Wait less. Li ve mor e.
1 (888) 827-5055
support@tapingo.com
What do I do when a ticket prints out of the Tapingo printer?
1. Retrieve Tapingo ticket upon hearing buzz notification from printer
2. Place yellow Tapingo ticket as the next order in the food preparation queue. The Tapingo order is treated as if
the person physically stood in line and just finished paying for his/her order. These orders do not jump ahead of
anyone else who has previously ordered in person and are put into the normal production flow immediately.
a. Example: Drink orders are typically transcribed onto a cup. When a tapingo ticket prints, write
“TAP[NAME]” along with drink order onto the cup and place order into the drink queue.
3. Prepare order by following the details and comments on the Tapingo ticket
4. Package the completed order with the yellow Tapingo ticket
5. Place order in the designated Tapingo pickup area
6. If Ipad is available, hit the blue “Notify” button for the completed order or scan the QR code on the receipt
using the Tapingo iPad
What’s on a Tapingo ticket?
• Merchant Name
• Tapingo Order Number
• Order Timestamp
• Customer Name
• Payment Method Used
• Item Name,
• Quantity Ordered
• Modifiers (customizations)
• Customer Comments
Item ordered is out of stock
Solution 1: Tapingo iPad available at dining location
1. Find corresponding ticket order number on the iPad
2. Click “Problem with order” and mark specific item out of stock
3. This action also cancels the order and customer will be notified by text
Solution 2: No Tapingo iPad at dining location
1. Call Tapingo Support (888) 8275055 to mark item out of stock
2. Prepare other items in the order (if any)
3. Allow customer to choose a substitute item when he/she arrives
4. If no suitable alternative is available, call Tapingo Support to request a refund for the customer I know in advance that certain item(s) will be out of stock (i.e. espresso machine broken)
Ask a supervisor to set item out of stock using the merchant dashboard ( www.tapingo.com/dashboard )
1. Click ‘Manage Menu’ tab on the left
2. Select the shop name at the top
3. Navigate to the item(s) by clicking through the menu structure
4. Click the button in the ‘State of Activity’ column and change to ‘Inactive’
5. Set the out of stock duration when prompted
The shop needs to close unexpectedly
Call (888) 8275055 or email support@tapingo.com immediately
A customer is complaining that Tapingo isn’t working properly
Direct customer to the ‘Help’ button in the app or tell them to call Support
The ‘Help’ button is found on the ‘Order Details’ page, only available after an order has been placed
Customers are generally coming too early or late
Notify a supervisor who will work with your Tapingo Growth Manager to adjust the app settings
An order was never picked up
1. Dispose of the order if left for an extended period of time, as determined by local food safety regulations
2. Hold onto the receipt for reference should the customer decide to come by
3. If the customer requests a refund, it will be at Tapingo’s discretion whether it is given out of Tapingo’s
customer support budget
4. This should happen infrequently, please contact Tapingo support with any concerns