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2014-2015 Annual Report
Dear Students, Colleagues and Friends,
The Fresno State Student Affairs and Enrollment Management
division had an outstanding year serving our students, University
and community. Our goal is to provide students with outstanding
events, programs and services that facilitate student success, and
establish a bold new vision that will launch us into the future. We
have a lot to be proud of this year, including being selected for two
awards: Most Promising Places to Work in Student Affairs and Most
Promising Places to Work in Student Affairs in Minority Serving
Institutions
This year we developed a new strategic plan with new goals,
mission, vision, core values and service principles to strengthen our
future. We utilized eight broad goals within the our strategic plan that helped guide our division
efforts and align our resources. We also reorganized our division allowing for closer collaboration
and teamwork throughout our organization.
The accomplishments listed in this report reflect the Division of Student Affairs and Enrollment
Management’s commitment to advancing student success at Fresno State, and are many of our
greatest accomplishments to date.
Have a great year! Go Dogs!
Dr. Frank R. Lamas
Vice President for Student Affairs and Enrollment Management
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2014-2015
YEAR IN REVIEW
August 2014
September 26-28, 2014
EOP Connect Day
Emerging Leaders Retreat
August 13, 2014
October 6, 2014
Leaderpalooza
SSD Celebrates 40 years of service
Orientation for new EOP students to connect with EOP staff and learn
about academic policies
One-day leadership and networking event for students
August 22, 2014
This three-day program helped student leaders to explore leadership
through a ropes course, networking, community service and fun
Students, faculty and staff joined Services for Students with Disabilities
for a week of events to celebrate their 40 years of service
Luau Pool Party & "Maleficent"
October 9, 2014
Part of the FresWOW events, this evening program included a
live band and dive-in movie
Noon event encouraging volunteerism
August 25-28, 2015
Learning Center Open House
National Student Day
October 22, 2014
Take Back the Night
The Learning Center Open House was concurrent with FresWOW
and provided students an opportunity to visit the Learning Center to
learn about resources such as tutoring, Supplemental Instruction and
SupportNet
Rally, march and candle light vigil promoting end to violence against
women
August 27, 2014
Traditions Day
Health fair in honor of National Collegiate Alcohol Awareness Week
(NCAAW) that focused on safe drinking skills when out for the night
More than 3,000 students participated in a fun filled event with a student organization fair, free food and music
November 2014
September 16, 2014
Bienvenida
More than 1,200 participants came out to this welcome week activity for
Latino students
October 22, 2014
Rock the Night Event
Flu Shot Clinics
Hosted three-flu shot clinics to assist students in getting their flu shots
without making an appointment
November 6, 2014
Homecoming
Pep Rally, evening events, Parade of the Nations and other events
November 10, 2014
Veterans Day Memorial Tribute
Veterans Day Memorial Tribute to our veterans
November 24, 2014
Student Cupboard Launch
Introduction of the new Student Cupboard on campus to the campus
and community
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February 2015
April 30, 2015
Month of Love Activities
Hunger Banquet
The entire month of February was celebrated as the “Month of Love,”
which encourages students to practice self-love. Events included:
3rd Annual I ♥ Me Information fair, ♥ Yourself Healthy workshops,
social media campaign, poster campaign, etc.
February 10, 2015
Clubs and Organization Fair
Hunger awareness and fundraising event for the Student Cupboard
May 2, 2015
Journey to Success
Conference offering workshops on various topics that promote higher
education
Showcase of student organizations and clubs
May 16, 2015
February 23-25 2015
Career Expo
Three-day career and internship fair for all students
4,105 students completed their baccalaureate studies, 939 students
earned master’s degrees and education specialist degrees and 85
earned doctorate degrees
February 27, 2015
June 24-26, 2015
It's On Us Video Debut
Summer College Tour
Sexual violence awareness campaign debut of the Fresno State
It’s On Us video
March 23, 2015
University Commencement
Ninth and tenth grade students applied and were selected to attend a
three-day campus tour to Fresno State, Stanford, San Jose State, and
Cal Poly SLO
Condom Casino
Casino gaming night and safety fair that focused on safer sexual
health and spring break safety
March 24, 2015
Women’s Success Symposium
Panel discussion on networking, negotiating, sexism, etc.
April 9, 2015
Evening with Sherman Alexie
Evening lecture with author Sherman Alexie
April 11, 2015
Preview Day
Nearly 3,000 students and their guests attended to learn more
about the campus and accept their admission to the University
April 24 2014
CAMP Freshmen Recognition Banquet
Banquet to honor CAMP student academic accomplishments during
their first year
2014-2015
YEAR IN REVIEW
Vice President for Student
Affairs and Enrollment
Management
President, Associated Students, Inc. (ASI)
Abigail Hudson
Executive Assistant to the Vice President
Lydia Duarte
Associate Vice President for
Enrollment Management
Associate Vice President for
Student Affairs/Dean of Students
Associate Vice President for
Student Success Services
Malisa Lee
Carolyn V. Coon
Maxine McDonald
Tina Beddall, Director
Admissions & Records
Jamie Pontius-Hogan, Director
Student Conduct
Jenny Diaz
Interim Registrar
Janice Brown, Director
Services for Students with
Disabilities
Disabled Student Support Services
Ken Turnate, Coordinator
Dog Days: New Student
Orientation
Melissa Ginotti, Director
Student Involvement
Eluterio Escamilla, Director
Student Support Services
Breanne Scogin, Coordinator
Leadership Center
Ofelia Gamez, Director
College Assistance Migrant
Program
Vacant, Coordinator
Off Campus Bulldogs
Debbie Young, Interim Director
Career Development Center
Francine Oputa, Director
Cross Cultural & Gender Center
Tosha Giuffrida, Interim
Director
Learning Center
Vacant, Coordinator
Cross Cultural Programs
African-American Focus
Mai Kou Vang, Coordinator
Supplemental Instruction
Andres Hernandez, Interim
Director
Financial Aid
Greg Varela, Coordinator
Scholarships
Frances Pena-Olgin, Director
University Outreach Services
Raul Moreno, Coordinator
University Migrant Services
Dream Outreach Center
Martina Granados, Director
Upward Bound/
ELL Upward Bound
Jenny Robledo, Director
Educational Talent Search
Jenny Amaro, Director
Educational Opportunity Center
Ben Reynoso, Director
Cal-SOAP
Tara
PowersMead
Coordinator
ASI
Jessica Adams, Coordinator
Gender Programs & Services
Interim LGBTQ+ Programs &
Services
Vacant, Coordinator
Cross Cultural Programs
Asian Pacific Islander Focus
Ofelia Gamez, Coordinator
Cross Cultural Programs Latina/o
Focus
Katie Garcia, Coordinator
Cross Cultural Programs Native
American Focus
Selena Castro, Director
University Advising Center
Mazie Moua, Coordinator
SupportNet
William Hardaway, Coordinator
Tutoring
Mui Vuong, Director
Educational Opportunity
Program
Cristina Moreno,
Interim Coordinator
Renaissance Scholars Program
Vacant, Coordinator
Summer Bridge
Executive Director
Student Health & Wellness
Services
Maria Madrigal
Executive Director
Student Affairs Administration
Janell Morillo
Dirk Ruthrauff, Director
Compliance
David Hembree, Director
Development
Wendy Oliver, Director
Clinical Services
Dirk Ruthrauff, Director
Student Affairs Budget
Melissa Norris, Coordinator
Volunteer Services
Jessica Medina, Coordinator
Food Security and
Special Projects
Malia Sherman, Director
Counseling & Psychological
Services
Rebecca Raya-Fernandez,
Coordinator
Counseling Trainee Program
Kathy Yarmo, Coordinator
Health Promotion & Wellness
Services
Kizzy Lopez, Coordinator
Behavior Intervention Team
Lisa Risch, Coordinator
Violence Prevention and Victim
Assistance
Derek Walters Director
Rec, Sports & Fitness
Amy Allen, Coordinator
Operations
Lerin Winchester, Coordinator
Recreation Programs
Rachel Kaufman, Coordinator
Fitness
Rita Bocchinfuso-Cohen,
Director
Testing Services
Mary Sauceda, Coordinator
Communications and Media
Student Affairs Committees
Matt Schulz, Coordinator
Parents & Family Program
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ABSTRACT
The Division of Student Affairs and Enrollment Management at California State University,
Fresno plays a vital role in the University’s mission of student success by providing
essential services and programs to the student body. 2014-15 proved to be an exciting
year as we launched new initiatives and continued with programs steeped in tradition. In
this report, many of the great accomplishments serve as evidence of the division’s
contribution to student development, learning, engagement and sense of belonging.
MISSION
The Division of Student Affairs and Enrollment Management engages students, promotes
student learning, and provides access and quality services that assist students in
achieving their goals.
VISION
The Division of Student Affairs and Enrollment Management will be known for its ability to
provide quality services and programs with integrity and professionalism. The programs
shall be student focused, recognizing and respecting the diversity of the campus and
uniqueness of each individual served. Further, a student-centered learning and service
environment will be a hallmark, noted for its promotion of positive values of integrity, high
ethical standards, and an appreciation of lifelong learning experiences.
CORE VALUES
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Discovery. Diversity. Distinction.
Student success that leads to lifelong learning and rewarding careers.
Respect for difference.
Solutions-oriented engagement with Central California challenges.
Ethical citizenship and stewardship.
Responsible and open inquiry, dialogue and expression.
Integrity-based leadership.
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STRATEGIC PLAN THEMES
Theme #1 Theme #2 Theme #3 Theme #4 Theme #5 Theme #6 Theme #7 Theme #8 Student Success, Promoting Student Transformation Developing our Campus Community for Student Affairs
Division Staff/Faculty Internationalizing Our Campus Recruiting and Enrolling a Diverse Student Body Creating a Culture of Quality Service Engaging and Involving Students in the Campus
Community Demonstrating a Commitment to Diversity and Cultural
Competence Safety and Wellness SERVICE PLEDGE
Building a Culture of Accountability through Assessment
 To measure the success of the themes, departments must constantly
evaluate and assess student satisfaction, program effectiveness, and
outcomes in order to improve programs, services, and initiatives,
departments must evaluate current programs and make decisions based
on assessment data.
Aligning Our Financial Resources Plan
 In response to the financial climate, the division will utilize resources
responsibly and in ways that directly support our themes. In addition, the
division must be committed to securing financial support from new internal and
external sources.
Intentional Collaborations On and Off Campus
 By building collaborations with partners on and off campus, the division can reach a
broader audience, share financial and human resources, and
strengthen our services and programs.
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HIGHLIGHTS FROM 2014-2015
Student Success Initiatives and Major Contributions:
Numerous initiatives within the division contributed to student success. A variety of
programs and events provided support and opportunities for engagement for the
student body.
Division Reorganization:
In order to enhance our services, the division was restructured to create better synergy
and align resources. The following units were repositioned within the division:
 Career Development Center was moved under Student Success, which will allow them
to work more closely with Advising Services.
 Testing Services was moved under Student Affairs Administration, and efforts are in
place to streamline the services and test administration.
 Student Recreation Center was moved under Student Health and Counseling Center,
aligning their services with the Wellness Model.
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New Positions:
As our programs have grown, so has the staffing in the division. Key positions were
created to further enrich and develop the organization.
 Executive Director of Student Affairs Administration – provides administrative oversight
in the areas of Budget, Testing Services, Food Security Project, Media &
Communications, Assessment, Professional Development, Parent & Family Club,
and Development
 Coordinator for Food Security, Communications and Special Projects provides a wideranging support related to program and policy research, development, evaluation and
operational analysis of the new campuswide Food Insecurity Initiative, along with
division Media & Communications, and other special projects for the Vice President
 Coordinator of Behavior Intervention Teams – provides case management services to
students experiencing varying degrees of need and/or distress
 Director of Development – a full-time director was instituted to focus on fundraising and
garner support for new initiatives
Academic Advising Reorganization:
The division played a major role in the reorganization of University academic advising.
The new advising model creates decentralized advising units in each of the colleges, with
the University Advising Center (UAC) functioning as the advising hub. The UAC is the
centralized academic advising home for all undeclared, exploratory students and students
in transition between majors at Fresno State, assisting students with major exploration,
college transitions, academic recovery and success, student academic petitions and
appeals. The UAC coordinates
campuswide advisor training and best
practices to determine the best possible
success strategies for addressing
academic concerns and student success.
In collaboration with all major
departments, schools, and colleges at
Fresno State, the UAC promotes a
seamless transition for students entering
the University and transitioning between
academic majors.
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ACCOMPLISHMENTS
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Created new Student Cupboard and food security
initiatives. Since opening in November 2014, it has
provided food and hygiene items for more than
7,500 individuals.
Developed new University advising model in
partnership with Academic Affairs.
Orientation reconfigured 2015 to include all
freshmen and transfers.
Worked closely with Academic Affairs on course
availability issues.
Wrote white paper on future direction for remediation.
Reorganized Division of Student Affairs and Enrollment Management
-Developed strategic plan
-Created 5-Year budget plan
-Restructured several offices
-Aligned resources to better serve students and University
Created Student Services Center (One Stop Shop) in Joyal Administration.
Completed Phase I of the remodeling project of Student Health Center.
Developed FresWOW Welcome Week with eight events and more than 6,500
participants.
Created new Behavioral Intervention Team (BIT).
Created new student success team with Provost.
Provided vision and lead efforts for Haven training, produced student video, “It’s On
Us,” and enhanced assault/gender educational efforts.
Enhanced professional development opportunities for our faculty and staff.
Enhanced assessment efforts for Division of Student Affairs and Enrollment
Management.
Disbursed nearly $204 million of financial aid to our students.
Authorized Op Ed pieces on Financial Aid, Impaction, and Food Security.
Increased scholarship awards by 21.5 percent and increased the number of
scholarship applications processed and distributed by 60.8 percent.
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Created new hallmark areas for DOSA
-Cross Cultural and Gender Center
-Leadership Center
-Off-Campus Bulldogs Office
-Dream Outreach Center and Support Center
-Student Cupboard
Searches
-Director of Student Health and Counseling
-AVP Enrollment Management
-Director of Advising Services
-Executive Director of Student Affairs Administration
-Project Coordinator for Food Security and Communications
Refreshed VPSA office and created three new offices in Scholarships office.
More than 12,000 students visited 60 Supplemental Instruction sections.
Had a 52 percent increase in the number of student visits to SupportNet and a 130
percent increase in the number of progress reports sent from faculty.
Administered more than 76,000 tests in the academic year, with more than 14,000
unique students participating.
Interpreter requests increased 40.6 percent from 266 to 374.
Increased Primary Care Visits and use of web based appointments (over 19,000)
from 7 percent to 20 percent.
Had more than 8,500 participants attend nine major programs and events held by
Health Promotion and Wellness.
Our staff and student groups were integrally involved in the 1,324,977 service hours
completed by the University.
Enrollment Management enrolled 3,533 first-time freshmen and 1,925 transfers.
Reviewed 24,549 applications.
Served as Chairman elect and March 2015 Chair of NASPA board, largest, most
comprehensive student affairs voice of our profession.
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CHALLENGES
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It has been a challenging and rewarding year. We have enjoyed moving forward on a
bold vision for the division and establishing a foundation to improve student success.
Culture change and transitions are not always easy, but we have hit the ground
listening, learning and acting on our vision and goals.
Budget and number of personnel to meet our goals has been challenging although I
appreciate all the assistance from the President and partnership with colleagues.
Much progress has been made this year.
Challenged in having the appropriate facilities to involve/engage and create an
environment that embraces sense of belonging we want for our students.
Seen as a “commuter school.” Often the word “commuter” is used by many with a
negative connotation; however, more than half or our students live within 10 miles and
three quarters within 15 miles. I believe the reality is if we provide appropriate
programs, facilities, services, and activities, students will engage with us. The
challenge is to get these things in place so our students will see the campus as a
destination place they wish to engage in their time beyond the classroom and find a
sense of belonging.
To connect with students from high school through college to support them in their
transition to college. Help them understand the amount of support available to them
through our programs, services, and to provide them with internship and future career
opportunities as they navigate through college experience. Being first generation, low
SES and many from diverse backgrounds, this is one of the keys to student’s success.
Need to set foundation and facilitate experiential opportunities.
Once we set a foundation with advising, course availability, internships, programs, and
services for our students, we would like to see several major projects come to fruition:
 New Student Union and Faculty Center.
 Develop Turf Fields and meeting places around campus.
 Additional programing and office space for programs and services.
 Additional programing funds for staff and students to facilitate educational
programs and provide resources that will help our students grow and develop.
 Additional staff to fill key areas to serve our students, some already in motion
 Increase fundraising for future DOSAEM initiatives.
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AWARDS & GRANTS
SELECTED AWARDS
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2015 Most Promising Places to Work in Student Affairs Award from the Center for
Higher Education Enterprise (CHEE)
2015 Most Promising Places to Work in Student Affairs at Minority Serving Institutions
Award from the Center for Higher Education Enterprise (CHEE)
2015 NASPA Excellence Award to Associated Students Inc., (ASI) at Fresno State in
recognition of the Civic Learning, Democratic Engagement, Service-Learning and
Community Service Gold Award
Ofelia Gamez, Director of the College Assistance Migrant Program, was inducted as
President of the National HEP/CAMP Association from July 2015 through July 2018
Tosha Giuffrida was accepted into the 2015 Harvard Management Development
Program
Granville’s Bronze Partner Award for the division’s support in the Home of Hope
Project
LEAD‐INNOVATE‐TRANSFORM‐LEAD‐INNOVATE‐TRANSFORM‐LEAD‐INNOVATE‐TRANSFORM‐LEAD‐INNOVATE‐TRANSFORM‐LEAD‐INN
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GRANTS







Received a five-year grant totaling $2.125 million from the U.S. Department of
Education for the College Assistance Migrant Program which provides support for
undergraduate students who are migratory or seasonal farmworkers or the children of
such workers.
Awarded two five-year TRIO Student Support Services grants from the U.S.
Department of Education that totaled $2.5 million. The Student Support
Services Veteran Program is new to Fresno State and Fresno State was the only CSU
to receive funding this year.
Financial Literacy Program received a $25,000 grant from Wells Fargo. David
Hembree played a role in securing the grant.
Food Security received a $500 grant from Community Food Bank that allowed for the
purchase of two chest freezers, a dolly, two folding tables, an infrared thermometer,
and a scale.
Lime Green Ribbon Partner Mini-Grant/CalMHSA through Each Mind Matters
(CPO) - $1,000
AAA Travel Vouchers for Spring Wellness Fair - $1,000
Received a two-year grant of $100,000 from the California Wellness Foundation to
enhance services to former foster youth through the Renaissance Scholars Program.
2014-15 GRANT COLLABORATIONS



EDUCAUSE: Increasing the Impact of Integrated Planning and Advising Services
(IPAS)
Awarded $207,840 to support technology enabled advising services with Academic
Affairs
CSU eAdvising Initiative: Awarded $108,750 for staffing support for e-Advising
projects
SPECIAL CONTRACTS

Earned $803,996 in contract revenue. The College Assistance Migrant Program
contracted with K-12 migrant education programs and school districts to provide
leadership and educational enrichment activities for school age students.
AD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE
ANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEA
NOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATEANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEA
Admissions and Records
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Admissions and Records Office strives to provide efficient, friendly and helpful services to our
students. We are committed to admitting students in a timely manner, to provide a convenient and
efficient system to register for classes and to providing advising on degree requirements for successful
completion to graduation.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
•
•
Obtain approval from the Chancellor’s Office for full program impaction beginning with the
2016-17 academic year.
Implement College Scheduler software to provide students with a tool to create multiple class
schedule options.
Upgrade the Degree Audit Reporting System (DARS) report to the more user-friendly u.achieve
Degree Progress Report (DPR).
Enhance the online official transcript request feature to select the electronic PDF transcript
option.
Implement the Accept/Decline process for new Transfer students.
Implement the Fresno Mobile Registration application.
Begin making plans to establish a One Stop Shop operation for our students by August 2015, in
collaboration with the Financial Aid Office, Cashiering Services and Student Accounting.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
Admissions
• In March 2015, we received approval from the Chancellor’s Office for full program
impaction beginning with the 2016-17 academic year. This will allow us to effectively
manage our enrollment target goals across all programs.
• In February 2015, they improved and streamlined the steps for the Accept/Decline
process and registration/payment for Dog Days. These improvements made it easier for
new students to navigate through the process and to request a fee waiver for the Dog
Days fee. We also expanded Accept/Decline to include new Transfer students. By
having the transfer students accept their admission, we are able to manage the workload
for transfer evaluations more effectively.
Degree Audit and Articulation
• In July 2014, we received an additional staff member through a reassignment to assist in
All
the transfer credit review and processing of transcripts for international students.
transcripts provided were reviewed and processed to provide each international student
with a Degree Audit Report (DARS) before registration.
• We coordinated the articulation assignments related to the CSU Course Match and AB
386 initiatives. All CSU courses offered through this program have articulation
determined for all campuses.
Imaging Document Center
• We went live with the OnBase imaging system. We have reached our goal to become paperless.
• We went live with the Optical Character Recognition (OCR) of transcripts that are not electronic.
This has eliminated the need for manual data entry of courses.
Admissions and Records
Registrar’s Office
• We went live with a Fresno Mobile Registration Application. This allows students the
convenience of registering for classes using their mobile devices.
• We went live with the Schedule Planner tool. Our students now have an online tool to use to
create their class schedule, designate time restrictions, and as a result, have multiple class
schedules to choose from.
Academic Records
• We implemented an enhanced feature to the online official transcript request site to allow
students to choose to have their official transcripts sent electronically in a PDF format. This
capability eliminates the need to send via postal mail. It is not only a time saver, but a cost saver
as well.
Veterans Services
• We collaborated with the Dog Days office to design a special, exclusive Dog Days Orientation
event just for the new student veterans. The agenda was tailored to the needs of this special
population.
• We collaborated with the Student Veterans Organization and the Associated Students Inc. to have
a campus Veterans Day Memorial Tribute.
Major Challenges
Admissions
• Determine how to effectively implement full program impaction for fall 2016 and develop a
communication plan for our applicants, campus, and community.
• Review the documents required for Graduate Admission. Collaborate with the Division of
Graduate Studies to determine justification to require all undergraduate transcripts and test
scores.
• Determine consistent and common application deadlines across all programs for Graduate
Admission.
Degree Audit and Articulation
• Preparation and implementation for ASSIST Next Gen. Provide the necessary staffing resources
to this project.
• Working with the International Admissions staff to provide timely transfer credit processing and
advising for international students.
Imaging Document Center
• Resources from Technology Services are limited to support e-transcripts and imaging.
Registrar’s Office
• Successful establishment of the “One Stop Shop” Student Services Center with the limitations of
space in the lobby and existing space for workstations. The implementation of the center
successfully consolidates services between the North and South lobbies to create a true One Stop
Shop of services.
Veterans Services
• The office space to adequately serve our student veterans is limited due to shared space with
Graduate Admissions. If office space were to become available near the Admissions and Records
Office, consideration for the Veterans Services office is important.
Admissions and Records
Programs and Events
Event Name
Veterans Day Memorial
Tribute
Date
November 10, 2014
Attendance
30 campus and
outside guests.
Brief Description
Veterans Services Office,
Student Veterans
Organization and
Associated Students Inc.
held a Veterans Day
Memorial Tribute to our
veterans.
LEAD Workshop –
Family Educational
Rights and Privacy Act
(FERPA)
June 10, 2015
17 faculty/staff
A workshop on the
privacy and
confidentiality of student
records.
Assessment Projects
•
The Degree Advising Office staff offered a Graduation Application Open Lab to provide
hands-on assistance with the application process, reviewing the Degree Progress Report (DARS)
and answer any questions students may have regarding their upcoming graduation.
Methodology:
On November 13 and 14, 2014 the Degree Advising Office reserved a computer lab in the
Agricultural Sciences Building to provide assistance with filling out the online graduation
application, and to be available to review and answer questions about students’ Degree Progress
Report. The lab was staffed with degree advisors from 10 a.m. to 12 p.m. and 1 p.m. to 4 p.m. on
the two days. A brief survey was given to the students asking for feedback on the service they
received.
Results/Findings:
99 students visited the lab, across various majors
Overall results were very positive- 93.27 percent of the students felt they received excellent
customer service, had their questions answered to their satisfaction and felt the staff were
knowledgeable, courteous and efficient. (Results displayed below)
Actions Taken:
We plan to offer the Graduation Application Open Lab during both graduation cycles this year
(fall and spring).
Based on comments received for areas of improvement, it was clear we need to have more staff
on hand so students will not have to wait for personal assistance. We plan to track the number of
students per hour to better determine the staffing needs through the open lab hours and increase
the number of degree advisors based on peak times.
Admissions and Records
Admissions and Records
Admissions and Records
Academic Collaborations
•
•
•
•
In March 2015, in collaboration with our Degree/Transfer advising staff and the Advising
Services staff, we offered seven training sessions for the academic departments and faculty
advisors to introduce the new u.achieve Degree Progress Report (DPR).
In December 2014 through March 2015 the Director and Senior Associate Director of
Admissions collaborated with several academic programs (i.e. Engineering, Agriculture, Science
and Math, etc.) to develop a proposal to the Chancellor’s Office for program impaction. This
collaboration will only grow and strengthen in this next year.
The Graduate Admissions Office works closely with each of the Graduate Program Coordinators
to determine application deadlines, program requirements and communications to students.
In August 2014, the Degree Advising staff and the Advising Services (OAS) staff collaborated to
establish liasions with each of the School/Colleges to provide cohesive major advising for
General Education, course appeals and questions about academic policy. See below.
Peer Educators/Mentors
N/A
Awards and Accolades
•
•
•
•
In January 2015, Ellen Klute became a member of the National Coalition Building Institute
(NCBI) team by completing 24 hours of training. She is now certified to facilitate Diversity
Training workshops.
Amanda Eberlein, Graduate Admissions Advisor, earned her Master,s Degree in Educational
Leadership and Administration in May 2015.
In May, Mary Kay Statham-Doyle was awarded 40 years of service to the University.
Tracy Kast and Ellen Klute understood that there was a need for additional trained Equal
Employment Opportunity Designees (EEOD). Therefore; they both attended and completed the
EEOD training during the spring semester.
Community Service
Volunteers and Volunteer Hours
• Thrive Across America – In March 2015, the Admissions and Records Office joined the campus
Admissions and Records
•
wellness program and established a team of 10 staff members (A & R Happy Feet) to promote
wellness and incorporate physical activity into our daily lives. We logged at total of 16,243
minutes!
Red Nose Day – A campaign dedicated to raising money for children and young people living in
poverty by simply having fun and making people laugh. On May 21, 2015, the Admissions and
Records staff joined people from across the country to have fun and to raise funds and awareness.
Feature Story
After 13 years, since our conversion to PeopleSoft Student Administration, the Registrar’s Office in
collaboration with Technology Services finally figured out a way to retire the old SIMS/R legacy system
but still have access to historical student data information.
Registrar type folks are usually super cautious about the retention of student information and “letting go”
of trusted, dependable systems. Well, after 13 years, with the expertise from Technology Services and
the staff in Academic Records devoting hours and hours of quality assurance, we were able to say goodbye to a” dear old friend.” This was such a monumental accomplishment; there was reason for a
celebration!
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
4 Veterans positions (Paid by
# of Student Employed
4 students
Admissions and Records
Non-work Study
Total
Dept. of Veterans Affairs)
14 positions
18 positions
14 students
18 students
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $83,328.11
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer #0
Interns (Unpaid/Graduate) #0
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $3,636.00 Veterans
$102,489.50 Credential Solutions Inc. – Transcripts
$19,140.00 National Student Clearinghouse - Degree Verifications
Educational Opportunity Center
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
EOC’s mission is to provide information and assistance to eligible adults from Fresno, Madera and Tulare
counties desiring to further their education; to gain knowledge about postsecondary educational options
and financial aid opportunities. The goal is to increase the number of under-represented populations
enrolling into postsecondary educational institutions, especially low income and/or first generation
students. Since its establishment in 1976, EOC has contributed close to $1 million to Fresno State for
support of the University’s programs.
Major Goals, Opportunities, and Initiatives
•
•
•
•
•
•
•
Conduct outreach activities in the target area providing information on post-secondary options
and financial aid opportunities.
Enroll and serve a minimum of 1,300 participants this program year.
66 percent of those served must be low-income and first-generation students.
Assist 50 percent or more of those college-ready complete and submit a Free Application for
Federal Student Aid (FAFSA).
Help 50 percent or more of those college-ready with completion of college admission application.
Verify enrollment for 30 percent or more of those participants who are college-ready into a postsecondary educational program.
Work with special populations (veterans, active duty military, disabled, aged-out foster youth,
and Native Americans) to increase their numbers in higher education.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
•
•
Conducted workshops/presentations providing information on post-secondary options and
financial aid opportunities to more than 2,500 individuals within Fresno, Madera and Tulare
counties.
During program year (September 1 through August 31) more than 1,300 participants were
enrolled and given assistance with the admission and financial aid process to enroll into higher
education.
Almost 90 percent of participants served were both low-income and first-generation students,
with a large number not having permanent housing.
Assisted 66 percent or 673 participants who were college-ready complete and submit a Free
Application for Federal Student Aid (FAFSA).
Helped 71 percent or 727 participants who were college-ready complete a college admission
application.
Verified enrollment of 250 students or 32 percent of those who were college-ready into a postsecondary educational program.
Collaborated with various local educational entities, nonprofits, and social services agencies to
outreach underrepresented populations, including veterans groups and Native American entities.
Major Challenges
•
Inadequate Office Space hinders staff productivity.
Three staff members share an office
Educational Opportunity Center
•
•
•
designed for one person resulting in high noise levels and increased distractions that impede their
focus to details needed for their job responsibility.
Student confidentiality LVYHU\LPSRUWDQWWRXV KRZHYHUXWLOL]LQJ shared office space ZLWK
with another programSRVHVULVNVWRVWXGHQWGDWD.
Inability to utilize the University Fee Wavier hinders program staff from furthering their
education as state employees can do that limits their options for professional development. Staff
desires more education but due to the high cost of tuition, they are not in a financial position to
do so without this assistance.
Limited IT support from University with maintenance and upgrades of program data base and
equipment. With program funds being limited for refresh of office computers, University IT has
not included EOC as part of the annual refresh process resulting in staff using equipment
purchased in 2007 and 2010.
Programs and Events
Event Name
Parole and Community Team
TRIO Welcome Event
“Stand Up” Women Veterans Resource
Event
Thomas Building Welcome
SAFARI
“Stand Down” Valley Veterans Event
Date
7-17-14
8-21-14
8-22-14
Attendance
15
50
15
8-28-14
9-10-14
9-17-14
200
200
50
“Stand Down” Valley Veterans Event
9-18-14
50
Parole and Community Team
Annual Regional Migrant Parent
Conference
Community Forces Quarterly
9-18-14
9-27-14
15
150
10-2-14
15
Sanger Community Resource Night
Woodson Back to School Night
Fresno County Migrant Mothers
Symposium
College and Career Fair
Parole and Community Team
Community Restore and Resource Fair
Cesar Chavez College and Career Fair
Woodson College and Career Fair
Veterans Transitional Services (Visalia)
Hire a Hero Hire a Vet Job Fair
Youth Opportunity Career Day (Visalia)
10-21-14
10-22-14
11-15-14
20
20
100
Collaborative Outreach Event for
Veterans
Collaborative Outreach Event
Outreach Event with local school
Collaborative Outreach Event
11-19-14
11-20-14
1-23-15
3-11-15
4-16-15
4-17-15
5-29-15
6-10-15
25
15
20
25
75
15
25
25
Collaborative Outreach Event
Collaborative Outreach Event
Collaborative Outreach Event
Collaborative Outreach Event
Collaborative Outreach Event
Collaborative Outreach Event
Collaborative Outreach Event
Collaborative Outreach Event
Assessment Projects
Brief Description
Collaborative Outreach Event
Welcome Week Event
Outreach event for female
veterans
Welcome Week Event
Student Affairs Info Event
Outreach event for veterans and
their families
Outreach event for veterans and
their families
Collaborative Outreach Event
Collaborative Outreach Event
Educational Opportunity Center
Post-Secondary Education Workshops were assessed for effectiveness and usefulness of information. The
purpose was to (1) gauge level of interest and (2) active follow through of attendees in completing admission
for college enrollment. Additionally, to measure if the information provided (3) decreased their anxiety about
going to college by demystifying the enrollment process.
A questionnaire was used to get attendees’ feedback on material presented, their level of satisfaction with
workshop, the likelihood they would go to college and what could improve that likelihood.
The results are from the workshops provided during the first (September 1, 2014 – November 30, 2014) and
third quarter (March 1, 2015 – May 30, 2015) of the program year. With 85 percent of attendees completing
the questionnaire, 75 percent indicated that it had helped them decide to go or re-start college, 80 percent
found the information helpful and 67 percent completed the admission and financial aid application. A few
attendees did not find workshop helpful as they had already enrolled. Only negative comment was location
and stuffiness of room (program does not have control over this aspect as workshops are done at off-campus
sites).
Academic Collaborations
During the current program year, staff members provide information on the following majors at Fresno
State as many attendees have interest in these areas: Engineering, Nursing, Teaching, Construction
Management, Business Administration, and Social Work.
Currently EOC is in discussions with chair of Political Science department to establish a collaborative
partnership to work on Chancellor’s new initiative to help a specific population transfer or enroll into the
CSU system.
Peer Educators/Mentors
N/A
Awards and Accolades
•
•
•
E. Garcia (student) was helped to enroll at Fresno State and received his B.S. in Business
Administration, Accelerated Program on May 2015. He plans to enroll into the Master’s
program.
N. Diaz (EOC Student Assistant) received her B.S. in Public Health from Fresno State May 2015.
Five (5) EOC students are being provided $500 scholarships by the Central Valley Women’s
Conference and one of their corporate sponsors to help cover the cost of their expenses in school
as recognition of the program’s mission. They will be recognized at the Women’s Conference in
September.
Community Service
Volunteers and Volunteer Hours
•
Feature Story
Five Volunteers
350 hours
Educational Opportunity Center
In 2014 Eric Garcia met Mary Lopez, EOC Counselor/Outreach Specialist at a community outreach
event. He wasn’t sure if he could continue his education to get a 4 year degree. With guidance and
encouragement from Ms. Lopez, he decided to try to enroll at Fresno State.
Mr. Garcia was assisted in completing a Free Application for Federal Student Aid (FAFSA) and the
online admission on CSU Mentor. He was accepted as a transfer student and began the Business
Administration Accelerated Program in the fall. Though his living situation was not stable and initially
the assignments were difficult, his determination kept him focus to continue and to learn the skills to
excel. He persevered and received his Bachelor of Science Degree this May. He is now planning to
enter the Master’s program to gain an advance degree.
He returned to the EOC office many times for additional guidance and continued encouragement as the
staff was his main circle of support. He valued his counselor’s and the director’s feedback on various
aspects of his Fresno State experience, including an internship within his department and his career
options.
While getting his undergraduate degree, he worked helping businesses with marketing strategies and
business plans. He developed for EOC an updated power point program presentation that is being used
during outreach events. Mr. Garcia has been offered a full-time benefited position with the Small
Business Development Center at Fresno State.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
1
Non-work Study
2
Total
3
# of Student Employed
2
2
4
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 2
Educational Talent Search Program (ETS)
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Educational Talent Search Program, (ETS), is an early outreach program designed to prepare high
school students by providing the tools to complete their secondary education and prepare to enter college.
The following are the program standardized objectives.
Major Goals, Opportunities, and Initiatives
•
•
•
•
•
Eighty-Eight percent, (88 percent) of non-senior participants served will complete the current
academic year and continue in school for the next secondary year, at the next grade level.
Eighty-four percent, (84 percent) of seniors served will graduate during the project year with a
regular secondary school diploma.
Thirty-four percent, (34 percent) of seniors served will complete a rigorous secondary school
program of study and will graduate during the project year with a regular secondary school
diploma.
Forty percent, (40 percent) of participants, who have graduated with a regular secondary school
diploma, will enroll in an institution of higher education.
Thirty-five percent, (35 percent) of participants served during the project year, who enrolled in an
institution of higher education, will complete a program of postsecondary education within six
years.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
100 percent ETS students have successfully moved to the next grade level.
All ETS seniors graduated in the standard number of years.
Currently collecting final school transcripts to determine the outcome of this objective.
Final determination of this objective will be determined in the Fall 2015.
The graph below depicts ETS Fresno State Enrollments, and their current status at Fresno State.
Outcomes will be reported to USDE in the fall of 2017.
Major Challenges
•
Grant Writing Support. This is a challenge faced every five years; federal program need
Educational Talent Search Program (ETS)
•
assistance to write grants. Federal money cannot be used for grant writing.
IT support to assist with the upkeep and maintenance of our database.
Programs and Events
Event Name
Surviving Freshman Year
Date
12/2/14
Attendance
53
Freshman Intro A-G
Freshman & Sophomore
wrap-up & pizza party
The Sophomore Reality
Check
Sophomore FA Intro &
college options
Paving the Way Thru Jr. Year
1/20/15
5/5/15
64
11/8/14
93
2/10/15
104
9/23/14
128
101: FA, Scholarships &
Majors
Surviving Sr. Year
5/12/15
123
9/2/14
152
Saturday Senior Academies
4/18/15 &
4/25/15
143
Summer College Tour
6/24/15 –
6/26/15
77
Brief Description
Help students understand and navigate
high school
Review A-G, set academic plan
End-of-the-year event – Summer College
Tour application
Discuss college prep testing, study skills,
time management, and test anxiety
Introduce financial aid – grants and
loans. Introduce college options
A-G review, college exploration, discuss
differences SAT/ACT
In depth FA and scholarship information,
develop a resume, explore college majors
Review Sr. plan, FA, scholarships, and
deadlines, support-based pro.
Making the final transition from high
school to college. Dealing with final
issues and questions etc.
Seventy-seven 9th and 10th grade students
applied and were selected to attend a
three-day campus tour to Fresno State,
Stanford, San Jose State, and Cal Poly
SLO. Students will tour campuses,
attend admission presentations and
participate in leadership and team
building activities.
Assessment Projects
Senior Survey – Satisfaction Survey
• One hundred seventy-four ETS students were called out in groups and asked to individually and
anonymously fill out survey.
• The survey was collected by ETS staff when completed by students.
• As indicated in graph below, students “strongly agreed” that services received from the program
were beneficial.
Educational Talent Search Program (ETS)
•
Staff will review results and make recommendations deemed appropriate.
School Site Survey – Satisfaction Survey
• A satisfaction survey was sent to all ETS contacts at the six target high schools.
• School site contacts include principals, vice principals, lead counselors and counselors.
• Survey was sent via email.
• No results to report at this time. Once all parties respond, results will be tallied and analyzed and
based on results, changes may be made to the program.
• No actions will be taken until August or September.
Annual Performance Report – US Department of Education /TRIO Programs
• This is a performance-based annual report.
• Generated by USDE and released to programs in October.
• It assesses the program objectives for the year prior.
• Due to USDE November 30th.
Academic Collaborations
Collaborations have been established with the Counseling Education and Rehabilitation Department to
hire graduate students who are Pupil Personnel Services Credential candidates and enrolled in the
Counseling 249 course.
Peer Educators/Mentors
N/A
Awards and Accolades
Educational Talent Search Program (ETS)
Staff: LILIANA A. SANCHEZ
•
Second Place, Oral Presentation at the 2015, 7th Annual Central California Graduate Research &
Creative Activities Symposium: Educational Opportunity In Tulare County: Guianza, Cultura y
Expectativas
•
Outstanding Project – HEAL Pathway, Kremen School of Education, May 2015
Community Service
Four staff volunteered approximately 350 hours with various groups and organizations on campus and off
campus. Specifically Feria De Educacion (Fresno State/Univision – CSU Chancellors Initiative), UOS
Preview Day, Central Valley California Student Opportunity & Access Program. Central California
Western Association of Education Opportunity Personnel.
Feature Story
A group of 77 motivated and engaged ETS students are selected to participate in a three-day college tour.
The program serves 680 students on a yearly basis so it’s challenging to engage with each and every
student. However, organizing this event has proven to help program staff establish better relationships
with students. While at Fresno State, students participated in a full day of events, ranging from admission
presentation, tours, to eating in the residence-dining hall, and ended the day with a poster competition on
the 50th Year Anniversary of Talent Search and how it has benefited them.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Graduate Assistant
1
Total
1
# of Student Employed
1
1
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $4500.00
Financial Aid
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Financial Aid Office at Fresno State manages numerous programs to assist students
financially, thereby enabling them to pursue their personal, educational and career goals.
The office strives to be known for its ability to provide quality service with integrity and
professionalism; serve students in a timely, accurate, congenial manner; and demonstrate respect for
each individual.
The following responsibilities form the core of work in the Financial Aid Office at California
State University, Fresno:






