JOB HUNTER’S
GUIDE
Compliments of the Career Services Office
The Mission of the Office of Career Services is to educate and assist students and alumni in
clarifying, evaluating, and implementing career and employment decisions.
Career Services Office
careers@northampton.edu
Bethlehem Campus
College Center 348
610-861-5344
Monroe Campus
Student Services
570-620-9221
www.northampton.edu/careers
Table of Contents
About Career Services ............................................................................ 1
Job Search Checklist .............................................................................. 3
Targeting Your Job Search.................................................................... 4
Job Search Overview .............................................................................. 5
Developing an Effective Resume ........................................................... 5
Selecting a Resume Style ..................................................................... 6
Sample Resume-Chronological ........................................................... 7
Sample Resume-Functional ................................................................. 9
Other Resume Samples ...................................................................... 11
Writing the Resume ........................................................................... 18
The Heading ....................................................................................... 18
Your Objective or Profile................................................................... 18
Planning the Layout of your Resume................................................. 21
Qualities Checklist ............................................................................. 22
Action Verb List ................................................................................ 23
Skills Category List............................................................................ 25
Resume Worksheet ............................................................................ 27
Resume Formats ................................................................................... 31
Converting Your Resume to Scanner-Friendly Format ..................... 31
Sample Resume Scanner-Friendly Format ........................................ 32
Rules for Responding Online ............................................................... 33
Posting Your Resume…..Cyber-Safety............................................... 34
Optimal Resume .................................................................................... 36
Writing an Effective Cover Letter ...................................................... 37
Cover Letter Basics ............................................................................ 37
Cover Letter Format ........................................................................... 38
Sample Cover Letters ......................................................................... 39
Selecting References ............................................................................. 42
Guidelines for Selecting References .................................................. 42
Sample Reference Sheet .................................................................... 43
Preparing for the Interview ................................................................. 44
Interview Basics ................................................................................. 44
The Power Greeting ........................................................................... 45
Dressing for the Interview ................................................................. 46
Success at the Interview ..................................................................... 47
Sample Interview Questions .............................................................. 48
Behavioral Based Interviewing .......................................................... 49
Follow-up After the Interview ........................................................... 51
Sample Interview Follow-up Letter ................................................... 51
Interview Stream ................................................................................ 52
College Central Network (CCN) ......................................................... 53
Researching Employers ........................................................................ 54
Online Researching ............................................................................ 54
Off-line Researching .......................................................................... 55
Searching for Job Leads ....................................................................... 55
Making the Most of Job & Career Fairs ............................................ 57
Websites for Job Search, Occupational and Salary Information ....... 58
Networking ............................................................................................................ 59
Networking Basics ............................................................................. 59
Creating a Contact List ...................................................................... 59
Social Networking: The Good, the Bad, and the Ugly ...................... 60
What is LinkedIn? .............................................................................. 61
Twitter ................................................................................................ 62
Preparation for Meeting Contacts ...................................................... 63
Informational Interviewing ................................................................ 64
Handling Salary Discussions ................................................................ 65
Salary History .................................................................................... 65
Salary Requirements .......................................................................... 65
Setting Realistic Expectations............................................................ 66
Evaluating Job Offers ........................................................................... 66
Basic Guidelines for Evaluating Job Offers....................................... 66
Salary Negotiation ............................................................................. 67
Following up on a Job Offer .......................................................................... 67
Sample Letter of Acceptance ......................................................................... 68
Sample Letter of Decline ............................................................................... 69
About Career Services
Individual Appointments - Appointments may be scheduled to discuss resumes, job search
techniques, interviewing skills and general employment information.
Resume Critiquing - Drop off, mail, or email a copy of your resume and/or cover letter and it
will be returned with written comments.
Mock Interviews - Mock interviews may be scheduled to practice interviewing skills. The
student will receive feedback regarding his or her manner of dress, non-verbal behavior, and
ability to handle questions. InterviewStream can also be accessed via the Career Services
webpage.
Programs & Events - Programs on career development and job search topics are held
throughout the year. Instructors and student organizations may request a program to suit their
needs. Career Fairs, Dining Etiquette Luncheons, and other career-related events are scheduled
on both the Bethlehem and Monroe campuses.
Job Postings – A database of local and regional job opportunities is maintained by the Career
Services Office. This database, College Central Network, is accessible at
www.collegecentral.com/northampton.
Job Boards – A schedule of recruiters on campus and a sampling of current full-time and parttime jobs are posted on job boards in the Laub Lounge (College Center 2nd floor), outside the
Learning Center (College Center 3rd floor), outside the Career Services Office (CC-348), and at
the Monroe Campus (near the Library).
Web Resources - Visit us at www.northampton.edu/careers for information about services and
programs, and to link to the best career and job search sites. The NCC Library website also
maintains a variety of job search and occupational websites
http://www.northampton.edu/office/library
Career Library - A collection of books related to job search, resume writing and interviewing
are available for student use. Up-to-date information on careers including descriptions of
responsibilities, salaries, employment outlook, training requirements, and advantages and
disadvantages of various careers is available. Electronic resources include Hoovers online,
Vocational Biographies, Choices (computer-assisted career guidance system; entire system
available in Spanish), FOCUS2, and Chronicle Career Library of Occupational Briefs.
Annual Graduate/Placement Report - Each year data is collected from graduated students
regarding employers, positions and starting salaries as well as continuing education. Students
may use the report to look at starting salary ranges in their field, to see which employers have
hired our graduates, or what institutions our graduates have transferred to further their education.
On-Campus Recruitment – Recruiters come to you! On-campus visits are scheduled with
recruiters. Announcements are made through Northampton Now and on the job boards.
www.northampton.edu/careers
careers@northampton.edu
Bethlehem campus
College Center 348
610-861-5344
Monroe campus
570-620-9221
Job Search Checklist
Conducting a thorough and successful job search requires time, focus and hard work. The
checklist below provides a summary of the activities that are part of a thorough job search
effort.
_________Analyze your skills, interests, and personal qualities and match your characteristics
to career opportunities that exist in the job market.
_________Identify a clearly defined job target or objective.
_________Examine the realistic aspects of the career fields you are interested in (geographic
location, lifestyle implications, work setting, etc.) Look at the challenges you may
face in making a specific career choice and explore ways to help you overcome any
barriers.
_________Prepare a professional, concise resume and, if appropriate, compile a professional
portfolio to present to employers.
_________Research potential employers in your field. Use the internet, business directories,
the Career Services Office, and faculty.
_________Research salary ranges and find out the “market value” of the positions you are
applying for.
_________Contact at least 10-15 people (family, friends, relatives, associates, etc.) to create an
effective networking system.
_________Visit the web sites of all the organizations that you are targeting. If you cannot find
employment information via their web site, consider making cold calls. Obtain
employment information by asking specific questions about any future openings and
find out the name and title of the person who should receive your resume.
_________Follow-up with correspondence to employers by emailing or sending targeted cover
letters and your resume.
_________Prepare for interviews by conducting research about the companies that you have
contacted. Participate in mock interviews conducted in the Career Services Office.
Practice answering behavioral based questions and be prepared to ask the employer
intelligent, well-thought-out questions about the position and the company
_________Follow-up after interviews by writing thank-you letters or emails and making
follow-up phone calls to each potential employer.
_________Seek feedback on interviewing skills.
_________Evaluate job offers to be sure they meet your desired level of work satisfaction, and
match your work values and interests.
Using this job search skills checklist to help you set specific deadlines for accomplishing your
goals and put you closer to securing an exciting position in the job market.
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Targeting Your Job Search
To begin to narrow the field and target your job search consider these three general areas.
1. What type of work do you want to do? List general occupations that are of interest
to you.
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2. For whom do you want to work? What industry interests you and what type of
employer? Do you want to work for a large international corporation or a small
family owned business?
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3. Where do you want to live and work? Is there a particular city, state, or region you
are targeting?
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Job Search Overview
A complete job search includes five essential activities:
1. Preparing a resume, cover letter, reference sheet, and follow-up documents.
2. Preparation for interviewing.
3. Researching employers.
4. Searching for job leads.
5. Networking.
This Job Hunters Guide will provide you with basic information on each of these activities.
More in-depth guides and information on each topic is available in the Career Library
located in the Career Services Office (CC 348). Additional information is accessible on the
Career Services website at www.northampton.edu/careers.
Developing an Effective Resume
Resume Basics
The resume is your personal marketing brochure. It highlights the skills and abilities you
possess that are relevant to the type of position you are seeking. It should be brief and
visually appealing. The goal is to get the employer to read it, and call you in for an
interview.
Basic guidelines:
Be honest. Do not over inflate your skills and accomplishments, but don’t sell
yourself short either.
Be brief. Your resume should be one page long. Two is the maximum (unless you
have extensive experience in your field).
A resume is about your future, not your past.
The information should be arranged in order of interest to your reader.
Do not use abbreviations or use the word “I” in the body of your resume.
Be neat. Use white space effectively.
Never list personal information (age, height, weight, marital status, sex, religion,
race, or political affiliation)
Use a good quality printer and paper. Resume paper and matching envelopes are
preferred
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Deciding on a Resume Style
There are many resume styles from which to choose. Select a format that presents your
skills and experience in the most favorable way, while minimizing your weak points. The
most common formats are the chronological and the functional.
The chronological resume is the most traditional style and the one that employers are most
familiar with. It lists your work experience by job title or company name. It also includes
your education, any relevant activities, memberships, honors or awards. See a sample
chronological resume on pages 7 & 8.
Use the chronological resume style if:
___ You have recent work experience related to your career field.
___ You have held positions of increasing responsibility.
Because the chronological resume focuses on your work experience, it will point out gaps or
frequent changes in employment history.
The functional resume is a more flexible style than the chronological resume and is better
suited for career changers, those with gaps in their employment history, and those entering
the job market for the first time. It provides an opportunity to organize and highlight your
transferable skills even if you developed those skills at several different jobs or in non-work
settings. This format emphasizes what you can do, rather than what positions you held in
the past. See a sample functional resume on pages 9 & 10.
Use the functional resume style if:
___ You are changing careers.
___ You have gaps in your work history.
___ You have been out of the work force for a while.
___ You have no work experience at all.
Because the functional resume focuses on transferable skills, it may not present some of the
employment details that a prospective employer may be looking for.
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(Sample Resume-Chronological)
SONALI PATEL
______________________________________________________
1311 Clifton Road • Bethlehem, PA 18017 • 610-691-0000
(cell) 610-555-2222 • BAC@nomail.com
Objective:
An entry-level management position involving customer service
Qualifications:
More than five years of customer service experience.
Exceptional communication and interpersonal skills.
Ability to work well under pressure.
Bi/multi-lingual – ability to communicate in English and Spanish.
Education:
Business Management, Associate in Applied Science – May 2013
Northampton Community College, Bethlehem, PA
Cumulative GPA 3.50
Experience:
Student Assistant
Northampton Community College, Bethlehem, PA – 2010-2013
Conducted tours of campus for prospective students and parents.
Assisted with training of new tour guides. Presented orientation
sessions to new students.
Customer Service Intern
Daytimers, Inc. Allentown, PA – Summer, 2009
Handled incoming calls for product information. Conducted research
project on dealing with problem accounts. Attended weekly quality
management meetings.
Retail Sales
Macy’s, Allentown, PA – 2007-2009
Assisted customers with selection of electronic equipment such as
VCR’s, personal computers, and telephone systems. Maintained cash
drawer records and assisted with inventory control.
