Mecklenburg
County
Employee
Climate Survey
Open Mic: Listening to Your Opinions
2015
FY15 Employee Climate Survey
Monica R. Allen, Strategic Planning & Evaluation Director
Amira Barnett, Enterprise Management Analyst
Michael Boger, Enterprise Management Analyst
Emily Burns, Enterprise Management Analyst
John Chesser, Enterprise Management Analyst
Monica Croskey, Strategic Planning & Evaluation Manager
Mecklenburg County Government
County Manager’s Office
Office of Management and Budget
Acknowledgements
Special thanks to the following individuals:
Mecklenburg County Leadership
Dena R. Diorio, County Manager
Chris Peek, Deputy County Manager/Chief of Staff
Mark Foster, Assistant County Manager
Leslie Johnson, Assistant County Manager
Office of Management and Budget Staff
Public Information Department
Rossana Seitter, Public Information Specialist
Mike Taylor, Webmaster
Internal Consultants and other department staff
EXECUTIVE SUMMARY
Overview
Results
In April 2015, the thirteenth annual Employee
Climate Survey was conducted. The purpose
of the survey is three-fold: (1) to assess
employee motivation and satisfaction with
working for Mecklenburg County; (2) to
gauge employee perceptions of services
provided by the departments of Human
Resources, Public Service and Information,
and Information Services and Technology;
and (3) to gain an understanding of where the
organization is in achieving corporate
scorecard goals.
Methodology
The survey was emailed to more than 5,160
full-time and part-time employees and of that
number, 4,151 employees completed the
survey, equating to an 80% response rate.
Prior year response rate was 80%. The
response rate has been consistently above 80%
for the past four years.
The high response rate is primarily due to
various strategies used to attain a high
response rate such as:
Work closely with department directors and
department Internal Consultants before the
survey, provide ongoing status updates to
department directors, target low response rate
areas, and encourage departments to use lowcost/no-cost
incentives
to
encourage
employees to participate in the annual survey.
The information in the following report is
outlined in two core sections:
Corporate analysis
 Response rates
 Demographics
 Results at a glance
 Corporate responses
 Job level responses
 Corporate enterprise scorecard measures
 Corporate trend analysis
 Corporate red and yellow light “drivers”
Departmental/Divisional analysis
Benchmark Comparison
In addition to assessing the County’s
performance over time, it is important to
compare the organization’s performance to
industry peers. The Federal Government’s
Office of Personnel Management is one of few
public agencies that measures employee
motivation and satisfaction on a regular basis.
The table below contains some of the
County’s motivation and satisfaction results
compared to the biennial Federal Human
Capital Survey. Overall, County employees
are generally more satisfied than Federal
Government employees.
Meck
2014
Meck
2015
Fed
2014
The work I do is important
98%
99%
93%
My workload is reasonable
80%
81%
61%
Recommend organization as a
good place to work
90%
89%
70%
My supervisor provides the
flexibility I need to balance work
and personal life.
92%
92%
88%
Motivation Questions
Table of Contents
Corporate Analysis
49 DSS – Department of Social Services
DSS – Administration
1
How to Use this Document
2
Response Rates
3
Demographics
5
Results at a Glance
7
Corporate Responses
11 Job Level Responses
15 Corporate Enterprise Scorecard Measures
DSS – Community Resources
DSS – Economic Services
DSS – Services for Adults
DSS – Youth and Family Services
61 ELE – Elections
63 FIN – Finance
16 Corporate Trend Analysis
FIN – Departmental Financial Services
Division
18 Corporate Red and Yellow Light “Drivers”
FIN – Finance Division
FIN - Procurement
Departmental Analysis
71 HLT – Public Health
19 AFM – Asset and Facility Management
HLT – Clinical Services
21 ATT – Attorney’s Office
HLT – Community Health (Other than
School Health)
23 AUD – Internal Audit
25 BHD – Behavioral Health Division
27 CAO – County Assessor’s Office
CAO – Admin and Information Systems
CAO – Personal Property
CAO – Real Property
35 CJS – Criminal Justice Services
CJS – Drug Treatment Court
CJS – Forensic Evaluation
CJS – Other (includes Criminal Justice
Planning, DA support staff)
CJS – Pretrial Services (includes Fine
Collection)
45 CSE – Child Support Enforcement
47 CSS – Community Support Services
HLT – Environmental Health
HLT – Informatics & Administration
HLT – School Health
83 HRS – Human Resources
85 IST – Information Technology
IST – Applications and Databases
IST – Business Analysis
IST – Customer Support Center
IST – Networks, Servers,
Telecommunications and Security
95 LIB – Public Library
97 LUE – Land Use & Environmental
Services Agency
LUE – Air Quality
LUE – Code Enforcement
Table of Contents
LUE – Geospatial Information Systems
LUE – Solid Waste
LUE – Support Services
LUE – Water & Land Resources
111 MED – Medical Examiner
113 MGR – Manager's Office
MGR – Business Process Management
PSO – Substance Abuse Services
Center
PSO – Trauma and Justice Partnerships
(CD-CP)
PSO – Trauma and Justice Partnerships
(JDTR)
157 REG – Register of Deeds
159 SHF – Sheriff's Office
MGR – Enterprise Project Management
SHF – Administrative
MGR – Manager's
Office/Clerk/Economic Development
SHF – Arrest Processing
MGR – Office of Management and
Budget
SHF – Detention Staff
SHF – Court Operations
123 PID – Public Information Department
SHF – Field Operations
125 PRK – Park & Recreation
SHF – Inmate Programs
PRK – Admin and Financial Services
PRK – Community and Recreation
Center Services
PRK – Enterprise Services
PRK – Nature Preserves and Natural
Resources
PRK – Park Operations
PRK – Park Repair and Maintenance
139 PSO – Provided Services Organization
PSO – Administration/Operations
Management
PSO – Children’s Developmental
Services Agency
PSO – Community/Shelter Substance
Abuse Treatment Programs
PSO – Health Information Services
PSO – Jail Substance Abuse Treatment
Program
SHF – Work Release
175 TAX – Office of the Tax Collector
Corporate
Analysis
How to use this document
Each survey question is ranked in descending order based on the aggregate percentage of
favorable responses (strongly agree/agree responses) and color-coded by the organization’s
performance standards (see tables below). Missing values, not applicable and do not know
responses were not included in the calculations.
FY15
Results
FY14
Results
FY13
Results
FY15
County
Overall
My workload is reasonable.
96%
95%
*
85%
Workplace safety is a priority in my department.
94%
94%
89%
91%
My co-workers are respectful of each other.
88%
89%
88%
90%
My co-workers are willing to assist each other.
87%
90%
87%
My supervisor acknowledges my achievements.
81%
91%
79%
80%
81%
My department director values employees in our department.
75%
83%
82%
77%
I feel secure going to my vehicle after regular business hours.
I feel secure at my workplace after regular business hours.
69%
60%
70%
65%
68%
85%
80%
87%
Questions
Legend
Dark Green
88 - 100%
Exemplary
Light Green
80 - 87%
Successful
Yellow
70 - 79%
Mixed Results
Red
69% and below
Needs Improvement
Grey
No Target
*
New Measure
1
Response Rates
4,151 employees (80% of the organization) completed the survey online. The following results reflect responses
with valid departmental demographic information.
Difference
Department
N
Asset and Facility Management
28
26
93%
89%
4
Attorney's Office
21
19
90%
82%
8
Behavioral Health Division
5
5
100%
75%
25
Child Support Enforcement
104
91
88%
63%
25
Community Support Services
64
64
100%
89%
11
County Assessor's Office
98
91
93%
80%
13
Criminal Justice Services
51
51
100%
84%
16
Elections
24
23
96%
86%
10
Financial Services
127
118
93%
97%
-4
Human Resources
48
42
88%
71%
16
Information Technology
133
98
74%
63%
11
Internal Audit
10
10
100%
78%
22
1
2
Land Use and Environmental Services Agency
Responses FY15 FY14 (% points)
406
344
85%
79%
6
3
Manager's Office
53
53
100%
90%
10
Medical Examiner
14
14
100% 100%
0
Office of the Tax Collector
41
40
98%
96%
2
Park and Recreation
295
289
98%
88%
10
Provided Services Organization
202
156
77%
83%
-6
Public Health
603
526
87%
66%
21
Public Information Department
18
18
100%
89%
11
Public Library
458
409
89%
88%
1
Register of Deeds
33
33
100%
88%
12
Sheriff's Office
1,181
717
61%
75%
-15
Social Services
1,142
902
79%
85%
-6
1
2
3
Financial Services includes Central Finance, Departmental Financial Services, and Procurement.
Geospatial Information Services is included within the Land Use and Environmental Services Agency.
Manager's Office includes the Clerk's Office, Office Staff, Business Process Management, Enterprise Project Management,
Economic Development and Office of Management and Budget.
2
Demographics
4,151 employees (80% of the organization) completed the survey online. The following results reflect responses
with valid demographic information.
Age
Under 25
25-34
35-44
45-54
55 or older
Population
Respondents
2%
21%
29%
29%
19%
2%
19%
29%
30%
20%
38%
62%
36%
64%
Gender
Male
Female
100%
Job Level
Front-line
Supervisor/Manager
Senior/Executive
84%
15%
1%
81%
18%
1%
15%
13%
14%
20%
15%
18%
5%
13%
10%
17%
20%
15%
20%
5%
50%
43%
5%
1%
1%
46%
43%
4%
1%
4%
Length of Service
Less than one year
More than 1 year, up to 2 years
More than 2 years, up to 5 years
More than 5 years, up to 10 years
More than 10 years, up to 15 years
More than 15 years, up to 25 years
More than 25 years
Race/Ethnicity
Black/ African-American
Non-Hispanic / White
Hispanic/Latino
Asian/Pacific Islander
1
Other
1
Other includes American Indian, Alaskan Native, and multiracial.
3
4
Mecklenburg County
2015 Employee Climate Survey
Results at a Glance
Exemplary
Performance
Successful
Performance
Mixed
Results
Improvement
44
25
5
2
questions
questions
Needs
questions
questions
Most negatively rated question
I know a member of my
safety committee.
Most positively rated question
The work I do is important.
Increases & Decreases from 2014
Items with higher
scores than in 2014
Items with lower
scores than in 2014
Notable increases:
▪ Mecklenburg County’s public website looks visually
appealing.
86% ⇨ 91% (5 percentage point increase)
▪ I have the necessary technology (hardware and
software) to do my job well.
85% ⇨ 89% (4 percentage point increase)
Notable decreases:
▪ Restrooms are typically well stocked with paper products
and soap.
91% ⇨ 85% (6 percentage point decrease)
▪ Restrooms are typically clean.
83% ⇨ 79% (4 percentage point decrease)
Corporate Indices Average Scores
Index
FY13
FY14
FY15
Employee Development (5 questions)
90%
89%
90%
Employee Motivation & Satisfaction (11 questions)
89%
88%
89%
Response Rates
4,151
Employee
Responses
5
6
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
1 I would recommend Mecklenburg County to others as a good place to work.
89%▼
36%
53%
7%
3%
2 Most days I feel good about coming to work.
87% ▬
36%
51%
10%
3%
3 The Board of County Commissioners values County employees.
79%▲
19%
60%
16%
6%
4 The executive leadership of Mecklenburg County values County employees.2
85%▲
21%
63%
11%
4%
5 My department director values employees in our department.
87%▲
39%
47%
9%
4%
6 My supervisor values me.2
91%▲
50%
41%
6%
3%
7 My work gives me a feeling of personal accomplishment.
93%▲
50%
43%
6%
2%
8 The work I do is important.
99%▲
66%
32%
1%
0%
9 Overall, I am satisfied with the security personnel presence at the facility where I work.
85%▲
23%
62%
11%
3%
10 Overall, I feel secure at my workplace during regular business hours.
91%▲
25%
66%
7%
2%
11 Overall, I feel secure at my workplace after regular business hours.
77%▲
19%
58%
17%
6%
12 Overall, I feel secure going to my vehicle during regular business hours.
93%▲
24%
69%
5%
2%
13 Overall, I feel secure going to my vehicle after regular business hours.
71%▲
18%
54%
21%
8%
14 I am comfortable talking about safety hazards with my supervisor.
96%▲
46%
51%
3%
1%
15 Workplace safety is a priority in my department.
92%▲
33%
58%
7%
1%
16 I have received adequate training needed to perform my job safely.
95%▲
32%
63%
5%
1%
17 I have been trained to effectively identify safety hazards in the workplace.
92%▲
30%
62%
7%
1%
Yes
No
83% ▬
17%
88%*
12%
60%*
40%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
21 My supervisor supports my participation in professional development opportunities.
92%▲
46%
47%
6%
2%
22 I am able to apply skills I learn in trainings to better perform my job.
93%▲
39%
54%
5%
2%
Yes
No
23 I have a workplan that includes an individual development plan (IDP).1
90%▲
10%
24 My supervisor annually assesses progress on my individual development plan.1, 3
96% ▬
4%
Question
Mecklenburg County
Workplace Security & Safety
18
I have received info about what to do in the event of an emergency (tornado, bomb
threat).1
19 I know how to report a safety hazard in my workplace.*
1
20 I know a member of my safety committee.*1
Question
Employee Learning & Development
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure. 1 Result reflects % Yes response. 2 Question worded differently on 2014 survey.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
3
2015 Employee Climate Survey
7
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
25 My co-workers are respectful of each other.
88%▲
33%
55%
9%
3%
26 My co-workers are willing to assist each other.
90%▲
39%
51%
7%
2%
27 Employees in my division share job knowledge with each other.
89%▲
37%
52%
9%
2%
Question
Co-workers
Organizational Diversity
28
My supervisor respects individuals by valuing their differences (backgrounds, values &
beliefs).*
93%*
45%
48%
5%
2%
29
My co-workers respect individuals by valuing their differences (backgrounds, values &
beliefs).*
92%*
37%
55%
6%
2%
30 My department director clearly communicates what is going on in my department.
80%▲
32%
48%
15%
6%
31 My supervisor provides the flexibility I need to balance work and personal life.
92% ▬
56%
36%
5%
2%
32 My supervisor treats me with respect.
93%▲
55%
38%
5%
2%
33 My supervisor treats me fairly.
91%▲
53%
38%
6%
3%
34 My supervisor clearly communicates my performance goals.
88% ▬
46%
42%
9%
3%
35 My supervisor informs me about management decisions that relate to my job.
88%▲
42%
46%
9%
3%
36 My supervisor acknowledges my achievements.
86%▼
43%
43%
10%
3%
37 My supervisor provides sufficient feedback regarding my performance.
86%▼
42%
44%
11%
3%
38 My supervisor provides timely feedback about my performance.
85%▼
41%
45%
11%
4%
39 I am able to openly communicate concerns to my supervisor.
87%▲
50%
38%
8%
5%
40 My supervisor encourages an open exchange of ideas.
87%▲
46%
40%
9%
4%
41 My supervisor encourages creative thinking.
87%▲
47%
40%
10%
4%
42 My supervisor encourages me to come up with better ways of doing things.
85%▲
45%
40%
11%
4%
81%▲
22%
59%
13%
6%
Leadership Practices
Workload
43 My workload is reasonable.
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
8
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
44 I find the County's human resource information easily accessible.
84%▼
20%
64%
13%
3%
45 The MyHR online self-service portal meets my needs.
92%▼
25%
67%
7%
1%
46 The services provided by Employee Services Center (2-myHR) meet my needs.
92% ▬
23%
70%
6%
1%
47 Human Resources effectively communicates benefits information during open enrollment.
93% ▬
26%
67%
6%
1%
48 I am satisfied with learning opportunities provided by Mecklenburg County.*
86%*
30%
56%
12%
2%
Yes
No
49 I am aware of the Mecklenburg County Leadership Competencies.*1
66%*
34%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
97%▲
38%
59%
3%
1%
99%▲
42%
57%
1%
0%
98%*
38%
60%
2%
0%
Yes
No
99%*
1%
98%*
2%
99%*
1%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
56 County-wide news and information provided on MeckWeb is useful.
92% ▬
16%
77%
7%
1%
57 I am satisfied with the frequency of Employee News Now (email messages).
95%▲
19%
76%
4%
1%
58 I am satisfied with the content of Employee News Now (email messages).
94%▲
18%
76%
5%
1%
59 The MeckWeb pages are easy to navigate.
85%▲
15%
71%
12%
2%
60 The content on MeckWeb is well organized.
85%▲
14%
71%
12%
2%
Employee News
Now
MeckWeb
Radio, TV,
or
newspaper
County's
Public
Website
Social
Media
53%
27%
8%
7%
3%
Question
Human Resources
Awareness of County Initiatives
50 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud.
51
The Fraud Awareness training provided clear information for how employees can report
2
concerns of fraud.
52 The Ethics training helped me understand the County Code of Ethics.*
53
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical
activity.* 1
From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal
staff, etc.) available to assist me when faced with ethical decisions.*1
I understand that I should not be afraid to report any suspected violation of any law, rule,
55
or regulation.*1
54
Communications
61 My primary source for County-wide news and announcements is:
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure. 1 Result reflects % Yes response.
2015 Employee Climate Survey
9
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
2 to 5 times Once in the
6+ times in the
in the past 3
past 3
past 3 months
months
months
Question
Never
Public Website
62 How often do you visit Mecklenburg County’s public website?
29%
33%
27%
10%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
63 Mecklenburg County’s public website provides sufficient information.
96%▲
16%
80%
4%
0%
64 Mecklenburg County’s public website provides accurate information.
95% ▬
17%
78%
5%
1%
65 Mecklenburg County’s public website is easy to navigate.
86% ▬
15%
71%
12%
2%
66 Mecklenburg County's public website is well organized.
87% ▬
15%
72%
11%
2%
67 Mecklenburg County's public website looks visually appealing.
91%▲
17%
74%
8%
2%
68 Mecklenburg County's public website is free of errors.
82% ▬
14%
68%
16%
2%
Agree/
Stongly Agree
(%)
Strongly
Agree
Agree
Disagree
Strongly
Disagree
69 I have electronic access to the information I need to do my job well.
93%▲
30%
63%
6%
1%
70 I have the necessary technology (hardware and software) to do my job well.
89%▲
28%
60%
9%
2%
71 The technology (hardware and software) I use on the job is reliable.
83%▲
24%
58%
14%
4%
72 Information Technology solves my technology problems quickly.
86%▲
26%
60%
11%
3%
73 Information Technology solves my technology problems effectively.
87%▲
26%
61%
10%
3%
74 Restrooms are typically well stocked with paper products and soap.
85%▼
24%
61%
11%
4%
75 Restrooms are typically clean.
79%▼
21%
58%
14%
7%
76 The interior of the facility where I work is generally clean in appearance.
88%▼
22%
65%
9%
3%
77 The exterior (grounds) of the facility where I work is generally well maintained.
89%▼
21%
67%
9%
3%
78 I know how to place a work order for Facility Maintenance.*
72%*
23%
49%
24%
4%
Technology & Resources
Facility Maintenance
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure.
2015 Employee Climate Survey
10
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
1 I would recommend Mecklenburg County to others as a good place to work.
89%▼
88%
95%
96%
2 Most days I feel good about coming to work.
87% ▬
86%
92%
93%
3 The Board of County Commissioners values County employees.
79%▲
77%
84%
88%
4 The executive leadership of Mecklenburg County values County employees.2
85%▲
84%
90%
96%
5 My department director values employees in our department.
87%▲
85%
92%
92%
6 My supervisor values me.2
91%▲
90%
93%
100%
7 My work gives me a feeling of personal accomplishment.
93%▲
92%
97%
100%
8 The work I do is important.
99%▲
99%
100%
100%
9 Overall, I am satisfied with the security personnel presence at the facility where I work.
85%▲
85%
88%
100%
10 Overall, I feel secure at my workplace during regular business hours.
91%▲
90%
95%
100%
11 Overall, I feel secure at my workplace after regular business hours.
77%▲
77%
78%
85%
12 Overall, I feel secure going to my vehicle during regular business hours.
93%▲
92%
95%
100%
13 Overall, I feel secure going to my vehicle after regular business hours.
71%▲
71%
70%
78%
14 I am comfortable talking about safety hazards with my supervisor.
96%▲
96%
98%
100%
15 Workplace safety is a priority in my department.
92%▲
91%
95%
96%
16 I have received adequate training needed to perform my job safely.
95%▲
94%
97%
96%
17 I have been trained to effectively identify safety hazards in the workplace.
92%▲
92%
93%
100%
83% ▬
83%
86%
96%
88%*
86%
92%
100%
60%*
56%
77%
85%
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
21 My supervisor supports my participation in professional development opportunities.
92%▲
92%
96%
93%
22 I am able to apply skills I learn in trainings to better perform my job.
93%▲
92%
97%
96%
23 I have a workplan that includes an individual development plan (IDP).1
90%▲
89%
91%
96%
24 My supervisor annually assesses progress on my individual development plan.1, 3
96% ▬
97%
93%
100%
Question
Mecklenburg County
Workplace Security & Safety
Yes
18
I have received info about what to do in the event of an emergency (tornado, bomb
threat).1
19 I know how to report a safety hazard in my workplace.*
1
20 I know a member of my safety committee.*1
Question
Employee Learning & Development
Yes
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure. 1 Result reflects % Yes response. 2 Question worded differently on 2014 survey.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
3
2015 Employee Climate Survey
11
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
25 My co-workers are respectful of each other.
88%▲
87%
91%
100%
26 My co-workers are willing to assist each other.
90%▲
90%
92%
100%
27 Employees in my division share job knowledge with each other.
89%▲
88%
90%
100%
Question
Co-workers
Organizational Diversity
28
My supervisor respects individuals by valuing their differences (backgrounds, values &
beliefs).*
93%*
93%
95%
100%
29
My co-workers respect individuals by valuing their differences (backgrounds, values &
beliefs).*
92%*
91%
95%
93%
30 My department director clearly communicates what is going on in my department.
80%▲
78%
85%
92%
31 My supervisor provides the flexibility I need to balance work and personal life.
92% ▬
92%
95%
100%
32 My supervisor treats me with respect.
93%▲
93%
95%
96%
33 My supervisor treats me fairly.
91%▲
91%
93%
100%
34 My supervisor clearly communicates my performance goals.
88% ▬
88%
87%
96%
35 My supervisor informs me about management decisions that relate to my job.
88%▲
87%
91%
100%
36 My supervisor acknowledges my achievements.
86%▼
85%
89%
96%
37 My supervisor provides sufficient feedback regarding my performance.
86%▼
86%
87%
96%
38 My supervisor provides timely feedback about my performance.
85%▼
85%
87%
96%
39 I am able to openly communicate concerns to my supervisor.
87%▲
87%
90%
96%
40 My supervisor encourages an open exchange of ideas.
87%▲
86%
90%
96%
41 My supervisor encourages creative thinking.
87%▲
86%
90%
93%
42 My supervisor encourages me to come up with better ways of doing things.
85%▲
84%
90%
96%
81%▲
81%
81%
92%
Leadership Practices
Workload
43 My workload is reasonable.
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
12
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
44 I find the County's human resource information easily accessible.
84%▼
85%
79%
85%
45 The MyHR online self-service portal meets my needs.
92%▼
93%
89%
92%
46 The services provided by Employee Services Center (2-myHR) meet my needs.
92% ▬
93%
90%
100%
86%*
85%
91%
100%
93% ▬
93%
94%
92%
66%*
62%
84%
100%
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
97%▲
97%
97%
100%
99%▲
99%
100%
100%
98%*
98%
99%
100%
99%*
99%
100%
96%
98%*
98%
99%
100%
99%*
99%
99%
100%
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
56 County-wide news and information provided on MeckWeb is useful.
92% ▬
92%
93%
92%
57 I am satisfied with the frequency of Employee News Now (email messages).
95%▲
95%
95%
100%
58 I am satisfied with the content of Employee News Now (email messages).
94%▲
94%
94%
96%
59 The MeckWeb pages are easy to navigate.
85%▲
87%
80%
88%
60 The content on MeckWeb is well organized.
85%▲
87%
80%
88%
Employee News
Now
MeckWeb
Radio, TV,
or
newspaper
County's
Public
Website
Social
Media
53%
27%
8%
7%
3%
Question
Human Resources
47 I am satisfied with learning opportunities provided by Mecklenburg County.*
48 Human Resources effectively communicates benefits information during open enrollment.
Yes
49 I am aware of the Mecklenburg County Leadership Competencies.*1
Awareness of County Initiatives
50 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud.
51
The Fraud Awareness training provided clear information for how employees can report
concerns of fraud.2
52 The Ethics training helped me understand the County Code of Ethics.*
Yes
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical
activity.* 1
From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal
54
1
staff, etc.) available to assist me when faced with ethical decisions.*
I understand that I should not be afraid to report any suspected violation of any law, rule,
55
or regulation.*1
53
Communications
61 My primary source for County-wide news and announcements is:
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure. 1 Result reflects % Yes response.
