Section One: Program Overview 1. Background and History (Brief Overview) The Counseling and Educational Support Services (C&ESS) Division was created in July 2011, as the result of a college reorganization. The primary purpose of the move was to strengthen collaboration among core student success programs and services and to better improve outcomes for students. The former Instructional Development Division was eliminated and the programs and services formerly housed there were split among three areas: Student Affairs (Outreach and Recruitment), the VPI’s office (library, Articulation, and Honors Transfer Program) and C&ESS (Counseling, Matriculation, Assessment, DSPS, Learning Skills, Transfer and Career Center, International Students*and Puente* (*services also supported by additional offices). The C&ESS Division Office is staffed by the dean of C&ESS who is also the Matriculation Coordinator and one full-time administrative assistant. The Division Office was relocated to the Enrollment Services building (100) where it is in close proximity to the majority of its services—Counseling, Transfer and Career Center, and International Students program. 2. Mission and Purpose: The foundation of the C&ESS division is to provide services that support student success. Some of the Division’s services are part of the college’s long term and ongoing Matriculation services that have been in community colleges since 1986: support for accessible admissions processes, orientation to college, assessment for course placement, educational planning through the counseling process, follow-up efforts to keep students on track and collaboration with PRO to identify data that supports best practices for a range of student needs and services. The college mission states that “Cabrillo College is a dynamic, diverse and responsive educational community dedicated to helping all students achieve their academic, career, and personal development goals.” The goals of C&ESS are embedded within this institutional mission. The services are responsive to diverse student needs, providing services to those that need “high touch/high engagement” and those that prefer “low touch/higher technology” interactions. Academic and career planning along with personal development courses is the core of our services. The Core 4 is additionally embedded in the division’s services: Communication (reading, writing, listening, speaking and/or conversing); Critical Thinking and Information Competency (analysis, research, problem-solving); 1 Global Awareness (global systems and civics); and Personal Responsibility (selfmanagement and self-awareness, social and physical awareness, workplace skills). 3. Whom do we serve? The C&ESS Division Office provides direct support to the faculty and staff that provide services directly to students. This includes: The classified staff in Assessment, the counseling faculty that provide services to new and continuing students, the classified staff that assist students with appointments and general questions in counseling the classified staff that provide direct assistance to students in the Transfer/Career Center the counselor/coordinator of International Students the academic specialist director of DSPS, the counseling and Learning Skills faculty in DSPS the classified staff that provide direct services to DSPS students the counselor that co-leads the Puente Program On a secondary level, the C&ESS division office dean and administrative assistant serves/supports other managers in Student Services, community members, high school representatives, four-year institutions, unhappy students, other deans, staff in division offices and whomever calls our number by mistake. 4. In what collaborations are your department involved? Include any results of cross departmental dialog. Matriculation and the new Student Success efforts are all about collaboration. We have to consistently ask ourselves who else needs to be included in our plans and conversations. That can be individuals, departments, other services and college-wide efforts. Sometimes the division office is directly involved; other times it requests and/or asks others to be part of the collaborative dialogs. Examples and results for the division office include but are not limited to: Running Start- annual evaluation of the annual event and redesign based upon assessment of the high school participants (high school counselors and students) New Student Orientation-Foundation funding and redesign for 2nd year’s event (as of 5-13, event will not occur summer 2013 due to change in priorities) S4C- 4th Grade Experience- Foundation funding and co-oversight of coordinator; evaluation of 1st year event that led to process redesign for 2013 event Enrollment management strategies (A&R and Fin Aid); identification of need for input on letters to students, Watsonville Center services and processes 2 Instruction component—collaboration on plans around Student Success Act, basic skills, learning communities, etc. Class schedule and catalog development and revisions Faculty Senate- Student Success Act presentations and Flex activity which led to Student Success and Support Steering Committee Basic Skills Advisory Committee Chancellor’s Office- Matriculation and Counseling Advisory Committees PRO for data for program planning and improvement Other Student Services programs’ plans and services 5. New Directions: The recent developments that will and have already begun to have an effect on our division and the dean’s office, specifically, are aspects/recommendations of the Student