Learning and Teaching Investment Fund final report To investigate the potential of emerging eLearning technologies to enhance online support for students of mathematics Project leader – Brendan Cooney Study & Learning Centre Friday, 22 March 2013 Strategic objectives addressed: addressed: The goal of this project is to investigate possible technologies that enable the transmission of mathematical content, conversations in mathematics, the posing of problems and transfer of solutions in an effective and efficient manner. The intention is to trial various technologies and then to implement the chosen technology for online delivery of mathematics support to RMIT students. Internal order number: 360352 Project leader contact details: Email: Brendan.cooney@rmit.edu.au Phone: 9925 0485 Project team members: • Anthony Micheletto Online support for students of mathematics Table of Contents Page 1 Executive summary 3 2 Outcomes 4 3 2.1 Current practice 4 2.1.1 Swinburne Institute of Technology: 4 2.1.2 Scotch College 5 2.1.3 Deakin University 5 2.1.4 RMIT University 6 2.2 Evaluation of technologies currently available within RMIT 7 2.2.1 Blackboard 7 2.2.2 Collaborate 8 2.2.3 Lectopia/Echo 360 9 2.2.4 PC & WACOM Tablet 11 2.2.5 SMART-THINKING online tutoring 11 2.2.6 Logitech Video Camera 12 2.2.7 Hand written & scanned solution to maths query 13 2.2.8 iPad 14 2.2.8.1 iAnnotate Application on iPad 14 2.2.8.2 uPad Application on iPad 15 2.2.9 Smartpen 4GB 16 Project outcomes & impacts 18 3.1 Identify possible platforms for mathematics online delivery 18 3.2 Research other institutions in both tertiary and secondary sectors re Maths online delivery 18 18 3.3 Trial and evaluation of each possible platform 18 3.4 Recommendation of appropriate platform(s) 19 4 Dissemination strategies & outputs 20 5 Budget report 21 6 Appendices 22 6.1 Appendix A - Poster 22 6.2 Appendix B - Logitech video web-link 23 6.3 Appendix C - Handwritten & scanned document 24 6.4 Appendix D - iPad iAnnotate document 25 6.5 Appendix E - iPad uPad document 27 6.6 Appendix F - Smartpen document & web-link 28 6.7 Appendix G - References 30 Page 2 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 1 Executive summary Students entering RMIT TAFE and higher education programs from both Australia and overseas have increasingly diverse backgrounds in mathematics. Weaker students will require ongoing assistance if they are to succeed and more able students are most likely to achieve their full potential if they have access to appropriate support. Some students are able to attend the Study and Learning Centre maths Drop-In service and preparation workshops but for others face-to-face services may not be accessible or convenient. Communicating in mathematical language poses significant difficulties via distance learning. In applications such as lecture notes, production of tests and publishing of solutions to a large cohort of students the time and resources needed to make use of software such as mathtype is justified and desirable. Such documents are re-usable and have significant value as a course resource. However it is not feasible to use these programs in the interchange required to submit and respond to individual mathematical queries. A key element of this investigation was the ability of available hardware and software to communicate more efficiently the symbols and diagrams of mathematical discourse in online mathematics learning support. The purpose of the project was to explore and evaluate mechanisms by which an individual student in any course throughout RMIT could submit a mathematically based problem online and receive a reply from a maths teacher in a reasonable time frame. The project was not a pedagogical assessment of the merits of online mathematical learning support, although this may be looked at in the future. The technologies investigated in this report were: • • • • • • • • • • Blackboard Collaborate Lectopia/Echo360 PC & Wacom tablet Smart-Thinking LogiTech Video Camera Hand Written Scanned document IAnnotate Application on iPad UPad Application on iPad Smartpen In examining the ability of the hardware and software combinations to easily communicate essential mathematical symbols and diagrams, each technology was assessed against a set of criteria for ease of use by teachers and students, cost, and current utilisation. The technologies that performed the best against these criteria were: • • • Smartpen Hand Written Scanned document UPad Application on iPad These technologies will now be used in addressing student submissions from the Ask a Maths Teacher facility on RMIT Learning Lab. Page 3 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 2 Outcomes 2.1 Current practice Within the wider context of the learning of mathematics this project is not concerned with the relationship between lecturer and student or between student and course content. The focus is on how best to support students having difficulties with concepts and/or processes by means other than face-to-face. How might this assistance be provided through online media? Can modern technology improve on current practices for the transmission of the symbols and diagrams that are the language of mathematics? The practice of delivering maths assistance face to face by teachers, tutors or peers, and the provision of support materials in hard copy or online are well documented. The RMIT Study and Learning Centre (SLC) provides mathematics support to students principally via the Drop-In centre where students can come for specific assistance. They also offer preparatory workshops and have many online resources but assistance for a student with a specific concern is limited if the student is unable to attend. Research of other institutions reveals that current maths support practice may include online lecture notes, diagnostic testing, and a ‘drop in’ style service but none provided an online forum for the submission of maths problems: 2.1.1 Swinburne Institute of Technology: Technology Swinburne Institute of Technology is a tertiary level education institution that is introducing online support for its maths students. Swinburne University of Technology has stepped up its support services for its maths students, introducing online tutorials to complement its existing support programs. Senior lecturer in mathematics Dr Birgit Loch is leading a research project to create ‘MathsCasts’ – online tutorial videos that explain how to solve various maths problems, aimed at helping firstyear students get up to speed. Loch, who heads up Swinburne’s Maths and