One Source. Countless Solutions.
Corporate & Public Safety + Healthcare + Hospitality + IT/Computer + Leadership + Quality
JANUARY - JUNE 2016 | VOLUME 12
Co nt in u ed from previous p age
Decades of business and industry experience
and a powerful network of resources converge at
CBI, enabling our expert teams to design and deliver
specialized training and strategic solutions that
improve performance, productivity and profits.
Flexible, round-the-clock services include corporate
and public safety, healthcare, hospitality and tourism,
leadership, IT/computer training, trades and more
for organizations across the country.
CBI Workshop Registration
Register for CBI Workshops by using our on-line system.
Please visit northampton.edu/lifelearn and click on the
Center for Business & Industry catalog.
For questions, contact cbi@northampton.edu or
(610) 332-8678.
IN THIS EDITION
3 Leadership
IT/Computer
Machining for the Non-Machinist
Quality
Corporate & Public Safety
Hospitality
36 Healthcare
15
23
24
27
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610-332-8678 northampton.edu/cbi
What does your
business need? …
… to improve performance,
increase productivity and
meet regulatory standards?
Sometimes you know exactly what you want and can simply
call CBI to schedule a class.
Other times, however, you need a customized approach.
That’s where I can help.
Start by telling me about your organization and
its culture. In turn, I’ll collaborate with our
assessment team to quickly identify your
issues and opportunities, determine employee
skill levels and ultimately create a specially
tailored training program that moves your
business forward.
From leadership development to energy
and process audits, I’ll make the process
simple. Call me.
Jeffrey Scheck, 610-861-5064 jscheck@northampton.edu
cbi center for business + industry
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Co nt in u ed from previous p age
The New and Improved
Hartzell Technology Hall
Technology Training with an Eye Toward the Future
The new and improved Hartzell Technology Hall amplifies and accelerates the
advanced technological training that NCC is known for. Featuring expanded welding
stations and virtual reality trainer, CNC plasma cutter, new instrumentation lab and
overhauled loading dock, Hartzell Hall welcomes you to explore the many ways we
can educate your employees at any level. The Center for Business and Industry is
the one source for all of your industrial training needs.
Call 610-332-8678
Email cbi@northampton.edu
2
www.northampton.edu/cbi
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
LEADERSHIP
ACHIEVING PERSONAL EFFECTIVENESS
Explore how to align goals, prioritize tasks and activities, eliminate
unnecessary activities, and manage their professional time efficiently to
overcome barriers that get in the way of achieving results.
Mon, May 9, 8 AM - 4:30 PM
Mon, Dec 5, 8 AM - 4:30 PM
LDRWK100.(10)
LDRWK100.(11)
Includes all materials, continental breakfast and lunch
Fee: $235
BASIC MANAGEMENT SKILLS
This introductory program provides an overview of the key functions
of a manager or supervisor. Participants will explore transitioning
from the worker to manager role, aligning goals and priorities, planning
and organizing people and work, building positive relationships,
creating a motivational work environment, managing performance,
and problem solving.
Tue, Jan 12, 8 AM - 4:30 PM
Tue, May 3, 8 AM - 4:30 PM
Wed, Sep 14, 8 AM - 4:30 PM
LDRWK101.(16)
LDRWK101.(17)
LDRWK101.(19)
Includes all materials, continental breakfast and lunch
Fee: $235
BETTER BUSINESS WRITING
This highly interactive one-day program includes preparation, organizing
ideas, understanding the needs of the reader, avoiding common
grammar and spelling mistakes, and editing. Participants have the
opportunity to create and edit their own documents.
Thu, Mar 10, 8 AM - 4:30 PM
Mon, Sep 19, 8 AM - 4:30 PM
LDRWK102.(10)
LDRWK102.(11)
Includes all materials, continental breakfast and lunch
Fee: $235
Workshop is part of a certificate program.
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BUILDING PROFESSIONAL STRENGTH
Organizations strive to present, promote and encourage professional
behavior in their business dealings. Unless these concepts are defined
and reinforced, employees can be unaware of the expectations desired
by their organization. This program seeks to define those concepts
and promote professional behavior. It will relate professionalism to all
aspects of an employee’s work experiences. Participants will explore
the fundamentals of professionalism as it relates to an employee’s
thinking, actions, communication and appearance. Participants will gain
an understanding of the power of their influence on customers, peers
and management.
Tue, Feb 23, 8 AM - 4:30 PM
Thu, Oct 6, 8 AM - 4:30 PM
LDRWK123.(7)
LDRWK123.(8)
Includes all materials, continental breakfast and lunch
Fee: $235
COACHING FOR IMPROVED PERFORMANCE
Coaching is the most effective way to improve the performance of
employees, leading to increased productivity and profitability for the
company. This session focuses on the skills and behaviors necessary to
support employees with coaching, and provides a structure for both a
development plan and coaching conversations.
Tue, Mar 8, 8 AM - 4:30 PM
Tue, Jul 19, 8 AM - 4:30 PM
Wed, Nov 16, 8 AM - 4:30 PM
LDRWK103.(14)
LDRWK103.(15)
LDRWK103.(16)
Includes all materials, continental breakfast and lunch
Fee: $235
CONFLICT RESOLUTION STRATEGIES
While it is true that conflict in the workplace is inevitable, this program
examines the power for individuals and the organization in successful
conflict resolution. Participants will challenge the notion that all conflict
is destructive, identify their own preferred style and options, and apply a
conflict resolution model.
Mon, Feb 22, 8 AM - 4:30 PM
Mon, Jun 13, 8 AM - 4:30 PM
Fri, Oct 28, 8 AM - 4:30 PM
LDRWK104.(13)
LDRWK104.(14)
LDRWK104.(16)
Includes all materials, continental breakfast and lunch
Fee: $235
4
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
DISCOVERING THE LEADER IN YOU
This one day program utilizes several tools and techniques to enable
participants to better understand themselves and how their ability to
maximize Emotional Intelligence impacts leadership effectiveness.
Thu, Feb 25, 8 AM - 4:30 PM
LDRWK124.(1)
Includes all materials, continental breakfast and lunch. Prerequisite:
Practices of Successful Leaders
Fee: $450
EFFECTIVE INTERACTIONS
Effective interaction skills are critical to building relationships and
engaging employees in work. This program focuses on listening
and assertive communication. Participants have an opportunity to
self-assess, practice skills and plan for successful interactions in
high-stakes conversations.
Mon, Feb 8, 8 AM - 4:30 PM
Mon, Jun 6, 8 AM - 4:30 PM
Fri, Oct 14, 8 AM - 4:30 PM
LDRWK105.(13)
LDRWK105.(14)
LDRWK105.(16)
Includes all materials, continental breakfast and lunch
Fee: $235
EFFECTIVE INTERVIEWING: MATCHING
CANDIDATES WITH THE JOB
Whether you only interview occasionally or you interview frequently,
choosing the right candidate for a position is high-stakes for you and
your organization. This class will focus on identifying capability in
individuals through behavior-based questioning, making the match
between job requirements and qualifications, and avoiding personal
biases in the screening and selection process.
Fri, Mar 25, 8 AM - 12 PM
Fri, Aug 26, 8 AM - 12 PM
LDRWK106.(10)
LDRWK106.(11)
Includes all materials and continental breakfast.
Fee: $125
Workshop is part of a certificate program.
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ENGAGEMENT AS
A LEADERSHIP STRATEGY
During this one day session, leaders will look at communication as both
a skill and a tool that can be utilized to influence everything they do.
Whether creating direction, challenging the process, or dealing with
adversity, a leader’s voice becomes the difference between commitment
and compliance.
