Perth High School Perth & Kinross Council 26 June 2007 Contents Page 1. Background 1 2. Key strengths 2 3. How well does the school raise achievement for all? 2 4. How good is the environment for learning? 8 5. Leading and improving the school 10 Appendix 1 Indicators of quality 12 Appendix 2 Summary of questionnaire responses 13 Appendix 3 Attainment in Scottish Qualifications Authority (SQA) National Qualifications 15 How can you contact us? 17 1. Background Perth High School was inspected in March 2007 as part of a national sample of secondary education. The inspection covered key aspects of the school’s work at all stages. HM Inspectors evaluated how well the school was raising achievement for all pupils, taking into account the extent to which pupils’ learning needs were met by the curriculum and teaching. They also analysed pupils’ attainment in national examinations (see Appendix 3), the school’s processes for self-evaluation and innovation, and its overall effectiveness and capacity for improvement. HM Inspectors focused particularly on English, mathematics, modern languages and physics including science taught by the physics department. The inspection team also evaluated aspects of the school’s progress in implementing national recommendations related to improving aspects of school meals provision. HM Inspectors observed teaching, learning and achievement in lessons and other contexts and examined pupils’ work. They analysed responses to questionnaires 1 issued to a sample of parents 2 and pupils and to all staff. They interviewed groups of pupils, including representatives of pupil councils, and staff. Members of the inspection team also met the chairperson of the School Board, representatives of the parent-teachers association (PTA), and members of the school chaplaincy team. Perth High School is a non-denominational school serving the southern, western and part of the eastern areas of Perth and the surrounding rural area extending from Strathearn to the Carse of Gowrie. At the time of the inspection, the roll was 1542. The percentage of pupils entitled to free school meals was well below the national average. Pupils’ attendance was in line with the national average. Over the period 2003–2005, the school had faced considerable staffing difficulties, which had resulted in a very high staff turnover and periods of prolonged disruption in a number of departments. This disruption had had a significant impact on the school’s capacity to raise achievement. 1 See Appendix 2 Throughout this report, the term ‘parents’ should be taken to include foster carers, residential care staff and carers who are relatives or friends. 2 1 2. Key strengths HM Inspectors identified the following key strengths. • The commitment of staff to promoting achievement through the wide range of activities and additional support they provided for pupils outwith class. • Strong partnerships with parents, support agencies and the wider community for the benefit of pupils. • The effective start made to coordinating the work of the entire pupil support team and the quality of support provided for pupils who required additional support. • The very effective leadership of the headteacher and the strong support of senior managers and most principal teachers in taking forward key developments in the curriculum, learning and teaching and quality assurance. 3. How well does the school raise achievement for all? To evaluate how well the school was raising achievement for all, HM Inspectors considered the extent to which the learning needs of all pupils were met through the curriculum and teaching. They evaluated the effectiveness of the school in promoting the learning and personal development of all pupils in lessons and in other, broader contexts. They also considered the standards attained in specific aspects of learning. Curriculum The quality of the curriculum was good overall, with several innovative features. It provided appropriate breadth and balance at all stages. The school had introduced National Qualification (NQ) courses at Access 3, Intermediate 1 and Intermediate 2 levels in several subjects at S3/S4, and vocational course options at S4-S6. The school had involved staff, parents and pupils appropriately in discussing these changes. Particular features of the curriculum included the following. • Valuable outdoor education programmes for pupils, including a residential experience for all S1 pupils. • A small number of pupils in S3/S4 followed appropriate XL and school-based alternative programmes in place of studying a foreign language. These included enterprise activities, outdoor education, employability skills and vocational training. • There were appropriate opportunities for certification through, for example, John Muir Trust, Youth Achievement and Dynamic Youth awards. Community Link Workers linked effectively with local Youth Service staff to support pupil participation in the Smart Citizenship initiative. 