2014
Mecklenburg County
Employee Climate Survey
“Your Thoughts Matter”
FY14 Employee Climate Survey
Monica R. Allen, Director of Strategic Planning & Evaluation
Adrian Cox, Operating Budget Manager
Amira Barnett, Enterprise Management Analyst
Michael Boger, Enterprise Management Analyst
Delois Wesson, Enterprise Management Analyst
Holly Whisman, Enterprise Management Analyst
Kimberly Hill, Intern
Mecklenburg County Government
County Manager’s Office
Office of Management and Budget
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Acknowledgements
Special thanks to the following individuals:
Mecklenburg County Leadership
Dena R. Diorio, County Manager
Chris Peek, Deputy County Manager/Chief of Staff
Mark Foster, Assistant County Manager
Leslie Johnson, Assistant County Manager
Michelle Lancaster-Sandlin, Assistant County Manager
Office of Management and Budget Staff
Public Information Department
Rossana Seitter, Public Information Specialist
Mike Taylor, Webmaster
Internal Consultants and other department staff
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Table of Contents
2014 Employee Survey Results at a Glance ............................................................................................... i
Corporate Analysis
How to use this Document........................................................................................................................ 1
Response Rates ......................................................................................................................................... 2
Demographics ........................................................................................................................................... 3
Corporate Responses ................................................................................................................................. 4
Job Level Responses................................................................................................................................. 8
Corporate Enterprise Scorecard Measures .............................................................................................. 12
Corporate Trend Analysis ....................................................................................................................... 13
Corporate Red and Yellow Light “Drivers” ........................................................................................... 15
Department Analysis
Attorney’s Office ..................................................................................................................................... 16
Business Support Services Agency ......................................................................................................... 18
AFM – Asset and Facility Management ........................................................................................... 20
BFM – Business and Financial Management (includes Procurement) ............................................. 22
BIS – Business Improvement Services ............................................................................................. 24
GIS – Geospatial Information Services............................................................................................. 26
IT – Applications and Databases ...................................................................................................... 28
IT – Business Analysis...................................................................................................................... 30
IT – Customer Support Center (includes Project Management) ....................................................... 32
IT – Networks, Servers, Telecommunications and Security ............................................................. 34
Child Support Enforcement ..................................................................................................................... 36
Community Support Services .................................................................................................................. 38
County Assessor’s Office ........................................................................................................................ 40
Admin and Information Systems ...................................................................................................... 42
Personal Property .............................................................................................................................. 44
Real Property .................................................................................................................................... 46
Criminal Justice Services......................................................................................................................... 48
Drug Treatment Court ....................................................................................................................... 50
Forensic Evaluation........................................................................................................................... 52
Other (includes Criminal Justice Planning, DA support staff).......................................................... 54
Pretrial Services (includes Fine Collection) ...................................................................................... 56
Elections .................................................................................................................................................. 58
Financial Services .................................................................................................................................... 60
Finance Division ............................................................................................................................... 62
Human Services Finance ................................................................................................................... 64
Human Resources .................................................................................................................................... 66
Internal Audit........................................................................................................................................... 68
Land Use and Environmental Services Agency ...................................................................................... 70
Air Quality ........................................................................................................................................ 72
Code Enforcement............................................................................................................................. 74
Solid Waste ....................................................................................................................................... 76
Support Services ............................................................................................................................... 78
Water & Land Resources .................................................................................................................. 80
Manager’s Office ..................................................................................................................................... 82
Behavioral Health Division ............................................................................................................... 84
Manager’s Office/Clerk/Economic Development ............................................................................. 86
Office of Management and Budget ................................................................................................... 88
Medical Examiner ................................................................................................................................... 90
Park and Recreation ................................................................................................................................. 92
Administration and Financial Services ............................................................................................. 94
Community and Recreation Center Services .................................................................................... 96
Enterprise Services (includes Athletic Services and Pools) .............................................................. 98
Nature Preserves and Natural Resources ........................................................................................ 100
Park Operations ............................................................................................................................... 102
Park Repair and Maintenance ......................................................................................................... 104
Provided Services Organization ............................................................................................................ 106
Administration/Operations Management ........................................................................................ 108
Children’s Developmental Services Agency .................................................................................. 110
Community/Shelter Substance Abuse Treatment Programs ........................................................... 112
Health Information Services ........................................................................................................... 114
Jail Substance Abuse Treatment Program....................................................................................... 116
Substance Abuse Services Center ................................................................................................... 118
Trauma and Justice Partnerships (CD-CP) ..................................................................................... 120
Trauma and Justice Partnerships (JDTR) ........................................................................................ 122
Public Health ......................................................................................................................................... 124
Clinical Services ............................................................................................................................. 126
Community Health .......................................................................................................................... 128
Environmental Health ..................................................................................................................... 130
Informatics & Administration ......................................................................................................... 132
School Health .................................................................................................................................. 134
Public Information Department ............................................................................................................. 136
Public Library ........................................................................................................................................ 138
Register of Deeds .................................................................................................................................. 140
Sheriff’s Office ...................................................................................................................................... 142
Administrative................................................................................................................................. 144
Arrest Processing ............................................................................................................................ 146
Court Operations ............................................................................................................................. 148
Detention Staff ................................................................................................................................ 150
Field Operations .............................................................................................................................. 152
Inmate Programs ............................................................................................................................. 154
Work Release .................................................................................................................................. 156
Social Services....................................................................................................................................... 158
Administration ................................................................................................................................ 160
Community Resources .................................................................................................................... 162
Economic Services .......................................................................................................................... 164
Services for Adults .......................................................................................................................... 166
Youth and Family Services ............................................................................................................. 168
Office of the Tax Collector .................................................................................................................... 170
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Mecklenburg County
2014 Employee Climate Survey
Results at a Glance
Exemplary
Performance
Successful
Performance
Mixed
Results
Improvement
43
33
6
0
questions
questions
Needs
questions
questions
Most positively rated question
The work I do is important.
Most negatively rated question
Overall, I feel secure going to my
vehicle after regular business hours.
Increases & Decreases from 2013
Items with higher
scores than in 2013
Notable increases:
▪ My department director values our department’s
employees.
81% ⇨ 86% (5% increase)
▪ The Board of County Commissioners values County
employees.
70% ⇨ 74% (4% increase)
Items with lower
scores than in 2013
Notable decreases:
▪ Overall, I feel secure at my workplace after regular
business hours.*
84% ⇨ 76% (8% decrease)
▪ Overall, I feel secure going to my vehicle after regular
business hours.*
77% ⇨ 70% (7% decrease)
Corporate Indices Average Scores
*Question wording changed slightly from 2013
FY12
FY13
FY14
Accessibility to Information (4 questions)
89%
89%
89%
Employee Development (5 questions)
89%
90%
89%
Diversity Perception (3 questions)
92%
92%
91%
Employee Motivation & Satisfaction (13 questions)
87%
88%
87%
Response Rate
3,911
Employee
Responses
i
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How to use this document
Each survey question is ranked in descending order based on the aggregate percentage of
favorable responses (strongly agree/agree responses) and color-coded by the organization’s
performance standards (see tables below). Missing values, not applicable and do not know
responses were not included in the calculations.
FY14
Results
FY13
Results
FY12
Results
FY14
County
Overall
My workload is reasonable.*
96%
*
*
96%
Workplace safety is a priority in my department.
94%
94%
89%
91%
My co-workers are trustworthy.
88%
89%
88%
90%
My co-workers maintain a positive work environment.
87%
90%
87%
My supervisor acknowledges my achievements.
81%
91%
79%
*
81%
My department director values our department’s employees
75%
83%
82%
77%
I feel secure going to my vehicle after regular business hours.2
I feel secure at my workplace after regular business hours.2
69%
60%
*
55%
68%
85%
―
87%
Questions
Legend
Dark Green
88 - 100%
Exemplary
Light Green
80 - 87%
Successful
Yellow
70 - 79%
Mixed Results
Red
69% and below
Needs Improvement
Grey
No Target
*
New Measure
__
No Data Exists
1
Response Rates
3,911 employees (80% of the organization) completed the survey online. The following results are representative only of those
responses with departmental demographic information and, when applicable, exclude department directors.
Department
N
Responses
FY14
FY13
Difference
(% Points)
Attorney's Office
22
18
82%
100%
18
Behavioral Health Department
4
3
75%
▬
▬
Business Support Services Agency
235
164
70%
85%
15
Child Support Enforcement
102
64
63%
76%
13
Community Support Services
65
58
89%
92%
3
County Assessor's Office
91
73
80%
60%
20
Criminal Justice Services
50
42
84%
81%
3
Elections
21
18
86%
86%
0
Financial Services1
101
98
97%
92%
Geospatial Information Services2
▬
▬
▬
Human Resources3
42
30
71%
Internal Audit
9
7
Land Use & Environmental Services Agency
344
Manager's Office4
94%
▬
▬
▬
▬
78%
90%
12
271
79%
92%
13
31
28
90%
68%
22
MeckLINK5
▬
▬
▬
Medical Examiner
13
13
100%
Office of the Tax Collector6
53
51
96%
Park & Recreation
260
228
Provided Services Organization
202
Public Health7
72%
▬
92%
8
▬
▬
88%
96%
8
168
83%
81%
2
556
368
66%
86%
20
Public Information8
19
17
89%
▬
▬
Public Library
432
378
88%
94%
6
Register of Deeds
33
29
88%
95%
7
Sheriff's Office
1167
881
75%
61%
14
Social Services
1040
888
85%
85%
0
1
Financial Services includes Finance Division and Human Services Finance, but not departmental finance staff.
2
Geospatial Information Services is now included within Business Support Services Agency.
3
Human Resources was previously included within Business Support Services Agency.
4
Manager's Office includes Economic Development and Office of Management and Budget.
5
MeckLINK is no longer a County department.
6
Office of the Tax Collector was previously included in Finance.
7
Public Health includes Environmental and Public Health.
8
Public Information was previously included within Business Support Services Agency.
Note: Additional employees participated, but without a Department category.
2014 Employee Climate Survey
2
Demographics
3,911 employees (80% of the organization) completed the survey online. The following results are representative only of those
responses with departmental demographic information. Note: Due to rounding, percents may not equal 100.
Age
Population
Respondents
under 25
2%
2%
25-34
20%
19%
35-44
30%
30%
45-54
29%
29%
55 or older
20%
20%
Male
38%
37%
Female
62%
63%
Front-line
85%
82%
Supervisor/Manager
14%
17%
Senior/Executive
1%
1%
Less than one year
8%
10%
More than 1 year, up to 2 years
8%
10%
More than 2 years, up to 5 years
14%
14%
More than 5 years, up to 10 years
27%
25%
More than 10 years, up to 15 years
17%
17%
More than 15 years, up to 25 years
20%
19%
More than 25 years
6%
6%
Black/African-American
50%
44%
White
43%
44%
Hispanic/Latino
5%
4%
Asian/Pacific Islander
1%
1%
Other6
1%
6%
Gender
Job Level
Length of Service
Race/Ethnicity
6
Other includes American Indian, Alaskan Native, multiracial, and other.
2014 Employee Climate Survey
3
Employee Climate Survey
Fiscal Year 2014
Corporate Responses
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
1 I would recommend Mecklenburg County to others as a good place to work.
90%▼
35%
55%
8%
2%
2
Most days I feel good about coming to work.
87% ▬
32%
55%
10%
3%
3
Mecklenburg County values its employees.
83%▲
16%
67%
13%
4%
4
The Board of County Commissioners values County employees.
74%▲
14%
60%
19%
7%
5
The executive leadership of Mecklenburg County values County employees.
81% ▬
16%
65%
15%
4%
6
My department director values our department's employees.
86%▲
36%
50%
9%
5%
7
My supervisor values employees.
88% ▬
45%
43%
7%
5%
8 My work gives me a feeling of personal accomplishment.
91%▲
39%
52%
7%
2%
9
98% ▬
60%
38%
1%
0%
10 Overall, I am satisfied with the security personnel presence at the facility where I work.2
84%▲
22%
62%
12%
4%
11 Overall, I feel secure at my workplace during regular business hours.*
90% *
24%
66%
8%
2%
76%▼
19%
57%
18%
6%
91%▼
23%
68%
7%
2%
14 Overall, I feel secure going to my vehicle after regular business hours.
70%▼
17%
53%
23%
7%
15 I am comfortable talking about safety and health hazards with my supervisor.
95%▼
43%
52%
4%
1%
16 Workplace safety is a priority in my department.
89% ▬
31%
58%
9%
2%
17 I have received adequate training needed to perform my job safely.
94%▲
31%
63%
5%
1%
18 I have been trained to effectively identify safety hazards in the workplace.
91%▲
29%
62%
8%
1%
Yes
No
83%▼
15%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
20 My supervisor supports my participation in professional development opportunities.
91%▼
48%
43%
7%
2%
21 I am given opportunities to increase my job skills through training (workshops, etc.).
87%▼
40%
47%
9%
4%
22 I am able to apply skills I learn in trainings to better perform my job.
89% ▬
40%
49%
8%
3%
Yes
No
86% *
14%
96%▲
4%
Question
Mecklenburg County
The work I do is important.
Workplace Security & Safety
12 Overall, I feel secure at my workplace after regular business hours.2
2
13 Overall, I feel secure going to my vehicle during regular business hours.
2
19 I have received info about what to do in the event of an emergency (tornado, bomb threat).
Question
Employee Learning & Development
23 I have a workplan that includes an individual development plan (IDP).1 *
24 My supervisor annually assesses progress on my individual development plan.
1, 3
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
3
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2014 Employee Climate Survey
4
Employee Climate Survey
Fiscal Year 2014
Corporate Responses
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
25 My co-workers are respectful of each other.
86% ▼
28%
58%
11%
3%
26 My co-workers are willing to assist each other.
89% ▼
34%
55%
9%
2%
27 My co-workers are trustworthy.
83% ▼
28%
55%
13%
4%
28 My co-workers acknowledge my achievements.
83% ▲
26%
57%
14%
3%
29 Employees in my division share job knowledge with each other.
88% ▬
31%
57%
10%
2%
30 My co-workers maintain a positive work environment.
79% ▼
25%
54%
16%
5%
31 My division continuously looks for ways to do things better.
82% ▲
27%
55%
14%
3%
32 Staff in my division reflects diversity (backgrounds, values & beliefs).
92% ▬
33%
59%
6%
2%
33 My supervisor treats all employees fairly regardless of diverse backgrounds. *
90% *
44%
46%
7%
3%
34 Employees in my division respect the diversity that exists among each other.
92% ▬
35%
57%
6%
2%
35 My department leadership clearly communicates what is going on in my department.
75% ▲
23%
52%
18%
7%
36 My department leadership clearly communicates department performance goals.
79% ▬
25%
54%
15%
5%
37 My supervisor provides the flexibility I need to balance work and personal life.
92% ▬
49%
43%
5%
3%
38 My supervisor treats me with respect.
92% ▼
52%
40%
5%
3%
39 My supervisor treats me fairly.
90% ▼
50%
40%
7%
3%
40 My supervisor clearly communicates my performance goals.
88% ▬
44%
44%
9%
3%
41 My supervisor clearly communicates his or her expectations of my job.
89% ▼
44%
45%
9%
2%
42 My supervisor informs me about management decisions that relate to my job.
86% ▼
42%
44%
10%
4%
43 My supervisor is trustworthy.
88% ▼
49%
39%
7%
5%
44 My supervisor acknowledges my achievements.
88% ▬
41%
47%
9%
3%
45 My supervisor provides sufficient feedback regarding my performance.
87% ▬
39%
48%
10%
3%
46 My supervisor provides timely feedback about my performance.
86% ▬
39%
47%
11%
3%
47 My supervisor provides me with helpful suggestions to improve my job performance.
83% ▼
38%
45%
13%
4%
48 I am able to openly communicate concerns to my supervisor.
85% ▼
45%
40%
9%
5%
49 My supervisor encourages an open exchange of ideas.
86% ▼
45%
41%
9%
5%
50 My supervisor encourages creative thinking.
85% ▼
44%
41%
10%
5%
51 My supervisor encourages me to come up with better ways of doing things.
84% ▼
42%
42%
12%
4%
Question
Co-workers
Organizational Development & Diversity
Leadership Practices
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
2014 Employee Climate Survey
5
Employee Climate Survey
Fiscal Year 2014
Corporate Responses
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
80% *
22%
58%
13%
7%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
85% ▼
19%
66%
13%
2%
93% ▼
26%
67%
6%
1%
92% ▼
22%
70%
7%
1%
93% ▼
27%
66%
6%
1%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
57 I would be willing to use the Report Line if I had concerns about fraud or unethical activity.*
97% *
40%
57%
2%
1%
58 The Fraud Awareness training helped me better understand the indicators (or red flags) of fraud.*
95% *
31%
64%
4%
1%
59 The Fraud Awareness training clearly explained how employees can report concerns of fraud.*
98% *
36%
62%
1%
1%
Question
Workload
52 My workload is reasonable.*
Human Resources
53 I find the County's human resource information easily accessible.2
54 The MyHR online self-service portal meets my needs.
2
55 The services provided by Employee Services Center (2-myHR) meet my needs.
2
56 Human Resources effectively communicates benefits information during open enrollment.
Awareness of County Initiatives
60
The Information and Privacy Security Training helped me better understand the issues related to
privacy and security.*
97% *
32%
65%
2%
1%
61
The Information and Privacy Security Training clearly explained ways I can protect the privacy
and security of information I access on behalf of clients/customers.*
98% *
34%
64%
2%
0%
62
The Information and Privacy Security Training helped me understand the consequences of failing
to protect sensitive information.*
98% *
35%
63%
1%
1%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
63 County-wide news and information provided on MeckWeb is useful.
92% ▼
18%
74%
7%
1%
64 I am satisfied with the frequency of Employee News Now (email messages).2
94% ▲
20%
74%
5%
1%
65 I am satisfied with the content of Employee News Now (email messages).2
93% ▲
19%
74%
7%
1%
66 The MeckWeb pages are easy to navigate.
83% ▼
15%
68%
14%
3%
67 The content on MeckWeb is well organized.
83% ▼
15%
68%
14%
3%
Employee News
Now
MeckWeb
Radio, TV,
or
newspaper
County's
Public
Website
Social Media
45%
30%
11%
9%
1%
Communications
68 My primary source for County-wide news and announcements is:
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
2014 Employee Climate Survey
6
Employee Climate Survey
Fiscal Year 2014
Corporate Responses
Question
6+ times in the
past 3 months
2 to 5 times in
the past 3
months
Once in the
past 3
months
Never
Public Website
69 How often do you visit Mecklenburg County’s public website?
34%
34%
22%
9%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
70 Mecklenburg County’s public website provides sufficient information.*
95% *
15%
80%
5%
0%
71 Mecklenburg County’s public website provides accurate information.*
95% *
16%
79%
5%
0%
72 Mecklenburg County’s public website is easy to navigate.*
86% *
14%
72%
12%
2%
73 Mecklenburg County's public website is well organized.*
87% *
14%
73%
11%
2%
74 Mecklenburg County's public website looks visually appealing.*
86% *
14%
72%
12%
2%
75 Mecklenburg County's public website is free of errors.*
82% *
12%
70%
15%
3%
Yes
No
Don't Know
57% *
43%
N/A
51% *
5%
44%
33% *
67%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
79 I have electronic access to the information I need to do my job well.
92% ▲
26%
66%
6%
2%
80 I have the necessary technology (hardware and software) to do my job well.
85% ▬
24%
61%
11%
4%
81 The technology (hardware and software) I use on the job is reliable.
80% ▼
21%
59%
14%
6%
82 IT solves my technology problems quickly.2
82% ▼
23%
59%
14%
3%
83 IT solves my technology problems effectively.2
86% ▼
24%
62%
11%
3%
91% ▲
29%
62%
7%
2%
83% *
25%
58%
12%
5%
86 The interior of the facility where I work is generally clean in appearance.
89% ▲
25%
64%
8%
3%
87 The exterior (grounds) of the facility where I work is generally well maintained.*
91% *
25%
66%
7%
2%
76 I direct customers/clients/residents to information on the website to help answer their questions.*1
1
77 My customers are able to find the information they are seeking on the public website.*
1
78 I access the County’s public website using a mobile device.*
Technology & Resources
Facility Maintenance
84 Restrooms are typically well stocked with paper products and soap.
85 Restrooms are typically clean.*
2
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
2014 Employee Climate Survey
7
Employee Climate Survey
Fiscal Year 2014
Job Level Responses
Question
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
Mecklenburg County
1
I would recommend Mecklenburg County to others as a good place to work.
90%▼
89%
95%
100%
2
Most days I feel good about coming to work.
87% ▬
86%
90%
100%
3
Mecklenburg County values its employees.
83%▲
81%
90%
100%
4 The Board of County Commissioners values County employees.
74%▲
73%
77%
83%
5
The executive leadership of Mecklenburg County values County employees.
81% ▬
79%
88%
100%
6
My department director values our department's employees.
86%▲
85%
91%
97%
7 My supervisor values employees.
88% ▬
88%
92%
97%
8
91%▲
90%
95%
100%
98% ▬
98%
99%
100%
10 Overall, I am satisfied with the security personnel presence at the facility where I work.2
84%▲
83%
87%
97%
11 Overall, I feel secure at my workplace during regular business hours.*
90% *
89%
94%
97%
76%▼
76%
75%
93%
91%▼
90%
95%
100%
14 Overall, I feel secure going to my vehicle after regular business hours.
70%▼
69%
70%
83%
15 I am comfortable talking about safety and health hazards with my supervisor.
95%▼
94%
98%
100%
16 Workplace safety is a priority in my department.
89% ▬
88%
93%
100%
17 I have received adequate training needed to perform my job safely.
94%▲
94%
96%
96%
18 I have been trained to effectively identify safety hazards in the workplace.
91%▲
91%
93%
97%
83%▼
83%
84%
96%
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
20 My supervisor supports my participation in professional development opportunities.
91%▼
90%
96%
100%
21 I am given opportunities to increase my job skills through training (workshops, etc.).
87%▼
85%
94%
100%
22 I am able to apply skills I learn in trainings to better perform my job.
89% ▬
88%
95%
100%
86% *
85%
86%
100%
96%▲
96%
94%
100%
My work gives me a feeling of personal accomplishment.
9 The work I do is important.
Workplace Security & Safety
12 Overall, I feel secure at my workplace after regular business hours.2
2
13 Overall, I feel secure going to my vehicle during regular business hours.
2
Yes
19 I have received info about what to do in the event of an emergency (tornado, bomb threat).
Question
Employee Learning & Development
Yes
23 I have a workplan that includes an individual development plan (IDP).1 *
24 My supervisor annually assesses progress on my individual development plan.
1, 3
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
3
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2014 Employee Climate Survey
8
Employee Climate Survey
Fiscal Year 2014
Job Level Responses
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
25 My co-workers are respectful of each other.
86% ▼
85%
91%
97%
26 My co-workers are willing to assist each other.
89% ▼
88%
94%
100%
27 My co-workers are trustworthy.
83% ▼
82%
87%
100%
28 My co-workers acknowledge my achievements.
83% ▲
82%
86%
100%
29 Employees in my division share job knowledge with each other.
88% ▬
87%
89%
97%
30 My co-workers maintain a positive work environment.
79% ▼
78%
85%
100%
31 My division continuously looks for ways to do things better.
82% ▲
80%
90%
96%
32 Staff in my division reflects diversity (backgrounds, values & beliefs).
92% ▬
92%
93%
100%
33 My supervisor treats all employees fairly regardless of diverse backgrounds. *
90% *
89%
94%
96%
34 Employees in my division respect the diversity that exists among each other.
92% ▬
91%
95%
97%
35 My department leadership clearly communicates what is going on in my department.
75% ▲
74%
82%
97%
36 My department leadership clearly communicates department performance goals.
79% ▬
78%
83%
97%
37 My supervisor provides the flexibility I need to balance work and personal life.
92% ▬
91%
96%
100%
38 My supervisor treats me with respect.
92% ▼
92%
94%
100%
39 My supervisor treats me fairly.
90% ▼
89%
93%
100%
40 My supervisor clearly communicates my performance goals.
88% ▬
88%
89%
100%
41 My supervisor clearly communicates his or her expectations of my job.
89% ▼
89%
90%
100%
42 My supervisor informs me about management decisions that relate to my job.
86% ▼
85%
90%
100%
43 My supervisor is trustworthy.
88% ▼
88%
90%
100%
44 My supervisor acknowledges my achievements.
88% ▬
87%
91%
96%
45 My supervisor provides sufficient feedback regarding my performance.
87% ▬
87%
89%
100%
46 My supervisor provides timely feedback about my performance.
86% ▬
85%
88%
100%
47 My supervisor provides me with helpful suggestions to improve my job performance.
83% ▼
83%
87%
96%
48 I am able to openly communicate concerns to my supervisor.
85% ▼
84%
90%
100%
49 My supervisor encourages an open exchange of ideas.
86% ▼
84%
90%
100%
50 My supervisor encourages creative thinking.
85% ▼
84%
90%
100%
51 My supervisor encourages me to come up with better ways of doing things.
84% ▼
82%
88%
100%
Question
Co-workers
Organizational Development & Diversity
Leadership Practices
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
2014 Employee Climate Survey
9
Employee Climate Survey
Fiscal Year 2014
Job Level Responses
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
80% *
79%
81%
93%
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
85% ▼
87%
76%
83%
93% ▼
94%
86%
86%
92% ▼
94%
88%
81%
93% ▼
93%
93%
93%
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
57 I would be willing to use the Report Line if I had concerns about fraud or unethical activity.*
97% *
97%
97%
96%
58 The Fraud Awareness training helped me better understand the indicators (or red flags) of fraud.*
95% *
95%
96%
96%
59 The Fraud Awareness training clearly explained how employees can report concerns of fraud.*
98% *
98%
99%
96%
Question
Workload
52 My workload is reasonable.*
Human Resources
53 I find the County's human resource information easily accessible.2
54 The MyHR online self-service portal meets my needs.
2
55 The services provided by Employee Services Center (2-myHR) meet my needs.
2
56 Human Resources effectively communicates benefits information during open enrollment.
Awareness of County Initiatives
60
The Information and Privacy Security Training helped me better understand the issues related to
privacy and security.*
97% *
97%
98%
100%
61
The Information and Privacy Security Training clearly explained ways I can protect the privacy
and security of information I access on behalf of clients/customers.*
98% *
98%
99%
100%
62
The Information and Privacy Security Training helped me understand the consequences of failing
to protect sensitive information.*
98% *
98%
99%
100%
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
63 County-wide news and information provided on MeckWeb is useful.
92% ▼
93%
90%
82%
64 I am satisfied with the frequency of Employee News Now (email messages).2
94% ▲
95%
93%
90%
65 I am satisfied with the content of Employee News Now (email messages).2
93% ▲
93%
92%
89%
66 The MeckWeb pages are easy to navigate.
83% ▼
85%
76%
71%
67 The content on MeckWeb is well organized.
83% ▼
86%
73%
71%
Employee News
Now
MeckWeb
Radio, TV,
or
newspaper
County's
Public
Website
Social Media
45%
30%
11%
9%
1%
Communications
68 My primary source for County-wide news and announcements is:
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
2014 Employee Climate Survey
10
Employee Climate Survey
Fiscal Year 2014
Job Level Responses
Question
6+ times in the
past 3 months
2 to 5 times in
the past 3
months
34%
Once in the
past 3
months
Never
Public Website
69 How often do you visit Mecklenburg County’s public website?
34%
22%
9%
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
70 Mecklenburg County’s public website provides sufficient information.*
95% *
96%
93%
78%
71 Mecklenburg County’s public website provides accurate information.*
95% *
95%
92%
88%
72 Mecklenburg County’s public website is easy to navigate.*
86% *
88%
78%
75%
73 Mecklenburg County's public website is well organized.*
87% *
89%
78%
68%
74 Mecklenburg County's public website looks visually appealing.*
86% *
88%
79%
68%
75 Mecklenburg County's public website is free of errors.*
82% *
84%
76%
69%
76 I direct customers/clients/residents to information on the website to help answer their questions.*1
57% *
55%
63%
54%
51% *
93%
86%
70%
33% *
32%
38%
55%
Agree/
Stongly Agree
(%)
Frontline
n = 3200
Supervisor/
Manager
n = 680
Senior/
Executive
n = 31
79 I have electronic access to the information I need to do my job well.
92% ▲
92%
92%
90%
80 I have the necessary technology (hardware and software) to do my job well.
85% ▬
85%
86%
87%
81 The technology (hardware and software) I use on the job is reliable.
80% ▼
80%
81%
73%
82 IT solves my technology problems quickly.2
82% ▼
84%
74%
73%
83 IT solves my technology problems effectively.2
86% ▼
88%
79%
70%
91% ▲
90%
91%
93%
83% *
82%
84%
83%
86 The interior of the facility where I work is generally clean in appearance.
89% ▲
90%
87%
83%
87 The exterior (grounds) of the facility where I work is generally well maintained.*
91% *
92%
89%
90%
Yes
1
77 My customers are able to find the information they are seeking on the public website.*
1
78 I access the County’s public website using a mobile device.*
Technology & Resources
Facility Maintenance
84 Restrooms are typically well stocked with paper products and soap.
85 Restrooms are typically clean.*
2
Due to rounding percentages may not equal 100%.
▲ = Increase from FY13 ▼ = Decrease from FY13 ▬ = No change from FY13
* = New Measure 1Result reflects % Yes response. 2Question worded differently on 2013 survey.
2014 Employee Climate Survey
11
Employee Climate Survey
Fiscal Year 2014
Enterprise Scorecard Measures
N = 3,911
Accessibility to Information
I have electronic access to the information I need to do my job well.
FY14
FY13
FY12
Results
92%
Results
90%
Results
91%
My supervisor clearly communicates his or her expectations of my job.
89%
90%
90%
My supervisor clearly communicates my performance goals.
88%
88%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
87%
86%
89%
89%
89%
My supervisor annually assesses progress on my individual development plan.1, 4
96%
94%
93%
My supervisor supports my participation in professional development opportunities.
91%
92%
92%
My supervisor provides sufficient feedback regarding my performance.
87%
87%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP).1 *
86%
86%
85%
86%
*
*
Average Score: 3
89%
90%
89%
92%
92%
93%
Employees in my division respect the diversity that exists among each other.
92%
92%
91%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
90%
*
*
91%
92%
92%
Development
Diversity Perception
Staff in my division reflects diversity (backgrounds, values & beliefs).
Motivation & Satisfaction
My supervisor treats me with respect.
92%
94%
93%
My supervisor provides the flexibility I need to balance work and personal life.
92%
92%
90%
I would recommend Mecklenburg County to others as a good place to work.
90%
87%
88%
My supervisor treats me fairly.
90%
91%
89%
My co-workers are willing to assist each other.
89%
87%
87%
My supervisor acknowledges my achievements.
88%
88%
86%
Most days I feel good about coming to work.
87%
82%
81%
My co-workers are respectful of each other.
86%
87%
87%
My supervisor encourages an open exchange of ideas.
86%
92%
91%
My supervisor encourages creative thinking.
85%
88%
86%
I am able to openly communicate concerns to my supervisor.
85%
87%
85%
Mecklenburg County values its employees.
83%
91%
90%
My co-workers acknowledge my achievements.
Average Score:
83%
80%
76%
87%
88%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2014 Employee Climate Survey
12
Employee Climate Survey
Fiscal Year 2014
Corporate Trend Analysis
Question
FY14
Results †
FY13
Results †
FY12
Results †
98%
*
*
98%
98%
*
98%
*
*
98%
*
*
97%
*
*
97%
96%
95%
95%
94%
94%
93%
93%
93%
92%
92%
92%
92%
92%
92%
92%
91%
91%
91%
91%
91%
91%
90%
90%
90%
90%
89%
89%
89%
89%
89%
89%
88%
88%
88%
88%
88%
87%
87%
87%
*
94%
96%
*
93%
93%
96%
95%
92%
95%
94%
94%
92%
92%
91%
92%
89%
*
89%
93%
92%
89%
91%
77%
92%
*
91%
89%
89%
90%
84%
*
88%
90%
88%
88%
88%
87%
88%
87%
*
93%
*
*
*
93%
94%
94%
*
91%
93%
94%
91%
93%
91%
91%
89%
*
*
95%
92%
90%
90%
79%
90%
*
89%
87%
*
90%
87%
*
*
88%
86%
88%
*
87%
*
85%
The Information and Privacy Security Training helped me understand the consequences of failing to
protect sensitive information.*
The work I do is important.
The Information and Privacy Security Training clearly explained ways I can protect the privacy and
security of information I access on behalf of clients/customers.*
The Fraud Awareness training clearly explained how employees can report concerns of fraud.*
The Information and Privacy Security Training helped me better understand the issues related to privacy
and security.*
I would be willing to use the Report Line if I had concerns about fraud or unethical activity.*
My supervisor annually assesses progress on my individual development plan.1, 4
I am comfortable talking about safety and health hazards with my supervisor.
The Fraud Awareness training helped me better understand the indicators (or red flags) of fraud.*
I am satisfied with the frequency of Employee News Now (email messages).2
I have received adequate training needed to perform my job safely.
Human Resources effectively communicates benefits information during open enrollment.2
The MyHR online self-service portal meets my needs.2
I am satisfied with the content of Employee News Now (email messages).2
The services provided by Employee Services Center (2-myHR) meet my needs.2
My supervisor treats me with respect.
County-wide news and information provided on MeckWeb is useful.
Employees in my division respect the diversity that exists among each other.
Staff in my division reflects diversity (backgrounds, values & beliefs).
I have electronic access to the information I need to do my job well.
My supervisor provides the flexibility I need to balance work and personal life.
I have been trained to effectively identify safety hazards in the workplace.
The exterior (grounds) of the facility where I work is generally well maintained.*
My work gives me a feeling of personal accomplishment. *
Overall, I feel secure going to my vehicle during regular business hours.2
My supervisor supports my participation in professional development opportunities.
Restrooms are typically well stocked with paper products and soap.
I would recommend Mecklenburg County to others as a good place to work.
Overall, I feel secure at my workplace during regular business hours.*
My supervisor treats me fairly.
My supervisor treats all employees fairly regardless of diverse backgrounds. *
My co-workers are willing to assist each other.
Workplace safety is a priority in my department.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor clearly communicates his or her expectations of my job.
The interior of the facility where I work is generally clean in appearance.2
The interior of the facility where I work is generally clean in appearance.*
My supervisor values employees. *
My supervisor is trustworthy.
My supervisor acknowledges my achievements.
My supervisor clearly communicates my performance goals.
Employees in my division share job knowledge with each other.
My supervisor provides sufficient feedback regarding my performance.
I am given opportunities to increase my job skills through training (workshops, etc.).
Most days I feel good about coming to work.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
1
† Results reflect % Strongly Agree/Agree responses unless otherwise noted.
Result reflects % Yes response. 2 Question worded differently on 2013 survey.
3
4
Of those who responded they had used the MeckSupport tool.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2014 Employee Climate Survey
13
Employee Climate Survey
Fiscal Year 2014
Corporate Trend Analysis
Question
IT solves my technology problems effectively.2
My supervisor informs me about management decisions that relate to my job.
My department director values our department's employees. *
My co-workers are respectful of each other.
My supervisor provides timely feedback about my performance.
My supervisor encourages an open exchange of ideas.
I have a workplan that includes an individual development plan (IDP).1 *
My supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
I find the County's human resource information easily accessible.2
I have the necessary technology (hardware and software) to do my job well.
Overall, I am satisfied with the security personnel presence at the facility where I work.2
My supervisor encourages me to come up with better ways of doing things.
My supervisor provides me with helpful suggestions to improve my job performance.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
The MeckWeb pages are easy to navigate.
Mecklenburg County values its employees.
The content on MeckWeb is well organized.
My co-workers are trustworthy.
My co-workers acknowledge my achievements.
Restrooms are typically clean.
My service need was addressed quickly after making a request through MeckSupport.3 *
My division continuously looks for ways to do things better.
The programs and benefits offered by the myTotalHealth Employee Wellness program make me feel
valued as an employee.*
IT solves my technology problems quickly.2
The executive leadership of Mecklenburg County values County employees. *
MeckSupport is convenient to use.3 *
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.*
My co-workers maintain a positive work environment.
My department leadership clearly communicates department performance goals.
Overall, I feel secure at my workplace after regular business hours.2
My department leadership clearly communicates what is going on in my department.
MeckSupport is a user-friendly tool.3 *
The Board of County Commissioners values County employees. *
The programs offered by the myTotalHealth Employee Wellness program motivate me to make changes
in my health and wellness.*
Overall, I feel secure going to my vehicle after regular business hours.2
I know where to find information about the myTotalHealth Employee Wellness program.*
I know where to find information about the myTotalHealth Employee Wellness program.*
FY14
Results †
86%
86%
86%
86%
86%
86%
86%
85%
85%
85%
85%
84%
84%
83%
83%
83%
83%
83%
83%
83%
83%
82%
82%
FY13
Results †
87%
87%
81%
87%
86%
87%
*
87%
87%
91%
85%
83%
86%
84%
85%
86%
80%
87%
84%
82%
*
*
79%
FY12
Results †
88%
86%
*
88%
85%
87%
*
87%
86%
88%
87%
86%
*
*
*
*
76%
86%
83%
81%
*
*
82%
82%
*
*
82%
81%
81%
80%
80%
79%
79%
76%
75%
75%
74%
85%
77%
*
81%
*
80%
79%
84%
74%
*
70%
86%
*
*
82%
*
79%
82%
88%
76%
*
*
72%
*
*
70%
68%
68%
*
*
*
*
*
*
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
* = New Measure
1
† Results reflect % Strongly Agree/Agree responses unless otherwise noted.
Result reflects % Yes response. 2 Question worded differently on 2013 survey.
3
4
Of those who responded they had used the MeckSupport tool.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2014 Employee Climate Survey
14
Employee Climate Survey
Fiscal Year 2014
Enterprise Scorecard Measures - Red and Yellow Light "Drivers"
Corporate
Attorney's Office
(ATT)--includes
DSS, MGR, CSE,
HR, and SHF
Internal Audit
(AUD)
100.00%
0.46%
0.18%
4.19%
1.87%
92%
89%
88%
86%
100%
100%
100%
100%
83%
100%
100%
100%
95%
91%
93%
91%
89%
100%
96%
My supervisor annually assesses progress on my individual development plan.1, 3
96%
100%
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP).1 *
91%
87%
86%
100%
100%
100%
86%
64%
100%
93%
92%
95%
95%
90%
74%
67%
99%
75%
93%
97%
94%
91%
85%
93%
90%
91%
37%
N/A
Average Score:
89%
93%
100%
93%
94%
86%
91%
94%
84%
89%
89%
86%
92%
94%
92%
96%
87%
97%
91%
92%
67%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Employees in my division respect the diversity that exists among each other.
92%
92%
100%
100%
100%
100%
98%
97%
97%
97%
89%
86%
93%
97%
93%
93%
88%
90%
100%
92%
92%
96%
90%
92%
87%
89%
94%
94%
96%
96%
100%
91%
92%
100%
94%
100%
90%
92%
93%
92%
88%
73%
93%
91%
My supervisor treats all employees fairly regardless of diverse backgrounds. 2
Average Score:
90%
100%
100%
97%
88%
84%
90%
89%
89%
87%
81%
88%
89%
94%
94%
100%
100%
100%
90%
92%
82%
89%
91%
100%
100%
97%
94%
86%
93%
91%
89%
93%
90%
90%
88%
94%
95%
97%
97%
98%
91%
92%
81%
91%
92%
90%
86%
89%
85%
88%
83%
86%
92%
85%
87%
90%
83%
100%
100%
94%
94%
100%
100%
93%
100%
100%
100%
94%
100%
88%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
80%
98%
95%
91%
96%
95%
94%
93%
94%
98%
93%
95%
92%
87%
91%
87%
93%
97%
88%
88%
91%
92%
91%
87%
88%
90%
85%
87%
84%
92%
92%
84%
83%
88%
85%
86%
87%
73%
85%
90%
90%
86%
90%
95%
84%
93%
93%
82%
89%
81%
79%
95%
93%
93%
93%
93%
91%
91%
91%
95%
91%
98%
89%
94%
96%
90%
90%
87%
85%
90%
82%
86%
77%
82%
89%
82%
80%
85%
73%
93%
87%
75%
93%
93%
94%
93%
87%
100%
88%
93%
100%
100%
90%
82%
82%
90%
83%
84%
82%
82%
95%
75%
78%
87%
80%
90%
87%
87%
89%
79%
85%
83%
82%
90%
80%
88%
92%
90%
96%
83%
93%
97%
86%
86%
82%
90%
97%
83%
89%
90%
90%
93%
93%
87%
90%
89%
91%
88%
90%
93%
88%
93%
N/A
N/A
94%
94%
91%
91%
89%
91%
85%
91%
97%
92%
86%
89%
88%
100%
100%
83%
92%
100%
92%
80%
100%
100%
92%
100%
100%
100%
80%
88%
96%
96%
85%
92%
74%
85%
81%
81%
92%
96%
93%
100%
100%
100%
100%
100%
100%
100%
94%
100%
81%
88%
87%
75%
95%
92%
92%
91%
93%
93%
84%
89%
92%
90%
90%
94%
90%
94%
92%
86%
87%
86%
91%
91%
89%
93%
88%
94%
97%
95%
93%
74%
42%
77%
74%
71%
41%
69%
93%
77%
88%
96%
88%
94%
92%
79%
84%
84%
87%
80%
85%
91%
86%
87%
91%
81%
87%
97%
98%
94%
90%
86%
89%
93%
84%
92%
84%
86%
89%
90%
91%
95%
88%
94%
91%
91%
76%
86%
Department
% of Corporate Response
Child Support
Enforcement
(CSE)
Community
Support Services
(CSS)
Social Services
(DSS)
Elections
(ELE)
Financial
Services
(FIN)
Public Health
(HLT)
Human Resources
(HRS)
Public Library
(LIB)
Land Use and
Environmental
Services Agency
(LUE)
1.07%
1.64%
1.48%
22.73%
0.46%
2.51%
8.82%
0.77%
9.67%
7.52%
0.33%
87%
91%
91%
80%
92%
79%
85%
69%
98%
90%
90%
90%
85%
93%
89%
91%
89%
85%
83%
84%
88%
93%
86%
81%
91%
84%
86%
78%
90%
89%
87%
84%
97%
87%
86%
86%
94%
91%
92%
92%
93%
92%
91%
86%
92%
87%
81%
92%
90%
85%
87%
85%
88%
89%
92%
90%
100%
97%
100%
97%
94%
100%
93%
100%
89%
98%
100%
98%
100%
100%
100%
94%
89%
90%
96%
90%
90%
77%
84%
76%
92%
90%
83%
93%
93%
95%
88%
85%
83%
100%
94%
86%
92%
84%
80%
85%
86%
84%
93%
86%
86%
97%
90%
88%
Business Support County Assessor's Criminal Justice
Services Agency
Office
Services
(BSSA)
(CAO)
(CJS)
Public
Information
(PSI)
Park and
Recreation (PRK)
0.72%
0.43%
5.83%
4.30%
0.74%
22.53%
92%
100%
100%
100%
96%
89%
81%
78%
100%
94%
93%
88%
93%
91%
89%
91%
93%
90%
92%
90%
92%
85%
72%
80%
93%
91%
89%
86%
98%
86%
94%
91%
91%
82%
90%
96%
90%
100%
100%
94%
96%
83%
N/A
92%
90%
88%
100%
100%
100%
96%
74%
78%
100%
94%
100%
92%
88%
89%
93%
90%
90%
80%
68%
69%
91%
87%
86%
Medical
Manager's Office
Examiner (MED)
(MGR)
Provider Services
Register of
Sheriff's
Organization
Deeds (REG) Office (SHF)
(PSO)
Accessibility to Information
I have electronic access to the information I need to do my job well.
