TeleManagement Forum
Overview
The Driving Force Behind the
New Generation Operations Systems
and Software
Hisashi Tada
TM Forum – Advisory Director
With multiple downward pressures on price .…
OverOvercapacity
capacity
New
New
technologies
technologies
Competition
Competition
(direct
(direct
and
andindirect)
indirect)
Government
Government
&&
regulators
regulators
Price
Price
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Telecom must learn from other lean industries
Low-cost airlines –
•Heavy use of IT and customer self-service
•Demand based pricing
•High occupancy levels
•Heavy use of outsourcing
Banking –
•Highly automated capital flows
•Customer self-service
•Elimination of manual back-offices
•Fast-changing financial product life-cycles
Retailing –
•Highly automated flow-through
•Just-in time stock control
•Management of cost-base end-end
•Flexible product life-cycles
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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‘Lean’ operator goals
ƒ Ultra low cost operations
•
•
•
•
•
High levels of automation & integration
Information integrity
Customer self management
Low cost of change
Commercially available, off-the-shelf, software
ƒ Highly flexible infrastructure
•
•
•
•
•
Service development at Internet speed
Fast time-to-revenue
Rapid response to business changes and competition
Real-time flow-through service delivery
QoS guarantees
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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What is the TM Forum?
The TMF is the world’s trade association for telecom operations and
systems. It has around 500 member companies in 60 countries
encompassing the most important players in the whole telecom value
chain. It has 3 primary roles:
Guidance/
Leadership -
Providing the telecom
industry with a common
language and ways of
seeing things to reduce
fragmentation to a
minimum
• Best practices
• Frameworks
• Information
• Training
• Education
• Benchmarks
Standards -
providing the telecom
industry with a
minimum number of
‘cardinal’ standards to
drive least cost of
development and
deployment
• Interfaces
• Contracts
Ecosystem –
providing the telecom
industry with a
capability for
networking, enabling
business flow and
ideas exchange
through conferences,
webinars and online
information exchange
• Data models
•Test specs and tools
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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TMForum’s vision
To lead the emergence of continuously profitable, lean
and agile providers delivering excellent services to
their customers
TMForum’s vision is of a transformed communications
services market where:
Operators achieve
radically improved
levels of service
innovation,
customer service
and operational
efficiency
By
implementing
high levels of
flexible
business process
automation
Through easily
integrated, open
standard software
provided by strong
and profitable
supply chain
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Our key functions
be the focal point and “voice” of the
telecom operations sector worldwide
stimulate a vibrant,
open marketplace for
operations systems
serve as an open
and legal forum
for industry
collaboration
lead, educate and
To lead the emergence
inform the
of continuously
marketplace
profitable, lean and
agile providers
delivering excellent
drive the timely
services to their
development of
customers
open frameworks &
standards
promote and enable
experimentation
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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What are NGN management challenges?
ƒ Personalization and Generalized Mobility with role-based
access
ƒ Markets
• Fragmentation of service market
• Niche products
• Shortened Product/Service Lifecycles
ƒ Multiple Trading Partners
ƒ Complex Value Chains & Business Models
ƒ Separation of
• NGN Services and Applications
• NGN Transport (mainly packet-based and partly control plane driven)
ƒ Management Agility
• Mass customisation in a componentized environment
• Mgmt componentisation has to follow trading infrastructure changes
ƒ New Business Models require new business functions
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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NGN management relationships
ƒ NGN management solutions requires the integration of
business and networking concerns
• How the organization does business (the eTOM)
• How the solution is architected (the NGOSS TNA)
 functional, information and physical architectures
