2015 Campus Climate Survey
Office of Institutional Research & Assessment
April 2015
7/1/2009 Confidential – do not circulate
Table of Contents
Undergraduate Results
Tab 1
Academic and General Experiences
Overall Results
Results by School/College
Results by Year, 2007-2015
Results by Underrepresented Minority and International
Results by School/College and Class: Writing and Quantitative Preparation
Community Service by School and Class
University Response to Sexual Assault by Gender and Class
Campus Services
Overall – Frequency of Use
Overall – Use and Ratings
Results by Year, 2007-2015
Graduate Results
Tab 2
Academic and General Experiences
Overall Results
Results by School/College
Results by Year, 2007-2015
Results by Underrepresented Minority and International
Community Service by School
University Response to Sexual Assault by Gender
Campus Services
Overall – Frequency of Use
Overall – Use and Ratings
Results by Year, 2007-2015
Information About Survey Administration
Undergraduate Demographics
Graduate Demographics
Undergraduate Survey Instrument
Graduate Survey Instrument
2015 Campus Climate Survey
Tab 3
Overall Results
Academic and General Experiences
Undergraduate Students
1 of 2
N
SA
A
D
SD
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
1,363
17.8%
74.8%
6.2%
1.3%
I am satisfied with the value of what I learn in my courses.
1,359
16.1%
70.9%
11.0%
2.0%
Generally, I am satisfied with the quality of my courses.
1,359
15.6%
72.7%
10.7%
1.0%
Faculty
Faculty are accessible.
1,365
27.3%
67.3%
5.3%
0.2%
Faculty are highly knowledgeable.
1,354
37.4%
59.8%
2.6%
0.2%
Faculty effectively facilitate student learning.
1,326
15.7%
71.9%
11.7%
0.8%
Generally, I am satisfied with the quality of my faculty.
1,350
21.9%
71.0%
6.6%
0.4%
Students
Students in my classes are generally conscientious about their studies.
1,320
9.2%
69.9%
17.3%
3.6%
Other students’ intellectual contributions aid in my learning.
1,296
12.3%
60.2%
22.2%
5.4%
General Education Program
I understand the General Education program learning outcomes.
655
14.2%
60.2%
18.0%
7.6%
The General Education program provided knowledge and skills
that were applicable to my major.
649
6.2%
42.4%
32.7%
18.8%
Academic Climate
Where appropriate, my courses present diverse views and perspectives.
1,177
16.1%
63.1%
16.1%
4.6%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
1,167
21.3%
64.7%
11.1%
2.9%
My views and perspective are treated respectfully by students.
1,159
17.4%
63.2%
13.4%
6.0%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
1,166
19.7%
57.7%
14.9%
7.6%
Generally, I am satisfied with the quality of the academic advising
provided by my school/college.
1,166
23.5%
52.8%
15.3%
8.4%
SA = Strongly Agree, A = Agree.
Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Overall Results
Academic and General Experiences
Undergraduate Students
2 of 2
N
SA
A
D
SD
OVERALL CAMPUS SERVICES
I understand how to navigate university services.
1,070
19.4%
61.8%
16.7%
2.2%
When I have a problem on campus, I know where to go to resolve it.
1,046
15.0%
57.8%
23.7%
3.4%
When I have a problem on campus, staff work with me diligently to
resolve it.
892
11.7%
55.5%
24.6%
8.3%
When I have a problem on campus, staff show appropriate levels of
concern and respect.
924
14.0%
59.3%
19.9%
6.8%
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
977
27.2%
63.9%
7.4%
1.5%
The university actively encourages a(n):
commitment to public and community service.
934
23.5%
63.0%
11.8%
1.8%
interest in other cultures and global issues.
971
38.2%
55.3%
5.6%
0.9%
commitment to creating a campus community where everyone has
a sense of belonging.
948
19.0%
52.3%
22.6%
6.1%
respect for diverse views and perspectives.
962
20.3%
53.0%
20.0%
6.8%
commitment to social responsibility.
953
24.1%
61.2%
10.2%
4.5%
438
22.8%
64.2%
10.5%
2.5%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
SA = Strongly Agree, A = Agree.
Results exclude those without an opinion. Number of respondents varies by question.
Do you plan to complete your degree at AU?
2015 Campus Climate Survey
N
Yes
Unsure
No
450
89.8%
8.9%
1.3%
Results by School/College
Academic and General Experiences
Undergraduate Students
1 of 2
AU
Total
CAS
KSB
SA+A
SA+A SA+A
N=1393 N=396 N=182
SIS
SA+A
N=371
SOC
SPA
SA+A SA+A
N=196 N=248
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
92.6%
93.6%
95.5%
92.6%
88.6%
92.1%
I am satisfied with the value of what I learn in my courses.
87.1%
87.6%
90.4%
88.5%
82.3%
85.4%
Generally, I am satisfied with the quality of my courses.
88.3%
87.6%
88.1%
90.6%
86.8%
87.2%
Faculty
Faculty are accessible.
94.5%
94.9%
96.6%
93.7%
94.8%
93.3%
Faculty are highly knowledgeable.
97.2%
97.7%
98.3%
98.3%
94.8%
95.8%
Faculty effectively facilitate student learning.
87.6%
86.7%
91.8%
88.0%
89.8%
83.5%
Generally, I am satisfied with the quality of my faculty.
93.0%
92.7%
92.6%
94.4%
92.2%
92.1%
Students
Students in my classes are generally conscientious about their studies.
79.1%
79.8%
82.1%
76.3%
85.2%
75.1%
Other students’ intellectual contributions aid in my learning.
72.5%
74.0%
72.1%
71.8%
73.8%
70.1%
General Education Program
I understand the General Education program learning outcomes.
74.4%
76.9%
63.5%
80.0%
72.3%
72.7%
The General Education program provided knowledge and skills
that were applicable to my major.
48.5%
46.3%
39.0%
55.4%
49.5%
48.6%
Academic Climate
Where appropriate, my courses present diverse views and perspectives.
79.3%
81.8%
83.7%
82.1%
75.9%
70.8%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
86.0%
89.6%
87.7%
88.6%
88.2%
73.8%
My views and perspective are treated respectfully by students.
80.6%
84.0%
83.0%
82.8%
79.4%
71.4%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
77.4%
75.2%
84.1%
73.2%
74.4%
85.2%
Generally, I am satisfied with the quality of the academic advising
provided by my school/college.
76.3%
76.1%
81.8%
69.9%
74.6%
83.7%
SA = Strongly Agree, A = Agree.
Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Results by School/College
Academic and General Experiences
Undergraduate Students
2 of 2
AU
Total
CAS
KSB
SA+A
SA+A SA+A
N=1393 N=396 N=182
SIS
SA+A
N=371
SOC
SPA
SA+A SA+A
N=196 N=248
OVERALL CAMPUS SERVICES
I understand how to navigate university services.
81.1%
84.3%
80.8%
80.6%
80.9%
77.4%
When I have a problem on campus, I know where to go to resolve it.
72.9%
74.8%
71.0%
73.8%
69.0%
72.6%
When I have a problem on campus, staff work with me diligently to
resolve it.
67.2%
74.0%
71.4%
67.9%
57.8%
59.5%
When I have a problem on campus, staff show appropriate levels of
concern and respect.
73.3%
77.1%
75.2%
73.2%
69.9%
68.7%
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
91.1%
89.6%
87.3%
93.9%
92.0%
91.1%
The university actively encourages a(n):
commitment to public and community service.
86.4%
86.4%
85.3%
85.5%
83.0%
90.9%
interest in other cultures and global issues.
93.5%
93.1%
88.4%
95.5%
94.2%
93.9%
commitment to creating a campus community where everyone has
a sense of belonging.
71.3%
68.4%
74.3%
71.7%
75.6%
70.3%
respect for diverse views and perspectives.
73.3%
75.0%
80.2%
74.7%
71.7%
65.4%
commitment to social responsibility.
85.3%
84.7%
92.2%
85.1%
89.1%
79.1%
87.0%
86.8%
88.1%
85.5%
81.8%
92.1%
89.8%
8.9%
1.3%
92.2%
7.8%
0.0%
90.5%
9.5%
0.0%
87.0%
9.8%
3.3%
88.9%
9.3%
1.9%
90.0%
8.9%
1.1%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
Do you plan to complete your degree at AU?
Yes
Unsure
No
SA = Strongly Agree, A = Agree.
Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Academic and General Experiences
Undergraduate Students
1 of 3
2015
2013
2011
2009
2007
SA+A SA+A SA+A SA+A SA+A
N=1393 N=1325 N=1373 N=1771 N=1055
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
92.6%
Courses are demanding intellectually and require high
standards of performance.
In Major
In General
I am satisfied with the value of what I learn in my courses.
Faculty
Faculty are accessible.
92.0%
80.7%
92.6%
86.6%
92.4%
89.1%
87.1%
77.5%
88.0%
78.6%
88.8%
86.1%
89.0%
85.4%
89.3%
77.5%
90.9%
78.7%
90.3%
87.3%
92.1%
84.2%
91.9%
83.1%
92.0%
90.8%
92.3%
85.7%
87.1%
I am satisfied with the amount I learn in my courses.
In Major
In General
Generally, I am satisfied with the quality of my courses.
In Major
In General
91.0%
80.2%
88.3%
94.5%
In Major
In General
Faculty are highly knowledgeable.
94.1%
89.3%
97.2%
In Major
In General
Faculty effectively facilitate student learning.
96.5%
90.8%
87.6%
In Major
In General
Generally, I am satisfied with the quality of my faculty.
In Major
In General
87.9%
72.8%
93.0%
93.0%
85.9%
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Academic and General Experiences
Undergraduate Students
2 of 3
2015
2013
2011
2009
2007
SA+A SA+A SA+A SA+A SA+A
N=1393 N=1325 N=1373 N=1771 N=1055
Students
Students in my classes are generally conscientious
about their studies.*
79.1%
In Major
In General
Other students’ intellectual contributions aid in my learning.
83.6%
65.5%
88.8%
69.7%
83.3%
76.1%
88.1%
67.4%
69.9%
49.5%
73.6%
54.3%
64.9%
62.2%
74.8%
54.3%
72.5%
Students in my classes challenge me intellectually.
In Major
In General
General Education Program
I understand the General Education program
learning outcomes.
74.4%
76.6%
The General Education program provided knowledge
and skills that were applicable to my major.
48.5%
49.9%
Academic Climate
Where appropriate, my courses present diverse
views and perspectives.*
79.3%
84.4%
85.3%
87.6%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
86.0%
92.3%
93.7%
92.7%
My views and perspective are treated respectfully by
instructors.*
My views and perspectives are treated respectfully by
students.*
80.6%
83.0%
85.0%
86.7%
School/College Advising
I am satisfied with the accuracy of the advice I have
received.
77.4%
77.3%
73.8%
75.8%
74.4%
Generally, I am satisfied with the quality of the academic
advising provided by my school/college.