My supervisor clearly communicates his or her expectations of my job.
My supervisor clearly communicates my performance goals.
My supervisor informs me about management decisions that relate to my job.
Average Score:
Development
Diversity Perception
Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My co-workers acknowledge my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
Mecklenburg County values its employees.
Average Score:
1
Result reflects % Yes response.
2
Question worded differently on 2013 survey.
3
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
Italicized Department Names = Fewer than 10 Responses
Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings.
2014 Employee Climate Survey
15
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Enterprise Scorecard Measures
Fiscal Year 2014
Attorney's Office (ATT)--includes DSS, MGR, CSE, HR, and SHF
N = 18
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
100%
Results
80%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
89%
90%
89%
My supervisor clearly communicates my performance goals.
100%
84%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
100%
79%
90%
86%
100%
88%
90%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
83%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
95%
89%
91%
My supervisor provides sufficient feedback regarding my performance.
100%
89%
100%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
84%
100%
86%
64%
*
*
86%
Average Score: 3
93%
88%
97%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
95%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
89%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
*
90%
100%
92%
100%
91%
My supervisor treats me with respect.
100%
95%
100%
92%
My supervisor treats me fairly.
100%
89%
100%
90%
My supervisor encourages creative thinking.
100%
89%
100%
85%
My supervisor acknowledges my achievements.
100%
89%
100%
88%
My supervisor encourages an open exchange of ideas.
100%
89%
100%
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
95%
100%
92%
I am able to openly communicate concerns to my supervisor.
100%
89%
100%
85%
I would recommend Mecklenburg County to others as a good place to work.
100%
95%
89%
90%
Most days I feel good about coming to work.
94%
100%
80%
87%
My co-workers are respectful of each other.
94%
83%
80%
86%
My co-workers are willing to assist each other.
94%
89%
100%
89%
My co-workers acknowledge my achievements.
93%
83%
100%
83%
Mecklenburg County values its employees.
Average Score:
88%
95%
80%
83%
97%
91%
95%
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
16
Supplemental Information
Fiscal Year 2014
Attorney's Office (ATT)--includes DSS, MGR, CSE, HR, and SHF
N = 18
Questions
FY14
FY13
FY12
FY14 County
Results
94%
Results
Employees in my division share job knowledge with each other.
Results
100%
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
89%
100%
83%
*
*
89%
I am comfortable talking about safety and health hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
100%
88%
86%
91%
I have received adequate training needed to perform my job safely.
100%
88%
89%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity.*
100%
*
*
97%
My division continuously looks for ways to do things better.
100%
82%
90%
82%
My supervisor encourages me to come up with better ways of doing things.
100%
89%
84%
My supervisor is trustworthy.
100%
84%
*
100%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
83%
*
83%
My supervisor values employees.
100%
95%
*
88%
My work gives me a feeling of personal accomplishment.
100%
89%
91%
Overall, I feel secure going to my vehicle during regular business hours. 2
100%
100%
*
90%
The work I do is important.
100%
94%
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
89%
My co-workers maintain a positive work environment.
94%
83%
*
90%
79%
My workload is reasonable. *
94%
*
94%
*
*
*
80%
Overall, I feel secure at my workplace during regular business hours. *
I have the necessary technology (hardware and software) to do my job well.
93%
88%
90%
85%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
93%
94%
70%
84%
The executive leadership of Mecklenburg County values County employees.
93%
89%
Workplace safety is a priority in my department.
93%
93%
*
63%
89%
My department director values our department's employees.
93%
84%
*
95%
88%
91%
87%
90%
81%
86%
88%
100%
*
80%
88%
88%
100%
83%
My department leadership clearly communicates department performance goals.
88%
84%
80%
79%
My department leadership clearly communicates what is going on in my department.
88%
79%
80%
75%
The technology (hardware and software) I use on the job is reliable.
87%
94%
90%
80%
IT solves my technology problems quickly.2
81%
100%
90%
82%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
80%
64%
*
83%
Overall, I feel secure at my workplace after regular business hours. 2
80%
94%
63%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
73%
76%
71%
70%
The Board of County Commissioners values County employees.
58%
65%
*
74%
IT solves my technology problems effectively.
My co-workers are trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
17
86%
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Page is intentionally left blank
Enterprise Scorecard Measures
Fiscal Year 2014
Business Support Services Agency (BSSA)
N = 164
FY14
FY13
FY12
FY14 County
Results
95%
Results
95%
Results
93%
Overall
92%
My supervisor clearly communicates my performance goals.
93%
86%
88%
88%
My supervisor clearly communicates his or her expectations of my job.
91%
87%
88%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
91%
87%
79%
86%
92%
89%
87%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
97%
98%
95%
96%
My supervisor supports my participation in professional development opportunities.
94%
95%
93%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
93%
*
*
86%
My supervisor provides timely feedback about my performance.
90%
85%
84%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
89%
88%
86%
87%
93%
92%
90%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
98%
95%
96%
92%
Employees in my division respect the diversity that exists among each other.
97%
97%
95%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
97%
*
*
90%
97%
96%
95%
91%
My supervisor treats me with respect.
98%
93%
90%
92%
My supervisor provides the flexibility I need to balance work and personal life.
98%
95%
93%
92%
My co-workers are willing to assist each other.
96%
98%
93%
89%
My supervisor treats me fairly.
95%
92%
88%
90%
Most days I feel good about coming to work.
95%
88%
83%
87%
My supervisor encourages creative thinking.
95%
88%
90%
85%
My supervisor acknowledges my achievements.
94%
89%
87%
88%
My supervisor encourages an open exchange of ideas.
94%
90%
90%
86%
I am able to openly communicate concerns to my supervisor.
93%
89%
85%
85%
My co-workers acknowledge my achievements.
93%
95%
87%
83%
I would recommend Mecklenburg County to others as a good place to work.
92%
88%
78%
90%
My co-workers are respectful of each other.
91%
96%
90%
86%
Mecklenburg County values its employees.
Average Score:
87%
81%
68%
83%
94%
91%
86%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
18
Supplemental Information
Fiscal Year 2014
Business Support Services Agency (BSSA)
N = 164
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
97%
Results
Overall
98%
98%
96%
*
*
96%
94%
96%
96%
*
*
90%
My supervisor is trustworthy.
95%
91%
86%
88%
My supervisor values employees.
95%
88%
88%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
95%
*
*
*
My supervisor encourages me to come up with better ways of doing things.
94%
89%
*
84%
My work gives me a feeling of personal accomplishment.
94%
91%
I have the necessary technology (hardware and software) to do my job well.
93%
92%
*
92%
85%
My co-workers are trustworthy.
92%
93%
85%
83%
The technology (hardware and software) I use on the job is reliable.
92%
92%
90%
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have received adequate training needed to perform my job safely.
92%
89%
90%
84%
91%
92%
93%
94%
My co-workers maintain a positive work environment.
91%
93%
84%
79%
My supervisor provides me with helpful suggestions to improve my job performance.
91%
84%
*
83%
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
90%
*
87%
I am able to apply skills I learn in trainings to better perform my job.
91%
91%
My division continuously looks for ways to do things better.
89%
84%
*
76%
82%
Employees in my division share job knowledge with each other.
88%
90%
IT solves my technology problems effectively.
Workplace safety is a priority in my department.
90%
*
86%
88%
88%
87%
92%
91%
89%
My department director values our department's employees.
87%
81%
*
86%
The executive leadership of Mecklenburg County values County employees.
IT solves my technology problems quickly.2
My workload is reasonable. *
86%
81%
84%
87%
*
85%
82%
84%
*
I have been trained to effectively identify safety hazards in the workplace.
81%
80%
*
80%
91%
My department leadership clearly communicates department performance goals.
79%
76%
79%
79%
My department leadership clearly communicates what is going on in my department.
75%
72%
69%
75%
The Board of County Commissioners values County employees.
72%
62%
74%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
69%
71%
*
*
Overall, I feel secure at my workplace after regular business hours. 2
61%
86%
87%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
51%
75%
80%
70%
The work I do is important.
I am comfortable talking about safety and health hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours. *
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
19
95%
91%
97%
91%
89%
86%
81%
80%
83%
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-AFM - Asset and Facility Management
N = 17
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
88%
Results
91%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
88%
100%
89%
My supervisor clearly communicates my performance goals.
100%
88%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
100%
75%
100%
86%
100%
84%
98%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
94%
*
*
86%
My supervisor provides sufficient feedback regarding my performance.
88%
80%
100%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
82%
75%
100%
86%
93%
89%
100%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
94%
94%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
94%
*
*
90%
94%
97%
100%
91%
My supervisor treats me with respect.
100%
100%
100%
92%
My supervisor treats me fairly.
100%
88%
100%
90%
My co-workers are respectful of each other.
100%
88%
91%
86%
My co-workers are willing to assist each other.
100%
94%
91%
89%
My supervisor encourages creative thinking.
100%
75%
100%
85%
My supervisor acknowledges my achievements.
100%
80%
100%
88%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
Most days I feel good about coming to work.
100%
94%
82%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
94%
82%
90%
Mecklenburg County values its employees.
100%
88%
91%
83%
My supervisor encourages an open exchange of ideas.
94%
88%
100%
86%
I am able to openly communicate concerns to my supervisor.
94%
93%
100%
85%
My co-workers acknowledge my achievements.
Average Score:
94%
88%
50%
83%
99%
90%
91%
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
20
Supplemental Information
Fiscal Year 2014
BSSA-AFM - Asset and Facility Management
N = 17
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
100%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
My co-workers maintain a positive work environment.
*
*
95%
87%
*
*
*
100%
88%
64%
79%
My department director values our department's employees.
100%
94%
86%
My supervisor is trustworthy.
100%
94%
*
100%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
75%
*
83%
My supervisor values employees.
100%
82%
88%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
The work I do is important.
100%
100%
100%
91%
100%
94%
*
98%
My supervisor encourages me to come up with better ways of doing things.
94%
80%
*
84%
My work gives me a feeling of personal accomplishment.
94%
82%
*
91%
Employees in my division share job knowledge with each other.
94%
88%
I have the necessary technology (hardware and software) to do my job well.
94%
81%
*
70%
85%
My division continuously looks for ways to do things better.
94%
87%
64%
82%
My co-workers are trustworthy.
93%
75%
73%
83%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The executive leadership of Mecklenburg County values County employees.
93%
100%
100%
84%
92%
94%
*
81%
The Board of County Commissioners values County employees.
90%
71%
The technology (hardware and software) I use on the job is reliable.
88%
80%
*
82%
80%
I have received adequate training needed to perform my job safely.
87%
86%
100%
94%
Overall, I feel secure at my workplace after regular business hours.
My department leadership clearly communicates department performance goals.
85%
93%
91%
76%
82%
79%
80%
79%
Workplace safety is a priority in my department.
79%
93%
91%
89%
I have been trained to effectively identify safety hazards in the workplace.
73%
73%
91%
91%
My department leadership clearly communicates what is going on in my department.
71%
80%
80%
75%
IT solves my technology problems effectively.2
My workload is reasonable. *
69%
63%
45%
86%
65%
*
Overall, I feel secure going to my vehicle after regular business hours. 2
64%
93%
*
91%
70%
IT solves my technology problems quickly.2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
56%
69%
45%
82%
43%
86%
*
83%
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
21
97%
88%
90%
88%
74%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-BFM - Business and Financial Management (includes Procurement)
N = 23
FY14
FY13
FY12
FY14 County
Results
95%
Results
‡
Results
‡
Overall
89%
My supervisor clearly communicates my performance goals.
95%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
89%
‡
‡
86%
I have electronic access to the information I need to do my job well.
Average Score:
89%
‡
‡
92%
92%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
94%
‡
‡
96%
My supervisor provides sufficient feedback regarding my performance.
94%
‡
‡
87%
My supervisor provides timely feedback about my performance.
94%
‡
‡
86%
I have a workplan that includes an individual development plan (IDP). 1 *
90%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
Average Score: 3
89%
‡
‡
91%
93%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
95%
‡
‡
90%
98%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
Most days I feel good about coming to work.
95%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
95%
‡
‡
90%
My supervisor encourages creative thinking.
95%
‡
‡
85%
My supervisor provides the flexibility I need to balance work and personal life.
95%
‡
‡
92%
My co-workers are willing to assist each other.
95%
‡
‡
89%
My supervisor acknowledges my achievements.
95%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
90%
‡
‡
86%
I am able to openly communicate concerns to my supervisor.
90%
‡
‡
85%
My co-workers acknowledge my achievements.
89%
‡
‡
83%
My co-workers are respectful of each other.
85%
‡
‡
86%
Mecklenburg County values its employees.
Average Score:
81%
‡
‡
83%
93%
-
-
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
22
Supplemental Information
Fiscal Year 2014
BSSA-BFM - Business and Financial Management (includes Procurement)
N = 23
Questions
FY14
FY13
FY12
FY14 County
My division continuously looks for ways to do things better.
Results
100%
Results
‡
Results
‡
Overall
82%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
91%
Overall, I feel secure at my workplace during regular business hours. *
100%
‡
‡
90%
100%
‡
‡
91%
100%
‡
‡
98%
My department director values our department's employees.
95%
‡
‡
86%
Employees in my division share job knowledge with each other.
95%
‡
‡
88%
My department leadership clearly communicates department performance goals.
95%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
95%
‡
‡
75%
My supervisor encourages me to come up with better ways of doing things.
95%
‡
‡
84%
My workload is reasonable. *
95%
‡
‡
80%
I am comfortable talking about safety and health hazards with my supervisor.
94%
‡
‡
95%
I have the necessary technology (hardware and software) to do my job well.
94%
‡
‡
85%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The technology (hardware and software) I use on the job is reliable.
94%
‡
‡
84%
94%
‡
‡
80%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
‡
‡
87%
I am able to apply skills I learn in trainings to better perform my job.
90%
‡
‡
89%
My supervisor is trustworthy.
90%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
89%
‡
‡
83%
I have received adequate training needed to perform my job safely.
89%
‡
‡
94%
89%
‡
‡
86%
86%
‡
‡
88%
My co-workers are trustworthy.
85%
‡
‡
83%
My co-workers maintain a positive work environment.
85%
‡
‡
79%
Workplace safety is a priority in my department.
82%
‡
‡
89%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
79%
‡
‡
97%
The executive leadership of Mecklenburg County values County employees.
79%
‡
‡
81%
I have been trained to effectively identify safety hazards in the workplace.
78%
‡
‡
91%
IT solves my technology problems quickly.2
The Board of County Commissioners values County employees.
72%
‡
‡
82%
56%
‡
‡
74%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
50%
‡
‡
83%
Overall, I feel secure at my workplace after regular business hours. 2
50%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
33%
‡
‡
70%
Overall, I feel secure going to my vehicle during regular business hours.
The work I do is important.
IT solves my technology problems effectively.
My supervisor values employees.
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
23
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-BIS - Business Improvement Services
N = 13
FY14
FY13
FY12
FY14 County
Results
92%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates my performance goals.
92%
‡
‡
88%
My supervisor clearly communicates his or her expectations of my job.
85%
‡
‡
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
85%
‡
‡
86%
88%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
92%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
85%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
85%
‡
‡
86%
92%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
‡
‡
90%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
My co-workers are respectful of each other.
100%
‡
‡
86%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages creative thinking.
100%
‡
‡
85%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
Most days I feel good about coming to work.
100%
‡
‡
87%
My supervisor acknowledges my achievements.
92%
‡
‡
88%
My co-workers acknowledge my achievements.
92%
‡
‡
83%
My supervisor encourages an open exchange of ideas.
92%
‡
‡
86%
I am able to openly communicate concerns to my supervisor.
92%
‡
‡
85%
I would recommend Mecklenburg County to others as a good place to work.
92%
‡
‡
90%
Mecklenburg County values its employees.
Average Score:
85%
‡
‡
83%
96%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
24
Supplemental Information
Fiscal Year 2014
BSSA-BIS - Business Improvement Services
N = 13
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
‡
Results
‡
Overall
89%
I have the necessary technology (hardware and software) to do my job well.
100%
‡
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
My co-workers are trustworthy.
100%
‡
‡
83%
My co-workers maintain a positive work environment.
100%
‡
‡
79%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
84%
Overall, I feel secure at my workplace during regular business hours. *
100%
‡
‡
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
The work I do is important.
100%
‡
‡
91%
100%
‡
‡
98%
Employees in my division share job knowledge with each other.
92%
‡
‡
88%
I am comfortable talking about safety and health hazards with my supervisor.
92%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
‡
‡
87%
My work gives me a feeling of personal accomplishment.
92%
‡
‡
91%
My workload is reasonable. *
92%
‡
‡
80%
The executive leadership of Mecklenburg County values County employees.
92%
‡
‡
81%
My department director values our department's employees.
92%
‡
‡
86%
My division continuously looks for ways to do things better.
92%
‡
‡
82%
My supervisor is trustworthy.
92%
‡
‡
88%
My supervisor values employees.
92%
‡
‡
88%
92%
‡
‡
84%
92%
‡
‡
89%
91%
‡
‡
91%
I have received adequate training needed to perform my job safely.
91%
‡
‡
94%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
85%
‡
‡
83%
85%
‡
‡
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
80%
‡
‡
83%
IT solves my technology problems effectively.2
My department leadership clearly communicates department performance goals.
77%
‡
‡
86%
77%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
77%
‡
‡
75%
The Board of County Commissioners values County employees.
70%
‡
‡
74%
IT solves my technology problems quickly.2
69%
‡
‡
82%
Overall, I feel secure at my workplace after regular business hours. 2
64%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
56%
‡
‡
70%
Overall, I am satisfied with the security personnel presence at the facility where I work.
Workplace safety is a priority in my department.
2
I have been trained to effectively identify safety hazards in the workplace.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
25
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-GIS - Geospatial Information Services
N = 25
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
FY14
FY13
FY12
FY14 County
Results
96%
Results
96%
Results
96%
Overall
89%
88%
My supervisor clearly communicates my performance goals.
96%
93%
96%
I have electronic access to the information I need to do my job well.
95%
100%
96%
92%
My supervisor informs me about management decisions that relate to my job.
Average Score:
91%
97%
86%
86%
95%
97%
94%
89%
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
95%
90%
96%
My supervisor provides sufficient feedback regarding my performance.
96%
96%
86%
87%
My supervisor supports my participation in professional development opportunities.
92%
97%
90%
91%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
92%
96%
93%
86%
78%
*
*
86%
Average Score: 3
91%
96%
90%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
97%
86%
92%
Employees in my division respect the diversity that exists among each other.
96%
96%
89%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
95%
*
*
90%
96%
96%
88%
91%
My supervisor treats me with respect.
100%
100%
96%
92%
My supervisor acknowledges my achievements.
100%
100%
90%
88%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
97%
92%
I am able to openly communicate concerns to my supervisor.
100%
97%
96%
85%
Mecklenburg County values its employees.
100%
97%
90%
83%
My supervisor treats me fairly.
96%
97%
86%
90%
My supervisor encourages creative thinking.
96%
96%
91%
85%
My supervisor encourages an open exchange of ideas.
96%
96%
92%
86%
I would recommend Mecklenburg County to others as a good place to work.
92%
97%
90%
90%
My co-workers are willing to assist each other.
91%
97%
97%
89%
My co-workers acknowledge my achievements.
91%
86%
89%
83%
Most days I feel good about coming to work.
88%
100%
90%
87%
My co-workers are respectful of each other.
Average Score:
88%
87%
90%
86%
95%
96%
92%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
26
Supplemental Information
Fiscal Year 2014
BSSA-GIS - Geospatial Information Services
N = 25
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
96%
Results
*
Overall
95%
My supervisor is trustworthy.
100%
96%
93%
88%
The work I do is important.
100%
97%
*
98%
My work gives me a feeling of personal accomplishment.
96%
97%
*
91%
My department director values our department's employees.
96%
97%
*
86%
My supervisor values employees.
96%
93%
*
88%
My workload is reasonable. *
96%
*
*
80%
My supervisor encourages me to come up with better ways of doing things.
96%
96%
84%
Overall, I feel secure at my workplace during regular business hours. *
96%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
The executive leadership of Mecklenburg County values County employees.
96%
100%
93%
91%
96%
90%
My division continuously looks for ways to do things better.
95%
93%
*
86%
82%
I have received adequate training needed to perform my job safely.
95%
90%
86%
94%
I am able to apply skills I learn in trainings to better perform my job.
92%
97%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
100%
87%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
91%
*
*
*
My supervisor provides me with helpful suggestions to improve my job performance.
91%
96%
83%
I have the necessary technology (hardware and software) to do my job well.
91%
100%
*
100%
My co-workers are trustworthy.
91%
89%
96%
83%
My co-workers maintain a positive work environment.
91%
87%
93%
79%
Workplace safety is a priority in my department.
90%
93%
92%
89%
Employees in my division share job knowledge with each other.
88%
93%
The technology (hardware and software) I use on the job is reliable.
86%
97%
*
93%
80%
I have been trained to effectively identify safety hazards in the workplace.
84%
89%
77%
91%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
81%
100%
*
83%
My department leadership clearly communicates department performance goals.
79%
83%
85%
79%
90%
81%
97%
85%
88%
IT solves my technology problems effectively.2
78%
93%
86%
86%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My department leadership clearly communicates what is going on in my department.
78%
97%
86%
84%
75%
86%
81%
75%
IT solves my technology problems quickly.2
74%
87%
93%
82%
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours. 2
69%
80%
68%
90%
*
89%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
55%
82%
77%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
27
74%
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-IT - Applications and Databases
N = 26
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
88%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
88%
96%
79%
89%
My supervisor clearly communicates my performance goals.
88%
96%
79%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
92%
64%
86%
91%
96%
78%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
95%
96%
My supervisor supports my participation in professional development opportunities.
96%
92%
79%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
96%
*
*
86%
My supervisor provides timely feedback about my performance.
88%
92%
70%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
88%
92%
74%
87%
94%
94%
79%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
97%
92%
Employees in my division respect the diversity that exists among each other.
100%
96%
97%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
*
90%
100%
98%
97%
91%
92%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
My supervisor treats me with respect.
100%
92%
73%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
82%
92%
My supervisor encourages an open exchange of ideas.
96%
88%
74%
86%
My co-workers are willing to assist each other.
96%
100%
88%
89%
My supervisor treats me fairly.
92%
96%
74%
90%
My supervisor acknowledges my achievements.
92%
92%
74%
88%
I am able to openly communicate concerns to my supervisor.
92%
88%
76%
85%
Most days I feel good about coming to work.
92%
85%
61%
87%
My supervisor encourages creative thinking.
92%
88%
74%
85%
My co-workers acknowledge my achievements.
92%
92%
80%
83%
My co-workers are respectful of each other.
88%
96%
81%
86%
I would recommend Mecklenburg County to others as a good place to work.
82%
77%
54%
90%
Mecklenburg County values its employees.
Average Score:
76%
69%
53%
83%
92%
90%
73%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
28
Supplemental Information
Fiscal Year 2014
BSSA-IT - Applications and Databases
N = 26
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
*
Overall
95%
I have received adequate training needed to perform my job safely.
100%
95%
94%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
2
100%
100%
91%
86%
100%
100%
94%
82%
100%
88%
71%
88%
Employees in my division share job knowledge with each other.
96%
88%
I have the necessary technology (hardware and software) to do my job well.
96%
96%
*
85%
85%
My supervisor values employees.
96%
88%
96%
*
*
*
88%
Overall, I feel secure at my workplace during regular business hours. *
The technology (hardware and software) I use on the job is reliable.
96%
100%
91%
80%
The work I do is important.
96%
96%
My co-workers are trustworthy.
96%
96%
*
76%
83%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Workplace safety is a priority in my department.
96%
88%
90%
84%
95%
90%
93%
89%
My department leadership clearly communicates department performance goals.
92%
91%
60%
79%
My workload is reasonable. *
92%
*
80%
Overall, I feel secure going to my vehicle during regular business hours. 2
My supervisor encourages me to come up with better ways of doing things.
92%
96%
*
100%
92%
92%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
92%
88%
My division continuously looks for ways to do things better.
92%
77%
*
53%
82%
I am able to apply skills I learn in trainings to better perform my job.
88%
92%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
My co-workers maintain a positive work environment.
88%
88%
87%
88%
89%
*
75%
79%
My work gives me a feeling of personal accomplishment.
88%
92%
My department leadership clearly communicates what is going on in my department.
88%
82%
*
53%
75%
My department director values our department's employees.
86%
81%
*
86%
The executive leadership of Mecklenburg County values County employees.
84%
75%
I have been trained to effectively identify safety hazards in the workplace.
83%
89%
*
76%
91%
The Board of County Commissioners values County employees.
80%
67%
Overall, I feel secure at my workplace after regular business hours. 2
65%
75%
*
75%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
63%
64%
71%
70%
58%
82%
*
83%
IT solves my technology problems effectively.
IT solves my technology problems quickly.
My supervisor is trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
29
88%
90%
98%
91%
83%
91%
81%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-IT - Business Analysis
N = 13
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
94%
Results
86%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
100%
100%
89%
My supervisor clearly communicates my performance goals.
100%
100%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
100%
100%
100%
86%
100%
98%
96%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
91%
My supervisor provides sufficient feedback regarding my performance.
100%
100%
100%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
100%
100%
86%
92%
*
*
86%
Average Score: 3
98%
100%
100%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
*
90%
100%
100%
100%
91%
My supervisor treats me with respect.
100%
100%
100%
92%
My supervisor treats me fairly.
100%
100%
100%
90%
My co-workers are respectful of each other.
100%
94%
100%
86%
My co-workers are willing to assist each other.
100%
100%
100%
89%
My supervisor encourages creative thinking.
100%
100%
100%
85%
My supervisor acknowledges my achievements.
100%
100%
100%
88%
My co-workers acknowledge my achievements.
100%
100%
100%
83%
My supervisor encourages an open exchange of ideas.
100%
100%
100%
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
I am able to openly communicate concerns to my supervisor.
100%
100%
100%
85%
Most days I feel good about coming to work.
100%
94%
100%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
94%
100%
90%
Mecklenburg County values its employees.
Average Score:
92%
93%
100%
83%
99%
98%
100%
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
30
Supplemental Information
Fiscal Year 2014
BSSA-IT - Business Analysis
N = 13
Questions
FY14
FY13
FY12
FY14 County
Results
94%
Results
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
100%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
94%
I have been trained to effectively identify safety hazards in the workplace.
100%
I have received adequate training needed to perform my job safely.
*
*
95%
87%
87%
*
86%
100%
94%
100%
94%
I have the necessary technology (hardware and software) to do my job well.
100%
100%
86%
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
IT solves my technology problems effectively.2
My co-workers are trustworthy.
100%
93%
100%
86%
100%
87%
100%
83%
My co-workers maintain a positive work environment.
100%
94%
100%
79%
My department director values our department's employees.
100%
94%
86%
My department leadership clearly communicates department performance goals.
100%
100%
*
86%
My division continuously looks for ways to do things better.
100%
100%
100%
82%
My supervisor encourages me to come up with better ways of doing things.
100%
100%
84%
My supervisor is trustworthy.
100%
100%
*
100%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
100%
*
83%
My supervisor values employees.
100%
100%
*
88%
My work gives me a feeling of personal accomplishment.
100%
100%
91%
Overall, I feel secure going to my vehicle during regular business hours. 2
The technology (hardware and software) I use on the job is reliable.
100%
100%
*
86%
100%
100%
100%
80%
The work I do is important.
100%
100%
*
98%
Employees in my division share job knowledge with each other.
92%
86%
IT solves my technology problems quickly.
My department leadership clearly communicates what is going on in my department.
92%
93%
*
86%
82%
92%
100%
86%
75%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Overall, I feel secure at my workplace during regular business hours. *
92%
88%
71%
84%
92%
*
*
90%
Workplace safety is a priority in my department.
92%
92%
80%
89%
The executive leadership of Mecklenburg County values County employees.
91%
88%
*
81%
My workload is reasonable. *
83%
*
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
82%
67%
*
*
Overall, I feel secure at my workplace after regular business hours. 2
73%
93%
83%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
64%
93%
67%
70%
The Board of County Commissioners values County employees.
64%
75%
*
74%
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
31
91%
79%
88%
91%
88%
83%
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-IT - Customer Support Center (includes Project Management)
N = 26
FY14
FY13
FY12
FY14 County
Results
88%
Results
‡
Results
‡
Overall
92%
My supervisor informs me about management decisions that relate to my job.
88%
‡
‡
86%
My supervisor clearly communicates his or her expectations of my job.
84%
‡
‡
89%
My supervisor clearly communicates my performance goals.
Average Score:
84%
‡
‡
88%
86%
-
-
89%
I have a workplan that includes an individual development plan (IDP). 1 *
96%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
88%
‡
‡
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
88%
‡
‡
96%
My supervisor provides timely feedback about my performance.
83%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
79%
‡
‡
87%
87%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
96%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
92%
‡
‡
90%
96%
-
-
91%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
My co-workers are willing to assist each other.
100%
‡
‡
89%
Most days I feel good about coming to work.
96%
‡
‡
87%
My co-workers are respectful of each other.
96%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
92%
‡
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
92%
‡
‡
90%
My co-workers acknowledge my achievements.
92%
‡
‡
83%
Mecklenburg County values its employees.
92%
‡
‡
83%
My supervisor treats me with respect.
88%
‡
‡
92%
My supervisor treats me fairly.
84%
‡
‡
90%
My supervisor encourages creative thinking.
83%
‡
‡
85%
My supervisor acknowledges my achievements.
83%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
83%
‡
‡
86%
I am able to openly communicate concerns to my supervisor.
Average Score:
83%
‡
‡
85%
90%
-
-
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
32
Supplemental Information
Fiscal Year 2014
BSSA-IT - Customer Support Center (includes Project Management)
N = 26
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
‡
Results
‡
Overall
82%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The work I do is important.
100%
‡
‡
84%
100%
‡
‡
98%
I am comfortable talking about safety and health hazards with my supervisor.
96%
‡
‡
95%
Overall, I feel secure at my workplace during regular business hours. *
96%
‡
‡
90%
IT solves my technology problems effectively.
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
96%
‡
‡
86%
95%
‡
‡
97%
My supervisor values employees.
92%
‡
‡
88%
Overall, I feel secure going to my vehicle during regular business hours. 2
The technology (hardware and software) I use on the job is reliable.
92%
‡
‡
91%
88%
‡
‡
80%
My co-workers are trustworthy.
88%
‡
‡
83%
My co-workers maintain a positive work environment.
88%
‡
‡
79%
The executive leadership of Mecklenburg County values County employees.
87%
‡
‡
81%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
86%
‡
‡
83%
My work gives me a feeling of personal accomplishment.
85%
‡
‡
91%
The Board of County Commissioners values County employees.
84%
‡
‡
74%
My supervisor encourages me to come up with better ways of doing things.
84%
‡
‡
84%
My supervisor provides me with helpful suggestions to improve my job performance.
84%
‡
‡
83%
Employees in my division share job knowledge with each other.
83%
‡
‡
88%
My supervisor is trustworthy.
83%
‡
‡
88%
I have received adequate training needed to perform my job safely.
80%
‡
‡
94%
I have the necessary technology (hardware and software) to do my job well.
80%
‡
‡
85%
Workplace safety is a priority in my department.
79%
‡
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
76%
‡
‡
89%
75%
‡
‡
91%
My division continuously looks for ways to do things better.
74%
‡
‡
82%
I am given opportunities to increase my job skills through training (workshops, etc.).
73%
‡
‡
87%
My department director values our department's employees.
70%
‡
‡
86%
My department leadership clearly communicates department performance goals.
63%
‡
‡
79%
My workload is reasonable. *
60%
‡
‡
80%
My department leadership clearly communicates what is going on in my department.
56%
‡
‡
75%
Overall, I feel secure at my workplace after regular business hours. 2
55%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
50%
‡
‡
70%
IT solves my technology problems quickly.2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
33
Enterprise Scorecard Measures
Fiscal Year 2014
BSSA-IT - Networks, Servers, Telecommunications and Security
N = 21
FY14
FY13
FY12
FY14 County
Results
95%
Results
78%
Results
‡
Overall
88%
I have electronic access to the information I need to do my job well.
94%
96%
‡
92%
My supervisor informs me about management decisions that relate to my job.
89%
91%
‡
86%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
84%
78%
‡
89%
90%
86%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
‡
91%
My supervisor provides timely feedback about my performance.
95%
78%
‡
86%
I have a workplan that includes an individual development plan (IDP). 1 *
94%
*
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
89%
83%
‡
87%
96%
90%
-
89%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
*
‡
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
86%
‡
92%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
89%
95%
‡
92%
95%
90%
-
91%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
Diversity Perception
Motivation & Satisfaction
My supervisor treats me with respect.
100%
95%
‡
92%
My supervisor treats me fairly.
100%
100%
‡
90%
My supervisor encourages creative thinking.
100%
96%
‡
85%
My supervisor encourages an open exchange of ideas.
100%
100%
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
‡
92%
Most days I feel good about coming to work.
95%
88%
‡
87%
My co-workers acknowledge my achievements.
95%
95%
‡
83%
My supervisor acknowledges my achievements.
95%
91%
‡
88%
I am able to openly communicate concerns to my supervisor.
95%
91%
‡
85%
My co-workers are willing to assist each other.
90%
100%
‡
89%
I would recommend Mecklenburg County to others as a good place to work.
89%
79%
‡
90%
My co-workers are respectful of each other.
80%
96%
‡
86%
Mecklenburg County values its employees.
Average Score:
72%
77%
‡
83%
93%
93%
-
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
34
Supplemental Information
Fiscal Year 2014
BSSA-IT - Networks, Servers, Telecommunications and Security
N = 21
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
‡
Overall
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
87%
‡
87%
IT solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
100%
100%
‡
82%
100%
91%
‡
84%
My supervisor is trustworthy.
100%
95%
‡
88%
My supervisor values employees.
100%
92%
‡
88%
My work gives me a feeling of personal accomplishment.
100%
96%
‡
91%
The technology (hardware and software) I use on the job is reliable.
100%
87%
‡
80%
The work I do is important.
100%
100%
‡
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
94%
*
‡
97%
I have the necessary technology (hardware and software) to do my job well.
94%
88%
‡
85%
Overall, I feel secure going to my vehicle during regular business hours. 2
I have received adequate training needed to perform my job safely.
94%
78%
‡
91%
93%
86%
‡
94%
Workplace safety is a priority in my department.
93%
86%
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
90%
91%
‡
89%
My co-workers are trustworthy.
90%
95%
‡
83%
My supervisor provides me with helpful suggestions to improve my job performance.
89%
87%
‡
83%
My workload is reasonable. *
89%
*
‡
80%
IT solves my technology problems effectively.2
88%
100%
‡
86%
88%
74%
‡
84%
88%
*
‡
90%
85%
87%
‡
79%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
75%
58%
‡
83%
I have been trained to effectively identify safety hazards in the workplace.
73%
71%
‡
91%
Employees in my division share job knowledge with each other.
70%
74%
‡
88%
My department director values our department's employees.
70%
57%
‡
86%
The executive leadership of Mecklenburg County values County employees.
68%
65%
‡
81%
My division continuously looks for ways to do things better.
67%
70%
‡
82%
The Board of County Commissioners values County employees.
65%
59%
‡
74%
My department leadership clearly communicates department performance goals.
50%
43%
‡
79%
My department leadership clearly communicates what is going on in my department.
50%
38%
‡
75%
Overall, I feel secure at my workplace after regular business hours. 2
38%
74%
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
31%
68%
‡
70%
2
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace during regular business hours. *
2
My co-workers maintain a positive work environment.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
35
Enterprise Scorecard Measures
Fiscal Year 2014
Child Support Enforcement (CSE)
N = 64
FY14
FY13
FY12
FY14 County
Results
98%
Results
97%
Results
96%
Overall
92%
My supervisor clearly communicates my performance goals.
90%
90%
80%
88%
My supervisor clearly communicates his or her expectations of my job.
90%
92%
80%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
90%
94%
84%
86%
92%
93%
85%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
95%
*
*
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
94%
96%
97%
96%
My supervisor supports my participation in professional development opportunities.
92%
95%
93%
91%
My supervisor provides sufficient feedback regarding my performance.
90%
86%
76%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
83%
85%
71%
86%
91%
90%
84%
89%
Employees in my division respect the diversity that exists among each other.
97%
89%
94%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
94%
93%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
90%
*
*
90%
93%
91%
93%
91%
My co-workers are willing to assist each other.
95%
88%
82%
89%
I would recommend Mecklenburg County to others as a good place to work.
95%
94%
97%
90%
Mecklenburg County values its employees.
93%
88%
90%
83%
My supervisor acknowledges my achievements.
93%
88%
82%
88%
My co-workers acknowledge my achievements.
93%
83%
78%
83%
My supervisor treats me with respect.
90%
95%
94%
92%
My co-workers are respectful of each other.
90%
80%
77%
86%
My supervisor provides the flexibility I need to balance work and personal life.
89%
95%
91%
92%
My supervisor treats me fairly.
86%
92%
91%
90%
My supervisor encourages creative thinking.
84%
87%
93%
85%
My supervisor encourages an open exchange of ideas.
82%
83%
90%
86%
I am able to openly communicate concerns to my supervisor.
81%
88%
81%
85%
Most days I feel good about coming to work.
Average Score:
79%
79%
82%
87%
89%
88%
87%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
36
Supplemental Information
Fiscal Year 2014
Child Support Enforcement (CSE)
N = 64
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
*
Results
*
Overall
97%
My department leadership clearly communicates department performance goals.
98%
97%
88%
79%
The work I do is important.
98%
98%
97%
36%
*
58%
84%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Overall, I am satisfied with the security personnel presence at the facility where I work.
2
98%
IT solves my technology problems effectively.2
Employees in my division share job knowledge with each other.
97%
91%
91%
86%
95%
89%
88%
I have received adequate training needed to perform my job safely.
95%
92%
*
67%
Overall, I feel secure going to my vehicle during regular business hours. 2
Workplace safety is a priority in my department.
95%
76%
90%
91%
95%
77%
56%
89%
I am comfortable talking about safety and health hazards with my supervisor.
95%
96%
*
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
95%
91%
*
87%
Overall, I feel secure at my workplace during regular business hours. *
95%
*
*
90%
IT solves my technology problems quickly.2
I am able to apply skills I learn in trainings to better perform my job.
93%
92%
87%
82%
91%
92%
*
89%
My department director values our department's employees.
91%
86%
*
86%
My supervisor values employees.
89%
90%
*
88%
The executive leadership of Mecklenburg County values County employees.
89%
89%
My co-workers are trustworthy.
87%
77%
*
76%
83%
I have the necessary technology (hardware and software) to do my job well.
87%
87%
86%
85%
My division continuously looks for ways to do things better.
87%
85%
87%
82%
My supervisor is trustworthy.
86%
88%
87%
88%
My work gives me a feeling of personal accomplishment.
85%
78%
The technology (hardware and software) I use on the job is reliable.
85%
82%
*
84%
80%
I have been trained to effectively identify safety hazards in the workplace.
85%
79%
58%
91%
Overall, I feel secure going to my vehicle after regular business hours. 2
My supervisor provides me with helpful suggestions to improve my job performance.
82%
44%
56%
70%
82%
81%
*
83%
The Board of County Commissioners values County employees.
82%
89%
Overall, I feel secure at my workplace after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
81%
53%
*
59%
76%
81%
82%
81%
75%
My co-workers maintain a positive work environment.
81%
69%
63%
79%
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
80%
84%
84%
61%
73%
*
*
My workload is reasonable. *
53%
*
*
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
37
94%
81%
91%
74%
83%
Enterprise Scorecard Measures
Fiscal Year 2014
Community Support Services (CSS)
N = 58
FY14
FY13
FY12
FY14 County
Results
93%
Results
96%
Results
89%
Overall
89%
My supervisor informs me about management decisions that relate to my job.
91%
92%
82%
86%
My supervisor clearly communicates my performance goals.
89%
90%
89%
88%
I have electronic access to the information I need to do my job well.
Average Score:
85%
81%
95%
92%
90%
90%
89%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
92%
93%
96%
My supervisor provides timely feedback about my performance.
95%
92%
91%
86%
My supervisor supports my participation in professional development opportunities.
93%
88%
93%
91%
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
93%
92%
86%
87%
90%
*
*
86%
Average Score: 3
94%
91%
91%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
90%
96%
92%
Employees in my division respect the diversity that exists among each other.
93%
92%
98%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
89%
*
*
90%
91%
91%
97%
91%
My supervisor provides the flexibility I need to balance work and personal life.
98%
96%
98%
92%
I would recommend Mecklenburg County to others as a good place to work.
96%
96%
96%
90%
My co-workers acknowledge my achievements.
95%
88%
90%
83%
Most days I feel good about coming to work.
94%
92%
90%
87%
My supervisor treats me with respect.
93%
100%
98%
92%
My supervisor treats me fairly.
93%
94%
93%
90%
My co-workers are respectful of each other.
93%
89%
98%
86%
My co-workers are willing to assist each other.
91%
92%
96%
89%
My supervisor encourages creative thinking.
91%
94%
93%
85%
My supervisor acknowledges my achievements.
91%
92%
89%
88%
My supervisor encourages an open exchange of ideas.
91%
92%
93%
86%
Mecklenburg County values its employees.
