Inverclyde Council September 2001 Contents ________________________________________ Page Introduction i 1. The aims, nature and scope of the inspection 1 2. The Education Service: operational context 1 3. Strategic management of the service 7 4. Consultation and communication 10 5. Operational management 15 6. Resource and financial management 20 7. Performance monitoring and continuous improvement 25 8. How well does the authority perform overall? 35 9. Main points for action 36 Appendices Performance information Inspection coverage Quality indicators 38 42 44 Introduction The education functions of each local authority in Scotland will be inspected between 2000 and 2005. Section 9 of the Standards in Scotland’s Schools Etc. Act 2000 charges HM Inspectorate of Education, on behalf of the Scottish Ministers, to provide an external evaluation of the effectiveness of the local authority in its quality assurance of educational provision within the Council and of its support to schools in improving quality. Inspections are conducted within a published framework of quality indicators (Quality Management in Education) which embody the Government’s policy on Best Value. Each inspection is planned and implemented in partnership with Audit Scotland on behalf of the Accounts Commission for Scotland. Audit Scotland is a statutory body set up in April 2000, under the Public Finance and Accountability (Scotland) Act 2000. It provides services to the Accounts Commission and the Auditor General for Scotland. Together they ensure that the Scottish Executive and public sector bodies in Scotland are held to account for the proper, efficient and effective use of public funds. The external auditor member of the inspection team carries out a performance management and planning (PMP) audit of the education functions of the authority. The inspection team also includes an Associate Assessor who is a senior member of staff currently serving in another Scottish local authority. i ii _______________________________ Inspection of the education functions of Inverclyde Council 1. The aims, nature and scope of the inspection The education functions of Inverclyde Council were inspected during the period April – June 2001 as part of a five-year national inspection programme of all local authorities in Scotland. The inspection team interviewed elected members and officers of the Council. The inspection team also attended meetings, visited schools and other establishments in the authority and met with staff, chairpersons of School Boards and other key stakeholders of the Education Service. A summary of inspection activities is given in Appendix 2. On behalf of HM Inspectors, an independent company issued and analysed responses to questionnaires to headteachers of all educational establishments within the authority and to the chairpersons of the School Boards/Parents’ Associations. 2. The Education Service: operational context Social and economic context Inverclyde Council was established in 1996. With a population of 83,000 in 2001, it is the third smallest mainland local authority in Scotland. The unemployment rate of 4.5% is above the national average of 4.2% and has fallen much faster than the fall for Scotland as a whole in recent years. The socio-economic context is one 1 of marked contrasts between different parts of the Council area. Broadly the rural southern parts are affluent and have low levels of unemployment. The coastal towns, which make up the bulk of the population, have experienced a decline in shipbuilding and heavy engineering. They include areas of severe social, economic and health deprivation. Overall the balance in socio-economic terms is markedly weighted to the side of disadvantage. The free meal entitlement (FME) of 24% in 2000 was above the national average of 20% and sixth highest in Scotland. Of the total population 24% live in social inclusion partnership (SIP) sub areas within Port Glasgow and Greenock. Over 20% of the population live in postcode areas which are designated as amongst the most deprived 10% in Scotland. Mortality rates are amongst the highest in the U.K. The decline of some 10% in population since 1991 is the second highest in Scotland and a further decline is predicted up to 2013. The decline is likely to be even more marked in the child population aged 0-14 years. In addition Inverclyde is experiencing a shift of population from the urban coastal fringe towards the south of the Council area. Together, these socio-economic and demographic factors present considerable challenges for delivery of the Education Service of the local authority. Political and organisational context The political representation consists of ten Labour councillors, nine Liberal Democrats and one Conservative. The administration is led by the Labour Party. The Education Services Committee (ESC) is one of six main Committees of the Council. The Council has a clear mission statement for Inverclyde to ‘become an attractive, healthy and safe place to live, work and play. It will provide the highest quality of services provided caringly, effectively, efficiently and 2 economically.’ The two over-riding themes of the Council’s corporate strategy are the economic and the social regeneration of Inverclyde. The Council has determined that the key service priorities should be within Education, Social Work, Economic Development and Information Technology. In order to implement its strategy the Council has set out the following service priorities. • Support and promotion of the Invest in Inverclyde campaign. • Development of policies to encourage population growth. • Development of policies to promote employment growth. • Continuation of physical regeneration. • Action to address poverty and deprivation. • Action to tackle issues of poor health. • Policies to promote social inclusion and community inclusion. • Policies to promote quality education and lifelong learning. • Policies to promote care of the youth, the elderly and the vulnerable. • Policies to promote community safety. • Policies to embrace technology. The officer structure of the Council consists of a Chief Executive and seven service groups each led by a 3 Director, including the Director of Education Services, who together form the Corporate Management Team. The Director of Education Services is supported by four Heads of Service with responsibilities for Planning and Resources; Support for Learning; Pre-five and Children’s Services; and Special Educational Needs and Information Technology. In turn each of the Service Heads are supported by administrative and professional staff including some who are seconded from schools. Educational provision and performance The Education authority is responsible for 23 pre-5 establishments, three special schools, 32 primary schools and eight secondary schools. The pupil population in session 1999-2000 was 14,900 pupils, including almost 500 places commissioned from 13 pre-school partner centres. At the time of the inspection, all primary, special and secondary schools had School Boards. The Accounts Commission Statutory Performance Indicators (SPIs) for 1999-2000 show that 95% of four-year-old and 81% of three-year-old children took up a pre-school place compared to national averages of 96% and 75% respectively. The SPIs for the same period also indicate that Inverclyde faced major problems with school capacities. Thirty eight percent of primary schools had occupancy levels of under 60% compared to a national average of 32%. Thirty eight percent of secondary schools had occupancy levels of under 60% compared to a national average of 18%. At the same time 38% of secondary schools had occupancy rates of 101% or over. Taken together with the projected decline in pupils these imbalances indicate that the Council faces a considerable challenge in planning for its future provision of school places. In session 1999-2000 budgeted running costs of primary and 4 secondary schools per pupil were below the national average. In 1998-99 the Council allocated £44,681,000 to the revenue budget for education. In 1999-2000, the revenue budget was £47,725,000 (both totals include direct grants under the Excellence Fund core and special programmes). In 2000-2001, the Council allocated £49,291,000 to the revenue budget (including Excellence Fund core and special programme direct grants). The following commentary draws on key performance information about the schools in the Council provided in Appendix 1. Staying on rate and school leavers’ destinations • The percentage of pupils staying on after the compulsory leaving age in 1999 was just below national average figures and declined between 1997-98 and 1998-99. • The percentage of pupils entering full-time Higher Education was below national average figures in 1998 and 1999 but rose sharply in 2000 to be above the average nationally and for similar authorities. In the same period the percentage of leavers entering full-time Further Education also rose to be above the average for similar authorities and nationally. The percentage of leavers entering employment over the same period was below the national average and that of similar authorities. Attendance and absence Between 1998 and 2000 the percentage of total absences in primary schools had improved and remained just above the national average. The authority’s 2001 target for improving attendance would leave absence just above the national target figure. 