76.3%
75.9%
73.5%
75.6%
76.3%
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
*The wording of the question changed slightly in 2013.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Academic and General Experiences
Undergraduate Students
3 of 3
2015
2013
2011
2009
2007
SA+A SA+A SA+A SA+A SA+A
N=1393 N=1325 N=1373 N=1771 N=1055
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
91.1%
I feel like part of a:
campus-wide AU community
63.2%
school/college wide community in [school]
60.7%
The university actively encourages a(n):**
commitment to public and community service.
86.4%
87.3%
89.7%
88.6%
81.7%
interest in other cultures and global issues.
93.5%
97.4%
96.4%
96.3%
94.3%
commitment to creating a campus community where
everyone has a sense of belonging.**
71.3%
73.1%
71.4%
65.7%
71.2%
respect for diverse views and perspectives.
73.3%
77.5%
84.4%
82.9%
commitment to social responsibility.
85.3%
89.8%
90.1%
91.1%
87.0%
82.3%
86.8%
86.8%
84.4%
Yes 89.8%
Unsure 8.9%
No 1.3%
90.6%
6.9%
2.5%
91.5%
7.2%
1.3%
90.8%
6.9%
2.3%
88.1%
9.7%
2.2%
Overall Experience
Overall, I am satisfied with my experience as an AU
student.
Do you plan to complete your degree at AU?
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
**The wording of the question changed slightly in 2015.
2015 Campus Climate Survey
Results by Underrepresented Minority and International
Academic and General Experiences
Undergraduate Students
1 of 2
AU
Total
SA+A
N=1393
Underrep.
Minority
SA+A
N=207
Int'l
Other
SA+A
N=103
SA+A
N=1009
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
92.6%
94.6%
91.0%
91.9%
I am satisfied with the value of what I learn in my courses.
87.1%
87.1%
87.8%
86.8%
Generally, I am satisfied with the quality of my courses.
88.3%
86.2%
87.0%
88.7%
Faculty
Faculty are accessible.
94.5%
92.6%
93.1%
95.2%
Faculty are highly knowledgeable.
97.2%
98.0%
96.0%
97.5%
Faculty effectively facilitate student learning.
87.6%
86.2%
92.6%
87.5%
Generally, I am satisfied with the quality of my faculty.
93.0%
92.0%
94.0%
93.1%
Students
Students in my classes are generally conscientious about their studies.
79.1%
80.2%
87.8%
77.9%
Other students’ intellectual contributions aid in my learning.
72.5%
75.1%
82.1%
71.2%
General Education Program
I understand the General Education program learning outcomes.
74.4%
75.0%
84.6%
73.0%
The General Education program provided knowledge and skills
that were applicable to my major.
48.5%
44.4%
61.5%
49.0%
Academic Climate
Where appropriate, my courses present diverse views and perspectives.
79.3%
75.4%
88.5%
79.0%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
86.0%
77.7%
90.0%
87.6%
My views and perspective are treated respectfully by students.
80.6%
74.0%
91.1%
81.2%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
77.4%
75.4%
87.2%
76.8%
Generally, I am satisfied with the quality of the academic advising
provided by my school/college.
76.3%
74.4%
87.0%
76.0%
SA = Strongly Agree, A = Agree.
Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Results by Underrepresented Minority and International
Academic and General Experiences
Undergraduate Students
2 of 2
AU
Total
SA+A
N=1393
Underrep.
Minority
SA+A
N=207
Int'l
Other
SA+A
N=103
SA+A
N=1009
OVERALL CAMPUS SERVICES
I understand how to navigate university services.
81.1%
87.5%
88.1%
79.1%
When I have a problem on campus, I know where to go to resolve it.
72.9%
74.1%
78.3%
71.6%
When I have a problem on campus, staff work with me diligently to
resolve it.
67.2%
72.8%
83.9%
64.8%
When I have a problem on campus, staff show appropriate levels of
concern and respect.
73.3%
75.2%
83.3%
72.5%
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
91.1%
83.7%
90.2%
92.8%
The university actively encourages a(n):
commitment to public and community service.
86.4%
89.5%
80.7%
86.5%
interest in other cultures and global issues.
93.5%
85.1%
96.7%
94.7%
commitment to creating a campus community where everyone has
a sense of belonging.
71.3%
63.2%
77.2%
72.2%
respect for diverse views and perspectives.
73.3%
65.5%
86.2%
73.9%
commitment to social responsibility.
85.3%
79.0%
89.8%
86.6%
87.0%
84.1%
91.3%
88.0%
89.8%
8.9%
1.3%
85.3%
13.2%
1.5%
91.3%
8.7%
0.0%
89.8%
8.7%
1.5%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
Do you plan to complete your degree at AU?
Yes
Unsure
No
SA = Strongly Agree, A = Agree.
Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Results By School/College and Class
Writing and Quantitative Preparation
Undergraduate Students
1 of 2
AU
Total
N=1393
CAS
N=396
KSB
N=182
SIS
N=371
SOC
N=196
SPA
N=248
To what extent have the courses in your major helped you
gain a better understanding of statistical and
quantitative analysis?
Very Much
Quite a Bit
Some
Very Little
19.0%
26.5%
34.2%
20.3%
25.6%
22.0%
34.8%
17.7%
25.0%
38.5%
32.7%
3.9%
14.1%
28.9%
33.3%
23.7%
11.9%
20.9%
37.3%
29.9%
16.2%
28.3%
33.3%
22.2%
To what extent have the courses outside your major helped
you gain a better understanding of statistical and
quantitative analysis?
Very Much
Quite a Bit
Some
Very Little
7.2%
22.0%
41.1%
29.8%
9.2%
22.6%
43.9%
24.4%
5.8%
21.2%
50.0%
23.1%
6.8%
19.6%
33.1%
40.6%
7.5%
23.9%
41.8%
26.9%
5.1%
23.5%
41.8%
29.6%
To what extent have the courses in your major helped you
gain stronger written communication skills?
Very Much
Quite a Bit
Some
34.0%
37.1%
25.1%
29.7%
36.4%
28.5%
23.1%
42.3%
26.9%
36.3%
33.3%
27.4%
50.0%
37.9%
10.6%
33.0%
40.0%
25.0%
Very Little
3.9%
5.5%
7.7%
3.0%
1.5%
2.0%
To what extent have the courses outside your major helped
gain stronger written communication skills?
Very Much
Quite a Bit
Some
Very Little
26.5%
35.6%
30.6%
7.4%
24.4%
37.2%
31.7%
6.7%
21.2%
38.5%
32.7%
7.7%
29.1%
28.4%
32.1%
10.5%
28.4%
31.3%
31.3%
9.0%
28.0%
44.0%
25.0%
3.0%
Number of respondents varies by question.
2015 Campus Climate Survey
Results by School/College and Class
Writing and Quantitative Preparation
Undergraduate Students
2 of 2
AU
Total
N=1393
Freshmen
N=311
Sophomores
N=378
Juniors
N=305
Seniors
N=399
To what extent have the courses in your major helped you
gain a better understanding of statistical and
quantitative analysis?
Very Much
Quite a Bit
Some
Very Little
19.0%
26.5%
34.2%
20.3%
19.7%
23.9%
34.2%
22.2%
12.7%
34.1%
36.5%
16.7%
22.2%
23.0%
37.0%
17.8%
20.9%
25.2%
29.5%
24.5%
To what extent have the courses outside your major helped
you gain a better understanding of statistical and
quantitative analysis?
Very Much
Quite a Bit
Some
Very Little
7.2%
22.0%
41.1%
29.8%
8.7%
29.6%
40.0%
21.7%
7.9%
23.6%
40.9%
27.6%
3.8%
21.8%
38.4%
36.1%
8.6%
14.4%
44.6%
32.4%
To what extent have the courses in your major helped you
gain stronger written communication skills?
Very Much
Quite a Bit
Some
Very Little
34.0%
37.1%
25.1%
3.9%
25.6%
41.9%
27.4%
5.1%
28.9%
38.3%
29.7%
3.1%
40.3%
32.1%
22.4%
5.2%
39.6%
36.7%
21.6%
2.2%
To what extent have the courses outside your major helped
gain stronger written communication skills?
Very Much
Quite a Bit
Some
Very Little
26.5%
35.6%
30.6%
7.4%
33.3%
37.6%
21.4%
7.7%
22.8%
33.9%
37.0%
6.3%
23.0%
35.6%
34.1%
7.4%
27.5%
35.5%
29.0%
8.0%
Number of respondents varies by question.
2015 Campus Climate Survey
Results By School and Class
Community Service
Undergraduate Students
AU
Total
CAS
KSB
SIS
SOC
SPA
(N=1,393)
(N=396)
(N=182)
(N=371)
(N=196)
(N=248)
0
1-5
6-10
11-15
16 or more
71.8%
22.0%
4.0%
0.7%
1.6%
71.1%
19.7%
6.3%
0.7%
2.1%
80.5%
14.6%
2.4%
0.0%
2.4%
65.9%
27.6%
4.1%
1.6%
0.8%
79.6%
18.5%
1.9%
0.0%
0.0%
72.2%
23.3%
2.2%
0.0%
2.2%
% Yes
28.2%
28.9%
19.5%
34.2%
20.4%
27.8%
AU
Total
Freshmen
Sophomores
Juniors
Seniors
(N=1,393)
(N=311)
(N=378)
(N=305)
(N=399)
0
1-5
6-10
11-15
16 or more
71.8%
22.0%
4.0%
0.7%
1.6%
77.9%
18.3%
1.0%
1.0%
1.9%
77.9%
17.7%
4.4%
0.0%
0.0%
64.2%
26.7%
5.8%
0.8%
2.5%
68.1%
24.8%
4.4%
0.9%
1.8%
% Yes
28.2%
22.1%
22.1%
35.8%
31.9%
How many hours do you spend in a typical 7 day week
participating in community service related activities in the
DC metro area?
How many hours do you spend in a typical 7 day week
participating in community service related activities in the
DC metro area?
2015 Campus Climate Survey
Results by Gender and Class
University Response to Sexual Assault
Undergraduate Students
AU
Total
N=1393
UNIVERSITY RESPONSE TO SEXUAL ASSAULT
If a friend or I were sexually assaulted, I would know where to go
to get help.
No opinion/not applicable
Of those with an opinion:
Strongly Agree
Agree
Disagree
Strongly Disagree
I feel confident that AU has the resources to help victims of
sexual assault from crisis to recovery.
No opinion/not applicable
Of those with an opinion:
Strongly Agree
Agree
Disagree
Strongly Disagree
AU educates students about resources available to victims of
sexual assault so that students know where to go if this ever
happens to them.
No opinion/not applicable
Of those with an opinion:
Strongly Agree
Agree
Disagree
Strongly Disagree
Number of respondents varies by question.
