MECKLENBURG COUNTY
DEPARTMENT MANAGEMENT MONTHLY REPORTS
PREPARED BY:
COUNTY MANAGER’S OFFICE,
STRATEGIC PLANNING & EVALUATION
April 2016
Assessor’s Office
Department Management Report
April 2016
Overview
Major department initiatives during the month of February 2016:
•
•
Real Property employees finished the sketching of structures on each parcel’s property record card,
valuation changes, and data entry for new construction that was completed or under construction
during the calendar year 2015. The early completion of the new construction cycle will allow for more
timely estimates of growth within the assessment roll.
The department has instituted a new process of documenting all applications for exemption and
tracking the reasons for exemptions allowed. The new process was implemented this month. In
addition, the division will begin scanning the exemption applications into the tax system in March.
Key Performance Indicators
Measures
Property Tax Commission (PTC) appeals closed
SL-362 individual appeals received, awaiting BER hearing
SL-362 appeals heard by the BER in 2014 & 2015 (Based on Parcels)
SL-362 individual appeals heard by the BER in 2015
Number of refunds processed
Amount of refunds
Demand bills
Annual
2,396
69
6,207
17,463
Monthly
0
0
0
0
352,515
55,861,133
32,200
6,932,991
30,706
1,832
Commercial canvassing
3,607
1,097
Residential canvassing
5,955
588
% Y-T-D
0%
0%
0%
0%
1
9.1%
12.41%
5.97%
2
2.01%
3
0.2%
1 Refunds
issued were 9.1% of the 353,985 total parcels reviewed (32,200/353,985=9.1%).
have performed a field review of 2.01% of the commercial properties (1,097/54,480=2.01%).
Total canvassing for calendar year 2015 was 12,854.
3Residential canvassing for this month (588/310,975= .2%). Total canvassing for calendar year 2015 was
36,185. This process involves inspecting every home in the designated neighborhood, measuring the
exterior walls, identifying building elements, and verifying the interior of the home if possible.
2Appraisers
Parcels reviewed with no changes
(SL-362)
Parcels reviewed with value decreases (SL-362)
Parcels reviewed with value increases (SL-362)
244,236
81,542
28,207
Context for Key Performance Indicators
•
•
•
•
•
SL-362 is State legislation requiring a review of the Mecklenburg County 2011 revaluation.
There are 2,396 closed PTC appeals and 278 waiting for a resolution. There are a total of 2,674 since the 2011
revaluation.
The department has received 6,207 SL-362 parcel appeals since the 2011 revaluation.
Notices mailed to customers that have appealed their parcel are used to calculate potential refunds and demand
bills. Notices mailed with No Changes are used to evaluate the efficiency of the 2011 appraisals.
There were 32,200 refunds plus interest totaling $6,932,991 processed in February 2016.
Asset and Facility Management
Department Management Report
April 2016
Overview
Asset and Facility Management (AFM) is comprised of Design and Construction Project Management, Facility
Maintenance and Operations, County Security Services, Real Estate Management, Fleet Services, and Courier
Services.
•
“Bringing Mecklenburg County to You” (master plan projects):
o Land Use and Environmental Services Agency (LUESA) Relocation update – the Laboratory area is
now complete, and the relocation project is now considered complete. Small maintenance projects
will continue to occur as a result of the County taking over maintenance of the building and site.
o Medic Relocation update – the Construction Documents are 20% complete. The Construction
Manager at Risk is continuing to refine cost estimates and preparing for exploratory demolition to
determine foundation conditions for new work.
o Government District update – Schematic Design for the Public Defender Relocation project is 100%
complete. Construction Documents are 15% complete.
o Valerie Woodard Renovation update - the Design phase is 55% complete.
•
Design and Construction Project Management: Aquatic Center construction is 65% complete and on
schedule for the Ultra Swim event to occur in May, 2016.
•
Facility Maintenance and Operations: Bids were received and contracts awarded for the Judge Clifton E.
Johnson Building fire sprinkler replacement and the McDowell Nature Reserve road repair. Consultants were
selected for design of the Marion Diehl Pool exhaust system repair.
•
Facility Security: Following the recent active shooter events in the country, County Security and the Human
Resources - Learning and Development team coordinated workplace violence prevention/active shooter
response training for County staff. This training began in February, 2016 and is provided by the CharlotteMecklenburg Police Department.
Key Performance Indicators
Ninety-eight percent of Construction and Capital Reserve projects have been completed on schedule over
the past 12 months (through February, 2016).
Context for Key Performance Indicators
Sixty-four Construction and Capital Reserve projects were completed over the past 12 months (through
February, 2016). Projects completed in February include:
•
•
•
Replacement of the fire alarm system at Tyvola Senior Center
Replacement of the emergency generator at the Former Civil Courts Building
Land Use and Environmental Services Agency (LUESA) relocation from Hal Marshall Center to 2145
Suttle Ave. Project includes first floor renovation to accommodate the Customer Service Center and
new air and water quality laboratories.
Charlotte Mecklenburg Library
Department Management Report
April 2016
In February, the following activities occurred:
• On February 1, the Library launched a new an integrated public library catalog that promotes social discovery and
connects libraries worldwide. In the new catalog, customers can create personalized usernames, set a preferred location
to place holds, organize reading with virtual "shelves," see all borrowed items (including digital) in one place, connect
with an online community of readers, add book reviews, and much more.
• On February 5, the Library launched Satellite Studios, mini digital makerspaces at West Boulevard and Beatties Ford Road,
supported by federal Library Services and Technology Act (LSTA) grant funds administered by the State Library of NC.
Studio visitors gain visual literacy and digital storytelling skills by working with hardware and software such as iMovie,
Stop Motion Pro, GarageBand, fully-loaded iPads and MacBooks, and DSLR cameras.
• On February 11, all Mecklenburg County employees received e-card accounts, giving them free access to the Library’s
digital resources – including ebooks, eaudiobooks, emagazines, streaming video, downloadable music, Lynda.com and
much more.
• A focus group of Library customers began testing a new mobile application for the iOS platform, developed for the Library
by Skookum and funded by an LSTA Project Access and Digitization Grant. This new app is part of the Library’s
commitment to serving customers with mobile technology, and will include a pilot to test “push” notifications to
customers as they enter and move about a library branch.
• On February 25, 170 people attended “HipStory” at ImaginOn, an educational event highlighting Black History through hip
hop. During this event, visitors attended panel discussions with entrepreneurs in the hip hop industry and talked with
business owners who highlighted the contributions of black inventors and businesses throughout history.
• On February 29, the Library Foundation hosted bestselling author Robert Kurson for a Carnegie Circle donor appreciation
event sponsored by PricewaterhouseCoopers and Foundation For The Carolinas.