• How the solution is developed, managed and used
(the NGOSS Lifecycle and Methodology
with view-centric and model-driven approach)
• How the solution is modeled, and its behavior orchestrated (SID,
MTNM, MTOSI, etc)
ƒ Thus, possible collaborations include
•
•
•
•
Business – a new track in ITU-T, already in 3GPP
Architecture – OMG MDA, ITU-T, 3GPP, ETSI, ATIS
Lifecycle – OMG MDA, 3GPP, ITU-T
Modeling – ITU-T, 3GPP, ETSI, ATIS
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Drive
Strategy
Create
Business
Guidelines
NGN-M
SPLC
Industry Liaison TPC
Business Tools
eTOM
Telecom Application Map
Revenue Assurance
SLA Management
Benchmarking
SID
SOX
Procurement Guidelines
NGOSS
Business
Requirements
Develop
Software
Defining Requirements
for NGOSS-based
Development
•SLA Handbook
•Revenue Assurance
•Business Process
Management
Demonstrate
Solutions
NGOSS Developers Tools
eTOM
Process
Model
Technology
SID
Neutral
Compliance
Information
Architecture
Model
Lifecycle and Methodology
NGOSS
Compliant
Interfaces
Using NGOSS to build
standard software
interfaces
•MTOSI
•MTNM
•IPNM
•CO~OP
Catalyst Program
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
Collaboration Tools
Thought Leadership/Strategy
OpenOSS, Collaboration Workspace, www, Web Comminities
TM Forum Collaboration Program
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Technical Program
The program behind the “Technology Leadership”
Creating de facto industry standards for OSS/BSS
ƒ NGOSS
• Driving the future of service provider business process
automation
ƒ Market Collaboration Projects
• Solving specific problems in specific industries
ƒ Catalyst Program
• The living lab of NGOSS
ƒ Industry Liaisons
• Cross-pollination of ideas with other industry organizations
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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…built around four key frameworks
NGOSS is based on 4 key
toolsets that form the
NGOSS Toolkit
•Business Process
Framework – the eTOM
•Enterprise wide information
framework – the SID
•Systems integration
framework – the Architecture
•Applications Framework –
the Application Map
New Generation OSS Toolkit
Business
Process
Framework
( Enhanced Telecom
Operations Map - eTOM )
Applications
Framework
( Telecom Applications
Map - TAM )
Enterprise-wide
Framework
( Shared Information and
Data Model – SID )
Systems
Integration
Framework
( Technology Neutral
Architecture – TNA )
TM Forum Lean Operator Program
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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New Generation OSS Toolkit
Business
Enterprisewide
Process
Framework
Framework
eTOM: the Big Picture
( Enhanced
Telecom Operations
Map - eTOM )
( Shared
Information and
Data Model – SID )
Applications
Framework
Systems
Integration
Framework
( Telecom Applications Map TAM )
( Technology Neutral
Architecture – TNA )
TM Forum Lean Operator Program
Customer
Strategy, Infrastructure & Product
Strategy &
Commit
Operations
Infrastructure Product
Lifecycle
Lifecycle
Management Management
Operations
Support &
Readiness
Fulfillment
Assurance
Marketing & Offer Management
Customer Relationship Management
Service Development & Management
Service Management & Operations
Resource Development & Management
(Application, Computing and Network)
Resource Management & Operations
(Application, Computing and Network)
Supply Chain Development & Management
Supplier/Partner Relationship Management
Billing
Enterprise Management
Strategic & Enterprise
Planning
Financial & Asset
Management
Enterprise Risk
Management
Enterprise Effectiveness
Management
Stakeholder & External
Relations Management
Knowledge & Research
Management
Human Resources
Management
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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The SID Business Framework (GB922)
New Generation OSS Toolkit
Business
EnterpriseProcess
wide
Framework
Framework
( Enhanced
Telecom Operations
Map - eTOM )
( Shared
Information and
Data Model – SID )
Applications
Framework
Systems
Integration
Framework
( Telecom Applications Map TAM )
( Technology Neutral
Architecture – TNA )
TM Forum Lean Operator Program
Market / Sales
Market Strategy & Plan
Marketing Campaign
Contact/Lead/Prospect
Market Segment
Competitor
Sales Statistic
Product
Strategic Product
Portfolio Plan
Product Performance
Product Specification
Product Offering
Product Usage Statistic
Customer
Customer Order
Customer Problem
Applied Customer Billing
Rate
Customer Bill Collection
Customer Interaction
Customer Statistic
Customer SLA