Assistance in all phases of federal and state financial aid processes.
Provide timely and accurate delivery of financial aid award notifications to students.
Assist with the timely disbursement of funds to qualified students.
Give guidance on budget management to students and families.
Serve as student advocates.
Advance a philosophy of teamwork and collaboration internally throughout the campus.
Major Goals, Opportunities and Initiatives










Implement new Hyland OBS online forms and verification.
Hire new director, associate director, assistant director and systems coordinator.
Solve the phone complaints during peak times.
Create and implement a Student Services Center (one stop shop).
Begin Assessment project.
Establish Financial Aid Office Social Media.
Create a Financial Aid Office Mobile Application for Student.
Complete the NACR ACD Call Flow project.
TASKE ACD Agent real-time monitoring and reporting system project was
implemented.
Reorganize the office staff and set up for more efficient work flow and service.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments






Largest initial disbursement in school history on 8/12/2014: Total students: 19,334/$205,384,453
Implementation of new Hyland OnBase Software (OBS) online forms and verification.
The new OBS was installed and is now being used by the financial aid office to handle and
process documents for the student files much more efficiently.
During this academic year documents will begin to be submitted electronically directly into the
ONBASE system. These documents must be complete or they cannot be submitted, which will
decrease errors and will reduce processing time significantly. The data from the forms submitted
electronically will automatically populate into a review sheet that will be compared to the
student’s federal application data, which has been populated by the software. This will speed up
the process and will take more of the human error potential out of the equation.
Hire new Director, Associate Director, Assistant Director and Systems Coordinator.
By hiring a Director, Associate Director, Assistant Director, and Systems Coordinator the
regulatory requirements to have capable individuals responsible for administering all the Title IV,
Financial Aid











HEA programs are satisfied. With a full management staff the office will be better positioned to
meet all required processing deadlines, manage technical data and reporting requirements, lead
staff and collaborate with campus partners.
Solve the phone complaints during peak times.
The office hired five new student assistants to start a new telephone call center. Nearly all callers
have reduced wait times and have been able to talk to a student or staff.
Create and implement a Student Services Center (one stop shop idea).
Multiple departments will have windows located in the 1st floor lobbies of the Joyal Building.
The financial aid staff at the windows will answer questions regarding financial aid statuses, To
Do items, appeals and other general information. Students with complicated financial aid
questions will be given a referral to the Financial Aid Office to see a counselor, without making
an appointment. The Grades First software, along with a card reader for student’s to swipe their
student ID, will provide a time stamped student record that will be used for the referrals and the
tracking of visitors to the financial aid windows at the Student Services Center.
Begin Assessment project – The office has implemented new “Grades First” software and
purchased student ID card swipes to capture information about 100 percent of visitor/callers to
the office in the 2015-2016 year. The data-driven metrics will be used to monitor student visits
and calls, be used for student referrals to other offices and provide contact information for future
surveys.
Social Media expanded to include Twitter & Facebook to increase student engagement. Financial
aid personnel engage with students in social media approximately five times a day. The social
media is currently serving 631 students on social media, and that number increases daily.
Student services app: Mobile @ Fresno State app will go live in July/August.
Financial Aid staff, in collaboration with personnel from Technology Services, and a faculty
member worked together to plan, design, showcase, and implement Student Services updates to
the existing Mobile @ Fresno State App. The updates on the app will add features to allow
students to view their financial aid award, To Do list, Important Information and holds including
fee deferments, outstanding fee balance, and Financial Aid Office website URL.
The NACR ACD Call Flow project was completed. The new systems eliminated redundant
announcement extensions, reorganized the call flow, and allows for easier recording of updates.
TASKE ACD Agent real-time monitoring and reporting system project was implemented. The
TASKE ACD Agent is an online tool that managers can use to monitor ACD agent real-time
activity and historical ACD data.
Reorganization of office – This provided staff with more clear and defined roles and created a
better flow of work. It also provided more opportunity for growth and learning for junior staff and
better mentorship for student assistants.
Major Challenges

Processing student files in a timely manner.
o 30 percent of files are usually selected for verification by the federal government every
year, which require additional documents to be submitted by the student/parent and
reviewed by staff. This process requires human handling and the review of thousands of
documents in a short amount of time, which lends itself to error. The staff also has to
Financial Aid
o
return documents because they are incorrect or incomplete, which slows down the
processing of the student aid file and creates additional monitoring work. Due to the
volume, this process can take several weeks to complete a student file and award aid.
The completion of the OBS project will allow all documents submitted by independent
students to be submitted electronically; however, the documents submitted by dependent
students and their parents will still need a wet signature and to be submitted via paper
forms.
Recommendations:
o Continue to be able to add hours to student workers in our office during this peak time.
o Allow hourly staff over-time pay during this peak time.
o Hire third party consultant or temporary employees with expertise in financial aid file
verification during this peak time.
o Create a campus Parent Portal or an authentication process for signatures of parents so
they can submit their documents electronically.

Staff does not seem to see their work supporting the strategic plan.
o Communications from our upper management about new assignments, new ideas and
meetings don’t always point out how it is connected to the strategic plan.
Recommendations:
o Use language that connects our work with the strategic plan whenever possible.
o Send out periodic communications to staff pointing out how their work and
accomplishments connect to the strategic plan.
o Getting feedback about what we are doing that is working would enhance desire to
continue the action.

Continual development of skills and knowledge for staff.
Programs and Events
Event Name
EOP AB 540 Workshop-Comparison
Date
7/9/2014
Attendance
30-35
Summer Bridge Workshop
7/11/2014
198
RSP Budget/Fin Aid and Higher One
Workshop
8/12/2014
7
EOP Connect Day FA
8/19/2014
200
Brief Description
Trained instructors of Summer
Bridge on the AB540 law and
how it is applied in Financial Aid
Presented to Summer Bridge
students about awarding,
budgets, disbursements,
“checks,” and Higher One.
Presented to RSP (Foster Youth
program) students about
budgeting for the academic year
Presented to incoming EOP
students about awarding,
budgets, disbursements,
Financial Aid
Welcome Wednesday
8/20/2014
Table
Grad Orientation
8/20/2014
76
SAFARI
9/10/2014
Table
Fresno Area College Night
9/10/2014
1,000 plus
Fresno Unified Senior Presentation
10/3/2014
90
Education Phone Bank-Financial Aid
10/9/2014
Phones
Post Grad Planning Night-Yosemite
10/14/201
4
65
Paramount Campus Visit: Senior FA
Workshop
11/5/2014
45
FAFSA Night Yosemite High
1/7/2015
50
FAFSA Night University High
1/13/2015
60
“checks,” and Higher One.
Hosted a table at Joyal building
for welcome week for financial
aid questions and gave out
informational brochures/flyers.
Hosted a table at Satellite
Student Union for Grad
Orientation for financial aid
questions and gave out
informational brochures/flyers.
Hosted a table at satellite office
with our laptops to provide
financial aid statuses for
students. Financial Aid student
assistants provided a Wheel of
Fortune game with prizes for
students.
Hosted a table at the Fresno
Convention Center with
Outreach to disseminate FA
information for all grade levels.
Conducted financial aid
workshop for potential applicants
visiting the campus.
Television- Community event to
answer phone bank calls in
Spanish.
Conducted financial aid
workshops for juniors and
seniors during their College
Night.
Conducted financial aid
workshop for potential applicants
visiting the campus.
Hosted a “Cash for College”
FAFSA Night. Conducted
workshop for parents who were
not prepared to go online.
Concurrently hosted a FAFSA
computer lab for students or
parents who came in to get
assistance online. Also worked
together with Cal SOAP to
promote the MCS.
Hosted a “Cash for College”
FAFSA Night. Conducted
workshop for parents who were
not prepared to go online.
Concurrently hosted a FAFSA
Financial Aid
FAFSA Night Clovis-West
1/15/2015
75
FAFSA Night Pinedale
2/24/2015
25
Fresno State Preview Day-Workshop
4/11/2015
300
Fresno State Preview Day- Open Office
4/11/2015
250
President’s Showcase of Excellence
4/17/2015
Journey to Success
5/2/2015
80
Financial Aid
Presentation- Renaissance Scholars
Summer Learn,
Integrate, Network,
and Connect (LINC)
Dog Days- Student
Leaders
5/20/2015
20
5/29/2015
50
computer lab for students or
parents who came in to get
assistance online. Also worked
together with CalSOAP to
promote the MCS.
Hosted a “Cash for College”
FAFSA Night. Conducted
workshop for parents who were
not prepared to go online.
Concurrently hosted a FAFSA
computer lab for students or
parents who came in to get
assistance online. Also worked
together with CalSOAP to
promote the MCS.
Hosted a “Cash for College”
FAFSA Night. Conducted
workshop for parents who were
not prepared to go online.
Concurrently hosted a FAFSA
computer lab for students or
parents who came in to get
assistance online. Also worked
together with Cal SOAP to
promote the MCS.
Conducted financial aid general
workshop for Preview Day.
Had office hours during Preview
day to provide more detailed
information on a student’s file (if
student was present).
Showcased the updates to the
Mobile @ Fresno State app,
including the financial aid
features.
Presented financial aid
information to conference
participants in a workshop.
Conducted FA and budgeting
workshop for incoming
Foster Youth attending
Summer residential program.
Presented financial aid
information to Dog
Days Student Leaders to
empower them with financial
aid knowledge should they get
asked general questions by Dog
Financial Aid
Dog Days – FA
Parent Q & A
Chicano-Latino
Youth Leadership
Project
6/12/201
5
7/17/2015
6/28/201
5
30-35
Days participants.
Conducted financial aid Q&A
sessions for parents during all
Dog Days for incoming
freshmen.
Presented financial aid
information to CLYLP
participants in a workshop.
Assessment Projects

Begin Assessment project.
The office has implemented new “Grades First” software and purchased student ID card swipers to
capture information about 100 percent of visitor/callers to the office in the 2015-2016 year. The datadriven metrics will be used to monitor student visits and calls, be used for student referrals to other
offices and will provide contact information for future surveys.
Academic Collaborations
N/A
Peer Educators/Mentors

The financial aid office trained EOP and Summer Bridge office as peer advisors to provide
information to their peers and to their staff, and, to help out at outreach events also – FAFSA
nights, SAFARI, and Fresno College Night.
Awards and Accolades