Success Act of 2012. The changes that directly impact students must be understood, clearly communicated to students and staff (student services and instruction), processes revised if needed, new services designed and piloted, and services assessed for improvement or other changes. These changes are being identified now. The faculty and dean have provided updates to Faculty Senate (fall 2012), a flex activity for all faculty and staff (spring 2013), work groups on several issues with counselors (fall and spring 2012-13), a Region 4 meeting hosted at Cabrillo for best practices at other colleges (spring 2013), ongoing meetings with Chancellor’s Office for input and information, etc. Due to the passage of Proposition 30 in November 2012, the Instruction component transferred 12 permanent TUs to support the initiation of a pilot that began spring 2013. The approximately 850 students that will be part of the 2013 Running Start cohort will be required to enroll and complete a CG 51, .5 unit course, Intro to College, by the end of fall 2013. These 24 offerings will be our first roll-out of new ways to meet the pending requirements of the Student Success Act. These courses will be reviewed and redesigned based upon an analysis of the student learning outcomes. Section Two: Planning and Outcomes 1. SSLOs and/or AUOs: The Division Office has written and assessed the following: SSLO for the Office of Matriculation: Students will understand how to present a requisite challenge through the Office of Matriculation. AUO- Staff that provide assessment, orientation, and counseling services will utilize information from the Division Office/Office of Matriculation to improve services to help students meet their educational goals 2. SSLO Assessment and results SSLO for the Office of Matriculation: Students will understand how to present a requisite challenge through the Office of Matriculation. 3 We interviewed 12/14 (86%) of the students that utilized the Challenge Process summer and fall 2012 through our office. The responses to the questions were (1) Is this the first time you have utilized the process to challenge a pre-requisite? 12/12 Yes, (100%) (2) After working with the staff in the Office of Matriculation, are you clearer about the process than before you initiated the challenge? 11/12 Yes (92%); Somewhat 1/12 (8%); No 0/12 = 0% (3) Would you be able to initiate and complete the Challenge Process on your own in the future? 9/12 Yes (75%); 2/12 Somewhat (17%); No 0/12 (0%). Follow –up questions included “How or where did you learn about the process?” The response to this question provided us with some unexpected information that made us focus on actions outside our area. The results indicate 3 primary issues: 1) Once the students have located the office the process is clear and supportive. 2) The Cabrillo staff they have encountered and asked information of about the process and location of the service indicated an unfamiliarity with both the Challenge Process, their own faculty role in it, and the location of the office. Students stated they were misdirected “Lots of run around.” 3) Online resources need to be easier to find and, 4) A Q&A would be helpful (although only one stated this) perhaps explaining what was needed for the Challenge; what should be written that would lead to a well-prepared case. Based upon this unexpected information, the dean revised a section of the BP and AP on Prerequisites to clarify the need for pre and co-requisites to be enforced by faculty. She then attended a Faculty Senate meeting in March, 2013, and discussed the issue and provided a Q&A Factsheet that covered the issues from the faculty perspective. She also sent that Q&A on Pre and Co-requisites and the Challenge Process electronically to the deans so that they would distribute this to their entire faculty. One dean expressed appreciation for this communiqué as some of his faculty did not understand the reason their prerequisites are in place. 4 Student Services Department SSLO/AUO Assessment Analysis Form Department Office of Matriculation Counseling & Educational Support Services (C&ESS) Meeting Date March 19, 2013 Number of Staff participating Faculty Senate: 21 members in attendance; 11 guests Revised Q&A sent to all deans to distribute to their faculty. % of department SSLOs measured SSLO Measured: Students will understand how to present a requisite challenge through the Office of Matriculation. Assessment Tool (Briefly describe assessment tool) Students that had initiated prerequisite challenges during Fall 2012, through the Office of Matriculation were given a pre and post test on their knowledge of the process. This was to determine what might need to be improved within the Office of Matriculation to better support students. Based upon the students’ feedback, an unexpected item arose that needed addressing. Faculty with whom they spoke when beginning to initiate the challenge process misinformed the students on where, how and with whom to work. This unexpected issue/problem required the Matriculation Coordinator (dean of C&ESS) to inform and re-educate faculty on the Challenge Process and clarify their appropriate roles in the process. This was accomplished through the 1) updating of the Q&A For Faculty (developed in 2010), 2) adding faculty’s role in the revised BR 3180 and AP 3180 on Requisites as part of the College’s updating of BPs and APs, and, 3) sharing this information with faculty at the Faculty Senate, March 19, 2013 The Office of Matriculation will continue to update the faculty about