MECKLENBURG COUNTY
DEPARTMENT MANAGEMENT MONTHLY REPORTS
February 2016
Asset and Facility Management
Department Management Report
February 2016
Overview
Asset and Facility Management (AFM) is comprised of Design and Construction Project Management, Facility
Maintenance and Operations, County Security Services, Real Estate Management, Fleet Services, and Courier
Services.
•
“Bringing Mecklenburg County to You” (master plan projects): LUESA Relocation update - Customer
Service Center and staff work/meeting areas are complete. Laboratory area is 95% complete. Medic
Relocation update - the Design Development phase is complete, and the Construction Manager is
updating the cost estimate. Government District update - design process is underway with the Public
Defender Relocation schematic design at 90% complete. Valerie Woodard Renovation update - the
Design phase is 50% complete.
•
Design and Construction Project Management: First Ward Park grand opening was held on December
8. Aquatic Center construction is 45% complete and on schedule for the Ultra Swim to occur in May.
•
Facility Maintenance and Operations: Bids were received and contracts awarded for the Matthews
Library heating ventilation and air conditioning replacement, Scaleybark Library roof replacement, Tyvola
Senior Center fire alarm replacement, and installation of the parking lot access control system at the
Former Education Center. Consultants were selected for design of the Work Release and Restitution
Center security camera upgrade, Medical Examiner parking lot light replacement, Steele Creek Library
roof replacement and Arbor Glenn Recreation Center exterior repairs.
Key Performance Indicators
Ninety-seven percent of Construction and Capital Reserve projects have been completed on schedule over
the past 12 months (through December 2015).
Context for Key Performance Indicators
Sixty-six Construction and Capital Reserve projects were completed over the past 12 months (through
December 2015). Projects completed in December include:
•
•
Replacement of the Heating Ventilation and Air Conditioning Replacement at the Jetton Waterfront
Hall
Replacement of the Heating Ventilation and Air Conditioning Replacement at the William R. Davie
Center
Board of Elections
Department Management Report
February 2016
Overview
In the month of December 2015, approximately 3,500 new voters registered in Mecklenburg County. Close to 3,000
changes of information were made regarding voters and approximately 6,000 verifications were mailed to ascertain
whether current voter information is correct. Less than 500 verifications were returned.
Key Performance Indicator
Child Support Enforcement
Department Management Report
February 2016
Overview
Technology Solutions Improve Customer Service
•
Child Support Enforcement (CSE) is collaborating with the Sheriff’s Office to implement a technology update.
The update will require that a barcode be added to each service and court document, which will increase
efficiencies with electronic filing. The barcode will increase the notification time of delivered service
documents and processed court documents. These documents are delivered by sheriff deputies and
processed by court officials. The sheriff deputies will scan each barcode to file the documents under the
appropriate case. The process improvement will increase efficiencies with: (1) documents for dispositions, (2)
available information that reduces the filing of continuations, (3) timely performance data to comply with
reporting requirements, and (5) the Department’s goal to be paperless.
•
CSE piloted an online software called “TurboCourt” to a group of parents. TurboCourt allows customers to file for
services electronically. Individuals who participated in the pilot were given a demo on: (1) applying for online
services and (2) monitoring the status of applications remotely (i.e., laptop, mobile device). The department
received 100% positive feedback from its participants. Next, the department will be collaborating with the Public
Information Office to execute a marketing plan to the general public.
Key Performance Indicators – FYTD 2016 (July to December)
FY16 Progress
(Exceeding target)
FY16 Progress
(On target)
FY16 Progress
(Monitoring)
FY16 Progress
(Action taken)
FY16 Targets
(Goal)
88.10%
93.90%
Paternity Establishment
67.75%
70.50%
63.68%
62.01%
54.36%
63.91%
50.41%
Cases Under Order
Current Support Collected
Cases w/Payments to Arrears
Total Collections*
0%
10%
20%
30%
40%
50%
60%
70%
100.00%
80%
90% 100%
Context for Key Performance Indicators
• Paternity Establishment is the # of children born out of wedlock with established paternity for the current
•
•
•
•
fiscal year divided by # of children born out of wedlock open during the preceding fiscal year.
Cases Under Order is the # of cases in a caseload w/support orders divided by # of cases. This measure
shows how much of the agency’s caseload is enforceable.
Current Support Collections is the $ collected divided by $ owed that are not past-due. This measure
provides the basic outcome for CSE which is regular and dependable support payments to families.
Cases with Payments to Arrears is the # of cases in which at least one payment on arrears occurred divided
by the # of arrearages cases.
Total Collections* is the sum of current support plus arrears collected FYTD ($24,759,972.19) divided by
State mandated annual target ($49,113,513.39).
Community Support Services
Department Management Report
February 2016
Overview
On December 8, Community Support Services hosted a ceremony to honor 45 victims killed
in North Carolina due to domestic violence in 2015. The 11th Annual Domestic Violence
Memorial Tree ceremony took place at the Charlotte-Mecklenburg Police Department’s
Headquarters. Members in attendance placed ribbons on the tree as each victim’s name
was called. The goal of this event is to give a voice to the families left behind and to raise
community awareness of domestic violence, during the holiday season.
•
•
Community Support Services was invited to participate in First Lady Ann McCrory and the North Carolina Council for
Women’s Holiday Christmas Tree Ornament Project. The theme of the Ornament Project was Healthy Relationships:
2015 Keeping Women and Families Safe particularly during the holiday season. The goal was to build awareness of
domestic violence and rape crisis centers. Our department’s ornament was displayed on First Lady McCrory’s
Christmas tree at the Governor’s Executive Mansion.
Substance Use Services at the jail and shelter program is a new service provided by the Community Support Services
Department this fiscal year. In addition to providing substance use services at the Men’s Shelter of Charlotte, mental
health services were added and are provided by a licensed Mental Health Clinician beginning in January. Substance
Use Services expanded its current relationship with the Salvation Army Center of Hope Women’s Shelter to provide
mental health services by a licensed clinician to individuals placed at Hampton Crest apartments.
Key Performance Indicators
Homeless Services Division:
Number of meals provided at the Homeless Resource Center = 1,713
Number of households served with rental subsidy as part of the Shelter Plus Care Program = 240
Veterans Services Division:
Number of claims filed = 250
Domestic Violence Services: Graph includes NOVA, Adult Victim Services and Child Witness Services.
New Client Intakes for December
60.00
40.00
42.00
54.00
55.00
52.00
29.00
40.00
40.00
33.00
23.00
20.00
NOVA (Perpetrator Services)
Adult Victims
12/31/13
12/31/14
Child Witnesses
12/31/15
Context for Key Performance Indicators
Variation in clients served monthly can be due to changes in monthly demand for services, or from intermittent program staff
vacancies.