Honors:
Member, Phi Theta Kappa
(National Honor Society for Two-Year Colleges)
Recipient, Lehigh Valley Chapter of Business Managers’ Scholarship
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(Chronological Format)
Sarah K. Jones
1440 Bell Street
Allentown, PA 18103
sarahkjones@gmail.com
610-861-5555
Summary of Qualifications
- More than three years experience in the security field
- Proven ability to interact with diverse populations
- Accurately record detailed information in daily logs
- Knowledge of laws pertaining to juveniles
- Excellent observation skills
- Proficient in Microsoft Office Suite
Education
Criminal Justice, Associate in Applied Science
Northampton Community College, Bethlehem, PA
Cumulative GPA – 3.75
Deans List
August 2012
Experience
Loss Prevention/Store Security
June 2010 - present
Sears
Whitehall, PA
- Monitor store premises through Close Circuit TVs and physical presence
- Observe customer behaviors to decrease theft and damage to inventory
- Assure customer safety by reporting safety hazards and suspicious behaviors
October 2008 – May 2010
Security Officer, various assignments
Allied Barton
Bethlehem, PA
- Protected property from theft, fire, and willful damage by remaining alert during patrol
- Use of Close Circuit TV (CCTV) and metal detectors to ensure compliance to regulations
- Secured facility and ensured employee safety in varied company environments
Activities
Northampton Community College
Criminal Justice Club, Vice President 2011-2012
Outdoors Club, Member 2010-2012
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(Sample Resume-Functional)
Alan T. Williams
29 Bathgate Road
Northampton, PA 18067
(home) 610-266-0000 ● (cell) 484-555-3333
awilliams@nomail.com
________________________________________________________________________
OBJECTIVE
Retail Management Trainee
HIGHLIGHTS OF QUALIFICATIONS
• More than ten years experience in dealing effectively with customers.
• Creative problem solver.
• Highly motivated and willing to work hard.
• Comfortable with computers and basic business applications.
EXPERIENCE
Management
• Provided effective management for four-operator hair styling salon.
• Hired, scheduled, and supervised a staff of seven.
• Trained new employees, emphasizing customer service.
• Managed all accounts payable and receivable for $200,000 business.
Marketing Promotion
• Designed advertisements for hair salon and developed monthly specials.
• Wrote brochure to promote fundraiser to benefit the homeless.
• Organized fund raiser that netted $10,000 for homeless shelter.
Communication Skills
• Comfortable speaking in front of large groups.
• Negotiated with vendors for purchase of salon supplies.
• Presided over monthly meetings of Student Business Leaders.
EDUCATION
Business Management, Associate in Applied Science
Northampton Community College, Bethlehem, PA
Graduated with honors, May 2011
EMPLOYMENT HISTORY
Manager - Hair Trends, Inc. Easton, PA – 2006-Present
Assistant Manager - Holiday Hair, Bethlehem, PA – 1999-2005
ACTIVITIES/AWARDS
President, Student Business Leaders – 2011
Volunteer, Hoops for the Homeless – 2006-2010
Kemper Insurance Business Scholarship
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(Functional Format)
Ellen Simpson
203 Warren Avenue
Bethlehem, PA 18020
610-433-5555 ellensimpson@yahoo.com
OBJECTIVE: A position as a probation officer.
RELEVANT EXPERIENCE
Communications
Interview people to obtain appropriate and relevant information
Develop rapport easily; listen carefully with attention to non verbal cues
Prepare and write evaluations and case reports
Strong public speaking ability; present ideas effectively
Organization/Coordination
Identify and prioritize tasks and information
Develop a plan and set realistic objectives
Anticipate problems; respond with solutions
Coordinate people and activities in a program setting
Internship/Lehigh County Juvenile Probation
Maintain accurate reports of client contact
Participated in home and school visits with juveniles
Familiar with adjudication and disposition hearings
Knowledge of the juvenile justice system and community resources
EDUCATION
Chestnut Hill College
Bachelor of Science, Criminal Justice
-Internship, Lehigh County Juvenile Probation
Philadelphia, PA
May 2012
Summer, 2012
Northampton Community College
Associate in Applied Science, Criminal Justice
Bethlehem, PA
2010
WORK HISTORY
The Icehouse
Bethlehem, PA
Bartender
July 2009 – August 2011
Provide optimum customer service to patrons in a demanding environment
Conduct identification checks to insure legal entry, assist with crowd control
Train new bartenders in customer service skills, money transactions, and
conflict resolution
VOLUNTEER WORK
YWCA – Facilitated after school programs
- 10 -
2010-2011
Angela M. Santiago
1256 Green Pond Road ● Bethlehem, PA 18020 ● 610-999-1234
(cell) 484-555-9999
asantiago@spartan.northampton.edu
PROFESSIONAL PROFILE
Administrative professional with a proven record of success overseeing and coordinating
administrative processes in support of business goals. Organized, effective multi-tasker,
detail-oriented, able to effectively prioritize to meet deadlines and manage projects.
SUMMARY OF QUALIFICATIONS
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Excellent customer and client relation skills
Solid technical skills including Microsoft Office
Suited to a fast paced work environment
Work well under pressure with attention to deadlines
Creative and artistic with layout design and marketing strategies
Demonstrated leadership abilities
Bilingual – English/Spanish
EDUCATION
Northampton Community College, Bethlehem, PA
Associate in Applied Science, Marketing
GPA: 3.6, Graduation: May 2013
Related coursework includes:
Computer Graphics ● Principles of Selling ● Introduction to Web Design ● Marketing
Simulation
RELATED WORK EXPERIENCE
Ideal Staffing
Allentown, PA
Administrative Assistant
September 2011- present
Manage phone calls for a mortgage company with more than 100 employees.
Learn multiple data system programs to update client records.
Update and increase skills in Microsoft Excel, Word, PowerPoint, and Outlook.
Henry Gill Advertising
Easton, PA
Marketing Intern
January-August 2011
Assisted Dairy Queen managers with designing advertising campaigns.
Researched and wrote advertising copy.
Developed and implemented new client information database.
OTHER WORK EXPERIENCE
TURKEY HILL MARKET
Cashier
Provided outstanding customer service.
Handled cash receipts and daily bank deposit.
Conducted daily inventory and kept shelves stocked.
Trained new employees.
Bangor, PA
April 2009-August 2010
HONORS & AWARDS
Presidential Ambassador
Outstanding Volunteer, St. Luke’s Hospital, Summer 2012
Dean’s List every semester
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Isabella M. Ferraro
42 Grove Street
Easton, PA 18045
Objective:
Cell: (610)000-0000
E-mail: iferraro81@yahoo.com
To secure a part-time to full-time job working in the field of Information Technology.
Education:
Northampton Community College
Bethlehem, PA
Pursuing Associate in Applied Science Degrees Computer Information Technology Networking &
Security
Career Institute of Technology
Easton, PA
Certificate of Completion, June 2012
Computer Networking and Security Program, 3-yrs.
PA Dept. of Career and Tech Ed.
Competent on NOCTI National Technical Exam
Relevant Work Experience:
Mar 2013 to
Present
H.I.M On Call
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July 2011 to
Jan. 2012
Allentown, PA
IT Intern
Perform help desk responsibilities, answering calls from clients with computer
problems.
Remotely accessed clients’ systems from other countries to help with IT problems
(India, Puerto Rico).
Assist Supervisor in preventative maintenance, and organization of client and server
systems.
Easton Area School District IT Department
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Easton, PA
IT Technician
Performed computer upgrades, repairs and other computer related work.
Served over 1000 computers and users at the High School.
Travelled to different schools on service calls to fix computer problems.
Volunteer and Professional Enrichment:
Jan.– Mar. 2012 IT Job Shadowing, 100 hours assisting IT department with repairs, networking and cable.
Skills and Abilities:
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Image and Inventory multiple computers from one Workstation.
Set up software and hardware and provide updates for every type of computer.
Competent setting up computer stations or multiple computers on the same network.
Troubleshoot almost every computer components or network related problem.
Proficient with setting up wireless networks.
Competent with PCs, Macintosh and other electronic devices.
Skilled with HTML and XHTML
Professional Certifications:
June 9, 2012
Dec. 2, 2011
Membership:
2010-2012
Prepared for CompTIA A+ IT Technician Certification
CompTIA A+ Essentials Earned
Member, SkillsUSA District 11 –Career Institute of Technology, Comp. Net
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Jennifer A. Penn
4102 Sapphire Drive
Northampton, PA 18000
(610) 234-1357
jpenn@spartan.northampton.edu
PRACTICAL NURSE
Professional Profile: Compassionate, dedicated medical professional, and recent graduate of
Practical Nursing program. Committed to providing all patients with outstanding care and
support. Proven ability to collaborate with colleagues to foster a friendly, caring environment.
Work well under pressure, demonstrate perseverance, and provide attention to detail.
Summary of Skills:
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Education:
Provide excellent patient care
Accurate administration of medication and follow-through on
treatment plans
Demonstrated aptitude for developing new skills
Relate well to people from a variety of cultures and backgrounds
Possess special sensitivity to diverse needs of patients and their families
Strong analytical and problem solving skills
Proven record of reliability and responsibility
Practical Nurse Certificate, August 2013
Northampton Community College
Bethlehem, PA
Certified Nurse Aide, August 2010
Northampton Community College
Bethlehem, PA
Experience:
Certified Nurse Aide
2011-present
Atria of Bethlehem, Bethlehem, PA
Assist elderly residents with personal care tasks, including bathing and
dressing. Provide patients with help walking, exercising, and moving in and
out of bed. Observe patients conditions and report vital signs and changes to
the professional nursing staff. Calm under pressure and strong grasp of
emergency procedures.
School Age Counselor
2008-2011
YMCA & YWCA, Bethlehem, PA
Coordinated activities for after school programs for children, including arts and
crafts, sports and games. Facilitated conflict resolution providing a safe,
friendly environment. Responsible for logging in attendance, and
communicating with families.
Activities:
Member – NSO- Nursing Student Organization
Member – Women’s Club of Northampton Community College
Volunteer – American Cancer Society Walk For The Cure 2011-2013
- 13 -
(Resume to transition into another career.)
Andrea Lindsey
345 South Street
Bethlehem, PA 18020
alindsey@gmail.com
610-555-0005
Objective: A position as an event planner or festival organizer where I can apply
my unique blend of event planning, customer relations and fundraising experience.
Relevant Experience:
Fundraising
Successfully negotiated with Mayfair Arts Festival for a local elementary school to
have an annual fundraising booth.
Implemented fundraising events at a local elementary school.
President of Booster Club. Directed, organized, managed fundraising efforts.
Raised $7500 during annual drive for a school of 275 students, exceeding the goal
of $5000.
Planned and supervised the first annual apple festival in Northampton County.
Directed VIA fundraising; 5K fun runs, flower sales, softball game.
Organization and Event Planning
Managed activities for over 250 participants at an all day school event. Directed
volunteers, faculty, and students during various other school events.
Initiated and organized start-up of concession stand for community events.
Planned and coordinated family reunions for groups over 150.
Coordinated weddings – location, decorations, rentals, food, and entertainment.
Customer Relations
Exceptional ability to work with people of a wide range of personalities and
backgrounds.
Effective problem solver; work well under pressure.
Successfully trained new hires on effective customer service techniques.
Resolved customer complaints effectively and quickly; recipient of two Customer
Service Awards.
Work History
Teacher’s Aide/Librarian, Two Trees Middle School, Northampton, PA, 2011-Present
Customer Service Representative, First Call, Allentown, PA, 2006-2011
Merchandise Buyer, Kohls Department Store, Easton, PA, 2003-2006
Education
Northampton Community College, Bethlehem, PA
Associate in Arts - General Studies 2011
- 14 -
Adam Smith
667 Meadow Drive • Easton, PA 18042
484-555-0000
asmith@spartan.northampton.edu
Objective Statement
To obtain a supervisory position where my organizational and technical skills will contribute to the success and
growth of the organization.
Summary of Qualifications
▪ Strong attention to detail, great math skills and enjoy working with numbers.
▪ Excellent analytical, organizational and communication skills.
▪ Proven ability to prioritize and handle multiple tasks in a challenging environment.
▪ Bilingual in Spanish and English.
Education and Training
Northampton Community College, Bethlehem, PA
Associate in Applied Science, Business Management, 2013
GPA 3.8/4.0
Computer Skills
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Windows 7, Windows XP, Mac
Access, PowerPoint, Word, Quickbooks, Quicken
Basic computer hardware assembly and component/device replacement
Honors
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Dean's List every semester
Member of Phi Theta Kappa, National Honor Society for Two-Year Colleges
Employment Experience
Office Depot Allentown, PA
12/2011 - Present
Service Representative
▪ Worked 10-15 hrs/wk while in college, and maintained a 3.8 G.P.A.
▪ Assisted customers with product selection and payment. Became a key resource for screening new hires.
▪ Provided translation assistance for Spanish-speaking customers, leading to an increase of business of over
$2K per month.