Stats Help Centre (MASH), came up with the idea of the online tutorials to help students who had not grasped a concept in class. She said she had found that many students came into MASH asking for help with the same problems. “Students can watch the MathsCasts online, rather than coming into the centre, where we’re explaining the same thing over and over,” she said. “They can look at these tutorials outside the support centre’s opening times. “The students can still come in if they don’t understand something, but chances are they do understand and can spend more time on more difficult problems.” The maths lecturers record the MathsCasts on tablet PCs, and then upload them to the website. The idea stemmed from a pilot study Loch ran where she provided lectures recorded on tablet PCs to students and recorded additional examples for study material, so the technology was already available to create the tutorials. While the project is in its early stages, Loch said the feedback had been resoundingly positive. (Swinburne University of Technology, 2011) While the Swinburne online initiative provides an opportunity for students to consolidate course content it does not provide a facility by which the specific issues that frustrate and hinder learning for individual students might be resolved. Page 4 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 2.1.2 Scotch S cotch College Brendan Cooney & Anthony Micheletto met with two members of the senior maths and physics teaching staff at Scotch College (Melbourne elite secondary school) on 17th February. The college has implemented a program in which every student utilises a laptop or tablet computing device as a part of their academic learning program. In discussion with senior maths and science teachers, it was noted not all tablet devices are equivalent. They commented that because the Samsung Series 7 device uses a Windows based operating system, it is much more versatile with more commonly available programs. Both teachers spoke about the limited ability of programs such as One-Note, Interactive Classroom etc. to edit maths symbols and diagrams. Even full versions of Microsoft Word require significant investments of time when developing learning material in the maths science subject areas. Whilst information such as grades, class announcements, homework instructions etc. could be easily transmitted in this format, subject material discussions that went beyond mere worded instructions quickly became untenable due to the restricted nature of editing tools and/or the time necessary to format maths symbols and diagrams. Given the circumstances outlined above, teachers and students at Scotch College were at this point in time not utilising laptop or tablet devices as a means of real time or concurrent support communication in the subject areas or mathematics and physics. One of the teachers remarked that in teaching mathematics “Paper and pen is still the most efficient and popular.” (Lynch & Parr, 2012) 2.1.3 Deakin University A focus group of students studying engineering (Deakin, 2012) via distance learning uncovered the following issues in accessing mathematics support online: The mechanics of submitting a problem to a teacher online appeared simple: copying and sending via email: mobile camera device, scan as a PDF document, or if no graphs or symbols were included an MS Word document was usable. Even fax machines were used quite successfully. The real difficulty became apparent when students attempted to explain what elements of the given problem were causing confusion. The student often did not have a contained and clearly identifiable area where their knowledge of the subject matter was either incomplete or simply wrong. Additionally, the student is frequently submitting a question simply because they know they are not getting the correct answer, but they do not know why they are getting it wrong. They don’t know what it is that they don’t know. Without the opportunity to probe for information that might specify what underlies the students difficulty the best that can be done is to provide a worked solution to the question submitted. However for most students this does not resolve the issue. One example of this was a student studying Control Systems Engineering as part of his Bachelor of Mechanical Engineering. The student concerned was a capable and well prepared student, but had reached an impasse in the topic of signal flow analysis. Although the student had accessed all readily available material (lecture notes, textbook, and library and internet research) he was still unable to Page 5 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics completely comprehend the theory and so submitted a question to a teacher online. As outlined above, the student found it very difficult to explain where the problem actually lay. He received a worked solution from the lecturer, but as he already had a number of worked solutions this did not help very much. Ultimately the student’s difficulty with this theory was resolved by talking with a teacher face-to-face and through detailed discussion establishing precisely where there were gaps in the students understanding of the new material. 2.1.4 RMIT University A further example of an attempt to resolve a maths issue online involved a cohort of second year Advanced Diploma of Engineering students studying Laplace transforms. Superficially it appeared that the students were struggling with the theory of a new and admittedly difficult concept. However subsequent face-to-face sessions with the students revealed that the primary cause for their inability to move forward with this topic was a number of gaps in the assumed knowledge for the topic such as fractions and algebra. In the midst of complex and unfamiliar content students are rarely able to identify specifically where their issues lie. Uncovering the source of an inability to move forward requires a close interaction and skilful questioning which has been thus far been difficult to achieve via online means. This is reflected in the marginal level of student satisfaction expressed by the group for this mode of assistance. Page 6 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 2.2 Evaluation of technologies currently available within RMIT 2.2.1 Blackboard The Blackboard software is explained on RMIT website in the following manner: Blackboard is the course level online learning and teaching platform used at RMIT. You as the teacher and your students will have access to an online Blackboard shell for your courses. All undergraduate courses and