ITU-T Workshop
"The impact of the United Nations Convention on the Rights of
Persons with Disabilities on the work of the ITU-T"
Geneva, 2 November 2009
Accessibility in Telecommunications
- Significance of Global
Standardization -
Mitsuji MATSUMOTO,
Professor, Waseda University, JAPAN
Geneva, 2 November 2009
International
Telecommunication
Union
Content
Introduction, Background
Related work
Common part with Article 9 of United Nation Convention
Current and Future work in Accessibility Guideline in
ITU-T Q26/16
Japanese activities in MIC, Accessibility committee in
Japan,
Examples of telecommunication equipment which
take accessibility into consideration
conclusion
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Background
■ The remarkable growth and advancement of
information and communication technology (ICT),
has not only caused a widening of the digital divide
but has also created a serious problem for the
elderly and persons with disabilities who find it
difficult to use telecommunications services and
devices. There is a need for guidelines for this
group of people.
■ Telecommunications services, span country
boundaries through networks, so it is essential to
develop unified international standards instead of
establishing guidelines for each individual country.
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Overall Scope of Accessibility JIS
■ISO/IEC Guide 71 (Released Nov. 2001), which clearly designates
considerations for older persons and persons with disabilities in the
development of products and services in all fields, and its JIS counterpart
Z8071 Guidelines for standard developers to address the needs of older
persons and persons with disabilities are at the highest tier. Lower tier
specifications are as shown below.
Basic standard
ISO/IEC
Guide：2001
(JIS Z 8071:2003)
Guidelines for Older Persons and
Persons with Disabilities
– Information and Communications
Equipment, Software and Services –
Part 1: Common Guidelines
Common standard
(JIS X8341-1)
Enacted May 20, 2004
Part 4:
TelecommuPart 5:
nications
Office
Equipment Equipment
(JIS X8341-4)
(JIS X8341-5)
Enacted
Enacted
ITU-T Workshop onJanuary
Accessibility
October 20,
20, 2006
Geneva, 2 November 2009
2005
Part 3:
Web
Content
(JIS X8341-3)
Enacted
June 20, 2004
Part 2:
Information
Processing
Equipment
(JIS X8341-2)
Enacted
May 20, 2004
Specific standard
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Accessibility in ISO
■ The Guide 71* in 2001 was developed to
provide guidance to writers of relevant
International Standards on how to take
into account the needs of older persons
and persons with disabilities.
■ This Guide applies to products, services
and environments encountered in all
aspects of daily life and intended for the
consumer market and the workplace.
*ISO/IEC Guide 71:2001
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ITU-Q26/16
■ In ITU, Accessibility activities started over 10 years
ago when work on text telephones started.
■ This was extended to F.703 - Total Conversation and V.18
for real-time text, video and voice communication in one
mainstream telecom service useful for all. Type, sign,
show, talk - all in the same call - total conversation.
■ In the last study period, Telecommunication Accessibility
Checklist for standards writers (11/2006) and F.790 Telecommunications accessibility guidelines for older
persons and persons with disabilities” (01/2007) were
developed.
■ Coordination with other relevant ITU-T SGs :
Study Group 16 has cooperated with other SGs to assure
accessibility in new technologies, such as next-generation
networks (NGN), Home Networks and IPTV.
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http://www.itu.int/ITU-T/studygroups/com16/accessibility
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Accessibility Standard in ITU SG16
(in case of F.790)
At the first SG16 meeting in Nov. 2004,
Japan proposed the development of
Telecommunications Accessibility Guidelines.
April, 2005: Q26 Interim meeting
July, 2005: 2nd SG16 Meeting
Nov., 2005: Q26 Interim meeting
April, 2006 3rd SG16 Meeting
Nov. 2006: 4th SG16 Meeting Agreement reached on
Recommendation proposal for Telecommunication Accessibility
January 13, 2007:Approval as Recommendation F.790 adopted after four weeks of Last Call
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Geneva, 2 November 2009 http://www.itu.int/ITU-T/studygroups/com16/accessibility/index.html
Relationship with between
Article 9 and Rec. F.790
Article 9, §1
Rec.790, §1 Scope
To enable persons with
disabilities to live independently
and participate fully in all
aspects of life, States Parties
shall take appropriate measures
to ensure to persons with
disabilities access, on an equal
basis with others, to the physical
environment, to transportation,
to information and
communications, including
information and communications
technologies and systems, and
to other facilities and services
open or provided to the public,
both in urban and in rural areas.