2015 Employee Climate Survey
13
Employee Climate Survey
Fiscal Year 2015
Corporate Responses
2 to 5 times Once in the
6+ times in the
in the past 3
past 3
past 3 months
months
months
Question
Never
Public Website
62 How often do you visit Mecklenburg County’s public website?
29%
33%
27%
10%
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
63 Mecklenburg County’s public website provides sufficient information.
96%▲
96%
94%
92%
64 Mecklenburg County’s public website provides accurate information.
95% ▬
95%
93%
100%
65 Mecklenburg County’s public website is easy to navigate.
86% ▬
87%
82%
83%
66 Mecklenburg County's public website is well organized.
87% ▬
88%
84%
79%
67 Mecklenburg County's public website looks visually appealing.
91%▲
92%
88%
92%
68 Mecklenburg County's public website is free of errors.
82% ▬
83%
78%
100%
Agree/
Stongly Agree
(%)
Frontline
n = 3358
Supervisor/
Manager
n = 765
Senior/
Executive
n = 28
69 I have electronic access to the information I need to do my job well.
93%▲
93%
94%
100%
70 I have the necessary technology (hardware and software) to do my job well.
89%▲
88%
90%
100%
71 The technology (hardware and software) I use on the job is reliable.
83%▲
82%
85%
96%
72 Information Technology solves my technology problems quickly.
86%▲
87%
79%
80%
73 Information Technology solves my technology problems effectively.
87%▲
88%
83%
77%
74 Restrooms are typically well stocked with paper products and soap.
85%▼
85%
83%
92%
75 Restrooms are typically clean.
79%▼
79%
79%
88%
76 The interior of the facility where I work is generally clean in appearance.
88%▼
88%
86%
92%
77 The exterior (grounds) of the facility where I work is generally well maintained.
89%▼
89%
87%
92%
78 I know how to place a work order for Facility Maintenance.*
72%*
68%
88%
84%
Technology & Resources
Facility Maintenance
Due to rounding percentages may not equal 100%.
▲ = Increase from FY14 ▼ = Decrease from FY14 ▬ = No change from FY14
* = New Measure.
2015 Employee Climate Survey
14
Employee Climate Survey
Fiscal Year 2015
Enterprise Scorecard Measures
N = 4151
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
94%
96%
96%
91%
92%
92%
92%
86%
*
90%
90%
87%
87%
86%
86%
86%
86%
85%
85%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
92%
92%
90%
89%
90%
86%
87%
85%
86%
85%
88%
94%
92%
92%
91%
91%
87%
87%
88%
87%
87%
88%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
89%
90%
89%
88%
89%
FY13
FY14
FY15
FY132
FY142
FY15
90%
80%
70%
60%
50%
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
15
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Employee Climate Survey
Fiscal Year 2015
Corporate Trend Analysis
Question
The work I do is important.
1
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.*
I understand that I should not be afraid to report any suspected violation of any law, rule, or
1
regulation.*
The Fraud Awareness training provided clear information for how employees can report concerns of
fraud.2
From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.)
1
available to assist me when faced with ethical decisions.*
The Ethics training helped me understand the County Code of Ethics.*
The Fraud Awareness training helped me understand the indicators (or red flags) of fraud.
I am comfortable talking about safety hazards with my supervisor.
1, 3
My supervisor annually assesses progress on my individual development plan.
Mecklenburg County’s public website provides sufficient information.
I am satisfied with the frequency of Employee News Now (email messages).
I have received adequate training needed to perform my job safely.
Mecklenburg County’s public website provides accurate information.
I am satisfied with the content of Employee News Now (email messages).
Human Resources effectively communicates benefits information during open enrollment.
I am able to apply skills I learn in trainings to better perform my job.
I have electronic access to the information I need to do my job well.
My supervisor treats me with respect.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
County-wide news and information provided on MeckWeb is useful.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor supports my participation in professional development opportunities.
The MyHR online self-service portal meets my needs.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The services provided by Employee Services Center (2-myHR) meet my needs.
Workplace safety is a priority in my department.
My supervisor treats me fairly.
My supervisor values me.2
Overall, I feel secure at my workplace during regular business hours.
Mecklenburg County's public website looks visually appealing.
I have a workplan that includes an individual development plan (IDP).1
My co-workers are willing to assist each other.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
I would recommend Mecklenburg County to others as a good place to work.
The exterior (grounds) of the facility where I work is generally well maintained.
My co-workers are respectful of each other.
My supervisor clearly communicates my performance goals.
My supervisor informs me about management decisions that relate to my job.
The interior of the facility where I work is generally clean in appearance.
I know how to report a safety hazard in my workplace.*1
I am able to openly communicate concerns to my supervisor.
Information Technology solves my technology problems effectively.
Most days I feel good about coming to work.
FY15
Results †
99%
99%
FY14
Results †
98%
*
FY13
Results †
98%
*
99%
*
*
99%
98%
*
98%
*
*
98%
97%
96%
96%
96%
95%
95%
95%
94%
93%
93%
93%
93%
93%
93%
93%
92%
92%
92%
92%
92%
92%
92%
92%
91%
91%
91%
91%
90%
90%
89%
89%
89%
89%
88%
88%
88%
88%
88%
87%
87%
87%
*
95%
95%
96%
95%
94%
94%
95%
93%
93%
89%
92%
92%
91%
91%
*
92%
91%
92%
91%
93%
*
92%
89%
90%
88%
90%
86%
86%
89%
88%
85%
90%
91%
86%
88%
86%
89%
*
85%
86%
87%
*
*
96%
94%
*
93%
93%
*
92%
96%
89%
91%
94%
89%
93%
*
94%
89%
92%
92%
95%
*
95%
89%
92%
88%
77%
*
*
91%
88%
85%
91%
*
87%
88%
87%
*
*
87%
87%
87%
Due to rounding percentages may not equal 100%.
* = New Measure. 1 Result reflects % Yes response. 2 Question worded differently on 2014 survey.
3
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
16
Employee Climate Survey
Fiscal Year 2015
Corporate Trend Analysis
Question
My department director values employees in our department.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Mecklenburg County's public website is well organized.
Information Technology solves my technology problems quickly.
My supervisor acknowledges my achievements.
My supervisor provides sufficient feedback regarding my performance.
I am satisfied with learning opportunities provided by Mecklenburg County.*
Mecklenburg County’s public website is easy to navigate.
My supervisor encourages me to come up with better ways of doing things.
My supervisor provides timely feedback about my performance.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Restrooms are typically well stocked with paper products and soap.
The content on MeckWeb is well organized.
2
The executive leadership of Mecklenburg County values County employees.
The MeckWeb pages are easy to navigate.
I find the County's human resource information easily accessible.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
Mecklenburg County's public website is free of errors.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
Restrooms are typically clean.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
I know how to place a work order for Facility Maintenance.*
Overall, I feel secure going to my vehicle after regular business hours.
I am aware of the Mecklenburg County Leadership Competencies.*1
I know a member of my safety committee.*1
* = New Measure.
1
FY15
Results †
FY14
Results †
FY13
Results †
87%
87%
87%
87%
86%
86%
86%
86%
86%
85%
85%
85%
85%
85%
85%
85%
84%
83%
83%
82%
81%
80%
79%
79%
77%
72%
71%
66%
60%
86%
86%
85%
87%
82%
88%
87%
*
86%
84%
86%
84%
91%
83%
81%
83%
85%
83%
80%
82%
80%
75%
83%
74%
76%
*
70%
*
*
81%
87%
87%
*
85%
88%
87%
*
*
86%
86%
83%
89%
87%
77%
86%
91%
85%
81%
*
*
74%
*
70%
84%
*
*
*
*
Due to rounding percentages may not equal 100%.
Result reflects % Yes response. 2 Question worded differently on 2014 survey.
2015 Employee Climate Survey
17
Employee Climate Survey
Fiscal Year 2015
Enterprise Scorecard Measures - Red and Yellow Light "Drivers"
Department
% of Corporate Response
Employee Development
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Average Score:
Corporate
AFM - Asset
and Facility
Management
BHD Behavioral
Health Division
CAO - County
Assessor's
Office
CJS - Criminal
Justice Services
CSE - Child
Support
Enforcement
100.00%
0.63%
0.46%
0.24%
0.12%
2.19%
1.23%
2.19%
1.54%
96%
92%
86%
85%
90%
90%
100%
92%
92%
92%
86%
92%
100%
100%
100%
93%
50%
89%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
80%
96%
100%
100%
87%
82%
98%
93%
95%
98%
88%
92%
96%
94%
96%
94%
82%
83%
94%
90%
93%
91%
88%
90%
87%
86%
87%
92%
87%
87%
89%
89%
96%
96%
96%
92%
96%
96%
92%
96%
96%
96%
83%
94%
94%
88%
100%
100%
76%
100%
82%
83%
82%
89%
84%
89%
88%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
99%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
92%
94%
95%
95%
86%
88%
84%
94%
86%
85%
92%
90%
94%
94%
94%
96%
89%
88%
90%
94%
90%
85%
87%
91%
HRS - Human
Resources
IST Information
Technology
LIB - Public
Library
1.01%
2.36%
9.85%
8.29%
0.34%
97%
100%
78%
80%
97%
90%
97%
91%
88%
88%
89%
91%
98%
95%
88%
88%
98%
94%
97%
91%
86%
84%
91%
90%
98%
88%
100%
98%
90%
83%
90%
95%
86%
88%
90%
91%
95%
94%
97%
98%
91%
92%
92%
96%
92%
88%
84%
93%
94%
91%
83%
92%
92%
86%
89%
93%
86%
92%
N/A
90%
93%
92%
91%
92%
86%
87%
88%
96%
89%
89%
88%
90%
ATT - Attorney's AUD - Internal
Office
Audit
CSS DSS Community
Department of
Support Services Social Services
ELE - Elections
FIN - Finance
HLT - Public
Health
21.71%
0.58%
2.84%
12.67%
98%
93%
84%
78%
92%
89%
94%
91%
85%
84%
82%
87%
100%
95%
82%
81%
57%
83%
96%
95%
87%
89%
95%
92%
98%
89%
86%
85%
93%
90%
86%
92%
89%
90%
88%
85%
90%
97%
81%
85%
96%
89%
89%
82%
84%
85%
87%
84%
86%
89%
85%
83%
89%
86%
94%
90%
91%
92%
86%
86%
86%
91%
83%
84%
86%
88%
84%
79%
80%
85%
89%
89%
78%
100%
78%
81%
95%
85%
96%
90%
86%
87%
88%
92%
89%
96%
92%
91%
89%
91%
92%
90%
89%
90%
82%
82%
85%
93%
86%
86%
91%
88%
PID - Public
Information
Department
PRK - Park &
Recreation
PSO - Provided
Services
Organization
REG - Register
of Deeds
SHF - Sheriff's
Office
TAX - Office of
the Tax
Collector
1.20%
0.43%
6.96%
3.76%
0.79%
17.27%
0.96%
100%
92%
83%
91%
78%
89%
100%
100%
100%
100%
98%
100%
83%
94%
94%
94%
100%
93%
90%
94%
81%
81%
83%
86%
98%
97%
94%
92%
94%
95%
100%
75%
66%
63%
44%
70%
N/A
91%
86%
86%
N/A
88%
97%
95%
95%
92%
100%
96%
100%
83%
100%
100%
91%
75%
91%
100%
91%
100%
100%
94%
100%
100%
100%
100%
100%
100%
100%
98%
100%
98%
96%
99%
94%
94%
100%
100%
94%
94%
94%
94%
94%
94%
94%
95%
92%
92%
93%
91%
87%
85%
86%
89%
88%
89%
93%
90%
96%
95%
93%
93%
93%
92%
90%
95%
90%
90%
93%
93%
87%
71%
65%
74%
75%
67%
73%
90%
80%
69%
84%
76%
94%
91%
79%
83%
84%
85%
84%
90%
90%
87%
90%
87%
90%
95%
92%
97%
95%
92%
95%
85%
89%
92%
89%
92%
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
Average Score:
Department
% of Corporate Response
Employee Development
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Average Score:
LUE - Land Use &
MED - Medical
MGR Environmental
Examiner
Manager's Office
Services Agency
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
Average Score:
3
1
2
Result reflects % Yes response.
Question worded differently on 2014 survey.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
Italicized Department Names = Fewer than 10 Responses
Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings.
2015 Employee Climate Survey
18
Department
Analysis
Enterprise Scorecard Measures
Fiscal Year 2015
AFM - Asset and Facility Management
N = 26
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
100%
100%
92%
92%
88%
80%
86%
92%
82%
75%
85%
92%
94%
*
90%
86%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
My supervisor encourages an open exchange of ideas.
I would recommend Mecklenburg County to others as a good place to work.
96%
96%
96%
96%
96%
96%
96%
96%
92%
92%
83%
100%
100%
100%
100%
100%
100%
94%
100%
100%
94%
100%
100%
100%
88%
94%
75%
88%
93%
80%
94%
88%
94%
Average Scores Trend (FY13 - FY15)
County Target (84%)
99%
100%
90%
93%
92%
FY14
FY15
94%
90%
89%
80%
70%
60%
50%
FY13
FY132
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
19
93%
92%
88%
87%
87%
91%
87%
86%
90%
87%
89%
Supplemental Information
Fiscal Year 2015
AFM - Asset and Facility Management
N = 26
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor values me.2
My supervisor encourages me to come up with better ways of doing things.
My supervisor informs me about management decisions that relate to my job.
My department director values employees in our department.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
My work gives me a feeling of personal accomplishment.
My supervisor clearly communicates my performance goals.
The technology (hardware and software) I use on the job is reliable.
I have received adequate training needed to perform my job safely.
Employees in my division share job knowledge with each other.
Workplace safety is a priority in my department.
I have the necessary technology (hardware and software) to do my job well.
My department director clearly communicates what is going on in my department.
The executive leadership of Mecklenburg County values County employees. 2
I have been trained to effectively identify safety hazards in the workplace.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
94%
99%
100% 100%
100%
93%
100% 100%
*
*
92%
100%
100%
*
91%
100%
93%
100%
85%
100%
100%
100%
96%
96%
100%
100%
93%
96%
100%
82%
91%
96%
94%
80%
85%
96%
100%
75%
88%
96%
100%
94%
87%
96%
*
*
93%
96%
100%
88%
93%
92%
94%
82%
93%
92%
100%
88%
88%
92%
88%
80%
83%
92%
87%
86%
95%
92%
94%
88%
89%
92%
79%
93%
92%
91%
94%
81%
89%
88%
71%
80%
80%
83%
92%
94%
85%
81%
73%
73%
92%
79%
65%
*
81%
76%
85%
93%
77%
70%
69%
63%
87%
68%
56%
69%
86%
68%
90%
71%
79%
64%
64%
93%
71%
48%
43%
86%
83%
45%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
20
Enterprise Scorecard Measures
Fiscal Year 2015
ATT - Attorney's Office (includes attorneys in DSS, MGR,CSE, HR, and SHF)
N = 19
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
83%
96%
100%
95%
92%
100% 100%
89%
86%
100% 100%
100%
84%
85%
93%
64%
*
90%
50%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
My supervisor treats me with respect.
Most days I feel good about coming to work.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
100%
100%
100%
94%
89%
88%
84%
83%
82%
82%
76%
94%
94%
100%
100%
94%
100%
100%
100%
100%
100%
100%
89%
83%
89%
95%
100%
89%
95%
95%
89%
89%
89%
Average Scores Trend (FY13 - FY15)
County Target (84%)
98%
100%
93%
90%
91%
89%
88%
89%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
21
90%
88%
86%
93%
87%
91%
89%
92%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
ATT - Attorney's Office (includes attorneys in DSS, MGR,CSE, HR, and SHF)
N = 19
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure going to my vehicle during regular business hours.
Employees in my division share job knowledge with each other.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor encourages me to come up with better ways of doing things.
Workplace safety is a priority in my department.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
2
My supervisor values me.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The executive leadership of Mecklenburg County values County employees. 2
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
My workload is reasonable.
Overall, I feel secure going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
94%
99%
100% 100%
83%
96%
100% 100%
89%
93%
100% 100%
*
*
92%
100%
100%
89%
93%
95%
100%
100%
93%
94%
*
*
93%
94%
100%
100%
93%
94%
100%
94%
89%
94%
100%
88%
95%
94%
100%
88%
92%
94%
100%
89%
85%
94%
93%
93%
92%
94%
100%
79%
88%
94%
80%
94%
77%
94%
94%
*
91%
89%
93%
88%
89%
89%
100%
84%
88%
89%
88%
100%
87%
89%
81%
100%
86%
89%
93%
94%
85%
89%
87%
94%
83%
89%
100%
95%
91%
88%
80%
64%
83%
88%
93%
89%
85%
82%
93%
84%
87%
81%
88%
79%
80%
79%
94%
*
81%
78%
73%
76%
71%
76%
58%
65%
79%
64%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
22
Enterprise Scorecard Measures
Fiscal Year 2015
AUD - Internal Audit
N = 10
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
88%
96%
100%
100%
92%
100% 100%
*
90%
100% 100%
89%
86%
100% 100%
100%
78%
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My supervisor treats me with respect.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
88%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
89%
88%
89%
78%
78%
89%
88%
89%
89%
89%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
99%
FY142
FY15
100%
90%
89%
88%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
23
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
93%
Supplemental Information
Fiscal Year 2015
AUD - Internal Audit
N = 10
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems effectively.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My department director clearly communicates what is going on in my department.
Information Technology solves my technology problems quickly.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
96%
100% 100%
88%
95%
100% 100%
83%
100%
93%
100%
*
*
93%
100%
78%
93%
100% 100%
78%
93%
100% 100%
100%
93%
100% 100%
*
*
92%
100%
89%
92%
100% 100%
*
91%
100% 100%
89%
91%
100% 100%
89%
89%
100% 100%
89%
89%
100% 100%
78%
88%
100% 100%
89%
88%
100% 100%
83%
75%
87%
100%
100%
85%
100% 100%
89%
85%
100% 100%
83%
89%
85%
100%
100%
83%
100% 100%
*
81%
100% 100%
75%
88%
79%
100%
100%
77%
100% 100%
100%
100%
87%
89%
67%
100%
83%
89%
83%
63%
80%
88%
100%
100%
86%
78%
80%
71%
92%
71%
67%
100%
71%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
24
Enterprise Scorecard Measures
Fiscal Year 2015
BHD - Behavioral Health Division
N=5
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
‡
86%
100% 100%
‡
85%
100% 100%
33%
‡
90%
80%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
FY142
FY15
96%
90%
87%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
25
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
BHD - Behavioral Health Division
N=5
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
‡
96%
100% 100%
‡
95%
100% 100%
*
‡
93%
100%
‡
93%
100% 100%
67%
‡
93%
100%
‡
93%
100% 100%
‡
92%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
‡
91%
100% 100%
‡
91%
100% 100%
‡
89%
100% 100%
‡
88%
100% 100%
‡
88%
100% 100%
‡
87%
100% 100%
‡
87%
100% 100%
‡
86%
100% 100%
‡
85%
100% 100%
‡
85%
100% 100%
‡
85%
100% 100%
‡
81%
100% 100%
‡
80%
100% 100%
‡
79%
100% 100%
‡
77%
100% 100%
‡
71%
100% 100%
100%
‡
93%
80%
100%
‡
89%
80%
100%
‡
83%
80%
100%
‡
83%
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
26
Enterprise Scorecard Measures
Fiscal Year 2015
CAO - County Assessor's Office
N = 91
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
91%
96%
100%
96%
84%
92%
100%
92%
*
90%
98%
90%
70%
86%
87%
90%
75%
85%
82%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
95%
95%
94%
94%
92%
92%
88%
86%
86%
85%
84%
93%
97%
91%
87%
91%
90%
88%
87%
88%
88%
92%
80%
85%
90%
78%
88%
74%
75%
80%
73%
69%
80%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
93%
90%
90%
FY142
FY15
90%
80%
79%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
27
88%
90%
92%
91%
93%
89%
86%
87%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
CAO - County Assessor's Office
N = 91
Questions
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
Employees in my division share job knowledge with each other.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure going to my vehicle during regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
My department director values employees in our department.
I have electronic access to the information I need to do my job well.
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
Information Technology solves my technology problems effectively.
My supervisor values me.2
My supervisor clearly communicates my performance goals.
Overall, I feel secure at my workplace during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Workplace safety is a priority in my department.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure at my workplace after regular business hours.
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure going to my vehicle after regular business hours.
My workload is reasonable.
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
90%
99%
100%
93%
86%
96%
100%
*
*
99%
99%
*
*
92%
96%
100%
73%
93%
95%
96%
76%
89%
94%
*
*
93%
94%
90%
90%
93%
94%
82%
60%
85%
94%
94%
65%
87%
93%
87%
83%
93%
93%
89%
90%
95%
93%
93%
76%
93%
92%
92%
90%
87%
92%
88%
76%
91%
91%
91%
75%
88%
91%
90%
*
91%
91%
89%
82%
92%
90%
80%
70%
89%
90%
83%
93%
86%
89%
86%
82%
85%
87%
93%
81%
92%
86%
87%
73%
85%
86%
78%
50%
80%
86%
80%
66%
88%
83%
75%
80%
77%
81%
86%
59%
83%
80%
62%
75%
71%
74%
75%
*
81%
70%
60%
29%
79%
70%
56%
71%
83%
64%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
28
Enterprise Scorecard Measures
Fiscal Year 2015
CAO - Admin and Information Systems
N = 17
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
86%
‡
92%
100%
‡
90%
100% 100%
92%
‡
86%
93%
92%
‡
85%
93%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
94%
94%
94%
94%
94%
94%
94%
92%
86%
93%
93%
86%
93%
92%
86%
92%
85%
85%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
97%
100%
96%
94%
89%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
29
92%
91%
90%
88%
93%
89%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
CAO - Admin and Information Systems
N = 17
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
My department director values employees in our department.
The executive leadership of Mecklenburg County values County employees. 2
I have electronic access to the information I need to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor clearly communicates my performance goals.
Overall, I feel secure at my workplace after regular business hours.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
92%
‡
96%
100%
92%
‡
95%
100%
100%
‡
93%
100%
‡
92%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
‡
87%
100% 100%
92%
‡
85%
100%
100%
‡
93%
94%
100%
‡
93%
94%
85%
‡
93%
94%
100%
‡
91%
94%
85%
‡
91%
94%
86%
‡
89%
94%
100%
‡
89%
94%
92%
‡
85%
94%
85%
‡
80%
94%
*
‡
93%
93%
86%
‡
88%
93%
67%
‡
77%
93%
71%
‡
88%
88%
91%
‡
87%
88%
75%
‡
86%
88%
100%
‡
85%
88%
50%
‡
83%
87%
58%
‡
71%
87%
82%
‡
79%
85%
92%
‡
83%
81%
75%
‡
81%
63%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
30
Enterprise Scorecard Measures
Fiscal Year 2015
CAO - Personal Property
N = 32
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
96%
‡
92%
100%
100%
‡
86%
97%
100%
‡
90%
97%
100%
‡
85%
94%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
100%
100%
100%
97%
97%
97%
97%
97%
93%
93%
93%
93%
92%
92%
96%
96%
93%
100%
96%
96%
96%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
99%
100%
97%
96%
97%
FY142
FY15
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
31
91%
89%
86%
93%
92%
87%
87%
87%
87%
88%
90%
Supplemental Information
Fiscal Year 2015
CAO - Personal Property
N = 32
Questions
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
2
My supervisor values me.
My supervisor clearly communicates my performance goals.
The executive leadership of Mecklenburg County values County employees. 2
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have electronic access to the information I need to do my job well.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
I have the necessary technology (hardware and software) to do my job well.
My workload is reasonable.
I have received adequate training needed to perform my job safely.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My department director clearly communicates what is going on in my department.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
Overall, I feel secure going to my vehicle during regular business hours.
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
99%
100%
96%
‡
96%
100%
*
‡
93%
100%
‡
93%
100% 100%
100%
‡
93%
100%
96%
‡
91%
100%
‡
88%
100% 100%
85%
‡
85%
100%
*
‡
99%
97%
92%
‡
93%
97%
96%
‡
87%
97%
96%
‡
85%
97%
96%
‡
87%
97%
96%
‡
86%
97%
92%
‡
89%
93%
78%
‡
81%
93%
95%
‡
95%
93%
*
‡
92%
93%
100%
‡
89%
93%
93%
‡
88%
90%
88%
‡
80%
90%
100%
‡
92%
89%
74%
‡
85%
85%
92%
‡
92%
83%
79%
‡
91%
83%
77%
‡
93%
82%
92%
‡
83%
80%
65%
‡
79%
79%
62%
‡
77%
70%
73%
‡
83%
66%
41%
‡
71%
60%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
32
Enterprise Scorecard Measures
Fiscal Year 2015
CAO - Real Property
N = 42
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
81%
‡
90%
98%
77%
‡
86%
78%
78%
‡
85%
68%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
95%
95%
90%
88%
88%
85%
78%
76%
76%
75%
71%
96%
90%
86%
90%
82%
85%
85%
79%
81%
80%
85%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
89%
87%
90%
85%
83%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
33
90%
88%
92%
93%
91%
89%
86%
87%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
CAO - Real Property
N = 42
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
Overall, I feel secure at my workplace during regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
I have received adequate training needed to perform my job safely.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The executive leadership of Mecklenburg County values County employees.