4,500,000
4,000,000
4,111,111
4,078,874
Key Performance Indicators for February 2015
Prior Fiscal Year
Current Fiscal Year
3,500,000
334,682
257,918
161,675
130,842
367,039
500,000
259,939
1,000,000
425,267
1,500,000
306,675
2,000,000
679,148
2,500,000
1,041,100
3,000,000
0
Total Digital
Circulation
Total Circulation
# of Active
Cardholders
Pre-K to Third Grade Wi-Fi Usage Growth Total Gifts, Grants,
Literacy Program
and Endowment
Attendance
Earnings
Target 25%
Target 1%
Target 2.5%
Target 2.5%
Target 20%
Target $1.4M
38.7%
0.8%
41.2%
23.6%
29.8%
-34.8%
Year Over Year % Change & KPI
Note: All results are year-to-date. Percentages represent year-over-year growth.
Charlotte Mecklenburg Library
Department Management Report
April 2016
Context for Key Performance Indicators
•
•
•
•
Total Digital Circulation: The result is in line with anticipated projections. Demand continues to grow for digital content
among the customer base in general; and specifically among ONE Access users.
Active Cardholders: Growth is primarily driven by ONE Access and the push by CMS to have 100,000 students activate
their accounts before Winter Break. Additionally, the Library is adding the same average number of non-CMS new
cardholders (approximately 4,500 per month) in FY2016.
Wi-Fi Usage Growth: The result is in line with expectations. Demand continues to grow for Wi-Fi as customers bring in
more devices. In addition, starting in November 2015, the Library upgraded its Wi-Fi infrastructure to improve service
by dispersing access more broadly in locations.
Gifts, grants and earnings are lower compared to the previous year due to the timing of a large grant in FY2015.
Child Support Enforcement
Department Management Report
April 2016
Overview
Responsible Fatherhood Initiative (RFI)
Research shows that children do better when their fathers are present in their lives, and are significantly more likely
to do well in school; to have healthy self-esteem; to exhibit empathy and pro-social behavior; and to avoid high-risk
behaviors including drug use, truancy and criminal activity. Child Support Enforcement’s award winning RFI program
recently provided ongoing outreach and child support education at The Empowerment Center. A noncustodial
parent sent this note of appreciation to RFI Leader, Kelly Little, Social Service Program Coordinator/Supervisor.
“I just wanted to write and thank you once again for the great assistance. It is amazing that I learned and
accomplished more in an hour with you then [sic] in three years with everyone else. I really appreciate it and
wish I had met with you originally. Thanks for the common courtesy, professionalism, and education you
provided. Unfortunately, not everyone gives those core fundamentals of business. I cannot express how
drastic of a change in service I experienced with you rather than the previous times where I was treated
unfairly, prejudged, and more. Once again thank you, thank you, thank you.”
Key Performance Indicators – FYTD 2016 (July to February)
FY16 Progress
(Exceeding target)
FY16 Progress
(On target)
FY16 Progress
(Monitoring)
FY16 Progress
(Action taken)
FY16 Targets
(Goal)
89.77%
93.90%
Paternity Establishment
67.92%
70.50%
Cases Under Order
Current Support Collected
63.14%
62.01%
Cases w/Payments to Arrears
56.95%
63.91%
66.55%
Total Collections
0%
10%
20%
30%
40%
50%
60%
100.00%
70%
80%
90% 100%
Context for Key Performance Indicators
• Paternity Establishment is the number of children born out of wedlock with established paternity for the current
fiscal year divided by number of children born out of wedlock open during the preceding fiscal year.
• Cases under Order is the number of cases in a caseload with support orders divided by number of cases. This measure
shows how much of the agency’s caseload is enforceable.
• Current Support Collections is the amount collected divided by amount of support owed that is not past-due. This
measure provides the basic outcome for CSE which is regular and dependable support payments to families.
• Cases with Payments to Arrears is the number of cases in which at least one payment on arrears occurred divided
by the number of arrearages cases.
• Total Collections is the sum of current support plus arrears collected FYTD ($32,686,854.84) divided by State
mandated annual target ($49,113,513.39).
Community Support Services
Department Management Report
April 2016
Overview
CSS Staff on Wear #Orange4Love Day, TDVAM 2016
Teen Dating Violence Awareness Month (TDVAM) - CSS staff conducted
outreach on the components of healthy relationships and participated in
TDVAM community activities including Wear #Orange4Love Day and
Forward4Love Youth Event in February. Approximately, 15,000 youth
received information, resources, and giveaways related to teen dating
violence. In addition, Crestdale Middle School, East Mecklenburg High
School, Mallard Creek High School, and Independence High School hosted
TDVAM events. For additional TDVAM photos, click here.
Homeless Resource Center (HRC) – The HRC, located at the Hal Marshall Annex at 618 N. College Street, serves weekly
meals to 400-500 homeless and estimates the value of the meals served and in-kind donations made at over $100,000
annually. An interview survey of HRC guests found the majority are chronically homeless and visit the HRC for meals,
social and spiritual support, and assistance obtaining services to address homelessness. CSS staff approached churches,
non-profit agencies, the Charlotte Housing Authority and two property owners in an effort to secure an alternate
location for the expected closing of the HRC in March 2016. All declined to provide alternate space for the HRC due to
a lack of interest or schedules at their facilities. Recently, CSS staff learned the HRC will remain open until 2018. The
ministry leaders and homeless guests expressed appreciation to the County for allowing this work to continue and for
providing support.
Key Performance Indicators
Homeless Services Division:
Number of meals provided at the Homeless Resource Center = 1,546
Number of households served with rental subsidy as part of the Shelter Plus Care Program = 244
Veterans Services Division:
Number of claims filed = 271
Domestic Violence Services: Graph includes NOVA, Adult Victim Services and Child Witness Services.
New Client Intakes for February
100
50
47
42
49
44
42
31
27
20
14
NOVA (Perpetrator Services)
Adult Victims
02/28/14
02/28/15
Child Witnesses
02/29/16
Context for Key Performance Indicators
Variation in clients served monthly can be due to changes in monthly demand for services, or from intermittent program staff
vacancies.
Criminal Justice Services
Department Management Report
April 2016
Overview
Criminal Justice Service’s Re-Entry Services includes coordination of the local re-entry council, Re-Entry Partners of
Mecklenburg (formerly known as MORN). These meetings are held the third Thursday of each month from 2-4pm
and hosting rotates among the membership. Upcoming meetings:
•
•
•
April 21, 2016
May 19, 2016
June 16, 2016
Promise Resource Network
Innervision, Inc.
Center for Community
Transitions @ Goodwill’s
Levine Opportunity Center
1041 Hawthorne Lane
415 East Fourth Street
Wilkinson Blvd and Boyer Street
May is National Drug Court Month and this year Mecklenburg County’s Drug Treatment Courts (DTC) are celebrating
by “Giving Back” in a variety of ways:
•
•
•
In partnership with Mecklenburg County Park & Recreation, staff, collaborative partners and program
participants will participate in a park clean-up event;
The CJS/DTC office will host a Lunch & Learn on the increased prevalence of Methamphetamine and Heroin
use in Mecklenburg County; and
CJS/DTC is finalizing plans for additional activities to include a program-wide commencement ceremony, a
food drive, and our annual cookout.
