Core Skills
Communication
Study Section 8: Information
Technology
[INTERMEDIATE 1]
Introduction
Lesson 8A: IT as a hobby
Lesson 8B: Building you own PC
Lesson 8C: IT as a career
SAQ answers
1
2
10
17
32
INTRODUCTION
INTRODUCTION
Welcome to this study section. You are studying Communication at
Intermediate 1 level.
This package contains three separate lessons. Each lesson is a
‘chunk’ of material that is similar to a traditional class lesson. The
difference is that you can work at your own pace through the lesson.
Each of these lessons will take you approximately an hour to complete.
The theme of this study section is information technology. The three
lessons are:
 IT as a hobby
 Building your own PC
 IT as a career.
This study section contains activities, self-assessed questions and a tutor
assessment.
An activity asks you to do something such as read an article or write a
letter. Most activities have feedback on the next page. The word
feedback just means comments. You should try the activity before
reading the feedback.
Self-Assessed Question (SAQ)
When you see this symbol, you should answer the
questions, and then check your answers with those given at
the end of the study section.
Tutor Assessment (TA)
These are activities or questions that you answer then
submit to your teacher or tutor for marking.
COMMUNICATION: STUDY SECTION 8 (INT 1)
1
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
LESSON 8A
Welcome to lesson 8A. This lesson is about information technology as
a hobby.
Many people are interested in computers. Even if you’re not, you’ll find
that the lesson helps you to develop the following communication skills:
 reading skills: evaluating a communication
 writing skills: being understood by your readers
 writing skills: writing a portfolio
Reading skills: evaluating a communication
When you read something, you will come to your own conclusions
about how well the piece is written. You form your own opinion – this
is called making an evaluation.
An evaluation is your chance to judge how good or bad a piece of
writing is.
There are several things you should consider when you’re evaluating
something.
 What made the communication easy or hard to read?
 Did the graphics help you to understand the communication?
 Would someone interested in the subject find it useful?
2
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
Activity 1
Read the paragraph below, then answer the questions that follow.
Many people like computers in one
form or another. They are so useful –
you can do so many different things
with them. For example, you can play
games, write letters, create
spreadsheets and go on the Internet.
1
Was the communication easy to understand?
Explain your answer.
A.
No. It used complicated words and the sentences
were jumbled up.
B.
Yes. The words were easy to understand and the sentences
made sense.
2
Did the picture help you to understand
what the communication was about?
A.
Yes. It shows a picture of a woman using a computer
and the communication is about how much people like
computers.
B.
No. The picture shows a woman working on a computer
and the article is about playing games.
3
Would someone interested in computers
find the communication interesting?
A.
No. The communication says that computers can be fun,
but they’re not.
B.
Yes. The communication explains the useful things
that a computer can do.
COMMUNICATION: STUDY SECTION 8 (INT 1)
3
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
Activity 1 - Feedback
You were asked to evaluate the written communication by answering
three questions.
An evaluation is a personal thing, and you might have given answers
which are different from mine.
My answers were:
1. B
2. A
3. B
If you didn’t give these answers, don’t worry. The main thing about
evaluating a communication is that you must be able to explain your
answer.
4
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
Writing skills: being understood by your readers
When you write something, you must make sure that your readers are
going to understand.
Different readers will understand different things. For example, here
are two short paragraphs. Each is for a different reader.
Paragraph 1
A computer is good fun. There are lots of games that you
can play on them. There are games based on many of your
favourite television characters. One example is the
Tellytubbies Game.
Paragraph 2
A computer is extremely useful. There are many useful
applications that you can run on them, such as word
processors and spreadsheets. These can help you to
perform many household tasks.
It’s obvious that the first paragraph was meant to be read by children.
The second paragraph was meant to be read by adults.
What are the differences? Here are the ways in which the writer
adapted his writing to suit the readers:
Paragraph 1
Paragraph 2
Content
The content is about
games. This is suitable for
the readers (children).
The content is about
computer applications.
