Mecklenburg County Government
County Manager’s Office
Office of Management and Budget
Managing for Results
Go to
County Manager’s Office Webpage
for an electronic copy of results

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Special thanks to the following individuals:
Mecklenburg County Leadership
Harry L. Jones, Sr., County Manager
Michelle Lancaster, General Manager
John McGillicuddy, General Manager
Bobbie Shields, General Manager
Leslie Johnson, Associate General Manager
Office of Management and Budget Staff
Business Support Services Agency – Public Information Division
Eric Cavanaugh, Senior Public Information Specialist
Charlie Cowins, Media Specialist
Suzanne Jeffries, Public Information Specialist
Roger Kortekaas, Director of Community Outreach
Internal Consultants and other department staff

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2012 Employee Survey Results ..................................................................................................... i
Corporate Analysis
How to use this Document ........................................................................................................................ 1
Response Rates ......................................................................................................................................... 2
Demographics ........................................................................................................................................... 3
Corporate Responses ................................................................................................................................. 4
Job Level Responses ................................................................................................................................. 7
Corporate Enterprise Scorecard Measures .............................................................................................. 10
Corporate Trend Analysis ....................................................................................................................... 11
Corporate Red and Yellow Light “Drivers” ........................................................................................... 13
Department Analysis
Area Mental Health ................................................................................................................................. 14
Administrative Management of LME ............................................................................................... 16
Children’s Developmental Service Agency ...................................................................................... 18
Consumer Affairs and Community Services ..................................................................................... 20
Criminal Justice Partnerships ............................................................................................................ 22
Health Information Services ............................................................................................................. 24
Jail Diversion Trauma Recovery ....................................................................................................... 26
Jail Substance Abuse Treatment Program ......................................................................................... 28
LME Quality Improvement ............................................................................................................... 30
PSO Administration/Quality Improvement....................................................................................... 32
SACOT - Shelters ............................................................................................................................. 34
Screening ........................................................................................................................................... 36
Substance Abuse Services Center ..................................................................................................... 38
System of Care .................................................................................................................................. 40
Utilization Management .................................................................................................................... 42
Internal Audit ........................................................................................................................................... 44
Business Support Services Agency ......................................................................................................... 46
AFM – Assets and Facility Management .......................................................................................... 48
BFM – Business and Financial Management .................................................................................... 50
HR – Human Resources .................................................................................................................... 52
IT – Applications and Databases ...................................................................................................... 54
IT – Business Analysis ...................................................................................................................... 56
IT – Customer Support Center .......................................................................................................... 58
IT – Networks, Servers, and Telecommunications ........................................................................... 60
IT – Project Management .................................................................................................................. 62
IT – Security ..................................................................................................................................... 64
PI – Public Information ..................................................................................................................... 66
OI – Organizational Improvement .................................................................................................... 68

Child Support Enforcement ..................................................................................................................... 70
Community Support Services .................................................................................................................. 72
Criminal Justice Services......................................................................................................................... 74
Drug Treatment Court ....................................................................................................................... 76
Pretrial Services ................................................................................................................................ 78
Elections .................................................................................................................................................. 80
Financial Services .................................................................................................................................... 82
Finance Division ............................................................................................................................... 84
Human Services Finance ................................................................................................................... 86
Office of the Tax Collector ............................................................................................................... 88
Geographical Information Systems ......................................................................................................... 90
Land Use and Environmental Services Agency ...................................................................................... 92
Air Quality ........................................................................................................................................ 94
Assessor’s Office .............................................................................................................................. 96
Code Enforcement............................................................................................................................. 98
Solid Waste ..................................................................................................................................... 100
Support Services ............................................................................................................................. 102
Water and Land Resources ............................................................................................................. 104
Manager’s Office ................................................................................................................................... 106
Attorney’s Office ............................................................................................................................ 108
Manager’s Office/Clerk/Economic Development ........................................................................... 110
Office of Management and Budget ................................................................................................. 112
Medical Examiner ................................................................................................................................. 114
Park and Recreation ............................................................................................................................... 116
Administration and Financial Services ........................................................................................... 118
Capital Planning .............................................................................................................................. 120
Community and Recreation Center Services .................................................................................. 122
Enterprise Services .......................................................................................................................... 124
Nature Preserves and Natural Resources ........................................................................................ 126
Park Operations ............................................................................................................................... 128
Park Repair and Maintenance ......................................................................................................... 130
Public Health ......................................................................................................................................... 132
Environmental Health ..................................................................................................................... 134
Public Health ................................................................................................................................... 136
Public Library ........................................................................................................................................ 138
Register of Deeds .................................................................................................................................. 140

Sheriff’s Office ...................................................................................................................................... 142
Administrative ................................................................................................................................. 144
Court Operations ............................................................................................................................. 146
Detention Staff ................................................................................................................................ 148
Field Operations .............................................................................................................................. 150
Work Release .................................................................................................................................. 152
Social Services ....................................................................................................................................... 154
Business Affairs .............................................................................................................................. 156
Community Resources .................................................................................................................... 158
Economic Services .......................................................................................................................... 160
Senior Administration ..................................................................................................................... 162
Services for Adults .......................................................................................................................... 164
Youth and Family Services ............................................................................................................. 166

Monica   R.
Allen,   PhD
Performance   &   Evaluation   Manager
September   18,   2012
• Background
• Survey   Methodology
• Corporate   Results
• Department   Results
• Summary   and   Next   Steps
2 MecklenburgCountyNC.gov
Survey   Purpose:
1. Assess   employee   motivation   and   satisfaction
2. Assess   progress   in   achieving   scorecard   goals
3. Identify   employee   perceptions   of   business   support   services
4 MecklenburgCountyNC.gov
i

5 MecklenburgCountyNC.gov
Most   Valuable   Resource   – 10   Years   Running
Some   Changes
• Employee   Appreciation
Day
• Pay   for   Performance
• Information   Technology
Upgrades
6 MecklenburgCountyNC.gov
Response   Rates
80%
* Change to online methodology
*
7
FY12
MecklenburgCountyNC.gov
ii

• 80%   response   rate
– Increase   of   20%   and   824   more   employees   in   FY12
• 3,322   out   of   4,146   full ‐ time   and   part ‐ time   employees
• Statistically   &   demographically   representative
9 MecklenburgCountyNC.gov
55   Questions,   10   Themes,   4   Indices
Themes
Mecklenburg   County
Workplace   Safety
Employee Learning   &   Development
Co ‐ Workers
Organizational   Development   &   Diversity
Leadership Practices
Human   Resources   Services
Corporate   Communication
Technology   &   Resources
Facility   Maintenance
Corporate   Indices
Accessibility   to   Information
Diversity   Perception
Employee   Development
Motivation   &   Satisfaction
10 MecklenburgCountyNC.gov
55   Survey   Metrics
89%
11%
0%
12 MecklenburgCountyNC.gov
iii

High   Motivation   and   Satisfaction
Denotes target
13 MecklenburgCountyNC.gov
Denotes target
14 MecklenburgCountyNC.gov
Feel   Good   About   Coming   to   Work
Denotes target
MecklenburgCountyNC.gov
Denotes target iv
MecklenburgCountyNC.gov

General   Questions
My   co ‐ workers   maintain   a   positive   work   environment.
FY12
79%
FY11
77%
My   department   leadership   clearly   communicates   department   performance   goals.
82% 76%
Have an individual development plan (IDP).
+
+ Results   reflect   %   Yes   responses.
Mecklenburg   County   values   its   employees.
82%
76%
69%
64%
17 MecklenburgCountyNC.gov
In   FY11….
18 MecklenburgCountyNC.gov
What   a   Difference   a   Year   Makes!
…
19 MecklenburgCountyNC.gov
1. Restoring   employee   raises   and   401k/457   match
2. Improved   economy
3. Few   budget   cuts,   some   funding   restored
4. Continuing   employee   appreciation   day
5. Responding   to   employee   concerns
20 MecklenburgCountyNC.gov
v

• “When   employees   are   happy   with   their   jobs   and   satisfied   with   their   companies,   they   will   want   to   produce   more   and   perform   better,   and   are   loyal   to   their   employers.”    August
2009,   The   Times
• Implications:
– Improved   efficiency
– Retention
– Satisfied   customers
21 MecklenburgCountyNC.gov
• Positive   results   across   all   departments
– Increase   in   majority   of   results
– Numerous   green   lights
– Six   departments   w/no   red   lights
• Improvement   opportunities   mostly   in   pockets   at   department,   work   unit   levels
23 MecklenburgCountyNC.gov
Key   Department   Increases
• Motivation   &   Satisfaction   Index
– Q1:   Mecklenburg   County   Values   Employees
– Q2:   I   Would   Recommend   Mecklenburg   County   as   a   Good   Place   to   Work
• Employee   Develo pment
– Q1:   I   have   an   Individual   Development   Plan
24 MecklenburgCountyNC.gov
vi

• 55   Survey   Metrics
89% 11% 0%
• Significant   increase   in   survey   response   rate
• Improved   employee   perceptions   of   County
• Co ‐ worker   relationships   remain   strong
• Some   department ‐ specific   opportunities
26 MecklenburgCountyNC.gov
Some   Room   to   Improve
• Communication
• Employee   involvement
• Workload   concerns
• Work ‐ life   balance
• Safety   perceptions   (location   specific)
• Concerns   about   future   job   losses
Note: Concerns may not be representative of all employees within every department.
27 MecklenburgCountyNC.gov
• Corporate   Level
• Maintain   investment   in   employees
• Department   Level
• Address   department ‐ specific   issues
• Utilize   internal   (e.g.,   BSSA ‐ Organizational
Improvement)   and/or   external   resources,   if   needed
28 MecklenburgCountyNC.gov
vii

Monica   R.
Allen,   PhD
Performance   &   Evaluation   Manager
September   18,   2012 viii

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Each survey question is ranked in descending order based on the aggregate percentage of favorable responses (strongly agree/agree responses) and color-coded by the organization’s performance standards (see tables below). Missing values, not applicable and do not know responses were not included in the calculations.
Questions
Co-workers are friendly
*
Supervisor provides flexibility to balance work and personal life
1
Supervisor treats me fairly
1
Most days I feel good about coming to work
Supervisor provides timely feedback about my performance
1
Mecklenburg County values employees
Have an individual development plan
2
Feel safe in office after hours
FY12 FY11 FY10
Results
†
Results
†
Results
†
FY12
County
Overall
†
96% * * 96%
94% 94% 89% 91%
88% 89% 88% 90%
87%
81%
91%
79%
90%
*
87%
81%
75% 83% 82% 77%
69% 60%
68% 85%
*
―
55%
87%
*
__
Dark Green
Light Green
Yellow
Red
Grey
88 - 100%
80 - 87%
70 - 79%
69% and below
Exemplary
Successful
Mixed Results
Needs Improvement
No Target
New Measure
No Data Exists
1

3,322 employees (80% of the organization) completed the survey online. The following results are representative only of those responses with departmental demographic information and, when applicable, exclude department directors.
Department N Responses FY12 FY11
Difference
(% Points)
Area Mental Health
Business Support Service Agency
1
Criminal Justice Services
2
Child Support Enforcement
Community Support Services
Elections
Financial Services
3
Geospatial Information Services
Human Resources
Information Services & Technology
Internal Audit
Land Use & Environmental Services
Manager's Office
4
Medical Examiner
Park & Recreation
Public Health
5
Public Library
Public Service & Information
Real Estate Services
Register of Deeds
Sheriff's Office
Social Services
262
223
49
91
53
20
151
33
▬
▬
10
387
47
13
245
81
283
▬
▬
35
1132
1031
224
175
47
74
48
20
146
31
▬
▬
8
267
42
11
238
72
286
▬
▬
30
735
868
85%
78%
96%
81%
91%
100%
97%
94%
▬
▬
80%
69%
89%
85%
97%
89%
101%
▬
▬
86%
65%
84%
68%
▬
56%
100%
87%
60%
89%
85%
67%
67%
64%
55%
66%
81%
65%
78%
88%
86%
79%
42%
30%
70%
18
▬
11
29
12
▬
▬
13
5
33
15
41
15
10
35
19
6
▬
▬
44
35
14
1
Business Support Services Agency is a new department, combining HR, IST, PSI, and RES.
2
Criminal Justice Services was formerly titled State Justice Services.
3
Financial Services comprises Finance, Human Services Finance, and Office of the Tax Collector but does not include departmental finance staff.
4
Manager's Office includes the Attorney's Office, Economic Development, and Office of Management and Budget.
5
Public Health comprises Environmental and Public Health.
2012 Employee Climate Survey
2

3,322 employees (80% of the organization) completed the survey online. The following results are representative only of those responses with departmental demographic information. Note: Due to rounding, percents may not equal 100.
Age Population Respondents under 25
25-34
35-44
45-54
55 or older
Gender
Male
Female
Job Level
Front-line
Supervisor/Manager
Senior/Executive
Length of Service
Less than 1 year
1-2 years
3-5 years
6-10 years
11-15 years
16-25 years
26 years or more
Race/Ethnicity
41%
59%
86%
14%
1%
8%
8%
20%
23%
19%
17%
5%
1%
21%
32%
28%
18%
8%
8%
19%
22%
20%
18%
5%
1%
19%
32%
30%
19%
36%
64%
81%
18%
2%
Black/African-American
White
Hispanic/Latino
Asian/Pacific Islander
Other
6
50%
45%
4%
1%
1%
6
Other includes American Indian, Alaskan Native, multiracial, and other.
2012 Employee Climate Survey
3
46%
47%
4%
1%
3%

Corporate Responses
Question
Employee Climate Survey
Fiscal Year 2012
Mecklenburg County
1 I would recommend Mecklenburg County to others as a good place to work.
2 Most days I feel good about coming to work.
3 Mecklenburg County values its employees.
Workplace Safety
4 Overall, I feel safe:
a. in my office after hours.
b. going to my vehicle after hours.
c. going to my vehicle during the day.
5 Overall, I am satisfied with County facility security services.
6 There are no workplace safety issues in my department.
7 Workplace safety is a priority in my department.
8 I have received adequate training needed to perform my job safely.
9 I have been trained to effectively identify safety hazards in the workplace.
Employee Learning & Development
10 My supervisor supports my participation in professional development opportunities.
1
Agree/
Strongly Agree
(%)
Strongly
Agree
90% ▲
85% ▲
76% ▲
29%
28%
17%
Agree Disagree
Strongly
Disagree
61%
58%
60%
8%
12%
18%
2%
3%
6%
88% ▲
79% ▲
95% ▲
86% ▲
76% ▲
87% ▲
93% ▲
89% ▲
30%
25%
33%
23%
19%
26%
26%
24%
59%
54%
62%
63%
57%
62%
67%
65%
9%
17%
3%
11%
20%
11%
6%
10%
3%
4%
2%
1%
1%
2%
4%
1%
11 I have an individual development plan (IDP).
2
12 My supervisor annually assesses progress on my individual development plan.
2
13 I have a workplan?
2
Co-workers
14 My co-workers are respectful of each other.
15 My co-workers are willing to assist each other.
16 My co-workers are trustworthy.
17 My co-workers acknowledge my achievements.
18 My co-workers maintain a positive work environment.
92% ▲
Yes
82% ▲
93% ▼
87% ▲
Agree/
Strongly Agree
(%)
45%
No
18%
7%
13%
Strongly
Agree
88% ▬
89% ▬
83% ▼
81% ▬
79% ▲
28%
34%
28%
25%
24%
47%
59%
56%
55%
56%
55%
6%
10%
8%
13%
15%
16%
2%
Agree Disagree
Strongly
Disagree
3%
2%
4%
4%
5%
2012 Employee Climate Survey
Due to rounding percentages may not equal 100%.
▲ = Increase from FY11 ▼ = Decrease from FY11 ▬ = No change from FY11 * = New Measure
1
Question worded differently on 2011 survey.
2
Result reflects % Yes response.
4

Employee Climate Survey
Fiscal Year 2012
Corporate Responses
Question
Organizational Development & Diversity
19 My division continuously looks for ways to do things better.
20 Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
21 My supervisor effectively manages diverse work teams.
22 Employees in my division respect the diversity that exists among each other.
Leadership Practices
23 My department leadership clearly communicates what is going on in my department.
24 My department leadership clearly communicates department performance goals.
25 My supervisor provides the flexibility I need to balance work and personal life.
26 My supervisor treats me with respect.
27 My supervisor treats me fairly.
28 My supervisor clearly communicates performance goals.
29 My supervisor clearly communicates his or her expectations of my job.
1
30 My supervisor informs me about management decisions that relate to my job.
31 My supervisor is trustworthy.
32 My supervisor acknowledges my achievements.
33 Supervisor provides sufficient feedback regarding my performance.
34 Supervisor provides timely feedback about my performance.
35 I am able to openly communicate concerns to my supervisor.
36 My supervisor encourages:
a. an open exchange of ideas.
b. creative thinking.
Human Resource Services
37 I find the County's human resource information easily accessible.
38 MyHR is a self-service tool that meets my needs.
39 The Employee Services Center (2-myHR) is a one-stop shop for managing my HR needs.
40
The Human Resources Department effectively communicates benefits information during open enrollment.
Agree/
Strongly Agree
(%)
Strongly
Agree
82% ▲
93% ▲
89% ▲
91% ▲
25%
31%
33%
30%
76% ▲
82% ▲
91% ▬
93% ▬
90% ▬
88% ▲
90% ▲
86% ▬
88% ▲
86% ▬
87% ▲
85% ▲
86% ▬
87% ▲
87% ▬
88% ▼
94% ▼
91% ▼
94% ▬
44%
45%
20%
26%
23%
27%
23%
25%
40%
46%
42%
40%
39%
49%
52%
50%
42%
43%
45%
Agree Disagree
Strongly
Disagree
18%
14%
11%
8%
11%
11%
12%
6%
5%
7%
9%
8%
9%
53%
56%
46%
41%
44%
47%
46%
42%
41%
40%
46%
47%
41%
57%
61%
56%
62%
43%
42%
68%
68%
67%
67%
9%
9%
10%
5%
8%
5%
14%
6%
8%
7%
2%
1%
1%
1%
3%
2%
3%
2%
4%
4%
6%
4%
3%
4%
3%
3%
3%
3%
2%
3%
2%
2%
5%
2012 Employee Climate Survey
Due to rounding percentages may not equal 100%.
▲ = Increase from FY11 ▼ = Decrease from FY11 ▬ = No change from FY11 * = New Measure
1
Question worded differently on 2011 survey.
2
Result reflects % Yes response.
5

Corporate Responses
Question
Employee Climate Survey
Fiscal Year 2012
Corporate Communications
41 I am satisfied with Corporate Communications.
42 I find it easy to navigate on MeckWeb.
43 Information on MeckWeb is useful.
44 The content on MeckWeb is well organized.
45 MeckWeb is my primary source for County-wide news and announcements.*
Technology & Resources
46 I have electronic access to the information I need to do my job well.
47 I have the necessary technology to do my job well.
48 The technology I use on the job is reliable.
49 The information technology staff that supports my technology needs solve problems:
a. quickly.
b. effectively.
Facility Maintenance
50 Restrooms are typically well stocked with paper products and soap.*
51 The facility where I work is generally clean in appearance.*
Agree/
Strongly Agree
(%)
Strongly
Agree
84% ▲
89% ▲
94% ▲
86% ▲
77% *
10%
17%
17%
16%
17%
Agree Disagree
Strongly
Disagree
75%
72%
77%
71%
61%
13%
10%
5%
12%
19%
2%
2%
1%
2%
3%
91% ▼
87% ▼
82% ▼
86% ▼
88% ▼
90% *
87% *
26%
25%
22%
26%
26%
26%
25%
65%
62%
60%
60%
62%
64%
62%
7%
11%
13%
11%
10%
8%
10%
2%
3%
4%
3%
3%
2%
4%
2012 Employee Climate Survey
Due to rounding percentages may not equal 100%.
▲ = Increase from FY11 ▼ = Decrease from FY11 ▬ = No change from FY11 * = New Measure
1
Question worded differently on 2011 survey.
2
Result reflects % Yes response.
6

Corporate Responses
Question
Employee Climate Survey
Fiscal Year 2012
Mecklenburg County
1 I would recommend Mecklenburg County to others as a good place to work.
2 Most days I feel good about coming to work.
3 Mecklenburg County values its employees.
Workplace Safety
4 Overall, I feel safe:
a. in my office after hours.
b. going to my vehicle after hours.
c. going to my vehicle during the day.
5 Overall, I am satisfied with County facility security services.
6 There are no workplace safety issues in my department.
7 Workplace safety is a priority in my department.
8 I have received adequate training needed to perform my job safely.
9 I have been trained to effectively identify safety hazards in the workplace.
Employee Learning & Development
10 My supervisor supports my participation in professional development opportunities.
1
11 I have an individual development plan (IDP).
2
12 My supervisor annually assesses progress on my individual development plan.
2
13 I have a workplan?
2
Co-workers
14 My co-workers are respectful of each other.
15 My co-workers are willing to assist each other.
16 My co-workers are trustworthy.
17 My co-workers acknowledge my achievements.
18 My co-workers maintain a positive work environment.
Agree/
Strongly Agree
(%)
Frontline
N = 2,674
Supervisor/
Manager
N = 589
Senior/
Executive
N = 59
90%
85%
76%
89%
84%
75%
94%
91%
83%
98%
100%
92%
88%
79%
95%
86%
76%
87%
93%
89%
88%
78%
95%
85%
76%
86%
92%
88%
91%
81%
98%
90%
76%
92%
95%
92%
92%
Yes
82%
93%
87%
Agree/
Strongly Agree
(%)
91%
82%
93%
88%
Frontline
N = 2,674
96% 98%
82%
92%
86%
Supervisor/
Manager
N = 589
70%
100%
82%
Senior/
Executive
N = 59
88%
89%
83%
81%
79%
86%
88%
82%
80%
77%
92%
94%
87%
84%
86%
98%
100%
97%
95%
96%
98%
97%
100%
98%
91%
98%
98%
94%
2012 Employee Climate Survey
Due to rounding percentages may not equal 100%.
▲ = Increase from FY11 ▼ = Decrease from FY11 ▬ = No change from FY11 * = New Measure
1
Question worded differently on 2011 survey.
2
Result reflects % Yes response.
7