5 • Between 1998 and 2000, the percentage of total absences in secondary schools was above the national average. However, attendance had improved at a faster rate than the national rate of improvement. • Temporary exclusions were well above the national average in 1999-2000. 5-14 Performance • National Test results reported by primary schools between 1998 and 2000 were around the national average figures. Improvements in reading, writing and mathematics were around the national average rate of improvement. Inverclyde’s target figures set as part of the Raising Standards – Setting Targets initiative in reading and mathematics, if achieved, would maintain the authority’s position in relation to the national average. • National Test results in 1998 for S2 pupils in reading, writing and mathematics were below the national average. The rate of improvement between 1998 and 2000 in all three areas was amongst the fastest in Scotland and well above the national average. Inverclyde’s 2001 target figures in all three areas, if achieved, would improve the authority’s position in relation to the national average. Target figures for 2001 had been exceeded in reading and writing. SQA examination performance • 6 In Standard Grade performance between 1997-1999, Inverclyde was above national average figures and that of similar authorities for the percentages of the S4 roll gaining five or more awards at levels 1-6 and 1-4. It was below national averages for the percentage gaining five or more Credit awards in 1997 and 1998 but performance had increased to be above the national average and that of similar authorities in 1999. The rate of improvement in respect of five or more Standard Grades awards 1-4 and 1-2 was faster than that nationally and for similar authorities. The authority’s 2001 targets for Standard Grade awards at 1-6 and 1-4, if achieved, would leave its position relatively unchanged compared to the national average and slightly further below at Standard Grade 1-2. • At Higher Grade from 1997-99, the authority was below the national average figures for the percentage of the S4 roll gaining three or more and five or more Higher Grades. In 1999 performance declined. The authority’s targets for 2001, if achieved, would leave its position relatively unchanged compared to the national average. • The percentage of the S5/S6 roll gaining three or more National Certificate modules from 1997-99 was above the national average and increased by two percentage points. 3. Strategic management of the service Vision, values and aims Performance in this area was very good. The Council had a clear and distinctive mission statement and education was seen as central to its core themes of economic regeneration and social inclusion. In partnership with schools the Education Service had defined its strategic management role very well and its strategic objectives clearly matched the Council’s ambitions. The objectives were also geared to meeting national priorities such as raising attainment. The Chief Executive gave a high priority to the role of education in achieving economic and social regeneration for the area. Elected members increasingly had come to see continuous improvement in education as an important priority in taking Inverclyde forward. 7 Education’s aims and values had been very well communicated and their impact was strikingly apparent at all levels of the service. They were widely understood and accepted as informing the work of establishments and staff. Establishments felt that they were working not just to benefit their own pupils but as part of a common enterprise across Inverclyde. Officers and senior managers in schools and pre-school establishments demonstrated a high level of commitment to continuous improvement within the spirit of Council and Education Service goals and values. Education Service senior officers had succeeded in developing effective partnerships with agencies such as the health service and the police, with parents and businesses in the community, and with a number of service departments in the Council. Leadership and management The effectiveness of leadership and management was very good. Above all the Director of Education Services and his senior management team had succeeded in working with headteachers to establish a relationship of trust. Support and challenge were well balanced and staff appreciated the recognition and celebration of success. The Director of Education Services had provided very good leadership in defining the strategic role of the Education authority, taken forward through widely accepted key priorities, which was highly appropriate to Inverclyde’s circumstances. He had helped to create an ethos of high but realistic expectations, together with a focus on the needs of individual children. The Director did not shirk hard decisions, but was skilled in mobilising support for education priorities and had built effective working relationships with elected members and with a wide range of other stakeholders. The four Heads of Service who formed the senior management team were highly effective as a team and in 8 their individual responsibilities. Their skills, commitment and responsiveness were recognised and respected across the authority area. Together with the Director they had succeeded in creating a positive working ethos at all levels within the Department and with school staff. Each Head of Service had a demanding remit, with geographical responsibility for a group of schools and pre-school establishments as well as a functional role. This system worked well. The involvement of all Heads of Service in a quality assurance and development role gave a strong signal to schools about the importance of continuous improvement. In response to various internal reorganisations parts of Heads of Service remits had changed over time. There was now a need for minor readjustments within remits, for example to bring together related aspects of support for pupils. The senior management team worked together systematically and made good use of well-managed team meetings. The team evaluated its performance in several ways, such as through management information, Service Plan progress checks and, more recently, through use of the Quality Management in Education framework1. However, there was no formal system of staff review and development for Education Service centrally-deployed staff and this process should now be established. Policy development Performance in this area of work was good. There was a helpful set of standard circulars and policy statements which covered most activities of the Education Service. Some policies had been inherited from the former Strathclyde Region and were now under review. The method used to develop policies was systematic, led by officers or headteachers and usually involving establishment staff and appropriate representatives from other agencies and departments. For example, the health 1 Quality Management in Education (The Scottish Executive Education Department, 2000) is a framework of self-evaluation for Local Authority Education Departments. 9 policy being developed currently brought in parents, social work staff, police and health boards representatives as well as school staff. The quality development policy was a model of its kind. Its development had been led by a seconded headteacher and schools felt they had a good deal of ownership of the policy. Roles and responsibilities were spelled out clearly and the policy statement was accompanied by a calendar of events which gave it a practical application. The Department was aware that, while it had provided a range of specialist services, resources and locations to meet special education needs, there was no overall strategy and policy to guide the development of these services. Its recently established working group to review provision should take account of the Best Value Reviews of psychological services, and services for deaf and hearing impaired pupils. There was a need also to revisit policy for New Community Schools, particularly to clarify communication channels across services and agencies, and to specify roles and responsibilities at strategic and operational level more clearly. 