This is suitable for the
readers (adults).
Word choice
The words are all simple
(e.g. ‘good fun’). This
suits the readers.
There are some more
complicated words (e.g.
‘extremely useful’). This
suits the readers.
Sentences
The sentences are short
and easy to read.
The sentences are longer
and take more time to
read.
COMMUNICATION: STUDY SECTION 8 (INT 1)
5
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
SAQ 1
Here are some sentence pairs. One sentence is written for computer
experts. The other is written for non-experts. Which is which?
Expert
Pair
A
The processor is the brains of your computer.
The processor is an AMD 1600 socket A type.
Pair
B
Adding more memory will make the computer
faster. It’s quite cheap really.
Adding more memory will increase the
performance of that computer by 20 percent.
Pair
C
The hard drive is a large magnetic storage
device within the computer.
The hard drive is a where all of your
documents and files are kept.
Pair
D
The angle of viewing of the monitor should be
set so that the users don’t suffer eye strain.
Monitors should be set up so that you can see
them clearly.
Check your answers with those given on page 30.
Score
___ out of 4
Date completed
Teacher/tutor comments
/
/
Signed by student
6
Teacher/tutor initials
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
Nonexpert
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
Writing skills: writing a portfolio
One of the assessment options for this unit is that you write a ‘portfolio
of linked pieces’. This just means that you should write two or three
pieces on a related topic.
Here are some examples of possible subjects for a portfolio of linked
pieces:
1.
2.
A letter of application for a job
A CV
1.
A letter to a customer providing a quotation to repair her
computer
A memo to your computer engineer telling him what to do
A letter to your supplier ordering a component for the customer’s
computer
2.
3.
1.
2.
3.
A report about the problems in your community
A letter to your community police officer asking for advice
A memo to your Neighbourhood Watch secretary
1.
2.
A letter to a company asking about a work placement
A memo to your teacher/tutor explaining where your work
placement is
An essay about a work placement
3.
A portfolio of linked pieces needs to be at least 300 words long. This
means that each thing that you write doesn’t need to be a large piece
of work.
For example, the word count for these
pieces could be:
1.
2.
3.
Total
80 words
50 words
170 words
300 words
COMMUNICATION: STUDY SECTION 8 (INT 1)
7
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
TA 1 (Part 1)
You’re going to start work on a
portfolio of related pieces. In
this activity, you’ll write one
piece for the portfolio.
Write a short essay (about 150
words) about your personal
experience of using computers.
The intended readers are people
who have no experience of
computers.
We looked at essay writing in
lesson 3A. Look back to that
lesson now if you’re not sure how
to write an essay.
You can use one of these essay plans if you like, or use your own
essay plan. (No feedback is given after this activity. Keep your work
safe – you’ll need it again for lesson 8C.)
Essay plan 1
Paragraph 1: introduction to the topic
Paragraph 2: your first experience of computers
Paragraph 3: what you do with computers now
Paragraph 4: what computer you have (or would like)
Paragraph 5: conclusion – summarise your essay.
Essay plan 2
Paragraph 1: introduction to the topic
Paragraph 2: explain why you have not got a lot of experience of
computers
Paragraph 3: explain how complicated you think computers are
Paragraph 4: say what you would like to learn about computers
Paragraph 5: conclusion – summarise your essay.
Remember to write this so that it’s suitable for the intended
readers.
8
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8A: INFORMATION TECHNOLOGY AS A HOBBY
Summary of this lesson
In this lesson, you’ve learned:



how to evaluate a written communication
how to write for different types of reader
what a portfolio of linked pieces is.
End of lesson 8A.
COMMUNICATION: STUDY SECTION 8 (INT 1)
9
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
LESSON 8B
Welcome to lesson 8B. In this lesson, we’ll look at building your own
PC. As you work through the lesson, you’ll develop the following
communication skills:
 talking skills: body language
 reading skills: identifying the writer’s point of view
 writing skills: writing for a newspaper.