Corporate Responses
Question
Employee Climate Survey
Fiscal Year 2012
Organizational Development & Diversity
19 My division continuously looks for ways to do things better.
20 Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
21 My supervisor effectively manages diverse work teams.
22 Employees in my division respect the diversity that exists among each other.
Leadership Practices
23 My department leadership clearly communicates what is going on in my department.
24 My department leadership clearly communicates department performance goals.
25 My supervisor provides the flexibility I need to balance work and personal life.
26 My supervisor treats me with respect.
27 My supervisor treats me fairly.
28 My supervisor clearly communicates performance goals.
29 My supervisor clearly communicates his or her expectations of my job.
1
30 My supervisor informs me about management decisions that relate to my job.
31 My supervisor is trustworthy.
32 My supervisor acknowledges my achievements.
33 Supervisor provides sufficient feedback regarding my performance.
34 Supervisor provides timely feedback about my performance.
35 I am able to openly communicate concerns to my supervisor.
36 My supervisor encourages:
a. an open exchange of ideas.
b. creative thinking.
Human Resource Services
37 I find the County's human resource information easily accessible.
38 MyHR is a self-service tool that meets my needs.
39 The Employee Services Center (2-myHR) is a one-stop shop for managing my HR needs.
40
The Human Resources Department effectively communicates benefits information during open enrollment.
90%
86%
88%
86%
87%
85%
86%
76%
82%
91%
93%
90%
88%
Agree/
Strongly Agree
(%)
Frontline
N = 2,674
Supervisor/
Manager
N = 589
Senior/
Executive
N = 59
82%
93%
89%
91%
80%
92%
87%
90%
89%
95%
95%
95%
98%
98%
98%
98%
87%
87%
88%
94%
91%
94%
74%
80%
90%
92%
89%
87%
90%
85%
87%
85%
86%
84%
84%
86%
86%
89%
94%
92%
94%
93%
93%
82%
90%
83%
94%
81%
88%
95%
96%
94%
90%
90%
91%
92%
91%
90%
88%
91%
92%
92%
93%
98%
100%
96%
100%
100%
98%
96%
96%
98%
98%
95%
95%
96%
96%
100%
100%
2012 Employee Climate Survey
Due to rounding percentages may not equal 100%.
▲ = Increase from FY11 ▼ = Decrease from FY11 ▬ = No change from FY11 * = New Measure
1
Question worded differently on 2011 survey.
2
Result reflects % Yes response.
8

Corporate Responses
Question
Employee Climate Survey
Fiscal Year 2012
Corporate Communications
41 I am satisfied with Corporate Communications.
42 I find it easy to navigate on MeckWeb.
43 Information on MeckWeb is useful.
44 The content on MeckWeb is well organized.
45 MeckWeb is my primary source for County-wide news and announcements.*
Technology & Resources
46 I have electronic access to the information I need to do my job well.
47 I have the necessary technology to do my job well.
48 The technology I use on the job is reliable.
49 The information technology staff that supports my technology needs solve problems:
a. quickly.
b. effectively.
Facility Maintenance
50 Restrooms are typically well stocked with paper products and soap.*
51 The facility where I work is generally clean in appearance.*
Agree/
Strongly Agree
(%)
Frontline
N = 2,674
Supervisor/
Manager
N = 589
Senior/
Executive
N = 59
84%
89%
94%
86%
77%
84%
89%
94%
87%
79%
86%
86%
94%
81%
72%
89%
94%
96%
83%
70%
91%
87%
82%
86%
88%
90%
87%
91%
87%
82%
87%
89%
90%
86%
91%
85%
82%
83%
83%
89%
88%
97%
97%
95%
90%
95%
89%
93%
2012 Employee Climate Survey
Due to rounding percentages may not equal 100%.
▲ = Increase from FY11 ▼ = Decrease from FY11 ▬ = No change from FY11 * = New Measure
1
Question worded differently on 2011 survey.
2
Result reflects % Yes response.
9

Employee Climate Survey
Fiscal Year 2012
Enterprise Scorecard Measures
N = 3,322
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me fairly.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
3.22
3.19
3.18
3.20
Mean
Score
3.16
3.30
3.27
3.23
3.24
▬
3.35
3.25
3.21
▬
3.27
3.43
3.37
3.37
3.17
3.21
3.13
3.27
3.28
3.25
3.26
3.10
2.87
3.23
91%
93%
91%
90%
90%
89%
88%
87%
85%
82%
88%
93%
91%
89%
87%
87%
86%
86%
85%
76%
87%
FY12
Results
†
91%
90%
88%
86%
89%
93%
92%
FY11
Results
†
94%
89%
87%
86%
89%
94%
91%
86%
84%
69%
85%
91%
89%
87%
89%
86%
86%
81%
64%
85%
93%
91%
90%
81%
89%
88%
86%
87%
FY10
Results
†
*
86%
85%
85%
−
92%
89%
83%
82%
62%
82%
92%
*
86%
−
91%
89%
89%
76%
88%
*
85%
85%
84%
*
80%
61%
−
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
Results reflect % Yes response.
2
Question worded different on 2011 survey.
3
The FY12 average cannot be compared directly to previous years due to a new question added to this index.
10
2012 Employee Climate Survey

Fiscal Year 2012
Corporate Trend Analysis
Questions
Feel safe going to my vehicle during the day.
MyHR is a self-service tool that meets my needs.
The Human Resources Department effectively communicates benefits information during open enrollment.
The information on MeckWeb is useful.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor treats me with respect.
I have received adequate training to perform my job safely.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor supports my participation in professional development opportunities.
I have electronic access to the information I need to do my job well.
Employees in my division respect the diversity that exists among each other.
Supervisor provides flexibility to balance work and personal life.
The Employee Services Center (2-myHR) is a one-stop shop for managing my HR needs.
Restrooms are typically well stocked with paper products and soap. *
Supervisor treats me fairly.
Recommend County as a good place to work.
Supervisor clearly communicates his or her expectations of my job.
2
Co-workers willing to assist each other.
I have been trained to effectively identify safety hazards.
I find it easy to navigate on MeckWeb.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Feel safe in my office after hours.
Supervisor clearly communicates my performance goals.
I find the County's human resource information easily accessible.
Supervisor is trustworthy.
IST staff solves problems effectively.
Co-workers are respectful of each other.
Workplace safety is a priority in my department.
Have a workplan.
1
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
The facility where I work is generally clean in appearance. *
Supervisor provides sufficient feedback regarding my performance.
I have the necessary technology to do my job well.
Supervisor informs me about management decisions that relate to my job.
I am satisfied with security at County facilities.
Supervisor acknowledges my achievements.
The content on MeckWeb is well organized.
IST staff solves problems quickly.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Supervisor provides timely feedback about my performance.
3.27
3.18
3.08
3.25
3.09
3.23
3.06
3.25
3.00
3.08
3.26
3.10
3.21
3.04
3.18
3.15
3.27
3.06
3.30
3.11
3.13
3.11
▬
3.27
3.28
3.20
3.10
▬
3.43
3.18
3.22
3.35
3.16
3.19
3.37
3.13
3.14
3.37
3.17
3.30
3.21
3.12
FY11
Results †
94%
95%
86%
87%
86%
87%
89%
87%
91%
88%
84%
83%
86%
87%
*
86%
88%
86%
83%
86%
85%
90%
86%
81%
84%
94%
93%
94%
93%
91%
91%
91%
94%
89%
91%
92%
*
90%
81%
89%
89%
85%
FY12
Results †
95%
94%
87%
87%
87%
86%
86%
86%
86%
86%
86%
85%
85%
89%
89%
88%
88%
88%
88%
88%
88%
87%
87%
87%
87%
94%
94%
93%
93%
93%
93%
92%
91%
91%
91%
91%
90%
90%
90%
90%
89%
89%
FY10
Results †
94%
94%
86%
86%
87%
85%
89%
86%
*
*
87%
46%
85%
85%
*
83%
88%
85%
*
84%
83%
*
*
80%
82%
89%
93%
92%
91%
91%
92%
89%
*
*
89%
92%
*
89%
76%
86%
88%
88%
2012 Employee Climate Survey
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
Results reflect % Yes response.
11

Fiscal Year 2012
Corporate Trend Analysis
Questions
I am satisfied with Corporate Communications.
Co-workers are trustworthy.
Technology is reliable.
Division continuously looks for ways to do things better.
Have an individual development plan (IDP).
1
Department leadership clearly communicates department performance goals.
Co-workers acknowledge my achievements.
Feel safe going to my vehicle after hours.
Co-workers maintain a positive work environment.
MeckWeb is my primary source for County-wide news and announcements. *
Mecklenburg County values employees.
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
2.92
3.08
3.00
3.04
▬
3.02
3.03
2.99
2.98
2.91
2.87
2.92
2.93
▬
FY12
Results †
84%
83%
82%
82%
82%
82%
81%
79%
79%
77%
76%
76%
76%
28%
FY11
Results †
81%
84%
85%
80%
69%
76%
81%
74%
77%
*
64%
72%
73%
26%
FY10
Results †
*
82%
82%
79%
62%
*
*
78%
*
*
61%
*
*
*
2012 Employee Climate Survey
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
Results reflect % Yes response.
12

Employee Climate Survey
Fiscal Year 2012
Enterprise Scorecard Measures - Red and Yellow Light "Drivers"
% of Corporate Response
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Co-workers acknowledge my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
Department
Corporate
100.00%
Area Mental
Health (AMH)
Attorney's Office
(ATT)--includes
DSS, MGR, and
SHF
Internal Audit
(AUD)
Business Support
Services Agency
(BSSA)
Criminal Justice
Services (CJS)
Child Support
Enforcement
(CSE)
Community
Support Services
(CSS)
Social Services
(DSS)
Elections (ELE) Financial
Services (FIN)
Geographical
Information
Systems (GIS)
Public Health
(HLT)
Public Library
(LIB)
Land Use and
Environmental
Services Agency
(LUE)
Medical
Examiner (MED)
Manager's Office
(MGR)
Park and
Recreation
(PRK)
6.74% 0.30% 0.24% 5.27% 1.41% 2.23% 1.44% 26.13% 0.60% 4.39% 0.93% 2.17% 8.61% 8.04% #N/A 0.96% 7.16%
Register of
Deeds (REG)
Sheriff's Office
(SHF)
0.90% 22.13%
82%
88%
93%
91%
89%
91%
93%
90%
88%
89%
87%
86%
81%
87%
91%
86%
85%
90%
76%
87%
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
96%
94%
90%
94%
93%
89%
91%
94%
84%
86%
91%
84%
94%
86%
88%
96%
85%
89%
97%
89%
87%
90%
91%
93%
94%
87%
84%
100%
88%
57%
100%
89%
100%
100%
75%
88%
100%
91%
100%
100%
88%
88%
86%
88%
100%
88%
88%
100%
100%
93%
100%
100%
100%
100%
100%
88%
33%
84%
100%
100%
100%
100%
100%
100%
80%
100%
100%
100%
100%
100%
100%
100%
80%
89%
80%
95%
80%
90%
100%
90%
90%
100%
89%
100%
100%
83%
67%
68%
65%
75%
95%
82%
63%
80%
84%
80%
83%
85%
70%
70%
67%
70%
80%
69%
72%
87%
81%
77%
88%
67%
70%
70%
74%
94%
90%
91%
81%
82%
97%
94%
91%
77%
82%
93%
82%
78%
90%
87%
97%
87%
93%
94%
91%
92%
96%
80%
80%
84%
85%
97%
93%
76%
71%
85%
89%
96%
95%
89%
93%
90%
88%
90%
93%
90%
87%
87%
90%
93%
85%
83%
78%
68%
86%
93%
88%
88%
79%
87%
95%
93%
86%
84%
96%
92%
96%
98%
91%
95%
98%
93%
98%
96%
93%
89%
90%
93%
98%
93%
90%
96%
90%
93%
95%
89%
89%
82%
89%
93%
93%
86%
91%
83%
88%
89%
91%
87%
89%
92%
87%
87%
88%
85%
85%
77%
84%
90%
81%
80%
88%
70%
84%
86%
89%
87%
85%
87%
94%
91%
87%
82%
96%
89%
98%
95%
89%
94%
89%
86%
89%
92%
88%
85%
81%
89%
91%
82%
87%
95%
82%
87%
94%
86%
84%
83%
87%
93%
95%
84%
79%
69%
89%
95%
100%
94%
96%
95%
95%
95%
90%
90%
95%
95%
95%
100%
90%
90%
90%
90%
93%
100%
90%
90%
95%
94%
100%
95%
90%
90%
84%
89%
86%
89%
83%
86%
96%
86%
90%
97%
91%
90%
89%
92%
97%
96%
90%
90%
90%
92%
96%
96%
96%
86%
94%
90%
90%
86%
93%
79%
87%
96%
94%
91%
94%
94%
90%
85%
86%
92%
83%
75%
93%
91%
90%
81%
88%
75%
86%
96%
87%
87%
88%
90%
96%
93%
88%
80%
97%
97%
94%
95%
94%
94%
96%
95%
93%
96%
95%
93%
91%
95%
97%
91%
91%
90%
82%
93%
94%
94%
97%
94%
95%
100%
98%
95%
93%
92%
92%
94%
92%
92%
93%
95%
93%
91%
89%
90%
88%
82%
91%
95%
91%
88%
89%
80%
89%
90%
94%
91%
88%
91%
94%
92%
90%
89%
88%
98%
100%
100%
100%
100%
100%
90%
91%
100%
100%
100%
82%
100%
100%
100%
100%
100%
100%
97%
100%
100%
100%
90%
98%
100%
100%
100%
100%
54%
84%
100%
100%
100%
100%
100%
100%
100%
97%
100%
97%
96%
100%
97%
97%
97%
100%
94%
98%
94%
94%
93%
97%
94%
89%
100%
87%
90%
96%
96%
96%
82%
97%
96%
96%
79%
93%
96%
96%
84%
88%
92%
68%
88%
96%
92%
95%
95%
96%
96%
92%
100%
96%
86%
96%
96%
92%
94%
92%
92%
93%
93%
93%
94%
95%
93%
94%
93%
89%
85%
91%
94%
91%
93%
95%
84%
92%
87%
93%
91%
90%
90%
94%
96%
88%
89%
60%
80%
91%
86%
85%
87%
92%
90%
82%
85%
82%
83%
76%
83%
85%
85%
86%
90%
71%
84%
95%
90%
86%
84%
89%
81%
87%
85%
84%
1
Results reflect % Yes response.
2
Question worded differently on 2011 survey.
Italicized Department Names * = Response Rate of fewer than 10 responses
Rating scale for italicized departments revised to Green=75%-100%, Yellow=74-50% and Red= ≤ 49%
Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings.
13
2012 Employee Climate Survey

Area Mental Health (AMH)
N = 224
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Co-workers are respectful of each other.
Supervisor treats me fairly.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Mecklenburg County values employees.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Average Score:
3
86%
85%
84%
84%
89%
94%
94%
93%
91%
89%
88%
86%
87%
84%
82%
88%
96%
94%
90%
94%
96%
FY12 FY11 FY10
Results
†
Results
†
Results
†
97%
90%
89%
96%
90%
89%
*
94%
91%
87%
91%
88%
91%
90%
−
94%
93%
90%
93%
93%
93%
87%
86%
82%
87%
88%
87%
82%
89%
94%
94%
85%
91%
86%
83%
70%
85%
87%
86%
91%
89%
92%
92%
90%
90%
83%
93%
*
89%
−
91%
91%
92%
94%
*
92%
92%
88%
*
81%
89%
88%
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
92%
93%
87%
85%
82%
88%
93%
91%
89%
91%
86%
86%
76%
87%
87%
87%
90%
89%
91%
93%
88%
90%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
14

Supplemental Information
Fiscal Year 2012
Area Mental Health (AMH)
N = 224
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
I have the necessary technology to do my job well.
Have a workplan.
1
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Technology is reliable.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Co-workers are trustworthy.
Workplace safety is a priority in my department.
Department leadership clearly communicates department performance goals.
Feel safe in my office after hours.
Supervisor is trustworthy.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
98% 97% 97%
96%
94%
93%
92%
*
95%
94%
93%
91%
91%
91%
92%
91%
91%
89%
69%
*
*
90%
89%
88%
88%
88%
88%
83%
79%
87%
89%
82%
*
*
84%
93%
*
88%
86%
82%
78%
76%
84%
86%
81%
75%
81%
76%
87%
89%
90%
*
*
78%
27% 25% *
FY12 County
Overall †
95%
88%
87%
87%
86%
86%
82%
81%
79%
83%
87%
82%
88%
88%
82%
76%
76%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
15

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Administrative Management of LME
N = 9
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor acknowledges my achievements.
Average Score:
3
88%
88%
88%
86%
91%
100%
100%
89%
89%
89%
89%
89%
89%
88%
86%
92%
100%
100%
89%
96%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
89%
89%
100%
67%
63%
*
86%
81%
75%
88%
50%
70%
90%
−
100%
100%
75%
63%
91%
95%
56%
57%
63%
63%
81%
65%
76%
82%
71%
78%
56%
68%
22%
75%
75%
75%
78%
73%
89%
89%
67%
78%
75%
78%
67%
90%
*
90%
−
*
95%
90%
90%
90%
95%
100%
70%
95%
95%
*
81%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
82%
85%
88%
93%
91%
89%
91%
76%
87%
87%
86%
86%
87%
88%
89%
90%
93%
90%
91%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† =
Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
16

Supplemental Information
Fiscal Year 2012
AMH - Administrative Management of LME
N = 9
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Have a workplan.
1
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Technology is reliable.
Division continuously looks for ways to do things better.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
I am satisfied with security at County facilities.
There are no workplace safety issues in my department.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
100%
78%
*
89%
100%
100%
100%
100%
100%
67%
100%
89%
89%
83%
90%
*
90%
89%
89%
89%
89%
88%
56%
71%
71%
100%
63%
95%
90%
100%
90%
*
88%
78%
75%
75%
67%
78%
78%
86%
25%
25%
67%
*
*
*
*
*
84%
25% 0% *
FY12 County
Overall †
95%
88%
88%
87%
87%
86%
82%
82%
88%
87%
83%
79%
81%
86%
76%
82%
76%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† =
Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
17

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Children's Developmental Service Agency
N = 71
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Recommend County as a good place to work.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor acknowledges my achievements.
Supervisor treats me fairly.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Average Score:
3
92%
91%
90%
90%
95%
100%
100%
96%
96%
94%
94%
93%
93%
90%
76%
90%
99%
96%
93%
96%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
96%
94%
98%
98%
98%
*
100%
99%
93%
96%
94%
97%
100%
−
97%
93%
98%
91%
99%
97%
100%
92%
81%
92%
100%
96%
74%
93%
100%
98%
88%
96%
93%
89%
85%
83%
88%
93%
98%
100%
100%
94%
94%
91%
96%
*
97%
97%
−
*
100%
96%
97%
97%
96%
99%
93%
90%
96%
*
96%
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
92%
87%
93%
85%
82%
88%
91%
93%
89%
91%
85%
76%
87%
86%
87%
87%
88%
89%
90%
91%
93%
86%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† =
Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
18

Supplemental Information
Fiscal Year 2012
AMH - Children's Developmental Service Agency
N = 71
Questions
Feel safe going to my vehicle during the day.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
IST staff solves problems quickly.
I have the necessary technology to do my job well.
Department leadership clearly communicates department performance goals.
Have a workplan.
1
Workplace safety is a priority in my department.
Technology is reliable.
I am satisfied with security at County facilities.
Department leadership clearly communicates what is going on in my department.
Supervisor is trustworthy.
Division continuously looks for ways to do things better.
Feel safe in my office after hours.
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 98% 99%
99%
99%
100%
96%
99%
*
99%
97%
97%
96%
96%
96%
98%
98%
98%
*
*
*
97%
96%
96%
94%
93%
93%
98%
96%
94%
100%
92%
*
75%
96%
94%
*
93%
89%
86%
82%
72%
94%
94%
91%
88%
82%
78%
*
99%
97%
82%
*
69%
24% 31% *
FY12 County
Overall †
95%
83%
79%
81%
88%
86%
87%
82%
87%
87%
82%
86%
76%
88%
82%
88%
76%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† =
Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
19

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Consumer Affairs and Community Services
N = 11
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
82%
98%
100%
91%
90%
96%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
100%
83%
100%
100%
*
93%
93%
100%
100%
100%
96%
86%
−
100%
100%
100%
100%
100%
93%
100%
100%
78%
96%
93%
86%
93%
93%
91%
100%
100%
97%
100%
100%
91%
82%
55%
94%
100%
100%
100%
100%
100%
100%
100%
93%
*
100%
−
93%
93%
*
100%
93%
92%
93%
100%
*
100%
87%
80%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
86%
85%
90%
76%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† =
Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
20

Supplemental Information
Fiscal Year 2012
AMH - Consumer Affairs and Community Services
N = 11
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
I have the necessary technology to do my job well.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
There are no workplace safety issues in my department.
IST staff solves problems quickly.
Technology is reliable.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
73%
100%
93%
92%
100%
100%
100%
100%
100%
91%
75%
75%
100%
100%
100%
*
100%
100%
100%
91%
91%
91%
91%
55%
91%
92%
83%
*
86%
*
*
100%
91%
91%
82%
73%
73%
80%
58%
83%
100%
75%
17%
100%
*
*
*
100%
*
0% 18% *
FY12 County
Overall †
95%
88%
88%
87%
87%
86%
83%
79%
79%
81%
88%
87%
82%
82%
76%
86%
82%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† =
Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
21

