Baroda Academy
Bank of Baroda Training System –Baroda Academy-conducts more than 2000 Training
Programmes every year covering 40000 participants.
Training Infrastructure
Bank of Baroda has Comprehensive Training Structure covering Apex Institute in form of
Staff College, Ahmedabad, One exclusive IT Institute in form of BOBIIT, Gandhinagar
and -13- Zonal Training Centers. Following is Structure of Bank’s Training System.
Governing Board on Training
Looking to the significance of the training sub-system in the bank, there is high power
committee at the apex level to steer its course called Governing Board of Training which is
headed by the Chairman and Managing Director. All -3-Executive Directors and all the
heads of all corporate functions like HRM, Credit, International, Operations, Planning and
Information Technology etc are members of the Governing Board. The Principal, Staff
College is its convener. The GB meets once in 6 months to take stock of things and to plan
for future. The scope of the Governing Board is to decide, implement and
make changes
on training strategy and overall functioning.
Building Competencies -Channels for Training
Bank of Baorda provides training through following channels:
•
In House Training
•
On the Job Training
•
External Training
•
E-Learning
Training Programmes
Broadly speaking, training programmes falls into 4 different categories viz.
 Foundation programmes
 Specialized programmes
 Regular programmes
 Seminars/Workshops/Conferences to deliberate on contemporary issues/problems
 Locational Programmes

The New Competencies that are built through training system
In view of continuous changes taking place in Banking World, it is necessary to impart
knowledge and improve skills of staff members on a continuous basis in new and emerging
areas. Following new competencies are built through Training System:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
CBS Operations
Leadership
Team Building
Role Effectiveness
Credit Appraisal
Working Capital/Term Loan Assessment
Marketing and Sales
Alternate Delivery Channels
Risk Management
BOBRAM Rating
Retail banking
Project Finance
Trade Finance
Emerging areas in Agriculture Finance
Investigation Techniques and Departmental
Inquiry
16. KYC and AML Guidelines
17. Micro Finance and Self help Groups
18. Credit Monitoring/NPA Management
19. Effective Communication
20. Decision Making
21. Negotiation Skills
22. Time Management
23. Effective Interpersonal Relationship
24. IT and database
25. Ability to use data analytics tools (e.g., Excel,
Microsoft Access etc.)
26. Ability to articulate specific USPs of own Bank's products wrt competitors'
Training Methodologies
Baroda academy uses following mix of Training Methodologies to ensure effective transfer
of learning.
 Experiential Learning – Case Studies on live Cases, Mystery Shopping,
Comparative Shopping
 Learning through doing – Simulations/Hands on Training/On the Job
Training, Role Play
 Learning through Virtual Classroom - Web enabled e-learning
 Learning By Incentivizing – Professional/IT Courses from specified
Institutions, Certification of
participants
 Learning By Competing - Quiz Competition “Baroda Gyani”
 Learning By Reinforcing - Commit Cards
 Learning through sharing - Inviting experts as guest faculty, Credit
Knowledge Club
 Learning by seeing - Interface with Industry, Hi-Tech Agri, SHG
Training Evaluation
a) Onsite Feedback: Taken immediately after the programme . We
ensure that average rating is maintained above 4 out of 5.
b) We also conduct Test/quiz to evaluate the transfer of learnings.
Employee is supposed to score 50% marks to get fill credit of
Training.
Building Learning Environment
Baroda Academy also endevours to build learning environment by Providing alternate
Learning Channels:
 Knowledge Club – Meeting of Credit Officers.-Training System has formed
Knowledge Club of Credit Officers at various places and conducts its meeting once
in a month and facilitates updating in latest developments.
e-Learning
To broaden the reach of Training System and to have cost effective learning, that too at
the convenient time of Staff Members, Baroda Academy have initiated few major steps
through Oracle Learning Management (OLM) which is part of the Oracle HRMS. These are
as under:
1. e-Learning Modules in Oracle Learning Management (Through HRnes HRM)
The e-Learning Modules placed in Oracle learning Management are accessible through CBS network.
This initiative is an additional Channel of learning. This will facilitate employees in
continuous learning process and we are confident that learners of our Bank will enjoy this
innovative and technology driven learning methodology.
At present, following e-Learning modules are being offered to learners: Pre-Induction Training Programme - Pre Induction course is targeted for new
recruits. It is suitable for clerks and DROs who have joined recently and gives a complete
Overview of Banking Operations. This module will facilitate them to know about Bank
immediately after joining the Bank. The same is informed to them at the time of their
joining itself. Even the existing employees can go through it to refresh their knowledge
as it covers all areas of our Bank.
 Financial
Inclusion
- For creating awareness about Financial Inclusion suitable for all Staff Members.
 KYC-AML-CFT Policy - Suitable for all Staff Members
 E-Channel Products - Suitable for all Officers to get aware of the Alternate Delivery
Channels and other IT products.
 IT Products (Mobile Banking, Phone Banking, ASBA, BCMS, Baroda e Gateway) - Suitable for
all Staff Members
 Depository Module - Suitable for all Staff Members
The e-Learning courses are also available on KM Portal:
Quiz of the Month
BOBIIT is developing quiz in various functional areas and placing it in Bank’s Intranet –
Home Page as depicted below for creating general awareness about various subjects. Any Staff
Member, can access the content which is displayed on the home page of the Bank's Intranet .
After attempting the Quiz, Staff Members will be able to know the result and identify
which answers were correct and which were wrong and what is the correct reply of wrong
answers.
SIMULATION OF BRANCH PROCESSES CHEQUE PROCESSING
As a self learning kit, we have created a simulation for one of the important and
frequently used branch process i.e. Processing of a Cheque for Cash Payment –theoretically
as well as in the system. The simulation has been created keeping in view the following
goals to be achieved:
1. Self learning – Describes in detail the theory i.e. various provisions under NI Act
affecting cheque processing, features and workflow of a cheque for processing in
Finacle system for cash payment from operator and officer angle.
2. Do Yourself – After learning theory, user is able to carry out physical scrutiny of
the cheques and then process the same in Finacle system. In the end, a quiz is
presented to reinforce his learning about physical attributes of a cheque.
3. Test Yourself – Learner to deal with live branch situation for cheque processing He
must use his learning to correctly process the cheques of 10 customers.
After going through these modules, both type of learners – Officers and Clerks will be
able to handle processing of a Cheque for Cash Payment at branches without committing
any errors.
Some Recent
Initatives