4. Consultation and communication 10 The effectiveness of the authority’s approaches to consultation was good. Strategies for communication were very good. Senior Education Managers were committed to working in partnership with establishments and parents. The Council Education Service liaised closely with other departments and had a wide range of contacts with local and national agencies including very good links with local business. Good mechanisms were in place for consulting with School Boards. The authority was beginning to engage pupils more in the process of consultation. Notable features of consultation included the following. • Headteachers from the pre-school, primary, secondary and special education sectors met regularly with the Director and senior Education Service staff. These meetings were a useful and valued means of consulting and communicating directly with heads of establishments. • Regular meetings between the chairpersons of School Boards, the Director and senior Education Service staff provided a forum where the views of parents were actively sought. Parents’ representatives were briefed and consulted on key developments and parents’ focus groups had been set up to consult on specific issues. • In addition to headteachers representing the views of school staff at meetings, there were some examples of direct consultation with teaching staff over a range of issues including the policy on staff development and review, and annual staff development needs. Staff in schools appreciated the impact that this consultation had had on policy. • The Council also consulted teaching staff through a wide range of working groups that included both managers and teaching staff. In particular, working 11 groups set up to support policy development were instrumental in giving the views of staff in schools. • A good range of initiatives had been undertaken to consult with parents in nursery and early years. Recent consultation by the Childcare Partnership over future provision for early years education had gathered the views of parents of pre-school children. The result of this consultation had been used to good effect in planning future provision. • The Joint Consultative Committee (JCC) provided an effective mechanism for consultation with teachers’ unions. Very positive working relationships had been established. Schools were encouraged to use a good range of methods for consulting with parents and pupils. Many schools had carried out their own surveys of parental opinion on a range of matters. The majority of School Board chairpersons (66%) surveyed for the inspection agreed that through consultation they had a chance to influence the aims and plans for education in Inverclyde. However, 33% disagreed with this view. The Council had already taken an important step in having a parental representative on the Education Services Committee and was exploring further representation of parents’ views. In seeking to widen contact with parents, conferences and parents’ workshops had been held and these were highly rated in feedback from participants. The Council recognised the need to involve the wider parent body and intended to develop further ways of working with parents. Arrangements to consult with pupils at authority level were at an early stage of development. Some good steps had been taken, including a pupils’ focus group who were convened to comment on the Service Plan, and consultation with pupils on the authority’s ‘Peaceful School’ initiative. Many schools had set up pupils’ councils but there was no mechanism across the authority 12 that would allow them to feed into a central forum. The Education Service had recognised the need to involve children and young people further in decision-making and this was to be addressed further in the next Service Plan. Responses by headteachers to the pre-inspection survey, evidence from school visits and meetings with headteacher focus groups indicated a positive view of consultation. The survey indicated that most (81%) believed senior managers in the Education Service consulted effectively with their schools. Communication was very good overall. Headteachers saw themselves in a corporate role as officers of the authority and played a key role in communicating information well to staff. A very wide range of strategies was used to ensure effective communication with stakeholders. Notable features of communication included the following. • The Director and senior officers held a range of regular meetings which fostered good communication. These included meetings with headteachers, staff development co-ordinators, secondary subject networks and working groups. These meetings ensured an effective channel of regularly updated information to schools. • The Education Service had developed systems to ensure good communication with local and national agencies. Regular meetings and joint planning of services and projects ensured very good communication links with partners including social work services, the Childcare Partnership, and local business partners. • Headteachers in both primary and secondary schools were very positive about the amount and quality of performance data that was communicated by the Education Service. The regular updating of this 13 information, and support for schools in understanding the data ensured that information on attainment was used well. • The aims and priorities of the Education Service had been very effectively communicated to staff in schools and pre-school establishments and had clearly influenced their work. Staff at all levels in establishments were clear about the main messages communicated about the aims of the Education Service. • Account had been taken of the information needs of stakeholders and key documentation was produced in different formats. This included the production of different versions of the Education Service Plan. All schools produced standards and quality reports. These were in the early stages of development and the Council recognised that further work would be needed to ensure consistency in format and intended audience. • A very helpful range of leaflets had been produced in a series designed to assist parents to help their children at home. These were used along with parent workshops to give information and guidance to parents about learning beyond school. School Board chairpersons were also very positive about the quality of communication. Most (88%) responses to the pre-inspection survey agreed that the Education Service provided opportunities to join with other School Boards to hear about developments. A similarly high number agreed that they were aware of the main initiatives the Council was taking to implement its plans for education. Almost all (92%) agreed that they were aware of how to channel their views, enquiries and complaints. All felt that they were aware of how well their school was performing. 14 In their responses to the pre-inspection questionnaire almost all headteachers (98%) agreed that senior managers in the Education Service communicated a clear overall vision for the development of education in Inverclyde. Most (87%) felt that the Education Department was effective in disseminating good practice about how to improve standards and quality in education. The authority’s Standards and Quality report for 1999-2000 was published in June 2001. It contained statistical data on school performance and comments on each area of development against national performance indicators. The report was written in a helpful way with comments of both a descriptive and evaluative nature. The report linked clearly to the Service Plan, reporting accurately on progress against each of the key priorities set out in that plan. The sources of evidence and means of gathering evidence were clearly set out, as were the priorities for action arising from the report. Regular reports from senior managers to the Council Education Services Committee provided information on attainment and kept elected members well informed of progress in priority areas. Information for parents on school performance was detailed and distributed through schools after discussion at the Committee. The information provided to elected members, parents and other stakeholders enabled them to assess how well the service was performing. The Council had established a clear system to record and respond to complaints and enquiries. Arrangements were in place to collate and monitor all enquiries. There were good examples of consultation and evidence of very good communication. These had evolved over time and senior staff in the Education Service were aware of the need to develop an overall strategy as a basis for review and development. They had produced a position paper which was a good starting point. 