Key Performance Indicators
Monthly Performance Indicators:
Department Unit
Pretrial Services
Fine Collection
Treatment Courts
Reentry Services
Forensic Evaluations
•
•
Measure
Public Safety Rate
Fine Collection Rate
Graduation Rate
Successful Program Completions
Diversionary Screenings/Eligibility Assessments
Annual Target
90%
87%
60%
Baseline
20/month
Monthly
Performance
96%
69%
53%
3
23
Fine collection began using a new fine collection system, approximately a year ago, which has
impacted the way the collections are reported.
All other measures with a set target fell close to or within their target, thus keeping department
units on track for meeting their annual target.
Context for Key Performance Indicators
•
Monthly data is reported on a lag due to data collection/analysis needs. The numbers presented
represent Criminal Justice Services’ final performance numbers for the month of February.
•
The Drug Court Graduation Rate is a cumulative year-to-date rate that reflects the month’s
performance, but also tempers the impact of graduates entering and leaving the program on a
rolling basis since there is not a defined cohort graduating each month.
Economic Development Office
Department Management Report
April 2016
Overview
The Economic Development Office (EDO) engaged in a number of activities in February 2016 that will drive long term
strategic initiatives to foster small business and high growth entrepreneurs.
The EDO Director is active in the Global Vision Leaders Group on the Create It Committee, which is the sponsor and
organizer of “Get Connected!” The event will be held on May 19 at the Central Piedmont Community College - Harris
Conference Center. This expo will be the first time there has been a regional effort to connect emerging companies and
entrepreneurs to regional business incubators and accelerator organizations. The expo will include panel discussions and
pitch demonstrations as well as networking opportunities for high growth enterprises.
The EDO staff began a series of meetings and conversations with key stakeholders active in the small business and high
growth sectors. The purpose of the meetings was to begin soliciting input on the challenges and opportunities within
sectors. These conversations are key to development of a thoughtfully targeted, consultant-led exercise to assess
potential programs and policy areas where Mecklenburg County can be most effective in fostering growth in the small
business and high growth sectors.
Key Performance Indicators
MWSBE
Persons reached via community outreach:
• CPCC – Capital Access- The Support Center and How to Do Business with Mecklenburg County – 36
• Electronics Recycling Service – RFP proposal – 7
• CIAA – Breakfast Conversation Small Business – 60
• Turf and Irrigation Requirements – RFP proposal meeting – 16
• Customers Contacted via phone/email/in person – 54
Economic Development
• Business Investment Program Grant invitations issued to prequalified companies – 4
• Prospect meetings – 5
Unemployment Rate Comparison
5.1
5.4
5.0
4.8
NOV
5.3
5.0
5.2
DEC
Meckenburg County
North Carolina
*Mecklenburg County and North Carolina not seasonally adjusted.
Source: U.S. Bureau of Labor Statistics & NC Department of Commerce
5.8
JAN
U.S.
4.9
Board of Elections
Department Management Report
April 2016
Overview
During the month of February, the following activity occurred:
•
Session Law (S.L.) 2016-02 has been signed by Governor McCrory, requiring the Board of Elections (BOE)
move forward with plans to conduct primaries for the U.S. House of Representatives on June 7, 2016.
•
S.L. 2016-02 provides procedures for conducting the 2016 primary elections only. It establishes a new
candidate filing period for each of the U.S. House of Representative districts, and gives temporary
power to the State Board to suspend, change or add requirements where necessary to facilitate the
new timeline.
•
There will be no second primaries in 2016. However, certain non-congressional contests may be added
to the June 7 ballot, including two superior court judge primaries involving Wake and Union counties, a
possible Supreme Court primary (pending the outcome of ongoing litigation), and a number of school
board run-off elections that would otherwise have been scheduled on the date of any second primary.
•
Plans for the electoral process remain fluid. Plaintiffs opposing the 2011 congressional maps have filed
a motion asking the three-judge federal court to reject the new district lines and draw a remedial plan.
If the three-judge panel determines that the map approved last week by the North Carolina General
Assembly is an ineffective remedy, the court could impose its own map and additional changes to the
elections schedule. BOE is monitoring this dynamic situation for developments that could affect current
plans.
Financial Services
Department Management Report
April 2016
Overview
The Vendor Management Program Office of the Procurement Services Division held a Vendor Training Session for
eight healthcare providers that were planning to respond to a bid for the Health Department’s Ryan White
Grant. Training focused on the end-to-end process vendors use to respond to bids in MECKProcure. The bid closed
on February 1, 2016, and awards will be made some time in May or June, after the full grant funds have been
received.
Key Performance Indicators
Division Measure
Procurement Services Percent of purchases made on contract
Supplier outreach events held
Departmental Financial Services Average days outstanding for
Health Department accounts receivable
Claims denial rate
Central Finance Competitive grant revenues awarded
February
Performance
84.7%
0 events
44.78 days
FY 2016
Year-to-Date
78.98%
3 events
43.99 days
8.67%
$3,456,488
20.53%
$12,049,363
Context for Key Performance Indicators
Percent of Purchases Made on Contract indicates how much County departments are spending on goods and services
through the strategic sourcing process.
• In February, $8,857,696 of purchases were made on contract out of a total of $10,457,322 spent
Supplier Outreach Events serve to provide vendors with an opportunity to learn about potential procurement
opportunities with the County, as well as, provide opportunities to network and market their capabilities directly to County
officials.
Average Days Outstanding for Heath Department Accounts Receivable measures the average number of days it takes to
collect payment on services rendered.
Claims Denial Rate measures the percentage of claims denied by the State minus the claims with $0.00 charge amounts.
The $0.00 claims were paid for with State funds, however the County is required to file these claims in order to receive
reimbursement from Medicaid for the administration fees.
• In February, of the 5,620 claims that were submitted, 487 claims were denied.
• The large drop in the denial rate was due to a very high volume of $0.00 claims.
Competitive Grant Revenues Awarded is the sum of grant dollars awarded in the period. Grants received in February
include:
• Ryan White Year 10
$ 3,016,946
• Ryan White Minority AIDS Initiative
$ 439,542
Human Resources
Department Management Report
April 2016
Overview
Major department initiatives include the following:
Talent Acquisition conducted Development Dimensions International (DDI) Behavioral Based Interview
training for all managers and supervisors at Youth and Family Services; represented Mecklenburg
County at the UNCC Spring Career Expo and CIAA Job Fairs; and provided Keys to Evaluating Your
Success (KEYS) training to 21 employees in February. To date, 120 employees have received KEYS
training since the program launched in of June 2015.
Learning & Development initiated Succession Planning in the Office of the Tax Collector (TAX) and the
County Assessor’s Office (CAO). Through a partnership with the Charlotte-Mecklenburg County Library,
all Mecklenburg County employees have been provided an E-Card which gives free access to a wealth of
on-line resources and opportunities.
