Delivering the Annual Action Plan 2012/13
Performance Measures
V09
Page 1 of 16
Jobs and the Local Economy
A district with a thriving economy offering better jobs and prospects for local people
Measures for review and management
(reported quarterly to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current
Measure
Annual
Review
Outcome Frequency
Baseline (Year)
Assist 25 businesses to retain Jobs and/or increase employment
ETD 008 (Q)
25
Quarterly
22 (3rd quarter cumulative
2011/12)
The percentage of existing employment land occupied
ETD 023 (A)
Review
Quarterly
Mark Ashwell
Rate of take up of new designated employment land
Review
Quarterly
Mark Ashwell
Number of businesses who access Loans & Grants under the
Coastal Pathfinder scheme
15
Quarterly
NA
Percentage of Loans fund that can be reapplied
95-98%
Quarterly
NA
(reported annually to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Page 2 of 16
Measure
Current
Measure
Service user quality assessments of the Council's intervention/support
mechanisms – individual feedback
Page 3 of 16
Annual
Review
Outcome Frequency
Baseline
(Year)
Review
NA
Annual
Housing and Infrastructure
Everyone in North Norfolk should have the opportunity to buy or rent a decent home at a price they can afford, in
a community where they want to live and work
Measures for review and management
(reported quarterly to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current
Measure
Annual
Outcome
Review
Frequency
Baseline (Year)
Number of neighbourhood plans developed
1
Quarterly
NA
The estimated worth (£) of investment secured in new
infrastructure
Review and report Quarterly
Not known
Number of development briefs produced on allocated
sites
4
None produced in previous
years
Quarterly
(reported annually to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Number of new homes built of all tenures
Current
Measure
Annual
Outcome
Review
Frequency
Baseline (Year)
250
Annual
178 (2010-11)
Page 4 of 16
Measure
Number of affordable homes built
Number of long term empty homes (6 months or
more) brought back into use
(CTB 1)
Current
Measure
Annual
Outcome
Review
Frequency
HO 001 (Q)
(Cum)
Review and report
Annual
Reduction of 40
from base
Annual
(October)
Page 5 of 16
Baseline (Year)
64 (2010/11)
37 (3rd quarter cumulative
2011/12)
973 (Oct 2009)
828 (Oct 2010)
786 (Oct 2011)
Coast, Countryside and Built Heritage
A district where the beautiful natural environment and built heritage is valued and protected for future
generations and where the coastline is defended against erosion wherever practicable.
Measures for review and management
(reported quarterly to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current Measure
Conservation area plans that have been
completed or reviewed
CDL 009 (A)
Annual
Outcome
Review
Frequency
Baseline (Year)
4
(Cromer, Sheringham,
Walsingham and Wells)
Quarterly
8 (2010/11)
Defaults in our waste contract for cleanliness
0
Quarterly
Number of rectifications issued to the
contractor for cleansing
200
Quarterly
Target response time to fly tipping and all
other pollution complaints (within 2 working
days)
EH 003 (Q) (Cum)
& EH 037 (Q)
100%
Quarterly
Planning processing times – major
applications
NI 157a (Q) (Cum)
50% check with
Steve Oxenham
Quarterly
Page 6 of 16
1 for period 1st April
2010 to 23rd March 2012
Low is good
Scott Martin
14 1st April 2011 to 25th
March 2012
Low is good
96.90% (2010/11)
87.39% (up to Feb
2011/12)
34.78% (2010/11)
41.67% (3rd quarter
cumulative 2011/12)
Measure
Current Measure
Annual
Outcome
Review
Frequency
Planning processing times – minor
applications
NI 157b (Q) (Cum)
72%
Quarterly
Planning processing times – other
applications
NI 157c (Q) (Cum)
80%
Quarterly
Percentage of planning appeals allowed
DC 003 (A)
Review and report exceptions Quarterly
34.00% (2010/11)
Low is good
Review and report exceptions Quarterly
93.00% (2010/11)
92.37% (3rd quarter
cumulative 2011/12)