many post graduate courses have Blackboard shells which can be used for a variety of learning and teaching activities including: • • • • • • Creating and distributing interactive course activities and content (multimedia content, documents, presentations, web links, etc.), using customisable course areas and folders Engaging and communicating with students through social learning using announcements, discussion boards, and virtual classrooms Managing student collaborative and reflective activities using wikis and blogs Conducting online assessment with tests, quizzes and assignment submission Storing asse assessment ssment to comply with assessment requirements Recording and distributing student grades grades. (RMIT University, 2012) Cost: the cost of using Blackboard as a potential mechanism for the two-way communication of mathematical content would be negligible as it is already available to all RMIT staff and students. Staff in charge of a particular RMIT courses have administration rights over a course related Blackboard site. All students enrolled in that course have access to the Blackboard site. Accessibility to Students: Blackboard is available to all RMIT students. Each student may have 3 or 4 Blackboards sites corresponding to the 3 or 4 courses they may be studying at any given time. Students access the appropriate Blackboard site to gain access to course content, information and messages from course administrators/lecturers and blogs related to the specific course content. Therefore any content developed by SLC staff would either need to be loaded onto the course blackboard site or placed on an SLC run Blackboard site. The first option will be discussed later. Directing students to a Blackboard site devoted exclusively to the transmission of maths problems submitted by students will be problematic. The difficulties of organising such a site are significant. Also students will almost certainly ignore or at least accessed rarely any site not directly related to their learning programs. Accessibility to staff: Each blackboard site is managed by the lecturer in charge of that course. It is not advisable that several people and especially staff not directly associated with the course have direct administrative access to a range of sites. Therefore the options are limited. The first option is for any additions to the Blackboard site that maths advisers may wish to make are sent to the Blackboard site administrator for downloading onto the site. This clearly would create a significantly increased workload for the site administrator as well as creating a significant delay between the student submitting a request and receiving a response. The second option would be for a totally separate Blackboard site is set up for all RMIT students to access. As stated earlier this option would make it difficult for individual students to find the response that they required. It would be most likely that most students would simply ignore the site since it would not be directly related to their courses. Page 7 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Widely utilised already: The Blackboard software is probably the most extensively used software within RMIT. It has the capability of accessing every student. As such it is an attractive option. However when it is accepted that the software is used almost exclusively within individual courses and is intended as a communication link between lecturer/course administrator and students within that course its overarching usefulness is seriously compromised for the purposes of this project. Ease of use for students: Students have ready and timely access to the information the course convenor wishes them to have. Questions concerning the appropriate nature of the information placed on the Blackboard must remain at the discretion of the course administrator/lecturer. Therefore the logistical exercise of having content approved before it is placed on the Blackboard site is nearly sufficient on its own to rule out this option. Ease of use for staff: As stated above the ability to produce, approve and download responses would require a timeline far greater than acceptable. Evaluation: The leaders of this report both participated in two Blackboard training sessions and one has used Blackboard extensively within his own study program. The Blackboard software is extensively used within RMIT. It is an effective and efficient way to track the activities of the lecture environment and to enhance that environment. As can be seen by the description above it provides a platform that underpins much of the learning and teaching practices operating between lecturers and students. It allows the transfer of content effectively and provides a means of managing the administrative needs of programs ensuring that all students have access in a timely manner to information relevant to the particular program. The Blackboard software is extensively used within RMIT. It is an effective and efficient way to track the activities of the lecture environment and to enhance that environment. As can be seen by the description above it provides a platform that underpins much of the learning and teaching practices operating between lecturers and students. It allows the transfer of content effectively and provides a means of managing the administrative needs of programs ensuring that all students have access in a timely manner to information relevant to the particular program. The option of a Blackboard site entirely dedicated to the provision of online support across a wide range of relevant courses is not feasible as it would quickly become a conglomerate of individual problems and solutions with very little ability to organise and retrieve questions effectively. Although particular information can be directed to individual students the Blackboard site would be a cumbersome method of achieving this one-on-one communication. Direct email would be far more efficient. 