FY13 Employee Climate Survey
Monica R. Allen, Performance & Evaluation Manager
Amira Barnett, Enterprise Management Analyst
Michael Boger, Enterprise Management Analyst
Adrian Cox, Enterprise Management Analyst
Holly Whisman, Enterprise Management Analyst
Mecklenburg County Government
County Manager’s Office
Office of Management and Budget
Managing for Results
Go to County Manager’s Office Webpage for an electronic copy of results
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Acknowledgements
Special thanks to the following individuals:
Mecklenburg County Leadership
Harry L. Jones, Sr., Former County Manager
Bobbie Shields, Interim County Manager
Dena Diorio, Assistant County Manager
Leslie Johnson, Interim Assistant County Manager
Michelle Lancaster, Assistant County Manager
John McGillicuddy, Assistant County Manager
Office of Management and Budget Staff
Business Support Services Agency – Public Information Division
Rick Christenbury, Public Services and Information Specialist
Charlie Cowins, Media Specialist
Andy Fair, Manager, Mass & Targeted Communications
Emerson Morrison, Webmaster
Rossana Seitter, Public Information Specialist
Mike Taylor, Webmaster
Internal Consultants and other department staff
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Table of Contents
2013 Employee Survey Results ..................................................................................................... i
Overview .................................................................................................................................................... i
Qualitative Summary ................................................................................................................................ iv
Corporate Analysis
How to use this Document........................................................................................................................ 1
Response Rates ......................................................................................................................................... 2
Demographics ........................................................................................................................................... 3
Corporate Responses ................................................................................................................................. 4
Job Level Responses................................................................................................................................. 8
Corporate Enterprise Scorecard Measures .............................................................................................. 12
Corporate Trend Analysis ....................................................................................................................... 13
Corporate Red and Yellow Light “Drivers” ........................................................................................... 15
Department Analysis
Attorney’s Office………………………………………………………………………………………..16
Business Support Services Agency ......................................................................................................... 18
AFM – Asset and Facility Management ........................................................................................... 20
BFM – Business and Financial Management.................................................................................... 22
HR – Human Resources .................................................................................................................... 24
IT – Applications and Databases ...................................................................................................... 26
IT – Business Analysis...................................................................................................................... 28
IT – Customer Support Center .......................................................................................................... 30
IT – Networks, Servers, Telecommunications and Security ............................................................. 32
IT – Project Management .................................................................................................................. 34
OI – Organizational Improvement (includes BPM, ELS, and OD) .................................................. 36
PI – Public Information (includes Video and Web Services) ........................................................... 38
Child Support Enforcement ..................................................................................................................... 40
Community Support Services .................................................................................................................. 42
Criminal Justice Services......................................................................................................................... 44
Drug Treatment Court ....................................................................................................................... 46
Pretrial Services ................................................................................................................................ 48
CJS - Other (Criminal Justice Planning, Fine Collection, DA support staff)………………………50
Elections .................................................................................................................................................. 52
Financial Services .................................................................................................................................... 54
Finance Division ............................................................................................................................... 56
Human Services Finance ................................................................................................................... 58
Office of the Tax Collector ............................................................................................................... 60
Geospatial Information Systems .............................................................................................................. 62
Internal Audit........................................................................................................................................... 64
Land Use and Environmental Services Agency ...................................................................................... 66
Air Quality ........................................................................................................................................ 68
Code Enforcement............................................................................................................................. 70
Solid Waste ....................................................................................................................................... 72
Support Services ............................................................................................................................... 74
Water and Land Resources ............................................................................................................... 76
Manager’s Office ..................................................................................................................................... 78
County Assessor’s Office.................................................................................................................. 80
Manager’s Office/Clerk/Economic Development ............................................................................. 82
Office of Management and Budget ................................................................................................... 84
MeckLINK Behavioral Health ................................................................................................................ 86
Administration and Advocacy .......................................................................................................... 88
Care Coordination ............................................................................................................................. 90
Finance .............................................................................................................................................. 92
Health Call Center............................................................................................................................. 94
Executive Administration (including Training) ................................................................................ 96
Provider Operations .......................................................................................................................... 98
Quality Improvement ...................................................................................................................... 100
Utilization Management .................................................................................................................. 102
Medical Examiner ................................................................................................................................. 104
Park and Recreation ............................................................................................................................... 106
Admin and Financial Services (including Capital Planning) .......................................................... 108
Community and Recreation Center Services .................................................................................. 110
Enterprise Services.......................................................................................................................... 112
Nature Preserves and Natural Resources ........................................................................................ 114
Park Operations ............................................................................................................................... 116
Park Repair and Maintenance ......................................................................................................... 118
Provider Services Organization ............................................................................................................. 120
Administration / Quality Improvement ........................................................................................... 122
Children's Developmental Services Agency ................................................................................... 124
Health Information Services ........................................................................................................... 126
Jail Substance Abuse Treatment Program....................................................................................... 128
SACOT - Shelters ........................................................................................................................... 130
Substance Abuse Services Center ................................................................................................... 132
Trauma and Justice Partnerships (CD-CP) ..................................................................................... 134
Trauma and Justice Partnerships (JDTR) ........................................................................................ 136
Public Health ......................................................................................................................................... 138
Environmental Health ..................................................................................................................... 140
Public Health ................................................................................................................................... 142
Public Library ........................................................................................................................................ 144
Register of Deeds .................................................................................................................................. 146
Sheriff’s Office ...................................................................................................................................... 148
Administrative................................................................................................................................. 150
Arrest Processing ............................................................................................................................ 152
Court Operations ............................................................................................................................. 154
Detention Staff ................................................................................................................................ 156
Field Operations .............................................................................................................................. 158
Inmate Programs ............................................................................................................................. 160
Work Release .................................................................................................................................. 162
Social Services....................................................................................................................................... 164
Business Affairs .............................................................................................................................. 166
Community Resources .................................................................................................................... 168
Economic Services .......................................................................................................................... 170
Services for Adults .......................................................................................................................... 172
Youth and Family Services ............................................................................................................. 174
Overview
Background
• 11th Year
• Survey Purpose:
– Assess employee motivation and
satisfaction
– Assess progress in achieving scorecard goals
– Identify employee perceptions of business
support services
– Results used to evaluate and amend
management policies and practices affecting
employee productivity
2013 Employee Climate Survey
2
Methodology
MecklenburgCountyNC.Gov
Responses
• 69 Corporate Survey Questions
Who responded
• 3,539 out of 4,396 (representative sample)
• Several Department-Specific Questions
• 81% response rate
–Increase of 1% over FY12
• Administered on-line (full and part-time
employees)
• Three-Weeks: April 15 – May 6
3
4
MecklenburgCountyNC.Gov
MecklenburgCountyNC.Gov
Overall Results
69 Survey Questions
Performance Legend
Exemplary
90%
Overall Performance is Exemplary
Successful
Mixed Results
Needs Improvement
10%
%0
6
i
MecklenburgCountyNC.Gov
Major Indicators of
“Organizational Health”
County
Average
Accessibility to Information Index
89%
Employee Development Index
88%
Diversity Perceptions Index
91%
Motivation & Satisfaction Index
100%
Average Percent Score for the Index
Indices
Employee Motivation & Satisfaction
88%
95%
90%
80%
88%
Target
85%
79%
85%
81%
82%
84%
82%
85%
87%
88%
FY12
FY13
Recession
75%
70%
65%
60%
55%
50%
FY04
7
FY07
FY08
FY09
FY10
FY11
8
MecklenburgCountyNC.Gov
10
MecklenburgCountyNC.Gov
County
Average
Importance of work
98%
Resources to complete workload within
performance expectations
81%
Time to complete workload within
performance expectations
80%
Awareness of Report Line
66%
9
In FY12….
FY06
In FY11….
New Questions in 2013
Items
FY05
MecklenburgCountyNC.Gov
MecklenburgCountyNC.Gov
In FY13….
FY13….
In
Common Themes
11
MecklenburgCountyNC.Gov
MecklenburgCountyNC.Gov
ii
Still Opportunities to Improve
Question
FY13
FY12
FY11
I have an individual development plan (IDP). 2
79%
82%
69%
My division continuously looks for ways to do things better.
79%
82%
80%
My department leadership clearly communicates department
performance goals.
79%
82%
76%
The executive leadership of Mecklenburg County values County
employees. *
77%
*
*
77%
79%
74%
My department leadership clearly communicates what is going on in my
74%
department.
76%
73%
*
*
Overall, I feel safe going to my vehicle after regular business hours.
The Board of County Commissioners values County employees. *
* New measure
1 Question worded differently on 2012 survey.
2 Results reflect % Yes response.
13
1
70%
Department Performance
MecklenburgCountyNC.Gov
Department Results
Summary Conclusions
• Successful to Exemplary Performance
• Overall Performance Exemplary
• Employee Access to Information for Job Success – 19 of
20 departments at successful or exemplary levels
• Employee Training and Development – 17 of 20
departments at successful or exemplary levels
• Managing a Diverse Workforce – All departments at
successful or exemplary levels
• Employee Motivation & Satisfaction – 19 of 20
departments at successful or exemplary levels
• Eight departments were successful or exemplary on all
four major indices above
15
• Department Performance Mostly Successful
to Exemplary
• Many results returned to pre-recession level
• New questions reveal opportunities (i.e.,
workload, report-line awareness)
16
MecklenburgCountyNC.Gov
MecklenburgCountyNC.Gov
Next Steps
• Overall Performance
• Maintain strategies to retain and enhance
performance levels
• Continue to invest in employees
2013 Employee Climate Survey
• Department Level
• Address opportunities for improvement
• Utilize internal (e.g., BSSA-Organizational
Improvement) and/or external resources, as
needed
17
MecklenburgCountyNC.Gov
iii
Qualitative Summary
Each section of the survey included a comment box for employees to give further details
about their selected responses. These comments are analyzed alongside the quantitative data to
better understand employee perceptions of the workplace. The tones of the responses were
mixed, including positive, neutral, and negative themes. Overall, there were over 4,800
individual employee comments.
Positive themes included:
 Strong working relationships with co-workers
 Respect for diversity
 Sufficient training opportunities
The themes listed above reveal encouraging signs of employee satisfaction in the
workplace. Positive responses were consistent with qualitative data from prior Employee Climate
Surveys.
Neutral themes included:
 Frontline employees would like more input regarding changes that affect them
 Suggestions for technology that would improve efficiency
Neutral themes often took the form of suggestions for improving various aspects of the
workplace. As in prior years, a common neutral theme was the desire of frontline employees to
have more input in their departments’ decision-making processes. Comments related to
technology were frequently made by employees requesting mobile devices as effective tools for
conducting business outside of traditional workplaces.
Negative themes included:
 Feeling short-staffed
 Heavy workloads
 Low morale
Negative-themed comments were often interconnected, with employees stating high
workloads were a result of their departments being short-staffed. Likewise, responses related to
high workloads were often accompanied by comments citing low workplace morale. Some
employees commenting on their workload also mentioned this negatively affected their ability to
attend training opportunities. Negative comments are typically clustered in specific departments.
iv
How to use this document
Each survey question is ranked in descending order based on the aggregate percentage of
favorable responses (strongly agree/agree responses) and color-coded by the organization’s
performance standards (see tables below). Missing values, not applicable and do not know
responses were not included in the calculations.
FY13
Results
FY12
Results
FY11
Results
The work I do is important.
97%
*
*
98%
I have been trained to effectively identify safety hazards.
I have received adequate training to perform my job
safely.
Workplace safety is a priority in my department.
93%
93%
91%
89%
93%
94%
94%
93%
85%
86%
90%
89%
My supervisor values employees.
84%
*
*
88%
The technology I use on the job is reliable.
78%
87%
83%
My co-workers are trustworthy.
74%
77%
77%
81%
84%
I have a workplan.
63%
74%
67%
83%
Questions
FY13 County
Overall
Legend
Dark Green
88 - 100%
Exemplary
Light Green
80 - 87%
Successful
Yellow
70 - 79%
Mixed Results
Red
69% and below
Needs Improvement
Grey
No Target
*
New Measure
1
Response Rates
3,539 employees (81% of the organization) completed the survey online. The following results are representative only of those
responses with departmental demographic information and, when applicable, exclude department directors.
Department
N
Responses
FY13
FY12
Difference
(% Points)
Area Mental Health1
▬
▬
▬
85%
▬
Attorney's Office2
20
20
100%
▬
▬
Business Support Services Agency
246
210
85%
78%
7
Child Support Enforcement
90
68
76%
81%
6
Community Support Services
60
55
92%
91%
1
County Assessor's Office3
70
42
60%
▬
▬
Criminal Justice Services
48
39
81%
96%
15
Elections
21
18
86%
100%
14
Financial Services4
152
140
92%
97%
5
Geospatial Information Services
33
31
94%
94%
0
Internal Audit
10
9
90%
80%
10
Land Use & Environmental Services Agency
319
293
92%
69%
23
Manager's Office5
28
19
68%
▬
▬
MeckLINK
202
146
72%
▬
▬
Medical Examiner
13
12
92%
85%
8
Park & Recreation
247
236
96%
97%
2
Provided Services Organization
193
156
81%
▬
▬
Public Health6
97
83
86%
89%
3
Public Library
328
309
94%
101%
7
Register of Deeds
37
35
95%
86%
9
Sheriff's Office
1140
700
61%
65%
4
Social Services
1043
891
85%
84%
1
1
MeckLINK and Provider Services Organization were formerly a single department−Area Mental Health.
2
Attorney's Office was previously included in Manager's Office.
3
County Assessor's Office was previously a division of Land Use & Environmental Services Agency.
4
Financial Services includes Finance, Human Services Finance, and Office of the Tax Collector but not departmental finance staff.
5
Manager's Office includes Economic Development and Office of Management and Budget.
6
Public Health includes Environmental and Public Health.
2013 Employee Climate Survey
2
Demographics
3,539 employees (81% of the organization) completed the survey online. The following results are representative only of those
responses with departmental demographic information. Note: Due to rounding, percents may not equal 100.
Age
Population
Respondents
under 25
2%
1%
25-34
21%
20%
35-44
31%
31%
45-54
28%
28%
55 or older
18%
19%
Male
40%
37%
Female
60%
63%
Front-line
86%
81%
Supervisor/Manager
14%
19%
Senior/Executive
1%
1%
Less than 1 year
11%
11%
1-2 years
11%
11%
3-5 years
16%
15%
6-10 years
22%
23%
11-15 years
19%
19%
16-25 years
17%
18%
26 years or more
5%
5%
Black/African-American
50%
46%
White
44%
46%
Hispanic/Latino
4%
4%
Asian/Pacific Islander
1%
1%
Other6
1%
3%
Gender
Job Level
Length of Service
Race/Ethnicity
6
2013 Employee Climate Survey
Other includes American Indian, Alaskan Native, multiracial, and other.
3
Employee Climate Survey
Fiscal Year 2013
Corporate Responses
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
1 I would recommend Mecklenburg County to others as a good place to work.
91% ▲
31%
61%
7%
1%
2 Most days I feel good about coming to work.
87% ▲
29%
57%
10%
2%
3 Mecklenburg County values its employees.
80% ▲
19%
61%
16%
4%
4 The Board of County Commissioners values County employees. *
70% *
11%
59%
24%
6%
5 The executive leadership of Mecklenburg County values County employees. *
77% *
16%
61%
18%
5%
6 My department director values our department's employees. *
81% *
32%
49%
14%
4%
7 My supervisor values employees. *
88% *
46%
41%
9%
4%
8 My work gives me a feeling of personal accomplishment. *
89% *
39%
50%
9%
2%
9 The work I do is important. *
98% *
59%
39%
2%
0%
10 Overall, I feel safe at my workplace after regular business hours. 1
84% ▼
26%
58%
13%
3%
11 Overall, I feel safe going to my vehicle after regular business hours. 1
77% ▼
22%
55%
18%
5%
12 Overall, I feel safe going to my vehicle during regular business hours. 1
93% ▼
29%
64%
5%
1%
13 Overall, I am satisfied with security at the County facility where I work. 1
83% ▼
23%
60%
13%
5%
14 I am comfortable talking about safety and health hazards with my supervisor. *
96% *
45%
51%
3%
1%
15 Workplace safety is a priority in my department.
89% ▲
31%
58%
9%
2%
16 I have received adequate training needed to perform my job safely.
93% ▬
30%
63%
6%
1%
17 I have been trained to effectively identify safety hazards in the workplace.
89% ▬
28%
61%
10%
1%
Yes
No
85% *
15%
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
19 My supervisor supports my participation in professional development opportunities.
92% ▬
49%
43%
6%
3%
20 I am given opportunities to increase my job skills through training (workshops, etc.). *
88%
*
41%
47%
9%
3%
21 I am able to apply skills I learn in trainings to better perform my job. *
89%
*
39%
50%
9%
2%
Question
Mecklenburg County
Workplace Security & Safety
18
I have received information about what to do in the event of an emergency (tornado, bomb
threat, etc.).2 *
Employee Learning & Development
Yes
No
22 I have an individual development plan (IDP).2
79% ▼
21%
23 My supervisor annually assesses progress on my individual development plan. 2
94% ▲
6%
24 I have a workplan. 2
83% ▼
17%
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12 * = New Measure
1
Question worded differently on 2012 survey. 2 Result reflects % Yes response.
2013 Employee Climate Survey
4
Employee Climate Survey
Fiscal Year 2013
Corporate Responses
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
25 My co-workers are respectful of each other.
87% ▼
29%
58%
10%
3%
26 My co-workers are willing to assist each other.
91% ▲
36%
55%
7%
2%
27 My co-workers are trustworthy.
84% ▲
29%
55%
12%
4%
28 My co-workers acknowledge my achievements.
82% ▲
25%
57%
15%
3%
29 Employees in my division share job knowledge with each other. *
88%
*
32%
56%
9%
2%
30 My co-workers maintain a positive work environment.
80% ▲
26%
54%
16%
4%
31 My division continuously looks for ways to do things better.
79% ▼
25%
54%
17%
4%
32 Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
92% ▼
32%
60%
6%
2%
33 My immediate supervisor effectively manages diverse work teams.
89% ▬
37%
52%
8%
3%
34 Employees in my division respect the diversity that exists among each other.
92% ▲
32%
60%
6%
2%
35 My department leadership clearly communicates what is going on in my department.
74% ▼
24%
50%
19%
8%
36 My department leadership clearly communicates department performance goals.
79% ▼
24%
55%
16%
6%
37 My supervisor provides the flexibility I need to balance work and personal life.
92% ▲
52%
40%
5%
3%
38 My supervisor treats me with respect.
94% ▲
55%
39%
4%
2%
39 My supervisor treats me fairly.
92% ▲
53%
39%
6%
2%
40 My supervisor clearly communicates my performance goals.
88% ▬
44%
44%
9%
3%
41 My supervisor clearly communicates his or her expectations of my job.
90% ▬
45%
45%
8%
3%
42 My supervisor informs me about management decisions that relate to my job.
87% ▲
42%
45%
10%
3%
43 My supervisor is trustworthy.
90% ▲
49%
41%
7%
3%
44 My supervisor acknowledges my achievements.
88% ▲
45%
43%
9%
3%
45 My supervisor provides sufficient feedback regarding my performance.
87% ▬
42%
45%
10%
3%
46 My supervisor provides timely feedback about my performance.
86% ▲
41%
45%
11%
3%
47 My supervisor provides me with helpful suggestions to improve my job performance. *
84% *
40%
44%
13%
4%
48 I am able to openly communicate concerns to my supervisor.
87% ▲
46%
41%
8%
4%
49 My supervisor encourages an open exchange of ideas.
87% ▬
46%
41%
10%
4%
50 My supervisor encourages creative thinking.
87% ▬
45%
42%
10%
4%
51 My supervisor encourages me to come up with better ways of doing things. *
86% *
45%
41%
11%
4%
Question
Co-workers
Organizational Development & Diversity
Leadership Practices
Please respond to the items below with reference to your immediate supervisor:
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12
1
Question worded differently on 2012 survey.
2013 Employee Climate Survey
5
* = New Measure
Employee Climate Survey
Fiscal Year 2013
Corporate Responses
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
52 I have the time to complete my workload within performance expectations. *
80% *
23%
58%
15%
6%
53 I have the resources to complete my workload within performance expectations. *
81% *
23%
58%
14%
5%
Increased
Decreased
No Impact
N/A
54 Changes to staffing levels *
46% *
7%
28%
19%
55 Changed job duties *
45% *
3%
25%
27%
56 Training other employees *
32% *
4%
33%
31%
57 Changes to funding *
27% *
3%
34%
36%
58 New or different regulations, statutes, or mandates *
41% *
2%
30%
27%
59 New technology (i.e. computers, mobile phones, etc.) *
25% *
11%
37%
27%
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
60 I find the County's human resource information on MeckWeb easily accessible. 1
91% ▲
22%
69%
8%
2%
61 The MyHR online self-service portal meets my needs. 1
95% ▲
25%
70%
5%
1%
62 The services provided by 2-myHR (Employee Services Center) meet my needs. 1
95% ▲
25%
70%
4%
2%
63 BSSA effectively communicates benefits information during open enrollment. 1
96% ▲
27%
69%
3%
1%
Familiar
Heard of it,
but do not
know much
Never Heard
of It
35%
34%
31%
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
65 County-wide news and information provided on MeckWeb is useful.1
94% ▬
18%
76%
5%
1%
66 I am satisfied with the frequency of County-wide news and information. *
93% *
16%
77%
7%
1%
67 I am satisfied with the content of County-wide news and information. *
92% *
15%
77%
7%
1%
68 The MeckWeb pages are easy to navigate.1
86% ▼
16%
70%
12%
2%
69 The content on MeckWeb is well organized.
87% ▲
16%
71%
12%
2%
Question
Workload
With regard to the past year, please indicate if any of the following have increased,
decreased or made no impact to your workload. (N/A = no change)
Human Resources
Awareness of County Initiatives
I am aware of the Report Line. The Report Line is a confidential reporting tool that allows
64 employees to report concerns about unethical activities such as fraud, abuse, or misuse of
County resources.
Communications
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12
1
Question worded differently on 2012 survey.
2013 Employee Climate Survey
6
* = New Measure
Employee Climate Survey
Fiscal Year 2013
Corporate Responses
Agree/
Strongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
70 I have electronic access to the information I need to do my job well.
91% ▬
26%
65%
7%
2%
71 I have the necessary technology (hardware and software) to do my job well. 1
85% ▼
24%
61%
11%
4%
72 The technology (hardware and software) I use on the job is reliable. 1
81% ▼
22%
59%
13%
6%
73 The IT staff solves my technology problems quickly. 1
85% ▼
26%
59%
13%
3%
74 The IT staff solves my technology problems effectively. 1
87% ▼
26%
61%
10%
3%
75 Restrooms are typically well stocked with paper products and soap.
89% ▼
28%
61%
8%
3%
76 The facility where I work is generally clean in appearance.
84% ▼
26%
58%
11%
5%
Question
Technology & Resources
Facility Maintenance
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12
1
Question worded differently on 2012 survey.
2013 Employee Climate Survey
7
* = New Measure
Employee Climate Survey
Job Level Responses
Fiscal Year 2013
Agree/
Strongly Agree
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
1 I would recommend Mecklenburg County to others as a good place to work.
91% ▲
90%
97%
100%
2 Most days I feel good about coming to work.
87% ▲
86%
93%
96%
3 Mecklenburg County values its employees.
80% ▲
78%
89%
100%
4 The Board of County Commissioners values County employees. *
70% *
70%
71%
58%
5 The executive leadership of Mecklenburg County values County employees. *
77% *
75%
85%
96%
6 My department director values our department's employees. *
81% *
79%
89%
96%
7 My supervisor values employees. *
88% *
86%
93%
100%
8 My work gives me a feeling of personal accomplishment. *
89% *
87%
95%
96%
9 The work I do is important. *
98% *
98%
99%
100%
10 Overall, I feel safe at my workplace after regular business hours. 1
84% ▼
83%
87%
96%
11 Overall, I feel safe going to my vehicle after regular business hours. 1
77% ▼
76%
79%
96%
12 Overall, I feel safe going to my vehicle during regular business hours. 1
93% ▼
93%
95%
100%
13 Overall, I am satisfied with security at the County facility where I work. 1
83% ▼
82%
86%
96%
14 I am comfortable talking about safety and health hazards with my supervisor. *
96% *
95%
99%
100%
15 Workplace safety is a priority in my department.
89% ▲
88%
94%
100%
16 I have received adequate training needed to perform my job safely.
93% ▬
92%
96%
100%
17 I have been trained to effectively identify safety hazards in the workplace.
89% ▬
89%
92%
96%
Yes
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
85% *
47%
87%
100%
Agree/
Strongly Agree
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
19 My supervisor supports my participation in professional development opportunities.
92% ▬
90%
98%
100%
20 I am given opportunities to increase my job skills through training (workshops, etc.). *
88% *
86%
96%
96%
21 I am able to apply skills I learn in trainings to better perform my job. *
89% *
87%
96%
96%
Yes
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
22 I have an individual development plan (IDP).2
79% ▼
79%
79%
64%
23 My supervisor annually assesses progress on my individual development plan.2
94% ▲
94%
95%
93%
24 I have a workplan. 2
83% ▼
83%
85%
88%
Question
Mecklenburg County
Workplace Security & Safety
18
I have received information about what to do in the event of an emergency (tornado, bomb
threat, etc.).2 *
Employee Learning & Development
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12 * = New Measure
1
Question worded differently on 2012 survey. 2 Result reflects % Yes response.
2013 Employee Climate Survey
8
Employee Climate Survey
Job Level Responses
Fiscal Year 2013
Agree/
Strongly Agree
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
25 My co-workers are respectful of each other.
87% ▼
86%
91%
93%
26 My co-workers are willing to assist each other.
91% ▲
90%
95%
96%
27 My co-workers are trustworthy.
84% ▲
83%
89%
93%
28 My co-workers acknowledge my achievements.
82% ▲
81%
87%
100%
29 Employees in my division share job knowledge with each other. *
88% *
87%
93%
100%
30 My co-workers maintain a positive work environment.
80% ▲
78%
88%
96%
31 My division continuously looks for ways to do things better.
79% ▼
77%
88%
100%
32 Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
92% ▼
91%
94%
100%
33 My immediate supervisor effectively manages diverse work teams.
89% ▬
88%
94%
100%
34 Employees in my division respect the diversity that exists among each other.
92% ▲
91%
96%
100%
35 My department leadership clearly communicates what is going on in my department.
74% ▼
71%
83%
96%
36 My department leadership clearly communicates department performance goals.
79% ▼
77%
85%
89%
37 My supervisor provides the flexibility I need to balance work and personal life.
92% ▲
91%
96%
100%
38 My supervisor treats me with respect.
94% ▲
94%
96%
100%
39 My supervisor treats me fairly.
92% ▲
91%
94%
100%
40 My supervisor clearly communicates my performance goals.
88% ▬
88%
91%
93%
41 My supervisor clearly communicates his or her expectations of my job.
90% ▬
89%
91%
96%
42 My supervisor informs me about management decisions that relate to my job.
87% ▲
86%
92%
96%
43 My supervisor is trustworthy.
90% ▲
89%
93%
100%
44 My supervisor acknowledges my achievements.
88% ▲
87%
91%
96%
45 My supervisor provides sufficient feedback regarding my performance.
87% ▬
86%
91%
93%
46 My supervisor provides timely feedback about my performance.
86% ▲
85%
89%
93%
47 My supervisor provides me with helpful suggestions to improve my job performance. *
84% *
83%
88%
92%
48 I am able to openly communicate concerns to my supervisor.
87% ▲
86%
92%
96%
49 My supervisor encourages an open exchange of ideas.
87% ▬
85%
92%
100%
50 My supervisor encourages creative thinking.
87% ▬
86%
92%
100%
51 My supervisor encourages me to come up with better ways of doing things. *
86% *
84%
91%
100%
Question
Co-workers
Organizational Development & Diversity
Leadership Practices
Please respond to the items below with reference to your immediate supervisor:
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12
1
Question worded differently on 2012 survey.
2013 Employee Climate Survey
9
* = New Measure
Employee Climate Survey
Job Level Responses
Fiscal Year 2013
Agree/
Strongly Agree
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
52 I have the time to complete my workload within performance expectations. *
80% *
80%
81%
89%
53 I have the resources to complete my workload within performance expectations. *
81% *
80%
83%
85%
Increased
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
54 Changes to staffing levels *
46% *
44%
55%
62%
55 Changed job duties *
45% *
44%
52%
50%
56 Training other employees *
32% *
28%
49%
46%
57 Changes to funding *
27% *
24%
38%
54%
58 New or different regulations, statutes, or mandates *
41% *
39%
46%
62%
59 New technology (i.e. computers, mobile phones, etc.) *
25% *
24%
30%
27%
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
Question
Workload
With regard to the past year, please indicate if any of the following have increased,
decreased or made no impact to your workload. (N/A = no change)
Agree/
Strongly Agree
(%)
Human Resources
60 I find the County's human resource information on MeckWeb easily accessible. 1
91% ▲
92%
85%
85%
61 The MyHR online self-service portal meets my needs. 1
95% ▲
95%
91%
92%
62 The services provided by 2-myHR (Employee Services Center) meet my needs. 1
95% ▲
95%
91%
88%
63 BSSA effectively communicates benefits information during open enrollment. 1
96% ▲
96%
96%
100%
Familiar
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
35%
31%
52%
78%
Agree/
Strongly Agree
(%)
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
65 County-wide news and information provided on MeckWeb is useful. *
94% ▬
94%
93%
96%
66 I am satisfied with the frequency of County-wide news and information. *
93% *
93%
92%
88%
67 I am satisfied with the content of County-wide news and information. *
92% *
93%
90%
88%
68 The MeckWeb pages are easy to navigate. *
86% ▼
88%
82%
79%
69 The content on MeckWeb is well organized.
87% ▲
88%
82%
75%
Awareness of County Initiatives
I am aware of the Report Line. The Report Line is a confidential reporting tool that allows
64 employees to report concerns about unethical activities such as fraud, abuse, or misuse of
County resources.
Communications
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12
1
Question worded differently on 2012 survey.
2013 Employee Climate Survey
10
* = New Measure
Employee Climate Survey
Job Level Responses
Fiscal Year 2013
Agree/
Strongly Agree
Question
Frontline
n = 2,858
Supervisor/
Manager
n = 654
Senior/
Executive
n = 27
(%)
Technology & Resources
70 I have electronic access to the information I need to do my job well.
91% ▬
90%
92%
89%
71 I have the necessary technology (hardware and software) to do my job well. 1
85% ▼
85%
85%
88%
72 The technology (hardware and software) I use on the job is reliable. 1
81% ▼
81%
81%
85%
73 The IT staff solves my technology problems quickly. 1
85% ▼
86%
78%
80%
74 The IT staff solves my technology problems effectively. 1
87% ▼
89%
82%
85%
75 Restrooms are typically well stocked with paper products and soap.
89% ▼
89%
88%
92%
76 The facility where I work is generally clean in appearance.
84% ▼
84%
84%
88%
Facility Maintenance
Due to rounding percentages may not equal 100%.
▲ = Increase from FY12 ▼ = Decrease from FY12 ▬ = No change from FY12
1
Question worded differently on 2012 survey.
2013 Employee Climate Survey
11
* = New Measure
Employee Climate Survey
Fiscal Year 2013
Enterprise Scorecard Measures
N = 3,539
Mean
Score
FY13
Results †
FY12
Results †
FY11
Results †
I have electronic access to the information I need to do my job well.
3.14
91%
91%
94%
My supervisor clearly communicates his or her expectations of my job.
3.32
90%
90%
89%
My supervisor clearly communicates my performance goals.
3.30
88%
88%
87%
My supervisor informs me about management decisions that relate to my job.
3.27
87%
86%
86%
Average Score:
3.26
89%
89%
89%
▬
94%
93%
94%
My supervisor supports my participation in professional development opportunities.
3.38
92%
92%
91%
My supervisor provides sufficient feedback regarding my performance.
3.26
87%
87%
86%
My supervisor provides timely feedback about my performance.
3.23
86%
85%
84%
▬
79%
82%
69%
3.29
88%
88%
85%
Staff in my division reflects diversity (backgrounds, values & beliefs).
3.22
92%
93%
91%
Employees in my division respect the diversity that exists among each other.
3.22
92%
91%
89%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
3.24
89%
89%
87%
Average Score:
3.23
91%
91%
89%
My supervisor treats me with respect.
3.48
94%
93%
93%
My supervisor provides the flexibility I need to balance work and personal life.
3.42
92%
91%
91%
My supervisor treats me fairly.
3.43
92%
90%
90%
I would recommend Mecklenburg County to others as a good place to work.
3.21
91%
90%
81%
My co-workers willing to assist each other.
3.24
91%
89%
89%
My supervisor acknowledges my achievements.
3.30
88%
86%
86%
My supervisor encourages an open exchange of ideas.
3.28
87%
87%
86%
My supervisor encourages creative thinking.
3.28
87%
87%
87%
My co-workers are respectful of each other.
3.13
87%
88%
88%
I am able to openly communicate concerns to my supervisor.
3.29
87%
86%
86%
Most days I feel good about coming to work.
3.14
87%
85%
81%
My co-workers acknowledge my achievements.
3.05
82%
81%
81%
Mecklenburg County values its employees.
2.96
80%
76%
64%
Average Score:
3.25
88%
87%
85%
Accessibility to Information
Development
My supervisor annually assesses progress on my individual development plan. 1
I have an individual development plan (IDP).1
Average Score:
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
2013 Employee Climate Survey
Result reflects % Yes response.
12
Employee Climate Survey
Corporate Trend Analysis
Fiscal Year 2013
Question
The work I do is important. *
I am comfortable talking about safety and health hazards with my supervisor. *
BSSA effectively communicates benefits information during open enrollment. 1
The MyHR online self-service portal meets my needs. 1
The services provided by 2-myHR (Employee Services Center) meet my needs. 1
My supervisor annually assesses progress on my individual development plan.2
My supervisor treats me with respect.
County-wide news and information provided on MeckWeb is useful. *
Overall, I feel safe going to my vehicle during regular business hours. 1
I have received adequate training needed to perform my job safely.
I am satisfied with the frequency of County-wide news and information. *
My supervisor supports my participation in professional development opportunities.
Staff in my division reflects diversity (e.g. backgrounds, values and beliefs).
Employees in my division respect the diversity that exists among each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I am satisfied with the content of County-wide news and information. *
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are willing to assist each other.
I find the County's human resource information on MeckWeb easily accessible. 1
I have electronic access to the information I need to do my job well.
My supervisor clearly communicates his or her expectations of my job.
My supervisor is trustworthy.
My work gives me a feeling of personal accomplishment. *
Workplace safety is a priority in my department.
I have been trained to effectively identify safety hazards in the workplace.
I am able to apply skills I learn in trainings to better perform my job. *
My immediate supervisor effectively manages diverse work teams.
Restrooms are typically well stocked with paper products and soap.
My supervisor values employees. *
I am given opportunities to increase my job skills through training (workshops, etc.). *
Employees in my division share job knowledge with each other. *
My supervisor clearly communicates my performance goals.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor informs me about management decisions that relate to my job.
My supervisor provides sufficient feedback regarding my performance.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
The content on MeckWeb is well organized.
The IT staff solves my technology problems effectively. 1
3.56
3.40
3.21
3.18
3.18
▬
3.48
3.11
3.21
3.22
3.07
3.38
3.22
3.22
3.42
3.43
3.06
3.21
3.24
3.11
3.14
3.32
3.35
3.25
3.19
3.16
3.25
3.24
3.13
3.30
3.25
3.18
3.30
3.30
3.15
3.13
3.27
3.26
3.29
3.28
3.28
3.00
3.11
FY13
Results †
98%
96%
96%
95%
95%
94%
94%
94%
93%
93%
93%
92%
92%
92%
92%
92%
92%
91%
91%
91%
91%
90%
90%
89%
89%
89%
89%
89%
89%
88%
88%
88%
88%
88%
87%
87%
87%
87%
87%
87%
87%
87%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
Question worded differently on 2012 survey. 2 Result reflects % Yes response.
2013 Employee Climate Survey
13
FY12
Results †
*
*
94%
94%
91%
93%
93%
94%
95%
93%
*
92%
93%
91%
91%
90%
*
90%
89%
88%
91%
90%
88%
*
87%
89%
*
89%
90%
*
*
*
88%
86%
85%
88%
86%
87%
86%
87%
87%
86%
88%
FY11
Results †
*
*
94%
95%
92%
94%
93%
93%
94%
91%
*
91%
91%
89%
91%
90%
*
81%
89%
89%
94%
89%
87%
*
84%
85%
*
87%
*
*
*
*
87%
86%
81%
88%
86%
86%
86%
86%
87%
85%
91%
Employee Climate Survey
Corporate Trend Analysis
Fiscal Year 2013
My supervisor provides timely feedback about my performance.
My supervisor encourages me to come up with better ways of doing things. *
The MeckWeb pages are easy to navigate. *
I have received information about what to do in the event of an emergency (tornado, bomb
threat, etc.). 2 *
I have the necessary technology (hardware and software) to do my job well. 1
The IT staff solves my technology problems quickly. 1
Overall, I feel safe at my workplace after regular business hours. 1
My co-workers are trustworthy.
My supervisor provides me with helpful suggestions to improve my job performance. *
The facility where I work is generally clean in appearance.
3.23
3.26
3.00
86%
86%
86%
85%
*
*
84%
*
*
▬
85%
*
*
3.06
3.07
3.06
3.09
3.20
3.04
3.01
87%
86%
88%
83%
*
87%
86%
88%
90%
86%
84%
*
*
83%
87%
83%
I have a workplan. 2
My co-workers acknowledge my achievements.
▬
85%
85%
84%
84%
84%
84%
83%
83%
3.05
82%
81%
81%
My department director values our department's employees. *
3.09
81%
*
*
2.98
81%
*
*
The technology (hardware and software) I use on the job is reliable.
I have the time to complete my workload within performance expectations. *
2.98
81%
82%
85%
2.97
80%
*
*
Mecklenburg County values its employees.
2.96
80%
76%
64%
My co-workers maintain a positive work environment.
3.02
80%
79%
77%
Overall, I am satisfied with security at the County facility where I work. 1
I have the resources to complete my workload within performance expectations. *
1
I have an individual development plan (IDP).2
My division continuously looks for ways to do things better.
▬
79%
82%
69%
3.00
79%
82%
80%
My department leadership clearly communicates department performance goals.
2.97
79%
82%
76%
The executive leadership of Mecklenburg County values County employees. *
2.88
77%
*
*
Overall, I feel safe going to my vehicle after regular business hours.
My department leadership clearly communicates what is going on in my department.
2.95
77%
79%
74%
2.89
74%
76%
73%
The Board of County Commissioners values County employees. *
I am aware of the Report Line. The Report Line is a confidential reporting tool that allows
employees to report concerns about unethical activities such as fraud, abuse, or misuse of
County resources.
2.75
70%
*
*
▬
35%
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
† Results reflect % Strongly Agree/Agree responses unless otherwise noted.
1
Question worded differently on 2012 survey. 2 Result reflects % Yes response.
2013 Employee Climate Survey
14
Employee Climate Survey
Fiscal Year 2013
Enterprise Scorecard Measures - Red and Yellow Light "Drivers"
Child Support
Enforcement
(CSE)
Community
Support Services
(CSS)
Social Services
(DSS)
Elections
(ELE)
Financial
Services
(FIN)
Geographical
Information
Systems
(GIS)
Public Health
(HLT)
Public Library
(LIB)
Land Use and
Environmental
Services Agency
(LUE)
MeckLINK
(MCO)
1.10%
1.90%
1.60%
25.20%
0.50%
4.00%
0.90%
2.30%
8.70%
8.30%
4.10%
0.30%
0.50%
6.70%
4.40%
1.00%
19.80%
83%
77%
75%
66%
89%
95%
95%
92%
97%
92%
90%
94%
81%
96%
90%
92%
91%
90%
88%
86%
100%
89%
89%
89%
92%
84%
85%
84%
100%
96%
93%
97%
86%
91%
91%
88%
88%
91%
92%
92%
89%
92%
91%
88%
90%
87%
88%
82%
92%
100%
100%
100%
89%
100%
100%
89%
89%
91%
87%
90%
94%
91%
91%
93%
97%
100%
91%
97%
90%
89%
85%
85%
89%
75%
93%
93%
90%
89%
92%
86%
97%
89%
91%
90%
87%
98%
95%
89%
92%
96%
87%
88%
98%
91%
97%
96%
92%
96%
100%
93%
95%
94%
99%
96%
98%
88%
100%
91%
98%
100%
82%
95%
89%
84%
100%
89%
78%
95%
88%
85%
84%
70%
75%
95%
89%
89%
95%
86%
85%
88%
92%
92%
92%
86%
86%
94%
89%
89%
89%
83%
80%
97%
96%
96%
95%
88%
91%
96%
92%
91%
90%
87%
86%
96%
90%
87%
100%
92%
92%
89%
89%
84%
93%
90%
88%
95%
90%
90%
97%
100%
91%
87%
84%
82%
82%
39%
100%
93%
92%
94%
85%
94%
76%
73%
96%
78%
79%
95%
91%
74%
90%
83%
90%
93%
52%
55%
88%
78%
91%
92%
82%
93%
89%
92%
87%
89%
88%
92%
89%
95%
90%
89%
92%
89%
90%
93%
88%
78%
92%
92%
89%
95%
89%
95%
100%
89%
89%
95%
97%
92%
85%
85%
82%
95%
95%
94%
94%
89%
86%
90%
92%
90%
88%
91%
88%
94%
100%
94%
95%
94%
85%
97%
96%
90%
91%
89%
94%
95%
96%
94%
93%
95%
91%
98%
96%
92%
100%
100%
100%
100%
100%
88%
88%
94%
88%
95%
97%
92%
84%
90%
100%
93%
86%
86%
91%
93%
93%
95%
84%
95%
90%
91%
89%
96%
91%
94%
91%
95%
93%
95%
100%
96%
90%
95%
91%
88%
94%
92%
87%
91%
87%
88%
82%
87%
92%
87%
87%
91%
80%
88%
95%
89%
83%
89%
89%
89%
83%
89%
95%
89%
100%
95%
95%
89%
89%
78%
88%
89%
89%
100%
88%
100%
89%
78%
89%
78%
88%
93%
92%
96%
98%
88%
89%
95%
90%
95%
89%
88%
88%
81%
88%
78%
80%
85%
73%
75%
82%
80%
90%
80%
69%
74%
57%
97%
95%
89%
95%
86%
83%
83%
89%
97%
95%
85%
97%
89%
95%
92%
80%
88%
87%
83%
83%
83%
95%
88%
79%
94%
88%
100%
94%
89%
92%
94%
92%
88%
92%
96%
96%
92%
96%
91%
94%
94%
83%
89%
89%
94%
94%
89%
100%
94%
94%
94%
94%
88%
82%
85%
91%
83%
82%
79%
81%
91%
78%
83%
87%
80%
100%
97%
87%
97%
96%
100%
86%
96%
100%
97%
100%
97%
97%
96%
95%
86%
88%
88%
85%
73%
87%
94%
90%
85%
92%
86%
96%
96%
93%
93%
94%
93%
91%
94%
95%
91%
93%
92%
83%
95%
94%
91%
91%
89%
89%
86%
88%
94%
89%
91%
92%
85%
96%
93%
97%
99%
90%
91%
91%
88%
96%
90%
85%
93%
89%
100%
100%
100%
100%
91%
92%
73%
91%
100%
100%
100%
100%
83%
89%
83%
95%
95%
94%
89%
89%
89%
89%
89%
95%
100%
100%
93%
92%
90%
90%
89%
92%
83%
85%
90%
89%
92%
96%
81%
97%
96%
93%
97%
88%
94%
92%
89%
93%
91%
94%
99%
94%
100%
94%
69%
94%
91%
100%
77%
91%
97%
97%
88%
100%
97%
91%
78%
91%
87%
93%
95%
92%
86%
88%
86%
88%
80%
86%
92%
87%
83%
88%
73%
86%
92%
84%
96%
88%
93%
90%
92%
95%
92%
89%
94%
92%
92%
90%
78%
84%
82%
83%
72%
81%
88%
83%
87%
93%
75%
84%
Corporate
Attorney's Office
(ATT)--includes
DSS, MGR, CSE,
HR, and SHF
Internal Audit
(AUD)
100.00%
0.60%
0.30%
5.90%
1.20%
91%
90%
88%
86%
100%
89%
89%
78%
89%
95%
87%
86%
87%
89%
100%
89%
84%
79%
88%
93%
83%
92%
87%
85%
Department
% of Corporate Response
Accessibility to Information
I have electronic access to the information I need to do my job well.
