Is Proud to be the Preferred Rental
Car Partner of
Enterprise Rent-A-Car has more than 360 locations in the UK
and there is an Enterprise Branch within
10 Miles of 95% of the UK Population (Auto Focus 2009)
Enterprise Account Manager:
Leanne Jones—Strategic Account Manager
Leanne.A.Jones@erac.com
07976 725159
Key branches for The University of Warwick:
Coventry North (U209): 02476 680006
Corner of Kingfield Rd & Lockhurst Lane, Coventry, CV6 5NY
Coventry South (U227): 02476-307090
Siskin Drive, Coventry, CV3 4FJ
Breakdown Number 24 hours 7 days a week:
0800 316 0977
Emergency OOH number:
0844 800 3892
0700 –2400 Mon-Fri and 0800-2400 Sat/Sun
University of Warwick Contact Details:
Andi
Poole
Leamington Spa Railway Station, Old Warwick Road, Leamington
Leamington (U219): 01926 885866
Spa, CV31 3NS
A.Poole@warwick.ac.uk Estate Services - Extn:
22780 (am) 24406 (pm)
Stratford Upon Avon (U233): 01789 403920
Unit 8 Swan Trade Centre, Ave Farm Ind Est, Stratford, CV37 0HS
How to place a Business Rental reservation with Enterprise:
Log on to https://b2b.enterprise.co.uk . Contact Andi Poole if you need a username and password.

Have your Purchase Order Number, Department Name and Booker’s Name ready

Click on ‘Create Reservation’


You can set up a new Repeat Driver profile by selecting ‘New Driver Profile‘ and selecting ‘Add’.
You can store the Driver Name, Number, email address, fields specific to University of Warwick, frequent addresses and preferred car class. Select ‘Save’.

Complete the other required fields for the reservation including Reason for Hire (Credit Card or Direct Bill), Start/
End Date and Address. Click consent to store details and select ‘Save’.

Select the vehicle class required (if not already stored in the repeat renter profile). The preferred car class for
Warwick is up to Group C.

Any hires above a Group C will be automatically sent to your line manager for authorisation. They will be
required to authorise this hire to enable the booking to be sent through to the Enterprise branch,

Enter any specific requirements in the free text box ‘Notes to Enterprise’ If any request is critical, please phone
the branch to verify.

Select ‘Confirm’, review your reservation on the next screen and select ‘Confirm’ again.