Prepared Annual Training Calendar across the Bank to facilitate users for on-line nomination
and effective planning for training nominations. It is probably first initiative in banking
industry

Introduced Training Credit - to enhance training effectiveness - The credit target proposed is
50 per year for officers, 30 per year for clerks, and 20 per year for substaff.

Introduced Test during training - passing percentage for the tests is 50%. This means that
candidates scoring over 50% in the test receive full credit for the course & otherwise

Baroda Gyani – It is quiz competition being conducted by TCs across the Bank at various
locations specially to improve the product knowledge among the staff. Recently Staff College
conducted final round of Quiz for winners of zones on 14.09.2013 wherein 3 top winners among
winner awarded. It was appreciated by corporate office and Corporate GM also graced the
occasion.

Golden Jubilee Celebration – College is stepping into 50th year on 21st November for which
there is plan to celebrate it as learning year with numerous learning events chalked out during
the year.

Awards & Accolades –
Baroda Academy has received Awards and accolades from Industry as under:
 IBA Award for implementation of Technology in Training

ISTD award for Innovative Training - Principal Kamlesh Patel’s presentation selected
as one of best six Presentations
 Dr. Ramjass Yadav–Vice Principal Awarded a Prize and Recognition under the Prestigious
Macro Research Project on SME Financing on behalf of IIBF
 Also an analytical paper on "Productivity Efficacy in New Paradigm of Banking - A
study of Indian Banks" was accepted in BANCON - 2012 organized by IBA in
November ‘2012 and the same was published in their compendium of conference papers
 Mr. S.S.Yadav –Faculty- Felicitated by Hon. President of India for his Book on FI