This Recommendation is intended to
provide general guidelines for
standardizing, planning,
developing, designing and
distributing all forms of
telecommunications equipment
and software and associated
telecommunications services
(hereinafter referred to collectively as
"telecommunications equipment and
services") to ensure their accessibility
for people with the widest possible
range of abilities including older
persons and persons with permanent
or temporary disabilities (hereinafter
referred to as "older persons and
persons with disabilities"). International
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Relationship with between Article 9
and Rec. F.790-continue
Article 9 §1-b)
Information, communications and other
services, including electronic services and
emergency services.
Article 9 §2-g)
To promote access for persons with
disabilities to new information and
communications technologies and
systems, including the Internet;
Article 9 §2-h)
To promote the design,
Rec.790§10.3
Accessible means of every variety should be
provided for emergency calls and
confirmation of personal safety.
Rec.790§
All (Role of the
Recommenndation is promotion)
Rec.790§7
Requirements for planning,
development and design To ensure
development, production and
distribution of accessible
and improve telecommunications accessibility,
information and communications developers of telecommunications
technologies and systems at an
equipment and services shall
early stage, so that these technologies
and systems become accessible at
minimum cost.
ITU-T Workshop on Accessibility
Geneva, 2 November 2009
comply with the requirements provided in this
Recommendation as well as plan,
develop and design
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Process for Telecommunication
Accessibility Standardization in
ITU-T SG16 Q26
■ In Telecommunications, services and terminals are
inter-related necessitating collaboration with
networks. Note that network functions cannot be
easily changed after implementation.
■ In order to include Accessibility Requirements in
networks, it is important to input them during the
network development stage. The current checklist
is very important.
■ In order to include Accessibility requirements in
terminals clearly, an Accessibility check list for
Manufacturers (Products guide) would be useful.
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Current Status
Service Requirements
Input for Standard
writers
Accessibility
Checklists
Telecommunications
Accessibility
Guidelines(F.790)
The rights of
Persons
with Disabilities
Human-centered
design
Recommendations
Network
(Standard Experts)
ITU-T
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Proposed Implementation
ITU-T
For Standard
writers
Telecommunications
Accessibility
Guidelines(F.790)
e.g., F.790
Annex/Appendix
Recommendations
Accessibility
Checklists
Network
For
Manufacturers
Service providers
Accessibility
Checklist
(Standard
Experts)
(Standard
Experts)
Promotion
Products
(Manufacturers
Engineers)
Related Qs．
Governments
Policy and regulatory framework
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Acknowledging Products Fulfilling Accessibility Criteria
■The Info-Communication Access Council releases the names and the
evaluation checklist on its website for products which fulfill the
accessibility criteria set out in the Guidelines.
The accessibility logo designating products fulfilling accessibility criteria
（example）
（example）
ITU-T Workshop on Accessibility
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- “Read aloud” function allows user to choose commands from the
International
menu or use e-mail or i-mode functions without relying on vision.
Telecommunication
- “One-touch dialing” allows the user to make a call by pushing a
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single button.