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Criminal Justice Partnerships
N = 13
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Mecklenburg County values employees.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Average Score:
3
92%
92%
92%
92%
92%
92%
92%
92%
92%
85%
77%
77%
89%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 92%
‡
92% 100% ‡
92% 100% ‡
85% 92% ‡
92% 96% −
100%
92%
92%
92%
73%
90%
90%
100%
100%
100%
91%
96%
‡
‡
‡
‡
‡
−
100%
92%
91%
94%
100%
92%
100%
97%
‡
‡
‡
−
92%
83%
83%
83%
83%
89%
92%
100%
92%
92%
91%
92%
92%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
91%
86%
88%
89%
93%
92%
87%
85%
82%
88%
91%
93%
89%
91%
90%
89%
76%
88%
85%
87%
93%
90%
87%
86%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
22

AMH - Criminal Justice Partnerships
N = 13
Supplemental Information
Fiscal Year 2012
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
I have the necessary technology to do my job well.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Supervisor is trustworthy.
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Have a workplan.
1
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
90%
100%
‡
‡
100%
100%
100%
82%
‡
‡
92%
92%
92%
100%
100%
100%
‡
‡
‡
92%
92%
100%
100%
‡
‡
92%
92%
91%
100%
100%
90%
‡
‡
‡
85%
85%
100%
67%
‡
‡
83%
83%
82%
25%
92%
83%
67%
20%
‡
‡
‡
‡
FY12 County
Overall †
95%
88%
87%
86%
81%
88%
87%
82%
82%
76%
88%
76%
79%
86%
79%
87%
82%
83%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
23

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Health Information Services
N = 5
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Co-workers are respectful of each other.
Average Score:
3
80%
80%
80%
60%
92%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
80%
60%
80%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
80%
100%
100%
100%
*
83%
83%
80%
90%
100%
100%
100%
−
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
83%
100%
100%
97%
100%
100%
100%
100%
67%
100%
33%
67%
100%
87%
100%
100%
100%
100%
100%
100%
100%
67%
83%
*
−
100%
100%
83%
80%
83%
100%
*
86%
83%
83%
57%
*
−
FY12 County
Overall
†
91%
88%
90%
86%
89%
93%
92%
87%
85%
82%
88%
93%
89%
91%
91%
90%
89%
85%
76%
88%
87%
93%
90%
87%
86%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
24

Supplemental Information
Fiscal Year 2012
AMH - Health Information Services
N = 5
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Have a workplan.
1
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
IST staff solves problems effectively.
Supervisor is trustworthy.
IST staff solves problems quickly.
Division continuously looks for ways to do things better.
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
100%
100%
100%
0%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
*
100%
100%
80%
80%
80%
80%
100%
100%
100%
100%
100%
*
100%
*
100%
*
80%
80%
60%
60%
60%
100%
100%
100%
67%
100%
100%
80%
*
*
*
80%
*
20% 0% *
FY12 County
Overall †
95%
88%
87%
87%
87%
86%
82%
82%
79%
88%
88%
86%
82%
76%
76%
81%
83%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
25

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Jail Diversion Trauma Recovery
N = 3
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
67%
67%
94%
63%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
67%
‡ ‡
67% ‡ ‡
67% ‡ ‡
75% − −
67%
67%
67%
67%
50%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
− −
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
87%
85%
82%
93%
88%
93%
91%
89%
91%
86%
85%
90%
88%
76%
87%
93%
90%
89%
87%
86%
87%
91%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
26

Supplemental Information
Fiscal Year 2012
AMH - Jail Diversion Trauma Recovery
N = 3
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Technology is reliable.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
There are no workplace safety issues in my department.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
67%
67%
67%
‡
‡
‡
‡
‡
‡
‡
‡
0%
FY12 County
Overall †
95%
88%
88%
88%
87%
87%
87%
86%
86%
82%
82%
82%
79%
81%
76%
83%
79%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
27

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Jail Substance Abuse Treatment Program
N = 14
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Supervisor treats me with respect.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Supervisor encourages an open exchange of ideas.
Supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
Supervisor acknowledges my achievements.
Average Score:
3
93%
93%
86%
86%
86%
86%
86%
86%
79%
77%
75%
71%
83%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
86%
‡ ‡
79% ‡ ‡
79% ‡ ‡
86% − −
93%
89%
85%
79%
77%
84%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
93%
77%
90%
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
92%
93%
82%
87%
85%
88%
91%
93%
89%
91%
76%
87%
90%
86%
86%
87%
91%
90%
93%
88%
89%
87%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
28

Supplemental Information
Fiscal Year 2012
AMH - Jail Substance Abuse Treatment Program
N = 14
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
I have the necessary technology to do my job well.
There are no workplace safety issues in my department.
Have a workplan.
1
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Supervisor is trustworthy.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
93%
92%
86%
‡
‡
‡
‡
‡
‡
86%
86%
‡
‡
‡
‡
77%
77%
64%
‡
‡
‡
‡
‡
‡
69% ‡ ‡
FY12 County
Overall †
95%
88%
88%
87%
86%
86%
82%
82%
79%
76%
87%
76%
87%
82%
79%
88%
83%
81%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
29

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - LME Quality Improvement
N = 7
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Supervisor acknowledges my achievements.
Average Score:
3
100%
100%
100%
100%
100%
86%
86%
86%
86%
86%
86%
71%
90%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 100%
‡
83% 80% ‡
71% 80% ‡
71% 80% ‡
82% 85% −
100%
100%
71%
71%
67%
82%
100%
100%
80%
80%
25%
77%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
−
100%
80%
60%
40%
80%
85%
100%
80%
100%
100%
80%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
87%
86%
85%
76%
86%
87%
93%
90%
89%
91%
90%
88%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
30

Supplemental Information
Fiscal Year 2012
AMH - LME Quality Improvement
N = 7
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Technology is reliable.
I have received adequate training to perform my job safely.
I have been trained to effectively identify safety hazards.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Feel safe in my office after hours.
Supervisor is trustworthy.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Have a workplan.
1
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
80%
50%
‡
‡
100%
100%
100%
100%
‡
‡
100%
100%
86%
100%
100%
100%
‡
‡
‡
86%
86%
60%
75%
‡
‡
86%
86%
83%
80%
80%
100%
‡
‡
‡
83%
83%
80%
100%
‡
‡
83%
71%
71%
33%
40%
60%
‡
‡
‡
57%
50%
75%
60%
‡
‡
0% 0%
‡
FY12 County
Overall †
95%
88%
87%
87%
86%
86%
82%
93%
89%
82%
79%
81%
88%
88%
83%
76%
87%
82%
79%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
31

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - PSO Administration/Quality Improvement
N = 13
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Mecklenburg County values employees.
Most days I feel good about coming to work.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
92%
99%
100%
100%
100%
100%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
100%
93%
93%
100%
100%
100%
100%
92%
98%
100%
−
100%
−
100%
100%
100%
93%
100%
92%
93%
93%
92%
−
93%
100%
93%
−
100%
100%
93%
86%
93%
85%
93%
100%
93%
93%
64%
71%
−
91%
100%
100%
−
100%
*
100%
−
100%
100%
*
91%
91%
91%
91%
100%
*
*
*
*
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
86%
90%
76%
85%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
32

Supplemental Information
Fiscal Year 2012
AMH - PSO Administration/Quality Improvement
N = 13
Questions
Feel safe going to my vehicle during the day.
I have been trained to effectively identify safety hazards.
IST staff solves problems effectively.
Supervisor is trustworthy.
Have a workplan.
1
IST staff solves problems quickly.
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
I am satisfied with security at County facilities.
Technology is reliable.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
Feel safe in my office after hours.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
*
100%
*
*
100%
100%
100%
100%
100%
93%
*
85%
92%
100%
*
*
91%
100%
100%
100%
100%
92%
79%
86%
93%
86%
*
83%
*
*
*
*
92%
91%
89%
80%
60%
18%
*
92%
93%
100%
91%
91%
23%
*
91%
100%
*
100%
91%
*
FY12 County
Overall †
95%
89%
88%
88%
87%
86%
83%
82%
82%
79%
76%
81%
86%
82%
87%
76%
88%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
33

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - SACOT - Shelters
N = 6
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor acknowledges my achievements.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages an open exchange of ideas.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
80%
80%
80%
80%
60%
90%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 93%
‡
80% 64% ‡
80% 71% ‡
80% 86% ‡
85% 79% −
83%
83%
80%
80%
75%
80%
85%
92%
71%
69%
91%
82%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
93%
93%
64%
83%
‡
‡
‡
−
86%
79%
62%
71%
62%
75%
86%
79%
64%
93%
71%
93%
64%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
82%
87%
85%
93%
88%
93%
91%
89%
91%
93%
90%
87%
86%
87%
87%
88%
89%
86%
91%
85%
90%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
34

Supplemental Information
Fiscal Year 2012
AMH - SACOT - Shelters
N = 6
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
I have the necessary technology to do my job well.
Co-workers are trustworthy.
Technology is reliable.
Division continuously looks for ways to do things better.
Co-workers acknowledge my achievements.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Feel safe in my office after hours.
Have a workplan.
1
Workplace safety is a priority in my department.
Feel safe going to my vehicle after hours.
Supervisor is trustworthy.
I am satisfied with security at County facilities.
IST staff solves problems quickly.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
100%
79%
‡
‡
100%
100%
93%
92%
‡
‡
100%
100%
100%
79%
64%
79%
‡
‡
‡
100%
83%
64%
79%
‡
‡
80%
80%
80%
100%
100%
86%
‡
‡
‡
80%
75%
100%
64%
‡
‡
75%
60%
60%
100%
79%
62%
‡
‡
‡
20% 33% ‡
FY12 County
Overall †
95%
88%
87%
83%
82%
82%
81%
82%
79%
76%
88%
87%
87%
79%
88%
86%
86%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
35

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Screening
N = 6
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
83%
83%
83%
83%
83%
83%
83%
83%
83%
83%
86%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
100%
‡ ‡
100% ‡ ‡
83% ‡ ‡
96% − −
100%
100%
100%
100%
83%
97%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
87%
82%
85%
88%
93%
91%
89%
91%
91%
86%
85%
90%
76%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
36

Supplemental Information
Fiscal Year 2012
AMH - Screening
N = 6
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
Workplace safety is a priority in my department.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers acknowledge my achievements.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Division continuously looks for ways to do things better.
I have the necessary technology to do my job well.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
83%
83%
‡
‡
‡
‡
‡
‡
80%
67%
‡
‡
‡
‡
67%
67%
50%
0%
‡
‡
‡
‡
‡
‡
‡
‡
FY12 County
Overall †
95%
88%
88%
88%
87%
87%
86%
86%
81%
83%
76%
82%
79%
82%
87%
79%
76%
82%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
37

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - Substance Abuse Services Center
N = 44
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
Co-workers willing to assist each other.
Supervisor acknowledges my achievements.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Supervisor encourages creative thinking.
Average Score:
3
77%
76%
73%
71%
80%
86%
86%
84%
84%
80%
79%
77%
88%
81%
77%
86%
93%
87%
78%
86%
91%
FY12 FY11 FY10
Results
†
Results
†
Results
†
98%
91%
88%
100%
96%
85%
*
89%
86%
81%
89%
93%
93%
78%
−
92%
91%
100%
81%
78%
97%
88%
92%
85%
89%
87%
78%
78%
84%
96%
92%
88%
92%
92%
91%
77%
73%
91%
84%
89%
96%
81%
92%
80%
67%
88%
90%
84%
*
−
89%
89%
78%
91%
*
70%
78%
84%
81%
*
75%
78%
−
FY12 County
Overall
†
91%
90%
86%
88%
89%
93%
82%
92%
87%
85%
88%
93%
89%
91%
91%
90%
87%
88%
76%
87%
87%
90%
93%
91%
85%
86%
89%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
38

Supplemental Information
Fiscal Year 2012
AMH - Substance Abuse Services Center
N = 44
Questions
IST staff solves problems quickly.
IST staff solves problems effectively.
Have a workplan.
1
I have the necessary technology to do my job well.
Technology is reliable.
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
Feel safe in my office after hours.
Division continuously looks for ways to do things better.
I am satisfied with security at County facilities.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Department leadership clearly communicates department performance goals.
Co-workers are trustworthy.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% 100% *
97%
97%
100%
100%
*
100%
95%
95%
90%
84%
83%
96%
100%
88%
84%
97%
92%
97%
80%
81%
79%
79%
78%
77%
92%
80%
92%
52%
73%
83%
82%
*
*
*
74%
74%
70%
69%
49%
81%
65%
70%
76%
88%
65%
*
50%
*
79%
76%
*
40% 32% *
FY12 County
Overall †
86%
88%
87%
87%
82%
95%
88%
88%
82%
86%
79%
81%
82%
83%
76%
79%
87%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
39

Enterprise Scorecard Measures
Fiscal Year 2012
AMH - System of Care
N = 2
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
50%
50%
0%
0%
75%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 100%
‡
100% 100% ‡
100% 100% ‡
50% 100% ‡
88% 100% −
100%
50%
50%
0%
0%
40%
100%
100%
100%
100%
33%
87%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
67%
50%
100%
72%
‡
‡
‡
−
100%
100%
100%
100%
67%
90%
100%
100%
67%
67%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
87%
85%
93%
82%
88%
93%
91%
89%
91%
76%
87%
87%
86%
86%
87%
93%
90%
88%
89%
91%
85%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
40

Supplemental Information
Fiscal Year 2012
AMH - System of Care
N = 2
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Have a workplan.
1
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Technology is reliable.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
Department leadership clearly communicates department performance goals.
Co-workers acknowledge my achievements.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
IST staff solves problems quickly.
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
33%
100%
‡
‡
100%
100%
67%
100%
‡
‡
100%
100%
100%
100%
33%
67%
‡
‡
‡
100%
100%
100%
33%
‡
‡
100%
100%
50%
67%
100%
100%
‡
‡
‡
50%
50%
100%
67%
‡
‡
50%
50%
67%
67%
‡
‡
50%
0%
33%
67%
‡
‡
FY12 County
Overall †
95%
88%
88%
87%
87%
86%
83%
82%
82%
79%
79%
76%
88%
87%
82%
81%
76%
28%
86%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
41

AMH - Utilization Management
N = 20
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Supervisor treats me with respect.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Supervisor treats me fairly.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Average Score:
3
68%
68%
63%
58%
81%
100%
95%
90%
89%
80%
80%
78%
76%
71%
68%
79%
100%
95%
79%
91%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
90%
79%
68%
82%
88%
88%
*
92%
83%
67%
76%
88%
87%
83%
−
90%
89%
81%
100%
83%
100%
94%
92%
88%
91%
92%
70%
92%
87%
94%
88%
75%
86%
81%
94%
81%
88%
88%
86%
88%
94%
88%
88%
88%
82%
65%
92%
*
67%
−
*
100%
67%
75%
85%
67%
50%
77%
92%
*
75%
75%
−
FY12 County
Overall
†
91%
86%
88%
90%
89%
92%
93%
85%
82%
87%
88%
93%
91%
89%
91%
90%
86%
86%
87%
87%
87%
88%
89%
91%
90%
93%
85%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
42

Supplemental Information
Fiscal Year 2012
AMH - Utilization Management
N = 20
Questions
Feel safe going to my vehicle during the day.
Co-workers acknowledge my achievements.
I have the necessary technology to do my job well.
Have a workplan.
1
IST staff solves problems effectively.
IST staff solves problems quickly.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
I am satisfied with security at County facilities.
Co-workers maintain a positive work environment.
Workplace safety is a priority in my department.
Feel safe in my office after hours.
Supervisor is trustworthy.
Department leadership clearly communicates department performance goals.
Technology is reliable.
Feel safe going to my vehicle after hours.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 94% 85%
100%
90%
94%
71%
*
92%
88%
85%
85%
84%
84%
100%
82%
71%
81%
33%
*
*
100%
83%
83%
75%
73%
72%
88%
82%
76%
87%
56%
*
*
*
85%
67%
72%
70%
69%
68%
63%
79%
88%
53%
56%
71%
82%
67%
*
75%
58%
69%
*
22% 27% *
FY12 County
Overall †
95%
81%
87%
87%
88%
86%
83%
76%
86%
79%
87%
88%
88%
82%
82%
79%
82%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
43

Enterprise Scorecard Measures
Fiscal Year 2012
Internal Audit (AUD)
N = 8
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job expectations.
2
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Mecklenburg County values employees.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Average Score:
3
88%
88%
88%
88%
94%
100%
100%
100%
100%
100%
88%
88%
100%
88%
57%
89%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
88%
75%
100%
100%
*
100%
100%
75%
91%
100%
94%
100%
−
100%
100%
100%
100%
0%
100%
100%
100%
100%
100%
0%
100%
100%
60%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
*
100%
−
100%
100%
100%
100%
100%
100%
*
100%
100%
100%
*
100%
−
FY12 County
Overall
†
91%
86%
88%
90%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
87%
86%
87%
86%
85%
87%
93%
90%
89%
91%
90%
76%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
44

Supplemental Information
Fiscal Year 2012
Internal Audit (AUD)
N = 8
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Supervisor is trustworthy.
IST staff solves problems quickly.
Technology is reliable.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
I have the necessary technology to do my job well.
Have a workplan.
1
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 80%
100%
100%
100%
100%
*
80%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
*
100%
*
100%
88%
88%
88%
88%
100%
100%
100%
100%
100%
60%
*
100%
*
100%
88%
86%
86%
75%
67%
100%
100%
100%
100%
75%
100%
*
*
100%
*
100%
33%
14% 25% *
FY12 County
Overall †
95%
88%
88%
87%
86%
82%
82%
79%
76%
88%
86%
82%
79%
76%
83%
81%
87%
87%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
45

Enterprise Scorecard Measures
Fiscal Year 2012
Business Support Services Agency (BSSA)
N = 175
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor encourages creative thinking.
Co-workers are respectful of each other.
Supervisor encourages an open exchange of ideas.
Supervisor treats me fairly.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
93%
93%
90%
90%
90%
90%
88%
87%
85%
83%
78%
68%
86%
FY12 FY11 FY10
Results
†
Results
†
Results
†
93%
‡ ‡
88%
‡ ‡
88% ‡ ‡
79% ‡ ‡
87% − −
95%
93%
86%
85%
84%
89%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
96%
95%
89%
93%
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
82%
85%
88%
93%
91%
89%
91%
86%
86%
85%
90%
76%
87%
89%
91%
93%
87%
88%
87%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
46

Supplemental Information
Fiscal Year 2012
Business Support Services Agency (BSSA)
N = 175
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
I have the necessary technology to do my job well.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
I am satisfied with security at County facilities.
Technology is reliable.
Feel safe in my office after hours.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
Supervisor is trustworthy.
Co-workers are trustworthy.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
96% ‡ ‡
92%
92%
‡
‡
‡
‡
91%
91%
‡
‡
‡
‡
90%
90%
87%
‡
‡
‡
‡
‡
‡
87%
86%
‡
‡
‡
‡
86%
85%
85%
‡
‡
‡
‡
‡
‡
84%
80%
‡
‡
‡
‡
79%
76%
69%
8%
‡
‡
‡
‡
‡
‡
‡
‡
FY12 County
Overall †
95%
87%
87%
87%
76%
86%
82%
88%
81%
88%
88%
83%
86%
79%
79%
82%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
47

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - AFM - Assets and Facility Management
N = 11
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Mecklenburg County values employees.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
91%
91%
91%
82%
82%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
100%
‡ ‡
100% ‡ ‡
91%
98%
‡
−
‡
−
100%
100%
100%
100%
82%
96%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
88%
89%
76%
85%
90%
87%
93%
90%
87%
86%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
48

Supplemental Information
Fiscal Year 2012
BSSA - AFM - Assets and Facility Management
N = 11
Questions
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
Have a workplan.
1
Workplace safety is a priority in my department.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Co-workers are trustworthy.
I have the necessary technology to do my job well.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
IST staff solves problems quickly.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
91%
91%
‡
‡
‡
‡
91%
91%
91%
‡
‡
‡
‡
‡
‡
82%
80%
‡
‡
‡
‡
80%
73%
70%
‡
‡
‡
‡
‡
‡
64%
64%
‡
‡
‡
‡
50%
45%
45%
‡
‡
‡
‡
‡
‡
‡
‡
0%
FY12 County
Overall †
95%
88%
86%
88%
87%
87%
79%
76%
82%
82%
76%
83%
87%
82%
79%
81%
88%
86%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
49

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - BFM - Business and Financial Management
N = 11
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
Co-workers are respectful of each other.
Supervisor treats me with respect.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
91%
90%
90%
80%
80%
73%
64%
64%
86%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
80%
‡ ‡
70% ‡ ‡
70%
80%
‡
−
‡
−
100%
91%
83%
67%
56%
79%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
91%
89%
80%
87%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
92%
82%
93%
85%
87%
88%
91%
93%
89%
91%
87%
86%
85%
90%
76%
87%
90%
89%
87%
91%
88%
93%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
50

Supplemental Information
Fiscal Year 2012
BSSA - BFM - Business and Financial Management
N = 11
Questions
IST staff solves problems quickly.
Division continuously looks for ways to do things better.
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Have a workplan.
1
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Co-workers maintain a positive work environment.
IST staff solves problems effectively.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Technology is reliable.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
91%
‡
‡
‡
‡
91%
91%
‡
‡
‡
‡
91%
91%
91%
‡
‡
‡
‡
‡
‡
90%
90%
‡
‡
‡
‡
90%
82%
80%
‡
‡
‡
‡
‡
‡
80%
78%
‡
‡
‡
‡
70%
67%
56%
‡
‡
‡
‡
‡
‡
‡
‡
0%
FY12 County
Overall †
86%
82%
95%
88%
87%
87%
86%
79%
88%
83%
76%
82%
88%
87%
82%
79%
81%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
51