2.2.2 Collaborate The Collaborate software is explained on RMIT website in the following manner: Blackboard Collaborate (formerly Elluminate Live!) is a real-time, multi-functional virtual classroom or web conferencing environment that gives you and your students the opportunity to meet online to learn, rather than in a classroom. Students log on at the same time for a live classroom session with you. It can also be used for: Page 8 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics • • • • • 'Live' teaching or tutoring sessions, including offshore / remote delivery Recording lectures and/or tutorials Web conferencing, e.g. virtual staff meetings or post graduate supervision Application sharing Staff development and training. Blackboard Collaborate Plan enables you to organise, script, and package content and activities before your real-time, online session. (RMIT University, 2012) Cost: the cost of using Collaborate as a potential mechanism for the two-way communication of mathematical content would be negligible as it is already available to all RMIT staff and students. Staff in charge of a particular RMIT courses have administration rights over a course related Blackboard and therefore over the use of Collaborate within Blackboard. All students enrolled in a course have access to the Blackboard and within it the Collaborate site. Accessibility to Students: Collaborate as contained in Blackboard is available to all RMIT students. Each student may have 3 or 4 Blackboards sites with corresponding Collaborate activity. The same issues that apply to Blackboard also apply to Collaborate. Accessibility to staff: As with each Blackboard site, Collaborate is managed by the lecturer in charge of that course. Similarly the control of the process lies with the lecturer in charge of the site. Consequently the same issues exist as for Blackboard. Widely utilised already: Again the Collaborate software as part of the Blackboard suite is probably the most extensively used software within RMIT. It has the capability of accessing every student. As such it is an attractive option. However when it is accepted that the software is used almost exclusively within individual courses and is intended as a communication link between lecturer/course administrator and students within that course its overarching usefulness is seriously compromised for the purposes of this project. Ease of use for students: As with Blackboard student access is high but course specific. Ease of use for staff: As with Blackboard the ability to produce, approve and download responses would require a timeline far greater than acceptable. Evaluation: The Collaborate software is also extensively used within RMIT and is part of the Blackboard suite. As such many of the Blackboard points raised above apply to its use. It provides a means of synchronous online teaching, delivery of content and real-time discussion of content. As part of the Blackboard software platform it provides a means for two-way communication but still relies on content being prepared beforehand using other media or software. This indicates that Collaborate sessions from the perspective of effective use of maths terminology and symbols, are reliant on the ability to write mathematically in a quick efficient manner. This is available to a minimal level on the Collaborate platform. Collaborate, like Blackboard, has the ability to distribute content, documents and all manner of information. Documents need to be produced elsewhere and loaded on to Collaborate. Page 9 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 2.2.3 Lectopia/Echo 360 The Lectopia/Echo360 software is explained on RMIT website in the following manner: Lecture capture can record audio and visual presentations, e.g. accompanying PowerPoint presentations, in enabled lecture theatres across RMIT. Recordings are made available in a variety of formats including streaming, download, podcasting and no special software is required to view them. They can also be directly linked into Blackboard. Recordings are useful for many students, e.g. part-time students, those from Non English speaking backgrounds or those with physical or cognitive disabilities, as they enable them to: • • • access material from classes that they may have missed revisit lecture material and / or difficult concepts prepare for exams and tests (RMIT University, 2012) Cost: The cost of using Lectopia/Echo360 would be negligible as it is already available to all RMIT staff. For maths teachers to use Lectopia it would be necessary to book a lecture room that was set up for Lectopia. Since Echo360 is a PC desktop based software it would be far more cost effective to use this software rather than tie up a lecture room. Echo360 can be downloaded on to any RMIT computer through IT services. Accessibility to Students: As mentioned above Lectopia or Echo360 recordings can be accessed in a variety of formats. As such students would have no difficulty accessing them. Issues such as the size of the file may well become a problem for anything longer than a five minute response. Accessibility to staff: Most staff at RMIT have access to rooms that accommodate Lectopia or are able to use Echo360 from their desk. The response to the student still needs to be made using some other process. This is organised through the RMIT website. When this process was attempted the first presentation was not recorded at all and the second attempt recorded the video but the sound was lost. This is a cumbersome process and clearly not without technical difficulties. Like Blackboard and Collaborate this approach allows the transfer of the material but does not assist the production of the material. Widely utilised already: The Lectopia/Echo360 software is available throughout RMIT. It is used within individual courses and is designed to target specific cohorts of students in a particular program. Lectopia requires the use of a lecture theatre while Echo360 can be used from an individual desk. Ease of use use for students: Students are able to access the output from Lectopia/Echo 360 through their Blackboard sites and through other media Ease of use for staff: As with Blackboard the ability to produce, approve and download responses would require a timeline far greater than acceptable. Evaluation: The Lectopia/Echo360 software is designed to allow lecturers to record/distribute presentation information to a wide range of students. It is clearly designed around the function of delivering content. It relies on other mediums for recording the information e.g. whiteboard, PowerPoint or hand-written. This does not address the basic concept of transferring in an efficient format an appropriate response to a student. The mechanics of producing an electronic response are Page 10 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics met but the technology is cumbersome and produces a transfer file that is significantly large to prohibit downloads. 