Dr. Jack Becker
**** PRACTICE EXAM ****
Name (print):____________________________
BCIS 4690 Midterm Exam
Secret Code:__ __ __ __ __
BCIS 4690 IT Management
Summer 2011—BASED UPON 1st Edition of Exec Guide To IT
Midterm Exam -- 500 points; BONUS points
Closed book (notes; 60 mins)/Essay (60 minutes) (2.0 hours)
(xx multiple choice; and short essay question)
I.
MULTIPLE CHOICE QUESTIONS SECTION (300 points):
Select the BEST answer that completes or answers the following statements or
questions. Mark the correct response on the answer sheet provided. Use No. 2
soft lead pencil (xx questions @ y points @ = 300 points; BONUS?).
Chapter 1: The IT Dilemma
1. Annual IT costs, as a percent of revenues, for a company on average run between:
a. 2% - 9%
b. 5% - 8%
c. 1% - 2%
d. None of the above
2. Most CIOs today report to which corporate executive?
a. COO
b. CFO
c. Other Business Unit Head
d. Chairman/CEO/President
Chapter 2: Sources and Causes of IT Effectiveness
3. Adding staff in a disorganized, chaotic, mismanaged environment:
a. Adds costs
b. Lowers costs
c. Improves performance
d. Reduces the amount of chaos
4. One of the key steps to improving IT management is to:
a. Implement an IT steering committee
b. Add more programmers and analysts
c. Increase the size of the Help Desk
d. None of the above
Chapter 3: IT Costs
5. The IT budget was 30 percent of the capital budget in 2000 and predicted to be ____
percent by 2010:
a. 20
b. 35
c. 40
d. 50
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Dr. Jack Becker
**** PRACTICE EXAM ****
BCIS 4690 Midterm Exam
6. Economies of scale occur when:
a. Costs and people are removed from the system
b. Size provides efficiencies and purchasing power
c. When the IT budget is large
d. None of the above
Chapter 4: IT Organization
7. Ideally, problem resolution at the help desk is done:
a. By passing to 2nd tier support
b. Forwarding user to another part of the organization
c. Handling on first contact
d. Forwarding user to a subject matter expert
8. Customer-facing applications include:
a. Inventory management
b. Human Resources
c. Manufacturing
d. Order entry systems
Chapter 5: IT Director
9. The IT Director is responsible for:
a. Applications development
b. IT Sourcing arrangements
c. IT staff training
d. All of the above
10. The IT Director needs experience in:
a. Presentations
b. Negotiations
c. Personnel management
d. All of the above
II.
OPEN ENDED PORTION: A BUSINESS-IT CASE STUDY OVER A
TOPIC FROM CHAPTERS 1- 10 (200 points):
a. 3-4 Questions similar to those you have been answering on the
homework assignments
b. 1 question … a Thinking Question
III.
BONUS SECTION (?? points) … THINKING QUESTIONS … MULTIPLE
CHOICE OR FILL IN THE BLANK
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Dr. Jack Becker
**** PRACTICE EXAM ****
BCIS 4690 Midterm Exam
ANSWERS…
1. Answer: a) 2% - 9% *
2. Answer: d) Chairman/CEO/President; handouts *
3. Answer: a) Adds costs; p. 25 *
4. Answer: a) Implement an IT steering committee; p. 32
5. Answer: d) 50; p 39. *
6. Answer: b) Size provides efficiencies and purchasing power; p. 50 *
7. Answer: c) Handling on first contact; p. 70 *
8. Answer: d) Order entry systems; p. 81 *
9. Answer: d) All of the above; p. 100 *
10. Answer: d) All of the above; p 102 *
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