5. Operational management 15 Service Planning The quality of planning was very good. Systematic planning to achieve significant improvements in education played a key part of education services at all levels. The 2000-2001 Education Service Plan was clearly set within the local context and linked to the Council’s corporate strategy. Priorities and objectives focused well on national and Council priorities and included specific references to raising attainment, enhancing learning and teaching and curriculum development. There was clear linkage between the Service Plan, the action plans which derived from it and school development plans. The planning process drew on a range of sources of evidence, including: an audit using Quality Management in Education; a review of progress on previous targets; analyses of statistical data; evidence from studies and reviews, including Best Value reviews; the outcomes of quality visits to schools; HMI reports and school standards and quality reports. The Service Plan contained references to progress on the previous plan’s targets, which drew on the above. The Education Service’s Standards and Quality report also pulled together many of the outcomes of the audit process. A major strength of the approach to planning was the extent to which it was seen as an essential part of the work of staff at all levels. Staff within Education Services were fully conversant with the plan, its purpose and their role. Headteachers knew and understood both the content of the Service Plan as it related to their area of activity, and their part in the planning process. They were similarly clear about the relationship between the Service Plan and their own establishment plan. This clarity about the relevance of the Service Plan extended to School Board chairpersons, staff in schools and, 16 commendably, pre-school partnership centres. There was a strong sense of commitment to the planning process. The Service Plan was clearly set out and presented. It proceeded from the Council’s core themes of social and economic regeneration, and the legislative framework and national priorities which had to be addressed, to establish a comprehensive set of strategic objectives and key targets. Action plans, relating to each of the four main areas of management responsibility then set out specific targets and clear measures of success. While managers understood the costs associated with the various developments and initiatives set out in the Service Plan, and could track these to budget lines, costs were not set out explicitly within the plan itself. Most headteachers reported favourably on the consultation processes associated with the Service Plan. They thought that they had good opportunities to comment on drafts and contribute to the production of the final plan. They were appreciative of the steps taken to ensure that they had sufficiently early sight of likely key priorities to inform school development planning. Teachers and parents also had appropriate opportunities to participate in the planning process. Schools used the Service Plan’s key priorities to inform their development plans. Evidence from school visits and recent HMI inspections indicated that almost all school development plans were very good or good and that their implementation mostly resulted in significant improvements. The introduction of a standard format for school development plans and the monitoring and support by Education Services staff helped ensure that there was a high degree of consistency across plans in specifying clearly tasks, responsibilities, timescales and success criteria. Development planning had been successfully established in all education authority and partnership pre-school establishments. 17 Arrangements for joint planning worked effectively for the most part. There were some good examples of shared vision and close co-operation with other council services and external agencies, for example in the Inverclyde Childcare Partnership, and with local businesses. However, joint working with the Council’s Information Services, which had corporate responsibility for information and communications technology (ICT), had not been so successful and there was a widely held view among staff in schools that the lack of co-operation was contributing to delays in progress with ICT. In order to support the implementation of the Service Plan’s strategic objectives and key priorities the authority provided a comprehensive staff development programme. This programme was well matched to the needs of the authority, establishments and individuals. There was a good process of consultation with staff. The requirement for staff in partnership centres to participate, and the consideration given to their needs, was a commendable feature. Most staff thought highly of the range and quality of staff development offered by the authority. Deployment and effectiveness of centrally-employed staff The deployment of central staff was very good. Individually and collectively they displayed a high degree of commitment to the Education Service and a strong sense of teamwork. They had clear remits which reflected the authority’s commitment to quality assurance and raising standards. They understood their role in delivering the authority’s priorities. All Heads of Service were directly involved in carrying out quality visits to schools. They had a good knowledge of the strengths and development needs of the pre-school establishments and schools for which they had responsibility. There was strong perception among school staff that Heads of Service were accessible and 18 responsive. They worked hard and made an effective team. The experienced Principal Officer (Research and Development) provided an extensive, high quality range of statistical information and support for schools. These approaches were well integrated with the work of the educational development service, who through their pastoral contacts with schools, participation in quality visits and involvement in staff development were able to contribute a range of information to senior officers. Pre-school staff were particularly strong in their approval for the support they were given. Their morale and motivation were very high. At the time of the inspection two adviser posts were unfilled. As a result some staff in primary schools had less positive views of the support available from central staff. The authority should continue to review the provision of specialist support, especially for the primary sector. Advisers were responding positively to the shift in role from subject-specific advisers to broader remits incorporating a strong quality development element. Psychological services and support for learning provided effective support for schools and the principal psychologist knew the schools and the needs of pupils very well. Other centrally based staff, including a number of secondees, made very strong contributions. The work of the Early Years Team was very highly regarded by staff in pre-school establishments, including partnership centres. The Staff Welfare Officer provided a very valuable service for teachers. The Development Manager for Health and Outdoor Education was helping take forward priorities in areas such as sport and health. The appointment of additional staff to assist in developing ICT in schools was timely. Secondees and newly appointed staff were very positive about the support, 19 including professional development, which they had received since taking up post. Centrally-based administrative staff provided a good level of support to schools and pre-school establishments which was appreciated by all staff. 6. Resource and financial management Resource management The management of resources was fair overall, with important issues needing to be addressed. Since its inception the Council had faced challenging interconnected problems to do with achieving optimum levels of school occupancy and the effective maintenance and improvement of school buildings. There were important weaknesses in the management of resources in these areas. The Accounts Commission statutory performance indicators, and more recent data researched and provided to elected members by officers in the Education Service Department, demonstrated clearly that a significant number of primary and secondary schools were considerably under or over capacity. In 1997, there were some 3600 surplus places in primary schools and 2800 in secondary schools. These problems have been compounded by the high rate of decline in school age population, and by a population shift between different parts of the Council area. Information provided by officers showed that these trends would continue and exacerbate accommodation cost inefficiencies. In addition, much of the existing school building stock was dated and required considerable and continuing maintenance work. For example, over the past two years two primary schools had been decanted to other accommodation whilst major repairs were carried out. 20 An authoritative survey commissioned by the Council costed total maintenance needs for all school buildings at around £60 million. Current funds were inadequate to meet this backlog of maintenance and to keep up with necessary refurbishment and modernisation. Despite careful analysis of the cost implications and disadvantages to pupils if this situation were to continue, and well-conceived schemes for school rationalisation presented by officers shortly after inception of the Council, elected members over several years had deferred key decisions. They had only taken minor steps to remedy pressing problems. A major consequence was that a significant amount of revenue funding, which could have been used for improving the quality of pupils’ experience, was being used to subsidise surplus places and to carry out time and again basic accommodation maintenance work in old school