International Journal of Engineering Trends and Technology (IJETT) – Volume 31 Number 3- January 2016 The Use of Lean Thinking in Managing Productivity; a Case of Crystal Clear Filtered Drinking Water Daniel KwekuGovi#1, Peter Nyanor*2, Anthony Deku#3 #1,3 Lecturer, Accra Polytechnic P. O. Box GP 561, Accra, Ghana Abstract - Globally, news of flooding or other natural disasters have rendered thousands homeless and destroyed homes. In Ghana, the June 3 2015 disaster claimed over 150 lives which was thought to be the result of bad environmental practices mainly from plastic waste disposal. Recently, the United States president Barack Obama was reported to have been the first US sitting president to visit the arctic where ice was seen melting and falling off. The excess water from these melts goes a long way to increase the volume of the sea leading to flooding in low- lying areas, for example Indonesia. It is in this light that, the study was carried out to minimize the use of plastic in general and also its ending up in drains causing the aforementioned problems. The use of lean manufacturing will reduce material and produce just what the customer desires, but the end is to cut down on the plastic sheets since collecting the used pouches is difficult and recycling is at its infancy Keywords: Millennium Development Goal, Lean thinking, Waste Reduction, Environment, Affordability I. INTRODUCTION The Macquarie Dictionary defines Manufacturing as the making of wares or goods by machinery or manual labour usually on a massive scale. The manufacturing activity includes all activity that encompass this definition irrespective of it being privately owned, as opposed related to those in which the main concern is not manufacturing (e.g. retailers), or those in which main activity is manufacturing. Excluded in this category are activities done by these individuals and/or organizations which does not qualify under this definition of industrial manufacturing (e.g. delivery activities under manufacturers orwholesaling/ retailing). In Ghana, no clear industrial classification exists except units/ sub-units of the Manufacturing subsector normally described as mills or factories and plants, and which characteristically utilize power-driven machinery and some other forms of materialshandling equipment. Similarly, units which transform substances, materials, or components into new products using man-power, may have their particular classification. Very often, the substances, components or materials SSN: 2231-5381 transformed by these units are mainly raw materials from agriculture, fishing and mining, forestry, or those semi- finished products from earlier manufacturing units. Manufacturing embraces a myriad of products,inputs and processesinvolving the production of several millions of goods. It may range even from medicines to motor vehicles or from rockets to nanocircuits. However, the complexity of its processes and the number of kind greatly vary from one situation to the other. The extent to which processes are involved in the transformation determines the basis of viewing the concern as standard industry or not. Simple primary products such as flour, tanned hides and skins, pig iron and cheese while others are moderately transformed manufacture which include basic metal shapes (ingots, billetscoils), inorganic and organic chemicals (for example caustic soda). Another categorization are the moderately transformed manufacture; such as metal pipes and tubes, basic glass,wire rods and detergents, tissue paper and textile fabrics, while the elaborately transformed products may include glassware,perfumes and medicines, prefabricated metal buildings, wire products and ceramic products. In Ghana, income levels are very low with only a handful having access to potable water. Even in the urban centers, water packaged in PET bottles is luxury for people on the go (either in offices, at bus stations or schools). All these group drink water packaged in sachet pouches made from material which is nondegradable. This has led to indiscriminate disposal resulting in choked drains and filth in the communities. The use of lean manufacturing will reduce waste, save those manufacturing concerns of huge sums lost as wastes, and keep the environment clean and tidy. Manufacturing based on lean production principles has enabled enterprises to attain very high levels of efficiency, competitiveness and flexibility in production systems. Nowadays, a number of industrial processes are managed in accordance with these advanced management principles, although this is not usually the case with service processes. This work proposes a methodology for implementation of lean management in a services production system, as applied to the case of telecommunication services. In addition, since services are subject to a much greater degree of variability of features than industrial production, this