2015 Campus Climate Survey
Gender
Female
Male
N=933
N=460
Freshmen
N=311
Class
Sophomores
Juniors
N=378
N=305
Seniors
N=399
3.8%
3.0%
5.7%
2.4%
4.9%
3.1%
4.5%
40.3%
51.7%
6.3%
1.7%
40.7%
52.7%
5.3%
1.2%
39.4%
49.5%
8.4%
2.7%
41.3%
52.9%
4.9%
1.0%
37.1%
55.8%
5.6%
1.6%
45.7%
48.0%
4.6%
1.8%
38.3%
50.2%
9.4%
2.2%
9.9%
8.9%
12.1%
10.0%
12.6%
7.6%
9.3%
28.3%
48.7%
15.8%
7.2%
28.0%
48.2%
17.8%
6.0%
28.9%
49.8%
11.6%
9.8%
30.5%
54.2%
8.4%
6.8%
29.1%
49.1%
13.0%
8.7%
30.3%
49.0%
14.4%
6.3%
24.3%
44.1%
24.7%
6.8%
4.6%
4.0%
6.0%
3.3%
6.1%
2.2%
6.2%
30.8%
53.7%
12.5%
3.1%
30.7%
54.2%
12.2%
2.9%
31.0%
52.5%
13.1%
3.4%
35.6%
57.1%
6.3%
1.0%
32.4%
50.6%
13.4%
3.6%
33.9%
49.3%
13.1%
3.6%
23.2%
57.4%
15.8%
3.7%
Overall Results - Frequency of Use
Campus Services
Undergraduate Students
Frequency of Use*
Once a
A few times
semester
a semester
Weekly or
more
N
Never
1,054
36.2%
34.6%
27.1%
2.0%
Registration/Student Records
1,053
46.5%
40.2%
12.8%
0.5%
Student Accounts
1,046
40.3%
37.9%
20.7%
1.2%
AU Central Overall
1,052
20.4%
37.5%
40.3%
1.8%
Bender Library
In Person
999
3.3%
7.1%
33.9%
55.7%
On Line
954
7.8%
9.0%
45.8%
37.4%
Eaten on Campus (Dining Services)
457
4.6%
2.0%
19.0%
74.4%
Campus Computer Labs
542
43.5%
14.8%
29.0%
12.7%
Campus Store
541
8.0%
40.7%
50.1%
1.3%
Public Safety
459
56.4%
28.8%
11.6%
3.3%
Shuttle Service
543
3.3%
2.0%
15.3%
79.4%
N
Never
Frequency of Use*
Once to
three times
More than
three times
873
47.0%
38.4%
14.7%
123
17.1%
45.5%
37.4%
AU Central
Financial Aid/Student Loans
Career Services
University Career Center
(Includes only non-Kogod students)
Kogod Center for Career
Development (KCCD)
(Includes only Kogod students)
*All services questions asked about usage over the course of the academic year.
2015 Campus Climate Survey
Overall Results - Use and Ratings
Campus Services
Undergraduate Students
1 of 2
Use
Ratings
N
%
Use
1,079
55.0%
N
E
G
F
P
546
9.7%
35.2%
35.4%
19.8%
929
8.9%
36.1%
36.5%
18.5%
663
11.8%
32.4%
34.2%
21.6%
555
23.8%
42.5%
24.9%
8.8%
610
11.5%
33.9%
33.3%
21.3%
806
17.1%
37.5%
31.9%
13.5%
Professional attitude and courtesy of staff
808
25.4%
44.7%
Bender Library
In Person
999
96.7%
On Line
954
92.2%
Customer service within the library
897
48.2%
44.9%
Library collections
919
43.4%
45.4%
General facilities
953
25.2%
43.7%
Usabiliy of on-line tools
949
36.9%
44.5%
The quality of research assistance that I receive
761
46.0%
42.1%
Career Services
University Career Center
873
53.0%
(Includes only non-Kogod students)
Career and internship advising
372
33.1%
46.5%
Merit awards advising
216
30.1%
40.3%
Job and internship opportunities
391
24.6%
50.4%
Networking with alumni and employers
255
21.6%
49.8%
Online resources
373
22.3%
51.2%
Kogod Center for Career Development (KCCD)
123
82.9%
(Includes only Kogod students)
Career advising
91
53.9%
36.3%
Kogod-specific opportunities
88
55.7%
31.8%
Networking with alumni and employers
79
49.4%
32.9%
Online resources
95
49.5%
40.0%
Dining Services
Eaten on Campus
457
95.4%
Quality of food on-campus
434
2.3%
30.0%
Variety of on-campus eateries
433
3.9%
16.4%
Hours of operation of on-campus eateries
429
3.5%
24.5%
Customer Service in on-campus eateries
428
11.2%
29.2%
Overall experience
431
2.6%
29.0%
E = Excellent, G = Good, F = Fair, P = Poor. Ratings results excludes those who did not use or were without an opinion.
20.9%
9.0%
5.9%
10.7%
22.6%
15.9%
10.5%
1.0%
0.5%
8.6%
2.7%
1.5%
14.0%
19.4%
18.9%
21.6%
18.8%
6.5%
10.2%
6.1%
7.1%
7.8%
9.9%
10.2%
16.5%
8.4%
0.0%
2.3%
1.3%
2.1%
41.7%
40.4%
39.9%
33.2%
46.6%
26.0%
39.3%
32.2%
26.4%
21.8%
Student Loans
Processing of loan
Billing and Payment
Billing and payment process
AU Central Financial Aid/Student Loans
N/A
N/A
1,054
63.8%
Ability to resolve your issue(s)
AU Central Registration/Student Records
1,053
53.5%
Ability to resolve your issue(s)
AU Central Student Accounts
Ability to resolve your issue(s)
AU Central Overall
Quality of the service received
2015 Campus Climate Survey
1,046
1,052
59.7%
79.6%
Overall Results - Use and Ratings
Campus Services
Undergraduate Students
2 of 2
Use
N
Ratings
%
Use
N
E
G
Residential Life and Housing Services
Live on Campus
542
57.2%
Residence hall programs
280
10.0%
33.2%
Residence hall room/suite/apartment
307
21.2%
44.3%
Floor lounge/social space
298
15.8%
41.6%
Study space
289
11.1%
27.3%
Overall experience
306
14.1%
48.7%
Campus Computer Labs
542
56.5%
Availability of public computers
297
38.7%
47.1%
Quality of computing facilities
297
29.3%
48.2%
Campus Store
541
92.1%
Availability of required course materials and supplies
472
19.7%
50.4%
Variety of non-textbook merchandise (e.g. clothing)
460
26.1%
51.1%
Customer service
478
25.1%
49.6%
Information Technology
N/A
N/A
AU sponsored email services
437
31.8%
50.8%
AU portal services
449
21.2%
47.9%
AU website
445
20.5%
49.4%
AU mobile website
358
12.6%
32.1%
AU wired and wireless internet access
450
9.1%
18.9%
Public Safety
459
43.6%
Professional attitude, helpfulness and courtesy of staff
197
41.1%
33.5%
Timeliness of response from Public Safety employees
182
36.3%
31.3%
Shuttle Service
543
96.7%
Driving practices of drivers
522
42.2%
41.2%
Cleanliness of buses
521
37.4%
43.0%
Overall quality
522
33.5%
44.4%
E = Excellent, G = Good, F = Fair, P = Poor. Ratings results excludes those who did not use or were without an opinion.
N
AU Central Overall
What issues do you interact with AU Central about the most?
Financial aid/student loans
Registration/student records/transcripts
Student accounts (billing and payment)
2015 Campus Climate Survey
%
814
40.2%
26.9%
32.9%
F
P
38.9%
25.4%
28.9%
34.6%
29.7%
17.9%
9.1%
13.8%
27.0%
7.5%
11.5%
18.9%
2.7%
3.7%
25.4%
20.0%
22.0%
4.5%
2.8%
3.4%
14.4%
24.5%
22.7%
33.8%
37.1%
3.0%
6.5%
7.4%
21.5%
34.9%
15.2%
21.4%
10.2%
11.0%
14.0%
16.1%
18.4%
2.7%
3.5%
3.6%
Results By Year: 2007 - 2015
Campus Services
Undergraduate Students
Provost Division
Bender Library**
Customer service within the library
Library collections
General facilities
The quality of research assistance that I receive
Usability of on-line tools*
Campus Computer Labs***
Availability of public computers*
Quality of computing facilities*
Career Services
Career Center
1 of 4
2015
E+G
N=1393
2013
E+G
N=1325
2011
E+G
N=1373
2009
E+G
N=1771
2007
E+G
N=1055
93.1%
88.8%
68.8%
88.0%
81.4%
92.3%
86.6%
59.5%
87.3%
78.8%
60.4%
51.2%
56.5%
86.6%
82.8%
82.2%
85.9%
77.4%
83.0%
72.7%
74.2%
79.1%
74.4%
80.3%
64.4%
69.4%
80.7%
71.0%
65.4%
79.1%
82.7%
69.2%
65.0%
77.2%
(Includes only non-Kogod students)
Career and internship advising
Merit awards advising
Job and internship opportunities
Advising on job or internship search and preparation
Career advising and long term goals /planning assistance
Networking with alumni and employers*
Online resources
Kogod Center for Career Development (KCCD)
79.6%
70.4%
74.9%
71.4%
73.5%
(Includes only Kogod students)
Career advising
90.1%
89.0%
85.8%
Kogod-specific opportunities
87.5%
90.5%
86.4%
Networking with alumni and employers
82.3%
84.9%
85.2%
Online resources
89.5%
90.8%
87.9%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
*Question wording for many services change slightly over time. Use caution when comparing results between years.
**The structure of the questions for this service changed over time. Use caution when comparing results across years.
***Service is related to two divisions and appears in both.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Campus Services
Undergraduate Students
Finance & Treasury Division
2 of 4
2015
E+G
N=1393
2013
E+G
N=1325
2011
E+G
N=1373
2009
E+G
N=1771
2007
E+G
N=1055
Campus Computer Labs***
85.9%
83.0%
74.2%
74.4%
64.4%
Availability of public computers*
77.4%
72.7%
79.1%
80.3%
69.4%
Quality of computing facilities*
Campus Store
Availability of required course materials and supplies
70.1%
63.5%
51.3%
Variety of non-textbook merchandise (e.g. clothing)
77.2%
72.7%
70.1%
Customer service
74.7%
75.7%
71.7%
Information Technology
AU sponsored email services
82.6%
81.0%
89.8%
84.0%
AU portal services
69.0%
62.2%
69.4%
AU website
69.9%
66.0%
66.6%
AU mobile website
44.7%
48.6%
AU wired and wireless internet access
28.0%
26.3%
Public Safety
Professional attitude, helpfulness and courtesy of staff
74.6%
77.3%
75.6%
Timeliness of response from Public Safety employees
67.6%
75.4%
76.0%
61.6%
Shuttle Service
Driving practices of drivers
83.3%
85.4%
85.0%
Cleanliness of buses
80.4%
85.9%
83.4%
Overall quality
78.0%
80.7%
72.2%
62.7%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
*Question wording for many services change slightly over time. Use caution when comparing results between years.