Thu, Aug 11, 8 AM - 4:30 PM
LDRWK126.(1)
Includes all materials, continental breakfast and lunch. Prerequisite:
Practices of Successful Leaders
Fee: $450
EXCELLENCE IN PUBLIC SPEAKING,
PRESENTATION AND FACILITATION
Effective public speaking, presenting & facilitation skills are essential to
the development of anyone in the workforce today. Join us and delve
into techniques to engage others while maintaining focus; examine the
role of the facilitator in presenting and public speaking engagements;
explore how to engage diverse personalities and styles within meetings
to reduce frustration and produce results. By completing this workshop
individuals will have the skills & confidence to speak in front of any
group, in any situation.
Wed & Thurs, Apr 6 - 7, 8 AM - 4:30 PM LDRWK122.(12)
Mon & Tues, Jul 11 - 12, 8 AM - 4:30 PM LDRWK122.(13)
Mon & Tues, Dec 5 - 6, 8 AM - 4:30 PM LDRWK122.(14)
Includes all materials, continental breakfast and lunch
Fee: $480
EXCEPTIONAL CUSTOMER SERVICE
Every contact with a customer is an opportunity for the customer to
judge the quality of the product and service your company provides.
This program allows participants to define excellence in service
for their organization, discover the benefits of exceptional service,
and apply strategies from top service providers to produce a
high impact experience.
Mon, May 16, 8 AM - 4:30 PM
Mon, Nov 7, 8 AM - 4:30 PM
LDRWK107.(10)
LDRWK107.(11)
Includes all materials, continental breakfast and lunch
Fee: $235
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610-332-8678 northampton.edu/cbi To register, please see inside front cover.
INTRODUCTION TO
PROJECT MANAGEMENT
This introductory program explores the basic skills necessary to become
an effective project manager. Participants will work within the Project
Life Cycle to learn and apply tools that support successful execution.
Meeting management and leadership is included in this class.
Wed, Jul 20, 8 AM - 4:30 PM
LDRWK109.(9)
Includes all materials, continental breakfast and lunch
Fee: $235
LEADING A TEAM OF FOLLOWERS
Gain insight into how leaders address their followers. Whether as
individuals or as a team, developing talent and facilitating the often
challenging dynamics of a team are explored.
Thu, Nov 17, 8 AM - 4:30 PM
LDRWK127.(1)
Includes all materials, continental breakfast and lunch. Prerequisite:
Practices of Successful Leaders
Fee: $450
LEADING CHANGE
This one day program helps leaders embrace change as a key output of
their leadership. It prepares leaders for handling the many challenges of
executing initiatives that promote change in their worlds.
Thu, May 12, 8 AM - 4:30 PM
LDRWK125.(1)
Includes all materials, continental breakfast and lunch. Prerequisite:
Practices of Successful Leaders
Fee: $450
Workshop is part of a certificate program.
Programs are held at NCC’s Fowler
Family Southside Center unless otherwise
indicated. You can also check our website
at northampton.edu/lifelearn for the location
of the individual program.
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MANAGING THE PERFORMANCE
OF OTHERS
Many people equate performance appraisals with performance
management. This class expands performance management to include
goal setting, employee performance development, training, crosstraining, giving challenging assignments, and regular performance
feedback. By concentrating on the entire spectrum of performance
management and development issues, you make the annual appraisal a
constructive conversation.
LDRWK112.(14)
LDRWK112.(16)
LDRWK112.(17)
Tue, Apr 12, 8 AM - 4:30 PM
Tue, Aug 23, 8 AM - 4:30 PM
Thu, Dec 8, 8 AM - 4:30 PM
Includes all materials, continental breakfast and lunch
Fee: $235
PRACTICES OF SUCCESSFUL LEADERS
This 3-day program gets at the heart of leadership by combining
facilitator-led reviews of leadership research (Kouzes and Posner), with a
360°assessment tool and interactive exercises along with individual and
group processes, and video case studies to develop understanding and
application of the key practices of high-performing leaders.
Wed - Fri, Mar 30, Apr 1 - 2, 8 AM - 4:30 PM
Wed - Fri, Jun 8-10, 8 AM - 4:30 PM
Wed - Fri, Oct 19-21, 8 AM - 4:30 PM
LDRWK113.(11)
LDRWK113.(12)
LDRWK113.(13)
Pre-work is required. Includes all materials, continental breakfast
and lunch
Fee: $1,400
“
My contacts at CBI understand the
realities of our work and
Tom Leibensperger
Safety & Environmental Site Rep.
Behr Paint
8
4
”
jump through hoops to make things happen.
610-332-8678
northampton.edu/cbi To register, please see inside front cover.
610-332-8678 cbi@northampton.edu
PRESENTING WITH CONFIDENCE
Many people say that giving a presentation is high on their list of stressful
activities. In this half-day session, you will learn more about your natural
strengths and ways to increase your confidence while enhancing your
skills to connect clearly and meaningfully with your audience. Learn
more about what makes an effective presenter and the importance of
body language in communication. We’ll focus on how to plan, organize,
and present information. Discover ways to most effectively assess and
engage your audience for greatest impact and connection.
Fri, Mar 18, 8 AM - 12:00 PM
Mon, Nov 14, 8 AM - 12:00 PM
LDRWK114.(10)
LDRWK114.(11)
Includes all materials and continental breakfast.
Fee: $125
PROBLEM SOLVING TECHNIQUES
Finding the solution to a problem is a process that involves defining
the problem, sorting symptoms from causes, generating ideas, making
sound decisions, implementing the solution, and monitoring the outcome
to assure success. This program provides a critical thinking framework
for approaching problems and decisions that foster creativity and
innovation and provides application.
Mon, Apr 4, 8 AM - 4:30 PM
Thu, Sep 29, 8 AM - 4:30 PM
LDRWK115.(11)
LDRWK115.(12)
Includes all materials, continental breakfast and lunch
Fee: $235
SITUATIONAL LEADERSHIP
In managing others, you have to be able to analyze an employee’s
competencies and commitment to determine how to manage the
employee in each particular situation. This one-day program combines
use of videotape case studies, instruments, and group discussions
to help you identify your own leadership style, and learn how to use it
effectively in specific situations.
Tue, Jan 26, 8 AM - 4:30 PM
Wed, May 18, 8 AM - 4:30 PM
Tue, Sep 20, 8 AM - 4:30 PM
LDRWK116.(14)
LDRWK116.(15)
LDRWK116.(17)
Includes all materials, continental breakfast and lunch
Fee: $235
Workshop is part of a certificate program.
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UNDERSTANDING YOURSELF:
A VOYAGE OF SELF-DISCOVERY
How do you present your strengths and use your personality to its
greatest benefit for you and your organization? This class uses two
instruments to assist participants in identifying and leveraging their
personal attributes and strengths both professionally and personally.
Gain insight into your unique style and preferences through Gallup’s
Strengthsfinder and the Myers-Briggs Temperament sorter.
Mon, Aug 22, 8 AM - 4:30 PM
LDRWK119.(9)
Includes all materials, continental breakfast and lunch
Fee: $235
VALUING EMPLOYEE DIFFERENCES AND
MANAGING ACROSS GENERATIONS
American workers are a diverse people, representing four generations.
Strategies for individuals to counter influences that lead to exclusion
of others will be addressed. Participants will experience skill building
techniques in proven communication approaches that foster
understanding and teamwork with all people. This program builds
employees’ awareness of the benefits and importance of valuing all
people in the work environment.