Customer Bill
Customer Bill Inquiry
Service
Service Applications
Service Performance
Service Strategy & Plan
Service Specification
Service Configuration
Service Usage
Service Trouble
Resource
Resource Topology
Resource Performance
Resource Strategy &
Plan
Resource Specification
Resource Configuration
Resource Usage
Resource Trouble
Resource Test
S/P Performance
S/P Bill
Supplier/Partner
S/P Interaction
S/P Order
S/P Problem
S/P Bill Inquiry
S/P Plan
S/P Product
S/P SLA
S/P Statistic
S/P Payment
Product
Customer
Sales Channel
Service
Resource
Supplier / Partner
Enterprise
Service Test
Common Business
Party
Business Interaction
Location
Policy
(Under Construction)
Agreement
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Campaign
Campaign
Management
Management
Market / Sales
New Generation OSS Toolkit
Business
EnterpriseProcess
wide
Framework
Framework
Channel
ChannelSales
Sales
Management
Management
( Enhanced
Telecom Operations
Map - eTOM )
( Shared
Information and
Data Model – SID )
Applications
Framework
Systems
Integration
Framework
( Telecom Applications Map TAM )
Product
TM Forum Lean Operator Program
Product
ProductLife
LifeCycle
Cycle
Management
Management
Fulfilment
Assurance
Billing
Fraud
Fraudmanagement
management
Customer
Customer
contact,
contact,
retention
retention&&
loyalty
loyalty
Customer
Customer
self
self
management
management
Order
Order
management
management
Customer
Customer
QOS/
QOS/SLA
SLA
management
management
Customer
Customerservice
service
/ /account
accountproblem
problem
resolution
resolution
Customer
Customer
billing
billing
management
management
Customer Management
Service Management
Resource
Resource
inventory
inventory
man’ment
man’ment
Service
Service
design
design/ /
assign
assign
Workforce
Workforce
man’ment
man’ment
Service
Service
Configuration
Configuration
management
management
Resource
Resource
design
design/ /
assign
assign
Resource
Resource
provisioning
provisioning/ /
configuration
configuration
Service
Service
performance
performance
management
management
Service
Service
quality
quality
monitoring
monitoring&&
impact
impact
analysis
analysis
Service
Service
problem
problem
management
management
Correlation
Correlation
&&root
root
cause
cause
analysis
analysis
Resource
Resource
performance
performance
monitoring/
monitoring/
management
management
Resource
Resource
data
data
mediation
mediation
Revenue
Revenue
assurance
assurance
management
management
Invoicing
Invoicing
and
and
receivables
receivables
management
management
Service
Servicerating
rating
/ /discounting
discounting
management
management
Billing
Billingdata
data
mediation
mediation
Resource Management
Resource
Resource
logistics
logistics
Resource
Resource
planning/
planning/
optimisation
optimisation
Supplier / Partner
Management
Enterprise Management
Resource
Resource
status
status
monitoring
monitoring
Resource
Resource
activation
activation
Partner
Partnermanagement
management
HR
HR
Management
Management
Resource
Resource
testing
testing
Man’ement
Man’ement
Resource
Resource
problem
problem
man’ement
man’ement
supply
supplychain
chainmanagement
management
Financial
Financial
Management
Management
Asset
Asset
Management
Management
Security
Security
Management
Management
Arbitrage
Arbitrage
man’ment
man’ment
Real-time
Real-time
billing
billing
man’ment
man’ment
Wholesale
Wholesale/ /interconnect
interconnect
billing
billing
Knowledge
Knowledge
management
management
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
Integration infrastructure:
bus technology/ middleware / business process management
Product
Product//service
service
catalogue
catalogue
( Technology Neutral
Architecture – TNA )
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New Generation OSS Toolkit
Business
EnterpriseProcess
wide
Framework
Framework
Technology Neutral Architecture
Shared
Information
Component
registrations
Service
registrations
Contract
registrations
Contract Instance
registrations
( Enhanced
Telecom Operations
Map - eTOM )
( Shared
Information and
Data Model – SID )
Applications
Framework
Systems
Integration
Framework
( Telecom Applications Map TAM )
( Technology Neutral
Architecture – TNA )
TM Forum Lean Operator Program
Processes
Policies
Repository
Contract Instance
Location
Service
Registration
Service
Repository
Service
Naming
Service
Contract Inst.
Int. Mech.
Contract Inst.
Int. Mech.
Contract Inst.
Int. Mech.
Contract Inst.
Int. Mech.
Mandatory
Framework
Services
Common Communications Vehicle
Int. Mech.
Contract Inst.
Int. Mech.
Contract Inst.
Int. Mech.
Contract Inst.