***Service is related to two divisions and appears in both.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Campus Services
Undergraduate Students
Campus Life Division
3 of 4
2015
E+G
N=1393
2013
E+G
N=1325
2011
E+G
N=1373
2009
E+G
N=1771
2007
E+G
N=1055
Dining Services**
Quality of food on-campus*
32.3%
36.5%
36.6%
40.1%
Variety of on-campus eateries
20.3%
49.3%
45.4%
53.8%
Hours of operation of on-campus eateries
28.0%
27.5%
26.2%
28.9%
Customer Service in on-campus eateries
40.4%
49.2%
42.7%
Overall experience
31.6%
44.1%
Residence Halls
Floor lounge/social space*
57.4%
67.8%
60.3%
51.7%
Residence hall programs
43.2%
60.7%
Residence hall room/suite/apartment
65.5%
44.3%
Study space
38.4%
48.0%
45.0%
32.1%
Overall experience
62.7%
65.0%
67.9%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
*Question wording for many services change slightly over time. Use caution when comparing results between years.
**The structure of the questions for this service changed over time. Use caution when comparing results across years.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Campus Services
Undergraduate Students
AU Central
4 of 4
2015
E+G
N=1393
2013
E+G
N=1325
2011
E+G
N=1373
2009
E+G
N=1771
2007
E+G
N=1055
Financial Aid/Student Loans
Ability to resolve your issue(s)
44.2%
51.6%
53.3%
Professional attitude and courtesy of staff
62.2%
65.7%
55.0%
Processing of loan
44.9%
53.6%
53.2%
Registration/Student Records
Ability to resolve your issue(s)
66.3%
68.8%
65.9%
Professional attitude and courtesy of staff
70.4%
73.2%
79.8%
Billing & Payment
Ability to resolve your issue(s)
45.4%
53.7%
54.4%
Professional attitude and courtesy of staff
65.0%
66.0%
59.3%
Billing and payment process
45.0%
46.4%
48.5%
59.9%
AU Central Overall
Professional attitude & courtesy of staff
70.1%
Quality of the service received
54.6%
62.3%
62.2%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Overall Results
Academic and General Experiences
Graduate Students
1 of 2
N
SA
A
D
SD
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
825
29.3%
60.7%
9.3%
0.6%
I am satisfied with the value of what I learn in my courses.
816
25.4%
61.8%
10.4%
2.5%
Courses adequately prepare me to secure a position in my field.
753
22.6%
60.7%
14.2%
2.5%
Generally, I am satisfied with the quality of my courses.
815
23.8%
63.8%
10.9%
1.5%
Faculty
Faculty facilitate and encourage cooperative research projects between
students and faculty.
668
21.7%
46.9%
25.3%
6.1%
Faculty are accessible.
818
41.6%
52.6%
4.4%
1.5%
Faculty are highly knowledgeable.
826
53.3%
45.0%
1.3%
0.4%
Faculty effectively facilitate student learning.
816
28.3%
61.6%
8.2%
1.8%
Generally, I am satisfied with the quality of the faculty.
813
30.5%
60.4%
7.5%
1.6%
Students
Students are generally conscientious about their studies.
816
26.8%
62.6%
8.2%
2.3%
Other students' intellectual contributions aid in my learning.
804
26.6%
59.3%
9.8%
4.2%
Academic Climate
Where appropriate, my courses present diverse views and perspectives.
774
28.0%
58.9%
11.4%
1.7%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
776
37.5%
56.3%
4.6%
1.6%
My views and perspective are treated respectfully by students.
770
36.8%
58.2%
3.8%
1.3%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
703
23.8%
56.2%
14.5%
5.6%
Generally, I am satisfied with the quality of the academic advising
provided by my school/college.
712
21.6%
54.6%
15.2%
8.6%
SA = Strongly Agree, A = Agree, D = Disagree, SD = Strongly Disagree.
Results exclude those without an opinion.
2015 Campus Climate Survey
Overall Results
Academic and General Experiences
Graduate Students
2 of 2
N
SA
A
D
SD
OVERALL CAMPUS SERVICES
I understand how to navigate university services.
723
13.6%
64.2%
19.6%
2.6%
When I have a problem on campus, I know where to go to resolve it.
680
11.0%
56.5%
27.9%
4.6%
When I have a problem on campus, staff work with me diligently to
resolve it.
577
20.5%
63.1%
12.7%
3.8%
When I have a problem on campus, staff show appropriate levels of
concern and respect.
589
22.4%
63.0%
10.9%
3.7%
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
682
33.3%
60.3%
5.6%
0.9%
Overall the AU community demonstrates a(n):
commitment to public and community service.
598
33.4%
59.9%
5.2%
1.5%
interest in other cultures and global issues.
654
47.1%
50.0%
1.5%
1.4%
commitment to creating a campus community where everyone has
a sense of belonging.
596
26.5%
59.1%
11.4%
3.0%
respect for diverse views and perspectives.
653
33.2%
57.9%
6.6%
2.3%
commitment to social responsibility.
638
36.4%
57.5%
3.9%
2.2%
367
27.3%
62.1%
7.6%
3.0%
N
Yes
Unsure
No
375
97.1%
2.9%
0.0%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
SA = Strongly Agree, A = Agree, D = Disagree, SD = Strongly Disagree.
Results exclude those without an opinion.
Do you plan to complete your degree at AU?
2015 Campus Climate Survey
Results By School/College
Academic and General Experiences
Graduate Students
1 of 2
AU
Total
SA+A
N=859
CAS
SA+A
N=238
KSB
SA+A
N=99
SIS
SA+A
N=261
SOC
SA+A
N=86
SPA
SA+A
N=144
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
90.1%
90.6%
96.0%
88.3%
90.7%
87.4%
I am satisfied with the value of what I learn in my courses.
87.1%
88.3%
88.9%
86.7%
86.9%
84.3%
Courses adequately prepare me to secure a position in my field.
83.3%
82.2%
85.9%
80.4%
87.5%
85.6%
Generally I am satisfied with the quality of my courses.
87.6%
88.7%
87.8%
87.6%
86.8%
85.8%
Faculty
Faculty facilitate and encourage cooperative research projects between
students and faculty.
68.6%
70.7%
76.8%
58.7%
73.9%
73.3%
Faculty are accessible.
94.1%
93.1%
96.9%
91.8%
96.4%
97.9%
Faculty are highly knowledgeable.
98.3%
97.9%
99.0%
98.1%
97.7%
99.3%
Faculty effectively facilitate student learning.
90.0%
89.6%
89.9%
89.4%
90.5%
90.7%
Generally, I am satisfied with the quality of the faculty.
90.9%
89.1%
93.8%
89.5%
90.5%
94.3%
Students
Students are generally conscientious about their studies.
89.5%
89.7%
93.8%
90.2%
83.5%
87.9%
Other students' intellectual contributions aid in my learning.
86.0%
86.7%
93.7%
83.8%
88.0%
81.4%
Academic Climate
Where appropriate, my courses present diverse views and perspectives.
87.0%
89.0%
95.6%
82.9%
86.3%
84.9%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
93.8%
93.7%
94.5%
93.4%
93.8%
93.9%
My views and perspective are treated respectfully by students.
94.9%
95.9%
96.7%
92.6%
97.5%
94.7%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
80.0%
84.3%
89.4%
71.8%
81.4%
80.2%
Generally, I am satisfied with the quality of the academic
advising provided by my school/college.
76.3%
78.7%
87.2%
68.8%
77.1%
77.9%
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
2015 Campus Climate Survey
Results By School/College
Academic and General Experiences
Graduate Students
2 of 2
AU
Total
SA+A
N=859
CAS
SA+A
N=238
KSB
SA+A
N=99
SIS
SA+A
N=261
SOC
SA+A
N=86
SPA
SA+A
N=144
OVERALL CAMPUS SERVICES
I understand how to navigate university services.
77.7%
79.8%
84.1%
77.9%
68.5%
76.0%
When I have a problem on campus, I know where to go to resolve it.
67.5%
66.0%
79.5%
65.1%
64.3%
68.5%
When I have a problem on campus, staff work with me diligently to
resolve it.
83.5%
82.4%
93.1%
82.5%
86.2%
77.5%
When I have a problem on campus, staff show appropriate levels of
concern and respect.
85.4%
85.5%
93.0%
81.5%
87.9%
84.8%
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
93.5%
91.2%
97.7%
93.3%
91.9%
95.6%
The university actively encourages a(n):
commitment to public and community service.
93.3%
91.8%
97.4%
90.3%
93.8%
97.2%
interest in other cultures and global issues.
97.1%
96.1%
96.3%
98.1%
97.0%
97.3%
commitment to creating a campus community where everyone has
a sense of belonging.
85.6%
81.6%
93.5%
85.5%
83.3%
88.0%
respect for diverse views and perspectives.
91.1%
92.9%
91.4%
89.5%
89.7%
91.5%
commitment to social responsibility.
93.9%
92.6%
96.4%
93.4%
97.1%
92.6%
89.4%
94.0%
92.2%
85.4%
86.1%
89.8%
97.1%
2.9%
0.0%
94.1%
5.9%
0.0%
96.1%
3.9%
0.0%
98.4%
1.6%
0.0%
100.0%
0.0%
0.0%
98.0%
2.0%
0.0%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
Do you plan to complete your degree at AU?
Yes
Unsure
No
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Academic and General Experiences
Graduate Students
1 of 2
2015
2013
2011
2009
2007
SA+A SA+A SA+A SA+A SA+A
N=859 N=859 N=770 N=754 N=422
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
90.1%
Courses are demanding intellectually and require high standards of
performance.
I am satisfied with the value of what I learn in my courses.
89.6%
84.8%
89.6%
85.8%
86.6%
82.8%
83.6%
77.2%
87.1%
I am satisfied with the amount I learn in my courses.
Courses adequately prepare me to secure a position in my field.
83.3%
81.0%
Generally, I am satisfied with the quality of my courses.
87.6%
87.8%
82.6%
83.6%
78.3%
Faculty
Faculty facilitate and encourage cooperative research projects
between students and faculty.
68.6%
71.5%
62.7%
66.7%
60.7%
Faculty are accessible.
94.1%
91.0%
Faculty are highly knowledgeable.
98.3%
97.3%
Faculty effectively facilitate student learning.
90.0%
90.2%
Generally, I am satisfied with the quality of the faculty.
90.9%
90.0%
86.5%
87.3%
80.6%
Students
Students in my classes are generally conscientious about their
studies.*
89.5%
90.8%
88.9%
90.2%
88.0%
Other students' intellectual contributions aid in my learning.
86.0%
75.7%
74.3%
77.3%
73.5%
Students in my classes challenge me intellectually.
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
*The wording of the question changed slightly in 2013.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Academic and General Experiences
Graduate Students
2 of 2
2015
2013
2011
2009
2007
SA+A SA+A SA+A SA+A SA+A
N=859 N=859 N=770 N=754 N=422
ACADEMIC EXPERIENCES (cont.)
Academic Climate
Where appropriate, my courses present diverse views and
perspectives.*
87.0%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
93.8%
My views and perspective are treated respectfully by instructors.*
86.9%
85.9%
84.7%
96.3%
93.9%
93.2%
My views and perspective are treated respectfully by students.*
94.9%
94.5%
93.4%
92.9%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
80.0%
78.1%
73.2%
77.0%
75.0%
Generally, I am satisfied with the quality of the academic advising
provided by my school/college.