Assessor’s Office
Department Management Report
February 2016
Overview
Major department initiatives during the month of December 2015 were as follows:
•
Mailed approximately 18,000 individual and business personal property listings on December 29, 2015 to property owners in
Mecklenburg County. The NC General Statutes requires all property subject to ad valorem taxation to be listed annually.
Released over 1,000 bills based on the Senate Bill 159 (Senate Bill 159 will require payment of additional taxes by the
appropriate owners of record for corrected reevaluations and to provide options for the disposition of minimal property tax
refunds) that makes the owner of record on January 1 responsible for additional bills resulting from the Revaluation Review.
The property owners of record on January 1 were assessed for the additional value increases.
•
Key Performance Indicators
Measures
Property Tax Commission (PTC) appeals closed
SL-362 individual appeals received, awaiting BER hearing
SL-362 appeals heard by the BER in 2014 & 2015 (Based on Parcels)
SL-362 individual appeals heard by the BER in 2015
Annual
2,342
69
6,207
17,463
Number of refunds processed
Amount of refunds
317,099
48,396,260
2,461
555,827
25,163
1,295
2
3
Demand bills
Monthly
2
0
286
409
Commercial canvassing
12,854
1,339
Residential canvassing
Revaluation review calls
36,185
28,577
4,305
1,816
% Y-T-D
0.1%
0%
5%
2%
1
.7%
1.1%
4.59%
2.46%
4
1.4%
6%
1
Refunds issued were .5% of the 353,985 total parcels reviewed (1,599/353,985=.5%).
Demand bills for taxpayers that have not filed a BER appeal were not processed because of pending legislation. The
department generated 1,300 demand bills out of the potential 28,207 parcels subject to value increases (1,300/28,207*=
4.61%)
3
Appraisers have performed a field review of 4.15% of the commercial properties (2,260/54,480=4.15%). Total canvassing for
calendar year 2014 was 18,285.
4
Residential canvassing for this month (2,770/310,975= .9%). Total canvassing for calendar year 2014 was 39,692. This
process involves inspecting every home in the designated neighborhood, measuring the exterior walls, identifying building
elements, and verifying the interior of the home if possible.
2
Parcels reviewed with no changes
(SL-362)
Parcels reviewed with value decreases (SL-362)
Parcels reviewed with value increases (SL-362)
244,236
81,542
28,207*
Context for Key Performance Indicators
•
•
•
•
•
There are 2,344 closed PTC appeals and 238 waiting for a resolution. There are a total of 2,582 since the 2011
revaluation.
The department has received 5,720 SL-362 parcel appeals since the 2011 revaluation.
Notices mailed to customers that have appealed their parcel are used to calculate potential refunds and demand
bills. Notices mailed with No Changes are used to evaluate the efficiency of the 2011 appraisals.
There were 1,295 refunds plus interest totaling $555,827 processed in December 2015.
The average phone call length generated by the revaluation reviews was 3.27 minutes. Total number of phone
calls for calendar year 2014 was 32,577.
Criminal Justice Services
Department Management Report
February 2016
Overview
•
The Center for Court Innovation (CCI) and the University of North Carolina at Charlotte (UNCC)
completed their study and evaluation of the Citizen-Initiated Complaint Process in Mecklenburg
County. CJS staff are reviewing the study’s recommendations, along with the Criminal Justice Advisory
Group’s (CJAG) Neighborhood Campaign, and will collaborate with local justice system partners to
implement selected recommendations throughout 2016. CCI and UNCC will present their findings at
the February 10 CJAG meeting.
•
Re-Entry Services hired a new case manager, Eric Douglas, to fully staff the program. Eric will have a
caseload and assist with developing the employment program.
•
CJS Re-Entry Services and Mecklenburg County Jail Inmate Programs staff met to discuss the
development of a continuum of services for those completing their sentences. Staff will be working
on a MOU, referral guidelines, warm-handoff procedures and an implementation schedule.
Key Performance Indicators
Monthly Performance Indicators:
Department Unit
Pretrial Services
Fine Collection
Treatment Courts
Reentry Services
Forensic Evaluations
•
Measure
Public Safety Rate
Fine Collection Rate
Graduation Rate
Successful Program Completions
Diversionary Screenings/Eligibility Assessments
Annual Target
90%
87%
60%
Baseline
20/month
Monthly
Performance
96%
70%
58%
1
21
All measures with a set target fell close to or within their target, thus keeping department units on
track for meeting their annual target.
Context for Key Performance Indicators
•
Monthly data is reported on a lag due to data collection/analysis needs. The numbers presented
represent CJS’ final performance numbers for the month of December.
•
The Drug Court Graduation Rate is a cumulative year-to-date rate that reflects the month’s
performance, but also tempers the impact of graduates entering and leaving the program on a
rolling basis since there is not a defined cohort graduating each month.
Economic Development Office
Department Management Report
February 2016
Overview
On December 8, 2015 Mecklenburg County Park and Recreation hosted the grand opening of First Ward Park, the result
of nearly six years of collaborative effort between the Economic Development Office (EDO), Park and Recreation, the
City of Charlotte and Levine Properties. A truly exciting day for all parties that showcased the first tangible evidence of
the implementation of a twenty-year Economic Development Grant Agreement between the County, City of Charlotte
and Levine Properties.
Activity for business attraction traditionally slows in in December and January, which allowed EDO staff the opportunity
to focus on strategic initiatives. Economic Development staff launched new internal initiatives to improve reporting
and tracking of activity and grants and lending expertise in the efforts to redevelop Brooklyn Village and to develop a
comprehensive plan for Charlotte Douglas International Airport.
On December 10, Mecklenburg County Procurement along with EDO hosted an Open House for departments seeking
translation services, home health services and MWSBE vendor registration. This was an opportunity to showcase a few of
our current vendors and to encourage new vendors to register with MECKProcure. The formation and growth of MWSBEs
is a critical factor in expanding economic opportunity throughout Mecklenburg County.
Key Performance Indicators
MWSBE
Persons reached via community outreach: 81 via four events.
• Queens Tennis Complex /Marion Diehl-18
• Ryan White Pre-proposal – 29
• Subcontractor Outreach – 9
• Procurement Open House – approximately 30
• Customers Contacted via phone/email/in person 22
Economic Development
• Business Investment Program Grant invitations issued to prequalified companies– 3
• Prospect meetings – 5
• Closed Session Business Investment Program Grant presentations - 1
Unemployment Rate Comparison
6
5.8
5.7
5.7
5.5
5.1
5.1
5.1
5.0
5
5.1
5.0
Meckenburg
County
North Carolina
U.S.
4.5
Sept
Oct
December data not available for February Department Management Report
*Mecklenburg County and North Carolina not seasonally adjusted.