Talking skills: body language
Body language refers to the way that your body and eyes tell people
what you feel.
Try to do the following when you’re talking, so that your body language
is good:
 stand upright
 relax
 give your hands something to do, e.g. hold your notes in your hands,
or hold a pen or a pointer
 don’t slouch
 don’t put your hands in your pockets
 don’t lean on the table
 look at the audience – not at the floor or walls.
Don’t slouch. Look at the audience.
Try to look interested and alert. That’s good body language!
10
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
Activity 2
Try this activity with a friend.
Each of you should stand up and talk for about 30 seconds. You can
talk about anything you like.
The person talking should try to be as relaxed as possible. The person
listening should assess the speaker’s body language.
Use this checklist to help you.
Excellent
Good
Fair
Needs
work
1
How relaxed did the speaker
look?
2
How good was the speaker
at keeping eye contact
with you?
How good was the speaker
at standing upright
(not slouching)?
3
Yes
4
Did the speaker lean on the table (or chair)?
5
Did the speaker stare at the floor or walls?
6
Did the speaker use his/her hands
and arms well?
No
Your comments
COMMUNICATION: STUDY SECTION 8 (INT 1)
11
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
Activity 2 - Feedback
I hope you both managed to assess each other fairly and were able to
help each other.
Once you’ve got your assessment from your friend, look at the points
and decide where you need to do further practice. Talk to your
teacher/tutor about any point that you feel unsure about.
No one expects you to be 100 percent confident.
All you need to do is to be able to look reasonably relaxed and
confident, and hold yourself in a smart upright position. Eye contact
with the listeners is important, too.
You don’t have to go overboard with body language!
You’re not expected to sing and dance.
A confident, relaxed manner is all you need.
12
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
Reading skills: identifying the writer’s point of view
In lesson 3A, we looked at how you can identify the writer’s point of
view by looking at the words used. We’re going to do some more work
on this now.
SAQ 2
Read this newspaper article and then answer the questions overleaf.
Computers cheaper to buy ready made
Customers hoping to save money by
building their own computers are in for a
disappointment. A government report
recently investigated the costs of PC
components from different sources,
following complaints from customers
that computer parts were overpriced.
The report found that customers are
not being ripped off, but it concluded
that if you were to buy all of the pieces
that go into a computer to build your
own you’d pay more than buying the
same components in a ready-made
system. Trevor Kelly of the Association
of Computer Manufacturers says that this
is no surprise: “Customers must
remember that we make a lot of readymade systems, and so we can buy the
parts in bulk. If people want to buy
individual components, they usually
specify particular makes. We need to buy
these in small quantities and this makes
the price higher.”
Despite this, many people still want
to build their own PCs. If they do, they
will learn so much about how a PC
works because they’ve built it
themselves. If you don’t want to build a
whole system, you might want to
upgrade your computer by buying a new
piece of kit. The market for components
Upgrading is a good choice, but building a
whole system from scratch can be expensive
is a large one. Are people upgrading being
ripped off? “No,” says Mr Kelly.
“Upgraders are able to save lots of money
by keeping existing components and
spending their money on the parts they
really want.”
The best advice is to shop around.
People wanting to buy a new PC can find
bargains. Upgraders can fine-tune their
systems with new gear. If you want to
build your own PC and if you have a
reasonable level of technical knowledge –
then do it. You’ll learn a lot in the process
– but you will pay a bit more for the
privilege.
COMMUNICATION: STUDY SECTION 8 (INT 1)
13
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
SAQ 2 (continued)
Answer all the questions, using your own words as far as possible.
1.
According to the writer, people building their own computers are
going to feel what about the price of components?
2.
According to the writer, are customers being ripped off? Explain
your answer.
3.
According to Trevor Kelly, why is it more expensive to buy
individual components than to buy the same components in a
complete system?
4.
According to the writer, what benefit is there to building your own
computer?
5.
What is the writer’s advice to people buying a new computer or a
component?