Thu, Oct 13, 8 AM - 4:30 PM
LDRWK120.(10)
Includes all materials, continental breakfast and lunch
Fee: $235
WORKING WITH TEAMS
In order to use the gifts of individuals in the workplace, teams have
become the basic working unit in organizations. Team environments
require interaction and open communication and the need to function
effectively as a member of a work team. This program focuses on
roles / responsibilities, actions of successful teams, stages of team
development, and strategies for dealing with individual differences in a
team environment.
Thu, Apr 21, 8 AM - 4:30 PM
Tue, Nov 8, 8 AM - 4:30 PM
LDRWK121.(12)
LDRWK121.(13)
Includes all materials, continental breakfast and lunch
Fee: $235
Workshop is part of a certificate program.
10
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
MANAGEMENT CERTIFICATE PROGRAM
Employees are often promoted from within the organization without any
formalized developmental training that teaches them how to manage
work and other people to produce results for the organization. And, it
is impractical to send employees off for weeks at a time to acquire the
necessary knowledge, skills, and techniques they need to apply them
to their new role with the company. For this reason, the Management
Certificate program was built to serve all employers who want
Supervisors, Managers, and High Potential Employees to be equipped
with the skills they need to be successful in a leadership role.
This Certificate Program teaches employees how to:
◆◆ Transition from worker to supervisor/manager of other workers
◆◆ Manage work and people
◆◆ Plan for achievement of results
◆◆ Align individual performance goals with the company’s goals
◆◆ Coach employees’ performance to achieve company goals
and objectives
◆◆ Become self-aware in order to effectively communicate with
different personality types
◆◆ Learn how to flex your management style to the needs of
your individual team members
◆◆ Resolve conflicts in order to focus on results and
promote teamwork
Six (6) required management programs to earn the Management
Certificate with 4.8 Continuing Education Units (CEUs).
Required Programs:
◆◆ Basic Management Skills
◆◆ Effective Interactions
◆◆ Coaching for Improved Performance
◆◆ Managing the Performance of Others
◆◆ Situational Leadership
◆◆ Conflict Resolution Strategies
48 Instructional Hours
Content is research-based and current best practices are presented.
Instructional methods are experiential, individualized, and participatory.
Connect with CBI
Email list: northampton.edu/cbimail
Center for Business & Industry on Facebook:
facebook.com/cbincc
Center for Business & Industry’s official LinkedIn Group:
http://linkd.in/Zgbfri
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LEADERSHIP CERTIFICATE PROGRAM
This certificate program is designed to expand on the Practices of Successful Leaders program by focusing on a variety of different topics within
Leadership. These workshops take place once a quarter after Practices of
Successful Leaders is completed. The required workshops are:
◆◆ Practices of Successful Leaders (3 Day Program)
◆◆ Discovering the Leader In You
◆◆ Leading Change
◆◆ Engagement as a Leadership Strategy
◆◆ Leading a Team of Followers
◆◆ The Practical Challenges of Leadership
56 Instructional Hours
For more information about the certificate program and
upcoming workshop dates, please contact cbi@northampton.edu
or 610-332-8678
“
CBI helped us create and implement a consistent and ongoing
leadership program to meet the strategic objectives of our rapidly
growing business. Their teams got to know our culture
and core values and assessed our people to evaluate our needs at each
of our operations in Pennsylvania, Alabama and Toronto. CBI facilitators
offered an endless supply of real-world examples during
training and coaching and constantly adjusted their approach to match
the audience. They even created a custom, online university so all of
our employees could take select courses on demand. CBI is helping us
elevate our business to new levels.
Ken Buck
”
SVP, Human Resources
CPG International Inc.
4
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610-332-8678 northampton.edu/cbi
cbi@northampton.eduTo register, please see inside front cover.
610-332-8678
ADMINISTRATIVE PROFESSIONAL
CERTIFICATE
Experience the excitement of achieving personal and professional
success while earning college-level certification. Expand your knowledge
of the skills necessary to provide effective administrative support by
exploring the latest best practices in the field. Understand what it takes
to be an effective administrative professional and why this is essential
to increasing performance, productivity and profitability – individually,
as a team and organizationally. Gain practical experience by attending
the highly interactive, competency-based workshops highlighted in the
Administrative Professional Certificate Program.
This Certificate Program teaches employees how to:
◆◆ Acquire the skills necessary to provide effective
administrative support
◆◆ Receive professional training from qualified instructors with
solid industry experience
◆◆ Learn the latest office practices applicable to a wide range
of settings
◆◆ Increase productivity and effectiveness
◆◆ Improve competitiveness within your organization
◆◆ Increase skill sets and professional value
Five (5) required management programs to earn the Administrative
Professional Certificate with 4.0 Continuing Education Units (CEUs).
Required Programs:
◆◆ Effective Interactions
◆◆ Achieving Personal Effectiveness
◆◆ Problem Solving Techniques
◆◆ Better Business Writing
◆◆ Introduction to Project Management
40 Instructional Hours
Successful completion awards employees the credentials valued by
professionals in all industries.
CBI Workshop Registration
Register for CBI Workshops by using our on-line system.
Please visit northampton.edu/lifelearn and click on the
Center for Business & Industry catalog.
For questions, contact cbi@northampton.edu or
(610) 332-8678.
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CUSTOMER SERVICE CERTIFICATE
Experience the excitement of achieving personal and professional
success while earning credentials in the growing field of Exceptional
Customer Service. Understand why building a culture of service is
essential to increasing performance, productivity and profitability
– individually, as a team, and organizationally. Exceed customer
expectations, and your own, by attending the highly interactive,
competency-based workshops highlighted in the Customer Service
Certificate Program.
This Certificate Program teaches employees how to:
◆◆ Learn the latest customer service techniques applicable
to a wide range of settings
◆◆ Receive professional training from qualified instructors
with solid industry experience
◆◆ Achieve advanced professional skills
◆◆ Increase productivity and effectiveness
◆◆ Improve competitiveness within your organization
◆◆ Increase skill sets and professional value
Five (5) required management programs to earn the Customer Service
Certificate with 4.0 Continuing Education Units (CEUs).
Required Programs:
◆◆ Exceptional Customer Service
◆◆ Problem Solving Techniques
◆◆ Effective Interactions
◆◆ Working with Teams
◆◆ Conflict Resolution Strategies
40 Instructional Hours
This program is a unique opportunity for professionals seeking to
expand their skills and earn credentials in the customer service
profession.
Connect with CBI
Email list: northampton.edu/cbimail
Center for Business & Industry on Facebook:
facebook.com/cbincc
Center for Business & Industry’s official LinkedIn Group:
http://linkd.in/Zgbfri
14
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
IT/COMPUTER
MICROSOFT ACCESS 2010
BEGINNING SEMINAR
Designed for students who wish to learn the basic operations of the
Microsoft Access Database program to perform their day-to-day
responsibilities, and to understand the advantages that using a relational
database program can bring to their business processes. Windows
knowledge is required. Thu, Jan 28, 8:30 AM - 4:30 PM
Thu, Apr 14, 8:30 AM - 4:30 PM
PCMSA121.(14)
PCMSA121.(15)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT ACCESS 2010
INTERMEDIATE SEMINAR
Designed for students who wish to learn how to improve and
customize tables, queries, forms and reports, and share Access data
with other applications. Prerequisite: Access 2010 Beginning Seminar
or equivalent knowledge.
Thu, Feb 11, 8:30 AM - 4:30 PM
Thu, Apr 28, 8:30 AM - 4:30 PM
PCMSA211.(13)
PCMSA211.(14)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT ACCESS 2013
BEGINNING SEMINAR
Designed for students looking to gain skills such as: navigate within the
Microsoft Access application environment and create a simple database,
organize and manage data stored with Access tables, use queries to
join, sort and filter data from different tables, create and format custom
reports all while using Microsoft Access 2013. Windows knowledge is
Tue, Feb 16, 8:30 AM - 4:30 PM
Thu, May 19, 8:30 AM - 4:30 PM
PCMSA105.(3)
PCMSA105.(4)
Continental breakfast, lunch and workbook included.