the process, add this issue to the revised faculty orientation, and identify any additional ways that may increase the faculty’s understanding and adherence to the challenge process. Assessment Analysis (Summarize the assessment results; discuss what staff needs and issues were revealed) Next Steps (How will you address the needs and issues revealed by the assessment?) Timeline for Implementation 2013-14 (Make a timeline for how you will implement the next steps outlined above ) 5 2. SSLO/AUO Assessment and results (cont.) AUO- Staff that provides assessment, orientation, and counseling services will utilize information from the Division Office/Office of Matriculation to improve services to help students meet their educational goals. The goal of this AUO is to assist counselors and other divisions to better recognize and support the different needs that students have for either “high” or “low engagement” or “high” or “low touch” services. Meetings were held in spring 2012, to discuss the concept of “high and low engagement/high and low touch” services. They were led by the dean (C&ESS). The dean, counselors, and staff from the Transfer Center and Counseling Office clarified the distinction in services that require 10 minutes (Express session) and 30 minutes (appointments) with counselors. Counselors identified BYMA (Before You Make an Appointment) as a way to have students be better prepared for visits, clearer on their needs during the in-person session, and to direct those students that may be more comfortable using technology (low touch) to use that medium first before automatically making an appointment with a counselor. The Counseling and Transfer Center web pages were updated with BYMA information and large posters were designed and printed with a checklist of things students needed to do BEFORE making an appointment. Staff was trained by the dean to ask questions differently, drill down and triage on the phones in order to better identify needs and make appropriate appointments. Two meetings were held with counselors and staff to assess if students were reading the signs, students were asking different kinds of questions when meeting with counselors and working with staff, the communication had made any difference (positive) in what was discussed in a session with a counselor and students were more focused and better prepared when meeting with counselors The evaluation indicated that there is a positive difference since implementing BYMA, evident in the questions asked by students, the steps that had been completed before meeting with a counselor and the counselors’ report that the sessions were different in terms of focus, preparation and outcomes. The division office also sent an online survey to all faculty and staff in the Counseling and Assessment areas to assess the AUO. 6 AUO: Staff that provides assessment, orientation, and counseling information is presented with information from the Division Office/Office of Matriculation as one way to evaluate and improve services for students so that students can more efficiently and effectively meet their educational goals. 7 Department Meeting Date Counseling & Educational Support Services (C&ESS) Division Office Online Survey, sent 4-15 through 4-24, 2013 Number of Staff participating 17/28 = 61% % of department AUOs measured AUO measured: Staff that provides assessment, orientation, and counseling information is presented with information from the Division Office/Office of Matriculation as one way to evaluate and improve services for students so that students can more efficiently and effectively meet their educational goals. Assessment Tool (Briefly describe assessment tool) Online Survey Monkey; nine questions (Likert scale) with two narrative questions. Counseling faculty and staff, and assessment staff were asked to answer questions related to: The Division Office’s communication and actions related to providing updates from the Chancellor’s Office on the Student Success Act requirements ( AUO for the Division Office); dialog with staff at meetings; direction for and solicitation of ideas on process improvements; introduction of new initiatives for work groups and service redesign; dialog about improved curriculum; provision of on-campus support by dean; advocacy for departments and services Assessment Analysis The responses were positive and reinforcing in regard to the responders’ awareness of the work of the division office in support of the counseling and assessment faculty (Summarize the and staff & their issues assessment results; 75% agree or strongly agree that the division office/dean provides ongoing discuss what staff updates on new state initiatives and the implications for the services at needs and issues Cabrillo; were revealed) 58% agreed or strongly agree that the dean initiates conversations for new directions for student success; 41% agreed or strongly agree that the assessment staff was solicited for their ideas (35% were unaware of this area; and 24% disagreed). See Next Steps. 59% agree or strongly agree that the division office/dean work directly with counselors to improve specific services that more effectively meet differing student needs. 53% agree or strongly agree that the division office/dean initiates new initiatives and encourages work groups for process and service redesign; 71% agree or strongly agree that the division office/dean initiates dialog and ideas about improving instruction/curriculum 47% agree or strongly agree that the division office works collaboratively with other areas on campus to inform and support the counseling department's efforts (24% strongly disagree or disagree). See Next Steps. 