work includes an analysis of that http://www.ijettjournal.org Page 141 International Journal of Engineering Trends and Technology (IJETT) – Volume 31 Number 3- January 2016 variability and a proposal for action to be taken when it is excessive. Manufacturing can play and continues to play anenormous role in modern civilization, as everything from clothing to space craft and crude oil production fall under the sector of business. The concept of manufacturing stems from the idea of transforming into useable products by society raw materials which were either organic or inorganic[1] II. LITERATURE REVIEW Toyota Production Systems (TPS) are acclaimed globally as the pacesetters of “lean” concepts as it performed remarkably producing a record of 991 % documented in productivity [2]. Lean management philosophy of production is believed to be pioneered by engineers in Japanese industries. [3]and its origins traced to the shop-floors of Japanese automotive manufacturers with particular reference to the Toyota Motor Corporation [4] [5] [6]. Ref [7]defined lean as the planned and systematic waste removal by all of an organizations member from its segments in the value stream. Lean is also considered as a mechanism for cost-reduction[8] [9]. Nine variables according to[10]have been identified of lean which are: continuous improvement, zero defects, the elimination of wastes, pull of materials, Just-in time deliveries, decentralization, multi- functional teams, vertical information systems and integration of functions. Ref [11]assets that, because of the several lean approach concepts, the real benefits for using the philosophy becomes difficult. However, the focus of the TPS on waste reduction which included; the cellular production technique, just-in-time, 5S, value stream mapping, Kanban (pull) system, synchronous production techniques, pokayoke, kaizen[9][12] resulting in stock decrease, time of execution; delivery performance increment; rational use of available spaces; the optimum and efficient use of resources and the overall improvement in quality and productivity. Some authors also argue that, to engage lean concept and minimise inventory will require that industries should control variability of supply, the demand and the processing time[13] [14] The method of thoroughly eliminating waste with its resulting improvement in productivity is lean[5]. Anything that will increase the cost of a product without adding to its value for the customer is termed as waste[5]. Waste which is normally associated with production may be grouped into seven categories[5]. Types of waste are: defective products, excess inventory, transportation, overproduction, unproductive movement, inadequate processes, waiting. The unused human talent has recently been added as the eighth type of waste[15]. A company that engages in the effective use of human talent has SSN: 2231-5381 the most potential of eliminating several other forms of waste much easily [16]. Fig. 1 Waste Framework[17] A. Defects These results from in- process errors that may require re-doing or declaring it as waste item. B. Inventory Unnecessary raw materials or excessive partly finished goods can be taken as locking up capital. C.Over-Production Products which are not made for a particular customer (or to order) or a product which is not developed for a particular reason, or the entirety of the process at the facility for which no value has been added. D. Motion Unnecessary movement of people and data or information on which the system operates can be wasteful and hence must minimised since processing cannot progress while products are in motion. E. Over Processing This occurs if the particular processing undertaken on the product does not bring about value addition. F. Waiting Time Equipment, product, or people may wait because an earlier process has to take place first; while this happens value is not being added to the customer. G. Movement No value is added to a product which is in motion but no processing is performed on it, hence several movements to different locations should be avoided. H. 5S Tool for Lean Production The Toyota System is credited for the 5S program and provides a number of benefits including; reducing production and handling time, maintaining discipline http://www.ijettjournal.org Page 142 International Journal of Engineering Trends and Technology (IJETT) – Volume 31 Number 3- January 2016 which will translate to costs which are lower and have the following in- built structures. Seiri (separate): being the first in the series of eliminating all which are not needed in the completion of the task. Seiton (sort): this stage identifies the various elements desired and processes involved so that there will be no wasting of time. Seiso (sweep): production scraps and everywhere should be tidied while piles of refuse removed; that is practice of good housekeeping must be upheld. Seiketsu (standardize): maximum efficiency is attained when processes are standardized through the efficient organization of equipment and the working environment. Shisuke (sustain): this is the maintenance of good hygiene and order on daily basis. III. PROGRESS ON DRINKING WATER AND SANITATION 2012 UPDATE According to MDG 7 “Ensuring environmental sustainability”, over 2.3 billion more people have gained access to an improved source of drinking water since 1990, but 748 million people still draw their water from an unimproved[2]. Further in the report is the accession that, the lack of sanitation and improved water facilities is predominantly a poverty- related and rural phenomenon. In the rural areas, for every ten persons, seven live without improved access to sanitation facilities. Whilst in the urban areas, the rich have easy access to pipe- borne water in their homes and toilets connected to sewer systems. The poor very often obtain water from vendors and share toilet facilities (in the form of pit latrines or Kumasi Ventilated Indirect Pit, KVIP). In another development, it was discovered that there has been a gradual and continuous increase in piped drinking water with a significant number of states in Africa, where it is predicted less than 75% coverage of its inhabitants will have access to piped water by 2020 [3]. According to the UN, the MDG goals and targets come from the Millennium Declaration, signed by 189 countries, including 147 heads of State and Governments, in September 2000. The goals and targets are interrelated and should be seen as a whole. They represent a partnership between the developed countries and the developing countries “to create an environment – at the national and global levels alike – which is conducive to development and the elimination of poverty”. insanitary places like refuse dumps, gutters etc., and the water is checked if the quality has been compromised. Things normally looked for are; turbidity, pH level, colour, general hardness, and nitrate levels. This activity is carried out by the quality control personnel and results compared with WHO/FDB/GSB Permissible limits. 2. At the sand filtration stage, the water goes through sand, stone and gravel arranged to entrap suspended particles. After running for 8 hours, backwashing is done to free the trapped particles. 3. Water then goes through the ultra violet (UV) filter to kill all the bacterial or similar objects before going to packaging machine which can take the form of form filling machines 20 l bottle or 500 ml bottle. 4(a) the form-filling; the plastic sheet is prepared and the temperature adequate for sealing the punches is checked. The valve for regulating the flow is also checked. Seat for the operator is adjusted and work starts. (b) If the process is that for bottle filling, the minor conveyor is adjusted to allow the free flow of the bottles. The rinsing is observed, filling and corking are all monitored to ensure no waste develops. Then to followed is the labelling and packing into cartons for warehouse. (c) If the setup concerns 20 L, then bottles are inserted one after another, rinsing the interior is observed then filling and corking .the labels are checked together with the general outlook of the bottle and dispatched to warehouse. IV. METHODOLOGY The flow of water through the manufacturing plant is as presented in Fig. 2. 1. Water is received from municipal source into the withholding tank. But because of the longdistance it has to travel through corroded pipes and along SSN: 2231-5381 http://www.ijettjournal.org Page 143 International Journal of Engineering Trends and Technology (IJETT) – Volume 31 Number 3- January 2016 Fig. 2 Flow of water through the bottling plant In the sachet water business production peaks during the months of October to April when the weather becomes dry ad hot with city dwellers on foot needing cool water to beat the heat. The lean season is from May to August when the rains fall uncontrollably with the weather becoming very wet and humid. The season being considered is between the two extremes. V. TABLE 2 Plastic Material Usage for First and Second Quarter, 2015after application of lean management principles Input Output Output % (kg) after before change LM LM (kg) (kg) First Quarter 235,385 200,077 153,000 85 Second Quarter 245,588 223,485 167,000 91 DATA COLLECTION The plastic raw material is supplied in rolls of average size up to 17 kilograms (kg). Every kilogram of the plastic yields 420 pouches of 500 milliliters (ml), implying that a standard 17 kg will produce 238 bags of 30 pouches. This is the average rate per a form filling machine. Normally, each machine will use 3 rolls of the 17 kg roll per shift per machine of eight (8) hours. The company under review is an average size one and has forty (40) machines running three (3) shifts. Below is a table of material usage: (first and second quarter, 