6.
According to the writer, what skill do you need if you’re going to
build your own PC?
Check your answers with those given on page 31.
Score
___ out of 6
Date completed
Teacher/tutor comments
/
/
Signed by student
14
Teacher/tutor initials
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
TA 1 (Part 2)
You’ve just done an SAQ about the writer’s point of view. Now you’re
going to write something in which you make your own point of view
clear.
Choose one of the following options. You must write between 80 and
150 words. You should also write so that the target audience
understands the communication.
1.
Write an article for a newsletter for retired people. The purpose of
your article is to persuade retired people to come to your school
or college night class to learn how to use PCs.
2.
Write an article for a newspaper read by business-people. In the
article, try to persuade them to build their own computers .
(Hint: look at the article on page 13 for some ideas.)
3.
Write an article for a newspaper read by ordinary working people.
In the article, you should explain why you think it’s important that
every household should have a computer.
(No feedback is given after this activity. Keep your work safe with the
work you did in lesson 8A – you’ll need both pieces again in lesson
8C.)
COMMUNICATION: STUDY SECTION 8 (INT 1)
15
© Learning and Teaching Scotland 2004
LESSON 8B: BUILDING YOUR OWN PC
Summary of this lesson
In this lesson, you’ve learned:



what good body language is
how to work out the writer’s attitude
how to express your feelings in writing.
End of lesson 8B
16
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
LESSON 8C
Welcome to lesson 8C. The theme of this lesson is information
technology as a career.
You’ll work on the following things as you work through this lesson:
 listening skills: reacting to other people
 reading skills: reading for information
 writing skills: writing instructions.
Listening skills
We’ve talked a lot about talking skills in this communication unit.
We’ve looked at listening skills as well, but not in so much detail. We’re
now going to look at some listening skills.
COMMUNICATION: STUDY SECTION 8 (INT 1)
17
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
Activity 3
Answer the following questions.
1.
What is the difference between hearing and listening?
2.
What do you do when you’re listening to someone?
Listening or hearing?
18
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
Activity 3 - Feedback
1.
Hearing is something we do whether we want to or not. It refers
to the way we sense sounds and noises.
Listening is a skill. It refers to the way in which we make sense of
sounds and noises.
Hearing is something that just happens.
For example, you might hear traffic as it
passes the house, but you don’t really
listen to it – unless it’s a nuisance, and
keeping you awake.
Listening is something that requires effort
on your part.
For example, you might listen to music (as
long as you can hear it!).
2.
When you listen to someone speaking, you do the following
things:
 hear the words
 make sense of the words in your brain
 think about what was said.
After this, you might reply to the person.
As you can see, listening means you must make sense of what was
said. You need to think about what was said.
COMMUNICATION: STUDY SECTION 8 (INT 1)
19
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
Why is listening important?
Listening is an important skill because it allows you to react to any
contributions that other people have. It means you can give them
feedback, answer their questions, or add your opinion to what they say.
Listen to others: they will raise
questions and say things to make you
think. Good listening skills help you to
react to what other people say.
20
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
SAQ 3
Answer each of the following questions. Each question is about talking
and listening skills.
1.
2.
During a meeting, you make a point. Someone says to you: ‘I
don’t understand what you mean.’ What is the best thing to
do?
A.
You laugh at him and say, ‘Well, you should have been
listening.’
B.
You smile sympathetically and say, ‘I’ll explain it later.’
C.
You should repeat the point that you made. You might
also rephrase it to make it easier to understand.
D.
You frown, lean forward, and repeat the point, very
slowly with long gaps between each word.
At the end of a solo talk about a work placement, someone
asks you what hours you worked. What is the best thing to
do?
A.
You ignore the question, as it’s no business of that
person.
B.
You explain what hours you worked, even though you’ve
not got this written down on your notes.
C.
You restart your solo talk, as you’re sure you mentioned
the hours that you worked during your talk.
D.
You stare at your note, hoping that you’ve written it down
there somewhere.