The Express-Times Easton, PA
Summer 2010
Newspaper Delivery Person
▪ Assembled and delivered newspapers to a community of 430 people. Never missed a delivery day.
▪ Increased subscriptions by 30 as a result of a direct mailing.
Hillside Summer Camp Hillside, FL
Summer 2009
Camp Counselor
▪ Conducted classes in swimming, track and basketball. Developed leadership and team building skills and
was given Favorite Counselor Award
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DREW CAREY
717 Kent Street
Nazareth, PA 18064
484-555-0000
dcarey@gmail.com
Objective:
To obtain a position in accounting that integrates my software knowledge and educational background.
Summary of Qualifications:
Self-motivated, dependable individual. Excellent computer and accounting skills.
Able to learn new skills quickly and effectively.
Knowledge of accounting software: QuickBooks, Peachtree, TurboTax.
Enjoy working in a fast-paced environment performing a variety of jobs.
Professional attitude, professional appearance and punctual.
Education:
Northampton Community College, Bethlehem, PA
Associate in Applied Science – Accounting, May 2013
3.80 GPA, Dean’s List, Phi Theta Kappa – National Honor Society for Two-Year Colleges
Related courses include:
Financial Accounting 1 & 2, Intermediate Accounting 1, Managerial Accounting, Income Tax Accounting, Business Law, Business
Statistics, Principles of Marketing
Employment History:
Northampton County Government Center, Easton, PA
Office Assistant (2009–Present)
Handle a variety of administrative duties; able to type 60 words per minute.
Integrate tables, charts and graphs into professional documents using MS Excel
and Word. Responsible for all grant-funded purchase orders for five departments.
Maintain databases using Access, Word and Excel.
Barnett Company, Bethlehem, PA
Office Assistant/Typist (2008–2009)
Greeted incoming clients and customers.
Typed a wide variety of correspondence, reports and other documents.
Maintained customer database.
Assisted with filing, answering incoming calls, copying and sending faxes.
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PAULA PLEASANT
125 Bowling Lane
Bethlehem, PA 18017
610-555-5555
ppleasant@spartan.northampton.edu
PROFILE
Highly skilled public relations professional interested in promotional and project management position.
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HIGHLIGHTS OF QUALIFICATIONS
Three years successful experience in public relations.
Ability to work professionally with diverse populations.
Skilled in writing public service announcements and promotional materials.
Creative, energetic and hard working.
Well organized and self-motivated.
RELEVANT EXPERIENCE
Public Relations/Problem Solving
− Successfully handled PR problems for cable TV company, gaining the cooperation of 300
homeowners for installation on their property.
− Established friendly communication and identified homeowner’s specific objectives.
Promotions
− Promoted 29 campus entertainment events. Wrote PSAs and ads, implemented creative
promotional ideas and designed brochures.
− Sold program advertising space for fundraising musical event.
− Promoted special season offering for proposed new entrees, designed menu and designed and
distributed discount coupons for restaurant.
− Developed 60-second TV spot to raise funds for a local charity.
Project Management/Organization
− Coordinated programming and scheduling for a live radio talk show on KDKA.
− Contacted public figures and ordinary citizens to set up specific schedule.
− Wrote biographical material and proposed questions for radio anchormen.
− Managed a 150-seat restaurant.
− Hired, supervised and scheduled employees; monitored customer satisfaction.
EMPLOYMENT HISTORY
Installation Coordinator RCN Cable TV, Bethlehem, PA 2011–Present
Restaurant Manager Olive Garden, Easton, PA 2010–2011
Production Intern KDKA Radio, Pittsburgh, PA 2008–2010
Public Relations Intern St. Mary’s Home, Oakmont, PA Summer 2007
EDUCATION
Associate in Arts, Journalism – Anticipated completion December, 2013
Northampton Community College, Bethlehem, PA GPA 3.75
Bachelor of Arts in Communications (2011) ~ Graduated Magna Cum Laude
Duquesne University, Pittsburgh, PA GPA 3.7
- 17 -
Writing the Resume
Your resume should be written in a clear and concise manner. All information presented
on your resume should support your career target or objective. The most relevant
information should appear at the beginning of the resume and the least relevant toward the
end.
Beginning is the hardest part…… Open a Word document and start with your personal
contact information. Then list your Objective, Summary of Qualifications, Education,
Work Experience, Activities/Volunteer Work, Awards/Honors, etc. Use the examples on
pages 7 – 17 as a guide.
The Heading
Your resume will begin with a heading that includes your contact information. The
employer will use this information to contact you if you are selected for an interview.
Remember to keep this information up-to-date as your job search progresses.
The heading should include:
Name (It is a good idea to use your legal name.)
Address (If you live on-campus you should include your permanent address.)
Telephone Number (You may also want to include a cell phone number.)
Email Address (Make sure your email address appears professional.)
Your Objective
The objective clearly tells an employer the type of position you are interested in obtaining.
Most employers prefer a brief, carefully worded and targeted job objective. If you are
pursuing several different types of employment, you will need several resumes, each with a
different objective.
Example: To secure a position as a systems analyst.
Example: To obtain a position in marketing and sales.
Profile
In lieu of an objective, many employers prefer a Profile: a synopsis that immediately
answers every employer’s main concern: “What does this candidate offer me?” A profile
should summarize your whole resume in just a few dozen words. There is no one-way fitsall when writing your Profile, but there are some useful rules of thumb:
Keep it succinct and specific. Consider writing the Profile in paragraph form in a
few short sentences. Include keywords that can be picked up easily through a
database search. You may also choose to include a quick list of bulleted highlights
conveying specific areas of expertise.
Consider the employer’s perspective. In looking over the job posting, consider
what challenges the employer is facing. How might you craft your Profile to convey
to the employer that you can provide solutions to those challenges? The more
closely you address the employer’s needs, the better results you’ll experience.
Provide focus. Use the Profile to make the case that you are an ideal candidate for
this particular position with a concise illustration of your transferable experience,
skills, and achievements.
- 18 -
Example: Technologically savvy management graduate with multiple internship
experiences, qualified for career opportunities where communications background and
creative abilities will be of value.
More on Resume Profiles/Professional Profiles:
Definition: A resume profile is a section of a resume that includes a brief summary of an
applicant’s skills, experiences and goals as they relate to a specific job opening.
Including a profile statement on your resume can be a great way to show a hiring manager,
at a glance, why you are qualified for the job.
The following are resume profile examples for a variety of different job openings. When
you are using a profile on your resume be sure to tailor your profile to fit the specific job
opening for which you are applying and the skills you have that qualify you for it.
Sample Resume Profiles:
Accountant
Accounting manager with five years of accounting experience in real estate and
marketing industries. Fully knowledgeable in general accounting, payroll,
budgeting, and journal entry preparation. Adept at implementing innovative
accounting practices and procedures to improve efficiency.
Career Change
A self-starter and quick learner. Versatile skill set with experience in customer
service, sales, and written and oral communication. Received multiple awards for
excellence in customer service. Recognized skills in mentoring and mediating
between employees, and in leading team projects.
College Student (Museum Internship)
Detail-oriented History student at XYZ University with experience in preservation
and museum work. Praised for ability to give well-organized and informative
museum tours. Award-winning customer service and communication skills.
Customer Service
Customer services specialist with extensive management experience. Strong
interpersonal skills with certification in employee mediation and teambuilding.
Innovative problem solver; developed and implemented new service strategies to
increase customer satisfaction by 30%.
Editor and Writer
Award-winning editor and technical writer with five years of experience.
Successfully implemented current web design technology to develop and maintain
sites for start-up IT companies.
Education
Master’s degree in English Literature with four years experience teaching high
school literature, creative writing, and grammar. Certification in teaching English as
a Second Language and educating disabled high school students.
- 19 -
Entry Level (Administrative Assistant)
Detail-oriented worker with administrative experience. Successfully implemented
innovative scheduling system to more efficiently organize meetings and travel
schedules. Strong customer service and communication skills. Fluent in Spanish.
Health Care
Bilingual nursing graduate with experience in rural health care. Successfully
established multiple clinics with nonprofit health care groups, providing service for
thousands of rural women, children, and infants.
High School Student (Tutor)
Honor-roll student with extensive tutoring experience. Create worksheets and
practice exams to improve students' grades by an average of 10 points in Algebra I,
Algebra II and Pre-Calculus. Praised for ability to break down problems and clearly
communicate mathematical concepts.
IT
Detail-oriented IT professional with ten years of experience as a software support
specialist and systems/network technician. Skilled at operating in a wide range of
platforms. Excellent written and oral communication skills; capable of explaining
complex software issues in easy-to-understand terms.
Manager
Dedicated restaurant manager with over ten years of experience. Outstanding
interpersonal, negotiation, and mediation skills. Adept at cost control; reduced labor
and cost of goods by 15% through strategic staffing and budget development.
Non-Profit
Detail-oriented fundraiser with three years of experience. Plan and execute events
for nonprofit organizations. Strong interpersonal skills with training in conflict
mediation. Proficient in current web design technology.
Resume Profile for College Graduate (Editorial Position)
Detail-oriented English major with extensive journalism experience. Managing
editor of college paper with strong leadership skills, particularly in assignment
delegation and maintenance of set deadlines. Well-versed in proofreading strategies
and APA guidelines.
Retail
Enthusiastic, driven sales clerk with five years of retail experience. Award-winning
customer service and interpersonal skills. Excellent money-handling skills, with
zero overages/shortage.
Sales
Accomplished sales management professional with over 15 years of experience.
Success in delivering sustainable revenue and profit gains in competitive markets.
Well-versed in leading staff training and mentoring with experience instilling
motivation and promoting teamwork.
- 20 -
Planning the Layout of Your Resume
Remember no two resumes are exactly alike. The categories included and the information
presented varies depending upon your objective and the skills and experience you have to
offer. All resumes should include a heading and objective. Beyond that, a variety of
categories is possible and is ordered by how relevant they are to the position you are
applying for:
Qualifications
Education
Experience
Activities/Interests
Awards/Honors
Qualifications – Your qualifications should include three to five statements that will catch
the attention of the employer and will highlight the strengths you possess that are relevant
to your objective. These statements may include summary of experience or statements of
specific skills, work habits, or personality traits, computer skills, or operating a piece of
equipment.
Example:
Qualifications
More than five years experience in a medical office setting.
Proficient in Microsoft Word, Excel, Access, and PowerPoint.
Personable and enthusiastic with a professional attitude.
Able to work independently and also as a cooperative team member.
The following checklist may help you identify your skills and qualities that are
relevant to your objective. Check off the basic skills and qualities that you have
acquired.
_____ Teaching
_____ Using specific tools
_____ Selling
_____ Physical strength
_____ Budgeting
_____ Problem-solving
_____ Public speaking
_____ Computer skills
Basic Skills
_____ Writing
_____ Organizing
_____ Communicating
_____ Convincing others
_____ Working with numbers
_____ Analyzing
_____ Handling new situations
_____ Following Instructions
_____ Managing others
_____ Manual dexterity
_____ Meeting deadlines
_____ Supervising
_____ Researching
_____ Keeping records
_____ Helping others
_____ Planning
_____ Understanding new ideas
- 21 -
_____ Efficiency
_____ Energy
_____ Preciseness
_____ Thoroughness
_____ Dedication
_____ Honesty
_____ Sensitivity
_____ Friendliness
_____ Persistence
_____ Humor
Qualities
_____ Enthusiasm
_____ Dependability
_____ Flexibility
_____ Creativity
_____ Leadership
_____ Patience
_____ Punctuality
_____ Intelligence
_____ Motivation
Education –In this category include your degree, major, college or university, and the
date your degree was received. If no degree was completed, list the number of credits
you completed and your major. If your cumulative GPA was a 3.0 or better, list that also.
(Don’t round up!)
Example:
Culinary Arts, Associate in Applied Science (2012)
Northampton Community College, Bethlehem PA
GPA 3.5
Liberal Arts, completed 30 credits
University of Colorado, Colorado Springs, CO
GPA 3.73
Experience – List any relevant experience that establishes that you possess the
background that an employer is seeking. Consider your employment as well as all related
unpaid experiences, internships and volunteer work.
The descriptions of your work experience should be written in a concise and businesslike
manner using action verbs. Use past tense for past jobs and present tense jobs you
currently hold.
Example:
Operated cash register.
Handled cash, credit card and check payments.