BSSA - HR - Human Resources
N = 31
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor treats me fairly.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
97%
97%
93%
93%
93%
90%
89%
87%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
97%
‡ ‡
96%
‡ ‡
93% ‡ ‡
86%
93%
‡
−
‡
−
100%
97%
97%
93%
93%
96%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
97%
87%
94%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
87%
86%
90%
86%
76%
87%
88%
89%
85%
90%
93%
91%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
52

Supplemental Information
Fiscal Year 2012
BSSA - HR - Human Resources
N = 31
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Co-workers are trustworthy.
Department leadership clearly communicates department performance goals.
Feel safe in my office after hours.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
Technology is reliable.
Supervisor is trustworthy.
IST staff solves problems effectively.
There are no workplace safety issues in my department.
IST staff solves problems quickly.
I have been trained to effectively identify safety hazards.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
97%
‡
‡
‡
‡
97%
96%
96%
‡
‡
‡
‡
‡
‡
96%
96%
‡
‡
‡
‡
96%
93%
93%
‡
‡
‡
‡
‡
‡
90%
90%
‡
‡
‡
‡
83%
80%
79%
‡
‡
‡
‡
‡
‡
‡
‡
0%
FY12 County
Overall †
95%
87%
87%
86%
82%
79%
83%
82%
88%
79%
81%
82%
88%
88%
76%
86%
89%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
53

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - IT - Applications and Databases
N = 36
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Co-workers are respectful of each other.
Co-workers acknowledge my achievements.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Supervisor treats me fairly.
Supervisor treats me with respect.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
88%
82%
81%
80%
76%
74%
74%
74%
73%
61%
54%
53%
73%
FY12 FY11 FY10
Results
†
Results
†
Results
†
88%
‡ ‡
79%
‡ ‡
79% ‡ ‡
64%
78%
‡
−
‡
−
95%
79%
74%
70%
70%
77%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
97%
97%
84%
93%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
90%
93%
85%
90%
76%
87%
89%
91%
88%
81%
86%
87%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
54

Supplemental Information
Fiscal Year 2012
BSSA - IT - Applications and Databases
N = 36
Questions
Feel safe going to my vehicle during the day.
There are no workplace safety issues in my department.
IST staff solves problems quickly.
Workplace safety is a priority in my department.
Technology is reliable.
IST staff solves problems effectively.
I am satisfied with security at County facilities.
Have a workplan.
1
I have the necessary technology to do my job well.
Co-workers are trustworthy.
Feel safe in my office after hours.
Co-workers maintain a positive work environment.
Supervisor acknowledges my achievements.
Feel safe going to my vehicle after hours.
Supervisor is trustworthy.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
94%
‡
‡
‡
‡
93%
91%
‡
‡
‡
‡
91%
90%
88%
‡
‡
‡
‡
‡
‡
85%
76%
‡
‡
‡
‡
75%
75%
74%
‡
‡
‡
‡
‡
‡
71%
71%
‡
‡
‡
‡
60%
53%
53%
‡
‡
‡
‡
‡
‡
‡
‡
3%
FY12 County
Overall †
95%
76%
86%
87%
82%
88%
86%
87%
87%
83%
88%
79%
86%
79%
88%
82%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
55

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - IT - Business Analysis
N = 7
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
100%
‡ ‡
100% ‡ ‡
86%
96%
‡
−
‡
−
100%
100%
100%
100%
86%
97%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
86%
85%
90%
76%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
56

Supplemental Information
Fiscal Year 2012
BSSA - IT - Business Analysis
N = 7
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
IST staff solves problems effectively.
Supervisor is trustworthy.
Have a workplan.
1
Co-workers are trustworthy.
Technology is reliable.
Division continuously looks for ways to do things better.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle during the day.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Feel safe in my office after hours.
There are no workplace safety issues in my department.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
86%
86%
‡
‡
‡
‡
86%
86%
86%
‡
‡
‡
‡
‡
‡
83%
83%
‡
‡
‡
‡
80%
71%
67%
‡
‡
‡
‡
‡
‡
‡
‡
33%
FY12 County
Overall †
88%
88%
87%
83%
82%
82%
81%
79%
95%
87%
86%
82%
76%
88%
76%
87%
86%
79%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
57

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - IT - Customer Support Center
N = 24
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor encourages creative thinking.
Co-workers willing to assist each other.
Supervisor encourages an open exchange of ideas.
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Co-workers are respectful of each other.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Supervisor treats me fairly.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
95%
91%
91%
91%
87%
83%
82%
78%
78%
77%
71%
67%
83%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95%
‡ ‡
83%
‡ ‡
78% ‡ ‡
74%
83%
‡
−
‡
−
91%
86%
86%
80%
80%
84%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
95%
95%
85%
92%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
93%
82%
87%
85%
88%
93%
91%
89%
91%
86%
90%
90%
85%
76%
87%
87%
89%
87%
93%
91%
88%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
58

BSSA - IT - Customer Support Center
N = 24
Supplemental Information
Fiscal Year 2012
Questions
Feel safe going to my vehicle during the day.
I have the necessary technology to do my job well.
Technology is reliable.
Workplace safety is a priority in my department.
Feel safe in my office after hours.
Have a workplan.
1
IST staff solves problems quickly.
I am satisfied with security at County facilities.
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
IST staff solves problems effectively.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Supervisor is trustworthy.
Co-workers are trustworthy.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
95%
95%
‡
‡
‡
‡
95%
94%
‡
‡
‡
‡
91%
90%
90%
‡
‡
‡
‡
‡
‡
89%
88%
‡
‡
‡
‡
86%
82%
81%
‡
‡
‡
‡
‡
‡
80%
74%
‡
‡
‡
‡
73%
73%
65%
‡
‡
‡
‡
‡
‡
‡
‡
9%
FY12 County
Overall †
95%
87%
82%
87%
88%
87%
86%
86%
76%
79%
88%
82%
82%
81%
79%
88%
83%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
59

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - IT - Networks Servers and Telecommunications
N = 21
Accessibility to Information
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
95%
90%
85%
80%
52%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
95%
‡ ‡
85% ‡ ‡
84%
91%
‡
−
‡
−
100%
100%
100%
95%
93%
98%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
95%
95%
97%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
88%
90%
86%
91%
89%
93%
92%
87%
85%
82%
88%
89%
93%
91%
91%
85%
90%
89%
88%
76%
87%
93%
90%
87%
86%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
60

Supplemental Information
Fiscal Year 2012
BSSA - IT - Networks Servers and Telecommunications
N = 21
Questions
Supervisor is trustworthy.
Have a workplan.
1
I have the necessary technology to do my job well.
Co-workers acknowledge my achievements.
Feel safe going to my vehicle during the day.
Technology is reliable.
IST staff solves problems effectively.
IST staff solves problems quickly.
Co-workers are trustworthy.
Department leadership clearly communicates department performance goals.
There are no workplace safety issues in my department.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
Division continuously looks for ways to do things better.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
95%
95%
‡
‡
‡
‡
95%
89%
‡
‡
‡
‡
89%
89%
89%
‡
‡
‡
‡
‡
‡
85%
83%
‡
‡
‡
‡
83%
79%
78%
‡
‡
‡
‡
‡
‡
78%
75%
‡
‡
‡
‡
74%
74%
63%
‡
‡
‡
‡
‡
‡
‡
‡
11%
FY12 County
Overall †
88%
87%
87%
81%
95%
82%
88%
86%
83%
82%
76%
88%
87%
86%
79%
79%
76%
82%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
61

BSSA - IT - Project Management
N = 9
Enterprise Scorecard Measures
Fiscal Year 2012
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor acknowledges my achievements.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
89%
89%
89%
78%
78%
78%
67%
67%
67%
56%
80%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
78%
‡ ‡
78% ‡ ‡
67%
81%
‡
−
‡
−
100%
100%
100%
89%
67%
91%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
89%
88%
92%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
87%
87%
86%
90%
76%
87%
88%
89%
86%
91%
85%
93%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
62

Supplemental Information
Fiscal Year 2012
BSSA - IT - Project Management
N = 9
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Have a workplan.
1
I have the necessary technology to do my job well.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
Feel safe in my office after hours.
IST staff solves problems quickly.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Supervisor is trustworthy.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
89%
‡
‡
‡
‡
89%
89%
89%
‡
‡
‡
‡
‡
‡
88%
88%
‡
‡
‡
‡
78%
78%
78%
‡
‡
‡
‡
‡
‡
78%
75%
‡
‡
‡
‡
67%
67%
56%
‡
‡
‡
‡
‡
‡
‡
‡
0%
FY12 County
Overall †
87%
87%
79%
81%
95%
88%
86%
83%
87%
76%
88%
86%
82%
82%
88%
82%
76%
79%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
63

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - IT - Security
N = 3
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Recommend County as a good place to work.
I am able to openly communicate concerns to my supervisor.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
67%
50%
0%
85%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
100%
‡ ‡
100% ‡ ‡
50%
88%
‡
−
‡
−
100%
100%
100%
100%
33%
87%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
85%
90%
86%
76%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
64

Supplemental Information
Fiscal Year 2012
BSSA - IT - Security
N = 3
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
IST staff solves problems effectively.
Supervisor is trustworthy.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
Technology is reliable.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
Have a workplan.
1
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
50%
50%
‡
‡
‡
‡
50%
50%
50%
‡
‡
‡
‡
‡
‡
50%
50%
‡
‡
‡
‡
33%
0%
0%
‡
‡
‡
‡
‡
‡
‡
‡
0%
FY12 County
Overall †
88%
88%
87%
86%
83%
81%
82%
79%
95%
88%
87%
82%
79%
76%
76%
87%
86%
82%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
65

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - PI - Public Information (includes Video and Web Services)
N = 8
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
88%
88%
88%
88%
88%
88%
88%
88%
88%
88%
88%
89%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
88%
‡ ‡
88% ‡ ‡
86%
90%
‡
−
‡
−
88%
88%
88%
88%
86%
87%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
75%
75%
75%
75%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
87%
85%
82%
93%
88%
93%
91%
89%
91%
87%
86%
85%
90%
76%
87%
91%
93%
90%
88%
89%
87%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
66

Supplemental Information
Fiscal Year 2012
BSSA - PI - Public Information (includes Video and Web Services)
N = 8
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
IST staff solves problems effectively.
Supervisor is trustworthy.
Have a workplan.
1
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Technology is reliable.
IST staff solves problems quickly.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
88%
‡
‡
‡
‡
‡
‡
88%
88%
‡
‡
‡
‡
88%
88%
88%
‡
‡
‡
‡
‡
‡
88%
88%
‡
‡
‡
‡
88%
86%
75%
‡
‡
‡
‡
‡
‡
‡
‡
17%
FY12 County
Overall †
95%
88%
87%
87%
86%
79%
76%
88%
88%
87%
83%
81%
82%
82%
79%
76%
82%
86%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
67

Enterprise Scorecard Measures
Fiscal Year 2012
BSSA - Organizational Improvement (includes BPM, ELS, and OD)
N = 14
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
93%
92%
86%
86%
79%
71%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
93%
‡ ‡
92% ‡ ‡
79%
91%
‡
−
‡
−
100%
92%
92%
92%
90%
93%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
93%
92%
95%
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
88%
90%
86%
89%
92%
87%
85%
82%
93%
88%
91%
93%
89%
91%
87%
86%
86%
90%
76%
87%
93%
90%
88%
89%
87%
91%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
68

Supplemental Information
Fiscal Year 2012
BSSA - Organizational Improvement (includes BPM, ELS, and OD)
N = 14
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Have a workplan.
1
I have the necessary technology to do my job well.
Technology is reliable.
There are no workplace safety issues in my department.
I am satisfied with security at County facilities.
IST staff solves problems effectively.
Division continuously looks for ways to do things better.
Feel safe going to my vehicle after hours.
IST staff solves problems quickly.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
93%
‡
‡
‡
‡
‡
‡
93%
93%
‡
‡
‡
‡
92%
92%
86%
‡
‡
‡
‡
‡
‡
85%
83%
‡
‡
‡
‡
79%
73%
64%
‡
‡
‡
‡
‡
‡
‡
‡
21%
FY12 County
Overall †
95%
88%
88%
87%
83%
79%
81%
87%
87%
82%
76%
86%
88%
82%
79%
86%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
69

Enterprise Scorecard Measures
Fiscal Year 2012
Child Support Enforcement (CSE)
N = 74
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me fairly.
Mecklenburg County values employees.
Supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Co-workers willing to assist each other.
I am able to openly communicate concerns to my supervisor.
Co-workers are respectful of each other.
Average Score:
3
97%
94%
93%
91%
91%
90%
90%
82%
82%
82%
81%
77%
88%
FY12 FY11 FY10
Results
†
Results
†
Results
†
96% 94%
‡
84% 86% ‡
80% 74% ‡
80%
85%
75%
82%
‡
−
97%
97%
93%
76%
71%
87%
23%
86%
87%
83%
73%
71%
‡
‡
‡
‡
‡
−
94%
93%
91%
92%
95%
95%
86%
92%
‡
−
‡
‡
85%
83%
88%
85%
86%
86%
92%
94%
83%
91%
85%
80%
82%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
82%
93%
92%
87%
85%
88%
91%
93%
89%
91%
85%
86%
89%
86%
88%
87%
90%
93%
87%
91%
90%
76%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
70

Child Support Enforcement (CSE)
N = 74
Supplemental Information
Fiscal Year 2012
Questions
Have a workplan.
1
IST staff solves problems effectively.
Feel safe going to my vehicle during the day.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
Supervisor is trustworthy.
IST staff solves problems quickly.
I have the necessary technology to do my job well.
Technology is reliable.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Feel safe in my office after hours.
I am satisfied with security at County facilities.
Workplace safety is a priority in my department.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
95% 42% ‡
91%
90%
97%
95%
‡
‡
88%
87%
83%
86%
‡
‡
87%
87%
86%
88%
94%
91%
‡
‡
‡
84%
81%
95%
77%
‡
‡
78%
76%
63%
88%
79%
75%
‡
‡
‡
59%
58%
76%
61%
‡
‡
56%
56%
45%
65%
65%
35%
‡
‡
‡
25% 25% ‡
FY12 County
Overall †
87%
88%
95%
82%
82%
88%
86%
87%
82%
76%
81%
83%
79%
88%
86%
87%
79%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
71

Enterprise Scorecard Measures
Fiscal Year 2012
Community Support Services (CSS)
N = 48
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Supervisor acknowledges my achievements.
Average Score:
3
93%
90%
90%
89%
94%
98%
98%
96%
96%
93%
93%
93%
93%
91%
86%
92%
98%
96%
91%
95%
98%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95%
89%
89%
97%
81%
83%
*
88%
88%
82%
89%
78%
85%
83%
−
96%
93%
88%
89%
95%
90%
96%
81%
86%
88%
100%
81%
86%
90%
89%
92%
84%
88%
83%
86%
92%
81%
89%
89%
92%
92%
92%
95%
89%
83%
92%
*
93%
83%
−
*
86%
90%
84%
80%
90%
88%
*
85%
86%
72%
83%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
82%
92%
93%
85%
87%
88%
91%
93%
89%
91%
86%
87%
85%
76%
86%
87%
88%
91%
93%
90%
89%
90%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
72

Community Support Services (CSS)
N = 48
Supplemental Information
Fiscal Year 2012
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
Have a workplan.
1
I have the necessary technology to do my job well.
Co-workers maintain a positive work environment.
Supervisor is trustworthy.
Department leadership clearly communicates department performance goals.
Co-workers are trustworthy.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
Technology is reliable.
Feel safe going to my vehicle after hours.
IST staff solves problems quickly.
Department leadership clearly communicates what is going on in my department.
Division continuously looks for ways to do things better.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
98% 92% 88%
98%
95%
92%
95%
95%
0%
95%
95%
95%
93%
93%
95%
76%
82%
80%
93%
*
92%
*
93%
91%
90%
86%
86%
92%
73%
78%
92%
100%
85%
*
76%
*
*
86%
82%
82%
82%
67%
92%
69%
95%
78%
86%
68%
86%
79%
*
*
83%
*
20% 36% *
FY12 County
Overall †
95%
87%
87%
87%
79%
88%
82%
83%
86%
88%
81%
88%
82%
79%
86%
76%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
73

Criminal Justice Services (CJS)
N = 47
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Co-workers willing to assist each other.
Supervisor treats me with respect.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Average Score:
3
70%
70%
70%
69%
77%
85%
84%
83%
81%
80%
80%
72%
75%
95%
82%
63%
80%
87%
FY12 FY11 FY10
Results
†
Results
†
Results
†
88%
‡ ‡
70%
‡ ‡
70% ‡ ‡
67% ‡ ‡
74% − −
94%
83%
68%
67%
65%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
88%
90%
89%
93%
92%
85%
87%
82%
88%
93%
91%
89%
91%
85%
87%
86%
87%
86%
87%
90%
89%
93%
88%
76%
90%
91%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
74

Supplemental Information
Fiscal Year 2012
Criminal Justice Services (CJS)
N = 47
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
I am satisfied with security at County facilities.
Feel safe going to my vehicle after hours.
Workplace safety is a priority in my department.
Technology is reliable.
I have the necessary technology to do my job well.
Have a workplan.
1
Division continuously looks for ways to do things better.
IST staff solves problems effectively.
IST staff solves problems quickly.
There are no workplace safety issues in my department.
Supervisor is trustworthy.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
98% ‡ ‡
93%
93%
‡
‡
‡
‡
93%
92%
‡
‡
‡
‡
89%
84%
84%
‡
‡
‡
‡
‡
‡
82%
79%
‡
‡
‡
‡
74%
71%
70%
‡
‡
‡
‡
‡
‡
70%
69%
‡
‡
‡
‡
67%
64%
55%
‡
‡
‡
‡
‡
‡
‡
‡
18%
FY12 County
Overall †
95%
88%
86%
79%
87%
82%
87%
87%
82%
88%
86%
76%
88%
83%
79%
81%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
75

CJS - Drug Treatment Court
N = 12
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Mecklenburg County values employees.
Most days I feel good about coming to work.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
92%
99%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
‡ ‡
100%
‡ ‡
100% ‡ ‡
91% ‡ ‡
98% − −
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
100%
100%
90%
97%
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
86%
90%
76%
85%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
76

Supplemental Information
Fiscal Year 2012
CJS - Drug Treatment Court
N = 12
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Technology is reliable.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
Division continuously looks for ways to do things better.
There are no workplace safety issues in my department.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
100%
100%
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
100%
100%
‡
‡
‡
‡
100%
100%
100%
‡
‡
‡
‡
‡
‡
91%
90%
‡
‡
‡
‡
89%
82%
82%
27%
‡
‡
‡
‡
‡
‡
‡
‡
FY12 County
Overall †
95%
88%
88%
88%
87%
87%
87%
86%
86%
83%
82%
79%
81%
82%
76%
82%
79%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
77

Enterprise Scorecard Measures
Fiscal Year 2012
CJS - Pretrial Services
N = 20
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Mecklenburg County values employees.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Most days I feel good about coming to work.
Average Score:
3
80%
78%
76%
70%
67%
65%
61%
61%
60%
59%
59%
55%
66%
FY12 FY11 FY10
Results
†
Results
†
Results
†
89% 93%
‡
78% 79% ‡
59% 93% ‡
53% 100% ‡
70% 91% −
89%
75%
67%
59%
59%
70%
80%
85%
55%
86%
71%
75%
‡
‡
‡
‡
‡
−
94%
72%
56%
74%
86%
86%
85%
85%
‡
‡
‡
−
86%
100%
77%
69%
93%
83%
86%
79%
86%
64%
86%
93%
79%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
88%
90%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
86%
88%
87%
86%
85%
87%
90%
91%
93%
76%
90%
89%
87%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded different on 2011 survey.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
2012 Employee Climate Survey
78

Supplemental Information
Fiscal Year 2012
CJS - Pretrial Services
N = 20
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
Technology is reliable.
Feel safe in my office after hours.
I am satisfied with security at County facilities.
Have a workplan.
1
IST staff solves problems effectively.
Feel safe going to my vehicle after hours.
I have been trained to effectively identify safety hazards.
Division continuously looks for ways to do things better.
IST staff solves problems quickly.
Department leadership clearly communicates department performance goals.
Supervisor is trustworthy.
There are no workplace safety issues in my department.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
94% 92% ‡
89%
89%
100%
64%
‡
‡
88%
88%
92%
100%
‡
‡
84%
82%
82%
92%
64%
79%
‡
‡
‡
78%
72%
92%
86%
‡
‡
67%
61%
59%
57%
86%
85%
‡
‡
‡
59%
45%
62%
100%
‡
‡
45%
44%
42%
86%
86%
85%
‡
‡
‡
0% 9% ‡
FY12 County
Overall †
95%
87%
82%
88%
86%
87%
88%
79%
89%
82%
86%
82%
88%
76%
83%
79%
76%
81%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
79

Enterprise Scorecard Measures
Fiscal Year 2012
Elections (ELE)
N = 20
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
90%
90%
90%
90%
93%
95%
95%
95%
95%
95%
90%
90%
90%
90%
69%
89%
100%
95%
94%
96%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
95%
90%
100%
92%
92%
*
94%
94%
90%
94%
92%
94%
93%
−
100%
95%
100%
100%
100%
94%
92%
92%
82%
93%
94%
94%
71%
91%
100%
100%
100%
100%
100%
92%
100%
100%
100%
96%
100%
92%
92%
92%
92%
100%
92%
*
94%
94%
−
100%
94%
94%
*
94%
94%
100%
94%
*
94%
94%
89%
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
93%
92%
87%
85%
82%
88%
91%
93%
89%
91%
87%
86%
85%
90%
76%
87%
91%
93%
90%
88%
86%
87%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
80