Charah Coleman won the President’s Bold Idea Challenge. Her idea was to create a Mobile App
for financial aid so students get a quick view of their aid status.
Mary Sauceda was recognized for participation in the Creativity & Innovation for Effectiveness
(CAIFE) program.
Mary Sauceda was accepted to the M.A. Higher Education, Administration, and Leadership
program.
Community Service
N/A
Feature Story
Financial Aid
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
11
Non-work Study
5
Total
16
# of Student Employed
11
5
16
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $85,827.00
University Outreach Services
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
University Outreach Services is dedicated to providing services and promoting programs that engage,
recruit and enroll a diverse student population to meet university FTE goals.
Major Goals, Opportunities and Initiatives
•
•
•
Implement the American Indian Recruitment and Resource Initiative to increase the
enrollment of Native students.
Upgrade from Hobsons Connect to Radius, a more robust Customer Relationship
Management system.
Execute the Asian American and Pacific Islander, Latino, and the American Indian CSU
systemwide initiatives to reach out to these underserved communities.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
Implemented the American Indian Recruitment and Resource Initiative (AIRRI) to increase the
enrollment of Native students. Katie Garcia, a local Native from the Chukchansi Tribe, was hired
in August 2014 to implement the AIRR Initiative. Katie provided leadership in developing the
AIRRI website, coordinating the Native Family Education Conference, participated in
recruitment events for Native students, visited Rancherias and high schools and community
colleges with significant enrollment of Native students, developed a network with community
organizations that serve the Native community, and worked closely with Native students to help
them through the enrollment process.
Upgraded from Hobsons Connect to Radius, a more robust Communication Relationship
Management System. As part of this upgrade, Admissions, Financial Aid, Courtyard, Graduate
Studies, Graduate Admissions, and eventually EOP and Dog Days will be using this CRM for all
their communication, which will provide consistent messaging from offices involved with student
enrollment.
The Outreach Office is collaborating with the CSU External Relations Office to execute four
systemwide initiatives to underserved communities: Latino, African American, Asian American
and Pacific Islander (AAPI), and American Indian. With regard to the Latino Initiative, Fresno
State will host the first “Feria Educativa” in the Central Valley for the Spanish-speaking
community. This is co-sponsored with Univision and the CSU and is scheduled on October 24,
2015. The “Journey to Success” conference held on May 2, 2015 was part of the AAPI Initiative
and was collaboration with Southeast Asian community groups and the CSU. The conference
had a higher attendance than any other JTS conferences held at other CSU campuses. The AIRR
Initiative is highlighted above, and the Outreach office has been actively involved with Super
Sundays, which are part of African American Initiative.
University Outreach Services
Major Challenges
•
•
•
Facilities – A major challenge is that Fresno State has limited facilities for large events. The only
large facilities available on campus are the North Gym, 118 and the Satellite Student Union, thus
preventing the office from scheduling more large events on campus.
Need more private offices for outreach counselors who oftentimes are involved with
confidential pre-admission advising.
Resources to purchase a couple of carts to transport students and parents visiting the campus.
The campus is very large and difficult to tour on a “walking tour.” Carts are especially needed
when touring elderly individuals or students with disabilities.
Programs and Events
Event Name
Campus Tours
Date
July 1, 2014 – June
30, 2015
Attendance
13,126
Brief Description
Family and group tours visiting
to tour and learn more about the
campus.
FUSD Middle School
Campus Visits
CSUMentor
Workshops
Transfer Days
December 1, 2014 –
May 30, 2015
October 1, 2014 –
November 30, 2014
September 1, 2014 –
April 30, 2015
September 1, 2014 –
April 30, 2015
2,180
NACAC Fairs
October 1, 2014 –
May 30 , 2015
2,100
CSU High School &
Community College
Counselor Conf.
African American
Recruitment
Conference
Si Se Puede-Hispanic
Male Conference
September 18, 2014
484
Expose students to Fresno State
early.
Help students complete the
online admission application.
Organized college fairs held at
community colleges.
Organized college nights held at
high schools or convention
centers.
National College Fairs
sponsored by the National
Association of College
Admission Counselors.
CSU Systemwide conference
hosted by Fresno State
November 14, 2014
485
February 4, 2015
360
College Nights
5,056
35 events/3,312
inquiries
80 events/15,802
inquiries
Conference offers workshops on
various topics that promote
higher education.
Conference co-sponsored with
the Association of Mexican
American Educators to
encourage young men to pursue
higher education.
University Outreach Services
Engineering Counselor
Forum
Native Family
Educational
Conference
Preview Day
February 20, 2015
65
April 10, 2015
350
April 11, 2015
2,911
Journey to Success
May 2, 2015
400
May 30, 2015
340 students and
parents
Middle School Conference
June 7, 2015
125 graduates
participated and 650
family members
attended
Expose families to the campus
College Making It
Happen
African American
High Graduation
Highlight Engineering majors to
counselors.
Conference offers workshops on
various topics that promote
higher education.
Yield event to encourage
students to accept their
admission.
Conference offers workshops on
various topics that promote
higher education.
Assessment Projects
An online survey is used to assess the outreach events and services. After an event, an online survey is
emailed to the participant for feedback. The feedback is used for future planning purposes. Below is the
evaluation summary of the CSU High School and Community College Counselor Conference held on
September 18, 2014.
Overall conference evaluations ratings were good based on the scale 1 = low and 5 = high.
• Registration: 4.7
• College Fair: 4.3
• Overall: 4.4
The student services session received a 3.6 rating. Evaluations were critical because the presenter didn’t
use the microphone and participants had trouble hearing the speaker. California Colleges workshop was
well received with the highest rating of 5.0.
Recommendations:
• AB540 needs its own session.
• Allow more time for Q &A.
• Have handouts online sooner so participants can download prior to the conference.
• Extend conference time.
University Outreach Services
Academic Collaborations
Outreach staff (school recruiters) are assigned to work as liaisons to the eight academic schools and
colleges. The school/college recruiters collaborate with their schools to develop recruitment plans
specific to their college. The collaboration includes developing communication messages for prospects,
development of the school/college promotional brochures, participation in outreach events such as
Preview Day, counselor conference, and recruitment conferences, and representing the college at college
nights, transfer days and career days.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
• Peer Educators
We use the following titles for our student employees:
o
o
o
o
College Ambassadors (32)
Telecounselors/Data Entry (5)
Tour Guides (8)
TOTAL: 45
Awards and Accolades
o
o
o
o
Jennifer Page Smith, Campus Advisors Network Outstanding Advisor Award Nominee
Desi Molyneux, Elected California Ag Teachers Association Post-Secondary Statewide
Chair
Jesse Farias, 2014-15 LEAD Certificate of Completion
Mailee Lee, 2014-15 LEAD Certificate of Completion, Duncan High School Certificate
of Appreciation.
Community Service
Volunteers and Volunteer Hours
Staff
Jesse Farias
Katie Garcia
Vikki Hensel
Kornya Lansana
Mailee Lee
#Hours
12
30
100
30
96
Staff
Desi Molynuex
#Hours
65
Feature Story
Rocio Q Montano
Louise Pacheco
Jennifer Page Smith
Frances Pena Olgin
Phong Yang
25
6
244
120
350
University Outreach Services
This office often provides information to students who are assigned to work on a higher education
project. Students learn about Fresno State and at the same time share what they have learned with others.
A quote from Elisa Araujo’s letter, “When I was looking for information about Fresno State, I learned
many things about this amazing school. The oral presentation actually went great because I knew exactly
what to read and write, thanks to your school’s website. The papers you sent me in the package gave me
more information about Fresno State. I actually showed my older brother about this school and he agreed
with me that it was a great school.”
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
1
Non-work Study
43
Intern
5
Total
49
# of Student Employed
1
43
5
49
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $185,000.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Interns (Unpaid/Graduate) 5
University Scholarship Office
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The University Scholarship Office provides support for the University community by serving as the
central administrative unit to coordinate and disseminate information associated with scholarships at
Fresno State. Specific program functions include being the first point of contact on issues related to the
establishment of new scholarships, guidance on donor compliance, information on scholarship account
activity, and the awarding of funds to prospective and enrolled students at Fresno State.
Major Goals, Opportunities, and Initiatives
•
•
•
Awarded $3,997,055 in institutional scholarships
Processed $1,762,895.16 in privately funded scholarship checks
Managed and distributed 4,932 scholarship applications to various scholarship selection
committees
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
The University Scholarship Office continues to broaden its impact on assisting students fund their
educational goals with scholarships. Over the last five years, scholarship awards have increased 21.5
percent and the number of scholarship applications processed and distributed to various selection
committees has increased 60.8 percent.
Major Challenges
The reduction of staff dating back to 2010 has created many challenges for the University Scholarship
Office. The role of this office continues to expand to meet the needs of the campus community such as
on-going training with the awarding of scholarships via the online scholarship application/database.
A recent scholarship utilization report produced by the California State University, Fresno
Foundation alleged that an increase of effort is needed to fully utilize all available scholarship funds.
As a result, a task force has been convened to assess current practices and to recommend course of action
to improve scholarship utilization.
Programs and Events
Event Name
N/A
Date
N/A
Attendance
N/A
Brief Description
N/A
University Scholarship Office
Assessment Projects
President Castro has convened a task force to determine measures to improve Fresno State’s effectiveness
in administering, awarding, communicating, and reporting scholarship data to the campus community. At
this time, no official findings have been produced or actions taken. Since early spring bi-monthly
meetings have been on-going to evaluate current practices, but the final report and recommendations are
not expected until later this year.
Academic Collaborations
The University Scholarship Office provides on-going training and support for all the
schools/colleges/departments on using Fresno State’s online scholarship application/database program to
review, rank and recommend students for scholarships.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
•
•
Peer Educators – N/A
Peer Mentors – N/A
Awards and Accolades
N/A
Community Service
N/A
Feature Story
N/A
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Non-work Study
2
Total
2
# of Student Employed
1
1
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $14,004
Upward Bound Programs
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Upward Bound Programs at Fresno State are TRiO programs funded by the United States Department
of Education that provide fundamental support to its participants in their preparation for college entrance.
The program provides opportunities for participants to succeed in their precollege performance and
ultimately in their higher education pursuits. Upward Bound serves: high school students from low-income
families; and high school students from families in which neither parent holds a bachelor's degree.
Major Goals, Opportunities and Initiatives
• Participants served during the project year will have a cumulative GPA of 2.5 or better on a fourpoint scale at the end of the school year.
• Participating seniors served during the project year will achieve at the proficient level on state
assessments in reading/language arts and math.
• Project participants served during the project year will continue in school for the next academic
year, at the next grade level, or will have graduated from secondary school with a regular secondary
school diploma.
• Current and prior year UB participants, who at the time of entrance into the project had an expected
high school graduation date in school year, will complete a rigorous secondary school program of
study and graduate in that school year with a regular secondary school diploma.
• All current and prior UB participants, who at the time of entrance into the project had an expected
high school graduation date in the school year, will enroll in a program of postsecondary education
by the fall term immediately following high school graduation or will have received notification, by
the fall term immediately following high school, from an institution of higher education, of
acceptance but deferred enrollment until the next academic semester (e.g. spring semester).
• Participants who enrolled in a program of postsecondary education by the fall term immediately
following high school graduation or by the next academic term (e.g. spring term) as a result of
acceptance by deferred enrollment, will attain either an associate’s or bachelor’s degree within six
years following graduation from high school.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
•
•
Upward Bound offered weekly After School Tutorials to 153 participants from October 2014
through May 2015.
Upward Bound held seven Monthly College Conferences for 153 participants at Fresno State from
October 2014 through May 2015.
The program provided Academic Advising to 153 participants throughout the entire 2014-2015
fiscal year.
Upward Bound ensures that its participants enroll in A-G College Prep courses throughout the
entire 2014-2015 fiscal year.
The program ensures that all of its participants prepare a résumé, participate in job searching
activities, interviewing techniques and other components related to career development.
Twenty-seven program participants completed professional development internships during the
summer of 2014.
The program assisted 61 of its high school seniors with their college admissions application
during October and November 2014.
Upward Bound Programs
•
•
•
•
•
•
•
•
•
•
•
Upward Bound assisted 61 high school senior participants with scholarship applications from
October 2014 through May 2015.
Upward Bound held at least five test preparation workshops for its participants throughout the
entire 2014-2015 fiscal year.
Upward Bound held at least six study skills workshops for its participants throughout the entire
2014-2015 fiscal year.
Students participated in at least 10 Diversity Awareness and Tolerance activities on and off
campus throughout the entire 2014-2015 fiscal year.
Fresno State Upward Bound exposed all of its participants to 13 diverse colleges and universities
in California throughout the entire 2014-2015 fiscal year.
Upward Bound assisted 76 of its participants with summer programs during the summer of 2014.
The program hosted three Parent Orientations offered in English, Spanish and Hmong
during
the fall, spring and summer of the fiscal year.
During September of 2014 Upward Bound hosted a High School Senior Student Retreat for 50
participants at Camp Oakhurst.
Upward Bound includes Leadership Development activities for all of its participants throughout
all components.
Sixty out of 61 (98 percent) Upward Bound graduating seniors successfully graduated from high
school in June 2015.
Sixty-one of the 61 participating seniors were admitted and enrolled into a post-secondary
institution by June 2015.
Major Challenges
•
•
•
In efforts to make our summer programs more meaningful to the students, Upward Bound needs to
find a way to offer general education English and/or math classes that will give participants a
significant step to college.
Upward Bound needs to identify a way to offer courses that school districts will approve as original
credit during the Summer Programs.
Upward Bound is seeking better ways to identify and reserve computer labs on campus to
successfully implement all program activities.
Upward Bound Programs
Programs and Events
Event Name
Summer Residential
Program
Date
June 15, 2014-July
24, 2014
Attendance
60
Fresno State Preview
Day
April 11, 2015
25
Senior Recognition
Luncheon
May 16, 2015
220
STEM Conference
April 25, 2015
66
Summer Jam
June 26, 2015
75
Brief Description
The purpose of the summer residential
program is to provide students with
academic enrichment and integrate the
students into a college life
environment.
Twenty-five Upward Bound students
participated in the Fresno State
Preview day, which included majors,
support programs, and workshops on
housing, financial aid, scholarships,
university requirements, and parent
workshops.
On May 16, Upward Bound held a
recognition luncheon to acknowledge
the 61 graduating seniors and their
families.
Sixty-six students participated in the
Science, Technology, Engineering and
Math (STEM) Conference held at
Reedley College.
The purpose of Summer Jam is to
create a sense of collaboration and
comradery among both the students
and staff of Central California TRiO
programs.
Assessment Projects
•
•
•
•
Utilizing Survey Monkey to gather quantitative and qualitative data.
During the college conferences students completed an evaluation to assess the value of each
presentation. Their input was utilized to improve the presentation delivery models for the subsequent
presentations and consider additional topics. In average, 90 percent of the program students
participated in the activities and completed the surveys.
Senior Retreat – At the conclusion of the Senior Retreat, participants completed a questionnaire
evaluating each component and providing feedback for future workshops.
Summer Residential Program – At the end of the Summer Residential Program of 2014, all
participating students completed a comprehensive evaluation providing quantitative and qualitative
data. This information was later tabulated and utilized by staff in planning and implementing of the
2015 Summer Residential Program.
Academic Collaborations
•
•
Upward Bound collaborates with the Academic Technology and Innovation office for technology
support and to give participants access to Blackboard.
Upward Bound collaborates closely with the Office of Institutional Effectiveness to improve student
Upward Bound Programs
•
•
•
•
•
•
•
•
tracking and data reporting for Upward Bound students.
In collaboration with Career Services at Fresno State, Upward Bound offers comprehensive career
development activities to its participants during the summer residential program.
Upward Bound collaborated with the Central Valley Cultural Heritage Institute to provide diversity
awareness to students.
Upward Bound worked closely with University Outreach Services to expose participants to nontraditional majors and careers and obtained outreach material for all program activities.
Upward Bound collaborated with the college of Engineering to inform participants of the different
majors and careers in the college.
Through the Internship project, Upward Bound collaborated with several departments and programs
on campus to place and offer participants the opportunity to grow professionally.
Upward Bound utilized the Health Center to provide medical, psychological, and pharmaceutical
services for participants.
Upward Bound worked closely with the University Courtyard to provide housing and meals to
students participating in the Summer Residential Program.
Upward Bound actively participated in the Division of Student Affairs by serving in several
committees such as the Professional Development Committee and the New Student Convocation.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
•
•
Peer Educators 8
Peer Mentors 5
Awards and Accolades
N/A
Community Service
Volunteers and Volunteer Hours
•
•
•
Internship Project - 27 participants x 50 /hrs = 1,350 hours
Community events – 1,180 hours
Grand Total = 2,530 hours
Feature Story
Upward Bound Programs
Sixty-one of 61 (100 percent) Upward Bound high school seniors successfully completed their high school
education and were admitted to and enrolled in a post-secondary institution.
Note: More than half of the 61 graduating seniors have accepted their admission to Fresno State for Fall 2015.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Non-work Study
14
Graduate Assistant
2
Intern
1
Total
17
# of Student Employed
14
2
1
17
What was the total amount that you project will have been spent on student compensation at the end of this
fiscal year?
Wages/Stipends $49,261.50
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 2
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ANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEA
NOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATEANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEAD-INNOVATE-TRANSFORM-LEA
Cross Cultural and Gender Center
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Cross Cultural and Gender Center strives to provide a welcoming place on campus for diversity and
gender. The center is dedicated to cross cultural interaction while supporting individual groups as they
work on issues that impact their unique constituencies. The center achieves this through individual
support, group support, events, speakers, workshops and intentional dialogues on critical issues.
Major Goals and Initiatives over the past year include:
• Unit Self Study and External Administrative Review and Resulting Reorganization
• Dogs United: Increasing Cross Cultural Interaction at Fresno State
• National Coalition Building Institute (NCBI) three-Day Leadership for Diversity Seminar
• Violence Against Women Initiatives
o Take Back the Night
o Healthy Relationships Workshops (includes consent training)
o It’s On Us Campaign
• LGBT+ Initiatives
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
Unit Self Study and External Administrative Review: The unit director completed an
extensive self study in the fall semester. In the spring semester external reviewers were brought
in. They met with approximately 60 campus and community members and reviewed internal and
external data, resulting in a thorough report with appropriate recommendations and
commendations. The result was our name change to the Cross Cultural and Gender Center and a
reorganization with additional staffing and space to expand and improve programs and services.
Dogs United: This initiative was developed AY 2012/13 and implemented AY 2013/14 with
limited success. It was revamped in 2014/15 by including new components such as fall and
spring Diversity Dinners, use of QR Codes, and streamlined reporting processes. The result was
60 participants in the program
National Coalition Building Institute: An additional 21 students, faculty, staff and
administrators were trained and are now a part of the Fresno State NCBI Team, bringing the
number of active team members to 40.
Violence Against Women Initiatives: The Women’s Resource Center (WRC) coordinator took
a lead role in the development and implementing of the campus’ It’s On Us video. Additionally,
the WRC’s annual Take Back the Night March and Candlelight Vigil drew more than 300
participants. The WRC also provide 45 presentations on consent and healthy relationships to over
1600 participants.
LGBT+ Initiatives: The center staff continues to work closely with the LGBT Allies Network,
which this year succeeded in becoming a recognized faculty and staff organization, establishing a
relationship with University Courtyard Leadership to include more gender inclusive language in
literature and housing availability for diverse gender and sexual identities, redeveloping a Safe
Zone Training and implementing LGBT+ socials for Fresno State faculty and staff. Our area also
presented a LGBTQQIA Sexual Assault Panel during the spring.
Major Challenges
The Cross Cultural and Gender Center is the hub on campus for issues related to diversity, gender and
inclusion. As a result, students, faculty, staff and administrators come to the staff for support,
consultation, service and sponsorship. This puts a strain on the limited resources of our unit. We were
Cross Cultural and Gender Center
also challenged this academic year with two of the three staff members being new and the normal
adjustment and on-the-job training that come with that. We are always challenged with finding ways to
engage the wide range of diverse constituencies that make up our campus community in a way that is
satisfying and appropriate for each group while at the same time promoting cross cultural interaction
between diverse groups. Our name change and new organizational structure will help in this area. Finally,
we continue to work on improving our assessment practice.
Programs and Events
Event Name
Welcome Black
Hispanic Heritage Month
Calendar Coordination
Three NCBI Welcoming
Diversity Workshops
Take Back the Night
Four NCBI Welcoming
Diversity Workshops
NCBI Three-Day Leadership
for Diversity Seminar
1st Diversity Dinner
MLK Day
Date
8/27/14
Attendance
200+
9/15 –
10/15,
2014
9/26;
11/7;
11/15,
2014
10/22/14
Varied by
event.
1/6; 2/21/;
3/20; 4/25,
2015
1/810/2015
11/2/14
107
Rally, March and Candlelight Vigil
promoting end to violence against women.
Prejudice Reduction Workshops
33
Train-the-Trainer Seminar
30
1/20/15
100+
Dinner to encourage participation in Dogs
United
Commemoration of Dr. King’s life and
ideals.
The center took the lead in coordinating
the calendar with more than 14 events
sponsored by various campus and
community groups.
The Center took the lead in coordinating
the calendar with more than 17 events
sponsored by various campus groups.
Panel discussion on networking,
negotiating, sexism, etc.
The center took the lead in coordinating
various events and the calendar with 17
events sponsored by various campus
groups.
First women to run for president of
Somalia interviewed by Dr. Clarke
Kick-Off for book club featuring women
writers.
West Fresno Native, Japanese internment
74
300+
African Peoples History Month 2/1 – 2/28,
Calendar Coordination
2015
Varied by
event.
Women’s Herstory Month
Calendar Coordination
2/1 – 3/31,
2015
Varied by
event.
Women’s Success Symposium
3/24, 2015
100+
Diversity Awareness Week
4/20-4/25,
2015
Varied by
event.
Fadumo Dayib Interview
4/20, 2015
45
Year of Maya Angelou – Book
Club
Lawson Inada Lecture
4/20, 2015
40+
4/21/15
65+
Brief Description
Reception for New and African and
African American students, faculty, staff
and administrators
The center took the lead in coordinating
the calendar with more than 20 events
sponsored by various campus groups.
Prejudice Reduction Workshops
Cross Cultural and Gender Center
LGBTQQIA Sexual Assault
Panel
4/29/15
100+
camp survivor, Oregon Poet Laureate
spoke
Discussion on misconceptions, legal
discrepancies, community impact and
more.
Assessment Projects
•
•
•
•
•
•
•
NCBI Welcoming Diversity Workshops - Pre/Post Assessment
o In responding to the statement “I am inclined to let people know that it bothers me when
I hear prejudicial statements.” 36 percent of the participants responded “frequently or
almost always” on the pre-assessment and that number increased to 70 percent on the
post assessment.
o In responding to the statement “I recognize my own prejudices.” 55 percent of the
participants responded “frequently or almost always” on the pre-assessment and that
number increased to 77 percent on the post assessment.
o In responding to the statement “In most situations when discrimination is evident, I
believe I can make a difference.” 30.5 percent of the participants responded “frequently
or almost always” on the pre-assessment and that number increased to 71 percent on the
post assessment. That include an increase of 7.5 percent indicating “almost always” on
the pre assessment to 42 percent indicating “almost always” on the post assessment
Healthy Relationships/Consent Workshops – Post Assessment
o 88 percent of respondents indicated the information was somewhat to extremely new to
them.
o 94 percent of respondents indicated the information can be applied to their daily life.
Welcome Black – Post Assessment
o 76 percent of the participants indicated the event helped them to feel like they belonged
at Fresno State.
Lunafest Film Festival – Post Assessment
o 96 percent of the respondents overall impression of the film festival was excellent to
outstanding.
o 97 percent of the respondents indicated they would return to the event next year.
Curly, Kinky, and Beautiful, Yes that’s me! (Natural Hair event) – Post Assessment
o 94 percent of the respondents indicated the event helped them to feel a sense of inclusion
at Fresno State.
o 94 percent of the respondent indicated they learned something new at the event.
o 97 percent of the respondents indicated that it was an important event to hold at Fresno
State.
LGBTQQIA Sexual Assault Panel – Post Assessment
o 67 percent of the respondents indicated the event helped them to feel a sense of inclusion
at Fresno State.
o Some of the important things that participants indicated they learned at the event were: 1)
the experiences of the LGBTQ+ community with authorities (12); 2) How to be an ally
(9); resources and safe spaces on campus (7); and Consequences of and statistics
regarding sexual assault (6).
Women’s Success Symposium
o 80 percent of the respondents indicated the information was relevant to their daily life
o 81 percent of the respondents indicated they felt more prepared for the professional work
environment as a result of the event.
Cross Cultural and Gender Center
o 100 percent of the respondents indicated they were pleased with the event.
Controversial Issues Process: Should February be Known as African Peoples’ History Month @
Fresno State? – Post Assessment
o 91 percent of the respondents indicated the event helped them to feel a sense of inclusion
at Fresno State
o 100 percent of the respondent indicated they learned something new at the event.
• Local Latina Leadership Conference
o 87 percent of the respondents indicated the information was relevant to their daily life
94 percent of the respondents indicated they were pleased with the event.
•
Academic Collaborations
The center collaborated with:
• Africana Studies to bring in Jeremiah Wright and Donna Brazille and on various events and
activities for African Peoples’ History Month.
• The Criminology Department to bring in the Hunting Ground movie and implement an awareness
campaign surrounding sexual assault.
• Women’s Studies on various event and activities for Women’s Herstory Month
• Center for the Scholarly Advancement of Learning and Teaching, Researchers and Critical
Educators, and Multidisciplinary Perspectives of Women in Education and Research on
developing a Faculty Panel on Cultural Competency for Diversity Awareness Week.
• The Communications Department in having the Barking Bulldogs Debate Team present public
debates on current issues during African Peoples’ History Month and Women’s Herstory Month.
The center director also provided confidential consultations for several academic areas on issues of
cultural competency and diversity.
Peer Educators/Mentors
The Cross Cultural and Gender Center had 11 peer counselors/educators and one peer mentor this
academic year.
Awards and Accolades
The Cross Cultural Center’s director received the Urban Leadership Award for Workforce and Education
from the Fresno Metro Chamber of Commerce on October 15, 2014. One of our student volunteers, Belen
Gomez, and student assistant Melissa Harris received scholarships from the Evening of Elegance.
Veronica Farwell and Melissa Harris were both acknowledged as Edge Initiative Scholars. Veronica
Farwell also received the Community Service Award at the African American Graduation Recognition
Program.
Community Service
Cross Cultural and Gender Center
Volunteers are essential to the success of the Cross Cultural and Gender Center. This academic year we
had 48 volunteers contribute 950 hours of community service to our unit.
Feature Story
“2014-15 Diversity Dinners A Huge Success for Dogs United”
“How do we increase
Cross Cultural Interaction
at Fresno State?” was a
question posed to more
than 80 participants at the
center’s 2013 Diversity
Conference. The answers
that were generated
resulted in the Fresno State
initiative—Dogs United.
Dogs United is a
movement on campus
aimed at finding ways to
encourage members of the
campus community to
interact and engage across
cultural groups. It is clear that the University is a wonderfully diverse institution. It is also apparent that
often individuals generally interact with individuals that belong to the same group that they do. That is
where Dogs United comes in!
Individuals are rewarded for attending events and activities that are multicultural or that are put on by
groups other than their own. Individuals can log in online by using a QR Code or they can fill out a
simple form and, the center staff will log it in for them. At the end of the year, groups and individuals
who attend the most events will be rewarded.
This year we held two Diversity Dinners in an effort to bring people together and to explain the initiative.
The first dinner was held in the fall with 30 people attending. The second dinner was held in the spring,
and we were elated that more than 60 individuals attended.
The year concluded with a reception to award and acknowledge the participants in the program. The first
ever Diversity Cup went to the Amerasia Organization, a student club with the most members attending
events. Awards for individuals recording the most events went to students Michelle Moua and Jovana
Lopez, staff member Vicki Taylor of Administrative Services.
We look forward to more events and more participation and cross cultural interaction in the years to
come. Go Dogs!
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
3
# of Student Employed
0
Cross Cultural and Gender Center
Non-work Study
Graduate Assistant
Total
4
2
9
4
2
6
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $36,885.00
Scholarship $0
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 45
Interns (Unpaid/Graduate) 3
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $300
Recreation Sports and Fitness
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
Recreational Sports and Fitness, is an auxiliary unit, reporting to the Division of Student Affairs and is
housed in the Student Recreation Center. The unit of Recreational Sports and Fitness includes the
functional areas of Facilities Management, Marketing and Member Services and Programs. The Programs
area includes Intramural Sports, Group Fitness, Fitness Swim (collaboration with Student Affairs,
Athletics and ASI), and BARK Recreation Sports Camp. Two support areas comprising of the Business
Office and Custodial Services manage daily operations for the program areas providing seamless
customer service to students and employee members.
Recreational Sports and Fitness provides opportunities and experiences that contribute to the health,
wellness, development and education of the University community through involvement in recreational,
fitness and social activities. Major goals and initiatives for the 2014-2015 academic year include:
encouraging student participation in activities that promote healthy lifestyles, being an integral part in the
enhancement of students’ lives at Fresno State, encouraging student participation in programs and
services that promote healthy lifestyles, providing opportunities for student development, engagement
and leadership experiences, hosting university and community events, providing on-campus jobs,
partnering with University colleagues for special events and programs, celebrating Bulldog traditions and
pride, while aiding in student recruitment and retention.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
The Student Recreation Center (SRC) is one of the campus’ high traffic facilities. The SRC facility
individual numbers continued to increase this year. There were 13,380 or 58 percent of the student body
individual users in the fall and spring semesters. The South Gym fields continue to be used for
Intramural Sports activities and special events. The Fitness Swim program is a collaboration between
ASI, Student Affairs and Recreation Sports and Fitness and offered more than 125 hours of recreational
swimming opportunities each semester.
The Intramural Sports program worked hard this year. Portable lights were added for the outdoor sports.
There were just under 1,800 students involved with Intramural Sports this year. An emphasis was made
on marketing and communication through the new scheduling/registration website, IM Leagues and social
media (Facebook and Instagram). Student development continues to be a big component of the
Intramural Sports program through the partnership with the San Joaquin Valley Officials Association.
The Group Fitness program continually strives to develop and stay current with the needs of the student
population and the trends in the fitness industry. This year GRIT small group training was added as a new
program offering. Group Fitness saw more than 5,800 participants each semester and averaged 10 classes
per day from eight different disciplines. These classes consist of BodyFlow, BodyPump, Butts and Gutts,
Cardio KO, Interval Cycle, Zumba and more. Special events included a Flash Mob in the Free Speech
Area. Student development opportunities were offered through Les Mills skills workshop and staff
trainings.
The BARK Recreation Sports Camp added an extra week for a total of five weeks. The average weekly
attendance was 42 campers.
STUDENT RECREATION CENTER
• Added six new elliptical machines and two Smith Machines
Recreation Sports and Fitness
•
•
Implemented Fit for Finals, an offering of nutritional food and drinks for students studying in
the SRC during finals week in both the fall and spring semesters.
Successfully managed six commencement ceremonies for the spring 2015 graduations.
FITNESS SWIM
• Fitness Swim participation increased 3 percent, 2,118 in 2013-2014 to 2,178 in 2014-2015.
GROUP FITNESS
• There were 40+ classes offered per week this year.
• Hosted the Midnight Dance Fusion Halloween Bash Costume Contest and Dance Off. More than
60 students participated in this fun event.
• Midnight Dance Fusion Flash Mob took place in the Free Speech Area this March 11th with
more than 45 student participants.
INTRAMURAL SPORTS
• Intramural Sports made major changes to their registration process in the spring
2015 semester. Registration is now online through IMLeagues.com and can be completed at the
participants’ leisure. Making this registration process update has alleviated the time constraint
stress put on students to sign up at the Student Recreation Center during specific times.
Participants now have instant access to their team’s schedule, individual and team statistics
through the website and the IM Leagues app “Recreation It.”
• Intramural Sports hosted its first All Star Basketball Games. Players were
elected through peer nomination, Intramural staff nomination, and individual statistics. The All
Star Game event was held on Wednesday, April 22. There are four competition levels within
Intramural Basketball (Division 1, 2, 3, and Women’s), so four All Star games were held. There
were 64 participants in this inaugural event.
• Intramural Sports collaborated with Student Involvement/Bulldog Bowl to host the first
Intramural Billiards tournament. The fall event was held at the Bulldog Bowl on September 23,
2014, and the spring event was at the same location on March 3, 2015.
Major Challenges
FACILITY
Expansion of SRC
• Additional Studio(s) to increase space for group fitness classes.
• Additional Gym Space for Intramurals and Open Recreation.
Deferred Maintenance
• Corners
• Window Sills
• Walls in the Main Fitness Area
• Walls on the Fitness Balcony
INTRAMURALS
• Additional/Expanded Field/Outdoor Space with lights.
BARK CAMP
• Funding – because we offer such a discounted rate to parents to make it affordable we do not
have discretionary funds to regularly update new items for camp and participate in off-campus
Recreation Sports and Fitness
field trips
Programs and Events
Event Name
BARK Recreation
Sports Camp
“
“
“
“
Intramural Sports:
Fall Semester
Date
Attendance
June 16-20
45
June 23-27
July 7-11
July 14-18
July 21-25
September –
December 2014
46
38
40
40
715 Participants
2656 Total
Participations
Brief Description
Youth Recreation
sports summer camp
“ “
“ “
“ “
“ “
Men’s Flag Football
(No women’s or
CoRecreation signedup),
Intramural Sports:
Spring Semester
February – May 2015
1071 Participants
4201 Total
Participations
CoRecreation
Volleyball, Outdoor
Soccer (CoRecreation
and Men’s)
5 on 5 Basketball
(Men’s and Women’s)
Softball, (Men’s and
CoRecreation)
CoRecreation Ultimate
Frisbee
Indoor Soccer (Men’s
and CoRecreation)
Dog Days
Every Dog Day
PAWS Training
August 14, 2014
SRC
New Faculty Resource
Fair
Info Fair (Housing)
August 19, 2014
Library
August 20, 2014
RDH
Welcome Wednesday
(Weeks of Welcome)
TurnT Up Tuesday
(SRC Welcome Event)
SAFARI - Staff
August 27, 2014
Maple Mall
August 26, 2014
SRC
September 10. 2014
USU Balcony
Benefits Fair and
Wellness Expo
National Student Day
September 18, 2014
Satellite Student Union
October 9, 2014
Memorial Gardens
Milk and Cookies
(Housing Alcohol
Awareness)
October 21, 2014
Courtyard Atrium
Recreation Sports and Fitness
Rock the Night
(Student Health Center)
Wellness Fair
(Housing)
I ♥ Me Fair (Student
Health Center)
National Recreation
Sports and Fitness
Day/Turnt Up
Tuesday
Health Fair (Dietetics
Student Group)
October 22, 2014
USU Balcony
November 13, 2014
Graves Hall
February 11, 2015
USU Balcony
February 24, 2015
443
March 12, 2015
SRC
Memorial Gardens
Assessment Projects
N/A
Academic Collaborations
Recreation Sports and Fitness collaborates with University 1, Kinesiology and Recreation Administration
by providing use of the SRC and presentations of professional opportunities in the field of campus
recreation.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
•
Awards and Accolades
•
•
•
Aurel John (AJ) Lacuesta was a nominee for the Graduate Student’s Dean’s Medalist for the
Dean of Students.
Lerin Winchester was recognized by the San Joaquin Valley Officials Association for dedication
and service to the improvement of basketball.
The Student Recreation Center was recognized as the “Best Gym” by the Daily Collegian
“People’s Choice Awards”.
Community Service
•
•
•
•
Three Intramural students collaborated with the San Joaquin Valley Officials Association. These
officials have volunteered their time at the Special Olympics and the Evan Medina Memorial
Tournament. Total Hours – 12
Intramural Coordinator Lerin Winchester volunteers her time with the San Joaquin Valley
Officials Association training, evaluating and scheduling basketball officials in the greater Fresno
County area. Total Hours – 60
SRC Student and full-time staff coordinated and took part in a school supply drive to donate
school items for local elementary schools.
SRC Student and full-time Staff took part in the Show your Stripes event - Benefited Ronald
McDonald House Charities of Central California
Recreation Sports and Fitness
Feature Story
Midnight Dance Fusion Flash Mobs
Four dozen students from the Midnight Dance Fusion class at Fresno State surprised a large audience in
the Free Speech Area with a flash mob around noon on Wednesday. The dance group’s goal is to promote
the class as a healthy and fun workout alternative and to provide a fun way to exercise and socialize at the
Fresno State Recreation Center.
The spring semester event was in celebration of National Nutrition Month, the Student Dietetic
Association on campus had the idea to organize a flash mob to promote health and wellness.
www.youtube.com/watch?v=2MJh_a8YKls
Recreation Sports and Fitness
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
# of Student Employed
Non-work Study
10
67
Total
10
67
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $200,250
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue
$117,270.00
Student Involvement
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
Student Involvement cultivates community and fosters student engagement to promote co-curricular
learning and growth. We accomplish this through a diverse and cohesive array of programs, services,
resources and student union facilities. Student Involvement’s cultural, educational, social and
recreational programs, as well as services, facilities, student employment and student volunteer
experiences, provide first-hand opportunities for students to experience citizenship, leadership and social
responsibility. As Student Involvement staff guide and develop students to participate as learners in all
facets of our programs, services and student union facility operations, we collectively practice our core
values of support/teamwork, service, learning/growth, leadership and inclusion.
Major Goals, Opportunities and Initiatives
•
Improve and increase quality, quantity and student participation in all program areas.
•
Develop marketing infrastructure to promote increased commuter student access to
student life information and student involvement opportunities via improved website
content, breadth and scope of electronic and print marketing.
Improve student union facilities and operations.
•
Elevate campus support, dialogue and planning for a student union construction project.
Complete the Reservations Office renovation for ADA accessibility.
Complete installation of two additional modular offices in the Student Involvement
Office.
o Enhance wayfinding, branding and school spirit within student union facilities.
Improve assessment and data analysis efforts on the effectiveness of programs and services.
o
o
o
o
•
Complete departmental reorganization and realignment of staff responsibilities and improve the
infrastructure and internal processes needed to integrate student union and student activities units.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
Goal A: Increase and improve quantity, quality and participation in all program areas.
(Note * = new initiative)
New Student Welcome, Campus Traditions and School Spirit
• Launched FresWOW Weeks of Welcome* with eight new events, 6500 participants.
Aug.20 -Sept.17, 2014.
• Cross Cultural Celebration Week* and Cross Cultural Festival*, Sept. 15-19, 2014
• Expanded Homecoming Week: four new events,* seven events total, Nov.4-8, 2014
• Expanded Finals Cram Jam: Dec. 15-18, 2014, and May 12-15, 2015
• I Heart Fresno State*: three themed days - Involvement, Spirit and Service, Feb. 10-12, 2015
Leadership Programs
• Redesigned curriculum for Emerging Leaders Retreat and Co-Curricular Leadership Certificate.
• Graduate Student Leadership Institute,* March 14-15, 2015
• Leadership 101 On Demand Workshop Series,* March 3,17, 24, 2015
• Created proposal for Center for Student Leadership and Greek Life.* March 2015
• Broadened impact of leadership development programs - 68 percent increase in participation.
Student Involvement
Greek Life
• Greek Life President’s Retreat,* all councils, January 16-18, 2015
• Greek Life Impact Weekend* open to members from all chapters, Feb. 20-22, 2015 Managed
new lighting project with five fraternity houses. Installed summer 2015
Student Organizations
• Commissioned conceptual design plan for outdoor booth area. Conducted feedback sessions with
student leaders. Revised existing booth policy.
• Redesigned/improved online organization recognition process via OrgSync online student
organization management system.
Club Sports
• Added three new club sport teams.
• Club Sports Expo* fall welcome event, August 26, 2014
• Planned and promoted sports medicine clinic* to club sport athletes, Nov. - March, 2015
Bulldog Bowl
• Installed new bowling software and scoring consoles with social media interface. July 2014.
• Offered Intramural billiards league.* fall 2014
• USU Board of Directors renamed the USU Recreation Center to Bulldog Bowl.*
May, 2015
• Bowling revenues increased by $30,000; a 10 percent increase over the previous year.
Entertainment Programs
• Many collaborative events, e.g. National Student Day, Rock the Night National Collegiate
Alcohol Awareness Week Event, Condom Casino, Dislecksia: The Movie.
• Evening programs such as Fresno State Fright Fest, Grease Dinner Theatre.
Community Service
• New Student Community Service Project,* Aug. 24, 2014.
• Alternative Spring Break program, March 30 – April 3, 2015.
Marketing
• Launched Student Involvement graphic design and marketing operation*, Fall 2014.
• Created promotions and websites: Fall Welcome,* Homecoming,* I <3 Fresno State.
Sexual Assault Awareness
• Created It’s On Us* student video and sexual violence awareness campaign and promoted
HAVEN online training. Jan.-Feb., 2015
Goal B. Improve USU Facilities and Operations
• Elevated campus dialogue about student union facility needs via:
o 2.5 day site visit with final report* by consultants from Association of College Unions
International, Feb. 2-4, 2015.
o USU Board of Directors toured student union facilities @ San Diego State, CSU San
Marcos, CSU Dominguez Hills, CSU Northridge, March 1-3, 2015
• South patio and balcony improvements completed.
Student Involvement
•
•
•
HVAC - new maintenance vendor andseveral equipment replacements in University Student
Union (USU) and Satellite Student Union (SSU).
Renovations of Reservations and Student Involvement Offices underway. Summer 2015
Commissioned conceptual design plan for way-finding signage, branding and school spirit within
student union facilities.
Goal C. Realign personnel to advance strategic goals and enhance efficiency, service and
productivity. Support professional development opportunities and student employment.
• Implemented department re-organization plan:
o Created positions and hired four new professional staff for department, August, 2014.
o Merged state and union/auxiliary reservations functions, Sept. 2014.
o Realigned Greek Life, redeveloped position descriptions for three program staff, June
2015.
• All program staff attended at least one national conference.
Major Challenges
During the 2014-15 academic year, Student Involvement was charged with delivering a transformation of
the student experience beyond the classroom, specifically focused on:
• Fall Welcome for New Students
• Campus Traditions and School Spirit
• Leadership Center proposal
• Greek Life program overhaul
• Club Sport fields and facilities
• Evening and Week Programs
• Commuter Student Initiative
The department’s greatest challenge in responding to this charge is budget. Student Involvement did
receive an infusion of one-time funds from both state and student union fee sources, which supported
some new initiatives during the 2014-15 year. However, for 2015-16, the increases that were captured in
the student union operating budget were offset by the elimination of all state funding for student life
programs (outside of personnel dollars). Therefore Student Involvement remains significantly challenged
from a budgetary standpoint. Heading into 2015-16, the department has no identified funding source for
experiential programs for the social Greek community, for student organization leaders, for the commuter
center initiative, nor for Outdoor Adventures. In addition, utilizing the student union facility fee for
particular programs, which fall significantly outside the parameters of the student union (e.g. Club Sports,
Greek Life), poses challenges in terms of honoring the intended purpose of the student center fees.
Concurrently, as Student Involvement just moved the Greek Life programs into the Leadership Center
area, the department needs additional program staff within the Center for Student Leadership and Greek
Life to support the needs of the social Greek community while also growing leadership programs.
Another unique challenge of Student Involvement is its blended operation, functioning under the human
resource, technology, budget, and administrative protocols, policies, procedures and infrastructure of
both state and auxiliary entities. From an administrative standpoint, the department experiences
significant challenges around access to shared resources and streamlining for efficiency using the
different tools and rules of each entity. For example, it has been problematic to have both state and
Student Involvement
auxiliary share drives accessible on desktop computers in the office, so staff are not able to access either
drive as need be. This results in duplicated efforts, redundant files, and unnecessary confusion and
frustration. Another example is personnel who are doing the same basic work being compensated under
different pay and benefit structures.
Finally, RXU space significantly limits Student Involvement’s ability to produce large VFDOHFRFXUULFXODU
programs for students on campus. The University Student Union and Satellite Student
Union QHHG appropriately sized rooms for our QHZVWXGHQWVDQGWKHLUSDUHQWVWRDFFRPSOLVKWKHEXVLQHVV
of transitioning into Fresno State. Both EXLOGLQJVUHTXLUHVLJQLILFDQWLQYHVWPHQWWRPDLQWDLQV\VWHPVDQG
improve appearance 2XUVWXGHQWRUJDQL]DWLRQVKDYHQRPHHWLQJSODQQLQJVSDFHVIRUWKHLU
use in the union facilities. Our club sport teams also experience significant challenge finding indoor
and outdoor practice and competition space on campus for their needs. A feasibility study should be
undertaken this year to determine the campus’ needs that new or renovated student union facilities could
support, to determine the appropriate size building for these needs, as well as the best siting, estimated
cost and institutional capacity to finance a project that would respond to campus needs. While the
institution desires a vibrant student experience outside the classroom, there VKRXOGEHPRUHLQYHVWPHQW
in the infrastructure DQG financial commitment deliver on the vision the 'LYLVLRQDQGLQVWLWXWLRQ
has for an engaged student life beyond the classroom at Fresno State.
Programs and Events
Name
Date
Brief Description
8 days, SU14
8 days, SU14
Attendanc
e
22+
24+
John's Pizza Bowling League
Employees and Friends
Bowling League
Saturday Junior Bowling
League
Dog Days Presentation and
Table
8 days, SU14
25+
Bowling league @ USU, Summer Sem.
6 days, SU14
1800
7/17/14
100
Campus Involvement Ambassadors
(CIAs) present information, Summer
2014
Provide involvement information
CAMP Orientation
Presentation
Leaderpalooza
Housing Information Fair
Smittcamp Family Honors
College Orientation
Welcome Wednesday
Campus Welcome Tents
Nooner: JJ Brown
Nooner: Irie Sun
Luau Pool Party and
"Maleficent"
New Student Fall Community
Service Project
Fresno State Football vs. USC
8/13/14
8/19/14
8/19/14
110
250
50
One day Leadership and networking
CIAs provide information
CIAs present information
8/20/14
8/20-22/14
8/21/14
8/22/14
8/22/14
2000
8/23/14
30
8/24/14
78
All campus welcome event with dinner
Wayfinding outside Joyal, SSU, Library
Live music series outdoors /noon
Live music series outdoors/noon
Evening program - live band, dive-in
movie
Sierra Madre Neighborhood and El
Dorado Park food distribution
Evening program – charter bus road trip
100
100
430
Bowling league @ USU, Summer Sem.
Bowling league @ USU, Summer Sem.
Student Involvement
Free Bowling and Billards
8/24/14
419
Collegiate Mixer Bowling
League
Saturday Junior Bowling
League
Wayfinders Bowling League
12 days, FA14
24
12 days, FA14
18
12 days, FA14
14
Elementary Bowling Classes
24 days,
FA14
240
Bulldog Breakfast
8/25-26, 2014
500
Nooner: DJ Rekwel
Club Sports Expo
8/25/14
8/26/14
100
650
Traditions Day
8/27/14
3,000+
"Captain America: Winter
Soldier"
Nooner: One Hot Minute
USU Rec Center Open House
University 1 (1 section)
"Blended"
8/27/14
300
8/28/14
9/4/14
9/8/14
9/10/14
100
288
50
400
Weekend/Evening program - Bulldog
Bowl
Bowling league @ USU, Fall Semester
14
Bowling league @ USU, Fall Semester
14
Bowling league @ USU, Fall Semester
14
For credit Kinesiology course, eight
sections of 30 students each, meet two
times per week
Welcome tent with free coffee and
pencils
Live music series, outdoors @ noon
Evening program – showcase teams,
recruit
Student organization fair w/free food,
music
Evening program - live music,
inflatable games, outdoor movie
Live music series outdoors/noon
Free bowling, billiards, Xbox games
CIAs provide involvement information
Evening program – outdoor movie
Tabling at SAFARI
University 1 (3 sections)
USFC Multi-Cultural Sorority
and Fraternity Recruitment
Cross Cultural Celebration
9/10/14
9/15/14
9/16-19/14
2000
150
250
CIAs provide involvement information
CIAs present involvement information
Variety of events
9/17/14
400
Psych 60T Presentation
Greek Day
Interfraternity Council
Recruitment
Psych 60T Presentation
9/18/14
9/19/14
9/23-29/14
40
300
175
Noon and Evening Programs international foods, cultural
performances
CIAs present involvement information
Fraternity and Sorority Expo
Variety of events
9/24/14
40
Panhellenic Council Sorority
Recruitment
University 1 (2 sections
CAMP)
Emerging Leaders Retreat
9/25-29/14
250
Campus Involvement Ambassadors
provide information
Variety of events
9/26/14
100
CIAs present involvement information
9/26-28/14
20
Nooner: Sidney Domenici
Intramural Billiards League
10/1/14
9/30-10/21/14
100
9
Three-day program exploring leadership
- includes: ropes course; networking;
community service; fun!
Live music series outdoors/noon
Evening Program - Weekly league
Student Involvement
National Student Day
10/9/14
500
Noon event encouraging volunteerism
Nooner: Harris Pilton
Co Curricular Leadership
Certificate Convocation
10/15/14
10/16/14
100
30
Yosemite Sight Seeing Bus
Trip
"Guardians of the Galaxy"
10/18/14
50
Live music series outdoors/noon
Orientation for Fall 2014 cohort –
program requirements and leadership
concepts
Weekend program - day trip
10/23/14
100
Evening program - movie
Emerging Leaders Retreat
10/24-26,
2014
20
Nooner: Days Under
Authority
Fright Fest
10/29/14
100
Weekend three-day program exploring
leadership - includes: ropes course;
networking; community service; fun!
Live music series outdoors/noon
10/30/14
300
Homecoming Roundup
Amazing Race Showdown
Thirsty Thursday and
Blimprov Comedy Night
Homecoming Pep Rally
11/3/14
11/4/14
11/6/14
250
25
100
11/6/14
550
Homecoming Student/Student
Org Tailgate
Homecoming Parade of
Nations
11/8/14
150
11/8/14
25
Karaoke Night
Breakfast with the Board
11/13/14
11/19/14
120
100
Keep Fresno Warm
11/20-21/14
25
Paint Reno Red
11/22/14
100
San Francisco Shopping Trip
12/6/14
100
Finals Cram Jam
12/15-18/14
5,550
Greek Life - Presidents
Retreat
Collegiate Mixer Bowling
League
Saturday Junior Bowling
League
Elementary Bowling Classes
1/ 16-18/15
39
Morning and evening programs - Finals
week free snacks, drinks, pencils,
scantrons, tutoring, study tips, Stress
Free Zone
Weekend leadership retreat off campus
12 days,
SPR15
12 days,
SPR15
24 days,
18
Bowling league @ USU
18
Bowling league @ USU
240+
For credit Kinesiology course, eight
Evening program - live DJ, palm reader,
costume contest, snacks, free bowling
Homecoming week kickoff event
Homecoming week scavenger hunt
Evening program - meet ASI monthly
mixer and local improvisation group
Evening program - Festival, Pep Rally,
DJ
Weekend Program - Pre-game free food
at University Courtyard lawn
Weekend/Evening program International students carry the flags of
their countries @ football pre-game and
halftime shows
Evening program
Student feedback opportunity with USU
Board of Directors
Collecting blankets for the homeless
with Fresno's Meal
Evening program – two buses to Fresno
State vs University Nevada Reno
Football Game
Weekend program - Day trip
Student Involvement
SPR15
It's On Us Video
1/22/15
30
sections of 30 students each, meet two
times a week
Information session and audition
Greek Recruitment
Greek Day
It's On Us Video
Club Sports Expo
1/26-30/15
1/27/15
1/28/15
2/4/15
100
100
30
75
Variety of events
Recruitment showcase
Information session and audition
Recruitment showcase
Fraternity Recruitment
ACUI Site Visit
2/8/15
02/3-4/15
150
40
USU Rec Center Open House
2/5/15
193
Co-Curricular Leadership
Certificate Meeting
Clubs and Organization Fair
2/7/15
28
2/10/15
1,000
Ice Cream Social
2/10/15
300
Variety of events
Open sessions for students to provide
feedback about the student union
Evening program - Free Bowling,
Billiards, and XBOX
Learn advanced leadership skills – twosemester program
Part of I Heart Fresno State Week showcasing student organizations
Part of I Heart Fresno State Week
Pizza Party Women's BB
Game
Valentine Cards for
Children's Hospital
Fresno State Talks (1 of 3)
2/11/15
80
Part of I Heart Fresno State Week
2/12/15
100
Part of I Heart Fresno State Week
2/12/15
200
Get Involved Recruitment
Psych 60T Presentation
Fresno State Talks (2 of 3)
2/18/15
2/19/15
2/19/15
200
40
125
Greek Life Impact Leadership
Retreat
Get Involved Tabling
Fresno State Talks (3 of 3)
02/20-22/15
70
2/23/15
2/24/15
200
250
Nooner - The Experience
Get Involved Recruitment
It's On Us Video, Video
Debut
Breakfast with the Board
Emerging Leaders Retreat
2/25/15
2/26/15
2/27/15
100
200
50
Evening program – Lecture by Jes
Therkelsen (faculty)
Tabling to recruit for leadership boards
Provide involvement information
Evening program - lecture by Drs.
Ignacio and Susana Hernandez (faculty)
Evening/Weekend program -3 day offcampus leadership retreat
Recruiting for leadership boards
Evening program - lecture by Dr. Sergio
La Porta (faculty)
Live music series outdoors/noon
Tabling to recruit for leadership boards
Sexual violence awareness campaign
2/26/15
02/2703/01/15
100
24
Leadership 101 (Leadership
On Demand)
Nooner - Light Thieves
March Forth
3/3/15
25
3/4/15
3/4/15
100
200
Her Story: An Evening of
Poetry by, for and about
3/12/15
60
Feedback for USU Board of Directors
Weekend three-day program exploring
leadership - includes: ropes course;
networking; community service; fun!
50-minute workshops that explore
leadership topics
Live music series outdoors/noon
Women's HerStory Month event
Evening program – poetry Women's
Herstory Month
Student Involvement
Women
Graduate Student Leadership
Institute
03/14-15/15
14
Weekend program – two-day immersive
experience in advanced leadership and
professional development topics
50-minute workshops that explore
leadership topics
Live entertainment, dinner and movie
Two semester program to learn
advanced leadership skills
Weekend program - FresCon event
movie
Five-days – entertainment events
Focus: Get More Done NOW!
(Leadership On Demand)
"Grease" Dinner Theater
Co-Curricular Leadership
Certificate Meeting
"Big Hero 6"
3/17/15
26
3/19/15
3/21/15
90
28
3/22/15
60
Squirrel Appreciation Week
3/23/15
300
Public Speaking (Leadership
On Demand)
Nooner - Merlinda Espinosa
Alternative Spring Break
USU Board of Directors
Student Unions Road Trip
3/24/15
25
3/25/15
3/30-4/3/15
3/31-4/2/15
100
31
8
Psych 60T Presentation
Nooner
Evening with Sherman Alexie
Preview Day (two sessions)
4/8/15
4/8/15
4/9/15
4/11/15
40
100
700
300
Co-Curricular Leadership
Certificate Meeting
Karaoke Night
Vintage Days
"Dislecksia"
4/11/15
28
4/16/15
4/17-19/15
4/21/15
80
~30,000
20
Nooner- For the Record
Comedy Night
4/29/15
4/30/15
100
100
Santa Monica Bus Trip
Trivia and Game Night
5/2/15
5/6/15
50
40
Leadership Recognition
Celebration
Finals Cram Jam
5/7/15
180
5/11-14/15
4000
University Commencement
Outreach Services
Presentation
Outreach Services
Presentation
Dog Days Presentation and
Table
USU Board of Directors
5/16/15
5/26/15
11,000
150
Learn advanced leadership skills - two
semester program.
Evening program - entertainment
Weekend festival – 42-year tradition
Evening program – film, panel
discussion about dyslexia
Live music series outdoors/noon
Evening program – with Connor
McFadden
Weekend program - Day trip
Evening program - trivia, Jeopardy
game
All campus awards ceremony for
students and organizations
Morning and evening programs - Finals
stress relief and supplies
Formal graduation ceremony
CIAs present information
5/29/15
10
CIAs present information
6 days, SU15
1800
CIAs present and provide information
28 days
11
Student leadership board weekly
50-minute workshops that explore
leadership topics
Live music series outdoors/noon
Five-days of local community service
Site visits to student unions at CSU
Dominguez Hills, CSU Northridge, San
Diego State, CSU San Marcos
CIAs present information
Live music series outdoors/ noon
Evening program - lecture with author
CIAs present information
Student Involvement
Vintage Days
14 days
18
USU Productions
28 days
12
Campus Involvement
Ambassadors
Club and Organization Event
Review Committee
College Panhellenic Council
28 days
10
28 days
325
14 days
15
Interfraternity Council
14 days
20
United Sorority and Fraternity 14 days
Council
Club Sports Council
3 days
Alternative Spring Break
28 days
35
University Student Union
Events
5924 events
111,537
Satellite Student Union
Events
1679 events
41,831
25
31
meeting
Student leadership board bi-weekly
meeting
Student leadership board weekly
meeting
Student leadership board weekly
meeting
Weekly meeting helping student orgs
with event planning/risk meeting
Student leadership board bi-weekly
meeting
Student leadership board bi-weekly
meeting
Student leadership board bi-weekly
meeting
Student leadership board meeting
Student leadership board weekly
meeting
All events booked in USU by other
departments – our facilities team
supports via reservations, set up, AV
and custodial
All events booked in SSU by other
departments – our facilities team
supports via reservations, set up, AV
and custodial
Assessment Projects
Greek Life
• Methodology: EBI National Benchmarking instrument disseminated to 1200 members of
fraternities and sororities Fall 2014 via email, N=269 out of 936 good email addresses (28.7
percent response rate).
• Results/Findings:
o 97 percent indicated their fraternity/sorority experience enhanced their Interpersonal
Relationship Skills moderately to extremely - the highest performing factor.
o Respondents were least satisfied with: Safety/Security; Housing; Programming.
o 95 percent of respondents rated overall learning and program effectiveness slightly/very
highly.
• Actions taken: The exterior lighting project at five fraternity houses (underway) is one response
to safety concerns. These data will also inform decisions about future programs and other
initiatives.
Leaderpalooza (Student Leader Training)
• Methodology: Paper post-test immediately following August 2014 training
• Results/Findings:
o 95 percent of respondents agreed/strongly agreed that they developed connections with
their peers
o 90 percent of respondents agreed/strongly agreed that they gained a deeper understanding
Student Involvement
of leadership
96 percent of respondents agreed/strongly agreed that they gained knowledge and skills
that will help them be successful in their role as a student leader
• Actions: Results are currently being used by committee to plan the 2015-16 training.
Emerging Leaders Retreat
• Methodology: Assessed October 2014 retreat via paper post-test immediately following retreat
• Results/Findings:
o 100 percent of respondents agreed/strongly agreed they gained a deeper understanding of
leadership
o 96 percent of respondents agreed/strongly agreed they are more likely to get involved at
Fresno State
• Actions: Results were used to update activities and reflection questions for subsequent retreats.
Get Involved Presentations to University 1 classes
• Methodology: Paper post-test two-months after presentations
• Results/Findings:
o 75 percent of respondents agreed/strongly agreed their understanding of involvement
opportunities on campus increased
o 25 percent stated they were more involved
o 43 percent stated that they were no more/no less involved
• Actions: Results are being used to market and better educate students on how to get involved.
Traditions Day Club and Organization Fair
• Methodology: A survey to presidents or organizations that participated via OrgSync (the student
organization management online portal), immediately following fall 2014 Traditions Day, N=95.
• Results/Findings:
• Respondents indicated their reason(s) for participating in the fair:
o Recruitment (90 percent)
o Organizational Awareness (81.67 percent)
o Connecting with Students (80 percent)
o Promoting Events (61.67 percent)
o Networking (58.33 percent)
• Actions: We added another Club and Organization Fair at the beginning of the spring 2015.
OrgSync Satisfaction and Frequency Survey
• Methodology: Online survey and focus group to all student organization presidents via OrgSync,
during the annual student organization registration period, N=395 responses.
• Results/Findings:
o 88.1 percent were Extremely Satisfied/Somewhat Satisfied with OrgSync
o 94.68 percent indicated the orientation videos were Extremely Helpful/ Somewhat
Helpful
o 100 percent indicated their organization uses OrgSync one-three times/month to 10+
times/month.
o Respondents indicated an array of uses for OrgSync including: communicate with
members, events calendar, recruitment, tracking community service hours, posting
minutes/agendas, and financial management
• Actions: Modification/streamlining of several steps in the online annual recognition process
including: making recognition status accessible to students and embedding the orientation videos
into the Officer Agreement Form.
Club and Organization Booths
• Methodology: Hosted two focus groups/meetings with student organizations members to discuss
o
Student Involvement
the purpose, challenges and strengths of the booth structures in the Free Speech Area.
Results/Findings: Strong positive feelings for the booths exist by those who are able to have
them, yet they present significant challenges of accessibility, cost and management for many
groups, and have garnered complaints from at large members of the campus community.
• Actions: Revised the existing policy and procedures for booths. Ongoing dialogue on future
strategies.
Campus Traditions - Fall Welcome, Homecoming, Commencement
• Methodology: Debrief session(s) with all stakeholders immediately following each event.
• Results/Findings:
o Staff felt a new sense of possibility and value for the importance of welcome efforts.
o Despite major efforts, attendance at Homecoming events was low.
o Noted increase in student intoxication at graduation and Commencement events.
Identified scheduling pinch points, impact on traffic flow and parking.
• Actions: New University Commencement committee will develop comprehensive approach to
preventative education, proactive messaging, and onsite response measures for intoxication at
Commencement. Recommendation to reduce Fall Welcome 2015 to first two weeks.
Recommendation to focus on one large scale Homecoming event for students prior to football
game in tailgate area at stadium.
•
Academic Collaborations
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
324 Academic Affairs events in University Student Union and Satellite Student Union facilities,
supported by USU reservations, AV, custodial and set up operations - (colleges/schools/departments).
University Commencement Ceremony and graduation ceremonies (all colleges/schools).
New Sports Medicine Clinic for Club Sports Members, opened March 2015 (Athletic Training,
Physical Therapy, Health Services)
Involvement presentations by Campus Involvement Ambassadors (all University 1 sections)
Elementary Bowling Classes (KAC22) – eight sections/semester with 30 students each, held in the
USU Bulldog Bowl (Kinesiology Department)
Fall Welcome Wednesday in coordination with Graduate Student Orientation (Graduate Studies)
New Cross Cultural Celebration Week, new Parade of Nations at Homecoming, and continued
support of International Week and International Student Orientation programs (International Student
Services and Programs Office)
Fall welcome and homecoming events (Music Department’s Marching Band)
Fresno State Talks lecture series featured professors (Mass Communication and Journalism,
Educational Leadership, Armenian Studies, Smittcamp Family Honors College)
107 academic based clubs and organizations via student organization recognition and advising,
reservations, booths, and event planning resources (all colleges, schools, departments)
Vintage Days (40+ academic student organizations and academic departments)
New Fall Student Community Service event, Blood and Marrow Registry Drive and Community
Service Hours By Student Organizations - Data Collection (Jan and Bud Richter Center for
Community-Engagement and Service-Learning)
Club Sport Team Consultations by doctoral students re: performance enhancement, injury prevention,
nutrition and wellness (Department of Physical Therapy)
An Evening with Sherman Alexie (Arne Nixon Center)
Pizza with the Provost (Provost’s Office)
Hunger and Homelessness Week blanket drive (various classes)
Student Involvement
•
March Forth and Her Story: An Evening of Poetry By, For and About Women (Women’s Alliance
Club, Women’s Resource Center)
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
• Eight-10 Students
o The Campus Involvement Ambassadors (CIAs), a student leader group guided and
supported by Student Involvement staff, provide education to their peers related to
opportunities to be involved in campus experiences beyond the classroom. They offer one
on one meetings, present at all University 1 class sections, and at all Dog Days new
student orientation sessions. The group consists of eight-10 students.
Awards and Accolades
•
•
•
•
•
•
•
•
•
Megi Hakobjanyan, Undergraduate Dean's Medalist for the College of Social Sciences, was a
member of the Fresno State Talks Planning Committee, the USU Board of Directors, and a fouryear student employee in the Student Involvement Office.
Jared Hines was elected to serve as Northern California Student Leader Representative to
NIRSA: Leaders in Collegiate Recreation; Jared is a Graduate Assistant for Club Sport Teams.
Ludie Olenchalk, awarded the John D. Welty Award for Community Service and Kremen School
Dean's Medalist recipient, also served as Vintage Days Student Director.
Marine Vardanyan, the College of Health and Human Services Undergraduate Dean’s Medalist,
was a student coordinator for USU Productions.
Fresno State Men’s Bowling Team won the Glenn Carlson Intercollegiate Club Team
Championship (the league national championship).
Fresno State Wrestling Club captured the state championship title.
Fresno State Paintball, Bulldoggers Rodeo, Judo and Men’s Volleyball teams each qualified for
2015 National Championship tournament/finals.
Josh Edrington, Breanne Scogin, Melissa Ginotti, and Gerry Elizondo were selected to facilitate
and/or serve on Fresno State CAIFE (Creativity and Innovation for Effectiveness) project teams.
Eddie Dominguez was elected to a two- year Directorate position with the ACPA Mid-Level
Professional Community of Practice (MLCOP).
Community Service
Student Involvement
Volunteers and Volunteer Hours
Group Name
• Emerging Leader Retreats
• Co-Curricular Leadership Certif.
• Alternative Spring Break
• Greek Councils Combined
• New Student Community
Service Project
• Student Organization 2012-13
Community Service Data
#Volunteers
75
18
31
9
22
8012
# Hours
150
508
1430
170
33
Type of Volunteerism
Community Service
Community Service
Community Service
Community Service
Community Service
93,955
Community Service
Feature Story
Welcome Wednesday, the kick-off program for Fresno State’s new FresWoW! Weeks of Welcome 2014
campaign, was designed to convey a strong sense of school spirit and belonging while also offering easily
accessible resources to students prior to the start of classes. Held the day before classes on August 20 at
Maple Mall from 3-7 p.m., the event provided new and returning students – residential and commuter,
undergraduate and graduate, international and domestic – a convenient opportunity to complete
processes and tasks in a celebratory environment. The resource fair held outside Joyal Administration
Building allowed students to print out their course schedule, get a classroom tour, complete the required
online new student alcohol awareness survey, purchase their parking hang tag, pay their tuition bill,
complete financial aid business, get assistance with their Fresno State email, pick up their ID card and
planner, sign up for intramurals, and purchase their football season tickets. The atmosphere of fun and
welcome was accomplished through a free barbeque dinner and free Fresno State t-shirt for everyone, pep
band performance, DJ, giveaways and inflatable games. As many offices, individuals and divisions were
involved in the planning, marketing and implementation of Welcome Wednesday, the campus response
was tremendous: 2000 students attended the event, and the meal check-in recorded 1257 individual
student IDs. Athletics sold 200 season passes for football within the first 45 minutes of the event; ASI
distributed more than 800 planners, the Cashier's Office sold more than 200 parking passes, 237 ID cards
were distributed, and there were lines at the course schedule printing stations throughout the duration of
the event. The student band enhanced the celebratory atmosphere, and the sense of campus community
and school spirit was really wonderful. The success of this event set a positive tone for student life,
engagement and connection for the academic year.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
2
Non-work Study
10
Graduate Assistant
6
Intern
0
Total
16
# of Student Employed
2
60-75
6
0
66-81
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends
$357,807
Student Involvement
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer
78
Interns (Unpaid/Graduate)
1
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue
$626,019.00
Services for Students with Disabilities (SSD)
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The mission and function of our Services for Students with Disabilities (SSD) program is " A resource for
students with disabilities to achieve academic, cultural, and social excellence". We focus on student
success by first seeking equal access to educational opportunities and encouraging universal design for
campus information, resources and campus events.
Major Goals, Opportunities and Initiatives