Stocked merchandise.
- 22 -
Action Verbs
The following list of actions verbs may help you develop effective action-oriented
descriptions of your experience.
Administered
Advised
Analyzed
Approved
Arbitrated
Arranged
Assembled
Assisted
Audited
Authorized
Balanced
Budgeted
Built
Calculated
Charted
Checked
Collected
Compared
Completed
Compounded
Computed
Conducted
Conserved
Consolidated
Constructed
Consulted
Controlled
Coordinated
Corresponded
Counseled
Created
Criticized
Delegated
Delivered
Designed
Detected
Determined
Developed
Devised
Diagnosed
Directed
Discovered
Dispensed
Disproved
Distributed
Documented
Drew up
Edited
Eliminated
Established
Evaluated
Examined
Expanded
Formulated
Founded
Generated
Guided
Handled
Helped
Hired
Identified
Implemented
Improved
Increased
Initiated
Inspected
Installed
Instituted
Instructed
Insured
Interpreted
Interviewed
Invented
Investigated
Issued
Lectured
Logged
Maintained
Managed
Measured
Merchandised
Monitored
Motivated
Navigated
Negotiated
Obtained
Operated
Ordered
- 23 -
Organized
Oversaw
Performed
Planned
Prepared
Prescribed
Presented
Processed
Produced
Progressed
Promoted
Protected
Provided
Purchased
Realized
Received
Recommended
Recorded
Reduced
Referred
Rendered
Repaired
Reported
Represented
Researched
Restored
Reviewed
Revised
Routed
Scheduled
Secured
Selected
Served
Set up
Sold
Solved
Studied
Supervised
Supplied
Tested
Trained
Translated
Troubleshot
Wrote
For the chronological resume, include job title, name of employer, dates of employment,
city and state, plus a brief description for each of your previous positions. Focus on
responsibilities and accomplishments. Start with your most recent position and work
backwards.
Example:
Customer Service Representative, RMS, Bethlehem, PA
Summer, 2012
Handled incoming calls for product information, conducted research on dealing
with problem accounts, attended weekly quality management meetings.
Cashier, Party City, Bethlehem, PA
May 2009-June 2011
Assisted customers in locating merchandise, operated cash register, handled cash,
credit card and check payments, and stocked merchandise.
For the functional resume format list skill categories that are relevant to your objective.
The functions you have performed and the skills you possess are then summarized under
the categories chosen. Skills can be those obtained through employment, volunteer
activities, education, or even leisure activities, if relevant. Your employment history may
follow in a separate category.
Example:
Relevant Experience
Management (skill category)
Coordinated, organized and prioritized patient care.
Actively engaged in unit-based.
Supervised personnel in all aspects of patient care.
Communication Skills (skill category)
Experience in working with diverse populations.
Excellent interpersonal skills with a pleasant sense of humor.
Highly skilled in explaining and clarifying technical information.
- 24 -
Skill Categories
The following list of functional skills categories may help organize your functional
resume.
Accounting
Achievements
Administrative
Analytical Skills
Architecture
Art Media and Design
Artistic Creativity
Bookkeeping
Business Skills
Chemistry
Community Relations
Community Service
Computer Skills
Computer Knowledge
Coordination
Counseling
Construction
Cross-Cultural Experience
Culinary
Customer Service
Design and Development
Display/Merchandising
Drafting
Electronics
Electrical/Mechanical Skills
Engineering
Expertise in …
Finance
Fundraising
Graphic Design
Interpersonal/Communication Skills
Instruction Interviewing
Investigation
Investment
Knowledge of…
Leadership
Legal
Management
Market Research
Marketing
Material Handling
Office Support
Organization
Planning
Presentations
Printing/Layout
- 25 -
Problem Solving
Product Development
Production
Program Development
Programming
Project Coordination
Promotion
Public Relations
Public Speaking
Publicity
Purchasing
Quality Control
Quality and Efficiency
Real Estate
Record Keeping
Research
Safety
Sales
Scheduling
Secretarial
Social Work
Speed/Accuracy
Supervision
Systems and Procedures
Teaching
Teamwork
Technical Skills
Warehouse/Inventory
Writing and Editing
Activities/Interests- Include committees, clubs, sports, community organizations, hobbies, and
indicate any position of leadership you may have held.
Example:
Member, Phi Theta Kappa (National Honor Society for Two-Year Colleges)
Student Senate Officer, Northampton Community College
Awards or Honors - Include recent achievement-oriented awards or honors that are relevant
or that demonstrate leadership.
Example:
Trustee Award, Northampton Community College (2013)
Service Learning Award, Northampton Community College (2012)
Freshman Irvine Award, Northampton Community College (2011)
Affiliations - In this section you may include civic or professional organizations to which you
belong. Be sure to include if you have served as an officer.
Example:
Member, National Association for Care of Young Children
Member, Veterinary Technicians and Assistants Association of Pennsylvania
- 26 -
RESUME WORKSHEET
Use this worksheet to organize your resume information.
NAME:_____________________________________________________________________
Permanent Address____________________________________________________________
Phone Number__________________________Email Address_________________________
OBJECTIVE: _______________________________________________________________
_______________________________________________________________
OR
PROFILE: __________________________________________________________________
____________________________________________________________________________
QUALIFICATIONS:
This section is optional and should include three or four strongest skills or abilities that make
you a good candidate for the target job. This section can be called: Qualifications, Highlights
of Qualifications or Summary of Qualifications.
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
EDUCATION:
Major/Program______________________________Date Received________________
Degree or Credits________________________________________________________
College________________________________________________________________
Location_______________________________________________________________
GPA (if 3.0 or higher)____________________________________________________
Major Courses__________________________________________________________
______________________________________________________________________
______________________________________________________________________
Other Education: (List military, trade or vocational schools, special training, etc.)
_____________________________________________________________________
_____________________________________________________________________
- 27 -
RELEVANT EXPERIENCE:
This section is essential if you are creating a functional resume and need to categorize your
relevant or transferable skills. For example, Supervision, Customer Service, Communication
or Computers can be used as skill categories. For other examples of functional skill categories,
refer to page 25.
SKILL CATEGORY: ________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
SKILL CATEGORY: ________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
SKILL CATEGORY: ________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
WORK HISTORY: (Start with most recent job first)
Position: _____________________________________________________________
Company Name: ________________________________________________________
City, State: ____________________________________________________________
Dates of Employment: ____________________________________________________
Responsibilities, Accomplishments, and Skills Used
(Remember verb tense)
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
- 28 -
Position: _____________________________________________________________
Company Name: ________________________________________________________
City, State: ____________________________________________________________
Dates of Employment: ____________________________________________________
Responsibilities, Accomplishments, and Skills Used
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Position: _____________________________________________________________
Company Name: ________________________________________________________
City, State: ____________________________________________________________
Dates of Employment: ____________________________________________________
Responsibilities, Accomplishments, and Skills Used
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Position: _____________________________________________________________
Company Name: ________________________________________________________
City, State: ____________________________________________________________
Dates of Employment: ____________________________________________________
Responsibilities, Accomplishments, and Skills Used
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
- 29 -
AWARDS/HONORS: (These can be personal, school or business related.)
____________________________________________________________________________
____________________________________________________________________________
MILITARY EXPERIENCE:
Date: ____________________________ Branch of Service: _________________________
____________________________________________________________________________
____________________________________________________________________________
ACTIVITIES/INTERESTS: (Include committees, clubs, sports, community organizations,
hobbies, and indicate any position of leadership you may have held.)
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
AFFILIATIONS: (In this section you may include civic or professional organizations to
which you belong. Be sure to include if you have served as an officer.)
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
- 30 -
Resume Formats
Adapted from the “Guide to Internet Job Searching” by Margaret Kikel and Frances Roehm
To complete your job search you need to have one resume in several different formats
including:
1.
A hard-copy with bulleted lists, bold and italicized text, and other highlights ready to
send to contacts through the mail.
2.
A scannable resume which is text-focused rather than design focused and printed
without underline, italics, or other design highlights. It is written in standard font and
printed on white paper to send to employers who use scanning systems.
3.
A plain text version is a no-frills text file you store electronically for copying and
pasting into online forms and posting in online resume databases.
4.
An e-mail version is another plain text file you store electronically formatted to meet
the length-of-line restrictions found on most email systems. This version should make
it easy to copy and paste into an email message and forward to an employer or
recruiter.
5.
Resumes should be saved in a PDF format when uploading it to a company’s website.
Converting Your Resume to a Scanner-Friendly Format
1. Change to a simple clean typeface such as Helvetica, or Arial. Ornate typefaces may
be misread by the computer or may distort when read by the computer.
2. Adjust your point type to 12-14.
3. Eliminate all graphics, shading, underlining, and italics. Bold face type typically will
scan well.
4. If you have compressed space between letters change to normal spacing.
5. Check for keywords. Use industry jargon and avoid abbreviations. Companies that
request scannable resumes use optical character recognition (OCR) software to do the
initial screening of resumes. This saves the employer time and money. The computer
however, reads a resume differently. The computer will be scanning the resume for
keywords. Keywords in your resume may include employer names, skills, types of
degrees, and job titles. The higher the number of keywords in your resume, the greater
your chances of having your resume selected.
6. Print on a letter quality printer on light colored, standard 81/2” by 11” paper.
7. Always send an original. Do not fold or staple the resume.
- 31 -
(Sample Resume- Scanner- Friendly Format)
BEVERLY A. CLARKE
_________________________________________________________
1311 Clifton Road
Objective:
Bethlehem, PA 18017
BAC@nomail.com
610-691-0000
An entry-level management position involving customer service
Qualifications:
Exceptional communication and interpersonal skills.
More than five years of customer service experience.
Ability to work well under pressure. Fluent in Spanish.
Education:
Business Management, Associate in Applied Science – 2011
Northampton Community College, Bethlehem, PA
Cumulative GPA 3.46
Experience:
Student Assistant
Northampton Community College, Bethlehem, PA 2008-2011
Conducted tours of campus for prospective students
and parents. Assisted with training of new tour guides.
Presented orientation sessions to new students.
Customer Service Intern
RMS, Bethlehem, PA – Summer, 2007
Handled incoming calls for product information. Conducted
research project on dealing with problem accounts. Attended
weekly quality management meetings.
Retail Sales
Macy’s, Allentown, PA – 2005-2007
Assisted customers with selection of electronic equipment such
as VCR’s, personal computers and telephone systems.
Maintained cash drawer records and assisted with inventory
control.
Honors:
Member, Phi Theta Kappa
(National Honor Society for Two-Year Colleges)
Recipient, Lehigh Valley Chapter of Business Managers’
Scholarship
- 32 -
Rules for Responding Online
(Adapted from The Riley Guide, www.rileyguide.com)
The fastest way to respond to Internet job listings is to e-mail your cover letter and resume to
the person or organization indicated. However, there are some simple rules to follow before
hitting the “send” key.
You have 15 or 20 seconds to get someone’s attention using email. In that time, you must
convince the recipient to:
Open your email
Read your message
Not delete your email
Do it wrong, get into the wrong mail box, or make someone’s job harder, and the best resume
in the world from the most qualified person in the world will be trashed.
Getting your email opened, read, and actually considered really comes down to some simple
rules.
1. Use the right Subject. “Seeking employment” is not an acceptable subject. If you are
responding to an advertisement, use the job title or job code cited in the advertisement
to make it easy for your e-mail to be recognized and routed to the appropriate person.
If you are “cold calling” an employer, put a few words stating your objective in the
Subject line.
2. Include a cover letter in your email and address it to the recipient. “Here’s my
resume, please tell me if you have any jobs I might fill” is not a cover letter and does
not encourage anyone to look at your resume. Whether or not you are responding to an
advertised opening, the cover letter will introduce you, specify how you meet the needs
of the employer, and will encourage the recipient to read your full resume.
3. Always send your resume in the body of the e-mail message, not as an attachment.
Put your resume right in the message so the recipient will see it as soon as he or she
opens the message. This technique also helps you get through e-mail systems that
reject all attachments in this day of rampant computer viruses.
4. Make sure your resume is properly formatted for e-mail. Plain text resumes not
formatted for email can be unreadable, and therefore, will most likely be deleted. Take
the time to make sure it will look as good on all computers and in all email systems as
it does on your screen. This means shorter text lines, spacing between sections, and
text-based highlights.
