PRESS RELEASE
23 March 2010
National Survey: Americans Feel a Smart Grid Will Help Reduce Power Outages,
Personal Energy Usage
Additional Consumer-Friendly Education Needed as Only 4 Percent of Respondents “Really Familiar” with Smart Grid
Benefits and Challenges
ATLANTA--Tuesday, March 23, 2010-- Even though many U.S. consumers are in the dark when it comes to knowledge
about smart grid innovations, those who are enlightened about the technology’s capabilities are ready to upgrade—
especially when their lights are out.
In the wake of recent Nor’easters that left hundreds of thousands without power for days, nearly four of every five Americans
(78 percent) familiar with the term smart grid say that it would help reduce the number of power outages and restore power
more quickly when outages do occur, according to a survey released today by GE (NYSE: GE).
Utilities like Con Edison, Connecticut Light & Power Co. and New Jersey’s PSE&G electric company were hit hard earlier in
March when powerful storms caused outages and darkened much of New York, New Jersey, Pennsylvania and Connecticut.
“Real-time awareness of what’s happening across the entire electrical network is a top smart grid feature,” said Bob Gilligan,
vice president—transmission and distribution, for Atlanta-based GE Energy Services. “The systems that make up the smart
grid are designed to help utilities get power back up and running faster than ever before.”
The survey, commissioned by GE and conducted by StrategyOne in March 2010, found that although more than threequarters (79 percent) of American consumers are still not familiar with the term “smart grid,” those that have heard of it are
ready to upgrade the nation’s electrical network. The Obama Administration is spending $4.5B on smart grid initiatives and
many projects in Colorado, Ohio and Hawaii are already hitting important consumer milestones.
“It’s critical that stakeholders responsible for the development of a smarter electrical grid, policy makers, regulators, utilities
and organizations like GE, commit to an investment in consumer education efforts,” Gilligan said.
Too few U.S. consumers (4 percent) have heard of smart grid or have a good understanding how it affects them. However,
of those that are familiar with the term “smart grid,” the survey went on to find that the majority (80 percent) are ready and
willing to learn more about what smart grid is, how it will benefit them and how they can even determine if they are
connected to a smart grid. In fact, 69 percent of those respondents aren’t even sure if they are already connected to one.
The good news is that most of them (80 percent) believe that smart grid will help the country rely more on clean domestic
energy sources (i.e. wind, solar, biogas, etc.). Among other top perceived benefits:



74 percent understand that smart grid will give them the info they need to make better
decisions about their electricity usage
72 percent think that smart grid will help them save money on their monthly bills
63 percent believe smart grid will create new jobs in the energy sector
More broadly, nearly all (96 percent) were overwhelmingly positive about the benefits they would experience from smart
grid.
Consumers are ready to embrace the smart grid, and particularly time-of-use pricing models (75 percent of those familiar
with smart grid), if it helps them save money. However, some consumers (32 percent) recognize that it will take some time to
get time-of-use pricing set up, and even then, 31 percent believe that there is still some education needed to help their
friends, family and colleagues get on board with smart grid’s benefits.
Time-of-use pricing is not a new concept to consumers. Similar to how they are billed for cellular services, time-based
pricing is a special case of price discrimination in which producers charge different rates for a given good or service
depending on the time, day, month, etc. Time-of-use pricing, specifically, is where electricity prices are set for a specific time
period. Prices paid for energy consumed during these periods are provided to consumers in advance, allowing them to vary
their usage in response to such prices and manage their energy costs by shifting usage to a lower cost period or reducing
consumption overall.
“Although 45 percent of Americans have expressed concern about potential challenges to rolling out smart grid projects,
most of them see government and industry financial spending decisions as the biggest hurdle,” Gilligan explained. "We are
at an advantage over other countries in that consumers are overwhelmingly focused on maximizing smart grid’s benefits
rather than worrying about how it might get slowed down. Now is the time for us to make a collaborative effort to educate
consumers about why smart grid is so important to supporting 21 st century energy in the U.S. and throughout the world.”
The survey was conducted through telephone interviews with a nationally representative sample of 1,000 U.S. consumers.
The margin of error for the sample is plus or minus 3.1 percent at the 95 percent level of confidence.
About GE
GE is a diversified global infrastructure, finance and media company that's built to meet essential world needs. From energy,
water, transportation and health to access to money and information, GE serves customers in more than 100 countries and
employs more than 300,000 people worldwide.
GE serves the energy sector by developing and deploying technology that helps make efficient use of natural resources.
With 60,000 global employees and 2009 revenues of $37 billion, GE Energy www.ge.com/energy is one of the world’s
leading suppliers of power generation and energy delivery technologies. The businesses that comprise GE Energy—GE
Power & Water, GE Energy Services and GE Oil & Gas—work together to provide integrated product and service solutions
in all areas of the energy industry including coal, oil, natural gas and nuclear energy; renewable resources such as water,
wind, solar and biogas; and other alternative fuels.
For more information, visit the company’s Web site at www.ge.com. GE is imagination at work.