COMMUNICATION: STUDY SECTION 8 (INT 1)
21
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
3.
During a discussion, someone says something that is the
opposite idea to yours. What is the best thing to do?
A.
Say nothing. Cross your arms, and stare at that person to
make her feel uncomfortable.
B.
Tell her that you totally disagree with her point and offer
her a bet to prove your point.
C.
Agree with her, as it’s easier to keep the peace but make
up your mind that you’re going to have your way anyway.
D.
You should try to explain why you disagree, and say why
you think your idea is a better one.
Now check your answers with those on page 31.
Score
___ out of 3
Date completed
Teacher/tutor comments
/
/
Signed by student
22
Teacher/tutor initials
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
Reading skills: reading for information
You know that people write for a purpose (we looked at this in lesson
4A). You know that the writer’s purpose is usually something like:





to
to
to
to
to
explain
voice an opinion
publicise
give information
persuade.
As a reader, you have your own purpose. A reader’s purpose is
usually something like this:
 to find out information
 to see what other people are thinking about something
 to become more knowledgeable.
Mostly, people read for information of some kind.
There are times when a
reader wants information
quickly. Other times, a
reader might be happy to
read slowly for enjoyment.
COMMUNICATION: STUDY SECTION 8 (INT 1)
23
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
SAQ 4
Read the instruction sheet below and then answer the questions that
follow.
Instructions
HOW TO REPLACE MEMORY
MODULES IN THE COMPUFORM PCs.
1.
2.
3.
4.
5.
Only qualified IT technicians should attempt this task.
First, switch off the power at the mains.
Open the case by removing the 6 screws on the back panel.
Remove the case cover.
Put on the anti-static wrist-strap (in accordance with
manufacturer’s recommendations).
6.
Identify and remove the existing memory module (this might entail
moving some cables out of the way). Pull up the plastic tabs at
each side to release the module. Pull it out of the slot.
7.
Insert the new memory module into the slot. Push down the
plastic tabs at each side. This locks the memory in place.
8.
Replace the case cover.
9.
Replace the 6 screws.
10. Switch on the machine and check that the memory is rec ognised.
24
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
SAQ 4 (continued)
1.
Who would read this instruction leaflet? How do you know?
2.
Why would someone read this instruction leaflet?
3.
How do you remove the existing memory module?
4.
How do you insert the new memory module?
5.
What should you do after replacing the cover and the screws?
6.
Was this instruction sheet easy to understand? Explain your
answer.
Now check your answers with those on page 32.
Score
___ out of 6
Date completed
Signed by student
Teacher/tutor comments
/
/
Teacher/tutor initials
COMMUNICATION: STUDY SECTION 8 (INT 1)
25
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
Writing skills: writing instructions
When you read something to get information, you want to be able to
get at the information quickly. This is especially true of instructions.
When you read instructions, I’m sure that you want to get the
information quickly and easily.
When you write instructions, you should try to do the following things.




Say what you mean to say as clearly as possible.
Arrange the information into the right order.
Don’t waffle: think about what the reader wants to know.
Use formal language.
People don’t want to work through pages and pages
of instructions. They want the facts. They want
to be able to get the information quickly and easily.
26
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
TA 1 (Part 3)
Choose one of the following options, depending upon what category
you fit into. You must write between 70 and 120 words, whatever
option you choose. The instruction sheet on page 24 will help you with
the layout.
You have no experience of computers
You have a little experience of computers
You have lots of experience of computers



Choose option 1
Choose option 2
Choose option 3
Option 1
You’re an IT teacher, and have a class of people with no experience of
computers. Write an instruction sheet for the class. In it, y ou should
mention the following.
 You must not eat and drink near a PC.
 You must adjust your seat to the correct height.
 You shouldn’t use a PC for too long at any one time.
 You mustn’t sit too near the monitor.
 You must never pull any of the cables.
 Anything else you can think of.
