Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Provided Services Organization
N = 156
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
98%
96%
98%
93%
95%
92%
97%
91%
*
90%
94%
90%
90%
86%
94%
90%
90%
85%
92%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
96%
95%
95%
93%
93%
93%
93%
92%
90%
90%
90%
94%
93%
92%
97%
86%
87%
86%
91%
94%
89%
88%
97%
93%
96%
99%
93%
97%
88%
94%
94%
89%
91%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
93%
92%
FY13
FY14
94%
91%
93%
90%
80%
70%
60%
50%
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
1
93%
92%
91%
89%
88%
90%
87%
86%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Provided Services Organization
N = 156
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have electronic access to the information I need to do my job well.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
2
My supervisor values me.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
Information Technology solves my technology problems effectively.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems quickly.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Employees in my division share job knowledge with each other.
The executive leadership of Mecklenburg County values County employees. 2
My department director values employees in our department.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
99%
99%
99%
100%
93%
94%
93%
98%
98%
98%
96%
98%
93%
95%
93%
97%
93%
95%
91%
97%
96%
94%
93%
96%
93%
98%
93%
95%
91%
*
91%
95%
*
*
93%
95%
97%
96%
95%
95%
97%
95%
92%
95%
91%
94%
87%
95%
*
*
92%
95%
94%
96%
92%
94%
92%
91%
88%
94%
91%
91%
89%
94%
90%
93%
88%
93%
87%
91%
85%
93%
87%
93%
86%
92%
89%
95%
83%
92%
83%
95%
89%
92%
93%
93%
85%
91%
94%
94%
87%
90%
82%
91%
83%
88%
89%
*
81%
88%
88%
89%
80%
87%
90%
93%
79%
87%
83%
87%
85%
85%
71%
81%
77%
69%
66%
73%
71%
64%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
2
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Administration / Operations Management
N=9
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
‡
90%
100% 100%
‡
86%
100% 100%
100%
‡
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
90%
82%
100%
100%
100%
82%
90%
90%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
100%
94%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
3
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PSO - Administration / Operations Management
N=9
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
Information Technology solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
1
I have received info about what to do in the event of an emergency (tornado, bomb threat).
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
The Board of County Commissioners values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
‡
96%
100% 100%
‡
95%
100% 100%
80%
‡
93%
100%
*
‡
93%
100%
82%
‡
93%
100%
‡
93%
100% 100%
89%
‡
93%
100%
‡
92%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
90%
‡
91%
100%
90%
‡
91%
100%
82%
‡
89%
100%
‡
89%
100% 100%
90%
‡
88%
100%
‡
88%
100% 100%
‡
87%
100% 100%
‡
87%
100% 100%
80%
‡
86%
100%
82%
‡
85%
100%
‡
85%
100% 100%
‡
83%
100% 100%
70%
‡
83%
100%
‡
81%
100% 100%
75%
‡
79%
100%
90%
‡
85%
88%
82%
‡
80%
88%
70%
‡
77%
57%
56%
‡
71%
43%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
4
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Children’s Developmental Services Agency
N = 73
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
99%
90%
86%
100%
100%
91%
85%
99%
94%
96%
92%
99%
91%
*
90%
99%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
100%
100%
100%
100%
100%
99%
99%
99%
99%
99%
97%
99%
97%
96%
97%
99%
99%
94%
97%
97%
96%
95%
96%
97%
89%
93%
98%
100%
91%
99%
99%
93%
95%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
99%
97%
95%
97%
FY132
FY142
99%
90%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
5
93%
91%
87%
87%
86%
90%
92%
89%
88%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Children’s Developmental Services Agency
N = 73
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor values me.2
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor informs me about management decisions that relate to my job.
My department director values employees in our department.
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
My department director clearly communicates what is going on in my department.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Overall, I feel secure at my workplace during regular business hours.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems quickly.
Information Technology solves my technology problems effectively.
Workplace safety is a priority in my department.
I have been trained to effectively identify safety hazards in the workplace.
I have received adequate training needed to perform my job safely.
My workload is reasonable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
99%
97%
96%
100%
96%
97%
93%
100%
99%
96%
91%
100%
97%
90%
88%
100%
99%
96%
85%
100%
99%
85%
100% 100%
97%
98%
88%
99%
99%
98%
87%
99%
97%
93%
93%
99%
96%
100%
89%
99%
97%
96%
80%
99%
93%
94%
93%
99%
*
*
93%
99%
*
*
92%
99%
98%
98%
79%
98%
97%
97%
93%
97%
92%
91%
89%
97%
97%
*
91%
96%
83%
94%
83%
96%
86%
95%
86%
96%
93%
94%
87%
96%
94%
97%
92%
94%
94%
91%
92%
94%
99%
96%
95%
93%
92%
*
81%
92%
76%
93%
83%
88%
86%
82%
85%
84%
67%
75%
77%
60%
57%
61%
71%
55%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
6
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Community / Shelter Substance Abuse Treatment Programs
N=6
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
86%
‡
90%
83%
100%
‡
86%
83%
100%
‡
85%
83%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
83%
83%
80%
67%
67%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
100%
90%
89%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
7
93%
92%
91%
90%
89%
87%
88%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PSO - Community / Shelter Substance Abuse Treatment Programs
N=6
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My workload is reasonable.
