Learning and Development Network @ PALS
Context
Pace of change for universities is driven by:
Raised expectations from government, global
competition, technology, the knowledge society,
changing student expectations. This is not going to
change!
White Paper
• Strong emphasis on world-class student
experience
• Stronger agenda for enterprise and
entrepreneurship
• Continued emphasis on world-class research and
Grand Challenges
• Commitment to efficiency
What do we need in professional services?
• High levels of professional skill
• Awareness of business and value for money
considerations
• Commitment to the aims of UCL and working in
partnership with academics and others
• Flexibility and willingness to embrace change
• Strong customer awareness
• An improved understanding of the activities and
performance of our staff
Vision for Learning and Development
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Staff take ownership of development needs
Development available in timely fashion and of high quality
Effective conversations on career development
Taking a holistic view across the institution, will require
flexibility for staff and managers
• Recognition that professional development takes many
forms
What does success look like?
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Good internal competition for roles
UCL staff move on to senior roles elsewhere
Skills shortages not on risk register
Relevant staff survey scores best in class
High levels of customer satisfaction
Benchmarking indicates good value for money
Some tips based on experience
• Don’t expect others to manage your career
• Don’t expect a single institution to provide a
career for life
• Pay attention to boss management
• Think about your development needs for the next
job
• Look at jobs available elsewhere
Tips 2
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Appraisal is not a once a year discussion
Practice interviews
Further study is useful if applied
Keep informed about the sector
Build and nurture your peer network
Learn on the job