Mecklenburg County – Asset and Facility Management
March 2015
Monthly Report
Department Overview
Asset and Facility Management (AFM) comprises Design and Construction Project Management, Facility Maintenance
and Operations, Security Services, Real Estate Management, and Fleet & Courier Services.
• Government Facilities Master Plan: The consultant retained to prepare the Master Plan, WGM Design, is
90% complete with preparation of test fits and blocking diagrams for the Land Use and Environmental Services
Agency (LUESA) Relocation, the MEDIC Relocation, and for departments relocating to the Valerie C. Woodard
Center. The Architectural Selection Committee completed interviews for the LUESA and MEDIC relocation
projects. A Board Action was submitted for approval to utilize the Construction Management @ Risk
Methodology for the MEDIC and the LUESA/Woodard renovation projects. Fryday & Doyne Architects continues
work on blocking diagrams and test fits for relocations and renovations in the Government District.
• Facility Security (decline in FY14 Employee Climate Survey scores for satisfaction with security): Human
Resources’ Learning and Development staff conducted three focus groups at Kuralt, Hal Marshall, and Woodard
locations to determine reasons behind the decline in the Employee Climate Survey security question
scores. There is one scheduled focus group remaining at Bob Walton Plaza scheduled for March 19, 2015. Key
themes from the focus groups will be compiled and recommendations will be presented to the County Manager.
• Design and Construction Project Management: Edwin Bouldin has been selected as the Architect for the
Holly Bend House Historic Renovation. Holzheimer Bolek + Meehan has been selected as the Architect for the
Morrison Library Renovation project. First Ward Park site construction and surrounding infrastructure
construction work is progressing and is on schedule despite the recent bad weather. Construction progress
includes: site work and grading - approximately 80% complete; interactive fountain and granite boulder steps approximately 30% complete; decorative fountain and trellis area - approximately 30% complete; restroom
building - approximately 10% complete.
• Facility Maintenance and Operations: AFM received bids and awarded contracts for the following projects:
Cooling Tower Replacement - South County Regional Library; Parking Lot Repairs – Main Library; HVAC
Replacement – Mint Hill Library; Roof Repairs - Mahlon Adams Pavilion; HVAC Repairs - Elon Recreation Center;
Partial HVAC replacement - West Charlotte Recreation Center. AFM has awarded a consultant contract for the
HVAC Replacement - Mathews Library.
Key Performance Indicators
•
Ninety-one percent of construction and Capital Reserve projects have been completed on schedule over the
past 12 months.
Context for Key Performance Indicators
•
Forty-four construction and Capital Reserve projects were completed over the past 12 months. Some of the
projects completed in February include the Security Upgrades for the Register of Deeds, Charlotte East Security
Upgrades, South County Library Carpet Replacement, Floor Finishes Replacement projects at Jail North and Jail
Central, Replacement of shower pans at WRRC, and Re-striping of the Hal Marshal Parking lot.
Mecklenburg County – Board of Elections
March 2015
Monthly Report
Department Overview
Key Performance Indicators
New Law Changes
Starting with the 2016 elections, North Carolina will have two primary elections. The change in the date for
the Presidential Preference Primary is a result of S.L. 2013-381, which is the Voter Information Verification
Act (VIVA). North Carolina will now follow immediately after South Carolina holds its first Presidential
Preference Primary. Historically, South Carolina has held its Presidential Preference Primary in January or
February.
The Primary for state and local offices will continue to be held on the traditional first Tuesday after the first
Monday in May – that date being May 3, 2016.
Mecklenburg County – Child Support Enforcement
March 2015
Monthly Report
Department Overview
Child Support Legislative Updates
• NC Senate Bill 114 “Custodial Parent/Party Cooperate with Child Support” - This act, if it became law, would
require the Department of Health and Human Services (DHHS) to develop a plan requiring a custodial parent
receiving child care subsidy payments to cooperate with county child support services programs as a
condition of receiving child care subsidy payments. The DHHS will provide a report on the plan to the Joint
Legislative Oversight Committee by February 1, 2016. Mecklenburg County Child Support Enforcement is
working with Mecklenburg County Department of Social Services to determine how this act would potentially
impact the number of cases in the Mecklenburg County Child Support Enforcement’s caseload.
• NC Senate Bill 115 “Federal Child Support Incentive Payments” - This act, if it became law, would decrease the
amount of incentive funds passed-through to counties by allowing the NC Child Support Services (NCCSS)
office to retain up to 15% of the annual federal incentive payments it receives from the federal government.
The intent of the act is for enhancement to the “Centralized Services” provided by NCCSS. NCCSS will report
on the plan to the Joint Legislative Oversight Committee by November 1, 2015.
Key Performance Indicators – FYTD 2015
Actual
Target
88.30%
91.21%
Paternity Establishment
65.98%
66.73%
Cases Under Order
60.71%
60.89%
Current Support Collected
54.84%
62.04%
Cases w/Payments to Arrears
65.29%
Total Collections*
0%
10%
20%
30%
40%
50%
60%
100.00%
70%
80%
90% 100%
*Total Collections FYTD $31,136,031 /divided by/State mandated annual target $47,690,616
Context for Key Performance Indicators
• Paternity Establishment is the # of children born out of wedlock with established paternity for the current fiscal
year divided by # of children born out of wedlock open during the preceding fiscal year.
• Cases under Order is the # of cases in a caseload w/support orders divided by # of cases. This measure shows
how much of the agency’s caseload is enforceable.
• Current Support Collections is the $ collected divided by $ owed that are not past-due. This measure provides
the basic outcome for CSE which is regular and dependable support payments to families.
• Cases with Payments to Arrears is the # of cases in which at least one payment on arrears occurred divided by
the # of arrearages cases.
• Total Collections is the sum of current support plus arrears collected FYTD/divided by/ State mandated annual
target $47,690,616.
Mecklenburg County – Community Support Services
March 2015
Monthly Report
Department Overview
Women’s Commission Division
•
The Teen Dating Violence Awareness (TDVA) Committee and Forward youth group sponsored awareness and prevention
events on teen dating violence during February. During the national event on this topic, “Wear Orange 4 Love Day,”
held on February 10, 450 people in the County were counted wearing orange; 13,000 residents received giveaways; and
2,800 promotional posters were distributed. As part of the day’s festivities, the TDVA Committee hosted an event
attended by 150 people. Event participants listened to the Rocky River drum line; watched cheer squads perform; and
heard personal stories from survivors of dating violence. At West Charlotte High School, 30 students participated in a
lunch-time table activity. Rocky River High School hosted an “Orange Out” basketball game, and East Mecklenburg High
School reached approximately 1,800 students including 35 individuals who attended a “Love Is…” event.