I have the necessary technology (hardware and software) to do my job well.
Overall, I feel secure at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
Information Technology solves my technology problems quickly.
Workplace safety is a priority in my department.
2
My supervisor values me.2
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor encourages me to come up with better ways of doing things.
My supervisor informs me about management decisions that relate to my job.
The Board of County Commissioners values County employees.
My workload is reasonable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
97%
‡
99%
100%
90%
‡
96%
100%
96%
‡
93%
100%
*
‡
92%
98%
97%
‡
89%
95%
96%
‡
91%
95%
100%
‡
93%
93%
*
‡
93%
90%
78%
‡
93%
90%
83%
‡
95%
90%
89%
‡
87%
90%
89%
‡
87%
88%
75%
‡
92%
88%
89%
‡
85%
88%
75%
‡
85%
87%
59%
‡
89%
85%
91%
‡
77%
85%
89%
‡
93%
85%
75%
‡
86%
85%
92%
‡
92%
83%
83%
‡
91%
83%
85%
‡
88%
83%
67%
‡
80%
80%
79%
‡
83%
80%
83%
‡
71%
79%
76%
‡
85%
76%
72%
‡
88%
74%
46%
‡
79%
58%
72%
‡
81%
56%
44%
‡
83%
53%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
34
Enterprise Scorecard Measures
Fiscal Year 2015
CJS - Criminal Justice Services
N = 48
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
95%
*
90%
100%
97%
97%
96%
98%
77%
95%
92%
98%
76%
89%
85%
94%
84%
89%
86%
89%
Employee Development
1
I have a workplan that includes an individual development plan (IDP).
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me fairly.
My supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
96%
96%
96%
94%
93%
91%
91%
91%
89%
89%
87%
86%
92%
92%
84%
87%
87%
85%
84%
85%
83%
73%
97%
95%
89%
95%
97%
95%
89%
86%
97%
89%
85%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
96%
92%
90%
92%
86%
92%
85%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
35
92%
90%
88%
91%
93%
87%
87%
87%
89%
86%
87%
Supplemental Information
Fiscal Year 2015
CJS - Criminal Justice Services
N = 48
Questions
The work I do is important.
My workload is reasonable.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
Information Technology solves my technology problems quickly.
I am able to apply skills I learn in trainings to better perform my job.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
2
My supervisor values me.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle during regular business hours.
Information Technology solves my technology problems effectively.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The Board of County Commissioners values County employees.
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
The executive leadership of Mecklenburg County values County employees. 2
Overall, I feel secure at my workplace during regular business hours.
Overall, I feel secure at my workplace after regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure going to my vehicle after regular business hours.
The technology (hardware and software) I use on the job is reliable.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
97%
95%
99%
100%
71%
*
81%
98%
*
*
99%
96%
*
*
92%
96%
89%
91%
96%
95%
82%
86%
95%
95%
75%
84%
86%
95%
79%
97%
93%
94%
92%
89%
93%
93%
*
*
93%
93%
74%
89%
91%
93%
85%
95%
88%
93%
81%
92%
85%
93%
97%
100%
93%
91%
84%
76%
87%
91%
89%
94%
85%
91%
94%
84%
79%
90%
90%
89%
93%
89%
84%
92%
89%
89%
92%
87%
85%
89%
89%
*
91%
87%
90%
89%
77%
87%
67%
82%
92%
86%
72%
83%
92%
86%
94%
81%
89%
84%
69%
92%
88%
83%
69%
74%
83%
80%
82%
86%
71%
79%
80%
73%
83%
76%
69%
76%
87%
68%
66%
71%
80%
54%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
36
Enterprise Scorecard Measures
Fiscal Year 2015
CJS - Drug Treatment Court
N = 14
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
86%
100%
96%
100%
78%
92%
92%
100%
88%
*
90%
100%
92%
85%
100% 100%
88%
92%
86%
93%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
89%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
92%
100%
100%
92%
92%
92%
92%
85%
92%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
99%
99%
100%
FY142
FY15
94%
94%
88%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
37
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
CJS - Drug Treatment Court
N = 14
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
2
My supervisor values me.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My workload is reasonable.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
I am comfortable talking about safety hazards with my supervisor.
My department director values employees in our department.
Overall, I feel secure going to my vehicle after regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor informs me about management decisions that relate to my job.
My department director clearly communicates what is going on in my department.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
95%
100% 100%
*
*
93%
100%
89%
92%
93%
100%
92%
93%
100% 100%
100%
93%
100% 100%
*
*
92%
100%
92%
92%
100% 100%
*
91%
100% 100%
89%
92%
91%
100%
92%
89%
100% 100%
89%
92%
88%
100%
92%
87%
100% 100%
100%
86%
100% 100%
100%
85%
100% 100%
92%
85%
100% 100%
100%
85%
100% 100%
88%
100%
83%
100%
88%
*
81%
100%
100%
79%
100% 100%
100%
77%
100% 100%
100%
92%
96%
93%
100%
83%
87%
93%
100%
100%
71%
93%
100%
82%
92%
92%
100%
85%
88%
86%
100%
77%
80%
86%
100%
100%
93%
79%
100%
100%
89%
62%
86%
92%
83%
57%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
38
Enterprise Scorecard Measures
Fiscal Year 2015
CJS - Forensic Evaluation
N=5
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
‡
90%
100% 100%
‡
86%
100% 100%
100%
‡
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
100%
County Target (84%)
100%
FY14
FY15
100%
100%
FY142
FY15
100%
90%
80%
70%
60%
50%
FY13
FY132
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
39
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
CJS - Forensic Evaluation
N=5
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
2
My supervisor values me.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
I have been trained to effectively identify safety hazards in the workplace.
My department director values employees in our department.
The executive leadership of Mecklenburg County values County employees. 2
1
I have received info about what to do in the event of an emergency (tornado, bomb threat).
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
‡
96%
100% 100%
‡
95%
100% 100%
100%
‡
93%
100%
*
‡
93%
100%
‡
93%
100% 100%
‡
93%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
‡
91%
100% 100%
‡
89%
100% 100%
‡
89%
100% 100%
‡
88%
100% 100%
‡
88%
100% 100%
‡
87%
100% 100%
‡
86%
100% 100%
‡
85%
100% 100%
‡
83%
100% 100%
‡
81%
100% 100%
75%
‡
92%
80%
100%
‡
87%
80%
100%
‡
85%
80%
100%
‡
83%
80%
100%
‡
80%
80%
67%
‡
79%
67%
100%
‡
93%
60%
100%
‡
91%
60%
75%
‡
85%
60%
75%
‡
77%
50%
50%
‡
71%
40%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
40
Enterprise Scorecard Measures
Fiscal Year 2015
CJS - Other (includes Criminal Justice Planning, DA support staff)
N = 10
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
89%
‡
90%
100%
100%
‡
92%
89%
78%
‡
85%
80%
78%
‡
86%
70%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
80%
80%
80%
80%
80%
80%
78%
78%
70%
70%
67%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
89%
90%
88%
80%
77%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
‡ = Division breakout not conducted in previous years.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
41
93%
92%
91%
90%
89%
87%
87%
87%
88%
87%
86%
Supplemental Information
Fiscal Year 2015
CJS - Other (includes Criminal Justice Planning, DA support staff)
N = 10
Questions
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My workload is reasonable.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am able to apply skills I learn in trainings to better perform my job.
2
My supervisor values me.
I have been trained to effectively identify safety hazards in the workplace.
Information Technology solves my technology problems quickly.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor encourages me to come up with better ways of doing things.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
My work gives me a feeling of personal accomplishment.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
The Board of County Commissioners values County employees.
My supervisor informs me about management decisions that relate to my job.
The executive leadership of Mecklenburg County values County employees. 2
My department director values employees in our department.
Employees in my division share job knowledge with each other.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
99%
100%
‡
96%
100% 100%
‡
95%
100% 100%
89%
‡
93%
100%
100%
‡
93%
100%
89%
‡
92%
100%
‡
85%
100% 100%
89%
‡
81%
100%
*
‡
99%
89%
100%
‡
93%
89%
100%
‡
91%
89%
78%
‡
92%
88%
67%
‡
86%
88%
100%
‡
77%
86%
86%
‡
71%
86%
100%
‡
85%
80%
*
‡
93%
78%
*
‡
92%
78%
100%
‡
91%
78%
89%
‡
89%
78%
67%
‡
83%
78%
78%
‡
83%
78%
100%
‡
93%
75%
78%
‡
88%
75%
78%
‡
87%
75%
100%
‡
79%
75%
67%
‡
88%
70%
90%
‡
85%
70%
100%
‡
87%
67%
89%
‡
89%
60%
78%
‡
80%
44%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
42
Enterprise Scorecard Measures
Fiscal Year 2015
CJS - Pretrial Services (includes Fine Collection)
N = 19
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
59%
‡
92%
100%
‡
90%
100% 100%
59%
‡
85%
95%
82%
‡
86%
94%
100%
‡
96%
94%
Employee Development
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
My supervisor annually assesses progress on my individual development plan. 1, 3
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me fairly.
My supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
100%
100%
100%
94%
94%
89%
89%
88%
88%
81%
81%
69%
82%
82%
71%
69%
71%
65%
65%
63%
65%
33%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
91%
90%
80%
80%
70%
67%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
43
92%
90%
88%
91%
93%
87%
87%
87%
86%
89%
87%
Supplemental Information
Fiscal Year 2015
CJS - Pretrial Services (includes Fine Collection)
N = 19
Questions
The work I do is important.
I have electronic access to the information I need to do my job well.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have the necessary technology (hardware and software) to do my job well.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My supervisor clearly communicates my performance goals.
My workload is reasonable.
I am comfortable talking about safety hazards with my supervisor.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
Information Technology solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Information Technology solves my technology problems effectively.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have received adequate training needed to perform my job safely.
Overall, I feel secure at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
My supervisor informs me about management decisions that relate to my job.
The technology (hardware and software) I use on the job is reliable.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure going to my vehicle after regular business hours.
Workplace safety is a priority in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
94%
‡
99%
100%
87%
‡
93%
100%
*
‡
92%
100%
93%
‡
89%
100%
*
‡
99%
95%
82%
‡
88%
95%
47%
‡
81%
95%
75%
‡
96%
94%
*
‡
93%
94%
69%
‡
89%
94%
60%
‡
86%
94%
56%
‡
85%
94%
85%
‡
85%
94%
93%
‡
79%
93%
56%
‡
93%
89%
93%
‡
93%
89%
73%
‡
91%
89%
47%
‡
91%
89%
75%
‡
87%
89%
80%
‡
85%
89%
57%
‡
95%
88%
86%
‡
77%
88%
76%
‡
93%
84%
47%
‡
88%
84%
73%
‡
83%
83%
40%
‡
92%
81%
80%
‡
71%
75%
44%
‡
92%
67%
54%
‡
83%
67%
31%
‡
87%
47%
31%
‡
80%
28%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
44
Enterprise Scorecard Measures
Fiscal Year 2015
CSE - Child Support Enforcement
N = 91
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
94%
96%
96%
96%
92%
95%
92%
94%
95%
*
90%
94%
83%
85%
85%
83%
90%
86%
86%
82%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
My supervisor treats me with respect.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
97%
96%
92%
90%
90%
89%
88%
86%
85%
85%
81%
89%
95%
86%
82%
95%
90%
84%
90%
93%
79%
81%
95%
94%
92%
83%
88%
80%
87%
95%
88%
79%
88%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
91%
90%
FY13
FY14
FY15
90%
88%
88%
89%
FY132
FY142
FY15
80%
70%
60%
50%
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
45
92%
89%
91%
87%
90%
88%
87%
93%
86%
87%
87%
Supplemental Information
Fiscal Year 2015
CSE - Child Support Enforcement
N = 91
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have electronic access to the information I need to do my job well.
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure going to my vehicle during regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
I am comfortable talking about safety hazards with my supervisor.
Information Technology solves my technology problems quickly.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My work gives me a feeling of personal accomplishment.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
The Board of County Commissioners values County employees.
I have received adequate training needed to perform my job safely.
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
The technology (hardware and software) I use on the job is reliable.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My workload is reasonable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
98%
98%
99%
100%
98%
97%
93%
99%
95%
*
91%
98%
97%
36%
85%
97%
95%
76%
93%
96%
89%
89%
85%
95%
95%
96%
96%
94%
93%
92%
86%
94%
*
*
92%
94%
95%
77%
92%
94%
97%
91%
87%
94%
91%
86%
87%
93%
95%
89%
89%
92%
87%
87%
89%
92%
85%
78%
93%
92%
*
*
93%
92%
82%
89%
79%
91%
95%
92%
95%
91%
89%
90%
91%
91%
90%
94%
88%
91%
85%
82%
83%
90%
90%
90%
88%
90%
81%
82%
80%
90%
91%
92%
93%
89%
85%
79%
92%
88%
80%
84%
85%
84%
81%
53%
77%
83%
82%
44%
71%
75%
61%
73%
83%
75%
53%
*
81%
46%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
46
Enterprise Scorecard Measures
Fiscal Year 2015
CSS - Community Support Services
N = 64
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
92%
96%
98%
93%
88%
92%
93%
90%
*
90%
92%
93%
92%
86%
84%
95%
92%
85%
78%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My supervisor acknowledges my achievements.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
My supervisor treats me fairly.
89%
89%
89%
87%
86%
85%
85%
84%
84%
83%
82%
93%
96%
98%
91%
91%
89%
91%
91%
93%
94%
93%
100%
96%
96%
94%
92%
96%
92%
92%
89%
92%
94%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
94%
91%
93%
89%
90%
86%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
47
93%
89%
92%
87%
87%
87%
90%
86%
88%
87%
91%
Supplemental Information
Fiscal Year 2015
CSS - Community Support Services
N = 64
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
My work gives me a feeling of personal accomplishment.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
I am comfortable talking about safety hazards with my supervisor.
My supervisor values me.2
Employees in my division share job knowledge with each other.
The executive leadership of Mecklenburg County values County employees. 2
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace during regular business hours.
Workplace safety is a priority in my department.
My supervisor encourages me to come up with better ways of doing things.
My supervisor clearly communicates my performance goals.
I have received adequate training needed to perform my job safely.
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Information Technology solves my technology problems quickly.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
I have been trained to effectively identify safety hazards in the workplace.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
98%
99%
100% 100%
96%
93%
93%
95%
96%
85%
93%
93%
78%
89%
93%
93%
95%
100%
96%
92%
95%
92%
91%
90%
96%
93%
89%
90%
86%
87%
85%
90%
*
*
92%
87%
*
*
93%
87%
85%
81%
93%
87%
74%
80%
79%
87%
76%
*
91%
86%
89%
86%
92%
86%
87%
94%
85%
84%
89%
90%
88%
82%
87%
79%
95%
82%
84%
81%
89%
82%
80%
86%
83%
80%
72%
82%
85%
79%
68%
73%
86%
78%
91%
92%
88%
78%
78%
75%
87%
78%
91%
85%
87%
77%
81%
66%
92%
76%
91%
*
81%
76%
91%
75%
80%
74%
82%
60%
83%
72%
54%
83%
77%
66%
56%
78%
71%
64%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
48
Enterprise Scorecard Measures
Fiscal Year 2015
DSS - Department of Social Services
N = 901
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
93%
96%
96%
94%
88%
92%
92%
91%
85%
86%
86%
85%
83%
86%
85%
84%
74%
*
90%
82%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
94%
92%
91%
91%
90%
86%
86%
86%
86%
84%
83%
90%
90%
85%
89%
87%
85%
82%
82%
86%
80%
82%
95%
88%
86%
92%
92%
88%
86%
86%
88%
83%
87%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
90%
87%
88%
FY15
FY132
84%
85%
88%
80%
70%
60%
50%
FY13
FY14
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
49
93%
90%
88%
92%
91%
89%
87%
87%
86%
87%
87%
Supplemental Information
Fiscal Year 2015
DSS - Department of Social Services
N = 901
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
I have electronic access to the information I need to do my job well.
I have been trained to effectively identify safety hazards in the workplace.
Information Technology solves my technology problems effectively.
2
My supervisor values me.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Information Technology solves my technology problems quickly.
Employees in my division share job knowledge with each other.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure at my workplace during regular business hours.
Workplace safety is a priority in my department.
My department director values employees in our department.
I have the necessary technology (hardware and software) to do my job well.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
2
The executive leadership of Mecklenburg County values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
99%
99%
99%
99%
99%
93%
96%
96%
96%
*
*
92%
93%
*
*
93%
92%
93%
91%
95%
92%
88%
85%
93%
92%
89%
91%
93%
92%
93%
90%
92%
91%
87%
89%
87%
90%
86%
86%
91%
90%
89%
90%
83%
90%
83%
85%
86%
90%
88%
85%
89%
90%
84%
88%
93%
89%
89%
93%
93%
89%
84%
86%
88%
89%
85%
*
91%
88%
85%
86%
92%
87%
84%
73%
87%
86%
81%
85%
89%
86%
83%
88%
88%
86%
79%
84%
85%
84%
73%
68%
85%
83%
79%
79%
85%
78%
75%
82%
83%
77%
66%
63%
80%
76%
65%
59%
79%
74%
62%
*
81%
67%
66%
80%
77%
66%
60%
71%
71%
58%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
50
Enterprise Scorecard Measures
Fiscal Year 2015
DSS - Administration
N = 45
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
94%
‡
92%
100%
83%
‡
96%
97%
83%
‡
90%
89%
94%
‡
86%
86%
88%
‡
85%
85%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor acknowledges my achievements.
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
98%
95%
93%
93%
91%
91%
89%
88%
81%
77%
77%
94%
88%
81%
91%
94%
84%
88%
87%
81%
81%
83%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
91%
88%
90%
86%
88%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
‡ = Division breakout not conducted in previous years.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
51
90%
87%
89%
88%
92%
86%
93%
91%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
DSS - Administration
N = 45
Questions
The work I do is important.
My work gives me a feeling of personal accomplishment.
My department director values employees in our department.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
The technology (hardware and software) I use on the job is reliable.
The executive leadership of Mecklenburg County values County employees. 2
I have electronic access to the information I need to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My supervisor values me.2
I have the necessary technology (hardware and software) to do my job well.
My department director clearly communicates what is going on in my department.
My workload is reasonable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My supervisor encourages me to come up with better ways of doing things.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
My supervisor clearly communicates my performance goals.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
94%
‡
99%
100%
88%
‡
93%
100%
83%
‡
87%
100%
*
‡
99%
98%
94%
‡
96%
98%
97%
‡
95%
98%
81%
‡
83%
98%
78%
‡
85%
97%
90%
‡
93%
95%
84%
‡
93%
95%
90%
‡
93%
95%
*
‡
92%
95%
88%
‡
92%
95%
84%
‡
91%
95%
84%
‡
87%
95%
84%
‡
86%
95%
91%
‡
83%
95%
87%
‡
91%
93%
81%
‡
89%
93%
59%
‡
80%
93%
88%
‡
81%
91%
*
‡
93%
90%
93%
‡
92%
90%
87%
‡
85%
90%
90%
‡
89%
89%
72%
‡
88%
89%
77%
‡
85%
86%
77%
‡
79%
86%
71%
‡
77%
85%
81%
‡
88%
84%
67%
‡
71%
77%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
52
Enterprise Scorecard Measures
Fiscal Year 2015
DSS - Community Resources
N = 50
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
97%
96%
100%
94%
98%
92%
96%
96%
*
90%
93%
94%
90%
86%
93%
94%
93%
85%
91%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are respectful of each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
98%
98%
96%
94%
93%
93%
93%
91%
90%
89%
72%
94%
94%
98%
96%
94%
94%
96%
92%
92%
92%
88%
96%
95%
93%
98%
91%
91%
91%
84%
93%
89%
87%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
95%
95%
92%
94%
92%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
53
88%
92%
93%
90%
91%
87%
86%
87%
89%
87%
87%
Supplemental Information
Fiscal Year 2015
DSS - Community Resources
N = 50
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am comfortable talking about safety hazards with my supervisor.
2
My supervisor values me.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor clearly communicates my performance goals.
I have electronic access to the information I need to do my job well.
The work I do is important.
Employees in my division share job knowledge with each other.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure at my workplace during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
Information Technology solves my technology problems effectively.
I have received adequate training needed to perform my job safely.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle during regular business hours.
The technology (hardware and software) I use on the job is reliable.
Workplace safety is a priority in my department.
I have the necessary technology (hardware and software) to do my job well.
The executive leadership of Mecklenburg County values County employees. 2
Overall, I am satisfied with the security personnel presence at the facility where I work.
My work gives me a feeling of personal accomplishment.
My supervisor encourages me to come up with better ways of doing things.
My supervisor informs me about management decisions that relate to my job.
The Board of County Commissioners values County employees.
My department director values employees in our department.
Overall, I feel secure at my workplace after regular business hours.
My workload is reasonable.
Overall, I feel secure going to my vehicle after regular business hours.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
*
*
93%
100%
100%
100%
96%
98%
93%
96%
91%
98%
*
*
92%
98%
90%
91%
88%
96%
90%
87%
93%
95%
100%
100%
99%
94%
91%
91%
89%
94%
92%
97%
83%
93%
92%
91%
93%
93%
94%
*
91%
93%
94%
93%
92%
93%
88%
96%
87%
93%
98%
91%
95%
91%
80%
93%
86%
91%
94%
96%
93%
91%
87%
86%
83%
91%
96%
88%
92%
88%
83%
89%
89%
88%
96%
73%
85%
87%
86%
93%
85%
86%
96%
96%
93%
85%
88%
83%
85%
85%
92%
88%
88%
84%
79%
73%
79%
76%
90%
74%
87%
72%
85%
79%
77%
70%
87%
*
81%
62%
78%
72%
71%
62%
69%
62%
80%
55%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
54
Enterprise Scorecard Measures
Fiscal Year 2015
DSS - Economic Services
N = 440
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
96%
96%
94%
90%
90%
92%
92%
87%
87%
86%
87%
85%
86%
85%
86%
77%
*
90%
85%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
95%
93%
92%
92%
91%
89%
89%
88%
87%
85%
84%
90%
87%
91%
91%
87%
83%
87%
84%
83%
75%
83%
95%
92%
91%
87%
85%
85%
88%
85%
86%
80%
85%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
90%
89%
87%
89%
87%
85%
FY132
FY142
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
55
93%
91%
92%
90%
88%
87%
86%
87%
89%
87%
87%
Supplemental Information
Fiscal Year 2015
DSS - Economic Services
N = 440
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
My supervisor values me.2
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My supervisor informs me about management decisions that relate to my job.
My department director values employees in our department.
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
Workplace safety is a priority in my department.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Overall, I feel secure at my workplace during regular business hours.
My supervisor encourages me to come up with better ways of doing things.
2
The executive leadership of Mecklenburg County values County employees.
My department director clearly communicates what is going on in my department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
99%
98%
99%
99%
98%
92%
96%
96%
95%
89%
91%
93%
94%
*
*
93%
93%
94%
88%
92%
93%
*
*
92%
93%
95%
90%
95%
93%
85%
82%
91%
92%
88%
88%
87%
92%
83%
82%
86%
91%
88%
88%
83%
91%
84%
88%
88%
90%
81%
71%
87%
90%
83%
81%
93%
90%
90%
83%
89%
90%
87%
90%
88%
89%
89%
89%
92%
89%
82%
84%
93%
88%
89%
93%
93%
87%
80%
85%
89%
87%
85%
*
91%
86%
83%
85%
85%
86%
71%
66%
85%
85%
62%
60%
80%
81%
82%
81%
85%
78%
70%
76%
83%
74%
65%
56%
79%
74%
55%
*
81%
68%
71%
83%
77%
66%
66%
77%
71%
56%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
56
Enterprise Scorecard Measures
Fiscal Year 2015
DSS - Services for Adults
N = 105
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
95%
94%
96%
95%
81%
88%
92%
83%
83%
82%
86%
81%
79%
80%
85%
79%
69%
*
90%
78%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
Most days I feel good about coming to work.
My supervisor treats me fairly.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
96%
93%
88%
88%
86%
83%
79%
78%
78%
75%
71%
86%
88%
87%
85%
87%
86%
77%
85%
76%
80%
79%
80%
83%
91%
86%
83%
84%
77%
86%
81%
84%
83%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
86%
82%
83%
83%
83%
83%
FY14
FY15
FY132
FY142
FY15
80%
70%
60%
50%
FY13
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
57
88%
90%
93%
92%
87%
91%
87%
89%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
DSS - Services for Adults
N = 105
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My work gives me a feeling of personal accomplishment.