buildings. There were some signs that elected members were beginning to address this key value for money issue. The Council had agreed to carry out a Private Public Partnership (PPP) feasibility study into school accommodation that would address plans for rationalisation and new build. However, the study in itself would not remove the challenge to members to make important decisions about school accommodation. Further delay would result in a continuation of inefficient and wasteful use of resources. With the exception of the initial year of the Council’s life, education had largely been protected from the significant budget cuts which had faced other service departments and expenditure to support education had been above the GAE Assessment. The budget for allocating resources to education was set by the Council following recommendations from the corporate management team based on the Council’s key service priorities and policy aims. Objectives were appropriately costed prior to inclusion in the Service Plan and other plans, although the Plan did not directly link the 21 allocation of resources to key priorities. Staff in the Education Services department were skilled in identifying and tapping into various funds to improve front-line service delivery, with the result that key projects were well supported. With the exception of school occupancy, a good range of measures had been taken to ensure the economic, efficient and effective use of resources to support the delivery of education. These included: • the development of an asset management plan; • some “spend to save” initiatives, for example through water metering; and • Best Value service reviews. Although there were severe constraints on what refurbishment and improvement of school buildings could be undertaken, basic health and safety issues were acted on promptly. There were also specific instances of good practice in deploying scarce resources to good effect, for example in creating additional places for preschool expansion and improving the learning environment. The Council had also done well in addressing school security issues. In the pre-inspection survey and in school visits, some schools expressed concerns about requests for accommodation work, beyond basic health and safety, not being met timeously by Property Services. There should be a Service Level Agreement between Education Service and Property Services that clearly sets out priorities for building maintenance and the timescales for the completion of any agreed work. In line with Council policy, Education Services had developed a full programme of Best Value reviews that would cover all major service areas. At the time of the inspection the completed reviews had focused on a number of the smaller services, such as psychological 22 services and reviews had been carried out rigorously and well. However, there had been some slippage in the timescale for the completion of these reviews through the Council process, and it was likely that this would have an adverse affect on the future programme. Furthermore, as Best Value reviews of some of the larger services, such as primary and secondary schools, had still to be undertaken, there was also a potential issue over the feasibility of resources available for future reviews. Progress towards meeting the Government’s National Grid for Learning (NGfL) targets for implementation of Information and Communication Technology (ICT) hardware, software and training had been too slow, particularly in primary schools. This was partly because the Council initially did not allocate sufficient funds to projects and partly because of internal communication difficulties amongst Education Services, Information Services and schools. The Council had now allocated appropriate finance and a more structured approach to ICT planning had been adopted through a new project management methodology. These improvements should assist the Council in moving towards the Government’s targets for 2002. However, the Council needed to resolve difficulties at a corporate level quickly if targets and timescales for NGfL were to be met. Financial management The overall quality of financial management was good. The Council’s Financial Regulations were clear and comprehensive. Education Services maintained a reasonable fiscal relationship with the Resources Services Department which had responsibilities for corporate finance. Budget monitoring undertaken within Education Services was based on monthly monitoring reports received from Corporate Finance Services which compared budgeted and actual expenditure and calculated variances. Education Services had recognised that the presentation and analysis of that information were not 23 sufficiently detailed for their operational purposes. Further work was needed in this area, although the appropriate appointment of a qualified accountant to education was helping to improve this process. Corporate finance personnel and the education finance officer were able to monitor the education budget effectively using information derived from the corporate financial systems. The Head of Planning and Resources within Education Services kept the Director of Education Service and the senior management team informed about the revenue and capital financial position on a regular basis. The Council’s well established budget setting process gave clear central guidance to the Department and the Council’s Corporate Management Team monitored departmental budgets and budgetary performance across the Council. The Council had tackled the issue of three year revenue budgeting and a draft three year budget had been produced. This was a promising start although further work on the detail for years two and three was still required. Regular reporting of the financial position to elected members was made every six weeks within the overall Council report for the Policy and Strategy Committee. In addition, there was a standing financial monitoring report on the Education Services Committee’s agenda which provided an appropriate level of detail for monitoring purposes. Over 85% of the budget was managed through the devolved management of resources (DMR) scheme which involved all primary and secondary schools. Headteachers received monthly monitoring information from Education Services. The current system, inherited from Strathclyde Regional Council, provided clear, understandable financial information that enabled the headteachers to monitor their current expenditure. 24 Information passed to schools on their expenditure showed cumulative spending and some committed funds against total budget and calculated the remaining budget available to spend. Eight administrative finance assistants (AFA’s) were deployed to assist schools within their designated areas to monitor their budgets. Headteachers commented that the role of the AFA was successful and highly appreciated. The Education Services Department’s accountant was also available to give support when requested. Within the DMR budget there was sufficient flexibility to allow headteachers to address school priorities. There was also clear financial procedures and guidance available to schools to enable them to properly use this flexibility. Overall this part of financial management was very effective. 7. Performance monitoring and continuous improvement Measuring, monitoring and evaluating performance The overall quality of work in this area was very good. The authority had a wide variety of well-developed approaches to monitoring and evaluating schools’ and pre-school establishments’ performance. Policy and procedures were clearly set out in a standard circular and an associated annual calendar of events. Senior managers and staff in the education development service had well defined roles in monitoring performance. They knew their schools well, and significantly, almost all headteachers were confident that the work of their establishments was well known and understood by senior managers of the authority. Reports provided to HM Inspectorate of Education prior to their inspections increasingly confirmed that the authority knew its schools well. Elected members, headteachers, School Boards and officers of the authority were confident that a sufficient 25 range of information on the quality of provision was available and accessible. The process of collection and analysis of educational data was well supported by the Principal Officer. A wide range of data on primary and secondary school performance was available and different formats and methods of presentation were used. Trends in data were analysed. The authority’s work in collating and disseminating data to schools using its own computer-based approach was particularly noteworthy. Methods of data presentation had been improved in consultation with schools to better support their self-evaluation. Primary and secondary school staff felt increasingly confident in data use as a result of training and individual support from officers. The systems were employed to provide information for identifying issues and taking action on