90%
91%
90%
83%
I am able to openly communicate concerns to my supervisor.
Average Score:
89%
96%
93%
85%
93%
93%
93%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
38
Supplemental Information
Fiscal Year 2014
Community Support Services (CSS)
N = 58
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
100%
Results
98%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
98%
*
*
*
Employees in my division share job knowledge with each other.
96%
93%
*
88%
My work gives me a feeling of personal accomplishment.
96%
93%
*
91%
I am able to apply skills I learn in trainings to better perform my job.
96%
85%
95%
100%
*
*
89%
I am comfortable talking about safety and health hazards with my supervisor.
My supervisor values employees.
95%
92%
My department leadership clearly communicates what is going on in my department.
91%
75%
*
82%
75%
My department leadership clearly communicates department performance goals.
91%
88%
93%
79%
My workload is reasonable. *
91%
*
My supervisor is trustworthy.
91%
94%
*
95%
88%
My department director values our department's employees.
91%
85%
My division continuously looks for ways to do things better.
90%
84%
*
82%
82%
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
85%
Workplace safety is a priority in my department.
89%
86%
*
98%
89%
My co-workers are trustworthy.
88%
86%
93%
83%
I have received adequate training needed to perform my job safely.
87%
79%
88%
94%
My supervisor encourages me to come up with better ways of doing things.
87%
94%
*
84%
The executive leadership of Mecklenburg County values County employees.
86%
87%
My co-workers maintain a positive work environment.
84%
91%
*
95%
79%
My supervisor provides me with helpful suggestions to improve my job performance.
84%
88%
I have the necessary technology (hardware and software) to do my job well.
84%
81%
*
95%
85%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
82%
60%
*
83%
I have been trained to effectively identify safety hazards in the workplace.
81%
66%
78%
91%
The technology (hardware and software) I use on the job is reliable.
80%
86%
86%
80%
Overall, I feel secure going to my vehicle during regular business hours. 2
78%
89%
98%
91%
IT solves my technology problems effectively.2
Overall, I feel secure at my workplace during regular business hours. *
78%
75%
86%
86%
76%
*
*
90%
The Board of County Commissioners values County employees.
74%
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
72%
82%
*
93%
84%
IT solves my technology problems quickly.2
68%
73%
82%
82%
Overall, I feel secure going to my vehicle after regular business hours. 2
56%
78%
86%
70%
Overall, I feel secure at my workplace after regular business hours. 2
54%
83%
91%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
39
97%
95%
88%
80%
86%
87%
81%
83%
74%
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Page is intentionally left blank
Enterprise Scorecard Measures
Fiscal Year 2014
County Assessor's Office (CAO)
N = 73
FY14
FY13
FY12
FY14 County
Results
91%
Results
77%
Results
88%
Overall
89%
My supervisor clearly communicates my performance goals.
91%
75%
86%
88%
I have electronic access to the information I need to do my job well.
87%
83%
78%
92%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
66%
76%
86%
87%
75%
82%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
91%
87%
96%
My supervisor supports my participation in professional development opportunities.
96%
84%
88%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
92%
*
*
86%
My supervisor provides sufficient feedback regarding my performance.
90%
70%
82%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
90%
75%
82%
86%
94%
80%
85%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
97%
85%
96%
92%
Employees in my division respect the diversity that exists among each other.
97%
85%
88%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
88%
*
*
90%
94%
85%
92%
91%
My co-workers are willing to assist each other.
97%
85%
85%
89%
My co-workers are respectful of each other.
93%
80%
92%
86%
My supervisor encourages an open exchange of ideas.
92%
80%
83%
86%
My supervisor treats me with respect.
91%
88%
94%
92%
My supervisor provides the flexibility I need to balance work and personal life.
91%
90%
92%
92%
My co-workers acknowledge my achievements.
91%
82%
78%
83%
I would recommend Mecklenburg County to others as a good place to work.
90%
74%
83%
90%
Most days I feel good about coming to work.
88%
69%
81%
87%
My supervisor acknowledges my achievements.
88%
75%
78%
88%
My supervisor encourages creative thinking.
88%
73%
82%
85%
My supervisor treats me fairly.
87%
78%
84%
90%
I am able to openly communicate concerns to my supervisor.
87%
80%
88%
85%
Mecklenburg County values its employees.
Average Score:
85%
57%
67%
83%
90%
78%
84%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
40
Supplemental Information
Fiscal Year 2014
County Assessor's Office (CAO)
N = 73
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
73%
Results
*
Overall
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
99%
80%
*
87%
The work I do is important.
98%
90%
*
98%
Employees in my division share job knowledge with each other.
96%
76%
88%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
94%
*
*
*
My department director values our department's employees.
94%
65%
86%
Workplace safety is a priority in my department.
93%
81%
*
85%
89%
I am comfortable talking about safety and health hazards with my supervisor.
93%
86%
*
95%
My work gives me a feeling of personal accomplishment.
93%
76%
My department leadership clearly communicates department performance goals.
92%
59%
*
65%
79%
IT solves my technology problems effectively.2
Overall, I feel secure at my workplace during regular business hours. *
92%
90%
86%
86%
90%
*
*
90%
I am able to apply skills I learn in trainings to better perform my job.
97%
91%
Overall, I feel secure going to my vehicle during regular business hours. 2
My supervisor provides me with helpful suggestions to improve my job performance.
90%
90%
96%
91%
90%
70%
I have received adequate training needed to perform my job safely.
89%
90%
*
88%
94%
I have been trained to effectively identify safety hazards in the workplace.
89%
82%
81%
91%
My co-workers are trustworthy.
89%
75%
77%
83%
My supervisor values employees.
88%
76%
My supervisor is trustworthy.
88%
78%
*
88%
88%
My co-workers maintain a positive work environment.
88%
71%
75%
79%
My division continuously looks for ways to do things better.
88%
55%
73%
82%
My supervisor encourages me to come up with better ways of doing things.
87%
73%
The technology (hardware and software) I use on the job is reliable.
86%
59%
*
59%
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
86%
82%
92%
84%
IT solves my technology problems quickly.2
The executive leadership of Mecklenburg County values County employees.
83%
93%
85%
82%
82%
60%
I have the necessary technology (hardware and software) to do my job well.
80%
70%
*
61%
85%
My department leadership clearly communicates what is going on in my department.
78%
50%
62%
75%
My workload is reasonable. *
75%
*
Overall, I feel secure at my workplace after regular business hours. 2
75%
80%
*
90%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
62%
75%
87%
70%
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
60%
29%
74%
56%
71%
*
*
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
41
83%
88%
84%
81%
80%
83%
Enterprise Scorecard Measures
Fiscal Year 2014
CAO - Admin and Information Systems
N = 15
FY14
FY13
FY12
FY14 County
Results
100%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
92%
‡
‡
89%
My supervisor clearly communicates my performance goals.
86%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
71%
‡
‡
86%
87%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
92%
‡
‡
87%
My supervisor provides timely feedback about my performance.
92%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
Average Score: 3
86%
‡
‡
91%
94%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
92%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
92%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
85%
‡
‡
90%
90%
-
-
91%
My co-workers are respectful of each other.
93%
‡
‡
86%
My co-workers are willing to assist each other.
93%
‡
‡
89%
My co-workers acknowledge my achievements.
93%
‡
‡
83%
I would recommend Mecklenburg County to others as a good place to work.
93%
‡
‡
90%
Mecklenburg County values its employees.
93%
‡
‡
83%
My supervisor provides the flexibility I need to balance work and personal life.
92%
‡
‡
92%
Most days I feel good about coming to work.
92%
‡
‡
87%
My supervisor encourages an open exchange of ideas.
92%
‡
‡
86%
My supervisor treats me with respect.
86%
‡
‡
92%
My supervisor treats me fairly.
86%
‡
‡
90%
I am able to openly communicate concerns to my supervisor.
86%
‡
‡
85%
My supervisor encourages creative thinking.
85%
‡
‡
85%
My supervisor acknowledges my achievements.
Average Score:
85%
‡
‡
88%
90%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
4
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
42
Supplemental Information
Fiscal Year 2014
CAO - Admin and Information Systems
N = 15
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
‡
Results
‡
Overall
89%
I have been trained to effectively identify safety hazards in the workplace.
100%
‡
‡
91%
I have the necessary technology (hardware and software) to do my job well.
100%
‡
‡
85%
My department director values our department's employees.
100%
‡
‡
86%
100%
‡
‡
84%
100%
‡
‡
90%
100%
‡
‡
91%
100%
‡
‡
98%
Workplace safety is a priority in my department.
100%
‡
‡
89%
I am comfortable talking about safety and health hazards with my supervisor.
92%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
‡
‡
87%
My co-workers maintain a positive work environment.
92%
‡
‡
79%
My department leadership clearly communicates department performance goals.
92%
‡
‡
79%
My division continuously looks for ways to do things better.
92%
‡
‡
82%
I have received adequate training needed to perform my job safely.
92%
‡
‡
94%
My supervisor encourages me to come up with better ways of doing things.
92%
‡
‡
84%
My supervisor provides me with helpful suggestions to improve my job performance.
92%
‡
‡
83%
The executive leadership of Mecklenburg County values County employees.
92%
‡
‡
81%
The technology (hardware and software) I use on the job is reliable.
92%
‡
‡
80%
IT solves my technology problems effectively.
Employees in my division share job knowledge with each other.
91%
‡
‡
86%
86%
‡
‡
88%
My department leadership clearly communicates what is going on in my department.
85%
‡
‡
75%
My supervisor values employees.
85%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
85%
‡
‡
91%
My co-workers are trustworthy.
83%
‡
‡
83%
The Board of County Commissioners values County employees.
82%
‡
‡
74%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
79%
‡
‡
97%
My supervisor is trustworthy.
79%
‡
‡
88%
IT solves my technology problems quickly.2
My workload is reasonable. *
75%
‡
‡
82%
75%
‡
‡
80%
Overall, I feel secure at my workplace after regular business hours. 2
67%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
58%
‡
‡
70%
50%
‡
‡
83%
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace during regular business hours. *
Overall, I feel secure going to my vehicle during regular business hours.
The work I do is important.
2
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
43
Enterprise Scorecard Measures
Fiscal Year 2014
CAO - Personal Property
N = 28
FY14
FY13
FY12
FY14 County
Results
100%
Results
‡
Results
‡
Overall
88%
My supervisor clearly communicates his or her expectations of my job.
96%
‡
‡
89%
My supervisor informs me about management decisions that relate to my job.
93%
‡
‡
86%
I have electronic access to the information I need to do my job well.
Average Score:
92%
‡
‡
92%
95%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
100%
‡
‡
86%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
Average Score: 3
96%
‡
‡
91%
99%
-
-
89%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
92%
‡
‡
90%
96%
-
-
91%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
86%
My supervisor treats me with respect.
96%
‡
‡
92%
My co-workers are respectful of each other.
96%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
96%
‡
‡
92%
My supervisor encourages creative thinking.
96%
‡
‡
85%
Most days I feel good about coming to work.
96%
‡
‡
87%
My co-workers acknowledge my achievements.
96%
‡
‡
83%
My supervisor treats me fairly.
93%
‡
‡
90%
I am able to openly communicate concerns to my supervisor.
93%
‡
‡
85%
My supervisor acknowledges my achievements.
92%
‡
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
92%
‡
‡
90%
Mecklenburg County values its employees.
Average Score:
92%
‡
‡
83%
95%
-
-
87%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
44
Supplemental Information
Fiscal Year 2014
CAO - Personal Property
N = 28
Questions
FY14
FY13
FY12
FY14 County
Employees in my division share job knowledge with each other.
Results
100%
Results
‡
Results
‡
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
87%
I have been trained to effectively identify safety hazards in the workplace.
100%
‡
‡
91%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
83%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
91%
The work I do is important.
100%
‡
‡
98%
My supervisor values employees.
96%
‡
‡
88%
My department director values our department's employees.
96%
‡
‡
86%
My division continuously looks for ways to do things better.
96%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
96%
‡
‡
84%
My supervisor is trustworthy.
96%
‡
‡
88%
I am comfortable talking about safety and health hazards with my supervisor.
96%
‡
‡
95%
IT solves my technology problems effectively.2
96%
‡
‡
86%
IT solves my technology problems quickly.2
I have received adequate training needed to perform my job safely.
96%
‡
‡
82%
95%
‡
‡
94%
I have the necessary technology (hardware and software) to do my job well.
92%
‡
‡
85%
My co-workers maintain a positive work environment.
92%
‡
‡
79%
My co-workers are trustworthy.
92%
‡
‡
83%
The technology (hardware and software) I use on the job is reliable.
92%
‡
‡
80%
Workplace safety is a priority in my department.
92%
‡
‡
89%
My department leadership clearly communicates department performance goals.
91%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
88%
‡
‡
75%
The executive leadership of Mecklenburg County values County employees.
85%
‡
‡
81%
Overall, I feel secure at my workplace during regular business hours. *
79%
‡
‡
90%
My workload is reasonable. *
78%
‡
‡
80%
Overall, I feel secure going to my vehicle during regular business hours. 2
77%
‡
‡
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
74%
‡
‡
84%
73%
‡
‡
83%
The Board of County Commissioners values County employees.
65%
‡
‡
74%
Overall, I feel secure at my workplace after regular business hours. 2
62%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
41%
‡
‡
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
45
Enterprise Scorecard Measures
Fiscal Year 2014
CAO - Real Property
N = 30
FY14
FY13
FY12
FY14 County
Results
86%
Results
‡
Results
‡
Overall
89%
My supervisor clearly communicates my performance goals.
85%
‡
‡
88%
I have electronic access to the information I need to do my job well.
78%
‡
‡
92%
My supervisor informs me about management decisions that relate to my job.
Average Score:
72%
‡
‡
86%
80%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
91%
I have a workplan that includes an individual development plan (IDP). 1 *
81%
‡
‡
86%
My supervisor provides timely feedback about my performance.
78%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
77%
‡
‡
87%
87%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
97%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
86%
‡
‡
90%
94%
-
-
91%
My co-workers are willing to assist each other.
96%
‡
‡
89%
My supervisor treats me with respect.
90%
‡
‡
92%
My co-workers are respectful of each other.
90%
‡
‡
86%
My co-workers acknowledge my achievements.
86%
‡
‡
83%
My supervisor provides the flexibility I need to balance work and personal life.
86%
‡
‡
92%
My supervisor encourages an open exchange of ideas.
85%
‡
‡
86%
I would recommend Mecklenburg County to others as a good place to work.
85%
‡
‡
90%
My supervisor acknowledges my achievements.
85%
‡
‡
88%
My supervisor treats me fairly.
82%
‡
‡
90%
I am able to openly communicate concerns to my supervisor.
81%
‡
‡
85%
My supervisor encourages creative thinking.
80%
‡
‡
85%
Most days I feel good about coming to work.
79%
‡
‡
87%
Mecklenburg County values its employees.
Average Score:
74%
‡
‡
83%
84%
-
-
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
46
Supplemental Information
Fiscal Year 2014
CAO - Real Property
N = 30
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
‡
Results
‡
Overall
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
87%
Employees in my division share job knowledge with each other.
97%
‡
‡
88%
The work I do is important.
97%
‡
‡
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
96%
‡
‡
97%
96%
‡
‡
91%
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours. *
2
96%
‡
‡
90%
My department leadership clearly communicates department performance goals.
93%
‡
‡
79%
Workplace safety is a priority in my department.
92%
‡
‡
89%
Overall, I feel secure at my workplace after regular business hours. 2
I am comfortable talking about safety and health hazards with my supervisor.
91%
‡
‡
76%
90%
‡
‡
95%
My co-workers are trustworthy.
89%
‡
‡
83%
My department director values our department's employees.
89%
‡
‡
86%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
89%
‡
‡
84%
IT solves my technology problems effectively.2
My work gives me a feeling of personal accomplishment.
89%
‡
‡
86%
89%
‡
‡
91%
My supervisor is trustworthy.
85%
‡
‡
88%
Overall, I feel secure going to my vehicle after regular business hours. 2
My supervisor values employees.
83%
‡
‡
70%
83%
‡
‡
88%
I have received adequate training needed to perform my job safely.
83%
‡
‡
94%
My co-workers maintain a positive work environment.
82%
‡
‡
79%
The technology (hardware and software) I use on the job is reliable.
79%
‡
‡
80%
My supervisor provides me with helpful suggestions to improve my job performance.
78%
‡
‡
83%
My division continuously looks for ways to do things better.
77%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
76%
‡
‡
84%
I have been trained to effectively identify safety hazards in the workplace.
75%
‡
‡
91%
IT solves my technology problems quickly.2
The executive leadership of Mecklenburg County values County employees.
75%
‡
‡
82%
75%
‡
‡
81%
My workload is reasonable. *
72%
‡
‡
80%
My department leadership clearly communicates what is going on in my department.
67%
‡
‡
75%
I have the necessary technology (hardware and software) to do my job well.
59%
‡
‡
85%
The Board of County Commissioners values County employees.
46%
‡
‡
74%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
44%
‡
‡
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
47
Enterprise Scorecard Measures
Fiscal Year 2014
Criminal Justice Services (CJS)
N = 42
FY14
FY13
FY12
FY14 County
Results
92%
Results
89%
Results
88%
Overall
92%
My supervisor clearly communicates my performance goals.
85%
95%
70%
88%
My supervisor clearly communicates his or her expectations of my job.
79%
95%
67%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
69%
92%
70%
86%
81%
93%
74%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
97%
97%
94%
96%
I have a workplan that includes an individual development plan (IDP). 1 *
95%
*
*
86%
My supervisor provides sufficient feedback regarding my performance.
84%
89%
67%
87%
My supervisor supports my participation in professional development opportunities.
77%
95%
83%
91%
My supervisor provides timely feedback about my performance.
Average Score: 3
76%
89%
68%
86%
86%
92%
78%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
89%
95%
95%
92%
Employees in my division respect the diversity that exists among each other.
86%
95%
82%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
84%
*
*
90%
86%
95%
89%
91%
My co-workers are respectful of each other.
92%
89%
83%
86%
My co-workers are willing to assist each other.
92%
95%
85%
89%
Mecklenburg County values its employees.
90%
89%
81%
83%
My co-workers acknowledge my achievements.
88%
83%
67%
83%
My supervisor treats me with respect.
87%
97%
84%
92%
I am able to openly communicate concerns to my supervisor.
87%
95%
69%
85%
My supervisor provides the flexibility I need to balance work and personal life.
86%
97%
80%
92%
My supervisor encourages an open exchange of ideas.
85%
89%
70%
86%
I would recommend Mecklenburg County to others as a good place to work.
85%
97%
87%
90%
My supervisor treats me fairly.
84%
95%
80%
90%
My supervisor encourages creative thinking.
84%
86%
70%
85%
My supervisor acknowledges my achievements.
83%
89%
70%
88%
Most days I feel good about coming to work.
Average Score:
73%
85%
72%
87%
86%
91%
77%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
48
Supplemental Information
Fiscal Year 2014
Criminal Justice Services (CJS)
N = 42
Questions
Overall, I feel secure going to my vehicle during regular business hours. 2
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
97%
Results
100%
Results
98%
Overall
91%
97%
95%
I have the necessary technology (hardware and software) to do my job well.
94%
81%
*
84%
85%
The Board of County Commissioners values County employees.
94%
84%
*
74%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
92%
*
*
97%
The executive leadership of Mecklenburg County values County employees.
92%
87%
81%
90%
89%
*
93%
90%
89%
I am comfortable talking about safety and health hazards with my supervisor.
89%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Overall, I feel secure at my workplace during regular business hours. *
89%
89%
*
*
90%
My co-workers are trustworthy.
86%
84%
70%
83%
Employees in my division share job knowledge with each other.
84%
92%
My co-workers maintain a positive work environment.
84%
78%
*
69%
79%
My department leadership clearly communicates department performance goals.
84%
89%
64%
79%
IT solves my technology problems effectively.2
I have received adequate training needed to perform my job safely.
84%
76%
79%
86%
82%
86%
87%
94%
Overall, I feel secure going to my vehicle after regular business hours. 2
My supervisor encourages me to come up with better ways of doing things.
82%
86%
93%
70%
81%
92%
The technology (hardware and software) I use on the job is reliable.
80%
73%
*
89%
80%
I am able to apply skills I learn in trainings to better perform my job.
79%
97%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
77%
100%
IT solves my technology problems quickly.
My division continuously looks for ways to do things better.
75%
84%
*
74%
82%
75%
81%
82%
82%
My supervisor is trustworthy.
74%
89%
70%
88%
My supervisor provides me with helpful suggestions to improve my job performance.
74%
86%
*
83%
My supervisor values employees.
74%
89%
Workplace safety is a priority in my department.
72%
83%
*
92%
89%
My workload is reasonable. *
71%
*
*
80%
My department director values our department's employees.
69%
76%
86%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
69%
74%
*
*
I have been trained to effectively identify safety hazards in the workplace.
67%
82%
87%
91%
My department leadership clearly communicates what is going on in my department.
66%
71%
55%
75%
Overall, I feel secure at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
2
2
1
3
Results reflect % Yes response.
2
91%
91%
94%
93%
84%
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
49
76%
*
*
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
98%
95%
88%
84%
87%
88%
83%
Enterprise Scorecard Measures
Fiscal Year 2014
CJS - Drug Treatment Court
N=9
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
100%
Results
100%
Overall
92%
My supervisor informs me about management decisions that relate to my job.
100%
85%
91%
86%
My supervisor clearly communicates his or her expectations of my job.
89%
92%
100%
89%
My supervisor clearly communicates my performance goals.
Average Score:
89%
92%
100%
88%
94%
92%
98%
89%
Accessibility to Information
Development
My supervisor provides timely feedback about my performance.
100%
92%
100%
86%
My supervisor provides sufficient feedback regarding my performance.
88%
92%
100%
87%
I have a workplan that includes an individual development plan (IDP). 1 *
88%
*
*
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
86%
100%
100%
96%
My supervisor supports my participation in professional development opportunities.
Average Score: 3
78%
92%
100%
91%
88%
94%
100%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
*
90%
100%
100%
100%
91%
My supervisor treats me with respect.
100%
100%
100%
92%
My co-workers are respectful of each other.
100%
92%
100%
86%
My co-workers are willing to assist each other.
100%
100%
100%
89%
My supervisor encourages creative thinking.
100%
85%
100%
85%
My supervisor acknowledges my achievements.
100%
92%
100%
88%
My co-workers acknowledge my achievements.
100%
92%
100%
83%
My supervisor encourages an open exchange of ideas.
100%
92%
100%
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
I am able to openly communicate concerns to my supervisor.
100%
92%
100%
85%
Most days I feel good about coming to work.
100%
92%
92%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
100%
90%
Mecklenburg County values its employees.
100%
100%
100%
83%
My supervisor treats me fairly.
Average Score:
89%
92%
100%
90%
99%
95%
99%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
50
Supplemental Information
Fiscal Year 2014
CJS - Drug Treatment Court
N=9
Questions
FY14
FY13
FY12
FY14 County
Results
92%
Results
Employees in my division share job knowledge with each other.
Results
100%
Overall
88%
I am comfortable talking about safety and health hazards with my supervisor.
100%
92%
*
*
I have been trained to effectively identify safety hazards in the workplace.
100%
82%
100%
91%
I have received adequate training needed to perform my job safely.
100%
100%
100%
94%
I have the necessary technology (hardware and software) to do my job well.
100%
100%
100%
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
2
95%
100%
92%
100%
86%
IT solves my technology problems quickly.2
My co-workers are trustworthy.
100%
100%
100%
82%
100%
92%
100%
83%
My co-workers maintain a positive work environment.
100%
85%
82%
79%
My department director values our department's employees.
100%
83%
86%
My department leadership clearly communicates department performance goals.
100%
92%
*
89%
My department leadership clearly communicates what is going on in my department.
100%
77%
82%
75%
My division continuously looks for ways to do things better.
100%
75%
91%
82%
My supervisor encourages me to come up with better ways of doing things.
100%
92%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
92%
*
83%
My work gives me a feeling of personal accomplishment.
100%
92%
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
100%
100%
*
100%
Overall, I feel secure at my workplace after regular business hours. 2
Overall, I feel secure at my workplace during regular business hours. *
100%
100%
100%
76%
100%
*
*
90%
2
100%
100%
100%
70%
100%
100%
100%
91%
100%
100%
*
74%
The executive leadership of Mecklenburg County values County employees.
100%
100%
*
81%
The work I do is important.
100%
100%
98%
Workplace safety is a priority in my department.
100%
92%
*
100%
I am able to apply skills I learn in trainings to better perform my job.
89%
92%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
100%
*
87%
My supervisor values employees.
89%
92%
88%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
88%
100%
*
*
My supervisor is trustworthy.
88%
92%
100%
88%
My workload is reasonable. *
The technology (hardware and software) I use on the job is reliable.
88%
*
86%
92%
*
100%
80%
IT solves my technology problems effectively.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure going to my vehicle during regular business hours.
The Board of County Commissioners values County employees.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
51
79%
84%
89%
83%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
CJS - Forensic Evaluation
N=4
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
‡
‡
89%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
100%
‡
‡
86%
100%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
100%
‡
‡
86%
Average Score: 3
100%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
‡
‡
90%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
My co-workers are respectful of each other.
100%
‡
‡
86%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages creative thinking.
100%
‡
‡
85%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
83%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
85%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
90%
Mecklenburg County values its employees.
Average Score:
100%
‡
‡
83%
100%
-
-
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
4
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
52
Supplemental Information
Fiscal Year 2014
CJS - Forensic Evaluation
N=4
Questions
FY14
FY13
FY12
FY14 County
Employees in my division share job knowledge with each other.
Results
100%
Results
‡
Results
‡
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
87%
I have received adequate training needed to perform my job safely.
100%
‡
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
‡
‡
83%
I have the necessary technology (hardware and software) to do my job well.
100%
‡
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
IT solves my technology problems effectively.2
100%
‡
‡
86%
IT solves my technology problems quickly.2
My co-workers are trustworthy.
100%
‡
‡
82%
100%
‡
‡
83%
My co-workers maintain a positive work environment.
100%
‡
‡
79%
My department director values our department's employees.
100%
‡
‡
86%
My department leadership clearly communicates department performance goals.
100%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
100%
‡
‡
75%
My division continuously looks for ways to do things better.
100%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
84%
My supervisor is trustworthy.
100%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
83%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
91%
My workload is reasonable. *
100%
‡
‡
80%
100%
‡
‡
90%
Overall, I feel secure going to my vehicle during regular business hours.
The executive leadership of Mecklenburg County values County employees.
100%
‡
‡
91%
100%
‡
‡
81%
The technology (hardware and software) I use on the job is reliable.
100%
‡
‡
80%
The work I do is important.
100%
‡
‡
98%
Workplace safety is a priority in my department.
100%
‡
‡
89%
I have been trained to effectively identify safety hazards in the workplace.
75%
‡
‡
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
75%
‡
‡
84%
Overall, I feel secure at my workplace after regular business hours. 2
The Board of County Commissioners values County employees.
75%
‡
‡
76%
67%
‡
‡
74%
Overall, I feel secure going to my vehicle after regular business hours. 2
50%
‡
‡
70%
Overall, I feel secure at my workplace during regular business hours. *
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
53
Enterprise Scorecard Measures
Fiscal Year 2014
CJS - Other (includes Criminal Justice Planning, DA support staff)
N = 11
FY14
FY13
FY12
FY14 County
Results
89%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
78%
‡
‡
89%
My supervisor clearly communicates my performance goals.
78%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
67%
‡
‡
86%
78%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
91%
I have a workplan that includes an individual development plan (IDP). 1 *
89%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
78%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
78%
‡
‡
86%
89%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
‡
‡
90%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
My co-workers are respectful of each other.
100%
‡
‡
86%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages creative thinking.
100%
‡
‡
85%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
83%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
85%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
90%
Mecklenburg County values its employees.
Average Score:
100%
‡
‡
83%
100%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
54
Supplemental Information
Fiscal Year 2014
CJS - Other (includes Criminal Justice Planning, DA support staff)
N = 11
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
‡
Results
‡
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
87%
I have received adequate training needed to perform my job safely.
100%
‡
‡
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
My co-workers are trustworthy.
100%
‡
‡
83%
My co-workers maintain a positive work environment.
100%
‡
‡
79%
My department director values our department's employees.
100%
‡
‡
86%
My department leadership clearly communicates department performance goals.
100%
‡
‡
79%
My division continuously looks for ways to do things better.
100%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
84%
My supervisor is trustworthy.
100%
‡
‡
88%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
100%
‡
‡
84%
Overall, I feel secure at my workplace after regular business hours. 2
Overall, I feel secure at my workplace during regular business hours. *
100%
‡
‡
76%
100%
‡
‡
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
The Board of County Commissioners values County employees.
100%
‡
‡
91%
100%
‡
‡
74%
The work I do is important.
100%
‡
‡
98%
The executive leadership of Mecklenburg County values County employees.
90%
‡
‡
81%
Employees in my division share job knowledge with each other.
89%
‡
‡
88%
I have the necessary technology (hardware and software) to do my job well.
89%
‡
‡
85%
My workload is reasonable. *
89%
‡
‡
80%
Workplace safety is a priority in my department.
89%
‡
‡
89%
Overall, I feel secure going to my vehicle after regular business hours. 2
I have been trained to effectively identify safety hazards in the workplace.
86%
‡
‡
70%
78%
‡
‡
91%
IT solves my technology problems effectively.2
My department leadership clearly communicates what is going on in my department.
78%
‡
‡
86%
78%
‡
‡
75%
My supervisor provides me with helpful suggestions to improve my job performance.
78%
‡
‡
83%
The technology (hardware and software) I use on the job is reliable.
78%
‡
‡
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
67%
‡
‡
83%
IT solves my technology problems quickly.2
67%
‡
‡
82%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
55
Enterprise Scorecard Measures
Fiscal Year 2014
CJS - Pretrial Services (includes Fine Collection)
N = 18
FY14
FY13
FY12
FY14 County
Results
87%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates my performance goals.
82%
‡
‡
88%
My supervisor clearly communicates his or her expectations of my job.
71%
‡
‡
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
47%
‡
‡
86%
72%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
82%
‡
‡
87%
My supervisor supports my participation in professional development opportunities.
59%
‡
‡
91%
My supervisor provides timely feedback about my performance.
Average Score: 3
59%
‡
‡
86%
80%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
75%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
69%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
65%
‡
‡
90%
69%
-
-
91%
My co-workers are respectful of each other.
82%
‡
‡
86%
My co-workers are willing to assist each other.
82%
‡
‡
89%
Mecklenburg County values its employees.
76%
‡
‡
83%
My co-workers acknowledge my achievements.
73%
‡
‡
83%
My supervisor treats me fairly.
71%
‡
‡
90%
I am able to openly communicate concerns to my supervisor.
71%
‡
‡
85%
My supervisor treats me with respect.
69%
‡
‡
92%
My supervisor provides the flexibility I need to balance work and personal life.
69%
‡
‡
92%
My supervisor encourages creative thinking.
65%
‡
‡
85%
My supervisor encourages an open exchange of ideas.
65%
‡
‡
86%
I would recommend Mecklenburg County to others as a good place to work.
65%
‡
‡
90%
My supervisor acknowledges my achievements.
63%
‡
‡
88%
Most days I feel good about coming to work.
Average Score:
33%
‡
‡
87%
68%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
4
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
56
Supplemental Information
Fiscal Year 2014
CJS - Pretrial Services (includes Fine Collection)
N = 18
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
94%
Results
‡
Results
‡
Overall
98%
Overall, I feel secure going to my vehicle during regular business hours. 2
I have the necessary technology (hardware and software) to do my job well.
93%
‡
‡
91%
93%
‡
‡
85%
The Board of County Commissioners values County employees.
93%
‡
‡
74%
Overall, I feel secure at my workplace after regular business hours.
The executive leadership of Mecklenburg County values County employees.
86%
‡
‡
76%
85%
‡
‡
81%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
82%
‡
‡
97%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
80%
‡
‡
84%
Overall, I feel secure going to my vehicle after regular business hours. 2
My work gives me a feeling of personal accomplishment.
80%
‡
‡
70%
76%
‡
‡
91%
I am comfortable talking about safety and health hazards with my supervisor.
75%
‡
‡
95%
IT solves my technology problems effectively.2
Overall, I feel secure at my workplace during regular business hours. *
75%
‡
‡
86%
73%
‡
‡
90%
The technology (hardware and software) I use on the job is reliable.
73%
‡
‡
80%
Employees in my division share job knowledge with each other.
69%
‡
‡
88%
My co-workers are trustworthy.
69%
‡
‡
83%
My department leadership clearly communicates department performance goals.
65%
‡
‡
79%
My co-workers maintain a positive work environment.
63%
‡
‡
79%
IT solves my technology problems quickly.2
I have received adequate training needed to perform my job safely.
60%
‡
‡
82%
57%
‡
‡
94%
I am able to apply skills I learn in trainings to better perform my job.
56%
‡
‡
89%
My supervisor encourages me to come up with better ways of doing things.
56%
‡
‡
84%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
54%
‡
‡
83%
I am given opportunities to increase my job skills through training (workshops, etc.).
53%
‡
‡
87%
My supervisor provides me with helpful suggestions to improve my job performance.
53%
‡
‡
83%
My division continuously looks for ways to do things better.
47%
‡
‡
82%
My supervisor values employees.
47%
‡
‡
88%
My workload is reasonable. *
47%
‡
‡
80%
My supervisor is trustworthy.
47%
‡
‡
88%
Workplace safety is a priority in my department.
44%
‡
‡
89%
I have been trained to effectively identify safety hazards in the workplace.
40%
‡
‡
91%
My department director values our department's employees.
31%
‡
‡
86%
My department leadership clearly communicates what is going on in my department.
31%
‡
‡
75%
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
57
Enterprise Scorecard Measures
Fiscal Year 2014
Elections (ELE)
N = 18
FY14
FY13
FY12
FY14 County
Results
93%
Results
89%
Results
90%
Overall
89%
I have electronic access to the information I need to do my job well.
88%
100%
100%
92%
My supervisor clearly communicates my performance goals.
86%
89%
90%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
81%
89%
95%
86%
87%
92%
94%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
94%
95%
91%
My supervisor provides sufficient feedback regarding my performance.
94%
89%
90%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
86%
89%
90%
86%
67%
*
*
86%
Average Score: 3
89%
93%
94%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
94%
95%
92%
Employees in my division respect the diversity that exists among each other.
92%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
87%
*
*
90%
93%
97%
97%
91%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
I would recommend Mecklenburg County to others as a good place to work.
100%
94%
90%
90%
Mecklenburg County values its employees.
100%
94%
90%
83%
My supervisor acknowledges my achievements.
94%
94%
95%
88%
My supervisor treats me with respect.
93%
94%
95%
92%
My supervisor encourages creative thinking.
93%
89%
90%
85%
My co-workers acknowledge my achievements.
93%
94%
95%
83%
Most days I feel good about coming to work.
93%
94%
90%
87%
My co-workers are willing to assist each other.
93%
89%
90%
89%
I am able to openly communicate concerns to my supervisor.
88%
94%
90%
85%
My supervisor treats me fairly.
87%
94%
95%
90%
My supervisor encourages an open exchange of ideas.
87%
89%
95%
86%
My co-workers are respectful of each other.
Average Score:
75%
83%
95%
86%
92%
93%
93%
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
58
Supplemental Information
Fiscal Year 2014
Elections (ELE)
N = 18
Questions
FY14
FY13
FY12
FY14 County
I have received adequate training needed to perform my job safely.
Results
100%
Results
100%
Results
100%
Overall
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My division continuously looks for ways to do things better.
100%
94%
95%
82%
My workload is reasonable. *
100%
*
80%
100%
100%
*
100%
100%
*
*
90%
Overall, I feel secure going to my vehicle during regular business hours.
The executive leadership of Mecklenburg County values County employees.
100%
100%
100%
91%
100%
94%
*
81%
The work I do is important.
100%
94%
*
98%
I am able to apply skills I learn in trainings to better perform my job.
94%
89%
89%
I am comfortable talking about safety and health hazards with my supervisor.
94%
100%
*
*
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
94%
*
87%
My work gives me a feeling of personal accomplishment.
94%
89%
Overall, I feel secure going to my vehicle after regular business hours. 2
I have been trained to effectively identify safety hazards in the workplace.
94%
89%
*
90%
70%
93%
100%
100%
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My supervisor encourages me to come up with better ways of doing things.
93%
81%
100%
84%
93%
89%
My supervisor is trustworthy.
93%
88%
*
100%
88%
I have the necessary technology (hardware and software) to do my job well.
88%
100%
100%
85%
My supervisor values employees.
88%
89%
Workplace safety is a priority in my department.
88%
88%
*
100%
89%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
87%
91%
*
83%
My department director values our department's employees.
IT solves my technology problems effectively.2
87%
88%
86%
86%
94%
*
100%
IT solves my technology problems quickly.2
My supervisor provides me with helpful suggestions to improve my job performance.
86%
94%
100%
82%
86%
89%
*
83%
The Board of County Commissioners values County employees.
86%
89%
My co-workers are trustworthy.
81%
89%
*
89%
83%
My department leadership clearly communicates what is going on in my department.
81%
83%
90%
75%
The technology (hardware and software) I use on the job is reliable.
81%
100%
95%
80%
Employees in my division share job knowledge with each other.
My department leadership clearly communicates department performance goals.
75%
89%
75%
89%
*
95%
79%
My co-workers maintain a positive work environment.
73%
83%
90%
79%
2
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure at my workplace during regular business hours. *
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
59
76%
95%
91%
84%
88%
86%
74%
88%
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Enterprise Scorecard Measures
Fiscal Year 2014
Financial Services (FIN)
N = 98
FY14
FY13
FY12
FY14 County
Results
91%
Results
92%
Results
94%
Overall
92%
My supervisor clearly communicates my performance goals.
86%
85%
84%
88%
My supervisor clearly communicates his or her expectations of my job.
84%
84%
86%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
78%
84%
83%
86%
85%
86%
87%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
99%
*
*
86%
My supervisor supports my participation in professional development opportunities.
92%
89%
95%
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
89%
93%
93%
96%
My supervisor provides sufficient feedback regarding my performance.
84%
83%
84%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
80%
80%
79%
86%
89%
86%
88%
89%
Employees in my division respect the diversity that exists among each other.
96%
94%
95%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
92%
95%
98%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
81%
*
*
90%
90%
95%
96%
91%
My supervisor provides the flexibility I need to balance work and personal life.
95%
91%
91%
92%
My co-workers are willing to assist each other.
90%
91%
92%
89%
My supervisor treats me with respect.
90%
88%
89%
92%
I would recommend Mecklenburg County to others as a good place to work.
87%
87%
95%
90%
My supervisor acknowledges my achievements.
84%
82%
85%
88%
My supervisor encourages creative thinking.
83%
83%
88%
85%
My supervisor encourages an open exchange of ideas.
82%
81%
89%
86%
My supervisor treats me fairly.
82%
82%
86%
90%
My co-workers acknowledge my achievements.
82%
79%
81%
83%
My co-workers are respectful of each other.
82%
85%
89%
86%
Mecklenburg County values its employees.
80%
80%
82%
83%
Most days I feel good about coming to work.
78%
83%
87%
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
75%
78%
82%
85%
84%
84%
87%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
60
Supplemental Information
Fiscal Year 2014
Financial Services (FIN)
N = 98
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
97%
Results
*
Overall
95%
The work I do is important.
97%
97%
96%
*
*
*
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
I have received adequate training needed to perform my job safely.
91%
96%
90%
94%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
93%
The technology (hardware and software) I use on the job is reliable.
90%
87%
*
77%
80%
Overall, I feel secure going to my vehicle during regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
89%
94%
92%
91%
88%
88%
89%
Overall, I feel secure at my workplace during regular business hours. *
88%
*
*
*
Workplace safety is a priority in my department.
86%
94%
89%
89%
I have been trained to effectively identify safety hazards in the workplace.
84%
87%
78%
91%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
84%
78%
*
83%
I have the necessary technology (hardware and software) to do my job well.
82%
95%
85%
85%
My supervisor provides me with helpful suggestions to improve my job performance.
81%
78%
*
83%
My work gives me a feeling of personal accomplishment.
81%
86%
*
91%
Employees in my division share job knowledge with each other.
80%
84%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My workload is reasonable. *
80%
83%
*
87%
84%
79%
*
My supervisor is trustworthy.
79%
75%
*
84%
88%
The executive leadership of Mecklenburg County values County employees.
78%
84%
*
81%
My supervisor values employees.
78%
77%
83%
*
85%
88%
78%
79%
83%
*
*
74%
I am comfortable talking about safety and health hazards with my supervisor.
IT solves my technology problems effectively.
My co-workers are trustworthy.
2
77%
79%
The Board of County Commissioners values County employees.
My department director values our department's employees.
77%
78%
75%
81%
My supervisor encourages me to come up with better ways of doing things.
75%
82%
IT solves my technology problems quickly.2
My co-workers maintain a positive work environment.
75%
My division continuously looks for ways to do things better.
97%
87%
90%
88%
80%
86%
86%
84%
82%
*
82%
82%
74%
77%
79%
79%
74%
81%
89%
82%
My department leadership clearly communicates department performance goals.
70%
86%
89%
79%
Overall, I feel secure at my workplace after regular business hours. 2
70%
82%
81%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
69%
77%
73%
70%
67%
80%
80%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
61
Enterprise Scorecard Measures
Fiscal Year 2014
FIN - Finance Division
N = 30
FY14
FY13
FY12
FY14 County
Results
89%
Results
90%
Results
97%
Overall
92%
My supervisor informs me about management decisions that relate to my job.
78%
89%
88%
86%
My supervisor clearly communicates his or her expectations of my job.
74%
86%
94%
89%
My supervisor clearly communicates my performance goals.
Average Score:
68%
86%
94%
88%
77%
88%
93%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
100%
*
*
86%
My supervisor supports my participation in professional development opportunities.
89%
87%
100%
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
88%
93%
96%
96%
My supervisor provides sufficient feedback regarding my performance.
75%
83%
94%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
74%
82%
90%
86%
85%
86%
95%
89%
Employees in my division respect the diversity that exists among each other.
92%
100%
96%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
82%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
76%
*
*
90%
83%
100%
98%
91%
My co-workers are willing to assist each other.
89%
93%
97%
89%
My supervisor provides the flexibility I need to balance work and personal life.
89%
86%
97%
92%
My co-workers acknowledge my achievements.
85%
77%
97%
83%
My supervisor treats me with respect.