Supplemental Information
Fiscal Year 2012
Elections (ELE)
N = 20
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Technology is reliable.
Co-workers acknowledge my achievements.
There are no workplace safety issues in my department.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
Co-workers are trustworthy.
Have a workplan.
1
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 94%
100%
100%
100%
100%
*
100%
100%
100%
100%
100%
100%
92%
85%
100%
92%
88%
100%
94%
*
95%
95%
95%
95%
94%
92%
100%
92%
100%
92%
*
94%
*
100%
*
90%
90%
90%
89%
81%
92%
85%
100%
92%
91%
83%
*
*
94%
*
94%
50%
31% 42% *
FY12 County
Overall †
95%
88%
88%
88%
87%
87%
86%
86%
82%
82%
82%
81%
76%
79%
79%
76%
83%
87%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
81

Enterprise Scorecard Measures
Fiscal Year 2012
Financial Services (FIN)
N = 146
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor encourages an open exchange of ideas.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Most days I feel good about coming to work.
Supervisor treats me fairly.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Mecklenburg County values employees.
Average Score:
3
95%
92%
91%
89%
89%
89%
88%
87%
86%
85%
82%
82%
88%
FY12 FY11 FY10
Results
†
Results
†
Results
†
94%
‡ ‡
86%
‡ ‡
84% ‡ ‡
83% ‡ ‡
87% − −
96%
95%
93%
84%
79%
89%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
98%
95%
89%
94%
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
82%
92%
93%
87%
85%
88%
93%
91%
89%
91%
85%
90%
86%
86%
76%
87%
90%
89%
91%
93%
87%
88%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
82

Supplemental Information
Fiscal Year 2012
Financial Services (FIN)
N = 146
Questions
Have a workplan.
1
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
I am satisfied with security at County facilities.
IST staff solves problems effectively.
I have the necessary technology to do my job well.
Supervisor is trustworthy.
IST staff solves problems quickly.
Feel safe in my office after hours.
Co-workers acknowledge my achievements.
Department leadership clearly communicates what is going on in my department.
Co-workers maintain a positive work environment.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Technology is reliable.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% ‡ ‡
92%
89%
‡
‡
‡
‡
89%
89%
‡
‡
‡
‡
87%
85%
85%
‡
‡
‡
‡
‡
‡
84%
82%
‡
‡
‡
‡
81%
81%
80%
‡
‡
‡
‡
‡
‡
79%
79%
‡
‡
‡
‡
79%
77%
73%
‡
‡
‡
‡
‡
‡
15% ‡ ‡
FY12 County
Overall †
87%
95%
87%
82%
82%
86%
88%
87%
88%
86%
88%
81%
76%
79%
83%
76%
82%
79%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
83

Enterprise Scorecard Measures
Fiscal Year 2012
FIN - Finance Division
N = 32
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Supervisor treats me with respect.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Recommend County as a good place to work.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
94%
90%
88%
88%
94%
100%
97%
97%
97%
97%
94%
94%
96%
94%
90%
95%
100%
96%
94%
97%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
97%
94%
94%
94%
94%
88%
*
82%
82%
88%
93%
94%
93%
85%
−
100%
97%
100%
80%
*
74%
96%
88%
88%
90%
100%
97%
94%
97%
91%
97%
87%
91%
82%
94%
97%
97%
97%
100%
100%
100%
94%
92%
79%
79%
−
91%
*
91%
−
91%
91%
88%
85%
88%
91%
*
*
85%
*
*
*
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
82%
93%
87%
85%
88%
93%
91%
89%
91%
90%
86%
86%
85%
76%
87%
87%
87%
93%
89%
91%
90%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
84

Supplemental Information
Fiscal Year 2012
FIN - Finance Division
N = 32
Questions
Feel safe going to my vehicle during the day.
Department leadership clearly communicates department performance goals.
Workplace safety is a priority in my department.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
There are no workplace safety issues in my department.
Co-workers acknowledge my achievements.
Have a workplan.
1
I have the necessary technology to do my job well.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Department leadership clearly communicates what is going on in my department.
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Technology is reliable.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
97%
94%
94%
*
91%
97%
97%
97%
97%
94%
91%
94%
94%
94%
*
*
*
*
94%
94%
94%
93%
91%
97%
94%
91%
94%
94%
56%
94%
*
100%
82%
90%
90%
90%
84%
83%
88%
82%
100%
88%
94%
89%
*
81%
97%
*
85%
97%
3% 7% *
FY12 County
Overall †
95%
82%
87%
86%
86%
76%
81%
87%
87%
88%
88%
88%
76%
83%
82%
79%
82%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
85

FIN - Human Services Finance
N = 62
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Supervisor encourages an open exchange of ideas.
Supervisor acknowledges my achievements.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
Mecklenburg County values employees.
Average Score:
3
94%
92%
86%
84%
84%
82%
82%
81%
80%
80%
79%
77%
83%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95%
‡ ‡
77%
‡ ‡
77% ‡ ‡
76% ‡ ‡
81% − −
100%
93%
92%
78%
68%
86%
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
−
95%
89%
82%
89%
‡
‡
‡
−
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
82%
92%
93%
87%
85%
88%
93%
91%
89%
91%
86%
90%
87%
86%
76%
87%
90%
91%
93%
89%
88%
85%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
86

Supplemental Information
Fiscal Year 2012
FIN - Human Services Finance
N = 62
Questions
Have a workplan.
1
Workplace safety is a priority in my department.
Feel safe going to my vehicle during the day.
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
IST staff solves problems effectively.
I have the necessary technology to do my job well.
Department leadership clearly communicates department performance goals.
Supervisor is trustworthy.
Technology is reliable.
There are no workplace safety issues in my department.
Co-workers acknowledge my achievements.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Feel safe in my office after hours.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% ‡ ‡
96%
88%
‡
‡
‡
‡
84%
82%
‡
‡
‡
‡
82%
82%
80%
‡
‡
‡
‡
‡
‡
79%
79%
‡
‡
‡
‡
75%
75%
75%
‡
‡
‡
‡
‡
‡
73%
73%
‡
‡
‡
‡
73%
72%
66%
‡
‡
‡
‡
‡
‡
25% ‡ ‡
FY12 County
Overall †
87%
87%
95%
86%
82%
83%
88%
87%
82%
88%
82%
76%
81%
86%
79%
76%
88%
79%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
87

FIN - Office of the Tax Collector
N = 52
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Co-workers are respectful of each other.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
I am able to openly communicate concerns to my supervisor.
Average Score:
3
86%
85%
84%
81%
89%
98%
92%
92%
91%
91%
88%
86%
92%
86%
84%
89%
100%
100%
94%
98%
98%
FY12 FY11 FY10
Results
†
Results
†
Results
†
92%
92%
89%
97%
88%
85%
*
88%
85%
87%
90%
91%
90%
88%
−
93%
92%
91%
88%
88%
86%
90%
74%
88%
86%
97%
80%
85%
87%
91%
88%
88%
89%
79%
85%
82%
71%
85%
81%
91%
79%
82%
65%
85%
88%
85%
92%
*
83%
−
88%
90%
88%
*
90%
92%
88%
88%
90%
85%
83%
*
−
FY12 County
Overall
†
91%
90%
86%
88%
89%
92%
93%
82%
85%
87%
88%
93%
91%
89%
91%
90%
91%
86%
76%
86%
87%
90%
89%
85%
88%
87%
87%
93%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
88

Supplemental Information
Fiscal Year 2012
FIN - Office of the Tax Collector
N = 52
Questions
Division continuously looks for ways to do things better.
Have a workplan.
1
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle during the day.
I have the necessary technology to do my job well.
IST staff solves problems effectively.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Supervisor is trustworthy.
Department leadership clearly communicates what is going on in my department.
Feel safe in my office after hours.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Workplace safety is a priority in my department.
Technology is reliable.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Co-workers are trustworthy.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
96% 76% 88%
96%
94%
97%
82%
100%
*
92%
87%
85%
84%
84%
88%
88%
91%
85%
90%
88%
*
*
84%
82%
81%
80%
79%
85%
76%
76%
93%
62%
*
81%
*
82%
*
77%
75%
73%
72%
69%
69%
81%
75%
77%
63%
61%
*
93%
75%
78%
*
78%
10% 21% *
FY12 County
Overall †
82%
87%
82%
95%
87%
88%
86%
86%
88%
76%
88%
79%
81%
87%
82%
79%
76%
83%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
89

Enterprise Scorecard Measures
Fiscal Year 2012
Geospatial Information Systems (GIS)
N = 31
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Recommend County as a good place to work.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Supervisor treats me fairly.
Average Score:
3
90%
90%
90%
86%
92%
97%
96%
96%
92%
91%
90%
90%
90%
86%
84%
89%
89%
86%
83%
86%
97%
FY12 FY11 FY10
Results
†
Results
†
Results
†
96%
96%
96%
90%
97%
100%
94%
94%
*
86%
94%
93%
95%
90%
−
93%
90%
100%
89%
94%
100%
97%
97%
73%
91%
91%
97%
42%
85%
93%
97%
90%
93%
93%
90%
90%
90%
90%
93%
100%
100%
93%
96%
97%
96%
90%
*
94%
90%
−
94%
100%
94%
*
91%
90%
79%
*
88%
94%
67%
94%
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
85%
93%
92%
87%
82%
88%
91%
93%
89%
91%
88%
85%
86%
76%
90%
87%
89%
91%
93%
86%
87%
87%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
90

Geospatial Information Systems (GIS)
N = 31
Supplemental Information
Fiscal Year 2012
Questions
I have the necessary technology to do my job well.
Co-workers are trustworthy.
Supervisor is trustworthy.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle during the day.
Technology is reliable.
Workplace safety is a priority in my department.
Co-workers acknowledge my achievements.
Have a workplan.
1
Feel safe in my office after hours.
There are no workplace safety issues in my department.
I am satisfied with security at County facilities.
IST staff solves problems effectively.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 86% 97%
96%
93%
97%
100%
90%
97%
93%
93%
93%
93%
92%
86%
93%
97%
86%
*
*
100%
88%
89%
89%
89%
89%
86%
100%
78%
93%
88%
93%
93%
*
71%
100%
*
86%
86%
85%
81%
77%
93%
81%
97%
89%
89%
81%
*
*
90%
*
*
84%
26% 36% *
FY12 County
Overall †
87%
83%
88%
86%
79%
95%
82%
87%
81%
87%
88%
76%
86%
88%
82%
82%
76%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
91

Enterprise Scorecard Measures
Land Use and Environmental Services Agency (LUE)
Fiscal Year 2012
N = 267
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
Co-workers are respectful of each other.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Co-workers willing to assist each other.
Recommend County as a good place to work.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
89%
88%
88%
80%
90%
95%
93%
91%
91%
91%
90%
89%
92%
90%
89%
92%
94%
92%
92%
93%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
94%
91%
90%
95%
93%
97%
89%
89%
*
88%
91%
88%
93%
85%
−
94%
92%
94%
90%
95%
84%
77%
92%
90%
89%
82%
84%
85%
86%
93%
90%
93%
92%
92%
82%
88%
90%
64%
88%
94%
95%
92%
90%
93%
93%
92%
92%
*
88%
−
91%
91%
87%
*
*
86%
87%
90%
70%
75%
84%
59%
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
89%
90%
85%
86%
76%
87%
91%
93%
90%
86%
88%
87%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
92

Supplemental Information
Land Use and Environmental Services Agency (LUE)
Fiscal Year 2012
N = 267
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
Supervisor is trustworthy.
Feel safe in my office after hours.
I am satisfied with security at County facilities.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Co-workers are trustworthy.
I have the necessary technology to do my job well.
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Department leadership clearly communicates what is going on in my department.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
Technology is reliable.
IST staff solves problems quickly.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
96% 90% 91%
96%
96%
93%
91%
52%
90%
95%
94%
92%
89%
87%
83%
82%
88%
80%
89%
*
89%
*
86%
86%
85%
84%
82%
83%
84%
91%
89%
88%
81%
*
89%
88%
*
81%
80%
80%
79%
79%
83%
82%
85%
66%
87%
83%
*
*
*
68%
83%
*
33% 31% *
FY12 County
Overall †
95%
87%
88%
88%
86%
87%
76%
82%
82%
83%
87%
88%
81%
76%
79%
79%
82%
86%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
93

Enterprise Scorecard Measures
Fiscal Year 2012
LUE - Air Quality
N = 19
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor provides sufficient feedback regarding my performance.
Supervisor supports my participation in professional development opportunities.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Co-workers willing to assist each other.
Co-workers acknowledge my achievements.
Supervisor treats me with respect.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Average Score:
3
95%
94%
83%
83%
96%
100%
100%
100%
100%
100%
100%
95%
94%
94%
89%
95%
100%
94%
94%
96%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
94%
100%
100%
100%
*
100%
100%
94%
97%
95%
99%
94%
−
100%
95%
100%
100%
94%
100%
100%
100%
67%
93%
94%
93%
100%
96%
100%
95%
100%
98%
100%
100%
100%
95%
95%
97%
100%
100%
100%
91%
95%
95%
91%
*
94%
94%
−
94%
*
94%
*
94%
94%
89%
100%
*
94%
94%
94%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
87%
92%
85%
93%
82%
88%
91%
93%
89%
91%
89%
81%
93%
87%
87%
87%
90%
88%
91%
86%
85%
90%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
94

Supplemental Information
Fiscal Year 2012
LUE - Air Quality
N = 19
Questions
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
Technology is reliable.
Supervisor acknowledges my achievements.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
IST staff solves problems quickly.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 88%
100%
100%
100%
95%
100%
0%
100%
100%
100%
100%
100%
95%
95%
90%
100%
100%
100%
*
100%
100%
100%
100%
94%
89%
100%
100%
95%
100%
100%
94%
*
*
*
100%
89%
89%
89%
83%
78%
91%
100%
91%
86%
86%
67%
89%
*
83%
*
*
59%
6% 5% *
FY12 County
Overall †
88%
88%
87%
87%
87%
86%
83%
82%
82%
76%
76%
82%
86%
79%
95%
88%
86%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
95

Enterprise Scorecard Measures
Fiscal Year 2012
LUE - Assessor's Office
N = 54
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Co-workers are respectful of each other.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Co-workers willing to assist each other.
Supervisor treats me fairly.
Recommend County as a good place to work.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
82%
81%
78%
67%
84%
92%
92%
88%
85%
84%
83%
83%
87%
82%
82%
87%
96%
88%
87%
90%
94%
FY12 FY11 FY10
Results
†
Results
†
Results
†
88%
86%
78%
80%
80%
97%
84%
84%
*
76%
82%
70%
82%
76%
−
94%
88%
90%
76%
86%
80%
96%
83%
83%
86%
83%
73%
83%
80%
79%
87%
77%
71%
84%
70%
74%
82%
82%
81%
79%
55%
77%
97%
79%
80%
84%
82%
*
74%
−
84%
*
83%
*
85%
76%
76%
78%
79%
70%
73%
51%
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
82%
92%
93%
87%
85%
88%
93%
91%
89%
91%
87%
87%
85%
86%
76%
87%
93%
88%
91%
86%
89%
90%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
96

Supplemental Information
Fiscal Year 2012
LUE - Assessor's Office
N = 54
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
I am satisfied with security at County facilities.
Feel safe in my office after hours.
Supervisor is trustworthy.
Feel safe going to my vehicle after hours.
IST staff solves problems effectively.
Workplace safety is a priority in my department.
IST staff solves problems quickly.
There are no workplace safety issues in my department.
Co-workers acknowledge my achievements.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
I have the necessary technology to do my job well.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
96% 94% 88%
94%
92%
90%
81%
17%
*
90%
88%
87%
86%
85%
74%
71%
71%
94%
80%
80%
68%
*
85%
83%
78%
77%
75%
69%
87%
79%
66%
79%
75%
*
*
*
78%
73%
65%
62%
61%
59%
50%
63%
63%
62%
60%
81%
68%
34%
*
73%
*
*
67%
60%
*
FY12 County
Overall †
95%
87%
86%
88%
88%
79%
88%
87%
86%
76%
81%
83%
79%
82%
82%
76%
87%
82%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
97

LUE - Code Enforcement
N = 82
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Co-workers willing to assist each other.
Recommend County as a good place to work.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
85%
85%
84%
69%
87%
94%
92%
89%
89%
88%
88%
86%
88%
87%
86%
89%
96%
91%
91%
93%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95%
88%
87%
94%
91%
97%
82%
81%
*
84%
89%
83%
91%
79%
−
97%
88%
96%
83%
94%
83%
84%
91%
90%
89%
71%
80%
81%
82%
96%
96%
94%
95%
96%
76%
87%
90%
60%
88%
94%
96%
93%
90%
99%
89%
90%
95%
*
91%
−
87%
90%
85%
80%
*
*
82%
90%
48%
62%
80%
40%
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
93%
82%
92%
87%
85%
88%
93%
91%
89%
91%
89%
90%
85%
86%
76%
87%
91%
93%
90%
87%
88%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
98

Supplemental Information
Fiscal Year 2012
LUE - Code Enforcement
N = 82
Questions
Supervisor is trustworthy.
I am satisfied with security at County facilities.
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
Have a workplan.
1
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
I have the necessary technology to do my job well.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates department performance goals.
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Department leadership clearly communicates what is going on in my department.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% 90% 88%
97%
97%
91%
92%
*
91%
94%
93%
93%
91%
89%
83%
95%
85%
91%
90%
88%
*
8%
84%
82%
82%
82%
80%
92%
86%
85%
74%
84%
91%
74%
86%
73%
*
78%
77%
74%
74%
65%
99%
87%
79%
93%
87%
83%
*
*
*
*
*
80%
50% 53% *
FY12 County
Overall †
88%
86%
95%
88%
87%
76%
87%
83%
82%
87%
79%
82%
88%
81%
76%
86%
79%
82%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
99

Enterprise Scorecard Measures
Fiscal Year 2012
LUE - Solid Waste
N = 42
Accessibility to Information
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Most days I feel good about coming to work.
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
Supervisor acknowledges my achievements.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor treats me fairly.
Mecklenburg County values employees.
I am able to openly communicate concerns to my supervisor.
Average Score:
3
93%
92%
90%
90%
95%
98%
98%
98%
97%
95%
95%
93%
95%
95%
93%
95%
95%
95%
95%
95%
98%
FY12 FY11 FY10
Results
†
Results
†
Results
†
98%
95%
95%
89%
95%
97%
94%
*
91%
95%
96%
97%
95%
90%
−
98%
95%
68%
92%
84%
85%
92%
80%
89%
84%
93%
100%
93%
91%
97%
92%
94%
94%
85%
83%
90%
66%
92%
88%
93%
95%
95%
90%
92%
95%
89%
90%
*
90%
−
88%
88%
90%
90%
93%
94%
87%
*
90%
87%
76%
*
−
FY12 County
Overall
†
86%
91%
90%
88%
89%
82%
92%
87%
93%
85%
88%
93%
91%
89%
91%
88%
89%
90%
76%
86%
87%
85%
90%
93%
87%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
100

Supplemental Information
Fiscal Year 2012
LUE - Solid Waste
N = 42
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Have a workplan.
1
Department leadership clearly communicates department performance goals.
I am satisfied with security at County facilities.
Supervisor is trustworthy.
I have the necessary technology to do my job well.
Technology is reliable.
Workplace safety is a priority in my department.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
Co-workers maintain a positive work environment.
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
IST staff solves problems quickly.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 97% 94%
100%
100%
89%
95%
87%
100%
100%
98%
98%
98%
98%
88%
92%
90%
95%
*
*
87%
90%
95%
95%
95%
92%
90%
92%
100%
75%
79%
78%
90%
91%
*
78%
*
85%
85%
85%
83%
73%
89%
87%
73%
77%
81%
71%
79%
87%
*
*
*
*
24% 30% *
FY12 County
Overall †
95%
88%
87%
82%
86%
88%
87%
82%
87%
76%
79%
79%
82%
83%
76%
81%
88%
86%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
101

Enterprise Scorecard Measures
Fiscal Year 2012
LUE - Support Services
N = 22
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Supervisor treats me with respect.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
I am able to openly communicate concerns to my supervisor.
Average Score:
3
91%
90%
86%
85%
93%
95%
95%
95%
95%
95%
94%
91%
100%
95%
90%
97%
95%
95%
90%
93%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
95%
95%
100%
100%
100%
*
100%
100%
95%
96%
100%
100%
94%
−
100%
100%
100%
94%
100%
100%
71%
88%
94%
90%
94%
80%
83%
91%
69%
93%
88%
83%
100%
89%
94%
72%
94%
88%
94%
100%
83%
72%
72%
100%
94%
*
94%
94%
−
90%
100%
82%
*
75%
100%
100%
100%
86%
100%
71%
*
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
82%
85%
87%
88%
91%
89%
93%
91%
93%
85%
86%
76%
86%
87%
90%
91%
90%
88%
89%
87%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
102

Supplemental Information
Fiscal Year 2012
LUE - Support Services
N = 22
Questions
I have the necessary technology to do my job well.
Technology is reliable.
Have a workplan.
1
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Feel safe in my office after hours.
Supervisor is trustworthy.
Co-workers are trustworthy.
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Department leadership clearly communicates what is going on in my department.
There are no workplace safety issues in my department.
Co-workers maintain a positive work environment.
IST staff solves problems effectively.
IST staff solves problems quickly.
Co-workers acknowledge my achievements.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 88% 100%
100%
95%
100%
100%
86%
0%
95%
95%
95%
95%
95%
82%
93%
80%
94%
88%
*
100%
100%
91%
90%
90%
90%
88%
76%
88%
82%
82%
94%
86%
85%
95%
*
*
86%
84%
84%
82%
80%
71%
69%
71%
71%
80%
56%
*
*
*
*
*
63%
25% 33% *
FY12 County
Overall †
87%
82%
87%
82%
82%
88%
88%
83%
95%
87%
86%
76%
76%
79%
88%
86%
81%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
103