Overall, I feel secure at my workplace during regular business hours.
Overall, I feel secure going to my vehicle during regular business hours.
Information Technology solves my technology problems effectively.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
Workplace safety is a priority in my department.
I have electronic access to the information I need to do my job well.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director values employees in our department.
Employees in my division share job knowledge with each other.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My supervisor values me.2
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
98%
99%
100% 100%
90%
91%
95%
97%
*
*
92%
97%
91%
90%
96%
95%
92%
93%
92%
94%
89%
91%
83%
94%
95%
88%
93%
91%
85%
*
91%
91%
88%
94%
93%
89%
82%
82%
87%
89%
*
*
93%
88%
84%
80%
93%
87%
83%
87%
92%
87%
87%
87%
93%
87%
75%
80%
86%
86%
83%
85%
85%
85%
79%
69%
87%
84%
87%
75%
89%
83%
73%
63%
85%
83%
86%
76%
88%
82%
81%
84%
88%
82%
84%
79%
91%
82%
78%
80%
89%
82%
76%
81%
83%
80%
59%
57%
79%
76%
72%
76%
85%
76%
72%
63%
80%
71%
71%
*
81%
71%
65%
78%
77%
70%
57%
78%
71%
69%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
58
Enterprise Scorecard Measures
Fiscal Year 2015
DSS - Youth and Family Services
N = 260
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
88%
96%
96%
91%
86%
94%
92%
89%
79%
86%
86%
81%
78%
84%
85%
80%
66%
*
90%
76%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
94%
91%
90%
88%
88%
87%
86%
86%
85%
85%
83%
89%
88%
86%
86%
88%
81%
79%
80%
79%
83%
82%
96%
90%
94%
94%
90%
87%
89%
89%
91%
87%
87%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
90%
87%
90%
84%
83%
79%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
59
93%
90%
92%
91%
89%
88%
87%
87%
87%
86%
87%
Supplemental Information
Fiscal Year 2015
DSS - Youth and Family Services
N = 260
Questions
The work I do is important.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am comfortable talking about safety hazards with my supervisor.
My work gives me a feeling of personal accomplishment.
I am able to apply skills I learn in trainings to better perform my job.
Employees in my division share job knowledge with each other.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor values me.2
Overall, I feel secure at my workplace during regular business hours.
I have received adequate training needed to perform my job safely.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
I have been trained to effectively identify safety hazards in the workplace.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have the necessary technology (hardware and software) to do my job well.
My supervisor encourages me to come up with better ways of doing things.
Workplace safety is a priority in my department.
My department director values employees in our department.
My supervisor clearly communicates my performance goals.
2
The executive leadership of Mecklenburg County values County employees.
The technology (hardware and software) I use on the job is reliable.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
My workload is reasonable.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
99%
100%
*
*
99%
98%
94%
98%
96%
96%
91%
89%
93%
94%
87%
93%
93%
92%
85%
90%
89%
91%
89%
92%
93%
91%
*
*
92%
90%
*
*
93%
90%
89%
90%
93%
89%
82%
87%
88%
89%
86%
91%
91%
89%
84%
*
91%
88%
90%
91%
95%
88%
89%
92%
87%
87%
86%
91%
86%
87%
91%
91%
92%
87%
89%
93%
83%
86%
82%
86%
89%
85%
76%
84%
85%
83%
77%
80%
92%
83%
90%
74%
87%
81%
78%
86%
88%
81%
70%
68%
85%
78%
81%
87%
83%
76%
71%
69%
85%
73%
69%
66%
80%
72%
62%
59%
79%
70%
55%
75%
77%
62%
62%
*
81%
59%
47%
59%
71%
53%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
60
Enterprise Scorecard Measures
Fiscal Year 2015
ELE - Elections
N = 24
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
100%
94%
92%
95%
94%
89%
86%
82%
86%
89%
85%
81%
67%
*
90%
57%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
My supervisor treats me with respect.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
100%
95%
89%
89%
85%
84%
81%
80%
79%
78%
78%
100%
100%
93%
94%
93%
93%
93%
75%
87%
88%
87%
100%
94%
89%
94%
89%
94%
94%
83%
94%
94%
89%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
93%
92%
89%
90%
91%
85%
83%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
61
92%
89%
87%
86%
90%
93%
87%
88%
91%
87%
87%
Supplemental Information
Fiscal Year 2015
ELE - Elections
N = 24
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
The technology (hardware and software) I use on the job is reliable.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I feel secure at my workplace after regular business hours.
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The executive leadership of Mecklenburg County values County employees. 2
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
Overall, I feel secure going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
My department director values employees in our department.
Workplace safety is a priority in my department.
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
My workload is reasonable.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
94%
99%
100% 100%
100%
93%
100% 100%
*
91%
100% 100%
81%
100%
83%
100%
*
*
92%
95%
94%
100%
96%
95%
88%
100%
93%
95%
88%
100%
89%
94%
*
*
93%
94%
86%
94%
87%
94%
86%
94%
86%
94%
100%
100%
77%
94%
100%
100%
95%
94%
94%
89%
93%
90%
93%
81%
85%
90%
100%
94%
85%
90%
75%
89%
89%
89%
86%
89%
88%
88%
94%
89%
71%
88%
86%
89%
79%
86%
94%
89%
93%
84%
93%
100%
92%
83%
87%
88%
87%
83%
88%
88%
92%
82%
88%
89%
91%
82%
81%
89%
88%
82%
100%
*
81%
80%
93%
89%
85%
78%
81%
83%
80%
67%
87%
91%
83%
56%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
62
Enterprise Scorecard Measures
Fiscal Year 2015
FIN - Finance
N = 118
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
89%
93%
96%
96%
92%
89%
92%
95%
99%
*
90%
95%
80%
80%
85%
89%
84%
83%
86%
87%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
96%
96%
92%
92%
91%
90%
89%
89%
88%
87%
86%
90%
95%
84%
75%
78%
82%
82%
87%
83%
90%
82%
88%
91%
82%
78%
83%
82%
81%
87%
83%
91%
85%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
90%
86%
91%
89%
84%
84%
FY132
FY142
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
63
93%
92%
86%
87%
87%
91%
87%
89%
87%
90%
88%
Supplemental Information
Fiscal Year 2015
FIN - Finance
N = 118
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have the necessary technology (hardware and software) to do my job well.
My workload is reasonable.
I am able to apply skills I learn in trainings to better perform my job.
I have received adequate training needed to perform my job safely.
My supervisor values me.2
My work gives me a feeling of personal accomplishment.
The technology (hardware and software) I use on the job is reliable.
My supervisor clearly communicates my performance goals.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
The Board of County Commissioners values County employees.
Workplace safety is a priority in my department.
The executive leadership of Mecklenburg County values County employees. 2
I have been trained to effectively identify safety hazards in the workplace.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director values employees in our department.
Employees in my division share job knowledge with each other.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My department director clearly communicates what is going on in my department.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
99%
97%
97%
99%
98%
99%
97%
96%
98%
91%
92%
93%
97%
*
*
93%
95%
82%
95%
89%
95%
79%
*
81%
95%
88%
88%
93%
94%
91%
96%
95%
93%
78%
77%
91%
92%
81%
86%
93%
91%
90%
87%
83%
90%
86%
85%
88%
90%
89%
94%
93%
90%
*
*
92%
90%
88%
*
91%
87%
78%
84%
88%
87%
77%
78%
79%
87%
86%
94%
92%
87%
78%
84%
85%
87%
84%
87%
92%
86%
75%
82%
85%
85%
78%
83%
87%
84%
75%
82%
86%
83%
80%
83%
85%
82%
75%
81%
87%
82%
80%
84%
89%
79%
84%
78%
83%
78%
67%
80%
80%
73%
69%
77%
71%
69%
70%
82%
77%
68%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
64
Enterprise Scorecard Measures
Fiscal Year 2015
FIN - Departmental Financial Services Division (formerly Human Services Finance)
N = 70
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
*
90%
98%
94%
87%
92%
97%
83%
77%
85%
95%
90%
93%
96%
95%
88%
80%
86%
91%
Employee Development
1
I have a workplan that includes an individual development plan (IDP).
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
97%
95%
92%
92%
91%
90%
88%
86%
86%
82%
81%
97%
92%
78%
89%
82%
89%
84%
84%
86%
83%
90%
92%
92%
77%
80%
78%
85%
83%
80%
78%
76%
84%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
90%
90%
87%
84%
89%
82%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
65
92%
93%
87%
86%
87%
89%
91%
87%
87%
88%
90%
Supplemental Information
Fiscal Year 2015
FIN - Departmental Financial Services Division (formerly Human Services Finance)
N = 70
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My workload is reasonable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
I have received adequate training needed to perform my job safely.
My supervisor clearly communicates my performance goals.
I am able to apply skills I learn in trainings to better perform my job.
2
My supervisor values me.
I have the necessary technology (hardware and software) to do my job well.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor informs me about management decisions that relate to my job.
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
The executive leadership of Mecklenburg County values County employees. 2
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor encourages me to come up with better ways of doing things.
My department director values employees in our department.
Information Technology solves my technology problems effectively.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Information Technology solves my technology problems quickly.
My department director clearly communicates what is going on in my department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Employees in my division share job knowledge with each other.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
99%
97%
97%
99%
99%
98%
100%
96%
98%
92%
90%
93%
96%
86%
*
81%
95%
*
*
93%
95%
84%
86%
93%
94%
87%
95%
95%
94%
94%
84%
88%
93%
88%
82%
93%
92%
81%
73%
91%
91%
86%
94%
89%
91%
*
*
92%
89%
78%
80%
88%
89%
95%
85%
83%
88%
75%
77%
79%
88%
81%
80%
85%
87%
85%
92%
93%
86%
86%
83%
92%
86%
86%
91%
92%
83%
84%
*
91%
83%
77%
76%
85%
83%
80%
81%
87%
82%
76%
84%
87%
78%
84%
69%
83%
77%
72%
83%
86%
77%
75%
76%
80%
76%
74%
75%
85%
75%
82%
78%
89%
73%
60%
60%
71%
57%
63%
75%
77%
54%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
66
Enterprise Scorecard Measures
Fiscal Year 2015
FIN - Finance Division
N = 32
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
88%
93%
96%
95%
89%
87%
92%
90%
100%
*
90%
89%
75%
83%
86%
79%
74%
82%
85%
75%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages an open exchange of ideas.
My supervisor treats me fairly.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
97%
97%
93%
93%
93%
90%
89%
89%
89%
86%
86%
85%
89%
89%
73%
77%
69%
67%
80%
70%
82%
79%
86%
93%
86%
83%
79%
80%
76%
83%
85%
80%
87%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
91%
90%
86%
86%
85%
83%
78%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
67
93%
90%
92%
87%
91%
87%
87%
87%
86%
89%
88%
Supplemental Information
Fiscal Year 2015
FIN - Finance Division
N = 32
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My workload is reasonable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
The technology (hardware and software) I use on the job is reliable.
I have received adequate training needed to perform my job safely.
Workplace safety is a priority in my department.
The Board of County Commissioners values County employees.
My supervisor encourages me to come up with better ways of doing things.
I have been trained to effectively identify safety hazards in the workplace.
2
The executive leadership of Mecklenburg County values County employees.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
My department director values employees in our department.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
89%
90%
93%
100%
75%
97%
89%
100%
96%
94%
99%
97%
100%
96%
96%
96%
96%
100%
93%
96%
81%
82%
87%
96%
81%
79%
86%
96%
85%
90%
71%
96%
85%
90%
77%
96%
89%
86%
93%
96%
93%
93%
85%
93%
64%
*
81%
93%
*
*
93%
93%
85%
74%
83%
93%
96%
*
91%
90%
70%
77%
91%
90%
79%
92%
83%
90%
100%
93%
95%
89%
86%
93%
92%
88%
81%
76%
79%
86%
72%
86%
85%
86%
80%
85%
92%
85%
71%
83%
85%
85%
*
*
92%
84%
75%
77%
93%
83%
76%
86%
89%
81%
65%
71%
87%
81%
78%
89%
88%
79%
68%
86%
88%
79%
52%
85%
80%
63%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
68
Enterprise Scorecard Measures
Fiscal Year 2015
FIN - Procurement
N = 16
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
96%
100%
‡
‡
92%
94%
‡
‡
90%
88%
‡
‡
86%
88%
‡
‡
85%
88%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
100%
100%
94%
93%
93%
93%
93%
92%
86%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
91%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
69
93%
92%
90%
88%
91%
87%
87%
86%
87%
87%
89%
Supplemental Information
Fiscal Year 2015
FIN - Procurement
N = 16
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
2
My supervisor values me.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My supervisor clearly communicates my performance goals.
The technology (hardware and software) I use on the job is reliable.
My work gives me a feeling of personal accomplishment.
My workload is reasonable.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
I have been trained to effectively identify safety hazards in the workplace.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Information Technology solves my technology problems quickly.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
99%
100%
‡
‡
99%
100%
‡
‡
96%
100%
‡
‡
95%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
92%
100%
‡
‡
92%
100%
‡
‡
91%
100%
‡
‡
91%
100%
‡
‡
89%
100%
‡
‡
89%
100%
‡
‡
88%
100%
‡
‡
83%
100%
‡
‡
93%
94%
‡
‡
81%
94%
‡
‡
93%
93%
‡
‡
88%
93%
‡
‡
85%
93%
‡
‡
85%
93%
‡
‡
87%
87%
‡
‡
87%
87%
‡
‡
92%
86%
‡
‡
85%
86%
‡
‡
79%
85%
‡
‡
86%
80%
‡
‡
80%
80%
‡
‡
77%
73%
‡
‡
71%
58%
‡
‡
83%
54%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
70
Enterprise Scorecard Measures
Fiscal Year 2015
HLT - Public Health
N = 526
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
94%
96%
98%
75%
*
90%
93%
85%
95%
92%
89%
86%
88%
86%
86%
84%
91%
85%
85%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are willing to assist each other.
My supervisor treats me fairly.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
93%
92%
91%
90%
90%
89%
86%
86%
85%
82%
82%
90%
90%
92%
89%
87%
87%
80%
88%
82%
79%
85%
94%
96%
92%
88%
95%
86%
90%
85%
87%
88%
85%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
90%
90%
90%
86%
86%
88%
FY142
FY15
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
71
92%
93%
89%
90%
91%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
HLT - Public Health
N = 526
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My work gives me a feeling of personal accomplishment.
I have electronic access to the information I need to do my job well.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have the necessary technology (hardware and software) to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
2
My supervisor values me.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor clearly communicates my performance goals.
Employees in my division share job knowledge with each other.
Information Technology solves my technology problems effectively.
The Board of County Commissioners values County employees.
The technology (hardware and software) I use on the job is reliable.
My supervisor informs me about management decisions that relate to my job.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Information Technology solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
My department director values employees in our department.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
My department director clearly communicates what is going on in my department.
1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
98%
99%
99%
98%
96%
98%
96%
97%
94%
96%
95%
97%
92%
96%
92%
96%
94%
91%
93%
95%
90%
96%
92%
95%
*
*
93%
95%
93%
*
91%
94%
93%
89%
93%
94%
90%
86%
93%
93%
*
*
92%
93%
87%
81%
89%
92%
85%
97%
93%
92%
87%
90%
85%
90%
84%
94%
91%
90%
88%
80%
85%
88%
87%
91%
88%
88%
84%
81%
89%
88%
85%
91%
87%
87%
81%
62%
79%
86%
80%
64%
83%
86%
84%
88%
88%
86%
78%
94%
83%
84%
79%
88%
86%
82%
79%
87%
85%
82%
79%
74%
87%
81%
75%
*
81%
80%
71%
86%
77%
76%
70%
62%
71%
72%
64%
66%
80%
72%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
72
Enterprise Scorecard Measures
Fiscal Year 2015
HLT - Clinical Services
N = 121
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
‡
96%
96%
76%
‡
90%
92%
83%
‡
92%
87%
88%
‡
86%
81%
83%
‡
85%
81%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
Most days I feel good about coming to work.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
92%
92%
89%
88%
86%
86%
84%
84%
80%
78%
76%
87%
92%
91%
87%
85%
85%
81%
74%
85%
83%
84%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
87%
85%
85%
85%
FY142
FY15
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
73
92%
89%
93%
87%
91%
87%
87%
87%
90%
88%
86%
Supplemental Information
Fiscal Year 2015
HLT - Clinical Services
N = 121
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
My work gives me a feeling of personal accomplishment.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure going to my vehicle during regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure at my workplace during regular business hours.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor informs me about management decisions that relate to my job.
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My supervisor encourages me to come up with better ways of doing things.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor values me.2
My department director values employees in our department.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
99%
‡
99%
99%
94%
‡
95%
98%
96%
‡
96%
96%
95%
‡
92%
96%
93%
‡
92%
95%
93%
‡
93%
95%
97%
‡
93%
95%
91%
‡
89%
95%
*
‡
93%
93%
90%
‡
87%
92%
83%
‡
86%
89%
*
‡
92%
89%
93%
‡
93%
89%
87%
‡
93%
89%
92%
‡
91%
88%
88%
‡
89%
88%
89%
‡
88%
88%
85%
‡
85%
86%
86%
‡
88%
85%
86%
‡
83%
85%
81%
‡
79%
83%
79%
‡
83%
83%
81%
‡
85%
83%
88%
‡
85%
82%
82%
‡
91%
81%
78%
‡
87%
80%
78%
‡
81%
77%
75%
‡
80%
73%
77%
‡
77%
66%
76%
‡
71%
57%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
74
Enterprise Scorecard Measures
Fiscal Year 2015
HLT - Community Health (Other than School Health)
N = 113
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
‡
96%
99%
88%
‡
90%
97%
86%
‡
92%
91%
84%
‡
86%
82%
81%
‡
85%
81%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor treats me fairly.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
96%
90%
90%
87%
86%
85%
82%
79%
78%
77%
73%
89%
88%
94%
85%
81%
88%
78%
85%
77%
90%
75%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
87%
90%
84%
84%
FY142
FY15
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
75
90%
93%
89%
88%
91%
92%
87%
86%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
HLT - Community Health (Other than School Health)
N = 113
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
Overall, I feel secure at my workplace during regular business hours.
Overall, I feel secure going to my vehicle during regular business hours.
I have received adequate training needed to perform my job safely.
Workplace safety is a priority in my department.
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
Information Technology solves my technology problems effectively.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The technology (hardware and software) I use on the job is reliable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Information Technology solves my technology problems quickly.
I have the necessary technology (hardware and software) to do my job well.
Employees in my division share job knowledge with each other.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor values me.2
The Board of County Commissioners values County employees.
My work gives me a feeling of personal accomplishment.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My department director values employees in our department.
My workload is reasonable.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure at my workplace after regular business hours.
My department director clearly communicates what is going on in my department.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
96%
‡
91%
98%
95%
‡
93%
98%
93%
‡
95%
98%
89%
‡
92%
98%
99%
‡
99%
97%
95%
‡
96%
97%
90%
‡
93%
96%
96%
‡
87%
96%
93%
‡
85%
96%
91%
‡
92%
96%
*
‡
92%
93%
87%
‡
83%
93%
*
‡
93%
93%
87%
‡
86%
92%
90%
‡
89%
90%
81%
‡
89%
90%
81%
‡
93%
89%
83%
‡
91%
89%
79%
‡
79%
87%
91%
‡
93%
86%
90%
‡
85%
84%
83%
‡
88%
84%
82%
‡
88%
84%
77%
‡
83%
83%
82%
‡
87%
83%
81%
‡
81%
79%
76%
‡
85%
74%
70%
‡
77%
71%
58%
‡
80%
70%
67%
‡
71%
69%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
76
Enterprise Scorecard Measures
Fiscal Year 2015
HLT - Environmental Health
N = 66
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
94%
92%
96%
95%
92%
98%
92%
91%
83%
89%
86%
87%
80%
*
90%
85%
85%
93%
85%
81%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are respectful of each other.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My supervisor treats me with respect.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
92%
90%
89%
89%
89%
88%
84%
84%
80%
77%
77%
90%
96%
91%
87%
94%
85%
87%
83%
75%
88%
84%
82%
92%
82%
96%
96%
94%
83%
91%
80%
89%
88%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
93%
90%
87%
88%
88%
FY14
FY15
FY132
87%
85%
80%
70%
60%
50%
FY13
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
77
88%
92%
90%
93%
91%
87%
86%
87%
87%
87%
89%
Supplemental Information
Fiscal Year 2015
HLT - Environmental Health
N = 66
Questions
I have received adequate training needed to perform my job safely.
The work I do is important.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My work gives me a feeling of personal accomplishment.
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Workplace safety is a priority in my department.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
My supervisor clearly communicates my performance goals.
I am able to apply skills I learn in trainings to better perform my job.
I have the necessary technology (hardware and software) to do my job well.
I have electronic access to the information I need to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My supervisor informs me about management decisions that relate to my job.
My supervisor encourages me to come up with better ways of doing things.
The technology (hardware and software) I use on the job is reliable.
Employees in my division share job knowledge with each other.
Overall, I feel secure at my workplace after regular business hours.
2
The executive leadership of Mecklenburg County values County employees.
My workload is reasonable.
My department director values employees in our department.
Overall, I feel secure going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
My department director clearly communicates what is going on in my department.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
98%
95%
100%
98%
98%
99%
98%
*
*
99%
97%
88%
89%
93%
97%
98%
98%
96%
97%
94%
98%
92%
97%
*
*
93%
96%
90%
*
91%
93%
88%
94%
85%
93%
87%
94%
92%
93%
92%
92%
93%
92%
*
*
92%
91%
90%
95%
91%
90%
87%
93%
88%
90%
92%
100%
93%
89%
73%
71%
89%
87%
83%
78%
93%
85%
96%
100%
83%
83%
82%
88%
88%
79%
78%
87%
85%
75%
69%
45%
83%
73%
79%
76%
89%
71%
67%
88%
77%
69%
86%
78%
85%
69%
53%
*
81%
67%
70%
65%
87%
61%
52%
64%
71%
60%
61%
67%
79%
54%
58%
56%
80%
52%
71%
88%
87%
50%
71%
84%
86%
36%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
78
Enterprise Scorecard Measures
Fiscal Year 2015
HLT - Informatics & Administration
N = 68
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
83%
‡
86%
88%
82%
‡
85%
88%
77%
‡
92%
85%
76%
‡
90%
73%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
97%
95%
94%
94%
92%
91%
85%
84%
82%
80%
78%
87%
96%
87%
87%
86%
81%
78%
84%
78%
73%
65%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
88%
87%
90%
84%
82%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
79
92%
89%
93%
91%
87%
88%
87%
90%
86%
87%
87%
Supplemental Information
Fiscal Year 2015
HLT - Informatics & Administration
N = 68
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Overall, I feel secure at my workplace during regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
My work gives me a feeling of personal accomplishment.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
I have received adequate training needed to perform my job safely.
Information Technology solves my technology problems effectively.
The technology (hardware and software) I use on the job is reliable.
I have been trained to effectively identify safety hazards in the workplace.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Information Technology solves my technology problems quickly.
My workload is reasonable.
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
96%
‡
99%
100%
91%
‡
96%
98%
89%
‡
93%
98%
95%
‡
93%
97%
87%
‡
89%
97%
95%
‡
91%
97%
90%
‡
85%
94%
85%
‡
79%
94%
*
‡
92%
93%
88%
‡
92%
93%
94%
‡
93%
92%
*
‡
93%
92%
76%
‡
91%
92%
93%
‡
95%
92%
93%
‡
87%
92%
77%
‡
83%
92%
90%
‡
92%
91%
79%
‡
93%
91%
91%
‡
85%
90%
83%
‡
86%
90%
83%
‡
81%
89%
75%
‡
89%
88%
74%
‡
88%
87%
76%
‡
77%
86%
74%
‡
71%
84%
85%
‡
88%
84%
79%
‡
87%
83%
70%
‡
80%
80%
70%
‡
85%
80%
66%
‡
83%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
80
Enterprise Scorecard Measures
Fiscal Year 2015
HLT - School Health
N = 158
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
63%
‡
90%
99%
96%
‡
96%
98%
90%
‡
85%
91%
90%
‡
92%
91%
90%
‡
86%
90%
Employee Development
1
I have a workplan that includes an individual development plan (IDP).
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are respectful of each other.
I would recommend Mecklenburg County to others as a good place to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
97%
97%
97%
95%
95%
94%
91%
91%
90%
90%
88%
100%
96%
95%
97%
99%
94%
88%
86%
93%
86%
90%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
90%
93%
93%
FY142
FY15
86%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
81
90%
92%
93%
91%
88%
89%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
HLT - School Health
N = 158
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
2
The executive leadership of Mecklenburg County values County employees.