Outline of the Info-Communication Access Council
Info-Communication Access Council
＜ Release of voluntary industry standards ＞
- Chairman
Tadao Saito, Emeritus Professor of Tokyo University
- Acting Chairman
Yoshio Hayashi, Emeritus Professor of Keio University
- Representative of Suppliers Subcommittee
- Representative of Users Subcommittee
(inaugurated November 19, 1998)
Users Subcommittee
Suppliers Subcommittee
＜ Investigating means of achieving
the accessibility standards outlined in the Guidelines ＞
- Chairman Kenzo Ito
＜ Coordinating proposals from member groups ＞
- Chairman Takemasa Matsuo
Managing Director, Japanese Council of Social Welfare
Professor, Software Informatics Department,
Iwate Prefectural University
- Member groups
- Telecommunications Carriers Association (TCA)
- Telecom Service Association
- Association of Radio Industries and Businesses (ARIB)
- Communications and Information Network Association
of Japan (CIAJ)
(inaugurated November 19, 1998)
- Member groups
- Japanese Federation of the Deaf
- All Japan Association of Hard of Hearing People
- Japan Federation of Disability Groups (Nissinren)
- Japan Federation of the Blind
- Japanese Society for Rehabilitation of Persons with
Disabilities
- Japan Council on Disability (JD)
- Koto Senior Network Club
(inaugurated November 19, 1998)
Internet Accessibility Subcommittee
＜ Developing internet (content) accessibility initiatives ＞
- Chairman Yoshio Hayashi
Emeritus Professor of
- Member groups
- Internet accessibility academics and consultants
- Academics from the Suppliers and Users Subcommittees
(inaugurated September 4, 2000)
Coordination and Liaison Group
＜ Investigating and coordinating proposals from all subcommittees;
reporting to the Supplier and User Subcommittees ＞
- Chairman Yoshio Hayashi, Emeritus Professor of Keio University
- Member groups Nominated representatives from other subcommittees
(inaugurated November 19, 1998)
to ITU-T
International
Telecommunication
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of Internal Affairs and Communications, Ministry of Health, Labour and Welfare, Ministry of
Geneva, 2Ministry
November
Economy,
Trade2009
and Industry (observer status)
Secretariat ( Communications and Information network Association of Japan )
Users Subcommittee
＜ Coordinating proposals from member groups ＞
- Chairman Takemasa Matsuo
Managing Director, Japanese Council of Social Welfare
- Member groups
- Japanese Federation of the Deaf
- All Japan Association of Hard of Hearing People
- Japan Federation of Disability Groups (Nissinren)
- Japan Federation of the Blind
- Japanese Society for Rehabilitation of Persons
with Disabilities
- Japan Council on Disability (JD)
- Koto Senior Network Club
(inaugurated November 19, 1998)
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Telecommunication Accessibility
Guideline In Japan
Info-Communication Access Council
Guidelines of Accessibility of
Telecommunications Equipment
for persons with disabilities
(First 2000.7, Second 2004.5)
(Nov.1998)
International Activities
National Activities
Telecommunications Accessibility
International Promotion Study
Committee (2005.6)
Telecommunications Accessibility
Standardization Special Committee
(2005.5)
Telecommunication
Accessibility Guideline
(ITU-T Rec.F.790)
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Japanese Industrial
Standard (JIS X8341-4)
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Measures Leading to International Standardization in Japan
■ Established the International Proposal Study Committee on
Telecommunications Accessibility within the Info-Communication Access Council.
■ International Proposal Study Committee on Telecommunications Accessibility
played a central role in compiling and submitting a guidelines proposal.
Info-Communication Access Council
International Proposal Study Committee on
Telecommunications Accessibility
・Chairman
Mitsuji Matsumoto
Professor of Graduate School of Waseda University
・vice‐Chairman
Hajime Yamada
Professor of Toyo University
Guidelines proposal
<Council members>
Telecommunications
related organizations,
organizations for people
with disabilities and older
persons, telecom carriers,
telecom equipment
manufacturers,
representatives of the MIC.
Approved by the Information and Communications
Council (Multimedia Committee) of the Ministry of
Internal Affairs and Communications (MIC).
Submitted to ITU-T as a proposal from Japan
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Background to the International Standardization of the Guidelines
■The following progression led to the implementation of the
guidelines for telecommunications accessibility
(Equipment only)
Oct. 1998
Principles of Accessibility
of Telecommunications
Equipment for Persons
with Disabilities
(announced by the Ministry of
Posts and Telecommunications)
July 2000
May 2004
Guidelines of
Accessibility of
telecommunications
Equipment for persons
with disabilities (First
Edition)
Telecommunications
Accessibility Guidelines
for Older Persons and
Persons with
Disabilities (Second
Edition)
(Telecommunications Access
Council)
(Info-Communication Access
Council*)
* Name changed in July 2003
Oct. 2005
Guidelines for Older
Persons and Persons with
Disabilities
(Part 4: Telecommunications
Equipment)
(JIS X8341-4)
JIS standardization
International standardization activities of telecommunications accessibility guidelines at ITU-T
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Direction of Activities by the Ministry
of Internal Affairs and
Communications (MIC) in Japan
Promote ICT utilization suitable for
individual users based on universal
design and in combination with support on
an individual basis, meeting the specific
characteristics and needs of the elderly and
disabled.
