Assessment of Student Learning Plan
Counseling Services
Kansas State University
A. Student Life Unit and Date
Academic Year: 2011 - 2012
Division:
Student Affairs
Unit:
Counseling Services
Date Submitted: August 4, 2010; updated 11/20/2010
B. Contact Person(s) for the Assessment Plans
Dorinda J. Lambert, Ph.D., Director, Counseling Services
C. The Program at Counseling Services: Mission & Service Areas
Kansas State University Counseling Services, in support of the overall mission of the University, provides
the highest standard of professional services to help all students approach their full potential - personally,
academically, and socially. Within an accepting, sustaining and compassionate setting, we attend to the
psychological needs of our students to alleviate concerns, facilitate problem solving, promote wellbeing,
and enhance success. This attention to student needs is also seen in our consultation to other campus
offices/departments as part of our role in maintaining a safe and equitable campus community.
As an integral part of our multicultural campus community, the Counseling Services staff value diversity
and strive to provide culturally sensitive and relevant services. In doing so, we work collaboratively with
other entities, both on and off campus, while appropriately protecting confidentiality in order to foster and
maintain a safe and healthy environment. In addition, during times when a critical event occurs, we are
ready to offer timely response through consultation, outreach, and follow-up in order to lessen the effects
of trauma and promote resolution.
Counseling Services provides three areas of service:
1. Direct service as a) brief consultation and crisis consultation/management to
faculty/staff and students and b) short-term services to currently registered students,
which includes counseling (individual, couples, group) and biofeedback training;
2. Educational outreach and consultation on mental health information; and
3. Pre-doctoral psychologist internship training program accredited by American
Psychological Association.
D. Assessment of Student Learning Three-Year Plan [2010~2012]
D1, 2 and 3.
Table 1 covers each of these items for each of the service areas:
1. a description of student learning outcomes,
2. group assessed and assessment methods (measures or assessment tools, timeframe), and
3. the data presentation and discussion process.
1
Table 2 indicates relationship between student learning outcomes of the Counseling Services and
K-State student learning outcomes.
D4. Unit’s Process for Using Assessment Results to Improve Student Learning
Timing of the assessments
1) Table 1 Item I: Direct-Service Counseling:
The Clinical assessments done at intake and termination (1a) have been a part of the clinical process at CS
since 1985 with the more formalized KPIRS assessments (1b) being developed and implemented over the
last 20 years with the data presentation and discussion being a part of the agency culture throughout that
time. These assessments are continuing to be used during this current Assessment of Student Learning
Three-Year Plan [2010~2012].
2) Table 1 Item II: Educational Outreach & Consultation:
The survey of presentations (2) are currently being gathered after each presentation and will continue to
be gathered throughout the three-year plan and beyond.
The data gathered about the use of the online materials (e.g Susie’s Strategies and other programs
developed online) has been instituted in 2010 and will continue to be gathered on a yearly basis
throughout the three-year plan.
3) Table 1 Item III: Psychologist Internship Training:
The student learning outcomes have been an essential part of the internship program since it was first
accredited by APA in 1987 and effectively assisted in the continual re-accreditation of the program since
then. The time frame for the intern evaluations outlined in Table I occurs each semester and will continue
during this current Assessment of Student Learning Three-Year Plan [2010~2012]. Our internship
program will be undergoing its next APA Accreditation Site Visit sometime in Spring/Summer 2012.
Use of and Presentation of the results
In addition to the on-going steps that are used to validate the accuracy of assessment, diagnosis and
treatment (case review, supervision, validated instrument completion) cumulative agency data is reviewed
at the end of each year to show the summative results of the year’s activity and make comparisons with
previous years results as well as national comparisons. Specific needs maybe identified for improvement
and are typically followed by providing staff with in-service development seminars. These seminars are
regularly offered within the department for 3 hours each month. Additionally, all professional staff are
expected to complete 50 hours of validated professional development activity each two year period for
maintenance of professional licensure; this continuing education is required by the State of Kansas
Behavioral Sciences Regulatory Board. An external review of the agency’s pre-doctoral psychology
internship program and the agency’s overall functioning is made every 8 years by the national accrediting
board of the American Psychological Association.
Summative data is evidenced each year in the Annual Report that goes to key offices on campuses and is
available to all through the KSU Counseling Services website. This will continue during this current
Assessment of Student Learning Three-Year Plan [2010~2012].
In addition, the results of the agency’s activities and the feedback from the client surveys administered
each semester are reviewed twice a year by the CS staff at meetings of the department. Then changes or
revisions are made in the delivery of Counseling Services as needed at the staff planning meetings which
are convened at the beginning of each academic year. Additionally, after receiving recommendations
from the national APA internship accreditation review, suggested adaptations are made to comply and
maintain accreditation.
2
All of the above evaluation results are used to improve the agency service delivery and the staff
professional skills. The continuing use of our services by the campus community and the improvements
seen in students who have received our services can be considered a positive result of these efforts.
