CITY OF CHARLOTTE – AVIATION DEPARTMENT
ADDENDUM I
Date of Addendum: March 28, 2013
RFP NUMBER: 269-2013-03-002 (for IPS Website)
RFP NAME: PERSONNEL STAFFING FOR PARKING AND TAXI OPERATIONS (for Airport Website)
NOTICE TO BIDDERS
A. This addendum is being issued in response to questions received prior to and during the PreProposal meeting held on Tuesday, March 26, 2013.
B. Bidders must acknowledge receipt of this addendum (RFP Required Forms – Form Two)
ATTACHMENTS
C. This addendum includes a “Map” and an “Exhibit” at the end of this document.
a. PLEASE NOTE: The “Taxi” area highlighted on the map is the Taxi cab ‘holding’ area. Taxi
Operations are dispatched at the terminal (Lower Level). For an area location reference
on the map, the dispatching station is located under the “New Hourly Deck” wording.
CLARIFICATIONS
1. If there is a current provider, why is the City now opening up the bid process for these services?
a. The current contract expires in June.
2. Who is the current staffing provider for these services? Have they indicated that they would be
rebidding for this RFP?
a. Customer Driven Staffing is the incumbent and intends to participate in this RFP.
3. May we have a breakdown of contract amounts per position? What are the current established
hourly pay and bill rates for these services?
a. Please refer to Exhibit B. Please note, some of the current positions will not exist on the
new contract.
4. How many employees are currently on staff? What is the # of employees by classification? How
many people are on a shift at one time?
a. There are 125 employees currently servicing this contract. The # of employees by class is
unavailable. Please refer to the RFP Work Schedule in the RFP.
5. What is the estimated annual dollar value to be spent for these services?
a. An estimated annual dollar amount was not determined.
6. Will existing temporary workforce, if applicable, be transferred to the new contract provider, if
applicable?
a. No
7. Will the contract awardee be able to acquire a list of current employee participants or will this
be a new effort?
a. No
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CITY OF CHARLOTTE – AVIATION DEPARTMENT
8. How will the Service Provider’s employees be classified? Are these temporary positions, or does
the City look to convert some of these employees to their payroll?
a. The Service Provider’s employees will be classified as ‘temporary employees’ and not
employees of the City. The City currently has no intent to convert these employees to their
payroll.
9. Are the uniforms issued by the City or can they be purchased from the City?
a. No
10. What are the uniform requirements? What information is required to be displayed on the
uniforms?
a. Uniform requirements are to-be-determined; however Service Providers are encouraged to
propose a ‘solution’ as part of their RFP response.
11. Do any positions, other than cashiers, require credit checks as part of background screening?
a. All positions require credit checks as part of background screening. See Section 3.2.
12. Is this a “regular” parking area, or a “Parking Deck” and will there be any signage needed?
a. This scope of work includes regular and deck parking services. No signage is needed.
13. How will employee credit scores be evaluated?
a. The City does not intend to evaluate credit scores.
14. Are there seasonal peaks in employee hours?
a. Hours are normally standard throughout the year. However, CLT may have event-driven
peaks 2-3 times per year.
15. Does North Carolina have a livable wage rate?
a. The Service Provider is encouraged to consult the NC Dept. of Labor.
16. How much revenue does parking generate per year?
a. Approximately five (5) million dollars, per year.
17. What are the Scheidt & Bachmann responsibilities?
a. Responsibilities currently include: maintaining ticket supply in the machines; clearing ticket
jams and the replacement of gate arms.
18. Will the City be choosing more than one service provider for the contract?
a. No.
19. How much are the charges for the badges?
a. The City will incur the cost of initial employee badges. The individual employee and/or
Service Provider will be responsible for all replacement badges resulting from loss, theft,
misplacement, etc.
20. Should the state mandate the increase in minimum wage, would the mark-up percentage
between the pay rate and the bill rate be used as a baseline?
a. The City intends the mark-up percentage to remain as stated in the RFP response
throughout the term of the contract. However, should the State mandate an increase in the
minimum wage, the Service Provider may present to the Airport for approval, a proposed
adjustment to the mark-up percentage.
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CITY OF CHARLOTTE – AVIATION DEPARTMENT
21. Is Vendor Registration required prior to submitting a response?
a. No, however, it is encouraged for businesses interested in future business opportunities
with the City of Charlotte.
22. Per Section 3.25 - Invoicing, the City is not tax exempt from sales tax. Should I include additional
expenses and sales tax into the roll-up for my overhead?
a. As indicated on Form 3 – Pricing Worksheet, “Pricing must be all-inclusive and cover every
aspect of the project.”
23. The following paragraph under Section 3.25 – Invoicing has been removed from the RFP and will
not be applicable under this contract.
a. It is acknowledged and agreed that having correctly priced invoices is a material element of
the proposal to the City. Failure by the Company to submit correct invoices may be grounds
for termination of the contract. Without limiting the City’s right to terminate the contract
for incorrect pricing on invoices, the Company agrees to pay the City a service fee for
correcting invoices equal to twenty-five dollars ($25) for each item incorrectly priced on an
invoice. Payment must be in the form of a deduction from other amounts owed to the
Company.
24. Should we assume annual increases with this Service?
a. It is at the Service Provider’s discretion to propose annual increases.
25. Are Service Provider’s responsible for providing safety vests and flags for this Service?
a. Yes.
26. Will there be dual reporting requirements for Supervisors?
a. Yes. Supervisors will report to the CLT Airport Operations Supervisors for matters relating to
day-to-day parking operations. Service Providers may require additional reporting to their
internal staff.
27. Will there be separate Supervisors, ‘Parking and Taxi Operations’, for this contract?
a. No.
28. Is the Airport’s revenue control system for parking a credit card in / credit card out system?
a. The Airport’s revenue control system for parking is a credit card out system.
29. How much driving is off-site?
a. None.
30. Will there be an office for the Manager?
a. No, as a ‘Manager’ position is not required as part of this RFP. However, the City will
provide two (2) cubicles for the Service Provider to use at their discretion.
31. Is the City going to train the Service Provider?
a. Using a ‘train-the-trainer methodology, the City will train the Service Provider’s ‘Trainer’ and
the ‘Trainer’ must train the Service Provider’s employees.
32. Are your POF (Pay-on-foot) machines automated?
a. Yes.
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