Enrollment Services Program
Plan
June 2012
Tama Bolton, Director
Table of Contents
Enrollment Services ................................................................................................................. 3
Department Description…………………………………………………………………………………………3
Goals of Enrollment Services .......................................................................................................... 3
Student Success……………………………………………………………………………………………....………4
Review of Accomplishments ........................................................................................................... 4
Program Directions and Recommendations ............................................................................ 5
Financial Aid ............................................................................................................................... 6
Office Description and Mission…………………………………………………………………....………….6
Student Success ................................................................................................................................... 7
FASO Budget ...................................................................................................................................... 10
Review of Accomplishments ........................................................................................................ 10
Program Directions and Recommendations ......................................................................... 11
Admissions & Records ......................................................................................................... 12
Office Description and Mission ................................................................................................... 12
Student Success ................................................................................................................................ 13
A&R Budget ........................................................................................................................................ 17
Review of Accomplishments ........................................................................................................ 17
Program Directions and Recommendations ......................................................................... 17
Appendix ................................................................................................................................... 18
ENROLLMENT SERVICES PROGRAM PLAN
2
Enrollment Services
Office Description
In July 2012 Cabrillo initiated a pilot program of Enrollment Services designed to
integrate operations of the offices of Admissions & Records (A&R) and Financial Aid &
Scholarships (FASO). This plan was approved to become permanent in January 2013.
The leadership structure includes a Director of Enrollment Services and assistant
directors in each office. (See appendices A and B). Although each office has its unique
function there are functions common between the offices, which are strengthened by
working as a larger team.
Mission and Values
In the coming year, the Enrollment Services group will define its mission and values.
Goals of the Enrollment Services
•
•
•
•
•
Maximize services to students and streamline processes when possible.
Increase the use of technology to enable Staff to be more efficient and effective
with general student service and spend more time with students in need of extra
attention/instruction/support.
Increase Staff members’ knowledge of all aspects of Enrollment Services
through collective meetings, joint professional education, and eventual crosstraining within functional areas.
Increase Enrollment Services’ potential to meet the Santa Cruz County
Commitment goals through the use of technology and personalized service to
individual students in need.
Ensure consistency in attention to policy and procedures for the Watsonville and
Aptos campuses while providing necessary services for the unique students of
either campus.
Campus Relationships
When staff of A&R and Financial Aid work with students and learn of their needs, they
are knowledgeable of campus resources and refer students to offices such as the
Bookstore, Counseling, EOPS/DSPS, Assessment, the College Bank, Student
Employment, Student Affairs, the Veterans Center, Health Services, Learning
Communities, Tutoring services, Student Government and Clubs; computer, math,
writing and language labs.
Since so much of the operations of A&R and Financial Aid are technology based the
Information Technology (IT) Department is an integral campus collaboration for the
telephone, internet and database systems. We are fortunate to have strong working
relations and maintain ongoing communications between departments. The role of the
Financial Aid and A&R Technology Specialists are to ensure that the technical aspects of
the office operations are handled in-house such as hardware, software, the website, etc.
ENROLLMENT SERVICES PROGRAM PLAN
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However, for special projects, system upgrades and higher levels of programming needs,
the Technology Specialists each have a point person in IT.
Student Success
Students benefit from the informed staff now that the two departments are working
closely together. In the coming year, the group will determine an appropriate
Enrollment Services learning outcome for the students.
Enrollment Services Budget
During 2012-2013, a portion of the budgets from A&R and FASO will be blended for
general operational items such as office supplies and equipment contracts. However,
due to the unique nature of each office, separate budgets will be maintained.
Review of Accomplishments
With the transition of the past year, many lessons have been learned and many
opportunities still present themselves. The 2011-2012 year has been one of significant
time spent on introspection of both offices, exploring commonalities while also
considering options for the future due to the impacts of budget reductions.
Enrollment Services Staff Retreat (January 20, 2012)—Staff of both offices were involved
in a full day team building retreat where discussions were geared toward evaluating the
systems utilized by both offices, identify differences and opportunities for improvement.
Stakeholder Input Gathering Session (February 24, 2012)—Staff attended an afternoon
meeting to consider campus and departmental goals while also engaging in group
discussions about how various tasks and duties might be impacted if there were
reductions of positions. Observations were made and suggestions provided about items
that could be discontinued, possible electronic solutions, and processes streamlined.