76.3%
74.0%
69.7%
74.4%
72.4%
GENERAL EXPERIENCES AT AU
Campus Community
The university actively encourages a(n):**
commitment to public and community service.
93.3%
95.3%
92.7%
92.4%
91.5%
interest in other cultures and global issues.
97.1%
97.3%
97.0%
96.4%
96.6%
commitment to creating a campus community where everyone
has a sense of belonging.**
85.6%
88.7%
84.8%
78.3%
respect for diverse views and perspectives.
91.1%
92.1%
89.8%
88.1%
commitment to social responsibility.
93.9%
96.0%
94.5%
93.6%
89.4%
87.9%
83.3%
85.4%
Yes 97.1%
Unsure 2.9%
No 0.0%
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
*The wording of the question changed slightly in 2013.
**The wording of the question changed slightly in 2015.
97.1%
2.5%
0.4%
96.0%
2.9%
1.1%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
Do you plan to complete your degree at AU?
2015 Campus Climate Survey
81.9%
Results By Underrepresented Minority and International
Academic and General Experiences
Graduate Students
1 of 2
AU
Total
SA+A
N=859
Underrep.
Minority
SA+A
N=154
Int'l
Other
SA+A
N=115
SA+A
N=459
ACADEMIC EXPERIENCES
Courses
Courses are intellectually challenging.
90.1%
94.7%
90.4%
90.6%
I am satisfied with the value of what I learn in my courses.
87.1%
91.2%
91.2%
86.7%
Courses adequately prepare me to secure a position in my field.
83.3%
87.1%
82.6%
83.4%
Generally I am satisfied with the quality of my courses.
87.6%
93.2%
92.0%
87.8%
Faculty
Faculty facilitate and encourage cooperative research projects between
students and faculty.
68.6%
69.4%
74.7%
67.9%
Faculty are accessible.
94.1%
93.9%
97.4%
94.5%
Faculty are highly knowledgeable.
98.3%
99.3%
96.5%
98.9%
Faculty effectively facilitate student learning.
90.0%
88.6%
99.1%
89.6%
Generally, I am satisfied with the quality of the faculty.
90.9%
93.1%
93.8%
90.9%
Students
Students are generally conscientious about their studies.
89.5%
90.6%
86.7%
90.7%
Other students' intellectual contributions aid in my learning.
86.0%
83.8%
87.4%
87.8%
Academic Climate
Where appropriate, my courses present diverse views and perspectives.
87.0%
81.4%
90.6%
87.7%
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
93.8%
93.0%
92.5%
95.6%
My views and perspective are treated respectfully by students.
94.9%
89.2%
97.1%
96.5%
School/College Advising
I am satisfied with the accuracy of the advice I have received.
80.0%
80.0%
89.8%
78.6%
Generally, I am satisfied with the quality of the academic
advising provided by my school/college.
76.3%
75.6%
86.3%
74.4%
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
2015 Campus Climate Survey
Results By Underrepresented Minority and International
Academic and General Experiences
Graduate Students
2 of 2
AU
Total
SA+A
N=859
Underrep.
Minority
SA+A
N=154
Int'l
Other
SA+A
N=115
SA+A
N=459
OVERALL CAMPUS SERVICES
I understand how to navigate university services.
77.7%
73.7%
83.7%
78.3%
When I have a problem on campus, I know where to go to resolve it.
67.5%
60.0%
77.2%
67.9%
When I have a problem on campus, staff work with me diligently to
resolve it.
83.5%
80.2%
90.4%
85.3%
When I have a problem on campus, staff show appropriate levels of
concern and respect.
85.4%
84.4%
91.4%
85.8%
GENERAL EXPERIENCES AT AU
Campus Community
I feel welcome on campus.
93.5%
87.0%
95.9%
96.2%
The university actively encourages a(n):
commitment to public and community service.
93.3%
88.3%
91.5%
95.8%
interest in other cultures and global issues.
97.1%
95.1%
96.7%
98.3%
commitment to creating a campus community where everyone has
a sense of belonging.
85.6%
75.9%
90.2%
88.9%
respect for diverse views and perspectives.
91.1%
85.3%
97.8%
91.7%
commitment to social responsibility.
93.9%
92.2%
94.5%
94.6%
89.4%
85.1%
96.0%
89.9%
97.1%
2.9%
0.0%
94.9%
5.1%
0.0%
100.0%
0.0%
0.0%
97.5%
2.5%
0.0%
Overall Experience
Overall, I am satisfied with my experience as an AU student.
Do you plan to complete your degree at AU?
Yes
Unsure
No
SA = Strongly Agree, A = Agree. Results exclude those without an opinion.
Number of respondents varies by question.
2015 Campus Climate Survey
Results By School/College
Community Service by School
Graduate Students
1 of 1
AU
Total
COMMUNITY SERVICE
How many hours do you spend in a typical 7 day week
participating in community service related activities in the
DC metro area?
Number of respondents varies by question.
2015 Campus Climate Survey
CAS
(N=832) (N=238)
KSB
SIS
SOC
SPA
(N=99)
(N=261)
(N=86)
(N=144)
0
1-5
6-10
11-15
16 or more
84.7%
13.5%
0.8%
0.5%
0.5%
84.3%
14.7%
0.0%
1.0%
0.0%
84.6%
9.6%
3.9%
1.9%
0.0%
81.3%
17.2%
0.8%
0.0%
0.8%
86.4%
11.4%
0.0%
0.0%
2.3%
92.3%
7.7%
0.0%
0.0%
0.0%
% Yes
15.3%
15.7%
15.4%
18.8%
13.6%
7.7%
Results by Gender
University Response to Sexual Assault
Graduate Students
AU
Total
N=832
UNIVERSITY RESPONSE TO SEXUAL ASSAULT
If a friend or I were sexually assaulted, I would know where to go to
get help.
No opinion/not applicable
Of those with an opinion:
Strongly Agree
Agree
Disagree
Strongly Disagree
I feel confident that AU has the resources to help victims of sexual
assault from crisis to recovery.
No opinion/not applicable
Of those with an opinion:
Strongly Agree
Agree
Disagree
Strongly Disagree
AU educates students about resources available to victims of sexual
assault so that students know where to go if this ever happens to
them.
No opinion/not applicable
Of those with an opinion:
Strongly Agree
Agree
Disagree
Strongly Disagree
Number of respondents varies by question.
2015 Campus Climate Survey
Gender
Female
Male
N=558
N=274
9.4%
7.5%
13.2%
32.7%
52.9%
10.9%
3.6%
31.4%
54.3%
11.2%
3.1%
35.5%
49.8%
10.2%
4.6%
20.6%
18.2%
25.5%
31.5%
56.2%
7.7%
4.6%
29.1%
58.0%
8.4%
4.6%
37.2%
51.7%
6.4%
4.7%
12.4%
10.1%
16.9%
32.3%
55.9%
8.9%
2.9%
29.5%
57.9%
10.3%
2.3%
39.1%
51.0%
5.7%
4.2%
Overall Results - Frequency of Use
Campus Services
Graduate Students
Frequency of Use*
Once a
A few times
semester
a semester
Weekly or
more
N
Never
749
33.9%
45.9%
19.5%
0.7%
Registration/Student Records
748
51.7%
39.3%
8.7%
0.3%
Student Accounts
742
38.4%
47.0%
14.2%
0.4%
AU Central Overall
747
17.1%
48.3%
33.9%
0.7%
Bender Library
In Person
728
13.1%
13.9%
38.1%
35.0%
On Line
687
12.2%
9.0%
37.1%
41.6%
Eaten on Campus (Dining Services)
381
34.1%
14.7%
35.2%
16.0%
Campus Computer Labs
345
40.0%
15.9%
31.3%
12.8%
Campus Store
340
37.4%
40.3%
22.1%
0.3%
Public Safety
382
78.8%
13.6%
5.8%
1.8%
Shuttle Service
345
20.9%
5.5%
24.1%
49.6%
N
Never
Frequency of Use*
Once to
three times
More than
three times
630
55.1%
37.6%
7.3%
88
31.8%
40.9%
27.3%
AU Central
Financial Aid/Student Loans
Career Services
University Career Center
(Includes only non-Kogod students)
Kogod Center for Career
Development (KCCD)
(Includes only Kogod students)
*All services questions asked about usage over the course of the academic year.
2015 Campus Climate Survey
Overall Results - Use and Ratings
Campus Services
Graduate Students
1 of 2
Use
Ratings
N
%
Use
757
42.7%
N
E
G
F
P
Amount of award
316
25.6%
34.5%
27.2%
12.7%
Processing of award
312
44.2%
36.9%
12.5%
6.4%
228
32.0%
42.5%
18.0%
7.5%
378
31.2%
39.7%
18.5%
10.6%
705
24.1%
48.8%
20.9%
6.2%
488
28.3%
43.4%
19.5%
8.8%
355
34.4%
44.8%
15.5%
5.4%
448
25.0%
46.4%
19.2%
9.4%
597
31.2%
44.2%
19.3%
5.4%
14.1%
4.3%
5.9%
11.3%
21.2%
14.6%
8.9%
0.5%
2.3%
7.5%
2.5%
1.4%
20.8%
21.8%
25.4%
23.2%
26.9%
8.9%
14.6%
7.9%
7.7%
6.9%
10.5%
24.1%
18.0%
26.4%
10.5%
14.8%
12.0%
9.4%
Assistantship/Fellowship/Scholarship
Work/service component experience
Student Loans
Processing of loan by Office of Financial Aid
Billing and Payment
Billing and payment process
AU Central Financial Aid/Student Loans
Ability to resolve your issue(s)
AU Central Registration/Student Records
756
52.3%
N/A
N/A
749
66.1%
748
48.3%
Ability to resolve your issue(s)
AU Central Student Accounts
Ability to resolve your issue(s)
AU Central Overall
Quality of the service received
742
747
61.6%
82.9%
Professional attitude and courtesy of staff
610
33.9%
47.7%
Bender Library
In Person
728
87.0%
On Line
687
87.8%
Customer service within the library
589
54.0%
39.6%
Library collections
610
40.5%
45.9%
General facilities
623
28.3%
43.0%
Usabiliy of on-line tools
637
34.7%
48.2%
The quality of research assistance that I receive
437
51.3%
38.4%
Career Services
University Career Center
630
44.9%
(Includes only non-Kogod students)
Career and internship advising
226
29.2%
41.2%
Merit awards advising
110
34.6%
29.1%
Job and internship opportunities
228
20.6%
46.1%
Networking with alumni and employers
181
25.4%
43.7%
Online resources
219
22.4%
43.8%
Kogod Center for Career Development (KCCD)
88
68.2%
(Includes only Kogod students)
Career advising
57
35.1%
43.9%
Kogod-specific opportunities
54
24.1%
37.0%
Networking with alumni and employers
50
22.0%
48.0%
Online resources
53
34.0%
30.2%
E = Excellent, G = Good, F = Fair, P = Poor. Ratings results excludes those who did not use or were without an opinion.