The work I do is important.
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
The Board of County Commissioners values County employees.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Workplace safety is a priority in my department.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
I have the necessary technology (hardware and software) to do my job well.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have electronic access to the information I need to do my job well.
My supervisor encourages me to come up with better ways of doing things.
My supervisor informs me about management decisions that relate to my job.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My department director values employees in our department.
Information Technology solves my technology problems effectively.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems quickly.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
99%
‡
96%
99%
96%
‡
93%
99%
92%
‡
85%
99%
99%
‡
99%
98%
94%
‡
95%
98%
97%
‡
93%
97%
91%
‡
79%
97%
91%
‡
92%
97%
*
‡
93%
97%
*
‡
92%
97%
92%
‡
93%
97%
90%
‡
91%
96%
90%
‡
91%
95%
91%
‡
92%
94%
93%
‡
89%
94%
91%
‡
88%
93%
89%
‡
89%
93%
79%
‡
85%
93%
89%
‡
93%
91%
87%
‡
85%
91%
91%
‡
88%
90%
79%
‡
83%
90%
86%
‡
87%
89%
72%
‡
87%
89%
71%
‡
71%
87%
66%
‡
77%
86%
78%
‡
83%
85%
68%
‡
86%
85%
75%
‡
81%
84%
58%
‡
80%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
82
Enterprise Scorecard Measures
Fiscal Year 2015
HRS - Human Resources
N = 42
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
93%
‡
92%
100%
93%
‡
90%
97%
100%
‡
96%
97%
86%
‡
85%
80%
86%
‡
86%
78%
Employee Development
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My co-workers are respectful of each other.
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
My supervisor treats me fairly.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
100%
98%
98%
95%
90%
90%
90%
88%
88%
86%
83%
93%
96%
97%
97%
86%
90%
90%
83%
89%
83%
86%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
90%
FY14
FY15
90%
91%
FY142
FY15
90%
80%
70%
60%
50%
FY13
FY132
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
83
88%
93%
90%
92%
87%
89%
87%
91%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
HRS - Human Resources
N = 42
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The work I do is important.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Employees in my division share job knowledge with each other.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
The executive leadership of Mecklenburg County values County employees. 2
My work gives me a feeling of personal accomplishment.
My supervisor values me.2
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
My supervisor encourages me to come up with better ways of doing things.
My department director values employees in our department.
The Board of County Commissioners values County employees.
I have received adequate training needed to perform my job safely.
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
My department director clearly communicates what is going on in my department.
Overall, I feel secure going to my vehicle after regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
*
‡
92%
100%
100%
‡
99%
98%
*
‡
93%
98%
96%
‡
93%
97%
90%
‡
85%
97%
70%
‡
89%
95%
97%
‡
93%
95%
97%
‡
93%
95%
83%
‡
89%
95%
93%
‡
96%
95%
93%
‡
91%
92%
86%
‡
88%
90%
63%
‡
87%
90%
83%
‡
85%
89%
87%
‡
93%
88%
90%
‡
91%
88%
62%
‡
86%
87%
67%
‡
83%
87%
86%
‡
85%
86%
89%
‡
87%
85%
76%
‡
79%
83%
87%
‡
95%
81%
70%
‡
92%
80%
86%
‡
88%
79%
93%
‡
81%
77%
77%
‡
77%
77%
63%
‡
80%
68%
64%
‡
71%
68%
64%
‡
92%
50%
41%
‡
83%
32%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
84
Enterprise Scorecard Measures
Fiscal Year 2015
IST - Information Technology
N = 98
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
96%
97%
‡
‡
92%
91%
‡
‡
90%
89%
‡
‡
86%
88%
‡
‡
85%
88%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
98%
97%
96%
95%
94%
92%
92%
92%
91%
88%
84%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
93%
91%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
85
90%
88%
92%
93%
91%
86%
87%
87%
87%
87%
89%
Supplemental Information
Fiscal Year 2015
IST - Information Technology
N = 98
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have electronic access to the information I need to do my job well.
I am comfortable talking about safety hazards with my supervisor.
The work I do is important.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
I have received adequate training needed to perform my job safely.
Workplace safety is a priority in my department.
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
I have the necessary technology (hardware and software) to do my job well.
I have been trained to effectively identify safety hazards in the workplace.
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My work gives me a feeling of personal accomplishment.
My workload is reasonable.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor encourages me to come up with better ways of doing things.
My supervisor clearly communicates my performance goals.
Employees in my division share job knowledge with each other.
My department director values employees in our department.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
My department director clearly communicates what is going on in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
99%
100%
‡
‡
93%
99%
‡
‡
96%
99%
‡
‡
99%
98%
‡
‡
87%
98%
‡
‡
86%
98%
‡
‡
92%
98%
‡
‡
93%
97%
‡
‡
91%
96%
‡
‡
95%
95%
‡
‡
92%
95%
‡
‡
91%
95%
‡
‡
88%
94%
‡
‡
89%
93%
‡
‡
92%
93%
‡
‡
83%
93%
‡
‡
93%
93%
‡
‡
85%
91%
‡
‡
93%
91%
‡
‡
81%
89%
‡
‡
93%
89%
‡
‡
85%
89%
‡
‡
88%
88%
‡
‡
89%
87%
‡
‡
87%
86%
‡
‡
85%
82%
‡
‡
79%
75%
‡
‡
80%
75%
‡
‡
83%
70%
‡
‡
77%
70%
‡
‡
71%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
86
Enterprise Scorecard Measures
Fiscal Year 2015
IST - Applications and Databases
N = 33
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
96%
92%
92%
97%
88%
92%
86%
94%
88%
92%
85%
94%
96%
*
90%
93%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are respectful of each other.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
97%
97%
97%
97%
94%
94%
94%
90%
90%
100%
96%
100%
92%
88%
96%
92%
92%
92%
92%
82%
100%
100%
92%
96%
96%
88%
88%
88%
92%
85%
77%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
95%
94%
91%
93%
95%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
87
92%
90%
93%
91%
88%
87%
87%
87%
86%
87%
89%
Supplemental Information
Fiscal Year 2015
IST - Applications and Databases
N = 33
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
My workload is reasonable.
2
My supervisor values me.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure at my workplace during regular business hours.
Workplace safety is a priority in my department.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
I am able to apply skills I learn in trainings to better perform my job.
I have the necessary technology (hardware and software) to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
My department director values employees in our department.
The technology (hardware and software) I use on the job is reliable.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
The executive leadership of Mecklenburg County values County employees. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
96%
96%
99%
100%
100%
96%
100% 100%
100%
93%
100% 100%
*
*
93%
100%
*
*
92%
100%
100%
87%
100% 100%
100%
86%
100% 100%
92%
92%
85%
97%
92%
*
81%
97%
96%
88%
91%
97%
88%
92%
88%
97%
96%
*
91%
96%
95%
90%
92%
96%
100%
95%
95%
96%
83%
89%
92%
96%
88%
92%
93%
94%
96%
88%
89%
94%
88%
96%
88%
94%
88%
92%
93%
94%
96%
96%
89%
94%
92%
96%
93%
93%
86%
81%
87%
93%
96%
100%
83%
90%
96%
88%
85%
89%
88%
82%
80%
86%
80%
67%
79%
86%
84%
75%
85%
80%
58%
82%
83%
70%
65%
75%
77%
63%
63%
64%
71%
58%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
88
Enterprise Scorecard Measures
Fiscal Year 2015
IST - Business Analysis (includes Administration, Customer Experience Management, and IT Project Management)
N = 23
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
96%
100%
‡
‡
92%
90%
‡
‡
85%
89%
‡
‡
90%
89%
‡
‡
86%
85%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My supervisor encourages creative thinking.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
100%
100%
95%
95%
95%
95%
90%
89%
86%
85%
85%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
91%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
89
88%
86%
90%
93%
92%
91%
87%
87%
87%
89%
87%
Supplemental Information
Fiscal Year 2015
IST - Business Analysis (includes Administration, Customer Experience Management, and IT Project
N = 23
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am comfortable talking about safety hazards with my supervisor.
The work I do is important.
I have electronic access to the information I need to do my job well.
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
My supervisor values me.2
The technology (hardware and software) I use on the job is reliable.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor informs me about management decisions that relate to my job.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My department director values employees in our department.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Workplace safety is a priority in my department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Employees in my division share job knowledge with each other.
My supervisor encourages me to come up with better ways of doing things.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
My workload is reasonable.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
99%
100%
‡
‡
96%
100%
‡
‡
99%
95%
‡
‡
93%
95%
‡
‡
91%
95%
‡
‡
89%
95%
‡
‡
91%
95%
‡
‡
83%
95%
‡
‡
95%
95%
‡
‡
93%
95%
‡
‡
88%
95%
‡
‡
92%
94%
‡
‡
92%
94%
‡
‡
87%
94%
‡
‡
93%
90%
‡
‡
93%
90%
‡
‡
87%
90%
‡
‡
86%
90%
‡
‡
92%
89%
‡
‡
85%
89%
‡
‡
89%
85%
‡
‡
85%
85%
‡
‡
88%
84%
‡
‡
80%
83%
‡
‡
77%
82%
‡
‡
93%
81%
‡
‡
81%
81%
‡
‡
85%
80%
‡
‡
79%
68%
‡
‡
71%
67%
‡
‡
83%
58%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
90
Enterprise Scorecard Measures
Fiscal Year 2015
IST - Customer Support Center
N = 19
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
96%
92%
‡
‡
90%
86%
‡
‡
92%
83%
‡
‡
86%
75%
‡
‡
85%
69%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
94%
94%
89%
89%
89%
88%
88%
88%
83%
82%
81%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
88%
90%
81%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
91
90%
88%
93%
92%
87%
91%
87%
87%
86%
89%
87%
Supplemental Information
Fiscal Year 2015
IST - Customer Support Center
N = 19
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
My supervisor informs me about management decisions that relate to my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
Workplace safety is a priority in my department.
My supervisor values me.2
The executive leadership of Mecklenburg County values County employees. 2
My department director values employees in our department.
I have been trained to effectively identify safety hazards in the workplace.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
My workload is reasonable.
Overall, I feel secure going to my vehicle after regular business hours.
The Board of County Commissioners values County employees.
My supervisor clearly communicates my performance goals.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure at my workplace after regular business hours.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
99%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
91%
100%
‡
‡
89%
100%
‡
‡
87%
100%
‡
‡
86%
100%
‡
‡
83%
100%
‡
‡
99%
94%
‡
‡
96%
94%
‡
‡
88%
94%
‡
‡
85%
94%
‡
‡
92%
94%
‡
‡
93%
94%
‡
‡
95%
93%
‡
‡
92%
93%
‡
‡
91%
88%
‡
‡
85%
88%
‡
‡
87%
87%
‡
‡
92%
86%
‡
‡
83%
86%
‡
‡
93%
83%
‡
‡
89%
83%
‡
‡
81%
83%
‡
‡
71%
82%
‡
‡
79%
80%
‡
‡
88%
76%
‡
‡
93%
75%
‡
‡
85%
75%
‡
‡
77%
75%
‡
‡
80%
64%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
92
Enterprise Scorecard Measures
Fiscal Year 2015
IST - Networks, Servers, Telecommunications and Security
N = 23
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
94%
100%
100%
92%
91%
89%
83%
86%
91%
95%
78%
85%
91%
94%
*
90%
86%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
100%
96%
96%
96%
96%
96%
95%
91%
91%
91%
76%
90%
100%
100%
80%
95%
100%
100%
95%
100%
95%
89%
100%
95%
100%
96%
91%
100%
100%
88%
96%
91%
79%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
96%
94%
95%
FY132
FY142
91%
90%
93%
90%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
93
90%
93%
92%
88%
87%
87%
91%
87%
87%
86%
89%
Supplemental Information
Fiscal Year 2015
IST - Networks, Servers, Telecommunications and Security
N = 23
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My work gives me a feeling of personal accomplishment.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My supervisor values me.2
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
I am able to apply skills I learn in trainings to better perform my job.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
I have the necessary technology (hardware and software) to do my job well.
The executive leadership of Mecklenburg County values County employees.
Employees in my division share job knowledge with each other.
My department director values employees in our department.
2
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
96%
100% 100%
94%
96%
93%
100%
100%
96%
93%
100%
*
*
92%
100%
93%
86%
92%
100%
88%
100%
87%
100%
100%
86%
100% 100%
100%
92%
91%
96%
93%
86%
95%
95%
*
*
93%
95%
73%
71%
92%
95%
90%
91%
93%
91%
100%
87%
83%
91%
89%
*
81%
91%
94%
78%
93%
91%
88%
*
91%
91%
89%
91%
88%
91%
95%
78%
88%
91%
88%
74%
85%
91%
100%
91%
85%
91%
94%
88%
89%
87%
68%
65%
85%
82%
70%
74%
89%
81%
70%
57%
87%
71%
75%
58%
83%
70%
65%
59%
79%
67%
38%
74%
77%
64%
31%
68%
71%
64%
50%
38%
80%
61%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
94
Enterprise Scorecard Measures
Fiscal Year 2015
LIB - Public Library
N = 409
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
99%
96%
98%
97%
*
90%
98%
97%
96%
92%
95%
88%
91%
85%
88%
90%
92%
86%
88%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
My co-workers are respectful of each other.
94%
93%
92%
92%
92%
91%
89%
86%
86%
83%
93%
93%
90%
93%
89%
93%
90%
91%
88%
87%
96%
95%
97%
93%
94%
96%
94%
93%
91%
93%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
94%
94%
94%
91%
90%
FY142
FY15
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
95
93%
92%
90%
87%
87%
91%
87%
86%
87%
88%
Supplemental Information
Fiscal Year 2015
LIB - Public Library
N = 409
Questions
The work I do is important.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
Employees in my division share job knowledge with each other.
Workplace safety is a priority in my department.
My supervisor informs me about management decisions that relate to my job.
My workload is reasonable.
Overall, I feel secure at my workplace during regular business hours.
My supervisor clearly communicates my performance goals.
My supervisor values me.2
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
My department director clearly communicates what is going on in my department.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
97%
99%
98%
96%
94%
93%
98%
94%
96%
93%
97%
95%
99%
96%
97%
96%
96%
95%
95%
95%
94%
93%
94%
*
*
93%
94%
94%
88%
93%
93%
91%
96%
89%
92%
92%
96%
92%
92%
92%
92%
88%
92%
94%
*
81%
92%
90%
*
91%
92%
92%
92%
88%
92%
91%
94%
91%
91%
93%
94%
87%
91%
89%
91%
85%
91%
94%
91%
83%
90%
*
*
92%
89%
88%
81%
92%
88%
88%
87%
80%
88%
82%
87%
71%
86%
83%
90%
77%
85%
77%
71%
89%
84%
78%
88%
85%
82%
77%
75%
83%
82%
87%
86%
87%
79%
85%
83%
86%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
96
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Land Use & Environmental Services Agency
N = 344
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
96%
96%
97%
92%
90%
92%
91%
94%
*
90%
91%
90%
87%
86%
86%
88%
86%
85%
84%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My supervisor treats me fairly.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
96%
93%
92%
92%
91%
89%
89%
88%
88%
87%
86%
97%
94%
91%
94%
91%
92%
86%
89%
91%
91%
89%
94%
95%
92%
94%
91%
89%
91%
92%
88%
89%
89%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
92%
90%
91%
91%
90%
FY15
FY132
FY142
FY15
90%
80%
70%
60%
50%
FY13
FY14
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
97
92%
93%
90%
91%
88%
87%
87%
89%
87%
86%
87%
Supplemental Information
Fiscal Year 2015
LUE - Land Use & Environmental Services Agency
N = 344
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
I am comfortable talking about safety hazards with my supervisor.
My work gives me a feeling of personal accomplishment.
Workplace safety is a priority in my department.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
I have electronic access to the information I need to do my job well.
Employees in my division share job knowledge with each other.
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor clearly communicates my performance goals.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My department director clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
My workload is reasonable.
The executive leadership of Mecklenburg County values County employees.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems effectively.
2
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Information Technology solves my technology problems quickly.
Overall, I feel secure at my workplace after regular business hours.
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
99%
99%
99%
99%
98%
98%
95%
98%
97%
97%
92%
97%
97%
96%
96%
96%
92%
93%
93%
95%
95%
95%
92%
95%
*
*
93%
95%
95%
96%
93%
94%
93%
*
91%
93%
89%
87%
93%
93%
*
*
92%
93%
91%
88%
91%
92%
93%
89%
93%
91%
89%
92%
89%
90%
86%
86%
87%
89%
87%
90%
85%
89%
91%
91%
88%
88%
86%
84%
89%
87%
86%
88%
88%
85%
79%
78%
80%
85%
85%
84%
85%
85%
80%
*
81%
83%
83%
81%
85%
82%
85%
81%
83%
79%
78%
84%
87%
79%
87%
83%
83%
78%
72%
78%
86%
77%
76%
89%
77%
74%
63%
72%
79%
69%
65%
76%
71%
65%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
98
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Air Quality
N = 22
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
90%
100%
92%
95%
95%
95%
86%
91%
95%
*
90%
89%
90%
100%
85%
86%
94%
92%
96%
81%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides timely feedback about my performance.
My supervisor annually assesses progress on my individual development plan. 1, 3
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
95%
95%
95%
95%
91%
91%
91%
90%
81%
100%
100%
90%
95%
86%
86%
95%
86%
90%
90%
95%
100%
100%
100%
100%
95%
95%
100%
95%
100%
100%
100%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
99%
97%
93%
92%
93%
FY142
FY15
89%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
99
90%
88%
93%
91%
87%
87%
92%
87%
86%
87%
89%
Supplemental Information
Fiscal Year 2015
LUE - Air Quality
N = 22
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
The executive leadership of Mecklenburg County values County employees. 2
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
My workload is reasonable.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
95%
99%
100% 100%
100%
96%
100% 100%
100%
93%
100% 100%
*
*
93%
100%
100%
92%
100% 100%
*
*
92%
100%
90%
100%
88%
100%
100%
87%
100% 100%
95%
100%
80%
100%
100%
100%
95%
95%
90%
91%
93%
95%
95%
100%
92%
95%
100%
*
91%
95%
89%
100%
91%
95%
84%
90%
88%
95%
90%
91%
85%
95%
95%
100%
93%
91%
95%
95%
93%
91%
74%
91%
85%
91%
90%
95%
85%
91%
80%
*
81%
91%
95%
100%
89%
90%
90%
100%
89%
86%
90%
100%
83%
86%
95%
83%
83%
79%
90%
86%
87%
77%
86%
81%
86%
68%
75%
73%
79%
56%
58%
84%
77%
45%
37%
53%
71%
24%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
100
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Code Enforcement
N = 152
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
99%
98%
96%
100%
93%
*
90%
96%
86%
81%
92%
90%
89%
84%
86%
89%
88%
81%
85%
88%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
I would recommend Mecklenburg County to others as a good place to work.
95%
94%
94%
93%
93%
91%
91%
88%
88%
87%
80%
95%
92%
91%
94%
92%
91%
90%
90%
87%
80%
81%
91%
93%
91%
94%
92%
82%
83%
84%
83%
86%
90%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
91%
90%
86%
88%
89%
90%
FY132
FY142
FY15
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
101
92%
90%
88%
93%
91%
87%
87%
86%
87%
87%
89%
Supplemental Information
Fiscal Year 2015
LUE - Code Enforcement
N = 152
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have received adequate training needed to perform my job safely.
The work I do is important.
I have been trained to effectively identify safety hazards in the workplace.
My work gives me a feeling of personal accomplishment.
Workplace safety is a priority in my department.
Employees in my division share job knowledge with each other.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor values me.2
My supervisor clearly communicates my performance goals.
I am able to apply skills I learn in trainings to better perform my job.
I have electronic access to the information I need to do my job well.
My supervisor informs me about management decisions that relate to my job.
I have the necessary technology (hardware and software) to do my job well.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems effectively.
My department director clearly communicates what is going on in my department.
Information Technology solves my technology problems quickly.
Overall, I feel secure at my workplace after regular business hours.
My department director values employees in our department.
My workload is reasonable.
Overall, I feel secure going to my vehicle after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
97%
99%
95%
100%
99%
99%
99%
99%
97%
96%
92%
99%
92%
94%
93%
97%
95%
96%
92%
96%
94%
93%
89%
95%
97%
95%
96%
95%
96%
99%
93%
95%
*
*
93%
94%
*
*
92%
94%
90%
*
91%
93%
89%
96%
85%
93%
88%
82%
91%
92%
91%
88%
88%
90%
81%
78%
93%
90%
96%
81%
93%
89%
87%
83%
88%
86%
88%
77%
89%
85%
77%
76%
85%
85%
80%
76%
87%
84%
74%
67%
80%
84%
75%
69%
86%
83%
86%
92%
77%
83%
73%
75%
87%
82%
76%
*
81%
79%
78%
86%
71%
75%
79%
76%
83%
75%
85%
69%
83%
73%
73%
75%
85%
69%
54%
68%
79%
59%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
102
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Geospatial Information Systems
N = 38
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
92%
97%
92%
94%
100%
95%
96%
90%
96%
96%
86%
82%
92%
96%
85%
82%
78%
*
90%
81%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
97%
95%
95%
92%
92%
92%
92%
92%
86%
100%
100%
92%
96%
91%
88%
88%
100%
96%
96%
100%
100%
100%
97%
97%
97%
87%
100%
97%
96%
96%
100%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
96%
95%
94%
FY142
FY15
91%
90%
86%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
103
93%
92%
89%
91%
90%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
LUE - Geospatial Information Systems
N = 38
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure at my workplace during regular business hours.
Overall, I feel secure going to my vehicle during regular business hours.
My workload is reasonable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
I have electronic access to the information I need to do my job well.
My supervisor encourages me to come up with better ways of doing things.
My supervisor values me.2
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
I have the necessary technology (hardware and software) to do my job well.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
Information Technology solves my technology problems effectively.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
97%
99%
100% 100%
96%
96%
100% 100%
92%
97%
93%
100%
96%
97%
93%
97%
96%
*
91%
97%
96%
100%
93%
97%
96%
*
81%
97%
*
*
93%
97%
90%
93%
92%
97%
95%
100%
93%
94%
96%
96%
85%
92%
96%
93%
91%
91%
96%
97%
87%
91%
78%
97%
85%
91%
95%
90%
95%
91%
84%
89%
92%
91%
*
*
92%
91%
96%
90%
85%
91%
69%
80%
79%
89%
81%
100%
83%
89%
88%
93%
89%
87%
91%
97%
88%
87%
91%
100%
89%
86%
96%
93%
88%
84%
75%
86%
80%
81%
78%
93%
87%
81%
68%
90%
77%
77%
74%
87%
86%
77%
86%
97%
83%
77%
55%
82%
71%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
104
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Solid Waste
N = 48
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
94%
98%
96%
100%
92%
*
90%
87%
98%
100%
92%
85%
98%
92%
86%
80%
91%
92%
85%
78%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
My supervisor provides the flexibility I need to balance work and personal life.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
My supervisor treats me fairly.
My supervisor treats me with respect.
My co-workers are respectful of each other.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
96%
89%
89%
89%
88%
84%
83%
81%
76%
74%
73%
89%
100%
91%
96%
82%
93%
96%
80%
91%
96%
93%
94%
96%
96%
92%
88%
96%
96%
85%
92%
92%
96%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
94%
93%
90%
92%
86%
84%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
105
89%
92%
87%
86%
90%
91%
93%
88%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
LUE - Solid Waste
N = 48
Questions
The work I do is important.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My department director values employees in our department.
Workplace safety is a priority in my department.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure at my workplace during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
The executive leadership of Mecklenburg County values County employees. 2
My workload is reasonable.
I have electronic access to the information I need to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor values me.2
The Board of County Commissioners values County employees.
My department director clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
99%
100%
98%
98%
95%
100%
96%
100%
92%
100%
*
*
99%
98%
95%
92%
87%
98%
100%
96%
92%
98%
96%
96%
93%
96%
98%
98%
93%
95%
93%
98%
93%
94%
98%
100%
96%
93%
96%
*
91%
91%
*
*
92%
91%
*
*
93%
91%
92%
83%
85%
90%
93%
*
81%
87%
81%
92%
93%
87%
93%
90%
83%
87%
76%
88%
89%
84%
78%
88%
83%
84%
90%
96%
85%
83%
91%
92%
91%
83%
67%
83%
79%
82%
82%
84%
80%
82%
96%
92%
85%
81%
82%
92%
89%
80%
91%
94%
88%
80%
93%
94%
88%
78%
85%
96%
77%
73%
77%
90%
71%
63%
50%
91%
87%
59%
49%
88%
86%
57%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
106
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Support Services
N = 21
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
84%
96%
100%
88%
91%
92%
95%
87%
80%
86%
86%
91%
*
90%
81%
87%
80%
85%
71%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My supervisor treats me fairly.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
100%
95%
90%
90%
85%
85%
80%
80%
80%
79%
79%
100%
100%
96%
100%
100%
88%
92%
92%
90%
95%
87%
89%
100%
90%
89%
88%
90%
91%
96%
95%
84%
84%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
91%
90%
90%
87%
84%
86%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
107
92%
89%
93%
91%
87%
87%
90%
88%
86%
87%
87%
Supplemental Information
Fiscal Year 2015
LUE - Support Services
N = 21
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
My department director values employees in our department.