2015) TABLE I Plastic Material Usage for First and Second Quarter, 2014 before application of lean management principles Input (kg) Output (kg) Percentage yield First 235,385 153,000 65% Quarter Second 245,588 167,000 68% Quarter It is thought that productivity can be further increased if prudent measures are taken to cut down on unnecessary procedures that reduce waste drastically calling for the introduction of the lean manufacturing theory. VI. FINDINGS/ RESULTS The table below shows the changes that have arisen as a result of the implementation of prudent measures in the manufacturing concern. The percentage increase has shot up from 65% to 85% in the first quarter and continues to improve in the second quarter. This finding is also presented in a graphical format in figure 3. There is huge reduction in waste even after two quarters. SSN: 2231-5381 Fig. 3Graph comparing input, output before and after lean management application for both quarters. VII. CONCLUSIONS/ RECOMMENDATIONS In Ghana, manufacturing constitutedalmost 6% of its GDP in 2011while providing employment for 250,000 people and over in 2009[20]. This shows how the manufacturing sector is key to Ghana’s growth economically given the immense desireto diversify to other sectors from agriculture. Even though, lately the contribution hasnot improved significantly,the believeis to implement properinvestmentandpolicythat will energize the manufacturingsector as the engine of economic growth. It will be realized that, Crystal Clear engaged in only one form of the identified waste reduction, that is, minimizing defects which resulted in the increase of its output significantly to 91%, it stands to reason therefore that, this philosophy either applied in isolation or conjunction with other known quality management techniques will go a long way decreasing the wastes such as transport, motion, over- processing etc. which will ultimately affect the overall performance of the economy. It is recommended that, manufacturing industries will adopt the lean approach so that raw material http://www.ijettjournal.org Page 144 International Journal of Engineering Trends and Technology (IJETT) – Volume 31 Number 3- January 2016 usage will reduce and improve profitability while savings made can be used for expansion and make the environment sustainable. VIII. REFERENCE [1] Walter Johnson, "Types of manufacturing industries," Demand Media Inc., 2015. [2] J.P. Womack and D.T. Jones, Lean Thinking - Banish Waste and Create Wealth in your Corporation. New york: Free Press, 1996. [3] R.R. Inman, "Are you implementing a pull system by putting the cart before the horse?," Production & Inventory Management Journal , vol. 40 , no. 2, pp. 67-71, 1999. [4] S. Shingo, "Study of Toyota Production System from Industrial Engineering Viewpoint,Japan Management Association," Tokyo, 1981. [5] T. Ohno, Toyota Production System. Portland: Productivity Press, 1988a. [6] Monden, Y. , Toyota Production System, 1st ed., , 1st ed. Norcross, GA: Industrial Engineering and Management press, 1983. [7] J. and Jones, D. Womack, From lean production to the lean enterprise.: Harvard Business Review, 1994, vol. 72. [8] Achanga, P., ""Critical success factors for lean implementation within SMEs”, Journal of Manufacturing Technology Management," vol. Vol. 17 No. 4, pp. 460-71, 2006. [9] J. Bicheno, The New Lean Toolbox towards Fast and Flexible Flow.: PICSIE Books, 2004. [10] H. S. and Forrester, P. L. Meier, "A model for evaluating the degree of leanness of manufacturing firms, Integrated Manufacturing Systems," vol. 13, 2, pp. 104-109., 2002. [11] S. K. Parker, "Longitudinal effects of lean production on employee outcomes and the mediating role of work characteristics.The Journal of Applied Psychology," vol. 88(4), pp 620-634., 2003. [12] M. & Shook, J. Rother, "Learning to See: Value Stream Mapping to Create Value and Eliminate Muda. Massachusetts," 1998. [13] W.J., Spearman, M.L. Hopp, "To pull or not to pull: what is the question? Manufacturing and Service Operations Management 6 (2)," vol. 133–148, 2004. [14] S., Antonakis, J. De Treville, "Could lean production job design be intrinsically motivating? Contextual, configurational and levels-of-analysis issue.," vol. 99–123., 2006. [15] J. and M. Holweg Bicheno, "The Lean Toolbox, Picsie Books.," 2008. [16] J. P. and Jones, D. T. Womack, "Lean Thinking: Banish Waste and Create Wealth in Your Corporation," 2003. [17] transformanceadvisors, Waste Framework.: http://transformanceadvisors.com/portfolio-view/what-is-lean, 2015. [18] United Nations, "The Millenium Development Goals Report," 2014. [19] WHO, 2009. [20] Nexus Strategic Partnerships Limited, 2015 , Find Industry and Manufacturing expertise in Ghana.: http://www.commonwealthofnations.org/sectorsghana/business/industry_and_manufacturing/ , assessed on the 26th September, 2015. SSN: 2231-5381 http://www.ijettjournal.org Page 145