71% agree or strongly agreed that the division office/dean advocates for the 8 department and staff; The suggestions for improvement include having a dedicated budget person; being open to “battling entrenched practices and considering alternate ways of functioning. “ Analysis: The major issues are 1) more frequent communication needed with the assessment staff on a more regular basis. It is a small staff and the communication is commonly directed to the coordinator and the ideas flow up and down that way. 2) to need to inform the staff more consistently on the ways the dean/ the division office has communicated with other parts of campus on their behalf. Next Steps (How will you address the needs and issues revealed by the assessment?) The dean will schedule more frequent meetings with assessment. There is a need to pull them in more as a group and also work with them on ways to broaden their services in regard to the Student Success Act. The dean will ask counselors that already do see the efforts of the dean as collaborative and supportive to help identify ways to better inform others that are less aware or unaware about the advocacy. There can also be regular updates by the dean at meetings. Timeline for Implementation (Make a timeline for how you will implement the next steps outlined above) Ongoing. Fall ’13 regular assessment meeting 9 3. Recommendations based on SSLO/AUO Assessment (next steps, timeline for plan, budget if appropriate). The Next Steps noted on the assessment forms lay out the needed actions. In addition, the Office of Matriculation will do the following for the SSLO on the Challenge process Prepare a Q&A or Factsheet for students that will increase their knowledge about the content needed to accurately complete the Challenge Process--the needed documentation, and prompts for the student to follow to better submit information that assists the departments when reviewing the Challenge (summer 2013) ) Educate the other services in the 100 building (where the Office of Matriculation is located) and the division offices about the process, the form, the answers to the common questions they may be asked, and the location of the office that handles the Challenge Process (summer/fall 2013) Improve and expand cross-campus the communication about the service, the roles of students and staff, and the location (with a map) on campus of where to submit the Challenge forms (ongoing) Cost: Time of Office of Matriculation staff 4. Accomplishments (was student success impacted?) Progress on former recommendations: This is the first program plan for this division and therefore, there are no former recommendations. There are services within this new division (Assessment, Office of Matriculation, DSPS and Learning Skills that have had previous program plans. Their updates have been provided in annual updates through the Office of Instruction. They will also be writing a new program plan under their move to Student Services and will be reviewing them at that time, spring and fall 2013.) 5. Process Review: How are our processes reviewed to ensure effectiveness and support of our SSLOs/AUOs? The processes that are a part of the division office are primarily related to the responsibilities of the dean, i.e., program and staff evaluation, budget development and monitoring, supervision/management/coaching of academic specialist directors and faculty coordinators. In regard to program evaluation, the dean works closely with the counseling director on items that need discussion around processes. The issues are agendized for counseling meetings and the dean and director share the leadership. Out of these conversations have come work groups that provide revised procedures, forms and processes. These have included but are not limited to, education planning workshops led by Student Services Assistants under counselor direction, mandated probation and dismissal workshops, and an online career assessment pilot to assist students in a career and major selection earl(ier) in their college career. There have also been plans for a review of express services, and better preparation of students for their visits with counselors. With the unveiling of the Student Success Act of 2012, there will be more revisions to services and processes. The counselors are positive and onboard about these new directions. All these assessed and revised processes directly affect student success. All these processes will be on a scheduled review cycle to determine their effectiveness. 10 The division office has participated in the revision of the “front wrap” of the class schedule to improve students’ understanding and adherence to changing college procedures and processes. We are working on an electronic education plan, the upgrading of SARS for text messages for students, eSARS for students’ ability to make appointments from off site; collaboration with A&R for the scanning of files which would eliminate paper files in Counseling, a redefining of the roles and job description of the SSAs (formerly LIAs) in the Transfer/Career Center. We will additionally be improving processes through the long hoped for renovation of the counseling and transfer areas in the 100 building. Staff is working spring 2013 on the plans. This common entrance will improve student flow, triaging for appropriate services and other efficiencies. The budget monitoring has changed since the new division was created. The counseling department (faculty director and staff) used to monitor its quite complicated budget alone. After joining the division, the dean required that the annual budgets reflect actual expenses and had those working with the budget submit accurate projections versus continually moving funds around. This is still being completed between counseling and transfer. The “second pair of eyes” that the division office provides has caught errors and made planning easier and more predictable. We also requested that the BO work with us and show budget items in easy ways that are helpful and more transparent. They agreed. In regard to coaching of faculty leaders, the dean has met with all the directors to support their strengths and identify areas for growth. Some are encouraged to take on more responsibilities, some are encouraged to take a break from their position and let others have a try. Have any processes been changed as a result of this review? Has the change resulted in modifications, if so, what are they? Yes, see above Were these modifications assessed for effectiveness? If so, how were they evaluated and what did this show? They are assessed on an ongoing basis. See narrative above. Section Three: Goals and Recommendations Recommendations and Program Plan Goals (tie to SSLO/AUO assessment when possible). Timeline and Costs The goals for the division office continue to be to Increase efficiencies across services - ongoing Support the implementation of the Student Success Act with a plan and timeline summer, fall, spring 2013/ongoing Improve communication about Challenge Process to larger college community - fall 2103 11 Redesign division website after move from Instructional Development - summer 2013 Include any relevant issues from spring 2013 comprehensive evaluation Clarify roles and responsibilities of staff in counseling and transfer center; provide support to the faculty leaders of these areas 12 Assessment, Prerequisites, Prerequisite Challenges ASSESSMENT/PLACEMENT TESTS Q: Assessment tests are not a perfect indicator of a student’s skills. Can we exempt some students from their results due to other issues they may have (test anxiety, learning disabilities, cross cultural issues)? A: No. We all realize that a placement test is only one measure of a student’s skills, yet the Chancellor’s Office mandates that when assessing students’ skills in these areas that the assessment instruments utilized for math, English, ESL and reading come from a list of approved assessments. Cabrillo and all community colleges decide who needs to take these assessments. With the Student Success Act of 2012 the number will increase so that very few will be exempt. Multiple measures (additional data that can be formally considered as part of the total assessment score) are added to the final placement scores. Students who may need extended time or a different testing environment must have approved accommodations for those services from DSPS. Q: I know a student can retest on the math, English, ESL and reading placement assessments. How many times and how frequently? A: A student can take the test a second time within a six month period. This period can overlap semesters and intersessions. A student must also wait a week in between tests. This can be a problem if the student has waited until the beginning of a semester to take the initial placement test and then needs to retest. The Assessment staff is flexible on this timing issue. Students are encouraged to study for the tests. There are practice tests prepared by the math department and available at the Assessment Center and online. Faculty report it makes a positive difference in the students’ placement. THE CHALLENGE PROCESS Q: If a student does not place into the level he or she hoped for, can he or she “challenge” the test results? A: No. The Challenge process is not a challenge of the results of a test. It is a request to demonstrate to the related department (math, English, ESL, biology) that the student has the skills and knowledge required in the prerequisite course and these skills were obtained in other ways. This can be demonstrated through: Credit by Exam Challenge Process (of a prerequisite and co-requisite). Credit by Exam begins with a student and the Office of Admissions and Records or perhaps the division office staff. It seems to vary. If a department determines that a particular class can be challenged through credit by exam, that course is identified on a list kept in the Office of Instruction. 13 An exam, lab work, and other types of assessment methods of the needed content and skills can be developed by the department. The student pays the fee to A&R for the class and completes the required assessment. If passed, the student receives course credit for the challenged class and the credit is noted on the official transcript. See the Academic Policies and Procedures section of the college catalog. Who Does What? The responsibility for initiating the challenge is the student’s. To challenge a prerequisite or corequisite course a student follows a specific process overseen by the Matriculation Office (soon to be renamed “The Office of Student Success and Support” due to legislative changes as part of the Student Success Act of 2012.) All community colleges provide this option for students. It is called the “Challenge Process” and is NOT implemented by individual faculty. The Matriculation/ Office of Student Success and Support is the initial stop for the student to initiate a challenge of a pre or co-requisite A petition and relevant documentation is provided