The executive leadership of Mecklenburg County values County employees.
I am able to apply skills I learn in trainings to better perform my job.
I have the necessary technology (hardware and software) to do my job well.
Workplace safety is a priority in my department.
I have received adequate training needed to perform my job safely.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
2
My supervisor values me.2
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
I have been trained to effectively identify safety hazards in the workplace.
My work gives me a feeling of personal accomplishment.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My workload is reasonable.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
The technology (hardware and software) I use on the job is reliable.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director clearly communicates what is going on in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The Board of County Commissioners values County employees.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
96%
94%
96%
100%
92%
100%
93%
100%
95%
96%
87%
100%
76%
85%
85%
100%
92%
91%
93%
95%
88%
100%
89%
95%
95%
100%
92%
94%
96%
100%
95%
94%
76%
95%
77%
94%
55%
80%
71%
94%
92%
92%
91%
90%
*
*
93%
90%
92%
100%
93%
89%
95%
90%
92%
89%
96%
92%
93%
85%
*
*
92%
85%
83%
*
81%
85%
88%
*
91%
84%
80%
85%
88%
84%
85%
100%
83%
84%
87%
95%
85%
83%
72%
80%
80%
80%
88%
90%
83%
79%
59%
78%
79%
77%
87%
91%
89%
76%
95%
90%
88%
76%
91%
79%
85%
72%
85%
100%
87%
68%
81%
100%
86%
68%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
108
Enterprise Scorecard Measures
Fiscal Year 2015
LUE - Water & Land Resources
N = 63
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
98%
97%
92%
95%
91%
98%
96%
93%
96%
*
90%
89%
90%
89%
86%
84%
85%
86%
85%
83%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
97%
95%
93%
92%
92%
92%
87%
86%
85%
98%
98%
98%
94%
100%
91%
94%
92%
96%
94%
90%
95%
98%
90%
95%
97%
92%
92%
93%
95%
92%
91%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
92%
94%
95%
FY132
FY142
93%
89%
90%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
109
93%
92%
89%
91%
87%
90%
88%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
LUE - Water & Land Resources
N = 63
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
The work I do is important.
2
My supervisor values me.
I am able to apply skills I learn in trainings to better perform my job.
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure at my workplace during regular business hours.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My work gives me a feeling of personal accomplishment.
My department director values employees in our department.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor clearly communicates my performance goals.
I have the necessary technology (hardware and software) to do my job well.
My department director clearly communicates what is going on in my department.
Employees in my division share job knowledge with each other.
The executive leadership of Mecklenburg County values County employees. 2
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
My supervisor informs me about management decisions that relate to my job.
My workload is reasonable.
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
*
*
93%
98%
98%
97%
99%
97%
98%
91%
91%
97%
94%
89%
93%
96%
98%
96%
96%
95%
98%
97%
92%
95%
98%
*
91%
95%
98%
95%
95%
95%
96%
92%
93%
94%
91%
90%
93%
94%
98%
94%
87%
92%
*
*
92%
92%
92%
89%
92%
91%
91%
89%
93%
90%
85%
91%
88%
90%
89%
84%
89%
89%
88%
85%
80%
89%
85%
91%
89%
89%
94%
83%
85%
88%
85%
84%
83%
87%
83%
85%
87%
87%
73%
79%
86%
85%
78%
72%
85%
85%
91%
92%
85%
85%
84%
94%
88%
84%
75%
*
81%
81%
77%
70%
79%
74%
90%
86%
83%
72%
65%
79%
77%
59%
52%
58%
71%
53%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
110
Enterprise Scorecard Measures
Fiscal Year 2015
MED - Medical Examiner
N = 14
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
90%
88%
96%
100%
100%
100%
92%
92%
100%
92%
85%
91%
100%
92%
86%
83%
91%
*
90%
78%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor treats me fairly.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
91%
91%
91%
83%
75%
100%
100%
92%
100%
83%
100%
92%
100%
100%
100%
92%
100%
100%
100%
100%
100%
100%
100%
91%
91%
100%
92%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
98%
96%
96%
93%
94%
89%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
111
93%
92%
90%
89%
88%
87%
87%
87%
87%
91%
86%
Supplemental Information
Fiscal Year 2015
MED - Medical Examiner
N = 14
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
Employees in my division share job knowledge with each other.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The executive leadership of Mecklenburg County values County employees. 2
My workload is reasonable.
The Board of County Commissioners values County employees.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
I have received adequate training needed to perform my job safely.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
My supervisor values me.2
Overall, I feel secure at my workplace after regular business hours.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
91%
96%
100% 100%
*
*
93%
100%
100%
100%
93%
100%
100%
93%
100% 100%
100%
93%
100% 100%
92%
100%
89%
100%
82%
92%
87%
100%
91%
100%
86%
100%
80%
92%
85%
100%
83%
85%
100% 100%
*
81%
100% 100%
73%
75%
79%
100%
92%
92%
93%
92%
92%
92%
89%
92%
83%
92%
83%
92%
100%
100%
95%
92%
*
*
92%
92%
100%
*
91%
92%
100%
100%
88%
92%
100%
100%
88%
92%
92%
100%
87%
92%
83%
92%
80%
92%
100%
100%
91%
91%
88%
100%
77%
91%
100%
91%
85%
90%
70%
100%
83%
90%
100%
100%
92%
83%
100%
100%
92%
83%
89%
92%
71%
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
112
Enterprise Scorecard Measures
Fiscal Year 2015
MGR - Manager's Office
N = 49
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
96%
89%
92%
100%
74%
89%
86%
100%
78%
84%
85%
100%
85%
*
90%
98%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
100%
100%
100%
100%
100%
100%
100%
100%
98%
98%
98%
80%
88%
96%
96%
81%
85%
85%
92%
81%
96%
92%
89%
83%
95%
95%
89%
89%
94%
89%
89%
100%
95%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
99%
92%
91%
90%
88%
87%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
113
93%
91%
90%
88%
87%
87%
87%
86%
92%
89%
87%
Supplemental Information
Fiscal Year 2015
MGR - Manager's Office
N = 49
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
Workplace safety is a priority in my department.
I have electronic access to the information I need to do my job well.
Employees in my division share job knowledge with each other.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The Board of County Commissioners values County employees.
The executive leadership of Mecklenburg County values County employees. 2
I have the necessary technology (hardware and software) to do my job well.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The technology (hardware and software) I use on the job is reliable.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
92%
100%
99%
100%
100%
96%
100% 100%
96%
88%
95%
100%
*
*
93%
100%
89%
100%
93%
100%
96%
95%
93%
100%
*
*
92%
100%
*
91%
100% 100%
81%
89%
91%
100%
78%
100%
87%
100%
96%
100%
85%
98%
78%
89%
88%
98%
100%
100%
93%
98%
81%
100%
88%
98%
88%
95%
85%
98%
96%
85%
92%
98%
96%
89%
93%
96%
88%
89%
89%
96%
92%
50%
83%
96%
68%
44%
79%
95%
85%
94%
85%
94%
86%
95%
89%
92%
89%
*
81%
91%
67%
83%
80%
91%
70%
79%
83%
88%
92%
63%
92%
86%
93%
100%
77%
84%
73%
88%
87%
83%
69%
94%
86%
74%
82%
89%
71%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
114
Enterprise Scorecard Measures
Fiscal Year 2015
MGR - Business Process Management
N = 14
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
96%
100%
‡
‡
92%
100%
‡
‡
90%
100%
‡
‡
86%
100%
‡
‡
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
115
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
MGR - Business Process Management
N = 14
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My workload is reasonable.
The Board of County Commissioners values County employees.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
99%
100%
‡
‡
99%
100%
‡
‡
96%
100%
‡
‡
95%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
92%
100%
‡
‡
92%
100%
‡
‡
92%
100%
‡
‡
91%
100%
‡
‡
91%
100%
‡
‡
89%
100%
‡
‡
88%
100%
‡
‡
87%
100%
‡
‡
85%
100%
‡
‡
85%
100%
‡
‡
83%
100%
‡
‡
81%
100%
‡
‡
79%
100%
‡
‡
89%
93%
‡
‡
88%
93%
‡
‡
85%
93%
‡
‡
83%
93%
‡
‡
80%
93%
‡
‡
77%
82%
‡
‡
87%
79%
‡
‡
86%
79%
‡
‡
71%
45%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
116
Enterprise Scorecard Measures
Fiscal Year 2015
MGR - Enterprise Project Management
N = 12
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
96%
100%
‡
‡
92%
100%
‡
‡
90%
100%
‡
‡
86%
100%
‡
‡
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
91%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
99%
100%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
117
93%
92%
91%
90%
89%
88%
87%
87%
87%
86%
87%
Supplemental Information
Fiscal Year 2015
MGR - Enterprise Project Management
N = 12
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
2
My supervisor values me.
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
I have electronic access to the information I need to do my job well.
My workload is reasonable.
Workplace safety is a priority in my department.
The Board of County Commissioners values County employees.
The executive leadership of Mecklenburg County values County employees. 2
I have the necessary technology (hardware and software) to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Information Technology solves my technology problems effectively.
The technology (hardware and software) I use on the job is reliable.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
‡
‡
99%
100%
‡
‡
99%
100%
‡
‡
96%
100%
‡
‡
95%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
93%
100%
‡
‡
92%
100%
‡
‡
91%
100%
‡
‡
91%
100%
‡
‡
89%
100%
‡
‡
88%
100%
‡
‡
88%
100%
‡
‡
87%
100%
‡
‡
85%
100%
‡
‡
85%
100%
‡
‡
80%
92%
‡
‡
93%
91%
‡
‡
81%
91%
‡
‡
92%
90%
‡
‡
79%
89%
‡
‡
85%
83%
‡
‡
89%
82%
‡
‡
83%
82%
‡
‡
87%
73%
‡
‡
83%
73%
‡
‡
92%
70%
‡
‡
77%
55%
‡
‡
86%
45%
‡
‡
71%
45%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
118
Enterprise Scorecard Measures
Fiscal Year 2015
MGR - Manager's Office/Clerk/Economic Development
N = 17
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
94%
100%
92%
100%
88%
100%
86%
100%
88%
90%
85%
100%
76%
*
90%
92%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
93%
100%
94%
100%
94%
100%
88%
88%
88%
88%
94%
90%
100%
90%
100%
100%
90%
90%
90%
90%
100%
90%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
98%
98%
94%
93%
FY132
FY142
89%
90%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
119
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
MGR - Manager's Office/Clerk/Economic Development
N = 17
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
2
My supervisor values me.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The executive leadership of Mecklenburg County values County employees. 2
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
I have electronic access to the information I need to do my job well.
My workload is reasonable.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
I have been trained to effectively identify safety hazards in the workplace.
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure going to my vehicle after regular business hours.
Employees in my division share job knowledge with each other.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
94%
100%
99%
100%
100%
96%
100% 100%
93%
90%
95%
100%
*
*
93%
100%
94%
100%
93%
100%
94%
90%
93%
100%
*
*
92%
100%
78%
92%
100% 100%
*
91%
100% 100%
94%
100%
91%
100%
100%
89%
100% 100%
88%
80%
88%
100%
88%
100%
88%
100%
86%
100%
87%
100%
100%
85%
100% 100%
81%
89%
85%
100%
87%
33%
83%
100%
94%
100%
77%
100%
100%
100%
93%
94%
94%
*
81%
94%
100%
100%
93%
94%
87%
100%
85%
93%
76%
78%
80%
93%
56%
33%
79%
92%
87%
67%
92%
88%
82%
90%
83%
88%
89%
89%
71%
88%
81%
100%
89%
87%
88%
90%
87%
87%
75%
90%
86%
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
120
Enterprise Scorecard Measures
Fiscal Year 2015
MGR - Office of Management and Budget
N=6
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
78%
92%
100% 100%
*
90%
100% 100%
50%
78%
86%
100%
60%
78%
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
100%
100%
100%
100%
100%
100%
100%
100%
100%
80%
80%
60%
78%
90%
90%
100%
70%
80%
80%
90%
50%
100%
88%
75%
89%
100%
100%
89%
89%
88%
89%
78%
100%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
96%
89%
90%
83%
82%
FY13
FY14
81%
80%
70%
60%
50%
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
121
93%
91%
90%
88%
87%
87%
87%
87%
86%
92%
89%
Supplemental Information
Fiscal Year 2015
MGR - Office of Management and Budget
N=6
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I have the necessary technology (hardware and software) to do my job well.
The executive leadership of Mecklenburg County values County employees. 2
I have been trained to effectively identify safety hazards in the workplace.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
My workload is reasonable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
89%
100%
99%
100%
100%
96%
100% 100%
86%
95%
100% 100%
90%
78%
93%
100%
*
*
93%
100%
80%
100%
93%
100%
100%
93%
100% 100%
100%
93%
100% 100%
*
*
92%
100%
89%
100%
92%
100%
*
91%
100% 100%
60%
78%
91%
100%
75%
89%
100% 100%
60%
100%
88%
100%
50%
86%
87%
100%
67%
100%
87%
100%
60%
100%
86%
100%
90%
100%
85%
100%
90%
89%
85%
100%
67%
83%
100% 100%
50%
67%
83%
100%
89%
56%
79%
100%
90%
100%
77%
100%
70%
89%
71%
100%
60%
89%
89%
83%
90%
100%
85%
83%
100%
57%
92%
80%
70%
100%
88%
80%
50%
89%
80%
80%
80%
*
81%
50%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
122
Enterprise Scorecard Measures
Fiscal Year 2015
PID - Public Information Department
N = 18
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
93%
*
90%
100%
100%
92%
85%
94%
100%
100%
92%
94%
94%
92%
86%
94%
100%
92%
96%
83%
Employee Development
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor annually assesses progress on my individual development plan. 1, 3
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
94%
94%
94%
94%
94%
94%
94%
94%
94%
100%
100%
100%
100%
100%
87%
88%
81%
94%
100%
100%
100%
100%
100%
100%
92%
93%
93%
92%
100%
100%
100%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
97%
94%
93%
95%
95%
FY142
FY15
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
123
90%
88%
93%
92%
91%
89%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PID - Public Information Department
N = 18
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
The executive leadership of Mecklenburg County values County employees. 2
My workload is reasonable.
Overall, I feel secure at my workplace during regular business hours.
Information Technology solves my technology problems quickly.
Workplace safety is a priority in my department.
I have been trained to effectively identify safety hazards in the workplace.
My department director values employees in our department.
The Board of County Commissioners values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
96%
100% 100%
100%
95%
100% 100%
100%
100%
93%
100%
100%
93%
100% 100%
93%
93%
100% 100%
100%
93%
100% 100%
*
*
92%
100%
100%
89%
100% 100%
94%
100%
89%
100%
81%
85%
87%
100%
*
*
93%
94%
100%
100%
91%
94%
88%
100%
88%
94%
93%
92%
88%
94%
94%
100%
85%
94%
100%
100%
80%
94%
75%
93%
85%
94%
94%
*
81%
94%
100%
*
91%
93%
75%
77%
86%
93%
93%
100%
92%
92%
94%
77%
92%
92%
94%
86%
87%
88%
47%
36%
79%
88%
88%
77%
85%
87%
69%
92%
83%
87%
64%
100%
83%
69%
57%
75%
77%
69%
38%
75%
71%
69%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
124
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Park & Recreation
N = 289
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
92%
93%
92%
94%
94%
91%
96%
90%
90%
*
90%
83%
88%
90%
86%
81%
89%
88%
85%
81%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor treats me with respect.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
Most days I feel good about coming to work.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
93%
93%
92%
92%
91%
89%
89%
88%
87%
86%
85%
94%
92%
95%
92%
91%
90%
92%
90%
93%
89%
93%
96%
90%
93%
92%
90%
92%
90%
89%
89%
85%
92%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
91%
90%
91%
92%
FY132
FY142
90%
86%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
125
89%
88%
93%
91%
90%
87%
92%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PRK - Park & Recreation
N = 289
Questions
The work I do is important.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
I have been trained to effectively identify safety hazards in the workplace.
I have electronic access to the information I need to do my job well.
Workplace safety is a priority in my department.
My department director values employees in our department.
The executive leadership of Mecklenburg County values County employees. 2
Overall, I feel secure at my workplace during regular business hours.
2
My supervisor values me.
I have the necessary technology (hardware and software) to do my job well.
The Board of County Commissioners values County employees.
My supervisor encourages me to come up with better ways of doing things.
Employees in my division share job knowledge with each other.
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems effectively.
My supervisor informs me about management decisions that relate to my job.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
My supervisor clearly communicates my performance goals.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
99%
97%
99%
99%
*
*
99%
99%
93%
93%
93%
97%
*
*
92%
96%
94%
94%
95%
96%
97%
97%
96%
95%
93%
94%
93%
94%
*
*
93%
94%
95%
96%
93%
94%
95%
92%
92%
94%
93%
89%
93%
93%
90%
90%
92%
93%
91%
87%
87%
92%
84%
82%
85%
91%
90%
*
91%
90%
92%
89%
91%
89%
87%
85%
89%
89%
82%
79%
79%
88%
89%
86%
85%
86%
86%
89%
89%
85%
81%
83%
86%
84%
81%
82%
83%
84%
87%
86%
87%
83%
91%
90%
88%
83%
80%
*
81%
83%
71%
79%
80%
81%
89%
87%
88%
80%
73%
81%
71%
79%
72%
80%
85%
79%
72%
82%
77%
75%
73%
66%
83%
69%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
126
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services)
N = 23
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
89%
‡
92%
100%
100%
‡
86%
95%
100%
‡
96%
92%
100%
‡
85%
90%
82%
‡
90%
71%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
My supervisor treats me with respect.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
100%
100%
100%
100%
100%
95%
95%
95%
95%
95%
91%
100%
100%
89%
94%
100%
100%
100%
100%
100%
100%
95%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
98%
97%
FY142
FY15
94%
90%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
127
92%
90%
89%
88%
86%
93%
91%
87%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services)
N = 23
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle after regular business hours.
The work I do is important.
I have received adequate training needed to perform my job safely.
2
The executive leadership of Mecklenburg County values County employees.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The technology (hardware and software) I use on the job is reliable.
I have been trained to effectively identify safety hazards in the workplace.
My workload is reasonable.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
96%
100% 100%
83%
‡
93%
100%
*
‡
93%
100%
100%
‡
93%
100%
94%
‡
93%
100%
*
‡
92%
100%
95%
‡
92%
100%
89%
‡
91%
100%
‡
91%
100% 100%
95%
‡
88%
100%
94%
‡
79%
100%
75%
‡
71%
100%
100%
‡
99%
95%
100%
‡
95%
95%
88%
‡
85%
95%
94%
‡
89%
95%
89%
‡
89%
95%
89%
‡
87%
95%
100%
‡
85%
95%
75%
‡
77%
94%
95%
‡
93%
91%
72%
‡
87%
91%
74%
‡
86%
91%
92%
‡
85%
91%
74%
‡
83%
91%
100%
‡
92%
90%
68%
‡
81%
86%
95%
‡
88%
84%
79%
‡
80%
82%
100%
‡
83%
74%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
128
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Community and Recreation Center Services
N = 90
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
90%
86%
92%
94%
89%
90%
96%
90%
95%
*
90%
79%
83%
88%
86%
79%
82%
86%
85%
77%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
My supervisor provides the flexibility I need to balance work and personal life.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
93%
91%
90%
90%
89%
88%
86%
85%
83%
83%
78%
95%
90%
88%
89%
89%
90%
85%
88%
84%
85%
86%
92%
94%
88%
88%
82%
86%
88%
94%
86%
86%
76%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
88%
88%
87%
88%
87%
FY132
FY142
FY15
84%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
129
93%
89%
91%
92%
88%
87%
87%
86%
87%
87%
90%
Supplemental Information
Fiscal Year 2015
PRK - Community and Recreation Center Services
N = 90
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am able to apply skills I learn in trainings to better perform my job.
I am comfortable talking about safety hazards with my supervisor.
My work gives me a feeling of personal accomplishment.
2
The executive leadership of Mecklenburg County values County employees.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
My department director values employees in our department.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have electronic access to the information I need to do my job well.
The Board of County Commissioners values County employees.
My supervisor values me.2
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
My supervisor encourages me to come up with better ways of doing things.
Workplace safety is a priority in my department.
Information Technology solves my technology problems effectively.
Overall, I feel secure at my workplace during regular business hours.
My workload is reasonable.
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
My supervisor informs me about management decisions that relate to my job.
My department director clearly communicates what is going on in my department.
My supervisor clearly communicates my performance goals.
Employees in my division share job knowledge with each other.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
87%
92%
93%
99%
98%
95%
96%
95%
91%
96%
93%
95%
78%
77%
85%
95%
*
*
92%
94%
92%
97%
95%
94%
88%
91%
87%
93%
*
*
93%
92%
89%
86%
93%
92%
78%
86%
79%
90%
87%
82%
91%
89%
95%
92%
92%
89%
86%
92%
93%
88%
80%
79%
89%
88%
85%
85%
85%
86%
84%
83%
92%
85%
85%
84%
87%
84%
81%
*
91%
84%
83%
*
81%
82%
73%
77%
86%
82%
70%
80%
83%
80%
89%
89%
88%
78%
69%
74%
80%
75%
89%
85%
88%
74%
70%
75%
89%
71%
66%
73%
83%
63%
58%
67%
71%
61%
60%
67%
77%
60%
54%
57%
85%
56%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
130
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Enterprise Services (includes Athletic Services and Pools)
N = 21
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
88%
*
90%
100%
100%
94%
96%
94%
100%
100%
92%
89%
100%
95%
86%
84%
94%
100%
85%
84%
Employee Development
1
I have a workplan that includes an individual development plan (IDP).
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
100%
100%
95%
95%
95%
95%
90%
90%
89%
89%
85%
88%
100%
100%
93%
88%
94%
94%
94%
94%
100%
94%
100%
95%
95%
80%
90%
95%
95%
95%
90%
95%
85%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
96%
92%
90%
94%
93%
FY142
FY15
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
131
90%
88%
93%
92%
91%
89%
87%
87%
87%
86%
87%
Supplemental Information
Fiscal Year 2015
PRK - Enterprise Services (includes Athletic Services and Pools)
N = 21
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
Overall, I feel secure at my workplace during regular business hours.
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My department director values employees in our department.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor encourages me to come up with better ways of doing things.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
2
The executive leadership of Mecklenburg County values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The Board of County Commissioners values County employees.
I have electronic access to the information I need to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor values me.2
My work gives me a feeling of personal accomplishment.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
My supervisor clearly communicates my performance goals.
My department director clearly communicates what is going on in my department.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems quickly.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Information Technology solves my technology problems effectively.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
88%
90%
99%
100%
94%
95%
93%
100%
95%
93%
100% 100%
*
*
92%
100%
94%
95%
92%
100%
94%
100%
96%
95%
94%
100%
95%
95%
100%
*
91%
95%
94%
100%
89%
95%
81%
80%
89%
95%
93%
95%
87%
95%
94%
95%
92%
95%
93%
89%
85%
95%
*
*
93%
94%
86%
95%
85%
94%
81%
100%
85%
94%
80%
79%
79%
93%
100%
95%
93%
90%
100%
95%
88%
90%
94%
95%
91%
89%
100%
95%
93%
85%
75%
75%
83%
85%
69%
*
81%
85%
94%
95%
88%
84%
63%
85%
80%
84%
56%
90%
71%
75%
63%
100%
77%
74%
80%
85%
86%
68%
80%
90%
83%
65%
73%
95%
87%
63%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
132
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Nature Preserves and Natural Resources
N = 33
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
89%
100%
92%
97%
100%
90%
96%
90%
88%
*
90%
79%
86%
92%
85%
77%
82%
96%
86%
75%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
My supervisor treats me with respect.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
97%
97%
94%
94%
94%
94%
94%
91%
91%
91%
82%
93%
100%
100%
85%
92%
96%
100%
96%
89%
81%
89%
96%
97%
96%
100%
100%
93%
97%
93%
93%
93%
96%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
96%
95%
93%
92%
FY142
FY15
89%
90%
84%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
133
90%
87%
88%
87%
93%
91%
89%
92%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PRK - Nature Preserves and Natural Resources
N = 33
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
My work gives me a feeling of personal accomplishment.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
My department director values employees in our department.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure at my workplace during regular business hours.
I have received adequate training needed to perform my job safely.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle after regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The executive leadership of Mecklenburg County values County employees. 2
Overall, I feel secure at my workplace after regular business hours.