(1) Promote universality of the user environment
(2) Support for individual needs
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Promote universality of the user
environment
■ Develop an environment that facilitates utilization
of ICT for everyone – including the elderly and
disabled
■ Ensure accessibility in information
communications
Develop and disseminate guidelines for
information communication Devices and Web
content
Ensure accessibility of local public bodies to
Web content
■ Ensure accessibility in broadcasting
Promote the increase in captioned and
narrated broadcasts, etc.
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Support for individual needs
Develop an environment without barriers
unique to the elderly and disabled (barrier-free
information)
■ Promote the spread of devices and
services that meet individual needs
Provide subsidies for the development and provision of
devices and services for the elderly and disabled
■ Promote support that meets individual needs
Improve information provision systems, enhance the skills
of support staff, etc.
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Examples for services and devices
support Telecommunication Accessibility
■ “Easy-to-see, Easy-to-hear”
“Easy-to-see” features include a
large screen and large letters.
“Easy-to-hear” features include
noise cancellation, read aloud
functions, one touch alarm calling
and text enlarging.
NTT DoCoMo, FOMA “RakuRaku PhoneIII
■ Emergency Call
A simple emergency notification
device in which pushing the button
notifies a pre-registered number,
involving Hands-free speaker-phone
(Article 9 §1-b/ Rec.790§10.3 )
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NTT East: Silver Phone “Anshin SIII”
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■ Relay service
Making phone calls on behalf
of a person with a disability.
When a person who is
hearing impaired would like to
contact someone by
telephone, he/she can notify
the center via video-phone,
facsimile, e-mail or other
means.
■“Slow speak” function Slows
down the speed of the caller’s
speech without changing the
pitch.
ITU-T Workshop on Accessibility
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PLUSVoice Corp.
Sanyo Electric Co. “TEL-KU2,”
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Facsimile to cell phone handsets
■Persons with hearing disabilities can send
emergency messages from their home
facsimiles to cell phone handsets of friends
and family members who are out of their
homes, without any understanding of
Internet access.
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Unicom- “Densuke-kun”
Summary
Approach for ITU Accessibility is harmonized with
the UN Accessibility Convention Article 9.
The Accessibility check list and guidelines are
useful for promoting the Accessibility for the
persons with disabilities. In order to improve its
Telecommunication Accessibility documentation,
ITU-T should proceed to develop and publish an
Accessibility check list for Manufacturers products
guidelines.
Accessibility is a necessary part of Infrastructure,
therefore governments should push network
providers and devices manufacturers to support
the Accessibility Guidelines. Governments should
play a key role in promoting policies and
regulations which foster accessibility.
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Future Studies
To foster awareness among providers
to promote development and provision
of accessible devices and services
which comply to the Guidelines, etc.
Enlarge the range of users by including
older persons and persons with
disabilities.
Evaluation of accessibility compatibility
for equipment and services
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ITU-T Workshop
"The impact of the United Nations Convention on the Rights of
Persons with Disabilities on the work of the ITU-T"
Geneva, 2 November 2009
Accessibility in Telecommunications
- Significance of Global
Standardization -
Mitsuji MATSUMOTO,
Professor, Waseda University, JAPAN
Geneva, 2 November 2009
International
Telecommunication
Union
Back up slides
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Significance of Telecommunications Accessibility
Spectacular growth in information and communication technologies (ICT),
in particular, the rapid proliferation of the internet
More frequent contact with
telecommunications in the course of
work and daily lives
Increasingly important to assure telecommunications accessibility
Make it possible for older persons and persons with
disabilities to operate and use telecommunications
equipment and services with ease.