2.2.4 PC & WACOM Tablet The WACOM tablet is a hardware device that allows the user to write freehand within the working area and using the device stylus. This freehand script is then saved as a PDF file. Because the device is saving freehand script, the variety of mathematics symbols and graphs are easily produced (Harris Technology, 2013). Cost: Each user would need to be set up with the attachable scribe pad as well as the necessary software. Given that the hardware and software is very specific to the uses outlined above and has not been developed greatly since its introduction it represents a backward step. It has been surpassed by more recent developments in technology Accessibility to Students: Students could gain access to PDF files quite easily. However due to the age of the technology the files tend to be large in comparison to the information communicated. Accessibility Accessibility to staff: As discussed above, each staff member working in Maths support would need to be set up with the hardware and software as well as additional space to use it effectively. Widely utilised already: This application is used by graphic designers and others interested in the ability to freehand draw on screen. Although this technology could actually enable the use of freehand drawing of mathematical symbols and terminology it was difficult and time consuming to use. It was also used for a short time to produce short maths movies on particular topics. However it was quickly abandoned in favour of more advanced technology. Ease of use for students: The students would not have direct access to the technology but would get access to the PDF file produced. It would not allow maths teachers to comment directly on the information submitted by the student in the original query thereby potentially losing vital information. Ease of use for staff: As mentioned above this technology is difficult and time consuming to use and out-dated. Evaluation: The PC Tablet is a hardware attachment to a Microsoft computer that enables the user to write on screen with a stylus and save the document as a PDF. In today’s terms it is inappropriate technology for our desired usage. It was developed for use by graphic designers who would use the tablet as a design space and freehand draw in a design context. It was not designed as a text driven option. Even though it does allow the user to freehand write mathematical symbols and diagrams, it uses a very cumbersome approach. The user writes with a stylus on the interface sitting flat on the desktop but observes their work on the computer screen. It is difficult to use and does not have the ability to annotate files sent in by a student. Each problem would therefore commence as a blank file. 2.2.5 SMARTSMART- THINKING online tutoring Smart-thinking is private online tutoring service available to any student. Page 11 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Students purchase tutoring hours, and access tutors via the Smart-thinking website. The service is interactive and real time. Each session with a tutor is calculated in ½ hour blocks For mathematics subject material at secondary school level assistance is available on-call. For higher level content – diploma and bachelor level – an appointment with a tutor must be made minimum 48 hours in advance of the session (Smartthinking, Inc., 2012). Cost: $35 per hour purchased $120 per 4 hours purchased Evaluation: Smart-thinking has been trialled by a number of mathematics teachers and students within the Study & Learning Centre. It was generally found to be an administratively difficult process to log-on and reach a tutor, and in several instances was not possible. This would presumably become more streamlined with time. With regards to mathematics content level, the on-demand service is not catering to most of the students studying at higher education level or maths intensive VET programs such as Advanced Diploma of Engineering. Questions submitted to a tutor dealing with Specialist Mathematics theory (senior secondary school level) were also in one case incorrectly explained and answered. 2.2.6 Logitech Video Camera Using the Logitech video camera connected to a teacher’s desktop computer, and the associated video software, a solution to a maths question (Laplace transform hotlink to learning) that had been submitted to a maths concurrent support teacher was recorded with video and audio. The students question was printed out, and the teacher solved the question using pen and paper. Whilst solving the problem on paper, the teacher also provided a verbal description of the thought process that was involved in generating the solution. The video camera was supported by a temporary stand that maintained the camera focus on the paper solution as it progressed, and also recorded the audio element. The solution to the maths question was saved as a video file and emailed to the student (in this case, another maths teacher). [See Appendix B for an example of a response] Cost: Cost There is minimal cost likely to be associated with using video capture devices attached to teacher’s desktop computers, as these are already installed on the majority of staff computers. A purpose made stand for the camera would necessary. Accessibility to Students: Students Files are automatically saved as standard Windows Media files, which are accessible on any computer using a windows based operating system. Important note: This file format is not accessible on Apple based operating systems such as iPad devices etc. Accessibility to staff: staff Readily accessible on current staff computers. Page 12 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Widely utilised already: already This type of support is not currently widely utilised within the mathematics support staff of RMIT Study & Learning Centre, or the broader university. However it would be familiar to many students as it is very similar to You Tube type communication etc. Ease of use for students: students Very easy to use for students. Simply double click on the file tag and it will play automatically. In order to listen to the video, headphones, or a quiet location are necessary – general study locations tend to be too loud (comment from student). Ease of use for staff: staff Some hardware issues such as a stand for video camera itself – will need to be resolved. Additionally staff will need to develop skills in video production and editing. A significant degree of preparation is required in order for the solution to a given mathematics problem to ‘flow’ seamlessly. The teacher needs to have fully addressed the content before beginning recording. Whilst the time taken exceeds that for a written solution, done well the result is a superior product. Evaluation: The assessment of the video was that audio and visual