In February, the Wellness Team focused on Healthy Hearts with 62 employees participating in Heart
Health Assessments and 35 employees participating in the County’s “Cooking for a Healthy Heart”
Cooking Class.
Key Performance Indicators
•
•
The Employee Services Center sends out customer satisfaction surveys as requests are resolved. For the
month of February 2016, the survey results indicate a 93% satisfaction rate.
For the July – February 2016 period, County Human Resources (HR) staff hired 555 new employees.
o 426 were hired into regular positions
o 129 were hired into temporary positions
County Turnover
7.5%
Total Turnover
7.9%
4.2%
Voluntary
Retirement
Involuntary
0.0%
FY13
•
•
9.4%
9.7%
6.2%
6.2%
4.0%
2.0%
2.2%
2.1%
1.3%
1.2%
1.0%
1.4%
2.0%
FY14
2.6%
4.0%
6.0%
FY15 w/out LPT positions
8.0%
10.0%
12.0%
FY 16 July -Feb
As of February 2016, 94% of hiring managers were satisfied with the quality of the applicant pool, 96%
believed the applicant pool contained sufficient diversity, and 95% made an employment offer to someone
from the pool.
Learning and Development Services provided a total of 2143 hours of learning in February for 221 employees.
Context for Key Performance Indicators
Turnover data measures full-time positions and excludes the Library staff and instances when County employees
transfer to a different department. The FY16 Involuntary Turnover spike in September 2015 is due to the Provided
Services Organization (PSO) Substance Abuse Services Center Reduction in Force (RIF).
Information Technology Services
Department Management Report
April 2016
Overview
Information Technology (IT) provides desktop support and help desk services; maintains and secures the County’s IT
infrastructure; maintains and develops the County’s applications and databases; and helps customers identify business
needs and solutions.
In the month of February, Information Technology Services:
• Focused efforts on transformation change addressing the FY16 Disaster Recovery Readiness Action Plan that was
presented to the Executive Leadership Team.
•
Completed the following tasks identified as critical requirements to protect County assets:
o Relocate tape library to an alternate facility
o Add redundant backup capability to an alternate facility
o Add redundant call manager appliance at alternate site to provide failover for IP telephone
communications
o Separate Internet and Inter-agency traffic
o Move primary Internet firewalls to County data center (Peak10)
o Install secondary firewall management server for failover
o Configure one stand-alone firewall at CMGC for backup Internet connectivity
Key Performance Indicators
•
In February, Information Technology resolved 97.7% of tickets (i.e., service requests that come into Information
Technology through MeckSupport, a call to 2HELP, or service record entered by staff) within the agreed upon service
level agreement (SLA).
Context for Key Performance Indicators
•
4,092 service request tickets were resolved in February.
January Service Level Data
Category of service request
Apps/Data
IT Business Analysis
IT Customer Support Center
Network, Server, Telecom
IT Security
February Totals
Service requests
closed within SLA
Total number
closed
Percent closed
within SLA
314
190
2,564
641
289
325
198
2,612
667
290
96.6%
96.0%
98.2%
96.1%
99.7%
3,998
4,092
97.7%
Internal Audit
Department Management Report
April 2016
Overview
The Department of Internal Audit provides the Board of County Commissioners, management, and other key
stakeholders independent and objective assurance and consulting reviews of County programs, services, and
operations to improve the accuracy, integrity, efficiency, and effectiveness of financial, operational, and compliance
activities.
Key Performance Indicators
1. Audit Hours by Risk Level and Department
FY16
Risk
Ranking
High
Department
Feb
Hours
% of
Total
2. Fraud Hotline Activity
YTD
Hours
High
Social Services
Financial
Services
Sheriff
Information
Technology
LUESA
Medium
Criminal Justice
Medium
Health
Medium
Tax Collector
20
4%
637
14%
Medium
Tax Assessor
Human
Resources
Medical
Examiner
Park and
Recreation
Register of
Deeds
IT Support
0
0%
255
5%
1
0%
40
1%
0
0%
29
0%
0
0%
308
7%
0
0%
30
1%
High
High
High
Medium
Medium
Low
Low
N/A
Assurance Sub-total
84
17%
415
9%
70
14%
226
5%
0
0%
15
0%
106
21%
588
13%
86
17%
231
5%
5
1%
5
0%
131
26%
1,704
37%
Category
Feb
YTD
Reports
Received
Fraud
1
Non2
Fraud
Open
Fraud
1
Non2
Fraud
Close-Unsub
Fraud
0
Non0
Fraud
Close-Sub
Fraud
0
Non0
Fraud
Closed: Investigated and a) substantiated and
handled; or b) unsubstantiated
8
5
5
3
3
2
0
0
3. New Investigations: 0
4. Productivity
1
0%
106
2%
504
100%
4,589
99%
N/A
Investigations
0
0%
0
0%
N/A
CA/CM
0
0%
30
1%
504
100%
4,619
100%
Total
Fraud Hotline
% of
Total
Productivity*
Target
Feb
2016
YTD
Feb
Var
YTD
Var
Direct
65%
41%
53%
-24%
-12%
Indirect
35%
59%
47%
24%
12%
*Net of benefit time
Context for Key Performance Indicators
Internal Audit focuses primarily on high- and medium high-risk departments to maximize the impact of audit activities
given current staffing levels.
Land Use and Environmental Services Agency
Department Management Report
April 2016
Overview
On February 12, the Land Use and Environmental Service Agency (LUESA) conducted a fire drill at Suttle Ave, which
is the new location for LUESA. Members of the Safety Committee and staff from GCA maintenance services assisted
with operations during the drill. A member of the Charlotte Fire Marshall’s office observed the drill and was pleased
with both the planning and execution of the Suttle Ave Evacuation Plan.
Key Performance Indicators
Air Quality
• In February, there were 32 National Emission Standards for Hazardous Air Pollutants (NESHAP) notifications
•
received and reviewed. (FY2015 Monthly Average: 30)
In February, there were 538 active operating permits for sources of air pollution in Mecklenburg County.
(FY2015 Monthly Average: 539)
Code Enforcement
• Inspection Response Times (February):
# of Inspections
February Inspection Response Times
(from scheduled time of inspection)
% Performed Within 3 Days of
Average Response in Days
Request
Jan
Feb
FYTD
Jan
Feb
FYTD
97.0%
98.5%
97.28%
1.58
1.39
1.518
18,401
21,664
177,375
18,401
21,664
177,375
Plan Review (February):
•
Two hundred nineteen (219) commercial projects (medium- and large-sized) were reviewed for the first
time. Of these projects, 84.88% were reviewed at or before the scheduled review time. For the Building,
Electrical, Mechanical, and Plumbing (BEMP) trades that are under Code Enforcement’s direct control,
82.75% were reviewed at or before the scheduled review time.
•
The wait times for Electrical Trade have been slightly reduced with the addition of a part-time employee
who reviews medium and large projects.