2015 Campus Climate Survey
Overall Results - Use and Ratings
Campus Services
Graduate Students
2 of 2
Use
N
Ratings
%
Use
N
E
G
Dining Services
381
65.9%
Eaten on Campus
Quality of food on-campus
243
7.4%
36.2%
Variety of on-campus eateries
243
7.4%
21.4%
Hours of operation of on-campus eateries
229
10.5%
36.2%
Customer Service in on-campus eateries
234
13.7%
31.6%
Overall experience
243
6.6%
36.6%
Campus Computer Labs
345
60.0%
Availability of public computers
199
37.2%
46.7%
Quality of computing facilities
194
24.7%
50.0%
Campus Store
340
62.7%
Availability of required course materials and supplies
166
22.9%
47.0%
Variety of non-textbook merchandise (e.g. clothing)
185
25.4%
52.4%
Customer service
201
27.9%
50.8%
Information Technology
N/A
N/A
AU sponsored email services
354
31.4%
48.9%
AU portal services
373
22.5%
49.1%
AU website
374
20.6%
51.3%
AU mobile website
258
17.4%
40.3%
AU wired and wireless internet access
375
24.8%
48.8%
Public Safety
382
21.2%
Professional attitude, helpfulness and courtesy of staff
80
47.5%
38.8%
Timeliness of response from Public Safety employees
75
38.7%
37.3%
Shuttle Service
345
79.1%
Driving practices of drivers
269
52.8%
36.1%
Cleanliness of buses
270
51.1%
37.4%
Overall quality
271
44.7%
44.7%
E = Excellent, G = Good, F = Fair, P = Poor. Ratings results excludes those who did not use or were without an opinion.
N
AU Central Overall
What issues do you interact with AU Central about the most?
Financial aid/student loans
Registration/student records/transcripts
Student accounts (billing and payment)
2015 Campus Climate Survey
%
609
37.3%
27.1%
35.6%
F
P
39.9%
40.7%
30.1%
32.5%
40.3%
16.5%
30.5%
23.1%
22.2%
16.5%
14.6%
19.1%
1.5%
6.2%
24.7%
21.1%
16.4%
5.4%
1.1%
5.0%
15.8%
21.5%
21.9%
28.3%
20.3%
4.0%
7.0%
6.2%
14.0%
6.1%
6.3%
14.7%
7.5%
9.3%
8.9%
10.0%
8.1%
2.2%
1.5%
2.6%
Results By Year: 2007 - 2015
Campus Services
Graduate Students
Provost Division
Bender Library**
Customer service within the library
Library collections
General facilities
Quality of research assistance
Usability of on-line tools*
Campus Computer Labs***
Availability of public computers*
Quality of computing facilities*
Career Services
Career Center
2015
E+G
N=859
2013
E+G
N=869
2011
E+G
N=770
2009
E+G
N=754
1 of 4
2007
E+G
N=422
93.6%
86.4%
71.3%
82.9%
82.9%
95.4%
87.4%
68.9%
89.6%
80.0%
64.9%
58.9%
55.4%
85.5%
84.2%
84.2%
83.9%
74.7%
81.9%
73.5%
74.7%
84.1%
71.4%
80.5%
57.2%
74.3%
70.7%
61.0%
56.0%
74.4%
64.9%
59.9%
57.8%
62.8%
(Includes only non-Kogod students)
Career and internship advising
Merit awards advising
Job and internship opportunities
Advising on job or internship search and preparation
Career advising and long term goals/planning assistance
Networking opportunities with alumni and employers
Online resources
Kogod Center for Career Development (KCCD)
70.4%
63.6%
66.7%
69.1%
66.2%
(Includes only Kogod students)
Career advising
79.0%
67.4%
78.9%
Kogod-specific opportunities
61.1%
47.7%
63.5%
Networking with alumni and employers
70.0%
50.0%
60.7%
Online resources
64.2%
59.2%
67.7%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
*Question wording for many services change slightly over time. Use caution when comparing results between years.
**The structure of the questions for this service changed over time. Use caution when comparing results across years.
***Service is related to two divisions and appears in both.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Campus Services
Graduate Students
Finance & Treasury Division
2015
E+G
N=859
2013
E+G
N=869
2011
E+G
N=770
2009
E+G
N=754
2 of 4
2007
E+G
N=422
Campus Computer Labs***
Availability of public computers*
83.9%
81.9%
74.7%
71.4%
57.2%
Quality of computing facilities*
74.7%
73.5%
84.1%
80.5%
74.3%
Campus Store
Availability of required course materials and supplies
69.9%
70.0%
59.3%
Variety of non-textbook merchandise (e.g. clothing)
77.8%
76.3%
70.4%
Customer service
78.6%
82.3%
75.2%
Information Technology
AU sponsored email services
80.2%
83.4%
83.1%
81.1%
AU portal services
71.6%
69.5%
76.3%
AU website
71.9%
71.5%
70.5%
AU mobile website
57.8%
62.7%
AU wired and wireless internet access
73.6%
58.2%
72.1%
79.1%
Public Safety
Professional attitude, helpfulness and courtesy of staff
86.3%
87.8%
82.4%
90.2%
Timeliness of response from Public Safety employees
76.0%
85.7%
79.8%
Shuttle Service
Driving practices of drivers
88.9%
89.4%
89.4%
Cleanliness of buses
88.5%
89.6%
89.3%
Overall quality
89.3%
85.1%
80.5%
78.1%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
*Question wording for many services change slightly over time. Use caution when comparing results between years.
***Service is related to two divisions and appears in both.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Campus Services
Graduate Students
Campus Life Division
2015
E+G
N=859
2013
E+G
N=869
2011
E+G
N=770
2009
E+G
N=754
3 of 4
2007
E+G
N=422
Dining Services**
Overall quality of food on-campus*
43.6%
43.9%
39.9%
43.4%
Variety of on-campus eateries
28.8%
34.3%
33.2%
38.4%
Hours of operation of on-campus eateries
46.7%
52.0%
55.2%
54.5%
Customer Service in on-campus eateries
45.3%
54.7%
53.9%
Overall experience
43.2%
48.2%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
*Question wording for many services change slightly over time. Use caution when comparing results between years.
**The structure of the questions for this service changed over time. Use caution when comparing results across years.
2015 Campus Climate Survey
Results By Year: 2007 - 2015
Campus Services
Graduate Students
AU Central
2015
E+G
N=859
2013
E+G
N=869
2011
E+G
N=770
2009
E+G
N=754
4 of 4
2007
E+G
N=422
Assistantship/Fellowship/Scholarship
Amount of award
60.1%
62.6%
73.6%
68.7%
56.0%
Processing of award
81.1%
80.6%
80.5%
83.9%
59.7%
Work/service component experience*
74.6%
72.8%
65.4%
78.0%
67.6%
Financial Aid/Student Loans
Ability to resolve your issue(s)
71.7%
72.7%
66.8%
79.3%
74.2%
Professional attitude and courtesy of staff
Processing of student loan
70.9%
72.8%
70.0%
63.1%
57.4%
AU Central - Registration/Student Records
Ability to resolve your issue(s)
79.2%
77.4%
72.7%
Professional attitude and courtesy of staff
82.3%
76.4%
80.4%
AU Central - Billing & Payment
Ability to resolve your issue(s)
71.4%
70.4%
70.1%
Professional attitude and courtesy of staff
76.7%
76.0%
76.0%
Billing and payment process
72.9%
68.9%
68.5%
72.7%
AU Central Overall
Professional attitude and courtesy of staff
82.1%
Quality of the service received
75.4%
77.8%
72.2%
E+G= Excellent and Good. Results exclude those without an opinion. Number of respondents varies by question.
2015 Campus Climate Survey
Undergraduate Demographics
1 of 1
CAS
KOGOD
SIS
SOC
SPA
Survey
Respondents
N=1393
28.4%
13.1%
26.6%
14.1%
17.8%
Enrolled Spring
2015
N=6844
27.6%
15.4%
26.3%
13.7%
17.0%
Full-time
95.3%
94.9%
Freshman
Sophomore
Junior
Senior
22.3%
27.1%
21.9%
28.6%
20.3%
23.7%
25.7%
30.3%
Female
Male
67.0%
33.0%
62.0%
38.0%
International
Domestic Minority
Domestic Non-Minority
Not Reported
7.4%
14.9%
72.4%
5.3%
7.7%
17.3%
69.8%
5.3%
First-Generation
Yes
10.5%
11.0%
University College
Yes
25.1%
22.0%
AU Scholars
Yes
6.2%
3.7%
School/College
Enrollment Status
Class
Gender
Ethnicity / Visa Status
Response rate: 20.4%
2015 Campus Climate Survey
Graduate Demographics
1 of 1
Survey
Respondents
Enrolled
Spring 2015
CAS
KSB
MULTI
SIS
SOC
SPA
N=832
28.6%
11.9%
0.5%
31.4%
10.3%
17.3%
N=3022
32.1%
12.3%
0.4%
26.3%
11.0%
17.9%
Full-time
62.0%
57.9%
Degree
Masters
PhD
87.5%
12.5%
87.7%
12.3%
Gender
Female
Male
67.1%
32.9%
62.9%
37.1%
International
Domestic Minority
Domestic Non-Minority
Not Reported
13.8%
18.5%
55.2%
12.5%
13.9%
19.8%
53.0%
13.4%
School/College
Enrollment Status
Ethnicity / Visa Status
Response rate: 27.5%
2015 Campus Climate Survey
UG Survey Instrument
The 2015 Campus Climate Survey asks about many aspects of your experiences this year concerning academics,
university services, and the campus community. The results of this survey are used to assess and improve the
university.
Participation is voluntary, and you may opt out at any time. Please feel free to skip any individual question you do
not wish to answer. Your survey response will be kept strictly confidential. Results will only be reported in the
aggregate and answers to open ended questions will be identified only by program. Because your comments will be
shared with university administrators, please do not include information that can be used to identify you in your
comments. Office of Institutional Research and Assessment staff will review comments in order to remove
identifying information.
The survey should take about 10-25 minutes to complete, depending on how many open ended questions you
would like to answer. If you have any questions regarding the survey, please contact the Office of Institutional
Research and Assessment at oira@american.edu or (202) 885-6157.
If you would like to begin the survey, click the button below.
ACADEMIC EXPERIENCES
The following questions ask about your academic experiences BOTH in your PRIMARY MAJOR and in GENERAL.
(SA=Strongly Agree, A=Agree, D=Disagree, SD=Strongly Disagree N/A= No Opinion / Not Applicable)
COURSES
Courses are intellectually challenging.
SA
A
D
SD
N/A
I am satisfied with the value of what I learn in my courses.
SA
A
D
SD
N/A
Generally, I am satisfied with the quality of my courses.
SA
A
D
SD
N/A
Faculty are accessible.
SA
A
D
SD
N/A
Faculty are highly knowledgeable.
SA
A
D
SD
N/A
Faculty effectively facilitate student learning.
SA
A
D
SD
N/A
Generally, I am satisfied with the quality of my faculty.
SA
A
D
SD
N/A
FACULTY
STUDENTS
Students in my classes are generally conscientious
about their studies.