LUE - Water & Land Resources
N = 48
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Co-workers are respectful of each other.
Average Score:
3
91%
88%
88%
87%
94%
100%
98%
98%
98%
98%
96%
94%
95%
93%
87%
94%
96%
91%
91%
93%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
96%
94%
94%
95%
97%
97%
93%
*
92%
94%
94%
95%
96%
89%
−
98%
96%
98%
93%
92%
86%
95%
92%
75%
91%
93%
89%
70%
86%
95%
91%
95%
93%
61%
100%
86%
80%
100%
92%
100%
98%
98%
98%
100%
98%
93%
90%
94%
*
−
94%
*
93%
89%
90%
97%
89%
71%
95%
82%
78%
*
−
FY12 County
Overall
†
88%
91%
90%
86%
89%
92%
87%
93%
85%
82%
88%
89%
93%
91%
91%
76%
89%
85%
90%
88%
87%
93%
86%
90%
87%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
104

Supplemental Information
Fiscal Year 2012
LUE - Water & Land Resources
N = 48
Questions
Have a workplan.
1
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
Feel safe in my office after hours.
Department leadership clearly communicates department performance goals.
Technology is reliable.
Workplace safety is a priority in my department.
Division continuously looks for ways to do things better.
I have the necessary technology to do my job well.
There are no workplace safety issues in my department.
I am satisfied with security at County facilities.
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Department leadership clearly communicates what is going on in my department.
Co-workers are trustworthy.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 92% 86%
98%
98%
81%
98%
94%
96%
98%
98%
94%
94%
94%
81%
84%
90%
78%
90%
*
92%
93%
92%
89%
87%
85%
85%
81%
91%
74%
64%
83%
89%
94%
*
*
*
83%
82%
81%
81%
57%
86%
92%
98%
79%
97%
50%
*
*
93%
*
*
59%
9% 15% *
FY12 County
Overall †
87%
95%
88%
88%
82%
82%
87%
82%
87%
76%
86%
88%
81%
76%
83%
86%
79%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
105

Medical Examiner (MED)
N = 11
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Co-workers are respectful of each other.
Supervisor treats me fairly.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
91%
90%
98%
100%
100%
88%
98%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
100%
100%
100%
100%
100%
100%
92%
90%
98%
92%
98%
92%
−
100%
100%
100%
77%
100%
*
92%
83%
60%
83%
92%
85%
63%
−
100%
92%
92%
95%
85%
77%
54%
92%
69%
86%
100%
92%
92%
100%
92%
100%
83%
100%
*
100%
−
100%
100%
100%
100%
100%
100%
*
*
*
*
*
100%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
85%
90%
76%
88%
90%
87%
93%
89%
87%
86%
87%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
106

Supplemental Information
Fiscal Year 2012
Medical Examiner (MED)
N = 11
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
Feel safe in my office after hours.
Division continuously looks for ways to do things better.
Have a workplan.
1
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Supervisor is trustworthy.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
83%
100%
92%
100%
100%
100%
100%
100%
100%
92%
80%
100%
92%
*
85%
100%
*
91%
91%
91%
90%
89%
92%
100%
83%
75%
90%
*
*
*
*
100%
89%
86%
82%
82%
82%
100%
92%
77%
100%
83%
92%
100%
100%
67%
*
*
100%
60% 77% *
FY12 County
Overall †
95%
87%
87%
86%
83%
82%
82%
76%
86%
79%
76%
79%
88%
82%
87%
88%
81%
88%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
107

Enterprise Scorecard Measures
Fiscal Year 2012
Manager's Office (MGR)
N = 32
Accessibility to Information
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
97%
97%
97%
94%
98%
100%
100%
100%
100%
100%
97%
97%
89%
87%
54%
84%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
97%
94%
94%
91%
95%
82%
83%
*
83%
93%
94%
91%
90%
83%
−
100%
90%
95%
91%
88%
82%
86%
86%
41%
80%
100%
85%
29%
77%
91%
90%
90%
91%
100%
95%
77%
95%
64%
92%
100%
100%
95%
95%
95%
86%
100%
95%
*
87%
−
93%
93%
*
87%
85%
88%
93%
93%
*
90%
90%
71%
−
FY12 County
Overall
†
86%
91%
90%
88%
89%
92%
85%
93%
87%
82%
88%
93%
91%
89%
91%
91%
86%
85%
86%
76%
87%
93%
90%
88%
87%
87%
90%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
108

Supplemental Information
Fiscal Year 2012
Manager's Office (MGR)
N = 32
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Supervisor is trustworthy.
Division continuously looks for ways to do things better.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
IST staff solves problems effectively.
Department leadership clearly communicates what is going on in my department.
Department leadership clearly communicates department performance goals.
Workplace safety is a priority in my department.
Technology is reliable.
Have a workplan.
1
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
95%
95%
92%
89%
100%
96%
96%
96%
94%
95%
95%
95%
89%
80%
*
92%
*
93%
93%
93%
93%
90%
95%
86%
86%
76%
94%
95%
*
*
90%
*
87%
86%
82%
79%
69%
86%
77%
68%
81%
82%
45%
*
*
*
91%
93%
29%
56% 30% *
FY12 County
Overall †
95%
88%
88%
82%
86%
83%
81%
87%
86%
79%
79%
76%
88%
76%
82%
87%
82%
87%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
109

Enterprise Scorecard Measures
Fiscal Year 2012
MGR - Manager's Office/Economic Development
N = 22
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
95%
95%
95%
95%
95%
91%
97%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95% 89%
‡
95% 89% ‡
90% 67% ‡
90%
93%
78%
81%
‡
−
100%
86%
81%
75%
28%
74%
100%
89%
78%
50%
25%
68%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
78%
100%
78%
85%
‡
−
‡
‡
100%
78%
89%
100%
78%
95%
100%
100%
100%
100%
100%
89%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
92%
85%
87%
93%
82%
88%
93%
91%
89%
91%
91%
85%
86%
86%
76%
87%
93%
90%
88%
87%
87%
90%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
110

Supplemental Information
Fiscal Year 2012
MGR - Manager's Office/Economic Development
N = 22
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Supervisor is trustworthy.
Division continuously looks for ways to do things better.
I am satisfied with security at County facilities.
Feel safe going to my vehicle after hours.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Co-workers maintain a positive work environment.
There are no workplace safety issues in my department.
IST staff solves problems effectively.
Technology is reliable.
Department leadership clearly communicates what is going on in my department.
Workplace safety is a priority in my department.
Department leadership clearly communicates department performance goals.
Have a workplan.
1
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
100%
89%
‡
‡
100%
95%
100%
89%
‡
‡
95%
94%
94%
88%
100%
100%
‡
‡
‡
90%
90%
89%
78%
‡
‡
90%
88%
84%
89%
100%
78%
‡
‡
‡
84%
81%
78%
67%
‡
‡
80%
80%
53%
42%
67%
67%
33%
13%
‡
‡
‡
‡
FY12 County
Overall †
95%
88%
88%
82%
86%
79%
83%
81%
87%
86%
79%
76%
88%
82%
76%
87%
82%
87%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
111

Enterprise Scorecard Measures
Fiscal Year 2012
MGR - Office of Management and Budget
N = 10
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
100%
100%
100%
100%
100%
100%
100%
100%
90%
98%
100%
100%
*
−
100%
100%
100%
100%
100%
88%
100%
100%
100%
100%
100%
100%
100%
98%
100%
100%
100%
100%
100%
100%
80%
80%
60%
92%
100%
100%
100%
100%
100%
100%
100%
86%
*
100%
−
100%
86%
*
88%
100%
100%
100%
100%
*
88%
88%
63%
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
86%
85%
90%
76%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
112

Supplemental Information
Fiscal Year 2012
MGR - Office of Management and Budget
N = 10
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
I have the necessary technology to do my job well.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
Workplace safety is a priority in my department.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 100%
100%
100%
80%
100%
*
100%
100%
100%
100%
100%
100%
100%
60%
100%
80%
100%
0%
100%
*
100%
100%
100%
100%
100%
100%
100%
100%
80%
80%
*
86%
83%
*
*
100%
100%
90%
86%
70%
80%
100%
100%
100%
100%
80%
*
*
*
88%
83%
88%
88% 80% *
FY12 County
Overall †
95%
88%
88%
88%
87%
87%
86%
86%
83%
82%
82%
81%
79%
76%
76%
79%
87%
82%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
113

Enterprise Scorecard Measures
Fiscal Year 2012
Attorney's Office (ATT)--includes DSS, MGR, and SHF
N = 10
Accessibility to Information
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
89%
80%
80%
80%
94%
100%
100%
100%
100%
100%
100%
100%
100%
89%
33%
84%
100%
100%
100%
100%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
90%
90%
100%
88%
88%
86%
86%
71%
80%
90%
100%
94%
*
−
100%
100%
100%
88%
0%
79%
88%
86%
20%
76%
77%
77%
0%
47%
100%
75%
100%
92%
100%
88%
88%
75%
50%
88%
100%
100%
100%
88%
86%
88%
100%
100%
*
92%
−
93%
93%
86%
86%
85%
79%
86%
*
79%
*
86%
64%
−
FY12 County
Overall
†
88%
90%
86%
91%
89%
93%
87%
85%
92%
82%
88%
93%
91%
89%
91%
86%
90%
88%
85%
76%
87%
93%
90%
89%
87%
86%
87%
91%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
114

Supplemental Information
Fiscal Year 2012
Attorney's Office (ATT)--includes DSS, MGR, and SHF
N = 10
Questions
Supervisor is trustworthy.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
Feel safe going to my vehicle during the day.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Technology is reliable.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
IST staff solves problems effectively.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
Have a workplan.
1
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 92%
100%
100%
88%
83%
86%
*
90%
90%
90%
90%
90%
100%
100%
100%
88%
100%
86%
*
86%
90%
80%
80%
80%
71%
88%
88%
100%
63%
75%
79%
*
*
*
*
70%
63%
63%
43%
43%
50%
100%
88%
80%
50%
86%
83%
*
73%
83%
0%
*
30% 14% *
FY12 County
Overall †
88%
83%
81%
95%
87%
86%
82%
82%
79%
88%
82%
76%
79%
86%
88%
87%
87%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
115

Park and Recreation (PRK)
N = 238
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me fairly.
Recommend County as a good place to work.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me with respect.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
91%
91%
89%
84%
92%
95%
94%
94%
94%
93%
93%
93%
94%
89%
88%
92%
93%
93%
92%
93%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
93%
91%
90%
92%
89%
88%
81%
80%
84%
87%
90%
89%
90%
*
−
96%
94%
95%
90%
88%
83%
92%
91%
92%
92%
44%
80%
80%
75%
87%
90%
88%
89%
89%
90%
90%
91%
70%
88%
94%
85%
93%
94%
89%
93%
90%
*
82%
90%
−
86%
75%
89%
86%
87%
85%
*
84%
82%
*
82%
61%
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
92%
93%
82%
85%
87%
88%
91%
89%
93%
91%
85%
87%
86%
86%
76%
87%
90%
90%
91%
93%
89%
87%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
116

Supplemental Information
Fiscal Year 2012
Park and Recreation (PRK)
N = 238
Questions
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
Co-workers are trustworthy.
Workplace safety is a priority in my department.
Have a workplan.
1
Co-workers maintain a positive work environment.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers acknowledge my achievements.
Feel safe in my office after hours.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
I have the necessary technology to do my job well.
IST staff solves problems effectively.
Feel safe going to my vehicle after hours.
Technology is reliable.
Department leadership clearly communicates what is going on in my department.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
99% 98% 98%
94%
90%
94%
85%
83%
84%
90%
88%
87%
86%
86%
91%
85%
79%
92%
90%
43%
*
*
85%
85%
85%
85%
84%
77%
81%
89%
80%
75%
*
*
90%
*
78%
84%
82%
79%
79%
75%
86%
89%
86%
79%
77%
77%
85%
*
90%
75%
*
*
19% 21% *
FY12 County
Overall †
95%
88%
83%
87%
87%
79%
86%
86%
81%
88%
82%
82%
87%
88%
79%
82%
76%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
117

Enterprise Scorecard Measures
Fiscal Year 2012
PRK - Administration and Financial Services
N = 20
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
95%
95%
95%
94%
94%
94%
88%
88%
82%
94%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 90%
‡
100% 100% ‡
94% 80% ‡
93% 100% ‡
97% 93% −
100%
94%
94%
93%
93%
95%
100%
89%
80%
90%
90%
90%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
89%
89%
100%
93%
‡
‡
‡
−
100%
89%
89%
80%
50%
83%
80%
100%
90%
60%
80%
70%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
90%
87%
86%
86%
76%
87%
88%
87%
91%
90%
89%
85%
93%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
118

Supplemental Information
Fiscal Year 2012
PRK - Administration and Financial Services
N = 20
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Department leadership clearly communicates department performance goals.
I have the necessary technology to do my job well.
Feel safe going to my vehicle after hours.
Workplace safety is a priority in my department.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
IST staff solves problems effectively.
Division continuously looks for ways to do things better.
Technology is reliable.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100%
‡
100% 100%
‡
100% 100% ‡
100%
100%
50%
90%
‡
‡
100% 100%
‡
100% 67%
‡
100% 100% ‡
94% 100% ‡
94%
94%
78%
100%
‡
‡
93%
93%
100%
88%
‡
‡
89%
88%
88%
60%
90%
75%
‡
‡
‡
88%
81%
80%
70%
‡
‡
7% 0%
‡
FY12 County
Overall †
95%
88%
88%
87%
86%
86%
83%
76%
82%
87%
79%
87%
81%
79%
88%
82%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
119

Enterprise Scorecard Measures
Fiscal Year 2012
PRK - Capital Planning
N = 2
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
50%
96%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 100%
‡
100% 100% ‡
100% 100% ‡
50% 100% ‡
88% 100% −
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
−
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
91%
86%
85%
90%
76%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
120

Supplemental Information
Fiscal Year 2012
PRK - Capital Planning
N = 2
Questions
Feel safe going to my vehicle during the day.
Co-workers acknowledge my achievements.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Have a workplan.
1
Workplace safety is a priority in my department.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
I have the necessary technology to do my job well.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
100%
100%
‡
‡
100%
100%
100%
100%
‡
‡
100%
100%
100%
100%
100%
100%
‡
‡
‡
100%
100%
100%
100%
‡
‡
100%
100%
100%
100%
100%
100%
‡
‡
‡
100%
100%
100%
100%
‡
‡
100%
50%
50%
100%
100%
100%
‡
‡
‡
0% 0% ‡
FY12 County
Overall †
95%
81%
88%
88%
88%
87%
87%
86%
86%
83%
82%
82%
79%
79%
76%
76%
87%
82%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
121

Enterprise Scorecard Measures
Fiscal Year 2012
PRK - Community and Recreation Center Services
N = 71
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor encourages creative thinking.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Supervisor acknowledges my achievements.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Average Score:
3
98%
97%
97%
97%
96%
93%
92%
92%
88%
87%
87%
77%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
92% 90%
‡
91% 88% ‡
90% 86% ‡
81% 86% ‡
89% 87% −
97%
97%
94%
89%
87%
93%
91%
91%
94%
90%
92%
92%
‡
‡
‡
‡
‡
−
94%
94%
87%
92%
86%
90%
79%
85%
‡
‡
‡
−
89%
89%
82%
88%
68%
88%
95%
94%
94%
95%
90%
89%
89%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
82%
93%
92%
85%
87%
88%
91%
89%
93%
91%
90%
86%
89%
88%
76%
87%
87%
93%
90%
91%
87%
86%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
122

Supplemental Information
Fiscal Year 2012
PRK - Community and Recreation Center Services
N = 71
Questions
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
Co-workers are trustworthy.
Have a workplan.
1
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
Co-workers acknowledge my achievements.
IST staff solves problems quickly.
IST staff solves problems effectively.
Feel safe in my office after hours.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
I am satisfied with security at County facilities.
Technology is reliable.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% 98% ‡
95%
90%
93%
75%
‡
‡
87%
84%
86%
77%
‡
‡
82%
80%
79%
76%
84%
85%
‡
‡
‡
76%
75%
78%
93%
‡
‡
75%
75%
75%
95%
90%
70%
‡
‡
‡
74%
69%
76%
79%
‡
‡
67%
67%
63%
74%
90%
68%
‡
‡
‡
27% 25% ‡
FY12 County
Overall †
95%
88%
83%
87%
79%
82%
87%
87%
81%
86%
88%
88%
82%
76%
86%
82%
79%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
123

PRK - Enterprise Services
N = 17
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Supervisor acknowledges my achievements.
Supervisor treats me with respect.
Mecklenburg County values employees.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Average Score:
3
94%
94%
94%
94%
94%
88%
88%
82%
82%
82%
80%
76%
88%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 93%
‡
100% 93% ‡
94% 86% ‡
94% 79% ‡
97% 88% −
100%
100%
100%
81%
81%
93%
91%
100%
100%
93%
92%
95%
‡
‡
‡
‡
‡
−
94%
94%
94%
94%
100%
92%
92%
95%
‡
‡
‡
−
93%
79%
79%
93%
79%
82%
86%
93%
79%
79%
86%
86%
71%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
87%
91%
86%
90%
87%
87%
88%
89%
85%
90%
86%
93%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
124

Supplemental Information
Fiscal Year 2012
PRK - Enterprise Services
N = 17
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
Co-workers are trustworthy.
Department leadership clearly communicates department performance goals.
Supervisor is trustworthy.
I have the necessary technology to do my job well.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
There are no workplace safety issues in my department.
Have a workplan.
1
IST staff solves problems effectively.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 86% ‡
100%
100%
92%
93%
‡
‡
94%
88%
71%
79%
‡
‡
88%
88%
87%
100%
86%
100%
‡
‡
‡
82%
82%
86%
79%
‡
‡
82%
82%
82%
79%
71%
71%
‡
‡
‡
80%
76%
100%
79%
‡
‡
71%
69%
65%
71%
79%
79%
‡
‡
‡
18% 25% ‡
FY12 County
Overall †
95%
87%
86%
86%
88%
83%
82%
88%
87%
82%
79%
81%
76%
87%
88%
76%
79%
82%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
125

Enterprise Scorecard Measures
Fiscal Year 2012
PRK - Nature Preserves and Natural Resources
N = 27
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Supervisor annually assesses progress on my individual development plan.
1
Average Score:
Diversity Perception
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
Co-workers are respectful of each other.
Recommend County as a good place to work.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Co-workers willing to assist each other.
Average Score:
3
100%
100%
100%
100%
96%
96%
96%
96%
96%
96%
93%
89%
96%
FY12 FY11 FY10
Results
†
Results
†
Results
†
96% 100%
‡
96% 100% ‡
92% 100% ‡
88% 85% ‡
93% 96% −
100%
96%
92%
91%
90%
94%
92%
100%
100%
100%
89%
96%
‡
‡
‡
‡
‡
−
95%
92%
69%
86%
96%
100%
85%
94%
‡
‡
‡
−
100%
100%
100%
85%
100%
97%
100%
100%
100%
100%
100%
81%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
86%
88%
91%
89%
82%
92%
85%
87%
93%
88%
89%
91%
93%
91%
91%
86%
86%
76%
89%
87%
93%
90%
87%
85%
88%
90%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
126

Supplemental Information
Fiscal Year 2012
PRK - Nature Preserves and Natural Resources
N = 27
Questions
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
Co-workers are trustworthy.
I am satisfied with security at County facilities.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Feel safe in my office after hours.
Division continuously looks for ways to do things better.
Have a workplan.
1
I have the necessary technology to do my job well.
Workplace safety is a priority in my department.
IST staff solves problems effectively.
Department leadership clearly communicates what is going on in my department.
IST staff solves problems quickly.
Department leadership clearly communicates department performance goals.
Technology is reliable.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
96%
100%
100%
‡
‡
96%
96%
92%
92%
‡
‡
96%
93%
92%
92%
100%
92%
‡
‡
‡
92%
88%
88%
85%
‡
‡
88%
85%
80%
85%
92%
77%
‡
‡
‡
80%
77%
77%
85%
‡
‡
76%
73%
64%
83%
69%
74%
‡
‡
‡
4% 8% ‡
FY12 County
Overall †
95%
88%
83%
86%
79%
81%
79%
88%
82%
87%
87%
87%
88%
76%
86%
82%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
127

Enterprise Scorecard Measures
Fiscal Year 2012
PRK - Park Operations
N = 68
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers willing to assist each other.
Recommend County as a good place to work.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
99%
96%
94%
93%
89%
89%
88%
88%
85%
84%
83%
82%
89%
FY12 FY11 FY10
Results
†
Results
†
Results
†
88% 88%
‡
85% 93% ‡
85% 84% ‡
82% 84% ‡
85% 87% −
96%
87%
85%
85%
84%
87%
93%
88%
86%
84%
87%
88%
‡
‡
‡
‡
‡
−
100%
87%
87%
91%
93%
81%
84%
86%
‡
‡
‡
−
89%
82%
84%
88%
70%
86%
95%
88%
88%
91%
91%
86%
86%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
90%
91%
88%
86%
89%
92%
82%
85%
93%
87%
88%
93%
91%
89%
91%
86%
87%
87%
86%
76%
87%
89%
90%
90%
88%
93%
91%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
128