•
Express Review times have gradually increased for small projects and decreased for large projects. These
variations are typically based on current lead times in other processes and the size of the project and timing
each month.
•
The wait times for plan review increased for several trades due to staff participating in State required
continuing education training.
Note: The plan review process includes: LUESA Code Enforcement, Land Development, Air Quality, and Environmental Health; County GIS Addressing;
Charlotte-Mecklenburg Utilities Department; City of Charlotte Land Development and Engineering, Urban Forestry, and Zoning Departments; City of
Charlotte Planning Commission and Zoning Historic Commission; Town Planning Departments; Town, County, and State Fire Marshal’s Offices; State
Departments of Insurance, Public Instruction, Facility Services, Child Day Cares, and Environment and Natural Resources.
Land Use and Environmental Services Agency
Department Management Report
April 2016
Wait Times (in days) to Schedule Commercial Plan Review
Building Trade
Jan
Feb
FYTD
8.5
8
12.18
Medium and Large Projects
Electrical Trade
Jan
Feb
FYTD
8.5
4
5.06
Mechanical/Plumbing Trade
Jan
Feb
FYTD
11
12.5
10.43
Small Projects
Building Trade
Electrical Trade
Mechanical/Plumbing Trade
Jan
Feb
FYTD
Jan
Feb
FYTD
Jan
Feb
FYTD
2
3
4.12
2
2
2.24
2
4
3.62
Express Review (premium service)
Small Projects - All Trades
Jan
4
•
Large Projects - All Trades
Feb
FYTD
Jan
Feb
FYTD
9
10.74
15
10
18.87
Contractor ready permit applications (projects under 10,000 square feet) turnaround times (from time
permit application received):
o Building, Electrical, Mechanical and Plumbing trades at seven work days
o All other trades at one work day
Geospatial Information Systems (GIS)
•
In February, the County’s real estate lookup system, Polaris, had an application uptime of 99.9%; 144,286
website hits on GIS Applications; 100 GB of data downloaded; processed 2186 Property Ownership Records;
and 2,396,432 sq. ft. of billed impervious data captured.
Solid Waste
Measure
Customers received at the four full-service recycling centers
Measure
Recycling tons processed at Metrolina facility
(includes private haulers)
•
Feb
FYTD
40,424
346,994
Feb
FYTD
5,612
50,458
Change over
prior FYTD
+10.63%
Change over
prior FYTD
+6.9%
In February 2016, tonnage was approximately 300 tons higher than February 2015. At this point, drivers for
this increase are unknown; however, staff will be monitoring this closely moving forward.
Water & Land Resources
• In February, 46 land development plans were reviewed.
• One hundred percent (100%) of submitted plans were reviewed within 21 calendar days (the balanced
scorecard target is 85% reviews completed within 21 calendar days).
Land Use and Environmental Services Agency
Department Management Report
April 2016
Mecklenburg EMS Agency
Management Report
April 2016
Overview
Stars of Life
Every spring, Medic employees recognize three of their highest performing peers by sending them to participate in the
American Ambulance Association’s Stars of Life event in Washington DC. There, they will be joined by more than 100
other high performing EMS professionals from Agencies across the country for three days of recognition, team building,
and collaboration relative to the issues plaguing EMS as an industry. This year, Medic’s Stars of Life are as follows:
Paramedic Crew Chief: Luis Barrera: Luis is a 10 year veteran with Medic who has proven to be a self-driven leader worthy
of serving as a role model for other employees. Luis serves as a member of the Agency’s Tactical Medic Team in addition
to working with new employees as a Field Training Officer. He was recently promoted to a Relief Operations Supervisor
role and also volunteers on several improvement project teams across the Agency.
Quality Improvement Analyst/Trainer Ray Kirby: Ray has served the residents of Mecklenburg County for nearly 30 years.
He served as a Paramedic Crew Chief and Field Training Officer until an injury caused him to transition into Medic’s 911
call center as an Emergency Medical Dispatcher (EMD). Ray went on to become a dispatch trainer, earning certification
by the International Academies of Emergency Dispatch. He currently handles new EMD certification and training in
addition to serving as a Quality Improvement Analyst.
Fleet Mechanic III Larry Billotto: Larry is an 18 year veteran with Medic. From day one, he has been a strong leader and problem
solver within Medic. In addition to ensuring the Agency’s fleet of 70 ambulances remains fit for service, Larry serves on several
committees and project teams including the safety committee and the ambulance redesign team. Larry is also a certified EMT
and serves as a volunteer firefighter in the community.
Medic Headquarters Groundbreaking Ceremony
Mecklenburg County and Medic hosted a groundbreaking ceremony to commemorate the official start of construction on the
Agency’s new headquarters on April 19. The event took place on the new property, located at 4301 Wilkinson Blvd in Charlotte.
Medic is currently located in a leased facility on Statesville road, which has been the Agency’s home since 1996. Agency
operations have outgrown the current location, making such a move critical to the Medic’s ability to continue serving the
residents of Mecklenburg County in the best way possible. Barring any unforeseen complications, construction is currently
projected to be completed in the late fall of 2017.
Context for Key Performance Indicators
The following data is presented in control charts. Each dot represents a monthly average, count or proportion. The middle
green line is the average performance for the displayed periods, while the top and bottom red lines are the upper and lower
control limits.
•
•
•
•
Response time compliance performance goal is 90%.
Cardiac arrest survival is measured for patients that meet a nationally standardized case definition.
Patient satisfaction is determined using a random telephone survey of up to 200 transported patients per month and
presents the proportion which rated their overall quality of care as excellent. The target is > 65% excellent.
County cost per transport is based off of the total number of transports in a month divided by the monthly subsidy provided
to Medic.
Mecklenburg EMS Agency
Management Report
April 2016
Key Performance Indicators
Medical Examiner’s Office
Department Management Report
April 2016
Overview
Medical Examiner Updates
During the month of April, the Medical Examiner’s Office (MEO) will begin the recruitment process for a
vacant Forensic Pathologist position. The process may take a while, as nationwide there are less than 500
board certified Forensic Pathologists from which to recruit.
Three additional Medical Examiner Investigators have been hired and are now in training. The target for
completion of training is mid-June 2016. Assuming staffing levels remain current, the MEO should move to
the planned 24/7 operations at or around that time.
Key Performance Indicators
February Totals
180
167
160
140
120
Mecklenburg Autopsies
100
Regional Autopsies
80
Death Investigations
60
35
40
External Exams
32
28
20
0
Context for Key Performance Indicators
Six Month Overview
200
150
100
50
0
Aug 15
Sep 15
Mecklenburg Autopsies
Oct 15
Regional Autopsies
Nov 15
Dec 15
Death Investigations
Jan 16
External Exams
Park and Recreation
Department Management Report
April 2016
Overview
•
Fairy House Festival attracts Thousands: Latta Plantation Nature Preserve hosted the seventh annual Fairy House
Festival on February 13. Despite cold weather, over 2,000 participants showed up, and over 150 creative fairy
houses were built. The annual event encourages children and adults to create whimsical fairy house structures
along the trail. The houses are judged and prizes are awarded. Storytelling, crafts, pony rides and a costume
contest are just some of the other activities of this popular festival.
