Coordinated
Assessment in Charlotte Kim Walker
Norm Suchar
Emily Carmody
1 Agenda
The Usual Reminders •  Where We’ve Been
•  Coordinated Assessment in
Charlotte
•  Next Steps
•  Feedback, Questions, Concerns
Where We’ve Been
Where We’ve Been
The Usual Reminders •
August 23: Kickoff Event
•
September 18: Coordinated Assessment Trainings
•
October 2-3: Focus Groups and Visioning Sessions
•
October 24: System Mapping Other Activities:
•  Site visits and phone interviews
•  Formation of the CALL Committee
Community Vision
The Usual Reminders Topic Area
Vision Statement
Outcomes (How will we know this is
achieved)
HEARTH Act/
Federal Efforts
We will identify gaps in
•  Agencies communicate about length
resources in order to intervene
of stay with those at-risk of
•  Agencies are able to track movement
homelessness and remove
between agencies barriers for people experiencing •  Average length of stay is 30 days homelessness to entering
permanent housing within 30
days and sustaining housing. Community
Challenges
We will have a systematic
•  No waiting list for permanent housing
infrastructure to drive change
resources
to have sufficient permanent
•  Decreases in length of stay in
housing to meet the need in the
homelessness community by increasing
funding and being strategic
with current resources. Community Vision
The Usual Reminders Topic Area
Vision Statement
Outcomes (How will we know this is
achieved)
Community
Partnerships
To establish a network of
community partners working
together to identify and coordinate
resources that address all of the
issues related to homelessness with
clarity on what each partner does
and what services they provide. •
Establish open systemic
communication among homeless
service providers and other
stakeholders in a regular forum
aimed at solution-oriented
discussion around challenging
cases and gaps in services so as to
promote true provider collaboration. •
Provider
Collaboration
•
•
•
•
•
•
Have a centralized process for accessing
resources for people to be linked up with
network of community partners Database of community resources Increased relationship with workforce
development
Reduced returns to homelessness,
including among the toughest to serve
Reduced demand at drop-in centers Fewer shelter entries Shorter shelter stays Reduced demand on police/jails/hospitals Community Vision
The Usual Reminders Topic Area
Vision Statement
Outcomes (How will we know this is achieved)
Governance
Governance is a system and a
process to ensure achieving a joint
vision community success while
increasing community resources
and achieving agreed-upon
community goals through defined
standards, clear roles and
responsibilities, and monitoring
performance. •
•
Create a well-known,
comprehensive, shared portal that
matches people instantaneously
with appropriate agencies through a
single intake process that responds
to inquiries wherever the connection
occurs and meets those needs. •
•
Front End
Services
•
•
•
•
Achieve HEARTH outcomes Integrity in standardization in community
data Increased provider participation in data
collection Clear measurements and accountability of
service providers that show continuous
improvement Inclusive governance group and process Ability to identify gaps in capacity Sufficient supply will be quantified and
created for all types of homelessness
needs Funding and programming can then be
flexible to meet changing needs
Community Vision
The Usual Reminders Topic Area
Vision Statement
Outcomes (How will we know this is achieved)
Interim Housing
Resources
The system meets the needs of all
citizens in a manner that is wellcoordinated, person-centered, and
resource-driven and connects
people to appropriate resources that
target their specific needs. •  System as adequate space
•  People move through system
efficiently •  Reductions in average length of stay
Permanent
Housing
A community that provides ample
permanent housing solutions,
including permanent supportive
housing and rapid re-housing
options, that meet all levels of need
for all people experiencing
homelessness. A system that is
readily accessible and provides
appropriate supports to ensure a
high-level housing retention.
•  Reduction in length of homelessness •  Reduction in number experiencing
homelessness •  Increase in housing retention Community Vision
The Usual Reminders Topic Area
Vision Statement
Outcomes (How will we know this is
achieved)
Data
A data system that provides
actionable information that is
available, shared, and trusted
by the community. A data
system that allows the system
to move from reactionary to
strategic while matching
resources to needs. The data system:
•  Matches needs to resources across
multiple populations •  Identifies gaps and informs advocacy •  Measures effectiveness and
outcomes •  Enables collaboration across
continuum of services •  Is secure and real-time •  Incorporates existing data sets
•  Enforces standards and definitions Coordinated Assessment in Charlotte
The Usual Reminders Why Coordinated Assessment?
•  Eases burden on person experiencing homelessness
•  Improves program/system ability to perform well on HEARTH
Act outcomes •  Fosters more collaboration
•  Can free up burden on provider staff to do all assessments
•  Provides a way to analyze needs and gaps in a more
systematic way
•  Fulfills a HUD requirement
What do we need to make it work?
The Usual Reminders •  Standardized assessment tools at every
location, including
•  Prevention/Diversion Screen
•  Housing Barriers Assessment
•  Data entry into CHIN (except for
domestic violence survivors)
The Usual Reminders What do we need to make it work?
•  Outreach workers with the ability to
assess people living on the street
•  Providers committed to taking referrals
ONLY from designated coordinated
assessment sites
Potential
Models
Major
Decisions
The Usual Reminders •  Location •  Staffing
Potential
Model
#1
The Usual Reminders Location Staffing • Open RFP
• Multiple locations
• Outreach
component
• Open RFP
• County staff?
• Provider staff?
• Combination?
Potential
Model
#2
The Usual Reminders Location Staffing • Open RFP
• Multiple locations
• Outreach
component
• County staff
Other Potential
Models
The Usual Reminders •  Centralized intake
•  Every provider agency
•  Create new assessment centers
Feedback, Questions, Concerns
Next Steps
What we’re looking for from you
The Usual Reminders •  Your participation and commitment to
the new process
•  Your program information
•  A willingness to think at the systems
level
Governance/Next Steps
The Usual Reminders •  Make recommendations around governance
structure and staffing
•  Identify strengths and weaknesses of current
structure
•  Analysis will include: Continuum of Care,
Homeless Services Network, City and County
Next Steps
The Usual Reminders •  Community will offer feedback on models;
CALL Committee will make final decision
•  Application process for locations/agencies will
open in December
•  Early next year: Sites designated, tool
selection, implementation begins
Feedback, Questions, Concerns