Organizational aspects of the Conformity
Assessment: role and relationship
between the
Designating Authorities,
Conformity Assessment Bodies,
Certification Bureaus and Test labs
Presented by: Chammem Abdelkarim
Chammem.abdelkarim@cert.mincom.tn
Electronic Procedures of type approval
for mobile terminals: Tunisian approch
Presented by: Chammem Abdelkarim
Chammem.abdelkarim@cert.mincom.tn
1
Plan
1
Introduction
Procedure
2
3
System Information & Business Application
4
One Stop Shop Online Services
5
Statistics
Conclusion
6
3
Presented by: Chammem Abdelkarim
April 2016
Plan
1
Introduction
Procedure
2
5
6
4
3
System Information & Business Application
4
One Stop Shop Online Services
Statistics
Conclusion
Presented by: Chammem Abdelkarim
April 2016
2
1- Introduction
Control and examination organisms play a
major role in security of property and of
persons. They are involved in many areas of
control
such
as:
Industrial,
electrical
installations, welding, snap-on apparatus, food
processing
industry,
health,
environment,
building, tourism, information technology.
In this context the One-Stop Shop of
Information Technology and Communication has
been created by decree 2639 on 21 July 2008 in
order to provide administrative authorizations
dealing with import operations and marketing
systems.
5
Presented by: Chammem Abdelkarim
April 2016
Plan
1
Introduction
Procedure
2
5
6
6
3
System Information & Business Application
4
One Stop Shop Online Services
Statistics
Conclusion
Presented by: Chammem Abdelkarim
April 2016
3
2- Procedure
Procedure is an orderly and formal
description of series of operations and instructions
to make the system consistent shared reliable and
credible. It specifies in particular
Different tasks and their modalities of execution,
The respective responsibilities of the different
dealers or operators,
The methods of establishment of the different
documents necessary for administrative, financial,
accounting, operational and technical management,
 Control modalities
system information.
7
at
every
stadium
Presented by: Chammem Abdelkarim
of
the
April 2016
2- Procedure
Written procedures, validated and integrated
in our business applications allows each agent to:
Act with Perfect knowledge of the system,
Process documents according to the pre-defined
conventions easily,
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Presented by: Chammem Abdelkarim
Decembre 2016
4
2- Procedure
It represents also:
An efficient tool of training for newly recruited,
transferred or appointed provisionally employee,
A written
support for the execution of daily’s
agent tasks,
Monitoring tool for internal and external auditors.
9
Presented by: Chammem Abdelkarim
Decembre 2016
Plan
1
Introduction
Procedure
2
5
6
10
3
System Information & Business Application
4
One Stop Shop Online Services
Statistics
Conclusion
Presented by: Chammem Abdelkarim
April 2016
5
3- System Information & Business Application
11
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
a) System Information (Definition)
A
system information (SI) is a group
organized by resources (hardware, software,
personnel, staff, data and procedures) who allows
to collect, to regroup, to classify, to deal and to
broadcast information in a given environment.
The perimeter of the term System
Information can be different from an organization
to other one and can cover depending on
circumstances all or part of the following
elements.
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Presented by: Chammem Abdelkarim
April 2016
6
3- System Information & Business Application
a) System Information (Definition)
 Data base entreprise,
 Tool of Customer Relationship Management,
 Business applications,
 Network infrastructure,
 Data servers and of storage systems,
 Application servers,
 Security device.
13
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
a) System Information (objectives)
The
system
information
coordinates
the
activities of the organization. It is the vehicle of
communication in the organization. Besides, SI
represent all resources and systems (persons,
material,
software)
organized
for
following
objectives:
14
Presented by: Chammem Abdelkarim
April 2016
7
3- System Information & Business Application
 The
optimization
management
of
the
processes
of
 The
coherence
and
homogeneity
of
information (the single file articles, the single
file clients, etc.) who allows to respect norms,
 Integrity and uniqueness of the System
information,
 Sharing
the same system information
facilitating internal communication or mobility.
15
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
b) Business Applications (Objectives)
The One-Stop Shop has develop a specific business
application in order to:
 Computerize and automate
technical control processes,
approval
 Ensure the effectiveness and
processing customer requests,
speed
and
of
 Ensure transparency of approval procedures
and technical control,
16
Presented by: Chammem Abdelkarim
April 2016
8
3- System Information & Business Application
b) Business Applications (Objectives)
 Reduce the time required for the clearance of
samples,
 Guarantee an adequate service and a better
quality,
 Favor communication between colleagues,
17
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
b) Business Applications
Modules to be integrated
 Consultation and regulation,
 Statistics and reporting,
 Workflow to ensure traceability,
 Risk management,
 Security,
 Backup,
 Search,
18
Presented by: Chammem Abdelkarim
April 2016
9
3- System Information & Business Application
 Consultation and regulation
19
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
 Statistics and reporting
20
Presented by: Chammem Abdelkarim
April 2016
10
3- System Information & Business Application
 Workflow
21
to ensure traceability
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
 Security
22
Presented by: Chammem Abdelkarim
April 2016
11
3- System Information & Business Application
 Backup
23
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
 Search module
24
Presented by: Chammem Abdelkarim
April 2016
12
3- System Information & Business Application
Customer’s samples management
An organization of technical control or a
measurement laboratory should have a store in its
places to take delivery of samples taken by the
inspector or deposited directly by the importer.