Source: U.S. Bureau of Labor Statistics & NC Department of Commerce
Nov
Financial Services
Department Management Report
February 2016
Overview
The overall goal of Financial Services is to provide fiscal stewardship and accountability of public funds. Department
reports on the financial operations of the County are used to draw down Federal and State revenues and provide
information for use by management and the County’s stakeholders.
• Procurement Services held a supplier outreach event on December 10 at Valerie Woodard. The Minority-owned,
Woman-owned, and Small Business Enterprise (MWSBE) vendors showcasing their services included the Small
Business Administration, as well as vendors specializing in temp staffing/employment services, uniform
production/fulfillment services, and print services. Vendors specializing in translation and interpretation services who
had recently been awarded County Contracts were also present at the event.
Key Performance Indicators
Division Measure
Procurement Services Percent of purchases made on contract
Supplier outreach events held
Departmental Financial Services Average days outstanding for
Health Department accounts receivable
Claims denial rate
Central Finance Competitive grant revenues awarded
December
Performance
79.51%
1 event
41.81 days
FY 2016
Year-to-Date
72.22%
2 events
43.21 days
27.70%
$0.00
27.43%
$6,720,228
Context for Key Performance Indicators
PROCUREMENT SERVICES
In FY 2015, the department launched the new Procurement Services Division with the goals of (1) increasing the
percent of purchases made on contract, which indicates how much County departments are spending on goods
and services procured through the strategic sourcing process and (2) providing vendors more opportunities to
network, market their capabilities directly to County officials, and learn about potential County procurements, selfserve vendor registration, and the County’s e-Procurement system. Best-in-class Procurement organizations
typically spend 85% of their purchases on contract.
DEPARTMENTAL FINANCIAL SERVICES
The Health Department engaged a consultant, Navigant, to assist in improving the revenue cycle and billing
functions that contribute to the capture, management, and collection of revenue from patients receiving services
from the Health Department. Departmental Financial Services supports the Health Department by processing all of
the claims and payments for patient services. Navigant’s work will result in an expected increase in the efficiency
and amount of revenue collections for the Health Department by reducing the average days outstanding for
patient accounts receivable and the percentage of claims denied by the state for patients receiving Medicaid.
CENTRAL FINANCE
In FY 2015 Central Finance awarded a contract to Amplifund to develop a new electronic grants management
software system for the County. The pilot and implementation of the system took place in FY 2016. Central Finance
expects to increase the efficiency of the County’s grants management process and the overall amount of
competitive grant revenues reported, which represent the number of grant dollars awarded in the fiscal year.
Human Resources
Department Management Report
February 2016
Overview
Major department initiatives include the following:
o Initiated Fit/Gap sessions to determine the new functionality of the PeopleSoft version 9.2 upgrade.
The Human Resources Management System (HRMS) staff is leading this effort and conducting
reviews in conjunction with other functional areas.
o Implemented the new College Tuition Reimbursement policy. A MeckEDU training module has been
developed to help employees understand the changes to this policy.
o In the Talent Acquisition area, a work process enhancement was made to auto-generate email
rejection notices to the applicants not selected for a position.
o Class & Compensation developed a Fair Labor Standards Act (FLSA) training curriculum that covers
the proposed U.S. Department of Labor (DOL) change to the salary threshold for exempt positions
and the impact this will have on the County.
o The Human Resources Leadership Team is now fully staffed after filling two new Senior Human
Resources Manager positions.
Key Performance Indicators
•
•
The Employee Services Center sends out customer satisfaction surveys as requests are resolved. For the month
of December 2015, the survey results indicate a 95% satisfaction rate.
For the July – December 2015 period, County Human Resources (HR) staff hired 363 new employees (excluding
the Library).
o 258 were hired into regular positions
o 105 were hired into temporary positions
County Turnover
7.5%
Total Turnover
5.1%
4.2%
Voluntary
2.8%
2.0%
2.2%
2.1%
Retirement
0.0%
•
•
6.2%
6.2%
0.9%
1.2%
1.0%
1.4%
1.4%
Involuntary
FY13
9.4%
9.7%
FY14
2.0%
4.0%
6.0%
8.0%
FY15 w/out LPT positions
10.0%
12.0%
FY 16 July - Dec
Learning and Development Services provided a total of 2,502 hours of learning in December, which included 383
hours of classroom training for 246 employees.
As of December 2015, 94% of hiring managers strongly agreed/agreed they were satisfied with the quality of the
applicant pool and 96% strongly agreed/agreed the applicant pool contained sufficient diversity. In addition, 88%
of hiring managers strongly agreed/agreed the applicant pool contained a sufficient number of candidates that
closely aligned with their desired qualifications.
Context for Key Performance Indicators
Turnover data measures full-time positions and excludes the Library staff and instances when County employees transfer
to a different department. FY 16 Involuntary Turnover spike in September 2015, is due to the Provided Services
Organization (PSO) Substance Abuse Services Center Reduction in Force.
Information Technology Services
Department Management Report
February 2016
Overview
Information Technology (IT) provides desktop support and help desk services; maintains and secures the County’s IT
infrastructure; maintains and develops the County’s applications and databases; and helps customers identify business
needs and solutions.
In the month of December, Information Technology:
•
Completed the following new technology upgrades and innovations in collaboration with the Land Use and
Environmental Services Agency (LUESA) for LUESA’s new Suttle Avenue location:
o
o
o
o
o
o
•
Microsoft Office 2016
Skype for Business
LED TV displays
Wireless presentation devices
Room reservation systems connected to the Office 2016 calendaring system
Vendor wireless access
Implemented a new print management solution for the County which includes upgraded Ricoh multi-function devices
with badge readers. Three hundred machines were deployed across all County departments.
o
o
o
Allows users to print and retrieve documents from any County printer on the secure print server using
secure ‘Follow-You Printing’
Enables users to quickly scan documents to email using the Scan-to-Me feature
Reduces waste associated with unclaimed documents
Key Performance Indicators
•
In December, Information Technology resolved 97% of tickets (i.e., service requests that come into Information
Technology through MeckSupport, a call to 2HELP, or service record entered by staff) within the agreed upon service
level agreement (SLA).
Context for Key Performance Indicators
•
3,369 service request tickets were resolved in December.
SERVICE
Apps/Data
IT Business Analysis
IT Customer Support Center
Network, Server, Telecom
IT Security
December Totals
DECEMBER SLA DATA
# closed
Total
within
number
%
SLA
closed
266
269
98.9%
216
223
96.9%
2,124
2,174
97.7%
606
651
92.2%
48
52
92.3%
3,260
3,369
96.76%
Internal Audit
Department Management Report
February 2016
Overview
The Department of Internal Audit provides the Board of County Commissioners, management, and other key
stakeholders independent and objective assurance and consulting reviews of County programs, services, and
operations to improve the accuracy, integrity, efficiency, and effectiveness of financial, operational, and compliance
activities.
