Committed to Connecting the World
Building Human Capacity
WSIS 2008
20th May 2008
by
Mike Nxele
Human Resources Officer
International Telecommunication Union
International
Telecommunication
Union
This material do not necessarily reflects the views of the ITU or its membership.
Helping the world communicate
Agenda
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HCB Mandate
Building Human Capacity Worldwide
E-learning
Centre of Excellence
ICTI Projects
TAP on Telecom
Training Agreements
Global Symposium
Contributing to Capacity Building
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Human Capacity Building
 The anchor of all Successful Human
Endeavour.
 The thread running through all the WSIS
Action Lines and the Success of the MDG’s
 If all the other Activities are the
“Hardware”, Human Capacity building is
the “Software”
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 Mandate:
To assist countries in strengthening their
human, institutional & organizational
capacity through HRM/D activities
To address capacity development needs
of policy-makers, regulators, senior
executives and managers of
operators and telecom/ICT-service
providers
To promote and apply appropriate mix of
e-learning, information technologies and
traditional training methods
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 Mandate
(cont’d):
5 major tasks
Transfer of knowledge
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Sharing of experiences and know-how
Assistance to strengthen the human
resource and training functions
Dissemination of information
Human capacity building special
initiatives
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Building Human Capacity Globally
Programming
DAP
(Doha action plan)
Delivery Mechanism
Networks of Regional and
Local Experts
Training Sessions
HRD/M programme 5
Training Agreements
Projects
CoEs
T0T
EC
Face to Face
ITCI
(Workshops)
ITU eLearning
Platform
Initiatives
Other eLearning Platform
e-CLICs
Target Population
Managers and high level professionals from Telecom Sector:
Administrations, Operators, Regulators, etc
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Students, Technical Staff, Young entrepreneurs
(focus on women, youth and disabled populations)
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Creating HR Communities
 Building a network of HR managers to
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respond to the evolving HR trend;
Creation of an HR virtual community to
discuss common-interest topics;
Strengthening of the HR function of
regulatory authorities;
Organization of regional meetings on
new trends in the HRM/HRD function;
And development of
training evaluation
models to identify
the training impact in
the working environment.
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Some HCB Initiatives and Projects
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ITU e-Learning Platform
Centre of Excellence (CoEs)
ToT (Tap on Telecom) (TOT)
HR e-Communities
Internet Training Centres Initiative (ITCI)
e-Community Learning & Information
Centres
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ITU e-Learning Platform
 Since 1995 as a tool to deliver distance training
in developing countries.
 Major goals: Promoting the e-Learning
culture in the telecommunication sector and to
develop training programs.
 Each year more than 1000 participants are
trained through more than 50 on-line courses
per year in different domains.
 Applied to different projects and
initiatives, carried out in
collaboration with telecom
companies, universities,
research institutes and
administrations.
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The ITU e-Learning Platform
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Online training in 8 major areas:
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e-Services, Human Resource Development,
Rural connectivity, IP awareness, Spectrum
Management, Regulatory Issues, Technology
awareness, Business Management
Postgraduates programmes:
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Strategic Management of Telecommunications
online
Telecommunications Technologies online
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The ITU e-Learning Platform
Participants by Domains
Key Figures for 2006:
e-Services
year 2006
Human Resources
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year 2005
Rural Connectivity
IP Awareness
Participants: 1200
Training Providers: 35
Beneficiary countries: 60
Beneficiary Org.: 200
Spectrum Management
Regulatory Issues
Technology Awareness
Business Management
0
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200
400
600
800
1000
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Centers of Excellence Network
Towards the Global Excellence Network
 Regional mechanisms aimed at
strengthening the capacity within each
region in order to develop high-level
know-how and expertise in
 telecommunication policy
 regulatory issues
 corporate management
 advanced telecommunication technology
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 The Centre of Excellence Network
….A new
Strategy
as of
January 2007….
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Evolution of the Centres of
Excellence
 Implementation of the Second Phase
worldwide: Closure of 5 on-going projects and
development of 4 new Project Documents
 The aim of the first phase was to establish a
regional mechanism aimed at strengthening
the capacity, within the region, to develop
high-level know-how and expertise in
telecommunication policy, regulatory matters,
management and advanced telecommunication
technology.
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Evolution of the Centres of
Excellence
The objective of the second phase is to
reinforce the self-dependence and
sustainability of the established network
of training providers (CoE Nodes) offering
advanced training opportunities at cost
for the different Players of the
Telecommunication Sector in the
concerned Regions
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Phase 2 CoE
 CoE (ASP) approved on 29th March 2007.
CoE (AMS); CoE (Europe); CoE (Arab)
approved in December 2007 .
 CoE Africa due for Launch in June 2008.
 New CoE for Spanish and Portuguese
Speaking Africa due for launch in June
2008 with funding from the Spanish and
Portuguese Governments.