2 • The introduction of Access 3 and Intermediate level courses had successfully met the needs of many pupils at S3/S4. However, in a few subjects some pupils had not attained the levels of which they were capable. The school was reviewing presentation policies in these subjects. • The school was meeting the national expectations for physical education (PE) at S1 to S5, but not yet at S6 because of accommodation constraints. • There was no core provision for religious and moral education beyond S4. • The school offered S5/S6 pupils a range of vocational and academic courses through links with a local further education college. In addition, S6 pupils were able to develop new skills through school-based courses in areas such as mountain craft and leadership, driving test theory, and multi-media projects. Effective arrangements for monitoring pupils’ achievements and learning experiences in college-based courses were not yet in place. • The music department had successfully ‘fast tracked’ a number of higher-attaining pupils in S3/S4 and S5 to earlier presentations at Higher and Advanced Higher. • Several departments enriched the curriculum for pupils through fieldwork, educational visits and foreign trips. • The personal and social education (PSE) programme helped pupils to learn important skills, and was enhanced by contributions from various external speakers. However, some aspects of the programme lacked pace and did not stimulate pupils’ interest. Teaching and meeting pupils’ needs The overall quality of teaching was good. In almost all lessons, teachers explained work clearly. Most teachers questioned pupils well to check their understanding, and gave them feedback on their progress. In a few lessons, teachers used highly effective interactive teaching approaches which involved pupils fully in their learning. In a number of departments, teachers used information and communications technology (ICT) very well to motivate pupils and develop their skills and understanding. Across the school, including within individual departments, the quality of teaching was too variable. Only a minority of teachers shared the purposes of lessons with pupils. In a few classes, teachers did not have positive relationships with pupils. The school met pupils’ needs well. Support for learning staff gave valuable support to individual pupils and others, within classes and through their other roles. They responded very well to issues which were brought to their attention by staff or parents. They worked closely with staff who gave very effective counselling to those pupils who demonstrated challenging behaviour. An appropriate group of pupils had individualised educational programmes (IEPs). Parents and pupils themselves were well involved in drawing up and reviewing these. However, targets within some IEPs needed to be better focused to ensure that pupils made the best possible progress in their learning. The work of outdoor education staff and community link workers was notable in supporting pupils, including particularly vulnerable pupils, as part of the whole pupil support team. This work was further supported through the meetings of staff from a variety of agencies. Guidance staff provided good curricular and vocational guidance for pupils and were developing the use of computer-based 3 resources to improve this further. Within most classes, staff provided tasks and activities that were appropriate in meeting the needs of pupils. However, too many teachers relied on working through resources which did not relate well to pupils’ experiences or needs. Learning and personal development The quality of pupils’ learning experiences varied across the school and was adequate overall. In most classes, pupils were well behaved and worked well on tasks set. In a few subjects and classes, they responded well to teachers’ enthusiasm by being motivated and enthusiastic themselves. This was particularly true on those occasions where they were given responsibility for their own learning and were aware of a lesson’s learning objectives. In addition, pupils had too few opportunities to work together on tasks. As a result, their learning was often too passive. The school had good approaches to promoting pupils’ personal development. There were important strengths in the range of opportunities provided for wider achievement, such as the Duke of Edinburgh award scheme and outdoor activities. Extra-curricular activities included sports, study support, music and dance. These were all highly valued by the large number of pupils who participated. The school gave pupils many opportunities to develop skills and exercise responsibility. S1 pupils benefited from a residential experience in which they developed self confidence and teamwork skills. The pupil council had been involved effectively in improving the school environment and other aspects of its work. The Eco group were designing an eco garden, and promoting recycling. A wide range of enterprise activities in the school included a successful fashion show organised by the charity group. Music and drama events provided opportunities for many pupils to showcase their talents. Extensive links with schools in South Africa effectively developed pupils’ awareness of global citizenship and cultural diversity. A recently established buddy system was appreciated by younger pupils. Many pupils were actively involved in community service activities. The school gave good attention to health promotion, including healthy eating, through programmes in PSE, home economics and PE, and special health events. However, there were some weaknesses in the school’s promotion of pupils’ personal development. While pupils valued aspects of the PSE programme, such as ‘Heartstart’ training, they found other aspects repetitive and unstimulating. A few staff did not accept fully their responsibility for pupils’ personal development. English Teachers made pupils aware of lesson objectives and gave clear instructions and explanations. Good direct teaching helped pupils in senior classes prepare for examinations. Pupils worked at an appropriate pace but had too few opportunities to learn independently. They were able to write and talk confidently about topical contemporary issues. In some classes, pupils needed greater challenge to think for themselves. All teachers provided very good support for individual pupils. 