C A L I F O R N I A S T A T E U N I V E R S I T Y , F R E S N O
A
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2010 - 2011
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The entire Division of Administrative Services has worked through a tumultuous period in our state’s history. A significant focus has been to challenge our existing operations, to that end we have embraced engagement in several Lean initiatives found throughout this document. I am proud to share highlights of the many accomplishments within Administrative Services, particularly those that help advance the Plan for Excellence IV. These Fast Facts and Accomplishments highlight efforts across all Administrative Services departments. Our leadership sets goals and expectations that align with the division’s business of “running the university” and the campus wide strategic plan. We approach our work with a focus on shared values that guide our workplace activities. From our human resources professionals, to our police officers and our skilled groundskeepers; everyone plays an important role in providing critical services to support the university. As you read on, please take a moment to reflect on our successes and our collective efforts to enhance and support a diverse and engaged university community.
Cynthia Teniente-Matson
Vice President for Administration and Chief Financial Officer

GENDER
38%
62%
ETHNICITY
0% 8% 7%
34%
8%
43%
Male
Female
Asian or Pacific Islander 29
Caucasian 177
Black or African American 34
Hispanic
American Indian or Alaskan Native
140
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AGE
60+
50-59
40-49
30-39
18-29
43
74
79
83
139
GENDER
59%
41%
0%
ETHNICITY
19% 12%
25%
5%
39%
Male
Female
Asian or Pacific Islander 210
Caucasian 681
Black or African American 81
Hispanic 427
American Indian or Alaskan Native
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AGE
60+
50-59
40-49
30-39
18-29
120
186
176
249
1,740
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Staff, Managers, and Confidential Employees: 22
KEY ACCOMPLISHMENTS:
• Restructuring of Human Resources Service Model
• HR has relocated to Joyal Administration 211, combining services from Payroll, Benefits, Labor and Employee
Relations, EEO and Diversity, Compensation and Classification, creating a “one stop” service center.
• Integrated Payroll into Human Resources, paying:
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2,263 full-time, part-time faculty, staff and managers
854 student assistants
410 teaching assistants and instructional support assistants
• Successfully implemented the “Learning for Excellence and Development” (LEAD) Program
• LEAD is a professional development program offering workshops in a variety of subject-area tracks.
• 752 staff members participated
• 99 received certificates for completing 3 or more workshops
• Created and Administered the “Regional Education for Achievement in Leadership” (REAL) Program
• REAL is a leadership training collaborative involving a cohort of administrators from three CSU campuses
(Bakersfield, Fresno, and Monterey Bay).
• Thirty participants from the three campuses

• Implemented Annual “Staff Training and Recognition” (STAR) Day
• On STAR Day, staff are recognized for years of service and all may attend
professional development workshops.
• Employee Assistance & Wellness Continued to Provide Extensive Programming
• 3,512 participants in Wellness@Work activities
• Benefits Fair & Wellness Expo—211 employees attended in 2011
• EAW offered 106 free physical activity sessions, 19 free professional development group sessions,
9 free nutrition events and 5 health-related events
• Wellness@Work director designated 2011 WELCOA Faculty—One of 118 best-trained wellness
professionals in the country, working to produce tangible results in improved employee health and
productivity
• HR has a total of 16 employees comprised of administrators & staff
• HR & Labor/Employee Relations: Fresno State has 10 collective bargaining units
• Payroll pays 2,460 full-time, part-time permanent & temporary faculty, staff and managers
• Payroll pays over 900 student workers during academic school year
• Payroll pays over 400 teaching assistants, and instructional support assistants
• Recruitment recruited 61 total staff positions
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Staff 74 , Management/Confidential 4 , Students 14
KEY ACCOMPLISHMENTS:
• Migrated to Common Financial System (CFS) and
implemented Data Warehouse as a replacement for
departmental financial reporting and queries.
• Supported the College of Science and Mathematics as they
established two High Performance Computing (HPC) clusters.
• Collaborative work with IT Liaisons, Colleges and the Library
to support the Faculty Laptop Program.
• Upgraded classroom technology environments in several
locations with many more to come.
• Refreshed 261 computers for the Division of
Administrative Services.
FAST FACTS:
• 12,400 data ports
• 657 wireless access points
• 4758 phone devices
• 128 Smart Classrooms
• 19,475,000 email messages annually
• 824,400,000 spam email messages
intercepted
• 287 servers
• 341,074 PeopleSoft users
• 234 Bizflow users