December 2015 Internal Audit activities include the following:
• Director participated in The Institute of Internal Auditors’ Global Professional Development Committee
• IT Auditor retired, Senior Auditor promoted to IT Auditor, interviewing for two open positions
Key Performance Indicators
1. Audit Hours by Risk Level and Department
FY16 Risk
Ranking
Department
Dec
Hours
% of
Total
2. Fraud Hotline Activity
YTD
Hours
Fraud Hotline
% of
Total
Category
Fraud
2
Non0
Fraud
Open
Fraud
2
Non0
Fraud
Close-Unsub
Fraud
0
Non0
Fraud
Close-Sub
Fraud
0
Non0
Fraud
Closed: Investigated and a) substantiated and
handled; or b) unsubstantiated
High
Medium
Health
177
41%
1,458
40%
Medium
Tax Collector
102
23%
529
15%
Medium
Tax Assessor
Human
Resources
Medical
Examiner
Park and
Recreation
Register of
Deeds
IT Support
5
1%
255
7%
0
0%
39
1%
1
0%
29
1%
3. New Investigations: 0
0
0%
308
8%
4. Productivity
4
1%
28
1%
13
3%
103
3%
435
99%
3,599
99%
High
High
High
Medium
Medium
Low
Low
N/A
Assurance Sub-total
70
16%
252
1
0%
77
2%
0
0%
15
0%
9
2%
438
12%
53
12%
68
2%
Investigations
0
0%
0
N/A
CA/CM
6
1%
30
1%
441
100%
3,629
100%
7
3
4
1
3
2
0
0
Productivity*
Target
0% Direct
N/A
Total
YTD
Reports
7% Received
Social
Services
Financial
Services
Sheriff
Information
Technology
LUESA
High
Dec
Indirect
Dec
2016
YTD
Dec
Var
YTD
Var
68%
48%
55%
-20%
-13%
32%
52%
45%
20%
13%
*Net of benefit time
Context for Key Performance Indicators
Internal Audit focuses primarily on high- and medium-risk departments to maximize impact of audit activities given
current staffing levels.
Land Use and Environmental Services Agency
Department Management Report
February 2016
Overview
Through the month of December all divisions continued to prepare for and executed the move to Suttle Ave. The
moving company provided bins for staff, offices were packed and the move took place on December 18. Staff
transitioned into Suttle Ave on December 21. The first new customers were welcomed December 22. With the
dedicated assistance of Asset & Facility Management and Information Technology Services, LUESA was able to move
more than 400 employees with less than 10 hours of direct customer service interruption for walk-in customers.
Key Performance Indicators
Air Quality
• In December, there were 33 National Emission Standards for Hazardous Air Pollutants (NESHAP)
•
notifications received and reviewed. (FY2015 Monthly Average: 30)
In December, there were 538 active operating permits for sources of air pollution in Mecklenburg County.
(FY2015 Monthly Average: 539)
Code Enforcement
• Inspection Response Times (December):
# of inspections
December Inspection Response Times
(from scheduled time of inspection)
% Performed Within 3 Days of
Average Response in Days
Request
November December
FYTD
November December
FYTD
96.7%
97.4%
97.1%
1.58
1.5
1.53
19,786
21,706
137,310
19,786
21,706
137,310
Plan Review (December):
•
Two hundred twenty four (224) commercial projects (medium- and large-sized) were reviewed for the first
time. Of these projects, 89.4% were reviewed at or before the scheduled review time. For the Building,
Electrical, Mechanical, and Plumbing (BEMP) trades that are under Code Enforcement’s direct control,
90.75% were reviewed at or before the scheduled review time.
•
The change in wait times for plan review for Building Trade from November to December is attributed to
two factors. First, an additional staff person was added to the booking schedule process. Second, one large
project missed its scheduled review date which created open booking times. Other projects were moved up
helping to reduce wait times. The change in wait times for plan review for Mechanical/Plumbing Trade is
attributed to two factors: staff vacancies and two larger projects within the review process which extended
wait times.
Note: The plan review process includes: LUESA Code Enforcement, Land Development, Air Quality, and Environmental Health; County GIS Addressing;
Charlotte-Mecklenburg Utilities Department; City of Charlotte Land Development and Engineering, Urban Forestry, and Zoning Departments; City of
Charlotte Planning Commission and Zoning Historic Commission; Town Planning Departments; Town, County, and State Fire Marshal’s Offices; State
Departments of Insurance, Public Instruction, Facility Services, Child Day Cares, and Environment and Natural Resources.
Land Use and Environmental Services Agency
Department Management Report
February 2016
Wait Times (in days) to Schedule Commercial Plan Review
Building Trade
Nov
Dec
FYTD
17.5
7
13.5
Medium and Large Projects
Electrical Trade
Nov
Dec
FYTD
8
8
4.66
Mechanical/Plumbing Trade
Nov
Dec
FYTD
4.5
14
10
Small Projects
Building Trade
Electrical Trade
Mechanical/Plumbing Trade
Nov
Dec
FYTD
Nov
Dec
FYTD
Nov
Dec
FYTD
6
6
4.66
4
2
2.33
2
2
3.83
Express Review (premium service)
Small Projects - All Trades
Nov
4
•
Large Projects - All Trades
Dec
FYTD
Nov
Dec
FYTD
4
12.16
13
14
21
Contractor ready permit applications (projects under 10,000 square feet) turnaround times (from time
permit application received):
o Building, Electrical, Mechanical and Plumbing trades at six work days
o All other trades at one work day
Geospatial Information Systems (GIS)
•
In December, the County’s real estate lookup system, Polaris, had an application uptime of 99.8%; 126,319
Website hits on GIS Applications; 55.1 GB of data downloaded; processed 3,968 Property Ownership
Records; and 1,293,501 sq. ft. of billed impervious data captured.
Solid Waste
Measure
Customers received at the four full-service recycling centers
Measure
December
FYTD
46,046
268,633
December
FYTD
Recycling tons processed at Metrolina facility
(includes private haulers)
7,307
38,077
Change over
prior FYTD
+13%*
Change over
prior FYTD
+.5%
*Increase over prior year resulted from bulky item disposal related to uptick in small business/remodeling activity as well as increased recycling
customers at full-service centers.
Water & Land Resources
• In December, 46 land development plans were reviewed.
• One hundred percent (100%) of submitted plans were reviewed within 21 calendar days (the balanced
scorecard target is 85% reviews completed within 21 calendar days).
Land Use and Environmental Services Agency
Department Management Report
February 2016
Land Development - Site Plan Review Activity
Plan Review Activity
Linear (Plan Review Activity)
70
60
50
40
30
20
10
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-14
May-14
Apr-14
Mar-14
Feb-14
Jan-14
Dec-13
Nov-13
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0
Charlotte Mecklenburg Library
Department Management Report
February 2016
In December, the Library continued to expand access and raise awareness of services and locations.