5. If responding to an advertisement, read the application instructions and follow
them. Failing to follow application instructions not only delays your resume, it labels
you as someone who doesn’t take direction well. Most likely, your resume will end up
in the electronic trash. They might specify an email address and job code to use. They
might actually ask you to send your resume as a Word attachment. Be sure to follow
the instructions, as specified.
Always remember: It only takes a second for someone to delete an e-mail message. Don’t
give them a reason to “trash” you. Think before you respond.
- 33 -
Posting Your Resume…..Cyber-Safety
(Adapted from The Riley Guide, www.rileyguide.com)
With all of the possible posting sites available online, you can saturate the Internet with your
resumes. There are two issues to consider when posting your resume online.
1. Placement: where should you post it?
2. Privacy: how public do you want it to be?
The more exposure you get, the better, right? Not necessarily.
Recruiters get tired of finding the same resumes for the same people in every database they
search. If you get labeled a “resume spammer,” you won’t be considered for job openings they
are working to fill. Also, the farther your resume spreads, the less control you have over it and
the more likely it is to be discovered by someone you had hoped wouldn’t see it, like your
current employer.
Some problems can be avoided by merely limiting where you post your resume (Placement),
others by limiting the information in your posted resume (Privacy), but the two issues must be
addressed together. It is possible to be visible but private online, but how visible you want to
be vs. how comfortable you are in public is a question only you can answer.
Staying Cyber-Safe
Limiting your posting is a good way to protect your privacy, but it is also important to select
those few sites with care. Susan Joyce, author of Job-Hunt.org, encourages job seekers to
carefully evaluate the job sites used and to be aware of the information presented in the
resume.
1. Limit where you post. Post your resume in the databases of only one or two large
popular job sites. At the same time, post it in the databases of one or two smaller job
sites targeted to your specific industry, occupational group, or geographic location.
This will give you both “maximum exposure” (many employers crossing industries and
regions) and “targeted exposure” (employers looking for a smaller yet more highly
qualified candidate pool.)
2. Read Privacy Policies. Pay attention to what personal or “individually identifiable”
information they will collect, how it may be handled, and whether or not they reserve
the right to sell it. Some sites promise to never sell your information, but others reserve
the right to sell your personally identifiable information to third parties.
3. Avoid sites that force you to register a full profile (i.e., your resume) before you
can do any search of the job database. You should be allowed to evaluate a site to
make sure it’s a good fit to you before adding your information to their database.
4. Avoid sites that offer to “blast” your resume. Such wide distribution may offer little,
if any, control on where a copy of your resume could end up.
- 34 -
5. Limit access to your personal contact information. Options range from blocking
access to just the contact information to keeping your resume completely out of the
database searched by employers. Remember that if you go for full confidentiality, it
may be up to you to remember to delete contact information from your resume.
Many job seekers trip up here because they fill out a form with their contact
information, then cut and paste the whole resume into the box, forgetting about the
contact information here. The database’s protection of your contact information only
refers to what you put in the form, not in the box.
6. Modify the contact information you put on your resume. Remove all standard
“contact information” – name, address, phone numbers – and replace your personal email address with an e-mail address set up specifically for your job search. For
example, Yahoo!email provides this type of service. Make sure you use an appropriate
e-mail name like MEngineer@yahoo.com Names like JustLooking@yahoo.com or
LikestoParty@hotmail.com are not appropriate for serious job seekers.
7. Modify your employment history. Remove all dates from your resume. Then,
remove the names of all employers and replace them with accurate but generic
descriptions. “Nuts n’Bolts Distributors, Inc.” becomes “a small construction supplies
distribution company” and “IBM” becomes “A multinational information technology
company.” If your job title is unique, replace it with an accurate but generic title, so
“New England Regional Gadget Marketing Director” becomes “multi-state marketing
manager of gadget-class products.”
8. Don’t let your resume sit there. Since many databases sort resume by date of
submission with the newest first, renew your resume every 14 days. If you don’t get
any response to your resume within 45 days of posting, remove it from that location
and post it elsewhere. It could be that employers are not looking for people with your
skills in this particular database, but it could also be that there is too much competition
between candidates with the same skills and your resume is not rising to the top.
9. When your job search is over, delete all resumes out there. Do not continue to
“dangle the hook” and see what offers may come up. Your new employer may find
you still fishing and demand an explanation. Some people are adding a “posted
DATE” on the bottom of resumes they register online, but you will still have a
tremendous amount of explaining to do if your resume is found to still be circulating.
Always remember that most job sites make their money by selling access to the resume
database! Many want you to post your resume in their database, but few really work for you.
When it comes to posting your resume, you are in control…..Be choosy.
- 35 -
Optimal Résumé and Optimal 2.0
Optimal 2.0, is a career management platform brought to you by OptimalResume in
partnership with NCC. You can use this website to create, customize, and manage high-impact
resumes based on your major and career goals. It can be accessed via the Career Services
website at www.northampton.edu/careers and clicking on the following: Services →Current
Students or Alumni →OptimalResume.com. A shortcut to the OptimalResume site is
northampton.optimalresume.com
You can use this website to:
Create high-impact, interactive career materials based on your career goals.
Present your materials online – with our easy-to use website builder – and in print, as
you can download your materials in a number of formats.
Manage an unlimited number of career documents from one central location.
Share your credentials with your network on your own professional website and across
social networking sites.
Optimal Résumé™ is easy to use with convenient previewing, forward/backward navigation,
drag/drop reordering of sections, and the ability to delete/add sections at any time. Resumes are
automatically generated in several formats, including Rich Text, Plain Text, PDF, and HTML,
and students can edit, download, rename, clone, or delete resumes at any time.
Students can also reference the newly integrated O*NET occupational database to create
targeted resumes for specific employers and occupations. It's easy to search careers by job
family, high growth industry, or STEM discipline and view key job information such as
required tasks, knowledge, skills, abilities, work activities, and more.
Each student can create and manage an unlimited number of resumes in their account, and
the software includes spell checking, action words, and format assistance - all on a 24/7 basis.
A state-of-the-art Resume Stylist makes it easy for students to choose from up to 1 Million
Resume Styles, so no two resumes ever look the same!
- 36 -
Writing An Effective Cover Letter
The purpose of the cover letter is to introduce yourself and any documents to the reader. A
cover letter should be sent with every resume whether you are responding in print or
electronically. Your cover letter should be brief, well written and it should communicate that
“This is where I want to work. I have done my homework and I am confident of my decision.”
Cover Letter Basics
A well-written cover letter will answer the questions:
Why am I interested in this position, organization or industry?
What are my qualifications?
How have I demonstrated the skills the employer desires?
It is important that you research the employer and the position prior to writing your cover
letter. Personalizing the cover letter to the reader will make your resume stand out. More
information on researching employers can be found on pages 54 & 55.
Address Your Cover Letter to a Particular Person by Name.
Send your letter to the person who can make the hiring decision.
Call the employer with whom you wish to interview, and find out the name (correct
spelling, please) and title of the individual in charge of the department in which you
would like to work.
Avoid letters that are addressed to “Dear Sir or Madam.”
Write something that is uniquely associated with the person, division, or organization,
and that will signal to the reader that you invested the time to learn about them and to
communicate personally.
Use Their Language.
Use the language of your profession to describe your abilities and expertise.
If applying for an advertised opening, use the job title the employer uses.
You need to let them know why you are particularly interested in their position or
their place of employment.
Communicate some special way that your skills will be valuable to the potential
employer.
Ask For The Interview.
In your closing paragraph ask for an interview and indicate how you will follow-up.
Follow up with a phone call seven to ten days after sending your letter. This is an
essential step in the job search process, and is often overlooked.
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(Cover Letter Format)
Your present address
City, State, Zip code,
Date of writing
Mr. John Blank
Title
Company
Street address
City, State, Zip code
Dear Mr. Blank:
1st paragraph - Tell why you are writing; name the position, or field, or general vocational area
about which you are asking. Tell how you heard of the opening or organization.
2nd paragraph - Mention one or two qualifications you think would be of greatest interest to
the employer, slanting your remarks to his/her point of view. Tell why you are particularly
interested in the company, location, or type of work. If you have had related experience, or
specialized training, be sure to point it out. Try not to repeat the same information that the
reader will find in your resume.
3rd paragraph - Indicate your interest in an interview and mention that you will follow up with
a phone call in a specified amount of time. Once you have indicated you will follow up, make
sure you really do make the phone call. Be sure your closing paragraph is not vague.
Sincerely,
(Your handwritten signature)
Type your name
Enclosure
- 38 -
(Cover Letter Sample 1)
Lori Heart
9 Cupid Lane
Easton, PA 18017
(610) 000-1731
(cell) 484-444-0000
Lori@nomail.com
March 18, 2013
J.C Kelleher
Producer. Anchor
WFMZ-Metro Traffic
300 East Rock Road
Allentown, PA 18103
Dear Mr. Kelleher:
As a second-year Radio/TV student at Northampton Community College, I am very interested in the
Broadcast/Anchor position with Metro Traffic. Dracie Claus, the Media Lab Supervisor at
Northampton Community College, told me about this position.
My interest in public performance started when I was in high school. I participated in many theatrical
productions and worked with a vocal teacher to perfect my diction, tone and breathing. Now that I am
almost through my coursework in the Radio/TV program at Northampton Community College, I feel
that I have both the vocal skills and knowledge of radio production to work in the broadcast field.
I am excited about this opportunity with Metro Traffic. I would appreciate the opportunity to meet you
and talk with you further about this position.
Thank you very much for your time and interest.
Sincerely,
Lori Heart
Enclosure
- 39 -
(Cover Letter - Sample 2)
Robert G. Stone
306 Fox Lane
610-861-0000
Easton, PA 18042
RGStone@nomail.com
_________________________________________________________________________
March 4, 2013
Ms. Diane Weatherford
Director, Human Resources
Health Tek Corporation
2649 Apple Road
Long Valley, NJ 08879
Dear Ms. Weatherford:
Your advertisement for a Communications Assistant in the March 3 edition of the Newark Star
Ledger seeks a highly motivated individual to communicate your company news to employees
and volunteers. I believe that my qualifications match those which you have established for
this position.
- A background in business management with several years of supervisory experience.
- Excellent written and oral communication skills.
- Ability to operate within tight budget constraints.
- Experience in working with volunteers.
For the past three years, I have devoted many hours as president of a student organization to
organizing, writing, and presenting information to volunteers involved in fundraising events.
Under my leadership, fundraising efforts yielded double that of previous years. The experience
I can offer would contribute to the continued success of Health Tek Corporation.
My resume is enclosed for your review. I would like to discuss my qualifications with you in
greater detail. I will call you next week to talk about a possible interview time.
Sincerely yours,
Robert G. Stone
Enclosure
- 40 -
(Cover Letter – Sample 3)
Alan T. Williams
29 Bathgate Road
610-266-0000
Northampton, PA 18067
awilliams@notmail.com
________________________________________________________________________
February 5, 2013
Mr. Irving Johnson
Manager
Busy-Rite Drug Stores
13 Oak Tree Lane
Harrisburg, PA 19567
Dear Mr. Johnson:
I was pleased to learn from the Career Services Office at Northampton Community College
that you will be hiring several management trainees. I will be graduating in May with an
associate degree in Business Management.
As my resume indicates, my experience has been primarily in the management of a hair salon.
In that capacity, I developed the skills necessary to effectively manage a business. My
strengths are in motivating and training employees and in implementing cost containment
measures.
I feel that my management experience, combined with my formal education, would make me a
good candidate for the position. I would like to discuss this position with you and will call you
the week of February 16 to see if we can arrange an appointment.
Sincerely yours,
Alan T. Williams
Enclosure
- 41 -
Selecting References
Most employers request the names and contact information of three or four references. It is
important that your references know you well and can talk about your abilities, skills, work
habits and reliability.
Guidelines for Selecting References
1. Ask individuals who know you well. It is recommended that you ask one instructor
from your major and an employer or co-worker. The third and fourth references can be
either another instructor or an employer. Family members or friends should not be
included as references for employment.
2. Contact each potential reference and ask if he/she knows you well enough to provide a
reference for you. If the individual agrees to serve as a reference ask for the following
information: name, title, business name, business address, business phone number, and
email address.