KEY ACCOMPLISHMENTS:
• Participated in three quality improvement (Lean
University) projects that focused on enhancing
processes associated with Additional Employment,
Sponsored Programs, and University Advancement.
• Completed the renovation and reopening of the
Taco Bell Express in the University Center.
• Implemented a new timekeeping system (Kronos)
that eliminated a manual paper-based payroll
process and which provides enhanced online
access and reporting tools for supervisors/
managers to manage their labor which will result
in cost efficiencies throughout the organization.
• Continued to strengthen the academic success of
our resident students who had an average GPA of
3.02 (with 61% of our students maintaining a 3.0
GPA or better).
FAST FACTS:
• 316,000 meals served at the University Dining Hall
• 1,081 students living on campus
• 3,000 summer conference guests accommodated
• 25,142 payroll checks issued
• 110 Save Mart Center events hosted
• 400 rental textbooks available at the
Kennel Bookstore
• 200 rental textbooks available online
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KEY ACCOMPLISHMENTS:
• Implemented AP vendor invoice credit card payments to
increase revenue potential to the University through the US
Bank P-Card program which offers increased rebate based on
transaction volume and weekly payment.
• Implemented the Cal TravelStore online travel booking tool for
campus airfare, car, rail and hotel reservations.
• Implemented Lean initiatives for employee separation and
trained key departmental personnel on their roles and
responsibilities.
FAST FACTS:
• 63,820 cash disbursements paid out
• 112,694 accounts payable vouchers processed
FAST FACTS:
• Established “Budget Central”:
maintained and updated over 290
Fresno State and Community
Suggestions to help overcome $500
million in cost reductions system-wide.
• Processed a $230,944,672, 2010-11
Budget, with an initial Budget Entry
with 2,000+ lines for the Financial
Budget and 3,000+ lines in the HR
Budget, and 1,030 separate ABJs.
• Processed 557 ABJs (November 2010
to June 30, 2011) and 315 Release Time
Contracts (F.Y. 2010-2011).
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FAST FACTS:
• 4,297 Purchase Orders processed
• 640 Alterations to Purchase Orders
• 897 Procurement Card Transactions
• 85 Standard Agreements processed
• 24 Amendments to Standard
Agreements processed
FAST FACTS:
• Over 4 Million printed items
• 700,000 mail pieces touched
• Debuted an online ordering system in the
second half of 2011
FAST FACTS:
• 639,216 pieces of Bulk Mail
• 413,379 standard letters mailed out
• 4,130 Fedex, Ontrac, and UPS shipped out
• 754 Stock Orders pulled and delivered
• 667 Tables rented
• 3,285 Chairs rented
• On average 73 packages per day
received in the Warehouse for a total
of 17,685 packages per year
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Key Accomplishments:
• University High School completed
• Sport Turf installed at Bulldog Stadium
• New roofs on stadium press box, North Gym
• Last section of Jackson Walk concrete replaced with pavers
• Conley Art storm drain replaced
• University Center renovated
• North Gym restrooms remodeled
• Integrated EHS/Risk Management functions into Facilities
Management’s AiM system in order to improve customer
service and tracking of work requests and tasks
• Inspected all science-related laboratories (approx. 125)
• Implimented a Lean process improvement for
the facility work orders process
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FAST FACTS:
• 108 Staff Employees
• 10 Managers
• 12 Student Assistants
• 1,200 Red fire extinguishers
serviced annually
• 10,000+ Light bulbs changed out each year
• 228 Restrooms cleaned daily on campus
• 22,000 Keys issued out
• 7,000 Door locks maintained across campus
• 3,800 Trees across campus
• 96,720 lbs. of hazardous and chemical waste
collected and disposed
• 130 Student internship contracts reviewed
• 51 elevators on campus

Key Accomplishments:
• Detectives received awards for
investigative skills by the California
Colleges and Universities Police
Chief’s Association (CCUPCA)
• Recognized by Mothers Against
Drunk Driving (MADD), for the past
5 consecutive years for efforts to
reduce the number of drunk drivers
on the roads.
• Taken the lead and partnered with
Fresno PD in efforts to revitalize El
Dorado Park.
• Finalized implimentation of Visiplex
and campus telephone emergency
notification system
• Implimented TipNow electronic
crime tip reporting system
• 21
• 16
Sworn police officers
Non-sworn community service specialists (CSS)
• 5
• 7 non-sworn traffic officers public safety dispatchers
• 9 public safety student assistants
• 19,058 calls for service
• 11,438 officer-initiated calls
• 4,786 security building checks performed by CSS
• 822 arrests
• 479 field interviews
• 122 door and building opened/closed daily average
• 102 events coordinated
• 5,389 Disabled transport pick-ups
• 43,973 parking coupon codes issued
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We fulfill our mission and vision by doing our work through these shared values.
Honesty, Integrity, Ethical Behavior
We act with honesty and integrity in all our actions.
Leadership, Motivation
We encourage success and lead by example.
Create a Positive Workplace
We are collegial and encourage a healthy work environment that fosters open and regular communication.
Creativity and Collaboration
Together we find innovative ways to make it work.
Accountability & Responsibility
We take personal responsibility in the delivery of our services.
Fiscal Responsibility
We manage our financial resources wisely to meet the goals of the university.
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Office of the Vice President for Administration
559.278.2083
www.csufresno.edu/adminserv