• Thanks to a push from CMS, as of December 18, more than 100,000 CMS students had used their ONE Access accounts at
least once – in the classroom, in libraries or from home. ONE Access, or “One Number Equals Access,” is an initiative by the
Library and Charlotte-Mecklenburg Schools that turns students' school identification numbers into Library accounts. Fiftytwo percent of the activity was checkout of physical books and materials, followed by 29% accessing digital materials on
OverDrive and 16% using Library computers. OverDrive is a free library service that provides a wide range of popular adult,
teen and children’s e-books and audiobooks in fiction, nonfiction, business and careers, biographies and more; streaming
video is also available. Many students also used online resources for research and classwork.
• The Mountain Island Library celebrated its tenth anniversary with a free, public celebration on December 12. Mountain
Island opened on December 10, 2005, replacing the smaller Coulwood branch, in response to continued community growth
and expanding needs.
• On December 1, The Bissell Companies Inc. located in Ballantyne Corporate Park announced it would donate more than
$36,000 to the Charlotte Mecklenburg Library Foundation to transform the underutilized patio at South County Regional
Library into an interactive learning space and community garden for local residents to enjoy.
• On December 17, Lowe’s announced that it would donate $75,000 to the Charlotte Mecklenburg Library Foundation to
transform Beatties Ford Road Regional, Sugar Creek Library, and Plaza Midwood Library with new furniture, carpet, and paint
to help create gathering spaces. The Sugar Creek and Plaza Midwood spaces will be geared towards children and teens, and
Beatties Ford Road will receive an outdoor patio renovation for programs and events.
• On December 21, the Library was featured on WFAE’s Charlotte Talks with Mike Collins. For the first half, Library and
Children’s Theatre leadership discussed the success of the ImaginOn partnership and building 10 years after its opening; and
for the second half, Library Leadership discussed current and future positive momentum.
• A story about Library customer engagement efforts made the list of Charlotte Agenda’s top 20 most viewed stories in 2015.
Since that story ran in September, more than 20,000 inactive or occasional customers have been reactivated.
Current Fiscal Year
3,500,000
3,155,451
Prior Fiscal year
3,101,814
Key Performance Indicators for December 2015
3,000,000
2,500,000
309,995
258,620
115,204
96,103
235,962
194,207
500,000
310,479
1,000,000
223,424
1,500,000
562,191
918,917
2,000,000
0
Total Digital
Circulation
Wi-Fi Usage Growth Pre-K to Third Grade
Literacy Program
Attendance
# of Active
Cardholders
Total Circulation
Total Gifts, Grants,
and Endowment
Earnings
Target 25%
Target 20%
Target 2.5%
Target 2.5%
Target 1%
Target $1.4M
39.0%
21.5%
19.9%
19.9%
1.7%
-38.8%
Year Over Year % Change & KPI
Note: All results are year to date. Percentages represent percent change from prior fiscal year (FY2015) to current fiscal year (FY2016).
Charlotte Mecklenburg Library
Department Management Report
February 2016
Context for Key Performance Indicators
•
•
•
•
•
Total Digital Circulation: The result is following the Library’s projected trendline. Demand continues to grow for digital
content among the customer base in general since digital ONE Access has been implemented. In December, the Library
looked at all activities associated with ONE Access accounts; 29% of those were use of the digital service OverDrive.
Wi-Fi Usage Growth: The result is following the projected trendline. Demand continues to grow for Wi-Fi as customers
bring in more devices. In addition, starting in November, the Library performed some upgrades to the Library’s Wi-Fi
infrastructure that improved service by dispersing access more broadly in locations.
Pre-K to Third Grade Literacy: There have been about 500 more Programs in the same timeframe over last year thus
increasing the overall attendance over the previous year. There was also a modest increase in the attendance per
program. In FY15 the average attendance was 20 participants per program; in FY16 the average attendance is 22
participants per program.
Active Cardholders: The result is primarily driven by ONE Access and the push by CMS to have 100,000 students activate
their accounts before Winter Break.
Gifts, grants and earnings are lower compared to the previous year due to the timing of a large grant last year.
Mecklenburg EMS Agency
Management Report
February 2016
Overview
FY2017 – FY2019: Goals and Strategic Objectives
Medic is focused on strategies that adapt to healthcare reform, decreased reimbursement funds and increased service
demands. The intent is to be cost effective, sustain operations and continue to serve this community effectively. The
organization’s goals and objectives are listed below.
Goal One: Reduce demand for service on Medic
• Objective #1: Reduce service requests by frequent users by 38% by the end of FY ‘19
• Objective #2: Reduce unnecessary ambulance transports by 10% by the end of FY ‘19
Goal #2: Further improve fiscal sustainability
• Decrease total cost of ownership for Medic’s fleet of ambulances
Goal # 3: Optimize service and operations at Medic’s new headquarters
• Improve efficiency of key core processes within Medic’s operations
• Improve employee satisfaction with relation to the work environment
Staffing
On January 19, the agency welcomed a new class of 17 patient focused employees. The breakdown consists of: eight
paramedics, eight Emergency Medical Technicians (EMTs), and one dispatcher for the 911 call center. The class graduates on
February 28, only to be immediately replaced with another class. The agency’s – human resources department has been heavily
focused on recruitment. Medic is also working with area schools and colleges to develop programs that may help yield a more
diverse, home grown cadre of future candidates. Securing high performing clinicians is a challenge; fiscal year 2016 (YTD) has
yielded a seven-percent increase in the service demand. Also, the agency is experiencing turnover.
Agency Recognition
On Wednesday, January 13 – Medic was awarded the 2016 Platinum Fit Friendly Worksite by the American Heart Association
(AHA). The Fit Friendly Worksite program, which is designed to be a catalyst for positive change in American business,
recognizes employers who champion the health of their employees by creating physical activity programs within the
workplace. The program is also meant to encourage other worksites to participate and demonstrate similar physical activity
practices for their employees.
Context for Key Performance Indicators
The following data is presented in control charts. Each dot represents a monthly average, count or proportion. The middle
green line is the average performance for the displayed periods, while the top and bottom red lines are the upper and lower
control limits.
•
•
•
•
Response time compliance performance goal is 90%.
Cardiac arrest survival is measured for patients that meet a nationally standardized case definition.
Patient satisfaction is determined using a random telephone survey of up to 200 transported patients per month and
presents the proportion which rated their overall quality of care as excellent. The target is > 65% excellent.
County cost per transport is based off of the total number of transports in a month divided by the monthly subsidy provided
to Medic.