My supervisor clearly communicates his or her expectations of my job.
My supervisor clearly communicates my performance goals.
My supervisor informs me about management decisions that relate to my job.
Average Score:
Business Support County Assessor's Criminal Justice
Services Agency
Office
Services
(BSSA)
(CAO)
(CJS)
Medical
Manager's Office
Park and
Provider Services Register of
Sheriff's
Examiner (MED)
(MGR)
Recreation (PRK) Organization
Deeds (REG) Office (SHF)
(PSO)
Development
My supervisor annually assesses progress on my individual development plan.1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
Average Score:
Diversity Perception
Staff in my division reflects diversity (backgrounds, values & beliefs).
Employees in my division respect the diversity that exists among each other.
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are respectful of each other.
My co-workers willing to assist each other.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My co-workers acknowledge my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
Mecklenburg County values its employees.
Average Score:
91%
1
Result reflects % Yes response.
Italicized Department Names * = Response Rate of fewer than 10 responses
Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings.
2013 Employee Climate Survey
15
Enterprise Scorecard Measures
Fiscal Year 2013
Attorney's Office (ATT)--includes DSS, MGR,CSE, HR, and SHF
N = 20
Accessibility to Information
I have electronic access to the information I need to do my job well.
FY13
FY12
FY11
FY13 County
Results
100%
Results
80%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
89%
90%
88%
90%
My supervisor clearly communicates my performance goals.
84%
100%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
79%
90%
88%
87%
88%
90%
94%
89%
Development
My supervisor supports my participation in professional development opportunities.
95%
89%
86%
92%
My supervisor provides sufficient feedback regarding my performance.
89%
100%
88%
87%
My supervisor provides timely feedback about my performance.
84%
100%
88%
86%
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
83%
100%
100%
94%
39%
33%
20%
79%
Average Score:
78%
84%
76%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
100%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
95%
100%
100%
89%
Employees in my division respect the diversity that exists among each other.
Average Score:
89%
100%
75%
92%
93%
100%
92%
91%
Diversity Perception
Motivation & Satisfaction
Most days I feel good about coming to work.
100%
80%
75%
87%
My supervisor treats me with respect.
95%
100%
100%
94%
My supervisor provides the flexibility I need to balance work and personal life.
95%
100%
100%
92%
I would recommend Mecklenburg County to others as a good place to work.
95%
89%
88%
91%
Mecklenburg County values its employees.
95%
80%
50%
80%
My supervisor treats me fairly.
89%
100%
100%
92%
My supervisor encourages creative thinking.
89%
100%
88%
87%
My supervisor acknowledges my achievements.
89%
100%
86%
88%
I am able to openly communicate concerns to my supervisor.
89%
100%
100%
88%
My co-workers willing to assist each other.
89%
100%
100%
91%
My supervisor encourages an open exchange of ideas.
89%
100%
88%
87%
My co-workers are respectful of each other.
83%
80%
88%
87%
My co-workers acknowledge my achievements.
Average Score:
83%
100%
83%
82%
91%
95%
88%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
16
Supplemental Information
Fiscal Year 2013
Attorney's Office (ATT)--includes DSS, MGR,CSE, HR, and SHF
N = 20
Questions
Overall, I feel safe going to my vehicle during regular business hours.
The IT staff solves my technology problems effectively.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
90%
Results
100%
Overall
93%
100%
80%
100%
87%
The IT staff solves my technology problems quickly.
I have the resources to complete my workload within performance expectations.
100%
90%
100%
84%
100%
*
*
81%
My supervisor values employees.
95%
*
*
88%
The work I do is important.
94%
*
*
98%
Employees in my division share job knowledge with each other.
94%
94%
*
88%
88%
Overall, I feel safe at my workplace after regular business hours.2
*
63%
Overall, I am satisfied with security at the County facility where I work.2
The technology I use on the job is reliable.
94%
70%
100%
83%
81%
84%
94%
90%
88%
Workplace safety is a priority in my department.
My work gives me a feeling of personal accomplishment.
93%
63%
80%
89%
89%
*
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
89%
*
*
89%
My supervisor encourages me to come up with better ways of doing things.
89%
*
*
85%
The executive leadership of Mecklenburg County values County employees.
89%
88%
*
88%
77%
My co-workers are trustworthy.
I have the time to complete my workload within performance expectations.
*
100%
88%
*
88%
80%
I have received adequate training to perform my job safely.
*
89%
I have been trained to effectively identify safety hazards.
88%
86%
67%
89%
I have the necessary technology to do my job well.
88%
90%
100%
85%
My supervisor is trustworthy.
84%
100%
100%
89%
My department leadership clearly communicates department performance goals.
My department director values our department's employees.
84%
80%
63%
78%
84%
83%
*
88%
81%
My co-workers maintain a positive work environment.
My supervisor provides me with helpful suggestions to improve my job performance.
*
90%
82%
*
88%
84%
My division continuously looks for ways to do things better.
*
90%
My department leadership clearly communicates what is going on in my department.
79%
80%
75%
73%
Overall, I feel safe going to my vehicle after regular business hours.2
The Board of County Commissioners values County employees.
76%
71%
50%
77%
65%
*
*
70%
I have received information on what to do in the event of an emergency.
64%
41%
*
43%
*
50%
85%
I have a workplan.1
88%
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
17
84%
93%
80%
79%
83%
Enterprise Scorecard Measures
Fiscal Year 2013
Business Support Services Agency (BSSA)
N = 210
FY13
FY12
FY11
FY13 County
Results
95%
Results
93%
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
87%
88%
‡
90%
My supervisor informs me about management decisions that relate to my job.
87%
79%
‡
87%
My supervisor clearly communicates my performance goals.
Average Score:
86%
88%
‡
88%
89%
87%
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
98%
95%
‡
94%
My supervisor supports my participation in professional development opportunities.
I have an individual development plan (IDP).1
95%
93%
‡
92%
93%
85%
‡
79%
My supervisor provides sufficient feedback regarding my performance.
88%
86%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
85%
84%
‡
86%
92%
89%
-
88%
Employees in my division respect the diversity that exists among each other.
97%
95%
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
96%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
89%
‡
89%
95%
93%
-
91%
My co-workers willing to assist each other.
98%
93%
‡
91%
My co-workers are respectful of each other.
96%
90%
‡
87%
My co-workers acknowledge my achievements.
95%
87%
‡
82%
My supervisor provides the flexibility I need to balance work and personal life.
95%
93%
‡
92%
My supervisor treats me with respect.
93%
90%
‡
94%
My supervisor treats me fairly.
92%
88%
‡
92%
My supervisor encourages an open exchange of ideas.
90%
90%
‡
87%
I am able to openly communicate concerns to my supervisor.
89%
85%
‡
88%
My supervisor acknowledges my achievements.
89%
87%
‡
88%
Most days I feel good about coming to work.
88%
83%
‡
87%
My supervisor encourages creative thinking.
88%
90%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
88%
78%
‡
91%
Mecklenburg County values its employees.
Average Score:
81%
68%
‡
80%
91%
86%
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
18
Supplemental Information
Fiscal Year 2013
Business Support Services Agency (BSSA)
N = 210
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
97%
Results
Results
‡
Overall
98%
95%
*
92%
‡
83%
94%
96%
‡
93%
93%
85%
‡
84%
My co-workers maintain a positive work environment.
93%
84%
‡
80%
I have the necessary technology to do my job well.
92%
92%
‡
85%
I have received adequate training to perform my job safely.
92%
93%
‡
93%
Workplace safety is a priority in my department.
92%
91%
‡
89%
The technology I use on the job is reliable.
I am able to apply skills I learn in trainings to better perform my job.
92%
90%
‡
81%
91%
*
‡
89%
My work gives me a feeling of personal accomplishment.
91%
89%
91%
*
86%
‡
My supervisor is trustworthy.
Employees in my division share job knowledge with each other.
‡
89%
90%
*
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
88%
90%
*
86%
‡
The IT staff solves my technology problems effectively.
‡
87%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor encourages me to come up with better ways of doing things.
89%
90%
‡
83%
89%
*
‡
85%
My supervisor values employees.
88%
88%
87%
*
85%
‡
The IT staff solves my technology problems quickly.
‡
84%
Overall, I feel safe at my workplace after regular business hours.2
I have the time to complete my workload within performance expectations.
86%
87%
‡
84%
86%
*
‡
80%
My supervisor provides me with helpful suggestions to improve my job performance.
84%
84%
84%
*
76%
‡
My division continuously looks for ways to do things better.
My department director values our department's employees.
‡
79%
81%
*
‡
81%
The executive leadership of Mecklenburg County values County employees.
I have been trained to effectively identify safety hazards.
I have the resources to complete my workload within performance expectations.
81%
*
80%
‡
77%
‡
89%
‡
81%
My department leadership clearly communicates department performance goals.
76%
*
79%
‡
78%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
I have received information on what to do in the event of an emergency.
75%
80%
‡
77%
72%
69%
‡
73%
71%
*
‡
85%
The Board of County Commissioners values County employees.
62%
*
‡
70%
I have a workplan.
1
Overall, I feel safe going to my vehicle during regular business hours.
My co-workers are trustworthy.
2
80%
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
19
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - AFM - Asset and Facility Management
N = 17
FY13
FY12
FY11
FY13 County
Results
88%
Results
91%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
88%
100%
93%
90%
My supervisor clearly communicates my performance goals.
88%
100%
93%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
75%
100%
87%
87%
84%
98%
93%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
My supervisor supports my participation in professional development opportunities.
100%
100%
82%
94%
100%
100%
100%
92%
I have an individual development plan (IDP).1
87%
82%
92%
79%
My supervisor provides sufficient feedback regarding my performance.
80%
100%
100%
87%
My supervisor provides timely feedback about my performance.
Average Score:
75%
100%
93%
86%
88%
96%
93%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
100%
100%
89%
Employees in my division respect the diversity that exists among each other.
Average Score:
94%
100%
100%
92%
98%
100%
100%
91%
My supervisor treats me with respect.
100%
100%
100%
94%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
93%
92%
My co-workers willing to assist each other.
94%
91%
100%
91%
Most days I feel good about coming to work.
94%
82%
71%
87%
I would recommend Mecklenburg County to others as a good place to work.
94%
82%
79%
91%
I am able to openly communicate concerns to my supervisor.
93%
100%
100%
88%
My co-workers are respectful of each other.
88%
91%
93%
87%
Mecklenburg County values its employees.
88%
91%
71%
80%
My supervisor treats me fairly.
88%
100%
100%
92%
My co-workers acknowledge my achievements.
88%
50%
71%
82%
My supervisor encourages an open exchange of ideas.
88%
100%
93%
87%
My supervisor acknowledges my achievements.
80%
100%
100%
88%
My supervisor encourages creative thinking.
Average Score:
75%
100%
100%
87%
90%
91%
90%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
20
Supplemental Information
Fiscal Year 2013
BSSA - AFM - Asset and Facility Management
N = 17
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
Overall, I am satisfied with security at the County facility where I work.
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
100%
83%
100%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
*
89%
The executive leadership of Mecklenburg County values County employees.
94%
*
*
77%
My department director values our department's employees.
94%
*
*
81%
The work I do is important.
94%
94%
*
100%
98%
My supervisor is trustworthy.
*
100%
Overall, I feel safe at my workplace after regular business hours.2
93%
91%
100%
84%
I have a workplan.1
Workplace safety is a priority in my department.
93%
91%
100%
83%
93%
91%
93%
89%
77%
Overall, I feel safe going to my vehicle during regular business hours.
2
2
89%
Overall, I feel safe going to my vehicle after regular business hours.2
My co-workers maintain a positive work environment.
Employees in my division share job knowledge with each other.
93%
91%
87%
88%
64%
71%
80%
88%
87%
*
92%
88%
My division continuously looks for ways to do things better.
*
64%
I have received adequate training to perform my job safely.
I have received information on what to do in the event of an emergency.
86%
100%
93%
93%
86%
*
*
85%
My supervisor values employees.
82%
*
*
88%
My work gives me a feeling of personal accomplishment.
82%
81%
*
100%
89%
I have the necessary technology to do my job well.
*
70%
The technology I use on the job is reliable.
80%
82%
93%
81%
My department leadership clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
80%
80%
86%
73%
80%
79%
*
100%
85%
My department leadership clearly communicates department performance goals.
*
80%
My co-workers are trustworthy.
My supervisor provides me with helpful suggestions to improve my job performance.
75%
73%
92%
84%
75%
73%
*
71%
84%
I have been trained to effectively identify safety hazards.
I have the time to complete my workload within performance expectations.
*
91%
73%
*
*
80%
The Board of County Commissioners values County employees.
71%
69%
*
45%
*
100%
70%
The IT staff solves my technology problems quickly.
The IT staff solves my technology problems effectively.
I have the resources to complete my workload within performance expectations.
63%
45%
93%
87%
60%
*
*
81%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
21
79%
85%
78%
89%
84%
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - BFM - Business and Financial Management
N = 17
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
88%
70%
‡
90%
My supervisor clearly communicates my performance goals.
88%
70%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
80%
‡
87%
91%
80%
-
89%
My supervisor supports my participation in professional development opportunities.
94%
100%
‡
92%
I have an individual development plan (IDP).1
94%
91%
‡
79%
My supervisor annually assesses progress on my individual development plan.1
93%
83%
‡
94%
My supervisor provides sufficient feedback regarding my performance.
88%
56%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
88%
67%
‡
86%
92%
79%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
89%
‡
92%
Employees in my division respect the diversity that exists among each other.
94%
91%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
88%
80%
‡
89%
92%
87%
-
91%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
My co-workers are respectful of each other.
100%
91%
‡
87%
My co-workers willing to assist each other.
100%
100%
‡
91%
My co-workers acknowledge my achievements.
100%
67%
‡
82%
My supervisor treats me with respect.
94%
90%
‡
94%
My supervisor treats me fairly.
94%
100%
‡
92%
My supervisor provides the flexibility I need to balance work and personal life.
94%
100%
‡
92%
Most days I feel good about coming to work.
94%
73%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
94%
64%
‡
91%
My supervisor acknowledges my achievements.
94%
90%
‡
88%
My supervisor encourages creative thinking.
88%
100%
‡
87%
My supervisor encourages an open exchange of ideas.
88%
80%
‡
87%
I am able to openly communicate concerns to my supervisor.
88%
80%
‡
88%
Mecklenburg County values its employees.
Average Score:
76%
64%
‡
80%
93%
84%
-
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
22
Supplemental Information
Fiscal Year 2013
BSSA - BFM - Business and Financial Management
N = 17
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
82%
Results
‡
Overall
93%
I have the necessary technology to do my job well.
100%
91%
‡
85%
My co-workers are trustworthy.
100%
90%
‡
84%
The technology I use on the job is reliable.
100%
82%
‡
81%
My co-workers maintain a positive work environment.
The work I do is important.
100%
91%
‡
80%
100%
*
‡
98%
Employees in my division share job knowledge with each other.
100%
*
‡
88%
I have the resources to complete my workload within performance expectations.
100%
‡
81%
Overall, I feel safe going to my vehicle during regular business hours.2
94%
*
91%
‡
93%
Overall, I am satisfied with security at the County facility where I work.2
My division continuously looks for ways to do things better.
My supervisor values employees.
94%
91%
‡
83%
94%
100%
‡
79%
94%
*
‡
88%
My work gives me a feeling of personal accomplishment.
94%
*
‡
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
‡
88%
Workplace safety is a priority in my department.
I am able to apply skills I learn in trainings to better perform my job.
94%
*
80%
‡
89%
94%
*
‡
89%
I have the time to complete my workload within performance expectations.
94%
80%
93%
*
91%
‡
Overall, I feel safe at my workplace after regular business hours.2
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
My department director values our department's employees.
92%
70%
‡
77%
88%
*
‡
81%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
*
‡
84%
My supervisor encourages me to come up with better ways of doing things.
88%
‡
85%
My supervisor is trustworthy.
88%
*
80%
‡
89%
I have a workplan.1
My department leadership clearly communicates department performance goals.
88%
91%
‡
83%
87%
78%
‡
78%
My department leadership clearly communicates what is going on in my department.
87%
56%
‡
73%
The IT staff solves my technology problems effectively.
82%
90%
‡
87%
The IT staff solves my technology problems quickly.
82%
100%
‡
84%
I have been trained to effectively identify safety hazards.
The executive leadership of Mecklenburg County values County employees.
77%
64%
‡
89%
76%
*
‡
77%
I have received information on what to do in the event of an emergency.
67%
*
‡
85%
The Board of County Commissioners values County employees.
53%
*
‡
70%
I have received adequate training to perform my job safely.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
23
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - HR - Human Resources
N = 34
FY13
FY12
FY11
FY13 County
Results
97%
Results
93%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
91%
97%
93%
90%
My supervisor clearly communicates my performance goals.
88%
96%
90%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
78%
86%
90%
87%
88%
93%
93%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
1
100%
100%
100%
94%
100%
97%
93%
79%
My supervisor supports my participation in professional development opportunities.
94%
97%
100%
92%
My supervisor provides sufficient feedback regarding my performance.
91%
93%
93%
87%
My supervisor provides timely feedback about my performance.
Average Score:
88%
93%
93%
86%
95%
96%
96%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
97%
100%
93%
92%
Employees in my division respect the diversity that exists among each other.
97%
97%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
87%
100%
89%
95%
94%
98%
91%
My co-workers are respectful of each other.
97%
100%
100%
87%
My co-workers willing to assist each other.
97%
100%
97%
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
100%
97%
91%
Mecklenburg County values its employees.
94%
87%
83%
80%
My co-workers acknowledge my achievements.
94%
96%
93%
82%
Most days I feel good about coming to work.
91%
100%
100%
87%
My supervisor treats me with respect.
91%
97%
93%
94%
My supervisor provides the flexibility I need to balance work and personal life.
91%
97%
87%
92%
My supervisor encourages an open exchange of ideas.
91%
93%
90%
87%
My supervisor treats me fairly.
88%
90%
87%
92%
My supervisor acknowledges my achievements.
88%
89%
93%
88%
I am able to openly communicate concerns to my supervisor.
88%
93%
90%
88%
My supervisor encourages creative thinking.
Average Score:
87%
93%
93%
87%
92%
95%
93%
88%
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
24
Supplemental Information
Fiscal Year 2013
BSSA - HR - Human Resources
N = 34
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
I have a workplan.
The work I do is important.
100%
100%
100%
83%
97%
*
*
98%
I am able to apply skills I learn in trainings to better perform my job.
97%
*
100%
89%
97%
*
100%
97%
97%
97%
85%
The IT staff solves my technology problems effectively.
97%
90%
100%
87%
The technology I use on the job is reliable.
97%
93%
97%
81%
Overall, I feel safe at my workplace after regular business hours.2
My co-workers are trustworthy.
97%
96%
100%
84%
Overall, I feel safe going to my vehicle during regular business hours.
2
1
Overall, I am satisfied with security at the County facility where I work.
I have the necessary technology to do my job well.
2
83%
94%
96%
97%
84%
My co-workers maintain a positive work environment.
My work gives me a feeling of personal accomplishment.
94%
97%
100%
80%
94%
*
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
94%
*
100%
88%
The IT staff solves my technology problems quickly.
*
83%
I have received adequate training to perform my job safely.
93%
97%
92%
93%
Overall, I feel safe going to my vehicle after regular business hours.2
Employees in my division share job knowledge with each other.
93%
96%
91%
77%
91%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
91%
91%
*
97%
*
83%
85%
My division continuously looks for ways to do things better.
Workplace safety is a priority in my department.
The executive leadership of Mecklenburg County values County employees.
88%
100%
92%
89%
88%
*
*
77%
My department director values our department's employees.
88%
88%
*
93%
*
87%
81%
My supervisor is trustworthy.
My supervisor values employees.
85%
*
*
88%
I have the resources to complete my workload within performance expectations.
85%
83%
*
96%
*
97%
81%
My department leadership clearly communicates department performance goals.
I have the time to complete my workload within performance expectations.
82%
*
*
80%
My supervisor provides me with helpful suggestions to improve my job performance.
81%
78%
*
79%
*
90%
84%
My department leadership clearly communicates what is going on in my department.
I have been trained to effectively identify safety hazards.
I have received information on what to do in the event of an emergency.
76%
80%
81%
89%
71%
*
*
85%
The Board of County Commissioners values County employees.
64%
*
*
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
25
84%
79%
89%
78%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - IT - Applications and Databases
N = 27
FY13
FY12
FY11
FY13 County
Results
100%
Results
88%
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
96%
79%
‡
90%
My supervisor clearly communicates my performance goals.
96%
79%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
92%
64%
‡
87%
96%
78%
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
1
100%
95%
‡
94%
100%
70%
‡
79%
My supervisor supports my participation in professional development opportunities.
92%
79%
‡
92%
My supervisor provides sufficient feedback regarding my performance.
92%
74%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
92%
70%
‡
86%
95%
77%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
97%
‡
92%
Employees in my division respect the diversity that exists among each other.
96%
97%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
84%
‡
89%
96%
93%
-
91%
My co-workers willing to assist each other.
100%
88%
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
82%
‡
92%
My co-workers are respectful of each other.
96%
81%
‡
87%
My supervisor treats me fairly.
96%
74%
‡
92%
My co-workers acknowledge my achievements.
92%
80%
‡
82%
My supervisor treats me with respect.
92%
73%
‡
94%
My supervisor acknowledges my achievements.
92%
74%
‡
88%
My supervisor encourages an open exchange of ideas.
88%
74%
‡
87%
I am able to openly communicate concerns to my supervisor.
88%
76%
‡
88%
My supervisor encourages creative thinking.
88%
74%
‡
87%
Most days I feel good about coming to work.
85%
61%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
77%
54%
‡
91%
Mecklenburg County values its employees.
Average Score:
69%
53%
‡
80%
90%
73%
-
88%
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
26
Supplemental Information
Fiscal Year 2013
BSSA - IT - Applications and Databases
N = 27
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
91%
Results
‡
Overall
87%
The IT staff solves my technology problems quickly.
100%
94%
‡
84%
The technology I use on the job is reliable.
100%
91%
‡
81%
96%
100%
‡
93%
96%
76%
‡
84%
96%
‡
98%
96%
*
88%
‡
83%
96%
85%
‡
85%
I have received adequate training to perform my job safely.
My work gives me a feeling of personal accomplishment.
95%
94%
‡
93%
92%
*
‡
89%
My supervisor encourages me to come up with better ways of doing things.
92%
*
‡
85%
I am able to apply skills I learn in trainings to better perform my job.
92%
*
‡
89%
I have the time to complete my workload within performance expectations.
92%
‡
80%
My department leadership clearly communicates department performance goals.
91%
*
60%
‡
78%
Workplace safety is a priority in my department.
90%
93%
‡
89%
I have been trained to effectively identify safety hazards.
89%
76%
‡
89%
My co-workers maintain a positive work environment.
89%
75%
‡
80%
My supervisor is trustworthy.
My supervisor values employees.
88%
71%
‡
89%
88%
*
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
*
‡
88%
Employees in my division share job knowledge with each other.
88%
*
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
I have the resources to complete my workload within performance expectations.
88%
*
90%
‡
83%
‡
81%
The IT staff solves my technology problems effectively.
Overall, I feel safe going to my vehicle during regular business hours.
My co-workers are trustworthy.
The work I do is important.
2
1
I have a workplan.
I have the necessary technology to do my job well.
My department leadership clearly communicates what is going on in my department.
I have received information on what to do in the event of an emergency.
82%
*
53%
‡
73%
82%
*
‡
85%
My department director values our department's employees.
81%
81%
77%
*
53%
‡
My division continuously looks for ways to do things better.
‡
79%
Overall, I feel safe at my workplace after regular business hours.2
The executive leadership of Mecklenburg County values County employees.
75%
75%
‡
84%
75%
*
‡
77%
The Board of County Commissioners values County employees.
67%
70%
64%
*
71%
‡
Overall, I feel safe going to my vehicle after regular business hours.2
‡
77%
84%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
27
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - IT - Business Analysis
N = 16
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
100%
‡
88%
My supervisor informs me about management decisions that relate to my job.
100%
100%
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
94%
86%
‡
90%
98%
96%
-
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
1
100%
100%
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
100%
‡
92%
My supervisor provides sufficient feedback regarding my performance.
100%
100%
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
100%
100%
‡
86%
94%
86%
‡
79%
Average Score:
99%
97%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
100%
‡
89%
100%
100%
-
91%
My supervisor treats me with respect.
100%
100%
‡
94%
My supervisor treats me fairly.
100%
100%
‡
92%
My co-workers willing to assist each other.
100%
100%
‡
91%
My supervisor encourages creative thinking.
100%
100%
‡
87%
My supervisor acknowledges my achievements.
100%
100%
‡
88%
My co-workers acknowledge my achievements.
100%
100%
‡
82%
My supervisor encourages an open exchange of ideas.
100%
100%
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
100%
‡
88%
My co-workers are respectful of each other.
94%
100%
‡
87%
Most days I feel good about coming to work.
94%
100%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
94%
100%
‡
91%
Mecklenburg County values its employees.
Average Score:
93%
100%
‡
80%
98%
100%
-
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
28
Supplemental Information
Fiscal Year 2013
BSSA - IT - Business Analysis
N = 16
Questions
Overall, I feel safe going to my vehicle during regular business hours.
My supervisor is trustworthy.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
86%
Results
‡
Overall
93%
100%
100%
‡
89%
I have a workplan.
I have the necessary technology to do my job well.
100%
100%
‡
83%
100%
86%
‡
85%
The technology I use on the job is reliable.
100%
100%
‡
81%
My division continuously looks for ways to do things better.
100%
100%
‡
79%
My department leadership clearly communicates department performance goals.
100%
86%
‡
78%
My department leadership clearly communicates what is going on in my department.
My supervisor values employees.
100%
86%
‡
73%
100%
*
‡
88%
My work gives me a feeling of personal accomplishment.
100%
*
‡
89%
The work I do is important.
100%
*
‡
98%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
*
‡
84%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
85%
I have received adequate training to perform my job safely.
94%
*
100%
‡
93%
My co-workers maintain a positive work environment.
My department director values our department's employees.
94%
100%
‡
80%
94%
*
‡
81%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
*
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
94%
‡
89%
Overall, I feel safe at my workplace after regular business hours.2
The IT staff solves my technology problems quickly.
93%
*
83%
‡
84%
93%
86%
‡
84%
1
Overall, I feel safe going to my vehicle after regular business hours.2
The IT staff solves my technology problems effectively.
93%
67%
‡
77%
93%
100%
‡
87%
Workplace safety is a priority in my department.
92%
80%
‡
89%
Overall, I am satisfied with security at the County facility where I work.2
88%
71%
‡
83%
The executive leadership of Mecklenburg County values County employees.
I have been trained to effectively identify safety hazards.
88%
‡
77%
87%
*
86%
‡
89%
My co-workers are trustworthy.
I have the time to complete my workload within performance expectations.
87%
100%
‡
84%
87%
*
‡
80%
I have the resources to complete my workload within performance expectations.
87%
*
‡
81%
Employees in my division share job knowledge with each other.
86%
*
‡
88%
The Board of County Commissioners values County employees.
75%
*
‡
70%
I have received information on what to do in the event of an emergency.
67%
*
‡
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
29
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - IT - Customer Support Center
N = 27
FY13
FY12
FY11
FY13 County
Results
96%
Results
95%
Results
‡
Overall
90%
My supervisor informs me about management decisions that relate to my job.
79%
74%
‡
87%
My supervisor clearly communicates his or her expectations of my job.
71%
83%
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
71%
78%
‡
88%
79%
83%
-
89%
95%
86%
‡
94%
92%
86%
‡
79%
My supervisor supports my participation in professional development opportunities.
83%
91%
‡
92%
My supervisor provides sufficient feedback regarding my performance.
79%
80%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
75%
80%
‡
86%
85%
84%
-
88%
Employees in my division respect the diversity that exists among each other.
100%
95%
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
95%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
85%
‡
89%
96%
92%
-
91%
My co-workers are respectful of each other.
100%
83%
‡
87%
My co-workers acknowledge my achievements.
100%
80%
‡
82%
My co-workers willing to assist each other.
96%
91%
‡
91%
I would recommend Mecklenburg County to others as a good place to work.
88%
78%
‡
91%
My supervisor treats me fairly.
87%
77%
‡
92%
My supervisor treats me with respect.
84%
91%
‡
94%
I am able to openly communicate concerns to my supervisor.
83%
78%
‡
88%
My supervisor encourages creative thinking.
83%
95%
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
80%
87%
‡
92%
My supervisor acknowledges my achievements.
79%
82%
‡
88%
My supervisor encourages an open exchange of ideas.
79%
91%
‡
87%
Most days I feel good about coming to work.
73%
71%
‡
87%
Mecklenburg County values its employees.
Average Score:
69%
67%
‡
80%
85%
82%
-
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
30
Supplemental Information
Fiscal Year 2013
BSSA - IT - Customer Support Center
N = 27
Questions
1
I have a workplan.
My co-workers are trustworthy.
FY13
FY12
FY11
FY13 County
Results
96%
Results
91%
Results
‡
Overall
83%
96%
73%
‡
84%
The IT staff solves my technology problems effectively.
96%
86%
‡
87%
Workplace safety is a priority in my department.
95%
95%
‡
89%
My co-workers maintain a positive work environment.
The work I do is important.
92%
74%
‡
80%
92%
‡
98%
The technology I use on the job is reliable.
Employees in my division share job knowledge with each other.
92%
*
95%
‡
81%
‡
88%
The IT staff solves my technology problems quickly.
91%
*
90%
‡
84%
I have received adequate training to perform my job safely.
91%
89%
‡
93%
Overall, I feel safe going to my vehicle during regular business hours.2
I have the necessary technology to do my job well.
88%
100%
‡
93%
88%
95%
‡
85%
Overall, I am satisfied with security at the County facility where I work.2
88%
90%
‡
83%
Overall, I feel safe at my workplace after regular business hours.2
My supervisor is trustworthy.
My supervisor values employees.
85%
94%
‡
84%
83%
73%
‡
89%
81%
‡
88%
92%
I have been trained to effectively identify safety hazards.
My department director values our department's employees.
80%
*
81%
‡
89%
80%
*
‡
81%
My supervisor encourages me to come up with better ways of doing things.
79%
*
‡
85%
The executive leadership of Mecklenburg County values County employees.
77%
*
‡
77%
My work gives me a feeling of personal accomplishment.
77%
*
‡
89%
I have the time to complete my workload within performance expectations.
76%
*
‡
80%
My supervisor provides me with helpful suggestions to improve my job performance.
74%
‡
84%
My division continuously looks for ways to do things better.
71%
*
81%
‡
79%
Overall, I feel safe going to my vehicle after regular business hours.2
68%
88%
‡
77%
I am able to apply skills I learn in trainings to better perform my job.
I have received information on what to do in the event of an emergency.
68%
‡
89%
67%
*
*
‡
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
65%
*
‡
88%
The Board of County Commissioners values County employees.
62%
*
‡
70%
I have the resources to complete my workload within performance expectations.
60%
‡
81%
My department leadership clearly communicates department performance goals.
56%
*
82%
‡
78%
My department leadership clearly communicates what is going on in my department.
42%
65%
‡
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
31
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - IT - Networks, Servers, Telecommunications and Security
N = 25
FY13
FY12
FY11
FY13 County
Results
96%
Results
‡
Results
‡
Overall
90%
My supervisor informs me about management decisions that relate to my job.
91%
‡
‡
87%
My supervisor clearly communicates his or her expectations of my job.
78%
‡
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
78%
‡
‡
88%
86%
-
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
94%
100%
‡
‡
92%
I have an individual development plan (IDP).1
84%
‡
‡
79%
My supervisor provides sufficient feedback regarding my performance.
83%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
78%
‡
‡
86%
89%
-
-
88%
Employees in my division respect the diversity that exists among each other.
95%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
90%
‡
‡
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
86%
‡
‡
92%
90%
-
-
91%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
My co-workers are respectful of each other.
96%
‡
‡
87%
My supervisor encourages creative thinking.
96%
‡
‡
87%
My supervisor treats me with respect.
95%
‡
‡
94%
My co-workers acknowledge my achievements.
95%
‡
‡
82%
My supervisor acknowledges my achievements.
91%
‡
‡
88%
I am able to openly communicate concerns to my supervisor.
91%
‡
‡
88%
Most days I feel good about coming to work.
88%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
79%
‡
‡
91%
Mecklenburg County values its employees.
Average Score:
77%
‡
‡
80%
93%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
32
Supplemental Information
Fiscal Year 2013
BSSA - IT - Networks, Servers, Telecommunications and Security
N = 25
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
87%
The IT staff solves my technology problems quickly.
The work I do is important.
100%
‡
‡
84%
100%
‡
‡
98%
My work gives me a feeling of personal accomplishment.
96%
‡
‡
89%
I have the time to complete my workload within performance expectations.
96%
‡
‡
80%
My supervisor is trustworthy.
95%
‡
‡
89%
My co-workers are trustworthy.
My supervisor values employees.
95%
‡
‡
84%
92%
‡
‡
88%
My supervisor encourages me to come up with better ways of doing things.
91%
‡
‡
85%
I am able to apply skills I learn in trainings to better perform my job.
91%
‡
‡
89%
I have a workplan.1
I have the necessary technology to do my job well.
90%
‡
‡
83%
88%
‡
‡
85%
The technology I use on the job is reliable.
87%
‡
‡
81%
My co-workers maintain a positive work environment.
I am given opportunities to increase my job skills through training (workshops, etc.).
87%
‡
‡
80%
87%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
87%
‡
‡
84%
I have received adequate training to perform my job safely.
86%
‡
‡
93%
Workplace safety is a priority in my department.
86%
‡
‡
89%
Overall, I feel safe going to my vehicle during regular business hours.2
I have the resources to complete my workload within performance expectations.
78%
‡
‡
93%
77%
‡
‡
81%
Overall, I feel safe at my workplace after regular business hours.2
74%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
Employees in my division share job knowledge with each other.
74%
‡
‡
83%
74%
‡
‡
88%
I have been trained to effectively identify safety hazards.
My division continuously looks for ways to do things better.
Overall, I feel safe going to my vehicle after regular business hours.2
The executive leadership of Mecklenburg County values County employees.
71%
70%
68%
‡
‡
‡
‡
‡
‡
89%
79%
77%
65%
‡
‡
77%
The Board of County Commissioners values County employees.
59%
‡
‡
70%
I have received information on what to do in the event of an emergency.
58%
‡
‡
85%
My department director values our department's employees.
57%
‡
‡
81%
My department leadership clearly communicates department performance goals.
43%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
38%
‡
‡
73%
The IT staff solves my technology problems effectively.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
33
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - IT - Project Management
N = 11
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
FY13
FY12
FY11
FY13 County
Results
80%
Results
78%
Results
‡
Overall
90%
My supervisor informs me about management decisions that relate to my job.
80%
67%
‡
87%
I have electronic access to the information I need to do my job well.
73%
100%
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
70%
78%
‡
88%
76%
81%
-
89%
Development
1
100%
100%
‡
94%
89%
100%
‡
79%
My supervisor supports my participation in professional development opportunities.
88%
100%
‡
92%
My supervisor provides sufficient feedback regarding my performance.
82%
89%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
60%
67%
‡
86%
84%
91%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
89%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
67%
88%
‡
89%
89%
92%
-
91%
My co-workers willing to assist each other.
91%
100%
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
91%
89%
‡
92%
My co-workers acknowledge my achievements.
89%
100%
‡
82%
My supervisor treats me with respect.
82%
78%
‡
94%
My supervisor treats me fairly.
82%
78%
‡
92%
My co-workers are respectful of each other.
82%
100%
‡
87%
Most days I feel good about coming to work.
73%
89%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
64%
67%
‡
91%
Mecklenburg County values its employees.
64%
56%
‡
80%
My supervisor encourages creative thinking.
60%
67%
‡
87%
My supervisor acknowledges my achievements.
60%
89%
‡
88%
My supervisor encourages an open exchange of ideas.
56%
78%
‡
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
56%
67%
‡
88%
73%
81%
-
88%
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
34
Supplemental Information
Fiscal Year 2013
BSSA - IT - Project Management
N = 11
Questions
Overall, I feel safe at my workplace after regular business hours.
I have a workplan.
2
1
Overall, I am satisfied with security at the County facility where I work.
Overall, I feel safe going to my vehicle during regular business hours.
My co-workers maintain a positive work environment.
The work I do is important.
2
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
78%
Results
‡
Overall
84%
100%
100%
‡
83%
100%
89%
‡
83%
90%
89%
‡
93%
90%
100%
‡
80%
90%
98%
89%
*
88%
‡
Workplace safety is a priority in my department.
‡
89%
The IT staff solves my technology problems effectively.
82%
89%
‡
87%
I have the necessary technology to do my job well.
82%
100%
‡
85%
The technology I use on the job is reliable.
My work gives me a feeling of personal accomplishment.
82%
78%
‡
81%
82%
‡
89%
I have received adequate training to perform my job safely.
I am given opportunities to increase my job skills through training (workshops, etc.).
80%
*
75%
‡
93%
80%
*
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
80%
*
‡
89%
I have received information on what to do in the event of an emergency.
80%
‡
85%
My co-workers are trustworthy.
Employees in my division share job knowledge with each other.
78%
*
89%
‡
84%
‡
88%
The IT staff solves my technology problems quickly.
73%
*
78%
‡
84%
I have been trained to effectively identify safety hazards.
71%
75%
‡
89%
My supervisor is trustworthy.
67%
75%
‡
89%
Overall, I feel safe going to my vehicle after regular business hours.2
The executive leadership of Mecklenburg County values County employees.
64%
56%
‡
77%
64%
*
‡
77%
My supervisor values employees.
64%
88%
63%
*
67%
‡
My division continuously looks for ways to do things better.
‡
79%
My department leadership clearly communicates what is going on in my department.
My supervisor provides me with helpful suggestions to improve my job performance.
60%
67%
‡
73%
60%
*
‡
84%
My supervisor encourages me to come up with better ways of doing things.
60%
*
‡
85%
I have the time to complete my workload within performance expectations.
60%
‡
80%
My department leadership clearly communicates department performance goals.
My department director values our department's employees.
56%
*
78%
‡
78%
55%
*
‡
81%
I have the resources to complete my workload within performance expectations.
50%
*
‡
81%
The Board of County Commissioners values County employees.
40%
*
‡
70%
78%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
35
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - OI - Organizational Improvement (includes BPM, ELS, and OD)
N = 22
FY13
FY12
FY11
FY13 County
Results
95%
Results
79%
Results
‡
Overall
87%
I have electronic access to the information I need to do my job well.
95%
100%
‡
90%
My supervisor clearly communicates his or her expectations of my job.
90%
92%
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
90%
93%
‡
88%
93%
91%
-
89%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
1
86%
92%
‡
79%
My supervisor provides sufficient feedback regarding my performance.
90%
92%
‡
87%
My supervisor provides timely feedback about my performance.
95%
92%
‡
86%
My supervisor annually assesses progress on my individual development plan.1
100%
90%
‡
94%
My supervisor supports my participation in professional development opportunities.
Average Score:
100%
100%
‡
92%
94%
93%
-
88%
I have an individual development plan (IDP).
Diversity Perception
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
93%
‡
92%
Employees in my division respect the diversity that exists among each other.
95%
100%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
92%
‡
89%
94%
95%
-
91%
My co-workers are respectful of each other.
100%
100%
‡
87%
My co-workers willing to assist each other.