Fee: $149
Workshop is part of a certificate program.
cbi center for business + industry
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MICROSOFT ACCESS 2013
INTERMEDIATE SEMINAR
Designed for students looking to gain skills such as; how to design a
relational database, join tables to retrieve data from unrelated tables,
organize a database for efficiency and performance, share data among
Access and other applications as well as customize reports while using
Microsoft Access 2013. Windows knowledge is required
Tue, Mar 8, 8:30 AM - 4:30 PM
Thu, Jun 2, 8:30 AM - 4:30 PM
PCMSA205.(1)
PCMSA205.(2)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT EXCEL 2010
BEGINNING SEMINAR
Designed for students who desire to gain the necessary skills to create,
edit, format, and print basic Microsoft Office Excel 2010 worksheets.
Windows knowledge is required.
Mon, Jan 25, 8:30 AM - 4:30 PM
Mon, Apr 4, 8:30 AM - 4:30 PM
PCMSE103.(24)
PCMSE103.(25)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT EXCEL 2010
INTERMEDIATE SEMINAR
Designed for those desiring to gain advanced skill sets necessary
for calculating data using functions and formulas, sorting and filtering
data, using PivotTables and PivotCharts for analyzing data, and
customizing workbooks. Prerequisite: Excel 2010 Beginning Seminar
or equivalent knowledge.
Mon, Feb 22, 8:30 AM - 4:30 PM
Mon, May 9, 8:30 AM - 4:30 PM
PCMSE203.(20)
PCMSE203.(21)
Continental breakfast, lunch and workbook included. Fee: $149
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610-332-8678 northampton.edu/cbi To register, please see inside front cover.
MICROSOFT EXCEL 2013
BEGINNING SEMINAR
Designed for students looking to gain skills such as; how to perform
calculations, how to modify and format a worksheet, print workbook
contents, as well as manage larger workbooks using Microsoft Excel
2013. Windows knowledge is required.
Wed, Feb 10, 8:30 AM - 4:30 PM
Wed, May 11, 8:30 AM - 4:30 PM
PCMSE105.(5)
PCMSE105.(6)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT EXCEL 2013
INTERMEDIATE SEMINAR
Designed for students looking to gain skills such as; how to create
advanced formulas, how to analyze data with lookup functions, organize
worksheet data with tables, utilize charts, PivotTables, slicers and
PivotCharts, using Microsoft Excel 2013. Prerequisite: Excel 2013
Beginning Seminar or equivalent knowledge.
Wed, Mar 2, 8:30 AM - 4:30 PM
Wed, Jun 8, 8:30 AM - 4:30 PM
PCMSE205.(3)
PCMSE205.(4)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT EXCEL 2010
MACROS AND TEMPLATES
Macros help you automate tasks that you repeat on a regular basis.
Save time, and help employees less familiar with the advanced features
of excel by creating macros. In this session we learn how to record
macros, and give a brief introduction to Visual Basic for Applications
(VBA) to aid in editing the code behind those macros.
Wed, Mar 9, 9 AM - 12 PM
Wed, Jun 15, 9 AM - 12 PM
PCMSE350.(16)
PCMSE350.(17)
Fee: $79
Workshop is part of a certificate program.
cbi center for business + industry
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MAKING FORMS AND FUNCTIONS WITH VBA
This course builds on skills learned in the Microsoft Excel 2010 Macros
offering. We continue our introduction to coding Visual Basic for
Applications (VBA) in your excel workbooks for automation and control.
Create user forms to accept input, and then use VBA to connect that
information to templates. Understand and create user-defined functions,
then use those functions in your workbooks. Prerequisite: Microsoft
Excel 2010: Macros and Templates or equivalent knowledge.
Wed, Mar 9, 1 PM - 4 PM
Wed, Jun 15, 1 PM - 4 PM
PCMSE355.(11)
PCMSE355.(12)
Fee: $79
MICROSOFT EXCEL 2010
PIVOTTABLES AND LOOKUPS
Intermediate users interested in learning more about PivotTables,
PivotCharts and the HLOOKUP and VLOOKUP functions will find this
in-depth session on these topics helpful. These are hot topics that finally
have their own slot! Windows knowledge is required.
Wed, Feb 24, 9 AM - 12 PM
Mon, May 23, 9 AM - 12 PM
PCMSE250.(16)
PCMSE250.(17)
Fee: $79
MICROSOFT EXCEL: BUSINESS MODELING,
FORECASTING AND RESEARCH
Analyze your data and examine opportunities with Excel’s powerful
built-in toolpak. Test various scenarios, unravel complex problems
with Solver, do trend analysis and perform regression analysis to
make forecasts. Completion of Microsoft Excel 2010: Levels 1 & 2 or
equivalent knowledge is required.
Wed, Feb 24, 1 PM - 4 PM
Mon, May 23, 1 PM - 4 PM
Fee: $79
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610-332-8678 northampton.edu/cbi To register, please see inside front cover.
PCMSE255.(12)
PCMSE255.(13)
MICROSOFT POWERPOINT 2010
BEGINNING SEMINAR
Designed for students who are interested in learning the fundamentals
needed to create and modify basic presentations by using Microsoft
Office PowerPoint 2010. Windows knowledge is required.
Mon, Mar 14, 8:30 AM - 4:30 PM
PCMSP151.(11)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT POWERPOINT 2010
INTERMEDIATE SEMINAR
Designed for professionals who will use Microsoft Office PowerPoint
2010 to prepare presentations and be more productive in their work.
Mon, Apr 11, 8:30 AM - 4:30 PM
PCMSP152.(1)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT WORD 2010
BEGINNING SEMINAR
Designed for students who wish to learn the basic operations of
Word to perform day-to-day responsibilities. The course provides the
fundamental knowledge and techniques needed to advance to more
complex Word features.
Thu, Mar 17, 8:30 AM - 4:30 PM
PCMSW151.(1)
Continental breakfast, lunch and workbook included.
Fee: $149
Workshop is part of a certificate program.
Programs are held at NCC’s Fowler
Family Southside Center unless otherwise
indicated. You can also check our website
at northampton.edu/lifelearn for the location
of the individual program.
cbi center for business + industry
19
IT/COMPUTER
C ontinued from p revious p age
MICROSOFT WORD 2010
INTERMEDIATE SEMINAR
Designed for students who are able to create and modify standard
business documents in Microsoft Word 2010, but need to know how to
create or modify complex business documents and use customized Word
efficiency tools.
Thu, Apr 21, 8:30 AM - 4:30 PM
PCMSW152.(1)
Continental breakfast, lunch and workbook included.
Fee: $149
MICROSOFT WORD 2010 FORMS
Have you ever wanted to create an electronic form using Microsoft Word
but you weren’t sure how to begin? Join us for this in-depth session that
will cover tabs, tables, fields, and form controls. You will have people
filling in forms without shifting lines in the near future.
Wed, Mar 23, 9 AM - 12 PM
Tue, Jun 21, 9 AM - 12 PM
PCMSW250.(12)
PCMSW250.(13)
Fee: $79
QUICKBOOKS INTRODUCTION SEMINAR
Learn the basics of managing your small business finances with
this easy-to-use software. Topics include setting up QuickBooks
company file, working with customer and vendor transactions, and
banking with QuickBooks. Designed with small business owners and
accountants in mind.