85%
86%
97%
92%
I would recommend Mecklenburg County to others as a good place to work.
82%
80%
94%
90%
My supervisor encourages creative thinking.
80%
83%
100%
85%
My co-workers are respectful of each other.
79%
87%
94%
86%
My supervisor treats me fairly.
77%
79%
97%
90%
Mecklenburg County values its employees.
77%
77%
88%
83%
My supervisor encourages an open exchange of ideas.
73%
83%
100%
86%
My supervisor acknowledges my achievements.
70%
85%
94%
88%
Most days I feel good about coming to work.
69%
80%
88%
87%
I am able to openly communicate concerns to my supervisor.
Average Score:
67%
76%
90%
85%
79%
82%
95%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
62
Supplemental Information
Fiscal Year 2014
FIN - Finance Division
N = 30
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
96%
Results
*
Overall
95%
I have received adequate training needed to perform my job safely.
100%
93%
100%
94%
Overall, I feel secure at my workplace during regular business hours. *
96%
*
*
90%
96%
100%
100%
91%
96%
94%
Overall, I am satisfied with the security personnel presence at the facility where I work.
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
93%
93%
*
97%
84%
92%
*
*
97%
I am able to apply skills I learn in trainings to better perform my job.
89%
86%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
86%
90%
Workplace safety is a priority in my department.
86%
93%
*
97%
89%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
85%
74%
*
83%
Overall, I feel secure going to my vehicle after regular business hours. 2
85%
90%
83%
70%
Overall, I feel secure at my workplace after regular business hours. 2
85%
90%
94%
76%
IT solves my technology problems quickly.2
The Board of County Commissioners values County employees.
81%
79%
97%
82%
81%
76%
74%
IT solves my technology problems effectively.2
I have been trained to effectively identify safety hazards in the workplace.
81%
82%
*
94%
80%
85%
90%
91%
My supervisor is trustworthy.
79%
83%
93%
88%
The technology (hardware and software) I use on the job is reliable.
79%
92%
84%
80%
Employees in my division share job knowledge with each other.
76%
86%
I have the necessary technology (hardware and software) to do my job well.
75%
97%
*
94%
85%
My work gives me a feeling of personal accomplishment.
75%
77%
*
91%
My supervisor provides me with helpful suggestions to improve my job performance.
My co-workers are trustworthy.
74%
83%
83%
72%
78%
*
90%
83%
My supervisor encourages me to come up with better ways of doing things.
72%
86%
*
84%
The executive leadership of Mecklenburg County values County employees.
71%
83%
*
81%
My supervisor values employees.
70%
77%
My co-workers maintain a positive work environment.
69%
76%
*
90%
79%
My department director values our department's employees.
65%
71%
*
86%
My workload is reasonable. *
64%
*
My division continuously looks for ways to do things better.
62%
76%
*
90%
82%
My department leadership clearly communicates department performance goals.
54%
83%
100%
79%
My department leadership clearly communicates what is going on in my department.
52%
85%
91%
75%
Overall, I feel secure going to my vehicle during regular business hours.
The work I do is important.
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
63
98%
87%
86%
88%
88%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
FIN - Human Services Finance
N = 68
FY14
FY13
FY12
FY14 County
Results
94%
Results
84%
Results
77%
Overall
88%
I have electronic access to the information I need to do my job well.
92%
90%
95%
92%
My supervisor clearly communicates his or her expectations of my job.
88%
79%
77%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
78%
80%
76%
86%
88%
83%
81%
89%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
98%
*
*
86%
My supervisor supports my participation in professional development opportunities.
94%
87%
93%
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
90%
93%
92%
96%
My supervisor provides sufficient feedback regarding my performance.
88%
80%
78%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
83%
77%
68%
86%
90%
84%
83%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
97%
92%
95%
92%
Employees in my division respect the diversity that exists among each other.
97%
89%
89%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
83%
*
*
90%
92%
90%
92%
91%
My supervisor provides the flexibility I need to balance work and personal life.
97%
92%
92%
92%
My supervisor treats me with respect.
92%
92%
86%
92%
My co-workers are willing to assist each other.
90%
84%
84%
89%
My supervisor acknowledges my achievements.
89%
80%
81%
88%
I would recommend Mecklenburg County to others as a good place to work.
89%
85%
94%
90%
My supervisor encourages an open exchange of ideas.
86%
78%
82%
86%
My supervisor treats me fairly.
84%
83%
80%
90%
My supervisor encourages creative thinking.
84%
80%
80%
85%
My co-workers are respectful of each other.
83%
76%
84%
86%
Most days I feel good about coming to work.
82%
78%
82%
87%
Mecklenburg County values its employees.
82%
76%
77%
83%
My co-workers acknowledge my achievements.
80%
72%
75%
83%
I am able to openly communicate concerns to my supervisor.
Average Score:
78%
77%
79%
85%
86%
81%
83%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
64
Supplemental Information
Fiscal Year 2014
FIN - Human Services Finance
N = 68
Questions
I am comfortable talking about safety and health hazards with my supervisor.
FY14
FY13
FY12
FY14 County
Results
98%
Results
100%
Results
*
Overall
95%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
97%
The work I do is important.
97%
97%
The technology (hardware and software) I use on the job is reliable.
95%
85%
*
75%
80%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
92%
*
87%
I am able to apply skills I learn in trainings to better perform my job.
88%
82%
89%
I have received adequate training needed to perform my job safely.
87%
95%
*
93%
94%
I have been trained to effectively identify safety hazards in the workplace.
86%
83%
84%
91%
Workplace safety is a priority in my department.
86%
91%
96%
89%
My workload is reasonable. *
86%
*
I have the necessary technology (hardware and software) to do my job well.
86%
94%
*
80%
85%
Overall, I feel secure going to my vehicle during regular business hours. 2
My supervisor provides me with helpful suggestions to improve my job performance.
85%
92%
88%
91%
84%
72%
*
83%
My work gives me a feeling of personal accomplishment.
84%
86%
91%
Overall, I feel secure at my workplace during regular business hours. *
84%
*
*
*
I have received info about what to do in the event of an emergency (tornado, bomb threat).
84%
69%
*
83%
Employees in my division share job knowledge with each other.
82%
78%
*
88%
My supervisor values employees.
81%
73%
*
88%
The executive leadership of Mecklenburg County values County employees.
81%
80%
*
81%
My department director values our department's employees.
80%
81%
My co-workers are trustworthy.
79%
75%
*
82%
83%
My supervisor is trustworthy.
79%
70%
79%
88%
My division continuously looks for ways to do things better.
79%
74%
82%
82%
My department leadership clearly communicates department performance goals.
78%
88%
79%
79%
My supervisor encourages me to come up with better ways of doing things.
77%
76%
84%
IT solves my technology problems effectively.2
My co-workers maintain a positive work environment.
76%
84%
*
82%
76%
68%
73%
79%
The Board of County Commissioners values County employees.
75%
77%
My department leadership clearly communicates what is going on in my department.
75%
76%
*
73%
75%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
74%
75%
84%
84%
IT solves my technology problems quickly.2
72%
83%
73%
82%
Overall, I feel secure at my workplace after regular business hours. 2
63%
75%
72%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
60%
60%
66%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
65
98%
80%
90%
86%
86%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
Human Resources (HRS)
N = 30
FY14
FY13
FY12
FY14 County
Results
97%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
87%
‡
‡
89%
My supervisor clearly communicates my performance goals.
86%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
‡
‡
86%
89%
-
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
93%
‡
‡
91%
I have a workplan that includes an individual development plan (IDP). 1 *
93%
‡
‡
86%
My supervisor provides sufficient feedback regarding my performance.
86%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
86%
‡
‡
86%
92%
-
-
89%
Employees in my division respect the diversity that exists among each other.
89%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
89%
‡
‡
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
87%
‡
‡
92%
88%
-
-
91%
My co-workers are willing to assist each other.
97%
‡
‡
89%
My supervisor provides the flexibility I need to balance work and personal life.
97%
‡
‡
92%
My supervisor treats me with respect.
96%
‡
‡
92%
My co-workers are respectful of each other.
93%
‡
‡
86%
My supervisor encourages an open exchange of ideas.
90%
‡
‡
86%
I would recommend Mecklenburg County to others as a good place to work.
90%
‡
‡
90%
Mecklenburg County values its employees.
90%
‡
‡
83%
Most days I feel good about coming to work.
89%
‡
‡
87%
My supervisor acknowledges my achievements.
86%
‡
‡
88%
My supervisor encourages creative thinking.
86%
‡
‡
85%
I am able to openly communicate concerns to my supervisor.
83%
‡
‡
85%
My supervisor treats me fairly.
83%
‡
‡
90%
My co-workers acknowledge my achievements.
Average Score:
82%
‡
‡
83%
89%
-
-
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
66
Supplemental Information
Fiscal Year 2014
Human Resources (HRS)
N = 30
Questions
FY14
FY13
FY12
FY14 County
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Results
100%
Results
‡
Results
‡
Overall
97%
The work I do is important.
100%
‡
‡
98%
97%
‡
‡
91%
97%
‡
‡
83%
I am able to apply skills I learn in trainings to better perform my job.
96%
‡
‡
89%
I am comfortable talking about safety and health hazards with my supervisor.
93%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
93%
‡
‡
87%
My co-workers maintain a positive work environment.
93%
‡
‡
79%
My workload is reasonable. *
93%
‡
‡
80%
Overall, I feel secure at my workplace during regular business hours. *
93%
‡
‡
90%
My supervisor values employees.
90%
‡
‡
88%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My department director values our department's employees.
90%
‡
‡
84%
89%
‡
‡
86%
I have received adequate training needed to perform my job safely.
87%
‡
‡
94%
My work gives me a feeling of personal accomplishment.
87%
‡
‡
91%
My division continuously looks for ways to do things better.
86%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
86%
‡
‡
84%
My supervisor is trustworthy.
85%
‡
‡
88%
The executive leadership of Mecklenburg County values County employees.
83%
‡
‡
81%
I have the necessary technology (hardware and software) to do my job well.
83%
‡
‡
85%
My supervisor provides me with helpful suggestions to improve my job performance.
78%
‡
‡
83%
77%
‡
‡
76%
The Board of County Commissioners values County employees.
My department leadership clearly communicates department performance goals.
76%
‡
‡
74%
76%
‡
‡
79%
Employees in my division share job knowledge with each other.
70%
‡
‡
88%
Workplace safety is a priority in my department.
70%
‡
‡
89%
The technology (hardware and software) I use on the job is reliable.
67%
‡
‡
80%
I have been trained to effectively identify safety hazards in the workplace.
64%
‡
‡
91%
Overall, I feel secure going to my vehicle after regular business hours. 2
64%
‡
‡
70%
IT solves my technology problems effectively.2
My department leadership clearly communicates what is going on in my department.
63%
‡
‡
86%
63%
‡
‡
75%
62%
‡
‡
82%
41%
‡
‡
83%
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers are trustworthy.
Overall, I feel secure at my workplace after regular business hours.
2
2
IT solves my technology problems quickly.2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
67
Enterprise Scorecard Measures
Fiscal Year 2014
Internal Audit (AUD)
N=7
FY14
FY13
FY12
FY14 County
My supervisor clearly communicates his or her expectations of my job.
Results
100%
Results
89%
Results
75%
Overall
89%
My supervisor clearly communicates my performance goals.
100%
89%
88%
88%
My supervisor informs me about management decisions that relate to my job.
100%
78%
100%
86%
I have electronic access to the information I need to do my job well.
Average Score:
83%
100%
100%
92%
96%
89%
91%
89%
Accessibility to Information
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
88%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
91%
My supervisor provides sufficient feedback regarding my performance.
100%
89%
88%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
78%
57%
86%
100%
*
*
86%
Average Score: 3
100%
89%
86%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
89%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
*
90%
100%
94%
100%
91%
My supervisor treats me with respect.
100%
89%
100%
92%
My supervisor treats me fairly.
100%
89%
100%
90%
My co-workers are respectful of each other.
100%
78%
88%
86%
My co-workers are willing to assist each other.
100%
88%
100%
89%
My supervisor encourages creative thinking.
100%
89%
88%
85%
My supervisor acknowledges my achievements.
100%
89%
88%
88%
My co-workers acknowledge my achievements.
100%
100%
86%
83%
My supervisor encourages an open exchange of ideas.
100%
88%
88%
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
I am able to openly communicate concerns to my supervisor.
100%
89%
88%
85%
Most days I feel good about coming to work.
100%
78%
88%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
89%
100%
90%
Mecklenburg County values its employees.
Average Score:
80%
78%
100%
83%
98%
88%
93%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
68
Supplemental Information
Fiscal Year 2014
Internal Audit (AUD)
N=7
Questions
FY14
FY13
FY12
FY14 County
Results
89%
Results
Employees in my division share job knowledge with each other.
Results
100%
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
78%
100%
100%
*
*
89%
I am comfortable talking about safety and health hazards with my supervisor.
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
87%
I have received adequate training needed to perform my job safely.
100%
88%
*
86%
I have the necessary technology (hardware and software) to do my job well.
100%
89%
75%
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
IT solves my technology problems effectively.2
100%
100%
100%
86%
IT solves my technology problems quickly.2
My co-workers are trustworthy.
100%
100%
88%
82%
100%
88%
86%
83%
My co-workers maintain a positive work environment.
100%
78%
88%
79%
My division continuously looks for ways to do things better.
100%
78%
100%
82%
My supervisor encourages me to come up with better ways of doing things.
100%
89%
84%
My supervisor is trustworthy.
100%
89%
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
88%
*
83%
My supervisor values employees.
100%
89%
*
88%
My work gives me a feeling of personal accomplishment.
100%
78%
*
91%
My workload is reasonable. *
100%
*
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
100%
100%
*
100%
Overall, I feel secure at my workplace after regular business hours. 2
100%
100%
100%
76%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
100%
100%
100%
91%
The technology (hardware and software) I use on the job is reliable.
100%
100%
88%
80%
The work I do is important.
Workplace safety is a priority in my department.
100%
100%
89%
*
100%
98%
100%
My department director values our department's employees.
83%
75%
My department leadership clearly communicates department performance goals.
83%
My department leadership clearly communicates what is going on in my department.
The executive leadership of Mecklenburg County values County employees.
*
95%
94%
88%
84%
89%
86%
78%
*
100%
79%
83%
63%
88%
75%
83%
89%
I have been trained to effectively identify safety hazards in the workplace.
80%
71%
*
50%
91%
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
75%
88%
100%
*
*
74%
67%
Overall, I feel secure going to my vehicle after regular business hours. 2
67%
100%
100%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
69
81%
83%
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Enterprise Scorecard Measures
Fiscal Year 2014
Land Use and Environmental Services Agency (LUE)
N = 271
FY14
FY13
FY12
FY14 County
Results
93%
Results
89%
Results
90%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
92%
92%
94%
89%
My supervisor clearly communicates my performance goals.
91%
91%
91%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
88%
88%
86%
90%
90%
91%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
96%
94%
96%
I have a workplan that includes an individual development plan (IDP). 1 *
94%
*
*
86%
My supervisor supports my participation in professional development opportunities.
92%
90%
92%
91%
My supervisor provides sufficient feedback regarding my performance.
90%
87%
90%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
88%
86%
89%
86%
92%
90%
91%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
93%
94%
92%
Employees in my division respect the diversity that exists among each other.
96%
95%
92%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
94%
*
*
90%
95%
94%
93%
91%
My supervisor provides the flexibility I need to balance work and personal life.
97%
94%
95%
92%
My supervisor treats me with respect.
94%
95%
95%
92%
My supervisor treats me fairly.
94%
94%
93%
90%
I am able to openly communicate concerns to my supervisor.
92%
89%
91%
85%
My supervisor encourages an open exchange of ideas.
91%
88%
91%
86%
My co-workers are willing to assist each other.
91%
92%
89%
89%
My co-workers are respectful of each other.
91%
91%
91%
86%
My supervisor acknowledges my achievements.
91%
89%
88%
88%
My supervisor encourages creative thinking.
89%
89%
90%
85%
I would recommend Mecklenburg County to others as a good place to work.
89%
92%
89%
90%
Mecklenburg County values its employees.
88%
85%
80%
83%
Most days I feel good about coming to work.
86%
91%
88%
87%
My co-workers acknowledge my achievements.
Average Score:
85%
86%
82%
83%
91%
90%
89%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
70
Supplemental Information
Fiscal Year 2014
Land Use and Environmental Services Agency (LUE)
N = 271
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
99%
Results
Overall
98%
I have received adequate training needed to perform my job safely.
98%
98%
*
95%
I am comfortable talking about safety and health hazards with my supervisor.
97%
96%
*
95%
I have been trained to effectively identify safety hazards in the workplace.
97%
97%
91%
91%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
95%
*
*
97%
Workplace safety is a priority in my department.
95%
95%
92%
89%
My supervisor is trustworthy.
95%
94%
96%
88%
Overall, I feel secure going to my vehicle during regular business hours. 2
Overall, I feel secure at my workplace during regular business hours. *
95%
96%
96%
91%
93%
*
*
90%
My co-workers are trustworthy.
92%
93%
86%
83%
My work gives me a feeling of personal accomplishment.
92%
93%
*
91%
My supervisor values employees.
91%
88%
*
88%
Employees in my division share job knowledge with each other.
89%
92%
*
88%
I am able to apply skills I learn in trainings to better perform my job.
89%
87%
89%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
87%
83%
*
*
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My department director values our department's employees.
87%
90%
94%
84%
86%
86%
*
86%
I am given opportunities to increase my job skills through training (workshops, etc.).
86%
84%
My division continuously looks for ways to do things better.
86%
85%
*
87%
82%
My department leadership clearly communicates department performance goals.
86%
86%
86%
79%
I have the necessary technology (hardware and software) to do my job well.
86%
84%
85%
85%
My supervisor encourages me to come up with better ways of doing things.
85%
84%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
85%
83%
83%
85%
81%
*
79%
80%
The executive leadership of Mecklenburg County values County employees.
83%
81%
My co-workers maintain a positive work environment.
81%
84%
*
80%
79%
My workload is reasonable. *
80%
*
My department leadership clearly communicates what is going on in my department.
79%
78%
*
81%
75%
The work I do is important.
94%
83%
87%
81%
80%
IT solves my technology problems effectively.2
78%
84%
84%
86%
Overall, I feel secure at my workplace after regular business hours. 2
76%
89%
95%
76%
IT solves my technology problems quickly.2
72%
78%
79%
82%
Overall, I feel secure going to my vehicle after regular business hours. 2
65%
76%
80%
70%
The Board of County Commissioners values County employees.
63%
72%
*
74%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
71
Enterprise Scorecard Measures
Fiscal Year 2014
LUE - Air Quality
N = 21
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
100%
Overall
92%
My supervisor clearly communicates my performance goals.
90%
100%
94%
88%
My supervisor clearly communicates his or her expectations of my job.
85%
100%
100%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
84%
90%
94%
86%
90%
98%
97%
89%
My supervisor provides sufficient feedback regarding my performance.
95%
95%
100%
87%
I have a workplan that includes an individual development plan (IDP). 1 *
95%
*
*
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
94%
92%
94%
96%
My supervisor supports my participation in professional development opportunities.
90%
100%
95%
91%
My supervisor provides timely feedback about my performance.
Average Score: 3
90%
100%
94%
86%
93%
97%
96%
89%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
95%
94%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
95%
*
*
90%
96%
98%
97%
91%
My co-workers are respectful of each other.
100%
100%
100%
86%
My co-workers are willing to assist each other.
100%
100%
95%
89%
Mecklenburg County values its employees.
100%
100%
100%
83%
My supervisor provides the flexibility I need to balance work and personal life.
95%
100%
100%
92%
I would recommend Mecklenburg County to others as a good place to work.
95%
100%
100%
90%
My supervisor treats me fairly.
95%
100%
100%
90%
My co-workers acknowledge my achievements.
95%
100%
95%
83%
My supervisor treats me with respect.
90%
100%
94%
92%
My supervisor acknowledges my achievements.
90%
100%
89%
88%
Most days I feel good about coming to work.
90%
100%
100%
87%
My supervisor encourages creative thinking.
86%
95%
83%
85%
My supervisor encourages an open exchange of ideas.
86%
95%
83%
86%
I am able to openly communicate concerns to my supervisor.
Average Score:
86%
95%
100%
85%
93%
99%
95%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
72
Supplemental Information
Fiscal Year 2014
LUE - Air Quality
N = 21
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
*
Overall
95%
I have been trained to effectively identify safety hazards in the workplace.
100%
100%
100%
91%
I have received adequate training needed to perform my job safely.
100%
100%
100%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My co-workers are trustworthy.
100%
100%
100%
83%
My department director values our department's employees.
100%
100%
86%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
*
The work I do is important.
100%
95%
*
98%
Employees in my division share job knowledge with each other.
95%
100%
*
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
95%
100%
87%
My co-workers maintain a positive work environment.
95%
100%
*
89%
My department leadership clearly communicates what is going on in my department.
95%
100%
100%
75%
I am able to apply skills I learn in trainings to better perform my job.
95%
100%
My department leadership clearly communicates department performance goals.
95%
95%
*
100%
79%
My supervisor is trustworthy.
95%
100%
100%
88%
Overall, I feel secure going to my vehicle during regular business hours. 2
Workplace safety is a priority in my department.
95%
95%
89%
91%
95%
100%
100%
89%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
95%
83%
*
83%
I have the necessary technology (hardware and software) to do my job well.
90%
100%
100%
85%
IT solves my technology problems effectively.
The technology (hardware and software) I use on the job is reliable.
90%
86%
89%
86%
90%
100%
94%
80%
My division continuously looks for ways to do things better.
90%
100%
100%
82%
My supervisor encourages me to come up with better ways of doing things.
90%
95%
*
84%
My work gives me a feeling of personal accomplishment.
The executive leadership of Mecklenburg County values County employees.
90%
91%
91%
*
*
91%
90%
My supervisor values employees.
89%
100%
IT solves my technology problems quickly.2
My supervisor provides me with helpful suggestions to improve my job performance.
86%
My workload is reasonable. *
2
90%
79%
89%
81%
88%
81%
*
83%
82%
80%
90%
*
83%
80%
*
*
80%
The Board of County Commissioners values County employees.
75%
73%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
74%
91%
*
100%
84%
Overall, I feel secure at my workplace after regular business hours. 2
58%
84%
100%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
37%
53%
78%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
73
74%
Enterprise Scorecard Measures
Fiscal Year 2014
LUE - Code Enforcement
N = 122
FY14
FY13
FY12
FY14 County
Results
96%
Results
81%
Results
87%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
93%
89%
95%
89%
My supervisor clearly communicates my performance goals.
91%
88%
88%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
87%
83%
84%
86%
92%
85%
89%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
99%
98%
97%
96%
I have a workplan that includes an individual development plan (IDP). 1 *
93%
*
*
86%
My supervisor provides sufficient feedback regarding my performance.
89%
84%
87%
87%
My supervisor provides timely feedback about my performance.
88%
81%
86%
86%
My supervisor supports my participation in professional development opportunities.
Average Score: 3
86%
81%
88%
91%
91%
86%
90%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
97%
94%
96%
92%
Employees in my division respect the diversity that exists among each other.
96%
94%
91%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
94%
*
*
90%
96%
94%
93%
91%
My supervisor provides the flexibility I need to balance work and personal life.
95%
91%
95%
92%
My supervisor treats me with respect.
94%
94%
94%
92%
My supervisor treats me fairly.
92%
92%
92%
90%
My co-workers are willing to assist each other.
92%
93%
86%
89%
My supervisor encourages an open exchange of ideas.
91%
82%
89%
86%
My co-workers are respectful of each other.
91%
91%
89%
86%
I am able to openly communicate concerns to my supervisor.
90%
83%
88%
85%
My supervisor acknowledges my achievements.
90%
84%
84%
88%
My supervisor encourages creative thinking.
87%
83%
88%
85%
My co-workers acknowledge my achievements.
83%
82%
78%
83%
I would recommend Mecklenburg County to others as a good place to work.
81%
90%
85%
90%
Most days I feel good about coming to work.
80%
86%
85%
87%
Mecklenburg County values its employees.
Average Score:
79%
81%
69%
83%
88%
87%
86%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
74
Supplemental Information
Fiscal Year 2014
LUE - Code Enforcement
N = 122
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
99%
Results
Overall
98%
I have received adequate training needed to perform my job safely.
97%
99%
*
95%
I have been trained to effectively identify safety hazards in the workplace.
97%
96%
94%
91%
I am comfortable talking about safety and health hazards with my supervisor.
97%
95%
*
95%
96%
99%
97%
91%
95%
96%
93%
89%
Employees in my division share job knowledge with each other.
94%
93%
My supervisor is trustworthy.
94%
92%
*
97%
88%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
93%
*
*
97%
My work gives me a feeling of personal accomplishment.
92%
94%
91%
Overall, I feel secure at my workplace during regular business hours. *
90%
*
*
*
My co-workers are trustworthy.
89%
92%
89%
83%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My supervisor values employees.
89%
96%
97%
84%
88%
82%
I have the necessary technology (hardware and software) to do my job well.
88%
77%
*
82%
85%
Overall, I feel secure at my workplace after regular business hours. 2
The technology (hardware and software) I use on the job is reliable.
86%
92%
94%
76%
85%
69%
65%
80%
My division continuously looks for ways to do things better.
84%
79%
84%
82%
My supervisor provides me with helpful suggestions to improve my job performance.
83%
75%
My department leadership clearly communicates department performance goals.
83%
82%
*
82%
79%
I am able to apply skills I learn in trainings to better perform my job.
81%
78%
76%
*
80%
89%
80%
79%
76%
*
83%
Overall, I feel secure going to my vehicle after regular business hours.
I am given opportunities to increase my job skills through training (workshops, etc.).
78%
86%
82%
70%
78%
69%
*
87%
My supervisor encourages me to come up with better ways of doing things.
77%
76%
*
84%
My workload is reasonable. *
76%
*
IT solves my technology problems quickly.2
My co-workers maintain a positive work environment.
75%
69%
*
74%
82%
75%
79%
74%
79%
My department leadership clearly communicates what is going on in my department.
74%
67%
77%
75%
My department director values our department's employees.
73%
75%
*
86%
The executive leadership of Mecklenburg County values County employees.
73%
75%
*
81%
The Board of County Commissioners values County employees.
54%
68%
*
74%
The work I do is important.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
2
2
IT solves my technology problems effectively.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
75
94%
88%
90%
88%
83%
86%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
LUE - Solid Waste
N = 47
FY14
FY13
FY12
FY14 County
Results
96%
Results
92%
Results
95%
Overall
89%
My supervisor clearly communicates my performance goals.
93%
94%
95%
88%
My supervisor informs me about management decisions that relate to my job.
91%
94%
98%
86%
I have electronic access to the information I need to do my job well.
Average Score:
81%
92%
95%
92%
90%
93%
96%
89%
My supervisor supports my participation in professional development opportunities.
98%
100%
95%
91%
My supervisor provides sufficient feedback regarding my performance.
98%
92%
95%
87%
My supervisor annually assesses progress on my individual development plan. 1, 4
94%
98%
95%
96%
I have a workplan that includes an individual development plan (IDP). 1 *
92%
*
*
86%
My supervisor provides timely feedback about my performance.
Average Score: 3
91%
92%
93%
86%
94%
95%
94%
89%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
93%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
94%
95%
92%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
91%
96%
95%
92%
93%
95%
95%
91%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
100%
96%
95%
92%
My supervisor treats me with respect.
96%
96%
98%
92%
My supervisor acknowledges my achievements.
96%
92%
95%
88%
I am able to openly communicate concerns to my supervisor.
96%
92%
90%
85%
My supervisor treats me fairly.
93%
96%
92%
90%
My supervisor encourages creative thinking.
93%
96%
97%
85%
Mecklenburg County values its employees.
93%
85%
90%
83%
My supervisor encourages an open exchange of ideas.
91%
92%
98%
86%
Most days I feel good about coming to work.
91%
96%
98%
87%
I would recommend Mecklenburg County to others as a good place to work.
89%
94%
98%
90%
My co-workers acknowledge my achievements.
84%
83%
85%
83%
My co-workers are willing to assist each other.
82%
88%
93%
89%
My co-workers are respectful of each other.
Average Score:
80%
85%
93%
86%
91%
92%
94%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
76
Supplemental Information
Fiscal Year 2014
LUE - Solid Waste
N = 47
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
The work I do is important.
Results
100%
Overall
98%
Workplace safety is a priority in my department.
100%
96%
*
95%
I am comfortable talking about safety and health hazards with my supervisor.
98%
100%
*
95%
I have received adequate training needed to perform my job safely.
98%
98%
98%
94%
Overall, I feel secure going to my vehicle during regular business hours. 2
I have been trained to effectively identify safety hazards in the workplace.
98%
98%
100%
91%
96%
100%
93%
91%
My work gives me a feeling of personal accomplishment.
96%
96%
*
91%
My supervisor encourages me to come up with better ways of doing things.
96%
92%
84%
Overall, I feel secure at my workplace during regular business hours. *
96%
*
*
*
I am given opportunities to increase my job skills through training (workshops, etc.).
95%
94%
87%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
95%
*
*
*
My department director values our department's employees.
95%
92%
*
86%
My workload is reasonable. *
93%
*
My supervisor is trustworthy.
93%
93%
*
98%
88%
My supervisor provides me with helpful suggestions to improve my job performance.
93%
90%
93%
90%
*
*
83%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
I am able to apply skills I learn in trainings to better perform my job.
93%
98%
*
89%
The executive leadership of Mecklenburg County values County employees.
92%
83%
*
81%
My supervisor values employees.
91%
92%
90%
96%
*
98%
84%
89%
86%
100%
79%
86%
86%
90%
82%
85%
96%
100%
76%
Employees in my division share job knowledge with each other.
My department leadership clearly communicates what is going on in my department.
82%
92%
82%
84%
*
95%
75%
My co-workers are trustworthy.
81%
90%
85%
83%
My co-workers maintain a positive work environment.
80%
85%
92%
79%
The technology (hardware and software) I use on the job is reliable.
78%
88%
98%
80%
Overall, I feel secure going to my vehicle after regular business hours. 2
I have the necessary technology (hardware and software) to do my job well.
77%
90%
95%
70%
76%
88%
98%
85%
The Board of County Commissioners values County employees.
IT solves my technology problems effectively.2
67%
83%
74%
50%
91%
*
83%
IT solves my technology problems quickly.2
49%
88%
73%
82%
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department leadership clearly communicates department performance goals.
My division continuously looks for ways to do things better.
Overall, I feel secure at my workplace after regular business hours.
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
77
89%
90%
97%
80%
83%
88%
88%
86%
Enterprise Scorecard Measures
Fiscal Year 2014
LUE - Support Services
N = 27
FY14
FY13
FY12
FY14 County
Results
95%
Results
90%
Results
95%
Overall
88%
I have electronic access to the information I need to do my job well.
92%
100%
100%
92%
My supervisor clearly communicates his or her expectations of my job.
91%
90%
95%
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
85%
95%
86%
90%
91%
96%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
84%
100%
96%
I have a workplan that includes an individual development plan (IDP). 1 *
91%
*
*
86%
My supervisor supports my participation in professional development opportunities.
88%
91%
100%
91%
My supervisor provides sufficient feedback regarding my performance.
87%
80%
90%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
87%
80%
95%
86%
90%
84%
96%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
96%
90%
92%
Employees in my division respect the diversity that exists among each other.
96%
95%
95%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
95%
*
*
90%
97%
95%
93%
91%
My supervisor treats me fairly.
100%
89%
100%
90%
My supervisor provides the flexibility I need to balance work and personal life.
100%
89%
95%
92%
Most days I feel good about coming to work.
100%
88%
91%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
95%
90%
My supervisor treats me with respect.
96%
90%
91%
92%
My supervisor encourages an open exchange of ideas.
95%
84%
95%
86%
My co-workers acknowledge my achievements.
95%
86%
82%
83%
My co-workers are willing to assist each other.
92%
91%
95%
89%
My co-workers are respectful of each other.
92%
96%
95%
86%
My supervisor acknowledges my achievements.
90%
95%
90%
88%
I am able to openly communicate concerns to my supervisor.
88%
90%
85%
85%
Mecklenburg County values its employees.
88%
93%
86%
83%
My supervisor encourages creative thinking.
Average Score:
87%
84%
94%
85%
94%
90%
92%
87%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
78
Supplemental Information
Fiscal Year 2014
LUE - Support Services
N = 27
Questions
FY14
FY13
FY12
FY14 County
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Results
100%
Results
*
Results
*
Overall
97%
My co-workers are trustworthy.
100%
100%
95%
83%
The work I do is important.
100%
100%
98%
I am comfortable talking about safety and health hazards with my supervisor.
96%
94%
*
*
I have received adequate training needed to perform my job safely.
96%
100%
95%
94%
My division continuously looks for ways to do things better.
96%
90%
95%
82%
My work gives me a feeling of personal accomplishment.
96%
92%
I have been trained to effectively identify safety hazards in the workplace.
95%
90%
*
89%
91%
My department director values our department's employees.
95%
96%
95%
100%
*
90%
86%
Workplace safety is a priority in my department.
My supervisor values employees.
92%
92%
*
88%
I am able to apply skills I learn in trainings to better perform my job.
92%
91%
My co-workers maintain a positive work environment.
92%
87%
*
86%
79%
Overall, I feel secure going to my vehicle during regular business hours. 2
My supervisor encourages me to come up with better ways of doing things.
92%
100%
91%
91%
91%
79%
My supervisor is trustworthy.
91%
95%
*
95%
88%
I have the necessary technology (hardware and software) to do my job well.
88%
100%
100%
85%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
88%
90%
*
83%
Overall, I feel secure at my workplace during regular business hours. *
88%
*
*
90%
Employees in my division share job knowledge with each other.
87%
91%
*
88%
My supervisor provides me with helpful suggestions to improve my job performance.
87%
83%
87%
95%
*
90%
84%
Overall, I am satisfied with the security personnel presence at the facility where I work.
2
95%
91%
89%
89%
84%
83%
IT solves my technology problems effectively.2
The technology (hardware and software) I use on the job is reliable.
85%
100%
84%
86%
85%
100%
100%
80%
I am given opportunities to increase my job skills through training (workshops, etc.).
84%
92%
My department leadership clearly communicates department performance goals.
83%
85%
*
95%
79%
My workload is reasonable. *
83%
*
81%
100%
*
84%
80%
IT solves my technology problems quickly.2
Overall, I feel secure at my workplace after regular business hours. 2
The executive leadership of Mecklenburg County values County employees.
76%
95%
95%
76%
76%
85%
My department leadership clearly communicates what is going on in my department.
72%
80%
*
90%
75%
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours. 2
59%
78%
55%
80%
*
80%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
79
87%
82%
81%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
LUE - Water & Land Resources
N = 54
FY14
FY13
FY12
FY14 County
Results
96%
Results
92%
Results
94%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
86%
94%
94%
89%
My supervisor clearly communicates my performance goals.
85%
91%
96%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
84%
94%
94%
86%
88%
93%
94%
89%
My supervisor supports my participation in professional development opportunities.
98%
97%
98%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
96%
*
*
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
91%
98%
95%
96%
My supervisor provides sufficient feedback regarding my performance.
90%
89%
96%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
85%
86%
93%
86%
92%
92%
95%
89%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
96%
*
*
90%
Employees in my division respect the diversity that exists among each other.
96%
95%
91%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
94%
87%
91%
92%
95%
91%
91%
91%
I am able to openly communicate concerns to my supervisor.
100%
97%
100%
85%
Mecklenburg County values its employees.
100%
86%
94%
83%
My supervisor treats me with respect.
98%
95%
100%
92%
My supervisor provides the flexibility I need to balance work and personal life.
98%
98%
98%
92%
I would recommend Mecklenburg County to others as a good place to work.
98%
90%
88%
90%
My supervisor encourages an open exchange of ideas.
96%
95%
98%
86%
My supervisor treats me fairly.
94%
95%
98%
90%
My co-workers are respectful of each other.
94%
92%
87%
86%
My supervisor encourages creative thinking.
94%
92%
98%
85%
Most days I feel good about coming to work.
92%
93%
88%
87%
My co-workers are willing to assist each other.
91%
92%
91%
89%
My supervisor acknowledges my achievements.
90%
91%
96%
88%
My co-workers acknowledge my achievements.
Average Score:
80%
89%
85%
83%
94%
93%
94%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
80
Supplemental Information
Fiscal Year 2014
LUE - Water & Land Resources
N = 54
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
94%
Results
82%
Overall
83%
I am comfortable talking about safety and health hazards with my supervisor.
98%
96%
*
95%
I have been trained to effectively identify safety hazards in the workplace.
98%
97%
94%
91%
My department director values our department's employees.
98%
94%
*
86%
My supervisor values employees.
98%
91%
98%
*
*
*
88%
Overall, I feel secure at my workplace during regular business hours. *
The work I do is important.
98%
97%
I have received adequate training needed to perform my job safely.
98%
95%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
98%
*
*
97%
My supervisor is trustworthy.
98%
97%
98%
88%
I am able to apply skills I learn in trainings to better perform my job.
94%
89%
*
89%
The executive leadership of Mecklenburg County values County employees.
94%
83%
Workplace safety is a priority in my department.
92%
89%
*
94%
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
91%
92%
91%
89%
*
98%
87%
Overall, I feel secure going to my vehicle during regular business hours. 2
My department leadership clearly communicates department performance goals.
91%
91%
98%
79%
My supervisor encourages me to come up with better ways of doing things.
91%
92%
*
84%
My work gives me a feeling of personal accomplishment.
91%
90%
My division continuously looks for ways to do things better.
90%
88%
*
94%
82%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
90%
86%
*
83%
I have the necessary technology (hardware and software) to do my job well.
89%
84%
92%
85%
My co-workers maintain a positive work environment.
89%
86%
81%
79%
My department leadership clearly communicates what is going on in my department.
88%
85%
83%
75%
Employees in my division share job knowledge with each other.
The technology (hardware and software) I use on the job is reliable.
85%
91%
85%
84%
*
94%
80%
My co-workers are trustworthy.
IT solves my technology problems effectively.2
My supervisor provides me with helpful suggestions to improve my job performance.
*
98%
90%
98%
94%
81%
91%
91%
88%
83%
85%
85%
86%
81%
88%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The Board of County Commissioners values County employees.
78%
72%
*
87%
84%
77%
70%
*
74%
My workload is reasonable. *
75%
*
IT solves my technology problems quickly.2
73%
79%
*
81%
82%
Overall, I feel secure at my workplace after regular business hours. 2
65%
79%
98%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
52%
58%
57%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
81
83%
80%
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Enterprise Scorecard Measures
Fiscal Year 2014
Manager's Office (MGR)
N = 28
FY14
FY13
FY12
FY14 County
Results
96%
Results
89%
Results
94%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
89%
100%
94%
89%
My supervisor clearly communicates my performance goals.
81%
100%
93%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
78%
89%
97%
86%
86%
95%
94%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
89%
96%
My supervisor supports my participation in professional development opportunities.
96%
89%
100%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
85%
*
*
86%
My supervisor provides timely feedback about my performance.
78%
84%
90%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
74%
89%
87%
87%
87%
91%
91%
89%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
92%
100%
100%
92%
97%
100%
100%
91%
My co-workers are respectful of each other.
96%
95%
100%
86%
My co-workers are willing to assist each other.
96%
95%
97%
89%
I would recommend Mecklenburg County to others as a good place to work.
96%
100%
100%
90%
Mecklenburg County values its employees.
93%
100%
94%
83%
My supervisor acknowledges my achievements.
92%
89%
97%
88%
Most days I feel good about coming to work.
92%
95%
97%
87%
My supervisor treats me fairly.
88%
83%
100%
90%
My supervisor encourages creative thinking.
85%
94%
100%
85%
My supervisor encourages an open exchange of ideas.
85%
89%
100%
86%
I am able to openly communicate concerns to my supervisor.
81%
89%
97%
85%
My supervisor provides the flexibility I need to balance work and personal life.
81%
89%
97%
92%
My supervisor treats me with respect.
80%
89%
100%
92%
My co-workers acknowledge my achievements.
Average Score:
74%
89%
96%
83%
88%
92%
98%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
82
Supplemental Information
Fiscal Year 2014
Manager's Office (MGR)
N = 28
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
*
Overall
95%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
90%
100%
100%
100%
91%
96%
95%
100%
*
96%
91%
96%
Overall, I feel secure going to my vehicle during regular business hours.
My work gives me a feeling of personal accomplishment.
2
Overall, I am satisfied with the security personnel presence at the facility where I work.
I am given opportunities to increase my job skills through training (workshops, etc.).
2
96%
89%
Workplace safety is a priority in my department.
96%
85%
I have received adequate training needed to perform my job safely.
96%
My division continuously looks for ways to do things better.
96%
Overall, I feel secure at my workplace after regular business hours. 2
The work I do is important.
84%
87%
*
82%
89%
88%
92%
94%
88%
100%
82%
93%
100%
100%
76%
92%
100%
I have been trained to effectively identify safety hazards in the workplace.
92%
63%
*
57%
91%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
92%
50%
*
83%
I am able to apply skills I learn in trainings to better perform my job.
89%
100%
*
89%
My workload is reasonable. *
89%
*
*
80%
Employees in my division share job knowledge with each other.
88%
89%
*
88%
My supervisor encourages me to come up with better ways of doing things.
88%
95%
I have the necessary technology (hardware and software) to do my job well.
86%
95%
*
94%
85%
The executive leadership of Mecklenburg County values County employees.
85%
94%
My co-workers maintain a positive work environment.
85%
89%
*
93%
79%
85%
94%
100%
88%
82%
89%
93%
70%
My supervisor is trustworthy.
Overall, I feel secure going to my vehicle after regular business hours.
My co-workers are trustworthy.
2
98%
84%
81%
81%
89%
96%
83%
My supervisor values employees.
81%
89%
*
88%
My department director values our department's employees.
78%
100%
*
86%
My supervisor provides me with helpful suggestions to improve my job performance.
77%
89%
83%
IT solves my technology problems effectively.2
The technology (hardware and software) I use on the job is reliable.
73%
88%
*
90%
70%
79%
79%
80%
IT solves my technology problems quickly.2
69%
94%
93%
82%
The Board of County Commissioners values County employees.
My department leadership clearly communicates department performance goals.
68%
44%
67%
81%
*
86%
79%
My department leadership clearly communicates what is going on in my department.
67%
83%
87%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
83
86%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
Behavioral Health Division
N=3
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
‡
‡
89%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
100%
‡
‡
86%
100%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
33%
‡
‡
86%
Average Score: 3
87%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
‡
‡
90%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
My co-workers are respectful of each other.
