ITU Workshop on
“Workshop on Practical measurement of QoS/QoE
Parameters for Regulatory Compliance”
(Cotonou, Benin, 16-17 July 2012)
Perspectives for the Regulation of
QoS/QoE in Africa
Pamela Kadama,
Service Development Specialist,
Uganda Communications
Commission
pkadama@ucc.co.ug
Cotonou, Benin, 16-17 July 2012
Content
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From QoS to QoE
The roots of QoS – Factors affecting
QoS
Regulatory frameworks
African QoS/QoE challenges
Towards QoE and beyond
Cotonou, Benin, 16-17 July 2012
The shift from QoS to QoE
The totality of characteristics
of a telecommunication service
that bear on its ability to
satisfy stated and implied
needs of the user of the service
The overall
acceptability of an
application or service,
as perceived
subjectively by the enduser.
Factors influencing QoS/QoE
frameworks
Africa
Dominantly
mobile networks
and services
Customer base
not empowered
Europe & North
America
Dominance of fixed
line networks and
services
Customer Base
empowered
User Behaviour is a key factor that affects QoS
Perceptions
Regulatory approaches
Africa
Enforcement
approach:
the regulator
defines the QoS
parameters and
benchmark
standards
with which
operators must
comply
Europe & North
America
Encouragement
approach:
the regulator relies
on competition and
publicity to
empower
consumers to make
informed choices
and switch
providers.
The African QoS/QOE Challenge
The RISE and FALL of voice
services
Insignificant time for
establishment of Voice QoS
frameworks
The RISE and REIGN of Value
added services
More relevant to users but not for
regulators
New perspectives or
approaches for regulation of
QoS in Africa
Spectrum?
Focus of regulation
User behaviour Vs operator constraints
The role of Standardisation
Information is key
Focus on customer facing aspects as
opposed to technically driven aspects
Conclusions and Recommendations
Consumers are key
Leverage rather
than replicate
standards
‘Partner’ instead of
‘Police’
Cotonou, Benin, 16-17 July 2012
Conclusion
Let African QoS
needs drive the
African QoS
agenda!!!!