elements were of an acceptable standard. In terms of the perceived learning outcome, whilst face-to-face teaching would no doubt provide for greater discussion and clarification, the video format was none-the-less better than simply a worked solution to the problem, as the thought process necessary to problem solving in maths and physics was conveyed to the student, at least in part. It should be possible for students to send a maths concurrent support teacher queries, utilising either Word equation editor tools, scanning a document as a PDF or some as a picture saved as a j-peg of gif file. Some issues that were immediately apparent were that the software that is supplied with the Logitech Camera device does not appear to be compatible with Macintosh/Apple operating systems. Also the size of the video file is substantial. Our solution to the Laplace transform was in the order of 40 seconds, but the file size was still in the order of 15 Mb. This video produced above was quite short, and I would expect some questions and the discussion one would expect with con-current type questions to be more extensive, resulting in much larger files that may be difficult to send and receive via email. 2.2.7 Hand written & scanned solution to maths query A maths teacher produces a hand written solution to a student query. This solution is then scanned and attached to an email as a PDF file. [See Appendix C for an example of a response] Cost: Cost zero cost, as a high quality scanner is already a function of the departmental photo-copier. Accessibility to Students: Students Students can submit questions online via Learning Lab (“Ask a Maths Advisor”) Accessibility to staff: staff This method of assisting students with mathematics questions is relatively straightforward, with no new technology or programs involved. Solutions are automatically saved as PDF files by the photocopier. Page 13 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Widely utilised already: already There are several elements to this process: 1. Hand written solutions 2. Scanning 3. File sharing via email All are widely adopted by staff at present. Combining them together as a collective is fairly straightforward, requiring a minimal skill level with all elements involved. Ease of use for students: students Students may use a number of methods to communicate their question to the mathematics teacher: • • • • Learning Lab (“Ask a maths teacher”) Mobile phone Scan and email Word processing program (time consuming) Ease of use for staff: staff Straightforward for staff to use. See comments above. Evaluation: Although the technology involved in this method of assisting students is simple and largely in place already, the process is akin to simply providing students with answers. This of course can be useful, particularly if it resolves a simple hurdle in their understanding of the process. But it does not address issues that arise from gaps in underlying knowledge, nor necessarily lead to deeper examination and understanding of the theory involved. 2.2.8 iPad The availability of an iPad tablet for this project has greatly increased the ability to evaluate applications available primarily through this technology. A number of applications work effectively through an iPad format that are not available or easily used through a pc platform. The iPad has added significantly to the scope of this project. 2.2.8.1 iAnnotate Application on iPad The iAnnotate app is an application that allows the user to annotate PDF files on an iPad. The PDF file was then transferred to the iPad and a response written. iAnnotate uses a stylus to add notes to the PDF file. [See Appendix D for an example of a response] Cost: Cost It was purchased for use on the iPad for $10.49. This version was only available to the iPad. Accessibility to Students: Students Students can submit questions online via Learning Lab (“Ask a Maths Advisor”) in PDF or any other file format. Students are increasingly moving to more powerful and pervasive technologies. It is envisaged that students will predominantly be using this technology in the foreseeable future. Page 14 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Accessibility to staff: staff An iPad [or tablet] is essential as well as access to iAnnotate software. This is limited at this stage as predominantly work is performed on PC platforms. This can necessitate the transfer of files between iPad and PC. Widely utilised already: already iPad's are currently not in widespread use but anecdotal evidence suggests that the use of iPad tablets is increasing dramatically and will be a dominate form of technology in the near future. Use by staff is also increasing but not at the same rate. Ease of use for students: students Students may use a number of methods to communicate their question to the mathematics teacher. As long as it is sent in an online format it can be adapted for use with this software. Ease of use for staff: staff As discussed above it is reasonably easy to use and presents a could platform from which to respond to student questions, it does have some difficult in managing the process Evaluation: This application showed much promise and certainly was able to achieve the desired outcome of reasonably efficiently enabling a response to be made to a student’s question directly from their submission. The student may submit their question in a variety of formats from a word document or picture format (e.g. jpg or gif file). Irrespective of the submission format the file could be easily saved as a PDF file and opened in iAnnotate. The iAnnotate app allows the user to add typed and hand/stylus drawn to the PDF file. This feature makes it well suited to the goals of this project A great asset of this approach is that it is possible to add to, correct or modify the information or attempt sent by the student. It is not necessary to rewrite the question, redraw the diagram or graph. It is possible to type sections of notes/content on to the PDF file using the iPad keyboard. Though useful this does not allow for the mathematical symbols to be used effectively. These can be drawn using the stylus and different colours can be used quickly and easily if so desired. The thickness of the stylus can be adjusted within reasonable bounds and sound bites can be added to the PDF file. This attributes are significant advancements on all previous options. The most significant drawback of this process is the quality of stylus written responses. It is difficult to write on screen using a stylus. Although practice and ongoing improvements to technology will improve the quality of using the stylus it is not at this stage easy to master, especially given that resting your hand on the screen ‘write’ your skin touching the screen and negate the stylus. The other factor that currently makes this technology less effective is that files need to be transferred from PC to iPad and back to PC. Although this is not a huge issue it does increase the time necessary to respond to students. 