them at both authority and school levels. For example, it had been used successfully in identifying areas which needed to be addressed in meeting attainment targets, and differences in attainment between boys and girls across Inverclyde and within schools. This wide ranging analysis and use of performance information was a considerable strength of the authority. Senior managers in the authority and schools had a very good picture of overall and individual school performance. The authority was very good at collating and using information from different sources, such as trends from HMI reports, their own surveys and staff development needs analyses. Through their pastoral and other contacts with schools, advisers were able to contribute a range of information regularly to the senior officers. This information along with performance data was used in an annual programme of quality visits carried out by Heads of Service and advisers in pre-school establishments including partner centres, and all schools. The two quality visits per session were a commendable feature in monitoring school 26 performance and promoting improvement. They provided a clear focus both for collection of information by the authority and in direct support and challenge to schools. One visit supported the development planning process while the second was linked to standards and quality reporting by direct monitoring of outcomes, achievements and progress towards targets. Altogether quality visits were well-embedded and welcomed generally by headteachers who saw them as open, rigorous and effective. A scheme of staff development and review for teaching staff was firmly established and staff who had participated recognised its benefits. However the authority was aware that their timetable of headteacher reviews had slipped and they were now accelerating this process. A wide variety of mechanisms existed to monitor how schools implemented particular policies, or how particular educational themes were progressing. This was achieved, for example, as a specific part of a quality visit agenda, through internal and commissioned evaluations such as on Early Intervention. However, school staff, particularly at levels below senior promoted staff, were not always clear how the authority monitored the impact of specific policies at their level. This should now be clarified in the policy statement. The implementation of authority policy was also monitored through Best Value reviews. A number of reviews had been planned that directly related to learning and teaching and support to pupils. These were identified through an authority audit. Much could be gained by ensuring that this programme of reviews is shown clearly to link with wider educational self-evaluation. This would ensure further depth to the monitoring of specific policy priorities. Very good progress had been made in promoting self-evaluation in pre-school centres and schools based 27 on nationally used performance indicators. The authority had provided substantial support to schools in developing a systematic approach to self-evaluation, including the provision of training courses using external consultants and development planning clinics. All schools had produced standards and quality reports and it was planned to extend this to pre-school centres in session 2001-2002. Current reports were, however, variable in terms of content and clarity of evaluation. The authority recognised that much could be gained by exchanging good practice on the production of these documents and clarifying their intended audience. There was strong evidence that a consistent and energetically-applied approach to service monitoring and continuous improvement featured as part of the culture of the authority. Managers at all levels understood their role in service monitoring and it was valued by schools. Continuous improvement in performance The overall impact of Education Services approaches to quality improvement was very good. An impressive range of strategies and activities had been effective in securing improvement over a wide front. These strategies focused clearly on national and local priorities and were well supported by Education Service officers and staff seconded from establishments. The Education Service provided very good support to pre-school partner centres and schools in the follow-up to HMI inspections, with almost all recommendations being met by the time of the follow up visit. Support for pre-school education The authority provided pre-school placements for all four-year-old children, although the take up rate was 95%, and was making good progress towards the Government’s target of a placement for all three-yearolds by August 2001. Extensive, high quality, support 28 had been provided for pre-school partnership centres and they were well integrated within the authority’s overall framework for quality development. Authority staff had succeeded in establishing very good procedures for development planning, curriculum development and monitoring, recording and reporting on children’s progress. Its own surveys of parents showed a high degree of satisfaction. Overall, this was a very strong aspect of the work of the authority. Support for primary schools In the primary sector, the authority’s Young Learner’s Project had successfully taken forward Early Intervention strategies at P1 and P2. While the Council initially had focused attention on a number of designated schools and provided additional staffing and resources for them it had succeeded in extending many of the benefits to the others. The authority’s own evaluation study showed significant gains in aspects of English language and numeracy. Attainment at P2 in reading, writing and mathematics was improving and in mathematics most pupils (75%) achieved level A in P2. The authority was close to meeting the Government target for class sizes at P1 to P3. Almost all classes at these stages had fewer than 30 pupils. Primary schools were well supported across the curriculum by useful policy statements, standard circulars and curriculum guidelines. They were making very good progress in implementing the 5-14 curriculum. Working groups of teachers had produced curriculum development packs and there were standardised formats for development planning and reporting to parents. Successful initiatives aimed at raising standards in primary schools included paired reading, writing, oral interactive mental maths and primary/secondary liaison in science. These initiatives were supported by a programme of parents’ workshops aimed at helping parents to help their children in learning at home. There were also innovative developments in sports and health 29 education. However, progress towards Government targets in ICT was slow. Statistical data indicated that standards were improving in reading, writing and mathematics. Almost all schools were meeting or exceeding their targets for attainment in reading and mathematics. HMI inspection reports over the past three years showed the overall quality of attainment in English language as very good or good in most primary schools. In mathematics it was very good or good in almost all cases. Inverclyde’s New Community School project was established in 1999 and involved all the primary schools in a cluster serving an area of social disadvantage. The project was fully consistent with the authority’s approach to promoting educational inclusion. A good start had been made to this project and a thorough consultation exercise had been undertaken. There had been some very successful initiatives, including the Heartstart project and other health promotion projects. However, progress had been hindered by a number of factors including a delay in the appointment of key staff, particularly those from partner agencies, and difficulties in attendance at the steering group. Progress in introducing personal learning plans had begun but was slow. The good start to the project should be further developed by adopting a more rigorous approach to monitoring and ensuring greater involvement of the steering group. Support for secondary schools The authority had introduced or encouraged a wide range of initiatives to improve attainment and achievement in secondary education. In almost all of the areas they had identified as priorities there was evidence of significant success. In S1/S2, standards of attainment were rising sharply in reading, writing and mathematics. In S3/S4, Standard Grade results at all levels had improved. In S5/S6, Higher Grade results had been less good and the authority had been aware that success at Standard Grade 30 was not being converted into Higher Grade awards. However, recent evidence showed that this was being addressed and that performance at three or more and five or more Higher Grade awards at A-C had risen considerably. Attendance was also improving as were entry rates to Further and Higher Education, having benefited from a specific initiative. Schools were making good progress in achievements in sport and culture and there were some enterprising initiatives