100%
100%
‡
91%
Most days I feel good about coming to work.
100%
93%
‡
87%
My supervisor treats me with respect.
95%
100%
‡
94%
My supervisor provides the flexibility I need to balance work and personal life.
95%
100%
‡
92%
I am able to openly communicate concerns to my supervisor.
95%
86%
‡
88%
My supervisor treats me fairly.
95%
100%
‡
92%
My supervisor encourages creative thinking.
95%
92%
‡
87%
My co-workers acknowledge my achievements.
95%
100%
‡
82%
My supervisor encourages an open exchange of ideas.
95%
100%
‡
87%
My supervisor acknowledges my achievements.
95%
86%
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
91%
79%
‡
91%
Mecklenburg County values its employees.
Average Score:
86%
71%
‡
80%
95%
93%
-
88%
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
36
Supplemental Information
Fiscal Year 2013
BSSA - OI - Organizational Improvement (includes BPM, ELS, and OD)
N = 22
Questions
FY13
FY12
FY11
FY13 County
My co-workers are trustworthy.
Results
100%
Results
100%
Results
‡
Overall
84%
My co-workers maintain a positive work environment.
100%
100%
‡
80%
The work I do is important.
100%
*
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
‡
89%
Employees in my division share job knowledge with each other.
100%
*
‡
88%
I have the time to complete my workload within performance expectations.
100%
‡
80%
My supervisor is trustworthy.
95%
*
100%
‡
89%
My work gives me a feeling of personal accomplishment.
95%
‡
89%
Overall, I feel safe going to my vehicle during regular business hours.2
My supervisor encourages me to come up with better ways of doing things.
95%
*
100%
‡
93%
85%
95%
*
100%
‡
Workplace safety is a priority in my department.
‡
89%
I have received adequate training to perform my job safely.
95%
100%
‡
93%
My supervisor values employees.
91%
‡
88%
I have the necessary technology to do my job well.
90%
*
93%
‡
85%
Overall, I am satisfied with security at the County facility where I work.2
My division continuously looks for ways to do things better.
90%
92%
‡
83%
90%
85%
‡
79%
My supervisor provides me with helpful suggestions to improve my job performance.
90%
*
‡
84%
I have the resources to complete my workload within performance expectations.
90%
‡
81%
I have been trained to effectively identify safety hazards.
89%
*
83%
‡
89%
The executive leadership of Mecklenburg County values County employees.
86%
*
‡
77%
My department director values our department's employees.
86%
‡
81%
I have a workplan.1
86%
*
93%
‡
83%
Overall, I feel safe at my workplace after regular business hours.2
My department leadership clearly communicates department performance goals.
84%
100%
‡
84%
84%
73%
‡
78%
The IT staff solves my technology problems effectively.
81%
86%
‡
87%
The technology I use on the job is reliable.
81%
93%
‡
81%
My department leadership clearly communicates what is going on in my department.
81%
64%
‡
73%
The Board of County Commissioners values County employees.
77%
70%
The IT staff solves my technology problems quickly.
67%
*
79%
‡
‡
84%
I have received information on what to do in the event of an emergency.
67%
85%
41%
*
83%
‡
Overall, I feel safe going to my vehicle after regular business hours.2
‡
77%
95%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
37
Enterprise Scorecard Measures
Fiscal Year 2013
BSSA - PI - Public Information (includes Video and Web Services)
N = 14
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
91%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
100%
86%
83%
87%
My supervisor clearly communicates his or her expectations of my job.
92%
88%
67%
90%
My supervisor clearly communicates my performance goals.
Average Score:
92%
88%
67%
88%
96%
90%
77%
89%
My supervisor supports my participation in professional development opportunities.
100%
88%
92%
92%
I have an individual development plan (IDP).1
100%
88%
82%
79%
My supervisor provides sufficient feedback regarding my performance.
92%
88%
75%
87%
My supervisor provides timely feedback about my performance.
My supervisor annually assesses progress on my individual development plan.1
92%
88%
82%
86%
92%
86%
89%
94%
Average Score:
95%
87%
84%
88%
Employees in my division respect the diversity that exists among each other.
100%
75%
75%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
75%
75%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
86%
75%
64%
92%
95%
75%
71%
91%
My supervisor treats me with respect.
100%
88%
83%
94%
My co-workers are respectful of each other.
100%
88%
75%
87%
My co-workers willing to assist each other.
100%
88%
83%
91%
My supervisor encourages creative thinking.
100%
88%
91%
87%
My supervisor acknowledges my achievements.
100%
88%
75%
88%
My co-workers acknowledge my achievements.
100%
88%
82%
82%
My supervisor encourages an open exchange of ideas.
100%
88%
83%
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
92%
92%
Most days I feel good about coming to work.
93%
88%
75%
87%
I would recommend Mecklenburg County to others as a good place to work.
93%
88%
83%
91%
Mecklenburg County values its employees.
93%
88%
67%
80%
My supervisor treats me fairly.
92%
88%
83%
92%
I am able to openly communicate concerns to my supervisor.
Average Score:
92%
88%
75%
88%
97%
88%
81%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
38
Supplemental Information
Fiscal Year 2013
BSSA - PI - Public Information (includes Video and Web Services)
N = 14
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
My supervisor is trustworthy.
1
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
100%
100%
91%
93%
100%
88%
75%
89%
I have a workplan.
Workplace safety is a priority in my department.
100%
88%
100%
83%
100%
100%
83%
89%
I have the necessary technology to do my job well.
100%
100%
75%
85%
My co-workers are trustworthy.
100%
88%
75%
84%
My department leadership clearly communicates what is going on in my department.
My supervisor values employees.
100%
88%
83%
73%
100%
*
*
88%
The work I do is important.
100%
*
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
*
89%
Employees in my division share job knowledge with each other.
100%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
100%
*
*
85%
I have received information on what to do in the event of an emergency.
100%
93%
*
92%
85%
My division continuously looks for ways to do things better.
*
88%
My co-workers maintain a positive work environment.
The executive leadership of Mecklenburg County values County employees.
93%
88%
67%
80%
93%
*
*
77%
My work gives me a feeling of personal accomplishment.
93%
92%
*
86%
*
75%
89%
The technology I use on the job is reliable.
My supervisor provides me with helpful suggestions to improve my job performance.
92%
*
*
84%
I have the resources to complete my workload within performance expectations.
92%
*
*
81%
My department director values our department's employees.
86%
85%
*
82%
81%
The IT staff solves my technology problems effectively.
*
88%
My department leadership clearly communicates department performance goals.
I have the time to complete my workload within performance expectations.
85%
88%
75%
78%
85%
77%
*
58%
80%
I have been trained to effectively identify safety hazards.
*
86%
The IT staff solves my technology problems quickly.
77%
75%
83%
84%
Overall, I am satisfied with security at the County facility where I work.2
77%
100%
100%
83%
Overall, I feel safe at my workplace after regular business hours.2
75%
100%
100%
84%
Overall, I feel safe going to my vehicle after regular business hours.2
The Board of County Commissioners values County employees.
75%
100%
100%
77%
36%
*
*
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
39
79%
81%
87%
89%
Enterprise Scorecard Measures
Fiscal Year 2013
Child Support Enforcement (CSE)
N = 68
FY13
FY12
FY11
FY13 County
Results
97%
Results
96%
Results
94%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
94%
84%
86%
87%
My supervisor clearly communicates his or her expectations of my job.
92%
80%
74%
90%
My supervisor clearly communicates my performance goals.
Average Score:
90%
80%
75%
88%
93%
85%
82%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
96%
97%
86%
94%
My supervisor supports my participation in professional development opportunities.
95%
93%
87%
92%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
86%
76%
83%
87%
85%
97%
23%
79%
My supervisor provides timely feedback about my performance.
Average Score:
85%
71%
73%
86%
89%
87%
71%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
93%
95%
92%
Employees in my division respect the diversity that exists among each other.
89%
94%
95%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
86%
91%
86%
89%
89%
92%
92%
91%
My supervisor treats me with respect.
95%
94%
94%
94%
My supervisor provides the flexibility I need to balance work and personal life.
95%
91%
91%
92%
I would recommend Mecklenburg County to others as a good place to work.
94%
97%
92%
91%
My supervisor treats me fairly.
92%
91%
85%
92%
My co-workers willing to assist each other.
88%
82%
88%
91%
I am able to openly communicate concerns to my supervisor.
88%
81%
85%
88%
Mecklenburg County values its employees.
88%
90%
80%
80%
My supervisor acknowledges my achievements.
88%
82%
83%
88%
My supervisor encourages creative thinking.
87%
93%
83%
87%
My supervisor encourages an open exchange of ideas.
83%
90%
82%
87%
My co-workers acknowledge my achievements.
83%
78%
88%
82%
My co-workers are respectful of each other.
80%
77%
86%
87%
Most days I feel good about coming to work.
Average Score:
79%
82%
85%
87%
88%
87%
86%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
40
Supplemental Information
Fiscal Year 2013
Child Support Enforcement (CSE)
N = 68
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
98%
Results
Results
*
83%
Overall
98%
My department leadership clearly communicates department performance goals.
97%
*
88%
The IT staff solves my technology problems quickly.
I am able to apply skills I learn in trainings to better perform my job.
92%
87%
94%
84%
92%
92%
*
66%
89%
I have received adequate training to perform my job safely.
*
67%
The IT staff solves my technology problems effectively.
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
91%
97%
87%
91%
*
42%
88%
78%
93%
I have a workplan.1
My supervisor values employees.
90%
*
95%
90%
*
*
88%
The Board of County Commissioners values County employees.
89%
*
*
70%
Employees in my division share job knowledge with each other.
89%
*
*
88%
The executive leadership of Mecklenburg County values County employees.
89%
88%
*
88%
77%
My supervisor is trustworthy.
*
87%
I have the necessary technology to do my job well.
My department director values our department's employees.
87%
86%
91%
85%
86%
85%
*
86%
81%
My division continuously looks for ways to do things better.
My supervisor encourages me to come up with better ways of doing things.
*
87%
82%
*
95%
85%
The technology I use on the job is reliable.
*
84%
My department leadership clearly communicates what is going on in my department.
My supervisor provides me with helpful suggestions to improve my job performance.
82%
81%
77%
73%
81%
79%
*
49%
84%
I have been trained to effectively identify safety hazards.
My work gives me a feeling of personal accomplishment.
*
58%
77%
*
79%
89%
My co-workers are trustworthy.
*
76%
Workplace safety is a priority in my department.
77%
56%
65%
89%
Overall, I feel safe going to my vehicle during regular business hours.2
I have received information on what to do in the event of an emergency.
76%
90%
95%
93%
73%
69%
*
75%
85%
My co-workers maintain a positive work environment.
*
63%
Overall, I feel safe at my workplace after regular business hours.2
I have the resources to complete my workload within performance expectations.
53%
59%
76%
84%
48%
44%
*
65%
81%
Overall, I feel safe going to my vehicle after regular business hours.2
*
56%
Overall, I am satisfied with security at the County facility where I work.2
I have the time to complete my workload within performance expectations.
36%
58%
61%
83%
31%
*
*
80%
84%
78%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
41
83%
89%
79%
81%
89%
84%
80%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
Community Support Services (CSS)
N = 55
FY13
FY12
FY11
FY13 County
Results
96%
Results
89%
Results
81%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
92%
82%
78%
87%
My supervisor clearly communicates my performance goals.
90%
89%
83%
88%
I have electronic access to the information I need to do my job well.
Average Score:
81%
95%
97%
90%
90%
89%
85%
89%
94%
96%
88%
79%
92%
93%
96%
94%
My supervisor provides timely feedback about my performance.
92%
91%
81%
86%
My supervisor provides sufficient feedback regarding my performance.
92%
86%
86%
87%
My supervisor supports my participation in professional development opportunities.
Average Score:
88%
93%
89%
92%
92%
92%
88%
88%
Employees in my division respect the diversity that exists among each other.
92%
98%
89%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
96%
92%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
91%
84%
89%
91%
95%
88%
91%
My supervisor treats me with respect.
100%
98%
92%
94%
I would recommend Mecklenburg County to others as a good place to work.
96%
96%
95%
91%
My supervisor provides the flexibility I need to balance work and personal life.
96%
98%
92%
92%
I am able to openly communicate concerns to my supervisor.
96%
93%
83%
88%
My supervisor treats me fairly.
94%
93%
83%
92%
My supervisor encourages creative thinking.
94%
93%
86%
87%
My co-workers willing to assist each other.
92%
96%
89%
91%
My supervisor encourages an open exchange of ideas.
92%
93%
92%
87%
Most days I feel good about coming to work.
92%
90%
92%
87%
My supervisor acknowledges my achievements.
92%
89%
89%
88%
Mecklenburg County values its employees.
91%
90%
81%
80%
My co-workers are respectful of each other.
89%
98%
92%
87%
My co-workers acknowledge my achievements.
Average Score:
88%
90%
92%
82%
93%
93%
89%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
42
Supplemental Information
Fiscal Year 2013
Community Support Services (CSS)
N = 55
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
98%
Results
Results
*
82%
Overall
98%
My supervisor is trustworthy.
My supervisor encourages me to come up with better ways of doing things.
94%
*
95%
94%
*
*
85%
My work gives me a feeling of personal accomplishment.
93%
*
*
89%
Employees in my division share job knowledge with each other.
93%
*
*
88%
My supervisor values employees.
92%
*
95%
88%
92%
*
95%
91%
95%
76%
80%
89%
98%
92%
93%
88%
*
93%
*
80%
84%
*
92%
77%
89%
1
I have a workplan.
My co-workers maintain a positive work environment.
Overall, I feel safe going to my vehicle during regular business hours.2
My supervisor provides me with helpful suggestions to improve my job performance.
89%
83%
78%
My department leadership clearly communicates department performance goals.
The executive leadership of Mecklenburg County values County employees.
88%
My co-workers are trustworthy.
86%
*
93%
Workplace safety is a priority in my department.
86%
98%
92%
The technology I use on the job is reliable.
My department director values our department's employees.
86%
86%
92%
81%
85%
*
*
81%
I am given opportunities to increase my job skills through training (workshops, etc.).
85%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
85%
84%
*
86%
89%
My division continuously looks for ways to do things better.
*
82%
Overall, I feel safe at my workplace after regular business hours.2
I have the time to complete my workload within performance expectations.
83%
91%
78%
84%
83%
*
73%
80%
82%
*
93%
81%
95%
95%
85%
81%
*
*
81%
The Board of County Commissioners values County employees.
I have received adequate training to perform my job safely.
80%
*
88%
*
91%
70%
79%
Overall, I feel safe going to my vehicle after regular business hours.2
The IT staff solves my technology problems effectively.
78%
86%
69%
77%
75%
86%
100%
87%
My department leadership clearly communicates what is going on in my department.
75%
82%
78%
73%
The IT staff solves my technology problems quickly.
73%
82%
95%
84%
I have been trained to effectively identify safety hazards.
I have received information on what to do in the event of an emergency.
66%
78%
82%
89%
60%
*
*
85%
Overall, I am satisfied with security at the County facility where I work.2
I have the necessary technology to do my job well.
I have the resources to complete my workload within performance expectations.
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
43
84%
79%
83%
93%
Enterprise Scorecard Measures
Fiscal Year 2013
Criminal Justice Services (CJS)
N = 39
FY13
FY12
FY11
FY13 County
Results
95%
Results
67%
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
95%
70%
‡
88%
My supervisor informs me about management decisions that relate to my job.
92%
70%
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
89%
88%
‡
90%
93%
74%
-
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
97%
94%
‡
94%
My supervisor supports my participation in professional development opportunities.
I have an individual development plan (IDP).1
95%
83%
‡
92%
94%
65%
‡
79%
My supervisor provides sufficient feedback regarding my performance.
89%
67%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
89%
68%
‡
86%
93%
75%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
95%
‡
92%
Employees in my division respect the diversity that exists among each other.
95%
82%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
94%
63%
‡
89%
94%
80%
-
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
87%
‡
91%
My supervisor treats me with respect.
97%
84%
‡
94%
My supervisor provides the flexibility I need to balance work and personal life.
97%
80%
‡
92%
My supervisor treats me fairly.
95%
80%
‡
92%
My co-workers willing to assist each other.
95%
85%
‡
91%
I am able to openly communicate concerns to my supervisor.
95%
69%
‡
88%
My co-workers are respectful of each other.
89%
83%
‡
87%
My supervisor acknowledges my achievements.
89%
70%
‡
88%
My supervisor encourages an open exchange of ideas.
89%
70%
‡
87%
Mecklenburg County values its employees.
89%
81%
‡
80%
My supervisor encourages creative thinking.
86%
70%
‡
87%
Most days I feel good about coming to work.
85%
72%
‡
87%
My co-workers acknowledge my achievements.
Average Score:
83%
67%
‡
82%
91%
77%
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
44
Supplemental Information
Fiscal Year 2013
Criminal Justice Services (CJS)
N = 39
Questions
2
Overall, I feel safe going to my vehicle during regular business hours.
I am given opportunities to increase my job skills through training (workshops, etc.).
I am able to apply skills I learn in trainings to better perform my job.
1
I have a workplan.
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
100%
Results
98%
Results
‡
Overall
93%
100%
*
‡
88%
97%
*
84%
‡
89%
‡
83%
‡
98%
95%
Overall, I am satisfied with security at the County facility where I work.
My supervisor encourages me to come up with better ways of doing things.
94%
*
93%
‡
83%
92%
*
‡
85%
Employees in my division share job knowledge with each other.
92%
*
‡
88%
My supervisor values employees.
89%
*
‡
88%
My work gives me a feeling of personal accomplishment.
89%
‡
89%
My supervisor is trustworthy.
89%
*
70%
‡
89%
Overall, I feel safe at my workplace after regular business hours.2
My department leadership clearly communicates department performance goals.
The executive leadership of Mecklenburg County values County employees.
89%
93%
‡
84%
89%
64%
‡
78%
87%
*
‡
77%
My supervisor provides me with helpful suggestions to improve my job performance.
86%
84%
86%
*
87%
‡
I have received adequate training to perform my job safely.
‡
93%
Overall, I feel safe going to my vehicle after regular business hours.2
My co-workers are trustworthy.
86%
93%
‡
77%
84%
70%
‡
84%
The IT staff solves my technology problems quickly.
The Board of County Commissioners values County employees.
84%
74%
‡
84%
84%
‡
70%
Workplace safety is a priority in my department.
83%
*
92%
‡
89%
I have been trained to effectively identify safety hazards.
82%
87%
‡
89%
I have the necessary technology to do my job well.
81%
84%
‡
85%
My division continuously looks for ways to do things better.
I have the resources to complete my workload within performance expectations.
81%
82%
‡
79%
80%
‡
81%
My co-workers maintain a positive work environment.
I have the time to complete my workload within performance expectations.
78%
*
69%
‡
80%
‡
80%
The IT staff solves my technology problems effectively.
My department director values our department's employees.
76%
*
79%
‡
87%
76%
*
‡
81%
I have received information on what to do in the event of an emergency.
74%
85%
73%
*
89%
‡
The technology I use on the job is reliable.
‡
81%
My department leadership clearly communicates what is going on in my department.
71%
55%
‡
73%
95%
2
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
45
Enterprise Scorecard Measures
Fiscal Year 2013
CJS - Drug Treatment Court
N = 13
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
92%
100%
‡
90%
My supervisor clearly communicates my performance goals.
92%
100%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
85%
91%
‡
87%
92%
98%
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
1
100%
100%
‡
94%
100%
100%
‡
79%
My supervisor supports my participation in professional development opportunities.
92%
100%
‡
92%
My supervisor provides sufficient feedback regarding my performance.
92%
100%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
92%
100%
‡
86%
95%
100%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
90%
‡
89%
100%
97%
-
91%
My supervisor treats me with respect.
100%
100%
‡
94%
My co-workers willing to assist each other.
100%
100%
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
‡
91%
Mecklenburg County values its employees.
100%
100%
‡
80%
My supervisor treats me fairly.
92%
100%
‡
92%
My co-workers are respectful of each other.
92%
100%
‡
87%
My supervisor acknowledges my achievements.
92%
100%
‡
88%
My co-workers acknowledge my achievements.
92%
100%
‡
82%
My supervisor encourages an open exchange of ideas.
92%
100%
‡
87%
I am able to openly communicate concerns to my supervisor.
92%
100%
‡
88%
Most days I feel good about coming to work.
92%
92%
‡
87%
My supervisor encourages creative thinking.
Average Score:
85%
100%
‡
87%
95%
99%
-
88%
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
46
Supplemental Information
Fiscal Year 2013
CJS - Drug Treatment Court
N = 13
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
‡
Overall
93%
100%
100%
‡
93%
100%
100%
‡
84%
100%
100%
‡
85%
100%
100%
‡
84%
100%
100%
‡
83%
100%
100%
‡
77%
100%
*
‡
70%
The executive leadership of Mecklenburg County values County employees.
100%
*
‡
77%
The work I do is important.
100%
*
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
‡
88%
I have received information on what to do in the event of an emergency.
100%
‡
85%
The IT staff solves my technology problems effectively.
92%
*
100%
‡
87%
I have a workplan.1
Workplace safety is a priority in my department.
92%
100%
‡
83%
92%
100%
‡
89%
My co-workers are trustworthy.
92%
100%
‡
84%
The technology I use on the job is reliable.
92%
100%
‡
81%
My department leadership clearly communicates department performance goals.
My supervisor values employees.
92%
89%
‡
78%
92%
*
‡
88%
My work gives me a feeling of personal accomplishment.
92%
*
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
92%
*
‡
89%
Employees in my division share job knowledge with each other.
92%
*
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
92%
*
‡
84%
My supervisor encourages me to come up with better ways of doing things.
92%
92%
92%
85%
*
100%
*
82%
‡
‡
‡
‡
85%
89%
80%
80%
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
Overall, I feel safe at my workplace after regular business hours.
I have the necessary technology to do my job well.
2
2
The IT staff solves my technology problems quickly.
Overall, I am satisfied with security at the County facility where I work.
Overall, I feel safe going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
2
2
My supervisor is trustworthy.
I have the time to complete my workload within performance expectations.
My co-workers maintain a positive work environment.
My department director values our department's employees.
83%
*
‡
81%
I have the resources to complete my workload within performance expectations.
83%
‡
81%
I have been trained to effectively identify safety hazards.
82%
*
100%
‡
89%
My department leadership clearly communicates what is going on in my department.
77%
82%
‡
73%
My division continuously looks for ways to do things better.
75%
91%
‡
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
47
Enterprise Scorecard Measures
Fiscal Year 2013
CJS - Pretrial Services
N = 17
FY13
FY12
FY11
FY13 County
Results
100%
Results
53%
Results
100%
Overall
90%
My supervisor clearly communicates my performance goals.
100%
59%
93%
88%
My supervisor informs me about management decisions that relate to my job.
94%
78%
79%
87%
I have electronic access to the information I need to do my job well.
Average Score:
75%
89%
93%
90%
92%
70%
91%
89%
94%
75%
85%
92%
93%
67%
55%
79%
My supervisor annually assesses progress on my individual development plan.1
92%
89%
80%
94%
My supervisor provides sufficient feedback regarding my performance.
88%
59%
86%
87%
My supervisor provides timely feedback about my performance.
Average Score:
88%
59%
71%
86%
91%
70%
75%
88%
Employees in my division respect the diversity that exists among each other.
94%
72%
86%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
56%
85%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
88%
94%
86%
92%
92%
74%
85%
91%
My supervisor treats me fairly.
100%
67%
86%
92%
My co-workers are respectful of each other.
94%
60%
100%
87%
My co-workers willing to assist each other.
94%
65%
93%
91%
I would recommend Mecklenburg County to others as a good place to work.
94%
80%
86%
91%
My supervisor treats me with respect.
94%
76%
86%
94%
My supervisor provides the flexibility I need to balance work and personal life.
94%
78%
79%
92%
I am able to openly communicate concerns to my supervisor.
94%
61%
86%
88%
My supervisor encourages creative thinking.
88%
59%
77%
87%
My supervisor encourages an open exchange of ideas.
88%
61%
79%
87%
My supervisor acknowledges my achievements.
81%
59%
69%
88%
My co-workers acknowledge my achievements.
81%
42%
85%
82%
Most days I feel good about coming to work.
76%
55%
93%
87%
Mecklenburg County values its employees.
76%
70%
64%
80%
Average Score:
89%
64%
83%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor supports my participation in professional development opportunities.
1
I have an individual development plan (IDP).
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
48
Supplemental Information
Fiscal Year 2013
CJS - Pretrial Services
N = 17
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
94%
Results
92%
Overall
93%
I have a workplan.
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
84%
92%
83%
100%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
*
89%
Employees in my division share job knowledge with each other.
94%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
94%
93%
*
78%
*
92%
85%
I have been trained to effectively identify safety hazards.
My supervisor values employees.
88%
*
*
88%
My work gives me a feeling of personal accomplishment.
88%
*
*
89%
The work I do is important.
88%
88%
*
92%
98%
Overall, I feel safe at my workplace after regular business hours.2
My supervisor is trustworthy.
*
88%
88%
59%
85%
89%
100%
83%
Overall, I feel safe going to my vehicle during regular business hours.
2
1
89%
84%
Overall, I am satisfied with security at the County facility where I work.2
My department leadership clearly communicates department performance goals.
88%
88%
87%
61%
86%
78%
My co-workers are trustworthy.
82%
45%
100%
84%
My division continuously looks for ways to do things better.
81%
72%
86%
79%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor provides me with helpful suggestions to improve my job performance.
81%
82%
79%
77%
81%
80%
*
86%
84%
I have received adequate training to perform my job safely.
*
83%
Workplace safety is a priority in my department.
80%
89%
100%
89%
My co-workers maintain a positive work environment.
I have received information on what to do in the event of an emergency.
75%
45%
86%
80%
73%
*
*
85%
The Board of County Commissioners values County employees.
71%
*
*
70%
The executive leadership of Mecklenburg County values County employees.
71%
*
*
77%
I have the resources to complete my workload within performance expectations.
67%
*
*
81%
My department director values our department's employees.
The IT staff solves my technology problems quickly.
65%
*
57%
81%
63%
*
67%
My department leadership clearly communicates what is going on in my department.
60%
44%
86%
73%
The IT staff solves my technology problems effectively.
56%
82%
64%
87%
I have the necessary technology to do my job well.
56%
83%
71%
85%
The technology I use on the job is reliable.
I have the time to complete my workload within performance expectations.
50%
89%
64%
81%
50%
*
*
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
49
93%
84%
Enterprise Scorecard Measures
Fiscal Year 2013
CJS - Other (Criminal Justice Planning, Fine Collection, DA support staff)
N=9
FY13
FY12
FY11
FY13 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor informs me about management decisions that relate to my job.
100%
‡
‡
87%
My supervisor clearly communicates his or her expectations of my job.
88%
‡
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
88%
‡
‡
88%
94%
-
-
89%
Accessibility to Information
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
88%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
88%
‡
‡
86%
88%
‡
‡
79%
Average Score:
93%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
88%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
86%
‡
‡
89%
91%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
Mecklenburg County values its employees.
100%
‡
‡
80%
Most days I feel good about coming to work.
89%
‡
‡
87%
My supervisor treats me fairly.
88%
‡
‡
92%
My supervisor encourages creative thinking.
88%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
88%
‡
‡
87%
My co-workers willing to assist each other.
86%
‡
‡
91%
My co-workers are respectful of each other.
75%
‡
‡
87%
My co-workers acknowledge my achievements.
Average Score:
71%
‡
‡
82%
91%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
50
Supplemental Information
Fiscal Year 2013
CJS - Other (Criminal Justice Planning, Fine Collection, DA support staff)
N=9
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
85%
100%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.
The executive leadership of Mecklenburg County values County employees.
100%
‡
‡
83%
100%
‡
‡
77%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I have the time to complete my workload within performance expectations.
100%
‡
‡
80%
I have the resources to complete my workload within performance expectations.
100%
‡
‡
81%
The IT staff solves my technology problems effectively.
88%
‡
‡
87%
My supervisor is trustworthy.
88%
‡
‡
89%
I have a workplan.
The technology I use on the job is reliable.
88%
‡
‡
83%
88%
‡
‡
81%
My division continuously looks for ways to do things better.
88%
‡
‡
79%
The Board of County Commissioners values County employees.
88%
‡
‡
70%
My department director values our department's employees.
88%
‡
‡
81%
My supervisor values employees.
88%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
88%
‡
‡
89%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
88%
‡
‡
85%
My department leadership clearly communicates department performance goals.
86%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
86%
‡
‡
73%
Employees in my division share job knowledge with each other.
86%
‡
‡
88%
I have received adequate training to perform my job safely.
75%
‡
‡
93%
Workplace safety is a priority in my department.
75%
‡
‡
89%
My co-workers are trustworthy.
75%
‡
‡
84%
My co-workers maintain a positive work environment.
75%
‡
‡
80%
75%
‡
‡
77%
71%
‡
‡
84%
63%
‡
‡
89%
50%
‡
‡
85%
Overall, I feel safe going to my vehicle during regular business hours.
I have the necessary technology to do my job well.
2
The IT staff solves my technology problems quickly.
2
1
Overall, I feel safe going to my vehicle after regular business hours.
Overall, I feel safe at my workplace after regular business hours.
I have been trained to effectively identify safety hazards.
2
2
I have received information on what to do in the event of an emergency.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
51
Enterprise Scorecard Measures
Fiscal Year 2013
Elections (ELE)
N = 18
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
89%
90%
92%
90%
My supervisor clearly communicates my performance goals.
89%
90%
92%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
89%
95%
92%
87%
92%
94%
94%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
100%
100%
94%
My supervisor supports my participation in professional development opportunities.
94%
95%
100%
92%
My supervisor provides sufficient feedback regarding my performance.
89%
90%
92%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
89%
90%
92%
86%
73%
69%
82%
79%
Average Score:
89%
89%
93%
88%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
95%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
94%
94%
100%
89%
96%
96%
100%
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
My supervisor treats me with respect.
94%
95%
92%
94%
My supervisor treats me fairly.
94%
95%
92%
92%
My co-workers acknowledge my achievements.
94%
95%
92%
82%
Most days I feel good about coming to work.
94%
90%
100%
87%
I would recommend Mecklenburg County to others as a good place to work.
94%
90%
100%
91%
Mecklenburg County values its employees.
94%
90%
100%
80%
My supervisor acknowledges my achievements.
94%
95%
92%
88%
I am able to openly communicate concerns to my supervisor.
94%
90%
92%
88%
My co-workers willing to assist each other.
89%
90%
92%
91%
My supervisor encourages creative thinking.
89%
90%
100%
87%
My supervisor encourages an open exchange of ideas.
89%
95%
100%
87%
My co-workers are respectful of each other.
Average Score:
83%
95%
92%
87%
93%
93%
96%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
52
Supplemental Information
Fiscal Year 2013
Elections (ELE)
N = 18
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
100%
100%
92%
93%
100%
100%
85%
89%
100%
100%
100%
84%
100%
100%
100%
85%
The technology I use on the job is reliable.
I have the time to complete my workload within performance expectations.
100%
95%
100%
81%
100%
*
*
80%
I have the resources to complete my workload within performance expectations.
100%
The IT staff solves my technology problems effectively.
94%
*
100%
*
100%
87%
The IT staff solves my technology problems quickly.
94%
100%
92%
84%
My division continuously looks for ways to do things better.
The executive leadership of Mecklenburg County values County employees.
94%
95%
100%
79%
94%
*
*
77%
The work I do is important.
94%
*
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
*
*
88%
I have received information on what to do in the event of an emergency.
91%
89%
*
91%
85%
My co-workers are trustworthy.
*
89%
My department leadership clearly communicates department performance goals.
89%
95%
92%
78%
Overall, I feel safe going to my vehicle after regular business hours.2
The Board of County Commissioners values County employees.
89%
90%
100%
77%
89%
*
*
70%
My supervisor values employees.
89%
*
*
88%
My work gives me a feeling of personal accomplishment.
89%
*
*
89%
I am able to apply skills I learn in trainings to better perform my job.
89%
*
*
89%
Employees in my division share job knowledge with each other.
89%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
89%
*
*
84%
My supervisor encourages me to come up with better ways of doing things.
89%
88%
*
92%
85%
My supervisor is trustworthy.
*
100%
Workplace safety is a priority in my department.
My department director values our department's employees.
88%
100%
85%
89%
88%
83%
*
85%
81%
My co-workers maintain a positive work environment.
*
90%
My department leadership clearly communicates what is going on in my department.
83%
90%
92%
73%
Overall, I am satisfied with security at the County facility where I work.2
81%
100%
92%
83%
I have a workplan.1
80%
81%
83%
83%
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
I have been trained to effectively identify safety hazards.
Overall, I feel safe at my workplace after regular business hours.
I have the necessary technology to do my job well.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
53
81%
84%
89%
80%
Enterprise Scorecard Measures
Fiscal Year 2013
Financial Services (FIN)
N = 140
FY13
FY12
FY11
FY13 County
Results
92%
Results
94%
Results
96%
Overall
90%
My supervisor clearly communicates my performance goals.
85%
84%
90%
88%
My supervisor informs me about management decisions that relate to my job.
84%
83%
90%
87%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
84%
86%
91%
90%
86%
87%
91%
89%
96%
96%
85%
79%
93%
93%
92%
94%
My supervisor supports my participation in professional development opportunities.
89%
95%
96%
92%
My supervisor provides sufficient feedback regarding my performance.
83%
84%
88%
87%
My supervisor provides timely feedback about my performance.
Average Score:
80%
79%
81%
86%
88%
89%
88%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
98%
96%
92%
Employees in my division respect the diversity that exists among each other.
94%
95%
93%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
85%
89%
91%
89%
91%
94%
93%
91%
My co-workers willing to assist each other.
91%
92%
89%
91%
My supervisor provides the flexibility I need to balance work and personal life.
91%
91%
93%
92%
My supervisor treats me with respect.
88%
89%
91%
94%
I would recommend Mecklenburg County to others as a good place to work.
87%
95%
91%
91%
My co-workers are respectful of each other.
85%
89%
79%
87%
My supervisor encourages creative thinking.
83%
88%
93%
87%
Most days I feel good about coming to work.
83%
87%
87%
87%
My supervisor acknowledges my achievements.
82%
85%
90%
88%
My supervisor treats me fairly.
82%
86%
89%
92%
My supervisor encourages an open exchange of ideas.
81%
89%
91%
87%
Mecklenburg County values its employees.
80%
82%
76%
80%
My co-workers acknowledge my achievements.
79%
81%
82%
82%
I am able to openly communicate concerns to my supervisor.
Average Score:
78%
82%
86%
88%
84%
87%
87%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
54
Supplemental Information
Fiscal Year 2013
Financial Services (FIN)
N = 140
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
97%
Results
Results
*
97%
Overall
98%
I have a workplan.
I have received adequate training to perform my job safely.
97%
*
97%
96%
90%
92%
93%
I have the necessary technology to do my job well.
95%
85%
91%
85%
Workplace safety is a priority in my department.
94%
89%
88%
89%
1
2
83%
Overall, I feel safe going to my vehicle during regular business hours.
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
92%
94%
93%
93%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
88%
*
*
89%
I have the resources to complete my workload within performance expectations.
87%
87%
*
88%
81%
I have been trained to effectively identify safety hazards.
*
78%
The technology I use on the job is reliable.
87%
77%
85%
81%
My department leadership clearly communicates department performance goals.
My work gives me a feeling of personal accomplishment.
86%
89%
88%
78%
86%
*
*
89%
The executive leadership of Mecklenburg County values County employees.
84%
*
*
77%
Employees in my division share job knowledge with each other.
84%
83%
*
91%
88%
The IT staff solves my technology problems effectively.
*
85%
Overall, I am satisfied with security at the County facility where I work.2
I have the time to complete my workload within performance expectations.
83%
87%
90%
83%
83%
*
93%
80%
Overall, I feel safe at my workplace after regular business hours.2
My supervisor encourages me to come up with better ways of doing things.
*
81%
82%
*
82%
*
88%
85%
*
88%
81%
73%
82%
89%
87%
84%
84%
The IT staff solves my technology problems quickly.
My department director values our department's employees.
82%
My division continuously looks for ways to do things better.
81%
*
89%
My department leadership clearly communicates what is going on in my department.
80%
80%
82%
My co-workers are trustworthy.
My supervisor provides me with helpful suggestions to improve my job performance.
79%
79%
71%
84%
78%
*
*
84%
The Board of County Commissioners values County employees.
78%
*
*
70%
I have received information on what to do in the event of an emergency.
78%
77%
*
75%
85%
My co-workers maintain a positive work environment.
My supervisor values employees.
*
79%
*
83%
88%
77%
*
73%
75%
84%
85%
89%
81%
77%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor is trustworthy.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
55
79%
80%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
FIN - Finance Division
N = 32
FY13
FY12
FY11
FY13 County
Results
90%
Results
97%
Results
94%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
89%
88%
94%
87%
My supervisor clearly communicates his or her expectations of my job.
86%
94%
94%
90%
My supervisor clearly communicates my performance goals.
Average Score:
86%
94%
88%
88%
88%
93%
93%
89%
97%
97%
80%
79%
93%
96%
96%
94%
My supervisor supports my participation in professional development opportunities.
87%
100%
100%
92%
My supervisor provides sufficient feedback regarding my performance.
83%
94%
88%
87%
My supervisor provides timely feedback about my performance.
Average Score:
82%
90%
88%
86%
88%
95%
90%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
96%
97%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
86%
94%
94%
89%
95%
97%
97%
91%
My co-workers willing to assist each other.
93%
97%
100%
91%
My co-workers are respectful of each other.
87%
94%
94%
87%
My supervisor treats me with respect.
86%
97%
97%
94%
My supervisor provides the flexibility I need to balance work and personal life.
86%
97%
100%
92%
My supervisor acknowledges my achievements.
85%
94%
97%
88%
My supervisor encourages creative thinking.
83%
100%
97%
87%
My supervisor encourages an open exchange of ideas.
83%
100%
97%
87%
Most days I feel good about coming to work.
80%
88%
91%
87%
I would recommend Mecklenburg County to others as a good place to work.
80%
94%
91%
91%
My supervisor treats me fairly.
79%
97%
100%
92%
My co-workers acknowledge my achievements.
77%
97%
94%
82%
Mecklenburg County values its employees.
77%
88%
82%
80%
I am able to openly communicate concerns to my supervisor.
Average Score:
76%
90%
87%
88%
82%
95%
94%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
56
Supplemental Information
Fiscal Year 2013
FIN - Finance Division
N = 32
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
97%
94%
94%
85%
94%
*
97%
98%
93%
*
94%
93%
97%
94%
83%
93%
97%
94%
89%
I have received adequate training to perform my job safely.
93%
100%
100%
93%
The technology I use on the job is reliable.
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
84%
94%
81%
90%
90%
*
94%
88%
Overall, I feel safe at my workplace after regular business hours.2
*
94%
Overall, I feel safe going to my vehicle after regular business hours.2
I am able to apply skills I learn in trainings to better perform my job.
90%
83%
89%
77%
86%
*
*
89%
Employees in my division share job knowledge with each other.
86%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
86%
85%
*
88%
85%
My department leadership clearly communicates what is going on in my department.
*
91%
I have been trained to effectively identify safety hazards.
The executive leadership of Mecklenburg County values County employees.
85%
90%
97%
89%
83%
83%
*
94%
77%
My supervisor is trustworthy.
*
93%
My department leadership clearly communicates department performance goals.
My supervisor provides me with helpful suggestions to improve my job performance.
83%
100%
94%
78%
83%
82%
*
91%
84%
The IT staff solves my technology problems effectively.
I have the time to complete my workload within performance expectations.
*
94%
79%
*
91%
80%
The IT staff solves my technology problems quickly.
*
97%
My co-workers are trustworthy.
78%
90%
82%
84%
My supervisor values employees.
77%
*
*
88%
My work gives me a feeling of personal accomplishment.
My division continuously looks for ways to do things better.
77%
*
90%
*
100%
89%
76%
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
76%
90%
88%
80%
76%
*
*
70%
I have received information on what to do in the event of an emergency.
74%
*
*
85%
I have the resources to complete my workload within performance expectations.
72%
*
*
81%
My department director values our department's employees.
71%
*
*
81%
Overall, I feel safe going to my vehicle during regular business hours.
I have the necessary technology to do my job well.
The work I do is important.
I have a workplan.
2
1
Overall, I am satisfied with security at the County facility where I work.
Workplace safety is a priority in my department.
2
82%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
57
83%
84%
73%
89%
87%
84%
79%
Enterprise Scorecard Measures
Fiscal Year 2013
FIN - Human Services Finance
N = 64
FY13
FY12
FY11
FY13 County
Results
90%
Results
95%
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
84%
77%
‡
88%
My supervisor informs me about management decisions that relate to my job.
80%
76%
‡
87%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
79%
77%
‡
90%
83%
81%
-
89%
98%
100%
‡
79%
93%
92%
‡
94%
My supervisor supports my participation in professional development opportunities.
87%
93%
‡
92%
My supervisor provides sufficient feedback regarding my performance.
80%
78%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
77%
68%
‡
86%
87%
86%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
92%
95%
‡
92%
Employees in my division respect the diversity that exists among each other.
89%
89%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
87%
82%
‡
89%
89%
89%
-
91%
My supervisor treats me with respect.
92%
86%
‡
94%
My supervisor provides the flexibility I need to balance work and personal life.
92%
92%
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
85%
94%
‡
91%
My co-workers willing to assist each other.
84%
84%
‡
91%
My supervisor treats me fairly.
83%
80%
‡
92%
My supervisor acknowledges my achievements.
80%
81%
‡
88%
My supervisor encourages creative thinking.
80%
80%
‡
87%
My supervisor encourages an open exchange of ideas.
78%
82%
‡
87%
Most days I feel good about coming to work.
78%
82%
‡
87%
I am able to openly communicate concerns to my supervisor.
77%
79%
‡
88%
My co-workers are respectful of each other.
76%
84%
‡
87%
Mecklenburg County values its employees.
76%
77%
‡
80%
My co-workers acknowledge my achievements.