3. Create a reference sheet that includes all your contact information as well as the contact
information of each or your references (see the example on the next page). Provide
this reference sheet to your potential employer after the interview unless it is
requested at the time of application.
4. Send your references an updated resume. This information will help your references
speak to your qualifications relative to the specific position. Be sure to keep your
references informed about the jobs for which you are interviewing.
5. After you accept a position, write a thank you note to each of your references letting
them know the outcome.
- 42 -
(Sample Reference Sheet)
DAWN KLEARY
P.O. Box 27, Hellertown, PA 18055
· 610-000-4502 · dkleary@nomail.com
REFERENCES:
Charles Achenbach
Faculty- Biology
Northampton Community College
3835 Green Pond Road
Bethlehem, PA 18020
610-861-5550
cachenbach@northampton.edu
Dr. Charles Tigger
Veterinarian
Tigger and Pals Veterinary Clinic
100 Acres Lane
Bethlehem, PA 18020
610-000-3030
tiggerdoc@nomail.com
Joanne Bacherman
Camp Director
Girl Scouts of America
1002 Front Street
Harrisburg, PA 17101
717-000-4345
jobach@gsoa.com
- 43 -
Preparing for the Interview
The purpose of the interview is for you and an employer to get acquainted. The employer’s
goal is to assess your communication skills, to discover relevant personality factors, to fill in
gaps on your resume and/or to get clarification on your skills and experience. The employer
will also use this opportunity to further describe the position and determine the salary
requirements. As the interviewee, you have the opportunity to learn more about the position
and organization and decide whether you want the position.
Preparation for the interview is essential. You will need to make sure that you present yourself
as effectively in person as you did on your resume. This preparation will take some time and
energy on your part.
Interviewing Basics
Be prepared to articulate your goals, abilities, and accomplishments.
Learn as much as you can ahead of time about the position, the employer, and the
person(s) who will be interviewing you.
Your research should include:
1. Names and job titles of key contact people
2. Whether the company is publicly or privately owned
3. Products and/or services
4. Number of years in business
5. Number of employees
6. Principle location and subsidiaries
7. Types of customers or clients
8. Key competitors
9. Sales and profit trends
Incorporating your knowledge of the company into the interview will impress the
employer and confirm your interest in working for the organization. More information
on how to research employers is included on pages 54 & 55.
Practice interviewing with a friend or schedule a mock interview with the Career
Services Office. See pages 48 - 50 for sample questions.
Prepare a list of questions that you would like to have answered or select from the
sample questions below.
1. What is your timeline for filling this position?
2. What type of training will I receive?
3. How much travel is normally expected?
4. Can you tell me about the culture of your organization?
5. What is the housing market like in this area? (if relocating)
6. Do you recommend any additional courses or training the first year?
7. How is performance measured on this job?
8. What is the normal routine of a________________like?
9. How did this position become available?
10. How often in the last two years has this position been open?
- 44 -
11. May I see where I would be working?
12. May I have your business card?
13. When will you be making a decision on this position?
14. May I call you with any other questions?
Be sure you know how to pronounce both the name of the employer and the
interviewer(s).
Make sure you know how to get to the interview location. Do a dry run if you are
unsure of the location or the travel time.
Turn off your cell phone before the interview and remove iPod earphones.
The Power Greeting
Create a power greeting that highlights your skills and accomplishments to use as an opening
during an interview or as an introduction when you meet employers at a job fair. This
introduction should the question “Why should I hire you?”
1. Identify five of your greatest strengths or assets you have to offer the employer.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
2. Organize your five points and add appropriate transitions to create a short
paragraph.
3. Memorize and practice your power greeting until you can say it naturally and
convincingly.
- 45 -
Dressing for the Interview
Your professional image is essential to a successful interview. Carefully consider what you
wear to an interview. Some career fields have standards of dress. For example, banking,
finance, and insurance are conservative and formal. Less formal fields include retail,
advertising and non-profit organizations. Some technician-level positions require more casual
dress. Do the following:
1. Find out how people dress in the organizations to which you are applying. If you are in
doubt it is better to be more “dressed-up” than too casual.
2. Neatness and cleanliness are top priority. Attention to details such as well-pressed
clothes and polished shoes will add to professional attire. Avoid cologne or perfume.
3. For women - wear classic suits or tailored dresses. Hemlines should be knee length and
always wear hosiery. Closed toe shoes should have low to moderate heels. Make-up
and jewelry should be simple. Avoid extreme hairstyles. You may want to cover
visible tattoos as they may be viewed as unprofessional.
4. For men - wear gray, black, or navy suits with a white or light colored shirt and
conservative tie. In less formal environments, a sport coat and dress slacks would be
appropriate. Shoes should be lace-up shoes or a dress loafer. Sneakers, hiking shoes,
and sandals are not appropriate. Long hairstyles, beards, tattoos and earrings may be
viewed as unprofessional.
First Impressions Boutique
NCC’s First Impressions Boutique is a service providing new and gently used professional
clothing to students at no charge. By looking professional, you will feel more confident and
prepared as you head out into the world of work or to a job interview. First Impressions is
located in the Spartan Center Café on the Main Floor of the College Center.
- 46 -
Succeeding at the Interview
Arrive a few minutes early.
Bring along a pen, pencil, and a few extra resumes.
Greet the interviewer by name. Shake hands with the interviewer.
Be attentive, enthusiastic, and polite. Follow the lead of the interviewer.
Maintain eye contact and good posture and speak clearly.
Be honest. Don’t be afraid to sell yourself, but don’t exaggerate your talents or
accomplishments.
Answer questions as completely as you can. Try to avoid one-word answers. Always
follow-up an answer with an example or explanation.
Ask the interviewer to repeat the questions if you’re unsure what he/she is asking.
Don’t ramble. Make your point and then stop talking.
Never criticize former employers or co-workers.
Don’t discuss salary or benefits until the interviewer does. (See pages 65 – 67 for salary
information.)
Turn off your cell phone.
Thank the interviewer when he/she indicates the interview is over. Again, shake hands
with the interviewer.
- 47 -
Interview Questions
You can never be sure what questions might be asked during an interview, but there are some
questions that are likely to arise. You should anticipate these questions and rehearse your
responses in advance. Start by writing down some key points and then think through your
responses and say them out loud. Practice with a friend or family member or schedule a mock
interview with the Career Services Office. You can also check out InterviewStream on the
Career Services webpage. More information is provided on page 52.
When answering questions you want to avoid vague answers. Always use specific examples or
descriptions to support your answer.
Example:
Why do you think you’d like to work for our organization?
“I am very interested in working here because I live in this community and know
first hand about the range and quality of the services you provide. You have a very
good reputation for service and I want to be a part of an organization that really
cares about its customers.”
Sample Interview Questions
1. Tell me about yourself.
2. What are your long-range goals? What would you like to be doing in five years? Ten
years?
3. What courses did you like best in college? Least? Why?
4. How has your previous work experience/course work prepared you for this position?
5. Why did you choose this particular field of work?
6. What do you know about our organization?
7. What are your strengths? Weaknesses?
8. What kind of salary do you need?
9. What qualifications do you have that make you feel that you will be successful in this
field?
10. If you were starting college all over again, what would you do differently?
- 48 -
11. Why should I hire you?
12. What can you do for us now? What can we do for you?
13. What accomplishment has given you the most satisfaction and why?
14. How were you treated by your previous employer? Why did you leave that job?
15. What have you done which shows initiative and willingness to work?
16. What do you think would be the most demanding aspect of the job for you?
17. What leadership or supervisory roles have you held?
18. What would you like your co-workers to say about you? What would you like your
supervisor to say about you?
19. Is there anything else I should know about you? Is there any other information you
wish to share?
Behavioral-Based Interviewing
Behavioral based interviewing is a growing trend among human resource professionals. This
practice is based on the theory that your past behavior will predict how you will respond to
similar situations in the future. The questions are designed to elicit descriptions from you on
how you handled yourself in specific situations.
When responding to these types of questions:
1.
Give a description or overview of the situation.
2.
Describe the action that you took.
3.
Discuss the results or the outcome.
- 49 -
Example:
Give me a specific example of a time when you did not meet a deadline. How did you
handle the subsequent situation?
“Last semester I enrolled in 15 credits so I could complete my degree requirements
early and graduate in December. Prior to that semester, I had enrolled in just 9-12
credits each semester because I also work part-time at Books and More. Because of
the demands of the additional credits and a sudden change in management at work,
my sales quota start to drop and I realized I was not going to be able to complete
my science research project by the due date. I knew that I needed to do something
immediately. First I went to my new boss and explained that the reason for my
drop in sales was due to an increase in college work load. He agreed to work with
me. We arranged a work schedule that would better accommodate my college
course load. Then I talked with my science instructor. I explained the same
situation. While I was penalized one letter grade for handing my project in late, I
did complete the science course successfully and I graduated in December.
I learned a lot about myself that semester. I learned to be more realistic about what
I can take on. While I wanted to graduate as soon as possible, I realized that I put
both my job and my grade point average in jeopardy. I also learned that when I do
take on too much it is important to address the situation right away. I was able to
minimize the consequences and maintain my job and earn my degree.”
Sample Behavioral Based Interview Questions
To prepare for this type of interview question, write out stories or situations that would be
appropriate based on the job description. Use examples from internships, clinical and
classroom experiences, school projects, community service work, and work experiences.
1. Describe a specific problem you solved for a previous employer or professor. How did
you approach the problem? What was the outcome?
2. Tell me about a time when you had to deal with an irate customer or classmate. How
did you handle the situation?
3. Describe a situation where you had a disagreement with a co-worker or a classmate.
How did you handle the situation?
4. Tell me about a time when you made the wrong decision. What went wrong?
5. Give me an example of a time when a co-worker or classmate criticized your work in
front of others. How did you respond?
6. Tell me about a time when you came or with an innovative solution to a challenge your
company or class was facing. What was the challenge? What role did you play? What
role did others play?
- 50 -
Following up After the Interview
This is a critical part of the job search and is frequently overlooked. Following up can make a
difference in whether you get the position or not.
Send a follow-up letter or a handwritten thank you note to the interviewer thanking him/her for
his/her time and re-stating your interest in the position. In addition, an email thank you can
also be sent. Highlight how your skills can benefit the organization. See the sample followup letter below.
(Interview Follow-up Letter - Sample)
306 Fox Lane
Easton, PA 18042
March 30, 2013
Ms. Diane Weatherford
Director, Human Resources
Health Tek Corporation
2649 Apple Road
Long Valley, NJ 08879
Dear Ms. Weatherford:
Thank you so much for taking time to meet with me today regarding the position of ________.
Per our discussion, I have enclosed a copy of the brochure that I created for the Hoops for the
Homeless fundraiser.
After meeting with you, I am even more excited about the possibility of working as the
Communications Assistant at Health-Tek. I look forward to hearing from you soon.
Sincerely yours,
Robert G. Stone
Enclosure
- 51 -
Interview Stream
InterviewStream.com is a provider of video interviewing solutions. Founded in 2003,
InterviewStream, LLC is a privately held company headquartered in Bethlehem, PA. Their
practice interview product helps candidates gain confidence by better knowing and preparing
themselves.
Using InterviewStream is as easy as Five Steps:
Step 1 Get Started (Free)
Log in at http://northampton.interviewstream.com &
create an account.
Step 2 Pick Interview Questions Choose up to 6 questions. Click submit.
Step 3 Interview
Plug in webcam and begin interview. Review & retry after each
response.
Step 4 Upload, Watch, & Share Upload responses & watch. Email to others
for feedback.
Step 5
Umm….Like Counter
Listen & count your filler words. Retry
interview & track your progress.
Watch expert interview advice in online learning modules called unlocking the Hidden Value
of Your Story.
For assistance with InterviewStream, contact the Career Services Office in College Center 348,
610-861-5344, or careers@northampton.edu
Webcams are available to use in the Career Services Office.
- 52 -
College Central Network (CCN)
College Central Network (CCN) is the primary site where students and alumni of NCC register
to post their resume, search jobs, and receive career development and employment related
announcements.
How does it work?