Policy
Service
Process
Service
Security
Service
Other Mandatory Services
Int. Mech.
Contract Inst.
Int. Mech.
Contract Inst.
Service
Service
Legacy
Application
Other -Business
Workshop on Telecommunication Management and Operation Support system
Beijing,Services
22-23 May 2006
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NGOSS Lifecycle
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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NGOSS Release 6.0 – Now Available
Business
Process
Map
eTOM
Shared
Information
and Data
Model
SID
GB921V 6.0
GB921B v4.0
GB921C v4.0
GB921D v6.0
GB921F v4.5
GB921N v5.0
GB921P v4.5
GB921T v4.5
GB922 v6.0
GB926 v1.0
GB922 0 v1.0
GB922 1A v6.0
GB922 1BI v6.0
GB922 1BT v3.0
GB922 C v1.0
GB922 1J v1.0
GB922 1L v3.0
GB922 1P v3.0
GB922 1POL
v1.0
GB922 1R v2.0
GB022 1T v1.0
GB922 1U v6.0
GB922 2 v6.0
GB922 3 v6.0
GB922 4S-O v2.0
GB922 4S-QoS
v1.0
GB922 5LR v1.0
GB922 5PR v3.0
GB922 6 v6.0
Integration
Framework TNA,
Contract
Interface
Service
Framework
TMF 053 v6
GB924 v2.0
TMF 053A v3.0
TMF 053B v4.0
TMF 053C v1.0
TMF 053D v1.0
TMF 053F v1.0
TMF 053S v1.0
Conformance/
Compliance
Tests
TMF 050 v4.1
TMF 050A v4.1
GB940 v1.0
Lifecycle
GB927 v1.2
GB927 A
v1.2
GB930 v1.0
Application
Map
GB929 v1.0
CIM/SID
GB932
V0.2.7
GB933
V0.1.13
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Industry Group Liaison – Why?
ƒ Principal focus of TM Forum work = OSSs for Comms.
Industry.
• But this has very wide scope:
• Business Processes, Systems Framework, Info. Modelling,
• Network Technology Integration, etc, etc.
ƒ Increased Convergence with the work of other Industry
Groups
ƒ TM Forum wants:
• Cost-effective solutions that receive wide industry support
• Reduced industry duplication and confusion
ƒ Hence TM Forum must:
• Build upon work of other Industry Groups – where applicable
• Influence the work of other Industry groups – where necessary
ƒ Objectives achieved through Liaison Program
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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TM Forum - Liaison Program
ƒ Organisation:
• Business Relationship – Liaison Agreement
• Technical Detail – Work Register
ƒ Example Liaison Areas:
•
•
•
•
•
•
•
Management (DMTF, ATIS / TMOC)
Network Technology (MSF, MEF, OIF)
Internet (IPDR.org, IETF)
System (OSS/J, The Open Group)
eBusiness (RosettaNet, UN/CFACT)
Mobility (3GPP, OMA)
“Standards Bodies” (ITU-T, ATIS, ETSI, TTC)
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Other Industry Group Liaisons
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
ƒ
OSS/J (OSS through Java)
DMTF (Distributed Management Task Force)
3GPP (3rd Generation Partnership Program)
ETSI (European Telecommunications Standards Institute)
ITU-T International Telecommunications Union
ATIS (Alliance of Telecommunications Industry Solutions)
TTC (The Telecommunication Technology Committee)
OIF (Optical Internetworking Forum)
MEF (Metro Ethernet Forum)
MSF (Multi-service Forum)
OMG (Object Management Group)
RosettaNet (eBusiness)
QuEST (Quality Excellence for Suppliers of Telecommunications)
TOG (The Open Group)
IPDR (IP Detailed Record organization)
OMA (Open Mobile Alliance)
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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Contact Us
North America Office
European Office
240 Headquarters Plaza
East Tower, 10th Floor
Morristown, NJ 07960-6628
USA
Tel: +1 973-944-5100
Fax: +1 973-944-5110
47 Lower Brook Street
Ipswich
Suffolk IP4 1AQ
United Kingdom
Tel/Fax: +44-207-748-6615
E-Mail:
info@tmforum.org
Web Address: www.tmforum.org
Workshop on Telecommunication Management and Operation Support system - Beijing, 22-23 May 2006
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