Weekly Enrollment Services staff meetings are held to ensure that all are informed of
campus and office related items.
For the past two semesters the Enrollment Services staff and other closely interrelated
Student Service offices have met to update one another on pertinent changes in the
respective offices that others need to know. The group determined to continue doing
this by mid-term each semester.
Trainings are held each month, either as separate offices or Enrollment Services, to
provide ongoing professional development and informative sessions to stay abreast of
policy and procedure updates. Also, several staff attended computer trainings provided
by the Cabrillo Extension in order to improve their computer skills.
ENROLLMENT SERVICES PROGRAM PLAN
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Program Directions and Recommendations
As a result of the discussions at the retreat and Stakeholder Input Gathering Session
many suggestions for change were proposed and are being considered. The following
are those of highest priority.
Services to Students at the Counter—One common aspect to each office on either
campus is providing services to students at a counter. This topic was addressed to
determine if any aspects could be combined, streamlined or revised. It was discovered
that there is a lack of continuity in levels of service and information provided to
students, it is difficult to keep up on ever changing policies/procedures, and there are
concerns about inconsistent practices and systems for maintaining privacy for students.
Plans:
• Improve services to students at the counter—
o Improved lighting in the A&R counters; in progress, Maintenance
contacted (May 2012).
o Ensure consistency in policy, procedure and practice
 Re-class A&R Assistants and FA Program Specialists as Enrollment
Service Specialists and cross-train to assist students with services
for both areas.
 Pilot this model in Watsonville; gather ongoing feedback to
determine feasibility for Aptos (July 1, 2012)
o Implement a Q&A site on the campus intranet with current policies and
procedures for Student Services staff to use to stay abreast. (Spring 2013)
• Improve practices for ensuring privacy for students (on the phone and at
counter).
o Consider options for counter space configuration to better ensure privacy
in progress, Maintenance contacted (May 2012).
o Encourage students to meet with Advisors in the Advising Room for more
confidential topics; ongoing.
o Provide training and tools for staff and student assistants about FERPA
 Update the BP/AR to reflect revised 2012 FERPA regulations (June
2012)
 Establish a standard policy for both offices in reference to
providing information about students on the phone and in person.
(June 2012)
 Train staff and student assistants with tools for implementation;
establish timeline for ongoing training. (July 2012; to be done
annually)
ENROLLMENT SERVICES PROGRAM PLAN
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Financial Aid
Office Description
The Cabrillo Financial Aid and Scholarships Office(FASO) operates as a department of
the Student Services component under the direction of the Vice President of Student
Services with offices on the Aptos and Watsonville campuses. FASO is committed to
providing financial assistance in the form of grants, loans, work-study and scholarships
to all eligible students in a manner that is in compliance with federal and state
regulations as well as district policy.
Mission
Our mission is to forge a partnership with our students, in order to provide financial
assistance to fund their vision of success in their academic and professional goals and
for lifelong learning.
Values
Our commitment is to offer professional, knowledgeable service with dedication,
integrity and respect for all people and cultures.
Financial Aid goes the extra mile to finance priceless educational opportunities thereby
enhancing our community and the world.
Goal of the office
The goal of the Financial Aid and Scholarship Office is to provide services and tools for
Cabrillo students who apply for financial aid so that they will successfully complete the
application process and meet deadlines.
Campus Relationships
College components with closely related office functions to FASO with overlapping or
inter-component collaborations include:
Other Campus
Component
Counseling
Payroll/Business
Services
College Bank
Assessment
Faculty
Student Employment
Student Affairs
Cabrillo Foundation
Collaborations with FASO
Student matters such as Education Plans, Maximum time
limitations, clarification of regulations and procedures.
Staff & student payroll; office budget; processing and
reconciliation of award, categorical and scholarships funds.
Processing of student aid; refunds to students via HigherOne
Matters pertaining to Ability to Benefit
Tracking student attendance, student progress reports
Coordination of efforts for Work Study program
Emergency loans for students; disruptive student issues
Routing of funds, awarding and processing Scholarships
ENROLLMENT SERVICES PROGRAM PLAN
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Other campus offices the FASO interacts with in the course of their work include: Fast
Track to Work, EOPS, Health Services, Campus Sheriff, the Veterans Center,
International Student Coordinator, Honors Program, Athletic Programs, and Outreach.
Student Success
Financial Aid and Scholarship Office’s Student Learning Outcome: Students who apply
for financial aid will be able to complete the application process and meet deadlines.