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 The Centre of Excellence Network
Strategic Guidance 2008
5 major ITU Recommendations:
Implementation of an “umbrella” project facilitating
the dissemination of best training resources and
closer links among the CoE Nodes from different
networks
 A stable CoE Coordination Unit for each Region.
 An increased self-dependence of each Node/
Leading Country in implementing a given CoE
Programme
 A Pricing strategy tailored to the regional context.
 Part-time Coordination to be organized in
relationship with the self-dependence of the nodes,
or Project Management transferred to the Regional
HR Officer when applicable).
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 The Centre of Excellence Network
Strategic Guidance 2008
Towards the global Excellence network:
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Aggregation of new worldwide Partnerships
improving the cost-effectiveness of the CoE
products
Diversification of the CoE products
facilitating the certification of the acquired
skills
Partners inputs to be more closely integrated
in the implementation / reinforcement of the
CoE mechanism
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 More than 2500 ICT experts
trained
 More than 170 trainings planned
in 2008
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 The Centre of Excellence Network
Number of Participants
1200
1000
800
2004
2005
2006
600
400
200
0
AFE
AFF
AMS
CEE
CIS
Centre of Excellence
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Human Capacity Building Training
3225 ICT Professionals Trained in 2007
80% through Centers of Excellence Network
Europe
Bulgaria,
Greece
Poland
Romania
Americas
Argentina (2),
Bolivia, Bresil,
Chile,
Colombia (3),
Costa-Rica,
Ecuador,
Perú, Bolivia,
Honduras,
Trinidad &
Tobago,
Uruguay (2),
Venezuela
2007:
1623
CIS
Belarus,
Russia,
Kazakhstan,
Ukraine
2007: 410
Africa
Dakar
Nairobi
2007: 643
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Arab States
Damascus, Cairo,
Amman, Tunis, Bahrain
Asia-Pacific
Damascus, Cairo,
Amman, Tunis, Bahrain
union28121
2007:
2007: 245 international telecommunication
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The ITCI Project
in Partnership with CISCO
 ITC Initiative for Developing Countries launched in
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May 2001 in partnership with Cisco Systems.
To provide students and professionals in developing
countries with affordable training in Internet
Protocol (IP) networking.
There are now 66 centres, in 56 countries
More then 4,000 graduates
20 centres have been expanded to include varied
curriculum such as cabling, wireless and IT essentials
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 New Phase of ITCI Project
ITU and Cisco propose building on the success of their
existing strong partnership by extending and expanding their
collaborative efforts to support ICT- related Human Capacity
Building in Developing Countries in accordance with the
resolutions adopted at WTDC-06 in Doha.
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This project aims to enable, extend and employ the
students and graduates of the Internet Training Centres (ITCs)
by a series of parallel programs which address new centres,
extension of existing centres, soft skills training,
entrepreneurship development, employment and income
generation. Within all of these program categories, special
emphasis will be put on assisting women, youth and disabled
populations.
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The ITCI Project
EASTERN EUROPE &
CIS
Academies 12
Graduates: 410
Continuing students: 373
Female percentage: 22.25 %
Active Instructors: 46
Female Instructors: 8
Legends
Local Academy-44
Regional Academy-22
Expanded Academy-20
MoC Academy-19
LATIN AMERICA and
CARIBBEAN
Academies 9
Graduates: 339
Continuing students: 470
Female percentage: 24.5%
Active Instructors: 41
Female Instructors: 10
ARAB REGION
Academies 7
Graduates: 441
Continuing students: 513
Female percentage: 24.37%
Active Instructors: 26
Female Instructors: 6
ASIA PACIFIC
Academies 21
Graduates: 532
Continuing students: 744
Female percentage: 19.2%
Active Instructors: 53
Female Instructors: 11
AFRICA
Academies 17
Graduates: 1369
Continuing students: 1029
Female percentage: 36.4%
Active Instructors: 65
Female Instructors: 12
Data as of Sept 2006
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TAP ON TELECOM
Technical Assistance Program for developing
countries
Objective: Next Generation Telecom Networks
Building Economic Prosperity
through Knowledge and Innovation
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Tap on Telecom
A partnership between IIT, the
International Telecommunication
Union and its Centre of Excellence
Network, with the
support of the Canadian Government
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Tap on Telecom
TAP ON TELECOM is a tool provided to the
CoEs to expand their services to their
customers;
TAP ON TELECOM is an opportunity provided
to organizations and ICT professionnals to
acquire key knowledge and develop strategic
competencies in the context of Next
Generation Networks.
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In June 2008, TAP ON TELECOM will be 4 years
old…
48 workshops in 36 months;
Almost 1,500 participating professional from more
than 60 countries by end of 2007;
Covering English-speaking Africa, French-speaking
Africa, the Arab Region, Latin America and the
Caribbean;Now Also in Europe and CIS
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Regional priorities are the TAP ON TELECOM focus
in each activity program
Wireless
Networking?