I have electronic access to the information I need to do my job well.
My supervisor clearly communicates my performance goals.
My supervisor informs me about management decisions that relate to my job.
Employees in my division share job knowledge with each other.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
My workload is reasonable.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
Information Technology solves my technology problems effectively.
The technology (hardware and software) I use on the job is reliable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
*
*
93%
100%
96%
93%
100% 100%
78%
82%
92%
100%
96%
97%
93%
97%
*
*
92%
97%
92%
97%
91%
97%
96%
93%
87%
97%
96%
100%
96%
97%
100%
*
91%
97%
85%
82%
95%
97%
96%
96%
93%
94%
82%
96%
85%
94%
78%
86%
71%
93%
81%
75%
92%
93%
71%
89%
85%
93%
89%
90%
85%
93%
77%
89%
77%
90%
89%
82%
93%
84%
82%
93%
88%
84%
93%
88%
88%
81%
79%
86%
89%
79%
59%
68%
80%
77%
82%
86%
79%
75%
82%
*
81%
73%
96%
79%
89%
71%
69%
78%
86%
70%
77%
74%
87%
67%
67%
61%
83%
65%
63%
29%
83%
57%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
134
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Park Operations
N = 72
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
92%
91%
92%
89%
92%
85%
96%
85%
87%
*
90%
82%
86%
86%
86%
75%
89%
81%
85%
74%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
My supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
96%
94%
90%
89%
85%
84%
83%
79%
77%
76%
72%
89%
89%
97%
92%
91%
87%
85%
88%
89%
92%
95%
94%
89%
97%
90%
89%
84%
93%
86%
76%
84%
80%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
89%
87%
86%
90%
84%
81%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
135
90%
88%
89%
91%
93%
87%
87%
92%
87%
86%
87%
Supplemental Information
Fiscal Year 2015
PRK - Park Operations
N = 72
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The work I do is important.
I have been trained to effectively identify safety hazards in the workplace.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
I have the necessary technology (hardware and software) to do my job well.
Employees in my division share job knowledge with each other.
Workplace safety is a priority in my department.
The technology (hardware and software) I use on the job is reliable.
My work gives me a feeling of personal accomplishment.
Information Technology solves my technology problems quickly.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
I am comfortable talking about safety hazards with my supervisor.
Information Technology solves my technology problems effectively.
The executive leadership of Mecklenburg County values County employees. 2
My workload is reasonable.
The Board of County Commissioners values County employees.
My department director values employees in our department.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor values me.2
My supervisor informs me about management decisions that relate to my job.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
99%
*
*
92%
98%
100%
96%
99%
97%
97%
96%
92%
96%
97%
93%
95%
96%
97%
94%
93%
95%
95%
90%
93%
94%
94%
93%
93%
94%
90%
91%
89%
92%
92%
96%
89%
91%
93%
94%
92%
91%
95%
90%
83%
91%
95%
94%
93%
90%
97%
87%
86%
89%
*
*
93%
89%
90%
*
91%
88%
95%
95%
96%
88%
100%
87%
87%
86%
86%
78%
85%
82%
78%
*
81%
81%
78%
76%
79%
81%
92%
80%
87%
79%
75%
80%
85%
79%
75%
79%
71%
79%
92%
85%
91%
79%
86%
89%
88%
77%
69%
81%
80%
77%
71%
76%
77%
76%
88%
78%
88%
73%
89%
78%
85%
71%
72%
69%
83%
69%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
136
Enterprise Scorecard Measures
Fiscal Year 2015
PRK - Park Repair and Maintenance
N = 50
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
97%
100%
92%
96%
96%
96%
96%
94%
97%
97%
85%
94%
93%
*
90%
93%
94%
97%
86%
92%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides timely feedback about my performance.
1
I have a workplan that includes an individual development plan (IDP).
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My supervisor treats me with respect.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
98%
98%
98%
98%
98%
96%
96%
96%
96%
94%
94%
94%
97%
94%
94%
97%
100%
97%
97%
97%
94%
97%
97%
94%
97%
94%
97%
97%
100%
100%
94%
100%
97%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
95%
97%
96%
96%
FY132
FY142
FY15
94%
90%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
137
89%
87%
87%
87%
87%
90%
92%
91%
93%
88%
86%
Supplemental Information
Fiscal Year 2015
PRK - Park Repair and Maintenance
N = 50
Questions
The work I do is important.
I have received adequate training needed to perform my job safely.
My work gives me a feeling of personal accomplishment.
I have been trained to effectively identify safety hazards in the workplace.
My department director values employees in our department.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
Workplace safety is a priority in my department.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
My supervisor values me.2
Overall, I feel secure going to my vehicle during regular business hours.
My department director clearly communicates what is going on in my department.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle after regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor clearly communicates my performance goals.
Overall, I feel secure at my workplace during regular business hours.
My workload is reasonable.
The technology (hardware and software) I use on the job is reliable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
99%
100%
97%
97%
95%
100%
100%
93%
100% 100%
97%
92%
100% 100%
94%
85%
87%
100%
97%
100%
96%
98%
97%
94%
93%
98%
97%
97%
92%
98%
97%
85%
93%
98%
*
*
93%
98%
*
*
99%
96%
97%
97%
91%
96%
97%
100%
93%
96%
88%
87%
80%
96%
83%
82%
85%
95%
89%
69%
79%
95%
100%
94%
89%
94%
97%
94%
88%
94%
88%
93%
87%
94%
81%
93%
86%
94%
*
*
92%
94%
97%
93%
85%
93%
97%
97%
71%
93%
90%
88%
89%
93%
85%
88%
85%
93%
94%
97%
88%
92%
94%
*
91%
91%
86%
*
81%
90%
93%
91%
83%
87%
81%
79%
83%
87%
94%
100%
77%
86%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
138
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Provided Services Organization
N = 156
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
96%
98%
96%
98%
93%
95%
92%
97%
91%
*
90%
94%
90%
90%
86%
94%
90%
90%
85%
92%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
96%
95%
95%
93%
93%
93%
93%
92%
90%
90%
90%
94%
93%
92%
97%
86%
87%
86%
91%
94%
89%
88%
97%
93%
96%
99%
93%
97%
88%
94%
94%
89%
91%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
93%
92%
FY13
FY14
94%
91%
93%
90%
80%
70%
60%
50%
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
139
93%
92%
91%
89%
88%
90%
87%
86%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Provided Services Organization
N = 156
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have electronic access to the information I need to do my job well.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
2
My supervisor values me.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
Information Technology solves my technology problems effectively.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor encourages me to come up with better ways of doing things.
Information Technology solves my technology problems quickly.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Employees in my division share job knowledge with each other.
The executive leadership of Mecklenburg County values County employees. 2
My department director values employees in our department.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
99%
99%
99%
100%
93%
94%
93%
98%
98%
98%
96%
98%
93%
95%
93%
97%
93%
95%
91%
97%
96%
94%
93%
96%
93%
98%
93%
95%
91%
*
91%
95%
*
*
93%
95%
97%
96%
95%
95%
97%
95%
92%
95%
91%
94%
87%
95%
*
*
92%
95%
94%
96%
92%
94%
92%
91%
88%
94%
91%
91%
89%
94%
90%
93%
88%
93%
87%
91%
85%
93%
87%
93%
86%
92%
89%
95%
83%
92%
83%
95%
89%
92%
93%
93%
85%
91%
94%
94%
87%
90%
82%
91%
83%
88%
89%
*
81%
88%
88%
89%
80%
87%
90%
93%
79%
87%
83%
87%
85%
85%
71%
81%
77%
69%
66%
73%
71%
64%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
140
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Administration / Operations Management
N=9
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
‡
90%
100% 100%
‡
86%
100% 100%
100%
‡
85%
100%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
90%
82%
100%
100%
100%
82%
90%
90%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
100%
94%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
141
93%
92%
91%
90%
89%
88%
87%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PSO - Administration / Operations Management
N=9
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
Information Technology solves my technology problems quickly.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
1
I have received info about what to do in the event of an emergency (tornado, bomb threat).
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
The Board of County Commissioners values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
‡
96%
100% 100%
‡
95%
100% 100%
80%
‡
93%
100%
*
‡
93%
100%
82%
‡
93%
100%
‡
93%
100% 100%
89%
‡
93%
100%
‡
92%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
90%
‡
91%
100%
90%
‡
91%
100%
82%
‡
89%
100%
‡
89%
100% 100%
90%
‡
88%
100%
‡
88%
100% 100%
‡
87%
100% 100%
‡
87%
100% 100%
80%
‡
86%
100%
82%
‡
85%
100%
‡
85%
100% 100%
‡
83%
100% 100%
70%
‡
83%
100%
‡
81%
100% 100%
75%
‡
79%
100%
90%
‡
85%
88%
82%
‡
80%
88%
70%
‡
77%
57%
56%
‡
71%
43%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
142
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Children’s Developmental Services Agency
N = 73
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
99%
90%
86%
100%
100%
91%
85%
99%
94%
96%
92%
99%
91%
*
90%
99%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
100%
100%
100%
100%
100%
99%
99%
99%
99%
99%
97%
99%
97%
96%
97%
99%
99%
94%
97%
97%
96%
95%
96%
97%
89%
93%
98%
100%
91%
99%
99%
93%
95%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
99%
97%
95%
97%
FY132
FY142
99%
90%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
143
93%
91%
87%
87%
86%
90%
92%
89%
88%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Children’s Developmental Services Agency
N = 73
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor values me.2
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor informs me about management decisions that relate to my job.
My department director values employees in our department.
My work gives me a feeling of personal accomplishment.
Employees in my division share job knowledge with each other.
My department director clearly communicates what is going on in my department.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The Board of County Commissioners values County employees.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Overall, I feel secure at my workplace during regular business hours.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems quickly.
Information Technology solves my technology problems effectively.
Workplace safety is a priority in my department.
I have been trained to effectively identify safety hazards in the workplace.
I have received adequate training needed to perform my job safely.
My workload is reasonable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
99%
97%
96%
100%
96%
97%
93%
100%
99%
96%
91%
100%
97%
90%
88%
100%
99%
96%
85%
100%
99%
85%
100% 100%
97%
98%
88%
99%
99%
98%
87%
99%
97%
93%
93%
99%
96%
100%
89%
99%
97%
96%
80%
99%
93%
94%
93%
99%
*
*
93%
99%
*
*
92%
99%
98%
98%
79%
98%
97%
97%
93%
97%
92%
91%
89%
97%
97%
*
91%
96%
83%
94%
83%
96%
86%
95%
86%
96%
93%
94%
87%
96%
94%
97%
92%
94%
94%
91%
92%
94%
99%
96%
95%
93%
92%
*
81%
92%
76%
93%
83%
88%
86%
82%
85%
84%
67%
75%
77%
60%
57%
61%
71%
55%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
144
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Community / Shelter Substance Abuse Treatment Programs
N=6
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
‡
96%
100%
‡
92%
100% 100%
86%
‡
90%
83%
100%
‡
86%
83%
100%
‡
85%
83%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
100%
100%
100%
100%
100%
100%
83%
83%
80%
67%
67%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
‡
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
100%
90%
89%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
‡ = Division breakout not conducted in previous years.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
145
93%
92%
91%
90%
89%
87%
88%
87%
87%
87%
86%
Supplemental Information
Fiscal Year 2015
PSO - Community / Shelter Substance Abuse Treatment Programs
N=6
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems effectively.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My workload is reasonable.
My department director clearly communicates what is going on in my department.
My supervisor values me.2
Information Technology solves my technology problems quickly.
The executive leadership of Mecklenburg County values County employees. 2
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
The Board of County Commissioners values County employees.
I have the necessary technology (hardware and software) to do my job well.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
The technology (hardware and software) I use on the job is reliable.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
‡
99%
100%
‡
99%
100% 100%
‡
96%
100% 100%
‡
95%
100% 100%
100%
‡
93%
100%
*
‡
93%
100%
‡
93%
100% 100%
‡
93%
100% 100%
‡
93%
100% 100%
‡
92%
100% 100%
*
‡
92%
100%
‡
92%
100% 100%
‡
91%
100% 100%
‡
88%
100% 100%
‡
87%
100% 100%
‡
87%
100% 100%
‡
85%
100% 100%
‡
83%
100% 100%
‡
81%
100% 100%
‡
80%
100% 100%
100%
‡
91%
83%
100%
‡
86%
83%
100%
‡
85%
83%
100%
‡
89%
80%
100%
‡
88%
80%
100%
‡
79%
80%
86%
‡
89%
67%
60%
‡
85%
50%
50%
‡
77%
50%
50%
‡
71%
50%
86%
‡
83%
33%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
‡ = Division breakout not conducted in previous years.
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
146
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Health Information Services
N=4
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
80%
92%
100% 100%
*
90%
100% 100%
50%
80%
86%
100%
50%
80%
85%
75%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are respectful of each other.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
My supervisor encourages creative thinking.
100%
100%
100%
100%
100%
100%
100%
75%
75%
75%
75%
100%
100%
100%
75%
100%
50%
75%
75%
100%
100%
50%
100%
100%
100%
100%
100%
80%
80%
100%
100%
80%
80%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
95%
93%
85%
91%
84%
80%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
147
93%
92%
91%
88%
87%
87%
86%
90%
89%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Health Information Services
N=4
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
75%
100%
99%
100%
100%
96%
100% 100%
100%
95%
100% 100%
100%
100%
93%
100%
*
*
93%
100%
100%
93%
100% 100%
100%
93%
100% 100%
100%
92%
100% 100%
75%
100%
92%
100%
*
91%
100% 100%
100%
91%
100% 100%
100%
89%
100% 100%
75%
80%
88%
100%
75%
80%
88%
100%
100%
87%
100% 100%
100%
86%
100% 100%
100%
85%
100% 100%
100%
83%
100% 100%
100%
83%
100% 100%
*
81%
100% 100%
─
100%
77%
100%
100%
71%
100% 100%
100%
80%
93%
75%
*
*
92%
75%
75%
100%
89%
75%
75%
100%
87%
75%
50%
80%
85%
75%
100%
80%
85%
75%
50%
80%
80%
75%
67%
80%
79%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
─ = No response recorded.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
148
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Jail Substance Abuse Treatment Program
N = 12
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
*
90%
100% 100%
100%
100%
92%
91%
75%
90%
86%
83%
73%
91%
85%
83%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
I have a workplan that includes an individual development plan (IDP). 1
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor acknowledges my achievements.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My supervisor encourages an open exchange of ideas.
I am able to openly communicate concerns to my supervisor.
100%
83%
83%
83%
82%
75%
75%
67%
67%
58%
50%
100%
100%
100%
91%
90%
83%
100%
100%
100%
91%
92%
91%
100%
100%
82%
90%
100%
100%
91%
91%
89%
91%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
90%
93%
92%
90%
95%
80%
75%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
149
89%
93%
92%
86%
87%
90%
88%
91%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Jail Substance Abuse Treatment Program
N = 12
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My work gives me a feeling of personal accomplishment.
My supervisor clearly communicates my performance goals.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
My supervisor informs me about management decisions that relate to my job.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
Overall, I feel secure at my workplace after regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My department director values employees in our department.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Employees in my division share job knowledge with each other.
My supervisor encourages me to come up with better ways of doing things.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
96%
100% 100%
100%
95%
100% 100%
91%
100%
93%
100%
100%
93%
100% 100%
100%
92%
100% 100%
100%
92%
100% 100%
*
91%
100% 100%
75%
82%
87%
100%
67%
82%
86%
100%
100%
85%
100% 100%
100%
91%
93%
92%
73%
100%
88%
92%
100%
100%
93%
91%
83%
91%
89%
91%
92%
82%
88%
91%
91%
100%
83%
91%
75%
91%
83%
90%
100%
100%
77%
90%
*
*
92%
83%
92%
100%
91%
82%
100%
100%
71%
80%
*
*
93%
75%
100%
91%
87%
75%
67%
*
81%
73%
100%
100%
80%
73%
100%
91%
85%
71%
100%
82%
79%
71%
75%
91%
89%
67%
82%
90%
85%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
150
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Substance Abuse Services Center
N = 27
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
88%
93%
92%
96%
83%
95%
96%
95%
90%
*
90%
92%
80%
92%
86%
89%
80%
88%
85%
85%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
I have a workplan that includes an individual development plan (IDP). 1
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages creative thinking.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My co-workers are willing to assist each other.
My supervisor encourages an open exchange of ideas.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
93%
93%
89%
88%
85%
85%
85%
80%
78%
77%
73%
87%
83%
89%
70%
63%
91%
73%
70%
79%
98%
80%
100%
96%
96%
84%
67%
96%
100%
81%
88%
100%
92%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
90%
91%
91%
85%
84%
80%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
151
93%
91%
92%
87%
88%
87%
87%
90%
87%
89%
86%
Supplemental Information
Fiscal Year 2015
PSO - Substance Abuse Services Center
N = 27
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am able to apply skills I learn in trainings to better perform my job.
My work gives me a feeling of personal accomplishment.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor values me.2
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
Information Technology solves my technology problems effectively.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
Employees in my division share job knowledge with each other.
The technology (hardware and software) I use on the job is reliable.
2
The executive leadership of Mecklenburg County values County employees.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My department director values employees in our department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
My workload is reasonable.
My department director clearly communicates what is going on in my department.
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
87%
96%
93%
100%
96%
100%
93%
100%
100%
100%
83%
100%
93%
92%
95%
96%
98%
100%
92%
96%
*
*
93%
96%
84%
89%
91%
96%
93%
95%
96%
93%
95%
96%
93%
93%
91%
88%
89%
93%
95%
100%
86%
92%
95%
96%
87%
92%
*
*
92%
89%
88%
84%
92%
89%
89%
92%
88%
89%
76%
88%
85%
88%
80%
96%
93%
85%
74%
*
91%
85%
80%
88%
88%
85%
65%
78%
89%
84%
93%
84%
83%
81%
82%
81%
85%
77%
73%
88%
85%
74%
86%
82%
87%
73%
66%
80%
77%
73%
68%
80%
71%
73%
86%
*
81%
69%
74%
73%
80%
63%
79%
92%
79%
61%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
152
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (CD-CP)
N = 19
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
90%
100%
92%
94%
100%
100%
96%
91%
90%
100%
86%
89%
90%
100%
85%
88%
80%
*
90%
79%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My co-workers are willing to assist each other.
My supervisor encourages creative thinking.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor acknowledges my achievements.
My co-workers are respectful of each other.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
95%
95%
95%
95%
95%
94%
94%
89%
89%
89%
89%
90%
100%
90%
90%
90%
100%
90%
80%
100%
90%
90%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
100%
100%
90%
92%
93%
FY142
FY15
88%
90%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
153
93%
92%
91%
90%
87%
89%
86%
88%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (CD-CP)
N = 19
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor values me.2
My workload is reasonable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Employees in my division share job knowledge with each other.
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I feel secure at my workplace after regular business hours.
The Board of County Commissioners values County employees.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
I have the necessary technology (hardware and software) to do my job well.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Information Technology solves my technology problems effectively.
My department director clearly communicates what is going on in my department.
My work gives me a feeling of personal accomplishment.
My supervisor informs me about management decisions that relate to my job.
Overall, I feel secure going to my vehicle after regular business hours.
The technology (hardware and software) I use on the job is reliable.
Information Technology solves my technology problems quickly.
1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
100%
95%
100% 100%
89%
89%
93%
100%
100%
100%
93%
100%
100%
92%
100% 100%
*
91%
100% 100%
90%
100%
85%
100%
90%
100%
91%
95%
80%
*
81%
95%
*
*
93%
94%
*
*
92%
94%
80%
100%
89%
94%
100%
100%
96%
94%
100%
100%
92%
94%
89%
100%
77%
93%
89%
89%
79%
93%
100%
100%
93%
89%
90%
100%
88%
89%
90%
100%
87%
89%
90%
100%
85%
89%
90%
89%
85%
89%
80%
89%
89%
88%
100%
100%
83%
88%
70%
100%
87%
88%
90%
88%
80%
83%
90%
100%
93%
82%
90%
100%
88%
82%
89%
100%
71%
81%
60%
78%
83%
76%
78%
89%
86%
75%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
154
Enterprise Scorecard Measures
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (JDTR)
N=6
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
100%
96%
100%
50%
60%
92%
100%
50%
50%
86%
75%
50%
50%
85%
75%
100%
*
90%
67%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
100%
100%
100%
83%
75%
75%
75%
75%
75%
67%
50%
50%
50%
50%
50%
50%
0%
50%
0%
50%
50%
50%
100%
80%
60%
100%
60%
60%
60%
60%
60%
60%
60%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
83%
80%
80%
70%
70%
69%
65%
60%
50%
41%
40%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
155
90%
88%
86%
89%
93%
92%
91%
87%
87%
87%
87%
Supplemental Information
Fiscal Year 2015
PSO - Trauma and Justice Partnerships (JDTR)
N=6
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
Employees in my division share job knowledge with each other.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
My work gives me a feeling of personal accomplishment.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I am able to apply skills I learn in trainings to better perform my job.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
I have received adequate training needed to perform my job safely.
My supervisor informs me about management decisions that relate to my job.
Information Technology solves my technology problems quickly.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
Workplace safety is a priority in my department.
My supervisor clearly communicates my performance goals.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
50%
80%
99%
100%
100%
96%
100% 100%
100%
93%
100% 100%
100%
100%
93%
100%
*
*
92%
100%
*
91%
100% 100%
50%
60%
91%
100%
50%
80%
89%
100%
100%
89%
100% 100%
50%
80%
87%
100%
67%
83%
100% 100%
0%
100%
83%
100%
*
81%
100% 100%
100%
50%
87%
83%
50%
40%
80%
83%
50%
60%
93%
80%
*
*
93%
75%
50%
60%
93%
75%
100%
100%
92%
75%
100%
100%
85%
75%
0%
60%
85%
75%
100%
80%
95%
67%
50%
50%
88%
67%
50%
80%
86%
67%
33%
80%
85%
67%
50%
60%
79%
67%
100%
100%
77%
67%
100%
100%
71%
67%
100%
100%
92%
50%
50%
60%
88%
50%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
156
Enterprise Scorecard Measures
Fiscal Year 2015
REG - Register of Deeds
N = 33
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
83%
100%
96%
100%
80%
97%
92%
75%
68%
100%
86%
66%
69%
91%
85%
63%
37%
*
90%
44%
Employee Development
1, 3
My supervisor annually assesses progress on my individual development plan.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
I have a workplan that includes an individual development plan (IDP). 1
Employee Motivation & Satisfaction
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My supervisor encourages an open exchange of ideas.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
My co-workers are respectful of each other.
90%
87%
84%
80%
75%
74%
73%
71%
69%
67%
65%
93%
93%
96%
77%
74%
77%
69%
74%
88%
71%
42%
97%
100%
100%
97%
91%
94%
91%
94%
88%
100%
69%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
93%
90%
78%
80%
70%
67%
70%
76%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
157
92%
93%
89%
87%
87%
90%
87%
91%
87%
86%
88%
Supplemental Information
Fiscal Year 2015
REG - Register of Deeds
N = 33
Questions
I have electronic access to the information I need to do my job well.
Workplace safety is a priority in my department.
Information Technology solves my technology problems effectively.
I am able to apply skills I learn in trainings to better perform my job.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle during regular business hours.
The work I do is important.
The technology (hardware and software) I use on the job is reliable.
I have received adequate training needed to perform my job safely.
The Board of County Commissioners values County employees.
I am comfortable talking about safety hazards with my supervisor.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
2
The executive leadership of Mecklenburg County values County employees.
My supervisor values me.2
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor encourages me to come up with better ways of doing things.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have been trained to effectively identify safety hazards in the workplace.
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
Overall, I feel secure at my workplace during regular business hours.
My department director clearly communicates what is going on in my department.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
92%
97%
93%
97%
79%
84%
92%
96%
96%
100%
87%
96%
81%
94%
93%
96%
*
*
99%
94%
96%
97%
89%
93%
95%
97%
86%
93%
82%
90%
93%
93%
100%
100%
99%
91%
96%
91%
83%
90%
84%
91%
95%
89%
95%
91%
79%
88%
96%
96%
96%
87%
93%
*
81%
84%
53%
83%
77%
84%
85%
91%
85%
84%
92%
91%
91%
83%
71%
93%
89%
81%
80%
97%
88%
80%
*
*
93%
79%
55%
79%
71%
76%
70%
91%
85%
76%
65%
68%
85%
73%
*
*
92%
72%
89%
91%
93%
72%
77%
53%
83%
71%
74%
72%
92%
70%
72%
91%
88%
67%
75%
88%
87%
65%
62%
*
91%
63%
54%
79%
80%
50%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
158
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Sheriff's Office
N = 717
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
91%
87%
92%
91%
86%
82%
85%
86%
87%
84%
86%
86%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor provides the flexibility I need to balance work and personal life.