which were beginning to show benefits in health education and education for work. Notable features to do with continuous improvement in secondary education were as follows. • The authority had made its expectations on implementation of 5-14 guidelines and National Tests very clear and schools were responding well to this challenge. Schools were supported by relevant staff development such as on writing skills, problem solving in mathematics, and curriculum guidelines which had been developed or were in the process of development. • Very useful data analyses helped to identify and focus on authority and individual schools’ areas of concern. Schools could target areas such as boys’ attainment and their progression from S4 to S5/S6 and take appropriate action which was resulting in improved performance. • Supported Study, including summer schools and homework clubs, was seen by schools as extremely successful at the upper stages in enabling them to support pupils with particular needs. Supported Study was now being extended to S1/S2. • The Education Action Plan, involving two secondary schools, had been used effectively to trial two models which included a range of initiatives to raise 31 attainment. Staff in both schools were very positive about the contribution made to learning and teaching by the Action Plan. They were able to identify significant improvements in both resources and the outcomes for young people in terms of their motivation, attendance and achievements. • The authority had set up networks of subject principal teachers, with a subject leader who had a specific time allocation for this role, to co-ordinate and direct each network. Advisers also attended network meetings so that there was direct communication with the authority. Networks were seen by schools as very useful in providing good communication about new developments and expectations, in spreading good practice and in identifying and trying to resolve difficult issues. For example, proactive attention to Higher Still had helped to overcome possible difficulties in implementing new courses. The authority had a good implementation plan which was well on track. • The authority had clear expectations on following up action points from HMI national subject standards and quality reports and provided direct support to achieve this. Good examples were noted in science and modern languages. • A clear authority policy on learning and teaching was backed up by staff development which encouraged innovative teaching, for example of thinking skills or teaching styles appropriate to gender differences. • Approaches to improving attendance had been piloted successfully and were being taken up by other schools. Links with business were excellent and specifically designed to meet Inverclyde’s economic regeneration ambitions. Careers education and work experience, organised through a Learning-Business Partnership, were 32 rated by schools as highly effective. Local companies were involved with schools in initiatives such as mentoring boys, women into technology, and laptops for science. An innovative Business Language course had been developed by schools and an international company, and accredited through SQA. Its first two years had been successful and modern languages teachers reported heightened interest from pupils in uptake of a language. Initiatives and materials to improve health education such as ‘Heartstart’ and ‘Dare to be Different’ were well received by schools. Sport and arts The authority and schools encouraged activities in the arts, for example through funding choirs, bands and orchestras, and were nurturing a wide variety of team and individual sports through contacts with clubs and individuals, and through the appointment of sports co-ordinators. Choirs and bands had been very successful at a national level. Support for pupils The Council aimed to provide a range of support services and locations so that children and young people could access education in the least restrictive environment. Special schools, mainstream schools and specialist support facilities within some mainstream schools helped to provide this continuum of support to meet the widest possible range of pupils needs. Although support for individual schools and pupils was good or very good there was no overall strategy framework to guide future provision. Schools generally received good assistance in supporting pupils with special educational needs. Teachers were positive about the good quality of staff development provided by the Council. An audit had been carried out that had identified staff development needs and these 33 were being addressed through the Council staff development programme. Recently, the authority had provided a template and advice on developing individual education programmes. This was welcomed by most staff, though some were still experiencing difficulty in adapting the profile to meet the needs of pupils in their schools. The development of the use of individual education programmes (IEPs) was beginning to impact in programmes for pupils in primary schools and in some subjects in secondary schools. In special schools and in support bases IEPs had been developed to set targets and to plan the programmes for all pupils. Primary schools received very good support from the Network Support Service. Staff from this service supported staff and pupils in meeting special educational needs and learning difficulties. Psychological services also provided very good support to pupils, parents and staff. In addition they gathered and analysed information about pupils in the early years of primary school in order to target support effectively. Staff in schools were very positive about the quality of the service provided by psychologists. Schools were clear about the Council’s aim for inclusion and appreciated the additional resources that were provided to support this aim. Resources included additional staffing in some schools for behaviour support and the adaptation of a number of school buildings and the provision of new fitness suites in two schools to allow high quality fitness education for young people with physical disabilities. The provision of classroom auxiliaries to support pupils with special educational needs access their learning was appreciated by headteachers and staff. Within schools the Council had established a number of support bases providing full time and part time places for 34 pupils with a range of learning difficulties or special educational needs. These support bases provided an educational setting for pupils across a cluster of schools or, in some cases, across the Council. Good links were being established to ensure pupil access to mainstream education where this was appropriate. More recently links between the programmes being taught in the support bases and the work of mainstream classes was being more closely planned. Across all stages and sectors staff and parents felt that officers were good at identifying and spreading good practice and officers and elected members went out of their way to attend awards ceremonies and to join with schools in celebrating success. 8. How well does the authority perform overall? Overview The Education Service of Inverclyde Council was managed very effectively. Education Service Managers, together with senior staff in schools, were succeeding in building a culture of continuous improvement based on rigorous monitoring and evaluation. Despite an inheritance of largely difficult economic and social circumstances, improvement was evident over a wide front encompassing academic attainment and achievement in health education, business education, sport and the arts. The Director of Education Services and his senior officers had provided very good leadership by firmly setting the strategic direction for education in a small Council. They had capitalised on the small size of the education community through very good communication and establishing a relationship of trust with key stakeholders, particularly with heads of establishments. This, together with a readiness to recognise success and 35 achievement, meant that staff were willing to tackle challenges, knowing that support would be given. There remained some difficult issues to tackle, foremost amongst which was the need to address the issue of school rationalisation to ensure Best Value in the use of scarce resources. The Education Service had also showed by its successes that its ambitions in terms of targets for improvement had perhaps been set too low. The evident improvements in school performance needed to be sustained. On its past record there was a very strong basis for optimism that education would continue to make an important contribution to the Council’s vision for the economic and social regeneration of Inverclyde. Key strengths • The clarity and impact of vision, values and aims. • The high quality of leadership and management of the Director of Education Services and senior officers. • Very good communication. • High quality planning. • Very good knowledge of performance of the authority as a whole and individual establishments, founded on comprehensive and helpful use of performance information. • The establishment of an ethos of achievement which was paying off in evidence of improvement over a wide front. 