•
Charlotte-Mecklenburg Schools contributed over 5,000 essays as part of the annual “Do the Write Thing” writing contest
for middle school students. As part of this contest, students reflect on their experience with violence in their life. The
Women’s Commission Division and Charlotte-Mecklenburg Police Department will host a formal recognition and awards
ceremony on March 30, 2015 at the Charlotte Police and Fire Training Academy. The two winning essay writers (one
male and one female) will earn a trip to Washington, DC. Students from across the country will have their winning essays
featured in a leather-bound book and presented to the Library of Congress.
•
The Supervised Visitation & Safe Exchange (SVSE) Center, a new program service, provides supervised visits and safe
exchanges to families who have experienced domestic violence. Since opening in November 2014, over 25 referrals
have been received, and the majority of referrals originated from the 26th Judicial District (Mecklenburg’s District).
Currently, eight families are receiving supervised visits and exchange services. This comprises 31 individuals (i.e., 15
children and 16 adults).
Key Performance Indicators
Homeless Services Division (HSS):
Number of meals provided at the Homeless Resource Center = 1,534
Number of households served with rental subsidy as part of the Shelter Plus Care Program = 243
Veterans Services Division (VSO):
Number of claims filed = 169
Women’s Commission Division (WOC): The graph below includes Domestic Violence program service data.
New Clients Served in February
60.00
40.00
47.00
42.00
44.00
42.00
27.00
20.00
20.00
NOVA (Perpetrator Services)
Adult Victims
02/28/14
02/28/15
Context for Key Performance Indicators
Performance is stable for all Community Support Services division indicators.
Child Witnesses
Mecklenburg County – Assessor’s Office
March 2015
Monthly Report
Department Overview
Major department initiatives during the month of February 2015:
•
Pearson Appraisal Service (PAS) has completed the field work for commercial and residential properties and
associated data entry. The remaining personnel will continue to perform quality control on the data entry and
handle pending appeals.
County appraisers have completed the annual new construction listings and field visits generated by PAS reviews.
The last batch of SL-362 notices for both residential and commercial properties was mailed during the first week
of March 2015.
•
•
Key Performance Indicators
Measures
Property Tax Commission (PTC) appeals closed
SL-362 appeals received, awaiting BER hearing
SL-362 appeals heard by the BER in 2014 & 2015
Parcels reviewed with no changes
Annual
Monthly
2,355
3,044
2,701
137
92
228
242,015
9,865
1
1
Parcels reviewed with value decreases
79,159
10,415
Parcels reviewed with value increases
25,037
1,847
Value of real property appraisals
Number of refunds processed
Amount of refunds
% Y-T-D
5.8%
3.0%
8%
70%
23%
1
7%
2
14,538,255,932 (278,164,959)
(1.9%)
3
204,793
23,064,362
27,603
4,089,998
Demand bills
Field visits generated by PAS reviews
34,710
13,721
173
0.00
Commercial canvassing
18,354
0.00
5
0.00
3,161
6
Residential canvassing
Revaluation review calls
42,832
42,224
5%
18%
4
0.002%
0.00%
0.00%
0.00%
7%
1
Annual reviews performed divided by total parcels reviewed by PAS (346,211).
Assessment value decreased (1.9%) from 14,816,420,891 to 14,538,255,932.
3
Refunds issued were 5% of the 324,084 total parcels reviewed (16,487/324,084=5%).
4
Demand bills for taxpayers that have not filed a BER appeal were not processed because of pending legislation.
The 173 demand bills were generated for 62 of the potential 25,037 parcels subject to value increases
(62/25,037=.002%)
5, 6
County Appraiser did not perform canvassing this month; instead, they completed the new construction listing
and ensured the data was recorded.
2
Context for Key Performance Indicators
•
•
•
•
•
There are 2,355 closed PTC appeals and 155 waiting for a resolution. There are a total of 2,510 since the 2011
revaluation.
The department has received 2,422 SL-362 appeals since the 2011 revaluation.
Notices mailed to customers who have appealed their parcel are used to calculate potential refunds and demand
bills. Notices mailed with No Changes are used to evaluate the efficiency of the 2011 appraisals.
There were 27,603 refunds plus interest totaling $4,089,998.28 processed in February 2015.
The average phone call length generated by the revaluation reviews was 3.5 minutes.
Mecklenburg County – Criminal Justice Services
March 2015
Monthly Report
Department Overview
•
•
•
•
The Criminal Justice Services Department is collaborating with Information Services and Technology to
complete the criminal justice data warehouse project; this project will link the records management
system, arrest processing center and courts, which will allow for robust statistical information about
the criminal justice system .
Forensic Evaluations completed a Memorandum of Agreement with the Charlotte School of Law and
will be interviewing students to work as volunteers as part of the Federal work-study program. In
addition to other projects, the law students will assist with the creation of an electronic tracking
system for court-ordered evaluations from Juvenile Court. This tracking system would allow the
Juvenile Court Liaison to update the judges on the status of court-ordered evaluations throughout the
various stages of completion.
A team from Mecklenburg County recently met with stakeholders from across the nation in Denver,
Colorado, to learn and share strategies on addressing frequent users of the justice system. This visit
was sponsored by the Center for Effective Public Policy as part of the Justice Reinvestment Initiative.
On February 12, the Mecklenburg County Driver’s License Restoration Clinic began accepting referrals
from Courtroom 1130. Referrals are initiated by the District Attorney based upon predefined criteria.
The License Restoration Clinic will be able to restore more licenses to County citizens.
Key Performance Indicators
Monthly Performance Indicators:
Department Unit
Pretrial Services
Fine Collection
Treatment Courts
Reentry Services
Forensic Evaluations
•
Measure
Public Safety Rate
Fine Collection Rate
Graduation Rate
Successful Program Completions
Diversionary Screenings/Eligibility Assessments
Annual Target
90%
87%
49%
Baseline
20
Monthly
Performance
96%
87%
56%
5
29
All measures with a set target fell close to or within their target, thus keeping department units on track
for meeting their annual target.
Context for Key Performance Indicators
• Monthly data is reported on a lag due to data collection/analysis needs. The numbers presented
represent Criminal Justice Services’ final performance numbers for the month of January.
• The Public Safety rate is the reverse of the previous re-arrest measure (i.e., re-arrest rate of 10% =
public safety rate of 90%). This measure was changed in order to align with the department’s service
level indicator.
• The Drug Court Graduation Rate is a cumulative year-to-date rate that reflects the month’s
performance, but also tempers the impact of graduates entering and leaving the program on a rolling
basis since there is not a defined cohort graduating each month.
