Knowledge-based asset
management for WaveRiders
TEAM B1
F O T I N I S AV VA
JARRETT ROBBINS
ORITSEWEYINMI BARBER
N AT N I C H A TA N G K I J N G A M V O N G
M O H A M M A D WA S E E M S A N D O U K
SHIJUN JI
Contents
V I S I O N & S T R AT E G Y
K N O W L E D G E M A N A G E M E N T S T R AT E GY
1. EFQM requirements
2. How do we get there?
A S S E T M A N A G E M E N T S T R AT E G Y
1. Facilities management
2. Security management
3. Health & safety management
4. Environmental management
5. Life-cycle management
6. Maintenance
7. Resource Utilization
Vision & Strategy
V I S I O N : TO B R I N G T H E M O ST T E C H N O LO G IC A L LY
A DVA N C E D A N D R E L I A B L E S E C U R I T Y A N D F U N TO
E U RO P EA N A N D U K WAT E RS
ST R AT EGY: D E V E LO P E XC E L L E N C E I N WAV E R I D E RS
T H RO U G H A P P L I C AT I O N O F T H E E FQ M
E XC E L L E N C E M O D E L C R I T E R I A
Knowledge management
Knowledge management strategy
 Where are we now?
 No formal KMIS in use
 Knowledge is transferred informally (verbal interactions and on
the job learning)
 No system on ground to support OL


KM is gaining increasing popularity in industries across
Britain/Europe?
Technological advances are leading to more advanced KM tools
Knowledge
Knowledge
management
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
KM: EFQM requirements (4e)
 Provide Leader’s with info for decision making that




allows them to predict future performance
Transform data into info and then into knowledge that
can be shared
Provide access to info for employees and stakeholders
while ensuring security of company data
Establish networks to identify opportunities in the
environment
Use data on current performance and process
capabilities to identify opportunities
Knowledge
Knowledge
management
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
KM: Where do we want to be?
 Transform tacit into explicit knowledge
 Create a culture that enables and encourages OL
 Develop a structured KM system
Knowledge
Knowledge
management
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
KM: How do we get there?
 Employ KM Tools: KM Information System, Skill




