UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
Student Disability Services
UCL Multi-faith Adviser
Student
Psychological
Services
Student Advisory and Events
Service- The Student Centre
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
First point of contact for all student enquiries•
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Student Records Enquiries
Research Degree enquiries and thesis submission
Statements of Student Status
Help and advice on Council Tax Exemption and opening a bank account
International Student Support
Examination Enquiries
Fees and Funding Enquiries
Location: Chadwick Building Ground Floor
Opening Hours: 10am-4pm Monday to Friday
www.ucl.ac.uk/current-students/student-centre
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
Supports students with physical and sensory impairments, specific
learning difficulties, autistic spectrum disorders, mental health
difficulties and long-term health conditions•
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Free, confidential drop-in sessions and consultations
Study Skills Information Sheets
Information on Disabled Students Allowance
Access to the SEnIT Suite
Alternative assessment arrangements
Location: Student Support Centre, Level 4, Institute of Education building
www.ucl.ac.uk/disability
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
The Student Psychological Service is dedicated to helping UCL
students with personal, emotional and psychological concerns• Free and Confidential service
• Individual counselling, cognitive behavioural
therapy and psychiatric consultations
• Referral and aftercare
• Group Counselling sessions
• Self-help library resource
Location: Ground Floor, 3 Taviton Street
www.ucl.ac.uk/sps
http://www.ucl.ac.uk/student-psychological-services/faqs
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
Reverend Charlotte Bradley is UCL’s Chaplain
and Interfaith Advisor, providing advice and
support to those looking to explore or discuss
their faith or religion.
Students of all cultures and faiths are welcome to
make an appointment to see her at any time.
www.ucl.ac.uk/srs/chaplain
c.bradley@ucl.ac.uk
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
UCL’s SFWA can advise and help students manage their money
and regain control of their finances•
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Budgeting your money & money saving tips
UCL Financial Assistance Fund
Student Loan Company funding
External sources of funding
Online Booking Form (Appointment with SFWA):
www.ucl.ac.uk/srs/financialassistance
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
UCL Support to Study Policy and Fitness to Study Procedure
Student Enquiry and Appointment Form
Illnesses Requiring Vigilance
Sexual Harassment
Mental Health Policy
Support for Pregnant Students
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
The UCL Fitness to Study Procedure is intended to be used where students are
not able to continue or able to return to continue the level and intensity of study
required in spite of reasonable adjustments having been put in place and
cannot study, work and live co-operatively and in close proximity with others as
well as conduct themselves in a manner which does not impact negatively on
those around them. It also applies where UCL has been unable to balance the
needs and rights of an individual student against the need to protect the
wellbeing of fellow students and staff.
The Procedure aims to ensure that decisions about a student’s ability to study
are made through a supportive process, after appropriate consultation and in
the best interests of the student.
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
Medical evidence is used by the relevant UCL student services to assess
students who have a disability or medical condition in order to arrange support,
apply reasonable adjustments to teaching or living space, or to make changes
to registration for medical reasons.
Refer to the webpage below for guidance:
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
Student Support and Wellbeing works closely with a team of appointed medical
advisers who review medical evidence, join return to study appointments and
fitness to study panels and attend other welfare appointments as/when
required.
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
There are many sources of support for students who are having difficulties
whether they are academic, emotional, financial or physical, however
sometimes it is hard to know how to help a student who appears to be
struggling, particularly if you feel they are unwilling or unable to seek the help
they need.
If you are concerned about the behaviour of a student or if a student has
stopped engaging completely and there are welfare concerns, please contact
us. The easiest way to do this is by completing the online UCL Student Cause
for Concern Form
www.ucl.ac.uk/current-students/support/wellbeing/student_of_concern
You can also email studentofconcern@ucl.ac.uk
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
• Within 24 hours of receiving a Student of Concern form Student and
Registry Services will send a request for a meeting with the student. The
person who submitted the form will be notified of this action.
Student and Registry Services will then work with the student and other
services to support the student's physical, mental and emotional wellbeing.
• Where a student appears to be missing Student and Registry Services will
work with Security Services and the Police to try to ensure the student is
safe.
• More information on supporting students in crisis can be found at
www.ucl.ac.uk/support-pages/crisis_support
• In a situation where you are concerned a student is in immediate danger of
hurting themselves or others you should phone 999 or take them to any
Accident and Emergency Department.
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
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This form is designed to:
Appeal a Disciplinary Decision - If you wish to contest a library fine or penalty
relating to a misconduct;
Report a Student of Concern - If you are worried about a student's welfare;
Report an Incident of Sexual Assault or Harassment - For reporting sexual
assault, violence or harassment;
Report an Incident of Harassment or Bullying - Report incidents relating to race,
sexuality, disability or bullying;
Report an Incident in Halls of Residence - For serious incidents occurring in UCL
accommodation;
Request an Appointment - For advice regarding women's issues, funding issues,
support and wellbeing, faith and belief or student complaints.
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
This programme is designed to help all of our Study Abroad Students complete
their time abroad successfully and allow them to meet their responsibilities both
professionally and personally.
Through the Global Student Assistance Programme students can obtain
practical information, resources and sign-posting to other services, as well as
short-term counselling on a variety of topics. Information can be provided over
the phone, via email, or by post. Short-term telephonic counselling, if
appropriate, is also offered at a time convenient to them.
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
• Care first
Information and counselling are provided via telephone from Monday to Friday from 5pm
to 9am, at weekends and during Bank Holidays and College closure periods. UCL
students currently abroad on a study abroad programme have access to Care first
services 24/7.
• Samaritans
Telephone support (24/7), walk-in at Central London Samaritans (9:00am-9:00pm)
• Nightline
Telephone support from 6:00pm to 8:00am during term time
• Students in halls of residence
Wardens and Vice Wardens on site, even out of hours.
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
• UCL Security gives students GPS alarms (tracking the movements of the
student across UCL) in cases if stalking, previously assaulted, and
vulnerable (including students who are medically vulnerable – e.g. a student
who has big seizures from epilepsy).
• studentofconcern@ucl.ac.uk email address is monitored during college
closure
• UCLU Rights and Advice for a broad range of issues
• UCL is affiliated to Nightline
• Student Minds – www.studentminds.org.uk
• Information for Parents and Guardians – www.ucl.ac.uk/srs/parents
• UCL Occupational Health Service –
www.ucl.ac.uk/hr/occ_health/faqs/index.php
• Gower Place Practice (As of 18th April 2016, Gower Place Practice will be
moving to Ridgmount Street and renamed to Ridgmount Practice) –
www.gowerplacepractice.nhs.uk/
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
More information can be found on the
UCL Student Support website
www.ucl.ac.uk/current-students/support
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
UCL STUDENT AND REGISTRY SERVICES
STUDENT SUPPORT AND WELLBEING
Information about information sessions
and presentations for staff:
https://www.ucl.ac.uk/srs/our-services/studentsupport-and-wellbeing/events/
Information about support and welfare
events for students:
http://www.ucl.ac.uk/current-students/support/welfareevents