You will receive a confirmation back from B2B with the details of your hire request to the email address provided.
For further help setting up your Driver Profile or creating or amending a booking, please see the B2B User Guide.
N.B. Enterprise Rent-A-Car branches are open Monday – Friday 0800-1800 & Saturday 0900-1200.
Frequently Asked Questions:
Q: How do I book a car for business purposes?
Please see the process outlined on page 1.
Q: What do I do if I need a vehicle at the last minute?
A: Enterprise will always strive to get you a vehicle—if your booking is with less than 2 working hours notice,
please process your request in the normal way but call the branch to confirm availability.
Q: What if I need to book a car larger than Group C and my line manager is not available to authorise?
A: Up to a Group C is the preferred car size for The University of Warwick. If a reservation for a vehicle larger
than Group C is not authorised by the line manager up to 6 working hours prior to the start time, the system will
automatically send this through to the branch. The line manager will be notified that this has been selfauthorised by the system.
Q: Do I have to sign for the vehicle and show my Driving Licence?
A: Enterprise will always endeavor to get a signature on the contract, although it is not essential for the driver to
be present. If you have not signed for the vehicle yourself, please ensure you check the vehicle condition
against the rental agreement prior to taking the vehicle. If there are any problems, please get in touch with the
branch that delivered the vehicle. The contact details for the branch will always be on the top of the rental
agreement left with the vehicle and keys.
Q: What are the opening hours?
A: Enterprise Rent-a-Car branches are open 0800-1800 Monday – Friday and 0900-1200 Saturday (airport
hours are extended). All vehicles will be delivered and collected during these times. We will also offer a free
of charge Pick Up and Ride Back service, as an alternative to delivery and collection during these hours.
Q: What if I require a hire to begin outside of working hours?
A: If you require a hire to begin outside normal working hours, for example, 7am, Enterprise Rent-A-Car will predeliver the vehicle the working day before. Please be aware that it will only be insured to be driven from the time
requested on your request form. An Out of Hours fee will apply for any hires which start outside of the standard
office hours. To avoid this, please start your hire in standard office hours. Each day is billed on a 24 hour basis.
Q: What is the Free Pick-Up service?
If you request a ’pick up’ and ‘return to branch’ rather than delivery and collection, an Enterprise Rent-A-Car
employee will come to your specified address, pick you up, and bring you to the nearest branch to collect your
vehicle. When you are finished with the vehicle you can drop it at your local branch and they can give you a lift
back to home or work (in the local area) free of charge.
Q: What do I do if an Enterprise Rent-a-Car vehicle breaks down?
A: All Enterprise Rent-a-Car vehicles are covered by 24 hr breakdown recovery. Simply call 0800 316 0977 and
they will attend the scene—this number will be on your rental contract. If the vehicle is not drivable, they will recover you to home or the nearest Enterprise Rent-a-Car location to arrange a replacement vehicle. If this happens during working hours, please contact your local branch so they can assist with a replacement vehicle if
necessary.
Q:What about if I have an accident or damage my vehicle?
A: Make sure that you always get the details of any other parties involved, including a name, registration number, contact number and insurance details. Please inform the Enterprise branch (contact details will be on your
rental contract) where the Branch or Assistant Manager should be available to advise. If it is outside of regular
working hours, our contact centre is open 7 days a week until midnight on 0844 800 3892, with customer
service representatives ready to help or our 24 roadside assistance are available 24/7 on 0800 316 0977. Any
glass damage should follow the same process.
Q: What about fuel?
A: All University of Warwick vehicles should be delivered with a full tank. Please re-fuel otherwise University of
Warwick will be charged at pump price + 20%. Please always keep a copy of your signed pink rental contract
for reference.
Q: Who should I contact with a query or complaint?
A: Should you have a query or complaint, please advise the branch that you rented the vehicle from in the first
instance. Please also report any feedback or issues to Leanne Jones, leanne.a.jones@erac.com.
FREE Pick-up
& R eturn
Service
10 great reasons to use it
1 Save Money. There are no vehicle delivery and collection charges, which
What is it, and
how does it work?
Enterprise has the largest branch
network of any UK car rental
company, with over 300 rental
locations throughout the country; In
fact there's an Enterprise branch
within ID miles of 91% of the
population*. This means Enterprise
rs uniquely placed to offer a pick-up
and return service for the customer
as a convenient and beneficial
alternative to vehicle delivery and
collection.
Customers just have to arrange a
pick-up time. Enterprise will then
collect them from work or home,
take them to the branch, obtain
signatures on the contract, and
quickly they'll be on their way.
Returning the vehicle is just as
simple: customers drop the hire car
back to one of our local offices and
we will provide them a lift back to
their home or workplace.