Percentage of planning decisions taken under
DC 001 (Q) (Cum)
delegation
Baseline (Year)
64.79% (2010/11)
36.72% (3rd quarter
cumulative 2011/12)
80.61% (2010/11)
51.33% (3rd quarter
cumulative 2011/12)
(reported annually to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current
Measure
Number of applications received for the
Graham Allen Awards
Annual
Outcome
Review
Frequency
Baseline (Year)
Review and report exceptions
Annual
14 (June 2011)
Number of blue flag beaches
LC 002 (A)
3
Annual
3 (2010)
Number of green flags for parks and
countryside
LC 001 (A)
2 (new flag at Sadlers Wood,
North Walsham)
Annual
1 Holt Country Park
(2011)
Page 7 of 16
Localism
To embrace the Government’s localism agenda to empower individuals and communities to take more
responsibility for their own futures and to build a stronger civic society
Measures for review and management
(reported quarterly to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current
Measure
Annual
Outcome
Review
Frequency
Baseline (Year)
Number of neighbourhood plans developed
1 (Holt)
Quarterly
NA
Number of grants awarded to local communities
Review and report Quarterly
NA
Amount of funding investment in community projects
(from the Big Society Fund?)
Review and report Quarterly
Funding available
£423,000 2012/13
Page 8 of 16
Delivering the Vision
We will make the Council more efficient so that we can deliver our priorities and offer value for money for local
taxpayers
Measures for review and management
(reported quarterly to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current
Measure
Staff sickness levels (number of days per
Full Time Equivalent employee)
OD 001 (Q)
(Cum)
Annual
Outcome
Review Frequency
Baseline (Year)
8.87 days per FTE
(2010/11)
3.25 (3rd quarter
cumulative 2011/12)
High and Medium
combined=47% (2010/11)
72%(2011/12 to mid Jan)
High and Medium
combined=47% (2010/11)
72%(2011/12 to mid Jan)
7.5 days per FTE
Quarterly
Percentage of (High Priority) audit
recommendations implemented on time
100%
Audit committee
cycle
Percentage of (Medium Priority) audit
recommendations implemented on time
60%
Audit committee
cycle
Level of overspend/underspend (£) by the
new service groupings
Review and report exceptions
Budget monitoring
cycle to Cabinet
NA
Level of overspend/underspend (%) by the
new service groupings
Review and report exceptions
Budget monitoring
cycle to Cabinet
NA
Page 9 of 16
Measure
Current
Measure
Percentage of audit days delivered
Annual
Outcome
100%
Review Frequency
Baseline (Year)
Audit committee
cycle
100% (2010/11)
(reported annually to Performance and Risk Management Board, Cabinet and Overview and Scrutiny)
Measure
Current
Measure
Annual
Outcome
Review
Frequency
Baseline
(Year)
Increase in council tax levels (NNDC element only)
Zero
Annual
Zero
(2012/13)
Number of actions identified in the Annual
Governance Statement action plan completed on time
Derived from the Annual
Annual
Governance Statement in June 2012
3 out of 3
(2010/11)
Page 10 of 16
Annual Review
Measures we review on an annual basis that provide evidence of the combined impact of all the activities we are undertaking and
demonstrate the level of need for further action. This will be an input to inform the development of future plans and startegies.
Jobs and the Local Economy
Measure
Current
Measure
Baseline (Year)
The number of VAT registered businesses
4710 (31 March 2011)
The number of JSA 18 – 24 year olds
595 April 2012 (NOMIS)
The number of job seekers finding employment
ETD 005 (A)
89 (2011/12 to date)
The number of economically active - employed & self-employed people
42900 2012 (NOMIS)
Number of settlements that have had Broadband upgraded
NA
The leverage index of external funding in relation to base budget (£s of
external funding levered for every £ put in by the council).
NA
Page 11 of 16
Measure
Current
Measure
Baseline (Year)
76 units during the 2007-2009 period. 30 vacant
units taken up during the same period.