by the student to the Matriculation/ Student Success and Support Office. The Challenge materials are reviewed with the student by office staff and then forwarded to the appropriate department. A committee of department faculty reviews the materials submitted by the student and within five working days (during the fall and spring semesters) that group determines whether the evidence provided by the student on his/her skills and knowledge adequately demonstrates the ability to skip the pre or co-requisite class. (The student cannot be guaranteed the five day turnaround during the summer and winter sessions.) If the challenge is approved, the student is contact by the Matriculation/Student Success and Support Office. A counselor then unblocks the prerequisite hold so the student can register. The student does not receive credit for the prerequisite or co-requisite course. Sometimes a student will be advised to meet with a counselor before challenging some courses, as not having the actual course grade on the transcript can impact admissions at a university, i.e., English 1A. Note: Some classes have prerequisites that have been computer blocked; others have not been enforced in that manner. That can allow a student to enroll him/herself in a class despite not having met the prerequisite. The checking is then done after the fact. This is unfair to the student and creates extra yet required work for the department/division, as the student will/should not be allowed to stay in the class. Some divisions pull rosters that show whether a student has completed the prerequisite. (See NAS) Counselors will not lift a block on a prerequisite because an instructor has asked a student to ask for that service. Pre and co-requisites that have been identified and formally established by faculty must now be enforced. How a department enforces that the pre or co-requisite has been met is up to them. To decide NOT to enforce it is not an option. Equivalent Skills Some courses have a pre or co-requisite course in the catalog and may also list “or equivalent skills.” 14 Faculty cannot individually determine on a case-by-case basis whether a student has met the prerequisite but, the faculty that teach a specific course can determine together what criteria they will use to determine equivalent skills. All students in this situation must be offered the same way to prove equivalent skills. The process and forms for a challenge have been designed and approved by the Matriculation Advisory Committee which has members from math, English, reading, research, counseling and other support services. The policy and process are listed in a number of documents (college catalog, class schedule, Matriculation webpage http://www.cabrillo.edu/services/matriculation/ and on other college web pages. PREREQUISITE AND CO-REQUISITE COURSES Q: If my course has a prerequisite or co-requisite course listed, do I and the students really need to adhere to that? I didn’t create that requirement. A: Yes, you and the students need to comply with the prerequisites and co-requisites. It is both Cabrillo College board policy and a Title 5 requirement. Faculty has the right and responsibility to determine whether specific skills and knowledge are needed for probable success in a subsequent course. Your department made that decision and verified it through the curriculum process. There are several layers of validation that indicate whether success in “course B” is highly dependent upon the knowledge and skills taught in “course A.” Faculty starts with the content review process which is included in the CurricUNET system we use for curriculum development, revision and approval. More information about this is available through CurricUNET. Also see the Curriculum Handbook on the Faculty resource page. If the determination is made that a pre or co-requisite is needed for success, the Curriculum Committee approves that component of the course description. The course and its requisites are then approved by the board of trustees. If you do not think the skills covered in the requisite courses are necessary for student success in your course, you can meet with your department colleagues and decide if you would prefer to eliminate the prerequisite or co-requisite and change it to “recommended preparation” or an advisory. This will require a change to the course outline and approval by the Curriculum Committee. Until that action is taken, an established pre or co-requisite must be uniformly enforced. Q: If I am the instructor of the class the student wants to enter or challenge, can I just make the determination? A: Title 5 does not allow the instructors teaching the course being challenged to be part of the decision to approve or not approve the challenge. It can be a conflict of interest. 15 Q: What if I determine from talking with a student or seeing his or her previous grades or work that the student will probably do fine in my class. May I waive the pre or co-requisite for that student? A: No. Individuals are not legally able to “place” a student in one course or another. This is a violation of Title 5 and the college’s Matriculation policies. If this was allowed, then an individual could revise requirements that have been developed by the best thinking of department faculty regarding knowledge needed for success. Requisites are determined through local validation studies in objective ways and all students have the right to have the same standards applied to them. See the earlier response for reconsideration of having a requisite for your course. 16