My department director clearly communicates what is going on in my department.
My supervisor values me.2
Information Technology solves my technology problems quickly.
The executive leadership of Mecklenburg County values County employees. 2
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
The Board of County Commissioners values County employees.
I have the necessary technology (hardware and software) to do my job well.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
The technology (hardware and software) I use on the job is reliable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
‡
96%
100% 100%
‡
95%
100% 100%
100%
‡
93%
100%
*
‡
93%
100%
‡
93%
100% 100%
‡
93%
100% 100%
‡
93%
100% 100%
‡
92%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
‡
91%
100% 100%
‡
88%
100% 100%
‡
87%
100% 100%
‡
87%
100% 100%
‡
85%
100% 100%
‡
83%
100% 100%
‡
81%
100% 100%
‡
80%
100% 100%
100%
‡
91%
83%
100%
‡
86%
83%
100%
‡
85%
83%
100%
‡
89%
80%
100%
‡
88%
80%
100%
‡
79%
80%
86%
‡
89%
67%
60%
‡
85%
50%
50%
‡
77%
50%
50%
‡
71%
50%
86%
‡
83%
33%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
8
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Health Information Services
N=4
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
80%
92%
100% 100%
*
90%
100% 100%
50%
80%
86%
100%
50%
80%
85%
75%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
100%
100%
100%
100%
100%
100%
100%
75%
75%
75%
75%
100%
100%
100%
75%
100%
50%
75%
75%
100%
100%
50%
100%
100%
100%
100%
100%
80%
80%
100%
100%
80%
80%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
95%
93%
85%
91%
84%
80%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
9
93%
92%
91%
88%
87%
87%
86%
90%
89%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Health Information Services
N=4
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
75%
100%
99%
100%
100%
96%
100% 100%
100%
95%
100% 100%
100%
100%
93%
100%
*
*
93%
100%
100%
93%
100% 100%
100%
93%
100% 100%
100%
92%
100% 100%
75%
100%
92%
100%
*
91%
100% 100%
100%
91%
100% 100%
100%
89%
100% 100%
75%
80%
88%
100%
75%
80%
88%
100%
100%
87%
100% 100%
100%
86%
100% 100%
100%
85%
100% 100%
100%
83%
100% 100%
100%
83%
100% 100%
*
81%
100% 100%
─
100%
77%
100%
100%
71%
100% 100%
100%
80%
93%
75%
*
*
92%
75%
75%
100%
89%
75%
75%
100%
87%
75%
50%
80%
85%
75%
100%
80%
85%
75%
50%
80%
80%
75%
67%
80%
79%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
─ = No response recorded.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
10
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Jail Substance Abuse Treatment Program
N = 12
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
*
90%
100% 100%
100%
100%
92%
91%
75%
90%
86%
83%
73%
91%
85%
83%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
100%
83%
83%
83%
82%
75%
75%
67%
67%
58%
50%
100%
100%
100%
91%
90%
83%
100%
100%
100%
91%
92%
91%
100%
100%
82%
90%
100%
100%
91%
91%
89%
91%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
90%
93%
92%
90%
95%
80%
75%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
11
89%
93%
92%
86%
87%
90%
88%
91%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Jail Substance Abuse Treatment Program
N = 12
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My work gives me a feeling of personal accomplishment.
My supervisor clearly communicates my performance goals.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure at my workplace after regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My department director values employees in our department.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Employees in my division share job knowledge with each other.
My supervisor encourages me to come up with better ways of doing things.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
96%
100% 100%
100%
95%
100% 100%
91%
100%
93%
100%
100%
93%
100% 100%
100%
92%
100% 100%
100%
92%
100% 100%
*
91%
100% 100%
75%
82%
87%
100%
67%
82%
86%
100%
100%
85%
100% 100%
100%
91%
93%
92%
73%
100%
88%
92%
100%
100%
93%
91%
83%
91%
89%
91%
92%
82%
88%
91%
91%
100%
83%
91%
75%
91%
83%
90%
100%
100%
77%
90%
*
*
92%
83%
92%
100%
91%
82%
100%
100%
71%
80%
*
*
93%
75%
100%
91%
87%
75%
67%
*
81%
73%
100%
100%
80%
73%
100%
91%
85%
71%
100%
82%
79%
71%
75%
91%
89%
67%
82%
90%
85%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
12
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Substance Abuse Services Center
N = 27
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
88%
93%
92%
96%
83%
95%
96%
95%
90%
*
90%
92%
80%
92%
86%
89%
80%
88%
85%
85%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages creative thinking.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My supervisor encourages an open exchange of ideas.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
93%
93%
89%
88%
85%
85%
85%
80%
78%
77%
73%
87%
83%
89%
70%
63%
91%
73%
70%
79%
98%
80%
100%
96%
96%
84%
67%
96%
100%
81%
88%
100%
92%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
90%
91%
91%
85%
84%
80%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
13
93%
91%
92%
87%
88%
87%
87%
90%
87%
89%
86%
Supplemental Information
Fiscal Year 2015
PSO - Substance Abuse Services Center
N = 27
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
Information Technology solves my technology problems effectively.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Employees in my division share job knowledge with each other.
