Social Services Team
Digital Careers Skills Course
December 17 , 2003
Fall 2003 Semester - Digital Bridge Academy
1
Work Plan
Griselda Sanchez
Fall 2003 Semester - Digital Bridge Academy
2
Team Members
Griselda Sanchez - Team Leader, Executive Summary
Proposal Team - Need Statement
Anabel Vega - Solution Statement
Elizabeth Diaz - Action Plan
Abel Quintero – Team Process Analysis
Fall 2003 Semester - Digital Bridge Academy
3
Description Of The Work Plan
Develop objectives and activities to take
place along with deliverables, dead lines and
staff in charge of making objectives happen

Fall 2003 Semester - Digital Bridge Academy
4
The Goal

To create a proposal which meets the WDBA
students social services needs
Fall 2003 Semester - Digital Bridge Academy
5
Objective # 1

Activity – Meet with proposal team



Outcomes- Put together a work plan
Dead line - November 04, 2003
Staff in charge - Proposal Team
Fall 2003 Semester - Digital Bridge Academy
6
Objective # 2

Activity – Generate questions for interview



Outcomes– Organize questions for
interview
Dead line - November 09, 2003
Staff in charge - Proposal Team
Fall 2003 Semester - Digital Bridge Academy
7
Objective # 3

Activity - Prepare for interview & survey
students



Outcomes – collect data from students
and faculty from Academy
Dead line - November 13, 2003
Staff in charge - Proposal Team
Fall 2003 Semester - Digital Bridge Academy
8
Objective # 4

Activity – Produce a need statement and
slides



Outcomes – Understand the
need,produce need statement and
generate slides
Dead line - November 20, 2003
Staff in charge – Proposal Team
Fall 2003 Semester - Digital Bridge Academy
9
Objective # 5

Activity –Analyze criteria, produce solution
statement and slides



Outcomes – Produce a solution
statement and generate slides
Dead line - November 25, 2003
Staff in charge – Anabel Vega
Fall 2003 Semester - Digital Bridge Academy
10
Objective # 6

Activity – Analyze obstacles, challenges and
generate slides



Outcomes – Team improvement
knowledge and slides
Dead line - November 25, 2003
Staff in charge – Abel Quintero
Fall 2003 Semester - Digital Bridge Academy
11
Objective # 7

Activity – Produce and organize the action
plan & slides



Outcomes – Produce action plan that
states dead lines-milestones. Generate
slides
Dead line - December 2, 2003
Staff in charge – Elisabeth Diaz
Fall 2003 Semester - Digital Bridge Academy
12
Objective # 8

Activity - Summarize proposal & slides



Outcome – Produce a proposal that
includes a slide presentation
Dead line - December 4, 2003
Staff in charge – Griselda Sanchez
Fall 2003 Semester - Digital Bridge Academy
13
Objective # 9

Activity – Combine slides and proposal
paper



Outcomes – Executive summary,
proposal presentation including slides
Dead line - December 9, 2003
Staff in charge – Proposal team
Fall 2003 Semester - Digital Bridge Academy
14
Objective # 10

Activity – Plan a party



Outcomes – Social team celebrates
results!
Dead line - December 18, 2003
Staff in charge – Proposal team
Fall 2003 Semester - Digital Bridge Academy
15
The Need
Proposal Team
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Evidence That Supports Our
Claim ?

WDBA Faculty interview

Social team student survey
Fall 2003 Semester - Digital Bridge Academy
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Are You Currently Receiving
Any Type Of Support?
38%
Yes
No
62%
Fall 2003 Semester - Digital Bridge Academy
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What Type Of Support Are You
Receiving?
10%
Bog
20%
10%
Parents
Financial Aid
Social Security
Department Of Rehab
20%
Other
40%
Fall 2003 Semester - Digital Bridge Academy
19
Who Is In Need ?




WDBA students
WDBA student’s family
WDBA student’s relatives
WDBA student’s friends
Fall 2003 Semester - Digital Bridge Academy
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What Are The Needs ?

Counseling

Financial Aid

Academic

Peer support
Fall 2003 Semester - Digital Bridge Academy
21
Percentages Of Students In Need
Of The Following Services?
9%
3%
Peer support
5%
37%
Financial Aid
Counseling
Legal Advice
22%
Transportation
Medical Coverage
24%
Fall 2003 Semester - Digital Bridge Academy
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When Are The Needs Evident ?

Determined by each individual student as
they enroll in the Academy

Throughout the year
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Why Do These Needs Occur ?

Not enough local services

Services not being met

Service currently unavailable
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Do You Have A Job?
Yes
No
0%
50%
50%
Fall 2003 Semester - Digital Bridge Academy
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What Are The Consequences ?




Loss in Focus
Loss in Motivation
Increased student dropouts
Emotional crisis
Fall 2003 Semester - Digital Bridge Academy
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Are You In Need Of
Psychological Counseling?
19%
27%
0%
Yes
No
Unknown
54%
Fall 2003 Semester - Digital Bridge Academy
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Would You Visit The
Following, If Help Needed?
A.
B.
Academy Advisor
9
Unknown
8
7
6
C.
D.
Counselor
Classmate
E.
Other
F.
All the Above
5
4
3
2
1
0
A
B
C
Fall 2003 Semester - Digital Bridge Academy
D
E
F
28
How Are Needs Linked To
Student Success ?