Average Score:
72%
75%
‡
82%
81%
83%
-
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
58
Supplemental Information
Fiscal Year 2013
FIN - Human Services Finance
N = 64
Questions
1
I have a workplan.
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
‡
Overall
83%
97%
98%
95%
*
93%
‡
I have received adequate training to perform my job safely.
‡
93%
I have the necessary technology to do my job well.
94%
80%
‡
85%
92%
88%
‡
93%
92%
*
96%
‡
88%
‡
89%
*
79%
‡
81%
‡
78%
‡
89%
2
Overall, I feel safe going to my vehicle during regular business hours.
I am given opportunities to increase my job skills through training (workshops, etc.).
Workplace safety is a priority in my department.
I have the resources to complete my workload within performance expectations.
91%
My department leadership clearly communicates department performance goals.
My work gives me a feeling of personal accomplishment.
88%
The technology I use on the job is reliable.
85%
*
75%
‡
81%
The IT staff solves my technology problems effectively.
84%
82%
‡
87%
The IT staff solves my technology problems quickly.
83%
73%
‡
84%
I have been trained to effectively identify safety hazards.
I am able to apply skills I learn in trainings to better perform my job.
83%
84%
‡
89%
82%
*
‡
89%
My department director values our department's employees.
81%
*
‡
81%
The executive leadership of Mecklenburg County values County employees.
80%
*
‡
77%
Employees in my division share job knowledge with each other.
78%
*
‡
88%
I have the time to complete my workload within performance expectations.
77%
*
‡
80%
The Board of County Commissioners values County employees.
77%
*
‡
70%
My supervisor encourages me to come up with better ways of doing things.
76%
‡
85%
My department leadership clearly communicates what is going on in my department.
76%
*
73%
‡
73%
My co-workers are trustworthy.
75%
82%
‡
84%
Overall, I feel safe at my workplace after regular business hours.2
75%
72%
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
My division continuously looks for ways to do things better.
My supervisor values employees.
75%
84%
‡
83%
74%
82%
‡
79%
73%
*
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
72%
84%
70%
*
79%
‡
My supervisor is trustworthy.
I have received information on what to do in the event of an emergency.
‡
89%
‡
85%
My co-workers maintain a positive work environment.
68%
*
73%
‡
80%
Overall, I feel safe going to my vehicle after regular business hours.2
60%
66%
‡
77%
90%
86%
69%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
59
Enterprise Scorecard Measures
Fiscal Year 2013
FIN - Office of the Tax Collector
N = 44
FY13
FY12
FY11
FY13 County
Results
98%
Results
92%
Results
97%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
90%
92%
88%
90%
My supervisor clearly communicates my performance goals.
86%
87%
91%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
89%
85%
87%
90%
90%
90%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
94%
92%
88%
94%
My supervisor supports my participation in professional development opportunities.
I have an individual development plan (IDP).1
93%
93%
91%
92%
93%
92%
90%
79%
My supervisor provides sufficient feedback regarding my performance.
86%
84%
88%
87%
My supervisor provides timely feedback about my performance.
Average Score:
82%
86%
74%
86%
89%
89%
86%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
98%
100%
91%
92%
Employees in my division respect the diversity that exists among each other.
98%
100%
88%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
83%
94%
88%
89%
93%
98%
89%
91%
My co-workers willing to assist each other.
100%
98%
79%
91%
My co-workers are respectful of each other.
98%
92%
65%
87%
I would recommend Mecklenburg County to others as a good place to work.
93%
98%
91%
91%
Most days I feel good about coming to work.
93%
92%
82%
87%
My supervisor provides the flexibility I need to balance work and personal life.
92%
86%
85%
92%
My co-workers acknowledge my achievements.
90%
79%
69%
82%
My supervisor encourages creative thinking.
89%
91%
88%
87%
Mecklenburg County values its employees.
88%
84%
71%
80%
My supervisor encourages an open exchange of ideas.
85%
91%
85%
87%
My supervisor acknowledges my achievements.
83%
85%
82%
88%
My supervisor treats me with respect.
82%
88%
85%
94%
My supervisor treats me fairly.
82%
86%
79%
92%
I am able to openly communicate concerns to my supervisor.
Average Score:
79%
81%
85%
88%
89%
89%
81%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
60
Supplemental Information
Fiscal Year 2013
FIN - Office of the Tax Collector
N = 44
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
81%
Results
85%
Overall
93%
Workplace safety is a priority in my department.
The work I do is important.
100%
77%
81%
89%
100%
*
*
98%
I am able to apply skills I learn in trainings to better perform my job.
98%
*
97%
89%
I have received adequate training to perform my job safely.
I have a workplan.
I have received information on what to do in the event of an emergency.
95%
*
96%
95%
*
*
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
95%
95%
*
96%
*
76%
88%
My division continuously looks for ways to do things better.
I have been trained to effectively identify safety hazards.
95%
64%
79%
89%
I have the necessary technology to do my job well.
I have the resources to complete my workload within performance expectations.
95%
87%
88%
85%
95%
*
*
81%
My work gives me a feeling of personal accomplishment.
93%
93%
*
92%
*
88%
89%
Overall, I feel safe going to my vehicle during regular business hours.2
My co-workers maintain a positive work environment.
I have the time to complete my workload within performance expectations.
93%
80%
62%
80%
92%
*
*
80%
The executive leadership of Mecklenburg County values County employees.
90%
*
*
77%
My department director values our department's employees.
90%
*
*
81%
Employees in my division share job knowledge with each other.
90%
90%
*
77%
88%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor encourages me to come up with better ways of doing things.
*
73%
89%
88%
*
85%
85%
Overall, I am satisfied with security at the County facility where I work.2
*
84%
Overall, I feel safe at my workplace after regular business hours.2
My department leadership clearly communicates department performance goals.
87%
81%
93%
84%
86%
94%
82%
78%
My co-workers are trustworthy.
85%
69%
61%
84%
The technology I use on the job is reliable.
85%
75%
75%
81%
My department leadership clearly communicates what is going on in my department.
85%
82%
76%
73%
The IT staff solves my technology problems effectively.
My supervisor provides me with helpful suggestions to improve my job performance.
84%
85%
91%
87%
84%
*
*
84%
My supervisor values employees.
83%
83%
*
84%
*
85%
88%
The IT staff solves my technology problems quickly.
The Board of County Commissioners values County employees.
77%
*
76%
70%
My supervisor is trustworthy.
*
84%
1
81%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
61
83%
79%
93%
77%
83%
84%
89%
Enterprise Scorecard Measures
Fiscal Year 2013
Geospatial Information Services (GIS)
N = 31
FY13
FY12
FY11
FY13 County
Results
100%
Results
96%
Results
100%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
97%
86%
93%
87%
My supervisor clearly communicates his or her expectations of my job.
96%
96%
90%
90%
My supervisor clearly communicates my performance goals.
Average Score:
93%
96%
97%
88%
97%
94%
95%
89%
My supervisor supports my participation in professional development opportunities.
97%
90%
97%
92%
My supervisor provides sufficient feedback regarding my performance.
96%
86%
97%
87%
My supervisor provides timely feedback about my performance.
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
96%
93%
100%
86%
95%
90%
89%
94%
78%
84%
73%
79%
Average Score:
92%
89%
91%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
97%
86%
97%
92%
Employees in my division respect the diversity that exists among each other.
96%
89%
93%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
83%
90%
89%
94%
86%
93%
91%
My supervisor treats me with respect.
100%
96%
93%
94%
My supervisor acknowledges my achievements.
100%
90%
90%
88%
My supervisor provides the flexibility I need to balance work and personal life.
100%
97%
100%
92%
Most days I feel good about coming to work.
100%
90%
90%
87%
My co-workers willing to assist each other.
97%
97%
100%
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
90%
90%
91%
My supervisor treats me fairly.
97%
86%
90%
92%
I am able to openly communicate concerns to my supervisor.
97%
96%
96%
88%
Mecklenburg County values its employees.
97%
90%
90%
80%
My supervisor encourages an open exchange of ideas.
96%
92%
97%
87%
My supervisor encourages creative thinking.
96%
91%
96%
87%
My co-workers are respectful of each other.
87%
90%
93%
87%
My co-workers acknowledge my achievements.
Average Score:
86%
89%
78%
82%
96%
92%
93%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
62
Supplemental Information
Fiscal Year 2013
Geospatial Information Services (GIS)
N = 31
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
93%
Results
97%
Overall
93%
100%
100%
86%
85%
100%
*
*
88%
I have the time to complete my workload within performance expectations.
100%
*
*
80%
I have received information on what to do in the event of an emergency.
100%
*
*
85%
My work gives me a feeling of personal accomplishment.
97%
*
*
89%
The work I do is important.
97%
97%
*
86%
*
93%
98%
Overall, I am satisfied with security at the County facility where I work.2
The technology I use on the job is reliable.
My department director values our department's employees.
97%
93%
86%
81%
97%
*
*
81%
I am able to apply skills I learn in trainings to better perform my job.
97%
*
*
89%
I have the resources to complete my workload within performance expectations.
97%
96%
*
100%
81%
My supervisor is trustworthy.
My supervisor provides me with helpful suggestions to improve my job performance.
*
93%
96%
*
*
84%
My supervisor encourages me to come up with better ways of doing things.
96%
93%
*
81%
85%
The IT staff solves my technology problems effectively.
*
86%
My division continuously looks for ways to do things better.
Employees in my division share job knowledge with each other.
93%
86%
97%
79%
93%
*
*
88%
My supervisor values employees.
93%
93%
*
92%
*
100%
88%
Workplace safety is a priority in my department.
The executive leadership of Mecklenburg County values County employees.
90%
*
96%
77%
I have received adequate training to perform my job safely.
*
86%
Overall, I feel safe at my workplace after regular business hours.2
My co-workers are trustworthy.
90%
89%
88%
84%
89%
96%
97%
84%
I have been trained to effectively identify safety hazards.
89%
77%
84%
89%
The IT staff solves my technology problems quickly.
87%
93%
86%
84%
My co-workers maintain a positive work environment.
87%
93%
93%
80%
My department leadership clearly communicates what is going on in my department.
86%
81%
89%
73%
I have a workplan.1
My department leadership clearly communicates department performance goals.
86%
89%
93%
83%
83%
85%
89%
78%
82%
77%
81%
77%
80%
*
*
70%
2
Overall, I feel safe going to my vehicle during regular business hours.
I have the necessary technology to do my job well.
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
Overall, I feel safe going to my vehicle after regular business hours.2
The Board of County Commissioners values County employees.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
63
83%
89%
87%
89%
93%
Enterprise Scorecard Measures
Fiscal Year 2013
Internal Audit (AUD)
N=9
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
75%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
89%
75%
100%
90%
My supervisor clearly communicates my performance goals.
89%
88%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
78%
100%
100%
87%
89%
91%
94%
89%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
92%
I have an individual development plan (IDP).1
100%
100%
100%
79%
My supervisor provides sufficient feedback regarding my performance.
89%
88%
100%
87%
My supervisor annually assesses progress on my individual development plan.1
88%
100%
100%
94%
My supervisor provides timely feedback about my performance.
Average Score:
78%
57%
100%
86%
91%
89%
100%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
89%
100%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
89%
100%
100%
89%
93%
100%
100%
91%
82%
Motivation & Satisfaction
My co-workers acknowledge my achievements.
100%
86%
100%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
My supervisor treats me with respect.
89%
100%
100%
94%
My supervisor treats me fairly.
89%
100%
100%
92%
My supervisor encourages creative thinking.
89%
88%
100%
87%
My supervisor acknowledges my achievements.
89%
88%
100%
88%
I am able to openly communicate concerns to my supervisor.
89%
88%
100%
88%
I would recommend Mecklenburg County to others as a good place to work.
89%
100%
100%
91%
My co-workers willing to assist each other.
88%
100%
100%
91%
My supervisor encourages an open exchange of ideas.
88%
88%
100%
87%
My co-workers are respectful of each other.
78%
88%
100%
87%
Most days I feel good about coming to work.
78%
88%
100%
87%
Mecklenburg County values its employees.
Average Score:
78%
100%
100%
80%
88%
93%
100%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
64
Supplemental Information
Fiscal Year 2013
Internal Audit (AUD)
N=9
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
100%
100%
100%
87%
100%
100%
100%
84%
100%
88%
100%
84%
100%
100%
100%
83%
100%
88%
100%
81%
100%
100%
100%
77%
100%
*
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
*
88%
I have received information on what to do in the event of an emergency.
100%
My supervisor is trustworthy.
89%
*
88%
*
100%
89%
Workplace safety is a priority in my department.
89%
100%
100%
89%
I have the necessary technology to do my job well.
The executive leadership of Mecklenburg County values County employees.
89%
75%
75%
85%
89%
*
*
77%
My supervisor values employees.
89%
*
*
88%
Employees in my division share job knowledge with each other.
89%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
89%
*
*
85%
I have the resources to complete my workload within performance expectations.
89%
88%
*
100%
81%
I have received adequate training to perform my job safely.
*
86%
My co-workers are trustworthy.
The Board of County Commissioners values County employees.
88%
86%
100%
84%
88%
*
*
70%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
83%
*
100%
84%
I have a workplan.1
My division continuously looks for ways to do things better.
*
67%
78%
100%
100%
79%
My department leadership clearly communicates department performance goals.
78%
100%
100%
78%
My co-workers maintain a positive work environment.
My work gives me a feeling of personal accomplishment.
78%
88%
100%
80%
78%
*
*
89%
I am able to apply skills I learn in trainings to better perform my job.
78%
*
*
89%
I have the time to complete my workload within performance expectations.
78%
*
*
80%
My department director values our department's employees.
75%
71%
*
100%
81%
I have been trained to effectively identify safety hazards.
*
50%
My department leadership clearly communicates what is going on in my department.
63%
88%
100%
73%
Overall, I feel safe going to my vehicle during regular business hours.
The IT staff solves my technology problems effectively.
Overall, I feel safe at my workplace after regular business hours.
The IT staff solves my technology problems quickly.
2
2
Overall, I am satisfied with security at the County facility where I work.
The technology I use on the job is reliable.
Overall, I feel safe going to my vehicle after regular business hours.
The work I do is important.
3
2
2
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
65
85%
93%
83%
89%
Enterprise Scorecard Measures
Fiscal Year 2013
Land Use and Environmental Services Agency (LUE)
N = 293
FY13
FY12
FY11
FY13 County
Results
92%
Results
94%
Results
95%
Overall
90%
My supervisor clearly communicates my performance goals.
91%
91%
93%
88%
I have electronic access to the information I need to do my job well.
89%
90%
97%
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
88%
88%
87%
90%
91%
93%
89%
96%
94%
94%
94%
91%
92%
77%
79%
My supervisor supports my participation in professional development opportunities.
90%
92%
90%
92%
My supervisor provides sufficient feedback regarding my performance.
87%
90%
92%
87%
My supervisor provides timely feedback about my performance.
Average Score:
86%
89%
90%
86%
90%
92%
89%
88%
Employees in my division respect the diversity that exists among each other.
95%
92%
90%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
94%
93%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
91%
92%
93%
89%
93%
93%
92%
91%
My supervisor treats me with respect.
95%
95%
95%
94%
My supervisor provides the flexibility I need to balance work and personal life.
94%
95%
94%
92%
My supervisor treats me fairly.
94%
93%
92%
92%
My co-workers willing to assist each other.
92%
89%
92%
91%
I would recommend Mecklenburg County to others as a good place to work.
92%
89%
82%
91%
My co-workers are respectful of each other.
91%
91%
93%
87%
Most days I feel good about coming to work.
91%
88%
88%
87%
I am able to openly communicate concerns to my supervisor.
89%
91%
90%
88%
My supervisor acknowledges my achievements.
89%
88%
90%
88%
My supervisor encourages creative thinking.
89%
90%
92%
87%
My supervisor encourages an open exchange of ideas.
88%
91%
93%
87%
My co-workers acknowledge my achievements.
86%
82%
83%
82%
Mecklenburg County values its employees.
Average Score:
85%
80%
64%
80%
90%
89%
88%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
66
Supplemental Information
Fiscal Year 2013
Land Use and Environmental Services Agency (LUE)
N = 293
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
99%
Results
Results
*
93%
Overall
98%
I have received adequate training to perform my job safely.
98%
*
95%
I have been trained to effectively identify safety hazards.
97%
91%
84%
89%
96%
96%
90%
93%
95%
92%
88%
89%
95%
96%
93%
83%
94%
96%
91%
89%
My co-workers are trustworthy.
My work gives me a feeling of personal accomplishment.
93%
86%
91%
84%
93%
*
*
89%
Employees in my division share job knowledge with each other.
92%
90%
*
94%
*
82%
88%
Overall, I am satisfied with security at the County facility where I work.2
Overall, I feel safe at my workplace after regular business hours.2
My supervisor values employees.
89%
95%
83%
84%
88%
*
*
88%
I have the resources to complete my workload within performance expectations.
88%
*
*
81%
I am able to apply skills I learn in trainings to better perform my job.
87%
*
*
89%
My department director values our department's employees.
86%
86%
*
84%
81%
My department leadership clearly communicates department performance goals.
*
86%
My division continuously looks for ways to do things better.
My supervisor encourages me to come up with better ways of doing things.
85%
87%
83%
79%
84%
84%
*
89%
85%
I have the necessary technology to do my job well.
*
85%
My co-workers maintain a positive work environment.
84%
80%
85%
80%
The IT staff solves my technology problems effectively.
I am given opportunities to increase my job skills through training (workshops, etc.).
84%
84%
88%
87%
84%
*
*
88%
I have received information on what to do in the event of an emergency.
83%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
83%
*
*
84%
I have the time to complete my workload within performance expectations.
83%
81%
*
87%
80%
The technology I use on the job is reliable.
The executive leadership of Mecklenburg County values County employees.
*
79%
78%
*
83%
77%
The IT staff solves my technology problems quickly.
*
79%
My department leadership clearly communicates what is going on in my department.
78%
81%
82%
73%
Overall, I feel safe going to my vehicle after regular business hours.2
The Board of County Commissioners values County employees.
76%
80%
66%
77%
72%
*
*
70%
Overall, I feel safe going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
2
1
I have a workplan.
My supervisor is trustworthy.
81%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
67
93%
83%
78%
85%
81%
84%
Enterprise Scorecard Measures
Fiscal Year 2013
LUE - Air Quality
N = 22
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
100%
100%
100%
90%
My supervisor clearly communicates my performance goals.
100%
94%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
90%
94%
95%
87%
98%
97%
99%
89%
My supervisor supports my participation in professional development opportunities.
100%
95%
100%
92%
My supervisor provides timely feedback about my performance.
100%
94%
100%
86%
My supervisor provides sufficient feedback regarding my performance.
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
95%
100%
100%
87%
92%
94%
100%
94%
75%
89%
67%
79%
Average Score:
92%
95%
93%
88%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
94%
100%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
95%
94%
95%
92%
98%
96%
98%
91%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
My supervisor treats me with respect.
100%
94%
100%
94%
My supervisor treats me fairly.
100%
100%
100%
92%
My co-workers are respectful of each other.
100%
100%
100%
87%
My co-workers willing to assist each other.
100%
95%
100%
91%
My supervisor acknowledges my achievements.
100%
89%
91%
88%
My co-workers acknowledge my achievements.
100%
95%
100%
82%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
Most days I feel good about coming to work.
100%
100%
95%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
95%
91%
Mecklenburg County values its employees.
100%
100%
91%
80%
My supervisor encourages creative thinking.
95%
83%
95%
87%
My supervisor encourages an open exchange of ideas.
95%
83%
95%
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
95%
100%
91%
88%
99%
95%
97%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
68
Supplemental Information
Fiscal Year 2013
LUE - Air Quality
N = 22
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
I have been trained to effectively identify safety hazards.
100%
100%
100%
89%
My supervisor is trustworthy.
100%
100%
100%
89%
Workplace safety is a priority in my department.
100%
100%
95%
89%
I have the necessary technology to do my job well.
100%
100%
95%
85%
My co-workers are trustworthy.
100%
100%
100%
84%
The technology I use on the job is reliable.
100%
94%
100%
81%
My division continuously looks for ways to do things better.
100%
100%
100%
79%
My co-workers maintain a positive work environment.
100%
89%
100%
80%
My department leadership clearly communicates what is going on in my department.
My department director values our department's employees.
100%
100%
100%
73%
100%
*
*
81%
My supervisor values employees.
100%
*
*
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
*
89%
Employees in my division share job knowledge with each other.
100%
95%
*
91%
88%
Overall, I feel safe going to my vehicle during regular business hours.2
My department leadership clearly communicates department performance goals.
The work I do is important.
*
89%
95%
100%
100%
78%
95%
*
*
98%
My supervisor encourages me to come up with better ways of doing things.
95%
*
*
85%
I have the time to complete my workload within performance expectations.
95%
*
*
80%
I have the resources to complete my workload within performance expectations.
95%
95%
*
95%
81%
I have a workplan.1
*
100%
Overall, I am satisfied with security at the County facility where I work.2
The executive leadership of Mecklenburg County values County employees.
91%
100%
90%
83%
91%
*
*
77%
My work gives me a feeling of personal accomplishment.
My supervisor provides me with helpful suggestions to improve my job performance.
91%
86%
*
*
86%
89%
The IT staff solves my technology problems effectively.
*
*
89%
Overall, I feel safe at my workplace after regular business hours.2
I have received information on what to do in the event of an emergency.
84%
100%
100%
84%
83%
*
83%
*
86%
85%
*
78%
*
67%
70%
I have received adequate training to perform my job safely.
90%
The IT staff solves my technology problems quickly.
The Board of County Commissioners values County employees.
81%
Overall, I feel safe going to my vehicle after regular business hours.2
53%
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
69
93%
83%
84%
87%
84%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
LUE - Code Enforcement
N = 125
FY13
FY12
FY11
FY13 County
Results
89%
Results
95%
Results
94%
Overall
90%
My supervisor clearly communicates my performance goals.
88%
88%
91%
88%
My supervisor informs me about management decisions that relate to my job.
83%
84%
83%
87%
I have electronic access to the information I need to do my job well.
Average Score:
81%
87%
97%
90%
85%
89%
91%
89%
98%
97%
96%
94%
92%
88%
83%
79%
My supervisor provides sufficient feedback regarding my performance.
84%
87%
91%
87%
My supervisor provides timely feedback about my performance.
81%
86%
90%
86%
My supervisor supports my participation in professional development opportunities.
Average Score:
81%
88%
84%
92%
87%
89%
89%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
96%
96%
92%
Employees in my division respect the diversity that exists among each other.
94%
91%
96%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
88%
91%
94%
89%
92%
93%
95%
91%
My supervisor treats me with respect.
94%
94%
96%
94%
My co-workers willing to assist each other.
93%
86%
96%
91%
My supervisor treats me fairly.
92%
92%
93%
92%
My co-workers are respectful of each other.
91%
89%
99%
87%
My supervisor provides the flexibility I need to balance work and personal life.
91%
95%
94%
92%
I would recommend Mecklenburg County to others as a good place to work.
90%
85%
76%
91%
Most days I feel good about coming to work.
86%
85%
87%
87%
My supervisor acknowledges my achievements.
84%
84%
90%
88%
My supervisor encourages creative thinking.
83%
88%
90%
87%
I am able to openly communicate concerns to my supervisor.
83%
88%
89%
88%
My co-workers acknowledge my achievements.
82%
78%
87%
82%
My supervisor encourages an open exchange of ideas.
82%
89%
90%
87%
Mecklenburg County values its employees.
Average Score:
81%
69%
60%
80%
87%
86%
88%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
70
3
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
Supplemental Information
Fiscal Year 2013
LUE - Code Enforcement
N = 125
Questions
FY13
FY12
FY11
FY13 County
Results
99%
Results
Results
*
92%
Overall
98%
99%
*
97%
99%
95%
97%
93%
Workplace safety is a priority in my department.
96%
93%
95%
89%
I have been trained to effectively identify safety hazards.
96%
94%
85%
89%
96%
97%
91%
83%
94%
*
*
89%
Employees in my division share job knowledge with each other.
93%
92%
*
97%
*
90%
88%
My supervisor is trustworthy.
My co-workers are trustworthy.
92%
89%
92%
84%
I have a workplan.1
92%
91%
91%
83%
Overall, I feel safe at my workplace after regular business hours.2
92%
94%
83%
84%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor values employees.
86%
82%
74%
77%
82%
*
*
88%
I have the resources to complete my workload within performance expectations.
82%
82%
*
82%
*
84%
81%
My department leadership clearly communicates department performance goals.
My division continuously looks for ways to do things better.
79%
84%
86%
79%
My co-workers maintain a positive work environment.
I am able to apply skills I learn in trainings to better perform my job.
79%
74%
87%
80%
78%
77%
*
85%
89%
I have the necessary technology to do my job well.
I have received information on what to do in the event of an emergency.
*
82%
76%
*
99%
85%
The IT staff solves my technology problems effectively.
My supervisor encourages me to come up with better ways of doing things.
*
80%
76%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
75%
*
*
84%
The executive leadership of Mecklenburg County values County employees.
75%
*
*
77%
My department director values our department's employees.
I have the time to complete my workload within performance expectations.
75%
*
*
*
*
81%
I am given opportunities to increase my job skills through training (workshops, etc.).
69%
69%
*
93%
88%
The IT staff solves my technology problems quickly.
*
74%
The technology I use on the job is reliable.
The Board of County Commissioners values County employees.
69%
65%
83%
81%
68%
67%
*
79%
70%
My department leadership clearly communicates what is going on in my department.
*
77%
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
Overall, I am satisfied with security at the County facility where I work.
My work gives me a feeling of personal accomplishment.
2
76%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
71
93%
89%
78%
85%
87%
80%
84%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
LUE - Solid Waste
N = 52
FY13
FY12
FY11
FY13 County
Results
94%
Results
95%
Results
97%
Overall
88%
My supervisor informs me about management decisions that relate to my job.
94%
98%
89%
87%
I have electronic access to the information I need to do my job well.
92%
95%
95%
90%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
92%
95%
97%
90%
93%
96%
95%
89%
100%
95%
92%
92%
100%
98%
68%
79%
My supervisor annually assesses progress on my individual development plan.1
98%
95%
80%
94%
My supervisor provides sufficient feedback regarding my performance.
92%
95%
92%
87%
My supervisor provides timely feedback about my performance.
Average Score:
92%
93%
89%
86%
96%
95%
84%
88%
Employees in my division respect the diversity that exists among each other.
96%
95%
92%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
95%
97%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
95%
94%
89%
94%
95%
94%
91%
Most days I feel good about coming to work.
96%
98%
93%
87%
My supervisor provides the flexibility I need to balance work and personal life.
96%
95%
95%
92%
My supervisor treats me with respect.
96%
98%
95%
94%
My supervisor treats me fairly.
96%
92%
90%
92%
My supervisor encourages creative thinking.
96%
97%
92%
87%
I would recommend Mecklenburg County to others as a good place to work.
94%
98%
95%
91%
My supervisor acknowledges my achievements.
92%
95%
89%
88%
My supervisor encourages an open exchange of ideas.
92%
98%
90%
87%
I am able to openly communicate concerns to my supervisor.
92%
90%
92%
88%
My co-workers willing to assist each other.
88%
93%
83%
91%
My co-workers are respectful of each other.
85%
93%
85%
87%
Mecklenburg County values its employees.
85%
90%
66%
80%
My co-workers acknowledge my achievements.
Average Score:
83%
85%
77%
82%
92%
94%
88%
88%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
My supervisor supports my participation in professional development opportunities.
1
I have an individual development plan (IDP).
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
72
Supplemental Information
Fiscal Year 2013
LUE - Solid Waste
N = 52
Questions
I have been trained to effectively identify safety hazards.
The work I do is important.
I have the time to complete my workload within performance expectations.
Overall, I feel safe going to my vehicle during regular business hours.
2
1
I have a workplan.
I have the resources to complete my workload within performance expectations.
FY13
FY12
FY11
FY13 County
Results
100%
Results
93%
Results
95%
Overall
89%
100%
*
*
98%
100%
*
97%
80%
98%
*
100%
98%
100%
95%
83%
98%
*
97%
81%
93%
I have received adequate training to perform my job safely.
I am able to apply skills I learn in trainings to better perform my job.
98%
*
98%
98%
*
*
89%
My work gives me a feeling of personal accomplishment.
96%
96%
*
100%
*
89%
89%
Overall, I feel safe at my workplace after regular business hours.2
Workplace safety is a priority in my department.
96%
95%
100%
89%
Overall, I am satisfied with security at the County facility where I work.2
I am given opportunities to increase my job skills through training (workshops, etc.).
96%
98%
92%
83%
94%
*
90%
88%
93%
84%
My supervisor is trustworthy.
My department director values our department's employees.
93%
*
98%
92%
*
*
81%
My supervisor values employees.
92%
*
*
88%
Employees in my division share job knowledge with each other.
92%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
92%
91%
*
81%
85%
The IT staff solves my technology problems effectively.
*
83%
My co-workers are trustworthy.
My supervisor provides me with helpful suggestions to improve my job performance.
90%
85%
87%
84%
90%
*
*
84%
I have received information on what to do in the event of an emergency.
90%
90%
*
95%
*
79%
85%
Overall, I feel safe going to my vehicle after regular business hours.2
The IT staff solves my technology problems quickly.
88%
73%
71%
84%
I have the necessary technology to do my job well.
88%
98%
95%
85%
The technology I use on the job is reliable.
88%
98%
92%
81%
My division continuously looks for ways to do things better.
86%
90%
89%
79%
My department leadership clearly communicates department performance goals.
86%
100%
88%
78%
My co-workers maintain a positive work environment.
85%
92%
78%
80%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
84%
95%
75%
73%
83%
*
*
70%
The executive leadership of Mecklenburg County values County employees.
83%
*
*
77%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
73
89%
87%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
LUE - Support Services
N = 27
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
90%
My supervisor clearly communicates my performance goals.
90%
95%
100%
88%
My supervisor clearly communicates his or her expectations of my job.
90%
95%
100%
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
85%
95%
100%
87%
91%
96%
100%
89%
91%
100%
94%
92%
87%
100%
71%
79%
My supervisor annually assesses progress on my individual development plan.1
84%
100%
100%
94%
My supervisor provides sufficient feedback regarding my performance.
80%
90%
94%
87%
My supervisor provides timely feedback about my performance.
Average Score:
80%
95%
88%
86%
84%
97%
90%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
90%
88%
92%
Employees in my division respect the diversity that exists among each other.
95%
95%
69%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
95%
93%
89%
94%
93%
83%
91%
I would recommend Mecklenburg County to others as a good place to work.
100%
95%
83%
91%
My co-workers are respectful of each other.
96%
95%
72%
87%
My supervisor acknowledges my achievements.
95%
90%
94%
88%
Mecklenburg County values its employees.
93%
86%
72%
80%
My co-workers willing to assist each other.
91%
95%
72%
91%
My supervisor treats me with respect.
90%
91%
100%
94%
I am able to openly communicate concerns to my supervisor.
90%
85%
94%
88%
My supervisor treats me fairly.
89%
100%
94%
92%
My supervisor provides the flexibility I need to balance work and personal life.
89%
95%
100%
92%
Most days I feel good about coming to work.
88%
91%
89%
87%
My co-workers acknowledge my achievements.
86%
82%
80%
82%
My supervisor encourages creative thinking.
84%
94%
94%
87%
My supervisor encourages an open exchange of ideas.
Average Score:
84%
95%
100%
87%
90%
92%
88%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor supports my participation in professional development opportunities.
1
I have an individual development plan (IDP).
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
74
Supplemental Information
Fiscal Year 2013
LUE - Support Services
N = 27
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
91%
Results
88%
Overall
93%
100%
95%
94%
93%
The IT staff solves my technology problems effectively.
100%
84%
71%
87%
Workplace safety is a priority in my department.
100%
90%
82%
89%
I have the necessary technology to do my job well.
100%
100%
88%
85%
The IT staff solves my technology problems quickly.
100%
84%
71%
84%
My co-workers are trustworthy.
100%
95%
76%
84%
The technology I use on the job is reliable.
The work I do is important.
100%
100%
100%
81%
100%
*
*
98%
My department director values our department's employees.
96%
95%
*
80%
81%
Overall, I feel safe at my workplace after regular business hours.2
*
95%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor is trustworthy.
My work gives me a feeling of personal accomplishment.
95%
90%
82%
83%
95%
95%
94%
89%
92%
*
*
89%
My supervisor values employees.
92%
*
*
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
91%
*
100%
88%
I have a workplan.1
I am able to apply skills I learn in trainings to better perform my job.
*
95%
91%
*
*
89%
Employees in my division share job knowledge with each other.
91%
90%
*
82%
88%
My division continuously looks for ways to do things better.
*
95%
I have been trained to effectively identify safety hazards.
I have received information on what to do in the event of an emergency.
90%
89%
80%
89%
90%
87%
*
69%
85%
My co-workers maintain a positive work environment.
I have the time to complete my workload within performance expectations.
*
86%
86%
*
*
80%
I have the resources to complete my workload within performance expectations.
86%
*
*
81%
The executive leadership of Mecklenburg County values County employees.
My department leadership clearly communicates department performance goals.
My supervisor provides me with helpful suggestions to improve my job performance.
85%
*
95%
*
93%
77%
*
56%
84%
85%
84%
83%
79%
80%
78%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
80%
*
80%
80%
90%
94%
73%
79%
*
*
85%
The Board of County Commissioners values County employees.
78%
*
*
70%
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
75
77%
Enterprise Scorecard Measures
Fiscal Year 2013
LUE - Water & Land Resources
N = 67
FY13
FY12
FY11
FY13 County
Results
94%
Results
94%
Results
97%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
94%
94%
95%
87%
I have electronic access to the information I need to do my job well.
92%
94%
97%
90%
My supervisor clearly communicates my performance goals.
Average Score:
91%
96%
95%
88%
93%
94%
96%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
98%
95%
95%
94%
My supervisor supports my participation in professional development opportunities.
97%
98%
98%
92%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
89%
96%
93%
87%
89%
87%
75%
79%
My supervisor provides timely feedback about my performance.
Average Score:
86%
93%
92%
86%
92%
94%
91%
88%
Employees in my division respect the diversity that exists among each other.
95%
91%
95%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
96%
95%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
87%
91%
91%
92%
92%
93%
93%
91%
92%
Diversity Perception
Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
98%
98%
98%
I am able to openly communicate concerns to my supervisor.
97%
100%
98%
88%
My supervisor treats me with respect.
95%
100%
100%
94%
My supervisor treats me fairly.
95%
98%
98%
92%
My supervisor encourages an open exchange of ideas.
95%
98%
100%
87%
Most days I feel good about coming to work.
93%
88%
86%
87%
My co-workers are respectful of each other.
92%
87%
100%
87%
My co-workers willing to assist each other.
92%
91%
100%
91%
My supervisor encourages creative thinking.
92%
98%
98%
87%
My supervisor acknowledges my achievements.
91%
96%
93%
88%
I would recommend Mecklenburg County to others as a good place to work.
90%
88%
80%
91%
My co-workers acknowledge my achievements.
89%
85%
86%
82%
Mecklenburg County values its employees.
Average Score:
86%
94%
61%
80%
93%
94%
92%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
76
Supplemental Information
Fiscal Year 2013
LUE - Water & Land Resources
N = 67
Questions
FY13
FY12
FY11
FY13 County
Results
97%
Results
Results
*
98%
Overall
98%
97%
*
98%
97%
100%
92%
83%
97%
94%
78%
89%
I have received adequate training to perform my job safely.
My department director values our department's employees.
95%
98%
91%
93%
94%
94%
*
98%
81%
My co-workers are trustworthy.
I am given opportunities to increase my job skills through training (workshops, etc.).
*
82%
92%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
92%
*
*
85%
My supervisor values employees.
91%
91%
*
84%
88%
My department leadership clearly communicates department performance goals.
Employees in my division share job knowledge with each other.
*
98%
91%
*
*
88%
My work gives me a feeling of personal accomplishment.
90%
*
*
89%
I am able to apply skills I learn in trainings to better perform my job.
89%
89%
*
81%
89%
Overall, I feel safe going to my vehicle during regular business hours.2
Workplace safety is a priority in my department.
*
98%
89%
94%
78%
89%
My division continuously looks for ways to do things better.
I have the resources to complete my workload within performance expectations.
88%
94%
81%
79%
88%
*
*
81%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
*
*
84%
I have received information on what to do in the event of an emergency.
86%
86%
*
97%
85%
My co-workers maintain a positive work environment.
*
81%
The IT staff solves my technology problems effectively.
85%
85%
83%
87%
My department leadership clearly communicates what is going on in my department.
85%
83%
92%
73%
I have the necessary technology to do my job well.
84%
92%
91%
85%
The technology I use on the job is reliable.
84%
94%
90%
81%
The executive leadership of Mecklenburg County values County employees.
Overall, I feel safe at my workplace after regular business hours.2
The IT staff solves my technology problems quickly.
I have the time to complete my workload within performance expectations.
83%
*
81%
77%
79%
*
98%
79%
81%
79%
84%
77%
*
87%
*
64%
80%
*
57%
*
50%
70%
The work I do is important.
My supervisor is trustworthy.
1
I have a workplan.
I have been trained to effectively identify safety hazards.
Overall, I am satisfied with security at the County facility where I work.2
The Board of County Commissioners values County employees.
70%
Overall, I feel safe going to my vehicle after regular business hours.2
58%
72%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
77
89%
84%
78%
93%
80%
84%
83%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
Manager's Office (MGR)
N = 19
FY13
FY12
FY11
FY13 County
Results
100%
Results
94%
Results
82%
Overall
90%
My supervisor clearly communicates my performance goals.
100%
93%
91%
88%
I have electronic access to the information I need to do my job well.
89%
94%
95%
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
89%
97%
91%
87%
95%
94%
90%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
89%
86%
94%
My supervisor supports my participation in professional development opportunities.
89%
100%
95%
92%
My supervisor provides sufficient feedback regarding my performance.
89%
87%
86%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
84%
90%
91%
86%
83%
54%
41%
79%
Average Score:
89%
84%
80%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
91%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
90%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
88%
100%
90%
89%
96%
100%
91%
91%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
86%
91%
Mecklenburg County values its employees.
100%
94%
64%
80%
My co-workers are respectful of each other.
95%
100%
95%
87%
My co-workers willing to assist each other.
95%
97%
100%
91%
Most days I feel good about coming to work.
95%
97%
77%
87%
My supervisor encourages creative thinking.
94%
100%
95%
87%
My supervisor acknowledges my achievements.
89%
97%
95%
88%
My co-workers acknowledge my achievements.
89%
96%
89%
82%
My supervisor encourages an open exchange of ideas.
89%
100%
95%
87%
My supervisor provides the flexibility I need to balance work and personal life.
89%
97%
100%
92%
I am able to openly communicate concerns to my supervisor.
89%
97%
95%
88%
My supervisor treats me with respect.
89%
100%
100%
94%
My supervisor treats me fairly.
Average Score:
83%
100%
100%
92%
92%
98%
92%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
78
Supplemental Information
Fiscal Year 2013
Manager's Office (MGR)
N = 19
Questions
Overall, I feel safe going to my vehicle during regular business hours.
2
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
100%
100%
95%
84%
100%
69%
45%
83%
100%
96%
95%
83%
100%
*
*
81%
The work I do is important.
100%
*
*
98%
I am able to apply skills I learn in trainings to better perform my job.
100%
95%
*
95%
89%
I have the necessary technology to do my job well.
My work gives me a feeling of personal accomplishment.
*
94%
95%
*
*
89%
My supervisor encourages me to come up with better ways of doing things.
95%
94%
*
93%
*
86%
85%
The IT staff solves my technology problems quickly.
The executive leadership of Mecklenburg County values County employees.
94%
*
95%
77%
My supervisor is trustworthy.
*
100%
My co-workers are trustworthy.
89%
96%
95%
84%
My co-workers maintain a positive work environment.
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
93%
86%
80%
89%
*
76%
88%
Overall, I feel safe at my workplace after regular business hours.
I have a workplan.
1
Overall, I am satisfied with security at the County facility where I work.
My department director values our department's employees.
2
94%
85%
84%
89%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor values employees.
89%
*
93%
89%
*
*
88%
Employees in my division share job knowledge with each other.
89%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
89%
*
*
84%
I have the resources to complete my workload within performance expectations.
89%
88%
*
84%
81%
I have received adequate training to perform my job safely.
*
92%
The IT staff solves my technology problems effectively.
88%
90%
86%
87%
My division continuously looks for ways to do things better.
88%
100%
95%
79%
Workplace safety is a priority in my department.
85%
82%
81%
89%
My department leadership clearly communicates what is going on in my department.
I have the time to complete my workload within performance expectations.
83%
87%
77%
73%
83%
81%
*
68%
80%
My department leadership clearly communicates department performance goals.
*
86%
The technology I use on the job is reliable.
79%
79%
82%
81%
I have been trained to effectively identify safety hazards.
I have received information on what to do in the event of an emergency.
63%
57%
68%
89%
50%
*
*
85%
The Board of County Commissioners values County employees.
44%
*
*
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
79
77%
93%
78%
Enterprise Scorecard Measures
Fiscal Year 2013
MGR - County Assessor's Office
N = 42
FY13
FY12
FY11
FY13 County
Results
83%
Results
78%
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
77%
88%
‡
90%
My supervisor clearly communicates my performance goals.
75%
86%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
66%
76%
‡
87%
75%
82%
-
89%
92%
94%
‡
79%
91%
87%
‡
94%
My supervisor supports my participation in professional development opportunities.
84%
88%
‡
92%
My supervisor provides timely feedback about my performance.
75%
82%
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score:
70%
82%
‡
87%
82%
87%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
85%
96%
‡
92%
Employees in my division respect the diversity that exists among each other.
85%
88%
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
82%
87%
‡
89%
84%
90%
-
91%
My supervisor provides the flexibility I need to balance work and personal life.
90%
92%
‡
92%
My supervisor treats me with respect.
88%
94%
‡
94%
My co-workers willing to assist each other.
85%
85%
‡
91%
My co-workers acknowledge my achievements.
82%
78%
‡
82%
My co-workers are respectful of each other.