This service allows students and alumni to upload resumes that can be submitted online to
posted jobs, and that can be viewed by approved employers. Students and alumni can search
for a variety of jobs and internships twenty-four hours a day, seven days a week. Additionally
students and alumni have access to national jobs through the Jobs Central National Job
Board network, information about upcoming events through the Career Services Office, and a
variety of helpful career and job search advice. In addition, you can keep track of your job
search history by clicking on View My Job Search History from your home page.
Getting Connected to CCN is easy…..
1. Go to www.northampton.edu/careers. Click on Services; Alumni or Current
Students, and click on Job Listings for NCC students or Job Listings for NCC alumni
via CollegeCentral.com OR go to www.collegecentral.com/northampton
2. Click on Student if currently enrolled at NCC. Click on Alumni if you have
graduated from NCC.
3. If you are using CCN for the first time, click on Register Now.
4. Type in our school name: Northampton Community College.
5. Enter a unique Access ID and Password (Choose your own) Remember your Access
ID and Password. You will need them to log in to update your registration information,
post your resume and search the job listings. New postings will be appearing every day.
6. Click on Continue Registration and complete the Registration Form (An email
address is required)
7. When the form is complete, click on Submit Info. You will then see a confirmation
that your information has been accepted.
8. Then click on Go To My Home Page. You will then be taken to your home page. All
services that are available to you can be accessed from this page.
9. To return to your home page on subsequent visits, go to your school’s Student or
Alumni page and click the Log in at Student (Alumni) Central link. Your School
Name will be pre-filled for you. Enter your Access ID and Password and click Go.
- 53 -
Researching Employers
One of the most important parts of the job search is research. The time spent researching
employers will yield: information about possible openings, the background to write effective
resumes and cover letters, and preparation for the interview. There is a wide selection of
resource information available from easily accessible sources.
Online Researching
Adapted from the Guide to Internet Job Searching.
1. Start your research with the employer website.
Look at anything that says news or what’s new. This will provide you with the
latest information on what is happening within the organization.
Read any mission statements or description of services to learn how this
organization describes itself. Use this to customize your cover letters.
Look for an annual report or strategic plan and read it carefully. This will tell you
where the company is going and where it’s coming from.
Check out the human resources area for more information on current or ongoing job
openings and benefits offered by the company.
Look over the whole site. What does the design of these pages say to you about this
organization? Most companies want their websites to reflect the business’s
corporate image. So the site can say a lot about the institution.
2. Check other employer information sources and online business directories for outside
profiles of the employers.
Online Resource Guides:
Fortune (CNN Money)
fortune.com
Vault.com (insider reports)
vault.com
WetFeet.com (insider reports)
wetfeet.com
Job-hunt.org
Job-hunt.org
3. Search for more information anywhere you can find it!
Use search engines to search the employer’s name, the company’s products, and the
names of the people in the organization. Anything you find may be helpful in your
initial search, your sales pitch or even your decision on whether it’s worth contacting
this employer about job opportunities.
- 54 -
Off-line Researching
Many excellent print and electronic resources are available in the Career Library in the Career
Services Office (CC 348) and in the Northampton Community College Library (CC 4th Floor).
A sample of the resources you will find the Career Services Office (CC 348) includes:
Lehigh Valley Business
Book of Lists. Also available online at www.lvb.com
A sample of the resources you will find in the NCC Library includes:
Annual Reports available on-line
Pennsylvania Industrial Directory
Trade Journals
Print & Electronic Periodical Directories
Thomas’ Register of American Manufacturers – www.thomasnet.com
Searching for Job Leads
An effective job search requires using multiple job search strategies. Several strategies are
listed below.
1. Create an account with College Central Network (CCN) - College Central Network
is a database of local jobs that is maintained by the Career Services Office. Many local
employers look first for Northampton Community College graduates to fill their open
positions. You can access this database at www.northampton.edu/careers and clicking
on the following: Services →Current Student or Alumni →CollegeCentral.com.
2. Check out the PA Career Link website – Career Link maintains a statewide database
of jobs available to registered job-seekers. There are many organizations that only hire
through Career Link. Visit www.careerlinklehighvalley.org
3. Check job listings- Look at local newspapers, especially Sunday editions. Check on
online versions such as www.careerbuilder.com. Specialized newspapers or
newsletters such as The Wall Street Journal usually can be found in public libraries.
4. Search online databases- Use the Internet to locate unpublished opportunities.
Local Databases
National Databases
www.monstertrak.com
www.jobsinpa.com
www.monster.com
www.lehighvalleyhelpwanted.com
www.usajobs.com
Other Databases
www.paworkforce.state.pa.us
www.jobgateway.org
www.cosdonline.org
www.blackcollegian.com
Visit the Career Services website for additional online resources to assist you in your
job search …….. www.northampton.edu/careers Click on Resources and then
Additional Internet Resources.
5. Check company websites for job listings- Many organizations will post job openings
on their website before or instead of posting online or in a newspaper.
- 55 -
6. Check with staffing companies. There is no way to judge the work of a staffing
agency or the quality of their people and service. Talking with them or others who
have used their services will give you a feel for how they operate. Agencies typically
require a fee. Sometimes this is handled by the employer and sometimes it is handled
by the employee. Be sure you understand the fee structure before working with an
agency. Do you pay or does the employer pay?
7. Network. Talk to family, friends, acquaintances about your job interests. Tell
everyone you are seeking employment. While they might not be in the position to hire
you, they may know of someone who is.
Conduct informational interviews. Meet with people in your field for the purpose of
getting advice on how to get started in the field. You can learn valuable tips about your
career area while making a positive impression on someone already in the field. This is
also a good way to get some feedback about your credentials and resume. More
information on networking is available in the next section of this guide.
8. Notice news stories in the paper, on television and other media. Look for press
releases announcing promotions, corporate moves and relocations. Make notes of
stories indicating possible openings.
9. Participate in an on-line discussion group - As a subscriber to a discussion group in
your field you will get the opportunity to keep abreast of trends in your field and often
hear about job postings in advance of the print announcements.
10. Participate in Job Fairs. Job Fairs are an excellent way to meet with hiring
employers. Doing some homework and researching employers prior to the job fair will
help you use your time efficiently. A list of employers attending is usually available
prior to the event. Watch for local job fair announcements on the Career Services
website at www.northampton.edu/careers.
- 56 -
Making the Most of Job & Career Fairs
Why Attend a Job/Career Fair?
Increase your chances of receiving an interview.
Expand your network of contacts/get your resume out there!
Investigate positions, occupations, and career fields you could enter with your major and
qualifications.
Learn more about the employers and what they are looking for.
Take advantage of many employers all under one roof.
Before the Job Fair
Research the companies that interest you.
Create a prioritized list of employers you’d like to meet with at the job fair.
Know why you want to work for a company. If you don’t know, they won’t know either!
Prepare to ask questions of the representatives. Practice out loud to become more comfortable.
Be able to articulate a 30-second summary of whom you are and what you have to offer an
employer. Preparation, enthusiasm, and energy will get you noticed!
Try to identify specific experiences where you have demonstrated your strengths, skills, and
abilities.
Develop a strong resume and bring sufficient number of clean and crisp resumes.
During the Job Fair
When you attend a job fair, you are doing more than merely representing yourself. You are also
representing Northampton Community College, so put your best foot forward.
Make eye contact immediately when introducing yourself.
Remember the representative’s name after the introduction. If needed, casually check the
nametag.
SMILE! And be polite! Use good manners!
Proper business attire is a must.
Listen carefully to what the representative has to say! Don’t get distracted!
Avoid using filler words such as ‘um’, ‘like’, and ‘ya know’.
Show confidence in your voice. The room will be noisy, and if they can’t hear you, they won’t
remember you. Be articulate and sell yourself.
Obtain a business card from each employer representative with whom you speak for use on
follow-up correspondence.
Manage your time well. Visit your targeted employers, then visit employers that may not have
been on your list.
Don’t chew gum or smoke.
After the Job Fair
Mail a thank you letter to each representative with whom you spoke. This will bring additional
attention to your name and affirm your interest in working for the organization.
Send an additional resume in your thank you letter, again pointing out your strengths.
Questions you may want to ask representatives:
1. What type of entry-level positions exist within your company?
2. What does your company consider the 5 most important qualities in an employee?
3. Why did you choose to work for this company? How long have you been with them?
Adapted from Tips on Job Fair Success
Duquesne University Career Services Center
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Websites for Job Search, Occupational, and Salary Information
www.linkedin.com
www.worknplaynepa.com
www.linkup.com
www.sustainlv.org (alliance for sustainable
communities – Lehigh Valley)
www.jobfox.com
www.quintcareers.com
www.indeed.com
www.rileyguide.com
www.jobbank.com
www.collegegrad.com
www.craigslist.com
www.ecojobs.com
www.careerbuilder.com
www.scsc.state.pa.us
www.simplyhired.com
www.firstgov.gov
www.flipdog.com
www.opm.gov
www.usajobs.gov
www.cooljobs.com
www.monster.com
www.salary.com
www.theladders.com
www.glassdoor.com
www.fbi.gov
www.cbsalary.com
www.idealist.org
www.bls.gov/oco
www.dice.com (IT jobs)
www.acinet.org
www.careerkiosk.org
www.paworkstats.state.pa.us
www.snagajob.com
http://online.onetcenter.org
www.collegerecruiter.com
www.dli.state.pa.us
http://online.wsj.com/careers
www.careervoyages.com
www.job-hunt.org
www.careerlinklehighvalley.org
www.jobsinpa.com
www.monroecountycareerlink.org
www.blackcollegian.com
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Networking
Networking is about making connections with people who you may not yet know but who
might be helpful to you in your job search. According to Max Messner author of “Job Hunting
for Dummies”, it is estimated that between 70 and 80 percent of all jobs are filled by people
who first heard about the job through word of mouth. Someone told them about the job.
So the more connections you have, the more likely it is that you’ll find out about job openings
when they are available.
Networking Basics
Networking has three major components:
1. Creating and maintaining a list of individuals including both people you already know
and people you do not know who may be able to help you with your job search.
2. Preparing for contacting these individuals including developing an introduction and
informational interview questions.
3. Contacting and following up with network contacts.
Creating a List of Contacts
Make a list of people who you are comfortable talking to about your career goals.
These individuals may not be necessarily in the position to hire you, but may know
someone who is. Include people you see and talk to on a regular basis such as family
members, friends, neighbors, as well as acquaintances such as former co-workers and
instructors.
______________________________________________________________________
Name:
Address:
Home Phone:
Business Phone:
Email Address:
______________________________________________________________________
Name:
Address:
Home Phone:
Business Phone:
Email Address:
______________________________________________________________________
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The Good, the Bad, and the Ugly of Social Networking Sites
Social networking sites, given their explosive growth and popularity, can greatly impact your
job search…positively or negatively. Now more than ever, it is crucial to take a closer look at
your social media accounts making sure the content is appropriate for employers to view. Do
not post anything you wouldn’t want the world to know. In the context of a job search, the
impact of social media information getting into the hands of a potential employer can have farreaching consequences, and can translate to disqualification of the job candidate if the media
content is viewed as negative, or even questionable in character. Students/candidates should
keep the following guidelines in mind when creating personal profiles on a social networking
site and to protect their image:
Be Careful. Nothing is private. Don’t post anything on your site or your “friends” sites you
wouldn’t want a prospective employer to see. Derogatory comments, revealing or risque
photos, foul language and lewd jokes all will be viewed as a reflection of your character.
“Clean up” your profiles, group affiliations, posting walls (an area on a Facebook profile page
where the person’s friends can post comments), or anything else that may pose a potential
issue. Only post information on-line that you would feel comfortable sharing with your
parents, spouse, or grandmother. If they would not want to hear about your behaviors, then
don’t post it anywhere online.
Be Discreet. If your network offers the option, consider setting your profile to “private”, so
that it is viewable only by friends of your choosing. Since you can’t control what other people
say on your site, you may want to use the “block comments” feature. Remember, everything
on the Internet is archived, and there is no eraser! Read the site’s privacy or safety tips to
avoid inadvertently broadcasting personal information beyond their intended audience.
Be Prepared. Check your profile regularly to see what comments have been posted. Use a
search engine to look for online records of yourself to see what is out there about you. If you
find information you feel could be detrimental to your candidacy or career, see about getting it
removed – and make sure you have an answer ready to counter or explain “digital dirt.”