Decreased student dropouts

Emotional stability

Higher motivation

Focused
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Solution
Anabel Vega
Fall 2003 Semester - Digital Bridge Academy
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Solution

Peer support





Academic
Financial
Personal counseling
Study group
In addition integrate peer support group in the
leader advisors team
Fall 2003 Semester - Digital Bridge Academy
31
Selection Criteria





To implement in less than one semester
Acquire funding
Adequate training and knowledge of
resources
Maintain cost to keep active
Establish work place environment where
services will be provided
Fall 2003 Semester - Digital Bridge Academy
32
Criteria Solution Table
Peer Support
Criteria
Interns
Academic
Study
Group/Lab
One Semester
Yes
Yes
Yes
Yes
Place
Yes
Yes
Yes
Yes
Training
Yes
Yes
No
Yes
Funding
Yes
Yes
Yes
No
Maintain Cost
Yes
Yes
Yes
Yes
Fall 2003 Semester - Digital Bridge Academy
Personal
Counseling
33
Objectives

Find proper funding

Establish an office

Decide service hours

Implement in one semester
Fall 2003 Semester - Digital Bridge Academy
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Objectives continue

Determine which Academy leaders will
support the bridge students

Training Academy leaders advisors in peer
support methods, e.g. academic help,
referrals sources,

Implement a process that can be used by
future Academy leaders
Fall 2003 Semester - Digital Bridge Academy
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Goal





Less WDBA student drop outs
WDBA students to have less stress
Better understanding of assignments
Have a sympathetic ear
Go to Financial Aid advisor
Fall 2003 Semester - Digital Bridge Academy
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Outcomes

WDBA students function well during the program

The WDBA students will have less stress

Awareness of Financial Aid

If goal is successful after first semester, solution will
be implemented through out the Academy years
Fall 2003 Semester - Digital Bridge Academy
37
Action Plan
Elisabeth Diaz
Fall 2003 Semester - Digital Bridge Academy
38
Solution

To implement a Peer Support Group that
will assist students by providing the following
services such as academic, financial and
counseling referrals as well as study group
support.
Fall 2003 Semester - Digital Bridge Academy
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Objective # 1, 2, 3, 4

Peer Support Groups For




Academic
Financial
Study Group
Personal Counseling
Fall 2003 Semester - Digital Bridge Academy
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Action Plan To Take Place
objective # 1, 2, 3, 4
Activities
Deliverables
Completion Date
Person (s)
Responsible
Find work
Environment
Work environment
established
Beginning of Spring
Semester 2004
Support Group
Leader Advisors
Find place
where services
will be served
Establish an office
with proper
equipment
Beginning of Spring
Semester 2004
Support Group
Leader Advisors
Interview
Applicants for
Support Leader
Applications
received and
reviewed
First week of Spring
Semester 2004
Support Group
Leader Advisors
Train Support
Leader
Leader Trained
Third week of Spring
Semester 2004
Support Group
Leader Advisors
Fall 2003 Semester - Digital Bridge Academy
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Objective # 5

Introducing the Peer Support to WDBA
students Fall 2004
Fall 2003 Semester - Digital Bridge Academy
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Action Plan To Take Place
Objective # 5
Activities
Deliverables
Completion
Date
Person (s)
Responsible
Introduce
leader to
students
Students gain
knowledge of
who the support
leaders will be
Fourth week of
Spring Semester
2004
Support Group Leader
Advisors
Make flyers to
be posted for
next semester
To established
office hours/days
available for all
academy
students
Fifth week of
Spring Semester
2004
Support Group Leader
Advisors
Surveys for
students
Obtain data and
find out what
needs are not
being met
Sixth week of
Spring Semester
2004
Support Group Leader
Advisors
End of Spring
Semester 2004
Support Group Leader
Advisors
Feedback
Received
Received
feedback data
from students in
program
Fall 2003 Semester - Digital Bridge Academy
43
Social Team
Group Process
Analysis
Abel Quintero
Fall 2003 Semester - Digital Bridge Academy
44
Team Responsibilities

Griselda Sanchez - Executive Summary

Proposal Team- Need Statement

Elisabeth Diaz - Proposal Work Plan

Anabel Vega - Solution Statement

Abel Quintero - Team Process Analysis
Fall 2003 Semester - Digital Bridge Academy
45
Challenges / Setbacks

Arriving on time

Completing assignments on time

Meeting once per week

Focusing on multiple topics
Fall 2003 Semester - Digital Bridge Academy
46
Improving Our Challenges

Meeting more often

Contributing one idea from each member

Working on organization

Having a better understanding of objectives
Fall 2003 Semester - Digital Bridge Academy
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Team Participation

Being present at meetings

Meetings were scheduled

Equal participation by team

Certain members substituted as leader
Fall 2003 Semester - Digital Bridge Academy
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How We Helped Each Other

Encouraged team members

Examples were given for a better
understanding of details

Asked each other questions

Team telephone numbers were available
Fall 2003 Semester - Digital Bridge Academy
49
Facilitation

Directions given by leader

Certain members took charge

Open to all suggestions and ideas

Verbal contracts were initiated
Fall 2003 Semester - Digital Bridge Academy
50
Facilitation / Improvements

Have a higher motivation

Get everyone involved

Have each team member provide one idea
Fall 2003 Semester - Digital Bridge Academy
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Behaviors Which Held Team
Back

Conversations not focused on topic

Arguing with team members

Procrastination

Laughing too much
Fall 2003 Semester - Digital Bridge Academy
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Behaviors To Improve
Accomplishing The Goal

Communicating non-violently

Focusing

Taking things seriously
Fall 2003 Semester - Digital Bridge Academy
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What Team Would Do
Differently To Reach Goal

Taking turns to talk

Become more organized

Hand out necessary information on time

Meet with team more often

Reward team more often
Fall 2003 Semester - Digital Bridge Academy
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Social Team Learning Style
Assessment Score Totals
32%
28%
26%
14%
Fall 2003 Semester - Digital Bridge Academy
Analyzer
Concluder
Interactor
Synthesizer
55