•
Connecting Seniors to Services: Southview Rec Center hosted its second Senior Forum on February 29. The
purpose of the event was to connect seniors with the services located throughout the West Boulevard Corridor.
•
Teen Photography: An 8-week photography program kicked off at Southview Rec Center. A Light Factory
instructor educates the teens on lighting, angles, and the ins and outs of photography. The teens also venture
outside to capture their own unique photos. This is an Arts & Science Council’s Cultural Block program.
•
Charlotte 10 Miler: The popular race was held at McMullen Creek Greenway with over 700 participants.
Key Performance Indicators
In February, the Department offered 877 programs for 15,739 participants and hosted five special events or
athletic tournaments for approximately 46,720 participants/spectators. The Department received 1,143
customer satisfaction surveys with a 99% satisfaction rate. February volunteerism had a value of $70,721.1
946,000
Park
Park Visitation
Visitation
Visitors
Visitors
Visitors
Visitors
912,925
892,870
946,000
1,000,000
912,925
822,820 822,820
912,925
892,870
812,468
892,870
772,845
1,000,000
746,525
812,468
772,845
702,715
701,771
772,845 822,820
658,234
800,000
702,715
701,771
702,715
701,771
658,234
593,478 593,478
658,234
800,000
593,478
600,000
471,039
600,000
407,738 407,738
471,039 356,620
600,000
356,620
407,738
407,738
356,620
400,000
400,000
400,000
200,000
200,000
200,000
2016
2015
2015
2015
20162016
Visitors
Visitors
Centers Visitation
100,000
100,000
80,000
80,000
60,000
60,000
40,000
40,000
20,000
20,000
-
2015
2015
83,226
88,761 85,325
82,772 82,772
79,036 79,036
85,325 83,307 79,597
83,307 79,597
83,226 71,847
71,847
56,953
69,198 63,589 62,348 60,939 72,734
69,198 63,589
62,348 60,939
56,953
2016
2016
Park and Recreation
Department Management Report
April 2016
Key Performance Indicators – cont.
Visitors
Visitors
NaturePreserve
PreserveVisitation
Visitation
Nature
112,588 112,588109,489 103,067
102,096
109,489 103,067
120,000
120,000
102,096
87,720
83,182 78,130
100,000
78,906
87,720
100,000
83,182 58,766
78,906
80,000
78,130 56,305
57,367
41,332
80,000 39,363
60,000
58,766 56,305
40,000
60,000 40,952 39,363
41,332
20,000
40,000
20,000
0
2016
2015
2015
2016
Greenway Useage
Visitation
Greenway
Visitors
Visitors
140,000
140,000
120,000
120,000
100,000
100,000
80,000
60,000
80,000
40,000
60,000
20,000
40,000
20,000
-
93,465
44,947
61,281
120,065 120,065
96,795
91,919 97,018 90,444
88,747
96,795
93,465 88,747
91,919 97,018 90,444 82,705
82,705
60,333
44,947
49,608
60,333
44,707 42,614
49,608 44,707
2016
2015
2015
2016
Hours
Hours
Volunteer
Hours
Volunteer
Hours
7,000
7,000
6,000
6,000
5,000
5,000
4,000
4,000
3,000
2,000
3,000
1,000
2,0001,000
-
5,327
5,449
5,327
5,059
6,189
5,059
6,189
5,689
5,288
5,288
5,689
2,930
6,238
3,822
2,555
2,930
2,555
6,238 6,238
3,822
2015
2015
3,978
4,162
3,978
2016
4,162
3,065
2016
Context for Key Performance Indicators
•
•
•
•
1
Centers Visitation includes recreation centers, nature centers, and senior centers.
Nature Preserve Visitation is for seven of the twenty-four preserves.
Park Visitation does not include visitation from some of the most popular and heavily trafficked facilities
such as Romare Bearden Park. Variations in park visitation from February 2015 to February 2016 reflect
increased number of car counters in parks and better weather conditions in February 2016.
The Greenway Usage chart is for three of fourteen greenways.
Volunteerism value is calculated by multiplying the number of volunteer hours by the national value of
volunteer time, which is established by the Independent Sector; the latest established value is $23.07.
Health Department
Department Management Report
April 2016
Overview
PREVENT AND CONTROL INFECTIOUS DISEASES ACROSS THE ENTIRE COMMUNITY
Communicable Disease Control:
• On February 12, health care providers in Mecklenburg County were advised of a cluster of mumps cases in the Charlotte
region. As of March 17, North Carolina has reported 7 confirmed and 9 probable cases of mumps related to this regional
outbreak.
HIV Community Outreach:
• February 25 through 27, the HIV Community Services Testing Teams partnered with Quality Home Care Powerhouse
Project and the Black AIDS Institute to provide HIV and Hepatitis C testing during the CIAA Tournament.
• On February 29, HIV Community Services co-sponsored the PrEP Summit, an all day workshop to increase knowledge of
pre-exposure prophylaxis (PrEP), the use of antiviral medications to prevent HIV negative persons from becoming
infected. This all day workshop, attended by 76 clinicians, community members and health department staff, addressed
the challenges in ensuring access to PrEP in our community.
MAKE THE HEALTHY CHOICE THE EASY CHOICE
Adult Health Clinic Initiatives:
• As of February 2016, 2 of the 100 eligible women that received Fecal Immunochemical Testing (FIT) tested positive. A
positive test indicates that further testing (i.e. colonoscopy) needs to be performed to determine if cancer is present.
Policy & Prevention February Initiatives:
• Increased tobacco-free signage at Land Use and Environmental Service Agency (LUESA) and Albemarle Recreation Center.
• Permit issues and vendor agreements completed for the farmer’s market at Northwest Health Department.
• 150 people participated in a bike safety education program at Winget Park.
• Established partnerships with 12 Hispanic community organizations to implement health policies.
MONITOR AND INCREASE ACCESS TO RESOURCES AND CARE THAT ADDRESS HEALTH DISPARITIES
Children’s Developmental Services Agency (CDSA):
• CDSA Director chosen for State Systemic Improvement Plan Task group that will be recommending state-wide evidencedbased early intervention practices.
• Completed survey with contract agency providers to identify their training needs around natural learning environment and
coaching practices. Information will inform training that the CDSA will provide in May.
• Collaborative meetings were held with CDSA, Youth & Family Services (YFS) and Care Coordination for Children (CC4C) staff
focused on enhancing communication across all three groups.
• CDSA Unit Supervisor participated in meeting for the Reaching for Excellence and Accountability in Practice (REAP)
initiative which is focused on supporting children in foster care. REAP is reviewing some of the negative statistics such as
number of moves, time spent in care, and repeat maltreatment, with a primary focus on decreasing the number of moves
for children in custody to promote stability.