Assessment of SSLO
When a student fills out the Free Application for Federal Student Aid (FAFSA) they have
the option to list up to ten colleges or universities that they are interested in attending.
Therefore, a college will have applications submitted for those considering attending
and those whose actually enroll. An incomplete application is rejected but the college
has the option of following through with the applicant to inform them of the steps
required for completion. In the 2008-2009 school-year , FASO made the commitment to
send emails to inform and encourage all applicants to finish the steps required.
Statistics gathered
The statistics utilized for assessment include the number of applications received, those
who enrolled at Cabrillo and applications completed. Also included are the numbers of
rejected applications, emails sent to those applicants and the number of those
completed.
Results
Students Registered
Applications Received
Financial Aid Applicant + Enrolled
Emails sent about rejected applications*
Rejected Applications Resolved
Unfinished Rejected Applications
Completed Files
2008-9
24,352
7,639
5,890
759
588
171
4,167
2009-10
22,330
9,438
989
621
368
5,098
2010-11
21,233
10,691
7,897
1,649
1,042
607
4,880
*Email reminders are sent to students with a rejected application until issues are resolved.
Outstanding areas based on the results
• The US Department of Education continues to make the FAFSA more userfriendly (i.e. smart functionality, IRS tax data retrieval tool to import income tax
data into the application) which makes it easier for students to fill out the
application and provides more accurate data thus ensuring more successful
submission of completed applications. In many instances, this has eliminated the
need for students to submit more documentation to the college, which speeds
up the award time.
ENROLLMENT SERVICES PROGRAM PLAN
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•
•
Students who wanted to be considered for financial aid but whose application
was incomplete, were able to complete the process and be awarded the aid for
which they were eligible.
As part of the yearly award process, the FASO incorporates an ongoing
evaluation of services when making plans for the next years’ procedure manual,
training manuals for student assistants, electronic forms, instructions to
students, website and publication information in the Process Committee. This
Committee consists of representatives of the office from each campus
(Watsonville & Aptos) and a staff member from each job classification for the
office (Assistant Manager, Technology Specialist, Financial Aid Advisor and
Financial Aid Program Specialist). Throughout the year committee members are
conscious of finding ways to improve their interaction with students by email, on
the phone, at the counter and FAFSA workshops and seek feedback from other
staff in order to make revisions to improve services and clarify directions.
Student needs revealed or areas requiring attention
• In keeping with the improvements to the FAFSA, the FASO sees an opportunity
to also improve its automated awarding process.
• In 2011-2012 there were numerous new regulations passed impacting, and in
some cases limiting, aid available to students changing many aspects of the
financial aid process. Although this adds more information for those new to
financial aid, returning students are now faced with new realities making the
process more complicated than before.
• It is important that staff are confident using the tools available to them to assist
student and fully aware of the policies which they are required to enforce and
inform students about. Staff development opportunities could be strengthened
to ensure that the office's Student Learning Outcome remains part of the focus
of trainings.
Areas to improve in order to promote student learning and services
Plans
Next Steps
Timeline and any Costs
1. Implement an earlier and more automated award process.
Determine award packages
earlier. Past award periods
began in late July, early
August.
Start processing awards in
June
June 2012
Start processing awards in
April
April 2013
ENROLLMENT SERVICES PROGRAM PLAN
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Plans
Further automate the
awarding process
Next Steps
Timeline and any Costs
Work with a Datatel
consultant to review
current setup to ensure
that the system is
functioning at full capacity;
and obtain necessary
training on automation
methods.
June 2012; $4,000
Implement necessary
changes; train staff.
July 2012
2. Improve forms, instructions and documents for students.
Provide details of all new
regulations for students so
they will be aware of them
and understand how they
are impacted during their
time at Cabrillo and beyond
since the regulations are
nationwide for all levels.
Post details about the new
regulations in publications
and on the website.
Spring 2012
When available from the
Dept. of ED, inform and
teach students to use the
new tool to monitor their
status toward their lifetime
Pell limit.
As soon as possible
3. Strengthen support services to ensure student learning
Create an “Employee
Learning Outcome” and
appropriate assessment
measurements that are
complementary to the
“Student Learning
Outcome” to use as a
foundation for more
purposeful staff
development and trainings.
Include staff in the
development of the
outcome and assessment
tools.
July 2012
Plan trainings and
development opportunities
August 2012
Implement and assess
trainings
Ongoing
Assess the ELO annually
July 2013, etc.