The technology (hardware and software) I use on the job is reliable.
2
The executive leadership of Mecklenburg County values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director values employees in our department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
87%
96%
93%
100%
96%
100%
93%
100%
100%
100%
83%
100%
93%
92%
95%
96%
98%
100%
92%
96%
*
*
93%
96%
84%
89%
91%
96%
93%
95%
96%
93%
95%
96%
93%
93%
91%
88%
89%
93%
95%
100%
86%
92%
95%
96%
87%
92%
*
*
92%
89%
88%
84%
92%
89%
89%
92%
88%
89%
76%
88%
85%
88%
80%
96%
93%
85%
74%
*
91%
85%
80%
88%
88%
85%
65%
78%
89%
84%
93%
84%
83%
81%
82%
81%
85%
77%
73%
88%
85%
74%
86%
82%
87%
73%
66%
80%
77%
73%
68%
80%
71%
73%
86%
*
81%
69%
74%
73%
80%
63%
79%
92%
79%
61%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
14
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (CD-CP)
N = 19
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
90%
100%
92%
94%
100%
100%
96%
91%
90%
100%
86%
89%
90%
100%
85%
88%
80%
*
90%
79%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
95%
95%
95%
95%
95%
94%
94%
89%
89%
89%
89%
90%
100%
90%
90%
90%
100%
90%
80%
100%
90%
90%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
90%
92%
93%
FY142
FY15
88%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
15
93%
92%
91%
90%
87%
89%
86%
88%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (CD-CP)
N = 19
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor values me.2
My workload is reasonable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure at my workplace after regular business hours.
The Board of County Commissioners values County employees.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
I have the necessary technology (hardware and software) to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Information Technology solves my technology problems effectively.
My department director clearly communicates what is going on in my department.
My work gives me a feeling of personal accomplishment.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure going to my vehicle after regular business hours.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems quickly.
1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
95%
100% 100%
89%
89%
93%
100%
100%
100%
93%
100%
100%
92%
100% 100%
*
91%
100% 100%
90%
100%
85%
100%
90%
100%
91%
95%
80%
*
81%
95%
*
*
93%
94%
*
*
92%
94%
80%
100%
89%
94%
100%
100%
96%
94%
100%
100%
92%
94%
89%
100%
77%
93%
89%
89%
79%
93%
100%
100%
93%
89%
90%
100%
88%
89%
90%
100%
87%
89%
90%
100%
85%
89%
90%
89%
85%
89%
80%
89%
89%
88%
100%
100%
83%
88%
70%
100%
87%
88%
90%
88%
80%
83%
90%
100%
93%
82%
90%
100%
88%
82%
89%
100%
71%
81%
60%
78%
83%
76%
78%
89%
86%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
16
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (JDTR)
N=6
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
50%
60%
92%
100%
50%
50%
86%
75%
50%
50%
85%
75%
100%
*
90%
67%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
100%
100%
100%
83%
75%
75%
75%
75%
75%
67%
50%
50%
50%
50%
50%
50%
0%
50%
0%
50%
50%
50%
100%
80%
60%
100%
60%
60%
60%
60%
60%
60%
60%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
83%
80%
80%
70%
70%
69%
65%
60%
50%
41%
40%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
17
90%
88%
86%
89%
93%
92%
91%
87%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (JDTR)
N=6
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
My work gives me a feeling of personal accomplishment.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
I have received adequate training needed to perform my job safely.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems quickly.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
50%
80%
99%
100%
100%
96%
100% 100%
100%
93%
100% 100%
100%
100%
93%
100%
*
*
92%
100%
*
91%
100% 100%
50%
60%
91%
100%
50%
80%
89%
100%
100%
89%
100% 100%
50%
80%
87%
100%
67%
83%
100% 100%
0%
100%
83%
100%
*
81%
100% 100%
100%
50%
87%
83%
50%
40%
80%
83%
50%
60%
93%
80%
*
*
93%
75%
50%
60%
93%
75%
100%
100%
92%
75%
100%
100%
85%
75%
0%
60%
85%
75%
100%
80%
95%
67%
50%
50%
88%
67%
50%
80%
86%
67%
33%
80%
85%
67%
50%
60%
79%
67%
100%
100%
77%
67%
100%
100%
71%
67%
100%
100%
92%
50%
50%
60%
88%
50%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
18