2.2.8.2 uPad Application on iPad The uPad application is similar to the iAnnotate application in many of its features. It differs it a two minor but significant ways. Firstly it does not allow the annotation of PDF files. Secondly, the uPad page has ruled lines as per a notepad. With the touch of your finger on the screen the lines can be enlarged allowing the content to be written within the lines reasonably neatly. The page can then be reduced to normal. Diagrams can be treated in similar manner. [See Appendix E for an example of a response] Cost: Cost The uPad application costs $5.49 Page 15 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Accessibility to Students: Students Students can submit questions online via Learning Lab (“Ask a Maths Advisor”) Accessibility to staff: staff If this app were to be used extensively then more iPad’s would need to be purchased. Widely utilised already: already Not widely used. Ease of use for students: students Students may use a number of methods to communicate their question to the mathematics teacher: • • • • Learning Lab (“Ask a maths teacher”) Mobile phone Scan and email Word processing program (time consuming) Ease of use for staff: staff This application is easy to use, allows for neat and concise presentation. It allows the teacher to use the iPad in much the same way as they would use pen and paper. Evaluation: Because PDF files cannot be annotated every problem has to be written out fully before it can be attempted. In most cases in our trial as would be expected of students only the problem was sent in – not the partially completed attempt by the student. Traditionally students would copy the diagram from the textbook. Copying complex structural diagrams for a mechanics problem creates another difficulty for the maths teacher. The ruled lines facilitate more refined script and diagrams. This is a significant advantage over the iAnnotate software. 2.2.9 Smartpen 4GB The Echo Smartpen used with Livescribe Desktop software operates with most of the advantages of pen and paper with a seamless link to a PC. A smartpen is a pen that writes on special echo dot paper equipped with specific coding within the paper which allows the pen to locate itself from any point on the page. The pen can be used to write out a solution to a problem on paper as per normal methods. It incorporates several other features. The pen records what is being written. By placing the pen at any previous point in the solution the It can also record audio. As the solution to the question is being written the writer has the ability to describe what steps are being taken and why. [See Appendix F for an example of a response] Cost: Cost The smartpen costs approximately $200 Accessibility to Students: Students Students can submit questions online via Learning Lab (“Ask a Maths Advisor”) Accessibility to staff: staff One or two Smartpen's would be sufficient to meet needs in the short term. It is a portable arrangement. Widely utilised already: already Not used widely. Page 16 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Ease of use for students: students Students may use a number of methods to communicate their question to the mathematics teacher: • • • • Learning Lab (“Ask a maths teacher”) Mobile phone Scan and email Word processing program (time consuming) Ease of use for staff: staff This application is easy to use, allows for neat and concise presentation. It allows the teacher to use a paper and pen format yet still transmit the information quickly online. Evaluation: This process mirrors closely the experience of sitting next to a student working through a problem with them. The detail of the problem can be written down and verbal references can also be recorded such as “I have used the DOTS formulae to get to this line” thereby making the links in techniques for the student that might highlight weaknesses and direct to further work. The file can be saved quickly and easily to a PC as a smartpen PDF file and emailed to the student. This process is very efficient and effective in producing a solution and communicating it to the student in an online format. Page 17 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 3 Project outcomes and impacts 3.1 Identify possible platforms for mathematics online delivery The project has investigated the following platforms/technologies: • • • • • • • • • • Blackboard Collaborate Lectopia/Echo360 PC & Wacom tablet Smart-Thinking LogiTech Video Camera Hand Written Scanned document iAnnotate Application on iPad uPad Application on iPad Smartpen See sections 2.1 → 2.9 for greater detail. 3.2 Research other institutions in both tertiary and secondary sectors re Maths online delivery Analysis of the mathematics teaching offered by institutions across both tertiary and secondary sectors revealed very little in the way of online delivery of ‘just in time’ maths teacher availability. Interviews with current practitioners from Deakin University, Swinburne Institute of Technology, and Scotch College (see sections 2.1.1 → 2.1.3) confirmed that, at least until recently, communication of mathematics theory and content has been viewed as simply too inefficient via online media. 