80%
92%
‡
87%
My supervisor encourages an open exchange of ideas.
80%
83%
‡
87%
I am able to openly communicate concerns to my supervisor.
80%
88%
‡
88%
My supervisor treats me fairly.
78%
84%
‡
92%
My supervisor acknowledges my achievements.
75%
78%
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
74%
83%
‡
91%
My supervisor encourages creative thinking.
73%
82%
‡
87%
Most days I feel good about coming to work.
69%
81%
‡
87%
Mecklenburg County values its employees.
Average Score:
57%
67%
‡
80%
78%
84%
-
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
80
Supplemental Information
Fiscal Year 2013
MGR - County Assessor's Office
N = 42
Questions
FY13
FY12
FY11
FY13 County
Results
93%
Results
85%
Results
‡
Overall
84%
90%
*
96%
‡
98%
90%
‡
93%
90%
88%
‡
93%
90%
86%
‡
87%
86%
94%
‡
83%
82%
92%
‡
83%
82%
81%
‡
89%
Workplace safety is a priority in my department.
81%
85%
‡
89%
Overall, I feel safe at my workplace after regular business hours.2
I am given opportunities to increase my job skills through training (workshops, etc.).
80%
90%
‡
84%
80%
‡
88%
The IT staff solves my technology problems quickly.
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
The IT staff solves my technology problems effectively.
I have a workplan.
1
Overall, I am satisfied with security at the County facility where I work.
I have been trained to effectively identify safety hazards.
2
My supervisor is trustworthy.
My supervisor values employees.
78%
*
88%
‡
89%
76%
*
‡
88%
My work gives me a feeling of personal accomplishment.
76%
*
‡
89%
Employees in my division share job knowledge with each other.
76%
‡
88%
My co-workers are trustworthy.
75%
*
77%
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
I am able to apply skills I learn in trainings to better perform my job.
75%
87%
‡
77%
73%
*
‡
89%
My supervisor encourages me to come up with better ways of doing things.
73%
*
‡
85%
I have received information on what to do in the event of an emergency.
71%
‡
85%
My co-workers maintain a positive work environment.
71%
*
75%
‡
80%
I have the necessary technology to do my job well.
My supervisor provides me with helpful suggestions to improve my job performance.
70%
61%
‡
85%
70%
*
‡
84%
I have the time to complete my workload within performance expectations.
66%
*
‡
80%
My department director values our department's employees.
I have the resources to complete my workload within performance expectations.
65%
*
*
‡
81%
‡
81%
The executive leadership of Mecklenburg County values County employees.
60%
‡
77%
My department leadership clearly communicates department performance goals.
59%
*
65%
‡
78%
The technology I use on the job is reliable.
59%
59%
‡
81%
My division continuously looks for ways to do things better.
55%
73%
‡
79%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
50%
62%
‡
73%
29%
*
‡
70%
63%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
81
Enterprise Scorecard Measures
Fiscal Year 2013
MGR - Manager's Office/Clerk/Economic Development
N = 10
FY13
FY12
FY11
FY13 County
Results
100%
Results
95%
Results
89%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
100%
90%
67%
90%
My supervisor clearly communicates my performance goals.
100%
90%
78%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
95%
89%
87%
95%
93%
81%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
75%
50%
94%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
92%
My supervisor provides sufficient feedback regarding my performance.
100%
81%
78%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
90%
86%
89%
86%
67%
28%
25%
79%
Average Score:
91%
74%
68%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
78%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
89%
100%
78%
89%
96%
100%
85%
91%
91%
Diversity Perception
Motivation & Satisfaction
My co-workers willing to assist each other.
100%
95%
100%
My supervisor encourages creative thinking.
100%
100%
100%
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
95%
100%
92%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
89%
91%
Mecklenburg County values its employees.
100%
91%
78%
80%
My supervisor treats me with respect.
90%
100%
100%
94%
My supervisor treats me fairly.
90%
100%
100%
92%
My co-workers are respectful of each other.
90%
100%
100%
87%
My supervisor acknowledges my achievements.
90%
95%
100%
88%
My co-workers acknowledge my achievements.
90%
94%
100%
82%
My supervisor encourages an open exchange of ideas.
90%
100%
100%
87%
I am able to openly communicate concerns to my supervisor.
90%
95%
89%
88%
Most days I feel good about coming to work.
Average Score:
90%
95%
78%
87%
94%
97%
95%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
82
Supplemental Information
Fiscal Year 2013
MGR - Manager's Office/Clerk/Economic Development
N = 10
Questions
Overall, I feel safe going to my vehicle during regular business hours.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
2
100%
100%
100%
84%
100%
53%
33%
83%
100%
90%
89%
85%
100%
95%
89%
83%
100%
100%
100%
79%
100%
*
*
81%
My supervisor values employees.
100%
*
*
88%
The work I do is important.
100%
*
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
*
89%
Employees in my division share job knowledge with each other.
100%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
*
*
84%
My supervisor encourages me to come up with better ways of doing things.
100%
*
*
85%
I have the time to complete my workload within performance expectations.
100%
*
*
80%
I have the resources to complete my workload within performance expectations.
100%
90%
*
86%
81%
I have received adequate training to perform my job safely.
*
88%
The IT staff solves my technology problems effectively.
90%
84%
78%
87%
My supervisor is trustworthy.
90%
100%
89%
89%
The IT staff solves my technology problems quickly.
90%
90%
78%
84%
My co-workers are trustworthy.
90%
94%
100%
84%
The technology I use on the job is reliable.
90%
84%
78%
81%
My co-workers maintain a positive work environment.
My work gives me a feeling of personal accomplishment.
90%
90%
89%
80%
90%
89%
*
67%
89%
My department leadership clearly communicates department performance goals.
*
80%
Overall, I feel safe going to my vehicle after regular business hours.2
The executive leadership of Mecklenburg County values County employees.
89%
95%
88%
77%
89%
78%
*
67%
77%
Workplace safety is a priority in my department.
*
80%
My department leadership clearly communicates what is going on in my department.
78%
81%
67%
73%
I have been trained to effectively identify safety hazards.
The Board of County Commissioners values County employees.
67%
56%
75%
89%
33%
*
*
70%
I have received information on what to do in the event of an emergency.
33%
*
*
85%
Overall, I feel safe at my workplace after regular business hours.
1
I have a workplan.
I have the necessary technology to do my job well.
Overall, I am satisfied with security at the County facility where I work.
My division continuously looks for ways to do things better.
My department director values our department's employees.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
83
93%
78%
89%
Enterprise Scorecard Measures
Fiscal Year 2013
MGR - Office of Management and Budget
N=9
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
90%
My supervisor clearly communicates my performance goals.
100%
100%
100%
88%
My supervisor informs me about management decisions that relate to my job.
100%
100%
100%
87%
I have electronic access to the information I need to do my job well.
Average Score:
78%
90%
100%
90%
94%
98%
100%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
100%
100%
94%
100%
100%
100%
79%
My supervisor supports my participation in professional development opportunities.
78%
100%
100%
92%
My supervisor provides sufficient feedback regarding my performance.
78%
100%
100%
87%
My supervisor provides timely feedback about my performance.
Average Score:
78%
100%
100%
86%
87%
100%
100%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
88%
100%
100%
89%
96%
100%
100%
91%
My co-workers are respectful of each other.
100%
100%
100%
87%
Most days I feel good about coming to work.
100%
100%
80%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
80%
91%
Mecklenburg County values its employees.
100%
100%
60%
80%
My co-workers willing to assist each other.
89%
100%
100%
91%
My supervisor acknowledges my achievements.
89%
100%
100%
88%
My co-workers acknowledge my achievements.
89%
100%
80%
82%
My supervisor encourages an open exchange of ideas.
89%
100%
100%
87%
I am able to openly communicate concerns to my supervisor.
89%
100%
100%
88%
My supervisor treats me with respect.
88%
100%
100%
94%
My supervisor encourages creative thinking.
88%
100%
100%
87%
My supervisor provides the flexibility I need to balance work and personal life.
78%
100%
100%
92%
My supervisor treats me fairly.
Average Score:
75%
100%
100%
92%
90%
100%
92%
88%
I have an individual development plan (IDP).
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
84
Supplemental Information
Fiscal Year 2013
MGR - Office of Management and Budget
N=9
Questions
Overall, I feel safe going to my vehicle during regular business hours.
Overall, I feel safe at my workplace after regular business hours.
My supervisor is trustworthy.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
2
1
I have a workplan.
Workplace safety is a priority in my department.
100%
100%
100%
84%
100%
100%
100%
89%
100%
100%
60%
83%
100%
86%
100%
89%
100%
100%
80%
84%
Overall, I am satisfied with security at the County facility where I work.
The executive leadership of Mecklenburg County values County employees.
100%
100%
100%
83%
100%
*
*
77%
My department director values our department's employees.
100%
*
*
81%
My work gives me a feeling of personal accomplishment.
100%
*
*
89%
The work I do is important.
100%
*
*
98%
I am able to apply skills I learn in trainings to better perform my job.
100%
I have the necessary technology to do my job well.
89%
*
100%
*
100%
85%
My co-workers are trustworthy.
89%
100%
100%
84%
My co-workers maintain a positive work environment.
89%
100%
80%
80%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
89%
90%
100%
77%
89%
100%
100%
73%
89%
86%
*
75%
85%
I have received adequate training to perform my job safely.
*
100%
The IT staff solves my technology problems effectively.
86%
100%
80%
87%
My division continuously looks for ways to do things better.
My supervisor values employees.
78%
100%
100%
79%
78%
*
*
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
78%
*
*
88%
I have the resources to complete my workload within performance expectations.
78%
*
*
81%
Employees in my division share job knowledge with each other.
75%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
75%
71%
*
80%
84%
My department leadership clearly communicates department performance goals.
*
100%
The technology I use on the job is reliable.
I have the time to complete my workload within performance expectations.
67%
70%
80%
81%
67%
*
*
80%
I have received information on what to do in the event of an emergency.
67%
57%
*
57%
*
60%
85%
I have been trained to effectively identify safety hazards.
The Board of County Commissioners values County employees.
56%
*
*
70%
The IT staff solves my technology problems quickly.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
85
89%
93%
78%
89%
Enterprise Scorecard Measures
Fiscal Year 2013
MeckLINK Behavioral Health (MCO)
N = 146
FY13
FY12
FY11
FY13 County
Results
90%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
88%
‡
‡
88%
My supervisor clearly communicates his or her expectations of my job.
87%
‡
‡
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
82%
‡
‡
87%
87%
-
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
98%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
96%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
90%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
87%
‡
‡
86%
74%
‡
‡
79%
Average Score:
89%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
98%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
96%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
‡
‡
89%
95%
-
-
91%
My co-workers willing to assist each other.
99%
‡
‡
91%
My co-workers are respectful of each other.
97%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
96%
‡
‡
92%
My supervisor treats me with respect.
96%
‡
‡
94%
I would recommend Mecklenburg County to others as a good place to work.
93%
‡
‡
91%
My supervisor treats me fairly.
93%
‡
‡
92%
My supervisor acknowledges my achievements.
91%
‡
‡
88%
My co-workers acknowledge my achievements.
91%
‡
‡
82%
I am able to openly communicate concerns to my supervisor.
90%
‡
‡
88%
My supervisor encourages creative thinking.
90%
‡
‡
87%
Mecklenburg County values its employees.
89%
‡
‡
80%
My supervisor encourages an open exchange of ideas.
88%
‡
‡
87%
Most days I feel good about coming to work.
Average Score:
85%
‡
‡
87%
92%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
86
Supplemental Information
Fiscal Year 2013
MeckLINK Behavioral Health (MCO)
N = 146
Questions
Overall, I feel safe going to my vehicle during regular business hours.
The work I do is important.
2
FY13
FY12
FY11
FY13 County
Results
98%
Results
‡
Results
‡
Overall
93%
97%
‡
‡
98%
My supervisor is trustworthy.
95%
‡
‡
89%
My co-workers are trustworthy.
The Board of County Commissioners values County employees.
95%
‡
‡
84%
92%
‡
‡
70%
My co-workers maintain a positive work environment.
92%
‡
‡
80%
I have received adequate training to perform my job safely.
My supervisor values employees.
92%
‡
‡
93%
92%
‡
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
‡
‡
88%
Employees in my division share job knowledge with each other.
91%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
91%
‡
‡
89%
The executive leadership of Mecklenburg County values County employees.
90%
‡
‡
77%
The IT staff solves my technology problems effectively.
90%
‡
‡
87%
Workplace safety is a priority in my department.
90%
‡
‡
89%
I have been trained to effectively identify safety hazards.
88%
‡
‡
89%
I have a workplan.1
My department director values our department's employees.
86%
‡
‡
83%
86%
‡
‡
81%
I have the necessary technology to do my job well.
My supervisor encourages me to come up with better ways of doing things.
86%
‡
‡
85%
85%
‡
‡
85%
My work gives me a feeling of personal accomplishment.
84%
‡
‡
89%
The IT staff solves my technology problems quickly.
My supervisor provides me with helpful suggestions to improve my job performance.
84%
‡
‡
84%
84%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
I have received information on what to do in the event of an emergency.
83%
‡
‡
83%
82%
‡
‡
85%
Overall, I feel safe at my workplace after regular business hours.2
81%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
The technology I use on the job is reliable.
I have the time to complete my workload within performance expectations.
77%
‡
‡
77%
76%
‡
‡
81%
75%
‡
‡
80%
My division continuously looks for ways to do things better.
I have the resources to complete my workload within performance expectations.
71%
‡
‡
79%
70%
‡
‡
81%
My department leadership clearly communicates department performance goals.
68%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
65%
‡
‡
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
87
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Administration and Advocacy
N = 10
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
80%
‡
‡
90%
My supervisor clearly communicates my performance goals.
80%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
‡
‡
87%
85%
-
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
89%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
70%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
70%
‡
‡
86%
57%
‡
‡
79%
Average Score:
77%
-
-
88%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
‡
‡
89%
93%
-
-
91%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
Most days I feel good about coming to work.
100%
‡
‡
87%
My supervisor treats me with respect.
90%
‡
‡
94%
My supervisor treats me fairly.
90%
‡
‡
92%
My supervisor encourages creative thinking.
90%
‡
‡
87%
My supervisor acknowledges my achievements.
90%
‡
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
90%
‡
‡
91%
Mecklenburg County values its employees.
90%
‡
‡
80%
My co-workers acknowledge my achievements.
80%
‡
‡
82%
My supervisor encourages an open exchange of ideas.
80%
‡
‡
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
80%
‡
‡
88%
91%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
88
Supplemental Information
Fiscal Year 2013
MCO - Administration and Advocacy
N = 10
Questions
Overall, I feel safe going to my vehicle during regular business hours.
The IT staff solves my technology problems effectively.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
87%
My supervisor is trustworthy.
100%
‡
‡
89%
The IT staff solves my technology problems quickly.
100%
‡
‡
84%
My co-workers maintain a positive work environment.
My department director values our department's employees.
100%
‡
‡
80%
100%
‡
‡
81%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
Overall, I feel safe at my workplace after regular business hours.2
I have the necessary technology to do my job well.
90%
‡
‡
84%
90%
‡
‡
85%
My co-workers are trustworthy.
90%
‡
‡
84%
The technology I use on the job is reliable.
The executive leadership of Mecklenburg County values County employees.
90%
‡
‡
81%
90%
‡
‡
77%
My supervisor values employees.
90%
‡
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
90%
‡
‡
84%
I have the resources to complete my workload within performance expectations.
90%
‡
‡
81%
Workplace safety is a priority in my department.
89%
‡
‡
89%
Overall, I am satisfied with security at the County facility where I work.2
The Board of County Commissioners values County employees.
89%
‡
‡
83%
89%
‡
‡
70%
I am able to apply skills I learn in trainings to better perform my job.
89%
‡
‡
89%
I have received adequate training to perform my job safely.
80%
‡
‡
93%
I have been trained to effectively identify safety hazards.
80%
‡
‡
89%
My division continuously looks for ways to do things better.
80%
‡
‡
79%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor encourages me to come up with better ways of doing things.
80%
‡
‡
77%
80%
‡
‡
85%
I have the time to complete my workload within performance expectations.
80%
‡
‡
80%
My department leadership clearly communicates department performance goals.
Employees in my division share job knowledge with each other.
78%
‡
‡
78%
70%
‡
‡
88%
My department leadership clearly communicates what is going on in my department.
67%
‡
‡
73%
I have a workplan.1
57%
‡
‡
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
89
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Care Coordination
N = 51
FY13
FY12
FY11
FY13 County
Results
96%
Results
‡
Results
‡
Overall
88%
My supervisor clearly communicates his or her expectations of my job.
92%
‡
‡
90%
I have electronic access to the information I need to do my job well.
90%
‡
‡
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
90%
‡
‡
87%
92%
-
-
89%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor provides sufficient feedback regarding my performance.
98%
‡
‡
87%
My supervisor supports my participation in professional development opportunities.
96%
‡
‡
92%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
94%
‡
‡
86%
69%
‡
‡
79%
Average Score:
91%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
‡
‡
89%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
98%
‡
‡
92%
My co-workers are respectful of each other.
98%
‡
‡
87%
My co-workers willing to assist each other.
98%
‡
‡
91%
My supervisor encourages creative thinking.
98%
‡
‡
87%
I am able to openly communicate concerns to my supervisor.
96%
‡
‡
88%
My supervisor acknowledges my achievements.
96%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
94%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
94%
‡
‡
92%
Mecklenburg County values its employees.
94%
‡
‡
80%
My co-workers acknowledge my achievements.
91%
‡
‡
82%
I would recommend Mecklenburg County to others as a good place to work.
88%
‡
‡
91%
Most days I feel good about coming to work.
Average Score:
80%
‡
‡
87%
94%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
90
Supplemental Information
Fiscal Year 2013
MCO - Care Coordination
N = 51
Questions
FY13
FY12
FY11
FY13 County
Results
98%
Results
‡
Results
‡
Overall
98%
96%
‡
‡
77%
96%
‡
‡
93%
96%
‡
‡
89%
My co-workers are trustworthy.
The Board of County Commissioners values County employees.
96%
‡
‡
84%
94%
‡
‡
70%
My supervisor values employees.
94%
‡
‡
88%
Employees in my division share job knowledge with each other.
94%
‡
‡
88%
I have received adequate training to perform my job safely.
My supervisor provides me with helpful suggestions to improve my job performance.
94%
‡
‡
93%
92%
‡
‡
84%
The IT staff solves my technology problems effectively.
90%
‡
‡
87%
I have the necessary technology to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
90%
‡
‡
85%
90%
‡
‡
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
‡
‡
88%
My supervisor encourages me to come up with better ways of doing things.
88%
‡
‡
85%
My co-workers maintain a positive work environment.
88%
‡
‡
80%
I have been trained to effectively identify safety hazards.
87%
‡
‡
89%
I have a workplan.1
Workplace safety is a priority in my department.
86%
‡
‡
83%
84%
‡
‡
89%
The IT staff solves my technology problems quickly.
My department director values our department's employees.
84%
‡
‡
84%
82%
‡
‡
81%
Overall, I feel safe at my workplace after regular business hours.2
My work gives me a feeling of personal accomplishment.
79%
‡
‡
84%
78%
‡
‡
89%
The technology I use on the job is reliable.
76%
‡
‡
81%
Overall, I feel safe going to my vehicle after regular business hours.2
I have received information on what to do in the event of an emergency.
76%
‡
‡
77%
73%
‡
‡
85%
Overall, I am satisfied with security at the County facility where I work.2
I have the time to complete my workload within performance expectations.
70%
‡
‡
83%
67%
‡
‡
80%
My division continuously looks for ways to do things better.
I have the resources to complete my workload within performance expectations.
64%
‡
‡
79%
63%
‡
‡
81%
My department leadership clearly communicates department performance goals.
61%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
59%
‡
‡
73%
The work I do is important.
The executive leadership of Mecklenburg County values County employees.
Overall, I feel safe going to my vehicle during regular business hours.
My supervisor is trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
91
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Finance
N = 12
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
73%
‡
‡
90%
My supervisor informs me about management decisions that relate to my job.
73%
‡
‡
87%
My supervisor clearly communicates my performance goals.
Average Score:
70%
‡
‡
88%
79%
-
-
89%
My supervisor supports my participation in professional development opportunities.
1
My supervisor annually assesses progress on my individual development plan.
89%
‡
‡
92%
80%
‡
‡
94%
My supervisor provides sufficient feedback regarding my performance.
70%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
70%
‡
‡
86%
64%
‡
‡
79%
Average Score:
75%
-
-
88%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
80%
‡
‡
89%
90%
-
-
91%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My co-workers acknowledge my achievements.
100%
‡
‡
82%
My supervisor provides the flexibility I need to balance work and personal life.
90%
‡
‡
92%
My supervisor treats me fairly.
82%
‡
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
82%
‡
‡
91%
Mecklenburg County values its employees.
82%
‡
‡
80%
I am able to openly communicate concerns to my supervisor.
80%
‡
‡
88%
My supervisor acknowledges my achievements.
78%
‡
‡
88%
My supervisor treats me with respect.
73%
‡
‡
94%
My supervisor encourages creative thinking.
73%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
73%
‡
‡
87%
Most days I feel good about coming to work.
Average Score:
73%
‡
‡
87%
83%
-
-
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
92
Supplemental Information
Fiscal Year 2013
MCO - Finance
N = 12
Questions
Overall, I feel safe going to my vehicle during regular business hours.
The IT staff solves my technology problems effectively.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
87%
Workplace safety is a priority in my department.
100%
‡
‡
89%
I have the necessary technology to do my job well.
100%
‡
‡
85%
100%
‡
‡
83%
100%
‡
‡
81%
100%
‡
‡
70%
My department leadership clearly communicates what is going on in my department.
92%
‡
‡
73%
Overall, I feel safe at my workplace after regular business hours.2
91%
‡
‡
84%
I have a workplan.1
My division continuously looks for ways to do things better.
91%
‡
‡
83%
91%
‡
‡
79%
My co-workers maintain a positive work environment.
91%
‡
‡
80%
Overall, I feel safe going to my vehicle after regular business hours.2
The executive leadership of Mecklenburg County values County employees.
91%
‡
‡
77%
91%
‡
‡
77%
My department director values our department's employees.
91%
‡
‡
81%
My work gives me a feeling of personal accomplishment.
91%
‡
‡
89%
The work I do is important.
91%
‡
‡
98%
Employees in my division share job knowledge with each other.
91%
‡
‡
88%
I have received adequate training to perform my job safely.
90%
‡
‡
93%
My supervisor is trustworthy.
90%
‡
‡
89%
The IT staff solves my technology problems quickly.
90%
‡
‡
84%
My co-workers are trustworthy.
I have the resources to complete my workload within performance expectations.
90%
‡
‡
84%
89%
‡
‡
81%
My department leadership clearly communicates department performance goals.
82%
‡
‡
78%
I have been trained to effectively identify safety hazards.
80%
‡
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
I am given opportunities to increase my job skills through training (workshops, etc.).
80%
‡
‡
89%
78%
‡
‡
88%
I have received information on what to do in the event of an emergency.
75%
‡
‡
85%
My supervisor values employees.
73%
‡
‡
88%
My supervisor encourages me to come up with better ways of doing things.
70%
‡
‡
85%
I have the time to complete my workload within performance expectations.
70%
‡
‡
80%
My supervisor provides me with helpful suggestions to improve my job performance.
55%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.
The technology I use on the job is reliable.
The Board of County Commissioners values County employees.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
93
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Health Call Center
N = 16
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
88%
‡
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
81%
‡
‡
90%
92%
-
-
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
94%
‡
‡
86%
86%
‡
‡
79%
Average Score:
96%
-
-
88%
Employees in my division respect the diversity that exists among each other.
94%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
93%
‡
‡
89%
93%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
82%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
I am able to openly communicate concerns to my supervisor.
94%
‡
‡
88%
Mecklenburg County values its employees.
94%
‡
‡
80%
My co-workers are respectful of each other.
93%
‡
‡
87%
My supervisor encourages creative thinking.
88%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
Average Score:
87%
‡
‡
87%
97%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
94
Supplemental Information
Fiscal Year 2013
MCO - Health Call Center
N = 16
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
I have a workplan.
My supervisor values employees.
100%
‡
‡
83%
100%
‡
‡
88%
The work I do is important.
100%
‡
‡
98%
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
I have received adequate training to perform my job safely.
94%
‡
‡
93%
I have been trained to effectively identify safety hazards.
The executive leadership of Mecklenburg County values County employees.
94%
‡
‡
89%
94%
‡
‡
77%
My co-workers maintain a positive work environment.
My department director values our department's employees.
93%
‡
‡
80%
93%
‡
‡
81%
I am given opportunities to increase my job skills through training (workshops, etc.).
93%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
93%
‡
‡
89%
My supervisor is trustworthy.
93%
‡
‡
89%
Workplace safety is a priority in my department.
93%
‡
‡
89%
My co-workers are trustworthy.
I have the time to complete my workload within performance expectations.
93%
‡
‡
84%
88%
‡
‡
80%
Overall, I feel safe at my workplace after regular business hours.2
87%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor encourages me to come up with better ways of doing things.
87%
‡
‡
77%
87%
‡
‡
85%
Overall, I am satisfied with security at the County facility where I work.2
The Board of County Commissioners values County employees.
85%
‡
‡
83%
81%
‡
‡
70%
My supervisor provides me with helpful suggestions to improve my job performance.
81%
‡
‡
84%
The IT staff solves my technology problems effectively.
75%
‡
‡
87%
My division continuously looks for ways to do things better.
75%
‡
‡
79%
My department leadership clearly communicates department performance goals.
75%
‡
‡
78%
My work gives me a feeling of personal accomplishment.
I have received information on what to do in the event of an emergency.
75%
‡
‡
89%
75%
‡
‡
85%
I have the necessary technology to do my job well.
69%
‡
‡
85%
The IT staff solves my technology problems quickly.
69%
‡
‡
84%
My department leadership clearly communicates what is going on in my department.
63%
‡
‡
73%
The technology I use on the job is reliable.
I have the resources to complete my workload within performance expectations.
56%
‡
‡
81%
56%
‡
‡
81%
Overall, I feel safe going to my vehicle during regular business hours.
2
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
95
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - MeckLINK Executive Administration (including Training)
N=8
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
75%
‡
‡
90%
My supervisor clearly communicates my performance goals.
75%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
75%
‡
‡
87%
81%
-
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
75%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
75%
‡
‡
86%
71%
‡
‡
79%
Average Score:
84%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
‡
‡
89%
100%
-
-
91%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor encourages creative thinking.
100%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
My supervisor treats me with respect.
88%
‡
‡
94%
My supervisor treats me fairly.
88%
‡
‡
92%
My supervisor acknowledges my achievements.
88%
‡
‡
88%
Most days I feel good about coming to work.
88%
‡
‡
87%
My co-workers acknowledge my achievements.
86%
‡
‡
82%
My supervisor encourages an open exchange of ideas.
86%
‡
‡
87%
My co-workers are respectful of each other.
75%
‡
‡
87%
I am able to openly communicate concerns to my supervisor.
75%
‡
‡
88%
Mecklenburg County values its employees.
Average Score:
75%
‡
‡
80%
88%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
96
Supplemental Information
Fiscal Year 2013
MCO - MeckLINK Executive Administration (including Training)
N=8
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
I have been trained to effectively identify safety hazards.
100%
‡
‡
89%
Workplace safety is a priority in my department.
The Board of County Commissioners values County employees.
100%
‡
‡
89%
100%
‡
‡
70%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
My supervisor is trustworthy.
88%
‡
‡
89%
I have the necessary technology to do my job well.
88%
‡
‡
85%
The IT staff solves my technology problems quickly.
88%
‡
‡
84%
My co-workers are trustworthy.
88%
‡
‡
84%
My division continuously looks for ways to do things better.
88%
‡
‡
79%
My co-workers maintain a positive work environment.
The executive leadership of Mecklenburg County values County employees.
88%
‡
‡
80%
88%
‡
‡
77%
My department director values our department's employees.
88%
‡
‡
81%
My supervisor values employees.
88%
‡
‡
88%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor encourages me to come up with better ways of doing things.
86%
‡
‡
83%
86%
‡
‡
85%
The IT staff solves my technology problems effectively.
75%
‡
‡
87%
The technology I use on the job is reliable.
75%
‡
‡
81%
My department leadership clearly communicates what is going on in my department.
My supervisor provides me with helpful suggestions to improve my job performance.
75%
‡
‡
73%
75%
‡
‡
84%
I have the time to complete my workload within performance expectations.
75%
‡
‡
80%
Overall, I feel safe at my workplace after regular business hours.2
Employees in my division share job knowledge with each other.
71%
‡
‡
84%
71%
‡
‡
88%
I have a workplan.1
My department leadership clearly communicates department performance goals.
I have the resources to complete my workload within performance expectations.
63%
‡
‡
83%
63%
‡
‡
78%
63%
‡
‡
81%
Overall, I feel safe going to my vehicle after regular business hours.2
57%
‡
‡
77%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
97
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Provider Operations
N = 20
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
95%
‡
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
95%
‡
‡
90%
97%
-
-
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
94%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
94%
‡
‡
86%
88%
‡
‡
79%
Average Score:
95%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
‡
‡
89%
Employees in my division respect the diversity that exists among each other.
Average Score:
95%
‡
‡
92%
98%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor encourages creative thinking.
100%
‡
‡
87%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
82%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
Mecklenburg County values its employees.
Average Score:
100%
‡
‡
80%
100%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
98
Supplemental Information
Fiscal Year 2013
MCO - Provider Operations
N = 20
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
89%
My co-workers are trustworthy.
100%
‡
‡
84%
My co-workers maintain a positive work environment.
My supervisor values employees.
100%
‡
‡
80%
100%
‡
‡
88%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
85%
Overall, I feel safe going to my vehicle during regular business hours.2
I have received adequate training to perform my job safely.
95%
‡
‡
93%
95%
‡
‡
93%
I have been trained to effectively identify safety hazards.
95%
‡
‡
89%
The IT staff solves my technology problems effectively.
The executive leadership of Mecklenburg County values County employees.
95%
‡
‡
87%
95%
‡
‡
77%
My department director values our department's employees.
95%
‡
‡
81%
My supervisor provides me with helpful suggestions to improve my job performance.
94%
‡
‡
84%
I have a workplan.1
I have the necessary technology to do my job well.
94%
‡
‡
83%
90%
‡
‡
85%
The IT staff solves my technology problems quickly.
90%
‡
‡
84%
The technology I use on the job is reliable.
90%
‡
‡
81%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
90%
‡
‡
73%
90%
‡
‡
70%
Workplace safety is a priority in my department.
89%
‡
‡
89%
My department leadership clearly communicates department performance goals.
89%
‡
‡
78%
My work gives me a feeling of personal accomplishment.
Overall, I am satisfied with security at the County facility where I work.2
My division continuously looks for ways to do things better.
I have received information on what to do in the event of an emergency.
89%
‡
‡
89%
88%
‡
‡
83%
88%
‡
‡
79%
86%
‡
‡
85%
I have the time to complete my workload within performance expectations.
84%
‡
‡
80%
I have the resources to complete my workload within performance expectations.
79%
‡
‡
81%
Overall, I feel safe at my workplace after regular business hours.2
67%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
63%
‡
‡
77%
My supervisor is trustworthy.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
99
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Quality Improvement
N=9
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
100%
‡
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
78%
‡
‡
90%
94%
-
-
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
100%
‡
‡
86%
71%
‡
‡
79%
Average Score:
94%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
‡
‡
89%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor encourages creative thinking.
100%
‡
‡
87%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
My co-workers acknowledge my achievements.
89%
‡
‡
82%
Most days I feel good about coming to work.
89%
‡
‡
87%
Mecklenburg County values its employees.
Average Score:
78%
‡
‡
80%
97%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
100
Supplemental Information
Fiscal Year 2013
MCO - Quality Improvement
N=9
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
I have been trained to effectively identify safety hazards.
100%
‡
‡
89%
The IT staff solves my technology problems effectively.
100%
‡
‡
87%
100%
‡
‡
84%
100%
‡
‡
89%
Workplace safety is a priority in my department.
100%
‡
‡
89%
The IT staff solves my technology problems quickly.
100%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
My co-workers are trustworthy.
100%
‡
‡
83%
100%
‡
‡
84%
My co-workers maintain a positive work environment.
My department director values our department's employees.
100%
‡
‡
80%
100%
‡
‡
81%
My supervisor values employees.
100%
‡
‡
88%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
85%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
My work gives me a feeling of personal accomplishment.
89%
‡
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
89%
‡
‡
89%
Employees in my division share job knowledge with each other.
89%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
89%
‡
‡
84%
My division continuously looks for ways to do things better.
88%
‡
‡
79%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
88%
‡
‡
77%
78%
‡
‡
73%
The Board of County Commissioners values County employees.
I have the time to complete my workload within performance expectations.
78%
‡
‡
70%
78%
‡
‡
80%
I have a workplan.1
My department leadership clearly communicates department performance goals.
75%
‡
‡
83%
75%
‡
‡
78%
I have the necessary technology to do my job well.
I have the resources to complete my workload within performance expectations.
67%
‡
‡
85%
67%
‡
‡
81%
The executive leadership of Mecklenburg County values County employees.
56%
‡
‡
77%
The technology I use on the job is reliable.
44%
‡
‡
81%
Overall, I feel safe at my workplace after regular business hours.
My supervisor is trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
101
Enterprise Scorecard Measures
Fiscal Year 2013
MCO - Utilization Management
N = 20
FY13
FY12
FY11
FY13 County
Results
84%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
58%
‡
‡
90%
My supervisor clearly communicates my performance goals.
58%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
42%
‡
‡
87%
61%
-
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
95%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
79%
‡
‡
87%
77%
‡
‡
79%
My supervisor provides timely feedback about my performance.
Average Score:
74%
‡
‡
86%
85%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
85%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
61%
‡
‡
89%
82%
-
-
91%
My co-workers willing to assist each other.
100%
‡
‡
91%
My co-workers are respectful of each other.
95%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
95%
‡
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
95%
‡
‡
91%
My supervisor treats me with respect.
94%
‡
‡
94%
My co-workers acknowledge my achievements.
78%
‡
‡
82%
Mecklenburg County values its employees.
75%
‡
‡
80%
My supervisor treats me fairly.
74%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
74%
‡
‡
88%
My supervisor acknowledges my achievements.
67%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
67%
‡
‡
87%
Most days I feel good about coming to work.
65%
‡
‡
87%
My supervisor encourages creative thinking.
Average Score:
59%
‡
‡
87%
80%
-
-
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
102
Supplemental Information
Fiscal Year 2013
MCO - Utilization Management
N = 20
Questions
Overall, I feel safe going to my vehicle during regular business hours.
The Board of County Commissioners values County employees.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
70%
100%
‡
‡
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
My co-workers are trustworthy.
95%
‡
‡
84%
1
I have a workplan.
My co-workers maintain a positive work environment.
The work I do is important.
92%
‡
‡
83%
90%
‡
‡
80%
90%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
‡
‡
88%
The IT staff solves my technology problems effectively.
89%
‡
‡
87%
My supervisor is trustworthy.
89%
‡
‡
89%
Overall, I am satisfied with security at the County facility where I work.2
Workplace safety is a priority in my department.
The executive leadership of Mecklenburg County values County employees.
89%
‡
‡
83%
88%
‡
‡
89%
85%
‡
‡
77%
I am able to apply skills I learn in trainings to better perform my job.
85%
‡
‡
89%
Employees in my division share job knowledge with each other.
85%
‡
‡
88%
I have the necessary technology to do my job well.
83%
‡
‡
85%
I have received adequate training to perform my job safely.
My work gives me a feeling of personal accomplishment.
82%
‡
‡
93%
80%
‡
‡
89%
My supervisor values employees.
79%
‡
‡
88%
I have been trained to effectively identify safety hazards.
76%
‡
‡
89%
Overall, I feel safe at my workplace after regular business hours.2
76%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
The technology I use on the job is reliable.
I have the time to complete my workload within performance expectations.
75%
‡
‡
77%
74%
‡
‡
81%
74%
‡
‡
80%
I have the resources to complete my workload within performance expectations.
74%
‡
‡
81%
The IT staff solves my technology problems quickly.
My supervisor provides me with helpful suggestions to improve my job performance.
67%
‡
‡
84%
67%
‡
‡
84%
My department director values our department's employees.
65%
‡
‡
81%
My supervisor encourages me to come up with better ways of doing things.
59%
‡
‡
85%
My department leadership clearly communicates department performance goals.
42%
‡
‡
78%
My division continuously looks for ways to do things better.
40%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
32%
‡
‡
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
103
Enterprise Scorecard Measures
Fiscal Year 2013
Medical Examiner (MED)
N = 12
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
90%
My supervisor clearly communicates my performance goals.
100%
100%
100%
88%
My supervisor informs me about management decisions that relate to my job.
100%
90%
92%
87%
I have electronic access to the information I need to do my job well.
Average Score:
92%
100%
100%
90%
98%
98%
98%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor supports my participation in professional development opportunities.
100%
100%
77%
92%
My supervisor provides sufficient feedback regarding my performance.
92%
100%
92%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
My supervisor annually assesses progress on my individual development plan.1
92%
100%
83%
86%
90%
88%
60%
79%
88%
100%
100%
94%
Average Score:
92%
98%
83%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
92%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
100%
92%
89%
100%
100%
95%
91%
My supervisor treats me with respect.
100%
100%
100%
94%
My supervisor treats me fairly.
100%
90%
69%
92%
My co-workers are respectful of each other.
100%
91%
92%
87%
My co-workers willing to assist each other.
100%
100%
92%
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
I am able to openly communicate concerns to my supervisor.
100%
100%
83%
88%
Most days I feel good about coming to work.
100%
100%
85%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
77%
91%
My supervisor acknowledges my achievements.
92%
100%
100%
88%
My supervisor encourages creative thinking.
91%
100%
92%
87%
My supervisor encourages an open exchange of ideas.
91%
100%
92%
87%
Mecklenburg County values its employees.
83%
100%
54%
80%
My co-workers acknowledge my achievements.
Average Score:
73%
82%
83%
82%
95%
97%
86%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
104
Supplemental Information
Fiscal Year 2013
Medical Examiner (MED)
N = 12
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
I have been trained to effectively identify safety hazards.
Overall, I feel safe at my workplace after regular business hours.
My supervisor is trustworthy.
2
1
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
100%
100%
100%
93%
100%
100%
100%
89%
100%
89%
100%
84%
100%
82%
92%
89%
83%
I have a workplan.
Workplace safety is a priority in my department.
100%
86%
77%
100%
100%
83%
89%
The IT staff solves my technology problems quickly.
100%
91%
100%
84%
My co-workers are trustworthy.
100%
100%
80%
84%
My division continuously looks for ways to do things better.
100%
89%
92%
79%
My co-workers maintain a positive work environment.
My department director values our department's employees.
100%
91%
83%
80%
100%
*
*
81%
My supervisor values employees.
100%
*
*
88%
My work gives me a feeling of personal accomplishment.
100%
*
*
89%
The work I do is important.
100%
*
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
*
*
89%
Employees in my division share job knowledge with each other.
100%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
*
*
84%
I have received information on what to do in the event of an emergency.
100%
The IT staff solves my technology problems effectively.
92%
*
82%
*
100%
87%
I have the necessary technology to do my job well.
92%
100%
100%
85%
Overall, I am satisfied with security at the County facility where I work.2
The technology I use on the job is reliable.
92%
100%
92%
83%
92%
100%
100%
81%
My department leadership clearly communicates department performance goals.
92%
100%
92%
78%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
I have the time to complete my workload within performance expectations.
92%
90%
90%
77%
92%
100%
92%
73%
92%
*
*
80%
I have the resources to complete my workload within performance expectations.
92%
*
*
81%
My supervisor encourages me to come up with better ways of doing things.
91%
*
*
85%
The executive leadership of Mecklenburg County values County employees.
83%
*
*
77%
The Board of County Commissioners values County employees.
75%
*
*
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
105
85%
Enterprise Scorecard Measures
Fiscal Year 2013
Park and Recreation (PRK)
N = 236
FY13
FY12
FY11
FY13 County
Results
91%
Results
93%
Results
92%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
90%
90%
88%
87%
I have electronic access to the information I need to do my job well.
89%
87%
89%
90%
My supervisor clearly communicates my performance goals.
Average Score:
87%
91%
89%
88%
89%
90%
90%
89%
My supervisor supports my participation in professional development opportunities.
93%
96%
95%
92%
My supervisor annually assesses progress on my individual development plan.1
91%
94%
90%
94%
My supervisor provides sufficient feedback regarding my performance.
90%
88%
92%
87%
I have an individual development plan (IDP).1
90%
94%
92%
79%
My supervisor provides timely feedback about my performance.
Average Score:
88%
89%
91%
86%
90%
92%
92%
88%
Employees in my division respect the diversity that exists among each other.
94%
93%
87%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
88%
92%
88%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
88%
93%
90%
89%
90%
93%
89%
91%
I would recommend Mecklenburg County to others as a good place to work.
96%
95%
85%
91%
My supervisor treats me with respect.
93%
94%
94%
94%
Most days I feel good about coming to work.
92%
93%
89%
87%
My supervisor treats me fairly.
92%
95%
94%
92%
My supervisor acknowledges my achievements.
92%
89%
91%
88%
My co-workers willing to assist each other.
90%
94%
89%
91%
My co-workers are respectful of each other.
90%
93%
90%
87%
My supervisor provides the flexibility I need to balance work and personal life.
90%
94%
93%
92%
My supervisor encourages creative thinking.
89%
93%
93%
87%
I am able to openly communicate concerns to my supervisor.
89%
91%
90%
88%
My supervisor encourages an open exchange of ideas.
85%
91%
90%
87%
My co-workers acknowledge my achievements.
83%
85%
81%
82%
Mecklenburg County values its employees.
Average Score:
81%
84%
70%
80%
89%
92%
88%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
106
Supplemental Information
Fiscal Year 2013
Park and Recreation (PRK)
N = 236
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
97%
Results
Results
*
*
Overall
98%
96%
94%
*
99%
*
98%
94%
97%
95%
93%
93%
*
94%
89%
My work gives me a feeling of personal accomplishment.