SSD will engage and involve students in the campus community and increase disability
awareness on our campus and community.
SSD will focus on student success and promoting student transformation: including a new TRIO
grant, equipment loan program, collaboration with other DOSA groups and many others.
SSD will work toward staff development/personal professional development goals.
SSD will create a culture of quality service: What can SSD do to improve our customer service?
Demonstrating a Commitment to Diversity and Cultural Competence: How can staff participate
on campus and help SSD establish/maintain an environment and culture in which students
celebrate and embrace who they are.
SSD will expand and implement technology resources: As we work to grow in our technology
efforts, what skills, training or resources do staff need to help the students we serve?
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
Overall SSD Program
 SSD launched a new Student Advisory Committee in spring 2015 to work with SSD and assisted
groups of students in re-establishing the Advocates for Students with Disabilities (ASD) student
organization.
 SSD has submitted an application to the U.S. Department of Education for a new TRIO/ Student
Support Services grant to provide specific academic support services to 100 disabled students
who are low income. We are currently awaiting approval.
Disability Management Counseling and Advising:
 Disability Management Specialists established services for 213 new students.
 DMS had 1325 scheduled appointments a 16.4 percent increase over last year.
M.A.P.S. Mentoring and Peer support: (Volunteer – Unfunded program)
 Peer Mentor contact hours (study time, events on
campus, social events sponsored by SSD, etc) increased
from 66 hours for fall 2014 to 191in spring 2015; an
increase of 189.4 percent from one semester to the next.
 The fall semester had seven mentors working with 11
SSD students and increased in spring 2015 to 16 mentors
working with 19 SSD students. The number of peer
mentors increased by 72.7 percent to provide a better
peer mentor to student ratio.
Alternate Media and Reading Services:
 SSD produced, edited and formatted 1042 requests for instructional materials for 123 students.
Materials include textbooks, blackboard materials, exams, notes and handouts. Providing this
service required 2,034.5 hours of staff/student assistant time.
 The number of visually impaired students who required a higher level of detail within the
Services for Students with Disabilities (SSD)

alternated media process has nearly doubled at 29 students compared to last year’s 17 students a
70.6 percent increase, Requiring 612.5 and approximately 30.1 percent of the total production
time.
New students receiving reading accommodations has increased by 102 or 75.6 percent in the past
academic year. New students require training and coordination with staff regardless of how often
services are used.
Assistive Technology:
 Established an equipment loan service that allows
students to “test drive” equipment to find what works best for them. This test drive is a guided
trial.
 Outreach to equipment manufacturers to find new cutting-edge equipment to help with student
success.
 Continued updating of equipment available to students.
 Assistive Technology Coordinator participated in pilot project for Accessible Section 508
Procurement standards; sponsored by the Chancellor’s office.
Accessible Testing Services
 A total of 3,512 accessible exams were scheduled within the SSD offices; an 18.6 percent
increase over last year. A total of 355 students used testing accommodations compared to last
year’s total of 312, a 13.8 percent increase.
 SSD collaborated with the University Testing Center to provide exams and testing
accommodations. SSD Testing Coordinator and the Testing Coordinator from UTC developed
and presented a workshop at the California Association for Postsecondary Education and
Disability (CAPED) Conference in October 2014 to share
ideas and their collaboration efforts to other California
campuses.
Interpreter and Real Time Captioning Services:
 Interpreter requests increased to 374 from last year of 266,
an increase of 40.6 percent.
 SSD reduced outsourcing in spring 2015 by 100 percent (a
service, which typically costs SSD over $15,000 on a
semester basis)
 SSD established the role of “floater” interpreter for new
hires at the novice skill level to acclimate the interpreter and
student to the linguistic and environmental factors of the
academic setting and to allow for emergency sub coverage
without the use of outsourcing.
 SSD applied the national standard for platform interpreting thus increasing visible accessibility.
We increased requests from administration (President’s/Provost’s office)-further contributed to
Fresno State commitment to be inclusive.
Services for Students with Disabilities (SSD)
SCOUT on-campus Transit Services:
 SCOUT provided services for approximately 200 students this year.
 Disability awareness training was provided for core transportation team,
Classroom Services (Notetaking, furniture, equipment, etc):
 SSD was able to provide accessible furniture for 37 students.
 SSD provided volunteer notetaking accommodations for an average of 200 students per semester.
Programs and Events
Event Name
All Dog Days Events
SAFARI
Upward Bound students
MSW orientation
Read and Write Gold
software trainings
Willow International
CC
Date
June - July 2014
September 2014
August 14, 2014
August 20, 2014
September 16 and 17,
2014
October 14, 2014
Attendance
unknown
unknown
30 students
60-MSW students
24 and 22
SSD Celebrates 40
years of services
Week of October 6,
2014
SSD Sponsoring “Best
Practices Series” of
webinars by S.
Heyward:
Hosted the COUN 215
class at SSD Offices
Five dates October thru
April
Minimum of 275
persons included 79
students
80, staff, faculty,
administrators, students:
varied by topic.
October 29, 2014, and
again, March 25, 2015
Average 25 each
Presentation for ASW
“Technology in
Education”
October 20, 2014
20
“Access for Success”
webinar, hosted by SSD
Assistive Technology
Coordinator Marvin
Williams
February 20, 2015
42 (national audience)
Fresno City College
February 27, 2015
15 transferring students
30-high school seniors
and parents
Brief Description
Hosted Table
Hosted Table
SSD program overview
SSD program overview
Trainings on how to use
Read and Write Gold
Collaborated with
Willow International to
present to incoming
freshman re: disability
resources at Fresno
State.
Week of events for
students, and open to
campus and community
SSD hosted series Disability in Higher
Education Topics:
Include formal lecture on
services and
accommodations and
tour of lab production
area.
Various educational
technical tools that
would benefit student
success.
Assistive technology and
alternative media
provision here at Fresno
State; How Read and
Write Gold helps our
students’ access the
curriculum.
DMS facilitates transfer
process with FCC
students
Services for Students with Disabilities (SSD)
CSUN 2015 Conference
Presentation
“Accessible Educational
Materials in Higher
Education”
AT Presentation for
Rehab Counseling
Student Association
SSD staff on Learning
Circles Panel
Discussion
SSD staff on Assistive
Technology and Google
Apps (online) Panel
March 4, 2015
78
How we accommodate
our students at Fresno
State.
March 10, 2015
15
SSD staff spoke on
Assistive Technology
March 11, 2015
56 (national audience)
Accessibility in online
education.
March 26, 2015
124 (national audience)
Accessible Educational
Materials in Higher
Education (online)
Watsonville High
Preview Day
April 14, 2015
34 (national)
Use of apps in the
Google Chrome web
browser - Assistive
Technology for students.
Encore presentation by
SSD staff member
April 14, 2015
April 14, 2015
Westhills CC Visits
SSD
April 17, 2015
Reedley CC visits SSD
Accessibility
Presentation to Tablet
FLC
Advocates for Students
w/ Disabilities student
Org
MAPS Social Events
sponsored by SSD
April 17, 2015
April 27, 28, and 30,
2015
unknown
Unknown, six office
visits
27 incoming and
potential transfer
students
five incoming transfers
50
Completed process
15
two – Fall, two - Spring
66
SSD program overview
Hosted Table and Open
House
SSD program overview
SSD program overview
Accessibility and
universal design for
learning
Helped students reestablish the student
organization
Halloween and holiday
parties, bowling and Ice
cream social
Assessment Projects
Note Taker survey:
 Fall 2014 notetaking process satisfaction survey, emailed each individual student using volunteer
notetaking service in the fall 2014 semester. (32 responded)
 Overall satisfaction of the notetaking process: 31 percent Strongly Agree, 44 percent Agree
 The notes received were organized and legible: 56 percent Strongly Agree, 34 percent Agree
 I was able to utilize the notes effectively: 39 percent Strongly Agree, 48 percent Agree
 Actions: Summer 2015 review and redevelop notetaking process for Fall 2015.
Student Satisfaction Survey, May 2015
 Qualtrics on-line Survey of SSD students N-664, Communicated through SSD Student Listserve.
152 respondents.
Services for Students with Disabilities (SSD)