Mecklenburg County – Economic Development Office
March 2015
Monthly Report
Department Overview
Economic Development Office (EDO) staff attended the following meetings to encourage the inclusion of Minority,
Women and Small Business Enterprise (M/W/SBE) subcontractors and the certification of new M/W/SBE vendors:
o
Mecklenburg County Medic 911 architectural/engineering short list committee and architect selection
committee, on February 16 and 19: The purpose of this meeting was to assist in the selection of a design firm.
o
Land Use and Environmental Services Agency; relocation and interiors meeting, on February 16 and 19: The
purpose of this meeting was to assist with the selection and relocation of current office space.
o
Toby Creek Greenway bid opening, on February 10 and rebidded on February 24. The purpose of this meeting
was to ensure the inclusion of M/W/SBE participation throughout bid selection process.
o
Walker’s Ferry Water Main Phase IV Extension on February 27: The purpose of this meeting was to discuss
M/W/SBE goals and the County’s construction policy with Charlotte Mecklenburg Utilities Department
(CMUD) staff prior to the completion of bid documents.
Key Performance Indicators
MWSBE
•
•
Persons reached via community outreach: 46 via four events
o Mecklenburg County Medic 911 meetings – 20 participants
o LUESA Meetings – 18 participants
o Toby Greenway Project – 5 participants
o Walkers Ferry Water Extension Project – 3 participants
Customers contacted via phone/email/in person: 121
Economic Development
•
•
•
Meetings with prospective new/expanding businesses – 0
BIP grants taken to the BOCC for approval in public session – 0
EDO Request for Information/Assistance – 3
Unemployment Rate Comparison
7
6.5
6.3
6
5.8
5.7
5.6
5.8
5.5
5.4
5.5
5.6
5.1
5
October
November
Notes: Mecklenburg County Unemployment rate not seasonally
adjusted.
January data unavailable until March 17.
Meckenburg County
North Carolina
U.S.
December
Source: U.S. Bureau of Labor Statistics &
NC Department of Commerce
Mecklenburg County – Financial Services Department
March 2015
Monthly Report
Department Overview
The overall goal of Financial Services is to provide fiscal stewardship and accountability of public funds. Department
reports on the financial operations of the County are used to draw down Federal and State revenues and provide
information for use by management and the County’s stakeholders.
• Financial Services recently completed the County’s sale of $100 million in General Obligation Public School Bonds,
Series 2015A. The total interest cost rate is 2.6262%.
•
Moody’s, Fitch and Standard & Poor’s assigned their highest rating, Aaa, to the bond issue. All three rating agencies
also affirmed their Aaa rating on the County’s previously issued outstanding GO debt and AA+ ratings on previously
issued certificates of participation and limited obligation bonds.
Key Performance Indicators
•
•
•
Number of Compliance Reviews completed: 7
Number of Financial Stability Reviews completed: 4
Number of checks vs. Electronic Fund Transfers (EFTs), compared to last year:
February
February
2014
2015
Checks:
2,952
4,078
EFTs:
2,515
1,606
Percent of Financial Reports Issued by Due Date: 100%
•
Ineligible Expenses Identified for Reimbursement
FY2015 Contract Compliance and Financial
Statement Reviews (Year to Date)
$35,000
16
12
$25,000
10
$20,000
8
6
$15,000
4
$10,000
2
0
$29,295
$30,000
14
$13,617
$5,000
July
August
September
October
November December
January
February
$0
Context for Key Performance Indicators
•
•
•
•
As of February 2015, 27 Compliance Reviews, 38 Financial Statement Reviews, and a determination of fiscal
compliance for 11 Volunteer Fire Departments have been completed for Fiscal Year 2015. Fluctuations in chart
data are due to seasonal nature of workload demands.
Payments by electronic fund transfer (EFT) are more economical for the County and provide funds to the vendors
more quickly; however, refunds are paid by check. There were 10,917 tax refunds related to SL362 in February.
These are not included in the number of checks for February 2015. FY14 data includes claims payments to
MeckLINK providers.
Financial reports comprise reports issued to external sources, such as the State or grantors. As of February 2015,
a total of 58 Financial Reports were completed to date in FY2015. Ninety-seven percent of those reports were
issued by the due date.
Ineligible Expenses are expenses billed to the County by service providers that are determined to be ineligible for
payment. The County expects to be reimbursed for all of these expenses. Compliance Reviews identified
$29,295.32 in ineligible expenses (all County funds).
Mecklenburg County – Health Department
March 2015
Monthly Report
Department Overview
Smoke‐Free and Tobacco‐Free Update:  The Health Department continues to prepare for the March 18 effective date of the Smoke‐Free Government Grounds Board of Health Rule and the Tobacco‐Free Parks County Ordinance. A variety of communication tools (for internal and external use) were developed and signage coordination plan completed, in conjunction with County, City and town partners. The Health Department maintains a webpage, www.tobaccofreemeck.org, which provides up‐to‐date developments on all aspects of this initiative. Breast and Cervical Cancer Screening Provider (BCCCP) Update:  The BCCCP program held its first mobile mammography event on February 12, serving 42 women. More events are planned for March, April and May 2015. Additionally, the team has launched an intensive marketing campaign to increase participation in the program for women 40 to 64 who reside in Mecklenburg County. Hepatitis A Clinic:  During the weekend of February 14, an employee at Dogwood Southern Table and Bar was confirmed to have a case of the hepatitis A virus. The employee did not prepare food, but was responsible for cleaning and polishing silverware and drinkware and delivering food to tables. In response to this case, health officials set up vaccination clinics at the Southeast Health Department the week of February 16. The clinic served over 500 people and received positive feedback from clients. Health Equity Initiatives:  Village HeartBEAT held its kick‐off event on January 17 at the Martin Luther King, Jr. Holiday Parade. Approximately 210 people participated. The kick‐off is the beginning of a 16‐week wellness program designed to reduce chronic disease risk factors, especially in the African‐American and Latino communities.  On February 27, Village HeartBEAT staff participated on a panel for the University of North Carolina at Charlotte’s Inaugural Health Disparities Conference. The event brought together a variety of experts and an audience of nearly 100 to discuss remedying health disparities in minority populations in Mecklenburg County.  Save the Date: Village HeartBEAT will be hosting a Field Day Competition on Saturday, April 4 from 11 a.m. – 2 p.m. at the Johnson C. Smith University Track Field. For updates on the event and other initiatives, visit: www.villagehb.org.  Follow Qcitymetro’s series profiling people who decided to get healthier by enrolling in Village HeartBEAT: http://www.qcitymetro.com/health/articles/donald_faulkner_a_smoker_no_more110611191.cfm. Mecklenburg County – Health Department
March 2015
Key Performance Indicators
Program Jan‐15 FYTD Adult Health Clinic Visits 1,792 12,209
Immunization Clinic Visits 1,039 8,560
Women, Infants and Children (WIC) Office Visits 6,536 47,299
School Health Room Visits 27,766 139,042
Health Promotion Participants 2,458 14,426
Environmental Health ‐ Mandated Regulatory Inspections 1,042 7,465
75 874
233 1,877
Environmental Health ‐ Permits Issued Environmental Health ‐ Service Requests Context for Key Performance Indicators To allow accuracy in data reporting, data will lag one month. 1) Adult Health Clinic visits include sexually transmitted disease (STD) testing and treatment, family planning services and nurse visits. 2) Immunization Clinic visits include child, adult and travel immunizations. 3) WIC (Women, Infants and Children) visits include nutrition counseling, voucher pickup and assessments. WIC underwent an electronic system migration at the end of September. 4) School Health Room visits include encounters related to a specific student’s health concern or condition; such as encounters where direct services are provided for a student, parent contacts, physician consultations and interdisciplinary meetings to make decisions regarding a specific student’s care at school. 5) Health Promotion Participants includes the Village HeartBEAT program and group education sessions on topics of nutrition, physical activity, pedestrian and bicycle safety, child abuse prevention, male responsibility/teenage pregnancy risk reduction, breast health and chronic disease prevention. 6) Environmental Health values include inspections, permits and service requests of restaurants, pools, wells, septic systems, child and elderly care facilities, rodent and mosquito control activities, and temporary food service event requests. Environmental Health FYTD reflects data that has been cleaned‐up and audited. Mecklenburg County – Human Resources Department
March 2015
Monthly Report
•
Department Overview
Major Human Resources Department initiatives include the following:
o The Organizational Learning and Development function launched a talent development website.