The reception of these samples, their stocking,
their exit and all the input and output movements
have to be to manage by a written procedure.
25
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
Customer’s samples management
The automation of procedures using a
working flux (Workflow) included into a module of
management of samples will provide a quick
access to the various locations of products.
The responsible of the store must index the sites
of samples while creating zones (zones of
products object of requests of approvals, a second
zone reserved for articles object of requests of
conformity, a third one for those of technical
import control).
26
Presented by: Chammem Abdelkarim
April 2016
13
3- System Information & Business Application
Customer’s samples management
The place of warehousing of samples must be a
sure place secured and monitored by surveillance
cameras. It is primordial that it is not wet or
basement to preserve the proper functioning of
the product and to avoid any flood disaster.
The IT management module of these samples
should include mandatory fields such as:
27
Presented by: Chammem Abdelkarim
April 2016
3- System Information & Business Application
Customer’s samples management
The type or designation,
The brand name,
The model,
The quantity,
The customer name,
The serial number,
The folder reference,
28
Presented by: Chammem Abdelkarim
April 2016
14
Plan
1
Introduction
Procedure
2
5
6
29
3
System Information & Business Application
4
One Stop Shop Online Services
Statistics
Conclusion
Presented by: Chammem Abdelkarim
April 2016
4- One-Stop Shop online services
The one-stop shop gives to his customers and
to the various partners (control organism) a
multitude of benefits and of services across client
services, partner and job included at the level of
its site web https://guichetunique-tic.cert.tn.
He
assures besides
a
big suppleness
and
simplicity of use for the store of requests client,
their consultation and their coherent.
30
Presented by: Chammem Abdelkarim
April 2016
15
4- One-Stop Shop online services
 Authentification
31
Presented by: Chammem Abdelkarim
April 2016
4- One-Stop Shop online services
 Consultation
32
Presented by: Chammem Abdelkarim
April 2016
16
4- One-Stop Shop online services
 Deposit of application
33
Presented by: Chammem Abdelkarim
April 2016
Plan
1
Introduction
Procedure
2
5
6
34
3
System Information & Business Application
4
One Stop Shop Online Services
Statistics
Conclusion
Presented by: Chammem Abdelkarim
April 2016
17
5- Statistics
Demand relating to telecommunications equipment
Between:01/01/2016 And: 31/03/2016
16000
14574
14000
100%
120.0%
100.0%
12000
80.0%
10000
8000
4000
60.0%
6280
6000
952
1859
6.5%
2000
43.1%
4007
813
323
12.8% 5.6%
27.5%
31
0.1%5 0.0%
2.2%
0
Nbr des demandes
35
40.0%
17
205
82
0.2% 0.6% 1.4%
20.0%
0.0%
% par rapport au total
Presented by: Chammem Abdelkarim
April 2016
5- Statistics
Number of applications submitted to the GU-Tic
Between: 01/01/2015 And: 31/12/2015
100%
9870
4499
66%
30%
536
DÉPOSÉES DIRECTEMENT AU GU-TIC
36
15064
DÉPOSÉES VIA LE WEB
4%
DÉPOSÉES VIA TTN
Presented by: Chammem Abdelkarim
1%
159
PARVENUES DU MINISTÈRE DE
COMMERCE
NBR TOTAL DEMANDES DÉPOSÉES AU
GU-TIC
April 2016
18
5- Statistics
Processing delays of application to release equipment
from the custom for testing purposes Year 2015
2.5
2.5
2
2
1.98
2.11
1.5
2.02
1.8
1.73
1.62
1.5
1.43
1.21
1
1
0.5
0.5
0
0
Retrait pour homologation
Retrait pour conformité
Moyenne mensuelle (demande clôturée)
37
APE
Admission temporaire
Moyenne des moyennes (demande clôturée)
Objectifs
Presented by: Chammem Abdelkarim
April 2016
5- Statistics
Processing delays of application processed by different offices Year
2015
12
10
9.53
10
9.1
8
10
10
11
10.4
10
10
8.75
7
8.35
5
6
6.05
5.5
7
3.92
4
3.51
2
0
Attestation d'homologation Attestation de conformité
Moyenne mensuelle (demande clôturée)
38
AMC
Avis technique D41
Avis technique
Moyenne des moyennes (demande clôturée)
Presented by: Chammem Abdelkarim
Contrôle équipement radio
maritime
Objectifs
April 2016
19
Plan
1
Introduction
Procedure
2
3
System Information & Business Application
4
One Stop Shop Online Services
5
6
39
Statistics
Conclusion
Presented by: Chammem Abdelkarim
April 2016
6- Conclusion
Following a well-written set of procedures helps
employees to learn about and to do many or all
aspects of their jobs independently,
 They are also sets of instructions employees
follow to ensure that they carry out specific tasks
thoroughly and consistently
They are tailored for the organization and the
job, not to a specific employee,
40
Presented by: Chammem Abdelkarim
April 2016
20
6- Conclusion
 By
following procedure, even the newest
employee can learn quickly about how the
organism operates and why,
 Procedures
should be reviewed and updated
periodically to reflect changes.
41
Presented by: Chammem Abdelkarim
April 2016
Chammem.abdelkarim@cert.mincom.tn
42
Presented by: Chammem Abdelkarim
April 2016
21