Wed, May 4, 8:30 AM - 4:30 PM
Wed, Jun 22, 8:30 AM - 4:30 PM
PCBUS100.(23)
PCBUS100.(24)
Continental breakfast, lunch and workbook included. Fee: $149
Workshop is part of a certificate program.
Programs are held at NCC’s Fowler
Family Southside Center unless otherwise
indicated. You can also check our website
at northampton.edu/lifelearn for the location
of the individual program.
20
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
QUICKBOOKS INTERMEDIATE SEMINAR
Continue learning where the Introduction Seminar left off or advance your
self-taught skills. We will teach you how to customize forms, create reports
and graphs. Other topics include managing inventory, tracking and paying
sales tax, doing payroll, estimates, using classes, and time tracking.
Wed, May 18, 8:30 AM - 4:30 PM
Wed, Jun 29, 8:30 AM - 4:30 PM
PCBUS200.(19)
PCBUS200.(20)
Continental breakfast, lunch and workbook included. Fee: $149
FACEBOOK FOR BUSINESS
Join us to learn how businesses and individuals use Facebook differently.
We will discuss Fan pages, how to set them up and drive people to your
website using Facebook. We will also discuss advertising options using
Facebook. Participants should have personal Facebook accounts and
have some familiarity with the tool prior to attending this class.
Fri, Feb 5, 9 AM - 12 PM
Fri, May 13, 9 AM - 12 PM
PCWEB320.(21)
PCWEB320.(22)
Fee: $79
SEARCH ENGINE OPTIMIZATION
AND WEB ANALYTICS
Participants will learn how to move their website to the top of a Google
search. Topics that will be discussed are how you create keywords and
remove roadblocks that keep your page from the top of the search list.
Web Analytics, particularly Google Analytics, will be discussed and you
will learn how to monitor the success of your website.
Tue, Feb 9, 9 AM - 12 PM
Tue, May 17, 9 AM - 12 PM
PCWEB305.(14)
PCWEB305.(15)
Fee: $79
SOCIAL MEDIA FOR YOUR BUSINESS
Participants will learn how to create, integrate and utilize social media
across Facebook, LinkedIn & Twitter in order to promote their business. This is a great class for marketing managers, web designers & small to
medium-size business owners.
Tue, Mar 15, 9 AM - 12 PM
Tue, Jun 14, 9 AM - 12 PM
Fee: $79
PCWEB300.(13)
PCWEB300.(14)
cbi center for business + industry
21
IT/COMPUTER
C ontinued from p revious p age
OFFICE CERTIFICATE PROGRAM
The Microsoft Office suite is recognized as being one of the most
widely used set of software applications for creating documents, data
organization and information analysis. Microsoft Office training can help
individuals advance their career with a new set of skills that can make
them more productive. With the job market increasingly competitive,
having competence and confidence using each aspect of Microsoft
Office can prove to be invaluable to individuals seeking employment.
Benefits of this Certificate Program:
◆◆ Increased competency and productivity in the workplace
◆◆ Higher earning potential
◆◆ Increased job satisfaction and credibility
◆◆ Proficient knowledge of these programs can directly benefit
any organization
Eight (8) Programs, participant must select and complete six (6)
programs of their choice to earn the Office Certificate with 4.2
Continuing Education Units (CEUs).
◆◆ Microsoft
◆◆ Microsoft
◆◆ Microsoft
◆◆ Microsoft
◆◆ Microsoft
◆◆ Microsoft
◆◆ Microsoft
◆◆ Microsoft
“
All of our CBI instructors have
Access Beginning Seminar
Access Intermediate Seminar
Excel Beginning Seminar
Excel Intermediate Seminar
PowerPoint Beginning Seminar
PowerPoint Intermediate Seminar
Word Beginning Seminar
Word Intermediate Seminar
real industry experience, so
our people really respond to their training, even if their class is at 3 a.m.
They go out of their way to customize everything, process all
of our grant paperwork for reimbursement, and do whatever is necessary to
provide our employees the skills they need to succeed. Best of all, they
”
treat you like family. That’s why we keep coming back.
Sherry Hahn
HR / Safety Training Coordinator
Samuel Adams
4
22
610-332-8678 cbi@northampton.edu
610-332-8678
northampton.edu/cbi To register, please see inside front cover.
MACHINING FOR THE
NON-MACHINIST
CNC METAL MILLING
Set-up and operations using the Tormach CNC Milling Machine,
including methods of calculating and adjusting speeds and feeds for
automated machine use. Brief introduction to G-Code programming and
Cam tool path generation. Safe use of the machine and review of the
components of the CNC mill will be covered.
Thu, Feb 11, 8:30 AM - 3:30 PM
Thu, Mar 10, 8:30 AM - 3:30 PM
Thu, Apr 14, 8:30 AM - 3:30 PM
FABMW301.(3)
FABMW301.(4)
FABMW301.(5)
Fee: $149
STANDARD METAL MILLING
Set-up and operations using the Bridgeport Milling Machine. Attendees
will learn how to align a mill head, indicate a machine vise, set part
orgins, and calculate speeds and feeds. Milling operations using end
mills and face mills, hole making operations such as drilling, boring,
tapping, and reaming.
Tue, Feb 2, 8:30 AM - 3:30 PM
Tue, Mar 1, 8:30 AM - 3:30 PM
Tue, Apr 5, 8:30 AM - 3:30 PM
FABMW300.(3)
FABMW300.(4)
FABMW300.(5)
Fee: $149
Connect with CBI
Email list: northampton.edu/cbimail
Center for Business & Industry on Facebook:
facebook.com/cbincc
Center for Business & Industry’s official LinkedIn Group:
http://linkd.in/Zgbfri
cbi center for business + industry
23
QUALITY
CONTINUOUS IMPROVEMENT
PROCESS AND TOOLS
The ability to reduce cost, meet customers’ ever-changing expectations
and provide security for organizational sustainability and growth requires
implementation of a continuous improvement process. Join us to
learn more about the classic Plan-Do-Study-Act Process (PDSA) and
Six Sigma’s DMAIC (Define, Measure, Analyze, Improve and Control).
Participants will also learn several other tools that will help them get
a better understanding your customer’s needs, determine metrics to
measure current performance and identify root cause.
Thu, Jan 21, 8 AM - 4:30 PM
QUAWK100.(13)
Includes all materials, continental breakfast and lunch.
Fee: $189
LEADING IN A QUALITY ENVIRONMENT
Committing to quality requires leaders at all levels to provide clear focus,
measure and reward what matters, engage others in improvement,
and hold people accountable. Learn how to set clear, measurable
expectations and interest others in how they can improve their work
processes and results. Consensus tools will be overviewed.
Thu, Feb 18, 8 AM - 4:30 PM
QUAWK102.(11)
Includes all materials, continental breakfast and lunch.
Fee: $189
LEAN FUNDAMENTALS
In order to compete in the “new” global economy, many companies
have had to significantly reduce costs and improve processes.
Has your company participated in an organized method that will
implement permanent change? Do you know how to eliminate waste
and standardize work? This overview will provide the basics of Lean
production, Lean systems, standardized work and the JIT principles.
Tue, Mar 15, 8 AM - 4:30 PM
QUAWK103.(16)
Includes all materials, continental breakfast and lunch.
Fee: $189
Workshop is part of a certificate program.
24
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
QUALITY RISK MANAGEMENT
This course is designed to present an overview of the concept of Risk
Management. Participants will learn how an organization’s Quality
Management Systems can be used, adapted and refined to define and
prioritize risk. Participants will understand what risk management is and
what are the methods and tools used to incorporate these concepts to
an overall quality program.
Thu, Apr 14, 8 AM - 4:30 PM
QUAWK111.(7)
Includes all materials, continental breakfast and lunch.