Management, Intranet etc.
Employ KM Model
Improve availability and accessibility to knowledge
Create culture of knowledge sharing
Invest in Data Security
Knowledge
Knowledge
management
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
KM: Integrated strategic KM Model
DETECT
AND
DISCOVER
ORAGANIZE AND
ASSESS
INVEST
Knowledge
Knowledge
management
management
Asset
manageme
nt
Facilities
Security
Health
DIVEST
Environme
nt
Life-cycle
Maintenanc
e
Utilization
KM: Phases of KM Activity
 Detect and Discover
 Existing knowledge within Waveriders
 Organize and Assess
 Knowledge Assets within the company
 Invest
 In structures and systems that will enable KM activities
 Divest
 Organizational Knowledge should be reviewed at intervals to
confirm its relevance; obsolete knowledge must be discarded
Knowledge
Knowledge
management
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Asset management
1- Facilities management
Contract
management/
Outsourcing
Property
management
Space
management
Design and build
activities
Fleet
management
Facilities
management
Health and
safety
management
Facility services
Environmental
management
Maintenance
Knowledge
management
Asset
manageme
nt
Facilities
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Facilities management: Current Situation
 Distributor is overcharging
 Stock levels too high (raw materials, finished goods)
 Inefficient usage of floor space and equipment
Knowledge
management
Asset
manageme
nt
Facilities
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Facilities management: Future Situation
 Reduce distribution costs
 Optimize stock levels
 Review floor plan layout and equipment usage profile
Knowledge
management
Asset
manageme
nt
Facilities
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Facilities management: Short-term Plan (1 year)
 Revising the contract with the distributor (contract
management/outsourcing)
 Create detailed asset database (Park, 1998)
 Create a detailed space allocation plan (space
management)
 Undertake a work station assessment (space
management)
Knowledge
management
Asset
manageme
nt
Facilities
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Facilities management: Mid-term Plan (1-3
years)
 Assign project manager (contract management/
outsourcing)
 Create an inspection plan of current property ensuring
that they maintain safety standards (property and
health & safety management)
Knowledge
management
Asset
manageme
nt
Facilities
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Facilities management: Long-term Plan (3-5
years)
 Review all the contracts with external contractors for
quality issues (project manager) (contract
management/outsourcing)
 Expand the database to include critical to quality
issues for equipment (property management)
 Create requirements plan for any future expansion or
diversification (property and health & safety
management)
Knowledge
management
Asset
manageme
nt
Facilities
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
2- Security Management
Importance:
1. To ensure the continuity of business operation before
and during a crisis
2. To ensure that both tangible and intangible assets are
protected from any incident
3. To protect workers from accidents and hazardous
environment at workplace
Knowledge
management
Asset
manageme
nt
Facilities
Security
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Security Management: WaveRiders’ current
security levels
Elements
Importance
Current security
levels
Organisation
Personnel
Buildings
Equipment
Essential for the
business operation
to run at the
normal state, thus
they are protected
for the business to
continue to operate
smoothly and
efficiently.
Materials
Knowledge
management
Asset
manageme
nt
Facilities
Security
Security
Responsibilities
IT recovery system
IT department
Protections are
required to be
worn at all times
Workers and
supervisors
CCTV and
identification card
entry systems
IT department and
security guards
CCTV, IT secured
Supervisors
access and machine
activations
Manual counting
Line workers
and checking the
inventory levels,
barcode
securedLife-cycle
Environme
Maintenanc
Health
Utilization
nt
e
Security Management: WaveRiders’ future
security and action plan
Orientation and Specific Trainings
Elements
Action steps
1. Workers and supervisors
responsibilities
Acknowledge and follow rules, procedures, and
regulations
2. Emergency procedures
Fire exits are clear for exits and clearly marked,
fire extinguishers and its procedures are in place
4. Personnel
Technical trainings, use specialized equipment for
moving items
5. Chemical and physical
hazards
Signs and symbols are labeled, procedures to
prevent exposures, Safe distances from exposes
power lines
6. Building and Space
Clear entrances and exits
7. Machine
Procedures and specific lockout time and how to
activate
Knowledge
management
Asset
manageme
nt
Facilities
Security
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
3- Health & Safety
 Why is it Important?
•
Excellent organisations look after their people.
•
It's the LAW
 What are the Benefits?
•
Protects your Assets – Workforce, Building and Equipment
•
Reduce Absence and Sick leave
•
Improved Staff Retention and Moral
•
Improved Productivity and Effectiveness
•
Reduced Insurance Premiums, Compensation Payouts & Legal Costs
•
Maintain Business Reputation
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Health & Safety: Elements
Knowledge
management
Key
Safety
Concerns
•
•
•
•
•
•
Muscular-skeletal injuries
Slips and Trips hazards
Falls from Heights
Vehicles’ operating in the Workplace
Industrial Equipment injuries
Fire and Explosion
Key
Health
Issues
•
•
•
•
•
Noise induced hearing damage
Hand-Arm Vibration syndrome
Occupational Asthma
Occupational Skin diseases
Chemical exposure
Asset
manageme
nt
Facilities
Security
Health
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Health & Safety: Current Concerns
 Current Situation within Waveriders
•
Poor Use of PPE
•
Exposure to FRP Dust
•
Exposure to Styrene products and Fumes
•
Exposure to Iso-cyanate paint mist
•
Awkward working positions
 Poor separation of Fire and Explosion Risk from ignition sources
•
Chemicals used during manufacture of FRP are highly flammable.
•
Dust released during trimming operations is combustible.
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Health & Safety: Action Plan
 Short-term (1 year):







Enforce correct use of PPE equipment.
Enforce correct working practices for spray
booth.
Segregated Safe zone for FPR layup, grinding
and trimming operations
Equipment used inside Safe Zones must be
suitable for use in explosive atmospheres
(IP54)
Immediate purchase of local exhaust
ventilation systems/ Air flow benches.
Improved Clean up practices
Regular Health monitoring
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Health & Safety: Action Plan
 Mid-term (1-3 years):

Reduce dependency on Isocyanate paints

Improve overall internal working environments within workshop(s).
(Heat, lighting and Ventilation)

Work with community to address external H&S concerns
 Long-term (3-5 years):

Isocyanate free paint systems

Revised construction methods reducing content of hazardous materials.