100%
‡
‡
86%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages creative thinking.
100%
‡
‡
85%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
83%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
85%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
90%
Mecklenburg County values its employees.
Average Score:
100%
‡
‡
83%
100%
-
-
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
84
Supplemental Information
Fiscal Year 2014
Behavioral Health Division
N=3
Questions
FY14
FY13
FY12
FY14 County
Employees in my division share job knowledge with each other.
Results
100%
Results
‡
Results
‡
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
87%
I have been trained to effectively identify safety hazards in the workplace.
100%
‡
‡
91%
I have received adequate training needed to perform my job safely.
100%
‡
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
‡
‡
83%
I have the necessary technology (hardware and software) to do my job well.
100%
‡
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
IT solves my technology problems effectively.2
100%
‡
‡
86%
IT solves my technology problems quickly.2
My co-workers are trustworthy.
100%
‡
‡
82%
100%
‡
‡
83%
My co-workers maintain a positive work environment.
100%
‡
‡
79%
My department director values our department's employees.
100%
‡
‡
86%
My department leadership clearly communicates department performance goals.
100%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
100%
‡
‡
75%
My division continuously looks for ways to do things better.
100%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
84%
My supervisor is trustworthy.
100%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
83%
My supervisor values employees.
100%
‡
‡
88%
My workload is reasonable. *
100%
‡
‡
80%
100%
‡
‡
84%
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure at my workplace during regular business hours. *
100%
‡
‡
76%
100%
‡
‡
90%
Overall, I feel secure going to my vehicle after regular business hours. 2
100%
‡
‡
70%
Overall, I feel secure going to my vehicle during regular business hours. 2
The Board of County Commissioners values County employees.
100%
‡
‡
91%
100%
‡
‡
74%
The executive leadership of Mecklenburg County values County employees.
100%
‡
‡
81%
The technology (hardware and software) I use on the job is reliable.
100%
‡
‡
80%
The work I do is important.
Workplace safety is a priority in my department.
100%
‡
‡
98%
100%
‡
‡
89%
My work gives me a feeling of personal accomplishment.
67%
‡
‡
91%
Overall, I am satisfied with the security personnel presence at the facility where I work.
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
85
Enterprise Scorecard Measures
Fiscal Year 2014
MGR - Manager's Office/Clerk/Economic Development
N = 18
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
95%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
88%
100%
90%
89%
My supervisor informs me about management decisions that relate to my job.
88%
80%
95%
86%
My supervisor clearly communicates my performance goals.
Average Score:
88%
100%
90%
88%
91%
95%
93%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
75%
96%
My supervisor supports my participation in professional development opportunities.
94%
100%
100%
91%
My supervisor provides sufficient feedback regarding my performance.
88%
100%
81%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
88%
90%
86%
86%
76%
*
*
86%
Average Score: 3
89%
98%
85%
89%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
88%
100%
100%
92%
96%
100%
100%
91%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
My co-workers are respectful of each other.
100%
90%
100%
86%
My co-workers are willing to assist each other.
100%
100%
95%
89%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
95%
92%
My supervisor treats me fairly.
94%
90%
100%
90%
I would recommend Mecklenburg County to others as a good place to work.
94%
100%
100%
90%
My supervisor acknowledges my achievements.
94%
90%
95%
88%
My supervisor treats me with respect.
93%
90%
100%
92%
My supervisor encourages creative thinking.
88%
100%
100%
85%
I am able to openly communicate concerns to my supervisor.
88%
90%
95%
85%
Mecklenburg County values its employees.
88%
100%
91%
83%
My supervisor encourages an open exchange of ideas.
88%
90%
100%
86%
Most days I feel good about coming to work.
88%
90%
95%
87%
My co-workers acknowledge my achievements.
Average Score:
85%
90%
94%
83%
92%
94%
97%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
86
Supplemental Information
Fiscal Year 2014
MGR - Manager's Office/Clerk/Economic Development
N = 18
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
*
Overall
95%
I have the necessary technology (hardware and software) to do my job well.
100%
100%
90%
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My division continuously looks for ways to do things better.
100%
100%
100%
82%
100%
100%
95%
84%
100%
*
*
90%
100%
100%
100%
91%
100%
78%
80%
89%
I am able to apply skills I learn in trainings to better perform my job.
94%
100%
*
89%
My work gives me a feeling of personal accomplishment.
94%
90%
91%
Overall, I feel secure at my workplace after regular business hours. 2
My workload is reasonable. *
94%
100%
*
100%
94%
*
*
80%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
100%
*
87%
My supervisor values employees.
94%
100%
*
88%
The work I do is important.
94%
100%
I have received adequate training needed to perform my job safely.
93%
90%
*
88%
94%
Overall, I feel secure going to my vehicle after regular business hours. 2
89%
89%
95%
70%
IT solves my technology problems effectively.2
My co-workers maintain a positive work environment.
88%
90%
84%
86%
88%
90%
90%
79%
My supervisor is trustworthy.
88%
90%
100%
88%
My supervisor provides me with helpful suggestions to improve my job performance.
88%
100%
I have been trained to effectively identify safety hazards in the workplace.
87%
67%
*
56%
91%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
87%
33%
*
83%
My supervisor encourages me to come up with better ways of doing things.
My department director values our department's employees.
87%
100%
100%
The technology (hardware and software) I use on the job is reliable.
82%
90%
*
*
84%
84%
86%
80%
Employees in my division share job knowledge with each other.
81%
100%
My co-workers are trustworthy.
81%
90%
*
94%
83%
The executive leadership of Mecklenburg County values County employees.
81%
89%
My department leadership clearly communicates what is going on in my department.
76%
78%
*
81%
75%
IT solves my technology problems quickly.2
My department leadership clearly communicates department performance goals.
75%
90%
90%
82%
73%
89%
80%
79%
The Board of County Commissioners values County employees.
56%
33%
*
74%
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace during regular business hours. *
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
87
76%
98%
83%
86%
88%
81%
Enterprise Scorecard Measures
Fiscal Year 2014
MGR - Office of Management and Budget
N = 10
FY14
FY13
FY12
FY14 County
Results
90%
Results
78%
Results
90%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
90%
100%
100%
89%
My supervisor clearly communicates my performance goals.
70%
100%
100%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
60%
100%
100%
86%
78%
94%
98%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
78%
100%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
*
*
86%
My supervisor provides timely feedback about my performance.
60%
78%
100%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
50%
78%
100%
87%
82%
83%
100%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
*
90%
100%
100%
100%
91%
Most days I feel good about coming to work.
100%
100%
100%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
100%
90%
Mecklenburg County values its employees.
100%
100%
100%
83%
My co-workers are respectful of each other.
90%
100%
100%
86%
My co-workers are willing to assist each other.
90%
89%
100%
89%
My supervisor acknowledges my achievements.
90%
89%
100%
88%
My supervisor encourages creative thinking.
80%
88%
100%
85%
My supervisor encourages an open exchange of ideas.
80%
89%
100%
86%
My supervisor treats me fairly.
78%
75%
100%
90%
I am able to openly communicate concerns to my supervisor.
70%
89%
100%
85%
My supervisor treats me with respect.
60%
88%
100%
92%
My co-workers acknowledge my achievements.
60%
89%
100%
83%
My supervisor provides the flexibility I need to balance work and personal life.
Average Score:
50%
78%
100%
92%
81%
90%
100%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
88
Supplemental Information
Fiscal Year 2014
MGR - Office of Management and Budget
N = 10
Questions
FY14
FY13
FY12
FY14 County
Results
75%
Results
Employees in my division share job knowledge with each other.
Results
100%
Overall
88%
I am comfortable talking about safety and health hazards with my supervisor.
100%
100%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
78%
I have been trained to effectively identify safety hazards in the workplace.
100%
I have received adequate training needed to perform my job safely.
*
*
95%
87%
57%
*
57%
100%
86%
100%
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
67%
*
83%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My work gives me a feeling of personal accomplishment.
100%
100%
91%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
100%
100%
100%
91%
My supervisor encourages me to come up with better ways of doing things.
90%
89%
84%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
90%
100%
*
100%
Overall, I feel secure at my workplace after regular business hours. 2
90%
100%
100%
76%
The executive leadership of Mecklenburg County values County employees.
90%
100%
My division continuously looks for ways to do things better.
89%
78%
*
100%
82%
The Board of County Commissioners values County employees.
89%
56%
*
74%
The work I do is important.
89%
100%
98%
Workplace safety is a priority in my department.
89%
100%
*
86%
I am able to apply skills I learn in trainings to better perform my job.
80%
100%
My co-workers are trustworthy.
80%
My co-workers maintain a positive work environment.
My supervisor is trustworthy.
My workload is reasonable. *
2
91%
90%
84%
81%
89%
89%
89%
*
100%
83%
80%
89%
100%
79%
80%
100%
100%
88%
80%
*
*
90%
80%
70%
85%
70%
89%
67%
100%
I have the necessary technology (hardware and software) to do my job well.
60%
89%
*
100%
IT solves my technology problems quickly.2
60%
100%
100%
82%
My supervisor provides me with helpful suggestions to improve my job performance.
60%
75%
*
83%
My supervisor values employees.
60%
78%
My department leadership clearly communicates department performance goals.
56%
71%
*
100%
79%
Overall, I feel secure going to my vehicle after regular business hours.
My department director values our department's employees.
86%
88%
IT solves my technology problems effectively.2
50%
86%
100%
86%
My department leadership clearly communicates what is going on in my department.
50%
89%
100%
75%
The technology (hardware and software) I use on the job is reliable.
50%
67%
70%
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
89
Enterprise Scorecard Measures
Fiscal Year 2014
Medical Examiner (MED)
N = 13
FY14
FY13
FY12
FY14 County
My supervisor clearly communicates his or her expectations of my job.
Results
100%
Results
100%
Results
100%
Overall
89%
My supervisor clearly communicates my performance goals.
100%
100%
100%
88%
My supervisor informs me about management decisions that relate to my job.
100%
100%
90%
86%
I have electronic access to the information I need to do my job well.
Average Score:
92%
92%
100%
92%
98%
98%
98%
89%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
91%
My supervisor provides sufficient feedback regarding my performance.
100%
92%
100%
87%
My supervisor provides timely feedback about my performance.
100%
92%
100%
86%
I have a workplan that includes an individual development plan (IDP). 1 *
My supervisor annually assesses progress on my individual development plan. 1, 4
91%
*
*
86%
90%
88%
100%
96%
Average Score: 3
96%
93%
100%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
*
*
90%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
91%
100%
100%
92%
97%
100%
100%
91%
My supervisor treats me with respect.
100%
100%
100%
92%
My supervisor treats me fairly.
100%
100%
90%
90%
My supervisor encourages creative thinking.
100%
91%
100%
85%
My supervisor encourages an open exchange of ideas.
100%
91%
100%
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
Most days I feel good about coming to work.
100%
100%
100%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
100%
90%
Mecklenburg County values its employees.
100%
83%
100%
83%
My co-workers are willing to assist each other.
92%
100%
100%
89%
My supervisor acknowledges my achievements.
92%
92%
100%
88%
I am able to openly communicate concerns to my supervisor.
92%
100%
100%
85%
My co-workers are respectful of each other.
83%
100%
91%
86%
My co-workers acknowledge my achievements.
Average Score:
80%
73%
82%
83%
95%
95%
97%
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
90
Supplemental Information
Fiscal Year 2014
Medical Examiner (MED)
N = 13
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
91%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
I have been trained to effectively identify safety hazards in the workplace.
100%
I have received adequate training needed to perform my job safely.
*
*
95%
87%
100%
*
100%
100%
100%
100%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My division continuously looks for ways to do things better.
100%
100%
89%
82%
My supervisor encourages me to come up with better ways of doing things.
100%
91%
84%
My supervisor is trustworthy.
100%
100%
*
82%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
100%
*
83%
My supervisor values employees.
100%
100%
*
88%
My work gives me a feeling of personal accomplishment.
100%
100%
*
91%
My workload is reasonable. *
100%
*
80%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
The executive leadership of Mecklenburg County values County employees.
100%
100%
100%
91%
100%
83%
*
81%
The work I do is important.
100%
100%
98%
Workplace safety is a priority in my department.
100%
100%
*
100%
Employees in my division share job knowledge with each other.
92%
100%
I have the necessary technology (hardware and software) to do my job well.
92%
My co-workers are trustworthy.
My co-workers maintain a positive work environment.
91%
88%
90%
89%
88%
92%
*
100%
85%
92%
100%
100%
83%
92%
100%
91%
79%
My department director values our department's employees.
My department leadership clearly communicates department performance goals.
92%
100%
86%
92%
92%
*
100%
IT solves my technology problems quickly.2
91%
100%
91%
82%
Overall, I feel secure going to my vehicle after regular business hours. 2
89%
92%
90%
70%
Overall, I feel secure at my workplace after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
88%
100%
89%
76%
83%
92%
100%
75%
The technology (hardware and software) I use on the job is reliable.
83%
92%
100%
80%
IT solves my technology problems effectively.2
82%
92%
82%
86%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
80%
92%
100%
84%
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
73%
75%
100%
*
*
74%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
91
79%
83%
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Page is intentionally left blank
Enterprise Scorecard Measures
Fiscal Year 2014
Park and Recreation (PRK)
N = 228
FY14
FY13
FY12
FY14 County
Results
93%
Results
89%
Results
87%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
91%
91%
93%
89%
My supervisor informs me about management decisions that relate to my job.
91%
90%
90%
86%
My supervisor clearly communicates my performance goals.
Average Score:
89%
87%
91%
88%
91%
89%
90%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
94%
91%
94%
96%
My supervisor supports my participation in professional development opportunities.
92%
93%
96%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
90%
*
*
86%
My supervisor provides timely feedback about my performance.
89%
88%
89%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
88%
90%
88%
87%
91%
90%
92%
89%
Employees in my division respect the diversity that exists among each other.
92%
94%
93%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
88%
92%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
90%
*
*
90%
91%
91%
92%
91%
My supervisor treats me with respect.
95%
93%
94%
92%
I would recommend Mecklenburg County to others as a good place to work.
94%
96%
95%
90%
My supervisor encourages creative thinking.
93%
89%
93%
85%
My supervisor acknowledges my achievements.
93%
92%
89%
88%
My supervisor treats me fairly.
92%
92%
95%
90%
My co-workers are respectful of each other.
92%
90%
93%
86%
My supervisor provides the flexibility I need to balance work and personal life.
92%
90%
94%
92%
My co-workers are willing to assist each other.
91%
90%
94%
89%
Most days I feel good about coming to work.
90%
92%
93%
87%
Mecklenburg County values its employees.
90%
81%
84%
83%
I am able to openly communicate concerns to my supervisor.
90%
89%
91%
85%
My supervisor encourages an open exchange of ideas.
89%
85%
91%
86%
My co-workers acknowledge my achievements.
Average Score:
84%
83%
85%
83%
91%
89%
92%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
92
Supplemental Information
Fiscal Year 2014
Park and Recreation (PRK)
N = 228
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
99%
Results
97%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
98%
*
*
*
I am comfortable talking about safety and health hazards with my supervisor.
97%
97%
*
95%
My work gives me a feeling of personal accomplishment.
95%
96%
I have been trained to effectively identify safety hazards in the workplace.
95%
92%
*
96%
91%
I have received adequate training needed to perform my job safely.
94%
94%
97%
94%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
91%
93%
94%
*
99%
87%
Overall, I feel secure going to my vehicle during regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
93%
93%
My supervisor is trustworthy.
93%
My supervisor values employees.
My department director values our department's employees.
97%
91%
91%
89%
91%
*
94%
88%
92%
89%
*
88%
91%
87%
86%
Overall, I feel secure at my workplace during regular business hours. *
90%
*
*
*
Workplace safety is a priority in my department.
90%
90%
90%
89%
My supervisor encourages me to come up with better ways of doing things.
89%
86%
My co-workers are trustworthy.
89%
85%
*
90%
83%
My division continuously looks for ways to do things better.
88%
83%
85%
82%
My co-workers maintain a positive work environment.
88%
87%
87%
79%
I have the necessary technology (hardware and software) to do my job well.
87%
85%
84%
85%
My supervisor provides me with helpful suggestions to improve my job performance.
87%
88%
83%
87%
86%
*
84%
86%
89%
*
88%
The executive leadership of Mecklenburg County values County employees.
84%
82%
*
81%
The Board of County Commissioners values County employees.
82%
79%
IT solves my technology problems quickly.2
The technology (hardware and software) I use on the job is reliable.
81%
83%
*
86%
82%
81%
82%
79%
80%
My workload is reasonable. *
80%
*
My department leadership clearly communicates department performance goals.
79%
83%
*
85%
79%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
73%
66%
*
83%
Overall, I feel secure going to my vehicle after regular business hours. 2
73%
81%
82%
70%
Overall, I feel secure at my workplace after regular business hours. 2
72%
82%
85%
76%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My department leadership clearly communicates what is going on in my department.
72%
80%
86%
84%
71%
79%
79%
75%
2
IT solves my technology problems effectively.
Employees in my division share job knowledge with each other.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
93
90%
84%
86%
74%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
PRK - Admin and Financial Services (includes Capital Planning, IT, and Volunteer Services)
N = 20
FY14
FY13
FY12
FY14 County
Results
95%
Results
‡
Results
‡
Overall
89%
My supervisor clearly communicates my performance goals.
95%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
95%
‡
‡
86%
I have electronic access to the information I need to do my job well.
Average Score:
83%
‡
‡
92%
92%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
100%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1 *
89%
‡
‡
91%
82%
‡
‡
86%
Average Score: 3
94%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
‡
‡
90%
100%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages creative thinking.
100%
‡
‡
85%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
85%
Most days I feel good about coming to work.
95%
‡
‡
87%
My co-workers are respectful of each other.
94%
‡
‡
86%
I would recommend Mecklenburg County to others as a good place to work.
89%
‡
‡
90%
My co-workers acknowledge my achievements.
88%
‡
‡
83%
Mecklenburg County values its employees.
Average Score:
84%
‡
‡
83%
96%
-
-
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
94
Supplemental Information
Fiscal Year 2014
PRK - Admin and Financial Services (includes Capital Planning, IT, and Volunteer Services)
N = 20
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
‡
Results
‡
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
‡
‡
95%
I have been trained to effectively identify safety hazards in the workplace.
100%
‡
‡
91%
I have received adequate training needed to perform my job safely.
100%
‡
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
‡
‡
83%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
84%
My supervisor is trustworthy.
100%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
83%
My supervisor values employees.
100%
‡
‡
88%
The work I do is important.
100%
‡
‡
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
95%
‡
‡
87%
My work gives me a feeling of personal accomplishment.
95%
‡
‡
91%
Workplace safety is a priority in my department.
95%
‡
‡
89%
My co-workers are trustworthy.
94%
‡
‡
83%
My division continuously looks for ways to do things better.
94%
‡
‡
82%
Employees in my division share job knowledge with each other.
94%
‡
‡
88%
My co-workers maintain a positive work environment.
94%
‡
‡
79%
Overall, I feel secure going to my vehicle during regular business hours. 2
The Board of County Commissioners values County employees.
94%
‡
‡
91%
94%
‡
‡
74%
92%
‡
‡
84%
89%
‡
‡
85%
My department director values our department's employees.
89%
‡
‡
86%
Overall, I feel secure at my workplace during regular business hours. *
89%
‡
‡
90%
My department leadership clearly communicates department performance goals.
89%
‡
‡
79%
The executive leadership of Mecklenburg County values County employees.
88%
‡
‡
81%
My department leadership clearly communicates what is going on in my department.
79%
‡
‡
75%
Overall, I feel secure at my workplace after regular business hours. 2
75%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
75%
‡
‡
70%
IT solves my technology problems quickly.2
The technology (hardware and software) I use on the job is reliable.
74%
‡
‡
82%
74%
‡
‡
80%
IT solves my technology problems effectively.2
My workload is reasonable. *
72%
‡
‡
86%
68%
‡
‡
80%
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have the necessary technology (hardware and software) to do my job well.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
95
Enterprise Scorecard Measures
Fiscal Year 2014
PRK - Community and Recreation Center Services
N = 65
FY14
FY13
FY12
FY14 County
Results
89%
Results
86%
Results
81%
Overall
92%
My supervisor clearly communicates my performance goals.
89%
85%
91%
88%
My supervisor informs me about management decisions that relate to my job.
89%
89%
90%
86%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
85%
86%
92%
89%
88%
87%
89%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
95%
*
*
86%
My supervisor supports my participation in professional development opportunities.
90%
86%
94%
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
89%
90%
97%
96%
My supervisor provides sufficient feedback regarding my performance.
83%
88%
87%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
82%
86%
89%
86%
88%
88%
92%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
90%
87%
92%
Employees in my division respect the diversity that exists among each other.
90%
90%
94%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
88%
*
*
90%
91%
90%
91%
91%
My supervisor treats me with respect.
95%
92%
97%
92%
I would recommend Mecklenburg County to others as a good place to work.
90%
94%
92%
90%
My supervisor encourages creative thinking.
90%
86%
98%
85%
My co-workers are respectful of each other.
89%
82%
87%
86%
My supervisor provides the flexibility I need to balance work and personal life.
89%
88%
97%
92%
My supervisor acknowledges my achievements.
88%
94%
88%
88%
Mecklenburg County values its employees.
88%
76%
77%
83%
My supervisor treats me fairly.
88%
88%
97%
90%
My co-workers are willing to assist each other.
86%
76%
87%
89%
I am able to openly communicate concerns to my supervisor.
85%
86%
93%
85%
Most days I feel good about coming to work.
85%
88%
92%
87%
My supervisor encourages an open exchange of ideas.
84%
86%
96%
86%
My co-workers acknowledge my achievements.
Average Score:
78%
73%
76%
83%
87%
85%
90%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
96
Supplemental Information
Fiscal Year 2014
PRK - Community and Recreation Center Services
N = 65
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
Overall
98%
I am comfortable talking about safety and health hazards with my supervisor.
98%
95%
*
*
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
97%
I have been trained to effectively identify safety hazards in the workplace.
95%
92%
94%
91%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
86%
I have received adequate training needed to perform my job safely.
92%
97%
*
97%
94%
My work gives me a feeling of personal accomplishment.
91%
96%
*
91%
My department director values our department's employees.
88%
91%
*
86%
I am able to apply skills I learn in trainings to better perform my job.
87%
92%
My supervisor is trustworthy.
87%
84%
*
95%
88%
My supervisor values employees.
87%
82%
86%
92%
*
97%
88%
Overall, I feel secure going to my vehicle during regular business hours. 2
IT solves my technology problems effectively.2
My supervisor encourages me to come up with better ways of doing things.
85%
84%
75%
86%
85%
85%
My division continuously looks for ways to do things better.
84%
74%
*
75%
82%
Workplace safety is a priority in my department.
84%
83%
80%
89%
My workload is reasonable. *
83%
*
My co-workers are trustworthy.
83%
74%
*
90%
83%
My co-workers maintain a positive work environment.
83%
77%
84%
79%
My supervisor provides me with helpful suggestions to improve my job performance.
82%
86%
83%
Overall, I feel secure at my workplace during regular business hours. *
81%
*
*
*
I have the necessary technology (hardware and software) to do my job well.
80%
79%
79%
85%
The executive leadership of Mecklenburg County values County employees.
78%
77%
*
81%
The Board of County Commissioners values County employees.
78%
86%
My department leadership clearly communicates department performance goals.
77%
83%
*
82%
79%
IT solves my technology problems quickly.2
The technology (hardware and software) I use on the job is reliable.
73%
77%
75%
82%
70%
80%
67%
80%
Employees in my division share job knowledge with each other.
70%
75%
My department leadership clearly communicates what is going on in my department.
69%
74%
*
74%
75%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
66%
73%
*
83%
Overall, I feel secure at my workplace after regular business hours. 2
60%
67%
75%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
58%
67%
67%
70%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
54%
57%
69%
84%
The work I do is important.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
97
95%
87%
89%
91%
84%
80%
90%
74%
88%
Enterprise Scorecard Measures
Fiscal Year 2014
PRK - Enterprise Services (includes Athletic Services and Pools)
N = 16
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
95%
Results
100%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
95%
100%
89%
My supervisor informs me about management decisions that relate to my job.
100%
95%
94%
86%
My supervisor clearly communicates my performance goals.
Average Score:
94%
95%
94%
88%
98%
95%
97%
89%
Accessibility to Information
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
94%
100%
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
100%
91%
My supervisor provides sufficient feedback regarding my performance.
100%
95%
81%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
94%
100%
81%
86%
88%
*
*
86%
Average Score: 3
96%
97%
91%
89%
Employees in my division respect the diversity that exists among each other.
94%
100%
94%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
88%
100%
94%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
88%
*
*
90%
90%
100%
94%
91%
My supervisor treats me with respect.
100%
95%
88%
92%
My co-workers are respectful of each other.
100%
95%
94%
86%
My supervisor acknowledges my achievements.
100%
95%
94%
88%
My supervisor encourages creative thinking.
94%
95%
82%
85%
My supervisor encourages an open exchange of ideas.
94%
90%
76%
86%
I am able to openly communicate concerns to my supervisor.
94%
85%
82%
85%
Most days I feel good about coming to work.
94%
95%
94%
87%
I would recommend Mecklenburg County to others as a good place to work.
94%
95%
94%
90%
My supervisor provides the flexibility I need to balance work and personal life.
93%
80%
82%
92%
Mecklenburg County values its employees.
93%
85%
88%
83%
My supervisor treats me fairly.
88%
90%
80%
90%
My co-workers are willing to assist each other.
88%
100%
94%
89%
My co-workers acknowledge my achievements.
Average Score:
86%
100%
82%
83%
94%
92%
87%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
98
Supplemental Information
Fiscal Year 2014
PRK - Enterprise Services (includes Athletic Services and Pools)
N = 16
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
I am given opportunities to increase my job skills through training (workshops, etc.).
Results
100%
Overall
87%
My work gives me a feeling of personal accomplishment.
100%
95%
100%
*
*
*
91%
Overall, I feel secure at my workplace during regular business hours. *
100%
95%
100%
91%
94%
100%
*
88%
I am able to apply skills I learn in trainings to better perform my job.
94%
95%
89%
I am comfortable talking about safety and health hazards with my supervisor.
94%
100%
*
*
I have been trained to effectively identify safety hazards in the workplace.
94%
95%
100%
91%
I have received adequate training needed to perform my job safely.
94%
100%
100%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
94%
*
*
97%
My co-workers are trustworthy.
94%
95%
88%
83%
My co-workers maintain a positive work environment.
94%
89%
82%
79%
My supervisor is trustworthy.
94%
95%
87%
88%
My supervisor provides me with helpful suggestions to improve my job performance.
94%
100%
*
83%
My supervisor values employees.
94%
95%
Workplace safety is a priority in my department.
94%
95%
*
100%
89%
My department director values our department's employees.
93%
95%
*
86%
My supervisor encourages me to come up with better ways of doing things.
93%
89%
My department leadership clearly communicates department performance goals.
88%
90%
*
88%
79%
My division continuously looks for ways to do things better.
88%
95%
82%
82%
The work I do is important.
88%
90%
*
98%
The executive leadership of Mecklenburg County values County employees.
86%
95%
I have the necessary technology (hardware and software) to do my job well.
81%
80%
*
82%
85%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
81%
100%
94%
84%
80%
90%
*
83%
IT solves my technology problems quickly.2
The Board of County Commissioners values County employees.
80%
85%
100%
82%
80%
79%
The technology (hardware and software) I use on the job is reliable.
75%
75%
*
65%
80%
IT solves my technology problems effectively.2
My workload is reasonable. *
73%
95%
76%
86%
69%
*
My department leadership clearly communicates what is going on in my department.
63%
85%
*
71%
75%
Overall, I feel secure at my workplace after regular business hours. 2
63%
100%
88%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
56%
90%
69%
70%
Overall, I feel secure going to my vehicle during regular business hours.
Employees in my division share job knowledge with each other.
2
*
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
99
90%
95%
88%
84%
81%
74%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
PRK - Nature Preserves and Natural Resources
N = 28
FY14
FY13
FY12
FY14 County
Results
93%
Results
88%
Results
96%
Overall
86%
My supervisor clearly communicates his or her expectations of my job.
89%
89%
96%
89%
I have electronic access to the information I need to do my job well.
89%
82%
88%
92%
My supervisor clearly communicates my performance goals.
Average Score:
82%
93%
92%
88%
88%
88%
93%
89%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
90%
90%
96%
My supervisor supports my participation in professional development opportunities.
89%
100%
96%
91%
I have a workplan that includes an individual development plan (IDP). 1 *
88%
*
*
86%
My supervisor provides timely feedback about my performance.
86%
92%
92%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
82%
96%
91%
87%
89%
95%
92%
89%
Employees in my division respect the diversity that exists among each other.
92%
100%
92%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
88%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
62%
70%
69%
92%
81%
85%
81%
91%
My co-workers are respectful of each other.
100%
96%
96%
86%
Most days I feel good about coming to work.
100%
97%
100%
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
97%
96%
90%
My supervisor treats me fairly.
96%
93%
100%
90%
My supervisor provides the flexibility I need to balance work and personal life.
96%
93%
96%
92%
My co-workers are willing to assist each other.
93%
96%
89%
89%
Mecklenburg County values its employees.
93%
86%
93%
83%
My supervisor treats me with respect.
92%
100%
100%
92%
My supervisor acknowledges my achievements.
89%
96%
96%
88%
I am able to openly communicate concerns to my supervisor.
89%
93%
96%
85%
My supervisor encourages creative thinking.
85%
100%
96%
85%
My co-workers acknowledge my achievements.
85%
90%
96%
83%
My supervisor encourages an open exchange of ideas.
Average Score:
81%
93%
100%
86%
92%
95%
96%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
100
Supplemental Information
Fiscal Year 2014
PRK - Nature Preserves and Natural Resources
N = 28
Questions
FY14
FY13
FY12
FY14 County
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Results
100%
Results
*
Results
*
Overall
97%
My co-workers are trustworthy.
100%
86%
96%
83%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
90%
100%
96%
100%
91%
100%
100%
*
98%
My work gives me a feeling of personal accomplishment.
96%
97%
*
91%
I am able to apply skills I learn in trainings to better perform my job.
96%
96%
96%
100%
*
*
89%
I am comfortable talking about safety and health hazards with my supervisor.
I am given opportunities to increase my job skills through training (workshops, etc.).
96%
100%
I have the necessary technology (hardware and software) to do my job well.
96%
79%
My co-workers maintain a positive work environment.
96%
My supervisor is trustworthy.
96%
My department director values our department's employees.
Overall, I feel secure going to my vehicle during regular business hours.
The work I do is important.
2
95%
87%
*
88%
85%
97%
93%
79%
96%
100%
88%
96%
93%
*
86%
My supervisor values employees.
92%
97%
*
88%
The executive leadership of Mecklenburg County values County employees.
89%
90%
I have received adequate training needed to perform my job safely.
85%
82%
*
88%
94%
My division continuously looks for ways to do things better.
85%
81%
92%
82%
My supervisor encourages me to come up with better ways of doing things.
82%
96%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
82%
88%
*
83%
My workload is reasonable. *
82%
*
*
80%
The Board of County Commissioners values County employees.
82%
86%
I have been trained to effectively identify safety hazards in the workplace.
81%
75%
*
85%
91%
Employees in my division share job knowledge with each other.
79%
86%
78%
78%
IT solves my technology problems effectively.2
81%
74%
88%
86%
*
96%
70%
82%
85%
89%
77%
74%
80%
86%
Overall, I feel secure at my workplace after regular business hours. 2
77%
89%
92%
76%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
71%
89%
96%
84%
IT solves my technology problems quickly.2
The technology (hardware and software) I use on the job is reliable.
69%
78%
77%
82%
67%
61%
73%
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
63%
29%
*
83%
My department leadership clearly communicates what is going on in my department.
59%
68%
80%
75%
My department leadership clearly communicates department performance goals.
46%
70%
76%
79%
Overall, I feel secure going to my vehicle after regular business hours.
Workplace safety is a priority in my department.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
101
Enterprise Scorecard Measures
Fiscal Year 2014
PRK - Park Operations
N = 64
FY14
FY13
FY12
FY14 County
Results
97%
Results
94%
Results
85%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
92%
91%
88%
89%
My supervisor clearly communicates my performance goals.
88%
78%
85%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
89%
82%
86%
91%
88%
85%
89%
My supervisor supports my participation in professional development opportunities.
92%
91%
96%
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
92%
85%
85%
96%
My supervisor provides timely feedback about my performance.
89%
81%
85%
86%
I have a workplan that includes an individual development plan (IDP). 1 *
87%
*
*
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
86%
86%
84%
87%
89%
86%
87%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
91%
100%
92%
Employees in my division respect the diversity that exists among each other.
88%
93%
87%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
87%
*
*
90%
90%
92%
93%
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
97%
96%
90%
My supervisor encourages creative thinking.
95%
80%
85%
85%
My supervisor treats me fairly.
92%
90%
94%
90%
My supervisor acknowledges my achievements.
92%
84%
83%
88%
My supervisor treats me with respect.
91%
89%
89%
92%
Mecklenburg County values its employees.
90%
81%
82%
83%
My co-workers are respectful of each other.
89%
89%
93%
86%
My co-workers are willing to assist each other.
89%
94%
99%
89%
My supervisor encourages an open exchange of ideas.
89%
76%
84%
86%
My supervisor provides the flexibility I need to balance work and personal life.
88%
86%
89%
92%
I am able to openly communicate concerns to my supervisor.
87%
84%
88%
85%
Most days I feel good about coming to work.
85%
93%
88%
87%
My co-workers acknowledge my achievements.
Average Score:
80%
83%
84%
83%
89%
87%
89%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
102
Supplemental Information
Fiscal Year 2014
PRK - Park Operations
N = 64
Questions
IT solves my technology problems effectively.2
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
100%
Results
87%
Results
89%
Overall
86%
100%
96%
I have been trained to effectively identify safety hazards in the workplace.
97%
96%
*
100%
91%
I have received adequate training needed to perform my job safely.
97%
93%
97%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
97%
IT solves my technology problems quickly.
My work gives me a feeling of personal accomplishment.
97%
87%
88%
82%
95%
94%
95%
95%
*
*
91%
I am comfortable talking about safety and health hazards with my supervisor.
The technology (hardware and software) I use on the job is reliable.
95%
90%
86%
80%
Overall, I feel secure going to my vehicle during regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
95%
90%
98%
91%
94%
93%
Workplace safety is a priority in my department.
93%
94%
*
92%
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
90%
*
87%
Employees in my division share job knowledge with each other.
92%
96%
*
88%
My supervisor values employees.
92%
85%
My supervisor is trustworthy.
92%
91%
*
89%
88%
My department director values our department's employees.
92%
80%
I have the necessary technology (hardware and software) to do my job well.
90%
91%
*
82%
85%
Overall, I feel secure at my workplace during regular business hours. *
90%
*
*
90%
My supervisor encourages me to come up with better ways of doing things.
89%
78%
My division continuously looks for ways to do things better.
88%
85%
*
86%
82%
My supervisor provides me with helpful suggestions to improve my job performance.
2
98%
95%
89%
88%
86%
84%
87%
83%
*
83%
The executive leadership of Mecklenburg County values County employees.
86%
78%
81%
My co-workers are trustworthy.
84%
87%
*
85%
83%
My department leadership clearly communicates department performance goals.
82%
82%
84%
79%
My co-workers maintain a positive work environment.
81%
83%
84%
79%
My workload is reasonable. *
78%
*
*
80%
The Board of County Commissioners values County employees.
78%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
75%
79%
*
86%
70%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
75%
80%
89%
84%
72%
69%
*
83%
Overall, I feel secure at my workplace after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
71%
76%
85%
76%
69%
81%
80%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
103
74%
Enterprise Scorecard Measures
Fiscal Year 2014
PRK - Park Repair and Maintenance
N = 35
FY14
FY13
FY12
FY14 County
Results
97%
Results
94%
Results
94%
Overall
86%
I have electronic access to the information I need to do my job well.
97%
85%
94%
92%
My supervisor clearly communicates his or her expectations of my job.
94%
97%
97%
89%
My supervisor clearly communicates my performance goals.
Average Score:
94%
97%
97%
88%
95%
93%
95%
89%
My supervisor supports my participation in professional development opportunities.
97%
100%
97%
91%
My supervisor provides timely feedback about my performance.
97%
97%
97%
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
96%
100%
96%
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
94%
97%
97%
87%
93%
*
*
86%
Average Score: 3
95%
97%
98%
89%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
97%
*
*
90%
Employees in my division respect the diversity that exists among each other.
94%
97%
100%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
91%
85%
97%
92%
94%
91%
98%
91%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
Diversity Perception
Motivation & Satisfaction
My co-workers are willing to assist each other.
100%
97%
100%
89%
My supervisor treats me with respect.
97%
94%
94%
92%
My supervisor acknowledges my achievements.
97%
97%
97%
88%
My co-workers acknowledge my achievements.
97%
94%
97%
83%
My supervisor provides the flexibility I need to balance work and personal life.
97%
100%
97%
92%
My supervisor treats me fairly.
97%
100%
97%
90%
My supervisor encourages creative thinking.
97%
97%
97%
85%
Most days I feel good about coming to work.
97%
94%
97%
87%
My co-workers are respectful of each other.
94%
100%
97%
86%
My supervisor encourages an open exchange of ideas.
94%
94%
97%
86%
I am able to openly communicate concerns to my supervisor.
94%
97%
97%
85%
I would recommend Mecklenburg County to others as a good place to work.
94%
97%
97%
90%
Mecklenburg County values its employees.
Average Score:
91%
79%
97%
83%
96%
95%
97%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
104
Supplemental Information
Fiscal Year 2014
PRK - Park Repair and Maintenance
N = 35
Questions
FY14
FY13
FY12
FY14 County
Results
94%
Results
Employees in my division share job knowledge with each other.
Results
100%
Overall
88%
I have been trained to effectively identify safety hazards in the workplace.
100%
97%
*
100%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My work gives me a feeling of personal accomplishment.
100%
100%
*
91%
The work I do is important.
100%
100%
97%
100%
*
*
98%
I am comfortable talking about safety and health hazards with my supervisor.
My supervisor is trustworthy.
97%
97%
97%
88%
My supervisor values employees.
97%
97%
Workplace safety is a priority in my department.
97%
97%
*
100%
89%
I have received adequate training needed to perform my job safely.
97%
97%
100%
94%
My co-workers maintain a positive work environment.
97%
97%
97%
79%
My supervisor encourages me to come up with better ways of doing things.
97%
93%
84%
Overall, I feel secure going to my vehicle during regular business hours. 2
97%
100%
*
100%
Overall, I feel secure going to my vehicle after regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
97%
97%
94%
70%
97%
94%
My co-workers are trustworthy.
94%
94%
*
94%
83%
Overall, I feel secure at my workplace during regular business hours. *
94%
*
*
90%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
91%
87%
Overall, I feel secure at my workplace after regular business hours. 2
My department director values our department's employees.
94%
100%
*
94%
94%
85%
The technology (hardware and software) I use on the job is reliable.
93%
My division continuously looks for ways to do things better.
91%
95%
88%
91%
89%
76%
86%
91%
*
100%
80%
91%
88%
94%
82%
My supervisor provides me with helpful suggestions to improve my job performance.
My department leadership clearly communicates department performance goals.
91%
94%
83%
91%
87%
*
94%
79%
I have the necessary technology (hardware and software) to do my job well.
90%
88%
97%
85%
The Board of County Commissioners values County employees.
89%
69%
My department leadership clearly communicates what is going on in my department.
88%
87%
*
90%
75%
IT solves my technology problems effectively.2
My workload is reasonable. *
88%
93%
97%
86%
86%
*
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The executive leadership of Mecklenburg County values County employees.
85%
88%
*
90%
84%
83%
82%
81%
79%
*
*
81%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
IT solves my technology problems quickly.2
81%
93%
100%
82%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
105
74%
80%
83%
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Enterprise Scorecard Measures
Fiscal Year 2014
Provided Services Organization (PSO)
N = 168
FY14
FY13
FY12
FY14 County
Results
93%
Results
94%
Results
‡
Overall
92%
My supervisor clearly communicates my performance goals.
92%
91%
‡
88%
My supervisor informs me about management decisions that relate to my job.
90%
93%
‡
86%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
90%
91%
‡
89%
91%
92%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
98%
‡
96%
My supervisor supports my participation in professional development opportunities.
93%
95%
‡
91%
I have a workplan that includes an individual development plan (IDP). 1 *
91%
*
‡
86%
My supervisor provides timely feedback about my performance.
90%
90%
‡
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
90%
90%
‡
87%
92%
93%
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
95%
‡
92%
Employees in my division respect the diversity that exists among each other.
92%
97%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
92%
*
‡
90%
92%
96%
-
91%
I would recommend Mecklenburg County to others as a good place to work.
97%
99%
‡
90%
Mecklenburg County values its employees.
95%
94%
‡
83%
My supervisor treats me with respect.
94%
97%
‡
92%
Most days I feel good about coming to work.
94%
94%
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
93%
93%
‡
92%
My supervisor treats me fairly.
92%
96%
‡
90%
My supervisor acknowledges my achievements.
91%
94%
‡
88%
My co-workers acknowledge my achievements.
91%
92%
‡
83%
My supervisor encourages an open exchange of ideas.
89%
89%
‡
86%
I am able to openly communicate concerns to my supervisor.
88%
91%
‡
85%
My co-workers are willing to assist each other.
87%
97%
‡
89%
My co-workers are respectful of each other.
86%
93%
‡
86%
My supervisor encourages creative thinking.
Average Score:
86%
88%
‡
85%
91%
94%
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
106
Supplemental Information
Fiscal Year 2014
Provided Services Organization (PSO)
N = 168
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
*
Results
‡
Overall
97%
The work I do is important.
99%
99%
‡
98%
I am comfortable talking about safety and health hazards with my supervisor.
98%
98%
‡
95%
I have received adequate training needed to perform my job safely.
97%
96%
‡
94%
I have been trained to effectively identify safety hazards in the workplace.
97%
95%
‡
91%
My work gives me a feeling of personal accomplishment.
96%
94%
‡
91%
My department director values our department's employees.
94%
94%
‡
86%
Workplace safety is a priority in my department.
94%
96%
‡
89%
The executive leadership of Mecklenburg County values County employees.
93%
93%
‡
81%
Overall, I feel secure going to my vehicle during regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
93%
98%
‡
91%
93%
95%
‡
89%
My supervisor values employees.