Fee: $189
ROOT CAUSE ANALYSIS
This training is designed to familiarize participants with the methods and
tools used to determine and resolve problem creating conditions. The
fundamental emphasis is on the strategy of process improvement. This
strategy is one where participants will recognize and define the problem,
organize their knowledge of the problem, figure-out the resources at their
disposal, monitor their progress, and evaluate their solution for accuracy.
Tue, Apr 26, 8 AM - 4:30 PM
QUAWK107.(15)
Includes all materials, continental breakfast and lunch.
Fee: $189
SUPPLY CHAIN MANAGEMENT
Do you know really what supply chain management means? What it
involves? Why it is important and how products flow? Join us to discuss
various strategies and how to align them to your business needs. During
the conversation we will also cover better decision making, reducing
inventory, improve efficiency, all resulting in lower costs.
Tue, May 10, 8 AM - 4:30 PM
QUAWK108.(14)
Includes all materials, continental breakfast and lunch.
Fee: $189
TRANSFORMATION OF
CULTURE/CHANGE MANAGEMENT
Change is often difficult, but understanding the cultural forces favoring
and resisting change can help overcome resistance and accomplish
change. Join us to evaluate models for change management, as well as
tools to support the creation of a change plan.
Tue, May 17, 8 AM - 4:30 PM
QUAWK109.(9)
Includes all materials, continental breakfast and lunch.
Fee: $189
cbi center for business + industry
25
Quality
Co n t inued from p rev ious p age
CONTINUOUS PROCESS IMPROVEMENT
CERTIFICATE PROGRAM
“When people and organizations focus primarily on quality, quality
tends to increase and costs fall over time. However, when people and
organizations focus primarily on costs, costs tend to rise and quality
declines over time.” – W. Edwards Deming
Quality is a never ending quest and Continuous Process Improvement
(CPI) is a never ending effort to discover and eliminate the main causes
of problems. It accomplishes this by using small-steps improvements,
rather than implementing one huge improvement. When we engage in
process improvement, we seek to learn what causes things to happen.
Northampton Community College’s Center for Business & Industry is
offering a Continuous Process Improvement Certificate Program.
The program is designed to give your employees the knowledge and
skills to implement a CPI program at your organization. CBI’s program
consists of 6 Core Competencies/Required Courses. Other Continuous
Process Improvement related courses are available. Course substitutions
may be allowed on a case by case basis.
This Certificate Program teaches employees how to:
◆◆ Reduce variation
◆◆ Remove activities that have no value to the organization
◆◆ Improve customer satisfaction
Six (6) required programs to earn the Continuous Process Improvement
Certificate with 4.8 Continuing Education Units (CEUs).
Required Programs:
◆◆ Understanding the Basics of Quality Management Systems
◆◆ Quality Risk Management
◆◆ Continuous Improvement Process & Tools
◆◆ Leading in a Quality Environment
◆◆ Root Cause Analysis
◆◆ Working with Teams
48 Instructional Hours
Content is research-based and current best practices are presented.
Instructional methods are experiential, individualized, and participatory.
26
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
CORPORATE &
PUBLIC SAFETY
ACT 235 INFORMATION SESSION SEMINAR
Training of watch guards, security guards, protective patrolmen, private
detectives and investigators, who in their course of employment, are
required to carry lethal weapons.
Mon, Jan 11, 10 AM - 12 PM
Mon, Jan 11, 6 PM - 8 PM
Mon, Feb 1, 10 AM - 12 PM
Mon, Feb 1, 6 PM - 8 PM
Mon, Mar 7, 10 AM – 12 PM
Mon, Mar 7, 6 PM - 8 PM
Mon, Apr 4, 10 AM - 12 PM
Mon, Apr 4, 6 PM - 8 PM
Mon, May 9, 10 AM - 12 PM
Mon, May 9, 6 PM - 8 PM
Mon, Jun 6, 10 AM - 12 PM
Mon, Jun 6, 6 PM - 8 PM
SECUR104.(55)
SECUR104.(56)
SECUR104.(57)
SECUR104.(58)
SECUR104.(59)
SECUR104.(60)
SECUR104.(61)
SECUR104.(62)
SECUR104.(63)
SECUR104.(64)
SECUR104.(65)
SECUR104.(66)
All students must attend one of our information sessions before they
are able to register for Act 235 classes.
Fee: $0
INDUSTRIAL AIR METERS AND
MONITORING AWARENESS
Basic principles of environmental and worker safety air monitoring, types
of air monitoring, and instrumentation. Action levels for decision-making
will be discussed. Identification and quantification of chemical concerns
will be reviewed. The participant will receive basic training to operate and
calibrate atmospheric monitoring instruments. The theory of individual
instrument usage will be introduced.
Thu, Mar 10, 8:30 AM - 12:30 PM
Thu, Mar 24, 8:30 AM - 12:30 PM
HAZ120.(3)
Fee: $125
Programs are held at NCC’s Fowler
Family Southside Center unless otherwise
indicated. You can also check our website
at northampton.edu/lifelearn for the location
of the individual program.
cbi center for business + industry
27
Corporate & Public Safety
C on tin u e d f rom pre viou s pa ge
INTRODUCTION TO OCCUPATIONAL SAFETY
AND HEALTH ADMINISTRATION (BASIC)
Orientation to the Federal Department of Labor’s Occupational Safety
and Health Administration. General industry worker’s broad awareness
for recognizing and preventing hazards on a general industry site. The
training covers a variety of safety and health hazards which workers may
encounter at a general industry workplace.
Tue, Feb 2, 8:30 AM - 10:30 AM
SAF145.(10)
Fee: $50
OSHA 10-HOUR CONSTRUCTION OUTREACH
TRAINING PROGRAM
Provides entry level construction workers with a broad awareness
for recognizing and preventing hazards on a construction worksite.
The training covers a variety of safety and health hazards which a
worker may encounter at a construction worksite. Emphasis is
placed on OSHA’s Focused Four Hazards. Participants will receive
a 10-Hour Construction Outreach Program completion card for
completing this program.
Tue, Jan 26, 8 AM - 2:30 PM
Wed, Jan 27, 8 AM - 2:30 PM
SAF125.(18)
Fee: $150
OSHA 10-HOUR GENERAL INDUSTRY
OUTREACH PROGRAM
Orientation to occupational safety and health. This 10-hour program
will provide entry-level industry workers a broad awareness on
recognizing and preventing hazards and safety issues on a general
industry site. Participants will receive an OSHA-10 completion card
for completing this program.
Mon, Mar 7, 8 AM - 2:30 PM
Tue, Mar 8, 8 AM - 2:30 PM
SAF118.(20)
Fee: $150
Programs are held at NCC’s Fowler
Family Southside Center unless otherwise
indicated. You can also check our website
at northampton.edu/lifelearn for the location
of the individual program.
28
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
OSHA 30-HOUR GENERAL INDUSTRY
OUTREACH TRAINING PROGRAM
Provides people with some safety responsibility broad awareness
for recognizing and preventing hazards on a general industry site.
Emphasizes the importance of training on hazards specific to their job.
The training covers a variety of safety and health hazards which a worker
may encounter at a general industry site with an emphasis on hazard
identification, avoidance, control and prevention, not OSHA standards.
Upon completion of this course students will receive an OSHA-30
completion card.