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Steps Towards Assurance of Telecommunications Accessibility

June 1998
Welfare
Ministry of Posts and Telecommunications ・ Ministry of Health and
“Study group on the promotion of info-communication system for
life support”
Proposed the establishment of a Council to formulate and
promotion telecommunications accessibility guidelines

Oct. 1998
and
Principles of Accessibility of Telecommunications Equipment for
Persons with Disabilities (Announcement by the Ministry of Posts
Telecommunications, now the Ministry of Internal Affairs and
Communications)

Nov. 1998
Launch of Telecommunications Access Council

July 2000
Persons
Guidelines of Accessibility of Telecommunications Equipment for

July 2003
Name changed from Telecommunications Access Council to
Info-Communication Access Council

May 2004
Release of Telecommunications Accessibility Guidelines for
Older Persons and Persons with Disabilities (Second Edition) by
International
the Info-Communication Access Council
Telecommunication
with Disabilities. (First Edition)
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JIS : Japanese Industrial
Standard 30
2 NovemberBased
2009 on the above Guidelines (Second※Edition),
 Geneva,
Oct. 2005
JIS※ X 8341-4
Significance and Objective of International Standardization of the Guidelines
The spectacular growth of info-communications
technologies (ICT), in particular the rapid proliferation of
the internet, has made the disadvantages more serious for
those who cannot use telecommunications equipment and
services, especially older persons and persons with
disabilities.
This makes it more urgent to put guidelines in place which
assure accessibility in telecommunications.
Telecommunications equipment and services are linked
not only to domestic networks, but are connected to the
rest of the world. Therefore, guidelines should not be put
in place separately by each country, but a globally uniform
standard is essential.
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Outline of the Guidelines (F.790)
■ Recommendation Title:
Telecommunications accessibility guidelines for older persons and persons with disabilities
■ Summary:
This Recommendation is intended to provide general guidelines for standardizing,
planning, developing, designing and distributing all forms of telecommunications
equipment and software and associated telecommunications services to ensure
their accessibility for people with the widest possible range of abilities. It gives
guidance on understanding the topic of accessibility and the ways that accessibility
may be incorporated in products and services.
Reference : http://www.itu.int/rec/T-REC-F.790/en
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Contents of the Guidelines (F.790)
Introduction
１．Scope
２．References
３．Definitions
４．Abbreviations
５．Conventions
６．General principles
７．Requirements for planning, development, and design
８．Common requirements for operation and usage of telecommunications
equipment and services
９．Requirements for terminal equipment
１０．Requirements for telecommunications services
１１． Requirements for user support
AppendixⅠ-Further details of informative references
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Major Points Covered in the Guidelines (F.790) 1/6
1. Scope
■“To provide general guidelines for standardizing, planning, developing, designing
and distributing all forms of telecommunications services to ensure their
accessibility for people with the widest possible range of abilities. It gives
guidance on understanding the topic of accessibility and the ways that
accessibility may be incorporated in products and services.”
6. General principles
■“When planning, developing, designing, and distributing telecommunications
equipment and services, developers should consider older persons and persons
with disabilities to ensure that they can use such equipment and services as much
as possible.
- This concept is known as inclusive design.”
■“If the required degree of accessibility cannot be provided in the standard
configuration of telecommunications equipment or services, such accessibility may
be attained by using the product in combination with optional equipment orInternational
Telecommunication
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Workshop
on Accessibility
assistive
technology
from other manufacturers.”
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Major Points Covered in the Guidelines (F.790) 2/6
7. Requirements for planning, development and design
■Incorporation of human-centered design activities for telecommunication
accessibility (based on ISO 13407)
－Clear understanding of the users and task requirements, including use of older persons
and persons with disabilities, during the development process of telecommunications
equipment and services.
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Major Points Covered in the Guidelines (F.790) 3/6
8. Common requirements for operation and usage of
telecommunications equipment and services
■Operation
－Simplicity: operation should be as straightforward and simple as possible.
－Confirmation: confirmable via multiple senses (visually, aurally and by touch).
－Error: error cancellation, reverting to initial status, etc.
■Installation, connection and configuration: Should be simple for users to perform
unaided
■Physical safety and information security
－Products shall be designed so as not to cause bodily harm or adversely affect
the health of users during operation.
－Secure, yet accessible operation procedures shall be provided.