Mecklenburg EMS Agency
Management Report
February 2016
Key Performance Indicators
Medical Examiner’s Office
Department Management Report
February 2016
Overview
Medical Examiner Staff Attends Statewide Mass Fatality Incident Response Training:
MED Forensic Pathologists, Autopsy Technicians and Investigators are all taking part in a statewide initiative to
provide Mass Fatality Incident Response training to first responders and medical examiner employees throughout the
state. Course objectives include the ability to describe the characteristics of a mass fatality incident, identification of
the roles and responsibilities of key players, the steps required to respond to a mass fatality incident (including
catastrophic numbers of fatalities and contaminated remains), the critical operational activities (notification, staging,
search and recovery, morgue operations, media relations) and the use of the Family Assistance Center to support
families and to aid in the identification of the deceased.
Through the enterprise risk assessment process, readiness to respond to a “Significant Mass Fatality Event” was
identified as the top priority for MED to address in FY17. The Mass Fatality Incident Response training provides a kick
start to MED’s long-term efforts to construct a more robust mass fatality plan for its department.
Key Performance Indicators
December Totals
180
166
160
140
120
Mecklenburg Autopsies
100
Regional Autopsies
80
40
Death Investigations
55
60
29
20
External Exams
21
0
Context for Key Performance Indicators
Six Month Overview
200
150
100
50
0
Jun 15
Jul 15
Mecklenburg Autopsies
Aug 15
Regional Autopsies
Sep 15
Oct 15
Death Investigations
Nov 15
External Exams
Park and Recreation
Department Management Report
February 2016
•
•
•
•
•
Overview
Kwanzaa Events: Community Kwanzaa events were held at Tuckaseegee and Wallace Pruitt Recreation Centers
with more than 350 participants attending. The programs were entertaining and educational with performances
by drummers, dancers, and story tellers sharing how Kwanzaa is a special holiday that brings families and
communities together.
First Ward Park Opens: The grand opening of First Ward Park was held on December 8. Several area school
children participated in the event. County, City, UNCC and Levine representatives were on hand to speak to a
large crowd of attendees. The park features an open play meadow, water features, and an indoor pavilion.
World Futbol Tour (WFT): On December 12, the Mecklenburg County Sportsplex hosted a soccer tournament
called the WFT 3v3 Queen City Holiday Cup. The event included 50 teams from across the Southeast Region.
First Night at Romare: On December 31, Romare Bearden Park was once again the venue for First Night (New
Year’s Eve event). The event attracted an estimated crowd of 15,000.
County Employee Fitness: In December, 64 individual staff members made 408 visits to our fitness centers.
Key Performance Indicators
In December 2015, the Department offered 690 programs for 13,955 participants and hosted 3 special events
or athletic tournaments for approximately 8,827 participants/spectators (not including First Night at Romare).
The Department received 1,306 customer satisfaction surveys with a 99% satisfaction rate. November
volunteerism had a value of $91,777.1
Park Visitation
946,000
1,000,000
Visitors
800,000
600,000
553,378
701,771
471,039
400,000
812,468
912,925
892,870
702,715
658,234
772,845 822,820
593,478
356,620
200,000
-
2014
2015
Centers Visitation
88,761
100,000
Visitors
80,000
60,000
68,446
83,226
85,325
71,847
83,307
79,597
82,772
79,036
56,953
69,198
63,589
62,348
40,000
20,000
-
2014
2015
Park and Recreation
Department Management Report
February 2016
Key Performance Indicators – cont.
Nature Preserve Visitation
Visitors
120,000
100,000
80,000
60,000
40,000
20,000
0
112,588
87,720
78,906
102,096
109,489 103,067
83,182 78,130
58,766 56,305
39,367 40,952 39,363
2015
2014
Hours
Volunteer Hours
7,000
6,000
5,000
4,000
3,000
2,000
1,000
-
4,457
5,449
5,327
6,189
5,059
5,288
6,238
5,689
2,930
3,978
3,822
2,555
2015
2014
Visitors
Greenway Useage
140,000
120,000
100,000
80,000
60,000
40,000
20,000
-
120,065
93,465
61,281
88,747
91,919
97,018
90,444
96,795
44,947
82,705
60,333
49,608
2015
2015
Context for Key Performance Indicators
•
•
•
Centers Visitation includes recreation centers, nature centers, and senior centers.
Nature Preserve Visitation is for seven of the twenty-four preserves.
Park Visitation does not include visitation from some of the most popular and heavily trafficked facilities
such as Romare Bearden Park.
• The Greenway Usage chart is for three of fourteen greenways.
1 Volunteerism value is calculated by multiplying the number of volunteer hours by the national value of
volunteer time, which is established by the Independent Sector; the latest established value is $23.07.
Health Department
Department Management Report
February 2016
Overview
Child Development – Community Policing (CD-CP):
Two additional classes were held in the month of December to train over 30 more officers in new expansion divisions.
Children’s Developmental Services Agency (CDSA):
The CDSA Director participated in Charlotte Area Health Education Center’s (AHEC) “Conversation around Childhood
Traumatic Stress.” The goal of this group is to develop a communitywide strategy to prevent childhood trauma when
possible and to address the significant needs that arise when childhood trauma occurs.
Policy & Prevention Outcomes:
Established systems were changed with the Health Department Pediatric Dental Clinic to assess for second and thirdhand tobacco exposure and create a referral system to cessation resources. Systems change also includes environmental
changes within the waiting room and exam rooms. As a result of these changes, 7,000 patients will have increased access
to tobacco cessation resources.
Key Performance Indicators
Program
Adult Health Clinic Visits
Immunization Clinic Visits
School Health Room Visits
Policy & Prevention Reach
Environmental Health - Mandated Regulatory Inspections
Environmental Health - Permits Issued
Environmental Health - Service Requests
Children’s Developmental Services Agency Referrals
Child Development - Community Policing - Acute Trauma Intervention Referrals
Dec - 2014
1,784
1,090
23,633
n/a
1,002
92
255
138
315
Dec - 2015
1,994
1,093
26,381
249
1,130
116
235
181
369
FY16 YTD
10,786
6,091
178,612
13,036
6,421
820
1,672
1,090
2,084
Context for Key Performance Indicators
To allow accuracy in data reporting, data will lag.
1) Adult Health Clinic visits include sexually transmitted disease (STD) testing and treatment, family planning services
and nurse visits.
2) Immunization Clinic visits include child, adult and travel immunizations.
3) School Health Room visits include encounters related to a specific student’s health concern or condition such as
encounters where direct services are provided for a student, parent contacts, physician consultations and
interdisciplinary meetings to make decisions regarding a specific student’s care at school. The growth of room visits is
attributed to the increase in the number of nurses providing services over the past year. Schools were on holiday
December 21 – 31.