Results:
o Overall satisfaction: Very Satisfied 41 percent, Satisfied 33 percent;
o Responsiveness to questions/concerns on program/services: Very Resp. 44 percent,
Responsive 28 percent, Somewhat/Neutral 18 percent
o Effectiveness of services/resources: Very Effective 45 percent, Effective 26 percent,
Somewhat/Neutral 20 percent
o How did you first learn about SSD services: Transfer CC SSD 45 percent, Highschool
Counselor18 percent, Campus referral 28 percent, Dog Days/Other events 20 percent,
SSD Brochure/website 27 percent, other varies
Actions:
o Results will be utilized as part of the review and action planning with the CAS study.
CAS Standards for Disability Services:
In the spring of 2015 SSD conducted a self -assessment of the full Disability Services program utilizing
the standards set by the Council for the Advancement of Standards in Higher Education (CAS). The
results and action plan for this study will be developed during the summer for implementing in Fall 2015.
Academic Collaborations



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SSD staff regularly responds to opportunities as class lecturers on issues of disability,
accessibility and related topics.
SSD works closely with TILT - Teaching, Instruction, Learning, Technology department in
Academic Affairs, on collaboration for accessibility of instructional materials.
SSD has worked closely with the DISCOVERe project and continue to collaborate on training
and accessibility issues for the tablet.
Regular collaboration with Rehabilitation Counseling program: Staff Serve on Advisory
Committee; support student organization; guest lecturer.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
 Peer Mentors 23 in M.A.P.S.
Awards and Accolades