• CDSA Unit Supervisor met with the foster care collaborative that is focused on ensuring all children in foster care receive
routine medical, developmental, and mental health services.
Women, Infants and Children (WIC):
• Due to an increased caseload, WIC received an additional $49,000 for the current fiscal year.
Health Department
Department Management Report
April 2016
Key Performance Indicators
Table A – Program
Adult Health Clinic Visits
Immunization Clinic Visits
School Health Room Visits
Children’s Developmental Services Agency Referrals
Child Development - Community Policing - Acute Trauma Intervention Referrals
Feb - 2015
1,599
840
22,261
149
232
Feb - 2016
2,040
992
41,805
228
356
FY16 YTD
14,765
7,900
254,651
1,533
2,788
Table B – Environmental Health
Feb - 2015
Feb - 2016
FY16 YTD
Type
Food & Facilities
(restaurant, child and elderly care facilities)
Groundwater
(wells, septic systems)
Pools & Environmental Health
(pools, tattoo, rodent & mosquito control)
Inspections
Permits
Service Requests
Inspections
Permits
Service Requests
Inspections
Permits
Service Requests
829
63
113
27
24
16
63
15
11
1,248
68
142
39
25
18
39
22
142
Context for Key Performance Indicators
Table A:
1) Adult Health Clinic visits include sexually transmitted disease (STD) testing and treatment, family planning
services and nurse visits. Data audited to remove duplicates.
2) Immunization Clinic visits include child, adult and travel immunizations. Data audited to remove duplicates.
3) School Health Room visits include encounters related to a specific student’s health concern or condition such as
encounters where direct services are provided for a student, parent contacts, physician consultations and
interdisciplinary meetings to make decisions regarding a specific student’s care at school. The growth of room
visits is attributed to the increase in the number of nurses providing services over the past year.
4) Children’s Developmental Services Agency staff help families who have children from birth to age three who
are at risk due to developmental delays.
5) Child Development – Community Policing partners child trauma clinicians with law enforcement officers in
order to respond immediately to the mental health needs of vulnerable children impacted by violence. Data
presented is based on families. 22 referrals were page outs.
Table B:
Environmental Health fiscal year to date total may not correspond to sum of monthly totals for the fiscal year due
to inspection software reporting capability and adjustment of activity type following supervisor review.
8,190
665
951
312
266
87
426
100
340
Public Information
Department Management Report
April 2016
Overview
Major department initiatives in February 2016:
• State of the County Address: Board of County Commissioners Chairman Trevor M. Fuller delivered his 2016
State of the County Address on Tuesday, February 16 at the Charlotte-Mecklenburg Government Center.
During the speech, he outlined priorities and goals for the County’s future. Public Information worked
directly with the Chairman and the County Manager’s Office to assist in development of the address, and
created a plan to promote it to local leaders, residents, employees and the media. The address was
streamed live online and on Gov TV, and received heavy media coverage.
• Multimedia Services Update: As part of the Public Information Department’s effort to fully align with the
County communication plan, several new initiatives occurred in February:
• An open full-time position was repurposed to serve as a creative services coordinator. This position
will assist in improving production values and strategic development of video, live broadcasting and
graphical services.
• An internal video, photography and graphics services intake portal was launched to improve
customer service and increase efficiency
• The weekly Employee News Now email was redesigned to better inform and connect employees to
County news and other information.
30 Days on Mecklenburg County Social Media: February 2016
1,598 people interacted with our content 2,394
times. This includes Twitter mentions, retweets and
Facebook likes, shares, and comments. Our content
was shown to our audience 8.16 million times.
1,372 new Twitter followers = 32.60K total
201 new Facebook fans = 4.17K total
341,713 = Unique visits to
MecklenburgCountyNC.gov
Context for Key Monthly Performance Indicators
•
•
•
•
Social media “@mentions” (i.e., posts by others that tag @meckcounty) and “retweets” are measures of how well
content connects with the audience and is shared more broadly.
Twitter and Facebook followers are measures of how many people are actively engaged in Public Information’s
social media presence.
Public Information tracks social media trends relevant to Mecklenburg County.
Unique visits to MecklenburgCountyNC.gov measure of how many people visit our main website.
Register of Deeds
Department Management Report
April 2016
Overview
The Register of Deeds Office (ROD) began preparing its annual operating budget for FY17. This year, the planning
process will include the newly developed Strategic Business Plan initiative.
In comparison with subsequent months, February tends to be a slower month for revenue and real estate transaction
volumes. Conversely, the Office typically experiences an increase in the number of Marriage Applications filed shortly
before Valentine’s Day. This year, the total number of marriage applications filed during this time period increased by
61 applications.
Key Performance Indicators
Indicator
Total Real Estate Documents Filed
Deeds Filed
Deeds Trust / Mortgages Filed
Maps / Map Revisions Filed
Condominium Docs Filed
Foreclosure Notices Filed
Sub. Trustee Docs Filed (FCL related)
Index, % docs indexed in 24 hours
Total Receipt Count/Transactions
January
February
Change
10804
11174
3.42%
1690
1934
14.44%
2548
2699
5.93%
56
57
1.79%
5
2
-60.00%
116
68
-41.38%
177
208
17.51%
100.00%
100%
0.00%
8830
9808
11.08%
Context for Key Performance Indicators
•
February is generally a slow month for real estate transactions. Revenue was on target for the month, but
overall County revenue is slightly below the FY2016 revenue projection.
•
Map numbers were up very slightly, an indicator of pending development.
New Condominium filings decreased from 5 in January to two in February.
•
Foreclosure-related documents were mixed. Completed foreclosures decreased by 41%, while new filings
increased by 17%. This activity reflects what can be considered a normal foreclosure rate for a stable
economy.
Sheriff’s Office
Agency Management Report
April 2016
Overview
•
•
Sheriff Carmichael has approved implementation of permanent shifts after majority of staff indicated
they preferred permanent shift assignments via a shift preference survey. This will impact all staff who
currently work a 12-hour rotating shift. Those assigned to permanent night shift will receive a shift
premium.
Over 1.1 million visitors pass through the Mecklenburg County Courthouse each year. It is the
responsibility of the Mecklenburg County Sheriff’s Office (MCSO) deputies to screen all visitors for
contraband items. The graph below shows the number of contraband items recovered/turned back, by
quarter for FY15 and the first two quarters of FY16.
Courthouse Contraband Items Recovered/Turnedback
4,000
3,500
3,825
3,267
3,165
Quarter 1
FY15
Quarter 2
FY15
3,000
2,969
3,453
3,298
2,500
2,000
1,500
Quarter 3
FY15
Quarter 4
FY15
Quarter 1
FY16
Quarter 2
FY16
Key Performance Indicators (February)
MCSO Court Security
• Number of contraband items recovered/turned back: 1,413
Detention
• Average daily population: 1,417
• Number of inmates booked: 2,180
Field Operations/Civil Process
• Number of civil papers served: 5,719
Registration
• Number of hand gun purchase permit applications received: 2,330
Inmate Programs
• Number of inmate program class completions: 501
Context for Key Performance Indicators
The first two quarters of FY16 revealed a 13% increase in the number of contraband items recovered or
turned back from the courthouse, when compared to the first two quarters of FY15. The increase in the
contraband recovery rate could be attributed to an increased emphasis on courthouse perimeter
sweeps and a marginal increase in the number of court sessions.