93%
95%
‡
88%
Overall, I feel secure at my workplace during regular business hours. *
91%
*
‡
90%
IT solves my technology problems effectively.2
I have the necessary technology (hardware and software) to do my job well.
91%
94%
‡
86%
91%
91%
‡
85%
My division continuously looks for ways to do things better.
91%
93%
‡
82%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
95%
‡
87%
The Board of County Commissioners values County employees.
90%
93%
‡
74%
My supervisor is trustworthy.
90%
92%
‡
88%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
89%
95%
‡
83%
My department leadership clearly communicates department performance goals.
89%
93%
‡
79%
My workload is reasonable. *
89%
*
‡
80%
My department leadership clearly communicates what is going on in my department.
88%
89%
‡
75%
My supervisor provides me with helpful suggestions to improve my job performance.
My supervisor encourages me to come up with better ways of doing things.
88%
87%
‡
83%
87%
91%
‡
84%
IT solves my technology problems quickly.2
87%
93%
‡
82%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Employees in my division share job knowledge with each other.
83%
87%
‡
84%
83%
95%
‡
88%
My co-workers maintain a positive work environment.
82%
89%
‡
79%
The technology (hardware and software) I use on the job is reliable.
82%
91%
‡
80%
My co-workers are trustworthy.
80%
91%
‡
83%
Overall, I feel secure at my workplace after regular business hours. 2
71%
81%
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
66%
73%
‡
70%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
107
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Administration / Operations Management
N = 12
FY14
FY13
FY12
FY14 County
Results
100%
Results
‡
Results
‡
Overall
88%
My supervisor informs me about management decisions that relate to my job.
90%
‡
‡
86%
My supervisor clearly communicates his or her expectations of my job.
82%
‡
‡
89%
I have electronic access to the information I need to do my job well.
Average Score:
80%
‡
‡
92%
88%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
100%
‡
‡
86%
Average Score: 3
100%
-
-
89%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
82%
‡
‡
90%
Employees in my division respect the diversity that exists among each other.
80%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
73%
‡
‡
92%
78%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My co-workers are respectful of each other.
100%
‡
‡
86%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
83%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
90%
Mecklenburg County values its employees.
100%
‡
‡
83%
My supervisor treats me fairly.
90%
‡
‡
90%
My supervisor encourages creative thinking.
90%
‡
‡
85%
My supervisor encourages an open exchange of ideas.
90%
‡
‡
86%
My co-workers are willing to assist each other.
82%
‡
‡
89%
I am able to openly communicate concerns to my supervisor.
Average Score:
82%
‡
‡
85%
95%
-
-
87%
Accessibility to Information
My supervisor clearly communicates my performance goals.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
108
Supplemental Information
Fiscal Year 2014
PSO - Administration / Operations Management
N = 12
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
‡
Results
‡
Overall
95%
I have been trained to effectively identify safety hazards in the workplace.
100%
‡
‡
91%
I have received adequate training needed to perform my job safely.
100%
‡
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
‡
‡
83%
I have the necessary technology (hardware and software) to do my job well.
100%
‡
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
2
IT solves my technology problems effectively.
My co-workers maintain a positive work environment.
100%
‡
‡
86%
100%
‡
‡
79%
My department director values our department's employees.
100%
‡
‡
86%
My division continuously looks for ways to do things better.
100%
‡
‡
82%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
91%
My workload is reasonable. *
100%
‡
‡
80%
The executive leadership of Mecklenburg County values County employees.
100%
‡
‡
81%
The work I do is important.
100%
‡
‡
98%
Workplace safety is a priority in my department.
100%
‡
‡
89%
My department leadership clearly communicates department performance goals.
91%
‡
‡
79%
My supervisor provides me with helpful suggestions to improve my job performance.
91%
‡
‡
83%
My supervisor values employees.
90%
‡
‡
88%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Overall, I feel secure at my workplace during regular business hours. *
90%
‡
‡
84%
90%
‡
‡
90%
My co-workers are trustworthy.
89%
‡
‡
83%
My supervisor is trustworthy.
89%
‡
‡
88%
89%
‡
‡
91%
Employees in my division share job knowledge with each other.
I am able to apply skills I learn in trainings to better perform my job.
82%
‡
‡
88%
82%
‡
‡
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
82%
‡
‡
87%
My department leadership clearly communicates what is going on in my department.
82%
‡
‡
75%
My supervisor encourages me to come up with better ways of doing things.
82%
‡
‡
84%
IT solves my technology problems quickly.2
The Board of County Commissioners values County employees.
80%
‡
‡
82%
75%
‡
‡
74%
Overall, I feel secure at my workplace after regular business hours. 2
The technology (hardware and software) I use on the job is reliable.
70%
‡
‡
76%
70%
‡
‡
80%
Overall, I feel secure going to my vehicle after regular business hours. 2
56%
‡
‡
70%
Overall, I feel secure going to my vehicle during regular business hours.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
109
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Children’s Developmental Services Agency
N = 73
FY14
FY13
FY12
FY14 County
Results
97%
Results
91%
Results
‡
Overall
89%
My supervisor clearly communicates my performance goals.
97%
90%
‡
88%
My supervisor informs me about management decisions that relate to my job.
97%
98%
‡
86%
I have electronic access to the information I need to do my job well.
Average Score:
93%
94%
‡
92%
96%
93%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
‡
96%
My supervisor provides timely feedback about my performance.
100%
91%
‡
86%
My supervisor provides sufficient feedback regarding my performance.
99%
90%
‡
87%
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1 *
94%
96%
‡
91%
91%
*
‡
86%
Average Score: 3
97%
94%
-
89%
Employees in my division respect the diversity that exists among each other.
99%
96%
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
93%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
96%
*
‡
90%
97%
94%
-
91%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Mecklenburg County values its employees.
100%
98%
‡
83%
My supervisor treats me with respect.
99%
96%
‡
92%
My co-workers are willing to assist each other.
99%
100%
‡
89%
My supervisor acknowledges my achievements.
99%
98%
‡
88%
My supervisor treats me fairly.
97%
97%
‡
90%
My co-workers are respectful of each other.
97%
99%
‡
86%
My supervisor encourages an open exchange of ideas.
97%
93%
‡
86%
I would recommend Mecklenburg County to others as a good place to work.
97%
99%
‡
90%
My supervisor encourages creative thinking.
96%
93%
‡
85%
I am able to openly communicate concerns to my supervisor.
96%
89%
‡
85%
My co-workers acknowledge my achievements.
96%
97%
‡
83%
Most days I feel good about coming to work.
95%
95%
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
Average Score:
94%
91%
‡
92%
97%
96%
-
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
110
Supplemental Information
Fiscal Year 2014
PSO - Children’s Developmental Services Agency
N = 73
Questions
FY14
FY13
FY12
FY14 County
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Results
100%
Results
*
Results
‡
Overall
97%
The executive leadership of Mecklenburg County values County employees.
100%
99%
‡
81%
The work I do is important.
100%
100%
‡
98%
My supervisor values employees.
99%
96%
‡
88%
I am comfortable talking about safety and health hazards with my supervisor.
99%
97%
‡
95%
My department director values our department's employees.
99%
98%
‡
86%
My supervisor provides me with helpful suggestions to improve my job performance.
99%
90%
‡
83%
My supervisor encourages me to come up with better ways of doing things.
99%
96%
‡
84%
I have received adequate training needed to perform my job safely.
99%
96%
‡
94%
The Board of County Commissioners values County employees.
98%
98%
‡
74%
My department leadership clearly communicates what is going on in my department.
97%
96%
‡
75%
My work gives me a feeling of personal accomplishment.
97%
93%
‡
91%
My department leadership clearly communicates department performance goals.
97%
97%
‡
79%
Overall, I feel secure at my workplace during regular business hours. *
97%
*
‡
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
Employees in my division share job knowledge with each other.
97%
97%
‡
91%
96%
100%
‡
88%
My co-workers maintain a positive work environment.
96%
98%
‡
79%
I am able to apply skills I learn in trainings to better perform my job.
96%
97%
‡
89%
My supervisor is trustworthy.
96%
92%
‡
88%
Workplace safety is a priority in my department.
94%
97%
‡
89%
I have been trained to effectively identify safety hazards in the workplace.
94%
91%
‡
91%
My division continuously looks for ways to do things better.
93%
96%
‡
82%
93%
99%
‡
83%
My co-workers are trustworthy.
93%
94%
‡
86%
92%
*
‡
80%
I have the necessary technology (hardware and software) to do my job well.
92%
91%
‡
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
96%
‡
87%
IT solves my technology problems quickly.2
86%
95%
‡
82%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The technology (hardware and software) I use on the job is reliable.
86%
82%
‡
84%
83%
94%
‡
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
76%
93%
‡
83%
Overall, I feel secure at my workplace after regular business hours. 2
67%
75%
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
57%
61%
‡
70%
IT solves my technology problems effectively.
My workload is reasonable. *
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
111
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Community / Shelter Substance Abuse Treatment Programs
N=7
FY14
FY13
FY12
FY14 County
I have electronic access to the information I need to do my job well.
Results
100%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
100%
‡
‡
89%
My supervisor clearly communicates my performance goals.
100%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
100%
‡
‡
86%
100%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
100%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
100%
‡
‡
86%
86%
‡
‡
86%
Average Score: 3
97%
-
-
89%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
‡
‡
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
86%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
86%
‡
‡
92%
90%
-
-
91%
My supervisor treats me with respect.
100%
‡
‡
92%
My supervisor treats me fairly.
100%
‡
‡
90%
My co-workers are respectful of each other.
100%
‡
‡
86%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My supervisor encourages creative thinking.
100%
‡
‡
85%
My supervisor acknowledges my achievements.
100%
‡
‡
88%
My co-workers acknowledge my achievements.
100%
‡
‡
83%
My supervisor encourages an open exchange of ideas.
100%
‡
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
‡
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
‡
‡
85%
Most days I feel good about coming to work.
100%
‡
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
‡
‡
90%
Mecklenburg County values its employees.
Average Score:
100%
‡
‡
83%
100%
-
-
87%
Accessibility to Information
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
112
Supplemental Information
Fiscal Year 2014
PSO - Community / Shelter Substance Abuse Treatment Programs
N=7
Questions
FY14
FY13
FY12
FY14 County
Employees in my division share job knowledge with each other.
Results
100%
Results
‡
Results
‡
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
‡
‡
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
‡
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
‡
‡
87%
I have been trained to effectively identify safety hazards in the workplace.
100%
‡
‡
91%
I have received adequate training needed to perform my job safely.
100%
‡
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
‡
‡
83%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
‡
‡
97%
IT solves my technology problems effectively.2
100%
‡
‡
86%
IT solves my technology problems quickly.2
My department director values our department's employees.
100%
‡
‡
82%
100%
‡
‡
86%
My department leadership clearly communicates department performance goals.
100%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
100%
‡
‡
75%
My division continuously looks for ways to do things better.
100%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
100%
‡
‡
84%
My supervisor is trustworthy.
100%
‡
‡
88%
My supervisor provides me with helpful suggestions to improve my job performance.
100%
‡
‡
83%
My supervisor values employees.
100%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
100%
‡
‡
91%
My workload is reasonable. *
100%
‡
‡
80%
Overall, I feel secure at my workplace during regular business hours. *
100%
‡
‡
90%
100%
‡
‡
91%
The Board of County Commissioners values County employees.
100%
‡
‡
74%
The executive leadership of Mecklenburg County values County employees.
The work I do is important.
100%
‡
‡
81%
100%
‡
‡
98%
Workplace safety is a priority in my department.
100%
‡
‡
89%
I have the necessary technology (hardware and software) to do my job well.
86%
‡
‡
85%
My co-workers are trustworthy.
86%
‡
‡
83%
My co-workers maintain a positive work environment.
86%
‡
‡
79%
The technology (hardware and software) I use on the job is reliable.
86%
‡
‡
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
60%
‡
‡
84%
Overall, I feel secure at my workplace after regular business hours. 2
50%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
50%
‡
‡
70%
Overall, I feel secure going to my vehicle during regular business hours.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
113
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Health Information Services
N=4
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
75%
80%
‡
89%
My supervisor clearly communicates my performance goals.
75%
80%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
75%
80%
‡
86%
81%
85%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
80%
‡
91%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
*
‡
86%
My supervisor provides sufficient feedback regarding my performance.
50%
80%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
50%
80%
‡
86%
80%
85%
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
‡
90%
100%
100%
-
91%
My supervisor treats me with respect.
100%
100%
‡
92%
My supervisor treats me fairly.
100%
100%
‡
90%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
‡
92%
I am able to openly communicate concerns to my supervisor.
100%
100%
‡
85%
Most days I feel good about coming to work.
100%
80%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
‡
90%
My co-workers are respectful of each other.
75%
100%
‡
86%
My co-workers are willing to assist each other.
75%
100%
‡
89%
My supervisor acknowledges my achievements.
75%
80%
‡
88%
My co-workers acknowledge my achievements.
75%
100%
‡
83%
Mecklenburg County values its employees.
75%
80%
‡
83%
My supervisor encourages creative thinking.
50%
80%
‡
85%
My supervisor encourages an open exchange of ideas.
Average Score:
50%
80%
‡
86%
83%
92%
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
114
Supplemental Information
Fiscal Year 2014
PSO - Health Information Services
N=4
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
80%
Results
‡
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
100%
‡
95%
I have been trained to effectively identify safety hazards in the workplace.
100%
100%
‡
91%
I have received adequate training needed to perform my job safely.
100%
100%
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
100%
‡
83%
I have the necessary technology (hardware and software) to do my job well.
100%
100%
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
‡
97%
IT solves my technology problems effectively.2
100%
100%
‡
86%
IT solves my technology problems quickly.2
My division continuously looks for ways to do things better.
100%
100%
‡
82%
100%
100%
‡
82%
My supervisor is trustworthy.
100%
100%
‡
88%
My supervisor values employees.
100%
100%
‡
88%
My work gives me a feeling of personal accomplishment.
100%
100%
‡
91%
My workload is reasonable. *
100%
*
‡
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Overall, I feel secure at my workplace during regular business hours. *
100%
100%
‡
84%
100%
*
‡
90%
Overall, I feel secure going to my vehicle after regular business hours. 2
100%
100%
‡
70%
Overall, I feel secure going to my vehicle during regular business hours. 2
The executive leadership of Mecklenburg County values County employees.
100%
100%
‡
91%
100%
80%
‡
81%
The technology (hardware and software) I use on the job is reliable.
100%
100%
‡
80%
Employees in my division share job knowledge with each other.
75%
100%
‡
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
75%
80%
‡
87%
My co-workers are trustworthy.
75%
100%
‡
83%
My co-workers maintain a positive work environment.
75%
100%
‡
79%
My department director values our department's employees.
75%
100%
‡
86%
The work I do is important.
75%
100%
‡
98%
Workplace safety is a priority in my department.
75%
100%
‡
89%
The Board of County Commissioners values County employees.
67%
80%
‡
74%
My department leadership clearly communicates department performance goals.
50%
80%
‡
79%
My department leadership clearly communicates what is going on in my department.
50%
80%
‡
75%
My supervisor encourages me to come up with better ways of doing things.
50%
80%
‡
84%
My supervisor provides me with helpful suggestions to improve my job performance.
50%
80%
‡
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
115
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Jail Substance Abuse Treatment Program
N = 12
FY14
FY13
FY12
FY14 County
Results
92%
Results
82%
Results
‡
Overall
86%
I have electronic access to the information I need to do my job well.
91%
100%
‡
92%
My supervisor clearly communicates his or her expectations of my job.
73%
91%
‡
89%
My supervisor clearly communicates my performance goals.
Average Score:
73%
100%
‡
88%
82%
93%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
‡
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
‡
91%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
*
‡
86%
My supervisor provides sufficient feedback regarding my performance.
75%
90%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
73%
91%
‡
86%
90%
95%
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
92%
*
‡
90%
97%
100%
-
91%
My supervisor treats me with respect.
100%
100%
‡
92%
My supervisor treats me fairly.
100%
91%
‡
90%
My co-workers are respectful of each other.
100%
100%
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
‡
92%
Most days I feel good about coming to work.
100%
91%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
91%
‡
90%
Mecklenburg County values its employees.
100%
91%
‡
83%
My co-workers acknowledge my achievements.
92%
91%
‡
83%
I am able to openly communicate concerns to my supervisor.
92%
91%
‡
85%
My supervisor acknowledges my achievements.
91%
82%
‡
88%
My supervisor encourages an open exchange of ideas.
91%
89%
‡
86%
My supervisor encourages creative thinking.
90%
90%
‡
85%
My co-workers are willing to assist each other.
Average Score:
83%
100%
‡
89%
95%
93%
-
87%
Accessibility to Information
My supervisor informs me about management decisions that relate to my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
116
Supplemental Information
Fiscal Year 2014
PSO - Jail Substance Abuse Treatment Program
N = 12
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
100%
Results
‡
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
100%
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
‡
87%
I have been trained to effectively identify safety hazards in the workplace.
100%
100%
‡
91%
I have received adequate training needed to perform my job safely.
100%
100%
‡
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
‡
97%
My department director values our department's employees.
100%
91%
‡
86%
My department leadership clearly communicates department performance goals.
100%
100%
‡
79%
My department leadership clearly communicates what is going on in my department.
100%
100%
‡
75%
My work gives me a feeling of personal accomplishment.
100%
91%
‡
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
100%
100%
‡
84%
Overall, I feel secure at my workplace after regular business hours. 2
Overall, I feel secure at my workplace during regular business hours. *
100%
100%
‡
76%
100%
*
‡
90%
Overall, I feel secure going to my vehicle after regular business hours. 2
100%
100%
‡
70%
Overall, I feel secure going to my vehicle during regular business hours. 2
The Board of County Commissioners values County employees.
100%
100%
‡
91%
100%
82%
‡
74%
The executive leadership of Mecklenburg County values County employees.
100%
91%
‡
81%
The work I do is important.
100%
100%
‡
98%
Workplace safety is a priority in my department.
100%
100%
‡
89%
My division continuously looks for ways to do things better.
92%
100%
‡
82%
My supervisor values employees.
92%
100%
‡
88%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
91%
100%
‡
83%
My supervisor is trustworthy.
91%
91%
‡
88%
I have the necessary technology (hardware and software) to do my job well.
83%
91%
‡
85%
My supervisor provides me with helpful suggestions to improve my job performance.
83%
82%
‡
83%
My supervisor encourages me to come up with better ways of doing things.
82%
90%
‡
84%
Employees in my division share job knowledge with each other.
75%
91%
‡
88%
IT solves my technology problems effectively.2
The technology (hardware and software) I use on the job is reliable.
75%
82%
‡
86%
75%
91%
‡
80%
My co-workers are trustworthy.
73%
91%
‡
83%
IT solves my technology problems quickly.2
My co-workers maintain a positive work environment.
67%
82%
‡
82%
67%
91%
‡
79%
My workload is reasonable. *
67%
*
‡
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
117
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Substance Abuse Services Center
N = 47
FY14
FY13
FY12
FY14 County
Results
95%
Results
96%
Results
‡
Overall
92%
My supervisor clearly communicates my performance goals.
89%
92%
‡
88%
My supervisor clearly communicates his or her expectations of my job.
85%
92%
‡
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
88%
‡
86%
87%
92%
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
90%
*
‡
86%
My supervisor supports my participation in professional development opportunities.
88%
93%
‡
91%
My supervisor annually assesses progress on my individual development plan. 1, 4
83%
95%
‡
96%
My supervisor provides sufficient feedback regarding my performance.
80%
92%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
80%
88%
‡
86%
85%
92%
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
96%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
86%
*
‡
90%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
79%
96%
‡
92%
85%
96%
-
91%
I would recommend Mecklenburg County to others as a good place to work.
98%
100%
‡
90%
Most days I feel good about coming to work.
91%
96%
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
89%
96%
‡
92%
Mecklenburg County values its employees.
89%
93%
‡
83%
My supervisor treats me with respect.
87%
100%
‡
92%
My supervisor treats me fairly.
83%
96%
‡
90%
My co-workers acknowledge my achievements.
81%
78%
‡
83%
My supervisor acknowledges my achievements.
80%
92%
‡
88%
My supervisor encourages an open exchange of ideas.
79%
88%
‡
86%
I am able to openly communicate concerns to my supervisor.
73%
100%
‡
85%
My co-workers are willing to assist each other.
70%
81%
‡
89%
My supervisor encourages creative thinking.
70%
84%
‡
85%
My co-workers are respectful of each other.
Average Score:
63%
67%
‡
86%
81%
90%
-
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
4
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
118
Supplemental Information
Fiscal Year 2014
PSO - Substance Abuse Services Center
N = 47
Questions
FY14
FY13
FY12
FY14 County
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Results
100%
Results
100%
Results
‡
Overall
83%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
‡
97%
The work I do is important.
100%
100%
‡
98%
I have been trained to effectively identify safety hazards in the workplace.
98%
100%
‡
91%
My work gives me a feeling of personal accomplishment.
96%
100%
‡
91%
IT solves my technology problems quickly.2
95%
100%
‡
82%
IT solves my technology problems effectively.2
I am comfortable talking about safety and health hazards with my supervisor.
95%
96%
‡
86%
93%
95%
‡
95%
I have received adequate training needed to perform my job safely.
93%
92%
‡
94%
The technology (hardware and software) I use on the job is reliable.
93%
84%
‡
80%
I have the necessary technology (hardware and software) to do my job well.
91%
88%
‡
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
96%
‡
87%
Workplace safety is a priority in my department.
88%
84%
‡
89%
I am able to apply skills I learn in trainings to better perform my job.
87%
96%
‡
89%
My department director values our department's employees.
86%
82%
‡
86%
My workload is reasonable. *
86%
*
‡
80%
My division continuously looks for ways to do things better.
84%
85%
‡
82%
My supervisor values employees.
84%
89%
‡
88%
The executive leadership of Mecklenburg County values County employees.
82%
81%
‡
81%
My supervisor is trustworthy.
81%
92%
‡
88%
80%
96%
‡
91%
Overall, I feel secure going to my vehicle during regular business hours.
The Board of County Commissioners values County employees.
2
79%
92%
‡
74%
My supervisor provides me with helpful suggestions to improve my job performance.
77%
85%
‡
83%
My supervisor encourages me to come up with better ways of doing things.
My department leadership clearly communicates department performance goals.
76%
88%
‡
84%
75%
88%
‡
79%
My department leadership clearly communicates what is going on in my department.
74%
73%
‡
75%
Overall, I feel secure at my workplace during regular business hours. *
74%
*
‡
90%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
73%
88%
‡
84%
Overall, I feel secure going to my vehicle after regular business hours. 2
68%
80%
‡
70%
Overall, I feel secure at my workplace after regular business hours. 2
Employees in my division share job knowledge with each other.
66%
80%
‡
76%
65%
78%
‡
88%
My co-workers are trustworthy.
62%
59%
‡
83%
My co-workers maintain a positive work environment.
62%
56%
‡
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
119
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Trauma and Justice Partnerships (CD-CP)
N = 10
FY14
FY13
FY12
FY14 County
Results
90%
Results
100%
Results
‡
Overall
89%
My supervisor clearly communicates my performance goals.
90%
100%
‡
88%
My supervisor informs me about management decisions that relate to my job.
90%
100%
‡
86%
I have electronic access to the information I need to do my job well.
Average Score:
89%
89%
‡
92%
90%
97%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
‡
96%
My supervisor supports my participation in professional development opportunities.
90%
100%
‡
91%
My supervisor provides sufficient feedback regarding my performance.
90%
100%
‡
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
90%
100%
‡
86%
80%
*
‡
86%
Average Score: 3
90%
100%
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
90%
*
‡
90%
97%
100%
-
91%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
My co-workers acknowledge my achievements.
100%
89%
‡
83%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
‡
92%
Most days I feel good about coming to work.
100%
100%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
‡
90%
Mecklenburg County values its employees.
100%
100%
‡
83%
My supervisor treats me with respect.
90%
100%
‡
92%
My supervisor treats me fairly.
90%
100%
‡
90%
My co-workers are willing to assist each other.
90%
100%
‡
89%
My supervisor encourages creative thinking.
90%
100%
‡
85%
My supervisor acknowledges my achievements.
90%
100%
‡
88%
My supervisor encourages an open exchange of ideas.
90%
100%
‡
86%
I am able to openly communicate concerns to my supervisor.
90%
100%
‡
85%
My co-workers are respectful of each other.
Average Score:
80%
100%
‡
86%
93%
99%
-
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
120
Supplemental Information
Fiscal Year 2014
PSO - Trauma and Justice Partnerships (CD-CP)
N = 10
Questions
FY14
FY13
FY12
FY14 County
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Results
100%
Results
‡
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
100%
‡
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
‡
87%
I have been trained to effectively identify safety hazards in the workplace.
100%
100%
‡
91%
I have received adequate training needed to perform my job safely.
100%
100%
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
100%
‡
83%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
‡
97%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
‡
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
100%
100%
‡
91%
The work I do is important.
100%
100%
‡
98%
Workplace safety is a priority in my department.
100%
100%
‡
89%
My department director values our department's employees.
90%
100%
‡
86%
My department leadership clearly communicates department performance goals.
90%
88%
‡
79%
My department leadership clearly communicates what is going on in my department.
90%
88%
‡
75%
My supervisor encourages me to come up with better ways of doing things.
90%
100%
‡
84%
My supervisor provides me with helpful suggestions to improve my job performance.
90%
100%
‡
83%
My supervisor values employees.
90%
100%
‡
88%
My work gives me a feeling of personal accomplishment.
90%
100%
‡
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
90%
100%
‡
84%
The executive leadership of Mecklenburg County values County employees.
90%
89%
‡
81%
My division continuously looks for ways to do things better.
89%
100%
‡
82%
My supervisor is trustworthy.
89%
100%
‡
88%
89%
100%
‡
76%
89%
100%
‡
70%
89%
89%
‡
74%
Employees in my division share job knowledge with each other.
80%
100%
‡
88%
I have the necessary technology (hardware and software) to do my job well.
80%
89%
‡
85%
My co-workers maintain a positive work environment.
80%
89%
‡
79%
My workload is reasonable. *
80%
*
‡
80%
IT solves my technology problems quickly.2
78%
89%
‡
82%
My co-workers are trustworthy.
75%
100%
‡
83%
IT solves my technology problems effectively.2
70%
100%
‡
86%
The technology (hardware and software) I use on the job is reliable.
60%
78%
‡
80%
Overall, I feel secure at my workplace after regular business hours.
2
Overall, I feel secure going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
121
Enterprise Scorecard Measures
Fiscal Year 2014
PSO - Trauma and Justice Partnerships (JDTR)
N=3
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
50%
50%
‡
89%
My supervisor clearly communicates my performance goals.
50%
60%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
50%
50%
‡
86%
63%
65%
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
100%
‡
96%
I have a workplan that includes an individual development plan (IDP). 1 *
100%
*
‡
86%
My supervisor supports my participation in professional development opportunities.
50%
60%
‡
91%
My supervisor provides sufficient feedback regarding my performance.
50%
50%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
50%
50%
‡
86%
70%
65%
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
100%
100%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
100%
*
‡
90%
100%
100%
-
91%
My supervisor treats me with respect.
50%
60%
‡
92%
My supervisor treats me fairly.
50%
60%
‡
90%
My co-workers are respectful of each other.
50%
80%
‡
86%
My co-workers are willing to assist each other.
50%
100%
‡
89%
My supervisor encourages creative thinking.
50%
60%
‡
85%
My supervisor acknowledges my achievements.
50%
60%
‡
88%
My co-workers acknowledge my achievements.
50%
80%
‡
83%
I am able to openly communicate concerns to my supervisor.
50%
60%
‡
85%
Most days I feel good about coming to work.
50%
60%
‡
87%
I would recommend Mecklenburg County to others as a good place to work.
50%
100%
‡
90%
Mecklenburg County values its employees.
33%
60%
‡
83%
My supervisor encourages an open exchange of ideas.
0%
60%
‡
86%
My supervisor provides the flexibility I need to balance work and personal life.
Average Score:
0%
60%
‡
92%
41%
69%
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
122
Supplemental Information
Fiscal Year 2014
PSO - Trauma and Justice Partnerships (JDTR)
N=3
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
‡
Overall
95%
I have been trained to effectively identify safety hazards in the workplace.
100%
100%
‡
91%
I have received adequate training needed to perform my job safely.
100%
80%
‡
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
100%
67%
‡
83%
I have the necessary technology (hardware and software) to do my job well.
100%
100%
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
‡
97%
My department director values our department's employees.
100%
50%
‡
86%
My workload is reasonable. *
100%
*
‡
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
100%
100%
‡
84%
Overall, I feel secure at my workplace after regular business hours. 2
Overall, I feel secure at my workplace during regular business hours. *
100%
100%
‡
76%
100%
*
‡
90%
Overall, I feel secure going to my vehicle after regular business hours. 2
100%
100%
‡
70%
Overall, I feel secure going to my vehicle during regular business hours. 2
Workplace safety is a priority in my department.
100%
100%
‡
91%
100%
100%
‡
89%
Employees in my division share job knowledge with each other.
50%
80%
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
50%
60%
‡
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
50%
60%
‡
87%
IT solves my technology problems effectively.2
50%
80%
‡
86%
IT solves my technology problems quickly.2
My co-workers are trustworthy.
50%
80%
‡
82%
50%
80%
‡
83%
My co-workers maintain a positive work environment.
50%
80%
‡
79%
My department leadership clearly communicates department performance goals.
50%
40%
‡
79%
My department leadership clearly communicates what is going on in my department.
50%
40%
‡
75%
My division continuously looks for ways to do things better.
50%
40%
‡
82%
My supervisor is trustworthy.
50%
50%
‡
88%
My supervisor values employees.
50%
60%
‡
88%
My work gives me a feeling of personal accomplishment.
50%
60%
‡
91%
The Board of County Commissioners values County employees.
50%
60%
‡
74%
The work I do is important.
50%
80%
‡
98%
The executive leadership of Mecklenburg County values County employees.
33%
80%
‡
81%
My supervisor encourages me to come up with better ways of doing things.
0%
60%
‡
84%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
0%
50%
‡
83%
0%
100%
‡
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
123
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Enterprise Scorecard Measures
Fiscal Year 2014
Public Health (HLT)
N = 368
FY14
FY13
FY12
FY14 County
Results
90%
Results
86%
Results
96%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
89%
91%
87%
89%
My supervisor clearly communicates my performance goals.
87%
91%
87%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
84%
88%
88%
86%
88%
89%
90%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
98%
94%
96%
96%
My supervisor provides sufficient feedback regarding my performance.
86%
88%
88%
87%
My supervisor supports my participation in professional development opportunities.
85%
95%
93%
91%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
84%
91%
80%
86%
75%
*
*
86%
Average Score: 3
86%
92%
89%
89%
Employees in my division respect the diversity that exists among each other.
92%
89%
94%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
90%
91%
96%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
88%
*
*
90%
90%
90%
95%
91%
I would recommend Mecklenburg County to others as a good place to work.
92%
92%
88%
90%
My supervisor treats me with respect.
90%
96%
94%
92%
Mecklenburg County values its employees.
90%
86%
75%
83%
My supervisor provides the flexibility I need to balance work and personal life.
90%
94%
91%
92%
My co-workers are willing to assist each other.
89%
88%
86%
89%
Most days I feel good about coming to work.
88%
85%
81%
87%
My supervisor treats me fairly.
87%
95%
90%
90%
My co-workers are respectful of each other.
87%
86%
85%
86%
My supervisor acknowledges my achievements.
85%
85%
83%
88%
My co-workers acknowledge my achievements.
83%
73%
75%
83%
My supervisor encourages an open exchange of ideas.
82%
87%
93%
86%
I am able to openly communicate concerns to my supervisor.
80%
90%
90%
85%
My supervisor encourages creative thinking.
Average Score:
79%
88%
92%
85%
86%
88%
86%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
124
Supplemental Information
Fiscal Year 2014
Public Health (HLT)
N = 368
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
98%
Results
99%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
*
I am comfortable talking about safety and health hazards with my supervisor.
96%
98%
*
94%
91%
96%
91%
94%
96%
93%
94%
My work gives me a feeling of personal accomplishment.
93%
89%
91%
Overall, I feel secure at my workplace during regular business hours. *
93%
*
*
*
I have been trained to effectively identify safety hazards in the workplace.
92%
96%
96%
91%
Workplace safety is a priority in my department.
90%
96%
82%
89%
The executive leadership of Mecklenburg County values County employees.
88%
80%
I have the necessary technology (hardware and software) to do my job well.
87%
81%
*
97%
85%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I am able to apply skills I learn in trainings to better perform my job.
87%
90%
84%
84%
85%
97%
My supervisor is trustworthy.
85%
93%
*
91%
88%
IT solves my technology problems effectively.2
My supervisor values employees.
85%
91%
89%
86%
84%
94%
*
88%
Employees in my division share job knowledge with each other.
84%
81%
My co-workers are trustworthy.
83%
83%
*
86%
83%
The Board of County Commissioners values County employees.
81%
62%
*
74%
My supervisor provides me with helpful suggestions to improve my job performance.
81%
87%
The technology (hardware and software) I use on the job is reliable.
80%
64%
*
85%
80%
I am given opportunities to increase my job skills through training (workshops, etc.).
79%
87%
*
87%
My supervisor encourages me to come up with better ways of doing things.
79%
87%
*
84%
My department director values our department's employees.
IT solves my technology problems quickly.2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
79%
74%
79%
88%
*
87%
82%
78%
94%
*
83%
My co-workers maintain a positive work environment.
76%
75%
75%
79%
My division continuously looks for ways to do things better.
75%
67%
72%
82%
My workload is reasonable. *
75%
*
Overall, I feel secure at my workplace after regular business hours. 2
71%
86%
*
79%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates department performance goals.
70%
62%
62%
70%
68%
66%
79%
79%
My department leadership clearly communicates what is going on in my department.
64%
66%
70%
75%
Overall, I feel secure going to my vehicle during regular business hours.
I have received adequate training needed to perform my job safely.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
125
97%
95%
90%
81%
89%
88%
83%
86%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
HLT - Clinical Services
N = 106
FY14
FY13
FY12
FY14 County
Results
97%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
91%
‡
‡
89%
My supervisor clearly communicates my performance goals.
89%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
‡
‡
86%
91%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
‡
‡
96%
My supervisor provides sufficient feedback regarding my performance.
88%
‡
‡
87%
My supervisor supports my participation in professional development opportunities.
83%
‡
‡
91%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
83%
‡
‡
86%
76%
‡
‡
86%
Average Score: 3
85%
-
-
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
‡
‡
92%
Employees in my division respect the diversity that exists among each other.
90%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
86%
‡
‡
90%
90%
-
-
91%
I would recommend Mecklenburg County to others as a good place to work.
92%
‡
‡
90%
My supervisor treats me with respect.
91%
‡
‡
92%
Mecklenburg County values its employees.
88%
‡
‡
83%
Most days I feel good about coming to work.
87%
‡
‡
87%
My supervisor provides the flexibility I need to balance work and personal life.
87%
‡
‡
92%
My co-workers acknowledge my achievements.
86%
‡
‡
83%
My co-workers are willing to assist each other.
85%
‡
‡
89%
My supervisor treats me fairly.
85%
‡
‡
90%
My supervisor encourages an open exchange of ideas.
85%
‡
‡
86%
My supervisor acknowledges my achievements.
84%
‡
‡
88%
My co-workers are respectful of each other.
83%
‡
‡
86%
My supervisor encourages creative thinking.
81%
‡
‡
85%
I am able to openly communicate concerns to my supervisor.
Average Score:
74%
‡
‡
85%
85%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
126
Supplemental Information
Fiscal Year 2014
HLT - Clinical Services
N = 106
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
‡
Results
‡
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
99%
‡
‡
97%
I am comfortable talking about safety and health hazards with my supervisor.
96%
‡
‡
95%
I have been trained to effectively identify safety hazards in the workplace.
95%
‡
‡
91%
I have received adequate training needed to perform my job safely.
94%
‡
‡
94%
93%
‡
‡
91%
The work I do is important.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
2
93%
‡
‡
89%
My work gives me a feeling of personal accomplishment.
93%
‡
‡
91%
Overall, I feel secure at my workplace during regular business hours. *
92%
‡
‡
90%
I have the necessary technology (hardware and software) to do my job well.
91%
‡
‡
85%
IT solves my technology problems effectively.2
90%
‡
‡
86%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Employees in my division share job knowledge with each other.
88%
‡
‡
84%
88%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
87%
‡
‡
89%
The technology (hardware and software) I use on the job is reliable.
86%
‡
‡
80%
The executive leadership of Mecklenburg County values County employees.
85%
‡
‡
81%
IT solves my technology problems quickly.2
My supervisor values employees.
83%
‡
‡
82%
82%
‡
‡
88%
My supervisor is trustworthy.
82%
‡
‡
88%
The Board of County Commissioners values County employees.
81%
‡
‡
74%
My division continuously looks for ways to do things better.
81%
‡
‡
82%
My supervisor encourages me to come up with better ways of doing things.
81%
‡
‡
84%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
79%
‡
‡
83%
My supervisor provides me with helpful suggestions to improve my job performance.
My department director values our department's employees.
79%
‡
‡
83%
78%
‡
‡
86%
I am given opportunities to increase my job skills through training (workshops, etc.).
78%
‡
‡
87%
My workload is reasonable. *
78%
‡
‡
80%
My co-workers are trustworthy.
78%
‡
‡
83%
Overall, I feel secure at my workplace after regular business hours. 2
77%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
76%
‡
‡
70%
75%
‡
‡
75%
My department leadership clearly communicates department performance goals.
75%
‡
‡
79%
My co-workers maintain a positive work environment.
69%
‡
‡
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
127
Enterprise Scorecard Measures
Fiscal Year 2014
HLT - Community Health (Other than School Health)
N = 85
FY14
FY13
FY12
FY14 County
Results
90%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
85%
‡
‡
89%
My supervisor clearly communicates my performance goals.
82%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
83%
‡
‡
86%
85%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
98%
‡
‡
96%
I have a workplan that includes an individual development plan (IDP). 1 *
88%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
86%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
84%
‡
‡
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
81%
‡
‡
86%
87%
-
-
89%
Employees in my division respect the diversity that exists among each other.
91%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
89%
‡
‡
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
86%
‡
‡
92%
89%
-
-
91%
I would recommend Mecklenburg County to others as a good place to work.
94%
‡
‡
90%
Mecklenburg County values its employees.
92%
‡
‡
83%
Most days I feel good about coming to work.
90%
‡
‡
87%
My co-workers are willing to assist each other.
89%
‡
‡
89%
My supervisor treats me with respect.
88%
‡
‡
92%
My supervisor provides the flexibility I need to balance work and personal life.
88%
‡
‡
92%
My co-workers are respectful of each other.
85%
‡
‡
86%
My supervisor acknowledges my achievements.
85%
‡
‡
88%
My supervisor treats me fairly.
81%
‡
‡
90%
My co-workers acknowledge my achievements.
78%
‡
‡
83%
I am able to openly communicate concerns to my supervisor.
78%
‡
‡
85%
My supervisor encourages an open exchange of ideas.
77%
‡
‡
86%
My supervisor encourages creative thinking.
Average Score:
75%
‡
‡
85%
85%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
128
Supplemental Information
Fiscal Year 2014
HLT - Community Health (Other than School Health)
N = 85
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
‡
Results
‡
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
‡
‡
97%
Overall, I feel secure at my workplace during regular business hours. *
96%
‡
‡
90%
96%
‡
‡
86%
Overall, I feel secure going to my vehicle during regular business hours.
I am comfortable talking about safety and health hazards with my supervisor.
95%
‡
‡
91%
95%
‡
‡
95%
I have received adequate training needed to perform my job safely.
93%
‡
‡
94%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My work gives me a feeling of personal accomplishment.
93%
‡
‡
84%
91%
‡
‡
91%
I have been trained to effectively identify safety hazards in the workplace.
91%
‡
‡
91%
I have the necessary technology (hardware and software) to do my job well.
90%
‡
‡
85%
The executive leadership of Mecklenburg County values County employees.
90%
‡
‡
81%
Workplace safety is a priority in my department.
89%
‡
‡
89%
IT solves my technology problems quickly.2
The technology (hardware and software) I use on the job is reliable.
87%
‡
‡
82%
87%
‡
‡
80%
My supervisor values employees.
83%
‡
‡
88%
My supervisor is trustworthy.
82%
‡
‡
88%
My department director values our department's employees.
82%
‡
‡
86%
Employees in my division share job knowledge with each other.
81%
‡
‡
88%
I am able to apply skills I learn in trainings to better perform my job.
81%
‡
‡
89%
My workload is reasonable. *
81%
‡
‡
80%
My co-workers are trustworthy.
80%
‡
‡
83%
The Board of County Commissioners values County employees.
79%
‡
‡
74%
My supervisor provides me with helpful suggestions to improve my job performance.
I am given opportunities to increase my job skills through training (workshops, etc.).
79%
‡
‡
83%
78%
‡
‡
87%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
77%
‡
‡
83%
My supervisor encourages me to come up with better ways of doing things.
76%
‡
‡
84%
My co-workers maintain a positive work environment.
73%
‡
‡
79%
Overall, I feel secure at my workplace after regular business hours. 2
My division continuously looks for ways to do things better.
70%
‡
‡
76%
68%
‡
‡
82%
My department leadership clearly communicates department performance goals.
68%
‡
‡
79%
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
67%
‡
‡
70%
58%
‡
‡
75%
The work I do is important.
IT solves my technology problems effectively.
2
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
129
Enterprise Scorecard Measures
Fiscal Year 2014
HLT - Environmental Health
N = 53
FY14
FY13
FY12
FY14 County
Results
91%
Results
93%
Results
80%
Overall
89%
My supervisor clearly communicates my performance goals.
87%
93%
80%
88%
I have electronic access to the information I need to do my job well.
83%
78%
93%
92%
My supervisor informs me about management decisions that relate to my job.
Average Score:
82%
88%
83%
86%
86%
88%
84%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
94%
92%
93%
96%
My supervisor supports my participation in professional development opportunities.
92%
98%
88%
91%
My supervisor provides timely feedback about my performance.
85%
93%
71%
86%
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
83%
89%
83%
87%
80%
*
*
86%
Average Score: 3
87%
93%
83%
89%
Employees in my division respect the diversity that exists among each other.
98%
87%
92%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
98%
89%
95%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
92%
*
*
90%
96%
88%
94%
91%
My supervisor provides the flexibility I need to balance work and personal life.