Rima Maldonado, Alternate Media Coordinator, received scholarship from Kremen Department
of Education to attend the national NASPA Conference in New Orleans, Louisiana.
Michelle Montelongo, Interim Lead Interpreter, received a scholarship from American Deafness
and Rehabilitation Association to attend the ADARA Conference in Rochester, New York
Cory Cowan, student assistant received the “Student Assistant of the Year” award.
Community Service
 We have an average of 160 volunteer notetakers per semester.
 SSD provided support to reestablish the “Advocates for Students with Disabilities” student
organization, which will launch next fall.
Services for Students with Disabilities (SSD)
Feature Story
1974-2014 The Services for Students with Disabilities office
was proud to celebrate 40 years of service on the Fresno State
campus. The Services for Students with disabilities office has
been the key player in the provision of services to students with
disabilities since 1972, when a small group of active and
politically astute students with disabilities lobbied for increased
institutional support of their needs. To celebrate our 40 years of service, SSD hosted a week of activities
including a Welcome Day for students; an Open House at our offices in the Henry Madden Library to
welcome campus students, staff and faculty and visitors; and a formal reception to celebrate student
stories of success. Attendees at all events had an opportunity to tour our SSD, office as well as visit our
Assistive Technology and Alternate Media Production Lab, where they experienced hands on
demonstrations.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
# of Student Employed
Non-work Study
14
23
Intern
1
2
Total
15
25
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $76,806.10 / $3,000
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer (Notetakers) 179 (Fall 2014) 192 (Spring 2015)
(Peer Mentors – MAPS) 23
Interns (Unpaid/Graduate) # 2
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College Assistance Migrant Program (CAMP)
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The CAMP is a federally funded program designed to provide support services to students who come
from migrant or seasonal farm working families. CAMP services are driven by 10 set objectives that
must be met annually.
Major Goals, Opportunities and Initiatives
• CAMP’s primary focus is derived from 10 objectives it has to fulfill every year. The 2014-2015
outcomes of those 10 objectives are as follows:
o
o
o
o
o
Recruited, oriented, assessed, and advised 63 (100 percent) students in 2014-2015.
Enrolled 63 (100 percent) in CAMP University 1 class (fall 2014) and CLAS 42B class
(spring 2015).
63 (100 percent) participated in Leadership Retreat or other leadership activity.
63 (100 percent) applied for FAFSA and several scholarships.
63 (100 percent) received health services information and a vision screening.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
CAMP had six CAMP alumni nominated for Dean’s Medalist and four students won the honor:
o Rosendo Iniguez, DOSA Dean’s Medalist
o Renan de Lima, Sid Craig School of Business Dean’s Medalist
o Yesenia Thompson, College of Science and Mathematics Dean’s Medalist
o Aide Navarro, Kremen School of Education Dean’s Medalist
Fresno State CAMP continues work to have a high first year completion rate by our CAMP
freshman students. The national target is 86 percent completion and Fresno State CAMP has
exceeded it and is ranked in the Top 10 programs nationally.
#
Funded
#
#
to
Actually Female
Serve
Served Students
Yr 5
of 5
20132014
Yr 1
of 5
20142015
Female
percent
# Male
Students
Male
percent
GPRA 1
GPRA 2
70/70
(100%)
in
progress
65
72
50
69%
22
31%
70/72
(97%)
60
63
47
75%
16
25%
in
progress
GPRA 1 (Total # students completed 1st year with 24 units and eligible to return fall semester.)
GPRA 1: denominator is Total # of Students Served - persisters
GPRA 2 (# students that continue to enroll into 2nd year / #completers)
•
One of our CAMP freshman students, Pa Vang, was the first Hmong student to be selected to
intern with Student Action with Farmworkers in North Carolina for summer 2015. Position
requires students to speak Spanish as majority of services are with Spanish-speaking farm worker
families; Pa is fluent in English, Hmong and Spanish.
College Assistance Migrant Program (CAMP)
Major Challenges
Continuing to work with our migrant regional collaborators to conduct student events at Fresno
State to generate funds to offset the costs for CAMP related activities.
o This has been a challenge because the collaborations established require an established
agreement, PIF and a budget that goes through a lengthy approval process that delays the
creation of an account for those events and having to pay expenses through the CAMP
trust account. Journal entries are later completed which creates double the work. These
collaborations are an enormous part of our recruitment strategy for the CAMP program.
• Classroom availability continues to be a challenge in scheduling and successfully executing
collaborative events.
• 1HHGTXLFNHU faculty responseV to Progress Reports in GradesFirst. This ZLOO allow for early
intervention to assure students are academically successful.
•
Programs and Events
Event Name
CAMP Students:
Orientation For Parents And
Incoming Freshmen Students
Date
3/29/2014
Attendance
56
CAMP Outreach:
Montery County Summer
Programs 2014: English
Language Development, Math,
You Puedo Leadership
CAMP Outreach: Tulare
County Stem Summer Program
6/16/2014
–
7/11/2014
89
6/1628/2014
40
CAMP Outreach: Madera
Scholars Summer Program
6/9/2014 –
7/3/2014
70
CAMP Outreach:
San Joaquin County Yo Puedo
Leadership Summer Program
CAMP Students:
Academic Success Course
Univ 20t
6/16/2014
7/11/2014
7/718/2014
35
62
Brief Description
Provide orientation for students to
understand transition to college: financial
aid, housing, Early Start, as well as
providing information to parents about
college transition
Summer programs for High School
student where they can earn elective credit
in various subjects
Student conference to expose middle and
High School students on STEM careers and
go over college preparation information
Summer program for High School
students; classes are in English language
arts and career development; students earn
five elective credits per class
Summer Program for High School
students where they can earn elective
credit on various subjects
Incoming Freshmen are to take this course
for the smooth transition and preparation
into college
College Assistance Migrant Program (CAMP)
CAMP Students:
Univ 1
8/21/2014
–
12/5/2014
63
CAMP Students:
Welcome Back Social
9/6/2014
75
CAMP Outreach: CAMP
Presentation- Washington
Union High School
CAMP Outreach:
CAMP Outreach College
Night - Kern County
CAMP Outreach:
CAMP Outreach: College
Night - Tulare County
CAMP Outreach:
College Night - Fresno County
CAMP Outreach:
College Night - Kings County
CAMP Students:
Leadership Retreat For CAMP
Students
9/4/2014
15
9/8/2014
~200
College Night for High School students to
pass out information
9/9/2014
~200
College Night for High School students to
pass out information
9/10/2014
~500
9/11/2014
~200
9/1214/2014
63
9/23/2014
10
College Night for High School students to
pass out information
College Night for High School students to
pass out information
Provide a weekend retreat where incoming
freshmen learn about leadership modalities,
create a cohesion and bond with students
and staff
High School visit to present about CAMP
9/25/2014
21
High School visit to present about CAMP
9/25/2014
10
High School visit to present about CAMP
9/25/2014
21
High School visit to present about CAMP
9/27/2014
60
A parent conference in regards to college
information
CAMP Outreach:
CAMP Presentation - Reedley
High School
CAMP Outreach:
CAMP Presentation - Tulare
Union High School
CAMP Outreach:
CAMP Presentation - Mission
Oak High School
CAMP Outreach:
CAMP Presentation - Tulare
Union High
CAMP Outreach:
FCOE Annual Regional
Migrant Parent Conference
Incoming freshmen take this Academic
Success course utilized to teach students
to navigate the university system and
learn about appropriate study habits
Students are invited to network with all
CAMP students (upper division and lower
division students) through food, games
and informational presentation about
Campus events, services, etc.
High School visit to present about CAMP
College Assistance Migrant Program (CAMP)
CAMP Outreach:
Csu- Migrant Student DayMonterrey County
CAMP Students:
CAMP Bowling Night
CAMP Outreach:
Migrant Junior Senior Day Fresno County
CAMP Outreach:
Migrant Junior Senior Day Fresno County
CAMP Outreach:
Migrant Junior Senior Day Kern County
CAMP Outreach:
CAMP Presentation Lemoore High School
CAMP Outreach:
Migrant Junior Senior Day Merced
CAMP Outreach:
CAMP Presentation Lemoore High School
CAMP Outreach:
Scicon CAMP
CAMP Outreach:
Fresno State CAMP
Presentation - Selma High
School
CAMP Outreach:
Fresno State CAMP
Presentation
CAMP Outreach:
Fresno State CAMP
Presentation -Porterville
CAMP Outreach:
Cal Soap - Staff Training
CAMP Outreach:
Migrant Youth Day-Kern
County
CAMP Outreach:
CAMP Presentation - Tulare
High School
CAMP Outreach:
Central Valley Cal-Soap
CAMP Outreach:
College Workshop - Avenal
High School
10/2/2014
47
An informational day in regards to Fresno
State admissions and CAMP.
10/9/2014
85
10/7/2014
71
Networking opportunity for students to
bond through games and food.
An informational day in regards to Fresno
State admissions and CAMP.
10/14/2014
44
An informational day in regards to Fresno
State admissions and CAMP
10/16/2014
75
An informational day in regards to Fresno
State admissions and CAMP
10/20/2014
49
High School visit to present about CAMP.
10/23/2014
42
High School visit to present about CAMP.
10/24/2014
49
High School visit to present about CAMP.
10/24-26/
2014
56
10/29/2014
45
Leadership retreat during the weekend to
improve students leadership and teamwork skills.
High School visit to present about CAMP
11/4/2014
72
High School visit to present about CAMP
11/5/2014
36
Information in regards to Fresno State
admissions and CAMP.
11/7/2014
22
11/8/2014
175
Staff training in regards to CAMP
application process.
Conference to inform students about A-G
requirements and career pathways.
11/11/2014
15
High School visit to present about CAMP
11/13/2014
15
11/14/2014
60
Information event to update staff on
CAMP application process
Workshops to inform students on how to
apply to Fresno State
College Assistance Migrant Program (CAMP)
CAMP Outreach:
CAMP Presentation - Shafter
High School
CAMP Outreach:
Lindsay High School- Seniors
Only
CAMP Outreach:
Fresno State CAMP
Presentation - Pajaro Valley
CAMP Students:
Clas 42b Course – Career
Development
CAMP Outreach:
Fresno State CAMP
Presentation
CAMP Outreach:
Gear Up Presentation Watsonville
CAMP Outreach:
Migrant Youth Day - Lindsay
CAMP Outreach:
Father Symposium - Fresno
County
CAMP Outreach:
Parent Student Advocacy
Conference - Kern County
CAMP Outreach:
Migrant Youth Day Madera/Merced
CAMP Outreach:
Information Table - Firebaugh
Middle School
CAMP Outreach:
Career Day-Orosi High
School
CAMP Students:
Ca CAMP Statewide
Leadership Retreat
11/17/2014
23
Visit from Shafter High School to Fresno
State to learn about CSUF and CAMP
11/20/2014
10
CAMP presentation to High School
students from Lindsay
11/22/2014
42
High School visit to present about CAMP
1/15/2015
– 5/8/2015
61
Career development course exposes
students to the variety of majors for career
exploration. Prepares students in
interviewing skills, job readiness through
internships, etc.
High School visit to present about CAMP
19
2/7/2015
25
Interactive presentation for High School
students to prepare for college
2/12/2015
36
2/17/2015
65
2/21/2015
40
2/26/2015
74
Conference to inform students about A-G
requirements and career pathways
A conference where CAMP presented
about Leadership and communication to
fathers
A conference for parents and students to
learn about leadership and the importance
of communication
Conference to inform students about A-G
requirements and career pathways
2/28/2015
40
CAMP information given out to students
and parents
3/6/2015
30
Information in regards to career options
3/2022/2015
10
CAMP students from all CA CAMP
programs get together for a leadership retreat
Students are exposed to various workshops
on leadership development and empowering
students to finish their degrees
College Assistance Migrant Program (CAMP)
CAMP Outreach:
HEP Campus Visit-Madera
CAMP Outreach:
Migrant Middle School Day Lodi
CAMP Outreach:
Migrant Youth Day - Hanford
CAMP Outreach:
State Wide Migrant Parent
Conference - Lax
CAMP Outreach:
Migrant Middle School Day Lindsay
CAMP Outreach:
Stem Conference - Kern
County
CAMP Students:
Ice Cream Social
3/26/2015
8
3/17/2015
28
4/8/2015
61
4/11/2015
82
4/9/2015
46
Conference to inform students about A-G
requirements and career pathways
4/18/2015
134
Conference in regards to STEM to inform
students of STEM-related career options
4/21/2015
120
CAMP Students:
Freshmen Recognition
Banquet
4/24/2015
300
CAMP Outreach:
Migrant Youth Day - Tulare
County
CAMP Outreach:
Migrant Middle School Day Fresno County
CAMP Outreach:
Migrant Middle School Day Fresno County
CAMP Outreach:
Migrant Youth Day - Dinuba
Region
CAMP Students:
Graduation Luncheon
4/28/2015
47
Networking opportunity to bond with
CAMP students, CAMP staff, and other
DOSA staff on campus while enjoying
Fresno State ice-cream
Students and their parents and guests
attend this banquet to honor their
academic accomplishments during their
first year. Certificate and awards are
distributed to students, collaborators of
the program, alumni recognitions, etc.
Conference to inform students about A-G
requirements and career pathways
5/4/2015
74
Conference to inform students about A-G
requirements and career pathways
5/5/2015
56
Conference to inform students about A-G
requirements and CAMP
5/8/2015
33
Conference to inform students about A-G
requirements and CAMP
5/16/2015
280
CAMP Outreach:
Migrant Middle School Day Kern County
5/20/2015
83
Graduating students are recognized in
honor of their major achievement in
graduating college. Parents and guests
attend as well and are part of the
recognition
Conference to inform students about A-G
requirements and CAMP
TOTAL:
4,575
Assessment Projects
Fresno State visit in regards to out of
school youth
Conference to inform students about A-G
requirements and career pathways
Conference to inform students of career
options
Conference to empower parents in regards
to higher education
College Assistance Migrant Program (CAMP)
•
CAMP Three-Day Orientation (Summer 2014)
Students received a pre-and post-evaluation. Pre evaluation included Likert scale and openended questions. Likert scale demonstrated an increase in understanding and knowledge in the
areas Financial Aid, Fresno State resources, campus safety, differences between high school and
college. They also had a better understanding of what CAMP is and how we will be assisting
students. In the open-ended questions, students expressed that they feel more confident about
starting their first year. Suggestions for future orientation expressed that there was information
overload. We have prepared a well-balanced orientation for next academic year through which
we keep students engaged. Students also wanted to know more about what to expect in their
classes. We have invited a professor to talk to the students and we will also provide a student
panel to talk more from the student perspective.
Univ. 1 (Fall 2014)
Students were asked to evaluate the University 1 course through questionnaires on
Survey Monkey.
CLAS 42B (Spring 2015)
Students were asked to evaluate the CLAS 42B course through questionnaires on Survey
Monkey.
Overall, students were satisfied with the course.
Leadership Retreat (Fall 2015)
Students received a pre-and post-evaluation. Pre evaluation included Likert scale and
open-ended questions. Overall, students demonstrated learning outcomes for ach activity
offered during the weekend retreat.
Academic Collaborations
•
•
•
•
•
•
•
•
Have collaborated to have two University 1 classes during the fall for our CAMP first-year
students.
Have collaborated to have one CLAS 42B class offered during the spring for our CAMP firstyear students.
Continue to collaborate with Career Services to provide career-related workshops and mock
interviews for our CAMP first-year students.
CAMP academic advisor worked closely with Tosha Giuffrida, director of the Learning Center,
to gain more knowledge about the use of Grades First that helped document advising meetings
with CAMP first-year students.
Financial Aid assistance through troubleshooting special cases with the Financial Aid Office.
The Financial Aid Office also provides staff training for us as we see fit with our students.
Admissions Office. We work closely with them to ensure that our students have met all
admissions requirements, ensuring we grant special admissions to a group of students, ensure
students turn in all required documentation to admissions.
Global and Continuing Education. We work closely with them to ensure that all our students are
enrolled in the proper Early Start courses. We also work with Gobal and Continuing Education
to ensure we schedule and request our Univ 20T (academic success) class.
Dog Days Orientation. We collaborate to make sure that our students are enrolled in Dog Days
orientation, our staff has also been asked to provide some assistance in being guest speakers
during Dog Days, and we ensure our orientations are in line with what Dog Days offers.
College Assistance Migrant Program (CAMP)
Curricular Collaborations (e.g. certificate programs)
• Ofelia Gamez served as an advisor for the Co-Curricular Leadership Certificated that is assigned
students to help them meet their certificate goals.
Peer Educators/Mentors
Peer Mentors # - CAMP had a total of six peer advisors/interns for the 2014-2015 academic year.
Awards and Accolades
•
•
•
•
•
CAMP had six CAMP alumni nominated for Dean’s Medalist, and four won the honor:
o Rosendo Iniguez, DOSA Dean’s Medalist
o Renan de Lima, Sid Craig School of Business Dean’s Medalist
o Yesenia Thompson, College of Science and Mathematics Dean’s Medalist
o Aide Navarro, Kremen School of Education Dean’s Medalist
One of our CAMP freshman students, Pa Vang, was the first Hmong student to be selected to
intern with Student Action with Farmworkers in North Carolina for summer 2015. Position
requires students to speak Spanish as majority of services are with Spanish speaking farm worker
families, and Pa is fluent in English, Hmong and Spanish.
I (Ofelia Gamez) had the honor of completing my service as the National HEP/CAMP
Association president elect and soon to become the president July 2015 for a two-year term.
Gabriela Encinas accepted into the M.A. in Higher Education Administration and Leadership for
the Fall 2015 cohort.
Rodrigo Gomez (former CAMP Outreach and Recruitment Advisor) accepted into the M.A in
Higher Education Administration and Leadership for the fall 2014 cohort.
College Assistance Migrant Program (CAMP)
Community Service
Volunteers and Volunteer Hours your department contributed through its programs and services.
• All 67 CAMP freshmen and staff complete a total of 2,942 community service hours throughout
the 2014-2015 academic year.
Money Raised
• Teatro T.O.R.T.I.L.L.A. and Migrant Student Alliance participated in the Kids Day fundraiser for
Valley Children’s Hospital and were to raise approximately $400.
Feature Story
FRESNO STATE CAMP ALUMNI
Jesus González and Adriana Cervantes-González are the first CAMP students to graduate from Fresno
State with Doctorates in Educational Leadership (Ed.D). Adriana and her husband Jesús have been
married now for 15 years, and have four beautiful children. Having been an encouraging source of
support towards one another’s professional and educational endeavors, they began the doctoral program
together and each of them received their Ed.D. in May 2015.
Adriana Cervantes-González is a proud three-time graduate of Fresno State! She first earned both her
Bachelor’s Degree in Social Work and her Pupil Personnel Services Credential. While beginning to build
her professional career, she also applied to Fresno State’s graduate school and was admitted to the
Master’s in Education program with an emphasis in Counseling and Student Services. After having been
established a career of counseling, she decided to once again return to school to earn a doctorate degree.
As an undergraduate at Fresno State, Jesús majored in Liberal Studies. During this time he was active
with the Mini Corps program and worked during the summers with migrant youth. Jesus’ teaching and
administrative career developed across the Central Valley. He taught 6th grade, High School English and
History, and AVID classes. After teaching for years, he returned to Fresno State to complete the
administrative credential. He later coordinated testing for High School students who were English
language learners, and soon accepted a position as local coordinator for Migrant Education. He received
a promotion to area administrator and was responsible for working with families and school districts at
more than nine sites throughout Tulare and Kings counties. Most recently, Jesus has accepted a position
in the Visalia Unified School District as a vice principal at Divisadero Middle School, where his children
College Assistance Migrant Program (CAMP)
attend.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
0
Non-work Study
5
Graduate Assistant
2
Intern
4
Total
11
# of Student Employed
0
5
2
0
7
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $92,816.55 (USDE) and $21.390.96 (Trust) =
$114,207.51
Scholarship $27,981.47 (USDE) and $24,311.15 (Trust) =
$52,292.62
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 60
Interns (Unpaid/Graduate) 4
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $75,000.00
Career Services
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
Mission of Department
Enhancing student success through increased self-knowledge, career literacy, job-search
exploration and preparation and opportunities to connect with employers from our local and
national community.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
•
Increase outreach and networking on campus
Increase volume of individual student counseling
New and reinstated programming
Generate external support funding
Internship module for CSSP on NACE Simplicity
Pilot Graduating Senior Survey
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
Service Area: Employer Services, Events and Recruiting Events
Events Coordinated
o Fall 2014 Business and Liberal Arts Fair, Ag and Engineering Fair
o Dining Etiquette Event
o Spring 2015: three-day Career and Internship Expo (first three-day fair)
o Meet the Professionals
On Campus Recruitment (fall 2014 and spring 2015)
o 35 companies conducted interviews on campus
o 479 students participated in interviews
Service Area: Student Employment Readiness and Exploration
Job Readiness Bootcamp (Summer 2014)
Job Fair Prep Days
o Résumé Critiques (Sept. 30)
o Résumé Writing (Oct. 1)
o Résumé Critiques (Oct. 1)
Fall 2014 Student Workshops
o Résumé Writing (Sept. 3, 18, Oct. 1, 28, Nov. 17)
o Interview Techniques (Sept. 9, 22, Oct. 1, 6)
o Graduate School Preparation (Sept. 11)
o Graduate School Application (Sept. 17)
o Successful Personal Statements (Sept. 24)
o Linked In (Oct. 22)
o Informational Meetings (Oct. 23)
Career Services
Spring 2015 Workshops
o Graduate School Applications (Jan. 29)
o Successful Personal Statements (Feb. 4)
o Beginner Résumé (Feb. 10, March 4, April 20)
o Advanced Résumé (Feb. 18, March 19)
o Beginner Interview (Feb. 11, March 12, April 28)
o Global Skills (April 9)
o Green Careers (April 22)
Individual Student Counseling Sessions
o 2994 students (Summer and fall 2014, spring 2015 combined)
Major Challenges
Challenges related to Employer Services, Events and Recruiting
• Limited access to space for large employer events such as Career Fairs. Career Services has been
denied access (or charged a very large fee for cancellation or booking) to Smittcamp House,
North Gym, Savemart Center and Student Rec Center. Student Satellite Center can only
accommodate a maximum of 50 employers, forcing job fairs to extend to three-days. Even with a
three-day fair an average of 10 employers are turned away per event. *UHDWHUVSDFH ZLOODOORZ
IRUJUHDWHUstudent success.
• Reluctance of students to move out of area for jobs, which causes some of the Fortune 100 and
500 companies to stop recruiting at Fresno State
Challenges related to Student Employment Readinessand Exploration
• Students QHHGWREH engageG and involveG in services provided (workshops, fairs less likely to
use email for notification of events
• 1HHGPRUH campus communication and coordination with colleges, WRSUHYHQW duplication of
job fairs, workshops, job boards, etc.
• 1HHGPRUHFDPSXV awareness and promotion of services provided by Career Services
• High demand of services for workshops and classroom presentations that exceeds staff
availability
General Career Services
• Frequent advance in technology, new platforms for a multitude of Career Service functions and
WUDLQLQJIRU keeping up with new platforms, apps, etc.
• External resources competing with Career Services (third party vendors)
• 0RUH staff for core functions such as budgeting analyst, IT/web support for website redesign,
job boards, social media, apps, graphic design for marketing of programs and services
Programs and Events
Event Name
Job Readiness
Bootcamp
Business and Liberal
Arts Job Fair
Date
Summer 2014
Attendance
297 students
10/7/2014
303 students
56 Orgs, 134 employer
reps
Brief Description
Résumé review, interviewing,
job search
Job fair targeting Business
and “Liberal Arts” majors
Career Services
Ag, Engineering and
Science
10/8/2014
Dining Etiquette
12/10/2014
Expo 2015
2/23/15 – 2/25/15
Meet the
Professionals
Networking Mixer
4/28/2015
491 students
56 Orgs, 137 employer
reps
200 students
Job fair targeting Ag,
Engineering and Science
majors
Collaboration between CSB,
ROTC and Career Services
903 students
156 Orgs, 351
employer reps
125 students
41 Orgs, 80 employer
reps
Three-day career and
internship fair targeting all
majors
Networking opportunity
targeting employers from
business and agriculture
Assessment Projects
Post Job Fair Employer Survey
• Given to all employers attending two job fairs in fall and third-day Career Expo in spring
• Paper and pencil survey handed to employers at the end of the event
• Created by Career Services using NACE’s top skills employers seek in new college grads
• About 20-25 surveys were collected per event (40-50 percent return rate)
• Most employers stated Fresno State students met or exceeded expectations for Written
Communications, Oral Communications, General Knowledge, Critical Thinking, Competence,
Creativity, Teamwork
Result: Will continue to track feedback from employers to determine list of skill sets employers look
for in new college grads
Fall 2014 Recent Grad Survey
• Survey was sent out in December 2014 to all Fresno State students who applied for graduation in
May 2014
• Survey was a collaborative effort between Career Services and the Office of Institutional
Effectiveness
• Students were emailed a link to access the survey
• 421 responded out of 4,500 surveys sent (nine percent response rate)
• 79 percent of recent grads would recommend Fresno State to others
• 75 percent were employed while in college
• 64 percent have a post-graduation career related to their major
• 37 percent make less than $20,000 per year
Result: Will seek a possible nationally normed Outcomes survey for alums (NACE First Destination or
CSO Outcomes)
Outcomes Survey for student and employer participants in the Community Service Scholarship
Program (n = 57)
• 89 percent of students indicated their experience either exceeded expectations or were
outstanding
• Students reported skills that increased as a result of the experience (five-point Likert scale)
Career Services
included initiative, self-confidence, information literacy and critical thinking.
o 95 percent of students would either likely or very likely recommend their worksite to
another student
o 86 percent of organizations reported student performance as exceeded expectations
or was outstanding
o Employers reported student skills that increased as a result of the experience
included: initiative, self-confidence, teamwork and information literacy
Result: Met with members of Internship FLC, spring 2015. The goal is to move forward with a campus
wide skills assessment for internships across campus using WASC Core Competencies and NACE
standards for skills employer seek in college grads.
Academic Collaborations
With Academic Departments
• Dining Etiquette (CSB, ROTC and Career Services)
• Meet the Professionals (CSB, JCAST and Career Services
• Classroom presentations with individual faculty members
• Campus wide FLC, Career Services team worked with four faculty to integrate career
development module into the classroom
Curricular Collaborations
• Stephen Davis and Aleta Wolfe served on the Co-Curricular Leadership Certificate interview
committee through the Student Involvement Center
Peer Educators/Mentors
N/A
Awards and Accolades
N/A
Community Service
Student Volunteerism
• 62 students participated in the Community Service Scholarship Program during the 2014-2015
academic year contributing 8,775 volunteer hours to the greater Fresno area.
Staff Volunteerism
• Career Services Counselor Norma Marmolejo volunteered eight hours to chaperon CAMP
Students for Math Scholars Day (Fall 2014).
•
Career Services Counselor Jody Burnam volunteered four hours on career search and preparation
at College Prep Center in Selma (Feb. 2015).
Career Services
Feature Story
JCAST, CSB and Career Services collaborated to create an event to further the University
mission of student success. By combining resources and working together, the three entities offered a
Meet the Professionals event at the end of the academic year with the goal of connecting students from
business and ag with the local business community. Students were able to gain information on career
paths, internships and employment opportunities. The event was attended by students, employers, alums
and administration. This event will be a benchmark moving forward, not just for JCAST and CSB, but
for all eight colleges/schools here at Fresno State. The future of campus recruiting will be moving more
in this direction, where employers will be able to network with students at events that are more
customizable to the college/school. Students have expressed their love of customization, and employers
would rather attend event that are major specific.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
9
Non-work Study
2
Graduate Assistant
2
Intern
Total
13
# of Student Employed
10
1
1
12
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $33,180
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 7 students served as Campus Ambassadors
Interns (Unpaid/Graduate) 1
Career Services
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $95,435
Educational Opportunity Program (EOP)
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Educational Opportunity Program (EOP), Summer Bridge Program (SB), and Renaissance Scholars
(RS) serve as the primary vehicle in the CSU for in increasing the access, retention and academic
excellence of California's historically underserved students (low income, first generation, former foster
youth, AB540). The core elements of the three programs are to provide ACCESS, ADVOCACY and
TRANSITIONAL SUPPORT SERVICES to facilitate student success.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Increased EOP/RS Admissions
Enhanced EOP student orientation through EOP Connect Day
New – Developed and launched STAO Program (Male Alliance Group)
Provided a residential and commuter Summer Bridge Program
Increased Webinar Academic Advising and DARS Sessions
Increased In-Person Academic Advising and DARS Sessions
New – Offered first University 1 course for undeclared EOP students
Enhanced Peer Mentoring Program
Collaborate with UAC during stampede advising periods
Co-coordinated 3rd Annual CSU EOP Student Leadership Conference
Increased EOP Facebook Likes
Launched EOP Twitter
Provided Online Quick Chat Advising and Zoom Sessions
Provided Outreach Presentations
Coordinated Graduate Recognition Ceremonies
Renaissance Scholars Program Funds and Grants
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
•
•
EOP/RS Admissions – Received and processed approximately 4,600 EOP applications. Offered
650 EOP admission slots to first-time freshmen and new transfer students. Renaissance Scholars
admitted 10 students.
EOP Connect Day – An opportunity for new EOP students to connect with their counselors and
peer mentors and learn about campus resources and academic policies. (323 attended)
STAO (Stand Together As One) – New (Fall 2014) – 1st pilot program 20 EOP male students.
Provided workshops, tutoring, academic and personal counseling, career exploration. Based on a
Likert Scale with 15 items pre-and post-assessment indicates an increase of self-efficacy for the
participants.
Summer Bridge Orientation Program – Provided three-week residential and commuter
program to 195 incoming students for an intensive academic and orientation experience. Ninetyfive percent Summer Bridge students received credits for a writing course and 73 percent passed
the challenged exam for math remediation.
Webinar Academic Advising and DARS Sessions – Provided webinar academic advising and
DARS webinar sessions to 435 students.
In Person Academic Advising and DARS Sessions – Provided in-person academic advising
and DARS sessions to 511 students.
University 1 Course for undeclared EOP students – New (Spring 2015) – Collaborated with
Educational Opportunity Program (EOP)
•
•
•
•
•
•
•
•
•
Academic Affairs to develop an University 1 course for 24 EOP undeclared students.
Peer Mentoring Program – Conducted 32 hours of peer mentor training- Topics: General
Education, university policies, academic advising, peer mentor roles and responsibilities, case
conferencing, financial aid information, confidentiality basic helping skills.
Stampede Advising Periods – In collaboration with University Academic Center (UAC), EOP
worked with UAC counselors to provide academic advising during the stampede periods. Based
on Gradefirst report, EOP had 881 contacts with students.
3rd Annual CSU EOP Student Leadership Conference – Co-coordinated with CSU, Stanislaus
to engage EOP students from four CSU campuses on leadership activities.
EOP Facebook – Increased Facebook to 446 likes.
EOP Twitter – Launched EOP Twitter.
Online Quick Chat Advising and Zoom Sessions – Continue to collaborate with UAC to
provide online quick chat advising and Zoom sessions.
Outreach Presentations – Provided presentations at the CSU/UC Counselor Conference, to
community college students, K12, and community programs.
Graduate Recognition Ceremonies – EOP recognized 361 students who received their
Bachelor’s Degrees. Renaissance Scholars graduated 9 students who earned Bachelor’s degrees.
Renaissance Scholars Program Funds and Grants – Received $4,000 from In and Out Burger
Foundation for summer internships, $40,000 from Granville Home of Hope to provide funding
for academic student stipends, and $100,000 from The California Wellness Foundation to provide
a staff grant position for two years.
Major Challenges
Having the resources to designate a staff member to devote to research/implement new and
innovative approaches for effective advising would greatly enhance our ability to accomplish our
goals.
• 0RUH access to up-to-date technologies for every staff and student assistant.
• Financial sustainability and filling of vacancies for both EOP and RS Programs.
• Having more support from Human Resources to address personnel issues
•
Programs and Events
Event Name
EOP Connect Day
Date
August, 2014
Attendance
325
Brief Description
An orientation for new EOP
students to connect with EOP staff
and learn about academic policies
Summer Bridge
Program
July (3 weeks), 2014
195
Summer Bridge is a three-week
program that supports the transition
of first-time freshmen to the
University. The program is
designed to provide: an orientation
to college experience, meet Early
Start requirements, an opportunity
enhance math and English skills
Educational Opportunity Program (EOP)
Academic Advising
In-Person Sessions
Fall Semester: October
27-30, 2014
354 students
Students are provided a thorough
review of General Education
requirements and the use of the
General Catalog. Review of math
and English remediation is also
provided. Students also review
their class schedule for the
upcoming semester.
Webinar Academic
Advising Sessions
Fall Semester: October
31, 2014
229 students
Designed for students who are
unable to attend the in-person
workshop.
Academic Advising InPerson Sessions
Spring Semester:
March-April, 2015
276 students
Academic Advising
Online Sessions
Spring Semester:
March –April, 2015
146 students
EOP Graduate
Recognition Ceremony
RS Recognition
Ceremony
May, 2015
335
May, 2015
85
The Academic Advising Session
focuses on a brief overview of the
General Education requirements,
graduation requirements, university
policies, and exploring majors.
Designed for students who are
unable to attend the in-person
workshop.
Recognized EOP graduates and
their families.
Recognized students’ academic
success and accomplishments
Assessment Projects
•
•
•
Peer Mentor Training Assessment- At the end of each semester, a 5 item Likert questionnaire
is conducted to obtain information from the peer mentor staff regarding their knowledge and
comfortability in the following areas: academic policies, general education requirements, campus
resources, mentoring roles and responsibilities. Results from the past two semesters indicate that
overall, 93 percent of the peer mentors feel they are knowledgeable and comfortable in each of
the areas.
Satisfaction Survey – A 5-item open-ended survey using google.doc was sent to all enrolled
EOP students in March to evaluate their satisfaction with their experience with EOP staff and
program. A total of 102 students responded to the survey. Overall, the feedback from students
is highly positive with their experience with EOP counselors. In addition, the information is used
to further enhance EOP’s services.
Summer Bridge Tableau Dashboard – A tableau dashboard was developed to track Summer
Bridge students along with their Grit scores. “Grit is the tendency to sustain interest in and effort
toward very long-term goals.” The assessment consists of 12-item Likert Scale which was
administered to Summer Bridge students on the first day of the program to assess their persistent
level.
Educational Opportunity Program (EOP)
Academic Collaborations
•
•
•
Mass Communication and Journalism
o EOP Video - Video created for outreach purposes and to provide general information
about the program and services. Video Link: https://youtu.be/wonUQYTiUVI
o Peer Mentor Video- Video designed to encourage current first and second year students
in the program to utilize peer mentoring services. Video
Link: https://youtu.be/M2xov5DSZxA
Social Work Departmento Undergraduate Internship - Through collaboration with the Social Work Department,
serve as an internship site and provide supervision for undergraduate students to integrate
classroom learning experience with direct hands experiences to develop professional
social work skills and abilities (i.e. advocacy work, referral services, case management,
basic helping skills, etc.).
Department of Counselor Education and Rehabilitation
o Counseling 208 Internship - In collaboration with faculty teaching the Counseling 208
course, serve as an internship site for second-semester graduate students in the
Counseling and Student Affairs program to develop Core Counseling Conditions through
direct supervision.
o Counseling 219 Internship - In collaboration with department faculty teaching the
Counseling 219 course, serve as an internship site and provide supervision for graduate
students to integrate college student development theories and counseling techniques
through direct student services experiences.
Curricular Collaborations (e.g. certificate programs)
• Social Work Department – Undergraduate Internship
• Department of Counselor Education and Rehabilitation – Counseling 208 Internship
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
• 2014-2015- 16 Peer Mentors and eight other student assistant staff
Awards and Accolades
•
•
A total of 361 EOP students received bachelor’s degree with many who had found employment
and some have been accepted to graduate programs.
A total of nine Renaissance Scholar students received bachelor’s degrees with some students
finding full-time jobs before their graduation date and others committing to other universities for
graduate school.
Community Service
Volunteers and Volunteer Hours
• Peer Mentor Volunteer Project – In an effort to support the mission and purpose of the
Marjaree Mason Center to provide a safe environment for individuals exposed to family violence,
the peer mentoring team collected various personal care items and made a generous donation to
Educational Opportunity Program (EOP)
•
the center during the Thanksgiving holiday season.
o 14 Staff Members (11 Peer Mentors and three EOP Counselors)
o 21 hours of volunteer service
Renaissance Scholar Requirement – Students are required to participate in eight service hours
per semester, either as a group or on their own. With 40 student participants at eight hours each,
the Renaissance Scholars program, including staff, volunteered 672 hours.
Money Raised
• STAO members participated in Kid’s Day and raised $250.
Feature Story
One of the many accomplishments that we’re proud of is the new program designed specifically for EOP
male students—STAO (Stand Together As One). The program brings young men together bimonthly to
provide an opportunity for them to hear, share and discuss a wide spectrum of topics that would further
bond and support them as they conquer the academic journey at Fresno State. “Don’t think about, be
about it!” Check out the STAO video featuring STAO members along with Vice President of Student
Affairs, Dr. Frank Lamas. http://youtu.be/rAXh2WdmBcg
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
4
Non-work Study
20
Intern
2
Total
26
# of Student Employed
4
20
2
26
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $70,000
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 3
Interns (Unpaid/Graduate) N/A
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $144,000 for Renaissance Scholars Program
Student Support Services Program
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
Fresno State Student Support Services program's goals are the retention and success of the "Doubly
Disadvantaged" student population.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
At least two-thirds of the participants served during the project should be low income and firstgeneration, students with disabilities, or students with disabilities who are low income.
If project served students with disabilities, at least one-third of those students are low income.
85 percent of all project participants served by the SSS program will persist from one academic
year to the beginning of the next academic year or graduate.
82 percent of project participants served by the SSS program will meet the performance level
required to stay in good academic standing at the grantee institution.
40 percent of all new participants served each year will graduate within six (6) years.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
Students are required to complete two academic counseling appointments per semester – this has
contributed to a 95.87 percent persistence rate. The minimum persistence rate is set at 85 percent.
For the academic year, students have access to a Reading and Writing Specialist and Academic
Facilitators which has contributed to an 88.88 percent good academic standing rate. The
minimum percentage is 82 percent.
Each academic year, the SSSP objective of contributing to the graduation of students within a
six-year period is set at 40 percent. The percentage achieved was 72.50 percent.
The staff’s active participation in GradesFirst “At-Risk” notifications has help developed and
integrate academic counseling and reading/writing services. This has contributed to the high
percentage outcome rates listed within the above three bullets.
(At the time of this report, the staff of SSSP was in the process of finalizing the Annual
Performance Report so outcome percentage might be off 3 to 5 percent in either direction.)
Major Challenges
The funding of this program has not increased since to the 2010-2011 academic year. Because of no increase
and two budget cuts, decisions were made that impact the longevity of the yearly employment of staff. The
Student Support Services Program's objectives are the retention and success of the "Doubly Disadvantage"
student population. To achieve these objectives, we provide services and activities through two conduits. One,
Academic, Personal, and Career Counseling. Two, Reading and Writing Services for the high number of
participants required to fulfill remediation requirements during their first year. These services are maintained
by one counselor and one reading and writing specialist. These positions are 10 months per year; 11 months
would be better.
Programs and Events
Event Name
SSSP Orientations
Date
August 5, 6, and
7, 2014
Attendance
55 SSSP
participants
Brief Description
Required by the funding source. The format
is to educate incoming freshmen and
Student Support Services Program
University and/or
Academic Success
Workshops (ASW)
Throughout the
2014 -2015
academic year
191 SSSP
participants
Spring 2015 Strike
Out
Spring 2015
Graduation SSSP
Luncheon
Other
Social/Networking
Events
03/13/2015
6 SSSP
participants
10 SSSP
participants
05/07/2015
transfer students on program and University
expectations and services to address these
expectations.
SSSP participants select ASW based on
University Standing Classification. Firstyear and second-year students attend
retention workshops. Third-year and fourthyear students attend workshops to
development their exit plan.
Social Networking Activity
Acknowledging fall 14 and spring 15 SSSP
graduates
Normally, more of these events are held but
due to two vacant positions and the hiring
process, events were not carried out. They
are designed to help Fresno State’s “Doubly
Disadvantaged” students to become part of
the University culture.
Assessment Projects
•
Methodology: Program surveys were given to participants during the fall 2014 and spring 2015