The website serves as a centralized repository for talent and career development resources and
information. Examples of the website’s content include a description of the County’s core and
leadership competencies, the training calendar, access to personal assessments that can be taken
to help identify strengths and opportunity areas, tips on how to find and utilize a mentor, and
guidelines for writing an effective resume.
o Human Resources’ Wellness function initiated the awareness campaign and registration process
for the annual Step2it Challenge that will run from March 2 to April 24. This is a team-centric
program that will help participants form healthy habits through physical activity and improved
nutrition.
Key Performance Indicators
•
•
The Employee Services Center sends out customer satisfaction surveys as requests are resolved. For the
month of February, the survey results indicate a 92% satisfaction rate.
For the month of February, County HR staff hired 89 new employees (excluding the Library).
o 79 were hired into regular positions
o 10 were hired into temporary positions
County Turnover
8.7%
7.5%
9.4%
7.7%
Total Turnover
4.2% 5.2%
5.1%
Voluntary
Retirement
Involuntary
6.2%
2.0%
2.0%
1.6%2.2%
1.5%
1.2%
1.0%
1.1%
0.0%
2.0%
FY12
4.0%
FY13
FY14
6.0%
8.0%
10.0%
FY15 Year to Date
Context for Key Performance Indicators
•
Turnover data excludes instances when County employees transfer to work for a different department
and the Library staff.
Mecklenburg County – Information Technology
March 2015
Monthly Report
Department Overview
Information Technology (IT) provides desktop support and help desk services; maintains and secures the
County’s IT infrastructure; maintains and develops the County’s applications and databases; and helps
customers identify business needs and solutions.
•
IT completed the installation and upgrade of the network infrastructure in support of the implementation
of voice over IP (VoIP), and the wireless upgrade. The upgrade makes it possible to deliver a better
customer experience for applications that are data intensive, and facilitates flexibility in future building
renovations and up lifts.
•
The deployment of VoIP continues ahead of schedule with 63% of county facilities having been upgraded.
The project remains on schedule and will be completed as planned in November 2015.
•
Environmental Health and IT have partnered together to create the Environmental Health Division
Information Technology System (EDHITS) application to facilitate permitting and inspections. The new
application replaces a legacy disk operating system application that was no longer vendor supported and
not compliant with current operating standards. EDHITS application highlights include collection of field
inspection data, approve or issue permits singularly or as a batch, and track required inspection training
and accreditation for employees.
Key Performance Indicators
•
In February, Information Technology (IT) resolved 98 % of tickets (i.e., service requests that come into IT
through MeckSupport, a call to 2HELP, or service record entered by staff) within the agreed upon service
level agreement (SLA).
Context for Key Performance Indicators
•
4,084 service request tickets were resolved in February.
FEB SLA DATA
SERVICE
# closed
within SLA
Total
number
closed
%
Apps/Data
IT Business Analysis
IT Customer Support Center
Network, Server, Telecom
IT Security
264
133
3,025
544
35
268
139
3,046
595
36
98.5%
95.7%
99.3%
91.4%
97.2%
February Totals
4,001
4,084
98.0%
Mecklenburg County – Internal Audit
March 2015
Monthly Report
Department Overview
•
•
•
The first Ethics in the Workplace Training Module, part of the County’s new Ethics Program, was released to all
employees.
The new Fraud Hotline Poster is being framed and will be distributed this month.
Internal Audit published PeopleSoft and Department of Social Services (DSS) Procurement Card audit reports this
month.
Key Performance Indicators
1. Audit Hours by Risk Level and Department
FY15 Risk
Ranking
Department
High
Health
High
Social
Services
High
High
Medium
Low
Feb
Hours
% of
Total
2. Report Line Activity
YTD
Hours
% of
Total
50%
1,574
33%
0
0%
388
8%
Open
Tax Collector
59
10%
174
4%
Close-Unsub
Tax Assessor
0
0%
8
0%
0
0%
21
0%
125
21%
974
21%
Park and
Recreation
Information
Technology
Low
Elections
62
10%
1,170
25%
Low
Human
Resources
0
0%
132
3%
N/A
IT Support
3
0%
74
2%
546
91%
4,515
96%
Assurance Sub-total
N/A
Investigation
17
3%
76
2%
N/A
CA/CM
36
6%
97
2%
599
100%
4,688
100%
Total
Reports
Received
297
Close-Sub
Report Line
Category
Month
Fraud
1
Non-Fraud
1
Fraud
1
Non-Fraud
1
Fraud
0
Non-Fraud
0
Fraud
0
Non-Fraud
0
YTD
3
10
3
6
0
4
0
0
Closed: Investigated and a) substantiated and
handled; or unsubstantiated
3. New Investigations: Two
4. Productivity
Productivity*
Target
Feb
2015
YTD
Var
Feb
Var
YTD
Direct
68%
47%
52%
-21%
-16%
Indirect
32%
53%
48%
21%
16%
*Net of benefit time
Context for Key Performance Indicators
Direct productivity was impacted by special projects, which is booked to indirect time, and three new staff members in
training.