SA
A
D
SD
N/A
Other students’ intellectual contributions aid in my learning.
SA
A
D
SD
N/A
I understand the General Education program learning outcomes.
SA
A
D SD
N/A
The General Education Program provided knowledge and skills
that were applicable to my major.
SA
A
D
N/A
GENERAL EDUCATION PROGRAM
SD
WRITING AND QUANTITATIVE PREPARATION
To what extent have the courses in your major helped you gain a better understanding of statistical and quantitative analysis?
□ Very Much □ Quite a Bit □ Some □ Very Little
To what extent have the courses outside your major helped you gain a better understanding of statistical and quantitative
analysis?
□ Very Much □ Quite a Bit □ Some □ Very Little
To what extent have the courses in your major helped you gain stronger written communication skills?
□ Very Much □ Quite a Bit □ Some □ Very Little
To what extent have the courses outside your major helped you gain stronger written communication skills?
□ Very Much □ Quite a Bit □ Some □ Very Little
ACADEMIC CLIMATE
Where appropriate, my courses present diverse views and
perspectives.
SA
A
D
SD
N/A
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
SA
A
D
SD
N/A
My views and perspectives are treated respectfully by
other students.
SA
A
D
SD
N/A
SCHOOL/COLLEGE ACADEMIC ADVISING
I am satisfied with the accuracy of the advice I have received.
SA
A
D
SD
N/A
Generally, I am satisfied with the quality of the academic
advising provided by my school/college.
SA
A
D
SD
N/A
You answered disagree or strongly disagree to at least one of the above questions concerning advising. Please elaborate. Why
do you disagree?
_____________________________________________________________________________________________
OVERALL ACADEMIC EXPERIENCES
What one thing about your program has been of the greatest value to you?
_____________________________________________________________________________________________
What one thing about your program is in the most need of change?
_____________________________________________________________________________________________
2014-2015 CAMPUS SERVICES
Please answer the following questions based on your personal experiences this academic year (Aug 2014 to present).
OVERALL SERVICES
I understand how to navigate university services.
SA
A
D
SD
N/A
When I have a problem on campus, I know where to go
to resolve it.
SA
A
D
SD
N/A
When I have a problem on campus, staff work with me
diligently to resolve it.
SA
A
D
SD
N/A
When I have a problem on campus, staff show appropriate
levels of concern and respect.
SA
A
D
SD
N/A
2014-2015 CAMPUS SERVICES
In this section, you will be asked about a selection of university services. Please indicate whether or how often you have used
the services and rate them based on your personal experiences this academic year (Aug 2014 to present).
STUDENT LOANS
Do you have a student loan?
□
Yes
□
No
Processing of loan by Office
of Financial Aid
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
BILLING AND PAYMENT
Billing and payment process
AU CENTRAL
How often have you interacted with AU Central for issues related to financial aid/student loans?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Ability to resolve your issue(s)
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
How often have you interacted with AU Central for issues related to registration/student records/transcripts?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Ability to resolve your issue(s)
Excellent
□
Good Fair
□
□
Poor
□
No Opinion/Not Applicable)
□
How often have you interacted with AU Central for issues related to student accounts (billing and payment)?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Ability to resolve your issue(s)
Excellent
□
Good Fair
□
□
How often have you interacted with AU Central OVERALL?
□ Never
□ Once a semester
□ A few times a semester
Excellent
Professional attitude and courtesy of staff
□
Overall quality of the service received
□
What issues do you interact with AU Central about the most?
□ Financial aid/student loans
□ Registration/student records/transcripts
□ Student accounts (billing and payment)
Good Fair
□
□
□
□
Poor
□
No Opinion / Not Applicable
□
□ Weekly or more
Poor
□
□
No Opinion / Not Applicable
□
□
BENDER LIBRARY
How often have you used Bender Library or library services IN PERSON?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
How often have you used library services ON LINE?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Excellent
Customer service within the Library
□
Library collections (books, ebooks,
journals, databases, media, etc.)
□
General Facilities (study space, etc.)
□
Usability of on-line tools (Searchbox,
□
catalog, etc.)
The quality of research assistance that I receive
(at the reference desk, research chat, personal
appointment)
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
How useful are ebooks as a resource in conducting your research?
□ Very Useful □ Useful □ Somewhat Useful □ Not Useful □ No Opinion / Not Applicable
CAMPUS COMPUTER LABS
How often do you use public computers outside of class?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Which public computers do you typically use?
□
Anderson Computing Complex
□
Library
□
New Media Center in Library
□
CTRL Lab
□
SPA Lab
□
Other campus labs
□
None, I use my own device for all my computing needs
(if applicable):
Availability of public computers
Quality of computing facilities
Excellent
□
□
Good Fair
□
□
□
□
Poor
□
□
No Opinion / Not Applicable
□
□
Excellent
□
□
□
□
□
Good
□
□
□
□
□
Poor
□
□
□
□
□
No Opinion / Not Applicable
□
□
□
□
□
INFORMATION TECHNOLOGY
AU sponsored email services
AU portal services
AU website
AU mobile website
AU wired and wireless internet access
Fair
□
□
□
□
□
CAMPUS STORE
How often have you used the Campus Store?
□ Never
□ Once a semester
Availability of required course
materials and supplies
Variety of non-textbook
merchandise (e.g. clothing)
Customer service
□ A few times a semester
□ Weekly or more
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
DINING SERVICES
How often have you eaten on campus?
□ Never
□ Once a semester
□ A few times a semester
Excellent
Quality of food on-campus
□
Variety of on-campus eateries
□
Hours of operation of on-campus eateries
□
Customer Service in on-campus eateries
□
Overall experience
□
Good
□
□
□
□
□
□ Weekly or more
Fair
□
□
□
□
□
Poor
□
□
□
□
□
No Opinion / Not Applicable
□
□
□
□
□
Good Fair
Poor
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
Are you enrolled in a meal plan this semester?
□ Yes □ No
RESIDENCE HALLS
Do you live on campus?
□ Yes □ No
Excellent
Floor lounge/social space
Residence hall programs
Residence hall room/suite/apartment
Study space
Overall experience
□
□
□
□
□
□
□
□
□
□
CAREER SERVICES
How often have you used or interacted with the AU Career Center, including the Office of Merit Awards?
(e.g. career or merit award advising, career panels and programs, AU CareerWeb, drop-ins, Job and Internship Fairs, employer
information sessions, site visits, etc.)
□Never
□One to three times
□More than three times
Excellent
Career and internship advising
(e.g. 1-1 appointments, drop-ins)
□
Good Fair
Poor
No Opinion / Not Applicable
□
□
□
□
Merit awards advising (e.g. Early Identification
Program, 1-1 appointments, Fulbright, Boren,
PPIA, etc.)
Job and internship opportunities (e.g. AU
CareerWeb, on-campus recruiting, Job and
Internship Fairs, etc.)
Networking with alumni and employers (e,g,
networking receptions, site visits, panels, Job
and Internship Fairs, etc.)
Online resources (e.g. Career Center website, AU
CareerWeb, InterviewStream, Going Global, etc.)
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
□
□
Have you ever used the Kogod Center for Career Development (KCCD)?
□Never
□One to three times
□More than three times
Excellent
Career advising (1-1 appointments,
□
walk-in, and group sessions)
Kogod-specific opportunities
□
(On-campus recruiting, CareerSource
job/internship postings)
Networking with alumni and employers
□
(Industry Days, NYC trips, receptions, panels,
Alumni Practice Interviews, The Kogod Network)
Online resources (KCCD website,
□
InterviewStream, CareerShift, Going Global,
Vault CareerInsider)
PUBLIC SAFETY
How often have you interacted with campus officers / Public Safety employees?
□ Never
□ Once a semester
□ A few times a semester
Professional attitude, helpfulness and
courtesy of staff
Timeliness of response from Public
Safety employees
Please rate your feeling of safety while on campus
□Excellent
□Good
□Fair
SHUTTLE SERVICE
How often have you used the Shuttle Service?
□ Never
□ Once a semester
Driving practices of drivers
Cleanliness of buses
Overall quality
Excellent
□
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□Poor
□
□No Opinion / Not Applicable
□ A few times a semester
Excellent
□
□
□
□ Weekly or more
Good
□
□
□
□ Weekly or more
Fair
□
□
□
Poor
□
□
□
No Opinion / Not Applicable
□
□
□
What one suggestion would you offer that would improve campus services the most?
_____________________________________________________________________________________________
GENERAL EXPERIENCES AT AU
CAMPUS COMMUNITY
I feel welcome on campus.
SA
A
D
SD
N/A
Commitment to public and community service.
SA
A
D
SD
N/A
Interest in other cultures and global issues.
SA
A
D
SD
N/A
Commitment to creating a campus community where
everyone has a sense of belonging.
SA
A
D
SD
N/A
Respect for diverse views and perspectives.
SA
A
D
SD
N/A
Commitment to social responsibility.
SA
A
D
SD
N/A
The university actively encourages a(n):
COMMUNITY SERVICE
How many hours do you spend in a typical 7 day week participating in community service related activities in the DC metro
area?
□0
□1-5
□6-10
□11-15
□ 16 or more
If you have participated in community or public service, please name up to three places where you have volunteered:
Site 1:
__________________
Location1:
__________________
Site 2:
__________________
Location2:
__________________
Site 3:
__________________
Location3:
__________________
STRESS AND ANXIETY
During the 2014-2015 academic year, which if any of the following factors have affected your individual academic
performance? Check all that apply.
□ Anxiety
□ Stress
□ None of the above
[If yes]: What are the most important sources of your anxiety / stress?
□ Roommate conflict
□ Lack of friends / quality of social life
□ Trouble fitting in
□ Illness or health concerns
□ Lack of sleep and/or insomnia
□ Body image concerns
□ Lack of organization / time management
□ Other: ________________
□ Finances
□ Family problems at home
□ Pressure from family members
□ Homesickness
□ Relationship difficulties
□ Academic workload
□ Grades
□ Pressure from self
□ Uncertainty about future
UNIVERSITY RESPONSE TO SEXUAL ASSAULT
If a friend or I were sexually assaulted, I know where to go to get help.
SA
A
D
SD
N/A
I feel confident that AU has the resources to help victims of sexual
assault from crisis to recovery.
SA
A
D
SD
N/A
AU educates students about resources available to victims of sexual
assault so that students know where to go if this ever happens to them.
SA
A
D
SD
N/A
SA
A
D
SD
N/A
OVERALL EXPERIENCE
Overall, I am satisfied with my experience as an AU student.
Why do you agree/disagree?______________________________________________________________
Do you plan to complete your degree at AU?
□ Yes
□ No
□ Unsure
GR Survey Instrument
The 2015 Campus Climate Survey asks about many aspects of your experiences this year concerning academics,
university services, and the campus community. The results of this survey are used to assess and improve the
university.