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
I am able to apply skills I learn in trainings to better perform my job.
2
89%
93%
I have been trained to effectively identify safety hazards.
92%
*
96%
My supervisor is trustworthy.
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
94%
94%
89%
91%
90%
*
91%
88%
Workplace safety is a priority in my department.
My supervisor values employees.
*
90%
*
85%
88%
89%
89%
I have a workplan.1
Employees in my division share job knowledge with each other.
89%
*
88%
89%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
*
*
84%
My department director values our department's employees.
87%
87%
*
79%
81%
My co-workers maintain a positive work environment.
My supervisor encourages me to come up with better ways of doing things.
*
87%
86%
*
89%
85%
The IT staff solves my technology problems effectively.
I have the time to complete my workload within performance expectations.
*
84%
85%
*
85%
80%
My co-workers are trustworthy.
*
90%
I have the necessary technology to do my job well.
85%
84%
86%
85%
The IT staff solves my technology problems quickly.
83%
86%
92%
84%
My division continuously looks for ways to do things better.
83%
85%
75%
79%
My department leadership clearly communicates department performance goals.
The executive leadership of Mecklenburg County values County employees.
83%
85%
80%
78%
82%
82%
*
79%
77%
The technology I use on the job is reliable.
*
79%
Overall, I feel safe at my workplace after regular business hours.2
82%
85%
89%
84%
Overall, I feel safe going to my vehicle after regular business hours.2
I have the resources to complete my workload within performance expectations.
81%
82%
86%
77%
81%
*
77%
81%
Overall, I am satisfied with security at the County facility where I work.2
The Board of County Commissioners values County employees.
*
86%
79%
*
77%
70%
79%
*
79%
66%
*
*
85%
89%
86%
86%
80%
My department leadership clearly communicates what is going on in my department.
I have received information on what to do in the event of an emergency.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
107
83%
80%
87%
84%
81%
83%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
PRK - Admin and Financial Services (including Capital Planning)
N = 16
FY13
FY12
FY11
FY13 County
Results
94%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
93%
‡
‡
90%
My supervisor clearly communicates my performance goals.
93%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
87%
‡
‡
87%
92%
−
−
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
94%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
93%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
87%
‡
‡
86%
80%
‡
‡
79%
Average Score:
91%
−
−
88%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
‡
‡
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
93%
‡
‡
92%
98%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
My supervisor acknowledges my achievements.
94%
‡
‡
88%
My supervisor encourages creative thinking.
93%
‡
‡
87%
Most days I feel good about coming to work.
93%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
93%
‡
‡
91%
Mecklenburg County values its employees.
87%
‡
‡
80%
My supervisor encourages an open exchange of ideas.
86%
‡
‡
87%
My co-workers acknowledge my achievements.
Average Score:
69%
‡
‡
82%
93%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
108
Supplemental Information
Fiscal Year 2013
PRK - Admin and Financial Services (including Capital Planning)
N = 16
Questions
Overall, I feel safe going to my vehicle during regular business hours.
2
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
84%
100%
‡
‡
89%
100%
‡
‡
89%
100%
‡
‡
83%
100%
‡
‡
84%
My co-workers maintain a positive work environment.
100%
‡
‡
80%
Overall, I feel safe going to my vehicle after regular business hours.2
I have received adequate training to perform my job safely.
100%
‡
‡
77%
94%
‡
‡
93%
I have been trained to effectively identify safety hazards.
94%
‡
‡
89%
I have the necessary technology to do my job well.
My supervisor provides me with helpful suggestions to improve my job performance.
94%
‡
‡
85%
94%
‡
‡
84%
My department director values our department's employees.
93%
‡
‡
81%
My supervisor values employees.
93%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
93%
‡
‡
89%
The work I do is important.
93%
‡
‡
98%
My supervisor encourages me to come up with better ways of doing things.
93%
‡
‡
85%
My division continuously looks for ways to do things better.
The executive leadership of Mecklenburg County values County employees.
93%
‡
‡
79%
93%
‡
‡
77%
Employees in my division share job knowledge with each other.
93%
‡
‡
88%
The IT staff solves my technology problems effectively.
88%
‡
‡
87%
The IT staff solves my technology problems quickly.
88%
‡
‡
84%
The technology I use on the job is reliable.
88%
‡
‡
81%
My department leadership clearly communicates department performance goals.
88%
‡
‡
78%
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
My department leadership clearly communicates what is going on in my department.
I have the resources to complete my workload within performance expectations.
88%
‡
‡
89%
81%
‡
‡
73%
80%
‡
‡
81%
I have a workplan.1
I have the time to complete my workload within performance expectations.
73%
‡
‡
83%
73%
‡
‡
80%
The Board of County Commissioners values County employees.
71%
‡
‡
70%
I have received information on what to do in the event of an emergency.
29%
‡
‡
85%
Overall, I feel safe at my workplace after regular business hours.
My supervisor is trustworthy.
Workplace safety is a priority in my department.
Overall, I am satisfied with security at the County facility where I work.
My co-workers are trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
109
Enterprise Scorecard Measures
Fiscal Year 2013
PRK - Community and Recreation Center Services
N = 67
FY13
FY12
FY11
FY13 County
Results
89%
Results
90%
Results
86%
Overall
87%
I have electronic access to the information I need to do my job well.
86%
81%
86%
90%
My supervisor clearly communicates his or her expectations of my job.
86%
92%
90%
90%
My supervisor clearly communicates my performance goals.
Average Score:
85%
91%
88%
88%
87%
89%
87%
89%
91%
97%
91%
79%
90%
97%
91%
94%
My supervisor provides sufficient feedback regarding my performance.
88%
87%
92%
87%
My supervisor supports my participation in professional development opportunities.
86%
94%
94%
92%
My supervisor provides timely feedback about my performance.
Average Score:
86%
89%
90%
86%
88%
93%
92%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
87%
79%
92%
Employees in my division respect the diversity that exists among each other.
90%
94%
86%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
84%
94%
90%
89%
88%
92%
85%
91%
I would recommend Mecklenburg County to others as a good place to work.
94%
92%
89%
91%
My supervisor acknowledges my achievements.
94%
88%
89%
88%
My supervisor treats me with respect.
92%
97%
94%
94%
Most days I feel good about coming to work.
88%
92%
89%
87%
My supervisor treats me fairly.
88%
97%
94%
92%
My supervisor provides the flexibility I need to balance work and personal life.
88%
97%
95%
92%
My supervisor encourages creative thinking.
86%
98%
95%
87%
My supervisor encourages an open exchange of ideas.
86%
96%
90%
87%
I am able to openly communicate concerns to my supervisor.
86%
93%
89%
88%
My co-workers are respectful of each other.
82%
87%
88%
87%
Mecklenburg County values its employees.
76%
77%
68%
80%
My co-workers willing to assist each other.
76%
87%
82%
91%
My co-workers acknowledge my achievements.
Average Score:
73%
76%
78%
82%
85%
90%
88%
88%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
110
Supplemental Information
Fiscal Year 2013
PRK - Community and Recreation Center Services
N = 67
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
97%
*
97%
Overall
98%
92%
*
97%
*
98%
92%
94%
97%
89%
92%
*
*
89%
My department director values our department's employees.
91%
89%
*
87%
*
86%
81%
I have a workplan.1
The Board of County Commissioners values County employees.
86%
*
*
70%
I am given opportunities to increase my job skills through training (workshops, etc.).
86%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
86%
*
*
84%
My supervisor encourages me to come up with better ways of doing things.
85%
84%
*
95%
85%
The IT staff solves my technology problems effectively.
*
75%
My supervisor is trustworthy.
I have the time to complete my workload within performance expectations.
84%
95%
93%
89%
84%
83%
*
76%
80%
My department leadership clearly communicates department performance goals.
*
82%
Workplace safety is a priority in my department.
I have the resources to complete my workload within performance expectations.
83%
80%
84%
89%
82%
*
*
81%
My supervisor values employees.
82%
80%
*
67%
*
74%
88%
The technology I use on the job is reliable.
I have the necessary technology to do my job well.
79%
79%
85%
85%
My co-workers maintain a positive work environment.
The executive leadership of Mecklenburg County values County employees.
77%
84%
77%
80%
77%
77%
*
93%
77%
The IT staff solves my technology problems quickly.
Employees in my division share job knowledge with each other.
My department leadership clearly communicates what is going on in my department.
My co-workers are trustworthy.
*
75%
75%
74%
74%
*
74%
90%
*
76%
75%
88%
73%
84%
My division continuously looks for ways to do things better.
I have received information on what to do in the event of an emergency.
74%
75%
70%
79%
73%
67%
*
90%
85%
Overall, I feel safe at my workplace after regular business hours.2
*
75%
67%
67%
90%
77%
57%
69%
79%
83%
The work I do is important.
I have received adequate training to perform my job safely.
My work gives me a feeling of personal accomplishment.
97%
96%
Overall, I feel safe going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel safe going to my vehicle after regular business hours.
2
2
Overall, I am satisfied with security at the County facility where I work.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
111
93%
89%
93%
83%
87%
78%
81%
84%
84%
Enterprise Scorecard Measures
Fiscal Year 2013
PRK - Enterprise Services
N = 20
FY13
FY12
FY11
FY13 County
Results
95%
Results
100%
Results
93%
Overall
90%
My supervisor clearly communicates my performance goals.
95%
94%
86%
88%
My supervisor informs me about management decisions that relate to my job.
95%
94%
79%
87%
I have electronic access to the information I need to do my job well.
Average Score:
95%
100%
93%
90%
95%
97%
88%
89%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
92%
My supervisor provides timely feedback about my performance.
100%
81%
92%
86%
I have an individual development plan (IDP).1
100%
100%
100%
79%
My supervisor provides sufficient feedback regarding my performance.
My supervisor annually assesses progress on my individual development plan.1
95%
81%
93%
87%
94%
100%
91%
94%
Average Score:
98%
93%
95%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
94%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
94%
92%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
95%
94%
92%
89%
98%
94%
95%
91%
My co-workers willing to assist each other.
100%
94%
93%
91%
My co-workers acknowledge my achievements.
100%
82%
71%
82%
My supervisor treats me with respect.
95%
88%
86%
94%
My co-workers are respectful of each other.
95%
94%
86%
87%
My supervisor encourages creative thinking.
95%
82%
93%
87%
My supervisor acknowledges my achievements.
95%
94%
86%
88%
Most days I feel good about coming to work.
95%
94%
79%
87%
I would recommend Mecklenburg County to others as a good place to work.
95%
94%
79%
91%
My supervisor treats me fairly.
90%
80%
93%
92%
My supervisor encourages an open exchange of ideas.
90%
76%
79%
87%
I am able to openly communicate concerns to my supervisor.
85%
82%
79%
88%
Mecklenburg County values its employees.
85%
88%
71%
80%
My supervisor provides the flexibility I need to balance work and personal life.
Average Score:
80%
82%
79%
92%
92%
87%
82%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
112
Supplemental Information
Fiscal Year 2013
PRK - Enterprise Services
N = 20
Questions
I have received adequate training to perform my job safely.
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
85%
Overall
93%
2
100%
88%
79%
84%
Overall, I am satisfied with security at the County facility where I work.
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
94%
71%
83%
100%
*
*
88%
Employees in my division share job knowledge with each other.
100%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
*
86%
84%
95%
*
100%
95%
76%
79%
87%
My supervisor is trustworthy.
95%
87%
100%
89%
My co-workers are trustworthy.
95%
88%
100%
84%
My division continuously looks for ways to do things better.
The executive leadership of Mecklenburg County values County employees.
95%
82%
79%
79%
95%
*
*
77%
My department director values our department's employees.
95%
*
*
81%
My supervisor values employees.
95%
*
*
88%
My work gives me a feeling of personal accomplishment.
95%
*
*
89%
I am able to apply skills I learn in trainings to better perform my job.
95%
95%
*
92%
89%
I have been trained to effectively identify safety hazards.
*
100%
I have a workplan.1
Workplace safety is a priority in my department.
95%
80%
100%
83%
95%
100%
92%
89%
My department leadership clearly communicates department performance goals.
90%
88%
86%
78%
Overall, I feel safe going to my vehicle after regular business hours.2
The work I do is important.
90%
69%
79%
77%
90%
*
*
98%
I have received information on what to do in the event of an emergency.
90%
89%
*
82%
*
79%
85%
My co-workers maintain a positive work environment.
My supervisor encourages me to come up with better ways of doing things.
85%
*
93%
85%
The IT staff solves my technology problems quickly.
*
100%
My department leadership clearly communicates what is going on in my department.
I have the time to complete my workload within performance expectations.
85%
71%
71%
73%
84%
80%
*
86%
80%
I have the necessary technology to do my job well.
The Board of County Commissioners values County employees.
*
82%
75%
*
79%
70%
The technology I use on the job is reliable.
I have the resources to complete my workload within performance expectations.
*
65%
68%
*
*
81%
Overall, I feel safe at my workplace after regular business hours.
2
Overall, I feel safe going to my vehicle during regular business hours.
The IT staff solves my technology problems effectively.
2
89%
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
113
93%
89%
80%
84%
85%
81%
Enterprise Scorecard Measures
Fiscal Year 2013
PRK - Nature Preserves and Natural Resources
N = 29
FY13
FY12
FY11
FY13 County
Results
93%
Results
92%
Results
100%
Overall
88%
My supervisor clearly communicates his or her expectations of my job.
89%
96%
100%
90%
My supervisor informs me about management decisions that relate to my job.
88%
96%
100%
87%
I have electronic access to the information I need to do my job well.
Average Score:
82%
88%
85%
90%
88%
93%
96%
89%
My supervisor supports my participation in professional development opportunities.
100%
96%
100%
92%
My supervisor provides sufficient feedback regarding my performance.
96%
91%
100%
87%
My supervisor provides timely feedback about my performance.
92%
92%
100%
86%
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
90%
90%
89%
94%
86%
100%
92%
79%
Average Score:
93%
94%
96%
88%
Employees in my division respect the diversity that exists among each other.
100%
92%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
92%
95%
96%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
70%
69%
85%
92%
88%
86%
94%
91%
My supervisor treats me with respect.
100%
100%
100%
94%
My supervisor encourages creative thinking.
100%
96%
100%
87%
Most days I feel good about coming to work.
97%
100%
100%
87%
I would recommend Mecklenburg County to others as a good place to work.
97%
96%
81%
91%
My co-workers are respectful of each other.
96%
96%
100%
87%
My co-workers willing to assist each other.
96%
89%
100%
91%
My supervisor acknowledges my achievements.
96%
96%
100%
88%
My supervisor encourages an open exchange of ideas.
93%
100%
100%
87%
My supervisor provides the flexibility I need to balance work and personal life.
93%
96%
100%
92%
I am able to openly communicate concerns to my supervisor.
93%
96%
100%
88%
My supervisor treats me fairly.
93%
100%
100%
92%
My co-workers acknowledge my achievements.
90%
96%
92%
82%
Mecklenburg County values its employees.
Average Score:
86%
93%
85%
80%
95%
96%
97%
88%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
114
Supplemental Information
Fiscal Year 2013
PRK - Nature Preserves and Natural Resources
N = 29
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
*
Overall
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
My co-workers maintain a positive work environment.
My supervisor values employees.
97%
*
93%
*
100%
80%
97%
*
*
88%
My work gives me a feeling of personal accomplishment.
97%
96%
*
100%
89%
My supervisor is trustworthy.
I am able to apply skills I learn in trainings to better perform my job.
*
100%
96%
*
100%
89%
Overall, I feel safe going to my vehicle during regular business hours.2
My supervisor encourages me to come up with better ways of doing things.
*
100%
96%
*
*
85%
My department director values our department's employees.
93%
*
*
81%
I have the time to complete my workload within performance expectations.
93%
*
*
80%
The executive leadership of Mecklenburg County values County employees.
90%
89%
*
92%
77%
Overall, I feel safe at my workplace after regular business hours.2
*
92%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor provides me with helpful suggestions to improve my job performance.
89%
96%
92%
83%
88%
*
*
84%
The Board of County Commissioners values County employees.
86%
86%
*
96%
*
100%
70%
My co-workers are trustworthy.
Overall, I feel safe going to my vehicle after regular business hours.2
Employees in my division share job knowledge with each other.
86%
96%
92%
77%
86%
*
*
88%
I have the resources to complete my workload within performance expectations.
85%
82%
*
88%
*
92%
81%
I have received adequate training to perform my job safely.
Workplace safety is a priority in my department.
82%
85%
92%
89%
I have a workplan.1
My division continuously looks for ways to do things better.
I have the necessary technology to do my job well.
The IT staff solves my technology problems quickly.
I have been trained to effectively identify safety hazards.
81%
88%
85%
83%
81%
79%
78%
75%
92%
88%
77%
85%
88%
85%
85%
88%
79%
85%
84%
89%
The IT staff solves my technology problems effectively.
74%
80%
77%
87%
My department leadership clearly communicates department performance goals.
70%
76%
83%
78%
My department leadership clearly communicates what is going on in my department.
68%
80%
77%
73%
The technology I use on the job is reliable.
I have received information on what to do in the event of an emergency.
61%
73%
69%
81%
29%
*
*
85%
The work I do is important.
96%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted. * = New Measure.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
115
88%
89%
93%
84%
84%
93%
Enterprise Scorecard Measures
Fiscal Year 2013
PRK - Park Operations
N = 71
FY13
FY12
FY11
FY13 County
Results
94%
Results
85%
Results
93%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
91%
88%
88%
90%
My supervisor informs me about management decisions that relate to my job.
89%
82%
84%
87%
My supervisor clearly communicates my performance goals.
Average Score:
78%
85%
84%
88%
88%
85%
87%
89%
My supervisor supports my participation in professional development opportunities.
91%
96%
93%
92%
I have an individual development plan (IDP).1
89%
87%
88%
79%
My supervisor provides sufficient feedback regarding my performance.
86%
84%
87%
87%
My supervisor annually assesses progress on my individual development plan.1
85%
85%
84%
94%
My supervisor provides timely feedback about my performance.
Average Score:
81%
85%
86%
86%
86%
87%
88%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Employees in my division respect the diversity that exists among each other.
93%
87%
81%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
100%
93%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
82%
87%
84%
89%
89%
91%
86%
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
96%
88%
91%
My co-workers willing to assist each other.
94%
99%
95%
91%
Most days I feel good about coming to work.
93%
88%
86%
87%
My supervisor treats me fairly.
90%
94%
88%
92%
My supervisor treats me with respect.
89%
89%
91%
94%
My co-workers are respectful of each other.
89%
93%
91%
87%
My supervisor provides the flexibility I need to balance work and personal life.
86%
89%
86%
92%
I am able to openly communicate concerns to my supervisor.
84%
88%
89%
88%
My supervisor acknowledges my achievements.
84%
83%
88%
88%
My co-workers acknowledge my achievements.
83%
84%
80%
82%
Mecklenburg County values its employees.
81%
82%
70%
80%
My supervisor encourages creative thinking.
80%
85%
82%
87%
My supervisor encourages an open exchange of ideas.
Average Score:
76%
84%
84%
87%
87%
89%
86%
88%
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
116
Supplemental Information
Fiscal Year 2013
PRK - Park Operations
N = 71
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
96%
Results
Results
*
100%
*
93%
Overall
98%
*
92%
*
93%
88%
*
97%
*
95%
89%
*
86%
89%
89%
89%
I have been trained to effectively identify safety hazards.
Employees in my division share job knowledge with each other.
96%
Workplace safety is a priority in my department.
My work gives me a feeling of personal accomplishment.
94%
I have received adequate training to perform my job safely.
I am able to apply skills I learn in trainings to better perform my job.
93%
I have the necessary technology to do my job well.
91%
*
82%
My supervisor is trustworthy.
91%
89%
89%
I have a workplan.1
91%
83%
83%
83%
Overall, I feel safe going to my vehicle during regular business hours.2
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
98%
100%
93%
90%
90%
*
86%
*
82%
88%
The technology I use on the job is reliable.
The IT staff solves my technology problems effectively.
87%
89%
88%
87%
My co-workers are trustworthy.
87%
85%
87%
84%
The IT staff solves my technology problems quickly.
My supervisor values employees.
87%
88%
95%
84%
85%
85%
*
70%
88%
My division continuously looks for ways to do things better.
I have the time to complete my workload within performance expectations.
*
86%
83%
*
81%
80%
My co-workers maintain a positive work environment.
My supervisor provides me with helpful suggestions to improve my job performance.
*
84%
82%
*
77%
84%
My department leadership clearly communicates department performance goals.
*
84%
My department leadership clearly communicates what is going on in my department.
81%
80%
78%
73%
Overall, I am satisfied with security at the County facility where I work.2
80%
89%
67%
83%
My department director values our department's employees.
Overall, I feel safe going to my vehicle after regular business hours.2
The executive leadership of Mecklenburg County values County employees.
80%
*
73%
81%
79%
*
86%
78%
*
*
77%
My supervisor encourages me to come up with better ways of doing things.
78%
*
*
85%
I have the resources to complete my workload within performance expectations.
78%
76%
*
84%
81%
Overall, I feel safe at my workplace after regular business hours.2
The Board of County Commissioners values County employees.
*
85%
76%
*
*
70%
I have received information on what to do in the event of an emergency.
69%
*
*
85%
96%
94%
93%
84%
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
117
89%
93%
85%
81%
79%
80%
78%
77%
84%
Enterprise Scorecard Measures
Fiscal Year 2013
PRK - Park Repair and Maintenance
N = 33
FY13
FY12
FY11
FY13 County
Results
97%
Results
97%
Results
96%
Overall
90%
My supervisor clearly communicates my performance goals.
97%
97%
92%
88%
My supervisor informs me about management decisions that relate to my job.
94%
94%
92%
87%
I have electronic access to the information I need to do my job well.
Average Score:
85%
94%
96%
90%
93%
95%
94%
89%
My supervisor supports my participation in professional development opportunities.
100%
97%
96%
92%
My supervisor provides sufficient feedback regarding my performance.
97%
97%
96%
87%
My supervisor provides timely feedback about my performance.
97%
97%
96%
86%
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
96%
100%
95%
94%
90%
91%
100%
79%
Average Score:
96%
96%
97%
88%
Employees in my division respect the diversity that exists among each other.
97%
100%
85%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
97%
96%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
85%
97%
96%
92%
92%
98%
92%
91%
My supervisor treats me fairly.
100%
97%
100%
92%
My co-workers are respectful of each other.
100%
97%
88%
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
97%
100%
92%
I would recommend Mecklenburg County to others as a good place to work.
97%
97%
88%
91%
My co-workers willing to assist each other.
97%
100%
85%
91%
My supervisor acknowledges my achievements.
97%
97%
100%
88%
I am able to openly communicate concerns to my supervisor.
97%
97%
96%
88%
My supervisor encourages creative thinking.
97%
97%
100%
87%
My co-workers acknowledge my achievements.
94%
97%
77%
82%
Most days I feel good about coming to work.
94%
97%
92%
87%
My supervisor treats me with respect.
94%
94%
100%
94%
My supervisor encourages an open exchange of ideas.
94%
97%
100%
87%
Mecklenburg County values its employees.
Average Score:
79%
97%
63%
80%
95%
97%
91%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
118
Supplemental Information
Fiscal Year 2013
PRK - Park Repair and Maintenance
N = 33
Questions
Overall, I feel safe going to my vehicle during regular business hours.
2
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
93%
100%
94%
100%
84%
100%
*
*
89%
The work I do is important.
100%
97%
*
100%
*
96%
98%
I have received adequate training to perform my job safely.
My co-workers maintain a positive work environment.
My supervisor values employees.
97%
97%
69%
80%
97%
97%
*
96%
88%
I have been trained to effectively identify safety hazards.
*
100%
Workplace safety is a priority in my department.
97%
100%
96%
89%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor is trustworthy.
97%
94%
96%
77%
97%
97%
96%
89%
My co-workers are trustworthy.
I am able to apply skills I learn in trainings to better perform my job.
94%
94%
85%
84%
94%
*
*
89%
Employees in my division share job knowledge with each other.
94%
94%
*
97%
*
88%
88%
I have a workplan.1
I have the time to complete my workload within performance expectations.
94%
*
*
80%
My supervisor provides me with helpful suggestions to improve my job performance.
94%
93%
*
97%
*
91%
84%
The IT staff solves my technology problems effectively.
The IT staff solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
93%
100%
91%
84%
93%
*
*
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
91%
*
100%
*
96%
88%
The technology I use on the job is reliable.
My division continuously looks for ways to do things better.
88%
94%
84%
79%
I have the necessary technology to do my job well.
88%
97%
96%
85%
Overall, I am satisfied with security at the County facility where I work.2
I have the resources to complete my workload within performance expectations.
88%
90%
73%
83%
88%
87%
*
80%
81%
My department leadership clearly communicates what is going on in my department.
*
90%
My department leadership clearly communicates department performance goals.
My department director values our department's employees.
87%
94%
80%
78%
85%
*
*
81%
The executive leadership of Mecklenburg County values County employees.
82%
*
*
77%
I have received information on what to do in the event of an emergency.
79%
*
*
85%
The Board of County Commissioners values County employees.
69%
*
*
70%
Overall, I feel safe at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
119
93%
89%
83%
87%
81%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
Provider Services Organization (PSO)
N = 156
FY13
FY12
FY11
FY13 County
Results
94%
Results
‡
Results
‡
Overall
90%
My supervisor informs me about management decisions that relate to my job.
93%
‡
‡
87%
My supervisor clearly communicates his or her expectations of my job.
91%
‡
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
91%
‡
‡
88%
92%
−
−
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
My supervisor supports my participation in professional development opportunities.
98%
‡
‡
94%
95%
‡
‡
92%
I have an individual development plan (IDP).1
93%
‡
‡
79%
My supervisor provides timely feedback about my performance.
90%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score:
90%
‡
‡
87%
93%
−
−
88%
Employees in my division respect the diversity that exists among each other.
97%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
‡
‡
89%
95%
−
−
91%
I would recommend Mecklenburg County to others as a good place to work.
99%
‡
‡
91%
My co-workers willing to assist each other.
97%
‡
‡
91%
My supervisor treats me with respect.
97%
‡
‡
94%
My supervisor treats me fairly.
96%
‡
‡
92%
Mecklenburg County values its employees.
94%
‡
‡
80%
Most days I feel good about coming to work.
94%
‡
‡
87%
My supervisor acknowledges my achievements.
94%
‡
‡
88%
My supervisor provides the flexibility I need to balance work and personal life.
93%
‡
‡
92%
My co-workers are respectful of each other.
93%
‡
‡
87%
My co-workers acknowledge my achievements.
92%
‡
‡
82%
I am able to openly communicate concerns to my supervisor.
91%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
89%
‡
‡
87%
My supervisor encourages creative thinking.
Average Score:
88%
‡
‡
87%
94%
−
−
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
120
Supplemental Information
Fiscal Year 2013
Provider Services Organization (PSO)
N = 156
Questions
FY13
FY12
FY11
FY13 County
Results
99%
Results
‡
Results
‡
Overall
98%
99%
‡
‡
83%
98%
‡
‡
93%
96%
‡
‡
93%
Workplace safety is a priority in my department.
I have received information on what to do in the event of an emergency.
96%
‡
‡
89%
95%
‡
‡
85%
I am able to apply skills I learn in trainings to better perform my job.
95%
‡
‡
89%
I have been trained to effectively identify safety hazards.
My supervisor values employees.
95%
‡
‡
89%
95%
‡
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
95%
‡
‡
88%
Employees in my division share job knowledge with each other.
95%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
94%
‡
‡
89%
The IT staff solves my technology problems effectively.
My department director values our department's employees.
94%
‡
‡
87%
94%
‡
‡
81%
My division continuously looks for ways to do things better.
93%
‡
‡
79%
The IT staff solves my technology problems quickly.
I have the resources to complete my workload within performance expectations.
93%
‡
‡
84%
93%
‡
‡
81%
The executive leadership of Mecklenburg County values County employees.
93%
‡
‡
77%
The Board of County Commissioners values County employees.
93%
‡
‡
70%
My department leadership clearly communicates department performance goals.
93%
‡
‡
78%
My supervisor is trustworthy.
My supervisor encourages me to come up with better ways of doing things.
92%
‡
‡
89%
91%
‡
‡
85%
I have the necessary technology to do my job well.
91%
‡
‡
85%
My co-workers are trustworthy.
91%
‡
‡
84%
The technology I use on the job is reliable.
91%
‡
‡
81%
My department leadership clearly communicates what is going on in my department.
89%
‡
‡
73%
My co-workers maintain a positive work environment.
I have the time to complete my workload within performance expectations.
89%
‡
‡
80%
89%
‡
‡
80%
My supervisor provides me with helpful suggestions to improve my job performance.
87%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
87%
‡
‡
83%
Overall, I feel safe at my workplace after regular business hours.2
81%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
73%
‡
‡
77%
The work I do is important.
I have a workplan.
1
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
2013 Employee Climate Survey
‡ = Division breakout not conducted in previous years
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
121
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Administration / Quality Improvement
N=9
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
100%
‡
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
78%
‡
‡
90%
94%
−
−
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
100%
‡
‡
86%
100%
‡
‡
79%
Average Score:
100%
−
−
88%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
‡
‡
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
89%
‡
‡
92%
96%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
My supervisor encourages creative thinking.
89%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
89%
‡
‡
87%
I am able to openly communicate concerns to my supervisor.
89%
‡
‡
88%
Mecklenburg County values its employees.
89%
‡
‡
80%
My co-workers acknowledge my achievements.
Average Score:
88%
‡
‡
82%
96%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
122
Supplemental Information
Fiscal Year 2013
PSO - Administration / Quality Improvement
N=9
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
I have been trained to effectively identify safety hazards.
100%
‡
‡
89%
The IT staff solves my technology problems effectively.
100%
‡
‡
87%
My supervisor is trustworthy.
100%
‡
‡
89%
I have a workplan.
Workplace safety is a priority in my department.
100%
‡
‡
83%
100%
‡
‡
89%
The IT staff solves my technology problems quickly.
100%
‡
‡
84%
My co-workers are trustworthy.
100%
‡
‡
84%
My division continuously looks for ways to do things better.
100%
‡
‡
79%
My department leadership clearly communicates department performance goals.
100%
‡
‡
78%
My co-workers maintain a positive work environment.
100%
‡
‡
80%
My department leadership clearly communicates what is going on in my department.
My department director values our department's employees.
100%
‡
‡
73%
100%
‡
‡
81%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
85%
I have the time to complete my workload within performance expectations.
100%
‡
‡
80%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
The Board of County Commissioners values County employees.
89%
‡
‡
70%
The executive leadership of Mecklenburg County values County employees.
89%
‡
‡
77%
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
I have the resources to complete my workload within performance expectations.
89%
‡
‡
89%
89%
‡
‡
81%
I have the necessary technology to do my job well.
78%
‡
‡
85%
Overall, I am satisfied with security at the County facility where I work.2
The technology I use on the job is reliable.
78%
‡
‡
83%
78%
‡
‡
81%
Overall, I feel safe at my workplace after regular business hours.2
75%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
63%
‡
‡
77%
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
123
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Children's Developmental Services Agency
N = 81
FY13
FY12
FY11
FY13 County
Results
98%
Results
‡
Results
‡
Overall
87%
I have electronic access to the information I need to do my job well.
94%
‡
‡
90%
My supervisor clearly communicates his or her expectations of my job.
91%
‡
‡
90%
My supervisor clearly communicates my performance goals.
Average Score:
90%
‡
‡
88%
93%
−
−
89%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
96%
‡
‡
92%
My supervisor provides timely feedback about my performance.
91%
‡
‡
86%
I have an individual development plan (IDP).1
91%
‡
‡
79%
My supervisor provides sufficient feedback regarding my performance.
Average Score:
90%
‡
‡
87%
94%
−
−
88%
Employees in my division respect the diversity that exists among each other.
96%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
91%
‡
‡
89%
93%
−
−
91%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
My co-workers willing to assist each other.
100%
‡
‡
91%
I would recommend Mecklenburg County to others as a good place to work.
99%
‡
‡
91%
My co-workers are respectful of each other.
99%
‡
‡
87%
Mecklenburg County values its employees.
98%
‡
‡
80%
My supervisor acknowledges my achievements.
98%
‡
‡
88%
My supervisor treats me fairly.
97%
‡
‡
92%
My co-workers acknowledge my achievements.
97%
‡
‡
82%
My supervisor treats me with respect.
96%
‡
‡
94%
Most days I feel good about coming to work.
95%
‡
‡
87%
My supervisor encourages creative thinking.
93%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
93%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
91%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
Average Score:
89%
‡
‡
88%
96%
−
−
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
124
Supplemental Information
Fiscal Year 2013
PSO - Children's Developmental Services Agency
N = 81
Questions
1
I have a workplan.
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
83%
98%
100%
‡
‡
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
The executive leadership of Mecklenburg County values County employees.
99%
‡
‡
77%
My co-workers are trustworthy.
99%
‡
‡
84%
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
98%
‡
‡
80%
98%
‡
‡
70%
My department director values our department's employees.
98%
‡
‡
81%
My department leadership clearly communicates department performance goals.
97%
‡
‡
78%
Overall, I feel safe going to my vehicle during regular business hours.2
I am able to apply skills I learn in trainings to better perform my job.
97%
‡
‡
93%
97%
‡
‡
89%
Workplace safety is a priority in my department.
97%
‡
‡
89%
My department leadership clearly communicates what is going on in my department.
My supervisor values employees.
96%
‡
‡
73%
96%
‡
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
96%
‡
‡
88%
My division continuously looks for ways to do things better.
My supervisor encourages me to come up with better ways of doing things.
96%
‡
‡
79%
96%
‡
‡
85%
I have received adequate training to perform my job safely.
96%
‡
‡
93%
The IT staff solves my technology problems quickly.
I have the resources to complete my workload within performance expectations.
95%
‡
‡
84%
95%
‡
‡
81%
The IT staff solves my technology problems effectively.
94%
‡
‡
87%
The technology I use on the job is reliable.
I have received information on what to do in the event of an emergency.
94%
‡
‡
81%
93%
‡
‡
85%
My work gives me a feeling of personal accomplishment.
93%
‡
‡
89%
My supervisor is trustworthy.
92%
‡
‡
89%
I have the necessary technology to do my job well.
91%
‡
‡
85%
I have been trained to effectively identify safety hazards.
My supervisor provides me with helpful suggestions to improve my job performance.
91%
‡
‡
89%
90%
‡
‡
84%
I have the time to complete my workload within performance expectations.
87%
‡
‡
80%
Overall, I am satisfied with security at the County facility where I work.2
82%
‡
‡
83%
Overall, I feel safe at my workplace after regular business hours.2
75%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
61%
‡
‡
77%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
125
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Health Information Services
N=5
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
80%
‡
‡
90%
My supervisor clearly communicates my performance goals.
80%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
‡
‡
87%
85%
−
−
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
80%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
80%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
80%
‡
‡
86%
80%
‡
‡
79%
Average Score:
84%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
‡
‡
89%
100%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My co-workers acknowledge my achievements.
100%
‡
‡
82%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
My supervisor encourages creative thinking.
80%
‡
‡
87%
My supervisor acknowledges my achievements.
80%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
80%
‡
‡
87%
Most days I feel good about coming to work.
80%
‡
‡
87%
Mecklenburg County values its employees.
Average Score:
80%
‡
‡
80%
92%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
126
Supplemental Information
Fiscal Year 2013
PSO - Health Information Services
N=5
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
I have been trained to effectively identify safety hazards.
100%
‡
‡
89%
The IT staff solves my technology problems effectively.
100%
‡
‡
87%
100%
‡
‡
84%
100%
‡
‡
89%
Workplace safety is a priority in my department.
100%
‡
‡
89%
I have the necessary technology to do my job well.
100%
‡
‡
85%
The IT staff solves my technology problems quickly.
100%
‡
‡
84%
Overall, I am satisfied with security at the County facility where I work.2
My co-workers are trustworthy.
100%
‡
‡
83%
100%
‡
‡
84%
The technology I use on the job is reliable.
100%
‡
‡
81%
My division continuously looks for ways to do things better.
100%
‡
‡
79%
My co-workers maintain a positive work environment.
100%
‡
‡
80%
Overall, I feel safe going to my vehicle after regular business hours.2
My department director values our department's employees.
100%
‡
‡
77%
100%
‡
‡
81%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
I have the time to complete my workload within performance expectations.
100%
‡
‡
80%
I have the resources to complete my workload within performance expectations.
100%
‡
‡
81%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
My department leadership clearly communicates department performance goals.
80%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
80%
‡
‡
73%
The Board of County Commissioners values County employees.
The executive leadership of Mecklenburg County values County employees.
80%
‡
‡
70%
80%
‡
‡
77%
I am given opportunities to increase my job skills through training (workshops, etc.).
80%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
80%
‡
‡
89%
My supervisor provides me with helpful suggestions to improve my job performance.
80%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
80%
‡
‡
85%
I have a workplan.1
75%
‡
‡
83%
Overall, I feel safe at my workplace after regular business hours.
My supervisor is trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
127
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Jail Substance Abuse Treatment Program
N = 11
Accessibility to Information
I have electronic access to the information I need to do my job well.
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor clearly communicates his or her expectations of my job.
91%
‡
‡
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
82%
‡
‡
87%
93%
−
−
89%
Development
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
I have an individual development plan (IDP).1
100%
‡
‡
79%
My supervisor provides timely feedback about my performance.
91%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score:
90%
‡
‡
87%
96%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
90%
‡
‡
89%
97%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
My supervisor treats me fairly.
91%
‡
‡
92%
My co-workers acknowledge my achievements.
91%
‡
‡
82%
I am able to openly communicate concerns to my supervisor.
91%
‡
‡
88%
Most days I feel good about coming to work.
91%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
91%
‡
‡
91%
Mecklenburg County values its employees.
91%
‡
‡
80%
My supervisor encourages creative thinking.
90%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
89%
‡
‡
87%
My supervisor acknowledges my achievements.
Average Score:
82%
‡
‡
88%
93%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
128
Supplemental Information
Fiscal Year 2013
PSO - Jail Substance Abuse Treatment Program
N = 11
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
100%
‡
‡
89%
100%
‡
‡
84%
100%
‡
‡
83%
100%
‡
‡
89%
100%
‡
‡
83%
100%
‡
‡
79%
My department leadership clearly communicates department performance goals.
100%
‡
‡
78%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
My supervisor values employees.
100%
‡
‡
77%
100%
‡
‡
73%
100%
‡
‡
88%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
My supervisor is trustworthy.
91%
‡
‡
89%
I have the necessary technology to do my job well.
91%
‡
‡
85%
My co-workers are trustworthy.
91%
‡
‡
84%
The technology I use on the job is reliable.
91%
‡
‡
81%
My co-workers maintain a positive work environment.
The executive leadership of Mecklenburg County values County employees.
91%
‡
‡
80%
91%
‡
‡
77%
My department director values our department's employees.
91%
‡
‡
81%
My work gives me a feeling of personal accomplishment.
91%
‡
‡
89%
Employees in my division share job knowledge with each other.
91%
‡
‡
88%
My supervisor encourages me to come up with better ways of doing things.
90%
‡
‡
85%
The IT staff solves my technology problems effectively.
82%
‡
‡
87%
The IT staff solves my technology problems quickly.
The Board of County Commissioners values County employees.
82%
‡
‡
84%
82%
‡
‡
70%
My supervisor provides me with helpful suggestions to improve my job performance.
82%
‡
‡
84%
I have the resources to complete my workload within performance expectations.
78%
‡
‡
81%
I have the time to complete my workload within performance expectations.
70%
‡
‡
80%
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
I have been trained to effectively identify safety hazards.
Overall, I feel safe at my workplace after regular business hours.
2
1
I have a workplan.
Workplace safety is a priority in my department.
Overall, I am satisfied with security at the County facility where I work.
My division continuously looks for ways to do things better.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
129
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - SACOT - Shelters
N=8
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
100%
‡
‡
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
‡
‡
87%
97%
−
−
89%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
I have an individual development plan (IDP).1
100%
‡
‡
79%
My supervisor provides sufficient feedback regarding my performance.
88%
‡
‡
87%
My supervisor provides timely feedback about my performance.
My supervisor annually assesses progress on my individual development plan.1
88%
‡
‡
86%
71%
‡
‡
94%
Average Score:
89%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
‡
‡
89%
100%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
82%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
Mecklenburg County values its employees.
100%
‡
‡
80%
I am able to openly communicate concerns to my supervisor.
88%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
75%
‡
‡
87%
My supervisor encourages creative thinking.
Average Score:
50%
‡
‡
87%
93%
−
−
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
130
Supplemental Information
Fiscal Year 2013
PSO - SACOT - Shelters
N=8
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
I have been trained to effectively identify safety hazards.
100%
‡
‡
89%
The IT staff solves my technology problems effectively.
100%
‡
‡
87%
I have a workplan.
Workplace safety is a priority in my department.
100%
‡
‡
83%
100%
‡
‡
89%
I have the necessary technology to do my job well.
100%
‡
‡
85%
Overall, I am satisfied with security at the County facility where I work.2
My co-workers are trustworthy.
100%
‡
‡
83%
100%
‡
‡
84%
The technology I use on the job is reliable.
100%
‡
‡
81%
My division continuously looks for ways to do things better.
100%
‡
‡
79%
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
100%
‡
‡
80%
100%
‡
‡
70%
The executive leadership of Mecklenburg County values County employees.
100%
‡
‡
77%
My department director values our department's employees.
100%
‡
‡
81%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
I have the time to complete my workload within performance expectations.
100%
‡
‡
80%
I have the resources to complete my workload within performance expectations.
100%
‡
‡
81%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
Overall, I feel safe at my workplace after regular business hours.2
My department leadership clearly communicates department performance goals.
88%
‡
‡
84%
88%
‡
‡
78%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
88%
‡
‡
77%
88%
‡
‡
73%
My supervisor is trustworthy.
86%
‡
‡
89%
The IT staff solves my technology problems quickly.