Mon-Tue, Mar 7-8, 8:30 AM - 2 PM
Wed- Thu, Mar 9-10, 8 AM - 5 PM
Fri, Mar 11, 8 AM - 4 PM
SAF119.(11)
Fee: $450
OSHA TRAINING REQUIREMENTS
Occupational Safety and Health Administration (OSHA) standards
that require employers to train employees in the safety and health
aspects related to their respective job assignments. Discussion of
job assignment limitations related to employees who are “certified,”
“competent”, or “qualified.” Emphasis on training as an essential
component of every employer’s safety and health efforts to provide
a safe and healthy workplace.
Thu, Apr 14, 8:30 AM - 10:30 AM
SAF178.(5)
Fee: $39
SAFETY PACK (BUNDLE THREE
2 HOUR CLASSES)
Interested in making your business safer? Are you looking for information
to achieve your goal but can’t be away from the office for more than a
day? Join us for our program that provides workplace safety information
while making OSHA compliance easier. Our Safety Pack format will
present three timely safety topics, in two hour blocks, in one training
day. All materials (including applicable OSHA manuals) will be provided.
Lunch will be on your own.
Thu, Jun 9, 8 AM - 3:30 PM
SAF182.(1)
Fee: $100
cbi center for business + industry
29
Corporate & Public Safety
C on tin u e d f rom pre viou s pa ge
ECONOMICS OF SAFETY CERTIFICATE
The motivation to implement required safety and health practices
sometimes diminishes within the context of production schedules.
When production is viewed as the priority above safety standards, the
illusion of cost savings can quickly be replaced by the sobering realities
associated with a workplace incident that causes a death or severe
injury. The impact to the bottom line can be devastating. Information
and awareness is a proactive way to avoid workplace tragedies while
protecting the profitability of the organization.
Five (5) required programs to earn the Economics of Safety Certificate
with 1.0 Continuing Education Units (CEUs).
Required Programs:
◆◆ Assessing the Cost of Workplace Accidents
◆◆ Assessing Hazards and Safety Risks
◆◆ Advocating for Safe Work Practices
◆◆ Industry Specific Safety Basics
◆◆ Leading the Safety Campaign
SUCCESSFUL SAFETY
COMMITTEE CERTIFICATE
The intention of a safety committee is to identify and remediate
organizational safety concerns while promoting and implementing
best safety practices. The challenge for any organization is to stay
on task while maintaining positive safety focused attitudes.
Demonstrating commitment from all involved can only be achieved
through activity that engages and informs all employees within
the workplace. It is this engagement that fosters the desired safety
culture within the organization.
Five (5) required programs to earn the Successful Safety Committee
Certificate with 1.0 Continuing Education Units (CEUs).
Required Programs:
◆◆ Fire & Life Safety Preparedness Basics
◆◆ Selecting Safety Meeting Topics
◆◆ Engaging the Workforce in Safety Practices
◆◆ Planning Safety Committee Work Assignments
◆◆ Documentation & Reporting on Safety
Certificate programs are available upon request. Please call (610) 3326596 or email safety@northampton.edu for more information.
30
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
HOSPITALITY
BARTENDING I
Do you want to learn what it takes to impress guests and make money
behind the bar? Making good cocktails and service with flair are two
important things for a successful bartender. This 21 hour course will
teach you the basics of bartending and mixology, everything you need to
know from setting up the bar, making and serving cocktails, and dealing
with difficult customers. At the end of the course, you will have the
knowledge and confidence to work in this exciting area of the hospitality
industry. Students will also have the opportunity to complete the PLCB
RAMP Alcohol Server/Seller training during this course.
Tue & Thu, Mar 22-Apr 12, 6 PM - 9 PM
FDBWK138.(1)
Fee: $265
BARTENDING II
Bartending II will provide you with more hands-on experience behind
the bar. Participants will become familiar with more complex service
and learn a variety of mixing techniques such as layering and flaming
cocktails. The focus of this course will be on mastering current skills
and exploring new recipes and techniques. Prerequisite: Bartending I or
previous bartending experience.
Tue & Thu, Apr 26-May 17, 6 PM - 9 PM
FDBWK139.(1)
Fee: $265
CERTIFICATION IN THE HOTEL
INDUSTRY ANALYTICS (CHIA)
The CHIA certification program demonstrates how to analyze various
types of hotel industry data and make strategic inferences based upon
that analysis. This course will provide a comprehensive understanding
of hotel analytics and is geared to hotel owners, general managers,
directors of sales, and revenue managers. Jointly offered by the
American Hotel & Lodging Educational Institute (AHLEI) and STR it
provides recognition of thorough knowledge of the foundational metrics,
definitions, formulas, and methodologies used by the hotel industry.
Mon, Feb 22-March 14, 4 PM - 7:30 PM
HSPWK111.(1)
Fee: $599
cbi center for business + industry
31
HOSPITALITY
C ontinued from p revious p age
DESTINATION LEHIGH VALLEY
Destination Lehigh Valley provides training and motivation for travel
and tourism professionals and local business owners who meet
visitors and the general public. Developed through a partnership with
the Lehigh Valley Convention & Visitors Bureau, this series of training
sessions explores the positive impact of regionalism as it relates to
tourism and business development, as well as teaches best practices
for providing outstanding customer service. This class was designed
for Guest Services Agents, Tour Guides, Receptionists and Customer
Service personnel.
Wed, April 27, 9 AM - 12 PM
HSPWK100.(10)
May 4, 8:30 AM - 1 PM
May 11, 9 AM - 12 PM
Fee: $35
FOOD SERVICE SANITATION
The NRA ServSafe Manager Certificate is a combination home-study
and review in-class, giving the students the opportunity to take the
ServSafe certificate exam which is computer based. Required reading
ISBN 978-1-582803098 - book must be picked up 2 weeks prior to
class at the Fowler Center Room 640J, Mon-Fri between 9 AM-1:30PM.
Mon, Feb 15, 8 AM - 5 PM
Mon, Mar 28, 8 AM - 5 PM
Mon, Jun 13, 8 PM - 5 PM
FDBWK100.(26)
FDBWK100.(27)
FDBWK100.(28)
Fee: $205
FOOD SERVICE SANITATION (SPANISH)
The Serving of Safe Food Certificate Course compiled by the
Educational Foundation of the National Restaurant Association is one
of the most complete food safety training courses available in the food
service industry. This course offers students the opportunity to complete
an in-class review of material and take the ServSafe® certificate exam
during the last hour of class. Prerequisite: Read textbook material before
class. This course is taught in Spanish.
32
Mon, Mar 28, 5 PM - 7 PM
Fee: $205
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
FDBWK102.(12)
FOOD SERVICE SANITATION
EXAMINATION RETEST
Designed for individuals who just want to test or retest to obtain the
ServSafe Food Protection Manager Certification. Online test voucher
provided in class. Photo identification is required to take the exam.
Mon, Feb 15, 3 PM - 5 PM
Mon, Mar 28, 3 PM - 5 PM
Mon, Apr 4, 7 PM - 9 PM
Mon, Jun 13, 3 PM - 5 PM
FDBWK101.(36)
FDBWK101.(37)
FDBWK101.(38)
FDBWK101.(39)
Fee: $60
PRINCIPLES OF MEETING
AND EVENT MANAGEMENT
This class will get you acquainted with the basics of event planning
from selecting a location to working onsite the day of the event to
post event evaluation. Some of the topics that will be covered in the
session include site selection, proposals and contracts, working with
vendors, registration, room set-ups and event design, audiovisual,
and onsite management.
Sat, Mar 19, 6 PM - 9 PM
MEPNC100.(9)
Fee: $99
SERVSAFE FOOD HANDLER TRAINING
The Safe Food Handler Certificate Course compiled by the Educational
Foundation of the National Restaurant Association is recommended for
employees in the food industry seeking Food Handler training or for any
food facility seeking a compliant solution for employees who perform any
duties that involve the preparation, storage or service of food. Course
guide provided in class.