Mecklenburg County – Land Use and Environmental Services Agency
March 2015
Monthly Report
Department Overview
The second annual Land Use and Environmental Service Agency University was held in February, providing an
opportunity for LUESA employees, advisory committee members and Commissioners to become more educated
about the services provided by the six LUESA divisions. Attendees were greeted by Dena Diorio and kicked off
the day with "Hot Topics" from the directors of LUESA. Participants (320 registered attendees) experienced a
day of learning and networking.
Key Performance Indicators
Air Quality
• In February, there were 26 National Emission Standards for Hazardous Air Pollutants (NESHAP) notifications
•
received and reviewed. (2014 Monthly Average: 37)
In February, there were 539 active operating permits for sources of air pollution in Mecklenburg County.
(2014 Monthly Average: 533)
Code Enforcement
• Inspection Response Times (January):
# of inspections
•
January Inspection Response Times
(from scheduled time of inspection)
% Performed Within 3 Days of Request
Average Response in Days
December
January
FYTD
December
January
FYTD
98.50%
98.60%
98.71%
1.47
1.46
1.42
20,777
19,231
151,198
20,777
19,231
151,198
Plan Review (January):
o One hundred eighty-five (185) commercial projects (medium- and large-sized) were
reviewed for the first time. Of these projects, 92.88% were reviewed at or before the
scheduled review time. For the Building, Electrical, Mechanical, and Plumbing (BEMP)
trades that are under Code Enforcement’s direct control, 93.5% were reviewed at or before
the scheduled review time.
o In January, there were longer wait times due to vacancies and unexpected absences.
Note: The plan review process includes: LUESA Code Enforcement, Land Development, Air Quality, and Environmental Health; County GIS Addressing;
Charlotte-Mecklenburg Utilities Department; City of Charlotte Land Development and Engineering, Urban Forestry, and Zoning Departments; City of
Charlotte Planning Commission and Zoning Historic Commission; Town Planning Departments; Town, County, and State Fire Marshal’s Offices; State
Departments of Insurance, Public Instruction, Facility Services, Child Day Cares, and Environment and Natural Resources.
Building Trade
December January
3.5
6
Building Trade
December January
2
5
Wait Times (in days) to Schedule Commercial Plan Review
Medium and Large Projects
Electrical Trade
Mechanical/Plumbing Trade
FYTD
December
January
FYTD December January FYTD
6.55
3.5
11
6.35
3.5
9.5
6.71
Small Projects
Electrical Trade
Mechanical/Plumbing Trade
FYTD
December
January
FYTD December January FYTD
3.14
2
4
3.7
2
6
4.71
Mecklenburg County – Land Use and Environmental Services Agency
March 2015
Express Review (premium service)
Small Projects - All Trades
•
Large Projects - All Trades
December
January
FYTD
December
January
FYTD
10
11
8
19
16
11
Contractor ready permit applications (projects under 10,000 square feet) turnaround times (from time
permit application received):
o Building, Electrical, Mechanical and Plumbing trades at three work days
o All other trades at one work day
Geospatial Information Systems (GIS)
•
In February, the County’s real estate lookup system, Polaris, had an application uptime of 99.7%.
Solid Waste
Measure
Customers received at the four full-service recycling centers
Measure
Recycling tons processed at Metrolina facility
(includes private haulers)
Dec
Feb
FYTD
38,460
38,122
200,085
Dec
Jan
FYTD
7,726
6,241
25,209
Change
over prior
FYTD
1.3%
Change
over prior
FYTD
-1%
Water & Land Resources
• In February, 38 land development plans were reviewed.
• One hundred percent (100%) of submitted plans were reviewed within 21 calendar days (the balanced
scorecard target is 85% reviews completed within 21 calendar days).
Mecklenburg County – Mecklenburg EMS Agency (Medic)
March 2015
Monthly Report
Department Overview
Budget Update
The State of North Carolina lowered the tax rate for citizens in 2015, which subsequently resulted in lower tax
refunds. Medic budgeted $2,952,620 for debt set-off collections in fiscal year 2015, which are primarily funded
through tax refunds, and now it is only projected to collect $1,586,820 based upon February’s returns. The Agency
will manage the offset by reducing expenses. Medic expects to see a permanent reduction in this revenue source of
$1.5 million per year as a result of this change.
Winter Storms Recap
February 16-17 and February 25-26 delivered the first winter storms of the season for Mecklenburg County. Medic
added additional trucks and crews to the overnight and morning shifts to accommodate for the potential increase in
weather related responses. The evening of February 16 presented a significant increase in traffic accidents due to
weather. Medic transported 226 patients, an increase of 40% for those days and times, and responded to 90 traffic
accidents between the hours of 3:00 p.m. and 8:00 a.m. on February 17. All patients had minor injuries. Traffic
accidents were also the primary increase during the February 25 storm, with Medic responding to 20 accidents
between 6:00 p.m. and 4:00 a.m. and transported one patient for cold exposure. All Medic operations ran
successfully and as planned.
New Facility Update
During its March 3 meeting, the Board of County Commissioners (BOCC) agreed to complete the purchase of the
three-building campus located at 4301 Wilkinson Boulevard, and approved the selection of architectural and
engineering firm ADW. The Agency is currently completing the space needs assessments for both present and future
needs, as well as workflow and process re-designs to allow more efficient business operations. Medic, with
assistance from the County, is in the early stages of soliciting input from all stakeholders involved; stakeholder
feedback which will be incorporated into the design and function of the building. Next steps include:
• Securing a design from the architectural firm,
• Determining a budget and timeline for the overall project,
• Landing on tested and proven redesigned processes that will support the new facility and its workforce, and
• Actual construction of the building itself.
Context for Key Performance Indicators
The following data are presented in control charts with each dot representing a monthly average, count or
proportion. The middle green line is the average performance for the displayed periods while the top and
bottom red lines are the upper and lower control limits.
• Response time compliance performance goal is 90%.
• Cardiac arrest survival is measured for patients that meet a nationally standardized case definition.
• Patient satisfaction is determined using a random telephone survey of up to 200 transported patients
per month and presents the proportion which rated their overall quality of care as excellent.
• County cost per transport is based off of the total number of transports in a month divided by the
monthly subsidy provided to Medic.