My supervisor provides me with helpful suggestions to improve my job performance.
75%
‡
‡
84%
75%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
63%
‡
‡
85%
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
131
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Substance Abuse Services Center
N = 28
FY13
FY12
FY11
FY13 County
Results
96%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
92%
‡
‡
90%
My supervisor clearly communicates my performance goals.
92%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
‡
‡
87%
92%
−
−
89%
96%
‡
‡
79%
95%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
93%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
92%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
88%
‡
‡
86%
93%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
96%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
‡
‡
89%
95%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
Most days I feel good about coming to work.
96%
‡
‡
87%
My supervisor treats me fairly.
96%
‡
‡
92%
My supervisor provides the flexibility I need to balance work and personal life.
96%
‡
‡
92%
Mecklenburg County values its employees.
93%
‡
‡
80%
My supervisor acknowledges my achievements.
92%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
88%
‡
‡
87%
My supervisor encourages creative thinking.
84%
‡
‡
87%
My co-workers willing to assist each other.
81%
‡
‡
91%
My co-workers acknowledge my achievements.
78%
‡
‡
82%
My co-workers are respectful of each other.
Average Score:
67%
‡
‡
87%
90%
−
−
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have an individual development plan (IDP).
1
My supervisor annually assesses progress on my individual development plan.
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
132
Supplemental Information
Fiscal Year 2013
PSO - Substance Abuse Services Center
N = 28
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
89%
I have a workplan.
The IT staff solves my technology problems quickly.
My work gives me a feeling of personal accomplishment.
100%
‡
‡
83%
100%
‡
‡
84%
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
96%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
96%
‡
‡
89%
Overall, I feel safe going to my vehicle during regular business hours.2
The IT staff solves my technology problems effectively.
96%
‡
‡
93%
96%
‡
‡
87%
My supervisor is trustworthy.
The Board of County Commissioners values County employees.
92%
‡
‡
89%
92%
‡
‡
70%
I have the resources to complete my workload within performance expectations.
92%
‡
‡
81%
I have received adequate training to perform my job safely.
My supervisor values employees.
92%
‡
‡
93%
89%
‡
‡
88%
I have the necessary technology to do my job well.
88%
‡
‡
85%
My department leadership clearly communicates department performance goals.
My supervisor encourages me to come up with better ways of doing things.
88%
‡
‡
78%
88%
‡
‡
85%
I have the time to complete my workload within performance expectations.
88%
‡
‡
80%
Overall, I am satisfied with security at the County facility where I work.2
My division continuously looks for ways to do things better.
My supervisor provides me with helpful suggestions to improve my job performance.
88%
‡
‡
83%
85%
‡
‡
79%
85%
‡
‡
84%
Workplace safety is a priority in my department.
84%
‡
‡
89%
The technology I use on the job is reliable.
84%
‡
‡
81%
My department director values our department's employees.
82%
‡
‡
81%
The executive leadership of Mecklenburg County values County employees.
Overall, I feel safe at my workplace after regular business hours.2
81%
‡
‡
77%
80%
‡
‡
84%
Overall, I feel safe going to my vehicle after regular business hours.2
Employees in my division share job knowledge with each other.
80%
‡
‡
77%
78%
‡
‡
88%
My department leadership clearly communicates what is going on in my department.
73%
‡
‡
73%
My co-workers are trustworthy.
59%
‡
‡
84%
My co-workers maintain a positive work environment.
56%
‡
‡
80%
I have been trained to effectively identify safety hazards.
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
133
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Trauma and Justice Partnerships (CD-CP)
N=9
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
100%
‡
‡
87%
I have electronic access to the information I need to do my job well.
Average Score:
89%
‡
‡
90%
97%
−
−
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
1
100%
‡
‡
94%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
100%
‡
‡
86%
88%
‡
‡
79%
Average Score:
98%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
100%
‡
‡
89%
100%
−
−
91%
My supervisor treats me with respect.
100%
‡
‡
94%
My supervisor treats me fairly.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
87%
My co-workers willing to assist each other.
100%
‡
‡
91%
My supervisor encourages creative thinking.
100%
‡
‡
87%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
88%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
Mecklenburg County values its employees.
100%
‡
‡
80%
My co-workers acknowledge my achievements.
Average Score:
89%
‡
‡
82%
99%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
134
Supplemental Information
Fiscal Year 2013
PSO - Trauma and Justice Partnerships (CD-CP)
N=9
Questions
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
93%
I have been trained to effectively identify safety hazards.
100%
‡
‡
89%
The IT staff solves my technology problems effectively.
100%
‡
‡
87%
100%
‡
‡
84%
100%
‡
‡
89%
I have a workplan.
Workplace safety is a priority in my department.
100%
‡
‡
83%
100%
‡
‡
89%
Overall, I am satisfied with security at the County facility where I work.2
My co-workers are trustworthy.
100%
‡
‡
83%
100%
‡
‡
84%
My division continuously looks for ways to do things better.
100%
‡
‡
79%
Overall, I feel safe going to my vehicle after regular business hours.2
My department director values our department's employees.
100%
‡
‡
77%
100%
‡
‡
81%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
89%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
Employees in my division share job knowledge with each other.
100%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
85%
I have the time to complete my workload within performance expectations.
100%
‡
‡
80%
I have the resources to complete my workload within performance expectations.
100%
‡
‡
81%
I have received information on what to do in the event of an emergency.
100%
‡
‡
85%
I have the necessary technology to do my job well.
89%
‡
‡
85%
The IT staff solves my technology problems quickly.
89%
‡
‡
84%
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
89%
‡
‡
80%
89%
‡
‡
70%
The executive leadership of Mecklenburg County values County employees.
89%
‡
‡
77%
My department leadership clearly communicates department performance goals.
88%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
88%
‡
‡
73%
The technology I use on the job is reliable.
78%
‡
‡
81%
Overall, I feel safe at my workplace after regular business hours.
My supervisor is trustworthy.
2
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
135
Enterprise Scorecard Measures
Fiscal Year 2013
PSO - Trauma and Justice Partnerships (JDTR)
N=5
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates my performance goals.
60%
‡
‡
88%
My supervisor clearly communicates his or her expectations of my job.
50%
‡
‡
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
50%
‡
‡
87%
65%
−
−
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
1
100%
‡
‡
94%
100%
‡
‡
79%
My supervisor supports my participation in professional development opportunities.
60%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
50%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
50%
‡
‡
86%
72%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
60%
‡
‡
89%
87%
−
−
91%
My co-workers willing to assist each other.
100%
‡
‡
91%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
91%
My co-workers are respectful of each other.
80%
‡
‡
87%
My co-workers acknowledge my achievements.
80%
‡
‡
82%
My supervisor treats me with respect.
60%
‡
‡
94%
My supervisor treats me fairly.
60%
‡
‡
92%
My supervisor encourages creative thinking.
60%
‡
‡
87%
My supervisor acknowledges my achievements.
60%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
60%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
60%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
60%
‡
‡
88%
Most days I feel good about coming to work.
60%
‡
‡
87%
Mecklenburg County values its employees.
Average Score:
60%
‡
‡
80%
69%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
I have an individual development plan (IDP).
1
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
136
Supplemental Information
Fiscal Year 2013
PSO - Trauma and Justice Partnerships (JDTR)
N=5
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
93%
100%
‡
‡
89%
100%
‡
‡
84%
I have a workplan.
Workplace safety is a priority in my department.
100%
‡
‡
83%
100%
‡
‡
89%
I have the necessary technology to do my job well.
100%
‡
‡
85%
100%
‡
‡
83%
100%
‡
‡
81%
Overall, I feel safe going to my vehicle after regular business hours.2
I have received adequate training to perform my job safely.
100%
‡
‡
77%
80%
‡
‡
93%
The IT staff solves my technology problems effectively.
80%
‡
‡
87%
The IT staff solves my technology problems quickly.
80%
‡
‡
84%
My co-workers are trustworthy.
80%
‡
‡
84%
My co-workers maintain a positive work environment.
The executive leadership of Mecklenburg County values County employees.
80%
‡
‡
80%
80%
*
*
77%
The work I do is important.
80%
*
*
98%
Employees in my division share job knowledge with each other.
80%
*
*
88%
I have the time to complete my workload within performance expectations.
75%
*
*
80%
I have the resources to complete my workload within performance expectations.
75%
*
*
81%
I have received information on what to do in the event of an emergency.
67%
*
*
85%
The Board of County Commissioners values County employees.
60%
*
*
70%
My supervisor values employees.
60%
*
*
88%
My work gives me a feeling of personal accomplishment.
60%
*
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
60%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
My supervisor encourages me to come up with better ways of doing things.
60%
50%
*
*
‡
89%
My supervisor is trustworthy.
My department director values our department's employees.
*
*
‡
50%
*
*
81%
My supervisor provides me with helpful suggestions to improve my job performance.
50%
40%
*
‡
84%
My division continuously looks for ways to do things better.
*
‡
My department leadership clearly communicates department performance goals.
40%
‡
‡
78%
My department leadership clearly communicates what is going on in my department.
40%
‡
‡
73%
Overall, I feel safe going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards.
Overall, I feel safe at my workplace after regular business hours.
2
2
1
Overall, I am satisfied with security at the County facility where I work.
The technology I use on the job is reliable.
2
60%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
137
85%
89%
79%
Enterprise Scorecard Measures
Fiscal Year 2013
Public Health (HLT)
N = 83
FY13
FY12
FY11
FY13 County
Results
91%
Results
87%
Results
89%
Overall
90%
My supervisor clearly communicates my performance goals.
91%
87%
86%
88%
My supervisor informs me about management decisions that relate to my job.
88%
88%
84%
87%
I have electronic access to the information I need to do my job well.
Average Score:
86%
96%
98%
90%
89%
90%
89%
89%
My supervisor supports my participation in professional development opportunities.
1
My supervisor annually assesses progress on my individual development plan.
95%
93%
94%
92%
94%
96%
96%
94%
My supervisor provides timely feedback about my performance.
91%
80%
82%
86%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
88%
88%
85%
87%
79%
79%
60%
79%
Average Score:
89%
87%
83%
88%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
91%
92%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
96%
98%
92%
Employees in my division respect the diversity that exists among each other.
Average Score:
89%
94%
92%
92%
91%
94%
94%
91%
My supervisor treats me with respect.
96%
94%
92%
94%
My supervisor treats me fairly.
95%
90%
92%
92%
My supervisor provides the flexibility I need to balance work and personal life.
94%
91%
92%
92%
I would recommend Mecklenburg County to others as a good place to work.
92%
88%
85%
91%
I am able to openly communicate concerns to my supervisor.
90%
90%
87%
88%
My co-workers willing to assist each other.
88%
86%
91%
91%
My supervisor encourages creative thinking.
88%
92%
82%
87%
My supervisor encourages an open exchange of ideas.
87%
93%
84%
87%
My co-workers are respectful of each other.
86%
85%
89%
87%
Mecklenburg County values its employees.
86%
75%
63%
80%
Most days I feel good about coming to work.
85%
81%
82%
87%
My supervisor acknowledges my achievements.
85%
83%
85%
88%
My co-workers acknowledge my achievements.
Average Score:
73%
75%
85%
82%
88%
86%
85%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
138
Supplemental Information
Fiscal Year 2013
Public Health (HLT)
N = 83
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
99%
Results
Results
*
99%
*
100%
Overall
98%
*
87%
89%
89%
1
83%
I have a workplan.
I am able to apply skills I learn in trainings to better perform my job.
97%
I have received adequate training to perform my job safely.
96%
*
93%
I have been trained to effectively identify safety hazards.
96%
96%
91%
Workplace safety is a priority in my department.
My supervisor values employees.
96%
82%
85%
89%
94%
*
*
88%
I have received information on what to do in the event of an emergency.
94%
93%
*
91%
*
92%
85%
My supervisor is trustworthy.
Overall, I feel safe going to my vehicle during regular business hours.2
The IT staff solves my technology problems effectively.
91%
96%
97%
93%
91%
89%
89%
87%
90%
84%
83%
83%
89%
*
89%
89%
97%
Overall, I am satisfied with security at the County facility where I work.2
My work gives me a feeling of personal accomplishment.
93%
89%
The IT staff solves my technology problems quickly.
My supervisor provides me with helpful suggestions to improve my job performance.
88%
*
87%
87%
*
*
84%
My supervisor encourages me to come up with better ways of doing things.
87%
*
*
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
87%
86%
*
82%
88%
Overall, I feel safe at my workplace after regular business hours.2
My co-workers are trustworthy.
Employees in my division share job knowledge with each other.
*
79%
83%
86%
90%
84%
81%
*
91%
88%
84%
84%
I have the necessary technology to do my job well.
The executive leadership of Mecklenburg County values County employees.
81%
*
97%
80%
*
*
77%
I have the resources to complete my workload within performance expectations.
77%
75%
*
75%
*
77%
81%
My co-workers maintain a positive work environment.
My department director values our department's employees.
I have the time to complete my workload within performance expectations.
74%
67%
*
*
85%
81%
My division continuously looks for ways to do things better.
*
*
72%
My department leadership clearly communicates what is going on in my department.
66%
70%
69%
73%
My department leadership clearly communicates department performance goals.
66%
79%
72%
78%
The technology I use on the job is reliable.
The Board of County Commissioners values County employees.
64%
85%
83%
81%
62%
62%
*
63%
70%
Overall, I feel safe going to my vehicle after regular business hours.2
*
62%
71%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
139
85%
80%
80%
79%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
HLT - Environmental Health
N = 56
FY13
FY12
FY11
FY13 County
Results
93%
Results
80%
Results
86%
Overall
90%
My supervisor clearly communicates my performance goals.
93%
80%
82%
88%
My supervisor informs me about management decisions that relate to my job.
88%
83%
78%
87%
I have electronic access to the information I need to do my job well.
Average Score:
78%
93%
98%
90%
88%
84%
86%
89%
My supervisor supports my participation in professional development opportunities.
98%
88%
95%
92%
My supervisor provides timely feedback about my performance.
My supervisor annually assesses progress on my individual development plan.1
93%
71%
76%
86%
92%
93%
95%
94%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
89%
83%
82%
87%
83%
86%
71%
79%
Average Score:
91%
84%
84%
88%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
85%
87%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
89%
95%
98%
92%
Employees in my division respect the diversity that exists among each other.
Average Score:
87%
92%
95%
92%
90%
91%
93%
91%
My supervisor treats me with respect.
96%
90%
87%
94%
My supervisor treats me fairly.
96%
82%
89%
92%
I am able to openly communicate concerns to my supervisor.
94%
83%
82%
88%
My supervisor provides the flexibility I need to balance work and personal life.
92%
88%
87%
92%
My supervisor encourages an open exchange of ideas.
91%
87%
76%
87%
My supervisor encourages creative thinking.
89%
87%
73%
87%
I would recommend Mecklenburg County to others as a good place to work.
88%
83%
83%
91%
My supervisor acknowledges my achievements.
83%
76%
81%
88%
My co-workers are respectful of each other.
82%
80%
90%
87%
My co-workers willing to assist each other.
82%
76%
93%
91%
Most days I feel good about coming to work.
80%
76%
78%
87%
Mecklenburg County values its employees.
79%
66%
55%
80%
My co-workers acknowledge my achievements.
Average Score:
65%
69%
82%
82%
86%
80%
81%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
140
Supplemental Information
Fiscal Year 2013
HLT - Environmental Health
N = 56
Questions
I am able to apply skills I learn in trainings to better perform my job.
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
*
Overall
89%
I have received information on what to do in the event of an emergency.
100%
*
*
85%
The work I do is important.
98%
*
100%
98%
I have a workplan.
I have received adequate training to perform my job safely.
98%
*
100%
98%
90%
92%
93%
I have been trained to effectively identify safety hazards.
98%
95%
97%
89%
My supervisor is trustworthy.
My supervisor values employees.
96%
88%
89%
89%
95%
*
90%
88%
94%
*
90%
94%
80%
87%
89%
92%
100%
100%
93%
89%
*
85%
89%
1
Overall, I am satisfied with security at the County facility where I work.2
Workplace safety is a priority in my department.
Overall, I feel safe going to my vehicle during regular business hours.2
My work gives me a feeling of personal accomplishment.
83%
83%
Overall, I feel safe at my workplace after regular business hours.2
The IT staff solves my technology problems effectively.
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
*
88%
88%
85%
90%
87%
87%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
87%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
87%
84%
*
88%
84%
The IT staff solves my technology problems quickly.
*
80%
My co-workers are trustworthy.
The executive leadership of Mecklenburg County values County employees.
80%
79%
87%
84%
78%
*
*
77%
Employees in my division share job knowledge with each other.
76%
71%
*
95%
*
93%
88%
I have the necessary technology to do my job well.
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
69%
66%
74%
80%
67%
*
*
70%
I have the resources to complete my workload within performance expectations.
67%
*
*
81%
My department director values our department's employees.
Overall, I feel safe going to my vehicle after regular business hours.2
I have the time to complete my workload within performance expectations.
65%
*
71%
*
77%
81%
60%
*
78%
80%
My division continuously looks for ways to do things better.
*
57%
My department leadership clearly communicates department performance goals.
58%
74%
67%
78%
My department leadership clearly communicates what is going on in my department.
56%
60%
59%
73%
The technology I use on the job is reliable.
45%
76%
78%
81%
64%
60%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
141
84%
84%
85%
77%
79%
Enterprise Scorecard Measures
Fiscal Year 2013
HLT - Public Health
N = 27
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
89%
97%
92%
90%
My supervisor informs me about management decisions that relate to my job.
89%
96%
92%
87%
My supervisor clearly communicates my performance goals.
Average Score:
88%
96%
92%
88%
92%
97%
94%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
100%
100%
100%
94%
My supervisor supports my participation in professional development opportunities.
88%
100%
92%
92%
My supervisor provides timely feedback about my performance.
88%
93%
92%
86%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
85%
96%
92%
87%
70%
70%
38%
79%
Average Score:
86%
92%
83%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
97%
100%
92%
Employees in my division respect the diversity that exists among each other.
92%
96%
86%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
92%
100%
100%
89%
94%
98%
95%
91%
My co-workers willing to assist each other.
100%
100%
88%
91%
I would recommend Mecklenburg County to others as a good place to work.
100%
93%
88%
91%
Mecklenburg County values its employees.
100%
87%
76%
80%
My supervisor treats me with respect.
96%
100%
100%
94%
My supervisor provides the flexibility I need to balance work and personal life.
96%
97%
100%
92%
Most days I feel good about coming to work.
96%
87%
88%
87%
My co-workers are respectful of each other.
96%
90%
87%
87%
My supervisor treats me fairly.
92%
100%
96%
92%
My co-workers acknowledge my achievements.
91%
83%
91%
82%
My supervisor acknowledges my achievements.
88%
93%
92%
88%
My supervisor encourages creative thinking.
85%
100%
96%
87%
My supervisor encourages an open exchange of ideas.
81%
100%
96%
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
81%
100%
96%
88%
93%
95%
92%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
142
Supplemental Information
Fiscal Year 2013
HLT - Public Health
N = 27
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
85%
Results
83%
Overall
89%
I have the necessary technology to do my job well.
100%
100%
88%
85%
The technology I use on the job is reliable.
The work I do is important.
100%
97%
92%
81%
100%
96%
*
93%
*
88%
98%
The IT staff solves my technology problems effectively.
The IT staff solves my technology problems quickly.
I have the resources to complete my workload within performance expectations.
96%
97%
92%
84%
96%
*
100%
81%
96%
*
96%
93%
97%
79%
93%
I have been trained to effectively identify safety hazards.
My department director values our department's employees.
93%
97%
80%
89%
93%
*
*
81%
My supervisor values employees.
93%
*
*
88%
Employees in my division share job knowledge with each other.
92%
*
*
88%
I have the time to complete my workload within performance expectations.
92%
*
*
80%
I am able to apply skills I learn in trainings to better perform my job.
92%
*
*
89%
My work gives me a feeling of personal accomplishment.
89%
*
*
89%
My supervisor provides me with helpful suggestions to improve my job performance.
89%
88%
*
92%
84%
Overall, I feel safe going to my vehicle during regular business hours.2
My co-workers are trustworthy.
*
90%
88%
96%
96%
84%
My co-workers maintain a positive work environment.
88%
89%
83%
80%
My department leadership clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
88%
86%
84%
73%
88%
85%
*
96%
85%
My supervisor is trustworthy.
The executive leadership of Mecklenburg County values County employees.
*
96%
85%
*
*
77%
I am given opportunities to increase my job skills through training (workshops, etc.).
Overall, I am satisfied with security at the County facility where I work.2
My division continuously looks for ways to do things better.
85%
*
76%
*
71%
88%
81%
81%
96%
96%
79%
Overall, I feel safe at my workplace after regular business hours.2
My department leadership clearly communicates department performance goals.
I have received information on what to do in the event of an emergency.
81%
67%
78%
84%
81%
86%
80%
78%
79%
*
42%
85%
58%
*
50%
52%
*
*
70%
Workplace safety is a priority in my department.
I have a workplan.1
I have received adequate training to perform my job safely.
Overall, I feel safe going to my vehicle after regular business hours.2
The Board of County Commissioners values County employees.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
143
87%
83%
93%
89%
83%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
Public Library (LIB)
N = 309
FY13
FY12
FY11
FY13 County
Results
92%
Results
97%
Results
88%
Overall
88%
My supervisor informs me about management decisions that relate to my job.
92%
94%
90%
87%
My supervisor clearly communicates his or her expectations of my job.
91%
94%
89%
90%
I have electronic access to the information I need to do my job well.
Average Score:
88%
94%
94%
90%
91%
95%
91%
89%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
My supervisor annually assesses progress on my individual development plan.
1
99%
100%
99%
94%
My supervisor supports my participation in professional development opportunities.
I have an individual development plan (IDP).1
96%
98%
96%
92%
95%
97%
63%
79%
My supervisor provides sufficient feedback regarding my performance.
92%
95%
88%
87%
My supervisor provides timely feedback about my performance.
Average Score:
91%
93%
87%
86%
95%
97%
86%
88%
Employees in my division respect the diversity that exists among each other.
96%
95%
91%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
94%
93%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
94%
94%
89%
89%
95%
94%
91%
91%
My co-workers willing to assist each other.
97%
96%
93%
91%
My supervisor treats me with respect.
96%
96%
93%
94%
My supervisor treats me fairly.
96%
95%
92%
92%
My supervisor provides the flexibility I need to balance work and personal life.
95%
97%
93%
92%
My supervisor encourages creative thinking.
94%
95%
93%
87%
My supervisor encourages an open exchange of ideas.
94%
95%
91%
87%
My supervisor acknowledges my achievements.
93%
93%
91%
88%
Most days I feel good about coming to work.
93%
91%
83%
87%
My co-workers are respectful of each other.
93%
93%
91%
87%
I would recommend Mecklenburg County to others as a good place to work.
92%
90%
67%
91%
I am able to openly communicate concerns to my supervisor.
91%
91%
89%
88%
My co-workers acknowledge my achievements.
91%
91%
85%
82%
Mecklenburg County values its employees.
Average Score:
83%
82%
58%
80%
93%
93%
86%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
144
Supplemental Information
Fiscal Year 2013
Public Library (LIB)
N = 309
Questions
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
Employees in my division share job knowledge with each other.
2
FY13
FY12
FY11
FY13 County
Results
97%
Results
Results
*
98%
*
93%
Overall
98%
*
91%
88%
96%
93%
My supervisor is trustworthy.
96%
*
95%
I have received adequate training to perform my job safely.
96%
95%
91%
93%
Workplace safety is a priority in my department.
96%
90%
85%
89%
83%
96%
1
89%
I have a workplan.
My co-workers are trustworthy.
My work gives me a feeling of personal accomplishment.
95%
98%
87%
94%
96%
91%
84%
94%
*
*
89%
My supervisor values employees.
94%
*
*
88%
My department director values our department's employees.
94%
*
*
81%
I am able to apply skills I learn in trainings to better perform my job.
94%
*
*
89%
I have the time to complete my workload within performance expectations.
93%
92%
*
93%
80%
My division continuously looks for ways to do things better.
My supervisor encourages me to come up with better ways of doing things.
*
96%
91%
*
*
85%
I have received information on what to do in the event of an emergency.
91%
*
*
85%
I have the resources to complete my workload within performance expectations.
91%
90%
*
85%
81%
Overall, I feel safe at my workplace after regular business hours.2
My department leadership clearly communicates department performance goals.
I am given opportunities to increase my job skills through training (workshops, etc.).
*
93%
90%
93%
82%
78%
90%
*
90%
*
77%
88%
*
85%
84%
79%
84%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor provides me with helpful suggestions to improve my job performance.
87%
My department leadership clearly communicates what is going on in my department.
87%
*
94%
Overall, I feel safe going to my vehicle after regular business hours.2
My co-workers maintain a positive work environment.
87%
88%
78%
77%
87%
90%
85%
80%
The IT staff solves my technology problems effectively.
86%
92%
88%
87%
The IT staff solves my technology problems quickly.
83%
89%
88%
84%
I have been trained to effectively identify safety hazards.
The executive leadership of Mecklenburg County values County employees.
81%
86%
78%
89%
77%
*
*
77%
The Board of County Commissioners values County employees.
77%
75%
*
87%
*
86%
70%
The technology I use on the job is reliable.
I have the necessary technology to do my job well.
71%
85%
89%
85%
88%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
145
83%
73%
81%
Enterprise Scorecard Measures
Fiscal Year 2013
Register of Deeds (REG)
N = 35
FY13
FY12
FY11
FY13 County
Results
100%
Results
96%
Results
77%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
97%
100%
75%
87%
I have electronic access to the information I need to do my job well.
97%
96%
91%
90%
My supervisor clearly communicates my performance goals.
Average Score:
91%
92%
100%
88%
96%
96%
86%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
1
100%
86%
100%
94%
My supervisor provides sufficient feedback regarding my performance.
100%
96%
83%
87%
My supervisor supports my participation in professional development opportunities.
97%
96%
100%
92%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
91%
92%
77%
86%
52%
68%
25%
79%
Average Score:
88%
88%
77%
88%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
100%
95%
69%
89%
Employees in my division respect the diversity that exists among each other.
90%
92%
77%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
84%
96%
62%
92%
91%
95%
69%
91%
My supervisor treats me with respect.
100%
96%
92%
94%
My supervisor acknowledges my achievements.
100%
96%
83%
88%
I would recommend Mecklenburg County to others as a good place to work.
100%
97%
92%
91%
Mecklenburg County values its employees.
97%
88%
92%
80%
My supervisor provides the flexibility I need to balance work and personal life.
97%
96%
92%
92%
I am able to openly communicate concerns to my supervisor.
97%
96%
85%
88%
My co-workers willing to assist each other.
94%
93%
85%
91%
My supervisor treats me fairly.
94%
96%
92%
92%
My supervisor encourages creative thinking.
91%
96%
83%
87%
My supervisor encourages an open exchange of ideas.
91%
96%
77%
87%
Most days I feel good about coming to work.
88%
82%
85%
87%
My co-workers acknowledge my achievements.
77%
84%
67%
82%
My co-workers are respectful of each other.
Average Score:
69%
79%
77%
87%
92%
92%
85%
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
146
Supplemental Information
Fiscal Year 2013
Register of Deeds (REG)
N = 35
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
100%
Results
100%
Overall
87%
My supervisor is trustworthy.
The work I do is important.
100%
96%
100%
89%
100%
*
*
98%
I have the time to complete my workload within performance expectations.
100%
*
*
80%
I have the resources to complete my workload within performance expectations.
100%
97%
*
92%
81%
I have the necessary technology to do my job well.
*
96%
The IT staff solves my technology problems quickly.
I am given opportunities to increase my job skills through training (workshops, etc.).
97%
100%
100%
84%
94%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
94%
*
*
89%
Employees in my division share job knowledge with each other.
93%
*
*
88%
The executive leadership of Mecklenburg County values County employees.
91%
*
*
77%
My supervisor values employees.
91%
*
*
88%
My work gives me a feeling of personal accomplishment.
91%
91%
*
92%
89%
I have received adequate training to perform my job safely.
My supervisor encourages me to come up with better ways of doing things.
*
85%
91%
*
92%
85%
The technology I use on the job is reliable.
The Board of County Commissioners values County employees.
*
93%
91%
*
*
70%
91%
*
100%
*
100%
84%
90%
90%
96%
67%
79%
88%
*
58%
81%
The IT staff solves my technology problems effectively.
91%
My supervisor provides me with helpful suggestions to improve my job performance.
Overall, I feel safe going to my vehicle during regular business hours.
My division continuously looks for ways to do things better.
My department director values our department's employees.
2
85%
93%
81%
93%
Workplace safety is a priority in my department.
84%
*
85%
My department leadership clearly communicates department performance goals.
84%
79%
45%
78%
83%
86%
58%
84%
Overall, I feel safe going to my vehicle after regular business hours.
My department leadership clearly communicates what is going on in my department.
79%
74%
50%
77%
79%
84%
33%
73%
I have been trained to effectively identify safety hazards.
72%
72%
58%
89%
68%
72%
85%
83%
65%
83%
58%
80%
63%
88%
77%
84%
63%
84%
54%
83%
53%
*
*
85%
Overall, I feel safe at my workplace after regular business hours.
2
2
Overall, I am satisfied with security at the County facility where I work.
My co-workers maintain a positive work environment.
2
My co-workers are trustworthy.
1
I have a workplan.
I have received information on what to do in the event of an emergency.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
147
89%
Enterprise Scorecard Measures
Fiscal Year 2013
Sheriff's Office (SHF)
N = 700
FY13
FY12
FY11
FY13 County
Results
90%
Results
95%
Results
93%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
89%
90%
89%
90%
My supervisor clearly communicates my performance goals.
85%
86%
84%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
85%
84%
81%
87%
87%
89%
87%
89%
My supervisor supports my participation in professional development opportunities.
87%
87%
86%
92%
My supervisor provides sufficient feedback regarding my performance.
84%
85%
83%
87%
My supervisor annually assesses progress on my individual development plan.1
82%
81%
84%
94%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
82%
84%
82%
86%
55%
60%
27%
79%
Average Score:
78%
80%
72%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
91%
93%
92%
Employees in my division respect the diversity that exists among each other.
86%
86%
84%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
86%
85%
79%
89%
88%
87%
85%
91%
I would recommend Mecklenburg County to others as a good place to work.
93%
90%
87%
91%
My supervisor treats me with respect.
92%
92%
92%
94%
My supervisor treats me fairly.
90%
90%
90%
92%
My supervisor provides the flexibility I need to balance work and personal life.
88%
85%
84%
92%
Most days I feel good about coming to work.
87%
86%
83%
87%
My co-workers willing to assist each other.
84%
85%
84%
91%
I am able to openly communicate concerns to my supervisor.
83%
85%
84%
88%
My supervisor acknowledges my achievements.
83%
83%
81%
88%
My supervisor encourages creative thinking.
82%
82%
81%
87%
My supervisor encourages an open exchange of ideas.
81%
83%
80%
87%
My co-workers are respectful of each other.
78%
82%
80%
87%
Mecklenburg County values its employees.
75%
71%
66%
80%
My co-workers acknowledge my achievements.
Average Score:
72%
76%
70%
82%
84%
84%
82%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
148
Supplemental Information
Fiscal Year 2013
Sheriff's Office (SHF)
N = 700
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
97%
Results
Results
*
91%
Overall
98%
I have been trained to effectively identify safety hazards.
93%
*
93%
I have received adequate training to perform my job safely.
I have the time to complete my workload within performance expectations.
93%
94%
94%
93%
91%
*
94%
80%
89%
Overall, I feel safe going to my vehicle during regular business hours.
I have the resources to complete my workload within performance expectations.
89%
*
92%
87%
*
*
81%
I have received information on what to do in the event of an emergency.
87%
87%
*
86%
*
86%
85%
My supervisor is trustworthy.
Overall, I feel safe at my workplace after regular business hours.2
My work gives me a feeling of personal accomplishment.
86%
92%
96%
84%
86%
85%
*
90%
89%
Workplace safety is a priority in my department.
*
86%
I have the necessary technology to do my job well.
Employees in my division share job knowledge with each other.
85%
92%
90%
85%
85%
84%
*
89%
88%
The IT staff solves my technology problems effectively.
My supervisor values employees.
*
91%
84%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
84%
82%
*
85%
*
87%
89%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor provides me with helpful suggestions to improve my job performance.
82%
81%
*
87%
84%
The IT staff solves my technology problems quickly.
*
88%
Overall, I am satisfied with security at the County facility where I work.2
I am given opportunities to increase my job skills through training (workshops, etc.).
81%
85%
90%
83%
80%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
79%
78%
*
87%
*
83%
85%
The technology I use on the job is reliable.
My department leadership clearly communicates department performance goals.
77%
79%
75%
78%
My department director values our department's employees.
My co-workers are trustworthy.
77%
*
77%
81%
74%
*
77%
My department leadership clearly communicates what is going on in my department.
73%
77%
73%
73%
My division continuously looks for ways to do things better.
The executive leadership of Mecklenburg County values County employees.
71%
74%
76%
79%
71%
70%
*
69%
77%
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
*
71%
63%
*
67%
70%
I have a workplan.1
*
74%
2
68%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
149
93%
89%
89%
87%
77%
84%
81%
84%
80%
83%
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Administrative
N = 109
FY13
FY12
FY11
FY13 County
Results
95%
Results
94%
Results
93%
Overall
90%
My supervisor informs me about management decisions that relate to my job.
85%
80%
76%
87%
My supervisor clearly communicates his or her expectations of my job.
85%
87%
83%
90%
My supervisor clearly communicates my performance goals.
Average Score:
83%
84%
77%
88%
87%
86%
82%
89%
My supervisor supports my participation in professional development opportunities.
87%
88%
83%
92%
My supervisor annually assesses progress on my individual development plan.1
84%
86%
84%
94%
My supervisor provides sufficient feedback regarding my performance.
84%
88%
80%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
79%
85%
78%
86%
44%
52%
23%
79%
Average Score:
76%
80%
70%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
92%
92%
92%
Employees in my division respect the diversity that exists among each other.
93%
87%
82%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
87%
83%
74%
89%
92%
87%
83%
91%
I would recommend Mecklenburg County to others as a good place to work.
96%
93%
89%
91%
My supervisor provides the flexibility I need to balance work and personal life.
94%
91%
88%
92%
My co-workers willing to assist each other.
90%
82%
80%
91%
My supervisor treats me with respect.
88%
92%
90%
94%
Most days I feel good about coming to work.
87%
89%
85%
87%
My supervisor treats me fairly.
87%
87%
89%
92%
My co-workers are respectful of each other.
87%
82%
76%
87%
Mecklenburg County values its employees.
85%
80%
70%
80%
My supervisor acknowledges my achievements.
82%
85%
78%
88%
My supervisor encourages creative thinking.
81%
84%
79%
87%
My co-workers acknowledge my achievements.
81%
74%
65%
82%
My supervisor encourages an open exchange of ideas.
81%
84%
76%
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
78%
84%
80%
88%
86%
85%
80%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
150
Supplemental Information
Fiscal Year 2013
SHF - Administrative
N = 109
Questions
Overall, I feel safe going to my vehicle during regular business hours.
The work I do is important.
2
FY13
FY12
FY11
FY13 County
Results
99%
Results
96%
Results
98%
Overall
93%
95%
*
*
98%
I have the time to complete my workload within performance expectations.
95%
95%
*
90%
80%
I have the necessary technology to do my job well.
*
92%
95%
98%
99%
84%
95%
95%
97%
83%
93%
96%
93%
93%
91%
*
*
88%
I have the resources to complete my workload within performance expectations.
91%
91%
*
90%
*
89%
81%
Overall, I feel safe going to my vehicle after regular business hours.2
The IT staff solves my technology problems effectively.
89%
89%
94%
87%
The IT staff solves my technology problems quickly.
89%
86%
87%
84%
Workplace safety is a priority in my department.
89%
92%
95%
89%
The technology I use on the job is reliable.
My department director values our department's employees.
87%
87%
83%
81%
86%
*
*
81%
My work gives me a feeling of personal accomplishment.
86%
86%
*
83%
*
80%
89%
My supervisor is trustworthy.
I have been trained to effectively identify safety hazards.
86%
86%
85%
89%
My co-workers are trustworthy.
My supervisor values employees.
85%
82%
76%
84%
85%
84%
*
68%
88%
My co-workers maintain a positive work environment.
The executive leadership of Mecklenburg County values County employees.
*
73%
82%
*
*
77%
I am able to apply skills I learn in trainings to better perform my job.
82%
*
*
89%
My supervisor provides me with helpful suggestions to improve my job performance.
81%
79%
*
69%
84%
My department leadership clearly communicates department performance goals.
*
77%
My division continuously looks for ways to do things better.
79%
78%
80%
79%
My department leadership clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
78%
75%
68%
73%
78%
*
*
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
78%
*
*
88%
The Board of County Commissioners values County employees.
75%
*
*
70%
I have received information on what to do in the event of an emergency.
67%
52%
*
56%
85%
I have a workplan.1
*
66%
Overall, I feel safe at my workplace after regular business hours.
2
Overall, I am satisfied with security at the County facility where I work.
I have received adequate training to perform my job safely.
Employees in my division share job knowledge with each other.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
151
85%
77%
89%
80%
78%
83%
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Arrest Processing
N = 83
FY13
FY12
FY11
FY13 County
Results
92%
Results
‡
Results
‡
Overall
87%
My supervisor clearly communicates his or her expectations of my job.
89%
‡
‡
90%
My supervisor clearly communicates my performance goals.
88%
‡
‡
88%
I have electronic access to the information I need to do my job well.
Average Score:
78%
‡
‡
90%
87%
−
−
89%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
1
90%
‡
‡
94%
My supervisor provides sufficient feedback regarding my performance.
87%
‡
‡
87%
My supervisor provides timely feedback about my performance.
83%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
I have an individual development plan (IDP).1
79%
‡
‡
92%
49%
‡
‡
79%
Average Score:
77%
−
−
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
85%
‡
‡
89%
Employees in my division respect the diversity that exists among each other.
Average Score:
79%
‡
‡
92%
86%
−
−
91%
My supervisor treats me with respect.
93%
‡
‡
94%
My supervisor treats me fairly.
91%
‡
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
90%
‡
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
87%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
85%
‡
‡
88%
My supervisor acknowledges my achievements.
84%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
83%
‡
‡
87%
My supervisor encourages creative thinking.
83%
‡
‡
87%
Most days I feel good about coming to work.
83%
‡
‡
87%
My co-workers willing to assist each other.
77%
‡
‡
91%
Mecklenburg County values its employees.
73%
‡
‡
80%
My co-workers are respectful of each other.
68%
‡
‡
87%
My co-workers acknowledge my achievements.
Average Score:
65%
‡
‡
82%
82%
−
−
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
152
Supplemental Information
Fiscal Year 2013
SHF - Arrest Processing
N = 83
Questions
FY13
FY12
FY11
FY13 County
Results
94%
Results
‡
Results
‡
Overall
98%
I have been trained to effectively identify safety hazards.
91%
‡
‡
89%
Workplace safety is a priority in my department.
I have the time to complete my workload within performance expectations.
89%
‡
‡
89%
88%
‡
‡
80%
My supervisor is trustworthy.
88%
‡
‡
89%
87%
‡
‡
93%
87%
‡
‡
93%
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
Overall, I feel safe at my workplace after regular business hours.2
I have received information on what to do in the event of an emergency.
86%
‡
‡
84%
86%
‡
‡
85%
Overall, I feel safe going to my vehicle after regular business hours.2
84%
‡
‡
77%
Overall, I am satisfied with security at the County facility where I work.2
I have the resources to complete my workload within performance expectations.
83%
‡
‡
83%
83%
‡
‡
81%
My supervisor provides me with helpful suggestions to improve my job performance.
82%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
82%
‡
‡
85%
My supervisor values employees.
81%
‡
‡
88%
Employees in my division share job knowledge with each other.
80%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
79%
‡
‡
89%
My department leadership clearly communicates department performance goals.
76%
‡
‡
78%
My division continuously looks for ways to do things better.
I am given opportunities to increase my job skills through training (workshops, etc.).
74%
‡
‡
79%
73%
‡
‡
88%
My department director values our department's employees.
73%
‡
‡
81%
I am able to apply skills I learn in trainings to better perform my job.
71%
‡
‡
89%
My co-workers are trustworthy.
70%
‡
‡
84%
My department leadership clearly communicates what is going on in my department.
68%
‡
‡
73%
The executive leadership of Mecklenburg County values County employees.
I have the necessary technology to do my job well.
67%
‡
‡
77%
66%
‡
‡
85%
The IT staff solves my technology problems effectively.
65%
‡
‡
87%
The IT staff solves my technology problems quickly.
The Board of County Commissioners values County employees.
65%
‡
‡
84%
64%
‡
‡
70%
My co-workers maintain a positive work environment.
61%
‡
‡
80%
The technology I use on the job is reliable.
57%
‡
‡
81%
I have a workplan.1
57%
‡
‡
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
153
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Court Operations
N = 53
FY13
FY12
FY11
FY13 County
Results
100%
Results
89%
Results
94%
Overall
90%
My supervisor clearly communicates my performance goals.
100%
88%
83%
88%
My supervisor informs me about management decisions that relate to my job.
94%
87%
86%
87%
I have electronic access to the information I need to do my job well.
Average Score:
88%
93%
94%
90%
95%
89%
89%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
1
100%
77%
100%
94%
My supervisor provides sufficient feedback regarding my performance.
94%
89%
82%
87%
My supervisor supports my participation in professional development opportunities.
94%
93%
83%
92%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
94%
87%
81%
86%
58%
62%
20%
79%
Average Score:
88%
82%
73%
88%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
86%
80%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
92%
86%
94%
92%
Employees in my division respect the diversity that exists among each other.
Average Score:
82%
76%
85%
92%
89%
82%
87%
91%
My supervisor treats me with respect.
100%
95%
88%
94%
I would recommend Mecklenburg County to others as a good place to work.
96%
91%
83%
91%
My supervisor treats me fairly.
96%
89%
86%
92%
My supervisor provides the flexibility I need to balance work and personal life.
