ABILITY ASSIST®
ABILITY ASSIST® COUNSELING SERVICES
For employees covered under The Hartford’s
Disability insurance, Critical Illness insurance
or Leave Management Services.
GETTING SUPPORT SHOULD
BE EASY.
Life presents complex challenges. If the
unexpected happens, you want to know
that you and your family have simple
solutions to help you cope with the stress
and life changes that may result. That’s why
the Hartford’s Ability Assist Counseling
Services, offered by ComPsych®,¹ can play
such an important role. Our straightforward
approach takes the complexity out of benefits
when life throws you a curve.
COMPASSIONATE SOLUTIONS
FOR COMMON CHALLENGES.
From the everyday issues like job pressures,
relationships, retirement planning or personal
impact of grief, loss, or a disability, Ability
Assist can be your resource for professional
support.
You and your family, including spouse and
dependents, can access Ability Assist, at
any time, as long as you are covered under
The Hartford’s Disability insurance,
Critical Illness insurance or Leave
Management Services.
ABILITY ASSIST COUNSELING SERVICES
Emotional
or Work-Life
Counseling
Helps address stress, relationship or other personal issues you or your family members
may face. It’s staffed by GuidanceExperts℠ – highly trained master’s and doctoral level
clinicians – who listen to concerns and quickly make referrals to in-person counseling or
other valuable resources. Situations may include:
• Job pressures.
• Work/school disagreements.
• Relationship/marital conflicts.
• Substance abuse.
• Stress, anxiety and depression.
• Child and elder care referral services.
Financial
Information
and Resources
Provides support for the complicated financial decisions you or your family members may
face. Speak by phone with a Certified Public Accountant and Certified Financial Planner ™
Professionals on a wide range of financial issues. Topics may include:
• Managing a budget.
• Tax questions.
• Retirement.
• Saving for college.
• Getting out of debt.
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continued
ABILITY ASSIST®
ABILITY ASSIST COUNSELING SERVICES con't.
Legal Support
and Resources
Offers assistance if legal uncertainties arise. Talk to an attorney by phone about the
issues that are important to you or your family members. If you require representation,
you’ll be referred to a qualified attorney in your area with a 25% reduction in customary
legal fees thereafter. Topics may include:
• Debt and bankruptcy.
• Power of attorney.
• Guardianship.
• Divorce.
• Buying a home.
Health
Champion
A service that supports you through all aspects of your health care issues by helping to
ensure that you’re fully supported with employee assistance programs and/or work-life
services. HealthChampion is staffed by both administrative and clinical experts who
understand the nuances of any given health care concern. Situations may include:
• One-on-one review of your health concerns
• Preparation for upcoming doctor’s visits/lab work/tests/surgeries
• Answers regarding diagnosis and treatment options
• Coordination with appropriate health care plan provider(s)
• An easy-to-understand explanation of your benefits–what’s covered and what’s not
• Cost estimation for covered/non-covered treatment
• Guidance on claims and billing issues
• Fee/payment plan negotiation
SM
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A CASE IN POINT.
3
“The initial counselor I spoke with was so
comforting and easy to communicate
with. She put me right at ease and
empowered me to follow through with
the program. She was wonderful.”
• Chat sessions with professional moderators.
• Access to hundreds of personal health topics
and resources for child care, elder care,
attorneys or financial planners.
– Hartford Customer, Ability Assist User
Online: The point is simplicity.
You’ll also have 24/7 access to
GuidanceResources® Online (offered by
ComPsych). 1 This resource provides trusted
information, resources, referrals and answers
to everyday questions right from your desktop
or the privacy of your home. It includes:
Visit WWW.GUIDANCERESOURCES.COM
to create your own personal username and
password. If you’re a first-time user, you’ll
be asked to provide the following information on
the profile page:
1. In the Company/Organization field, use:
HLF902
2. Then, create your own confidential user
name and password.
3. Finally, in the Company Name field at the
bottom of personalization page, use: ABILI
GETTING IN TOUCH IS EASY.
On the phone: Just one simple call.
For access over the phone, simply call toll-free
1-800-96-HELPS (1-800-964-3577).
The service includes up to three face-to-face
emotional or work-life counseling sessions per
occurrence per year. This means you and your
family members won’t have to share visits.
Each individual can get counseling help for
his/her own unique needs. Legal and financial
counseling are also available by telephone
during business hours. HealthChampion℠
offers unlimited access to services.2
SERVICE FEATURES.
Prepare. Protect. Prevail.®
Visit us at THEHARTFORD.COM/EMPLOYEEBENEFITS
The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries including issuing companies Hartford Life Insurance Company and Hartford Life and Accident Insurance Company. Home Office is Hartford, CT.
1
2
3
A bility Assist®, The GuidanceResources® Program, and HealthChampionSM services are offered through The Hartford by ComPsych®. ComPsych is not affiliated with The Hartford and is not a provider
of insurance services. The Hartford is not responsible and assumes no liability for the goods and services provided by ComPsych. ComPsych and GuidanceResources are registered trademarks and
HealthChampion is a service mark of ComPsych Corporation.
HealthChampionSM specialists are only available during business hours. Inquiries outside of this time frame can either request a call-back the next day or schedule an appointment.
This case illustration is fictitious and for illustrative purposes only.
4264 06/15 Printed in U.S.A. © 2015 The Hartford Financial Services Group, Inc. All rights reserved.