Health Department
Department Management Report
February 2016
Context for Key Performance Indicators (cont’d)
4) Policy & Prevention Reach includes initiatives related to food access, active living, pedestrian and bicycle safety,
tobacco prevention, male responsibility/pre-conception health, and youth engagement. December initiatives
includes WISE GUYS classes; Healthy Weight, Healthy Child Youth Advisory Council meetings; and a presentation at
Carolina Thread Trail annual forum. Calculation updated in May 2015.
5) Environmental Health – Fiscal year to date total may not correspond to sum of monthly totals for the fiscal year
due to inspection software reporting capability and adjustment of activity type following supervisor review.
• Mandated Regulatory Inspection
• Permits Issued
• Service Requests
6) Children’s Developmental Services Agency staff help families who have children from birth to age three who
are at risk due to developmental delays.
7) Child Development – Community Policing partners child trauma clinicians with law enforcement officers in
order to respond immediately to the mental health needs of vulnerable children impacted by violence. Data
presented is based on families. Of the December referrals, 25 were total immediate clinical on-scene page out
requests ranging from shootings and stabbings to house fires and natural deaths. This represents a 17% increase
from the same month last year and 41% from 2013. Referral numbers are expected to increase over the next few
years due to the expansion into additional police divisions.
Public Information
Department Management Report
February 2016
Overview
Major department initiatives in December 2015:
• LUESA Moves to Suttle Avenue: As part of Phase 1 of the County’s “Bringing Mecklenburg County to
You” Government Facilities Master Plan, all divisions of the County’s Land Use and Environmental
Services Agency (LUESA) moved from the Hal Marshall building to a new location at 2145 Suttle Avenue
beginning Dec. 18, 2015. Public Information assisted in the communications for the effort, which
included event planning, media outreach and a website to update progress on the site for employees and
the public.
• Grand Opening of First Ward Park: After nearly a decade of planning and a year of construction, First
Ward Park, located at 301 E. Seventh Street, opened on December 8, 2015 with a dedication ceremony
and family-friendly activities. The event featured music by local school children, park tours and samplings
from local merchants. Public Information assisted in developing and producing communication before,
during and after the event, which received heavy media coverage. The ceremonies were broadcast live
via Mecklenburg County’s Periscope channel.
• Dorothy Doores Waddy Pavilion Dedication: Mecklenburg County honored the life and service of a
community leader with a park pavilion dedication ceremony on December 14, 2015. Clanton Pavilion, at
3132 Manchester Drive, was officially renamed as the Dorothy Doores Waddy Pavilion before a large
audience of family and friends of Ms. Waddy. Public Information assisted in the coordination and
communication of the event.
• County’s Social Media Presence Continues to Grow: Public Information’s year-end assessment of our
social media presence shows how important social media has become for the County as a method for
sharing information and connecting with residents. Mecklenburg County’s two most popular social media
sites experienced major growth in 2015. On Facebook, the County’s main page jumped from 2,000 likes
in January 2015 to over 3,500 by early December and on Twitter, the County went from 18,000 to more
than 30,000 in the same period.
30 Days on Mecklenburg County Social Media: December 2015
1,662 people interacted with our content 1,995 times.
This includes Twitter mentions, retweets and
Facebook likes, shares, and comments. Our content
was shown to our audience 4.38 million times.
1,186 new Twitter followers = 30K total
219 new Facebook fans = 3.6K total
293,080 = Unique visits to
MecklenburgCountyNC.gov
Context for Key Monthly Performance Indicators
• Social media “@mentions” (i.e., posts by others that tag @meckcounty) and “retweets” are measures of
how well content connects with the audience and is shared more broadly.
• Twitter and Facebook followers are measures of how many people are actively engaged in Public
Information’s social media presence.
• Public Information tracks social media trends relevant to Mecklenburg County.
• Unique visits to MecklenburgCountyNC.gov measure of how many people visit our main website.
Register of Deeds
Department Management Report
February 2016
Overview
•
The Register of Deeds (ROD) completed contracts for the preservation and technology specialized projects.
Original early map books, along with several older indexes and record books, will be preserved, encapsulated
and rebound. An estimated 2,600 real estate books will be scanned at high resolution for mimeograph pages.
These images will replace the lower quality digital images created from microfilm.
Key Performance Indicators
Indicator
Total Real Estate Documents Filed
Deeds Filed
Deeds Trust / Mortgages Filed
Maps / Map Revisions Filed
Condominium Docs Filed
Foreclosure Notices Filed
Sub. Trustee Docs Filed (FCL related)
Index, % docs indexed in 24 hours
Total Receipt Count/Transactions
December
November
Change
13,875
11,918
16.42%
2,869
2,213
29.64%
3,527
2,828
24.72%
55
62
-11.29%
5
0
N/A
112
107
4.67%
207
189
9.52%
99.89
99.91
-0.02%
11,048
9,766
13.13%
Context for Key Performance Indicators
•
County revenue for December 2015 was about $1,720,000, which is just under the $1,750,000 projection.
Overall, County revenue is slightly below the FY2016 revenue projection.
•
Interest rates increased; therefore, refinance transactions were lower than average (calculated as Deeds of
Trust minus Deeds). Map numbers were still relatively high, an indicator of pending development. Five new
Condominium documents were filed in December 2015, the most in recent history.
•
Foreclosure-related documents increased, which is consistent with trend data for the month of December.
This activity reflects what can be considered a normal foreclosure rate for a stable economy.
Sheriff’s Office
Agency Management Report
February 2016
Overview
•
The Mecklenburg County Sheriff’s Office (MCSO) utilized Field Unit Deputies to patrol the parking lots of
worship centers and CMS schools. During the month of December, the deputies completed paper work
in the parking lots of worship centers and CMS elementary schools. This is a response to mass shootings
(i.e. Charleston) and the reduction of resource officers in CMS elementary schools. MCSCO conducted
313 wellness checks at worship centers and CMS elementary schools.
•
MCSO partnered with Hometown Heroes to fundraise for needy families. The agency joined area law
enforcement agencies, fire departments and EMS to sell Christmas trees. The fundraising event yielded
$31 thousand in donations. The funds assisted 28 families with holiday purchases for children and
household needs (i.e. rent, mortgage, utilities, vehicle payments and maintenance). Hometown Heroes
is a nonprofit that helps families with children who have terminal illnesses or debilitating injuries.
•
The MCSO nutrition standards for youthful offenders are in compliance with the NC State standards. As
a result, MCSO will still be reimbursed for meals served, during school hours, to youth offenders taking
high school courses. The North Carolina State Department of Public Instruction, School Nutrition
Services, evaluates entities that provide public instruction every five years. MCSO and AR commend
employees and contractors for the cooperation and accommodation during the review process.