ENROLLMENT SERVICES PROGRAM PLAN
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FASO Budget
General Fund Budget for 2011-2012:
Categorical Fund Budget for 2011-2012:
Total Operation Budget:
$578,359
$391,933
$970,292
Review of Accomplishments
•
•
•
•
•
•
•
•
•
•
•
•
•
Better trained student assistants
Cross training of specific programs has provided helpful backup
FASO is enjoying more campus visibility and being involved in campus
conversations
Long lines were once a year around feature, now only certain points in a
semester
Office communications and planning have improved with use of shared
calendars, scheduling and messaging tools
Outreach materials and presentation are better structured
Procedural manuals are greatly improved
Processes have been streamlined and we continue to seek ways to further
streamline
Several efforts are in place to ensure a student’s privacy during communication
in the office setting
Significantly reduced paper use, great strides towards a paperless office
operation
Staff has a better overall knowledge of the workings of the office
Technology resources available for students—computers in the lobby, scanner
for students, messages sent using Facebook and Twitter
Working closer with A&R has improved understanding of shared responsibilities
and awareness of overlapping policies and procedures
ENROLLMENT SERVICES PROGRAM PLAN
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Program Directions and Recommendations
To ensure that all aspects of the FASO operations are in compliance with federal
regulations we will be utilizing assessment tools available to help schools with
compliance and improvement activities. Developed in collaboration with the
Deptartmentof Education and financial aid professionals, the Federal Student Aid (FSA)
Assessments contain links to applicable laws and regulations and a guide to thorough
review. The following assessments will be conducted in the 2012-2013 school year and
every other year thereafter or when new regulations are released.
•
•
•
•
•
•
Creating policies and procedural
manuals
Automation
Consumer Information
Default prevention and
management
Fiscal Management
Institutional Eligibility
•
•
•
•
•
•
Return of Title IV Funds
Student Eligibility
Satisfactory Academic Progress
Verification
Federal Work Study
FSEOG Federal Supplemental
Educational Opportunity Grant
(FSEOG)
ENROLLMENT SERVICES PROGRAM PLAN
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Admissions & Records
Office Description
The A&R office oversees the registration process and maintains academic records for
current and former students in accordance with the provisions of federal and state
regulations and professional standards. Graduation petitions and eligibility reviews are
conducted as per deadlines outlined in the academic calendar. A&R is also a point of
contact to answer questions or provide information for faculty, counselors, staff and
administrators.
Mission
A&R is dedicated to providing an open door to student success. Through ongoing
training, and with the assistance from technology, we strive to deliver timely and
exceptional service, with friendliness and sensitivity, to our diverse community.
Values
We are committed to imparting a high level of respect for others and creating and
maintaining records with accuracy and confidentiality.
Goal of the office
It is the goal of the Admissions & Records Office to provide assistance and information
for students to utilize WebAdvisor to enroll in courses and track academic progress.
Campus Relationships
College components with closely related office functions for A&R with overlapping or
inter-component collaborations include:
Other Campus
Component
Counseling
Payroll/Business
Services
College Bank
Assessment
Faculty
Student
Employment
Student Affairs
Articulation
Collaborations with A&R
Daily interactions regarding student situations, clarification of
policies and procedures for either area; transfer; prerequisites;
mutual use of student transcripts.
Staff & student payroll; office budget; Apportionment Reporting;
Student fees; refunds to students via HigherOne
Matriculation and placement score matters; coordination of
Running Start event
Providing assistance with registration, grade posting and census
rosters, addressing student issues.
Arrangements for A&R Student Assistants
Parking permits, disruptive student issues, student hearings,
Course articulation
ENROLLMENT SERVICES PROGRAM PLAN
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Allied Health
Programs
Evaluators provide a service of evaluation of transcripts for
program applicants.
Other campus offices A&R interacts with in the course of their work: EOPS, DSPS, Fast
Track to Work, Transfer Center, Health Services, Campus Sheriff, the Veterans Center,
International Student Coordinator, Honors Program, Athletic Programs, and Outreach.
Student Success
A&R Student Learning Outcome: Students will utilize services provided by WebAdvisor
to enroll in courses and track academic progress.