Mon, Feb 8, 7 PM - 9 PM
FDBWK104.(9)
Fee: $29
CBI Workshop Registration
Register for CBI Workshops by using our on-line system.
Please visit northampton.edu/lifelearn and click on the
Center for Business & Industry catalog.
For questions, contact cbi@northampton.edu or
(610) 332-8678.
cbi center for business + industry
33
HOSPITALITY
C ontinued from p revious p age
SOCIAL TECHNOLOGY TOOLS FOR EVENTS
This course teaches how to use social media, programs and smart
phones to organize data, promote and manage events, and how to
communicate with other professionals in the industry. Basic tools
presented will help one become well versed in the technology used by
the event planning industry.
Wed, Apr 13, 6 PM - 9 PM
MEPNC120.(7)
Fee: $55
WAYS TO STAFF YOUR EVENT
This course provides the knowledge to manage employees and
volunteers during festivals and events. Participants will learn the
legal, budgetary and management differences between paid staff and
volunteers and the pros and cons of both.
Wed, May 25, 6 PM - 9 PM
MEPNC118.(5)
Fee: $55
FUNDAMENTALS OF BEER CERTIFICATE
Whether serving at a restaurant or making a pairing recommendation,
your ability to talk intelligently about beer can translate into increased
profits and tips. The options are endless…and, for many, often
overwhelming.
That’s why we’ve created an a la carte menu of classes that will help
you navigate the world of beer above the basics. Delve into the history
of the brewing process at a local brewery, bolster your pouring prowess
and service etiquette, and to learn how to artfully pair to complement
any cuisine. Your impressive knowledge will add flavor and flair to every
meal…and yield sales results you can savor.
Participants must be over the age of 21.
For more information, please call 610-332-6580 or visit
www.northampton.edu/hospitality.
Programs are held at NCC’s Fowler
Family Southside Center unless otherwise
indicated. You can also check our website
at northampton.edu/lifelearn for the location
of the individual program.
34
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
CERTIFICATION IN THE HOTEL
INDUSTRY ANALYTICS (CHIA)
The CHIA certification program demonstrates how to analyze various
types of hotel industry data and make strategic inferences based upon
that analysis. This course will provide a comprehensive understanding
of hotel analytics and is geared to hotel owners, general managers,
directors of sales, and revenue managers. Jointly offered by the
American Hotel & Lodging Educational Institute (AHLEI) and STR it
provides recognition of thorough knowledge of the foundational metrics,
definitions, formulas, and methodologies used by the hotel industry.
This Certificate Program teaches employees how to:
◆◆ Rules and guidelines for choosing and changing comp sets.
◆◆ Measuring a hotel’s performance against the comp set.
◆◆ Understand supply and demand changes in the market.
◆◆ Analyze hotel performance by scale, market and tract.
◆◆ Understand how to maximize the data housed in a
STAR report.
Four (4) required modules to earn the CHIA Certification.
◆◆ Hotel Industry Analytical Foundations
◆◆ Hotel Math Fundamentals, the metrics used by the
Hotel Industry
◆◆ Property Level Benchmarking with the STAR Reports
◆◆ Hotel Industry Performance Reports & TEST.
14 Instructional Hours
Content is research-based and current best practices are presented.
This program is a unique opportunity for professionals seeing to
expand their knowledge and earn credentials in the hotel industry.
Successful completion awards the employee those credentials valued by
professionals in the hotel Industry.
For more information, please call 610.332.6580 or visit
www.northampton.edu/hospitality
Connect with CBI
Email list: northampton.edu/cbimail
Center for Business & Industry on Facebook:
facebook.com/cbincc
Center for Business & Industry’s official LinkedIn Group:
http://linkd.in/Zgbfri
cbi center for business + industry
35
HEALTHCARE
AHA HEARTSAVER CPR AED
Teaches adult CPR and AED use, as well as how to relieve choking
on an adult. This course teaches skills with AHA’s research-proven
Practice-While-Watching (PWW) technique, which allows instructors
to observe the students, provide feedback and guide the students’
learning of skills.
Thu, Feb 11, 8 AM - 12 PM
CPRFA200.(90)
Fee: $80
AHA HEARTSAVER FIRST AID
Teaches students critical skills to respond to and manage an emergency
in the first few minutes until emergency medical services (EMS) arrives.
Students learn skills such as how to treat bleeding, sprains, broken
bones, shock and other first aid emergencies.
Thu, Feb 11, 1 PM - 5 PM
CPRFA201.(37)
Fee: $80
“
During a spike in hiring several years ago, we contracted Northampton’s
CBI to collaborate with us on a complete redesign of our
curriculum and deliver training to our technical partners. Together
we quickly created a quality program that integrates Lehigh Valley
Health Network’s specific protocols, policies and equipment, and
accommodates our fluctuating number of participants. They’ve
successfully trained nearly 550 of our professionals at a substantial
savings to our organization. They’re an excellent partner.
Cynthia A. Cappel MSN, RN, NE-BC
”
Director, Clinical Staff Development – Division of Education
Lehigh Valley Health Network
4
36
610-332-8678 cbi@northampton.edu
610-332-8678 northampton.edu/cbi To register, please see inside front cover.
Putting Your Leadership To Work
Leadership Lehigh Valley is now part of CBI Leadership and Executive Development. The
Mission of this 30 year old community asset is to develop effective community leaders by
providing a forum for the exploration of the concepts and skills of leadership and how that
leadership can grow and sustain a healthy community in the Lehigh Valley. We look forward
to using the skills and talent of our newly expanded Leadership Team to develop leaders for
business, industry, education and now the non-non-profit community.
Specific Objectives
• To enhance the understanding of the best practices of effective leaders in order to benefit the
organizations they touch;
• To equip emerging leaders with a broader and deeper understanding of the problems,
opportunities and resources existing within the communities comprising the Lehigh Valley so
that they may more effectively assume responsibility for civic affairs in addition to their work
responsibilities; and
• To give participants the impetus to find a field of community involvement in which to serve
after they have completed the Leadership Lehigh Valley program.
Our Constituents
We embrace the need to serve all, without exception, who desire to lead and are committed to
the Mission and Objectives of Leadership Lehigh Valley.
Our Commitment
To enable the Lehigh Valley to be a model of how the development of emerging leaders for their
business can also be applied to help transform a community to be healthy and continuously
moving forward
Your Commitment
A total of 92 hours of programing from September until June directed at discovering the leader
within yourself in order to both serve your employer and serve the community.
Registrations are accepted beginning in March through September for the following
program year. Capacity is limited. Cost is $2,400. For questions about LLV, contact
cseng@northampton.edu or call (610) 861-5431. For further information or to register, please
visit northampton.edu/llv.
cbi center for business + industry
37
Northampton Community College
Center for Business + Industry
Fowler Family Southside Center
511 East Third Street
Bethlehem, PA 18015
Non-Profit Org.
U.S. Postage
PAID
Permit #556
Lehigh Valley, PA
J A N U A RY - J U N E 2 0 1 6 | V O L U M E 1 2
“The Management Development Program* offered through Lehigh
Valley Association of Independent Colleges (LVAIC) helped me
ease into a new environment at Moravian College. The program
was very thorough in its basic management material. But what
I found the most useful was the detail to situational leadership.
In this four-month/four-course certificate program, I was able to not
only meet people in my career field, but was given the opportunity
to learn from them as well.”
—
Hope Douglas , Research Assistant, Moravian College
*
he Management Development Program was developed
T
for LVAIC by the NCC Center for Business & Industry.
www.northampton.edu/cbi
610-332-8678 cbi@northampton.edu