While sharing information online can have a potentially negative impact on your job search or
career plans, it can also be leveraged as a tool to differentiate yourself to employers. Hiring
managers said the following information discovered on the Web helped to confirm their
decision to hire a candidate:
Background information that supported the candidate’s professional qualifications (64%)
A wide range of interests that made the candidate appear well-rounded (40%)
Great communication skills (34%)
A professional image (31%)
Signs that the candidate would be a good personality fit for the company culture (31%)
Other people posted good references about the candidate (19%)
Candidate received awards and accolades (15%)
“Social networking is a great way to make connections with potential job opportunities and
promote your personal brand across the Internet.” Make sure you are using this resource to
your advantage by conveying a professional image and underscoring your qualifications,” said
Rosemary Haefner, Vice President of Human Resources at CareerBuilder. (Sources:
Collegerecruiter.com; Naceweb.com….National Association of Colleges and Employers, June 2006,
careerbuilder.com 2007, 2008, 2009)
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What is LinkedIn?
LinkedIn is the world’s largest professional network with over 200 million members and
growing rapidly. All the Fortune 500 companies are represented, as well as professionals in
over 200 countries. Connect to people you know and trust, exchange ideas and opportunities,
and be introduced to a broader network of professionals by your connections.
Establish Your Professional Profile
Create a profile that summarizes your professional expertise and accomplishments. Include all
educational institutions you attended plus current and past employers. LinkedIn will suggest
people you may know based on that information. Keep your profile current and update your
headline regularly. Post to discussion groups. Your profile will rise to the top of the search
results, letting you control what people learn while searching for you online.
Create Your Network
Begin creating your network by inviting people you already know to connect with you at
LinkedIn. Your network consists of your connections, the people connected to your
connections, and the people they know.
Use Your Network Effectively
Reconnect. Find past and current colleagues quickly. LinkedIn makes it easy by suggesting
people you may know based on your places of employment, education, and volunteer activity.
Power Your Career. Discover inside connections when you’re looking for a job or new
business opportunity. Join groups focused on your career choice and have access to
professionals in your field.
Get Answers. Your network gives you access to industry experts willing to share advice. Have
a question? Just ask.
Join Northampton Community College Professional Network. Connect with other students
and alumni. Seek out others in your field and connect for informational interviews or
mentoring relationships.
Visit www.linkedin.com to create your profile. LinkedIn is free to join. You can also upgrade
to a premium account that will give you access to more tools, but a free account will be
sufficient to develop and grow your network.
All relationships on LinkedIn are mutually confirmed and no one appears in the network
without knowledge and explicit consent. LinkedIn is certified to meet the strict privacy
guidelines of the European Union Safe Harbor Privacy Framework.
Need help creating your profile? Visit the LinkedIn Learning Center at
http://learn.linkedin.com. Need more help? Make an appointment with Career Services and
we’ll critique your LinkedIn profile.
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Twitter
What is Twitter? It's a way to keep family, friends, and coworkers up-to-date with what an individual is
doing by using an instant messenger service, the web, as well as with mobile texting, plus other venues.
Twitter is a service for friends, family, and co–workers to communicate and stay connected
through the exchange of quick, frequent answers to one simple question: What are you
doing?
Messages sent out by Twitter users are limited to 140 characters, which is just enough for a quick
update.
How Twitter was Created
Twitter is an interesting concept that was created by Jack Dorsey and became an incorporated company
in May of 2007. Since then, it has grown to be an Internet phenomenon, often featured on news
channels on the web. It is also called microblogging. It works much the same way as a blog, only with
the character limit. Once a Tweet is posted on the website, people are able to easily see what other
people are doing. Individuals can, in turn, let others know what is going on with them as well.
The concept of Twitter relies on messaging services, whether it uses a cell phone, instant messager,
such as Yahoo Messenger or MSN Messenger, or through specific websites. It allows the user to send
messages to friends and family quickly and easily. Twitter only asks one question, “What are you
doing?” As long as an answer is 140 characters or less, it is possible for thousands of people to see the
answer immediately.
Using a Twitter Account
One must create an account, but it only takes minutes. It is free to join. Simply complete a profile,
including uploading a picture. Link the newly created account to a cell phone, web page, or instant
messenger program, which allows the user to receive and send messages to and from others. An update
that is sent to friends is called a “tweet."
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Preparation for meeting with contacts
To make the most of your networking efforts you need to develop a brief introduction that
communicates who you are and what you are looking for. This introduction should include:
Your name
Your major and career interest.
Your current situation.
Type of employment you are looking for.
Skills and abilities you can offer an employer.
Use this template to work on your introduction. Remember this should be no
longer than 30 seconds when spoken. Depending on your situation you may want
to vary the wording and sequence to suit your needs.
My name is _____________________________________. I recently graduated
from the ______________________________________________ program at
Northampton Community College. Right now I am________________________
______________________________________________and
I’m
looking
for
___________________________________________________________________
What I have to offer is ________________________________________________
___________________________________________________________________
___________________________________________________________________
Practice this introduction until you can say it naturally and with confidence. You
may want to practice by recording your voice and listening to the pace and flow.
Informational Interviewing
Information interviews are an invaluable tool in your job search. The purpose of the interview
is to gain advice about your field and to establish contact and rapport with employers. Most
people like to talk about themselves, their work and their training and are often flattered to be
asked for their opinion. They will also remember you when job opportunities arise.
You will want to set-up these interviews with individuals on your contact lists as well as other
individuals that are in the position to hire. It is important to remember that this interview is a
request for advice and information not a request for a job.
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Informational Interviewing Basics
1.
2.
3.
4.
5.
Set up a specific time and place to meet. Arrive 5-10 minutes early.
Research the organization prior to the interview. See pages 54 & 55.
Dress as if you were going to an employment interview. See page 46.
Be attentive during the interview. Show enthusiasm and appreciation.
After each interview follow-up with a short, personal thank you note. See page 51.
Setting up the Interview
Because you only have a few seconds to set the stage for your request for an interview, it is
important that you work with a script when making your contacts. Use the samples below or
write your own script. Be sure to memorize and practice it so it sounds professional and
conversational.
“Hello (Mr./Mrs./Ms.________________) This is ____________________________.
I am a graduate of Northampton Community College. I am interested in the field of
____________________________. Mr./Mrs._______________________________ of
_____________________________________ suggested that I contact you for some
information and advice. I would very much like the opportunity to ask you a few
questions about your career and how I might better prepare to enter a similar career.
Could we set-up a convenient time to meet?
OR
“Hello (Mr./Mrs./Ms.____________________) This is ________________________.
I am a graduate of Northampton Community College. I am interested in the field of
_________________________.
During my research, I became more aware of
(company name) I would very much like the opportunity to ask you a few questions
about your career and how I might better prepare in enter a similar career. Could we
set-up a convenient time to meet?
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Informational Interview Questions:
Start with your introduction. Highlight your most pertinent skills and qualities. Then ask
questions such as:
How did you get into this line of work?
What trends do you see in this career area? How could I take advantage of them?
From your point of view, what problems are most important to overcome in this career
area?
What skills or qualifications are most important for success in this field?
Would you take a look at my resume and provide feedback or suggestions?
Do you have any idea how a person with my background and skills might pursue
opportunities in this field?
Is there anyone else you can refer me to for additional advice and information about
this field?
Handling Salary Discussions
It is important not to discuss or give a salary range or requirements before being hired. You
are in the best position to negotiate a salary after you receive the job offer but before you
accept the job. (See more information on salary negotiation on page 67). On occasion you
may be asked to provide salary information upfront.
When asked for:
Salary History: Employers are looking for your most recent salary. Be honest and specific.
Salary Requirements: Employers are looking for your salary expectations. Give a range that
encompasses the salary you are looking for.
If you are concerned that your salary history or requirements will price you out of the position,
add a statement such as “If the job is a good fit with my experience and background, I am
willing to negotiate the salary”.
Research salary information on O*NET.com based on your occupation and the region the
position is located to determine the salary range for the job.
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Setting Realistic Expectations
You need to do a little market research before setting your salary expectations.
1. Identify the median salary and range for your occupation. The Career Services Office
can provide you with information on starting salaries for our recent graduates. This
information is collected in our Annual Graduate Survey. You can also consult web
resources such as:
www.salary.com
www.jobstar.org
www.CBSalary.com
www.careeroverview.com/salary-benefits.html
www.glassdoor.com
www.payscale.com
2. Calculate your own salary requirements including housing, transportation, and cost of
living in your geographic area. How much money do you need to make to meet your
expenses?
Evaluating Job Offers
When offered a job, try not to accept it immediately. Be enthusiastic about the offer, but ask
for some time to make the decision. Use your time to gather information and review salary
ranges and benefit packages.
Basic Guidelines for Evaluating Job Offers
Is the company in solid financial shape?
Are the company’s values consistent with your own?
Do the job tasks appeal to you?
Will you find the work appealing?
Are the working conditions pleasant?
Will acceptance of this job require major changes in your lifestyle?
Does the job fit into your long-range career plans?
Is the compensation package enough to cover your expenses?
How generous are the benefits and perks (vacation, pension plans, health insurance,
tuition reimbursement and so on).
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Salary Negotiation
You need to be positive in your approach to salary negotiation. Be sure that you have a
realistic view of the market value for your occupation in your geographic area. (See page 66
for information on setting realistic salary expectations.) Keep in mind that not all salaries are
negotiable.
Think about what you will say to the employer and practice it with a friend, family member or
a member of the Career Services Staff.
Examples:
“I am very interested in your offer. I believe the position is an excellent match for
my skills and experience. Is there any flexibility in the starting salary?”
“I’m thrilled to have the offer, I was hoping for an offer in the range of $______
to $_______.
Remember it is unethical to accept a job and salary and then to immediately try to renegotiate
the salary. The time to negotiate is prior to accepting the job.
Following Up on a Job Offer
When you make your decision send the employer a letter confirming your decision and your
understanding of the offer. A sample acceptance and decline letter are on the next two pages.
- 67 -
(Letter of Acceptance - Sample)
306 Fox Lane
Easton, PA 18042
March 30, 2013
Ms. Diane Weatherford
Director, Human Resources
Health Tek Corporation
2649 Apple Road
Long Valley, NJ 08879
Dear Ms. Weatherford:
This letter is to confirm my acceptance of your offer to work as a Communications Assistant
for Health Tek Corporation beginning June 1.
In that capacity, I will receive a salary of $38,000 per year with individual Capital Blue Cross
coverage and seven days paid vacation.
I look forward to joining your staff and will make every effort to meet your expectations.
Sincerely yours,
Robert G. Stone
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(Letter of Decline - Sample)
306 Fox Lane
Easton, PA 18042
March 30, 2013
Ms. Diane Weatherford
Director, Human Resources
Health Tek Corporation
2649 Apple Road
Long Valley, NJ 08879
Dear Ms. Weatherford:
Thank you very much for extending to me an offer to serve as Communications Assistant for
Health Tek Corporation. I appreciate the time you devoted to discussing the details of the
position with me and with giving me time to consider your offer.
You have a fine organization and many aspects of the position are very interesting to me. I
feel, however, that it is in my best interest to decline your offer. It has been a difficult
decision, but I believe that it is appropriate for me at this time.
Thank you for your time and consideration. It was a pleasure meeting you and your staff.
Sincerely yours,
Robert G. Stone
- 69 -
Notes
Northampton Community College (NCC) accepts and makes available to all students, faculty members, and employees on a
nondiscriminatory basis without regard to age, sex, race, color, national or ethnic origin, religion, marital status, sexual
orientation, or disability all the generally accorded rights, privileges, programs, and activities. NCC does not discriminate in the
administration of its educational policies, admissions policies, scholarship and loan programs and other College-administered
programs. Lack of English language skills is not a barrier to admission and participation in vocational education programs or any
other College programs.
For further information regarding this policy and for assistance with services, activities, and accommodations for people with
disabilities, please contact Helene Whitaker, the College’s Title IX, Section 504, and Americans with Disabilities Coordinator at
Northampton Community College, 3835 Green Pond Road, Bethlehem, PA 18020, Voice (610) 861-5496; TDD (610) 861-5575.
This notice is available in large print, on audio tape, and in Braille, from the affirmative action officer.
JHG Revised August 2013