Option 2
You’re an IT teacher. Write an instruction sheet for someone who has
never used computers before. In your instruction sheet, you shou ld
mention the following things.
 How to switch it on.
 What the mouse does and how to use it.
 What the keyboard does and how to use it.
 What the floppy disk drive does and how to use it.
 Any other things that you feel are important.
Option 3
You’re an IT teacher. Write an instruction sheet for someone who
wants to learn to use a word-processing package (such as Word). Your
instruction sheet should contain the following things.
 A brief description of what a word-processing software package is.
 How to choose a font.
 How to create a new paragraph.
 How to start a new page.
 Any other things that you feel are important.
COMMUNICATION: STUDY SECTION 8 (INT 1)
27
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
TA 1 (continued)
Once you’ve finished, give all of the following to your teacher/tutor:



Your essay about your experience of computing
(from lesson 8A).
Your newsletter/newspaper article about computers
(from lesson 8B).
Your instruction sheet
(from lesson 8C).
Congratulations! You’ve just completed your first portfolio of related
pieces of writing!
28
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
LESSON 8C: INFORMATION TECHNOLOGY AS A CAREER
Summary of this lesson
In this lesson, you’ve learned:




about the difference between hearing and listening
how to react to questions
how to read and write instructions
how to complete a portfolio of linked pieces.
End of lesson 8C.
COMMUNICATION: STUDY SECTION 8 (INT 1)
29
© Learning and Teaching Scotland 2004
SAQ ANSWERS
SAQ ANSWERS
SAQ 1 Answers
Expert
Pair
A
Pair
B
Pair
C
Pair
D
30
X
The processor is the brains of your computer.
The processor is an AMD 1600 socket A type.
Adding more memory will make the computer
faster. It’s quite cheap really.
Adding more memory will increase the
performance of that computer by 20 percent.
X
X
X
The hard drive is a large magnetic storage
device within the computer.
The hard drive is a where all of your
documents and files are kept.
X
The angle of viewing of the monitor should be
set so that the users don’t suffer eye strain.
Monitors should be set up so that you can see
them clearly.
X
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004
Nonexpert
X
X
SAQ ANSWERS
SAQ 2 Answers
Here are my answers to these questions. Give yourself a mark if you r
answer is the same or similar to these.
1.
They are going to feel upset that they don’t save any money.
2.
Customers are not being ripped off. It is cheaper to buy a readymade system.
3.
Individual components are bought in lower numbers and so are
dearer.
4.
You will learn a lot about how computers work.
5.
You should shop around for the best price.
6.
You need good technical knowledge.
SAQ 3 Answers
The most useful responses are these ones.
1. C: You should repeat the point that you made. You might also
rephrase it to make it easier to understand.
This is the best option because the person said they didn’t
understand you the first time.
2. B: You explain what hours you worked, even though you’ve not
got this written down on your notes.
Quite often people will ask you questions that you’ve not thought of.
The best thing is to answer from memory. If you can’t do that,
simply admit you don’t know the answer but say that you ’ll find out.
3. D: You should try to explain why you disagree, and say why
you think your idea is a better one.
You might not convince the other person – but at least you’ve
explained in a calm manner why you feel the way you do.
COMMUNICATION: STUDY SECTION 8 (INT 1)
31
© Learning and Teaching Scotland 2004
SAQ ANSWERS
SAQ 4 Answers
1.
IT technicians would read this leaflet. We can tell, because it
says only IT technicians should do this.
2.
A reader would read it to get information about adding new
memory to the computer.
3.
You pull up the plastic tabs and then pull out the old module.
4.
You push it into the slot and then push down the plastic tabs.
5.
Switch the computer on and check to see that the computer
recognises the new memory module is there.
6.
Yes, it was easy to follow. It was easy to read and each point was
numbered. Each sentence was clear and gave the reader only
the information that was required.
32
COMMUNICATION: STUDY SECTION 8 (INT 1)
© Learning and Teaching Scotland 2004