Mecklenburg County – Mecklenburg EMS Agency (Medic)
March 2015
Key Performance Indicators
Mecklenburg County – Medical Examiner’s Office (MED)
March 2015
Monthly Report
Department Overview
Wingate University Physician Assistant Program:
• In partnership with Wingate University’s Physician Assistant Program, the Medical Examiner’s Office has, for
several years, provided seniors in the program an opportunity to observe postmortem examination/autopsy
procedures. The partnership allows students to fulfill their course requirement of attending one to two
autopsies prior to graduation. This winter/spring begins another semester of mentoring provided by the
Medical Examiner Forensic Pathologists, who are designated Clinical Professors at Wingate University. The
stated goals of the observation are to introduce forensic principles, such as the reasons for medicolegal
investigations of death (medical cases with legal implications), the role of forensic autopsy, as well as the
importance of documenting and preserving evidence and a chain of custody in situations where clothing,
personal effects, tissue or fluid samples retrieved in a clinic or emergency department could be potential
evidence in a criminal case. Each student learns the procedures used to ensure the safety of those within the
autopsy suite, and to recognize the components of a systematic and thorough external examination and
organ inspection. Through observation of an autopsy, they gain exposure to all elements of the process of
distilling the essential parts of the medical history into the likely manner, cause and mechanism of death.
Key Performance Indicators
February Totals
200
160
150
Mecklenburg Autopsies
Regional Autopsies
100
Death Investigations
50
41
41
25
External Exams
0
Context for Key Performance Indicators
Six Month Overview
200
150
100
50
0
Aug 14
Sep 14
Mecklenburg Autopsies
Oct 14
Regional Autopsies
Nov 14
Dec 14
Death Investigations
Jan 15
External Exams
Mecklenburg County – Office of the Tax Collector
March 2015
Monthly Report
Department Overview
The Office of the Tax Collector (OTC) will advertise delinquent real estate and personal property taxpayers
who have not paid their 2014 tax bills on March 29, 2015. We anticipate advertising approximately 29,000
taxpayers. Each taxpayer included in the advertisement will be charged $3.45 to pay the cost of this action.
The OTC mails Debt Set-off notices to delinquent taxpayers in March. This notification informs taxpayers
that their delinquency has been registered with the North Carolina Department of Revenue. North
Carolina state income tax refunds and lottery winnings due to delinquent Mecklenburg County taxpayers
will be seized and applied to the unpaid County tax bills instead of being paid to the taxpayer.
Mecklenburg County has collected $9,845,412.78 through the Debt Set-off program since its inception. This
has proven to be an effective collection tool.
Key Performance Indicators
The collections indicators through February 2015 for Mecklenburg County taxes are the following:
•
Current Year Real Estate/Personal Property Tax Collection Rate:
97.55%
•
Current Year Registered Motor Vehicle Tax Collection Rate:
81.91%
•
Current Year Privilege License Tax Collection Rate:
89.33%
•
Prior Year Real Estate/Personal Property Tax Collection Rate:
16.57%*
•
Prior Year Registered Motor Vehicle Tax Collection Rate:
14.77%*
*The prior year collection rates reflect the percentage of the total due for all prior years that has been
collected in FY2015.
Context for Key Performance Indicators
•
The OTC has collected $889,208,732.98 in real estate, personal property, and registered motor
vehicle taxes for the current year county net levy with $23,333,494.15 remaining to collect.
•
For the prior year county net levy, $9,161,014.05 has been collected in FY2015.
•
The grand total of collections in FY 2015 for all years and all jurisdictions is $1,364,599,214.13
through February 28, 2015.
•
The OTC has collected 99.66% of all Mecklenburg County taxes levied since September 1, 2005. This
amounts to $8,501,532,590.40 collected and $61,770,579.77 uncollected.
Mecklenburg County – Park and Recreation
March 2015
Monthly Report
Department Overview
•
•
•
•
•
•
Biggest Fairy House Festival Ever!!! On February 7, more than 3,000 people attended two special events
at Latta Plantation Nature Preserve. Staff received very positive feedback from those attending.
Grady Cole Center & American Legion Memorial Stadium: Held four special events resulting in 2,300+
guests. Events included: Teen Dating Violence Awareness Pep Rally, Vietnamese Lunar New Year’s
Festival, Miss Donna's Dance School Rehearsals and a CIAA Celebrity Basketball Game.
Idlewild Elem. School Trail & Community Garden: At the request of the school, Parks and Recreation staff
is working on a master plan (at no charge) that the school will use to apply for grant funding.
Youth Sports: In February, 375 registered for Youth Baseball and 230 registered for Youth Track and Field.
National Wildlife Federation Certified Golf Courses: All county-owned golf facilities were certified by the
National Wildlife Federation as Natural Wildlife Habitats.
CoOp Extension in the Southern Spring Show: Extension worked with the Master Gardener volunteers
and Ed Davis from the UNC-Charlotte’s Botanical Gardens on a Winter Feast Garden demonstration.
Key Performance Indicators
In February, the department offered 885 programs for 16,585 participants. In addition, the department
hosted nine special events and/or athletic tournaments for approximately 34,000 participants and spectators.
The department received 1,264 customer satisfaction surveys related to facilities and programs with an 89
percent satisfaction rate.
Center Visits
Hours
15,000
10,276
10,000
5,000
-
7,146
4,479
450
1,732
4,457
5,449
Visitors
Volunteer Hours
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
-
100,000
1,168,821
992,578
80,000
823,032
640,087
79,404
88,761
61,705
58,558
63,493
68,446
83,226
Nature Preserve Visits
553,378
471,039
356,620
Visitors
Visitors
Park Visits
100,000
80,000
60,000
40,000
20,000
-
60,000
40,000
20,000
0
81,121
60,835
67,087
46,496
39,367 40,952 39,363
Mecklenburg County – Park and Recreation
March 2015
Context for Key Performance Indicators
•
•
•
•
Volunteer Hours spiked in October due to the Newtown Memorial playground build at Park Road Park.
Center Visits includes Recreation Centers, Nature Centers and Senior Centers.
Park Visits totals do not include some popular and heavily used facilities such as Greenways or walk-in
venues such as Romare Bearden Park. Currently, the department does not have the ability to track visits to
these sites. Survey data indicate that 74 percent of households in the County utilize parks, greenways,
preserves and other Park and Recreation facilities.
Nature Preserve Visits include five preserves: Latta Plantation, Reedy Creek, McDowell, Ribbonwalk, and
Cowans Ford.
