nnovation in a Large
nterprise
ke Connly
d Flagstad
ud
ey Ideas
Key
While innovation is critical to long-term
ompetitiveness, innovation itself faces stiff competi
om a large organization’s other needs.
ey Ideas
Key
Outward-facing innovation and inward-facing
nnovation need different structures to flourish.
ey Ideas
Key
nlocking the creativity of the staff closest to
he work is key to internal-facing innovation.
ey Ideas
Key
Creating an independent capability is the
ey to external-facing innovation.
ey Ideas
Key
ontrol structures must be created to
upport innovation.
nnovation has Competition
Material
Controls
Human and Cultural
Crises
Operational
Discipline
Fear of Failure
Need for Stability
Fear of Change
Short-term Pressure
Inertia
Nay saying
reating an Environment
Creating
Funding
Giving Control to the Manager
Create Governance Model
What types of Innovation do
e have in UHGiT?
Opportunity Creation
thPresence
Problem Solving
Create new
services and
break into new
markets
•
•
Solves pr
well unde
by curren
stakehold
Experimental
Often requires
new technology
•
•
Consumer Database
Web Moderate
Planned
Improves
efficiency
meets reg
requireme
Web Moderate!
Solution Pattern Products
Infrastructure Configs
Pre-configured Infrastructure
Integrated Infrastructure, Code Libraries, Processes,
Middleware
1st Pattern Product called “Self-Service Web Moderate”
Web Moderate is a Solution Patt
Pat
t is an integration of best practices, software
patterns, development technologies, software
mponents, and infrastructure technologies that
ve been designed and tested to work together to
upport the development of business solutions
Benefits
Cycle time reduction
Standard configuratio
Community knowledg
Innovation R&D
UHG-IT
me to Innovation
verb, -vat –ed, vat, -ing verb (used without object)
In-no-vate
introduce something new, make changes in anything established -verb (used with o
duce (something new) for, or as if for, the first time: to innovate a computer opera
Who are we in IRD?
e are a team of business-savvy technologis
focused on improving healthcare.
We are...
•Deep technical specialists
•Agile program delivery leadership and team
•A partnering organization and leadership te
Our Mission
Working across the entire spectrum of healthcare
constituents to find new ways to apply focused and
actical technology, helping to make healthcare wo
better.
We will...
•Work across all business segments and groups
•Provide technology innovation support for new products
•Provide technology innovation support for new service offerings
•Bridge groups and technologies to look for opportunities to leve
current and new capabilities in new and innovative ways
•Provide technology innovation support for improved business
Hypothesis-Driven Approach
Hypotheses Evalu
Capabilities
BIE, UHG-IT, Enterprise
Opportunity Engine
egmentation
havioral
itudinal
mographic
cioeconomic
nancial
ransactional
thcare Utilization
of Services
Use
sumer Behaviors
al
External
Predictive Modeling
Hypothesis Formulation
--------------------Reformulation
Alignment
Hypotheses
Business Segments
Ovations
Americhoice
Optum...
Operations
Market
Continuous Feedback Loop
Pilot Experience
Hypotheses Results
Intelligent Data Ca
Manual Verific
Electronic Sou
Phone Verifica
The program framework reflects aligning customer segmentation with resou
capabilities through continuous enhancement to UHG data and intelligence to c
revenue and cost opportunities.
ployees
Feature
Feature
Collaborate
Collaborate
Evalua
Evalua
gage
gage
Solicit
Solicit
g new competencies, business models, products and services to sustain
tical business strategies and achieving competitive differentiation through
the launch of an innovative ideation program.
Innovatio
Opportunit
Spotlight on Success
Spotlight on Success