3
Table 1
Assessment of Student Learning Three-Year Plan (2010-2012)
Counseling Services, Kansas State University
Measurement
(Tools & Timeline)
Service Area
Group Assessed
Student Learning Outcomes
I.
Direct Service
Counseling
Students attending
at least 3 sessions
of individual or
group counseling
1. Identify personal concerns
and develop strategies to
alleviate symptoms that have
created the interference with
academic and social functioning.
(Personal concern or symptom
areas include mood, learning
problems, interpersonal conflicts,
career uncertainties, self-harm,
and addiction issues).
1a. Ongoing intake interview and
follow-up assessment at session 3 by
counselors using DSM defined rubric
of diagnosis, case descriptors, and
action maker assessment [Direct
measure]
Students receiving
educational
presentations or
workshops
provided by
Counseling
Services
2. Make use of skills and
information presented to
enhance ability to be successful
in life.
2. Ongoing survey of attendees
utilizing Presentation/Workshop
Evaluation Form completed by the
students at the end of the presentation
[Indirect measures]
Students viewing
the Suzy’s Study
Strategies video
posted on
UniversityLifeCafe
.
3. Develop personal goals for
improved academic performance
through the reflecting process of
self-efficacy and outcome
expectation of the 10-areas of
study behaviors and skills.
II.
Educational
Outreach &
Consultation
1b. Ongoing student self-ratings on
symptoms, academic & social
interference, readiness, and progress
at intake and at session 3 (pre & post
tests), utilizing K-PIRS [Indirect
measure]
3. Ongoing internet-based survey of
the students who viewed the Suzy’s
Study Strategies video that will be
compared to the students who haven’t
viewed the video [Indirect measure].
Data Presentation &
Discussion
 On a weekly basis, selected
cases are reviewed during
group case conference
attended by all clinical staff.
 Annually, summative results
are published in the Annual
Report by September, and
discussed twice a year
during the staff retreat in
August and planning
meeting in January.
 At the end of each
semester, survey results
are reviewed by the
program Committee.
 Annually, summative results
are published in the Annual
Report by September, and
discussed twice a year
during the staff retreat in
August and planning
meeting in January.
4
Table 1 Continued.
KSU Counseling Services SLO Assessment
Service Area
III.
Psychologist
Internship
Training
(Accreditation
by American
Psychological
Association)
Group Assessed
Students
completing the
Pre-doctoral
Psychology
Internship
Program
Student Learning Outcomes
Measurement
(Tools & Timeline)
4. Demonstrate skills related to
professional identity and
professionalism
(i.e., gaining self-knowledge,
making sound, ethical, clinical
and personal judgments,
demonstrating sensitivity to
cultural differences, and
experiencing a sense of
responsibility to oneself, the
community, and the profession)
4a. Supervisors’ evaluation on
professional decorum and
professional objectives at the end of
semester, utilizing the Intern
Semester Evaluation Form on a 5point rating scale [Direct measure]
5. Conduct effective counseling
and therapeutic interventions
(i.e., individual and group
psychotherapy, assessment,
crisis intervention, diagnosis, and
treatment planning)
5a. Supervisors’ evaluation of artifacts
of the interns’ performance at the end
of semester, utilizing the Intern
Semester Evaluation Form on a 5point rating scale. The artifacts
include videotapes, audiotapes, case
write-ups, and presentations at a
formal case conference)
4b. Intern follow-up evaluation of
training program [Indirect measure]
Data Presentation &
Discussion
 At the end of each
semester, progress is
reviewed with the intern,
and discussed in a group
meeting including the
interns, supervisors, and the
training director.
 Annually, summative
assessment results are
reported and discussed
among the training
supervisors in July
5b. Intern follow-up evaluation of
training program [Indirect measure]
6. Conduct effective
developmental, remedial
programmatic, and educational
interventions
(i.e., consultation, outreach,
workshop development, and
teaching)
6a. Ongoing evaluation by senior staff
on interns’ activities discussed in
supervisors’ meetings, then a formal
evaluation by the Training Director at
the end of semester, utilizing the
Intern Semester Evaluation Form on a
5-point rating scale [Direct measure]
6b. Intern follow-up evaluation of
training program [Indirect measure]
5
Table 2
Relationship to K-State Student Learning Outcomes
Counseling Services, Kansas State University
University-wide SLOs
Service Area
Program SLOs
I.
Direct Service
Counseling
1. Identify personal concerns and
develop strategies to alleviate
symptoms that have created the
interference with academic and
social functioning
II.
Educational
Outreach &
Consultation
2. Make use of skills and
information presented to enhance
ability to be successful in life.
3. Develop personal goals for
improved academic performance
through the reflecting process of
self-efficacy and outcome
expectation of the 10-areas of study
behaviors and skills.
III.
Psychologist
Internship
Training
4. Demonstrate skills related to
professional identity and
professionalism
5. Conduct effective counseling and
therapeutic interventions
6. Conduct effective developmental
and remedial programmatic and
educational interventions
Knowledge
Critical
Thinking
Communication
Diversity
Academic /
Professional
Integrity
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
6