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Major Points Covered in the Guidelines (F.790) 4/6
9. Requirements for terminal equipment
■Layout of operation panel: designed on the basis of user thought
processes and operational procedures
■Operation keys, buttons and switches: designed for visual, auditory and
tactile recognition and confirmation.
■Displays: easy to read text, color-independent display content and
visual information should be understandable in other sensory ways.
■Ring tones, alert tones and voice guidance systems: easy to hear
volume and information provided aurally shall be available in other
sensory ways.
■Terminology, icons and graphic symbols: shall be easy to read and
easily understandable.
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Major Points Covered in the Guidelines (F.790) 5/6
10. Requirements for telecommunications services
■Interactive telecommunications services
－Real-time transmission : no delay or minimal delay with no effect on
communication
－Multimedia : two-way communication services involving combinations of
different media should be supported
－Compatibility : Real-time text, audio and video communication should be
supported among different carriers and devices.
－Media conversion : media conversion services (such as voice to text and text
to voice) should be provided.
■If possible, international standard specifications should be used in planning,
development, and design of telecommunications services in order to promote
development and usage of assistive technology for older persons and persons with
disabilities. If non-standard specifications are necessarily used, these should be
open to the public if possible.
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Major Points Covered in the Guidelines (F.790) 6/6
11. Requirements for user support
■User manuals and customer support centers should
provide information in as varied a format as possible
to mesh with the needs of persons with disabilities.
■Information on telecommunications accessibility
should be disclosed in formats that are accessible to
as many people as possible for as many products as
possible.
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Actual Examples of Accessible Equipment and Services
■NTT DoCoMo, Inc.
FOMA’s “RakuRaku Phone Basic (F882iES)”
“Easy-to-see” features include a large screen and
large letters. “Easy-to-hear” features include noise
cancellation and read aloud functions. Also comes
with new functions, including one-touch alarm
calling and text enlarging options.
Double screen handset: FOMA D800iDS
Instead of the normal buttons, the key pad is a
touch panel display. The two-screens allow the
user to change the size, shape and number of the
keys, for most convenint operation.
Other
exhibits
: “RakuRaku
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Phone Basic (F883i)
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Actual Examples of Accessible Devices and Services
■PLUSVoice Corp.
Please relay your message
to the operator using signlanguage on a video-phone
or text (via PC or e-mail).
The operator will make
the call on your behalf!
Making phone calls on
behalf of a person with
a disability.
When a person who is
hearing impaired would
like to contact someone
by telephone, he/she
can notify the center
via video-phone,
facsimile, e-mail or
other means and an
operator will make the
voice call on his/her
behalf.
Voice
communications
The operator will make the
voice-based call to the intended
destination while you are still
on-line and communicate your
message to the recipient.
The operators
are ready to
assist you
Sing-language and text
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The operator
will relay any
messages the
recipient wants
to communicate
to you in realtime.
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Actual Examples of Accessible Devices and Services
■Unicom
“Densuke-kun” – Facsimile transmissions sent to cell phone handsets
Faxed documents are sent to cell phone handsets.
Older persons or persons with hearing disabilities can send emergency messages from
their home facsimiles to cell phone handsets of friends and family members who are
out of their homes, without any understanding of Internet access.
The message is created on an
A4-size paper. The message
is shrunk to fit the screen of a
cell phone handset, so the use
of a magic marker with big
letters and thick strokes is
suggested.
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Send the document to the
designated facsimile number
of “Denjo-kun.” That’s all the
sender needs to do!
Approximately 15 seconds
after the facsimile
transmission, the preregistered cell phone handset
receives the message. It may
take longer depending on the
International
data traffic being handled
at
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Actual Examples of Accessible Devices and Services
■Sanyo Electric Co.
Bone conduction telephones “TEL-KU2,” “TEL-KU3,” “TEL-SKU2”
By placing the vibrating telephone receiver on or near the ear or somewhere else on the head,
the voice of the caller is translated into vibrations to the bone, allowing clear reception of the
caller’s voice.
Comes with a “slow speak” function which slows down the speed of the caller’s speech without
changing the pitch. It converts the caller’s speech to approximately 1.75 times the original
speed, making it easier to understand and allowing a comfortable conversation to take place.