OHSAS 18000 Occupational H&S management systems integrated fully
integrated with Quality management and Environmental management
systems
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
4- Environmental management
 Where are WaveRiders now?

Environmental Management is at it’s infancy in WaveRiders’

Few formal procedures in place to manage the environment.
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
Environme
nt
nt
Life-cycle
Maintenanc
e
Utilization
Environmental management
What do we need to do?
 EFQM 4C

Develop an active Environmental Management System.

Aim to exceed legal requirements long term.
How do we get there?

Develop and Implement a 5 year action plan for WaveRiders’
Environmental Management
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
Environme
nt
nt
Life-cycle
Maintenanc
e
Utilization
Environmental management: Short term(1 year)
Short-term (1 year):
 Improve waste disposal techniques/system




Improved protection against accidental discharges into Drainage
System.
Segregation of Hazardous Waste.
Complete review of Clean-Up procedures.
Improved Stock Control (Hazardous materials).
 Target 5-7% reduction in Utility bills
 Equipment standby procedures
 Waste Reduction – packaging
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
Environme
nt
nt
Life-cycle
Maintenanc
e
Utilization
Environmental management: Mid-term(2-3
years)
Mid-term (2-3 years):





Reduce content of Hazardous materials .
Integrate End of life initiatives into design processes.
Review delivery scheduling with outsourced logistic company
Implement Odour Reduction policy (through filter ventilation).
Develop Robust Emergency Response Plan (See Portfolio)
 Target 10-15% reduction in Utility Bills
 Target 25% reduction in waste
 Replace all lighting with energy efficient solutions
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
Environme
nt
nt
Life-cycle
Maintenanc
e
Utilization
Environmental management: Long-term(3-5
years)
Long-term (3-5 years)
 Manufacturing process should Go as green as possible





Review potential benefits of renewable energy solutions, e.g.
solar panels
Complete Review of usage and substitution of hazardous
materials where technically feasible.
Review potential for ‘Brown water’ recycling for use in
manufacturing processes.
Integrate Environmental Management system with Quality and
H&S systems
Target 25% reduction in Utility bills.
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
Environme
nt
nt
Life-cycle
Maintenanc
e
Utilization
5- Life-cycle management
Current situation:
 Cost estimation is based on expert judgment
 Costing activities are not documented
 Forecasting is done on a yearly basis
 End of life disposal is not considered for raw materials
selection
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Life-cycle
Maintenanc
e
Utilization
Life-cycle management: Future situation
 Linking life cycle management action points to the EFQM criteria for
4b. Finances are managed to secure a
sustained success
4c. Buildings, equipment, materials
and natural resources are managed in
a sustainable way
4b-2. Design the financial
planning, control,
reporting and review
process to optimise the
efficient and effective use
of resources
4b-4. Evaluate, select and
validate investment in, and
divestment of, both tangible
and non tangible assets taking
into account their long-term
economic, societal and
ecological effect
4c-4. Measure and
manage any
adverse effects of
the organization’s
operations on the
community and the
people
Reform cost estimation
methods
Save and review costs more
regularly
Review forecasts more
regularly
Use standard material
✓
✓
✓
✓
Document all costing activities
✓
✓
Asset
manageme
nt
Facilities
✓
✓
✓
✓
✓
Use of recycle rubber material
Knowledge
management
4c-5. Adopt and implement
appropriate policies and
approaches to minimize their local
and global environmental impact,
including setting challenging goals
for meeting and exceeding legal
standards and requirements
Security
Health
Environme
nt
Life-cycle
Life-cycle
Maintenanc
e
Utilization
Life-cycle management: Short-term (1 year)
 Reduce forecasting intervals to a quarterly basis
 Hazardous materials to comply with current and
future legislation
 Do a ‘parametric analysis’ for the costs of raw
materials
 Document and review
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Life-cycle
Maintenanc
e
Utilization
Life-cycle management: Mid-term (1-3 years)
 Monthly forecasting
 Consider strategies for end of life disposals
 All materials to comply with current and future
legislation
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Life-cycle
Maintenanc
e
Utilization
Life-cycle management: Long-term (3-5 years)
 Reduce forecasting intervals to a weekly basis
 Total lifecycle costing and analysis (depreciation,
purchase price, disposal, maintenance, etc.)
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Life-cycle
Maintenanc
e
Utilization
6- Maintenance management
 Importance:
1.
Efficient utilization of resources
2.
Minimize asset operation failures
3.
Maintain and improve service levels
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
Maintenan
e
ce
Utilization
Maintenance management: Current level
Elements
Consequences of
failure
Current
maintenance
levels
IT system
Business operation
and machine shut
down
IT recovery system
Machines and tools
Stop productions,
Ad hoc
affect cash flow and maintenance
other business
schedule
functions
Production
supervisors
Vehicles (internal)
Failure to transport Ad hoc
inventory
maintenance
schedule
Operatives
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Responsibilities
IT department
Maintenanc
Maintenan
e
ce
Utilization
Maintenance management: Action plan
Short-tem (1 year)
 Create a maintenance plan