semesters. The ranking system was used to identify the quality of the orientation sessions and the
delivery of counseling and reading/writing services. Survey was designed to give students the
opportunity to write their input and/or comments.
Summary of Useful Results/Findings: The surveys identified what Program activities and/or
services that students believed and contributed towards their success.
Actions Taken: Currently, the survey results are part of the planning process of developing and
implementing activities and services for the 2015 – 2020 grant cycle.
Academic Collaborations
•
•
•
Indirectly, the staff’s active response to GradesFirst has contributed to retention and success of
Fresno State’s “Doubly Disadvantage” student population.
Curricular Collaborations (e.g. certificate programs)
The Reading and Writing coordinator teaches both University 8 and English RS courses. The
courses are assigned to SSSP, and all incoming Freshmen must take these courses. The courses
are used to assist the “Doubly Disadvantage” SSSP participants make the transition into the
educational expectations of the University.
Student Support Services Program has been a site for Student Affairs and College Counseling
Option candidates to complete their practicum hours. Typically requires a one-year commitment
with specific clock-hour requirements. The option of Student Affairs and College Counseling is a
48-unit program designed for individuals seeking advanced preparation for careers in postsecondary and related settings.
Student Support Services Program
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
• Peer Educators: 2
• Peer Mentors: 4
Awards and Accolades
Pending the post of Degrees to identify honors and high honors.
Community Service
Volunteers and Volunteer Hours
•
One of SSSP’s activities for juniors and seniors is to encourage students to explore their career
while in school. This Program activity is called the “Exit Plan.” Within Community Service,
SSSP staff encourage and direct juniors and seniors toward internships, job shadowing
opportunities, working with professors on research projects and other volunteering activities. 16
SSSP participants completed 360 hours. Under the current grant cycle, participants must
complete a community service component to become eligible for the SSSP merit grant.
Money was raised for charitable or philanthropic organizations through student organizations.
•
During this year, two SSSP positions were vacant. One position advised the TRiO Student
Support Services Club. During this year, very little money was raised. In the end, they provided
cakes for the SSSP spring 2015 graduation luncheon.
Joe Guerra advised a number of student organizations and has provided the following information: Alpha
Pi Sigma no dollar amount. Eta Alpha Gamma, no dollar amount. Golden Key International, no dollar
amount.
Student Support Services Program
Feature Story
Jazmin’s Studying Abroad Reflection
As soon as I found out I was
able to take a course overseas
during the summer instead of the regular semester, I dropped my Spanish 125 course from Area IC of
G.E and promised myself I had to take that course in Spain, no matter what. At the time, I had an
internship at Educational Talent Search, was President of the TRiO SSS Club, was a full-time student
carrying 16 units, and was participating in community service. I knew I was going to be stumbling, but
Studying Abroad needed to be checked off my list before graduation. Without a stable income, I began
fundraising by selling chocolate bars (from Costco) at all of my classes, organized two car washes with
the Studying Abroad group, started my own savings from scratch, cut down on gas usage, created a “Go
Fund Me” page, and spread the word to my high school counselors, family, and friends, wrote donation
letters to big companies focused on field work, and contacted professors. When I least expected it, I was
receiving a lot of support from people I least expected it from, including coworkers. Not to mention, the
SSS grant could have not come at a better time.
Thank you SSS Staff.
Student Support Services Program
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
5
Non-work Study
6
Graduate Assistant
0
Intern
1
Total
6
# of Student Employed
0
6
0
1
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $11,000.00 (First priority was for SSST & SSSV)
Scholarship $17,900 (Merit Based Grants)
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 2: However, they achieved because they completed the community
service component requirement to become eligible for the SSSP grant.
They volunteer as SSSP Mentors.
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
# of Student Employed
Work Study
5
0
Non-work Study
6
6
Graduate Assistant
0
0
Intern
1
1
Total
6
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $11,000.00 (First priority was for SSST & SSSV)
Scholarship $17,900 (Merit Based Grants)
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 2: However, they achieved because they
completed the community service component
requirement to become eligible for the SSSP grant.
They volunteer as SSSP Mentors.
Interns (Unpaid/Graduate) 0
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $0.00
Supplemental Instruction (SI)
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
Supplemental Instruction (SI) strives to provide students with peer-lead structured study sessions; effective
learning techniques and strategies; positive learning environment; enriched student engagement and
participation; enhanced content and empowerment; and a sense of belonging. SI promotes student selfresponsibility, academic success and lifelong learning in order to improve student persistence toward degree
completion.
Major Goals, Opportunities and Initiatives
•
•
•
Expand SI service through increase of unique student users (participation rates), total visits and
number of SI courses offered each semester.
Establish positive Faculty-SI Program Relationship.
Improve Academic Performance for SI participants.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
Program Growth: Fall 2011, Fall 2012, Fall 2013 and Fall 2014
SI has shown tremendous growth over the past three years with the support of Academic and
Student Success Program funding, cross-campus collaboration and faculty support.
Fall 2011
7 course subjects; 7 course sections
1,868 total visits of SI sessions
25 percent student participation rate
Fall 2013
17 course subjects; 43 course sections
8,541 total visits of SI sessions
38 percent student participation rate
Fall 2012
10 course subjects; 23 course sections
4,043 total visits of SI sessions
36 percent student participation rate
Fall 2014
35 course subjects; 60 course sections
12,326 total visits of SI sessions
41 percent student participation rate
Spring & Summer of 2014 (January 10 – July 24, 2014): Outreach SI Video
In collaboration with University Communications, SI produced an outreach/promotional
video. This video highlighted the viewpoints of students and faculty members involved in the
program. The video was also nominated for national recognition by University Communications.
2014-15: SI Online (SIO) through Zoom Application
Accessibility is vital to Fresno State’s diverse student population. SIO was piloted and implemented in
2014-15 to encourage participation and enhance access in SI sessions. SIO was linked to Biology 10
DISCOVERe course with faculty Whitney Menefee. During this pilot year, 51 unique students
participated in SIO for a total of 140 times (total visits). Furthermore, recorded SIOs were uploaded
on Blackboard for view prior to exam week.
2014-15: SI Mentor Position
SI Mentors are experienced SI Leaders that are put into a leadership role. The SI Mentors provide
weekly observations, direct feedback on session performance, lesson plan development and
guidance on activities that hold true to the SI Model.
May 26th – May 29th, 2015: Presentation at 7th Regional Conference on SI Texas A&M
University
Supplemental Instruction (SI)
SI Staff presented on “The Minority Becomes the Majority” at the 7th Regional Conference on SI.
Presentation abstract: Fresno State strives to develop a community that encourages underrepresented minority (URM) students to complete a college degree. The SI program uses the
Geometric Model of Student Persistence and Achievement to promote student success and
engagement. Data analysis from fall 2014 has found a higher average course grade for those
students who attended SI sessions on a regular basis. This increase has also been found to be true
when examining Fresno State’s URM student population.
Major Challenges
•
•
•
Limited Vpaceduring office hours (located in Learning Center) and OLPLWHG rooms
for SI sessions (classroom space) due to program growth.
Funding Sustainability: The current SI budget supports 64 SI Leaders in one academic year.
Currently, the program has projected to employ more than 96 SI Leaders for academic year 201516. The challenge is to sustain funding as SI continues to scale up.
LLPLWHG Professional Staff: With only two professional staff members, there is OLPLWHGsupport
for program development and training. In addition, SI collaborates with departments and support
programs on campus by providing training for non-SI employees.
Programs and Events
Event Name
Dog Days
Resource Fair
Date
June and July 2015
Attendance
100+ attendees
Classroom
Outreach (SI
elevator speech)
August 25-September 5,
2014 & January 26February 5, 2015
10,000+
attendees
Learning Center
Open House
August 25-28, 2014
668 attendees
Brief Description
Learning Center provided program
outreach for incoming freshmen at
New Student Orientation.
During the first two weeks of
instruction, SI Leaders/staff
members attend all SI courses to
introduce the class (students) to the
program. Students also watch an
outreach video of the SI program
and are encouraged to take a survey
to help establish the SI schedule for
the semester.
The Learning Center Open House
was concurrent with FresWOW and
provided students an opportunity to
visit the Learning Center. Students
were able to learn about resources
such as tutoring, Supplemental
Instruction, and SupportNet.
Students also had an opportunity to
obtain a planner for the school year,
schedule an appointment with a
SupportNet Advisor and more.
Supplemental Instruction (SI)
SI Training
Workshop
August 13, 14 and 15,
2014
20 faculty and
staff
SI Trainers from University
Missouri-Kansas City were brought
to campus to provide training to
staff and faculty involved with SI.
Assessment Projects
•
SI Grade Report (data analysis compiled by Office of Institutional Effectiveness)
Method: SI Grade Comparison
At the end of each semester, there is a grade analysis generated comparing those students who
have attended SI versus those who have not. In order to do so, collecting attendance becomes
vital. GradesFirst allows SI staff members to track, monitor, and record all SI attendees. Once the
semester comes to a close, attendance is compiled and sent to the Office of Institutional
Effectiveness (OIE).
Summary: Through this grade analysis, factors such as overall participation rate; number of visits;
course grades; D.F.W. rates; and mean final grade comparisons are calculated. Breakdown of
grade comparison from fall 2014 for all courses combined were as followed:
Fall 2014 Data Analysis
Mean Final Grade
Number of Visits
2.13
0
2.38
1-7
2.68
8-15
2.87
16+
Actions Taken: This report allows for the assessment of the overall effectiveness in each SI
course. In addition, data is used for training purposes as well as cross collaboration between
departments.
•
Student Satisfaction Survey
Method: The Learning Center Satisfaction Survey is sent to all students in the fall and spring
semesters who utilized the Learning Center. For SI, it evaluates the following: 1) Did SI
sessions helped increase student’s understanding of course material? 2) Did SI sessions helped
students with study skills (note-taking, textbook reading, time-management, test-preparation, testtaking, concentration, memorization and other)? 3) Through SI sessions, did students learn how
to collaborate with other students to learn course material?
Summary: End of the semester results were as followed:
o SI sessions helped increase my understanding of the course.
87 percent surveyed Strongly Agreed or Agreed (2014-15 data)
o SI sessions helped me with study skills (note-taking, textbook reading, time-management,
test-preparation, test-taking, concentration, memorization, and other).
68 percent surveyed Strongly Agreed or Agreed (2014-15 data)
o Through SI sessions, I worked with other students to learn the course material. 83 percent
surveyed Strongly Agreed or Agreed (2014-15 data)
Actions Taken: Through the Learning Center Student Satisfaction Survey, the SI program is able
Supplemental Instruction (SI)
•
to successfully collect the validity of established learning outcomes. Through this survey, SI
collects the viewpoints and perspectives of the SI participants and measures the success levels of
established goals. Data is used for SI Leader Training purposes and to ensure that SI learning
outcomes were being met.
Faculty Feedback Survey
Method: During week 14 of the semester, SI faculty members receive a feedback survey. Through
this survey their experience, viewpoints and opinions are collected. Any recommendations are
taken into consideration for the upcoming semester.
Summary: Survey highlights:
o Interested in working with SI in the future.
95 percent surveyed Yes (2014-15 data).
o Overall Satisfaction with the SI Program.
94 percent surveyed Very Satisfied or Satisfied (2014-15 data).
Action Taken: Data from Faculty Feedback Survey helped SI to focus on the overall quality of
program including services and SI Leader training.
Academic Collaborations
SI collaborated with the following departments on projects and services as listed below:
• Office of Institutional Effectiveness (OIE).
o Cross-collaboration with OIE with ongoing research and data analysis of SI program and
development.
 Data analysis/reports were distributed to campus community and on Tableau.
• College of Science and Mathematics (CSM).
o Provided SI training for Math 6 tutors.
o Provided support for Virtual Lab Project (Earth Environmental Science Department) and
CSM 10 & 15 Project (College of Science and Mathematics).
• LSAMP
o Provided SI training for Academic Excellent Facilitators.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
- Peer Educators: 80 (SI Leader)
- Peer Mentors: 7
Awards and Accolades
•
•
The SI Video was nominated by University Communications for national recognition.
The SI program was nominated for 2015 Examples of Excelencia. Examples of Excelencia
recognizes one program from each of the four categories (associate, baccalaureate, graduate, and
community-based organization) on evidenced-based practices that increase Latino student
success in higher education.
Community Service
NA
Feature Story
Supplemental Instruction (SI)
Program Growth
Supplemental Instruction (SI) is a proven high-impact practice in engaged learning and student success at
Fresno State. The SI program has shown tremendous growth over the past 3 years. For academic year
2015-16, SI will employ over 96 student employees (SI Leaders) to support and facilitate SI Sessions –
586 percent increase of student employees.
BEFORE (Fall 2011)
AFTER (Spring 2015)
Financial Information
How many student positions did you employ this fiscal year (2014-15)? 0
# of Positions
Work Study 0
0
Non-work Study 80
80
Graduate Assistant 0
0
Intern 7
7
Total 87
87
# of Student Employed
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $184,100.00
Scholarship $0.00
Supplemental Instruction (SI)
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 0
Interns (Unpaid/Graduate) 0
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $0.00
SupportNet
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The mission of SupportNet is to provide quality services, promote student self-responsibility, academic
success and lifelong learning. SupportNet is an early alert referral program through which faculty and
staff can refer students who need academic and/or personal assistance. When referred, a SupportNet
advisor will provide students will appropriate academic assistance and resources.
Major Goals, Opportunities and Initiatives
•
•
•
Improve the quality of services
Increase the number of students seen in SupportNet
Increase student retention and GPA
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
•
In the fall semester (September 23-24, 2015), SupportNet advisors put on a series of bootcamp
trainings through LEAD and had a total of 20 participants.
SupportNet received a 130 percent increase in the number of progress reports that were sent from
faculty (21308 reports in the 2014-2015 academic year as compared to 9226 reports in the 20132014 academic year).
SupportNet received a 52 percent increase in the number of visits (1520 vs 999). Of the visits, 44
percent (898 vs. 569) were “unique” users.
100 percent of students surveyed agreed that meeting with a SupportNet advisor was beneficial.
99 percent of students agreed that they were provided relevant resources during their advising
session.
83 percent of students felt that their advising session was useful.
Major Challenges
• /LPLWHG private advising rooms for advisors and graduate interns. The current rooms that are
being used are small study rooms that were converted to advising rooms and are far from the
SupportNet office.
• 1HHGPRUH professional staff to meet the increasing demands of students being referred to
SupportNet.
• In the spring semester, SupportNet lost two professional full-time staff, which caused a transition
in the availability of time to schedule appointments with students requesting to meet with
SupportNet advisors.
SupportNet
Programs and Events
Event Name
Renaissance
Scholars Program
Presentation
Date
August 13, 2014
Attendance
11
Learning Center
Open House
August 25-28, 2014
668
Classroom Outreach
September 8, 2014February 12, 2015
1,683
SupportNet Boot
Camp
September 23-24,
2014
20
Academic Success
Workshops
September 10, 2014 –
April 29, 2015
780
Brief Description
Provided information about
SupportNet and the Learning Center to
students in the Renaissance Scholars
program.
The Learning Center Open House was
in concurrent with FresWOW and
provided students an opportunity to
visit the Learning Center. Students
were able to learn about resources such
as tutoring, Supplemental Instruction
and SupportNet. Students also had an
opportunity to obtain a planner for the
school year, schedule an appointment
with a SupportNet advisor and more.
Presentations were made to targeted
courses (large referral courses, English
5A, Math 1RA/4R), etc.) during the
first few weeks of the semester to
inform students about services within
the Learning Center.
The SupportNet Bootcamp was offered
to both faculty and staff through
L.E.A.D. to provide information about
the SupportNet process, GradesFirst
and resources (online resources, time
management, empowering students,
etc.) that faculty and staff could utilize
as they assisted students.
Provided academic strategies to
students throughout the semester.
Some of these workshops include:
time management, citing resources,
exam game plan, steps to academic
success and more.
SupportNet
Assessment Projects
•
Students LASSI Scores
Method: Learning and Study Strategies Inventory
The LASSI assesses students’ study strategies in the following areas: anxiety, attitude,
concentration, information processing, motivation, self testing, selecting main idea, study aid,
time management and test strategies. The LASSI is administered twice per semester. Students
take the LASSI during the first advising session and in their last advising session.
Summary:
Students gained in all areas that were assessed with a difference of 5 percent or more.
2014-2015 Pre and Post Lassi
Percentiles
80
60
40
Pre
20
Post
0
ANX ATT CON INP MOT SFT SMI STA TMT TST
•
Actions Taken: The LASSI was used to help SupportNet Advisors determine areas of focus
during each advising session to assist students. For example, if a student scored in the 50
percentile or below in time management, both the student and a SupportNet Advisor would work
on strategies to help the student with better time management skills.
Student Satisfaction
Method: End of Meeting Survey and Satisfaction Survey (Learning Center)
The End of Meeting Survey is given to all students at the end of their first and last advising
session. The survey evaluates the following: 1) Was the student’s meeting with a SupportNet
Advisor beneficial? 2) Would the student recommend SupportNet? 3) Was the student provided
relevant resources? 4) Was another appointment offered? 5) Did the student find the advising
session useful?
The Learning Center’s Satisfaction Survey is sent to all students in the fall and spring semesters
who utilized the Learning Center. For SupportNet, it evaluates the following: 1) What did
students gain from their meeting with a SupportNet advisor? 2) Were students provided a success
toolkit? 3) Were students provided at least relevant resources? 4) What stood out about the
student’s SupportNet experience? 5) How can SupportNet be improved?
Summary
End of Meeting Survey
o 100 percent of all students surveyed agreed that their meeting with a SupportNet Advisor
was beneficial.
SupportNet
100 percent of all students surveyed would recommend SupportNet.
99 percent of all students surveyed agreed that they were provided relevant resources.
93 percent of all students surveyed agreed that they were offered a follow up meeting
with SupportNet.
o 83 percent of all students surveyed agreed that they found their session to be useful.
Learning Center Satisfaction Survey
o In the Fall semester, 68 percent of students agreed or strongly agreed that they were provided a
success toolkit. In Spring 2015, this number increased to 74 percent
o In the Fall semester, 80 percent of students agreed or strongly agreed that they were provided at
least three relevant resources. In Spring 2015, this number increased to 91 percent.
o
o
o
•
•
Actions Taken: SupportNet staff and graduate interns reviewed the End of Meeting Survey
results monthly in order to train and help advisors develop their advising services. Likewise, the
Learning Center’s Satisfaction Survey was reviewed at the end of the semester with SupportNet
staff and Graduate Interns to determine areas of improvement and to ensure that SupportNet
learning outcomes were being met.
Progress Reports/Referrals to SupportNet
Method: GradesFirst and Office of Institutional Effectiveness (OIE)
All progress reports/referrals made to SupportNet are made through GradesFirst. In
GradesFirst, faculty are able to identify the reason(s) for the referral (academic
difficulty, behavior, urgent issues, personal issues, etc.). SupportNet Advisors are then
able to manage each student who has been referred through that student’s case. Based
on information collected through GradesFirst, OIE is then able to pull data on students regarding
their grades, grade point averages and more.
Summary:
• SupportNet received a 130 percent increase in the number of progress reports that were
sent from faculty (21,308 reports in the 2014-2015 academic year as compared to 9226
reports in the 2013-2014 academic year).
• 21.89 percent of the progress reports sent were from “unique faculty.”
• SupportNet received a 52 percent increase in the number of visits (1520 vs 999). Of the
visits, 44 percent (898 vs. 569) were “unique” users.
Actions Taken: Data from Progress Reports helped SupportNet to focus its outreach efforts to
faculty and students. For example, SupportNet targeted its outreaches to courses that had a large
referral rate and courses like English 5A/5B, Math 4R, etc. In addition, it also assisted with
programming (ex: 30 minute advising sessions versus one hour sessions to meet the demands of
increasing referrals).
•
Probation Disqualified Re-Admitted (PDQ) Students
Method: GradesFirst and OIE
In the Spring semester, students with .49 GPA or lower are required to meet with SupportNet at
least 4 times throughout the semester. Through GradesFirst, SupportNet advisors are able to
make note of their advising appointments with each student and can track whether students have
met the requirement. Then through OIE, data regarding students’ grades, GPA, etc. are collected
and analyzed. The following information is then reported back to SupportNet: students’ GPA
and if they were retained or met the 2.0 semester GPA requirement, number of appointment, with
SupportNet advisors and GPA comparisons, class standing and more.
SupportNet
Summary:
• In spring 2015, 165 students were required to meet with SupportNet based on their
academic standing. Of these students, only 107 remained enrolled after the first 2 weeks
of the semester.
• Of the students who met with SupportNet, only 44 percent met their four appointments
requirement with SupportNet.
• Data regarding GPA, retention, etc. is yet to be reported from OIE.
•
Actions Taken: Data analyzed and reported from OIE helped SupportNet to evaluate how
advising is provided to PDQ students and if changes need to be made regarding earlier
outreaches, number of appointments, and more. It also helps SupportNet with further
training of staff and Graduate Interns.
Academic Success Workshops (ASW)
Method: Survey. A total of 33 Academic Success Workshops were offered in the 2014-2015
academic year. At the end of each workshop, students who attended were emailed a survey for
their feedback. The following information collected from students based on the survey: 1) What
workshop did students attend? 2) How did students hear about the workshop? 3) Was the
facilitator engaging? 4) Was the material presented in a clear and interesting manner? 5) Other
topics students would like to see in the future 6) Additional comments or concerns.
Summary:
• A total of 780 students attended Academic Success Workshops put on by SupportNet in
the 2014-2015 academic year. This is a 7 percent increase from the previous academic
year.
• 96 percent of students in the fall semester agreed or strongly agreed that the workshop
instructor was engaging and 94 percent in the spring semester.
• In the fall, 96 percent of the students agreed or strongly agreed that the material was
presented in a clear and interesting manner. Likewise, 94 percent of students also felt
that the material was presented in a clear and interesting manner.
Actions Taken: Data from the surveys assisted SupportNet in determining which
workshops to offer each semester. In addition, the data also helped SupportNet to reevaluate how the workshops are being announced or shared on campus. Based on this,
SupportNet was able to include all upcoming ASWs in students’ planners/agendas for the
2015-2016 academic year and also the Campus Events Calendar so that the workshops
can be announced to all students through Fresno State’s website.
Academic Collaborations
In the 2014-2015 academic year, SupportNet collaborated with the Advising Resources Center in the
College of Science and Math to provide ongoing training regarding academic strategies and GradesFirst.
SupportNet also collaborated with Services for Students with Disabilities (SSD), Counseling and
Psychological Services, and staff from the Henry Madden Library to provide Academic Success
Workshops (Technology in Education, Read, Write and Gold, Relax Your Way to Better Grades,
Scholarly Journals, Citations and Mind Mapping) to students on campus. Lastly, SupportNet staff and
graduate interns collaborated with Dog Days Orientation to provide the first Hmong Dog Days sessions
for Hmong speaking parents.
SupportNet
•
SupportNet staff taught University 20T courses in the spring semester. As part of the contract
requirements, students who had GPAs that were .49 or lower were required to meet at least four
times with SupportNet advisors. Through this collaboration, students learned about services
within the Learning Center and more.
Peer Educators/Mentors
How many Peer Educators or Peer Mentors does your area have?
• Peer Educators 4
• Peer Mentors 0
Awards and Accolades
•
•
Five Years of Service recognition
LEAD Trainings recognitions
Community Service
N/A
Feature Story
In the 2015 semester, SupportNet providing advising/coaching to a student. The student was referred
from her Supplemental Instruction Leader to meet with SupportNet due to her test anxiety. Student’s test
anxiety was very severe to the extent where she developed asthma attacks during her exams and would
need to leave the classroom or Testing Center. After the student’s first initial meeting with SupportNet, it
was determined that it was not the lack of study strategies or understanding course materials that was
causing the student to have test anxieties, but that the student needed strategies to help her overcome
some of the thoughts and messages she was telling herself. This student met with SupportNet eight times
in a period of two months. Within those two months, the student was provided numerous she was able to
put into use. These strategies were: positive self talk, how to lower her anxiety, how to communicate
with her instructor about what she experienced during tests, motivation to continue attending SI and
tutoring, how to form study groups for support, and preparation for exams. Each time as the student met
with SupportNet, she shared about her growth and progress in dealing with her test anxiety. Finally, at
the end of the semester, this student shared that she was able to utilize all of the strategies that were given
to her along with her SI leader’s help and passed all of her courses. For the first time, this student was
able to walk into her exams and confidently take each one.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Graduate Assistant
4
Total
4
# of Student Employed
4
4
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
SupportNet
Wages/Stipends $27,970.00
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer 0
Interns (Unpaid/Graduate) 0
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $0.00
University Migrant Services (UMS)
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The purpose of University Migrant Services (UMS) is to provide access to higher education to migrant
students through advocacy, outreach, assistance and mentoring. UMS provides community and on
campus presentations, orientations, one on one support and professional development activities.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
•
Advocate for migrant students and their families.
Promote educational opportunities for migrant students.
Ensure that migrant students receive admission application assistance, financial aid guidance,
orientations and developmental support.
Refer migrant students to adequate and affordable immigration support services.
Provide personal and professional mentoring to migrant students by integrating them to their
career goal.
Inform migrant students of the resources available to them on and off campus.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
•
•
•
Bienvenida Latino/a: On September 16, 2014, UMS coordinated a campuswide welcome activity
for Latino/a students at the Peace Garden. 1200 students participated in this event, which
highlighted more than 16 Latino/a students’ organizations and programs. The agenda include
Danzantes de Aztlan, Fresno State Mariachi, Dr. Frank Lamas, and Dr. Cynthia Teniente-Matson.
AB540 It's Time for College Summit: On October 22, 2014, UMS provided an AB540 summit to
inform high school and community college counselors and students about the application and
admission process for AB540 students at Fresno State. The event took place at the North Gym 118,
and more than 90 counselors and students participated in this event.
Cal Dream Act Training: On November 18, 2014, UMS provided training for high school and
community college counselors to learn about the application process for the California Dream Act.
The event took place at Education 140, and more than 90 counselors participated in the event,
which included presenters from the California Student Aid Commission.
DACA/DAPA: UMS provides general information and referrals for AB540 students to help them
apply for and obtain an employment authorization, Social Security number, and driver’s license
through Deferred Action.
AB60: UMS hosted several workshops and individual information sessions to inform students of
this new legislation that provides driver licenses for all residents of California regardless of
immigration status.
Cesar E. Chavez Celebration: During March 2015 UMS placed an exhibit in the library in honor of
Cesar Chavez and farmworkers. On March 24, 2015, UMS also coordinated the Cesar Chavez
Celebration in collaboration with more than 13 Latino students group and the Latino Faculty and
Staff Association. The event included Danzantes de Aztlan, Fresno State Mariachi, Dr. Lea Ibarra,
and First Lady Mary Castro, student information fair and Mexican food. More than 350 students
participated in the event.
UMS New Student Orientations: On April 11, 2015, UMS provided a new student orientation to
help high school seniors and community college transfer students complete their admission process
to Fresno State.
Dog Days: UMS provided more than 10 Spanish presentations for parents for Dog Days during the
months of June and July of 2014 and provided an information table for all participants.
University Migrant Services (UMS)
•
•
•
•
•
•
•
•
Preview Day: On April 11, 2015, UMS provided a presentation for parents in Spanish and
information table for all participants.
UMS/ Garabedian Internship: UMS applies and administers the UMS Garabedian internship. 10
students participated in the internship program for the 2014-2015 academic year.
Food Security Project: UMS actively collaborates with the food security program by providing food
vouchers and encouraging students to take advantage of Fresno State Student Cupboard.
AB540 Website: In collaboration with University Outreach Services, UMS provided the content
included in the University website maintained by University Outreach Services.
Scholarships: In collaboration with on-and-off-campus organizations, UMS assist students in their
application for scholarships offered by these organizations. They include: IME Scholarships,
Education and Leadership Foundation, Fresno State AB540 Scholarships, Fresno State Amigos,
Proteous, PG&E Scholarship, etc.
Internships: In collaboration with on and off campus organizations, UMS assists students in their
application for internships offered by these organizations. They include: Mexican Consulate,
Education and Leadership Foundation, United States Department of Agriculture, Central California
Consortium, Fresno County Migrant Education Program, etc.
Presentations: UMS provides informational presentations to school districts and community based
organizations to promote educational opportunities for migrant students and their families
regardless of immigration status. UMS provided more than 30 presentations during 2014-2015
academic year.
Partnerships and Collaborations: UMS partners and collaborates with more than 20 community
organizations and coalitions that provide needed services to the migrant students and their families.
Major Challenges
•
•
Space – Currently UMS is a one-person, one small office operation. $dditional space QHHGHG
LQorder to utilize Fresno State interns from the various departments that can help UM6
UMS support counselor – UMS is in need for a UMS support counselor to help follow
up Rn activities and services to migrant Students. UMS serves more than 600 students annually.
Programs and Events
Event Name
Tulare Union
Presentation
West Fresno Middle
School, Presentation
Summer Bridge
Counselors,
Presentation
Dog Days Parent
Presentation
Merced County Office
of Education,
Presentation
Date
July 2, 2014
Attendance
15
Brief Description
Information about higher education
opportunities for migrant student
Information about higher education
opportunities for migrant student
Information about AB540 students
issues
July 9, 2014
30
July 9, 2014
10
June13, 18, 20, 24,
26, 30
July 2, 8, 14, 16
July 17, 2014
300
General information about university
life in Spanish for parents
30
Admissions Steps for AB540 Students
presented to migrant staff
University Migrant Services (UMS)
Merced County Migrant
Students Visiting
Fresno State
Outreach Ambassadors
Training
July 22, 2014
60
General information about Fresno State
for migrant youth
August 13 &
August 14, 2014
55
Information on services for AB540
students to outreach staff
Training for College
Ambassadors
Fresno county College
Night, presentation
Sept. 4, 2014
35
Sept. 10, 2014
20
Bienvenida
September 16, 2014
1200
General information about higher
education opportunities
General information about higher
education opportunities for migrant
students
Welcome Week activity for Latino
student
Counselors
Conference/UMS table
September 18, 2014
90
Admission process for AB540 students
Parlier Parent
Workshop
AB540 Summit
September 18, 2014
35
October 22, 2014
110
College opportunity for migrant
students in Spanish
Admissions, scholarships and financial
aid application process for AB540
students
Central California
WESTOP at UC
Merced
Oct. 23, 2014
20
Admission steps for AB540 students
Central Unified Parents
Presentation
Oct. 27, 2014
60
Education opportunities for migrant
students in Spanish
AB60 Training at
Kerman unified
Nov. 5, 2014
70
Driver’s licenses opportunity for
AB540 students and their families in
Spanish
AB60 Presentation at
Madera
Nov. 12, 2014
70
Driver licenses opportunity for AB540
students and their families in Spanish
Cal Dream Act Training
November 18, 2014
90
Fresno City College
AB540 Presentation
Nov. 19, 2014
45
Informational conference to help
AB540 Student apply to Fresno State.
Support services for AB540 students for
college staff and administrators
Aptos High School
Presentation
Dec. 4, 2014
50
Preparing for college activities for
migrant students
Reedley College AB540
Training
Jan. 8, 2015
35
Support services for college AB540
students.
University Migrant Services (UMS)
DACA/DAPA/ AB60/
Cal Dream Act for
faculty and Counselors
Jan. 9, 2015
15
Deferred Action, California Dream
Act, and AB540 for Fresno State
students
Lodi Elementary School
at Fresno State
Jan 16, 2015
60
Migrant students from Lodi Elementary
learned how to prepare for college at an
early age.
Upward Bound Staff
Training
Feb. 2, 2015
5
General overview of supported services
at Fresno State for Upward Bound
students
Courageous
Conversation with
Faculty and Staff
San Francisco friends
Middle School
March 18, 2015
40
Panel presentation about current issues
affecting staff at Fresno State
March 31, 2015
70
Leadership activities and the legacy of
Cesar E. Chavez
Preview Day
Presentation for Parents
April 11, 2015
70
General information about Fresno State
for parents in Spanish
Presentation for Harnell
Transfer Students
April 10, 2015
35
Presentation about transferring process
from community college to Fresno State
Mundo Fox TV
Presentation about CA
Dream Act
April 8, 2015
TV
TV presentation about educational
opportunities for Dreamers.
West Hills Community
College
April 17, 2015
60
Transferring process from community
college to Fresno State
Disciplina con
Dignidad, at Central
Unified
May 29, 2015
45
Strategies for parents to prepare
students for higher education in Spanish
Assessment Projects
N/A
Academic Collaborations
•
•
Donna Hardina: Department of Social Work- Dr. Hardina and three graduate students conducted
a study relevant to AB540 Students. I was part of the committee and assisted with the
development of the research methodology, assisted with the identification of students, and was
part of the editing team. The study was completed in March 2015 and presented at a symposium
as well as to Dr. Lynette Zelezny.
Dr. Albert Valencia: Department Counseling and Student Services- In collaboration with Dr.
Valencia UMS supervises graduate student interns as they complete their required placement.
University Migrant Services (UMS)
Peer Educators/Mentors
N/A
Awards and Accolades
•
Consulado de Mexico named Raul Z. Moreno as the consulate advisor for the 2015-2016
academic year, representing Mexicans living in Central California.
Community Service
Volunteer and Volunteer Hours
•
•
•
•
UMS/Garabedian Community Service internships:
7 Volunteers @ 100 hours each = 700 hours
Plaza Comunitaria
11 Volunteers @100 hours Each= 1100 Hours
Mexican Consulate
20 Volunteers @180 hours Each= 3600 hours
Community events
30 Volunteers @ 5 hours each= 150 hours
GRAND TOTAL= 5550 volunteer hours
Feature Story
University Migrant Students volunteer through the Education and Leadership Foundation to teach adults
in Madera, California, basic reading and writing as part of a project with the Mexican Consulate. The
number of students increased to more than 160 participants due to the opportunity to obtain a driver’s
license. The story was highlighted in the New York Times. The volunteers teach basic reading and
writing to help participants pass the California Driver’s License written exam. Instruction also includes
learning the road signs. See article below.
www.nytimes.com/2014/12/20/us/talk-of-el-dmv-as-licensing-expands-for-illegal-immigrants-incalifornia.html?_r=0
On March 26, 2015, local media, including Univision and Vida en el Valle, highlighted the Cesar E.
Chavez Celebration featuring Dr. Lea Ibarra as our keynote speaker. The event included more than 50
Latino Student organizations working together to celebrate and promote the life and legacy of Cesar E.
Chavez.
On September 16, 2014, local media, including Univision and Vida en el Valle, highlighted this activity,
which included more than 15 Latino student organizations working together to welcome the Latino
students in Fresno State. The Fresno State Mariachi and Los Danzantes de Aztlan performed during the
event.
University Migrant Services (UMS)
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Total
N/A
# of Student Employed
N/A
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends N/A
Scholarship N/A
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer N/A
Interns (Unpaid/Graduate) 2- Funded by Assistive Device Program
How much money was raised in revenue from programs or services provided?
Total Revenue N/A
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Compliance and Budget
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The function of compliance and budget provides general oversight for the following areas: Accreditation,
Budget and Finance, Building Services, Health Information Management, Human Resources, Risk
Management, and Insurance Billing.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
Establish process or ‘game plan’ for successful re-accreditation.
Manage SHCC budget to reach general balance and plan for long-term financial success, with
prudent reserve levels.
Complete building remodel project (lobby, pharmacy, waiting rooms).
Prepare for transition to ICD-10 coding system set to implement in October 2015.
Maximize utilization of the point and Click electronic health record.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
•
•
Have assigned staff to roles of responsibility to manage compliance with AAAHC standards.
Have designated chapter champions responsible to document compliance and communicate
compliance strategies to all staff.
Completed FY 14-15 in general balance for our operating fund. Have prudent reserve projected
to settle at 20 percent of annual operating budget. A reserve level sufficient to allow planning
time to address any near-or long-term fiscal threats.
Successfully implemented a major remodel project (still underway). Currently on track to
complete project on time.
Have made significant progress toward a successful transition to ICD-10. Testing so far is
promising. This fall, will transition early to use of the new code set and have infrastructure in
place to effectively bill under ICD-9 pending transition October 1.
Have substantially expanded use of our EMR portal system to allow for patient self-scheduling
and self-check in.
Major Challenges
Fall 2015 is the last year in which our Mandatory Health Fee will increase by $5 each semester.
Continued cost increases for staff cost of living, higher benefit costs, and general medical
inflation will put pressure on our funding going forward.
• Possible sunset of the Family Pact Program. This program provides approximately $300,000
annually in operating revenue. With the Affordable Care Act (ACA) now in place, consideration
is underway to eliminate this program and with it, significant operating dollars for the SHCC.
• Continued expansion of the ACA may require substantial change to CSU and campus policy
related to health center funding and operational mandates. Over time, we may need to transition
away from a Mandatory Fee model to an insurance billing model to support operations.
• Mandate to transition to ICD-10 coding system. Because we bill for Family Pact services, this
transition must succeed to ensure continued revenue under the program.
•
Programs and Events
Compliance and Budget
List chronologically your major programs and events, the number of students attended and a brief
description.
Event Name:
Date:
Attendance:
Brief Description:
NA
Assessment Projects
Annual CSU Systemwide Student Health Center Point of Service (POS) satisfaction survey. Each spring,
health centers across the CSU conduct a survey of student visitors. Results are collected centrally, and
campuses can compare levels of patient satisfaction relative to other campuses. Patient satisfaction levels
are high, and we compare well with other health centers in the CSU with an average of 4.45 on a 5-point
scale.
Academic Collaborations
NA
Peer Educators/Mentors
NA
Awards and Accolades
NA
Community Service
NA
Feature Story
NA
Compliance and Budget
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Non-work Study
2
Total
2
# of Student Employed
2
2
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $19,850
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer # (see other reports)
Interns (Unpaid/Graduate) # (see other reports)
How much money was raised in revenue from programs or services provided. Revenue totals below
include Mandatory Student Health Fees, interest earning, pharmacy sales, lab test charges, Family Pact
Revenue, etc.
Total Revenue $5,776,858
Counseling and Psychological Services
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
Counseling and Psychological Services (CAPS) strives to help students achieve their academic,
professional and personal goals. Counselors can help students improve coping skills, strengthen
personal relationships, navigate the college transition and recover from traumatic experiences.
CAPS offers brief counseling for individuals and couples, group counseling, psychiatric services,
