Proceedings of 3rd Asia-Pacific Business Research Conference
25 - 26 February 2013, Kuala Lumpur, Malaysia, ISBN: 978-1-922069-19-1
Evaluation of Workplace Deviant Behavior in Zahedan,
Imam-Ali Hospital in 2012
Dr. Abdolvahab Baghbanian, Mohammad Khammarnia and Ghazal Torkfar
Background and Objectives:
Healthcare organizations including hospitals play critical roles in providing quality care
to communities. In doing so, any abused or neglected behavior by hospital staff will
cause irreparable damages to patients. This study aims to investigate the employees’
workplace deviant behavior at Imam-Ali Hospital in Zahedan.
Materials and Methods:
This study used a descriptive, cross-sectional design which was conducted in 2012.
Using technique of random sampling, a sample of 480 employees was selected to
participate in this study. The sample included employees who were working at Imam-Ali
teaching hospital in Zahedan namely clinical staff, administrative and financial staff as
well as auxiliary service staff. A designed, self-reported questionnaire containing 28
questions was used to collect data. SPSS statistical tests including descriptive and
inferential statistical tests (i.e. one-way ANOVA, T test and Pearson correlation
coefficient) were used to analyze collected data.
Results:
A total of 480 questionnaires distributed and 342 questionnaires were returned for
analysis. Almost 71% of the respondents were female. The mean score of staff
workplace deviance was 36.5, which was considerably lower than the mean value (70).
Nurses and administrative staff had the highest and the lowest mean scores of
workplace deviance, respectively (37.0 Vs. 33.0). There were significant relationships
between staff deviant behavior and their educational level, income level and job.
Conclusion:
The frequency of employees’ deviant behavior in the study hospital was lower than the
mean value, which is explained by healthy behavior of staff in this hospital. Running
training courses are recommended to minimize the destructive behavior of staff at
hospitals.
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1. Abdolvahab Baghbanian: PhD, Assistant Professor, Health Promotion Research Center, Zahedan
University of Medical Sciences, Iran.
2. Mohammad Khammarnia: PhD Candidate, School of Management and Medical Information Sciences,
Shiraz University of Medical Sciences, Iran.
3. Ghazal Torkfar: PhD Candidate, University of Sydney, Australia