Assign 2 operatives and 1 supervisor to be in charge of maintenance
Finished maintenance tasks should be reported and, then documented
in the knowledge management system
Mid-term (1-3 years)
 Review the maintenance plan



Reconsider number of member in the maintenance team
Run an annual inspection of maintenance (maintenance team, works
manager)
Initiate preventive maintenance project
Long-term (3-5 years)
 Apply the preventive maintenance plan
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
Maintenan
e
ce
Utilization
7- Resource utilization
 Problem
 Waste material in production process
 High inventory volume
 Outdated demand plan? (Entry Euro Market)
 Action plan
 Understand the constraints in production process
 Combine forecasting plan with Just-In-Time (JIT) production
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Utilization
Recommendations
 Create a team (one to three people) with the specific
purpose of managing company’s assets
 Create greater awareness and benefits of knowledge
and asset management within the business
Knowledge
management
Asset
manageme
nt
Facilities
Security
Health
Environme
nt
Life-cycle
Maintenanc
e
Utilization
Conclusions
T H E S U CC E S S O F T H E AS S E T
M A NAG E M E N T P L A N I S H I G H LY
D E P E N D EN T O N AC H I E V I N G
M A NAG E M E N T B U Y - I N
P L A N W I L L R EQ U I R E C A R E F U L
C H A N G E M A NAG E M E N T
References
 Mertins, K; Heisig, P; & Vorbeck, J(2003)Knowledge Management: Concepts and





Best Practices. 2nd Edition. Springer-Verlag.
EFQM Excellence Model (2010). EFQM Publications.
Pan, S.L & Scarbrough, H (1999) Knowledge management in practice: An
exploratory case study. Technology Analysis & Strategic Management. 11 (3), Pp.
359
Frost, Alan (2010) An Integrated Knowledge Management Framework. [Online]
www.knowledge-management-tools.net. Access Date: 19/04/2012
Jennex Murray (2005) Case Studies in Knowledge Management. Idea Group
Publishing. Hershey: USA.
Campbell, J.D., Jardine, A.K.S & McGlynn, J. (2010). Asset Management Excellence:
Optimizing Equipment Life-Cycle Decisions, Second Edition. CRC Press 2010
 Gordon Sinnamon and Susan Milner, 1996, ”Just-In-Time Schedules For The
Small Make-To-Order Shop”, Canadian Journal of Administrative Sciences,
vol. 12, issue 4, pp. 340-351
 R.J. Tersine, 1994, “Principles of inventory and materials management”,
Englewood Cliffs, N.J.; London:Perntice-Hall International