96%
92%
88%
92%
My supervisor treats me fairly.
94%
96%
82%
90%
My co-workers are willing to assist each other.
91%
82%
76%
89%
My co-workers are respectful of each other.
90%
82%
80%
86%
My supervisor encourages creative thinking.
88%
89%
87%
85%
My supervisor treats me with respect.
87%
96%
90%
92%
My supervisor acknowledges my achievements.
87%
83%
76%
88%
I am able to openly communicate concerns to my supervisor.
85%
94%
83%
85%
I would recommend Mecklenburg County to others as a good place to work.
84%
88%
83%
90%
My supervisor encourages an open exchange of ideas.
83%
91%
87%
86%
Mecklenburg County values its employees.
79%
79%
66%
83%
My co-workers acknowledge my achievements.
78%
65%
69%
83%
Most days I feel good about coming to work.
Average Score:
75%
80%
76%
87%
86%
86%
80%
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
130
Supplemental Information
Fiscal Year 2014
HLT - Environmental Health
N = 53
Questions
FY14
FY13
FY12
FY14 County
Results
98%
Results
98%
Results
*
Overall
95%
The work I do is important.
98%
98%
I have received adequate training needed to perform my job safely.
96%
98%
*
90%
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
96%
100%
*
83%
My supervisor is trustworthy.
96%
96%
88%
88%
I have been trained to effectively identify safety hazards in the workplace.
94%
98%
95%
91%
I am able to apply skills I learn in trainings to better perform my job.
92%
100%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
92%
87%
87%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
92%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
My supervisor values employees.
92%
92%
100%
91%
90%
95%
88%
Overall, I feel secure at my workplace during regular business hours.*
90%
*
*
*
My work gives me a feeling of personal accomplishment.
88%
89%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Workplace safety is a priority in my department.
88%
The executive leadership of Mecklenburg County values County employees.
I am comfortable talking about safety and health hazards with my supervisor.
98%
97%
90%
91%
94%
*
90%
84%
87%
94%
80%
89%
86%
78%
My co-workers are trustworthy.
83%
80%
*
79%
83%
My supervisor provides me with helpful suggestions to improve my job performance.
83%
87%
*
83%
Employees in my division share job knowledge with each other.
79%
76%
*
88%
My supervisor encourages me to come up with better ways of doing things.
78%
87%
I have the necessary technology (hardware and software) to do my job well.
73%
71%
*
95%
85%
IT solves my technology problems effectively.2
71%
88%
85%
86%
80%
82%
2
81%
84%
71%
84%
My department director values our department's employees.
The technology (hardware and software) I use on the job is reliable.
70%
65%
69%
45%
*
76%
80%
Overall, I feel secure at my workplace after regular business hours. 2
My co-workers maintain a positive work environment.
67%
88%
88%
76%
65%
69%
66%
79%
My department leadership clearly communicates department performance goals.
65%
58%
74%
79%
My division continuously looks for ways to do things better.
64%
60%
57%
82%
The Board of County Commissioners values County employees.
61%
67%
My department leadership clearly communicates what is going on in my department.
58%
56%
*
60%
75%
My workload is reasonable. *
Overall, I feel secure going to my vehicle after regular business hours. 2
53%
*
52%
64%
*
71%
70%
IT solves my technology problems quickly.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
131
86%
74%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
HLT - Informatics & Administration
N = 49
FY14
FY13
FY12
FY14 County
Results
89%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
87%
‡
‡
89%
My supervisor clearly communicates my performance goals.
85%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
74%
‡
‡
86%
84%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
‡
‡
96%
My supervisor provides sufficient feedback regarding my performance.
83%
‡
‡
87%
My supervisor provides timely feedback about my performance.
82%
‡
‡
86%
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1 *
77%
‡
‡
91%
76%
‡
‡
86%
Average Score: 3
84%
-
-
89%
Employees in my division respect the diversity that exists among each other.
85%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
84%
‡
‡
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
81%
‡
‡
92%
83%
-
-
91%
I would recommend Mecklenburg County to others as a good place to work.
96%
‡
‡
90%
Mecklenburg County values its employees.
93%
‡
‡
83%
My supervisor treats me with respect.
87%
‡
‡
92%
My supervisor treats me fairly.
87%
‡
‡
90%
My supervisor provides the flexibility I need to balance work and personal life.
87%
‡
‡
92%
Most days I feel good about coming to work.
86%
‡
‡
87%
My co-workers are willing to assist each other.
84%
‡
‡
89%
My co-workers are respectful of each other.
81%
‡
‡
86%
My co-workers acknowledge my achievements.
80%
‡
‡
83%
My supervisor acknowledges my achievements.
78%
‡
‡
88%
I am able to openly communicate concerns to my supervisor.
78%
‡
‡
85%
My supervisor encourages an open exchange of ideas.
73%
‡
‡
86%
My supervisor encourages creative thinking.
Average Score:
65%
‡
‡
85%
83%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
132
Supplemental Information
Fiscal Year 2014
HLT - Informatics & Administration
N = 49
Questions
FY14
FY13
FY12
FY14 County
Results
98%
Results
‡
Results
‡
Overall
97%
96%
‡
‡
98%
95%
‡
‡
91%
95%
‡
‡
90%
94%
‡
‡
91%
IT solves my technology problems effectively.
I have received adequate training needed to perform my job safely.
93%
‡
‡
86%
93%
‡
‡
94%
I am comfortable talking about safety and health hazards with my supervisor.
91%
‡
‡
95%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have been trained to effectively identify safety hazards in the workplace.
91%
‡
‡
84%
90%
‡
‡
91%
The executive leadership of Mecklenburg County values County employees.
90%
‡
‡
81%
Workplace safety is a priority in my department.
88%
‡
‡
89%
I have the necessary technology (hardware and software) to do my job well.
87%
‡
‡
85%
The Board of County Commissioners values County employees.
85%
‡
‡
74%
My workload is reasonable. *
83%
‡
‡
80%
IT solves my technology problems quickly.2
My co-workers are trustworthy.
83%
‡
‡
82%
82%
‡
‡
83%
I am able to apply skills I learn in trainings to better perform my job.
79%
‡
‡
89%
My department director values our department's employees.
79%
‡
‡
86%
My supervisor is trustworthy.
79%
‡
‡
88%
My division continuously looks for ways to do things better.
79%
‡
‡
82%
My supervisor provides me with helpful suggestions to improve my job performance.
77%
‡
‡
83%
The technology (hardware and software) I use on the job is reliable.
77%
‡
‡
80%
My supervisor values employees.
My co-workers maintain a positive work environment.
76%
‡
‡
88%
76%
‡
‡
79%
Overall, I feel secure at my workplace after regular business hours. 2
Employees in my division share job knowledge with each other.
76%
‡
‡
76%
75%
‡
‡
88%
Overall, I feel secure going to my vehicle after regular business hours. 2
I am given opportunities to increase my job skills through training (workshops, etc.).
74%
‡
‡
70%
72%
‡
‡
87%
My supervisor encourages me to come up with better ways of doing things.
70%
‡
‡
84%
My department leadership clearly communicates what is going on in my department.
70%
‡
‡
75%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
66%
‡
‡
83%
My department leadership clearly communicates department performance goals.
64%
‡
‡
79%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
The work I do is important.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours. *
2
My work gives me a feeling of personal accomplishment.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
133
Enterprise Scorecard Measures
Fiscal Year 2014
HLT - School Health
N = 75
FY14
FY13
FY12
FY14 County
Results
96%
Results
‡
Results
‡
Overall
89%
My supervisor informs me about management decisions that relate to my job.
91%
‡
‡
86%
My supervisor clearly communicates my performance goals.
91%
‡
‡
88%
I have electronic access to the information I need to do my job well.
Average Score:
89%
‡
‡
92%
92%
-
-
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
‡
‡
96%
My supervisor supports my participation in professional development opportunities.
90%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
90%
‡
‡
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
90%
‡
‡
86%
63%
‡
‡
86%
Average Score: 3
86%
-
-
89%
Employees in my division respect the diversity that exists among each other.
97%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
89%
‡
‡
90%
93%
-
-
91%
My co-workers are willing to assist each other.
100%
‡
‡
89%
My co-workers are respectful of each other.
99%
‡
‡
86%
My supervisor treats me fairly.
97%
‡
‡
90%
My supervisor provides the flexibility I need to balance work and personal life.
96%
‡
‡
92%
Mecklenburg County values its employees.
96%
‡
‡
83%
My supervisor treats me with respect.
95%
‡
‡
92%
I would recommend Mecklenburg County to others as a good place to work.
94%
‡
‡
90%
My co-workers acknowledge my achievements.
94%
‡
‡
83%
Most days I feel good about coming to work.
93%
‡
‡
87%
My supervisor acknowledges my achievements.
90%
‡
‡
88%
I am able to openly communicate concerns to my supervisor.
88%
‡
‡
85%
My supervisor encourages creative thinking.
86%
‡
‡
85%
My supervisor encourages an open exchange of ideas.
Average Score:
86%
‡
‡
86%
93%
-
-
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
134
Supplemental Information
Fiscal Year 2014
HLT - School Health
N = 75
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
‡
Results
‡
Overall
95%
My co-workers are trustworthy.
99%
‡
‡
83%
The work I do is important.
99%
‡
‡
98%
My work gives me a feeling of personal accomplishment.
97%
‡
‡
91%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
‡
‡
97%
96%
‡
‡
91%
I am comfortable talking about safety and health hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
I have received adequate training needed to perform my job safely.
2
94%
‡
‡
94%
My co-workers maintain a positive work environment.
94%
‡
‡
79%
Employees in my division share job knowledge with each other.
93%
‡
‡
88%
The executive leadership of Mecklenburg County values County employees.
92%
‡
‡
81%
I am able to apply skills I learn in trainings to better perform my job.
92%
‡
‡
89%
My supervisor is trustworthy.
92%
‡
‡
88%
I have been trained to effectively identify safety hazards in the workplace.
91%
‡
‡
91%
Workplace safety is a priority in my department.
91%
‡
‡
89%
The Board of County Commissioners values County employees.
91%
‡
‡
74%
My supervisor values employees.
90%
‡
‡
88%
Overall, I feel secure at my workplace during regular business hours. *
90%
‡
‡
90%
I have the necessary technology (hardware and software) to do my job well.
89%
‡
‡
85%
My supervisor encourages me to come up with better ways of doing things.
87%
‡
‡
84%
My supervisor provides me with helpful suggestions to improve my job performance.
86%
‡
‡
83%
My department director values our department's employees.
86%
‡
‡
86%
I am given opportunities to increase my job skills through training (workshops, etc.).
82%
‡
‡
87%
80%
‡
‡
82%
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
79%
‡
‡
84%
79%
‡
‡
83%
The technology (hardware and software) I use on the job is reliable.
78%
‡
‡
80%
My workload is reasonable. *
75%
‡
‡
80%
IT solves my technology problems effectively.2
72%
‡
‡
86%
Overall, I feel secure going to my vehicle after regular business hours. 2
71%
‡
‡
70%
IT solves my technology problems quickly.2
My department leadership clearly communicates department performance goals.
68%
‡
‡
82%
67%
‡
‡
79%
Overall, I feel secure at my workplace after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
66%
‡
‡
76%
58%
‡
‡
75%
My division continuously looks for ways to do things better.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
135
Enterprise Scorecard Measures
Fiscal Year 2014
Public Information (PSI)
N = 17
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
100%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
94%
92%
88%
89%
My supervisor clearly communicates my performance goals.
93%
92%
88%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
100%
86%
86%
94%
96%
90%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor annually assesses progress on my individual development plan. 1, 4
100%
92%
86%
96%
My supervisor supports my participation in professional development opportunities.
100%
100%
88%
91%
My supervisor provides timely feedback about my performance.
100%
92%
88%
86%
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
94%
92%
88%
87%
93%
*
*
86%
Average Score: 3
97%
94%
87%
89%
Employees in my division respect the diversity that exists among each other.
100%
100%
75%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
94%
86%
75%
92%
98%
93%
75%
91%
My supervisor treats me with respect.
100%
100%
88%
92%
My supervisor treats me fairly.
100%
92%
88%
90%
My co-workers are respectful of each other.
100%
100%
88%
86%
My co-workers are willing to assist each other.
100%
100%
88%
89%
My supervisor encourages creative thinking.
100%
100%
88%
85%
My supervisor acknowledges my achievements.
100%
100%
88%
88%
My co-workers acknowledge my achievements.
100%
100%
88%
83%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
100%
92%
My supervisor encourages an open exchange of ideas.
94%
100%
88%
86%
Most days I feel good about coming to work.
88%
93%
88%
87%
I would recommend Mecklenburg County to others as a good place to work.
87%
93%
88%
90%
I am able to openly communicate concerns to my supervisor.
81%
92%
88%
85%
Mecklenburg County values its employees.
Average Score:
75%
93%
88%
83%
94%
97%
88%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
136
Supplemental Information
Fiscal Year 2014
Public Information (PSI)
N = 17
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
Employees in my division share job knowledge with each other.
Results
100%
Overall
88%
I am able to apply skills I learn in trainings to better perform my job.
100%
100%
100%
100%
*
*
89%
I am comfortable talking about safety and health hazards with my supervisor.
I am given opportunities to increase my job skills through training (workshops, etc.).
100%
100%
87%
I have received adequate training needed to perform my job safely.
100%
100%
*
100%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
My co-workers are trustworthy.
100%
100%
88%
83%
My co-workers maintain a positive work environment.
100%
93%
88%
79%
My department leadership clearly communicates what is going on in my department.
100%
100%
88%
75%
My division continuously looks for ways to do things better.
100%
93%
88%
82%
My supervisor is trustworthy.
100%
100%
88%
88%
My supervisor values employees.
100%
100%
*
88%
My work gives me a feeling of personal accomplishment.
100%
93%
91%
Overall, I feel secure at my workplace during regular business hours. *
100%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
The work I do is important.
100%
100%
100%
91%
100%
100%
I have been trained to effectively identify safety hazards in the workplace.
94%
77%
*
86%
91%
I have the necessary technology (hardware and software) to do my job well.
94%
100%
100%
85%
My department director values our department's employees.
94%
86%
*
86%
My supervisor encourages me to come up with better ways of doing things.
94%
100%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
94%
92%
*
83%
My workload is reasonable. *
94%
*
Workplace safety is a priority in my department.
93%
*
100%
80%
100%
My department leadership clearly communicates department performance goals.
88%
85%
88%
79%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
88%
77%
100%
84%
IT solves my technology problems effectively.2
81%
85%
88%
86%
IT solves my technology problems quickly.2
The executive leadership of Mecklenburg County values County employees.
75%
77%
75%
82%
75%
93%
The technology (hardware and software) I use on the job is reliable.
69%
92%
*
86%
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
64%
100%
*
83%
Overall, I feel secure at my workplace after regular business hours. 2
57%
75%
100%
76%
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours. 2
47%
36%
38%
75%
*
100%
70%
*
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
137
95%
94%
90%
98%
89%
81%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
Public Library (LIB)
N = 378
FY14
FY13
FY12
FY14 County
Results
94%
Results
88%
Results
94%
Overall
92%
My supervisor clearly communicates my performance goals.
92%
92%
97%
88%
My supervisor informs me about management decisions that relate to my job.
92%
92%
94%
86%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
91%
91%
94%
89%
92%
91%
95%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
98%
99%
100%
96%
I have a workplan that includes an individual development plan (IDP). 1 *
97%
*
*
86%
My supervisor supports my participation in professional development opportunities.
97%
96%
98%
91%
My supervisor provides sufficient feedback regarding my performance.
90%
92%
95%
87%
My supervisor provides timely feedback about my performance.
Average Score: 3
88%
91%
93%
86%
94%
95%
96%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
94%
95%
94%
92%
Employees in my division respect the diversity that exists among each other.
94%
96%
95%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
94%
*
*
90%
94%
96%
94%
91%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
I would recommend Charlotte Mecklenburg Library to others as a good place to work. *
94%
*
*
90%
My supervisor provides the flexibility I need to balance work and personal life.
93%
95%
97%
92%
My supervisor treats me fairly.
93%
96%
95%
90%
Most days I feel good about coming to work.
93%
93%
91%
87%
My supervisor treats me with respect.
93%
96%
96%
92%
My supervisor acknowledges my achievements.
91%
93%
93%
88%
My co-workers are willing to assist each other.
90%
97%
96%
89%
My supervisor encourages an open exchange of ideas.
90%
94%
95%
86%
My supervisor encourages creative thinking.
89%
94%
95%
85%
I am able to openly communicate concerns to my supervisor.
88%
91%
91%
85%
My co-workers acknowledge my achievements.
88%
91%
91%
83%
My co-workers are respectful of each other.
Average Score:
87%
93%
93%
86%
90%
93%
93%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
138
Supplemental Information
Fiscal Year 2014
Public Library (LIB)
N = 378
Questions
FY14
FY13
FY12
FY14 County
Results
98%
Results
97%
Results
Overall
98%
I have received adequate training needed to perform my job safely.
96%
96%
*
95%
I am given opportunities to increase my job skills through training (workshops, etc.).
96%
90%
*
87%
I am able to apply skills I learn in trainings to better perform my job.
96%
94%
89%
I am comfortable talking about safety and health hazards with my supervisor.
95%
99%
*
*
My work gives me a feeling of personal accomplishment.
95%
94%
*
98%
91%
74%
The work I do is important.
2
94%
95%
Overall, I feel secure going to my vehicle during regular business hours.
The Charlotte Mecklenburg Library’s Board of Trustees values Library employees. *
94%
96%
94%
*
I have received info about what to do in the event of an emergency (tornado, bomb threat).
94%
91%
*
*
91%
The Charlotte Mecklenburg Library’s Executive Leadership Team values employees. *
94%
*
*
81%
My workload is reasonable. *
94%
*
*
80%
My department director values our department's employees.
93%
94%
My division continuously looks for ways to do things better.
93%
92%
*
96%
82%
Workplace safety is a priority in my department.
92%
96%
90%
89%
My supervisor is trustworthy.
92%
96%
95%
88%
Employees in my division share job knowledge with each other.
91%
96%
*
88%
My supervisor values employees.
91%
94%
88%
Overall, I feel secure at my workplace during regular business hours. *
90%
*
*
*
My supervisor encourages me to come up with better ways of doing things.
89%
91%
My co-workers are trustworthy.
88%
My department leadership clearly communicates department performance goals.
I have been trained to effectively identify safety hazards in the workplace.
83%
86%
90%
84%
94%
*
96%
83%
88%
90%
93%
79%
88%
81%
86%
91%
My supervisor provides me with helpful suggestions to improve my job performance.
My department leadership clearly communicates what is going on in my department.
88%
87%
83%
88%
87%
*
94%
IT solves my technology problems effectively.2
87%
86%
92%
86%
IT solves my technology problems quickly.2
My co-workers maintain a positive work environment.
85%
83%
89%
82%
83%
87%
90%
79%
Overall, I feel secure at my workplace after regular business hours. 2
83%
90%
93%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
82%
87%
88%
70%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The technology (hardware and software) I use on the job is reliable.
78%
88%
90%
84%
77%
75%
87%
80%
I have the necessary technology (hardware and software) to do my job well.
77%
71%
85%
85%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
139
75%
Enterprise Scorecard Measures
Fiscal Year 2014
Register of Deeds (REG)
N = 29
FY14
FY13
FY12
FY14 County
Results
92%
Results
97%
Results
96%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
85%
100%
96%
89%
My supervisor informs me about management decisions that relate to my job.
80%
97%
100%
86%
My supervisor clearly communicates my performance goals.
Average Score:
72%
91%
92%
88%
82%
96%
96%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
83%
100%
86%
96%
My supervisor supports my participation in professional development opportunities.
80%
97%
96%
91%
My supervisor provides timely feedback about my performance.
69%
91%
92%
86%
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
68%
100%
96%
87%
37%
*
*
86%
Average Score: 3
67%
97%
93%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
88%
84%
96%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
82%
*
*
90%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
73%
90%
92%
92%
81%
87%
94%
91%
I would recommend Mecklenburg County to others as a good place to work.
96%
100%
97%
90%
My supervisor provides the flexibility I need to balance work and personal life.
93%
97%
96%
92%
My supervisor treats me with respect.
93%
100%
96%
92%
Mecklenburg County values its employees.
88%
97%
88%
83%
Most days I feel good about coming to work.
88%
88%
82%
87%
My co-workers are willing to assist each other.
77%
94%
93%
89%
I am able to openly communicate concerns to my supervisor.
77%
97%
96%
85%
My supervisor treats me fairly.
74%
94%
96%
90%
My supervisor encourages creative thinking.
74%
91%
96%
85%
My supervisor acknowledges my achievements.
71%
100%
96%
88%
My supervisor encourages an open exchange of ideas.
69%
91%
96%
86%
My co-workers are respectful of each other.
42%
69%
79%
86%
My co-workers acknowledge my achievements.
Average Score:
41%
77%
84%
83%
76%
92%
92%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive dthis question.
2014 Employee Climate Survey
140
Supplemental Information
Fiscal Year 2014
Register of Deeds (REG)
N = 29
Questions
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
Overall
98%
I am comfortable talking about safety and health hazards with my supervisor.
96%
96%
*
*
I have the necessary technology (hardware and software) to do my job well.
96%
97%
96%
85%
The technology (hardware and software) I use on the job is reliable.
96%
91%
93%
80%
96%
100%
100%
86%
95%
*
*
97%
IT solves my technology problems quickly.
The Board of County Commissioners values County employees.
95%
97%
100%
82%
95%
91%
*
74%
My workload is reasonable. *
93%
*
*
80%
My supervisor values employees.
92%
91%
*
88%
My work gives me a feeling of personal accomplishment.
89%
91%
91%
My supervisor is trustworthy.
88%
100%
*
96%
The executive leadership of Mecklenburg County values County employees.
85%
91%
I have received adequate training needed to perform my job safely.
84%
Overall, I feel secure going to my vehicle during regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
I am given opportunities to increase my job skills through training (workshops, etc.).
The work I do is important.
2
IT solves my technology problems effectively.
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
2
95%
88%
81%
91%
*
85%
94%
82%
90%
100%
91%
81%
94%
*
89%
81%
94%
My division continuously looks for ways to do things better.
79%
90%
*
96%
82%
Workplace safety is a priority in my department.
79%
84%
85%
89%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
77%
53%
*
83%
My department director values our department's employees.
75%
88%
I have been trained to effectively identify safety hazards in the workplace.
74%
72%
*
72%
91%
My supervisor provides me with helpful suggestions to improve my job performance.
73%
91%
*
83%
Employees in my division share job knowledge with each other.
My supervisor encourages me to come up with better ways of doing things.
71%
93%
91%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Overall, I feel secure at my workplace during regular business hours. *
65%
68%
*
*
72%
88%
70%
62%
*
*
90%
My department leadership clearly communicates department performance goals.
59%
84%
79%
79%
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
55%
79%
74%
70%
54%
79%
84%
75%
Overall, I feel secure at my workplace after regular business hours. 2
My co-workers are trustworthy.
53%
83%
86%
76%
44%
63%
88%
83%
My co-workers maintain a positive work environment.
32%
65%
83%
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
141
87%
86%
84%
84%
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Page is intentionally left blank
Enterprise Scorecard Measures
Fiscal Year 2014
Sheriff's Office (SHF)
N = 881
FY14
FY13
FY12
FY14 County
Results
93%
Results
90%
Results
95%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
91%
89%
90%
89%
My supervisor clearly communicates my performance goals.
89%
85%
86%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
86%
85%
84%
86%
90%
87%
89%
89%
My supervisor supports my participation in professional development opportunities.
91%
87%
87%
91%
My supervisor provides sufficient feedback regarding my performance.
87%
84%
85%
87%
My supervisor provides timely feedback about my performance.
Average Score:
86%
82%
84%
86%
88%
84%
86%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
93%
91%
92%
Employees in my division respect the diversity that exists among each other.
91%
86%
86%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
89%
*
*
90%
91%
89%
88%
91%
My supervisor treats me with respect.
94%
92%
92%
92%
My supervisor treats me fairly.
92%
90%
90%
90%
My supervisor provides the flexibility I need to balance work and personal life.
91%
88%
85%
92%
I would recommend Mecklenburg County to others as a good place to work.
91%
93%
90%
90%
Most days I feel good about coming to work.
87%
87%
86%
87%
My supervisor acknowledges my achievements.
87%
83%
83%
88%
I am able to openly communicate concerns to my supervisor.
86%
83%
85%
85%
My supervisor encourages an open exchange of ideas.
85%
81%
83%
86%
My co-workers are willing to assist each other.
84%
84%
85%
89%
My supervisor encourages creative thinking.
84%
82%
82%
85%
Mecklenburg County values its employees.
81%
75%
71%
83%
My co-workers acknowledge my achievements.
80%
72%
76%
83%
My co-workers are respectful of each other.
Average Score:
79%
78%
82%
86%
86%
84%
84%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
142
Supplemental Information
Fiscal Year 2014
Sheriff's Office (SHF)
N = 881
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
98%
Results
97%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
96%
*
*
*
I have received adequate training needed to perform my job safely.
95%
93%
94%
94%
I have been trained to effectively identify safety hazards in the workplace.
94%
93%
93%
91%
I am comfortable talking about safety and health hazards with my supervisor.
94%
92%
*
95%
Overall, I feel secure at my workplace during regular business hours. *
92%
*
*
90%
2
97%
91%
84%
91%
86%
91%
85%
86%
89%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My supervisor is trustworthy.
90%
81%
85%
84%
90%
87%
86%
88%
My workload is reasonable. *
90%
*
*
80%
My work gives me a feeling of personal accomplishment.
89%
86%
Overall, I feel secure at my workplace after regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
89%
86%
*
92%
76%
89%
84%
IT solves my technology problems quickly.2
My supervisor values employees.
89%
81%
*
88%
82%
89%
84%
I have the necessary technology (hardware and software) to do my job well.
88%
85%
*
92%
85%
Employees in my division share job knowledge with each other.
87%
85%
86%
89%
*
92%
88%
Overall, I feel secure going to my vehicle during regular business hours. 2
My department director values our department's employees.
84%
77%
*
86%
My supervisor provides me with helpful suggestions to improve my job performance.
84%
82%
*
83%
I am given opportunities to increase my job skills through training (workshops, etc.).
I have received info about what to do in the event of an emergency (tornado, bomb threat).
84%
80%
83%
*
*
87%
87%
My department leadership clearly communicates department performance goals.
83%
77%
79%
79%
My supervisor encourages me to come up with better ways of doing things.
82%
79%
The technology (hardware and software) I use on the job is reliable.
80%
78%
*
87%
80%
My department leadership clearly communicates what is going on in my department.
80%
73%
77%
75%
My division continuously looks for ways to do things better.
80%
71%
74%
82%
Overall, I feel secure going to my vehicle after regular business hours. 2
79%
82%
85%
70%
The executive leadership of Mecklenburg County values County employees.
My co-workers are trustworthy.
78%
71%
77%
74%
*
77%
83%
The Board of County Commissioners values County employees.
My co-workers maintain a positive work environment.
77%
68%
76%
70%
*
71%
79%
IT solves my technology problems effectively.
Workplace safety is a priority in my department.
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
143
91%
89%
88%
91%
83%
84%
81%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Administrative
N = 106
FY14
FY13
FY12
FY14 County
Results
95%
Results
95%
Results
94%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
90%
85%
87%
89%
My supervisor clearly communicates my performance goals.
90%
83%
84%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
90%
85%
80%
86%
91%
87%
86%
89%
My supervisor supports my participation in professional development opportunities.
93%
87%
88%
91%
My supervisor provides sufficient feedback regarding my performance.
84%
84%
88%
87%
My supervisor provides timely feedback about my performance.
Average Score:
83%
79%
85%
86%
87%
83%
87%
88%
Employees in my division respect the diversity that exists among each other.
96%
93%
87%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
95%
92%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
87%
*
*
90%
92%
94%
90%
91%
I would recommend Mecklenburg County to others as a good place to work.
94%
96%
93%
90%
My supervisor provides the flexibility I need to balance work and personal life.
94%
94%
91%
92%
My supervisor treats me with respect.
94%
88%
92%
92%
My supervisor treats me fairly.
91%
87%
87%
90%
My co-workers are willing to assist each other.
90%
90%
82%
89%
My co-workers are respectful of each other.
89%
87%
82%
86%
Most days I feel good about coming to work.
89%
87%
89%
87%
Mecklenburg County values its employees.
89%
85%
80%
83%
I am able to openly communicate concerns to my supervisor.
87%
78%
84%
85%
My supervisor encourages an open exchange of ideas.
87%
81%
84%
86%
My supervisor encourages creative thinking.
87%
81%
84%
85%
My supervisor acknowledges my achievements.
84%
82%
85%
88%
My co-workers acknowledge my achievements.
Average Score:
82%
81%
74%
83%
89%
86%
85%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
144
Supplemental Information
Fiscal Year 2014
SHF - Administrative
N = 106
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
92%
Results
*
Overall
95%
The work I do is important.
98%
95%
98%
*
*
*
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Overall, I feel secure at my workplace during regular business hours. *
97%
*
*
90%
95%
99%
96%
91%
94%
89%
92%
89%
Overall, I feel secure at my workplace after regular business hours. 2
94%
95%
98%
76%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have received adequate training needed to perform my job safely.
93%
95%
95%
84%
93%
93%
96%
94%
My workload is reasonable. *
93%
*
I have the necessary technology (hardware and software) to do my job well.
93%
95%
*
92%
85%
I have been trained to effectively identify safety hazards in the workplace.
92%
86%
86%
91%
IT solves my technology problems effectively.2
My work gives me a feeling of personal accomplishment.
92%
89%
89%
86%
92%
86%
My supervisor is trustworthy.
89%
86%
*
83%
88%
I am able to apply skills I learn in trainings to better perform my job.
89%
82%
IT solves my technology problems quickly.2
My supervisor values employees.
89%
89%
*
86%
82%
89%
85%
*
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
89%
78%
*
87%
The executive leadership of Mecklenburg County values County employees.
88%
82%
My division continuously looks for ways to do things better.
87%
79%
*
78%
82%
Employees in my division share job knowledge with each other.
My supervisor encourages me to come up with better ways of doing things.
87%
91%
87%
78%
My department director values our department's employees.
86%
86%
The technology (hardware and software) I use on the job is reliable.
86%
87%
*
87%
80%
Overall, I feel secure going to my vehicle after regular business hours. 2
The Board of County Commissioners values County employees.
85%
91%
90%
70%
85%
75%
*
74%
My supervisor provides me with helpful suggestions to improve my job performance.
85%
81%
My co-workers maintain a positive work environment.
84%
84%
*
73%
79%
My department leadership clearly communicates department performance goals.
84%
79%
77%
79%
My co-workers are trustworthy.
83%
85%
82%
83%
My department leadership clearly communicates what is going on in my department.
80%
78%
75%
75%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
62%
67%
*
83%
I am comfortable talking about safety and health hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
2
*
*
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
145
97%
80%
91%
89%
81%
88%
84%
86%
83%
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Arrest Processing
N = 119
FY14
FY13
FY12
FY14 County
Results
96%
Results
78%
Results
‡
Overall
92%
My supervisor clearly communicates my performance goals.
91%
88%
‡
88%
My supervisor clearly communicates his or her expectations of my job.
90%
89%
‡
89%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
92%
‡
86%
91%
87%
-
89%
My supervisor supports my participation in professional development opportunities.
90%
79%
‡
91%
My supervisor provides sufficient feedback regarding my performance.
89%
87%
‡
87%
My supervisor provides timely feedback about my performance.
89%
83%
‡
86%
Average Score:
89%
83%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
95%
94%
‡
92%
Employees in my division respect the diversity that exists among each other.
91%
79%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
88%
*
‡
90%
92%
86%
-
91%
My supervisor provides the flexibility I need to balance work and personal life.
95%
87%
‡
92%
My supervisor treats me with respect.
92%
93%
‡
92%
My supervisor treats me fairly.
89%
91%
‡
90%
My supervisor acknowledges my achievements.
89%
84%
‡
88%
I would recommend Mecklenburg County to others as a good place to work.
89%
90%
‡
90%
My supervisor encourages creative thinking.
86%
83%
‡
85%
My co-workers are willing to assist each other.
86%
77%
‡
89%
Most days I feel good about coming to work.
85%
83%
‡
87%
I am able to openly communicate concerns to my supervisor.
85%
85%
‡
85%
My supervisor encourages an open exchange of ideas.
84%
83%
‡
86%
My co-workers are respectful of each other.
83%
68%
‡
86%
Mecklenburg County values its employees.
81%
73%
‡
83%
My co-workers acknowledge my achievements.
Average Score:
79%
65%
‡
83%
86%
82%
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
146
Supplemental Information
Fiscal Year 2014
SHF - Arrest Processing
N = 119
Questions
FY14
FY13
FY12
FY14 County
Results
97%
Results
*
Results
‡
Overall
97%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
Overall, I feel secure at my workplace during regular business hours. *
96%
83%
‡
84%
96%
*
‡
90%
I am comfortable talking about safety and health hazards with my supervisor.
95%
93%
‡
95%
I have received adequate training needed to perform my job safely.
95%
87%
‡
94%
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
94%
87%
‡
91%
94%
91%
‡
91%
My supervisor is trustworthy.
93%
88%
‡
88%
Workplace safety is a priority in my department.
93%
89%
‡
89%
Overall, I feel secure at my workplace after regular business hours. 2
The work I do is important.
93%
86%
‡
76%
93%
94%
‡
98%
IT solves my technology problems effectively.2
92%
65%
‡
86%
IT solves my technology problems quickly.2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
90%
65%
‡
82%
89%
86%
‡
83%
My workload is reasonable. *
88%
*
‡
80%
My supervisor values employees.
88%
81%
‡
88%
My work gives me a feeling of personal accomplishment.
86%
79%
‡
91%
I have the necessary technology (hardware and software) to do my job well.
86%
66%
‡
85%
My co-workers are trustworthy.
85%
70%
‡
83%
My supervisor provides me with helpful suggestions to improve my job performance.
84%
82%
‡
83%
My supervisor encourages me to come up with better ways of doing things.
84%
82%
‡
84%
Employees in my division share job knowledge with each other.
My department leadership clearly communicates department performance goals.
84%
80%
‡
88%
84%
76%
‡
79%
My division continuously looks for ways to do things better.
82%
74%
‡
82%
Overall, I feel secure going to my vehicle after regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
82%
84%
‡
70%
81%
71%
‡
89%
My department director values our department's employees.
80%
73%
‡
86%
My department leadership clearly communicates what is going on in my department.
79%
68%
‡
75%
The technology (hardware and software) I use on the job is reliable.
78%
57%
‡
80%
The executive leadership of Mecklenburg County values County employees.
My co-workers maintain a positive work environment.
76%
67%
‡
81%
76%
61%
‡
79%
The Board of County Commissioners values County employees.
75%
64%
‡
74%
I am given opportunities to increase my job skills through training (workshops, etc.).
69%
73%
‡
87%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
147
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Court Operations
N = 107
FY14
FY13
FY12
FY14 County
Results
93%
Results
88%
Results
93%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
96%
100%
89%
89%
My supervisor clearly communicates my performance goals.
96%
100%
88%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
88%
94%
87%
86%
93%
95%
89%
89%
My supervisor provides sufficient feedback regarding my performance.
96%
94%
89%
87%
My supervisor supports my participation in professional development opportunities.
93%
94%
93%
91%
My supervisor provides timely feedback about my performance.
Average Score:
91%
94%
87%
86%
93%
94%
90%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
93%
92%
86%
92%
Employees in my division respect the diversity that exists among each other.
90%
82%
76%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
90%
*
*
90%
91%
87%
81%
91%
My supervisor treats me with respect.
98%
100%
95%
92%
Most days I feel good about coming to work.
96%
91%
91%
87%
My supervisor treats me fairly.
96%
96%
89%
90%
My supervisor provides the flexibility I need to balance work and personal life.
96%
96%
87%
92%
My supervisor acknowledges my achievements.
96%
92%
85%
88%
I am able to openly communicate concerns to my supervisor.
95%
96%
88%
85%
I would recommend Mecklenburg County to others as a good place to work.
93%
96%
91%
90%
My supervisor encourages an open exchange of ideas.
92%
88%
80%
86%
My supervisor encourages creative thinking.
87%
89%
75%
85%
My co-workers are willing to assist each other.
83%
80%
78%
89%
My co-workers acknowledge my achievements.
80%
72%
74%
83%
My co-workers are respectful of each other.
78%
78%
77%
86%
Mecklenburg County values its employees.
Average Score:
77%
85%
70%
83%
90%
89%
83%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
148
Supplemental Information
Fiscal Year 2014
SHF - Court Operations
N = 107
Questions
FY14
FY13
FY12
FY14 County
Results
99%
Results
98%
Results
Overall
98%
Overall, I feel secure at my workplace during regular business hours. *
98%
*
My workload is reasonable. *
97%
*
Workplace safety is a priority in my department.
97%
92%
I am comfortable talking about safety and health hazards with my supervisor.
97%
100%
*
95%
My supervisor is trustworthy.
97%
96%
92%
88%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
97%
IT solves my technology problems effectively.2
97%
87%
95%
86%
Overall, I feel secure going to my vehicle during regular business hours. 2
96%
98%
99%
91%
Overall, I feel secure at my workplace after regular business hours. 2
96%
96%
97%
76%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My supervisor values employees.
95%
93%
97%
84%
94%
92%
I have received adequate training needed to perform my job safely.
94%
96%
*
92%
94%
I have been trained to effectively identify safety hazards in the workplace.
93%
94%
96%
91%
My supervisor provides me with helpful suggestions to improve my job performance.
93%
96%
IT solves my technology problems quickly.2
My department director values our department's employees.
92%
78%
*
95%
82%
92%
90%
I have the necessary technology (hardware and software) to do my job well.
91%
88%
*
95%
85%
My work gives me a feeling of personal accomplishment.
91%
92%
*
91%
I am able to apply skills I learn in trainings to better perform my job.
91%
91%
91%
98%
*
99%
70%
The work I do is important.
2
Overall, I feel secure going to my vehicle after regular business hours.
My department leadership clearly communicates what is going on in my department.
*
*
*
92%
90%
80%
89%
88%
83%
86%
89%
90%
84%
81%
75%
Employees in my division share job knowledge with each other.
89%
82%
*
88%
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
92%
88%
96%
*
*
87%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
The technology (hardware and software) I use on the job is reliable.
87%
78%
94%
80%
My department leadership clearly communicates department performance goals.
86%
88%
79%
79%
My supervisor encourages me to come up with better ways of doing things.
85%
84%
My co-workers maintain a positive work environment.
81%
76%
*
64%
79%
My division continuously looks for ways to do things better.
80%
82%
78%
82%
My co-workers are trustworthy.
78%
73%
78%
83%
The Board of County Commissioners values County employees.
74%
75%
*
74%
The executive leadership of Mecklenburg County values County employees.
73%
73%
*
81%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
149
83%
84%
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Detention Staff
N = 403
FY14
FY13
FY12
FY14 County
Results
91%
Results
94%
Results
96%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
88%
86%
90%
89%
My supervisor clearly communicates my performance goals.
82%
79%
83%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
80%
78%
83%
86%
85%
84%
88%
89%
My supervisor supports my participation in professional development opportunities.
88%
85%
84%
91%
My supervisor provides sufficient feedback regarding my performance.
82%
78%
81%
87%
My supervisor provides timely feedback about my performance.
Average Score:
81%
75%
80%
86%
83%
79%
82%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
90%
89%
92%
Employees in my division respect the diversity that exists among each other.
88%
83%
85%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
86%
*
*
90%
88%
86%
87%
91%
My supervisor treats me with respect.
92%
89%
91%
92%
My supervisor treats me fairly.
90%
86%
89%
90%
I would recommend Mecklenburg County to others as a good place to work.
88%
90%
86%
90%
My supervisor provides the flexibility I need to balance work and personal life.
85%
80%
80%
92%
My supervisor acknowledges my achievements.
82%
76%
79%
88%
I am able to openly communicate concerns to my supervisor.
81%
78%
82%
85%
Most days I feel good about coming to work.
81%
83%
81%
87%
My co-workers are willing to assist each other.
79%
80%
84%
89%
My supervisor encourages an open exchange of ideas.
79%
76%
80%
86%
My supervisor encourages creative thinking.
78%
76%
79%
85%
Mecklenburg County values its employees.
74%
66%
65%
83%
My co-workers acknowledge my achievements.
74%
64%
73%
83%
My co-workers are respectful of each other.
Average Score:
73%
71%
79%
86%
81%
78%
81%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
150
Supplemental Information
Fiscal Year 2014
SHF - Detention Staff
N = 403
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
98%
Results
97%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
95%
*
*
*
I have received adequate training needed to perform my job safely.
94%
92%
94%
94%
I have been trained to effectively identify safety hazards in the workplace.
94%
96%
94%
91%
I am comfortable talking about safety and health hazards with my supervisor.
89%
89%
*
95%
88%
89%
91%
86%
*
86%
82%
2
IT solves my technology problems effectively.
I am able to apply skills I learn in trainings to better perform my job.
97%
87%
82%
IT solves my technology problems quickly.2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
87%
86%
86%
94%
*
83%
My supervisor is trustworthy.
86%
81%
83%
88%
My workload is reasonable. *
85%
*
85%
*
*
*
80%
Overall, I feel secure at my workplace during regular business hours. *
My work gives me a feeling of personal accomplishment.
85%
82%
*
91%
Employees in my division share job knowledge with each other.
85%
81%
Workplace safety is a priority in my department.
85%
79%
*
80%
89%
My supervisor values employees.
84%
78%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I have the necessary technology (hardware and software) to do my job well.
84%
68%
*
75%
84%
83%
88%
94%
85%
Overall, I feel secure at my workplace after regular business hours. 2
I am given opportunities to increase my job skills through training (workshops, etc.).
81%
77%
86%
76%
81%
74%
*
87%
My supervisor provides me with helpful suggestions to improve my job performance.
My department leadership clearly communicates department performance goals.
79%
74%
78%
70%
*
77%
79%
My department director values our department's employees.
78%
66%
*
86%
My supervisor encourages me to come up with better ways of doing things.
75%
71%
74%
80%
*
87%
84%
Overall, I feel secure going to my vehicle during regular business hours. 2
My department leadership clearly communicates what is going on in my department.
74%
67%
74%
75%
The technology (hardware and software) I use on the job is reliable.
74%
80%
87%
80%
The Board of County Commissioners values County employees.