Although there was a time when a student depended solely upon the staff of the office
Admissions & Records to perform enrollment tasks for them technology has provided an
opportunity for Cabrillo students to be substantially more self-sufficient. In some
instances, the technology available to our students is not at the level they expect based
upon their personal interactions with technology in other aspects of their lives and yet
we also work with students completely unfamiliar with technology who require
assistance learning to navigate electronic forms and systems. Knowing this, we
continually strive to develop methods in order to provide the support necessary to
accommodate the full spectrum of students as we teach our students what they need in
order to meet the requirements of this aspect of being a student. WebAdvisor is the
name of the portal through which students register for or drop courses, review their
grades, update their contact information, and pay their fees.
Assessment of SSLO
Assessment of the SSLO included utilizing the statistics from information system
(Datatel) which indicates the of percentage of students who enrolled in courses by using
WebAdvisor; questions submitted by students through the interactive web question and
answer feature; and ongoing feedback from internet users of the Cabrillo website.
Statistics gathered
The statistics below show the percentage of registrations performed by the student
utilizing WebAdvisor. Up until the spring of 2010, students had the option of registering
using a telephone registration system called Hawk Talk or online with WebAdvisor in
addition to the option of A&R staff doing their registration for them. So, at this point
the only enrollments that aren't input through the web by the students are exceptions.
For instance: noncredit labs and in-service class registrations are added by staff; issues
like schedule conflicts, petition for repeat exceptions, late add petitions, etc. must be
added by staff; and occasionally staff elect to enroll a student instead of guiding them
through the registration process.
These statistics are on enrollments. There are multiple enrollments per student. It is
likely that nearly all students registered in at least one class through the web.
ENROLLMENT SERVICES PROGRAM PLAN
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Results
% using
Web
Advisor
8%
14%
17%
Term
2004 Fall
2005 Winter
2005 Spring
2005 Summer
18%
2005 Fall
2006 Winter
2006 Spring
2006 Summer
Notes
Term
New version of
WebAdvisor
2008 Summer
2008 Fall
2009 Winter
% using
Web
Advisor
43%
48%
54%
2009 Spring
54%
27%
27%
26%
30%
2009 Summer
2009 Fall
2010 Winter
2010 Spring
58%
58%
63%
51%
2006 Fall
35%
2010 Summer
74%
2007 Winter
2007 Spring
2007 Summer
2007 Fall
2008 Winter
2008 Spring
2008 Summer
41%
39%
37%
36%
25%
43%
43%
2010 Fall
2011 Winter
2011 Spring
2011 Summer
2011 Fall
2012 Winter
2012 Spring
82%
78%
87%
87%
90%
98%
94%
Notes
Hawk Talk
discontinued
Feedback from internet users—Campus policies, procedures, and registration
information is available in print in the Schedule of Classes and Catalog or electronically
on the Cabrillo website. There are two interactive tools on the website which students
may use to ask questions or provide feedback and are tools for A&R to gauge areas of
strength or weakness in order to revise the website.
The Cabrillo Q&A page is a custom site, which provides answers to Frequently Asked
Questions and an opportunity for students to submit additional questions. An A&R
representative answers the questions which are added to the database of questions.
Available reports provide details on usage, most popular questions, most recent
questions and unanswered questions. The following information is on usage of the Q&A
site for A&R, Counseling and Financial Aid combined as of May 2012 since
implementation in October 2011.
Q&A Usage Stats
Description
Visits
Total Response Views
Question Searches
Response Views From Searches
Questions Submitted
Value
4182
4080
599
177
160
Web users also have the option of commenting on the format of the website in general
ENROLLMENT SERVICES PROGRAM PLAN
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or specific pages. On each webpage is an option to leave feedback on whether or not
the page was helpful. Users are asked the primary reason for their visit, may select a
series of options summarizing their experience and are invited to leave comments or
suggestions.
Outstanding areas based on the results
• The role of A&R staff has changed from doing things for students to teaching
them to navigate the systems available on the campus website and in
WebAdvisor. In order to do this, staff can provide assistance to students on the
phone as students use computers off campus, or in the office lobby walking
them through internet pages.
• The website is an effective information tool for students. The Q&A site is
especially helpful since the offices of A&R, Financial Aid and Counseling also are
providing answers.
Student needs revealed or areas requiring attention
• Currently there are practices which cause a delay in a student’s registration that
and could be improved by providing registration related information directly on
WebAdvisor.
• There is potential to increase the percentage of registrations completed by
students on WebAdvisor.