4 Overall, the quality of teaching and learning was good. The department met the needs of its pupils very well. The quality of attainment was good. Particular features included the following. • At S1/S2, most pupils were attaining appropriate national levels in reading. A majority did so in writing, listening, and talking. An increasing proportion of pupils exceeded national levels in reading and writing. • At S3/S4, the proportion of pupils attaining grades 1-2 at Standard Grade was above the national average. Pupils performed significantly better in English than in their other Standard Grade subjects. • At S5/S6, the proportion of pupils attaining A-C grades at Higher was in line with the national average and was improving. The proportion of pupils attaining A-C grades at Intermediate 2 was below the national average. Most pupils presented at Advanced Higher attained A-C grades. Mathematics Teachers explained ideas well to pupils but seldom shared the purposes of lessons with them. Other aspects of teaching varied widely across the department. Overall, pupils had too few opportunities to work together on tasks or to take responsibility for their own learning. Teachers had significantly improved the way they met pupils’ learning needs through the courses they offered. However, they did not make enough use of real life and relevant contexts in the tasks they set for pupils. Overall, the quality of teaching and meeting needs was adequate, and learning was weak. Attainment was adequate. Particular features included the following. • At S1/S2, most pupils reached expected national levels and almost half exceed them. Attainment at this stage was improving. • At S3/S4, only around a third of pupils presented at Intermediate 2 attained an A-C grade. Around a quarter attained these grades at Intermediate 1, and half at Access 3. Performance here had dropped recently. • At S5/S6, the proportion of pupils gaining A-C grades at Higher had been improving and was now above the national average. Performance at Intermediate 2 was well below the national average and declining. Of the small number of candidates for Intermediate 1, around a half failed to gain an award. The majority of candidates at Advanced Higher gained A-C grades. Modern languages Teachers gave clear instructions and used praise effectively. However, teaching approaches were inconsistent. In many lessons activities were insufficiently challenging and there was limited interaction amongst pupils. Lessons lacked variety and the pace of learning was slow overall. Most pupils received good feedback. A developing website and study support classes offered additional support to pupils. 5 The overall quality of teaching was adequate. The quality of learning and meeting pupils’ needs was weak. Attainment was adequate overall. Particular features included the following. • At S1/S2, pupils produced examples of good writing. They had insufficient opportunity to develop extended reading and speaking skills. • At S3/S4, the proportion attaining grades 1-2 at Standard Grade was in line with the national average in French and below it in German. Pupils presented for Italian or Spanish all attained grades 1-4. • At S5/S6, of the small numbers presented for Higher French and Spanish, all attained an A-C grade. The proportion gaining an A or B grade in Higher French or German was well above the national average. Pupils presented for Advanced Higher French all gained A-C grades. Physics and S1/S2 science Teachers gave clear explanations and used class demonstrations and computer-based simulations very effectively to develop pupils’ understanding and engage their interest. They supported pupils very well using a wide range of high quality resources, including regular homework. They tracked pupils’ progress thoroughly and provided well-targeted additional support. Most pupils were well motivated, although they were not always involved actively enough in their learning. The revised S1/S2 course provided more challenging and stimulating learning experiences for pupils. Overall, the quality of teaching and learning was good. The quality of meeting pupils’ needs was very good in physics and good in science. Attainment was good in physics and S1/S2 science. • At S1/S2, most pupils were progressing well in their science coursework. They used ICT confidently to organise and display experimental results. • At S3/S4, the proportion attaining grades 1-2 at Standard Grade was broadly in line with the national average. Most pupils presented at Intermediate 1 gained A-C grades. • At S5/S6, Higher attainment had improved significantly over the past three years and was well above the national average in 2006. Pupils performed better in physics than in their other Higher subjects. Pupils’ performance at Intermediate 2 was better than expected from their previous attainment. The majority of pupils presented at Advanced Higher gained A-C grades. Attainment Information about the subjects inspected has been given earlier in the report. Across the school, particular features of pupils’ progress, results in examinations and other qualifications, including those awarded by the Scottish Qualifications Authority (SQA) within the Scottish Credit and Qualifications Framework (SCQF) 3 for the three year period 2004-2006, are included below. 