often account for 25 – 40% of rental cost.
2 Faster Response Time. Our branches can react more quickly to
urgent booking using the Pick-Up Service, often reducing response times
dramatically.
3 Choice of Make and Model. When arriving at the Enterprise office, if
there are multiple vehicles available in the car class booked, the customer
may select their preferred make and model.
4 Avoid Parking Issues at Work/ Home. The vehicle is supplied
only when required, relieving issues of parking permits, limited spaces,
tickets or payment of meters.
5 Eliminate Disputes about damage and Fuel Charges. The condition of
the vehicle and the amount of fuel is agreed in the presence of both parties at
handover and return.
6 Immediate Invoicing. A VAT receipt can immediately be
provided upon return of the vehicle.
7 Reduce Pollution. By utilizing only one vehicle to pick-up the customer as
opposed to using two vehicles required for vehicle deliver and collection
CO2 emissions are reduced by over 30%.
8 Duty of Care. Customers are made aware of specific vehicle
controls such as mirror and seat adjustment, and wipers and lights etc. They
have the opportunity to ask questions such as “Where is the petrol flap
release button?” thus avoiding potentially frustrating situations!
9 Enterprise is Closer. There’s a branch within 10 miles of 91% of
the population.
10 Customer Satisfaction. Customers taking advantage of the pickup service have been proven to have higher satisfaction levels.
2E135
nterprise:
We'll pick you up.
v v w w . e nt e r pr i se . c o . u k
1-2
Day
Rate
3-6 Day
Rate
7-27
Day
Rate
Chevrolet Matiz, Ford KA
18.20
16.10
13.50
11.20
B
Chevrolet Aveo, Renault Clio, Vauxhall Corsa, Ford Fiesta 2
18.90
16.90
15.30
12.50
C
Ford Fiesta 5 door, Vauxhall Corsa 5 door, Nissan Note
20.75
18.78
17.25
14.25
Ford Focus, Vauxhall Astra, Toyota Auris, Ford C-MAX, Renault 21.75
20.25
18.50
15.25
Enterprise
Vehicle Class
Example Vehicle
A
D
28
Day+
Rate
E
Petrol—Vauxhall Insignia, Nissan Quashqai, Ford Mondeo,
24.75
23.25
20.50
15.85
F
Diesel—Vauxhall Insignia, VW Passat, Toyota Avensis
30.95
28.50
25.50
17.75
24.75
23.25
21.50
17.25
Ford Focus, Vauxhall Astra, Toyota Auris, Ford C-MAX, Renault 26.81
25.03
23.13
17.96
AUTOMATIC VEHICLES
CA
DA
Ford Fiesta 5 door, Vauxhall Corsa 5 door, Nissan Note
EA
Petrol—Vauxhall Insignia, Nissan Quashqai, Ford Mondeo,
29.75
27.25
24.50
18.85
FA
Diesel—Vauxhall Insignia, VW Passat, Toyota Avensis
34.95
33.50
31.75
24.25
ESTATE VEHICLES
DEST
Vauxhall Astra Estate, Ford Focus Estate
27.25
26.00
24.00
19.25
EEST
Petrol—Ford Mondeo Estate 1.8, Vauxhall Insignia Estate 1.8
29.95
28.50
26.00
21.75
FEST
Diesel—Vauxhall Insignia Estate, VW Passat Estate, Ford Mon-
31.75
30.50
28.75
23.25
PEOPLE CARRIERS
MMPV
Vauxhall Zafira, Renault Grande Scenic, Ford S-MAX
32.84
29.19
27.21
22.52
MPV
Ford Galaxy, Renault Grande Espace, Chrysler Grand Voyager,
VW Sharan
54.50
51.25
45.10
32.88
PREMIUM VEHICLES
SPREM
Mercedes C Class, BMW 3, Jaguar X Type, Volvo V70
58.04
52.28
46.91
42.45
MPREM
Mercedes E Class, BMW 5, Jaguar S Type
64.79
57.64
52.28
46.91
39.77
37.09
33.96
30.38
4X4 VEHICLES
L 4X4
Jeep Grand Cherokee, Landrover Discovery, Nissan Pathfinder
LIGHT COMMERCIAL VEHICLES
V1
Vauxhall Astra Van, Fiat Doblo Cargo, Ford Transit Connect,
17.78
16.27
14.71
11.62
V2
Ford Transit Van, Renault Traffic Van (Short Wheel Base)
20.96
19.84
18.05
13.85
V3
Renault Master Van, Ford Transit Van (Long Wheel Base)
24.51
22.51
20.06
15.41
Key Additional Charges:
Vehicle Provision Charges
Enterprise Rent-A-Car’s Pick-Up Service is free of charge
Delivery and collection n charges are £3.00 each way, to business
Delivery and collection charges are £5.00 each way, to home
Road Fund Licence
£1.19 per day
Mileage Charges
Enterprise Rent-A-Car offers University of Warwick a 2,500 miles limit on each 28 day period. Excess mileage will be charged at £0.13 per mile.
Out-of-Hours Services Charge
Enterprise Rent-A-Car charge £10.00 for deliveries made at the following times:
Monday to Friday: Before 08:00, After 18:00
Saturday: Before 09:00, After 12:00
Sunday: All day
One-Way Rental Charge
Enterprise Rent-A-Car offers University of Warwick one-way rentals throughout the UK. These will
incur a standard charge of £10.00 per rental.
Fuel
If the vehicle is returned with the same level of fuel as delivered, then there is no refueling charge
payable. If not, the cost of any fuel used to match the original level noted at the beginning of the
rental, will be charged at pump prices plus 20%.
N.B. Fuel prices will be reviewed on a monthly basis
Airport Service Charges
In-Terminal Facilities
For services within terminals, there is a 15% surcharge.
Off-Terminal Facilities
Enterprise Rent-A-Car is able to provide services to Airports from its off-airport locations, free of
charge. Airport Meet and Greet is available for £20 per rental. Advance notice must be provided.
Abortive Delivery and Collection Charge
Enterprise Rent-A-Car requests that the Customer notifies the nearest branch of a cancellation within
24 hours of the Start Time or Close Time. Enterprise Rent-A-Car charges £20.00 for an abortive
rental, with less than the minimum of 4 hours notice.
Traffic Offence Administration
If during the hire period a traffic offence is incurred and not declared to Enterprise Rent-A-Car, the
driver's company will be charged a £25.00 administration fee for any information requested by the
Issuing Authority. This charge will apply regardless of whether the fine is paid by Enterprise.
Lost Key Charge
£250.00
All rates and ancillaries exclusive of VAT