How bone conduction is done
ITU-T Workshop on Accessibility
Geneva, 2 November 2009
Normally, sound is
transmitted via the
tympanic membrane. With
bone conduction, sound is
converted into vibrations
which are transmitted
directly to the skull and on
to the inner ear, from
which the signals are
carried to the brain via the
auditory nerves and
interpreted as sound.
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Actual Examples of Accessible Devices and Services
■NTT East, NTT West
Silver Phone “Anshin SIII”
A simple emergency notification device in which
pushing the button notifies a pre-registered
number. Comes with hands-free speaker-phone
and other functions.
Silver Phone “Fureai S”
Connecting the optional control switch or breath
sensor switch makes dialing possible without the
use of hands. In addition, all keys are indented
from the surface of the phone shell, making it
possible to dial without relying on visual ability.
ITU-T Workshop on Accessibility
Geneva, 2 November 2009
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Future Considerations
■Foster awareness among providers to promote development and
provision of accessible devices and services which comply to the
Guidelines, etc.
■Enlarge the range of users by including older persons and persons with
disabilities.
■Become compatible for aged society and make considerations for older
persons who have age-related disabilities.
■Deliberate evaluation of accessibility
compatibility for equipment and services
Create a society where all people,
including older persons and
persons with disabilities, can take
advantage of telecommunications
equipment and services.
ITU-T Workshop on Accessibility
Geneva, 2 November 2009
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The Info-Communication Access Council Guidelines (Second Edition)
■Telecommunications Accessibility Guidelines for Older Persons and
Persons with Disabilities (Second Edition)
■Date of enactment: May 26, 2004
■Created by the Info-Communication Access Council
Scope : All forms of telecommunications equipment and software and
associated telecommunications services
* Separate criteria designated for fixed telephones, facsimiles, mobile telephones and video phones.
* “Telecommunications services” category, not covered in the First Edition, newly included.
＜Contents＞
Purpose・Background
1．Scope
2．Normative reference
3．Definitions
4．General principles
5．Common principles
6．Requirements for terminal equipment
7．Requirements for telecommunications services
8．Requirements for planning, development, design
and evaluation processes
9．Requirements for user support
ITU-T Workshop on Accessibility
Geneva, 2 November 2009
＜Attachments＞
1.Disability design considerations for basic fixed-line telephone operations
2.Disability design considerations for basic facsimile telephone operations
3.Disability design considerations for basic mobile telephone operations
4.Disability design considerations for basic video telephone operations
5.Postings on the Info-Communication Access Council website
6.Sample accessibility evaluation checklist for fixed line telephones
7.Ministry of Posts and Telecommunications Announcement No. 515
8.About the Info-Communication Access Council
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JIS X8341-4 (Telecommunications Equipment JIS)
■Guidelines for Older Persons and Persons with Disabilities – Information and
Communications Equipment, Software and Services, Part 4: Telecommunications
Equipment (JIS X8341-4)
■Date of implementation: October 20, 2005
■Draft compilation: Info-Communication Access Council
* JIS draft compiled by the Info-Communication Access Council based on the
Telecommunications Accessibility Guidelines (Second Edition)
Scope : Telecommunications equipment, including fixed telephones,
facsimiles, mobile telephones and video phones.
* It is desirable that telecommunications equipment based on new concept combining multiple
functions also conform to the Guidelines
* Telecommunication services are not covered by the Guidelines
＜Contents＞
Introduction
1．Scope
2．Normative referances
3．Definitions
4．Basic principle
5．Requirements for plan, development
and design
6．Common requipments related to
operation and use
7．Common requirements for devices
8．Requirements
for support
ITU-T Workshop
on Accessibility
Geneva, 2 November 2009
＜Annex＞
1.Basic function and requirements for consideration of fixed-line
telephones
2.Basic function and requirements for consideration of mobile telephones
3.Basic function and requirements for consideration of facsimile
machines
4.Basic function and requirements for consideration of video phones
5.Table of design considerations by physical and mental function on
operations of basic fundation of telecommunications equipment
6.Characteristics of physical and mental function, etc. of older persons
and persons with disabilities and problems encountered International
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8.Related standards