3 6 Scottish Credit and Qualifications Framework (SCQF) levels: By the end of S2, attainment was good overall. Particular features included the following: • Most pupils reached appropriate national levels of attainment in reading and mathematics, and the majority did so in writing, listening and talking. The proportions exceeding these levels were steadily improving. • Most pupils were making good progress in their S1/S2 coursework. However, in a number of subjects, insufficient account was taken of the knowledge and skills pupils acquired at primary. By the end of S4 attainment was adequate. Particular features included the following: • By the end of S4, the proportion of pupils attaining five or more awards at SCQF level 5 was generally above the national average. In 2006, weak performance at Intermediate 2, particularly in mathematics and art and design, had contributed to a decline in attainment at this level. Attainment was in line with the national average at SCQF level 4 and slightly below the national average at SCQF level 3. • Overall, the school performed less well than similar schools at SCQF level 5, and notably less well at SCQF levels 3 and 4. • Pupils performed better in physical education than in their other Standard Grade subjects. By the end of S6 attainment was good. Particular features included the following: • By the end of S6, the proportion of pupils gaining three or more and five or more awards at SCQF level 6 was in line with or above national averages. • On average, performance for three or more, and five or more awards at SCQF level 6, and one or more awards at SCQF level 7, was below that of similar schools, but had shown improvement over the past two years. 7: Advanced Higher at A-C/CSYS at A-C 6: Higher at A-C 5: Intermediate 2 at A-C; Standard Grade at 1-2 4: Intermediate 1 at A-C; Standard Grade at 3-4 3: Access 3 cluster; Standard Grade at 5-6 7 4. How good is the environment for learning? Aspect Comment Pastoral care Arrangements for pastoral care were good. Staff had put in place effective policies and procedures for dealing with child protection, racism, substance misuse and the administration of medicines. Pupil support staff implemented effectively the school’s policy for dealing with bullying when cases were brought to their attention. However, pupils were not always confident that staff would resolve any concerns which they had in this area. Pupil support staff had a good knowledge of pupils, developed from interviews, classroom contact and effective monitoring procedures. The very good transition arrangements helped pupils settle well into S1. Pupils received very good support from the active community link workers and outdoor education staff. Staff gave effective support to vulnerable pupils with a range of needs. The school meals service encouraged healthy food choices through appropriate promotions and incentives. Quality of accommodation and facilities Accommodation was weak overall. Particular features included the following. • Recent upgrading had increased social spaces for pupils, and improved the external fabric in some areas. Other improvements included refurbished classrooms, staff bases and library, and a new pupil support base. • Open areas were enhanced by attractive murals, garden areas and outdoor furniture. • Science and home economics rooms were outdated. There were limited indoor facilities for PE and a lack of sound-proof practice rooms for music. • Some pupil toilets were unsatisfactory and there were no toilets suitable for disabled users. • The inspection team identified a number of health and safety issues which required prompt attention by the education authority. 8 Aspect Comment Climate and relationships, expectations and promoting achievement and equality In most classes, relationships between staff and pupils were positive. Most pupils responded appropriately to teachers’ high expectations and were well behaved and well motivated in class. Pupils generally had a pride in the school, but did not always reflect this in the responsible disposal of litter. A minority of pupils exhibited poor attitudes to work and disrespectful behaviour. The school regularly celebrated pupils’ efforts and successes. It promoted pupils’ awareness of racial equality and ethnic diversity effectively through PSE programmes, multi-cultural events, a strong partnership with schools in South Africa and developing cultural and enterprise links with China. Staff had not yet received training on racial equality. Appropriate arrangements were in place for religious observance. Partnership with parents and the community The quality of partnership with parents and the community had major strengths. Particular features included the following. • The school had sought parents’ views on the school and, as a result, had taken appropriate steps to improve aspects of communication. It kept parents well informed about their child’s progress. • The well-designed school website provided a wide range of information on the work of the school. • The School Board and PTA gave active support. It could develop its role in communicating with parents further. • Very strong and productive links with the local business community benefited pupils through enterprise activities, work experience, environmental projects and careers events. • Multi-agency teams contributed very effectively to meeting the needs of pupils requiring additional support. • Liaison with primary schools was very effective in supporting pupils at the transition from P7 to S1. Productive curricular links helped improve progression in language, ICT and citizenship skills. Links in other areas were less well developed. 