96%
87%
86%
92%
I am able to openly communicate concerns to my supervisor.
96%
88%
83%
88%
My supervisor acknowledges my achievements.
92%
85%
81%
88%
Most days I feel good about coming to work.
91%
91%
89%
87%
My supervisor encourages creative thinking.
89%
75%
86%
87%
My supervisor encourages an open exchange of ideas.
88%
80%
81%
87%
Mecklenburg County values its employees.
85%
70%
71%
80%
My co-workers willing to assist each other.
80%
78%
83%
91%
My co-workers are respectful of each other.
78%
77%
82%
87%
My co-workers acknowledge my achievements.
Average Score:
72%
74%
68%
82%
89%
83%
82%
88%
My supervisor annually assesses progress on my individual development plan.
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
154
Supplemental Information
Fiscal Year 2013
SHF - Court Operations
N = 53
Questions
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
FY13
FY12
FY11
FY13 County
Results
98%
Results
Results
*
100%
Overall
98%
98%
*
99%
2
2
93%
Overall, I feel safe going to my vehicle after regular business hours.
I have received information on what to do in the event of an emergency.
98%
99%
100%
77%
96%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
96%
96%
*
97%
84%
I have received adequate training to perform my job safely.
I have the resources to complete my workload within performance expectations.
*
92%
*
100%
81%
93%
Overall, I feel safe at my workplace after regular business hours.2
My supervisor is trustworthy.
96%
*
97%
96%
92%
86%
89%
I have been trained to effectively identify safety hazards.
94%
96%
100%
89%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor values employees.
93%
97%
97%
83%
92%
*
*
88%
My work gives me a feeling of personal accomplishment.
92%
*
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
92%
*
97%
88%
Workplace safety is a priority in my department.
I have the time to complete my workload within performance expectations.
*
92%
92%
*
*
80%
I am able to apply skills I learn in trainings to better perform my job.
91%
*
*
89%
My department director values our department's employees.
90%
88%
*
91%
81%
I have the necessary technology to do my job well.
*
95%
My department leadership clearly communicates department performance goals.
88%
79%
81%
78%
The IT staff solves my technology problems effectively.
My supervisor encourages me to come up with better ways of doing things.
87%
95%
90%
87%
84%
84%
*
81%
85%
My department leadership clearly communicates what is going on in my department.
Employees in my division share job knowledge with each other.
*
81%
82%
*
94%
88%
My division continuously looks for ways to do things better.
*
78%
The technology I use on the job is reliable.
78%
94%
91%
81%
The IT staff solves my technology problems quickly.
78%
95%
94%
84%
My co-workers maintain a positive work environment.
The Board of County Commissioners values County employees.
76%
64%
69%
80%
75%
73%
*
76%
70%
My co-workers are trustworthy.
The executive leadership of Mecklenburg County values County employees.
*
78%
66%
*
72%
77%
I have a workplan.1
*
71%
96%
82%
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
155
84%
89%
85%
73%
79%
84%
83%
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Detention Staff
N = 324
FY13
FY12
FY11
FY13 County
Results
94%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
86%
‡
‡
90%
My supervisor clearly communicates my performance goals.
79%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
78%
‡
‡
87%
84%
-
-
89%
My supervisor supports my participation in professional development opportunities.
85%
‡
‡
92%
My supervisor provides sufficient feedback regarding my performance.
78%
‡
‡
87%
My supervisor provides timely feedback about my performance.
75%
‡
‡
86%
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
72%
‡
‡
94%
57%
‡
‡
79%
Average Score:
73%
-
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
83%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
81%
‡
‡
89%
84%
-
-
91%
I would recommend Mecklenburg County to others as a good place to work.
90%
‡
‡
91%
My supervisor treats me with respect.
89%
‡
‡
94%
My supervisor treats me fairly.
86%
‡
‡
92%
Most days I feel good about coming to work.
83%
‡
‡
87%
My co-workers willing to assist each other.
80%
‡
‡
91%
My supervisor provides the flexibility I need to balance work and personal life.
80%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
78%
‡
‡
88%
My supervisor acknowledges my achievements.
76%
‡
‡
88%
My supervisor encourages creative thinking.
76%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
76%
‡
‡
87%
My co-workers are respectful of each other.
71%
‡
‡
87%
Mecklenburg County values its employees.
66%
‡
‡
80%
My co-workers acknowledge my achievements.
Average Score:
64%
‡
‡
82%
78%
-
-
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
156
Supplemental Information
Fiscal Year 2013
SHF - Detention Staff
N = 324
Questions
FY13
FY12
FY11
FY13 County
Results
97%
Results
‡
Results
‡
Overall
98%
I have been trained to effectively identify safety hazards.
I have received information on what to do in the event of an emergency.
96%
‡
‡
89%
94%
‡
‡
85%
I have received adequate training to perform my job safely.
92%
‡
‡
93%
The IT staff solves my technology problems effectively.
89%
‡
‡
87%
I have the necessary technology to do my job well.
I have the time to complete my workload within performance expectations.
88%
‡
‡
85%
87%
‡
‡
80%
The IT staff solves my technology problems quickly.
I have the resources to complete my workload within performance expectations.
86%
‡
‡
84%
84%
‡
‡
81%
My work gives me a feeling of personal accomplishment.
82%
‡
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
82%
‡
‡
89%
My supervisor is trustworthy.
Employees in my division share job knowledge with each other.
81%
‡
‡
89%
81%
‡
‡
88%
Overall, I feel safe going to my vehicle during regular business hours.2
The technology I use on the job is reliable.
80%
‡
‡
93%
80%
‡
‡
81%
Workplace safety is a priority in my department.
My supervisor values employees.
79%
‡
‡
89%
78%
‡
‡
88%
Overall, I feel safe at my workplace after regular business hours.2
I am given opportunities to increase my job skills through training (workshops, etc.).
77%
‡
‡
84%
74%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
74%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
71%
‡
‡
85%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates department performance goals.
70%
‡
‡
77%
70%
‡
‡
78%
Overall, I am satisfied with security at the County facility where I work.2
My department leadership clearly communicates what is going on in my department.
68%
‡
‡
83%
67%
‡
‡
73%
I have a workplan.1
My department director values our department's employees.
66%
‡
‡
83%
66%
‡
‡
81%
The executive leadership of Mecklenburg County values County employees.
64%
‡
‡
77%
My co-workers are trustworthy.
The Board of County Commissioners values County employees.
63%
‡
‡
84%
61%
‡
‡
70%
My co-workers maintain a positive work environment.
58%
‡
‡
80%
My division continuously looks for ways to do things better.
57%
‡
‡
79%
The work I do is important.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
157
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Field Operations
N = 79
FY13
FY12
FY11
FY13 County
Results
97%
Results
99%
Results
95%
Overall
90%
My supervisor clearly communicates my performance goals.
97%
100%
93%
88%
My supervisor informs me about management decisions that relate to my job.
96%
95%
90%
87%
I have electronic access to the information I need to do my job well.
Average Score:
77%
89%
89%
90%
92%
96%
92%
89%
My supervisor supports my participation in professional development opportunities.
99%
96%
91%
92%
My supervisor provides sufficient feedback regarding my performance.
96%
99%
91%
87%
My supervisor provides timely feedback about my performance.
96%
98%
91%
86%
My supervisor annually assesses progress on my individual development plan.1
I have an individual development plan (IDP).1
92%
93%
91%
94%
58%
69%
32%
79%
Average Score:
88%
91%
79%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
99%
93%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
96%
95%
91%
89%
Employees in my division respect the diversity that exists among each other.
Average Score:
96%
95%
93%
92%
96%
96%
92%
91%
My supervisor treats me with respect.
100%
99%
96%
94%
My supervisor provides the flexibility I need to balance work and personal life.
100%
96%
98%
92%
My supervisor treats me fairly.
99%
99%
98%
92%
My co-workers willing to assist each other.
99%
99%
96%
91%
Most days I feel good about coming to work.
99%
96%
96%
87%
My supervisor acknowledges my achievements.
99%
98%
88%
88%
My co-workers are respectful of each other.
96%
98%
91%
87%
I am able to openly communicate concerns to my supervisor.
96%
96%
91%
88%
I would recommend Mecklenburg County to others as a good place to work.
96%
94%
91%
91%
My supervisor encourages creative thinking.
95%
95%
88%
87%
My supervisor encourages an open exchange of ideas.
94%
98%
89%
87%
My co-workers acknowledge my achievements.
91%
91%
73%
82%
Mecklenburg County values its employees.
Average Score:
86%
81%
78%
80%
96%
95%
90%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
158
Supplemental Information
Fiscal Year 2013
SHF - Field Operations
N = 79
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
*
Overall
98%
My supervisor values employees.
99%
*
*
88%
My work gives me a feeling of personal accomplishment.
99%
99%
*
95%
89%
I have received adequate training to perform my job safely.
*
98%
My supervisor is trustworthy.
99%
98%
95%
89%
99%
100%
98%
93%
99%
99%
90%
83%
97%
100%
98%
84%
Overall, I feel safe going to my vehicle after regular business hours.
I am given opportunities to increase my job skills through training (workshops, etc.).
97%
99%
95%
77%
96%
*
*
88%
Employees in my division share job knowledge with each other.
96%
96%
*
91%
88%
I have been trained to effectively identify safety hazards.
*
98%
Workplace safety is a priority in my department.
96%
97%
88%
89%
My division continuously looks for ways to do things better.
96%
93%
89%
79%
My department leadership clearly communicates department performance goals.
I have the time to complete my workload within performance expectations.
96%
93%
87%
78%
96%
*
*
80%
My department director values our department's employees.
95%
*
*
81%
My supervisor encourages me to come up with better ways of doing things.
95%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
95%
95%
*
87%
84%
My co-workers are trustworthy.
I am able to apply skills I learn in trainings to better perform my job.
*
96%
95%
*
*
89%
I have the resources to complete my workload within performance expectations.
94%
92%
*
94%
*
85%
81%
My co-workers maintain a positive work environment.
My department leadership clearly communicates what is going on in my department.
I have received information on what to do in the event of an emergency.
92%
93%
91%
73%
89%
*
*
85%
The executive leadership of Mecklenburg County values County employees.
The Board of County Commissioners values County employees.
77%
69%
*
*
84%
77%
The IT staff solves my technology problems effectively.
*
*
88%
The technology I use on the job is reliable.
68%
78%
73%
81%
I have the necessary technology to do my job well.
68%
83%
78%
85%
The IT staff solves my technology problems quickly.
67%
88%
82%
84%
66%
83%
84%
83%
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
2
Overall, I am satisfied with security at the County facility where I work.
2
Overall, I feel safe at my workplace after regular business hours.2
2
I have a workplan.
75%
1
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
159
93%
89%
84%
80%
70%
87%
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Inmate Programs
N = 33
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
93%
‡
‡
90%
My supervisor clearly communicates my performance goals.
87%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
87%
‡
‡
87%
92%
−
−
89%
My supervisor supports my participation in professional development opportunities.
97%
‡
‡
92%
My supervisor annually assesses progress on my individual development plan.1
94%
‡
‡
94%
My supervisor provides sufficient feedback regarding my performance.
87%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
87%
‡
‡
86%
69%
‡
‡
79%
Average Score:
87%
−
−
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
97%
‡
‡
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
96%
‡
‡
89%
98%
−
−
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
‡
‡
91%
My supervisor treats me with respect.
97%
‡
‡
94%
Most days I feel good about coming to work.
94%
‡
‡
87%
My supervisor treats me fairly.
93%
‡
‡
92%
My supervisor acknowledges my achievements.
93%
‡
‡
88%
My co-workers willing to assist each other.
90%
‡
‡
91%
I am able to openly communicate concerns to my supervisor.
90%
‡
‡
88%
My supervisor provides the flexibility I need to balance work and personal life.
87%
‡
‡
92%
Mecklenburg County values its employees.
86%
‡
‡
80%
My co-workers are respectful of each other.
83%
‡
‡
87%
My supervisor encourages creative thinking.
83%
‡
‡
87%
My co-workers acknowledge my achievements.
83%
‡
‡
82%
My supervisor encourages an open exchange of ideas.
Average Score:
80%
‡
‡
87%
89%
−
−
88%
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
160
Supplemental Information
Fiscal Year 2013
SHF - Inmate Programs
N = 33
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
‡
Results
‡
Overall
87%
I have the necessary technology to do my job well.
The work I do is important.
100%
‡
‡
85%
100%
‡
‡
98%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I have the time to complete my workload within performance expectations.
100%
‡
‡
80%
My work gives me a feeling of personal accomplishment.
97%
‡
‡
89%
The IT staff solves my technology problems effectively.
2
97%
‡
‡
93%
96%
‡
‡
93%
The technology I use on the job is reliable.
96%
‡
‡
81%
I have been trained to effectively identify safety hazards.
96%
‡
‡
89%
The IT staff solves my technology problems quickly.
I am given opportunities to increase my job skills through training (workshops, etc.).
96%
‡
‡
84%
94%
‡
‡
88%
My co-workers maintain a positive work environment.
93%
‡
‡
80%
Overall, I feel safe at my workplace after regular business hours.2
I have the resources to complete my workload within performance expectations.
93%
‡
‡
84%
93%
‡
‡
81%
Overall, I feel safe going to my vehicle after regular business hours.2
My department director values our department's employees.
93%
‡
‡
77%
90%
‡
‡
81%
My supervisor values employees.
90%
‡
‡
88%
My division continuously looks for ways to do things better.
90%
‡
‡
79%
My department leadership clearly communicates department performance goals.
90%
‡
‡
78%
My supervisor is trustworthy.
89%
‡
‡
89%
Workplace safety is a priority in my department.
89%
‡
‡
89%
Overall, I am satisfied with security at the County facility where I work.2
My co-workers are trustworthy.
Employees in my division share job knowledge with each other.
89%
‡
‡
83%
88%
‡
‡
84%
87%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
87%
‡
‡
84%
My supervisor encourages me to come up with better ways of doing things.
86%
‡
‡
85%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
83%
‡
‡
73%
81%
‡
‡
70%
The executive leadership of Mecklenburg County values County employees.
77%
‡
‡
77%
I have a workplan.1
I have received information on what to do in the event of an emergency.
74%
‡
‡
83%
69%
‡
‡
85%
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
- Question worded differently on 2012 survey.
161
Enterprise Scorecard Measures
Fiscal Year 2013
SHF - Work Release
N = 19
FY13
FY12
FY11
FY13 County
Results
93%
Results
95%
Results
100%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
89%
90%
71%
90%
My supervisor clearly communicates my performance goals.
89%
90%
71%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
89%
86%
71%
87%
90%
90%
79%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor supports my participation in professional development opportunities.
89%
86%
40%
92%
My supervisor annually assesses progress on my individual development plan.1
86%
100%
0%
94%
My supervisor provides timely feedback about my performance.
84%
95%
71%
86%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
79%
90%
71%
87%
47%
47%
20%
79%
Average Score:
77%
84%
41%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
95%
100%
92%
Employees in my division respect the diversity that exists among each other.
95%
90%
100%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
89%
86%
43%
89%
93%
90%
81%
91%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
86%
91%
My supervisor treats me with respect.
95%
95%
100%
94%
My supervisor provides the flexibility I need to balance work and personal life.
95%
95%
43%
92%
My co-workers are respectful of each other.
94%
90%
86%
87%
Most days I feel good about coming to work.
94%
86%
57%
87%
Mecklenburg County values its employees.
94%
90%
43%
80%
My supervisor treats me fairly.
89%
95%
71%
92%
My co-workers willing to assist each other.
84%
95%
80%
91%
My supervisor encourages creative thinking.
83%
95%
33%
87%
I am able to openly communicate concerns to my supervisor.
79%
100%
83%
88%
My supervisor encourages an open exchange of ideas.
78%
90%
33%
87%
My supervisor acknowledges my achievements.
72%
86%
57%
88%
My co-workers acknowledge my achievements.
Average Score:
72%
83%
60%
82%
87%
92%
64%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
162
Supplemental Information
Fiscal Year 2013
SHF - Work Release
N = 19
Questions
I have the necessary technology to do my job well.
FY13
FY12
FY11
FY13 County
Results
100%
Results
95%
Results
100%
Overall
85%
100%
95%
100%
81%
Overall, I feel safe going to my vehicle during regular business hours.
My supervisor provides me with helpful suggestions to improve my job performance.
95%
95%
100%
93%
95%
*
*
84%
I have the time to complete my workload within performance expectations.
95%
*
*
80%
The Board of County Commissioners values County employees.
94%
*
*
70%
The executive leadership of Mecklenburg County values County employees.
94%
*
*
77%
The work I do is important.
94%
94%
*
100%
98%
The IT staff solves my technology problems effectively.
*
100%
The IT staff solves my technology problems quickly.
I have received information on what to do in the event of an emergency.
94%
100%
100%
84%
91%
89%
*
100%
85%
I have received adequate training to perform my job safely.
*
90%
I have been trained to effectively identify safety hazards.
89%
86%
83%
89%
Overall, I feel safe at my workplace after regular business hours.2
My division continuously looks for ways to do things better.
89%
86%
100%
84%
89%
79%
The technology I use on the job is reliable.
2
87%
93%
86%
17%
Overall, I am satisfied with security at the County facility where I work.2
My work gives me a feeling of personal accomplishment.
89%
90%
86%
83%
88%
*
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
88%
84%
*
83%
89%
Overall, I feel safe going to my vehicle after regular business hours.2
Employees in my division share job knowledge with each other.
*
75%
*
100%
88%
77%
My supervisor is trustworthy.
My department director values our department's employees.
83%
*
90%
83%
*
*
81%
My supervisor values employees.
83%
*
*
88%
I have the resources to complete my workload within performance expectations.
83%
*
*
81%
My supervisor encourages me to come up with better ways of doing things.
79%
74%
*
100%
85%
Workplace safety is a priority in my department.
*
80%
My co-workers are trustworthy.
74%
89%
60%
84%
My co-workers maintain a positive work environment.
68%
86%
40%
80%
I have a workplan.1
My department leadership clearly communicates department performance goals.
67%
71%
57%
83%
61%
84%
33%
78%
My department leadership clearly communicates what is going on in my department.
37%
70%
14%
73%
84%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
163
89%
89%
Enterprise Scorecard Measures
Fiscal Year 2013
Social Services (DSS)
N = 891
FY13
FY12
FY11
FY13 County
Results
91%
Results
86%
Results
91%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
90%
89%
88%
90%
My supervisor clearly communicates my performance goals.
88%
87%
86%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
85%
86%
87%
89%
87%
88%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
96%
94%
95%
94%
My supervisor supports my participation in professional development opportunities.
92%
91%
91%
92%
My supervisor provides sufficient feedback regarding my performance.
86%
87%
82%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
86%
82%
80%
86%
76%
83%
77%
79%
Average Score:
87%
88%
85%
88%
Employees in my division respect the diversity that exists among each other.
91%
91%
88%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
88%
89%
87%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
88%
87%
85%
89%
89%
89%
87%
91%
My supervisor treats me with respect.
95%
92%
92%
94%
My supervisor provides the flexibility I need to balance work and personal life.
92%
90%
90%
92%
My supervisor treats me fairly.
92%
87%
89%
92%
My co-workers willing to assist each other.
88%
88%
88%
91%
I would recommend Mecklenburg County to others as a good place to work.
88%
88%
74%
91%
My supervisor acknowledges my achievements.
88%
85%
83%
88%
I am able to openly communicate concerns to my supervisor.
87%
81%
81%
88%
My supervisor encourages an open exchange of ideas.
86%
84%
83%
87%
My co-workers are respectful of each other.
86%
87%
87%
87%
My supervisor encourages creative thinking.
86%
85%
83%
87%
Most days I feel good about coming to work.
83%
80%
73%
87%
My co-workers acknowledge my achievements.
80%
77%
79%
82%
Mecklenburg County values its employees.
Average Score:
73%
70%
54%
80%
87%
84%
81%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
164
Supplemental Information
Fiscal Year 2013
Social Services (DSS)
N = 891
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
99%
Results
Results
*
94%
Overall
98%
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
I have received information on what to do in the event of an emergency.
93%
*
96%
91%
92%
87%
93%
90%
90%
*
84%
85%
I have been trained to effectively identify safety hazards.
*
90%
The IT staff solves my technology problems effectively.
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
85%
92%
87%
89%
*
*
88%
I am able to apply skills I learn in trainings to better perform my job.
88%
87%
*
83%
*
81%
89%
My supervisor is trustworthy.
Workplace safety is a priority in my department.
My supervisor values employees.
86%
86%
76%
89%
86%
*
*
88%
My work gives me a feeling of personal accomplishment.
85%
85%
*
83%
*
91%
89%
The IT staff solves my technology problems quickly.
I have the necessary technology to do my job well.
Employees in my division share job knowledge with each other.
85%
78%
85%
85%
85%
*
*
88%
My supervisor encourages me to come up with better ways of doing things.
84%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
82%
82%
*
81%
84%
The technology I use on the job is reliable.
*
74%
My co-workers are trustworthy.
80%
79%
80%
84%
Overall, I feel safe at my workplace after regular business hours.2
80%
86%
82%
84%
Overall, I am satisfied with security at the County facility where I work.2
My co-workers maintain a positive work environment.
79%
83%
79%
83%
77%
75%
72%
80%
77%
86%
82%
83%
74%
81%
72%
79%
My department director values our department's employees.
Overall, I feel safe going to my vehicle after regular business hours.2
I have the resources to complete my workload within performance expectations.
73%
*
73%
*
66%
81%
69%
*
67%
81%
My department leadership clearly communicates department performance goals.
The executive leadership of Mecklenburg County values County employees.
*
74%
68%
*
*
77%
I have the time to complete my workload within performance expectations.
65%
63%
*
65%
*
59%
80%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
59%
*
*
70%
2
I have a workplan.1
My division continuously looks for ways to do things better.
71%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
165
93%
89%
89%
84%
81%
77%
78%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
DSS - Business Affairs
N = 55
FY13
FY12
FY11
FY13 County
Results
98%
Results
85%
Results
90%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
96%
82%
82%
90%
My supervisor clearly communicates my performance goals.
94%
85%
80%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
87%
77%
84%
87%
94%
82%
84%
89%
My supervisor supports my participation in professional development opportunities.
1
My supervisor annually assesses progress on my individual development plan.
98%
93%
93%
92%
95%
96%
98%
94%
My supervisor provides timely feedback about my performance.
92%
78%
79%
86%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
91%
78%
77%
87%
85%
92%
86%
79%
Average Score:
92%
88%
86%
88%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
94%
83%
85%
89%
Employees in my division respect the diversity that exists among each other.
92%
88%
81%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
87%
90%
90%
92%
91%
87%
86%
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
97%
95%
92%
My supervisor acknowledges my achievements.
98%
86%
84%
88%
My supervisor treats me fairly.
96%
85%
92%
92%
My supervisor treats me with respect.
94%
88%
95%
94%
My co-workers acknowledge my achievements.
94%
84%
82%
82%
I would recommend Mecklenburg County to others as a good place to work.
93%
87%
79%
91%
My supervisor encourages creative thinking.
92%
80%
84%
87%
My co-workers are respectful of each other.
91%
88%
82%
87%
My co-workers willing to assist each other.
91%
84%
85%
91%
Most days I feel good about coming to work.
91%
82%
79%
87%
My supervisor encourages an open exchange of ideas.
88%
76%
88%
87%
I am able to openly communicate concerns to my supervisor.
88%
74%
76%
88%
Mecklenburg County values its employees.
Average Score:
87%
73%
63%
80%
93%
83%
83%
88%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
166
Supplemental Information
Fiscal Year 2013
DSS - Business Affairs
N = 55
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
94%
*
93%
Overall
98%
*
90%
*
83%
88%
*
100%
85%
96%
*
97%
96%
*
*
89%
My supervisor encourages me to come up with better ways of doing things.
94%
*
*
85%
Employees in my division share job knowledge with each other.
93%
92%
*
87%
88%
Workplace safety is a priority in my department.
*
97%
I have a workplan.1
I have the necessary technology to do my job well.
92%
95%
92%
83%
91%
79%
85%
85%
The technology I use on the job is reliable.
My department director values our department's employees.
91%
83%
84%
81%
90%
89%
*
81%
81%
My supervisor is trustworthy.
My supervisor values employees.
*
82%
89%
*
86%
88%
I have been trained to effectively identify safety hazards.
The executive leadership of Mecklenburg County values County employees.
*
91%
*
94%
*
93%
77%
*
85%
89%
The work I do is important.
I have received adequate training to perform my job safely.
I am given opportunities to increase my job skills through training (workshops, etc.).
98%
My division continuously looks for ways to do things better.
I have received information on what to do in the event of an emergency.
98%
Overall, I feel safe going to my vehicle during regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
98%
96%
2
89%
88%
93%
79%
93%
89%
89%
89%
Overall, I feel safe at my workplace after regular business hours.2
My work gives me a feeling of personal accomplishment.
87%
The IT staff solves my technology problems quickly.
87%
*
85%
My co-workers are trustworthy.
87%
74%
73%
84%
The IT staff solves my technology problems effectively.
87%
85%
85%
87%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor provides me with helpful suggestions to improve my job performance.
87%
89%
82%
83%
86%
*
69%
84%
88%
84%
84%
My co-workers maintain a positive work environment.
I have the resources to complete my workload within performance expectations.
85%
*
79%
83%
*
*
81%
I have the time to complete my workload within performance expectations.
82%
78%
*
77%
*
76%
80%
My department leadership clearly communicates department performance goals.
The Board of County Commissioners values County employees.
*
82%
70%
77%
*
81%
76%
52%
68%
73%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates what is going on in my department.
78%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
167
80%
78%
77%
Enterprise Scorecard Measures
Fiscal Year 2013
DSS - Community Resources
N = 47
FY13
FY12
FY11
FY13 County
Results
91%
Results
83%
Results
71%
Overall
90%
My supervisor clearly communicates my performance goals.
91%
79%
73%
88%
My supervisor informs me about management decisions that relate to my job.
88%
80%
75%
87%
I have electronic access to the information I need to do my job well.
Average Score:
87%
87%
97%
90%
89%
82%
79%
89%
My supervisor supports my participation in professional development opportunities.
1
My supervisor annually assesses progress on my individual development plan.
98%
98%
86%
92%
97%
94%
93%
94%
My supervisor provides timely feedback about my performance.
93%
75%
75%
86%
My supervisor provides sufficient feedback regarding my performance.
I have an individual development plan (IDP).1
90%
79%
70%
87%
87%
85%
83%
79%
Average Score:
93%
86%
81%
88%
Employees in my division respect the diversity that exists among each other.
98%
100%
92%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
94%
86%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
84%
89%
78%
89%
93%
94%
85%
91%
My co-workers willing to assist each other.
98%
90%
87%
91%
My co-workers are respectful of each other.
96%
92%
89%
87%
My supervisor provides the flexibility I need to balance work and personal life.
95%
94%
86%
92%
I would recommend Mecklenburg County to others as a good place to work.
93%
96%
62%
91%
My supervisor treats me with respect.
93%
94%
82%
94%
My supervisor treats me fairly.
91%
91%
82%
92%
My co-workers acknowledge my achievements.
91%
83%
81%
82%
I am able to openly communicate concerns to my supervisor.
91%
83%
71%
88%
My supervisor acknowledges my achievements.
91%
80%
71%
88%
My supervisor encourages an open exchange of ideas.
89%
87%
71%
87%
Most days I feel good about coming to work.
87%
92%
67%
87%
My supervisor encourages creative thinking.
84%
89%
78%
87%
Mecklenburg County values its employees.
Average Score:
81%
80%
44%
80%
91%
89%
74%
88%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
168
Supplemental Information
Fiscal Year 2013
DSS - Community Resources
N = 47
Questions
The work I do is important.
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
84%
Overall
98%
My co-workers are trustworthy.
I have received information on what to do in the event of an emergency.
98%
*
81%
97%
*
*
85%
My work gives me a feeling of personal accomplishment.
96%
*
100%
*
97%
89%
96%
96%
90%
95%
87%
96%
Overall, I feel safe going to my vehicle during regular business hours.
The IT staff solves my technology problems effectively.
My supervisor values employees.
2
84%
93%
93%
*
92%
*
97%
88%
The IT staff solves my technology problems quickly.
I have been trained to effectively identify safety hazards.
93%
94%
95%
89%
Overall, I am satisfied with security at the County facility where I work.2
My supervisor is trustworthy.
I am able to apply skills I learn in trainings to better perform my job.
93%
89%
97%
83%
93%
78%
76%
89%
91%
*
95%
89%
84%
I have received adequate training to perform my job safely.
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
*
91%
91%
*
*
88%
Employees in my division share job knowledge with each other.
91%
89%
*
85%
*
87%
88%
I have the necessary technology to do my job well.
My co-workers maintain a positive work environment.
89%
88%
79%
80%
Workplace safety is a priority in my department.
My supervisor provides me with helpful suggestions to improve my job performance.
88%
98%
83%
89%
87%
86%
*
95%
84%
The technology I use on the job is reliable.
*
92%
I have a workplan.1
My supervisor encourages me to come up with better ways of doing things.
84%
91%
82%
83%
83%
79%
*
81%
85%
Overall, I feel safe at my workplace after regular business hours.2
My department director values our department's employees.
*
88%
74%
*
*
81%
I have the time to complete my workload within performance expectations.
74%
*
*
80%
The Board of County Commissioners values County employees.
The executive leadership of Mecklenburg County values County employees.
73%
72%
*
*
57%
70%
My division continuously looks for ways to do things better.
I have the resources to complete my workload within performance expectations.
*
*
69%
*
73%
81%
73%
93%
85%
81%
84%
77%
79%
Overall, I feel safe going to my vehicle after regular business hours.2
My department leadership clearly communicates department performance goals.
72%
*
77%
64%
65%
46%
78%
My department leadership clearly communicates what is going on in my department.
62%
58%
35%
73%
72%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
169
77%
Enterprise Scorecard Measures
Fiscal Year 2013
DSS - Economic Services
N = 407
FY13
FY12
FY11
FY13 County
Results
91%
Results
84%
Results
92%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
90%
90%
92%
90%
My supervisor clearly communicates my performance goals.
90%
90%
91%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
89%
90%
87%
90%
88%
91%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
96%
97%
97%
94%
My supervisor supports my participation in professional development opportunities.
90%
92%
91%
92%
My supervisor provides sufficient feedback regarding my performance.
87%
89%
86%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
86%
84%
86%
86%
84%
90%
88%
79%
Average Score:
89%
90%
90%
88%
Employees in my division respect the diversity that exists among each other.
91%
92%
90%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
90%
89%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
87%
88%
88%
89%
89%
90%
89%
91%
My supervisor treats me with respect.
95%
92%
92%
94%
My supervisor treats me fairly.
92%
87%
88%
92%
My supervisor provides the flexibility I need to balance work and personal life.
91%
90%
89%
92%
My supervisor acknowledges my achievements.
88%
86%
86%
88%
My co-workers willing to assist each other.
87%
90%
89%
91%
I would recommend Mecklenburg County to others as a good place to work.
86%
85%
76%
91%
My co-workers are respectful of each other.
85%
90%
89%
87%
My supervisor encourages an open exchange of ideas.
85%
87%
83%
87%
My supervisor encourages creative thinking.
85%
86%
84%
87%
I am able to openly communicate concerns to my supervisor.
85%
81%
82%
88%
Most days I feel good about coming to work.
80%
78%
69%
87%
My co-workers acknowledge my achievements.
77%
80%
82%
82%
Mecklenburg County values its employees.
Average Score:
70%
70%
52%
80%
85%
85%
82%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
170
Supplemental Information
Fiscal Year 2013
DSS - Economic Services
N = 407
Questions
FY13
FY12
FY11
FY13 County
Results
99%
Results
Results
*
92%
Overall
98%
93%
*
94%
90%
92%
85%
93%
Workplace safety is a priority in my department.
89%
87%
75%
89%
I have been trained to effectively identify safety hazards.
I have received information on what to do in the event of an emergency.
88%
91%
82%
89%
88%
88%
*
90%
85%
The IT staff solves my technology problems effectively.
*
81%
My supervisor is trustworthy.
I am given opportunities to increase my job skills through training (workshops, etc.).
86%
84%
83%
89%
86%
*
91%
*
90%
88%
*
78%
*
85%
85%
*
85%
89%
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
I have a workplan.1
My supervisor encourages me to come up with better ways of doing things.
86%
85%
I have the necessary technology to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
85%
93%
87%
83%
85%
Overall, I feel safe at my workplace after regular business hours.2
Employees in my division share job knowledge with each other.
83%
*
88%
83%
*
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
82%
*
*
84%
My supervisor values employees.
82%
82%
*
90%
88%
The IT staff solves my technology problems quickly.
*
78%
Overall, I am satisfied with security at the County facility where I work.2
My work gives me a feeling of personal accomplishment.
81%
82%
74%
83%
81%
77%
*
71%
89%
Overall, I feel safe going to my vehicle after regular business hours.2
My co-workers are trustworthy.
*
77%
76%
83%
82%
84%
The technology I use on the job is reliable.
76%
65%
76%
81%
My co-workers maintain a positive work environment.
73%
76%
75%
80%
My department director values our department's employees.
My division continuously looks for ways to do things better.
I have the resources to complete my workload within performance expectations.
71%
*
81%
*
71%
81%
67%
*
67%
81%
My department leadership clearly communicates department performance goals.
The executive leadership of Mecklenburg County values County employees.
*
79%
66%
*
*
77%
I have the time to complete my workload within performance expectations.
65%
60%
*
74%
*
57%
80%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
56%
*
*
70%
84%
70%
68%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
171
84%
84%
77%
79%
78%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
DSS - Services for Adults
N = 104
FY13
FY12
FY11
FY13 County
Results
87%
Results
88%
Results
91%
Overall
90%
My supervisor clearly communicates my performance goals.
84%
81%
84%
88%
My supervisor clearly communicates his or her expectations of my job.
83%
86%
87%
90%
My supervisor informs me about management decisions that relate to my job.
Average Score:
76%
76%
86%
87%
82%
83%
87%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
94%
92%
94%
94%
My supervisor supports my participation in professional development opportunities.
88%
87%
85%
92%
My supervisor provides sufficient feedback regarding my performance.
82%
82%
81%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
80%
78%
76%
86%
75%
89%
89%
79%
Average Score:
84%
86%
85%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
84%
88%
81%
92%
Employees in my division respect the diversity that exists among each other.
81%
85%
84%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
Average Score:
78%
82%
81%
89%
81%
85%
82%
91%
My supervisor treats me with respect.
91%
90%
88%
94%
I would recommend Mecklenburg County to others as a good place to work.
86%
92%
75%
91%
My supervisor provides the flexibility I need to balance work and personal life.
86%
83%
85%
92%
My supervisor treats me fairly.
84%
83%
87%
92%
I am able to openly communicate concerns to my supervisor.
84%
77%
76%
88%
My co-workers willing to assist each other.
83%
78%
81%
91%
My supervisor acknowledges my achievements.
83%
74%
77%
88%
Most days I feel good about coming to work.
83%
86%
80%
87%
My supervisor encourages an open exchange of ideas.
81%
75%
79%
87%
My co-workers are respectful of each other.
80%
79%
85%
87%
My supervisor encourages creative thinking.
77%
77%
81%
87%
Mecklenburg County values its employees.
73%
73%
60%
80%
My co-workers acknowledge my achievements.
Average Score:
67%
63%
68%
82%
81%
79%
79%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
172
Supplemental Information
Fiscal Year 2013
DSS - Services for Adults
N = 104
Questions
FY13
FY12
FY11
FY13 County
Results
98%
Results
Results
*
93%
Overall
98%
94%
*
97%
93%
93%
92%
I have received adequate training to perform my job safely.
I have received information on what to do in the event of an emergency.
91%
93%
89%
93%
91%
*
*
85%
My work gives me a feeling of personal accomplishment.
88%
87%
*
87%
*
79%
89%
Workplace safety is a priority in my department.
Overall, I am satisfied with security at the County facility where I work.2
I am given opportunities to increase my job skills through training (workshops, etc.).
85%
87%
80%
83%
84%
84%
*
80%
88%
My supervisor is trustworthy.
*
82%
The IT staff solves my technology problems effectively.
82%
89%
91%
87%
The technology I use on the job is reliable.
81%
81%
82%
81%
My co-workers are trustworthy.
81%
74%
81%
84%
I have the necessary technology to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
80%
79%
85%
85%
80%
80%
*
92%
89%
The IT staff solves my technology problems quickly.
My supervisor values employees.
*
91%
79%
*
87%
88%
I have a workplan.1
*
92%
Overall, I feel safe at my workplace after regular business hours.2
78%
90%
85%
84%
Overall, I feel safe going to my vehicle after regular business hours.2
My supervisor provides me with helpful suggestions to improve my job performance.
78%
79%
70%
77%
77%
*
*
84%
My supervisor encourages me to come up with better ways of doing things.
76%
*
*
85%
Employees in my division share job knowledge with each other.
75%
74%
*
69%
88%
My co-workers maintain a positive work environment.
I have the resources to complete my workload within performance expectations.
*
71%
74%
*
*
81%
I have the time to complete my workload within performance expectations.
71%
*
*
80%
My department director values our department's employees.
69%
66%
*
72%
81%
My department leadership clearly communicates department performance goals.
*
67%
My division continuously looks for ways to do things better.
The executive leadership of Mecklenburg County values County employees.
66%
79%
77%
79%
63%
63%
*
71%
77%
My department leadership clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
*
66%
57%
*
*
70%
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards.
2
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
173
93%
89%
89%
89%
84%
83%
80%
78%
73%
Enterprise Scorecard Measures
Fiscal Year 2013
DSS - Youth and Family Services
N = 278
FY13
FY12
FY11
FY13 County
Results
90%
Results
89%
Results
89%
Overall
90%
My supervisor clearly communicates his or her expectations of my job.
90%
91%
91%
90%
My supervisor informs me about management decisions that relate to my job.
87%
85%
85%
87%
My supervisor clearly communicates my performance goals.
Average Score:
86%
87%
84%
88%
88%
88%
87%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan.
1
96%
86%
92%
94%
My supervisor supports my participation in professional development opportunities.
94%
92%
95%
92%
My supervisor provides sufficient feedback regarding my performance.
86%
88%
82%
87%
My supervisor provides timely feedback about my performance.
I have an individual development plan (IDP).1
84%
85%
77%
86%
61%
59%
44%
79%
Average Score:
84%
82%
78%
88%
Employees in my division respect the diversity that exists among each other.
92%
89%
90%
92%
My supervisor effectively manages diverse work teams (backgrounds, values & beliefs).
92%
89%
86%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score:
86%
87%
86%
92%
90%
89%
87%
91%
My supervisor treats me with respect.
96%
95%
95%
94%
My supervisor provides the flexibility I need to balance work and personal life.
94%
91%
91%
92%
My supervisor treats me fairly.
94%
91%
92%
92%
I am able to openly communicate concerns to my supervisor.
91%
86%
85%
88%
My co-workers willing to assist each other.
90%
91%
90%
91%
I would recommend Mecklenburg County to others as a good place to work.
90%
89%
74%
91%
My supervisor encourages an open exchange of ideas.
89%
87%
87%
87%
My supervisor encourages creative thinking.
89%
88%
85%
87%
My supervisor acknowledges my achievements.
87%
89%
86%
88%
Most days I feel good about coming to work.
87%
77%
74%
87%
My co-workers are respectful of each other.
87%
85%
89%
87%
My co-workers acknowledge my achievements.
84%
73%
80%
82%
Mecklenburg County values its employees.
Average Score:
74%
66%
53%
80%
89%
85%
83%
88%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
174
Supplemental Information
Fiscal Year 2013
DSS - Youth and Family Services
N = 278
Questions
FY13
FY12
FY11
FY13 County
Results
100%
Results
Results
*
*
Overall
98%
I am able to apply skills I learn in trainings to better perform my job.
93%
*
*
89%
I have received information on what to do in the event of an emergency.
93%
*
*
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
92%
*
94%
88%
The IT staff solves my technology problems effectively.
*
90%
92%
97%
94%
93%
91%
90%
87%
93%
I have been trained to effectively identify safety hazards.
91%
86%
83%
89%
The IT staff solves my technology problems quickly.
My supervisor values employees.
91%
88%
93%
84%
91%
*
*
88%
Employees in my division share job knowledge with each other.
90%
*
*
88%
My work gives me a feeling of personal accomplishment.
89%
87%
*
85%
89%
The technology I use on the job is reliable.
*
80%
My supervisor is trustworthy.
87%
83%
80%
89%
I have the necessary technology to do my job well.
My supervisor encourages me to come up with better ways of doing things.
86%
77%
83%
85%
84%
*
*
85%
My supervisor provides me with helpful suggestions to improve my job performance.
83%
81%
*
75%
*
79%
84%
My co-workers are trustworthy.
My co-workers maintain a positive work environment.
81%
72%
71%
80%
Workplace safety is a priority in my department.
80%
77%
73%
89%
My division continuously looks for ways to do things better.
76%
80%
72%
79%
Overall, I feel safe at my workplace after regular business hours.2
My department director values our department's employees.
75%
78%
76%
84%
74%
70%
*
67%
81%
My department leadership clearly communicates department performance goals.
*
69%
Overall, I am satisfied with security at the County facility where I work.2
I have the resources to complete my workload within performance expectations.
69%
79%
80%
83%
69%
*
*
81%
The executive leadership of Mecklenburg County values County employees.
68%
66%
*
55%
*
57%
77%
My department leadership clearly communicates what is going on in my department.
Overall, I feel safe going to my vehicle after regular business hours.2
59%
56%
55%
77%
I have a workplan.1
The Board of County Commissioners values County employees.
59%
65%
65%
83%
59%
*
*
70%
I have the time to complete my workload within performance expectations.
59%
*
*
80%
The work I do is important.
Overall, I feel safe going to my vehicle during regular business hours.
I have received adequate training to perform my job safely.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
2013 Employee Climate Survey
- Results reflect % Yes response.
2
* = New Measure.
- Question worded differently on 2012 survey.
175
87%
81%
84%
78%
73%