9. Main points for action 36 In addition to addressing the areas for improvement identified in this report, the Local authority should act on the following recommendations. • As a high priority the Council should address value for money issues concerning school rationalisation. • The Council should ensure that targets and timescales are met for implementation of the National Grid for Learning and other ICT improvements. • A strategy and policy for the continuum of special educational needs should be developed. • The Council should take action to build on existing successes to further improve educational attainment and achievement, particularly for senior pupils. Around two years after the publication of this report HM Inspectors will re-visit the authority to assess progress in meeting these recommendations. The local authority has been asked to prepare and make public an action plan, within eight weeks of the publication of this report, indicating how it will address the following main points for action in the report. Bill Clark HM Chief Inspector Quality, Standards and Audit Division September 2001 37 Appendix 1 Performance information Statistical indicators • % of school pupils staying on to S5 (post-Christmas) 1997 67 64 61 1998 65 64 59 1999 63 65 59 Inverclyde National Av. similar councils 1997/98 28 30 24 1998/99 27 31 24 1999/00 32 31 25 % Entering Full-Time Further Education Inverclyde National Av. similar councils 19 19 20 19 18 19 22 19 19 % Entering Employment Inverclyde National Av. similar councils 25 26 23 17 26 25 19 26 25 Inverclyde National Av. similar councils1 • Pupil destinations % Entering Full-Time Higher Education • Absence In relation to the Raising Standards – Setting Targets initiative, Inverclyde Council set itself the following target to minimise the average number of half-days absence per pupil in primary and secondary schools by 2000/01. Primary Secondary • Inverclyde National Inverclyde National Starting Level (1997/1998) Current Level (1999/2000) Target Level (2000/2001) 22 21 55 43 20 19 48 41 19 18 47 36 Exclusion from schools in Inverclyde 1 Av. similar councils refers to the group of education authorities which are most similar to each other in terms of various socio-economic and demographic factors. 38 1998/1999 1999/2000 905 1 1006 1 Total exclusions Removal from roll • As part of the Raising Standards – Setting Targets initiative, Inverclyde Council set itself the following targets in reading, writing and mathematics in primary schools to be achieved by 2001, and has made the following progress in achieving them. The figures represent the percentage of pupils attaining and expected to attain appropriate 5-14 levels by P71. Target Reading Writing Maths • Inverclyde National Inverclyde National Inverclyde National Starting Level June 1998 Current Level June 2000 Target Level June 2001 71 69 54 56 74 73 78 76 65 66 78 77 79 77 68 67 82 81 As part of the Raising Standards – Setting Targets initiative, Inverclyde Council set itself the following targets in reading, writing and mathematics in secondary schools to be achieved by 2001, and has made the following progress in achieving them. The figures represent the percentage of pupils attaining and expected to attain appropriate 5-14 levels by S22. Target Reading Writing Maths Inverclyde National Inverclyde National Inverclyde National Starting Level June 1998 Current Level June 2000 Target Level June 2001 35 41 27 36 37 41 60 53 54 43 52 47 54 54 46 48 54 55 1 Level A by end of P3. Level B by end of P4. Level C by end of P6. Level D by end of P7. 2 Level E by end of S2. 39 • Results in Scottish Qualifications Authority (SQA) National Qualifications. % S4 Roll gaining: 5+ S Grades at 1-6 40 Inverclyde National Av. similar councils 1997 92 90 87 1998 93 90 86 1999 94 91 88 5+ S Grades at 1-4 Inverclyde National Av. similar councils 73 73 66 74 74 67 77 75 68 5+ S Grades at 1-2 Inverclyde National Av. similar councils 26 29 22 25 31 23 32 31 25 3+ H Grades at A-C in S5 Inverclyde National Av. similar councils 16 20 14 16 20 14 15 20 14 5+ H Grades at A-C in S5 Inverclyde National Av. similar councils 5 6 4 6 6 4 5 7 4 % S4 roll gaining 1+ CSYS at A-C in S6 Inverclyde National Av. similar councils 7 10 6 6 9 6 6 10 6 % S5/S6 roll gaining 3+ NC modules Inverclyde National Av. similar councils 41 41 43 43 41 43 43 39 41 • As part of the Raising Standards – Setting Targets initiative, Inverclyde Council set itself the following SQA Standard Grade and Higher Grade targets for session 2000-2001, and has made the following progress in achieving them. The figures represent the percentage of pupils achieving particular targets. SG English 1-6 SG Maths 1-6 5+SG 1-6 5+SG 1-4 5+SG 1-2 HG, 3+ (A-C) HG, 5+ (A-C) • Inverclyde National Inverclyde National Inverclyde National Inverclyde National Inverclyde National Inverclyde National Inverclyde National Starting Level (1995/97) Current Level (1997/1999) Target Level (1999/2001) 93 92 93 92 91 89 72 72 25 28 17 20 6 6 94 93 93 93 93 91 75 74 28 31 16 20 5 6 94 94 94 94 93 93 77 77 29 34 19 23 7 8 Value Added from S Grade to H Grade (- represents a performance lower than would be expected and * indicates a performance significantly below expectations) Inverclyde 1997 -5.60* 1998 -2.49 1999 -9.44* 41 Appendix 2 Inspection coverage Establishments visited: Glenburn School Finnart Playgroup Kelly Street Children’s Centre Carsemeadow Nursery Ardgowan Primary School Moorfoot Primary School and Nursery Class Highlander’s Academy Primary School and Language Unit St Mungo’s Primary School and Language Unit Kilmacolm Primary School Larkfield Primary School St Stephen’s High School Wellington Academy Notre Dame High School Meetings attended: Education Services Committee Education Services Senior Management Team Primary Headteachers Secondary Headteachers Interviews or meetings with Council Members and Officers: Council Leader Convener of Education Services Committee Former Convener of Education Services Committee Liberal Democrat and Conservative Spokespersons Church Representative on Education Services Committee 42 Parental Representative on Education Services Committee Chief Executive Director of Social Work and Housing Services Director of Information Services Head of Property Services Head of Accountancy Services Interviews or meetings with other Stakeholder Groups: School Board Chairpersons meeting School Board Chairpersons in five of the schools visited Focus Group of Headteachers Focus Group of Heads of Partner Centres Representatives of Teachers’ Unions IBM, Greenock Interviews with Education Service Staff Director of Education Services Heads of Service Research and Development Officer Principal Psychologist IT Support Officer Development Manager, Health and Outdoor Education Education Advisers Principal Officers Pre-five/Early Years Team Special Education Needs Adviser Seconded Staff in the Education Services Department New Community Schools Integration Manager Welfare Officer Complaints Officer 43 Appendix 3 Quality indicators We judged the following to be very good • • • • • • • Vision, Values and Aims Effectiveness of Leadership and Management Mechanisms for Communication Service Planning Deployment and effectiveness of centrally-employed staff Measuring, monitoring and evaluating performance Continuous improvement in performance We judged the following to be good • • • Policy development Mechanisms for consultation Financial management We judged the following to be fair • Resource management We judged the following to be unsatisfactory • 44 No aspects were found to be in this category. How can you contact us? Copies of this report have been sent to the Chief Executive of the local authority, the Head of the Education Service, other local authority officers, Members of the Scottish Parliament, Audit Scotland, heads of the local authority educational establishments, chairpersons of the local authority School Boards/Parents’ Associations and to other relevant individuals and agencies. Subject to availability, further copies may be obtained free of charge from the office at the address below or by telephoning 0131 244 0746. Copies are also available on our web site: www.scotland.gov.uk/hmie Should you wish to comment on, or make a complaint about, any aspect of the inspection or about this report, you should write in the first instance to Bill Clark, HMCI whose address is given below. If you are unhappy with the response, you will be told in writing what further steps you may take. HM Inspectorate of Education Quality, Standards and Audit Division 1-B01 Victoria Quay Edinburgh EH6 6QQ Crown Copyright 2001 Scottish Executive This report may be reproduced in whole or in part, except for commercial purposes or in connection with a prospectus or advertisement, provided that the source and date thereof are stated. 45