VoIP?
Transition towards
Next Generation
Networks?
MPLS? (QoS)
IP Cyber Security?
Internetworking?
WLAN 802.11?
IPv6?
IPTV?
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WIMAX?
Fiber Optic
Network?
IMS?
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Tap on Telecom
The TAP ON TELECOM hands-on approach
… through remote access to IIT platform
Remote access to IIT’s Montreal Lab for training on Fiber Optics
Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical
Testing, Network Monitoring and Performance Management
A VPN Gateway (Hosted in a Virtual Machine on the Teacher’s laptop)
will be installed to interconnect the classroom Ethernet network setup to
the IIT LAB network.
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Key Elements of the TAP ON TELECOM Project
ICT
Professional
IIT Mobile
Labs
Focus on
regional
priorities
Remote
Access to IIT
Network
Hands-On
Training
Innovation
Program
ITU/IIT Partnership and CoE Network
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EU-ITU Internet Training Centers
 A project jointly funded by the EC & ITU to
provide skills in open source technologies and
promote entrepreneurship.
 140-hour course – using a blended learning
approach to build skills
 Online curriculum developed on
“How to build e-Secure Web-Based Services”
 Student Module
 Instructor Module
 Learning Tracking Utility
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Training Agreement Partners
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 Purpose: To provide training and education to
high and middle level managers in management
as well as technical subjects.
 For a training agreement to be signed, the costs
are shared three ways:
 The partner offers the tuition free of charge
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ITU assists with the accommodation
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The participant’s organization provides the
airfare.
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 Training Agreement Partners
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United Kingdom Telecommunications
Academy;
Telecommunication Executive Management
Institute of Canada (TEMIC);
United States Telecommunications Training
Institute (USTTI)
Abdus Salam International Centre
Theoretical Physics (ICTP) in Trieste;
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HRD/HRM Global Symposium
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 When:
Every two years
 Why: To consider how we can develop the necessary
human capacities required to support the
challenges ahead in the ICT Society.
 Who:For Senior Human Resource Development
Professionals in the ICT sector - Government,
Regulators, Operators, and Manufacturers - who
are directly concerned with the impact and
consequences of the sector’s evolution in their
respective organizations.
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Global HR Development Symposium on
Human Capital Development
21-25 July 2008
Coventry, UK
Main Topics for Discussion:
 The Policy and Regulatory Challenges
 ICT applications and their impact on
the Human Capital
 Technology Trends and related HR
requirements
 Knowledge Transfer
 Strategic HR Management
More information and registration:
http://www.ituglobalsymposium2008.info
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Global HR Development Symposium on
Human Capital Development
21-25 July 2008
Coventry, UK
Main Topics for Discussion:
 Call for Participation
 Call for Papers
 Partial Fellowships available
 Approx 150 participants already
registered.
 Registration is on Line.
More information and registration:
http://www.ituglobalsymposium2008.info
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
WORKING GROUP ON HUMAN
RESOURCES DEVELOPMENT WGHRD)
 Established by WTDC()6) under Resolution 40
 Mandate to support HRD in implementation of
HRD Programs and facilitate access to the
reservoir of Human Resources Skills Resident in
the membership.
 First WGHRD , meeting was in February 2008
during !3th TDAG meeting
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WGHRD 2008 ACTION PLAN
 A 4 point Action Plan agreed upon in supporting
HRD activities Globally.
 One is a study on current and future Human
resources practices and trends among the
membership, and extent of coordination in the
implementation of WSIS Action Lines. Assess state
of readiness for the Information Society
 Questionnaire ready for Dispatch.
 Report to be ready by the time of the Symposium.
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Be ITU Partner in Building Capacity
 Provide Expertise for
 any of the listed domains in any/all regions
of the world in any language (English,
French, Spanish, Russian, Arabic,
Chinese). To participate, lead, contribute to
the workshops and CoE activities.
 distance learning, web-based curricula, elearning courseware and tools. To serve as
a tutor for any of the online courses that
we conduct in the various domains.
 Contribute Reference/
Training Material for
 Online training course/content for the Elearning Platform.
 Content in other forms such as providing
relevant reference materials.
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New Opportunities for
Win-Win Partnership
 Project expansion
 Pilot initiatives
 New projects
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Data  Information  Knowledge
ACADEMIA
New
Ideas
R&D
INDUSTRY
PUBLIC SEC.
New Ways
for Building
Capacity in ICT
CIVIL SOC.
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R&D
INDUSTRY
News
Meetings
Resources
Communities
Promotion
New
Membership
MISCELLANEOUS
ACADEMIA
New
Topics
for SGs
ITU
Relevance
PUBLIC SEC.
CIVIL SOC.
Increased
participation
OTHERS
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Thank You
International
Telecommunication
Union
Mike Nxele
<mike.nxele@itu.int>
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