Supplemental Information
Fiscal Year 2012
PRK - Park Operations
N = 68
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
Supervisor is trustworthy.
IST staff solves problems effectively.
I am satisfied with security at County facilities.
IST staff solves problems quickly.
Feel safe going to my vehicle after hours.
Technology is reliable.
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
Feel safe in my office after hours.
Department leadership clearly communicates department performance goals.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Have a workplan.
1
I have the necessary technology to do my job well.
Department leadership clearly communicates what is going on in my department.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
98% 100% ‡
92%
89%
93%
89%
‡
‡
89%
89%
88%
67%
‡
‡
88%
86%
86%
95%
73%
82%
‡
‡
‡
86%
85%
70%
87%
‡
‡
85%
84%
84%
84%
77%
81%
‡
‡
‡
84%
83%
80%
83%
‡
‡
82%
80%
74%
86%
78%
77%
‡
‡
‡
21% 17% ‡
FY12 County
Overall †
95%
87%
88%
88%
86%
86%
79%
82%
82%
83%
88%
82%
79%
81%
87%
87%
76%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
129

Enterprise Scorecard Measures
Fiscal Year 2012
PRK - Park Repair and Maintenance
N = 33
Accessibility to Information
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Mecklenburg County values employees.
Supervisor treats me fairly.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
Supervisor treats me with respect.
Average Score:
3
100%
97%
97%
97%
97%
97%
97%
97%
97%
97%
97%
94%
97%
FY12 FY11 FY10
Results
†
Results
†
Results
†
97% 92%
‡
97% 96% ‡
94% 92% ‡
94% 96% ‡
95% 94% −
100%
97%
97%
97%
91%
96%
95%
96%
96%
96%
100%
97%
‡
‡
‡
‡
‡
−
100%
97%
97%
98%
85%
96%
96%
92%
‡
‡
‡
−
100%
100%
92%
96%
100%
91%
85%
88%
100%
88%
63%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
88%
90%
86%
91%
89%
93%
92%
87%
85%
82%
88%
91%
93%
89%
91%
86%
87%
85%
86%
93%
87%
89%
88%
91%
90%
76%
90%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
130

PRK - Park Repair and Maintenance
N = 33
Supplemental Information
Fiscal Year 2012
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
IST staff solves problems quickly.
Technology is reliable.
Supervisor is trustworthy.
I have the necessary technology to do my job well.
Co-workers maintain a positive work environment.
Have a workplan.
1
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Feel safe in my office after hours.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
I am satisfied with security at County facilities.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
96%
91%
‡
‡
100%
97%
96%
96%
‡
‡
97%
97%
97%
96%
69%
88%
‡
‡
‡
97%
97%
91%
77%
‡
‡
94%
94%
94%
84%
85%
92%
‡
‡
‡
94%
94%
100%
80%
‡
‡
94%
90%
90%
96%
80%
73%
‡
‡
‡
21% 38% ‡
FY12 County
Overall †
95%
87%
86%
82%
88%
87%
79%
87%
88%
81%
82%
83%
76%
88%
82%
79%
76%
86%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
131

Enterprise Scorecard Measures
Fiscal Year 2012
Public Health (HLT)
N = 72
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Supervisor treats me fairly.
Recommend County as a good place to work.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Supervisor acknowledges my achievements.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
85%
83%
81%
75%
87%
93%
92%
91%
90%
90%
88%
86%
88%
80%
79%
87%
96%
94%
91%
94%
94%
FY12 FY11 FY10
Results
†
Results
†
Results
†
96%
88%
87%
98%
84%
89%
*
97%
94%
87%
90%
86%
89%
92%
−
96%
93%
96%
94%
92%
97%
85%
82%
60%
83%
95%
93%
74%
90%
98%
92%
92%
94%
91%
89%
85%
82%
63%
85%
92%
84%
82%
92%
87%
92%
85%
97%
*
92%
−
95%
95%
97%
98%
*
97%
77%
95%
*
97%
85%
63%
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
93%
92%
87%
85%
82%
88%
93%
91%
89%
91%
89%
88%
86%
85%
76%
87%
93%
87%
87%
91%
86%
90%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
132

Supplemental Information
Fiscal Year 2012
Public Health (HLT)
N = 72
Questions
Have a workplan.
1
I have the necessary technology to do my job well.
Feel safe going to my vehicle during the day.
Supervisor is trustworthy.
IST staff solves problems effectively.
IST staff solves problems quickly.
Co-workers are trustworthy.
Technology is reliable.
I am satisfied with security at County facilities.
Workplace safety is a priority in my department.
Feel safe in my office after hours.
Department leadership clearly communicates department performance goals.
There are no workplace safety issues in my department.
Co-workers maintain a positive work environment.
Co-workers acknowledge my achievements.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
99% 100% 79%
97%
96%
91%
97%
97%
96%
91%
89%
87%
86%
85%
92%
89%
89%
90%
92%
*
*
88%
84%
82%
79%
79%
77%
83%
83%
85%
82%
72%
85%
*
86%
84%
*
75%
75%
72%
70%
62%
70%
77%
85%
85%
69%
63%
*
*
*
89%
*
65%
28% 23% *
FY12 County
Overall †
87%
87%
95%
88%
88%
86%
83%
82%
86%
87%
88%
82%
76%
79%
81%
82%
76%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
133

HLT - Environmental Health
N = 42
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Recommend County as a good place to work.
I am able to openly communicate concerns to my supervisor.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor acknowledges my achievements.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
76%
76%
76%
66%
81%
88%
87%
87%
83%
83%
82%
80%
86%
83%
71%
84%
95%
92%
85%
91%
90%
FY12 FY11 FY10
Results
†
Results
†
Results
†
93%
83%
80%
98%
78%
86%
*
94%
91%
80%
84%
82%
86%
88%
−
93%
88%
95%
95%
95%
97%
71%
82%
76%
84%
85%
91%
88%
91%
98%
95%
87%
93%
90%
81%
93%
78%
55%
81%
87%
87%
76%
73%
83%
82%
89%
100%
*
94%
−
94%
97%
91%
94%
71%
*
97%
*
94%
94%
74%
53%
−
FY12 County
Overall
†
91%
86%
90%
88%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
88%
86%
89%
85%
76%
87%
93%
91%
87%
87%
90%
86%
90%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
134

Supplemental Information
Fiscal Year 2012
HLT - Environmental Health
N = 42
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
I have the necessary technology to do my job well.
I am satisfied with security at County facilities.
Supervisor is trustworthy.
Feel safe in my office after hours.
IST staff solves problems effectively.
IST staff solves problems quickly.
Workplace safety is a priority in my department.
There are no workplace safety issues in my department.
Co-workers are trustworthy.
Technology is reliable.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Division continuously looks for ways to do things better.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 94%
100%
95%
100%
93%
75%
94%
90%
88%
88%
85%
80%
90%
89%
85%
90%
*
88%
84%
*
80%
79%
79%
76%
74%
88%
87%
68%
87%
78%
*
78%
*
91%
77%
71%
69%
66%
60%
57%
67%
77%
82%
74%
59%
78%
*
59%
*
*
*
88%
21% 11% *
FY12 County
Overall †
95%
87%
87%
86%
88%
88%
88%
86%
87%
76%
83%
82%
82%
79%
81%
79%
76%
82%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
135

Enterprise Scorecard Measures
Fiscal Year 2012
HLT - Public Health
N = 30
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor provides flexibility to balance work and personal life.
Recommend County as a good place to work.
Supervisor acknowledges my achievements.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
93%
90%
87%
87%
95%
100%
100%
100%
100%
100%
97%
93%
96%
93%
70%
92%
100%
97%
96%
98%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
97%
96%
100%
92%
92%
*
97%
97%
96%
97%
92%
94%
100%
−
100%
100%
100%
92%
88%
97%
92%
92%
38%
83%
100%
100%
62%
89%
100%
100%
86%
95%
88%
92%
87%
88%
76%
92%
100%
96%
88%
96%
96%
96%
100%
90%
94%
*
−
97%
97%
97%
100%
100%
*
100%
84%
100%
*
97%
74%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
92%
87%
85%
82%
88%
89%
93%
91%
91%
90%
86%
88%
85%
76%
87%
93%
90%
89%
87%
87%
86%
91%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
136

Supplemental Information
Fiscal Year 2012
HLT - Public Health
N = 30
Questions
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Technology is reliable.
Have a workplan.
1
Co-workers are trustworthy.
Supervisor is trustworthy.
Division continuously looks for ways to do things better.
IST staff solves problems effectively.
Feel safe going to my vehicle during the day.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Workplace safety is a priority in my department.
Co-workers acknowledge my achievements.
I am satisfied with security at County facilities.
There are no workplace safety issues in my department.
Feel safe in my office after hours.
Feel safe going to my vehicle after hours.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 88% 100%
97%
97%
92%
92%
*
93%
96%
96%
96%
96%
93%
100%
96%
96%
96%
80%
84%
96%
90%
90%
89%
86%
86%
85%
88%
92%
83%
80%
84%
*
97%
*
*
*
83%
76%
74%
67%
50%
83%
91%
71%
72%
78%
42%
94%
*
*
*
84%
71%
37% 45% *
FY12 County
Overall †
87%
86%
82%
87%
83%
88%
82%
88%
95%
79%
82%
76%
87%
81%
86%
76%
88%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
137

Enterprise Scorecard Measures
Fiscal Year 2012
Public Library (LIB)
N = 286
Accessibility to Information
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Co-workers willing to assist each other.
Supervisor treats me with respect.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
97%
96%
96%
95%
95%
95%
93%
93%
91%
91%
90%
82%
93%
FY12 FY11 FY10
Results
†
Results
†
Results
†
97% 88%
‡
94% 89% ‡
94% 90% ‡
94% 94% ‡
95% 91% −
100%
98%
97%
95%
93%
97%
99%
96%
63%
88%
87%
86%
‡
‡
‡
‡
‡
−
95%
94%
94%
94%
91%
93%
89%
91%
‡
‡
‡
−
91%
89%
83%
67%
58%
86%
93%
93%
93%
91%
93%
92%
91%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
88%
90%
86%
91%
89%
93%
92%
82%
87%
85%
88%
91%
93%
89%
91%
86%
86%
85%
90%
76%
87%
91%
89%
93%
87%
87%
90%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
138

Supplemental Information
Fiscal Year 2012
Public Library (LIB)
N = 286
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
Supervisor is trustworthy.
Department leadership clearly communicates what is going on in my department.
Feel safe in my office after hours.
Department leadership clearly communicates department performance goals.
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Co-workers maintain a positive work environment.
IST staff solves problems quickly.
Feel safe going to my vehicle after hours.
Technology is reliable.
I have the necessary technology to do my job well.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
98% 93% ‡
98%
96%
87%
93%
‡
‡
96%
95%
91%
91%
‡
‡
94%
93%
93%
85%
85%
82%
‡
‡
‡
92%
91%
88%
85%
‡
‡
90%
90%
90%
85%
77%
85%
‡
‡
‡
89%
88%
88%
78%
‡
‡
87%
85%
85%
86%
89%
75%
‡
‡
‡
34% 36% ‡
FY12 County
Overall †
95%
87%
82%
83%
88%
76%
88%
82%
88%
81%
87%
86%
79%
86%
79%
82%
87%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
139

Enterprise Scorecard Measures
Fiscal Year 2012
Register of Deeds (REG)
N = 30
Accessibility to Information
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Co-workers willing to assist each other.
Mecklenburg County values employees.
Most days I feel good about coming to work.
Co-workers are respectful of each other.
Average Score:
3
93%
88%
82%
79%
93%
96%
96%
96%
96%
96%
96%
96%
92%
86%
68%
88%
96%
95%
92%
95%
97%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
96%
96%
75%
91%
77%
83%
*
83%
92%
96%
100%
86%
90%
−
96%
96%
100%
83%
83%
87%
77%
100%
25%
77%
90%
100%
23%
77%
62%
69%
77%
69%
85%
85%
92%
85%
77%
85%
92%
92%
92%
92%
83%
83%
77%
83%
90%
*
−
100%
91%
86%
96%
86%
90%
78%
*
85%
79%
92%
*
−
FY12 County
Overall
†
86%
91%
90%
88%
89%
92%
87%
85%
93%
82%
88%
93%
89%
91%
91%
86%
89%
76%
85%
88%
87%
90%
93%
90%
91%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
140

Supplemental Information
Fiscal Year 2012
Register of Deeds (REG)
N = 30
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
IST staff solves problems quickly.
I have the necessary technology to do my job well.
Division continuously looks for ways to do things better.
Supervisor is trustworthy.
Technology is reliable.
Co-workers are trustworthy.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
Co-workers acknowledge my achievements.
Have a workplan.
1
Department leadership clearly communicates what is going on in my department.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
I am satisfied with security at County facilities.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% 95%
100%
100%
100%
100%
*
*
96%
96%
96%
93%
88%
92%
67%
100%
92%
100%
78%
91%
92%
86%
85%
84%
84%
84%
77%
58%
58%
67%
54%
75%
86%
88%
*
33%
83%
79%
74%
72%
54%
33%
58%
45%
50%
85%
50%
*
*
*
89%
*
*
18% 33% *
FY12 County
Overall †
95%
88%
86%
87%
82%
88%
82%
83%
88%
87%
81%
87%
76%
79%
82%
79%
86%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
141

Enterprise Scorecard Measures
Fiscal Year 2012
Sheriff's Office (SHF)
N = 735
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Recommend County as a good place to work.
Supervisor treats me fairly.
Most days I feel good about coming to work.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Co-workers willing to assist each other.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Supervisor encourages creative thinking.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Average Score:
3
83%
82%
82%
71%
84%
90%
90%
86%
85%
85%
85%
83%
84%
81%
60%
80%
91%
86%
85%
87%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95%
90%
86%
93%
89%
84%
*
88%
84%
84%
89%
81%
87%
84%
−
87%
85%
86%
83%
89%
83%
82%
84%
27%
72%
83%
87%
28%
74%
93%
84%
79%
85%
81%
80%
81%
80%
66%
82%
92%
87%
90%
83%
84%
84%
84%
92%
*
84%
−
89%
83%
87%
83%
84%
*
83%
80%
82%
82%
*
65%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
87%
85%
93%
82%
88%
93%
91%
89%
91%
86%
87%
87%
88%
76%
87%
93%
90%
90%
85%
91%
86%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
142

Supplemental Information
Fiscal Year 2012
Sheriff's Office (SHF)
N = 735
Questions
I have the necessary technology to do my job well.
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
IST staff solves problems effectively.
IST staff solves problems quickly.
Technology is reliable.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates department performance goals.
Co-workers are trustworthy.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
Have a workplan.
1
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
92% 90% 92%
92%
92%
94%
96%
92%
92%
91%
88%
87%
86%
86%
89%
87%
83%
86%
*
*
87%
84%
85%
85%
79%
77%
77%
90%
90%
87%
75%
77%
84%
*
85%
*
74%
76%
74%
74%
71%
68%
73%
70%
67%
76%
69%
67%
*
*
35%
79%
*
*
56% 52% *
FY12 County
Overall †
87%
95%
88%
88%
86%
82%
88%
87%
86%
79%
82%
83%
76%
81%
87%
82%
79%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
143

SHF - Sheriff Administrative
N = 151
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor provides sufficient feedback regarding my performance.
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Most days I feel good about coming to work.
Supervisor treats me fairly.
Supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Mecklenburg County values employees.
Average Score:
3
84%
82%
82%
80%
86%
92%
91%
89%
87%
85%
84%
84%
86%
85%
52%
80%
92%
87%
83%
87%
93%
FY12 FY11 FY10
Results
†
Results
†
Results
†
94%
87%
84%
93%
83%
77%
*
82%
80%
80%
86%
76%
82%
83%
−
88%
88%
80%
83%
80%
89%
84%
78%
23%
70%
96%
83%
26%
75%
92%
82%
74%
83%
79%
76%
76%
80%
70%
80%
89%
90%
88%
85%
89%
78%
80%
92%
*
79%
−
86%
90%
89%
84%
89%
84%
*
82%
80%
*
80%
69%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
87%
92%
93%
85%
82%
88%
93%
91%
89%
91%
87%
87%
88%
89%
76%
87%
90%
93%
91%
85%
90%
86%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
144

Supplemental Information
Fiscal Year 2012
SHF - Sheriff Administrative
N = 151
Questions
Feel safe in my office after hours.
Feel safe going to my vehicle during the day.
I am satisfied with security at County facilities.
I have the necessary technology to do my job well.
Workplace safety is a priority in my department.
Feel safe going to my vehicle after hours.
IST staff solves problems effectively.
Technology is reliable.
IST staff solves problems quickly.
Supervisor is trustworthy.
Co-workers are trustworthy.
There are no workplace safety issues in my department.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Have a workplan.
1
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
98% 99% 99%
96%
95%
98%
97%
97%
*
92%
92%
90%
89%
87%
90%
95%
89%
94%
92%
96%
91%
*
86%
83%
82%
79%
78%
83%
87%
80%
76%
86%
87%
*
83%
76%
*
77%
75%
74%
73%
66%
80%
69%
68%
65%
68%
56%
83%
*
*
*
*
34%
41% 37% *
FY12 County
Overall †
88%
95%
86%
87%
87%
79%
88%
82%
86%
88%
83%
76%
82%
82%
76%
81%
79%
87%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
145

Enterprise Scorecard Measures
Fiscal Year 2012
SHF - Court Operations
N = 81
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Employees in my division respect the diversity that exist among each other.
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
Supervisor provides flexibility to balance work and personal life.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Mecklenburg County values employees.
Average Score:
3
78%
77%
75%
70%
84%
91%
91%
89%
88%
87%
85%
80%
87%
77%
62%
82%
86%
86%
76%
82%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
93%
89%
88%
94%
94%
83%
*
95%
91%
87%
89%
86%
89%
91%
−
93%
89%
83%
82%
96%
91%
81%
100%
20%
73%
90%
100%
33%
82%
80%
94%
85%
87%
81%
83%
82%
86%
71%
82%
88%
89%
83%
86%
83%
86%
81%
84%
84%
*
−
91%
76%
68%
95%
*
91%
95%
90%
75%
*
95%
60%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
87%
85%
93%
82%
88%
89%
93%
91%
91%
87%
89%
88%
87%
76%
87%
93%
85%
90%
90%
86%
91%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
146

Supplemental Information
Fiscal Year 2012
SHF - Court Operations
N = 81
Questions
Feel safe going to my vehicle during the day.
Feel safe going to my vehicle after hours.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
IST staff solves problems effectively.
Technology is reliable.
Workplace safety is a priority in my department.
Supervisor is trustworthy.
Department leadership clearly communicates what is going on in my department.
There are no workplace safety issues in my department.
Department leadership clearly communicates department performance goals.
Co-workers are trustworthy.
Division continuously looks for ways to do things better.
Co-workers acknowledge my achievements.
Have a workplan.
1
Co-workers maintain a positive work environment.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
99% 100% 96%
99%
97%
100%
97%
96%
*
97%
95%
95%
95%
94%
100%
91%
94%
90%
96%
95%
*
*
92%
92%
81%
80%
79%
91%
97%
86%
81%
72%
90%
92%
95%
*
*
78%
78%
74%
71%
64%
81%
76%
94%
68%
72%
69%
*
82%
94%
*
38%
*
65% 75% *
FY12 County
Overall †
95%
79%
86%
88%
87%
86%
88%
82%
87%
88%
76%
76%
82%
83%
82%
81%
87%
79%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
147

Enterprise Scorecard Measures
Fiscal Year 2012
SHF - Detention Staff
N = 393
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Recommend County as a good place to work.
Co-workers willing to assist each other.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Supervisor encourages an open exchange of ideas.
Supervisor provides flexibility to balance work and personal life.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Co-workers are respectful of each other.
Mecklenburg County values employees.
Average Score:
3
79%
79%
79%
65%
81%
89%
86%
84%
82%
81%
80%
80%
80%
76%
61%
76%
89%
85%
84%
86%
91%
FY12 FY11 FY10
Results
†
Results
†
Results
†
96%
90%
83%
94%
91%
85%
*
91%
84%
83%
88%
81%
88%
84%
−
84%
81%
88%
84%
88%
84%
82%
83%
29%
73%
81%
80%
31%
73%
93%
82%
81%
85%
78%
81%
83%
78%
61%
81%
93%
91%
85%
84%
85%
78%
81%
93%
*
86%
−
89%
86%
83%
84%
*
81%
81%
81%
81%
77%
*
63%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
92%
87%
85%
93%
82%
88%
93%
91%
89%
91%
91%
87%
86%
88%
76%
87%
93%
90%
90%
89%
86%
85%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
148

Supplemental Information
Fiscal Year 2012
SHF - Detention Staff
N = 393
Questions
I have the necessary technology to do my job well.
IST staff solves problems effectively.
Technology is reliable.
Feel safe going to my vehicle during the day.
IST staff solves problems quickly.
Feel safe in my office after hours.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
Have a workplan.
1
Department leadership clearly communicates department performance goals.
Feel safe going to my vehicle after hours.
I am satisfied with security at County facilities.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Division continuously looks for ways to do things better.
There are no workplace safety issues in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
94% 91% 91%
91%
87%
88%
83%
*
86%
87%
86%
86%
83%
80%
90%
87%
92%
86%
89%
*
88%
82%
77%
77%
77%
75%
74%
85%
69%
75%
81%
85%
77%
38%
*
80%
*
73%
70%
66%
66%
55%
73%
73%
76%
67%
68%
54%
*
*
70%
*
75%
*
60% 52% *
FY12 County
Overall †
87%
88%
82%
95%
86%
88%
88%
87%
87%
82%
79%
86%
76%
81%
83%
79%
82%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
149