I would recommend Mecklenburg County to others as a good place to work.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
94%
91%
90%
90%
90%
87%
85%
84%
84%
83%
79%
94%
92%
86%
91%
91%
87%
87%
85%
84%
84%
79%
92%
90%
83%
88%
93%
87%
83%
81%
82%
84%
78%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
88%
88%
FY14
FY15
85%
84%
87%
87%
FY142
FY15
80%
70%
60%
50%
FY13
FY132
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
159
93%
91%
87%
92%
89%
87%
86%
87%
87%
90%
88%
Supplemental Information
Fiscal Year 2015
SHF - Sheriff's Office
N = 717
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I am comfortable talking about safety hazards with my supervisor.
I have been trained to effectively identify safety hazards in the workplace.
I have electronic access to the information I need to do my job well.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
My work gives me a feeling of personal accomplishment.
Information Technology solves my technology problems effectively.
I am able to apply skills I learn in trainings to better perform my job.
My workload is reasonable.
My supervisor values me.2
Information Technology solves my technology problems quickly.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace after regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure going to my vehicle during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
My supervisor clearly communicates my performance goals.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My supervisor informs me about management decisions that relate to my job.
Employees in my division share job knowledge with each other.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
The technology (hardware and software) I use on the job is reliable.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle after regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
99%
98%
97%
99%
98%
95%
93%
95%
97%
94%
92%
96%
96%
94%
93%
92%
95%
93%
90%
93%
93%
91%
85%
92%
93%
92%
*
91%
92%
89%
86%
93%
92%
91%
84%
87%
92%
89%
84%
93%
92%
90%
*
81%
91%
89%
84%
91%
91%
89%
81%
86%
90%
*
*
93%
90%
89%
86%
77%
90%
90%
81%
85%
89%
86%
89%
93%
89%
88%
85%
89%
88%
89%
85%
88%
88%
83%
87%
83%
87%
86%
85%
88%
86%
87%
85%
89%
85%
*
*
92%
85%
84%
77%
87%
84%
80%
73%
80%
82%
80%
78%
83%
81%
82%
79%
85%
81%
79%
82%
71%
81%
78%
71%
85%
76%
77%
68%
79%
73%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
160
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Administrative
N = 90
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
84%
84%
86%
95%
93%
87%
92%
94%
83%
79%
85%
94%
Employee Development
My supervisor provides sufficient feedback regarding my performance.
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
95%
94%
93%
92%
92%
91%
91%
88%
87%
86%
79%
94%
91%
94%
94%
89%
84%
87%
87%
87%
90%
89%
96%
87%
88%
94%
87%
82%
78%
81%
81%
90%
87%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
95%
90%
87%
89%
90%
FY142
FY15
86%
83%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
161
89%
91%
93%
92%
87%
86%
87%
87%
87%
90%
88%
Supplemental Information
Fiscal Year 2015
SHF - Administrative
N = 90
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
I am comfortable talking about safety hazards with my supervisor.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure at my workplace during regular business hours.
Workplace safety is a priority in my department.
I have been trained to effectively identify safety hazards in the workplace.
Overall, I am satisfied with the security personnel presence at the facility where I work.
My workload is reasonable.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
Overall, I feel secure at my workplace after regular business hours.
My work gives me a feeling of personal accomplishment.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle after regular business hours.
My supervisor clearly communicates my performance goals.
My supervisor values me.2
I am able to apply skills I learn in trainings to better perform my job.
My supervisor informs me about management decisions that relate to my job.
The technology (hardware and software) I use on the job is reliable.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
The executive leadership of Mecklenburg County values County employees. 2
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My department director clearly communicates what is going on in my department.
Employees in my division share job knowledge with each other.
The Board of County Commissioners values County employees.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
98%
95%
99%
100%
93%
93%
95%
99%
95%
95%
93%
98%
99%
92%
96%
97%
95%
99%
93%
97%
97%
*
91%
96%
94%
89%
92%
96%
92%
86%
92%
96%
93%
95%
85%
96%
93%
*
81%
95%
93%
95%
89%
95%
92%
89%
87%
95%
94%
95%
77%
95%
92%
86%
93%
94%
89%
89%
86%
94%
85%
91%
71%
94%
90%
83%
88%
93%
89%
85%
91%
93%
89%
82%
93%
93%
90%
85%
88%
92%
86%
87%
83%
92%
*
*
93%
91%
86%
86%
87%
91%
87%
78%
85%
88%
88%
82%
85%
87%
*
*
92%
87%
80%
78%
80%
87%
87%
91%
89%
86%
85%
75%
79%
86%
62%
67%
83%
76%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
162
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Arrest Processing
N = 82
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
89%
83%
85%
89%
89%
87%
86%
87%
90%
79%
92%
84%
Employee Development
My supervisor provides timely feedback about my performance.
My supervisor provides sufficient feedback regarding my performance.
My supervisor supports my participation in professional development opportunities.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are respectful of each other.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
My co-workers are willing to assist each other.
95%
94%
92%
91%
90%
88%
87%
86%
84%
83%
81%
92%
89%
95%
85%
85%
89%
89%
83%
86%
84%
86%
93%
91%
87%
85%
83%
84%
90%
68%
83%
83%
77%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
89%
90%
87%
87%
88%
FY142
FY15
84%
83%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
163
93%
91%
92%
87%
87%
86%
89%
88%
87%
87%
90%
Supplemental Information
Fiscal Year 2015
SHF - Arrest Processing
N = 82
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
Workplace safety is a priority in my department.
I have been trained to effectively identify safety hazards in the workplace.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace during regular business hours.
My supervisor values me.2
My work gives me a feeling of personal accomplishment.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have electronic access to the information I need to do my job well.
Information Technology solves my technology problems effectively.
Overall, I feel secure at my workplace after regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I feel secure going to my vehicle during regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
My supervisor clearly communicates my performance goals.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My workload is reasonable.
Employees in my division share job knowledge with each other.
My supervisor informs me about management decisions that relate to my job.
My department director values employees in our department.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle after regular business hours.
My department director clearly communicates what is going on in my department.
The technology (hardware and software) I use on the job is reliable.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
93%
94%
99%
99%
95%
93%
96%
99%
95%
87%
95%
97%
93%
89%
92%
96%
94%
91%
92%
95%
*
*
93%
93%
96%
*
91%
93%
88%
81%
91%
92%
86%
79%
93%
91%
96%
83%
85%
91%
96%
78%
93%
90%
92%
65%
87%
89%
93%
86%
77%
89%
81%
71%
93%
89%
94%
87%
93%
88%
89%
86%
83%
88%
86%
66%
89%
88%
90%
65%
86%
87%
91%
88%
88%
87%
*
*
92%
86%
88%
*
81%
86%
84%
80%
89%
83%
88%
92%
88%
83%
80%
73%
87%
82%
84%
82%
85%
81%
82%
84%
71%
81%
79%
68%
80%
80%
78%
57%
83%
74%
76%
67%
85%
71%
75%
64%
79%
66%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
164
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Court Operations
N = 81
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
91%
94%
85%
94%
93%
94%
92%
94%
96%
94%
86%
91%
Employee Development
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
I am able to openly communicate concerns to my supervisor.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages creative thinking.
My supervisor encourages an open exchange of ideas.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are willing to assist each other.
My co-workers are respectful of each other.
100%
99%
96%
94%
92%
91%
90%
89%
88%
80%
75%
98%
95%
96%
96%
96%
87%
92%
96%
93%
83%
78%
100%
96%
96%
91%
96%
89%
88%
92%
96%
80%
78%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
94%
93%
93%
91%
92%
90%
FY14
FY15
FY132
FY142
FY15
90%
80%
70%
60%
50%
FY13
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
165
93%
87%
91%
87%
92%
87%
87%
86%
89%
90%
88%
Supplemental Information
Fiscal Year 2015
SHF - Court Operations
N = 81
Questions
The work I do is important.
My supervisor values me.2
I am comfortable talking about safety hazards with my supervisor.
Workplace safety is a priority in my department.
My workload is reasonable.
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I have electronic access to the information I need to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
My supervisor informs me about management decisions that relate to my job.
My work gives me a feeling of personal accomplishment.
I have received adequate training needed to perform my job safely.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor clearly communicates my performance goals.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
Overall, I feel secure at my workplace after regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
My department director values employees in our department.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
My department director clearly communicates what is going on in my department.
Overall, I feel secure at my workplace during regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have the necessary technology (hardware and software) to do my job well.
My supervisor encourages me to come up with better ways of doing things.
The technology (hardware and software) I use on the job is reliable.
Employees in my division share job knowledge with each other.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
99%
98%
99%
100%
94%
92%
91%
100%
97%
100%
96%
99%
97%
92%
92%
99%
97%
*
81%
99%
*
*
99%
97%
93%
88%
93%
97%
*
*
93%
97%
93%
94%
92%
97%
88%
94%
88%
95%
91%
92%
93%
94%
94%
96%
95%
94%
96%
98%
93%
93%
96%
100%
88%
93%
88%
96%
83%
92%
96%
96%
77%
92%
91%
91%
93%
92%
92%
90%
87%
92%
97%
87%
87%
91%
92%
78%
86%
91%
90%
84%
80%
90%
98%
*
91%
90%
91%
98%
71%
89%
95%
93%
85%
88%
91%
88%
89%
88%
85%
84%
85%
85%
87%
78%
83%
84%
89%
82%
89%
77%
*
*
92%
77%
73%
73%
85%
75%
74%
75%
79%
66%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
166
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Detention Staff
N = 335
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
88%
85%
92%
89%
82%
78%
86%
80%
81%
75%
85%
80%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor treats me fairly.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor provides the flexibility I need to balance work and personal life.
I am able to openly communicate concerns to my supervisor.
Most days I feel good about coming to work.
My co-workers are willing to assist each other.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My co-workers are respectful of each other.
90%
87%
87%
86%
86%
81%
78%
78%
78%
78%
73%
92%
90%
88%
85%
81%
81%
79%
82%
79%
78%
73%
89%
86%
90%
80%
78%
83%
80%
76%
76%
76%
71%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
83%
80%
83%
80%
79%
82%
82%
FY142
FY15
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
167
93%
91%
89%
92%
87%
87%
90%
86%
87%
87%
88%
Supplemental Information
Fiscal Year 2015
SHF - Detention Staff
N = 335
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have been trained to effectively identify safety hazards in the workplace.
I have received adequate training needed to perform my job safely.
I am comfortable talking about safety hazards with my supervisor.
I have received info about what to do in the event of an emergency (tornado, bomb threat).
Information Technology solves my technology problems effectively.
I have electronic access to the information I need to do my job well.
I am able to apply skills I learn in trainings to better perform my job.
Information Technology solves my technology problems quickly.
My workload is reasonable.
Overall, I feel secure at my workplace during regular business hours.
My work gives me a feeling of personal accomplishment.
Workplace safety is a priority in my department.
1
My supervisor values me.2
Overall, I am satisfied with the security personnel presence at the facility where I work.
I have the necessary technology (hardware and software) to do my job well.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I feel secure at my workplace after regular business hours.
Employees in my division share job knowledge with each other.
Overall, I feel secure going to my vehicle during regular business hours.
My supervisor clearly communicates my performance goals.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor informs me about management decisions that relate to my job.
My department director values employees in our department.
The technology (hardware and software) I use on the job is reliable.
My department director clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle after regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
98%
98%
97%
99%
97%
94%
96%
92%
96%
94%
92%
95%
96%
89%
89%
96%
95%
86%
94%
83%
92%
88%
89%
87%
92%
91%
94%
93%
90%
87%
82%
93%
90%
87%
86%
86%
90%
85%
*
81%
89%
85%
*
91%
89%
85%
82%
93%
89%
85%
79%
92%
88%
84%
78%
91%
86%
84%
68%
85%
85%
83%
88%
89%
85%
*
*
93%
85%
81%
77%
77%
85%
85%
81%
89%
84%
74%
80%
93%
83%
82%
79%
88%
82%
*
*
92%
82%
80%
78%
88%
81%
78%
66%
87%
77%
74%
80%
83%
76%
74%
67%
80%
75%
75%
71%
85%
74%
68%
70%
71%
70%
71%
64%
85%
70%
73%
61%
79%
68%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
168
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Field Operations
N = 85
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
96%
86%
99%
100%
96%
85%
99%
100%
99%
92%
99%
Employee Development
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
My supervisor supports my participation in professional development opportunities.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor treats me fairly.
I am able to openly communicate concerns to my supervisor.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
My supervisor acknowledges my achievements.
I would recommend Mecklenburg County to others as a good place to work.
My co-workers are willing to assist each other.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
100%
100%
100%
100%
99%
98%
98%
97%
96%
96%
94%
100%
100%
99%
98%
99%
99%
100%
98%
97%
98%
96%
100%
100%
99%
96%
94%
95%
99%
96%
99%
99%
96%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
97%
100%
99%
97%
98%
98%
FY14
FY15
FY132
FY142
FY15
90%
80%
70%
60%
50%
FY13
Employee
Development
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
169
93%
92%
91%
87%
87%
87%
86%
89%
90%
87%
88%
Supplemental Information
Fiscal Year 2015
SHF - Field Operations
N = 85
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
Overall, I feel secure going to my vehicle after regular business hours.
I am able to apply skills I learn in trainings to better perform my job.
My supervisor values me.2
My supervisor clearly communicates my performance goals.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace after regular business hours.
Overall, I feel secure at my workplace during regular business hours.
My supervisor informs me about management decisions that relate to my job.
I am comfortable talking about safety hazards with my supervisor.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Overall, I am satisfied with the security personnel presence at the facility where I work.
My supervisor encourages me to come up with better ways of doing things.
My department director clearly communicates what is going on in my department.
Employees in my division share job knowledge with each other.
My department director values employees in our department.
I have electronic access to the information I need to do my job well.
I have been trained to effectively identify safety hazards in the workplace.
My workload is reasonable.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems quickly.
Information Technology solves my technology problems effectively.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
The technology (hardware and software) I use on the job is reliable.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
99%
95%
100% 100%
*
*
93%
100%
100%
99%
93%
100%
99%
93%
100% 100%
97%
97%
71%
100%
98%
95%
93%
99%
99%
99%
91%
99%
99%
97%
88%
99%
100%
96%
92%
99%
98%
97%
77%
99%
99%
*
91%
99%
98%
96%
88%
98%
98%
98%
96%
98%
*
*
92%
97%
100%
99%
85%
97%
98%
95%
85%
96%
95%
92%
80%
96%
98%
96%
89%
95%
100%
95%
87%
95%
95%
77%
93%
95%
96%
96%
92%
94%
95%
*
81%
92%
95%
68%
89%
89%
86%
67%
86%
88%
91%
69%
87%
87%
94%
77%
85%
86%
83%
75%
79%
85%
93%
68%
83%
85%
83%
89%
83%
80%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
170
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Inmate Programs
N = 29
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
97%
92%
89%
90%
87%
86%
83%
87%
87%
85%
83%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me with respect.
My co-workers are willing to assist each other.
My supervisor provides the flexibility I need to balance work and personal life.
Most days I feel good about coming to work.
I am able to openly communicate concerns to my supervisor.
My co-workers are respectful of each other.
My supervisor treats me fairly.
My supervisor acknowledges my achievements.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
97%
93%
93%
90%
89%
86%
85%
83%
83%
79%
79%
100%
97%
97%
97%
97%
83%
79%
90%
87%
84%
84%
97%
97%
90%
87%
94%
90%
83%
93%
93%
80%
83%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
92%
90%
90%
90%
FY132
FY142
87%
85%
80%
70%
60%
50%
FY13
FY14
FY15
Employee
Development
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
171
89%
93%
90%
92%
87%
87%
88%
91%
86%
87%
87%
Supplemental Information
Fiscal Year 2015
SHF - Inmate Programs
N = 29
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I have received adequate training needed to perform my job safely.
I have electronic access to the information I need to do my job well.
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
My work gives me a feeling of personal accomplishment.
Overall, I feel secure going to my vehicle during regular business hours.
My workload is reasonable.
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace after regular business hours.
My supervisor informs me about management decisions that relate to my job.
I am comfortable talking about safety hazards with my supervisor.
I am able to apply skills I learn in trainings to better perform my job.
Employees in my division share job knowledge with each other.
Overall, I am satisfied with the security personnel presence at the facility where I work.
Overall, I feel secure going to my vehicle after regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
My supervisor clearly communicates my performance goals.
My department director values employees in our department.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
I have been trained to effectively identify safety hazards in the workplace.
My supervisor values me.2
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
The Board of County Commissioners values County employees.
My department director clearly communicates what is going on in my department.
My supervisor encourages me to come up with better ways of doing things.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
96%
95%
100% 100%
100%
93%
100% 100%
100%
*
91%
100%
100%
89%
100% 100%
100%
87%
100% 100%
93%
96%
86%
100%
76%
96%
83%
100%
97%
97%
93%
96%
100%
97%
93%
96%
97%
*
81%
96%
100%
89%
92%
96%
100%
93%
77%
96%
87%
87%
88%
93%
97%
96%
96%
93%
90%
100%
93%
93%
86%
87%
89%
92%
96%
89%
85%
92%
92%
93%
71%
92%
93%
77%
85%
91%
94%
87%
88%
89%
96%
90%
87%
89%
*
*
92%
89%
100%
96%
92%
88%
89%
90%
91%
86%
*
*
93%
85%
96%
81%
79%
85%
83%
83%
80%
81%
84%
86%
85%
79%
67%
69%
83%
70%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
172
Enterprise Scorecard Measures
Fiscal Year 2015
SHF - Work Release
N = 15
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
89%
92%
87%
88%
79%
86%
73%
88%
84%
85%
73%
Employee Development
My supervisor supports my participation in professional development opportunities.
My supervisor provides sufficient feedback regarding my performance.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My supervisor treats me with respect.
My co-workers are willing to assist each other.
I would recommend Mecklenburg County to others as a good place to work.
My supervisor treats me fairly.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
I am able to openly communicate concerns to my supervisor.
My supervisor provides the flexibility I need to balance work and personal life.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
100%
93%
93%
87%
87%
86%
86%
85%
80%
79%
73%
94%
75%
100%
94%
94%
63%
81%
94%
100%
94%
100%
95%
84%
100%
89%
94%
94%
72%
79%
95%
78%
83%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
92%
90%
88%
90%
86%
84%
78%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
173
93%
90%
89%
91%
87%
88%
86%
87%
92%
87%
87%
Supplemental Information
Fiscal Year 2015
SHF - Work Release
N = 15
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
I am comfortable talking about safety hazards with my supervisor.
I have received adequate training needed to perform my job safely.
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
Workplace safety is a priority in my department.
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
Information Technology solves my technology problems effectively.
Information Technology solves my technology problems quickly.
The technology (hardware and software) I use on the job is reliable.
My workload is reasonable.
Overall, I feel secure at my workplace after regular business hours.
The work I do is important.
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
I have been trained to effectively identify safety hazards in the workplace.
My work gives me a feeling of personal accomplishment.
My department director values employees in our department.
I am able to apply skills I learn in trainings to better perform my job.
Overall, I am satisfied with the security personnel presence at the facility where I work.
The executive leadership of Mecklenburg County values County employees. 2
The Board of County Commissioners values County employees.
2
My supervisor values me.
My department director clearly communicates what is going on in my department.
Employees in my division share job knowledge with each other.
My supervisor clearly communicates my performance goals.
My supervisor encourages me to come up with better ways of doing things.
Overall, I feel secure going to my vehicle after regular business hours.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
My supervisor informs me about management decisions that relate to my job.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
94%
96%
100% 100%
94%
89%
95%
100%
*
*
93%
100%
*
*
92%
100%
80%
74%
92%
100%
88%
*
91%
100%
100%
89%
100% 100%
94%
87%
100% 100%
94%
86%
100% 100%
100%
83%
100% 100%
*
81%
100% 100%
86%
89%
77%
100%
100%
94%
99%
93%
100%
93%
93%
93%
93%
95%
93%
93%
88%
89%
92%
93%
94%
88%
93%
93%
93%
83%
87%
93%
100%
88%
93%
92%
86%
89%
85%
87%
94%
94%
85%
87%
86%
94%
79%
86%
94%
83%
91%
85%
73%
37%
80%
83%
81%
84%
89%
80%
94%
89%
88%
80%
93%
79%
85%
79%
85%
84%
71%
79%
92%
91%
83%
71%
92%
89%
88%
67%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
174
Enterprise Scorecard Measures
Fiscal Year 2015
TAX - Office of the Tax Collector
N = 40
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
100%
*
90%
100%
98%
94%
96%
97%
88%
86%
86%
95%
82%
93%
92%
95%
84%
82%
85%
92%
Employee Development
1
I have a workplan that includes an individual development plan (IDP).
My supervisor annually assesses progress on my individual development plan. 1, 3
My supervisor provides sufficient feedback regarding my performance.
My supervisor supports my participation in professional development opportunities.
My supervisor provides timely feedback about my performance.
Employee Motivation & Satisfaction
My co-workers are willing to assist each other.
My supervisor treats me fairly.
My supervisor encourages an open exchange of ideas.
My supervisor encourages creative thinking.
Most days I feel good about coming to work.
My co-workers are respectful of each other.
My supervisor acknowledges my achievements.
My supervisor treats me with respect.
I would recommend Mecklenburg County to others as a good place to work.
I am able to openly communicate concerns to my supervisor.
My supervisor provides the flexibility I need to balance work and personal life.
97%
95%
95%
95%
92%
92%
92%
90%
89%
89%
85%
92%
77%
72%
76%
83%
96%
85%
76%
90%
73%
78%
100%
82%
85%
89%
93%
98%
83%
82%
93%
79%
92%
Average Scores Trend (FY13 - FY15)
County Target (84%)
100%
90%
96%
89%
92%
90%
89%
82%
80%
70%
60%
50%
FY13
FY14
FY132
FY15
Employee
Development
FY142
FY15
Employee Motivation &
Satisfaction
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
3
Results reflect % Yes response.
2
Prior year averages have been updated based on revisions to the index.
Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.
2015 Employee Climate Survey
175
90%
91%
87%
87%
87%
88%
86%
93%
89%
87%
92%
Supplemental Information
Fiscal Year 2015
TAX - Office of the Tax Collector
N = 40
Questions
I understand I can use the Fraud Hotline to report concerns about fraud or other unethical activity.* 1
The work I do is important.
I am comfortable talking about safety hazards with my supervisor.
My supervisor informs me about management decisions that relate to my job.
My supervisor clearly communicates my performance goals.
I am able to apply skills I learn in trainings to better perform my job.
My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).*
My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).*
My work gives me a feeling of personal accomplishment.
My supervisor encourages me to come up with better ways of doing things.
2
My supervisor values me.
My department director values employees in our department.
My department director clearly communicates what is going on in my department.
I have received adequate training needed to perform my job safely.
I have been trained to effectively identify safety hazards in the workplace.
Employees in my division share job knowledge with each other.
Workplace safety is a priority in my department.
I have received info about what to do in the event of an emergency (tornado, bomb threat). 1
I have electronic access to the information I need to do my job well.
Overall, I feel secure going to my vehicle during regular business hours.
The executive leadership of Mecklenburg County values County employees. 2
My workload is reasonable.
Overall, I feel secure at my workplace during regular business hours.
I have the necessary technology (hardware and software) to do my job well.
The technology (hardware and software) I use on the job is reliable.
The Board of County Commissioners values County employees.
Information Technology solves my technology problems effectively.
Overall, I feel secure at my workplace after regular business hours.
Information Technology solves my technology problems quickly.
Overall, I feel secure going to my vehicle after regular business hours.
Overall, I am satisfied with the security personnel presence at the facility where I work.
FY15
FY14
FY13 FY15 County
Results Results Results
Overall
*
*
99%
100%
100%
99%
100% 100%
93%
93%
96%
100%
83%
86%
88%
100%
88%
86%
88%
97%
89%
98%
93%
97%
*
*
92%
97%
*
*
93%
95%
92%
93%
93%
95%
79%
89%
85%
95%
77%
83%
91%
95%
91%
90%
87%
95%
78%
85%
80%
95%
91%
100%
95%
94%
84%
95%
92%
94%
94%
90%
89%
92%
84%
100%
92%
89%
96%
95%
83%
89%
89%
98%
93%
89%
90%
93%
93%
86%
83%
90%
85%
82%
84%
*
81%
82%
84%
*
91%
76%
85%
95%
89%
76%
70%
85%
83%
74%
67%
81%
79%
70%
70%
84%
87%
69%
71%
87%
77%
68%
61%
83%
86%
67%
66%
90%
71%
66%
72%
88%
85%
61%
Results █ = Exemplary performance █ = Successful performance █ = Mixed results █ = Needs Improvement
Results reflect % Strongly Agree/Agree responses, unless otherwise noted.
* = New measure.
1
Results reflect % Yes response.
2
Question worded differently on 2014 survey.
2015 Employee Climate Survey
176