Mecklenburg County – Provided Services Organization
March 2015
Monthly Report
Department Overview
Children Developmental Services Agency (CDSA) – CDSA staff help children from birth to age three who are at risk
due to developmental problems.
• Referrals – 213 children, enrollment – 1,116 children
• Provided “Coaching in Natural Learning Environments” training focused on evidenced-based practices in
working with children and families on February 3 for Children’s Development Services and Provider Network
Staff.
Trauma & Justice Partnerships (TJP) – TJP staff coordinate with criminal justice partners to intervene and reduce
the effects of violent and traumatic events, ultimately reducing cost by diversion to treatment rather than jail.
• Child Development – Community Policing (CD-CP) received referrals for 277 families in January for acute
trauma intervention; and 100% of those referred in November received a trauma specific intervention.
• Of those 277 referrals, CD-CP Clinicians responded to 13 immediate response requests from CharlotteMecklenburg Police Department for child trauma victims. The situations involved 16 families and a total of 26
children. The incidents included homicide, kidnapping and a young child severely mauled by a canine.
Substance Abuse Services (SAS) – SAS staff treat adults with substance abuse and co-occurring mental health
disorders.
• Substance Abuse Services Center admitted 231 to Detoxification and 31 to Residential Treatment.
• Jail Central Program screened 79 consumers and admitted 48 in Primary Care Treatment.
• Men’s and Women’s Homeless Shelter Programs admitted 25 for Substance Abuse Treatment.
• Carolina Alcohol & Drug Resources (CADRE) program for consumer with HIV/AIDS and who are in need of
substance abuse treatment has a total of 81 enrolled.
Key Performance Indicators
1,200
CDSA Monthly Enrollment
1,150
Consumers Treated in Substance
Abuse Services
600
1,100
400
1,050
200
0
1,000
Jly Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY14
FY15
Jly Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY14
FY15
Context for Key Performance Indicators
•
•
•
Children’s Developmental Services Agency consumers enrolled month to month is shown in graph (above left).
Substance Abuse Services consumers admitted for treatment during the month is shown in graph (above right).
Unless otherwise noted, department data lags by one month due to event close-out requirements and availability
of data from the State of North Carolina. Website: charmeck.org/Mecklenburg/County/PSO.
Mecklenburg County – Public Information
March 2015
Monthly Report
Department Overview
Major department initiatives in February 2015:
• Board of County Commissioners Annual Budget Retreat: The Board of County Commissioners held its
annual Budget Retreat at the Historic Courthouse and the Charlotte-Mecklenburg Government Center on
February 27 and 28. Public Information previewed and promoted the event through all communication
channels including social media, provided media relations support, and worked with the Information
Technology Department to provide live broadcasts online and on GovTV for both days despite a weather
delay and shortened agenda.
• @MeckCounty Twitter, Facebook Set New Records: Up-to-the-minute weather delay and closing
information meant Public Information’s social media was heavily used in February. Mecklenburg County’s
Twitter channel gained almost 2,000 followers – the most new followers the County has added in a 30-day
period in six years. Followers of the County’s twitter account, @MeckCounty, now number 21,700. The
County’s Facebook “likes” increased by more than 400 over the month and on February 17, the site
recorded over 8,000 views – an all-time daily record.
• 2015 Homeless Count: Over a three-day period, Public Information chronicled the 2015 Homeless Count in
Charlotte Mecklenburg by accompanying volunteers in the predawn hours as they worked to make sure all
of our homeless neighbors were counted. See the video.
• PI Communication Plan: A comprehensive communication plan is nearing completion. Next steps will
include Manager’s Office approval, and implementation.
Key Monthly Performance Indicators
Communication Channel
Social Media
MecklenburgCountyNC.gov
Performance Measure
Twitter followers
Facebook “likes”
Unique page visits
Status in February Department Unit
21,707 2,258 Direct Communications
Gov Delivery (Board Bulletin)
Subscribers
Unique Citizen Involvement Events
(measure under development)
- Citizen Involvement Events
Number of citizen participants
(measure under development)
- Citizens Engagement
203,987 Web Services
1,726 Direct Communications
Context for Key Monthly Performance Indicators
• Twitter and Facebook followers are based on the number of residents actively engaged in Public
Information’s social media presence.
• MecklenburgCountyNC.gov unique page visits are a standard measure used to monitor website traffic.
• Public Information tracks the number of residents, employees, elected officials and other stakeholders have
subscribed to the Board Bulletin newsletter.
• Citizen Involvement indices gauge the number of citizens who attend Citizen Involvement events. It does
not include BOCC meetings and hearings. Indices are under redevelopment.
Mecklenburg County – Charlotte Mecklenburg Library
March 2015
In February, the Charlotte Mecklenburg Library began planning for the community of 10 years from now, while
continuing to serve the community of today in new and impactful ways.
• Library Trustees and staff were joined by Mecklenburg County staff in kicking off a one-year planning process that
will envision the community of 10 years from now and the Library’s role in serving that community. Six work
teams will spend the next year developing this “Blueprint” and share their findings in February 2016.
• The Charlotte-Mecklenburg Schools Accountability Office provided data about 2014 End-of-Grade Tests that
showed: 76% of third, fourth, and fifth graders who completed Library’s Summer Reading program scored four or
better on the 2014 End of Grade Tests (EOG), denoting a “Solid” or “Superior” command of knowledge and skills;
and 55% of students in those grades who participated in (but did not complete) Summer Reading scored four or
better. Looking at the district as a whole, only 44% of non-participants scored four or better on the EOG.
• Read Charlotte, the public-private collaboration between 14 organizations in Mecklenburg County including the
Library, announced a $5.5 million children's literacy initiative that will be headquartered at Main Library.
• Programs celebrating African American History Month were held at many locations, some in conjunction with the
Gantt Center for African American Arts + Culture. At Sugar Creek, for example, 15 children learned history and
technology skills by earning African American History badges with help from Library staff and computers.
• The Library added narrated eBooks - digital picture books with embedded audio - to support early literacy.
• Winter weather presented an opportunity to market digital collections to homebound Library cardholders.
Library staff used the popular social media hashtags #cltstorm and #cltsnow to let residents and news outlets
know about free eBooks and streaming media available online with a Library card.
Key Performance Indicators for February 2015
110,000
3,500,000
$800,000
2,500,000
70,000
$700,000
$600,000
60,000
2,000,000
$500,000
186,036
1%
2%
65%
# of Active
Cardholders
Total
Circulation
Total Digital
Circulation
$400,000
$300,000
20,000
$200,000
10,000
$100,000
0
2%
20%
Program
Program
Attendance 0-8 Attendance PreYears
teens and Teens
Context for Key Performance Indicators
•
25,189
306,675
30,000
259,939
1,000,000
257,875
40,000
21,078
50,000
1,500,000
$1,043,876
110,272
$900,000
90,000
80,000
0
$1,000,000
100,000
3,000,000
500,000
$1,100,000
$712,961
4,000,000
120,000
107,790
4,500,000
4,078,874
Current Fiscal Year
3,995,821
Prior Fiscal Year
Based on current momentum, all KPIs are expected to exceed goal by year end.