referrals, crisis intervention and workshops for Fresno State students.
Major Goals, Opportunities and Initiatives
•
•
Depression and Anxiety Screening Days.
Implementation of CAPS liaisons to campus partners.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
During Depression and Anxiety Screening Days, CAPS raised awareness of mental health on
campus and reached out to students who would not normally utilize counseling services. 131
students were reached. Students filled out screening tools, watched videos to learn about
depression and anxiety, and had an opportunity to meet with a counselor one-on-one at
Counseling and Psychological Services.
•
•
Fall 2014: 10/9/2014
Spring 2015: 3/19/2015
Major Challenges
1HHGPRUH leadership and strategic direction for this very important student service.
Less than 6 percent of the student body access CAPS services.
The group counseling options have been poorly attended.
High no show rate as it relates to our walk-in hours.
1HHGDformalized template for crisis coverage.
Programs and Events
Event Name
Date
Attendance
Brief Description
Depression and
Anxiety
Screening Day
10/9/2014
72
A daylong outreach event aimed at raising
awareness of mental health on campus and
reaching out to students who would not normally
utilize psychological counseling services
Counseling and Psychological Services
Depression and
Anxiety
Screening Days
3/19/2015
59
A daylong outreach event aimed at raising
awareness of mental health on campus and
reaching out to students who would not normally
utilize psychological counseling services
Assessment Projects
•
•
Evaluation of Initial Psychological Counseling Sessions – A new survey on evaluating
students’ experience with psychological counseling was implemented in spring 2015.
Students who received initial psychological counseling were asked 12 questions about,
e.g., counselor’s competency, counselor’s sensitivity to culture, student’s overall
satisfaction). The average scores ranged from 4.3 to 4.8 (5 being very satisfied, 1 being
not at all). The results captured students’ overall satisfaction with psychological
counseling and provided individual counselors specific feedback on their strengths and
areas for growth.
Evaluation of Depression and Anxiety Screening Days – A survey was administered to
all students who attended Depression and Anxiety Screening Days on 10/9/2014 and
3/19/2015. A total of 131 students responded to the survey. 98 percent rated the
usefulness of the information “good” or “excellent.” 86 percent stated that they were
“likely” or “very likely” to seek psychological counseling in the future as a result of the
event. This has been a great outreach program over the years, and the plan is to continue
to hold the event every semester.
Academic Collaborations
The liaison program at Counseling and Psychological Services (CAPS) was newly implemented
this semester. Each CAPS counselor serves as liaison to their respective colleges, providing
direct consultation on students who exhibit mental health or behavioral concerns.
Peer Educators/Mentors
N/A
Awards and Accolades
Dr. Bruce McAlister, counselor from Student Health and Counseling Center, was one of the
recipients of the 2015 Trailblazer Award, given by the African American Historical and Cultural
Museum in Fresno.
Dr. Gena Gecter received Professor Emeritus status
Community Service
None
Counseling and Psychological Services
Feature Story
Depression and Anxiety Screening Day
Depression and anxiety are among the top 10 academic impacts for Fresno State students! On
Depression and Anxiety Screening Day, the Student Health and Counseling Center welcomes
students to come in, learn about depression and anxiety, take a screening test, and meet briefly
with a counselor. It is all ANONYMOUS! Your counselors want you to know that YOU ARE
NOT ALONE!
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
Total N/A
What was the total amount that you project will have been spent on student compensation at the
end of this fiscal year?
Wages/Stipends N/A
Scholarship N/A
Apart from students who are compensated through stipend or scholarship, how many will have
regularly served as non-paid volunteers or interns in your department?
Volunteer N/A
Interns (Unpaid/Graduate) 4 Fresno State graduate students
3 Alliant graduate students
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue N/A
Health Promotion and Wellness Services
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Health Promotion and Wellness Services is responsible to represent the Student Health and
Counseling Center on campus by providing education and awareness activities to keep Fresno State
students well in order to achieve their academic goals. This is accomplished through engagement in
wellness programs and skill building activities that assist:
Major Goals, Opportunities and Initiatives
•
•
•
•
•
To provide students with co-curricular learning experiences that enhances their development.
To develop and maintain professional excellence.
To optimize student success through comprehensive wellness programs and services.
To integrate health and wellness into the academic environment.
To aspire to cultivate innovative programs and services.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
•
•
To provide students with co-curricular learning experiences that enhance their development.
o Took a group of 14 Fresno State students to the Alcohol and Other Drugs (AOD) in
Higher Education conference hosted by CSU Monterey Bay and Humboldt in April 2015.
o Launched the Philip Dhanens Memorial Scholarship whereby two Greek Life students, in
recognition of their passion for promoting alcohol overdose prevention and education on
campus and in the Greek system, were selected to go to the AOD conference in
Monterey.
o The 2014-2015 cohort of Health Promotion and Wellness Services peer education
volunteers comprised 27 student volunteers who served more than 3,536 hours during the
academic year. In total, these volunteers helped put on 26 events and facilitated 68
presentations.
o Next year, the three peer education programs will merge into one –the Peer Ambassadors
of Wellness. Merging the programs will allow for cross-training a much larger base of
volunteers and expanding the students’ knowledge, skills and adaptability.
To develop and maintain professional excellence.
o Project SAFE serves as a network of staff and faculty who have attended a Question
Persuade Refer (QPR) Training and made an extended commitment to serve students in a
times of crisis. There are now 84 members representing 36 departments or programs on
campus.
o As a result of feedback from Project SAFE in a Fall 2014 survey, a QPR refresher
training was held for all members of Project SAFE in May for the first time.
Approximately 30 percent of Project SAFE members attended.
o Conducted a nutrition services peer review whereby patient charts were exchanged with
the registered dietitian at California State University, Northridge.
To optimize student success through comprehensive wellness programs and services.
o Launched the RADD Designated Driver Rewards Program in October 2014 and secured
six vendors who agreed to offer benefits to Fresno State students who serve as a
designated driver.
o Work it Out! Continued to engage students with mild to moderate depression and/or
anxiety in a physical activity routine to improve and maintain mental health. During the
academic year, 22 referrals from Counseling and Psychological Services were received,
Health Promotion and Wellness Services
and 14 participants completed the program.
An eight-week weight loss challenge was implemented in both the fall and spring
semesters. There were a total of 42 participants with a total of 129.4 pounds lost!
o A total of 422 individual nutrition visits were made to the registered dietitian and
registered dietetic interns.
To integrate health and wellness into the academic environment.
o Two mind body workshops featuring healthy eating and body image were given in
collaboration with Counseling and Psychological Services.
o Three nutrition workshops on eating healthy on a budget were given in collaboration with
the campus food security project.
To aspire to cultivate innovative programs and services.
o Based upon the findings of the National College Health Assessment and comparison with
Healthy Campus 2020, the Student Health and Counseling Center submitted an
application to the Aetna Foundation to fund a fruit and vegetable consumption program
at Fresno State. While it wasn’t funded, plans are underway to collaborate with other
DOSA departments to increase student fruit and vegetable consumption through
programming during the 2015-2016 academic year.
o Efforts are in progress to develop a student in recovery program at Fresno State. A
Master of Social Work (MSW) student in recovery has been identified and will work
with the Student Health and Counseling Center to develop this program as part of her
MSW graduate project. A funding application has been submitted to the Stacie
Mathewson Foundation for a $10,000 start-up grant.
o
•
•
Major Challenges
Challenges this academic year included changes in leadership, funding, as well as program development
that impacted staffing. Despite all of this, the Health Promotion and Wellness Services Department
maintained a productive pace with staff members willing to grow, embracing new leadership/ways of
conducting business, as well as coming up with new programming ideas.
Health Promotion and Wellness Services
Programs and Events
Event Name
Date
Attendance
Brief Description
Health PAWS
Presents
Presentations
Fall 2014 –
Spring 2015
3,484
students
45-50-minute presentations in classrooms and for
clubs/organizations conducted by trained student
volunteers, staff and collaborative partners on the
following topics: stress, sexual health, nutrition,
alcohol safety, healthy relationships, suicide
prevention, prescription drugs use, marijuana use
WATCHDOG
Trainings
Fall 2014 –
Spring 2015
142 students
(7 total
trainings)
A seven-hour alcohol overdose intervention training
program. Students learn to identify the signs of an
overdose and become CPR certified.
Question,
Persuade &
Refer (QPR)
Trainings
Fall 2014 –
Spring 2015
708 students,
staff and
faculty
These 60-90-minute trainings teach participants to
recognize and respond to the warning signs of
suicide.
Rock the Night
Event
October 22nd
500 students
Health fair in honor of National Collegiate Alcohol
Awareness Week (NCAAW) that focused on safe
drinking skills when out for the night.
RADD
Designated
Driver Benefits
Program
Launched in
October
400 RADD
cards
distributed to
students
Designated driver (DD) rewards program. A
statewide campaign to promote using a DD.
Partnership with local business to offer rewards to
Fresno State students who are DDs.
Wellness Fair
Fall 2014
November
19, 2014
850 students,
staff and
faculty
The Wellness Fair is designed to provide Fresno State
students, faculty and staff the opportunity to receive
quality information on a variety of health and wellness
topics. It also gives students in majors such as Public
Health and Food Science and Nutrition a unique
opportunity to design and present an interactive
educational activity.
Month of Love
Activities
February
2015
1,000
students
The month of February was celebrated as the “Month
of Love,” which encourages students to practice selflove. Events included: 3rd Annual I ♥ Me information
fair, ♥ Yourself Healthy workshops, social media
campaign, poster campaign, etc.
Condom Casino
Event
March 23rd
500 students
Casino gaming night and safety fair that focused on
safer sexual health and spring break safety.
Wellness Fair
Spring 2015
April 22,
2015
940 students,
staff and
The Wellness Fair is designed to provide Fresno
State students, faculty and staff the opportunity to
Health Promotion and Wellness Services
faculty
receive quality information on a variety of health and
wellness topics. It also gives students in majors such
as Public Health and Food Science and Nutrition a
unique opportunity to design and present an
interactive educational activity.
Assessment Projects
Health PAWS Presents… Presentations
• Methodology – Students completed a survey at the end of each presentation.
• Summary of Results/Findings – 95 percent of respondents felt that the information was
applicable to their daily lives. Of the closed-ended questions pertaining to knowledge, 91 percent
of respondents answered accurately.
• Actions Taken – A plan is in place to institute a follow-up survey for presentations implemented
in the 2015-2016 academic year in order to assess changes in behavior. As a result of feedback
after the fall 2014 semester, changes were made to a few presentations to increase their level of
interaction and skill building.
National College Health Assessment
• Methodology – This American College Health Association survey was distributed to 5,500
randomly selected students in the spring 2015 semester.
• Summary of Results/Findings – A total of 1,707 students (or 31 percent) completed the survey.
An executive summary and data were provided to Fresno State.
• Actions Taken – A summary, as well as how results compared to the Healthy Campus 2020
objectives, was provided to the leadership team of the Student Health and Counseling Center for
programmatic guidance.
eCHECKUP TO GO
• Methodology – In the summer of 2014, all incoming freshmen and transfer students (7,250) were
required to complete this survey by August 22nd.
• Summary of Results/Findings – A total of 4,233 students (or 58 percent) completed the survey
in comparison to a 36 percent response rate in 2013. A total of 55 percent reported not drinking
at all. Of those who reported drinking, 82 percent reported drinking when underage (compared to
91 percent in 2013); the average age when starting to drink was 17; and the average number of
drinks consumed per month was five.
• Actions Taken – The decision to email the survey to incoming students versus sending a letter in
the mail resulted in a higher response rate. Results were shared with the Alcohol Tobacco and
Other Drugs Safety Council, and the decision was made to distribute the survey in the summer of
2015.
WATCHDOG
• Methodology – Students who participate in the WATCHDOG training complete three different
assessments – one as part of registration, one post-survey immediately following the training and
one at the end of each semester.
• Summary of Results/Findings – (Of post-survey only) 142 students completed the program
with the following survey results: 91 percent of trainees accurately identified three safe drinking
behaviors; 89 percent accurately identified two consequences of alcohol overdose; 89 percent
accurately identified the eight signs of alcohol overdose; and in the Spring 2015 semester, 78
percent of trainees rated their level of confidence to intervene in an emergency after the training
Health Promotion and Wellness Services
as “very confident.”
• Actions Taken – In the spring 2015 semester, a pre-assessment as part of the registration was
added, as well as a question pertaining to level of confidence to intervene in the post-survey.
Question Persuade Refer (QPR)
• Methodology – Pre-and post-surveys were distributed to students, faculty and staff who
participated in QPR trainings. In addition, the Project SAFE members are surveyed annually.
• Summary of Results/Findings – Participants were asked to rate their overall level of
understanding of suicide and its prevention before the training (8 percent rated as “high”) and
after the training (77 percent rated as “high”). As a whole, these individuals experienced a 65
percent increase between pre and posttest. 47 percent of Project SAFE members used the
knowledge/skills gained through QPR to help someone in a time of need. Of those, 80 percent
used it one-three times during a single semester.
• Actions Taken: QPR trainings will continue next academic year.
Work it Out! Program
• Methodology – A survey was administered to student participants both at the beginning and at
the end of the program as well as the Zung Depression Scale at regular intervals.
• Summary of Results/Findings – 70 percent of participants experienced a decrease in their Zung
Depression Scale score throughout the program (smallest decrease was three points; largest
decrease was 23 points); 79 percent of participants reported a decrease in anxiety and stress; 57
percent reported improvement in their quality of sleep, physical health, and ability to concentrate.
• Actions Taken – The Work it Out! Program will be expanded in the 2015-2016 academic year.
Nutrition Services Quality Improvement Study (Documentation of Food Allergies in the Electronic
Medical Record)
• Methodology – All nutrition assessment records for the spring 2015 semester were collected and
reviewed for documentation of food allergies.
• Summary of Results/Findings – A review of patient appointment encounter notes from 1/8/15 to
5/14/15 was completed and 100 percent of notes were found to have documentation of allergies.
• Actions Taken – A required check box to document the review of patient allergies was added to
both the dietitian and dietetic intern encounter note forms. This has helped to ensure that
documentation is completed for each patient visit.
Health Promotion and Wellness Services
Academic Collaborations
The following programs were implemented in collaboration with academic departments:
• Fall and spring Wellness Fairs, Public Health Department, Food Science and Nutrition
Department
• Registered Dietitian Internship Program, Food Science and Nutrition Department
• Worked with individual professors to deliver classroom presentations through the Health PAWS
Presents …program.
Peer Educators/Mentors
•
Peer Educators 26 (RD interns not included in this number)
Awards and Accolades
List any notable student or staff awards or accolades received by those in your department.
• Student graphic designer, Alexis Musser, received a John Reed King Scholarship which rewards
excellence in the study of advertising, marketing, graphic design and public relations.
• Student graphic designer, Alexis Musser, won two Gold Addy Awards and Best in Show.
• The following Health Promotion and Wellness Services students received the Top Dog
recognition award within the department for volunteering the most number of hours during the
fall and spring semesters:
o Jackie Lujano and Aly Maltos, Peer Ambassadors of Wellness (Fall 2014)
o Bianca Martinez, Drug and Alcohol Awareness and Wellness Guide (Fall 2014)
o Bree Godoy, Leader in Education and Awareness on Sexual Health (Fall 2014)
o Jackie Lujano, Peer Ambassador of Wellness (Spring 2015)
o James Westrick, Drug and Alcohol Awareness and Wellness Guide (Spring 2015)
o Danielle Mendoza, Leader in Education and Awareness on Sexual Health (Spring 2015)
• The following Health Promotion and Wellness Services students received the Top Dog
recognition award within the department for making the most presentations during the fall and
spring semesters:
o Alexis Gutierrez and Jackie Lujano, Peer Ambassadors of Wellness (Fall 2014)
o Bhawandeep Bains, Drug and Alcohol Awareness and Wellness Guide (Fall 2014)
o Bree Godoy, Leader in Education and Awareness on Sexual Health (Fall 2014)
o Aly Maltos, Peer Ambassador of Wellness (Spring 2015)
o James Westrick, Drug and Alcohol Awareness and Wellness Guide (Spring 2015)
o Bree Godoy, Leader in Education and Awareness on Sexual Health (Spring 2015)
• Launched the Philip Dhanens Memorial Scholarship in the Fresno State scholarship database.
• The Drug and Alcohol Awareness and Wellness Guides (DAAWG) student club received the
Community Service Award from the Student Involvement office for having the largest increase in
volunteer service hours of any student club.
Community Service
Health Promotion and Wellness Services
•
•
•
The Health Promotion and Wellness Services Department had 36 volunteers during the 20142015 academic year.
The volunteers served in one of the following roles: Drug and Alcohol Awareness and Wellness
Guides, Leaders in Education and Awareness on Sexual Health, Peer Ambassadors of Wellness
and Registered Dietitian Internship Program.
The volunteers contributed 3,896 hours during the 2014-2015 academic year.
Feature Story
Condom Casino
By Students For Students!
The Fresno State Leaders in Education and Awareness on Sexual Health (LEASH) collaborated with ASI
and other student organizations to bring the highly interactive Condom Casino tour to campus. It was
attended by more than 500 students
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Non-work Study 3
3
Total 3
3
Wages/Stipends $15,938.00
Scholarship $0.00
Volunteer 26
Interns (Unpaid/Graduate) 10
# of Student Employed
Primary Care Clinic
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Student Health and Counseling Center at Fresno State provides primary care and ancillary services
that help promote student success. Our staff help students achieve success by providing them easy access
to medical services and education about how best to care for their health.
Major Goals, Opportunities and Initiatives
•
•
•
Developed and piloted Integrated Care within the primary care clinic.
Developed and implemented Sports Medicine Clinic.
Successfully administered more than 1,900 flu shots to students, faculty and staff.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
Medical Services
• More than 19,000 primary care visits.
o Top 5 reasons for visits: birth control, sore throat, sexually transmitted disease testing,
cold symptoms and immunizations.
o Student use of web based appointments increased from 7 percent to 20 percent.
• Integrated Care Model (ICM) pilot spring 2015.
o More than 1,500 students screened for depression.
• Implemented role of care manager for ICM pilot spring 2015.
• Developed and implemented Sports Medicine Clinic (SMC), partnering with Physical Therapy
and Athletic Training Departments spring 2015.
Pharmacy Services
• Filled approximately 16,000 prescriptions.
o Top prescription is birth control.
• Approval to relocate and build a new pharmacy with retail space.
• Pharmacy and Therapeutic Committee continued focus on decreasing the number of controlled
substances prescribed to students from 39,500 units in 2011 to 10,225 in 2014 – nearly a 75
percent decrease.
Lab and X-Ray Services
• The laboratory remained busy with more than 6,400 students utilizing this service.
• X-ray services performed more than 1,000 x-rays with approximately 25 percent of those being
chest films (241). A new radiology table was also purchased to replace a non-functioning table.
Nursing Services
• More than 4,400 nursing visits – mostly for immunizations and tuberculosis testing.
• Web based appointments made available for tuberculosis testing, immunizations and DepoPrmore thana birth control shot.
o Up to 76 percent of appointments for nursing services are web booked.
• Employee health records transitioned to electronic health record.
• More than 1,900 influenza vaccines were administered utilizing both large-scale immunization
outreach events on campus and individual appointments in the clinic.
• Successfully managed two separate TB exposure events on campus requiring more than 150
students, staff and faculty to be tested for TB.
New Programs
Primary Care Clinic
•
•
Integrated Care Model Pilot (Feb.-May 2015).
Sports Medicine Clinic (April 2015).
Major Challenges
•
•
•
•
Staffing level fluctuations or OLPLWHG staff member licensed for specific department.
Budget.
o Cost for continued upgrades to electronic medical record.
o Increasing staff health care costs.
o Potential loss of revenue from Family PACT.
Ability to ensure compliance with state, federal, campus and regulatory laws.
International Classification of Diseases and Related Health Problems (10th edition) – ICD-10.
Programs and Events
Event Name:
Date:
Attendance:
Brief Description:
Flu Shot Clinics
Nov. 3, 5-6, 2014
911 students
Hosted three flu shot clinics outside of
the SHCC to assist students in getting
their flu shots without making an
appointment. Another 1,000 flu shots
were given inside our clinic.
Collaborated with the Nursing
department to provide 30+ nursing
students the opportunity to gain
community health practical experience.
Welcome Week
August 21-22 and
25-26, 2014
Approximately 1,000 SHCC staff and student volunteers
students
hosted a table in front of our building
during the first four days of instruction
to welcome our students to Fresno State
and to provide information about the
services offered at the SHCC.
Primary Care Clinic
Assessment Projects
Flu Shot Clinics - Methodology – Students receiving the influenza vaccination were asked to complete a
survey. Data was gathered immediately after vaccination. 717 students completed the survey.
Summary of useful results/findings:
• 55 percent of student WOULD NOT get their flu shot if it were not FREE.
• 27.7 percent heard about the event through our posters, 15.7 percent e-mail and 12.4 percent just
passing by.
o Our marketing is best focused using posters and e-mail.
o More than 12 percent of students who received the immunization were just walking by,
important to provide satellite services to increase immunization rates.
o Keep flu shots FREE.
Academic Collaborations
Musculoskeletal Clinic (MSC) – Collaboration with College of Health and Human Services, Physical
Therapy Dept. Students are evaluated by our primary clinic staff and referred to the clinic to evaluate and
treat different types of musculoskeletal injuries or concerns. More than 1,200 scheduled visits.
Sports Medicine Clinic (SMC) – Collaboration with College of Health and Human Services, Physical
Therapy and Athletic Training program. Students competing in campus club sports are offered the
opportunity to make an appointment with the Student Health and Counseling Centers Board Certified in
Sports Medicine physician to evaluate and treat their injuries.
Flu Shot Clinics – Collaboration with College of Health and Human Services, Nursing Department.
Three clinics held to provide influenza vaccine to students. More than 35 student nurses participated in
administering the vaccine to more than 900 students.
Nurse Training Program – Collaboration with College of Health and Human Services, Nursing
Department. Nurse Practitioner (NP) students requiring clinical hours are paired with a licensed NP to
gain direct patient care experience.
International Student Services and Programs (ISSP) – Collaboration to assist with new student
orientation and screening and targeted testing for tuberculosis.
American English Institute (AEI) – Collaboration to screen all and test (as needed) all incoming
students for immunizations and tuberculosis.
Project Athena – Collaboration with Fresno County Office of Education and Fresno State.
Upward Bound – Collaboration with TRiO program, funded by the United States Department of
Education, to provide summer internships opportunities.
Renaissance Scholars – Partnership with Educational Opportunity Program (EOP), to provide summer
internships.
Peer Educators/Mentors
Primary Care Clinic
N/A
Awards and Accolades
N/A
Community Service
N/A
Feature Story
Spring 2015, Pilot Integrated Care Model
Primary care clinics have often been described as the entry point to the behavioral health system, and
primary care providers need support and resources not only to treat general healthcare concerns but to
screen and treat students with behavioral health needs. One possible solution is integrated care, the
systematic coordination of general and behavioral healthcare.
Student Health and Counseling Center dedicated staff and resources to pilot an Integrated Care Model for
13 weeks during the spring semester to screen students for depression using the Patient Health
Questionnaire (PHQ-9).
Why screen for depression
• According to the Substance Abuse and Mental Health Services Administration (SAMHSA).
o One in five people have a mental illness or addiction.
• According to the National Institute of Mental Health (NIH) many people experience their first
symptoms of depression during their college years.
Depression and its potential impact on student success
• According to the 2011 American College Health Association - National College Health
Assessment, 30 percent of college students reported feeling “so depressed that it was difficult to
function” at some point during the previous year.
• Depression can affect academic performance in college and is a major risk factor for suicide.
• Early diagnosis and treatment of depression can be very effective and help students succeed
academically.
Treatment participation
• More than 92 percent (1550) students were screened using the PHQ-9 depression survey.
• Overall, 18.2 percent (282) of students who completed the PHQ-9 warranted further medical
review.
• 7 percent (19) new prescriptions for antidepressant medications were written.
• Another 10 percent (18) students were referred to and/or accessed psychiatric services.
Program Implications
• 78 percent of students, who met criteria for depressive symptoms, using the PHQ-9 survey, were
visiting due to a health concern other than behavioral health (i.e., pain and injury, women’s
health, cough, cold, etc.).
• Often students with depression present with physical complaints not perceived to be depression.
Primary Care Clinic
Plans for the Future
• Based on positive data from the pilot study, Integrated Care will be implemented in Primary Care
fall 2015.
• Full time care manager identified and will move to primary care upon start of program
• All primary care appointments will be offered depression screening at the time of check-in.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
5
Total
5
# of Student Employed
5
5
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $18,850.00 (projected)
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer N/A
Interns (Unpaid/Graduate) N/A
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations.)
Total Revenue N/A
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Development Office
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Student Affairs Development department exists to support Student Success by identifying and
securing resources, building strategic relationships and engaging the community and region in advancing
the mission of Fresno State. The function is to create a culture of philanthropy, positioning DOSA to
thrive in the future by ensuring that the vison is supported by funding and a solid constituency who act as
advocates in the region.
Major Goals, Opportunities and Initiatives
•
•
•
•
•
•
•
•
Student Cupboard/Food Security project
Center for Leadership and Greek Life
Multi-Cultural Program Initiative
Turf/Activity Wellness project
Renaissance Scholars program
Dream Center
Scholarships, Endowments and Annual Giving
Dog Days
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
All new this year as of JAN. 30 2015
•
•
•
•
•
•
•
•
Student Cupboard/ Food Security Program - As of June 10, 2015- secured $30,000 support
for cupboard to expand hours and storage capacity. Assisted with Hunger Banquet to develop
sponsorship package. Received $30,000 for support of project, working on larger proposal to
fund permanent location of cupboard- next fiscal year (2015-16)
Center for Leadership and Greek Life - Identifying scope of project to refine the case for
support, next stage will be identifying prospects and setting up meetings to gauge interest.
Additionally identify grant opportunities to seek annual funding.
Multi-Cultural Program Initiative - Early stages; will continue to develop case for this as
program and vision develop.
Turf/Activity Wellness project - developing case statements and leave behind piece, discussing
wellness program with Aetna as one potential partner.
Renaissance Scholars program - Assisting with Home of Hope drawing promotion, developing
leave-behind piece and case statements for program. Set up speaking opportunity at Clovis
Rotary June 12, 2015. Seeking to set up volunteer committee to assist with annual campaign and
mentor program.
Dream Center- early stages in developing case and vision for Dream Center providing services
to AB540 students. Attended two meetings so far.
Scholarships. Endowments and Annual Giving - continuous, Secured Ana G. Tapia memorial
scholarship for $30,000, potential for gift to be given annually for 22 years. Developing annual
giving plan to be in coordination with annual giving office and direct mail.
Dog Days-Secured three Gold level sponsors at $10,000 each, one Silver Level at $5,000 and to
at $3,000 each.
Major Challenges
•
•
•
•
•
•
•
•
Student Cupboard/ Food Security Program - Challenge is that of space - the cupboard has
been so successful with students that the trend through March had an ever increasing number of
visitors during operations. Because the cupboard is housed in temporary (borrowed) space, the
operation has to relocate in May. We have been working on a features list for a permanent
structure, and center for the cupboard ad are in process. One challenge has been that we are not
yet able to openly seek out additional support for this project as it is proposed because it is
currently pending. The need for additional support for items to furnish and equip the operation
needs to begin soon to ensure that the cupboard is ready for opening should the large project
come to fruition within the next six months.
Center for Leadership and Greek Life - The biggest challenge for this project has been getting
a refined version of the project together for a promotional piece. The Leadership programs are
currently running at a funding level that is reduced from years past. In order to expand to the
vison of the program and department, additional funding will need to be secured.
Multi-Cultural Program Initiative - This is still in the development phase.
Turf/Activity Wellness project- Project challenges will be in identifying funding sources that
resonate with the idea of student activity as a tool for success.
Renaissance Scholars program -This program has great potential for fundraising. Our challenge
will be to tell the story to the right people in as many places and as many times as we can over
the coming year..
Dream Center - early stages in developing case and vision for Dream Center providing services
to AB540 students.
Scholarships, Endowments and Annual Giving - This is ongoing. The challenge is to get the
word out and tell Fresno State Student Success stories to engage community partners.
Dog Days- Challenge for the coming year is to expand the number of supporters at the Gold level
( $10,000) and to create an overall umbrella package for sponsorship that is inclusive of the major
opportunities for the year.
Programs and Events
Event Name:
Date:
Attendance:
N/A
Assessment Projects
N/A No assessments for development currently in place
Academic Collaborations
N/A
Peer Educators/Mentors
N/A
Awards and Accolades
N/A
Community Service
Brief Description:
N/A
Feature Story
Anna G. Tapia
I attended the Fowler High School Scholarship Awards night where the first ever Anna G. Tapia
memorial Scholarship was awarded to a graduating senior planning on attending Fresno State in the
fall. Anna was a Vincent Scholar at Fresno State and was tragically killed in a traffic accident last year.
Michelle Ulloa and Craig Sullivan have indicated they would like to fund an annual scholarship for 22
years (Anna’s age at the time of her death) at $30,000 per year.
This year’s recipient is Yessenia Lopez-Hernandez, and she was given the award at the scholarship
event, presented by Anna’s best friend. There was not a dry eye in the auditorium, and the award was
presented, and the connection between the donors and the recipient was a good one (the donors actually
flew Anna’s best friend out from the east coast to make the award).
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
Work Study
N/A
Non-work Study
N/A
Graduate Assistant
N/A
Intern
N/A
Total
N/A
# of Student Employed
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends N/A
Scholarship N/A
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer N/A
Interns (Unpaid/Graduate) N/A
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue N/A
Food Security Project
Unit Profile Statement and Introduction of Major Goals, Opportunities and Initiatives
The Food Security Project aims to provide current Fresno State students with resources for food security.
Through all of the project initiatives, students have multiple access points to food, hygiene items, meals
and resources both on and off campus, all of which support them in being a successful student at the
University.
Major Goals, Opportunities and Initiatives
•
•
•
Research other institutions that provide food pantries and other food security programs to find out
what would fit best on our campus.
Create the Food Security Advisory Board, which will meet monthly to begin discussion about
food security initiatives and evaluate the progress of the initiatives on our campus.
Launch the Food Security Project with seven initiatives to begin providing food security for
Fresno State students:
o Student Cupboard: free food and hygiene pantry for current students.
o Education and Resources: educational workshops (budgeting, budget friendly meals,
nutrition information, etc.) and connection to resources on and off campus (CalFresh,
WIC, Catholic Charities, Health Center, etc.).
o Gift Buxx: $5 gift certificates to the Paws N’ Go Market in the North Gym, that can be
given to undergraduate and graduate students who are food insecure and in immediate
need.
o Missed Meals: utilize meals missed by resident students and reallocate prior to the end of
each academic semester.
o Value Menu at the Paws N’ Go Market in North Gym: low cost, healthful options for
students to grab on the go.
o Mobile App: a convenient and immediate way to communicate to students who are food
insecure where food is available at the conclusion of campus catered events.
o Good Samaritan Fund: funds available to students who experience a momentous
occurrence that negatively impacts their success as a student.
Program/Service Areas and Subcomponents – Milestones and Major Accomplishments
•
Student Cupboard: The free food and hygiene pantry for current students launched on November
24, 2014. Since opening, the Student Cupboard has provided food and hygiene items for more
than 7,500 individuals, and provided volunteer opportunities for current students and community
members.
Food Security Project
Major Challenges
•
•
•
•
•
•
•
Student Cupboard – Finding a suitable space for the launch of the Student Cupboard. We were
able to resolve this by finding a temporary space to be able to launch the program as soon as
possible instead of waiting to find a permanent space.
Education and Resources – Assessing the needs of our students and finding programing and
resources that would best fit these needs.
Gift Buxx – Paws N’ Go was not the best place to provide students with gift certificates because
of the lack of affordable and nutritious options for students. Instead, the program purchased gift
certificates to the Residence Dining Hall, which allowed students to receive a full meal of either
breakfast, lunch or dinner at no cost to the student.
Missed Meals – Program never launched because of the inability to calculate missed meals and
reallocate them. Instead, gift certificates for the University Dining Hall were purchased at $5 and
provided to students on an immediate-need basis through the Gift Buxx initiative.
Value Menu Items at the Paws N’ Go Market in the North Gym – Instead of creating a new
menu with healthy, inexpensive items, the market only provided a list of the items available,
which were either not affordable or not healthy options. The program will revisit this initiative in
the coming semester to make sure healthy and inexpensive items are available all over campus,
not just in the one location.
Mobile App – There was a soft launch of the addition to the Fresno State Mobile app in February
and March 2015, but did not provide push notifications to students or a way to authenticate. The
team will revise the app, provide a soft launch in the summer and then will re-launch in the fall
semester with the ability to allow push notifications and authentication.
Good Samaritan Fund – After being taken on as a Food Security Project initiative, the
committee learned that the previous program had not been functioning properly with regards to
Financial Aid reporting. Requests that were being made were often denied because a student was
able to do a Financial Aid cost of living adjustment to allow for the additional need, or the
student was able to find out they had loans they were able to take that they had previously
declined.
Programs and Events
Event Name
Date
Attendance
Brief Description
Student Cupboard
Launch
November 24, 2014
150+ students, staff,
faculty, and
community members
(including reporters
and news crews)
Introduction of the new Student
Cupboard on campus to the campus
and community
Food Security Project
Student Cupboard
distribution
November 2014May 2015
3,044 visitors
1,438 unique
7,522 individuals
(101 distribution
days)
Distribution of food and hygiene
items to Fresno State students for
14 hours a week through beginning
after the launch in November and
continuing through May 2015
I <3 Me Event
February 11, 2015
Approximately 750
students in
attendance
Providing students at the event with
information about the Student
Cupboard and Food Security
Project through tabling
Eating Well on a
Budget workshop
February 24, 2015
17 students
Presentation by Stephanie Annett at
the Health Center on healthy eating
and how to shop effectively
Health Fair
March 12, 2015
Approximately 400
students
Providing students at the event with
information about the Student
Cupboard and Food Security
Project through tabling
Eating for
Longevity
workshop
April 13, 2015
4 students, 2 staff
Presentation by Stephanie Annett at
the Health Center on eating healthy
for a long life
Eating Well on a
Budget workshop
April 16, 2015
5 students, 2 offcampus members
(from COS)
Presentation by Stephanie Annett at
the Health Center on healthy eating
and how to shop effectively
Hunger Banquet
April 30, 2015
Approximately 200
students and 185
campus and
community
Hunger awareness and fundraising
event for the Student Cupboard
(culminating class projects for five
classes)
Assessment Projects
•
•
Student Cupboard Operation Hours survey (needs-based assessment).
o Most of the hours the Student Cupboard was already providing were efficient for student
needs; however students were looking for weekend operational hours in addition to week
days.
o Added Sunday hours per student request (after a month open with Sunday hours, it was
found that during the summer, students were not utilizing weekend hours, so they will be
postponed until the fall semester).
Education and Resources Survey (needs-based assessment).
Academic Collaborations
•
The Food Security Project collaborated with the following departments and programs over the
past year: Public Health, Sociology, Richter Center, Business Management, Mass
Communication and Journalism, Health Science, University Courtyard, and the Student Health
Food Security Project
•
and Counseling Center.
Off campus, the project collaborated with: CalFresh through Metro Ministry, The Terraces at San
Joaquin Gardens, as well as individual donors and volunteers.
Peer Educators/Mentors
•
The Food Security Project currently does not have any peer educators or peer mentors. The
Student Cupboard has one operations assistant (student assistant position), and provides class
projects for three-five classes each semester, as well as two Mass Communication and Journalism
internship positions.
Awards and Accolades
•
The Food Security Project received recognition from the CSU Chancellor’s Office for being one
of the most comprehensive food security programs in the CSU system. Dr. Rashida Crutchfield
(from CSU, Long Beach) visited Fresno State to complete a focus group with those highly
involved in the Food Security Project for her research project for the Chancellor.
Community Service
Volunteers and Volunteer Hours
• The Student Cupboard provided approximately 114 volunteer hours for approximately 278
students and community members from November 2014 to May 2015. Students were able to
volunteer on non-distribution days for two hours helping with stocking Student Cupboard
shelves. Non-student volunteers were able to come in during distribution hours to assist students
with the process, share recipes and cooking tips with them, and assist with stocking the shelves.
The Student Cupboard collaborates with the Terraces at San Joaquin Gardens, a retirement
community nearby.
Money Raised
• The Student Cupboard received many donations from the community and student
clubs/organizations throughout the year. Approximately 2,700 food and hygiene items were
donated at various times. Monetary donations received included approximately $8,500.
Food Security Project
Feature Story
Launch of Student Cupboard
Through the Food Security Project, the highlight of the year, and the most successful initiative so far, has
been the launch of the Student Cupboard. The Student Cupboard launched on November 24, 2014, the
week of Thanksgiving. Approximately 150+ students, staff, faculty and community members attended
(including news crews and reporters), to share in the momentous occasion. Since opening, the Student
Cupboard has continued to support more students each month. Students have shared with the Student
Cupboard that they are greatly appreciative of the program and wouldn’t know where their next meal
would come from without the program. It has been shared with staff that “the Student Cupboard is one of
the best programs that Fresno State has to offer for its students,” and “the Student Cupboard has truly
been a blessing. I can't tell you how much I appreciate the food and hygiene products that you supply me
with. Thank you!” The Student Cupboard has also provided a place for many individuals to volunteer and
make donations.
Financial Information
How many student positions did you employ this fiscal year (2014-15)?
# of Positions
# of Student Employed
Food Security Project
Work Study
Non-work Study
Graduate Assistant
Intern
Total
0
1
0
2 unpaid
3
0
1
0
2 unpaid
3
What was the total amount that you project will have been spent on student compensation at the end of
this fiscal year?
Wages/Stipends $4,650
Scholarship $0.00
Apart from students who are compensated through stipend or scholarship, how many will have regularly
served as non-paid volunteers or interns in your department?
Volunteer Approximately 278 students and community
volunteers
Interns (Unpaid/Graduate) 2 (unpaid undergraduate students)
How much money was raised in revenue from programs or services provided? (Do not include
sponsorships or donations)
Total Revenue $0.00