Participation is voluntary, and you may opt out at any time. Please feel free to skip any individual question you do
not wish to answer. Your survey response will be kept strictly confidential. Results will only be reported in the
aggregate and answers to open ended questions will be identified only by program. Because your comments will be
shared with university administrators, please do not include information that can be used to identify you in your
comments. Office of Institutional Research and Assessment staff will review comments in order to remove
identifying information.
The survey should take about 10-25 minutes to complete, depending on how many open ended questions you
would like to answer. If you have any questions regarding the survey, please contact the Office of Institutional
Research and Assessment at oira@american.edu or (202) 885-6157.
If you would like to begin the survey, click the button below.
ACADEMIC EXPERIENCES
The following questions ask about your academic experiences.
(SA=Strongly Agree, A=Agree, D=Disagree, SD=Strongly Disagree N/A= No Opinion / Not Applicable)
COURSES
Courses are intellectually challenging.
SA
A
D
SD
N/A
I am satisfied with the value of what I learn in my courses.
SA
A
D
SD
N/A
Courses adequately prepare me to secure a position in my field.
SA
A
D
SD
N/A
Generally, I am satisfied with the quality of my courses.
SA
A
D
SD
N/A
Faculty facilitate and encourage cooperative research projects
between students and faculty.
SA
A
D
SD
N/A
Faculty are accessible.
SA
A
D
SD
N/A
Faculty are highly knowledgeable.
SA
A
D
SD
N/A
FACULTY
Faculty effectively facilitate student learning.
SA
A
D SD
N/A
Generally, I am satisfied with the quality of my faculty.
SA
A
D
SD
N/A
Students are generally conscientious about their studies.
SA
A
D
SD
N/A
Other students’ intellectual contributions aid in my learning.
SA
A
D
SD
N/A
Where appropriate, my courses present diverse views and
perspectives.
SA
A
D
SD
N/A
Instructors manage classrooms to ensure that my views and
perspectives are treated respectfully.
SA
A
D
SD
N/A
My views and perspectives are treated respectfully by
other students.
SA
A
D
SD
N/A
My academic advisor is available when I need him or her.
SA
A
D
SD
N/A
I am satisfied with the accuracy of the advice I have received.
SA
A
D
SD
N/A
Generally, I am satisfied with the quality of the academic
advising provided by my school/college.
SA
A
D
SD
N/A
STUDENTS
ACADEMIC CLIMATE
SCHOOL/COLLEGE ACADEMIC ADVISING
You answered disagree or strongly disagree to at least one of the above questions concerning advising. Please elaborate. Why
do you disagree?
_____________________________________________________________________________________________
OVERALL ACADEMIC EXPERIENCES
What one thing about your program has been of the greatest value to you?
_____________________________________________________________________________________________
What one thing about your program is in the most need of change?
_____________________________________________________________________________________________
2014-2015 CAMPUS SERVICES
Please answer the following questions based on your personal experiences this academic year (Aug 2014 to present).
OVERALL SERVICES
I understand how to navigate university services.
SA
A
D
SD
N/A
When I have a problem on campus, I know where to go
to resolve it.
SA
A
D
SD
N/A
When I have a problem on campus, staff work with me
diligently to resolve it.
SA
A
D
SD
N/A
When I have a problem on campus, staff show appropriate
levels of concern and respect.
SA
A
D
SD
N/A
2014-2015 CAMPUS SERVICES
In this section, you will be asked about a selection of university services. Please indicate whether or how often you have used
the services and rate them based on your personal experiences this academic year (Aug 2014 to present).
ASSISTANTSHIP/FELLOWSHIP/SCHOLARSHIP
Do you have an assistantship, fellowship or scholarship through AU?
□ Yes □ No
Please rate your assistantship / fellowship / scholarship on the basis of the following:
Excellent
Amount of award
□
Processing of award
□
Work/service component experience
□
Good
□
□
□
Fair
□
□
□
Poor
□
□
□
No Opinion / Not Applicable
□
□
□
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
STUDENT LOANS
Do you have a student loan?
□
Yes
□
No
Processing of loan by Office
of Financial Aid
BILLING AND PAYMENT
Billing and payment process
AU CENTRAL
How often have you interacted with AU Central for issues related to financial aid/student loans?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Ability to resolve your issue(s)
Excellent
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
How often have you interacted with AU Central for issues related to registration/student records/transcripts?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Ability to resolve your issue(s)
Excellent
□
Good Fair
□
□
Poor
□
No Opinion/Not Applicable)
□
How often have you interacted with AU Central for issues related to student accounts (billing and payment)?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Ability to resolve your issue(s)
Excellent
□
Good Fair
□
□
How often have you interacted with AU Central OVERALL?
□ Never
□ Once a semester
□ A few times a semester
Professional attitude and courtesy of staff
Overall quality of the service received
Excellent
□
□
Poor
□
No Opinion / Not Applicable
□
□ Weekly or more
Good Fair
□
□
□
□
Poor
□
□
No Opinion / Not Applicable
□
□
What issues do you interact with AU Central about the most?
□
□
□
Financial aid/student loans
Registration/student records/transcripts
Student accounts (billing and payment)
BENDER LIBRARY
How often have you used Bender Library or library services IN PERSON?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
How often have you used library services ON LINE?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Customer service within the Library
Library collections (books, ebooks,
Journals, databases, media, etc.)
General Facilities (study space, etc.)
Usability of on-line tools (Searchbox,
catalog, etc.)
Excellent
□
□
□
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
□
□
The quality of research assistance that I receive
(at the reference desk, research chat, personal
appointment)
□
□
□
□
□
How useful are ebooks as a resource in conducting your research?
□ Very Useful □ Useful □ Somewhat Useful □ Not Useful □ No Opinion / Not Applicable
CAMPUS COMPUTER LABS
How often do you use public computers outside of class?
□ Never
□ Once a semester
□ A few times a semester
□ Weekly or more
Which public computers do you typically use?
□
Anderson Computing Complex
□
Library
□
New Media Center in Library
□
CTRL Lab
□
SPA Lab
□
Other campus labs
□
None, I use my own device for all my computing needs
(if applicable):
Availability of public computers
Quality of computing facilities
Excellent
□
□
Good Fair
□
□
□
□
Poor
□
□
No Opinion / Not Applicable
□
□
Excellent
□
□
□
□
□
Good
□
□
□
□
□
Poor
□
□
□
□
□
No Opinion / Not Applicable
□
□
□
□
□
INFORMATION TECHNOLOGY
AU sponsored email services
AU portal services
AU website
AU mobile website
AU wired and wireless internet access
Fair
□
□
□
□
□
CAMPUS STORE
How often have you used the Campus Store?
□ Never □ Once a semester
□ A few times a semester
Availability of required course
materials and supplies
Variety of non-textbook
merchandise (e.g. clothing)
Customer service
Excellent
□
□ Weekly or more
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
DINING SERVICES
How often have you eaten on campus?
□ Never
□ Once a semester
□ A few times a semester
Excellent
Quality of food on-campus
□
Variety of on-campus eateries
□
Hours of operation of on-campus eateries
□
Customer Service in on-campus eateries
□
Overall experience
□
Good
□
□
□
□
□
Fair
□
□
□
□
□
□ Weekly or more
Poor
□
□
□
□
□
No Opinion / Not Applicable
□
□
□
□
□
CAREER SERVICES
How often have you used or interacted with the AU Career Center, including the Office of Merit Awards?
(e.g. career or merit award advising, career panels and programs, AU CareerWeb, drop-ins, Job and Internship Fairs, employer
information sessions, site visits, etc.)
□Never
□One to three times
□More than three times
Excellent
Career and internship advising
(e.g. 1-1 appointments, drop-ins)
□
Merit awards advising (e.g. Early Identification
Program, 1-1 appointments, Fulbright, Boren,
PPIA, etc.)
□
Job and internship opportunities (e.g. AU
CareerWeb, on-campus recruiting, Job and
Internship Fairs, etc.)
□
Networking with alumni and employers (e,g,
networking receptions, site visits, panels, Job
and Internship Fairs, etc.)
□
Online resources (e.g. Career Center website, AU
CareerWeb, InterviewStream, Going Global, etc.) □
Good Fair
Poor
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□
□
□
□
□
□
□
□
□
Have you ever used the Kogod Center for Career Development (KCCD)?
□Never
□One to three times
□More than three times
Excellent
□
Career advising (1-1 appointments,
walk-in, and group sessions)
Kogod-specific opportunities
□
(On-campus recruiting, CareerSource
job/internship postings)
Networking with alumni and employers
□
(Industry Days, NYC trips, receptions, panels,
Alumni Practice Interviews, The Kogod Network)
Online resources (KCCD website,
□
InterviewStream,
CareerShift, Going Global, Vault CareerInsider)
PUBLIC SAFETY
How often have you interacted with campus officers / Public Safety employees?
□ Never
□ Once a semester
□ A few times a semester
Professional attitude, helpfulness and
courtesy of staff
Timeliness of response from Public
Safety employees
Excellent
□
□
Please rate your feeling of safety while on campus
□Excellent
□Good
□Fair
□ Weekly or more
Good Fair
□
□
Poor
□
No Opinion / Not Applicable
□
□
□
□
□Poor
□
□No Opinion / Not Applicable
SHUTTLE SERVICE
How often have you used the Shuttle Service?
□ Never
□ Once a semester
□ A few times a semester
Excellent
□
□
□
Driving practices of drivers
Cleanliness of buses
Overall quality
Good
□
□
□
□ Weekly or more
Fair
□
□
□
Poor
□
□
□
No Opinion / Not Applicable
□
□
□
What one suggestion would you offer that would improve campus services the most?
_____________________________________________________________________________________________
GENERAL EXPERIENCES AT AU
CAMPUS COMMUNITY
I feel welcome on campus.
SA
A
D
SD
N/A
Commitment to public and community service.
SA
A
D
SD
N/A
Interest in other cultures and global issues.
SA
A
D
SD
N/A
Commitment to creating a campus community where
everyone has a sense of belonging.
SA
A
D
SD
N/A
Respect for diverse views and perspectives.
SA
A
D
SD
N/A
Commitment to social responsibility.
SA
A
D
SD
N/A
The university actively encourages a(n):
COMMUNITY SERVICE
How many hours do you spend in a typical 7 day week participating in community service related activities in the DC metro
area?
□0
□1-5
□6-10
□11-15
□ 16 or more
If you have participated in community or public service, please name up to three places where you have volunteered:
Site 1:
__________________
Location1:
__________________
Site 2:
__________________
Location2:
__________________
Site 3:
__________________
Location3:
__________________
UNIVERSITY RESPONSE TO SEXUAL ASSAULT
If a friend or I were sexually assaulted, I know where to go to get help
SA
A
D
SD
N/A
I feel confident that AU has the resources to help victims of sexual
assault from crisis to recovery.
SA
A
D
SD
N/A
AU educates students about resources available to victims of sexual
assault so that students know where to go if this ever happens to them.
SA
A
D
SD
N/A
SA
A
D
SD
N/A
OVERALL EXPERIENCE
Overall, I am satisfied with my experience as an AU student.
Why do you agree/disagree?______________________________________________________________
Do you plan to complete your degree at AU?
□ Yes
□ No
□ Unsure