Enterprise Scorecard Measures
Fiscal Year 2012
SHF - Field Operations
N = 85
Accessibility to Information
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Average Score:
3
Motivation & Satisfaction
Co-workers willing to assist each other.
Supervisor treats me fairly.
Supervisor treats me with respect.
Co-workers are respectful of each other.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
Supervisor provides flexibility to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages creative thinking.
Recommend County as a good place to work.
Mecklenburg County values employees.
Average Score:
3
96%
95%
94%
81%
96%
99%
99%
98%
98%
98%
96%
96%
96%
93%
69%
91%
99%
95%
95%
96%
99%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100%
99%
95%
93%
95%
90%
91%
89%
91%
89%
96%
89%
92%
*
−
99%
98%
91%
91%
89%
91%
91%
91%
32%
79%
97%
100%
35%
82%
93%
91%
93%
92%
98%
91%
88%
91%
78%
90%
96%
98%
96%
91%
88%
89%
96%
86%
88%
*
−
92%
94%
100%
*
89%
97%
90%
91%
*
91%
77%
61%
−
FY12 County
Overall
†
88%
90%
86%
91%
89%
87%
85%
92%
93%
82%
88%
93%
89%
91%
91%
91%
86%
87%
90%
76%
87%
89%
90%
93%
88%
86%
87%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
150

Supplemental Information
Fiscal Year 2012
SHF - Field Operations
N = 85
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Feel safe going to my vehicle after hours.
I am satisfied with security at County facilities.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Division continuously looks for ways to do things better.
Department leadership clearly communicates what is going on in my department.
There are no workplace safety issues in my department.
Co-workers acknowledge my achievements.
IST staff solves problems quickly.
IST staff solves problems effectively.
Have a workplan.
1
I have the necessary technology to do my job well.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 98% 100%
100%
99%
98%
95%
97%
97%
99%
98%
97%
96%
94%
90%
95%
88%
87%
*
97%
95%
92%
93%
93%
93%
91%
91%
85%
87%
89%
91%
68%
*
*
91%
*
*
88%
88%
83%
83%
78%
73%
82%
84%
84%
78%
73%
*
*
*
41%
92%
89%
61% 61% *
FY12 County
Overall †
95%
88%
79%
86%
88%
87%
83%
79%
82%
82%
76%
76%
81%
86%
88%
87%
87%
82%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
151

Enterprise Scorecard Measures
Fiscal Year 2012
SHF - Work Release
N = 21
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Supervisor provides sufficient feedback regarding my performance.
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
I am able to openly communicate concerns to my supervisor.
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor encourages creative thinking.
Supervisor provides flexibility to balance work and personal life.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Co-workers are respectful of each other.
Supervisor encourages an open exchange of ideas.
Mecklenburg County values employees.
Supervisor acknowledges my achievements.
Most days I feel good about coming to work.
Average Score:
3
90%
90%
86%
86%
93%
100%
95%
95%
95%
95%
95%
90%
90%
86%
47%
84%
95%
90%
86%
90%
100%
FY12 FY11 FY10
Results
†
Results
†
Results
†
95%
90%
90%
100%
71%
71%
*
83%
76%
86%
90%
71%
79%
71%
−
100%
95%
0%
71%
0%
72%
71%
40%
20%
41%
72%
84%
0%
46%
100%
100%
43%
81%
86%
33%
43%
57%
57%
64%
83%
86%
100%
33%
43%
71%
80%
83%
*
69%
−
*
89%
78%
76%
78%
76%
83%
*
76%
89%
72%
89%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
85%
87%
92%
82%
88%
93%
91%
89%
91%
88%
87%
76%
86%
85%
87%
86%
90%
93%
87%
91%
90%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
152

Supplemental Information
Fiscal Year 2012
SHF - Work Release
N = 21
Questions
IST staff solves problems effectively.
IST staff solves problems quickly.
Feel safe going to my vehicle during the day.
I have the necessary technology to do my job well.
Technology is reliable.
Supervisor is trustworthy.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Feel safe in my office after hours.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Co-workers acknowledge my achievements.
Workplace safety is a priority in my department.
Feel safe going to my vehicle after hours.
Have a workplan.
1
There are no workplace safety issues in my department.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% *
100%
95%
100%
100%
*
100%
95%
95%
90%
90%
89%
100%
100%
100%
86%
100%
94%
76%
*
86%
86%
86%
84%
83%
60%
100%
17%
40%
33%
79%
95%
81%
*
*
80%
75%
71%
70%
70%
60%
100%
83%
57%
67%
14%
*
95%
90%
8%
*
*
47% 100% *
FY12 County
Overall †
88%
86%
95%
87%
82%
88%
86%
83%
88%
82%
79%
82%
81%
87%
79%
87%
76%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
153

Enterprise Scorecard Measures
Fiscal Year 2012
Social Services (DSS)
N = 868
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Have an individual development plan (IDP).
1
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Co-workers willing to assist each other.
Recommend County as a good place to work.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
84%
81%
80%
70%
85%
90%
88%
88%
87%
87%
85%
85%
87%
83%
82%
88%
91%
89%
87%
89%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
89%
87%
86%
88%
86%
91%
85%
83%
*
85%
87%
86%
88%
82%
−
94%
91%
95%
91%
92%
89%
82%
77%
80%
85%
80%
68%
79%
82%
88%
87%
85%
87%
83%
83%
81%
73%
54%
81%
92%
90%
88%
74%
89%
87%
83%
*
91%
86%
−
91%
86%
88%
63%
89%
*
82%
81%
82%
*
67%
42%
−
FY12 County
Overall
†
90%
88%
91%
86%
89%
93%
92%
87%
82%
85%
88%
91%
93%
89%
91%
86%
87%
86%
85%
76%
87%
93%
91%
89%
90%
90%
88%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
154

Supplemental Information
Fiscal Year 2012
Social Services (DSS)
N = 868
Questions
Feel safe going to my vehicle during the day.
Feel safe in my office after hours.
Workplace safety is a priority in my department.
Have a workplan.
1
IST staff solves problems effectively.
IST staff solves problems quickly.
Supervisor is trustworthy.
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
I have the necessary technology to do my job well.
Co-workers acknowledge my achievements.
There are no workplace safety issues in my department.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Technology is reliable.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
96% 94% 93%
86%
86%
82%
76%
78%
78%
86%
85%
83%
83%
83%
82%
92%
91%
81%
49%
*
*
82%
81%
79%
78%
77%
76%
79%
72%
80%
85%
79%
*
67%
80%
80%
*
75%
74%
74%
73%
65%
68%
72%
67%
81%
66%
59%
*
*
*
74%
66%
*
13% 12% *
FY12 County
Overall †
95%
88%
87%
87%
88%
86%
88%
86%
82%
83%
87%
81%
76%
79%
82%
82%
79%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
155

Enterprise Scorecard Measures
Fiscal Year 2012
DSS - Business Affairs
N = 68
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates my performance goals.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor provides flexibility to balance work and personal life.
Co-workers are respectful of each other.
Supervisor treats me with respect.
Recommend County as a good place to work.
Supervisor acknowledges my achievements.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Most days I feel good about coming to work.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Mecklenburg County values employees.
Average Score:
3
80%
76%
74%
73%
83%
88%
88%
87%
86%
85%
84%
82%
92%
78%
78%
88%
90%
88%
83%
87%
97%
FY12 FY11 FY10
Results
†
Results
†
Results
†
85%
85%
82%
90%
80%
82%
*
78%
80%
77%
82%
84%
84%
81%
−
96%
93%
98%
93%
96%
91%
86%
77%
79%
86%
70%
78%
78%
83%
90%
81%
85%
86%
79%
84%
88%
76%
63%
83%
95%
82%
95%
79%
84%
92%
85%
94%
*
88%
−
87%
*
94%
49%
80%
90%
87%
55%
79%
79%
*
33%
−
FY12 County
Overall
†
91%
88%
90%
86%
89%
93%
92%
82%
87%
85%
88%
93%
91%
89%
91%
85%
87%
87%
86%
76%
87%
91%
88%
93%
90%
86%
90%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
156

Supplemental Information
Fiscal Year 2012
DSS - Business Affairs
N = 68
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
Have a workplan.
1
Feel safe in my office after hours.
Division continuously looks for ways to do things better.
I am satisfied with security at County facilities.
IST staff solves problems quickly.
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
There are no workplace safety issues in my department.
Technology is reliable.
Supervisor is trustworthy.
Feel safe going to my vehicle after hours.
I have the necessary technology to do my job well.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Co-workers are trustworthy.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% 100% 100%
97%
95%
87%
92%
82%
38%
94%
90%
89%
85%
85%
93%
83%
82%
85%
94%
65%
*
*
84%
83%
83%
82%
81%
85%
82%
74%
84%
81%
*
*
*
78%
86%
79%
79%
77%
74%
52%
82%
85%
69%
76%
73%
68%
76%
79%
*
*
77%
*
8% 5% *
FY12 County
Overall †
95%
87%
87%
88%
82%
86%
86%
88%
81%
76%
82%
88%
79%
87%
79%
82%
83%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
157

DSS - Community Resources
N = 51
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor informs me about management decisions that relate to my job.
Supervisor clearly communicates my performance goals.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor treats me with respect.
Supervisor provides flexibility to balance work and personal life.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Supervisor treats me fairly.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
87%
83%
80%
80%
89%
94%
94%
92%
92%
91%
90%
89%
85%
79%
75%
86%
100%
94%
89%
94%
96%
FY12 FY11 FY10
Results
†
Results
†
Results
†
87%
83%
80%
97%
71%
75%
*
79%
77%
79%
82%
73%
79%
80%
−
98%
94%
86%
93%
96%
97%
83%
70%
75%
81%
53%
78%
79%
81%
92%
86%
78%
85%
78%
71%
71%
71%
44%
74%
62%
82%
86%
89%
67%
82%
87%
*
96%
87%
−
58%
90%
96%
*
72%
90%
96%
84%
82%
*
83%
42%
−
FY12 County
Overall
†
91%
90%
86%
88%
89%
92%
93%
82%
87%
85%
88%
91%
93%
89%
91%
87%
87%
86%
86%
76%
87%
90%
93%
91%
88%
85%
90%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
158

Supplemental Information
Fiscal Year 2012
DSS - Community Resources
N = 51
Questions
Feel safe going to my vehicle during the day.
Workplace safety is a priority in my department.
IST staff solves problems quickly.
Technology is reliable.
Have a workplan.
1
IST staff solves problems effectively.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
Co-workers maintain a positive work environment.
There are no workplace safety issues in my department.
I have the necessary technology to do my job well.
Co-workers acknowledge my achievements.
Co-workers are trustworthy.
Supervisor is trustworthy.
Feel safe going to my vehicle after hours.
Division continuously looks for ways to do things better.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 97% 87%
98%
92%
83%
97%
71%
*
92%
91%
90%
89%
88%
95%
82%
95%
97%
86%
30%
*
*
88%
86%
85%
83%
81%
81%
79%
74%
87%
81%
77%
*
*
75%
*
78%
77%
69%
65%
58%
84%
76%
73%
57%
46%
35%
88%
88%
66%
61%
*
*
15% 22% *
FY12 County
Overall †
95%
87%
86%
82%
87%
88%
86%
88%
79%
76%
87%
81%
83%
88%
79%
82%
82%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
159

Enterprise Scorecard Measures
Fiscal Year 2012
DSS - Economic Services
N = 421
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
I have electronic access to the information I need to do my job well.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Co-workers are respectful of each other.
Supervisor provides flexibility to balance work and personal life.
Co-workers willing to assist each other.
Supervisor treats me fairly.
Supervisor encourages an open exchange of ideas.
Supervisor acknowledges my achievements.
Supervisor encourages creative thinking.
Recommend County as a good place to work.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
85%
81%
78%
70%
85%
90%
90%
90%
87%
87%
86%
86%
90%
89%
84%
90%
92%
90%
88%
90%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
90%
90%
89%
92%
91%
90%
90%
87%
85%
84%
88%
92%
91%
*
−
97%
92%
97%
91%
95%
90%
88%
86%
86%
90%
65%
83%
81%
83%
90%
89%
88%
89%
84%
76%
82%
69%
52%
82%
92%
89%
89%
89%
88%
83%
86%
*
85%
89%
−
94%
*
86%
86%
94%
86%
84%
82%
55%
*
54%
24%
−
FY12 County
Overall
†
90%
88%
86%
91%
89%
93%
92%
82%
87%
85%
88%
91%
93%
89%
91%
87%
90%
86%
85%
76%
87%
93%
88%
91%
89%
90%
87%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
160

Supplemental Information
Fiscal Year 2012
DSS - Economic Services
N = 421
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
Feel safe in my office after hours.
Workplace safety is a priority in my department.
Supervisor is trustworthy.
Co-workers are trustworthy.
I am satisfied with security at County facilities.
Division continuously looks for ways to do things better.
IST staff solves problems effectively.
Co-workers acknowledge my achievements.
Department leadership clearly communicates department performance goals.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
Feel safe going to my vehicle after hours.
There are no workplace safety issues in my department.
Co-workers maintain a positive work environment.
Department leadership clearly communicates what is going on in my department.
Technology is reliable.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
94% 92% 89%
91%
88%
90%
85%
65%
74%
87%
84%
83%
82%
81%
75%
83%
82%
74%
75%
83%
75%
*
81%
80%
79%
78%
78%
71%
90%
82%
67%
85%
55%
*
*
*
69%
77%
77%
76%
74%
65%
90%
71%
70%
75%
57%
76%
*
65%
*
*
*
47%
9% 8% *
FY12 County
Overall †
95%
87%
88%
87%
88%
83%
86%
82%
88%
81%
82%
87%
86%
79%
76%
79%
76%
82%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
161

Enterprise Scorecard Measures
Fiscal Year 2012
DSS - Senior Administration
N = 4
Note: The performance scale was revised because the number of respondents was fewer than 10.
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Supervisor supports my participation in professional development opportunities.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
Supervisor acknowledges my achievements.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
Recommend County as a good place to work.
Mecklenburg County values employees.
Supervisor provides flexibility to balance work and personal life.
Average Score:
3
100%
100%
100%
100%
100%
100%
100%
100%
75%
75%
75%
67%
91%
FY12 FY11 FY10
Results
†
Results
†
Results
†
100% 100%
‡
100% 100% ‡
100% 100% ‡
67%
92%
100%
100%
‡
−
100%
100%
100%
75%
33%
82%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
−
100%
100%
100%
100%
100%
100%
100%
100%
‡
−
‡
‡
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
87%
85%
92%
82%
88%
93%
91%
89%
91%
86%
85%
90%
76%
91%
87%
93%
90%
88%
89%
87%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
162

Supplemental Information
Fiscal Year 2012
DSS - Senior Administration
N = 4
Note: The performance scale was revised because the number of respondents was fewer than 10.
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
Feel safe in my office after hours.
Supervisor is trustworthy.
Workplace safety is a priority in my department.
I have the necessary technology to do my job well.
IST staff solves problems quickly.
I am satisfied with security at County facilities.
Co-workers are trustworthy.
Technology is reliable.
Division continuously looks for ways to do things better.
Co-workers maintain a positive work environment.
Feel safe going to my vehicle after hours.
Co-workers acknowledge my achievements.
There are no workplace safety issues in my department.
Have a workplan.
1
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
100% 100% ‡
100%
100%
100%
100%
‡
‡
100%
100%
100%
100%
‡
‡
100%
100%
100%
100%
100%
100%
‡
‡
‡
100%
100%
100%
100%
‡
‡
100%
100%
100%
100%
100%
100%
‡
‡
‡
100%
100%
100%
0%
‡
‡
75%
67%
33%
100%
100%
100%
‡
‡
‡
33% 0% ‡
FY12 County
Overall †
95%
88%
88%
88%
87%
87%
86%
86%
83%
82%
82%
79%
79%
81%
76%
87%
82%
76%
28%
Results
█
= Exemplary performance
█
= Successful performance
█
= Mixed results
█
= Needs Improvement
† = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
‡ = Division breakout not conducted or not comparable to previous years.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
163

Enterprise Scorecard Measures
Fiscal Year 2012
DSS - Services for Adults
N = 123
Accessibility to Information
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates his or her expectations of my job.
2
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor annually assesses progress on my individual development plan.
1
Have an individual development plan (IDP).
1
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor provides timely feedback about my performance.
Average Score:
Diversity Perception
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Recommend County as a good place to work.
Supervisor treats me with respect.
Most days I feel good about coming to work.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Co-workers are respectful of each other.
Co-workers willing to assist each other.
Supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
Supervisor encourages an open exchange of ideas.
Supervisor acknowledges my achievements.
Mecklenburg County values employees.
Average Score:
3
77%
75%
74%
73%
81%
90%
86%
83%
83%
79%
78%
77%
87%
82%
78%
86%
88%
85%
82%
85%
92%
FY12 FY11 FY10
Results
†
Results
†
Results
†
88%
86%
81%
91%
87%
84%
*
89%
88%
76%
83%
86%
87%
82%
−
92%
89%
94%
89%
90%
81%
85%
81%
76%
85%
85%
82%
81%
84%
81%
84%
81%
82%
81%
76%
79%
77%
60%
79%
75%
88%
80%
87%
85%
85%
81%
89%
*
85%
−
63%
89%
70%
86%
79%
*
85%
81%
*
79%
79%
44%
−
FY12 County
Overall
†
91%
90%
88%
86%
89%
93%
82%
92%
87%
85%
88%
93%
91%
89%
91%
87%
86%
87%
86%
76%
87%
90%
93%
85%
90%
91%
88%
89%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
164

Supplemental Information
Fiscal Year 2012
DSS - Services for Adults
N = 123
Questions
Feel safe going to my vehicle during the day.
Have a workplan.
1
IST staff solves problems quickly.
Feel safe in my office after hours.
IST staff solves problems effectively.
Workplace safety is a priority in my department.
I am satisfied with security at County facilities.
Supervisor is trustworthy.
Technology is reliable.
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
I have the necessary technology to do my job well.
Division continuously looks for ways to do things better.
Co-workers are trustworthy.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Department leadership clearly communicates what is going on in my department.
Co-workers acknowledge my achievements.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% 93% 93%
92%
91%
87%
92%
44%
*
90%
89%
87%
87%
82%
85%
91%
79%
80%
79%
*
78%
*
81%
80%
79%
79%
79%
80%
82%
68%
70%
85%
83%
78%
*
70%
83%
74%
71%
67%
66%
63%
77%
81%
69%
72%
71%
68%
73%
81%
*
*
*
*
24% 22% *
FY12 County
Overall †
95%
87%
86%
88%
88%
87%
86%
88%
82%
76%
79%
87%
82%
83%
79%
82%
76%
81%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
165

DSS - Youth and Family Services
N = 201
Enterprise Scorecard Measures
Fiscal Year 2012
Accessibility to Information
Supervisor clearly communicates his or her expectations of my job.
2
I have electronic access to the information I need to do my job well.
Supervisor clearly communicates my performance goals.
Supervisor informs me about management decisions that relate to my job.
Average Score:
3
Development
Supervisor supports my participation in professional development opportunities.
Supervisor provides sufficient feedback regarding my performance.
Supervisor annually assesses progress on my individual development plan.
1
Supervisor provides timely feedback about my performance.
Have an individual development plan (IDP).
1
Average Score:
Diversity Perception
Employees in my division respect the diversity that exists among each other.
Supervisor effectively manages diverse work teams (e.g. backgrounds, values and beliefs).
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Average Score:
3
Motivation & Satisfaction
Supervisor treats me with respect.
Supervisor treats me fairly.
Supervisor provides flexibility to balance work and personal life.
Co-workers willing to assist each other.
Recommend County as a good place to work.
Supervisor acknowledges my achievements.
Supervisor encourages creative thinking.
Supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
Co-workers are respectful of each other.
Most days I feel good about coming to work.
Mecklenburg County values employees.
Average Score:
3
86%
85%
77%
66%
86%
91%
91%
91%
89%
89%
88%
87%
86%
85%
59%
82%
89%
89%
87%
89%
95%
FY12 FY11 FY10
Results
†
Results
†
Results
†
91%
89%
87%
91%
89%
84%
81%
*
78%
85%
88%
85%
87%
81%
−
92%
88%
95%
82%
89%
77%
92%
77%
44%
78%
94%
77%
55%
78%
90%
86%
86%
87%
87%
85%
89%
74%
53%
83%
95%
92%
91%
90%
74%
86%
85%
*
86%
92%
−
90%
88%
89%
91%
76%
81%
86%
86%
*
*
74%
56%
−
FY12 County
Overall
†
90%
91%
88%
86%
89%
92%
87%
93%
85%
82%
88%
91%
89%
93%
91%
87%
86%
88%
85%
76%
87%
93%
90%
91%
89%
90%
86%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2
= Question worded differently on 2011 survey.
3
= The FY12 average cannot be compared directly to previous years due to a new question added to this index.
2012 Employee Climate Survey
166

Supplemental Information
Fiscal Year 2012
DSS - Youth and Family Services
N = 201
Questions
Feel safe going to my vehicle during the day.
IST staff solves problems effectively.
IST staff solves problems quickly.
Supervisor is trustworthy.
Technology is reliable.
Division continuously looks for ways to do things better.
I am satisfied with security at County facilities.
Feel safe in my office after hours.
I have the necessary technology to do my job well.
Workplace safety is a priority in my department.
Co-workers are trustworthy.
Co-workers acknowledge my achievements.
Co-workers maintain a positive work environment.
Department leadership clearly communicates department performance goals.
Have a workplan.
1
There are no workplace safety issues in my department.
Feel safe going to my vehicle after hours.
Department leadership clearly communicates what is going on in my department.
I have more than one supervisor/manager.
1
FY12 FY11 FY10
Results † Results † Results †
97% 94% 96%
90%
88%
94%
93%
*
*
83%
80%
80%
79%
78%
80%
85%
72%
80%
78%
85%
72%
*
77%
77%
75%
73%
72%
76%
83%
73%
79%
80%
74%
86%
81%
80%
*
69%
65%
65%
56%
55%
71%
67%
65%
62%
55%
57%
*
*
51%
*
61%
*
13% 13% *
FY12 County
Overall †
95%
88%
86%
88%
82%
82%
86%
88%
87%
87%
83%
81%
79%
82%
87%
76%
79%
76%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure † = Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
= Results reflect % Yes response.
2012 Employee Climate Survey
167