73%
61%
My division continuously looks for ways to do things better.
71%
57%
*
66%
82%
The executive leadership of Mecklenburg County values County employees.
My co-workers are trustworthy.
71%
64%
69%
63%
*
70%
83%
Overall, I feel secure going to my vehicle after regular business hours. 2
My co-workers maintain a positive work environment.
68%
70%
77%
70%
66%
58%
66%
79%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
151
89%
90%
88%
88%
83%
91%
74%
81%
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Field Operations
N = 96
FY14
FY13
FY12
FY14 County
Results
100%
Results
97%
Results
99%
Overall
89%
My supervisor clearly communicates my performance goals.
99%
97%
100%
88%
My supervisor informs me about management decisions that relate to my job.
98%
96%
95%
86%
I have electronic access to the information I need to do my job well.
Average Score:
95%
77%
89%
92%
98%
92%
96%
89%
My supervisor supports my participation in professional development opportunities.
100%
99%
96%
91%
My supervisor provides sufficient feedback regarding my performance.
100%
96%
99%
87%
My supervisor provides timely feedback about my performance.
Average Score:
100%
96%
98%
86%
100%
97%
98%
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
99%
96%
99%
92%
Employees in my division respect the diversity that exists among each other.
98%
96%
95%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
96%
*
*
90%
97%
96%
97%
91%
My supervisor treats me with respect.
100%
100%
99%
92%
My supervisor acknowledges my achievements.
100%
99%
98%
88%
My supervisor provides the flexibility I need to balance work and personal life.
100%
100%
96%
92%
My supervisor encourages an open exchange of ideas.
99%
94%
98%
86%
My supervisor treats me fairly.
99%
99%
99%
90%
My supervisor encourages creative thinking.
99%
95%
95%
85%
I am able to openly communicate concerns to my supervisor.
98%
96%
96%
85%
I would recommend Mecklenburg County to others as a good place to work.
98%
96%
94%
90%
Most days I feel good about coming to work.
98%
99%
96%
87%
My co-workers are willing to assist each other.
97%
99%
99%
89%
My co-workers acknowledge my achievements.
97%
91%
91%
83%
My co-workers are respectful of each other.
96%
96%
98%
86%
Mecklenburg County values its employees.
Average Score:
93%
86%
81%
83%
98%
96%
95%
87%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
152
Supplemental Information
Fiscal Year 2014
SHF - Field Operations
N = 96
Questions
FY14
FY13
FY12
FY14 County
Results
96%
Results
I am given opportunities to increase my job skills through training (workshops, etc.).
Results
100%
Overall
87%
I have received adequate training needed to perform my job safely.
100%
99%
*
98%
My department director values our department's employees.
100%
95%
*
86%
My work gives me a feeling of personal accomplishment.
100%
99%
91%
100%
99%
*
99%
100%
99%
100%
91%
*
97%
98%
88%
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure going to my vehicle during regular business hours.
The work I do is important.
2
2
94%
84%
100%
100%
Workplace safety is a priority in my department.
100%
96%
My supervisor values employees.
99%
99%
Overall, I feel secure at my workplace during regular business hours. *
99%
*
*
*
Employees in my division share job knowledge with each other.
98%
96%
*
88%
My supervisor encourages me to come up with better ways of doing things.
98%
95%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
98%
95%
My supervisor is trustworthy.
98%
99%
*
98%
88%
I am able to apply skills I learn in trainings to better perform my job.
98%
95%
My co-workers are trustworthy.
98%
95%
*
96%
83%
I am comfortable talking about safety and health hazards with my supervisor.
98%
98%
*
95%
Overall, I feel secure at my workplace after regular business hours. 2
98%
97%
100%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
My co-workers maintain a positive work environment.
97%
97%
99%
70%
97%
92%
94%
79%
My division continuously looks for ways to do things better.
97%
96%
93%
82%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
I have been trained to effectively identify safety hazards in the workplace.
97%
*
*
97%
96%
96%
98%
91%
I have the necessary technology (hardware and software) to do my job well.
95%
68%
83%
85%
My department leadership clearly communicates what is going on in my department.
95%
92%
93%
75%
My department leadership clearly communicates department performance goals.
95%
96%
93%
79%
My workload is reasonable. *
95%
*
*
80%
The executive leadership of Mecklenburg County values County employees.
94%
77%
The technology (hardware and software) I use on the job is reliable.
93%
68%
*
78%
80%
89%
90%
83%
89%
81%
IT solves my technology problems effectively.2
91%
69%
88%
86%
IT solves my technology problems quickly.2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
86%
67%
88%
82%
83%
89%
*
83%
The Board of County Commissioners values County employees.
83%
75%
*
74%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
153
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Inmate Programs
N = 33
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
97%
93%
‡
89%
My supervisor clearly communicates my performance goals.
94%
87%
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
87%
87%
‡
86%
94%
92%
-
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor supports my participation in professional development opportunities.
100%
97%
‡
91%
My supervisor provides sufficient feedback regarding my performance.
90%
87%
‡
87%
My supervisor provides timely feedback about my performance.
Average Score:
87%
87%
‡
86%
92%
90%
-
88%
Staff in my division reflects diversity (backgrounds, values & beliefs).
100%
100%
‡
92%
Employees in my division respect the diversity that exists among each other.
96%
97%
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
96%
*
‡
90%
98%
98%
-
91%
I would recommend Mecklenburg County to others as a good place to work.
100%
97%
‡
90%
My supervisor provides the flexibility I need to balance work and personal life.
97%
87%
‡
92%
Most days I feel good about coming to work.
97%
94%
‡
87%
My supervisor treats me with respect.
97%
97%
‡
92%
My co-workers are willing to assist each other.
97%
90%
‡
89%
Mecklenburg County values its employees.
97%
86%
‡
83%
My co-workers acknowledge my achievements.
96%
83%
‡
83%
My supervisor treats me fairly.
90%
93%
‡
90%
My supervisor acknowledges my achievements.
87%
93%
‡
88%
My supervisor encourages creative thinking.
84%
83%
‡
85%
My supervisor encourages an open exchange of ideas.
84%
80%
‡
86%
I am able to openly communicate concerns to my supervisor.
83%
90%
‡
85%
My co-workers are respectful of each other.
Average Score:
79%
83%
‡
86%
91%
89%
-
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
154
Supplemental Information
Fiscal Year 2014
SHF - Inmate Programs
N = 33
Questions
FY14
FY13
FY12
FY14 County
I have been trained to effectively identify safety hazards in the workplace.
Results
100%
Results
96%
Results
‡
Overall
91%
I have received adequate training needed to perform my job safely.
100%
96%
‡
94%
I have the necessary technology (hardware and software) to do my job well.
100%
100%
‡
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
‡
97%
2
100%
100%
‡
86%
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure at my workplace during regular business hours. *
100%
93%
‡
76%
100%
*
‡
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
The work I do is important.
100%
97%
‡
91%
100%
100%
‡
98%
Workplace safety is a priority in my department.
100%
89%
‡
89%
My work gives me a feeling of personal accomplishment.
97%
97%
‡
91%
My workload is reasonable. *
97%
*
‡
80%
I am comfortable talking about safety and health hazards with my supervisor.
97%
96%
‡
95%
My department director values our department's employees.
96%
90%
‡
86%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The Board of County Commissioners values County employees.
96%
89%
‡
84%
96%
81%
‡
74%
IT solves my technology problems quickly.2
My department leadership clearly communicates department performance goals.
93%
96%
‡
82%
93%
90%
‡
79%
The executive leadership of Mecklenburg County values County employees.
93%
77%
‡
81%
92%
93%
‡
70%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
94%
‡
87%
I am able to apply skills I learn in trainings to better perform my job.
My division continuously looks for ways to do things better.
90%
100%
‡
89%
90%
90%
‡
82%
My supervisor is trustworthy.
89%
89%
‡
88%
My supervisor values employees.
89%
90%
‡
88%
Employees in my division share job knowledge with each other.
86%
87%
‡
88%
My co-workers maintain a positive work environment.
86%
93%
‡
79%
My supervisor encourages me to come up with better ways of doing things.
84%
86%
‡
84%
My department leadership clearly communicates what is going on in my department.
83%
83%
‡
75%
My co-workers are trustworthy.
81%
88%
‡
83%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
81%
87%
‡
83%
76%
96%
‡
80%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
67%
69%
‡
83%
IT solves my technology problems effectively.
2
Overall, I feel secure going to my vehicle after regular business hours.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
155
Enterprise Scorecard Measures
Fiscal Year 2014
SHF - Work Release
N = 17
FY14
FY13
FY12
FY14 County
Results
100%
Results
93%
Results
95%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
94%
89%
90%
89%
My supervisor clearly communicates my performance goals.
94%
89%
90%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
92%
89%
86%
86%
95%
90%
90%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
My supervisor supports my participation in professional development opportunities.
100%
89%
86%
91%
My supervisor provides sufficient feedback regarding my performance.
88%
79%
90%
87%
My supervisor provides timely feedback about my performance.
Average Score:
88%
84%
95%
86%
92%
84%
90%
88%
Diversity Perception
My supervisor treats all employees fairly regardless of diverse backgrounds. *
100%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
88%
95%
95%
92%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
88%
95%
90%
92%
92%
95%
93%
91%
My supervisor encourages creative thinking.
100%
83%
95%
85%
My supervisor provides the flexibility I need to balance work and personal life.
100%
95%
95%
92%
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
100%
90%
My supervisor treats me with respect.
94%
95%
95%
92%
My supervisor treats me fairly.
94%
89%
95%
90%
My supervisor encourages an open exchange of ideas.
94%
78%
90%
86%
I am able to openly communicate concerns to my supervisor.
94%
79%
100%
85%
Most days I feel good about coming to work.
94%
94%
86%
87%
Mecklenburg County values its employees.
94%
94%
90%
83%
My supervisor acknowledges my achievements.
81%
72%
86%
88%
My co-workers are willing to assist each other.
75%
84%
95%
89%
My co-workers acknowledge my achievements.
69%
72%
83%
83%
My co-workers are respectful of each other.
Average Score:
63%
94%
90%
86%
88%
87%
92%
87%
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
156
Supplemental Information
Fiscal Year 2014
SHF - Work Release
N = 17
Questions
FY14
FY13
FY12
FY14 County
Results
88%
Results
I am able to apply skills I learn in trainings to better perform my job.
Results
100%
Overall
89%
I am comfortable talking about safety and health hazards with my supervisor.
100%
94%
*
*
I have the necessary technology (hardware and software) to do my job well.
100%
100%
95%
85%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
100%
*
*
97%
2
100%
94%
100%
86%
100%
94%
100%
82%
IT solves my technology problems effectively.
IT solves my technology problems quickly.
My workload is reasonable. *
2
95%
100%
*
100%
100%
*
95%
80%
The technology (hardware and software) I use on the job is reliable.
The work I do is important.
100%
94%
*
98%
I am given opportunities to increase my job skills through training (workshops, etc.).
94%
88%
I have received adequate training needed to perform my job safely.
94%
89%
*
90%
94%
My supervisor provides me with helpful suggestions to improve my job performance.
94%
95%
*
83%
My supervisor values employees.
94%
83%
*
88%
My work gives me a feeling of personal accomplishment.
94%
88%
*
91%
The executive leadership of Mecklenburg County values County employees.
94%
94%
*
81%
My department director values our department's employees.
93%
83%
*
86%
My supervisor encourages me to come up with better ways of doing things.
93%
79%
My supervisor is trustworthy.
93%
83%
*
90%
88%
Overall, I feel secure going to my vehicle during regular business hours. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
93%
95%
95%
91%
92%
91%
*
83%
I have been trained to effectively identify safety hazards in the workplace.
88%
89%
86%
91%
Overall, I feel secure at my workplace during regular business hours. *
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
88%
*
*
90%
86%
89%
90%
84%
Overall, I feel secure at my workplace after regular business hours. 2
The Board of County Commissioners values County employees.
86%
89%
86%
76%
86%
94%
Overall, I feel secure going to my vehicle after regular business hours. 2
Employees in my division share job knowledge with each other.
85%
84%
*
75%
70%
81%
84%
My division continuously looks for ways to do things better.
81%
89%
*
86%
82%
My department leadership clearly communicates department performance goals.
80%
61%
84%
79%
Workplace safety is a priority in my department.
80%
74%
80%
89%
My department leadership clearly communicates what is going on in my department.
73%
37%
70%
75%
My co-workers maintain a positive work environment.
63%
68%
86%
79%
My co-workers are trustworthy.
53%
74%
89%
83%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
157
80%
87%
84%
74%
88%
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Enterprise Scorecard Measures
Fiscal Year 2014
Social Services (DSS)
N = 888
FY14
FY13
FY12
FY14 County
Results
89%
Results
91%
Results
86%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
85%
90%
89%
89%
My supervisor informs me about management decisions that relate to my job.
84%
86%
85%
86%
My supervisor clearly communicates my performance goals.
Average Score:
83%
88%
87%
88%
85%
89%
87%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
93%
96%
94%
96%
My supervisor supports my participation in professional development opportunities.
88%
92%
91%
91%
My supervisor provides sufficient feedback regarding my performance.
85%
86%
87%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
83%
86%
82%
86%
74%
*
*
86%
Average Score: 3
84%
90%
89%
89%
Employees in my division respect the diversity that exists among each other.
90%
91%
91%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
89%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
88%
88%
89%
92%
89%
89%
90%
91%
My co-workers are willing to assist each other.
90%
88%
88%
89%
My supervisor treats me with respect.
90%
95%
92%
92%
My supervisor provides the flexibility I need to balance work and personal life.
89%
92%
90%
92%
My supervisor treats me fairly.
87%
92%
87%
90%
My supervisor acknowledges my achievements.
86%
88%
85%
88%
My co-workers are respectful of each other.
85%
86%
87%
86%
I would recommend Mecklenburg County to others as a good place to work.
85%
88%
88%
90%
I am able to openly communicate concerns to my supervisor.
82%
87%
81%
85%
My supervisor encourages an open exchange of ideas.
82%
86%
84%
86%
My supervisor encourages creative thinking.
82%
86%
85%
85%
Most days I feel good about coming to work.
80%
83%
80%
87%
My co-workers acknowledge my achievements.
77%
80%
77%
83%
Mecklenburg County values its employees.
Average Score:
73%
73%
70%
83%
84%
87%
84%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
158
Supplemental Information
Fiscal Year 2014
Social Services (DSS)
N = 888
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
99%
Results
99%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
*
I am comfortable talking about safety and health hazards with my supervisor.
93%
96%
*
95%
I have received adequate training needed to perform my job safely.
93%
91%
92%
94%
93%
90%
90%
91%
Overall, I feel secure going to my vehicle during regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
89%
93%
96%
91%
89%
90%
*
83%
Employees in my division share job knowledge with each other.
88%
85%
*
88%
My work gives me a feeling of personal accomplishment.
88%
85%
91%
IT solves my technology problems effectively.2
My supervisor values employees.
87%
89%
*
85%
86%
86%
88%
Overall, I feel secure at my workplace during regular business hours. *
85%
*
*
*
Workplace safety is a priority in my department.
85%
86%
86%
89%
I am able to apply skills I learn in trainings to better perform my job.
84%
88%
*
89%
My department director values our department's employees.
84%
73%
*
86%
I am given opportunities to increase my job skills through training (workshops, etc.).
84%
89%
IT solves my technology problems quickly.2
My supervisor is trustworthy.
83%
85%
*
83%
82%
83%
87%
83%
88%
I have the necessary technology (hardware and software) to do my job well.
81%
85%
78%
85%
My supervisor encourages me to come up with better ways of doing things.
79%
84%
79%
79%
*
83%
84%
79%
80%
79%
83%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
78%
82%
83%
75%
82%
*
74%
80%
My co-workers maintain a positive work environment.
75%
77%
75%
79%
My division continuously looks for ways to do things better.
75%
74%
81%
82%
The executive leadership of Mecklenburg County values County employees.
73%
68%
My department leadership clearly communicates department performance goals.
69%
69%
*
74%
79%
Overall, I feel secure at my workplace after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
66%
80%
86%
76%
66%
63%
65%
75%
The Board of County Commissioners values County employees.
65%
59%
*
74%
My workload is reasonable. *
Overall, I feel secure going to my vehicle after regular business hours. 2
62%
*
60%
71%
*
73%
70%
I have been trained to effectively identify safety hazards in the workplace.
2
Overall, I am satisfied with the security personnel presence at the facility where I work.
My co-workers are trustworthy.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
159
97%
86%
90%
87%
84%
81%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
DSS - Administration
N = 33
FY14
FY13
FY12
FY14 County
Results
90%
Results
‡
Results
‡
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
84%
‡
‡
89%
My supervisor clearly communicates my performance goals.
81%
‡
‡
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
72%
‡
‡
86%
82%
-
-
89%
My supervisor supports my participation in professional development opportunities.
94%
‡
‡
91%
My supervisor provides sufficient feedback regarding my performance.
94%
‡
‡
87%
My supervisor provides timely feedback about my performance.
88%
‡
‡
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
I have a workplan that includes an individual development plan (IDP). 1 *
83%
‡
‡
96%
83%
‡
‡
86%
Average Score: 3
88%
-
-
89%
Employees in my division respect the diversity that exists among each other.
97%
‡
‡
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
‡
‡
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
85%
*
*
90%
91%
-
-
91%
My co-workers are willing to assist each other.
94%
‡
‡
89%
My supervisor provides the flexibility I need to balance work and personal life.
94%
‡
‡
92%
My co-workers are respectful of each other.
91%
‡
‡
86%
My co-workers acknowledge my achievements.
90%
‡
‡
83%
My supervisor treats me with respect.
88%
‡
‡
92%
Most days I feel good about coming to work.
88%
‡
‡
87%
My supervisor treats me fairly.
87%
‡
‡
90%
My supervisor acknowledges my achievements.
84%
‡
‡
88%
My supervisor encourages an open exchange of ideas.
83%
‡
‡
86%
I am able to openly communicate concerns to my supervisor.
81%
‡
‡
85%
I would recommend Mecklenburg County to others as a good place to work.
81%
‡
‡
90%
My supervisor encourages creative thinking.
81%
‡
‡
85%
Mecklenburg County values its employees.
Average Score:
77%
‡
‡
83%
86%
-
-
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
3
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
4
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
160
Supplemental Information
Fiscal Year 2014
DSS - Administration
N = 33
Questions
FY14
FY13
FY12
FY14 County
Results
97%
Results
‡
Results
‡
Overall
94%
I am comfortable talking about safety and health hazards with my supervisor.
94%
‡
‡
95%
The work I do is important.
94%
‡
‡
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
93%
‡
‡
97%
I have been trained to effectively identify safety hazards in the workplace.
93%
‡
‡
91%
My co-workers are trustworthy.
93%
‡
‡
83%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
91%
‡
‡
83%
My co-workers maintain a positive work environment.
91%
‡
‡
79%
I am given opportunities to increase my job skills through training (workshops, etc.).
90%
‡
‡
87%
Overall, I feel secure going to my vehicle during regular business hours. 2
Employees in my division share job knowledge with each other.
90%
‡
‡
91%
90%
‡
‡
88%
My work gives me a feeling of personal accomplishment.
88%
‡
‡
91%
My workload is reasonable. *
88%
‡
‡
80%
Workplace safety is a priority in my department.
88%
‡
‡
89%
My supervisor values employees.
87%
‡
‡
88%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
I am able to apply skills I learn in trainings to better perform my job.
87%
‡
‡
84%
84%
‡
‡
89%
Overall, I feel secure at my workplace during regular business hours. *
84%
‡
‡
90%
IT solves my technology problems effectively.2
84%
‡
‡
86%
IT solves my technology problems quickly.
My department director values our department's employees.
84%
‡
‡
82%
83%
‡
‡
86%
My division continuously looks for ways to do things better.
83%
‡
‡
82%
My supervisor is trustworthy.
83%
‡
‡
88%
I have the necessary technology (hardware and software) to do my job well.
81%
‡
81%
‡
‡
‡
85%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
81%
‡
‡
80%
The executive leadership of Mecklenburg County values County employees.
78%
‡
‡
81%
My supervisor encourages me to come up with better ways of doing things.
77%
‡
‡
84%
The Board of County Commissioners values County employees.
77%
‡
‡
74%
Overall, I feel secure at my workplace after regular business hours. 2
71%
‡
‡
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates department performance goals.
67%
‡
‡
70%
59%
‡
‡
79%
My department leadership clearly communicates what is going on in my department.
59%
‡
‡
75%
I have received adequate training needed to perform my job safely.
2
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New Measure.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
161
83%
Enterprise Scorecard Measures
Fiscal Year 2014
DSS - Community Resources
N = 56
FY14
FY13
FY12
FY14 County
Results
92%
Results
91%
Results
83%
Overall
89%
My supervisor informs me about management decisions that relate to my job.
92%
88%
80%
86%
I have electronic access to the information I need to do my job well.
90%
87%
87%
92%
My supervisor clearly communicates my performance goals.
Average Score:
90%
91%
79%
88%
91%
89%
82%
89%
Accessibility to Information
My supervisor clearly communicates his or her expectations of my job.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
96%
*
*
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
97%
94%
96%
My supervisor supports my participation in professional development opportunities.
94%
98%
98%
91%
My supervisor provides timely feedback about my performance.
94%
93%
75%
86%
My supervisor provides sufficient feedback regarding my performance.
Average Score: 3
94%
90%
79%
87%
95%
95%
87%
89%
Employees in my division respect the diversity that exists among each other.
98%
98%
100%
92%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
96%
94%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
94%
*
*
90%
96%
97%
97%
91%
My supervisor treats me with respect.
98%
93%
94%
92%
My co-workers are willing to assist each other.
96%
98%
90%
89%
My supervisor acknowledges my achievements.
96%
91%
80%
88%
My supervisor provides the flexibility I need to balance work and personal life.
94%
95%
94%
92%
My supervisor treats me fairly.
94%
91%
91%
90%
My co-workers are respectful of each other.
94%
96%
92%
86%
I am able to openly communicate concerns to my supervisor.
94%
91%
83%
85%
My supervisor encourages creative thinking.
92%
84%
89%
85%
My supervisor encourages an open exchange of ideas.
92%
89%
87%
86%
I would recommend Mecklenburg County to others as a good place to work.
92%
93%
96%
90%
Mecklenburg County values its employees.
91%
81%
80%
83%
Most days I feel good about coming to work.
88%
87%
92%
87%
My co-workers acknowledge my achievements.
Average Score:
87%
91%
83%
83%
93%
91%
89%
87%
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
162
Supplemental Information
Fiscal Year 2014
DSS - Community Resources
N = 56
Questions
FY14
FY13
FY12
FY14 County
I am comfortable talking about safety and health hazards with my supervisor.
Results
100%
Results
100%
Results
*
Overall
95%
The work I do is important.
100%
100%
I have received adequate training needed to perform my job safely.
98%
91%
*
91%
94%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
98%
*
*
97%
My work gives me a feeling of personal accomplishment.
96%
96%
Workplace safety is a priority in my department.
96%
88%
*
98%
89%
The executive leadership of Mecklenburg County values County employees.
96%
73%
Overall, I feel secure at my workplace during regular business hours. *
94%
*
*
*
Overall, I feel secure going to my vehicle during regular business hours. 2
I have been trained to effectively identify safety hazards in the workplace.
94%
96%
100%
91%
94%
93%
94%
91%
My supervisor is trustworthy.
94%
93%
78%
88%
My supervisor values employees.
93%
96%
*
88%
I am able to apply skills I learn in trainings to better perform my job.
92%
91%
89%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
92%
97%
*
*
My co-workers are trustworthy.
92%
98%
81%
83%
Employees in my division share job knowledge with each other.
91%
91%
*
88%
My department director values our department's employees.
90%
74%
86%
IT solves my technology problems effectively.2
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
96%
*
90%
88%
91%
*
87%
My supervisor encourages me to come up with better ways of doing things.
88%
83%
My division continuously looks for ways to do things better.
88%
72%
*
69%
82%
My workload is reasonable. *
87%
*
My co-workers maintain a positive work environment.
87%
89%
*
88%
79%
My supervisor provides me with helpful suggestions to improve my job performance.
The technology (hardware and software) I use on the job is reliable.
87%
87%
87%
86%
*
92%
80%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
86%
93%
89%
84%
Overall, I feel secure at my workplace after regular business hours. 2
I have the necessary technology (hardware and software) to do my job well.
85%
79%
88%
76%
83%
89%
85%
85%
IT solves my technology problems quickly.2
My department leadership clearly communicates department performance goals.
80%
93%
92%
82%
80%
64%
65%
79%
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours. 2
My department leadership clearly communicates what is going on in my department.
79%
73%
78%
72%
*
77%
70%
69%
62%
58%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
163
98%
91%
81%
90%
83%
86%
84%
80%
83%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
DSS - Economic Services
N = 418
FY14
FY13
FY12
FY14 County
Results
89%
Results
91%
Results
84%
Overall
92%
My supervisor clearly communicates his or her expectations of my job.
87%
90%
90%
89%
My supervisor clearly communicates my performance goals.
87%
90%
90%
88%
My supervisor informs me about management decisions that relate to my job.
Average Score:
84%
88%
89%
86%
87%
90%
88%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
96%
96%
97%
96%
My supervisor supports my participation in professional development opportunities.
90%
90%
92%
91%
My supervisor provides sufficient feedback regarding my performance.
87%
87%
89%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
85%
86%
84%
86%
77%
*
*
86%
Average Score: 3
87%
90%
90%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
91%
90%
90%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
90%
*
*
90%
Employees in my division respect the diversity that exists among each other.
Average Score: 3
89%
91%
92%
92%
90%
90%
91%
91%
My supervisor provides the flexibility I need to balance work and personal life.
91%
91%
90%
92%
My co-workers are willing to assist each other.
91%
87%
90%
89%
My supervisor treats me with respect.
90%
95%
92%
92%
My supervisor acknowledges my achievements.
87%
88%
86%
88%
My supervisor treats me fairly.
87%
92%
87%
90%
My co-workers are respectful of each other.
87%
85%
90%
86%
My supervisor encourages creative thinking.
84%
85%
86%
85%
I am able to openly communicate concerns to my supervisor.
83%
85%
81%
85%
My supervisor encourages an open exchange of ideas.
83%
85%
87%
86%
I would recommend Mecklenburg County to others as a good place to work.
83%
86%
85%
90%
My co-workers acknowledge my achievements.
77%
77%
80%
83%
Most days I feel good about coming to work.
75%
80%
78%
87%
Mecklenburg County values its employees.
Average Score:
72%
70%
70%
83%
84%
85%
85%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
164
Supplemental Information
Fiscal Year 2014
DSS - Economic Services
N = 418
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
98%
Results
99%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
*
*
I have received adequate training needed to perform my job safely.
95%
90%
92%
94%
I have been trained to effectively identify safety hazards in the workplace.
94%
88%
91%
91%
I am comfortable talking about safety and health hazards with my supervisor.
92%
96%
*
95%
Employees in my division share job knowledge with each other.
90%
83%
88%
Workplace safety is a priority in my department.
89%
89%
*
87%
89%
Overall, I feel secure going to my vehicle during regular business hours. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
89%
93%
94%
91%
88%
88%
*
83%
97%
IT solves my technology problems effectively.2
My supervisor values employees.
88%
88%
81%
86%
85%
82%
88%
Overall, I feel secure at my workplace during regular business hours. *
85%
*
*
*
My supervisor is trustworthy.
84%
86%
84%
88%
IT solves my technology problems quickly.2
My supervisor encourages me to come up with better ways of doing things.
83%
82%
78%
82%
83%
85%
*
84%
My work gives me a feeling of personal accomplishment.
83%
81%
*
91%
I am able to apply skills I learn in trainings to better perform my job.
82%
84%
*
89%
I am given opportunities to increase my job skills through training (workshops, etc.).
82%
86%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
My department director values our department's employees.
82%
81%
*
82%
84%
81%
71%
My co-workers are trustworthy.
80%
76%
*
83%
83%
I have the necessary technology (hardware and software) to do my job well.
80%
85%
78%
85%
My supervisor provides me with helpful suggestions to improve my job performance.
My co-workers maintain a positive work environment.
80%
82%
83%
75%
73%
*
76%
79%
My division continuously looks for ways to do things better.
73%
70%
81%
82%
Overall, I feel secure at my workplace after regular business hours. 2
The executive leadership of Mecklenburg County values County employees.
71%
83%
88%
76%
71%
66%
The technology (hardware and software) I use on the job is reliable.
70%
76%
*
65%
80%
My department leadership clearly communicates department performance goals.
68%
67%
79%
79%
Overall, I feel secure going to my vehicle after regular business hours. 2
66%
77%
77%
70%
The Board of County Commissioners values County employees.
My department leadership clearly communicates what is going on in my department.
65%
56%
62%
60%
*
74%
75%
My workload is reasonable. *
55%
*
*
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
165
90%
87%
86%
81%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
DSS - Services for Adults
N = 116
FY14
FY13
FY12
FY14 County
Results
87%
Results
87%
Results
88%
Overall
92%
My supervisor informs me about management decisions that relate to my job.
86%
76%
76%
86%
My supervisor clearly communicates his or her expectations of my job.
81%
83%
86%
89%
My supervisor clearly communicates my performance goals.
Average Score:
81%
84%
81%
88%
84%
82%
83%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
95%
94%
92%
96%
My supervisor provides sufficient feedback regarding my performance.
83%
82%
82%
87%
My supervisor supports my participation in professional development opportunities.
81%
88%
87%
91%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
79%
80%
78%
86%
69%
*
*
86%
Average Score: 3
82%
86%
85%
89%
Employees in my division respect the diversity that exists among each other.
84%
81%
85%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
83%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
82%
84%
88%
92%
83%
82%
86%
91%
My co-workers are willing to assist each other.
88%
83%
78%
89%
My supervisor treats me with respect.
87%
91%
90%
92%
Most days I feel good about coming to work.
87%
83%
86%
87%
My supervisor treats me fairly.
86%
84%
83%
90%
My co-workers are respectful of each other.
86%
80%
79%
86%
I would recommend Mecklenburg County to others as a good place to work.
85%
86%
92%
90%
My supervisor provides the flexibility I need to balance work and personal life.
85%
86%
83%
92%
I am able to openly communicate concerns to my supervisor.
80%
84%
77%
85%
My supervisor acknowledges my achievements.
79%
83%
74%
88%
My supervisor encourages creative thinking.
77%
77%
77%
85%
My supervisor encourages an open exchange of ideas.
76%
81%
75%
86%
My co-workers acknowledge my achievements.
75%
67%
63%
83%
Mecklenburg County values its employees.
Average Score:
69%
73%
73%
83%
81%
81%
79%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
166
Supplemental Information
Fiscal Year 2014
DSS - Services for Adults
N = 116
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
100%
Results
98%
Results
Overall
98%
*
*
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
97%
*
My work gives me a feeling of personal accomplishment.
95%
88%
I have been trained to effectively identify safety hazards in the workplace.
92%
93%
I am comfortable talking about safety and health hazards with my supervisor.
91%
90%
*
95%
I have received adequate training needed to perform my job safely.
90%
91%
93%
94%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
89%
91%
*
83%
Overall, I feel secure going to my vehicle during regular business hours. 2
Employees in my division share job knowledge with each other.
88%
94%
97%
91%
87%
75%
88%
Overall, I feel secure at my workplace during regular business hours. *
85%
*
*
*
My supervisor values employees.
84%
79%
*
88%
I am able to apply skills I learn in trainings to better perform my job.
84%
80%
Workplace safety is a priority in my department.
83%
87%
*
87%
89%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
83%
85%
87%
84%
IT solves my technology problems effectively.2
My supervisor is trustworthy.
82%
82%
89%
86%
81%
84%
82%
88%
My co-workers are trustworthy.
81%
81%
74%
83%
My department director values our department's employees.
79%
69%
I have the necessary technology (hardware and software) to do my job well.
78%
80%
*
79%
85%
I am given opportunities to increase my job skills through training (workshops, etc.).
77%
84%
*
87%
My supervisor provides me with helpful suggestions to improve my job performance.
76%
77%
My co-workers maintain a positive work environment.
76%
74%
*
71%
79%
The technology (hardware and software) I use on the job is reliable.
76%
81%
81%
80%
IT solves my technology problems quickly.
The executive leadership of Mecklenburg County values County employees.
75%
80%
91%
82%
73%
63%
*
81%
My supervisor encourages me to come up with better ways of doing things.
72%
76%
My department leadership clearly communicates what is going on in my department.
72%
63%
*
66%
75%
My workload is reasonable. *
71%
*
My division continuously looks for ways to do things better.
71%
66%
*
79%
82%
My department leadership clearly communicates department performance goals.
68%
66%
67%
79%
Overall, I feel secure at my workplace after regular business hours. 2
65%
78%
90%
76%
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours. 2
59%
57%
57%
78%
*
79%
70%
2
*
93%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
167
97%
91%
91%
90%
89%
86%
83%
84%
80%
74%
Enterprise Scorecard Measures
Fiscal Year 2014
DSS - Youth and Family Services
N = 265
FY14
FY13
FY12
FY14 County
Results
89%
Results
90%
Results
89%
Overall
92%
My supervisor informs me about management decisions that relate to my job.
82%
87%
85%
86%
My supervisor clearly communicates his or her expectations of my job.
81%
90%
91%
89%
My supervisor clearly communicates my performance goals.
Average Score:
78%
86%
87%
88%
82%
88%
88%
89%
My supervisor annually assesses progress on my individual development plan. 1, 4
88%
96%
86%
96%
My supervisor supports my participation in professional development opportunities.
86%
94%
92%
91%
My supervisor provides sufficient feedback regarding my performance.
79%
86%
88%
87%
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1 *
78%
84%
85%
86%
66%
*
*
86%
Average Score: 3
79%
90%
88%
89%
Employees in my division respect the diversity that exists among each other.
89%
92%
89%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
88%
*
*
90%
Staff in my division reflects diversity (backgrounds, values & beliefs).
Average Score: 3
83%
86%
87%
92%
87%
89%
88%
91%
My supervisor treats me with respect.
89%
96%
95%
92%
My co-workers are willing to assist each other.
88%
90%
91%
89%
I would recommend Mecklenburg County to others as a good place to work.
88%
90%
89%
90%
My supervisor provides the flexibility I need to balance work and personal life.
86%
94%
91%
92%
My supervisor treats me fairly.
86%
94%
91%
90%
My supervisor acknowledges my achievements.
83%
87%
89%
88%
Most days I feel good about coming to work.
82%
87%
77%
87%
My co-workers are respectful of each other.
81%
87%
85%
86%
My supervisor encourages an open exchange of ideas.
80%
89%
87%
86%
I am able to openly communicate concerns to my supervisor.
79%
91%
86%
85%
My supervisor encourages creative thinking.
79%
89%
88%
85%
Mecklenburg County values its employees.
74%
74%
66%
83%
My co-workers acknowledge my achievements.
Average Score:
73%
84%
73%
83%
82%
89%
85%
87%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
Diversity Perception
Motivation & Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
168
Supplemental Information
Fiscal Year 2014
DSS - Youth and Family Services
N = 265
Questions
The work I do is important.
FY14
FY13
FY12
FY14 County
Results
100%
Results
100%
Results
Overall
98%
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
98%
*
*
*
I am comfortable talking about safety and health hazards with my supervisor.
94%
98%
*
95%
My work gives me a feeling of personal accomplishment.
91%
89%
I have been trained to effectively identify safety hazards in the workplace.
91%
91%
*
86%
91%
I have received adequate training needed to perform my job safely.
90%
91%
90%
94%
My department director values our department's employees.
90%
74%
89%
92%
*
90%
86%
IT solves my technology problems effectively.2
Overall, I feel secure going to my vehicle during regular business hours. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat).
89%
92%
97%
91%
89%
93%
*
83%
I am given opportunities to increase my job skills through training (workshops, etc.).
88%
92%
*
87%
I am able to apply skills I learn in trainings to better perform my job.
87%
93%
IT solves my technology problems quickly.2
My supervisor values employees.
86%
91%
*
88%
82%
86%
91%
*
88%
Employees in my division share job knowledge with each other.
85%
90%
88%
Overall, I feel secure at my workplace during regular business hours. *
84%
*
*
*
I have the necessary technology (hardware and software) to do my job well.
82%
86%
77%
85%
The technology (hardware and software) I use on the job is reliable.
81%
87%
80%
80%
My supervisor is trustworthy.
78%
87%
83%
88%
Workplace safety is a priority in my department.
77%
80%
77%
89%
My supervisor encourages me to come up with better ways of doing things.
76%
84%
My division continuously looks for ways to do things better.
74%
76%
*
80%
82%
My supervisor provides me with helpful suggestions to improve my job performance.
My co-workers are trustworthy.
74%
83%
72%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
The executive leadership of Mecklenburg County values County employees.
71%
97%
91%
86%
89%
90%
84%
83%
81%
*
75%
83%
69%
79%
84%
70%
68%
My co-workers maintain a positive work environment.
70%
81%
*
72%
79%
My department leadership clearly communicates what is going on in my department.
69%
66%
55%
75%
My department leadership clearly communicates department performance goals.
68%
70%
69%
79%
The Board of County Commissioners values County employees.
62%
59%
*
74%
My workload is reasonable. *
Overall, I feel secure at my workplace after regular business hours. 2
62%
*
55%
75%
*
78%
76%
Overall, I feel secure going to my vehicle after regular business hours. 2
47%
59%
56%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
169
81%
80%
Enterprise Scorecard Measures
Fiscal Year 2014
Office of the Tax Collector (TAX)
N = 51
FY14
FY13
FY12
FY14 County
Results
89%
Results
98%
Results
92%
Overall
92%
My supervisor clearly communicates my performance goals.
88%
86%
87%
88%
My supervisor informs me about management decisions that relate to my job.
83%
86%
89%
86%
My supervisor clearly communicates his or her expectations of my job.
Average Score:
81%
90%
92%
89%
85%
90%
90%
89%
Accessibility to Information
I have electronic access to the information I need to do my job well.
Development
I have a workplan that includes an individual development plan (IDP). 1 *
100%
*
*
86%
My supervisor annually assesses progress on my individual development plan. 1, 4
98%
94%
92%
96%
My supervisor provides sufficient feedback regarding my performance.
88%
86%
84%
87%
My supervisor provides timely feedback about my performance.
84%
82%
86%
86%
My supervisor supports my participation in professional development opportunities.
Average Score: 3
82%
93%
93%
91%
90%
89%
89%
89%
Staff in my division reflects diversity (backgrounds, values & beliefs).
96%
98%
100%
92%
Employees in my division respect the diversity that exists among each other.
94%
98%
100%
92%
My supervisor treats all employees fairly regardless of diverse backgrounds. *
Average Score: 3
75%
*
*
90%
88%
98%
100%
91%
86%
Diversity Perception
Motivation & Satisfaction
My co-workers are respectful of each other.
96%
98%
92%
My co-workers are willing to assist each other.
92%
100%
98%
89%
I would recommend Mecklenburg County to others as a good place to work.
90%
93%
98%
90%
Mecklenburg County values its employees.
86%
88%
84%
83%
My supervisor acknowledges my achievements.
85%
83%
85%
88%
Most days I feel good about coming to work.
83%
93%
92%
87%
My co-workers acknowledge my achievements.
80%
90%
79%
83%
My supervisor provides the flexibility I need to balance work and personal life.
78%
92%
86%
92%
My supervisor treats me fairly.
77%
82%
86%
90%
My supervisor treats me with respect.
76%
82%
88%
92%
My supervisor encourages creative thinking.
76%
89%
91%
85%
I am able to openly communicate concerns to my supervisor.
73%
79%
81%
85%
My supervisor encourages an open exchange of ideas.
Average Score:
72%
85%
91%
86%
82%
89%
89%
87%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
4
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY14 average cannot be compared directly to previous years due to a new question added to this index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" received this question.
2014 Employee Climate Survey
170
Supplemental Information
Fiscal Year 2014
Office of the Tax Collector (TAX)
N = 51
Questions
FY14
FY13
FY12
FY14 County
I would be willing to use the Report Line if I had concerns about fraud or unethical activity. *
Results
100%
Results
*
Results
*
Overall
97%
The work I do is important.
100%
100%
96%
95%
*
*
98%
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Employees in my division share job knowledge with each other.
94%
90%
88%
I am comfortable talking about safety and health hazards with my supervisor.
93%
93%
*
*
My work gives me a feeling of personal accomplishment.
92%
93%
91%
I have received adequate training needed to perform my job safely.
91%
100%
*
81%
My department director values our department's employees.
91%
90%
My department leadership clearly communicates department performance goals.
90%
Overall, I feel secure going to my vehicle during regular business hours. 2
I am able to apply skills I learn in trainings to better perform my job.
My co-workers maintain a positive work environment.
89%
My division continuously looks for ways to do things better.
I have the necessary technology (hardware and software) to do my job well.
83%
95%
94%
86%
86%
*
94%
79%
90%
93%
92%
91%
89%
98%
93%
*
80%
79%
89%
95%
96%
82%
85%
95%
87%
85%
My co-workers are trustworthy.
85%
85%
69%
83%
I have been trained to effectively identify safety hazards in the workplace.
84%
95%
64%
91%
Overall, I feel secure at my workplace during regular business hours. *
84%
*
*
90%
Workplace safety is a priority in my department.
84%
100%
77%
89%
My workload is reasonable. *
84%
*
*
80%
The executive leadership of Mecklenburg County values County employees.
83%
90%
*
81%
I am given opportunities to increase my job skills through training (workshops, etc.).
80%
95%
My supervisor is trustworthy.
80%
77%
*
84%
88%
My supervisor encourages me to come up with better ways of doing things.
79%
89%
*
84%
My supervisor provides me with helpful suggestions to improve my job performance.
My department leadership clearly communicates what is going on in my department.
79%
84%
78%
85%
*
82%
75%
My supervisor values employees.
77%
83%
Overall, I am satisfied with the security personnel presence at the facility where I work. 2
72%
88%
*
84%
84%
Overall, I feel secure at my workplace after regular business hours. 2
71%
87%
81%
76%
IT solves my technology problems effectively.2
The technology (hardware and software) I use on the job is reliable.
70%
84%
85%
86%
70%
85%
75%
80%
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours. 2
67%
81%
66%
90%
*
73%
70%
IT solves my technology problems quickly.2
61%
83%
84%
82%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
* = New Measure.
Question worded differently on 2013 survey.
The FY13 average cannot be compared directly to previous years due to a new question added to this index.
2014 Employee Climate Survey
171
89%
87%
83%
88%
74%