Key Performance Indicators (December)
MCSO Court Security
• Number of contraband items recovered/turned back: 1,474
Detention
• Average daily population: 1,402
• Number of inmates booked: 1,961
Field Operations/Civil Process
• Number of civil papers served: 4,825
Registration
• Number of hand gun purchase permit applications received 4,171
Inmate Programs
• Number of inmate program class completions: 407
Context for Key Performance Indicators
•
The number of inmate program class completions is historically lower in the month of December.
This is attributed to a reduction in class schedules due to the holidays.
Social Services
Department Management Report
February 2016
Overview
Selected Key Initiative Updates
Child Welfare Consultant
Eckerd Youth Alternatives has completed their assessment of Youth & Family Services and Social
Services and has submitted the final report. Staff are developing a communication plan to share the
outcomes with key internal and external stakeholders. This initiative seeks to improve child welfare
recruitment and retention, improve system efficiency and effectiveness, reduce risk, and to improve
service quality to, and outcomes for, the children and families of Mecklenburg County.
Key Performance Indicators
December
2015
Twelve-Month
Averagea
December
2014
242,594
256,496
258,672
167,683
178,180
177,678
72,170
75,491
77,803
2,741
2,826
3,191
36,459
35,786
35,163
32,597
31,960
30,914
Just 1 Call
2,629
2,537
3,022
Child Protective Services Hotline
1,233
1,289
1,227
Indicator
Number of Public Assistance Cases
Medicaid Cases
Food and Nutrition Services Cases
Work First Cases
Number of Calls Answered by DSS Call Centers
Benefit (ESD) Call Center
Number of Protective Service Calls Accepted for Service
888
942
896
Child
812
864
824
Adult
76
78
72
974
1,007
1,031
Children in Custody
652
681
715
Adult (Guardianship)
322
326
316
Number of Individuals under County Responsibility
Social Services
Department Management Report
February 2016
Key Performance Indicators (cont’d)
Indicator
December
2015
Twelve-Month
Averagea
December
2014
Number of Intervention Services for At-Risk Customers
[W]: Indicates there is a waiting list
6,594
6,524
6,338
Adult Day Care (Customers Served) [W]
150
168
154
Adult In-Home Aide (Customers Served) [W]
350
346
349
Congregate (Customers Who Receive Meals)
1,481
1,445
1,330
357
312
314
738
731
704
3,518
3,522
3,487
5,430
5,186
5,098
125
142
134
c
459
482
833
4,770
4,494
4,044
76
69
87
406b
327
203
3,517
1,956
2,977
666
590
492
1,541
899
1,491
1,310
d
994
Family In-Home Services
Homebound Nutrition (Customers Who Receive Meals)
[W]
Transportation
Number of Individuals on Waiting List
Adult Day Care
Adult In-Home Aide
Child Care Wait List (CCRI)
Homebound Nutrition
Number of Completed Fraud Investigations
Number of Households Receiving Community/Emergency
Services
Emergency Assistance
Crisis Intervention Program
Low Income Energy Assistance Program (LIEAP)
466
Context for Key Performance Indicators
a.
12-month averages are rounded.
b.
Increased monitoring of community SNAP sites by the USDA has increased the number of referrals for investigation
c.
The In-Home Aide Waiting List reduction is attributed to a January 2015 list review and update. The names of persons no
longer requesting services were removed from the list.
d.
LIEAP is administered only from December through March each year.
e.
Tracking of the number of family members receiving Food Pantry assistance began in FY16. Prior year data is not
available.
f.
Figures are the average number of children receiving service per month. Effective January 1, 2015, the Income Unit
Definition for a family receiving child care subsidy changed to include, in addition to the parent/responsible adult present
in the home, other adults in the home such as grandparents. This policy change resulted in a decrease of the number of
children eligible for the service. Further, hundreds of children already receiving the subsidy were terminated from the
program because their family income exceeded new income eligibility limits. During that same fiscal year, the cost rate
increased which resulted in a decrease in the number of children that could be served with the same amount of funds.
Social Services
Department Management Report
February 2016
Context for Key Performance Indicators (continued)
g. Public Assistance Cases
a.
Medicaid – Since January 2015, the number of cases decreased each month until April 2015 when the number
began to increase steadily hitting a high of 185,565 in June 2015. Case count changes stemmed from a variety
of reasons such as changes in verification process and implementation of the Affordable Care Act. Since then
the number of cases has steadily decreased each month.
b.
FNS – The number of cases has been hovering in the mid 75,000s to low 76,000s since January 2015 hitting a
low of 72,170 in December 2015. The decrease in the number of cases over time and in December 2015 was
likely due to seasonal fluctuations, more staff taught on the new system, and resolution of some of the
computer system glitches.
c.
Work First – When comparing figures month to month, there have been minimal fluctuations in the number of
Work First cases. The number of cases has hovered between 2,727 and 3,108 for the past twelve months.
Office of the Tax Collector
Department Management Report
February 2016
Overview
The Office of the Tax Collector (OTC) relies on partnerships to successfully achieve and exceed goals every
fiscal year. We value business relationships as teamwork with these partners yield positive results.
Internal partnerships include the County Manager’s Office, Financial Services Department, County
Assessor’s Office, Office of Management and Budget, Human Resources Department, Geospatial
Information Services Division, Land Use and Environmental Services Agency, Information Technology
Services, Procurement Division, Public Information Department, Register of Deeds, Enterprise Project
Management Office, and the Health Department.
External partnerships include legal services provider, bankruptcy trustee’s office, lockbox service provider,
online payment processing service provider, courier services, audit service provider, computer system
vendors, contract employment companies, and the seven municipal governments within the county.
Key Performance Indicators
The collections indicators through December 2015 for Mecklenburg County taxes are the following:
•
Current Year Real Estate/Personal Property Tax Collection Rate:
66.69%
•
Prior Year Real Estate/Personal Property Tax Collection Rate:
9.01%*
•
Current Year Room Occupancy/Hall of Fame Tax Collection Rate: 99.29%
•
Current Year Prepared Food & Beverage Tax Collection Rate
92.63%
•
Current Year Vehicle Rental/U-Drive-It Tax Collection Rate:
97.87%
*The prior year collection rate reflects the percentage of the total due for all prior years that has been
collected in FY 2016.
Context for Key Performance Indicators
•
The OTC has collected $635,746,686.63 in real estate, personal property, and registered motor
vehicle taxes for the current year county net levy with $318,049,034.20 remaining to collect.
•
For the prior year county net levy, $3,419,075.66 has been collected in FY 2016.
•
The grand total of collections in FY 2016 for all years and all jurisdictions is $982,961,285.89 through
December 31, 2015.
•
The OTC has collected 96.31% of all Mecklenburg County taxes levied since September 1, 2005. This
amounts to $8,393,634,989.68 collected and $353,190,523.35 uncollected.