WARWICK NETWORK DAY – MEDIATION AT WARWICK
Thursday 15 December 2011
Sharon Neal or Bob Thomson
The University has established an informal mediation process to help members of staff caught up
in conflict to talk through their situation and find a way forward that they themselves identify.
Mediation is not intended to replace formal processes but rather to be offered alongside these.
Taking part in the process is voluntary, and the conversations are confidential. The mediator is
impartial, and will not adjudicate on what needs to happen next. Their role is to facilitate an
agreement chosen by the parties themselves.
The session will explain how the process works and the principles underpinning it. It will also
consider when mediation is appropriate and the skills needed to mediate effectively.
Welcome
What do you understand by mediation?
What is mediation? Key principles
Skills of mediation:
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listening to understand
asking open questions
playing back your understanding
helping participants to voice
managing the conversations
building rapport and trust
maintaining confidentiality
Outline of process at Warwick
When might mediation be appropriate?
Any questions