$0
46%
Total Gifts and
Grants Raised
Mecklenburg County – Register of Deeds
March 2015
Monthly Report
Department Overview
•
The department processed 45 orders received from the new online marriage records webpage
https://meckrod.permitium.com/.
•
The Register of Deeds Department resumed Mail Processing application development, with a rough working
module in early testing.
•
Department representatives met with vendors and received a quote along with an image quality example for
the image preservation and rescan initiative.
Key Performance Indicators
Indicator
January
February
Total Real Estate Documents Filed
11,430
11,282
Deeds Filed
1,789
1,844
Deeds Trust / Mortgages Filed
2,470
2,875
Maps / Map Revisions Filed
48
42
Condominium Docs Filed
1
1
Foreclosure Notices Filed
141
147
Sub. Trustee Docs Filed
296
208
Index, % docs indexed in 24 hours
100%
99.59%
Total Receipt Count/Transactions
9,552
9,390
Change
-1.29%
3.07%
16.40%
-12.50%
0.00%
4.26%
-29.73%
-0.41%
-1.70%
Context for Key Performance Indicators
•
County Revenue for February was $1,150,000 which is higher than the projected $900,000. Overall, revenue
is exceeding projections for the first eight months of FY2015.
•
Overall document recordings were lower, but the number of sales (deeds) and mortgages were higher.
•
Foreclosure related document filings remain low, with a substantial reduction in Sub. Trustee documents.
•
Map numbers were lower, but still relatively strong.
•
Inclement weather, including the County delay and snow day, had a very minor impact on the 24 hour
indexing measure.
Mecklenburg County – Sheriff’s Office
March 2015
Monthly Report
Agency Overview
•
The Mecklenburg County Sheriff’s Office launched a new Business Builders Program for inmates in
partnership with Queens University of Charlotte. The eight week certificate program was developed by
students and faculty from the Master of Business Administration Program. Each session is facilitated by
faculty, local executives and entrepreneurs. The goal is to provide participants with the education, skills
and coaching required to successfully launch a business or establish a career post release.
•
On February 1, Sheriff Carmichael and the Division of Recruitment participated in the “Cops & Barber"
community outreach program. It was a collaboration with Charlotte-Mecklenburg Police Department,
Police Chief Rodney Monroe, Charlotte Fire Department, and Fire Chief Jon Hannan. The event was held
at the Greenville Community Recreation Center. The dialogue between youth and law enforcement
focused on concerns about race relations in the community.
•
On February 19, the Mecklenburg County Sheriff’s Office assisted the Charlotte-Mecklenburg Police
Department and the U.S. Secret Service with providing security for the Vice Presidential motorcade.
Mecklenburg County Sheriff’s Office provided 35 deputy sheriffs to assist and staff various positions
along the motorcade route.
Key Performance Indicators (January)
MCSO Court Security
• Number of contraband items recovered: 1,293
Detention
• Average daily population: 1,426
• Number of inmates booked: 3,110
Field Operations/Civil Process
• Number of civil papers served: 6,428
Registration
• Number of hand gun purchase permit applications processed: 2,326
Inmate Programs
• Number of inmate program class participations: 515
Context for Key Performance Indicators
•
January data was reported for the Key Performance Indicators. In order to provide accurate data within
the deadline for the report, one month lag time will be used.
Mecklenburg County – Social Services
March 2015
Monthly Report
Department Overview
Announcements
Next month is Child Abuse Prevention Month, selected to formally acknowledge the importance of families and
communities working together to prevent child abuse and neglect. This year’s theme, “Making Meaningful
Connections,” serves as a reminder that when we make meaningful connections with others in our community,
we can help build the knowledge and skills and access the resources necessary to raise happy and healthy
children. More information is available at ChildWelfare.gov.
Selected Service Overview
The Child Protective Services Care Hotline (704-336-CARE) is the central portal by which the Department of Social
Services receives reports of child abuse and neglect. Approximately 70 percent of the 1,200 reports received and
screened monthly meet state guidelines requiring further assessment. Depending on the nature and severity of
the allegations, follow-up assessments are initiated immediately, or within 24 or 72 hours of the report.
Key Performance Indicators
Indicator
January
2015
12-Month
Average
January
2014
# of Public Assistance Cases
258,620
224,594
202,334
178,939
143,368
121,638
76,573
77,711
76,696
3,108
3,515
4,000
35,511
34,207
31,840
31,011
29,974
26,910
Just 1 Call
3,306
2,978
3,848
Child Protective Services Hotline
1,194
1,255
1,082
Medicaid Cases
Food and Nutrition Services Cases
Work First Cases
# of Calls Answered by DSS Call Centers
Benefit (ESD) Call Center
# of Protective Service Calls Accepted for Service
894
927
863
Child
818
850
752
Adult
76
77
111
Mecklenburg County – Social Services
March 2015
Key Performance Indicators (cont’d)
Indicator
# of Individuals under County Responsibility
January
2015
12-Month
Average
January
2014
984
1,033
1,007
Children in Custody
690
724
710
Adult (Guardianship)
294
309
297
6,457
6,307
5,566
# of Intervention Services for At-Risk Customers
Transportation
3,519
3,483
3,188
Adult In-Home Aide Customers Served
345
355
351
Adult Day Care Customers Served
147
157
163
Homebound Customers Who Receive Meals
750
692
528
1,382
1,313
1,009
314
307
327
# of Completed Fraud Investigations
223
230
151
Completed Investigations
223
230
151
# of Individuals on Waiting List
5,146
5,216
6,593
Child Care Wait List (CCRI)
4,447
4,266
5,707
Congregate Customers Who Receive Meals
Family In-Home Services
Homebound Nutrition
25
67
141
In-Home Aide Waiting List
522
669
541
Adult Day Care Waiting List
152
213
204
5,450
4,704
4,300
# of Emergency Assistance Referrals
Crisis Assistance Ministry
490
399
430
Crisis Intervention Program
1,341
938
1,415
Low Income Energy Assistance Program (LIEAP)
1,348
1,787
1,085
Food
2,271
1,580
1,370
Context for Key Performance Indicators

Performance data reported is for January 2015.

12-month averages are rounded.