Social Services
Department Management Report
April 2016
Overview
Selected Key Initiative Update
Kinship Care – Making Connections
The Kinship Care program offers a range of services, including support groups, training and education
workshops, and parenting classes to grandparents and other relatives raising children. This initiative seeks to
streamline access to Department of Social Services programs and services, community resources, and other
support to ensure caretakers are prepared to successfully navigate large systems such as courts, schools, and
hospitals.
During February, staff met with the UNC Charlotte Gerontology program director to discuss the development
of a joint conference and resource fair. The group established conference goals and a tentative agenda,
identified topic areas for breakout sessions, and discussed conference underwriting. UNC Charlotte agreed to
assist with securing a site to hold the conference, to secure a keynote speaker, and to identify student
resources to assist with the effort. The event is tentatively scheduled for August 24.
Key Performance Indicators
February
2016
Twelve-Month
Averagea
February
2015
238,536
253,388
257,344
163,349
175,765
177,966
72,578
74,865
76,378
2,609
2,757
3,000
29,744
36,143
29,535
31,245
32,328
25,883
Just 1 Call
2,501
2,503
2,564
Child Protective Services Hotline
1,360
1,312
1,088
Indicator
Number of Public Assistance Casesb
Medicaid Cases
Food and Nutrition Services Cases
Work First Cases
Number of Calls Answered by DSS Call Centers
Benefit (ESD) Call Center
Number of Protective Service Calls Accepted for Service
951
946
854
Child
898
871
773
Adult
53
75
81
946
995
1,007
Children in Custody
625
668
695
Adult (Guardianship)
321
327
312
Number of Individuals under County Responsibility
Social Services
Department Management Report
April 2016
Key Performance Indicators (cont’d)
Indicator
Number of At-Risk Customers Receiving Intervention Services
[W]: Indicates there is a waiting list
Adult Day Care [W]
Adult In-Home Aide [W]
February
2016
Twelve-Month
Averagea
February
2015
13,351
13,049
13,456
154
169
148
360
350
329
Child Care [W]
6,489c
6,460
7,184
Congregate Meals
1,562
1,467
1,443
386
321
312
Family In-Home Services
Homebound Nutrition Meals [W]
Transportation
Number of Individuals on Waiting List
Adult Day Care
Adult In-Home Aide
Child Care Wait List (CCRI)
Homebound Nutrition
Number of Completed Fraud Investigations
Number of Households Receiving Community/Emergency Services
817
736
777
3,583
3,547
3,263
5,908
5,285
5,226
129
141
117
460d
475
477
5,275
4,597
4,611
44
73
21
373e
357
174
2,708
2,056
2,559
Emergency Assistance
503
590
422
Crisis Intervention Program
955
867
1,089
1,250
f
598
1,048
1,038
g
g
Low Income Energy Assistance Program (LIEAP)
Number of Family Members Receiving Emergency
Food Pantry Assistance
Context for Key Performance Indicators
a.
Twelve-month averages are rounded.
b.
Public Assistance Cases
1.
Medicaid: Case counts steadily increased in the 24 months leading to June 2015, when they peaked
at 185,565. Since June, the caseload has declined 12 percent to 163,349 in February 2016. The
caseload decline is the result of a variety of factors, including changes in the verification process and
implementation of the Affordable Care Act.
Social Services
Department Management Report
April 2016
Context for Key Performance Indicators (cont’d)
2.
FNS: The number of cases has been hovering in the mid-75,000s to low 76,000s since January 2015
hitting a low of 72,170 in December 2015. The decrease in the number of cases over time and in
December 2015 was likely due to seasonal fluctuations, more staff taught on the new system, and
resolution of some of the computer system glitches.
3.
Work First: Case counts have declined 40 percent since July 2014.
c.
Effective January 1, 2015, the Income Unit Definition for a family receiving child care subsidy changed to
include, in addition to the parent/responsible adult present in the home, other adults in the home such as
grandparents. This policy change resulted in a decrease of the number of children eligible for the service.
Further, hundreds of children already receiving the subsidy were terminated from the program because their
family income exceeded new income eligibility limits. During that same fiscal year, the cost rate increased
which resulted in a decrease in the number of children that could be served with the same amount of funds.
d.
The In-Home Aide Waiting List reduction is attributed to a January 2015 list review and update. The names of
persons no longer requesting services were removed from the list.
e.
Increased monitoring of community SNAP sites by the USDA has increased the number of referrals for
investigation.
f.
LIEAP is only administered from December through March each year.
g.
Tracking of the number of family members receiving Food Pantry assistance began in FY16. Prior year data is
not available.
Office of the Tax Collector
Department Management Report
April 2016
Overview
The Office of the Tax Collector (OTC) advertised delinquent real estate and personal property
taxpayers who have not paid their 2015 tax bills, and their 2014 discovery bills related to the
reappraisal review, on April 3, 2016. The advertisement includes 32,474 delinquent tax bills. Some
taxpayers have multiple delinquent bills. Each delinquent bill includes a charge of $3.45 to pay for the
cost of the advertisement.
The OTC mails Debt Set-off letters to delinquent taxpayers in March. This notifies taxpayers that the
OTC has registered the delinquency with the North Carolina Department of Revenue. North Carolina
state income tax refunds and lottery winnings due to delinquent Mecklenburg County taxpayers will
be seized and applied to the unpaid tax bills instead of being paid to the taxpayer.
Key Performance Indicators
The collections indicators through February 2016 for Mecklenburg County taxes are the following:
•
Current Year Real Estate/Personal Property Tax Collection Rate:
97.80%
•
Prior Year Real Estate/Personal Property Tax Collection Rate:
11.67*
•
Current Year Room Occupancy/Hall of Fame Tax Collection Rate: 99.31%
•
Current Year Prepared Food & Beverage Tax Collection Rate
93.98%
•
Current Year Vehicle Rental/U-Drive-It Tax Collection Rate:
98.20%
*The prior year collection rate reflects the percentage of the total due for all prior years that has been
collected in FY 2016.
Context for Key Performance Indicators
•
The OTC has collected $931,650,546.87 in real estate, personal property, and registered motor
vehicle taxes for the current year county net levy with $21,882,224.16 remaining to collect.
•
For the prior year county net levy, $4,426,607.36 has been collected in FY 2016.
•
The grand total of collections in FY 2016 for all years and all jurisdictions is $1,404,641,538.90
through February 29, 2016.
•
The OTC has collected 99.73% of all Mecklenburg County taxes levied since September 1, 2005. This
amounts to $8,690,374,065.95 collected and $56,117,981.32 uncollected.