9 5. Leading and improving the school Overall Perth High School enjoyed a good reputation amongst its stakeholders and the wider community. The school had faced significant challenges over the past few years, but senior managers and staff remained strongly focused on supporting pupils and improving learning and teaching to raise pupils’ achievement. There were particular strengths in the wide range of opportunities provided by staff through which most pupils acquired skills, gained confidence and demonstrated responsible citizenship. Pupils with additional learning and behavioural needs were very well supported. The school benefited from very good partnerships with parents and the wider community. While attainment had declined recently in some areas, this was against a pattern of longer-term improvement and appropriate measures were in place to address particular areas of weakness. The school had now entered a period of greater stability in staffing. With the positive influence of recently-appointed principal teachers and other staff, and the strong support of senior managers, the school was now well placed to bring about improvements in pupils’ learning experiences to raise further their achievement. Overall, the school had good, effective corporate leadership to which many members of staff made important contributions. The headteacher provided very effective leadership in managing change during a period of substantial disruption to the work of the school. He showed strong commitment to pupils’ welfare and considerable resolve in addressing weaknesses which had impacted adversely on pupils’ learning experiences and attainment. He had given a clear lead in implementing more rigorous approaches to quality assurance, and in promoting the effective use of ICT across the school to enhance pupils’ learning and improve communications. He had encouraged and supported staff in developing their leadership capacity for the benefit of the school. He was very well supported by the strong team of senior managers, including the business manager. They worked well together and each made a positive impact on the areas covered by their individual remits, which were well matched to their individual strengths and expertise. Collectively, they made an important contribution to supporting the work of departments. Most principal teachers led their departments well and several were models of good practice. Many recently-appointed principal teachers had made a very positive impact on staff morale and on pupils’ learning experiences and attainment in their departments and within the pupil support team. However, there were weaknesses in the impact of leadership in some departments. Several non-promoted staff were leading whole school projects and initiatives and taking additional responsibilities. The school had established an extensive range of effective methods for reviewing the quality of its work. These included consulting widely with staff, parents and pupils through questionnaires and departmental self-evaluation using nationally recognised quality indicators. One outcome of these procedures had been an improvement in the quality of pupil reports prepared by staff. Senior managers promoted more effective learning by identifying examples of good practice through classroom observation and sharing these with others. The annual departmental review meeting for each principal teacher with the headteacher and senior managers led to clear action for improvement. Revised approaches to tracking the attainment of pupils were being introduced to good effect. The recent focus on target setting in S4 and S5/S6, based on rigorous analysis of attainment data, showed early promising signs. However, it was too early to evaluate the impact on pupils’ attainment. A few departments were not implementing self-evaluation procedures with sufficient rigour to ensure that they brought about improvements in pupils’ learning experiences and achievement. 10 As well as building on the strengths and addressing the issues raised throughout this report, the school and the education authority should address the following main points for action. Main points for action • Continue efforts to raise attainment, particularly at S3/S4. • Ensure that the quality of pupils’ learning is consistently high across the school. • Address health and safety issues promptly and take forward planned improvements to accommodation. • Continue to improve pupils’ personal and social development to promote consistently high expectations of attitude and behaviour. What happens next? The school and the education authority have been asked to prepare an action plan indicating how they will address the main findings of the report, and to share that plan with parents and carers. Within two years of the publication of this report parents and carers will be informed about the progress made by the school. Donald Vass HM Inspector 26 June 2007 11 Appendix 1 Indicators of quality The following quality indicators have been used in the inspection process to contribute to the evaluation of the overall effectiveness of the school in promoting learning and achievement for all pupils. Section 3. How well does the school raise achievement for all? Structure of the curriculum good The teaching process good Meeting pupils’ needs good Pupils’ learning experiences adequate Personal and social development good Overall quality of attainment: S1/S2 good Overall quality of attainment: S3/S4 adequate Overall quality of attainment: S5/S6 good Section 4. How good is the environment for learning? Pastoral care good Accommodation and facilities weak Climate and relationships good Expectations and promoting achievement good Equality and fairness good Partnership with parents, the School Board and the community very good Section 5. Leading and improving the school Leadership of the headteacher very good Leadership across the school good Self-evaluation good This report uses the following word scale to make clear the judgements made by inspectors: excellent very good good adequate weak unsatisfactory 12 outstanding, sector leading major strengths important strengths with areas for improvement strengths just outweigh weaknesses important weaknesses major weaknesses Appendix 2 Summary of questionnaire responses The following provides a summary of questionnaire responses. Key issues from the questionnaires have been considered in the inspection and comments are included as appropriate throughout the report. What parents thought the school did well What parents think the school could do better Almost all thought that: • The