3.3 Trial and evaluation of each possible platform Each of the technologies trialled was evaluated and scored against a set of criteria within a decision matrix, and then ranked according to score. Page 18 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Table 1 Decision Matrix for assessment of technology used for maths support online. Score each option 1→5 for each category Cost Widely utilised already Ease of use for students Ease of use for staff Total Score Σ(ρ х score) Relative weighting (ρ) 1→5 2 3 5 5 Σ Blackboard 5 2 2 2 36 8 Collaborate 5 1 3 2 38 7 Lectopia/Echo 360 5 2 3 3 46 5 PC & Wacom Tablet 1 1 1 1 15 10 Smart-Thinking 1 2 2 3 33 9 LogiTech Video Camera 5 1 3 3 43 6 Hand written scanned document 5 5 3 4 60 1 IAnnotate application on iPad 4 2 3 4 49 4 UPad application on iPad 4 2 4 4 54 3 Smartpen 3 3 5 4 60 1 Ranking 3.4 Recommendation of appropriate platform(s) Based on the ranking order determined in the decision matrix (see table 1) and the experience of the maths teaching team within the Study & Learning Centre in working with the listed technologies, the two options that were best fit for purpose were: • • Smartpen Hand Written Scanned document These rankings may change as new technologies become more main-stream and used more widely by staff and students, and as costs are also reduced. Major stakeholders within this project are the mathematics teaching staff within the Study & Learning Centre at RMIT University, and any students with mathematical elements to their course studies at RMIT. All maths teaching staff in the SLC were involved in assessing and evaluating the outlined technologies. It was disappointing that the student trial was smaller than anticipated. Our partial solution to this was to involve students from other institutions (Swinburne University of Technology & Deakin University) and to email problems amongst ourselves to test the process. Much valuable fine tuning was achieved through this process. Page 19 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Dissemination strategies and outputs On the RMIT Study & Learning Centre Learning Lab webpage a link ‘Ask a Maths Teacher’ has been established. Via this link any student enrolled at RMIT University, whether onshore or offshore, has the option to email a mathematics teacher any maths question. As stated earlier they may include their question as an attachment in any of a number of formats – word document, PDF file, photograph etc. This email address is monitored on a daily basis, and students can expect a response within 24 hours. This service was advertised to the RMIT University student cohort in September 2012, and will again be promoted to all students early in 2013. In evaluating the outcomes of this project the team members were mindful that the stated objective was to assess the degree to which a variety of existing technologies could be used in communicating mathematical text and symbols via an online medium. To this end, a number of the trialled options were quite successful, and represent a significant improvement in this field over technologies of only a few years ago. It should be noted that this project did not examine the efficacy of using an online medium as a learning environment in maths based courses. Page 20 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 4 Budget report Approved budget - $22500 Total expenditure - $23571 Page 21 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 5 Appendices 5.1 Appendix A Include any material that may support your claims of outcomes and impact. Attach pictures, presentation material, web links and so on that may be important. In particular, please provide an image that can be used for publications, such as a poster. Page 22 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 5.2 Appendix B Follow link to see example of multimedia video demonstrating a solution to a student maths query: 5.3 Appendix C Hand written & scanned document Page 23 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Page 24 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Page 25 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 5.4 Appendix D iPad - iAnnotate document Page 26 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 5.5 Appendix E iPad - uPad document Page 27 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 5.6 Appendix F Smartpen document The Smartpen mode of support has an audio file embedded in the page. When the student highlights a section the audio plays from that point. This allows the students to have verbal explanations accompanying the workings of the solution. Page 28 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Page 29 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics 5.7 Appendix G References Adams, N., Elliott, S., & Dekers, A. (2010, October). Helping Bridging Mathematics Students Make the Connection. Rockhampton, Queensland, Australia. Alessi, S., & Trollip, S. (1991). Computer-based instruction: Methods and development. Englewood Cliffs, NJ: Prentice Hall. Callahan, M. (2011). Computers in Education. Brisbane, Queensland, Australia. Deakin University. (2012, 10 14). Student Engineering Focus Group. (A. Micheletto, & B. Cooney, Interviewers) Dekkers, A. (2004, October). The development and use of background mathematics materials needed by students for engineering programs at Central Queensland University. Rockhampton, Queensland, Australia. Harris Technology. (2013, 01). Wacom. Retrieved 07 2012, from Harris Technology: http://www.ht.com.au/part/AD704-Wacom-Intuos5-Touch-Medium-digitizer-stylus/detail.hts Hayes, C., & Adams, N. (2009, 12 14). Use of tablet PCs at CQUniversity to create a paperless. Retrieved 01 23, 2013, from Monash University: http://www.monash.edu/eeducation/assets/documents/atiec/2009atiecclintonhayesnadineadams. Lynch, B., & Parr, R. (2012, 02 17). Scotch College senior teaching staff. (A. Micheletto, & B. Cooney, Interviewers) Moyle, K. (2010). Building Innovation: Learning with technologies. Melbourne, Victoria, Australia. Oliver, R., & Herrington, J. (1995). Developing effective hypermedia instructional materials. Australian Journal of Educational Technology, 8-22. RMIT University. (2012). Teaching with technology - Blackboard. Retrieved 07 2012, from RMIT University: http://www.rmit.edu.au/browse/Staff%2FLearning%20and%20Teaching%2FTeaching%20w ith%20technology%2FTechnologies%2FBlackboard/ RMIT University. (2012). Teaching with technology - Blackboard Collaborate. Retrieved 07 2012, from RMIT University: http://www.rmit.edu.au/browse/Staff%2FLearning%20and%20Teaching%2FTeaching%20w ith%20technology%2FTechnologies%2FBlackboard%20Collaborate/ RMIT University. (2012). Teaching With Technology - Lecture Capture (Lectopia and Echo). Retrieved 07 2012, from RMIT University: http://www.rmit.edu.au/browse;ID=31l9kbvsqsed1 Smartthinking, Inc. (2012, 06). Smartthinking Higher Education. Retrieved 06 2012, from Smartthinking: http://www.smarthinking.com/ Page 30 of 31 Author: Brendan Cooney Save Date: 08/03/2013 Online support for students of mathematics Swinburne University of Technology. (2011, 08). Maths support heads online. Retrieved 06 2012, from Swinburne University of Technology: http://www.swinburne.edu.au/chancellery/mediacentre/hawthorn/news/2011/08/mathssupport-heads-online Taylor, J., & Galligan , L. (2006 vol. 15, no. 1). Mathematics for maths anxious tertiary students:. Literacy and Numeracy Studies, pp. 23-42. Page 31 of 31 Author: Brendan Cooney Save Date: 08/03/2013