• In order for our students to learn to be successful, staff need to be fully prepared
and knowledgeable about processes and policies with a focus on student
learning in order to provide a maximum level of service.
Areas to improve in order to promote student learning and services
Plan
Next Steps
Timeline and any costs
1. Increase information available to students in WebAdvisor to further encourage self
sufficiency and prevent delays in registration.
The assigned time and date
that a student is permitted
to register will be available
on WebAdvisor.
Students with holds on
their accounts will see
details of the hold and
information on who to
contact to resolve the hold.
Meet with IT to determine
level of assistance needed
to make this happen and
submit the required
Charter (service request)
These two items are on the
IT priority list. We are
patiently awaiting for them
to rise to resolution.
Complete the A&R required
tasks as assigned by IT
ENROLLMENT SERVICES PROGRAM PLAN
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2. Increase the percentage of registrations completed in WebAdvisor and reduce the
number of registrations done by exception.
Expand WebAdvisor
orientation sessions to
offer to all students, not
only at annual Running
Start event
Coordinate with Counseling
to facilitate sessions
Create assessment
measures to assess
effectiveness
Conduct the sessions
Phase 1—online
applications
Fall 2012; No funds but
staff time;
Fall 2012
Phase 2—online
registration
Fall 2013; No funds but
staff time;
Explore the possibilities of
creating options for
automated wait list and
late add registrations.
Consultation with Cabrillo
IT and possibly Datatel
Fall 2014; Costs to be
determined based on local
ability.
Computer monitors at A&R
service window for staff to
show students how to
navigate website for simple
scenarios.
Revisit configuration of
counter space/setup.
Purchase monitor and
hardware for dual monitor.
Pilot in Watsonville;
Summer 2012; $1,500.
Provide outreach
opportunities for in-service
classes to teach
participants how to apply
and register online.
Spring 2013
Fall 2012; No funds but
staff time;
3. Strengthen support services to ensure student learning
Create an “Employee
Learning Outcome” and
appropriate assessment
measurements that are
complementary to the
“Student Learning
Outcome” to use as a
foundation for more
purposeful staff
development and trainings.
Include staff in the
development of the
outcome and assessment
tools.
July 2012
Plan staff trainings and
development opportunities
with both ELO and SSLO as
focus
August 2012
Implement and assess
trainings
Ongoing
Assess the ELO annually
July 2013, etc.
ENROLLMENT SERVICES PROGRAM PLAN
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A&R Budget
General Fund Budget for 2011-2012: $867,398
Review of Accomplishments
•
•
•
•
•
Implementation of technology solutions since last Program Review
o WebAdvisor providing faculty the ability to submit grades online and
students to register and track their progress.
o Online Add Codes for permission to add classes online without standing
in line.
o Implementation of the ability to drop courses, student and faculty.
o Online enrollment and degree verifications
Concensus from the Staff: “When there’s a storm, we always pull together”
(WebAdvisor crashes; Running Start, etc.)
Strong campus knowledge base and history amongst staff.
Response time to inquiries and processing has greatly improved
Commendable attention to State regulations and flexibility in responding to and
implementing ongoing revisions.
Program Directions and Recommendations
•
•
•
•
•
Utilizing professional resources, conduct self assessment of various aspects of
A&R operations—
o Records and Transcript Guide 2011 (AACRAO); currently in process with a
goal for completion by the end of 2012.
o Records Retention Guide (AACRAO); to be completed by Spring 2013.
o A&R Self Audit (AACRAO); to be completed by Fall 2013.
Implement a similar method of evaluating services, processes and forms similar
to the FASO’s Process Committee.
o Will begin July 2012
Pursue opportunities to educate faculty and staff from other offices about
pertinent A&R information.
o Conduct a Flex workshop each semester; plans in place for Fall 2012.
Explore opportunities to maximize use of the phone system and create solutions
to maintain and improve the management of the level of daily telephone traffic.
o Work with IT to plan details; phase one to be implemented by July 2012
Implementation of technology solutions
o Online transcript requests by June 2012
o Online transcripts by December 2012
o Document imaging in place and functioning by June 2013
o Revised CCCApply online application by June 2013
ENROLLMENT SERVICES PROGRAM PLAN
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Appendix A: Organization Chart; Current arrangement
ENROLLMENT SERVICES PROGRAM PLAN
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Appendix B: Organization Chart; Phase 2 is the plan for revision in 2012-2013.
ENROLLMENT SERVICES PROGRAM PLAN
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