school should give parents a clearer idea of its priorities for improvement. • It should consult parents more on decisions affecting their child. • It should make clearer to parents the standard of work it expects from pupils, and provide more information on how to support their child with homework. • • the school had a good reputation in the local community; staff made them feel welcome in school; • they found parents’ evenings helpful and informative; and • staff showed concern for their children’s care and welfare and treated them fairly. What pupils thought the school did well What pupils think the school could do better Almost all pupils thought that: • The school could be better at taking action against bullying. • Teachers could be better at telling pupils how they could improve their work, and at helping them when they are having difficulties. • Around half felt that pupils’ behaviour in school was not good, and that pupils were not always treated fairly. • they got on well with other pupils and enjoyed being at school; • teachers expected them to work to the best of their ability; • the school helped them to keep safe and healthy; and • teachers checked their homework. 13 What staff thought the school did well What staff think the school could do better • Almost all staff liked working in the school. • • They should have better opportunities to be involved in decision-making processes. They were aware of the school’s child protection procedures. • Communication between senior managers and staff could be more effective. • There was mutual respect between teachers and pupils. • Pupils’ success was regularly celebrated. • Time for continuous professional development was used effectively. 14 Appendix 3 Attainment in Scottish Qualifications Authority (SQA) National Qualifications Scottish Credit and Qualifications Framework (SCQF) levels: 7: Advanced Higher at A-C/CSYS at A-C 6: Higher at A-C 5: Intermediate 2 at A-C; Standard Grade at 1-2 4: Intermediate 1 at A-C; Standard Grade at 3-4 3: Access 3 Cluster; Standard Grade at 5-6 Percentage of relevant S4 roll attaining by end of S4 English and Mathematics @ Level 3 Perth High School Comparator schools4 National 2004 87 97 91 2005 79 97 90 2006 86 96 91 5+ @ Level 3 or Better Perth High School Comparator schools National 89 96 91 90 96 90 90 95 91 5+ @ Level 4 or Better Perth High School Comparator schools National 78 83 77 76 87 76 77 86 77 5+ @ Level 5 or Better Perth High School Comparator schools National 40 43 35 44 43 34 34 43 35 Percentage of relevant S4 roll attaining by end of S5 5+ @ Level 4 or better Perth High School Comparator schools4 National 2004 86 87 78 2005 79 85 78 2006 77 89 78 5+ @ Level 5 or better Perth High School Comparator schools National 57 53 45 49 53 45 52 56 45 1+ @ Level 6 or better Perth High School Comparator schools National 49 47 39 42 45 39 41 47 38 3+ @ Level 6 or better Perth High School Comparator schools National 29 30 23 27 28 23 29 29 22 5+ @ Level 6 or better Perth High School Comparator schools National 15 13 9 12 13 10 14 13 10 15 Percentage of relevant S4 roll attaining by end of S6 5+ @ Level 5 or better Perth High School Comparator schools 4 National 2004 46 56 47 2005 60 55 47 2006 51 55 48 1+ @ Level 6 or better Perth High School Comparator schools National 46 52 44 54 52 43 47 51 43 3+ @ Level 6 or better Perth High School Comparator schools National 32 37 31 38 38 30 36 38 30 5+ @ Level 6 or better Perth High School Comparator schools National 20 23 20 25 26 19 21 24 20 1+ @ Level 7 or better Perth High School Comparator schools National 11 17 12 16 16 12 14 16 13 5 4 Comparator schools are the 20 schools statistically closest to the school being inspected in terms of the key characteristics of the school population. 16 How can you contact us? If you would like an additional copy of this report Copies of this report have been sent to the headteacher and school staff, the Interim Executive Director of Education & Children’s Services, local councillors and appropriate Members of the Scottish Parliament. Subject to availability, further copies may be obtained free of charge from HM Inspectorate of Education, 1st Floor, Endeavour House, 1 Greenmarket, Dundee DD1 4QB or by telephoning 01382 576700. Copies are also available on our website at www.hmie.gov.uk. HMIE Feedback and Complaints Procedure Should you wish to comment on any aspect of secondary inspections, you should write in the first instance to Frank Crawford, HMCI, at HM Inspectorate of Education, Europa Building, 450 Argyle Street, Glasgow G2 8LG. If you have a concern about this report, you should write in the first instance to our Complaints Manager, HMIE Business Management Unit, Second Floor, Denholm House, Almondvale Business Park, Almondvale Way, Livingston, EH54 6GA. You can also email HMIEcomplaints@hmie.gsi.gov.uk. A copy of our complaints procedure is available from this office, by telephoning 01506 600200 or from our website at www.hmie.gov.uk. If you are not satisfied with the action we have taken at the end of our complaints procedure, you can raise your complaint with the Scottish Public Services Ombudsman (SPSO). The SPSO is fully independent and has powers to investigate complaints about Government departments and agencies. You should write to The Scottish Public Services Ombudsman, Freepost EH641, Edinburgh EH3 0BR. You can also telephone 0800 377 7330 (fax 0800 377 7331) or e-mail: ask@spso.org.uk. More information about the Ombudsman’s office can be obtained from the website: www.spso.org.uk. Crown Copyright 2007 HM Inspectorate of Education This report may be reproduced in whole or in part, except for commercial purposes or in connection with a prospectus or advertisement, provided that the source and date thereof are stated. 17