The number of vacant units within town centres
Housing and Infrastructure
Measure
Current
Measure
Changes to the housing register system and criteria are planned for 2012. These will be presented to
Cabinet in July 2012 for implementation in Autumn 2012. Establish baseline for new measure in time to
manage from 1st April 2013 onwards.
Number of people on
the housing register
Number of re-lets
from the housing
register
Baseline (Year)
HO 005 (Q)
(Cum)
405 (2010/11)
355 (3rd quarter cumulative 2011/12)
Coast, Countryside and Built Heritage
Measure
Current Measure
Baseline (Year)
Percentage of development on brownfield land and/or allocated sites (housing or all development?)
PP 002 (A)?
Mark Ashwell
Localism
Measure
Current Measure
Page 12 of 16
Baseline (Year)
Measure
Current Measure
Baseline (Year)
Town / Parish Council satisfaction with support provided by and engagement with NNDC
NA
The number of services / activities handed over to Town / Parish Councils
NA
Voter turnout at elections
District 49.71%, Parish 51.95%
(May 2011)
Delivering the Vision
Measure
Baseline (Year)
Has the audit committee approved the forward
year’s internal audit plan?
Reviewed by CLT and approved by Audit committee (2011/12)
An increase in the level and proportion of customer
contact through electronic means
Set up mechanism during 2012 to measure customer contacts through each channel to
set baselines and set target for 2013/14
Sustained or improved customer satisfaction levels
including those of groups protected under the
equalities Act 2010
51% satisfied, 19% dissatisfied (North Norfolk Local Priorities Survey 2010)
Completion of the External Audit Plan leading to an
unqualified set of accounts
Achieved (2010/11)
Page 13 of 16
Measure
Baseline (Year)
Number of pre- Annual Governance Statement
audit recommendations
3 (2010/11)
Levels of empowerment identified by staff through
the Staff Survey
Demonstrate levels of effective challenge based on
staff survey and resident survey findings
Increase in council tax levels (NNDC element only)
I can describe how I am encouraged to take responsibility for decisions that affect the
performance of individuals, teams and the Council, at a level that is appropriate to my
role. Strongly agree = 13%, Tend to agree = 37% (North Norfolk District Council Staff
Survey 2010)
There is enough opportunity for employees to let North Norfolk District Council know how
they feel about things that affect them and their work. Strongly agree = 2%, Tend to
agree = 21% (North Norfolk District Council Staff Survey 2010)
Overall, how satisfied or dissatisfied are you with the opportunities for participation in
local decision-making provided by North Norfolk Council? Very satisfied = 8%, Satisfied =
30% (North Norfolk Local Priorities 2010)
Zero (2012/13)
Page 14 of 16
Measure
Total cost of management overheads as a
percentage of the gross revenue expenditure
budget excluding benefits payments and
adjustments for pensions and capital
Baseline (Year)
This indicator has been calculated by taking the Council’s gross revenue expenditure
excluding benefits payments and adjustments for pensions and capital, which has then
been compared to the costs included as part of the Council’s management unit (MU)
overhead allocation process. The comparatives provided are based on the figures
calculated as part of the Council’s annual budget setting process and are based on the
base budget figures as follows;
2011/12 Base budget
31.65%
2012/13 Base budget
30.98%
The actual reduction in cash terms in the management overhead costs between the
2011/12 base budget and the 2012/13 base budget is just over £445,000, which equates
to a reduction of 6.12% over the 2011/12 base budget figure.
Perception of Value for Money amongst the
residents
42% (North Norfolk Local Priorities Survey 2010)
Annual Governance Statement with Statement of
Accounts presented to Members?
Yes (2010/11)
Number of actions identified in the Annual
Governance Statement action plan completed on
time
3 out of 3 (2010/11)
Has the audit committee approved the forward
year’s internal audit plan?
Reviewed by CLT and approved by Audit committee (2011/12)
Page 15 of 16
Measure
Baseline (Year)
An increase in the level and proportion of customer
contact through electronic means
Set up mechanism during 2012 to measure customer contacts through each channel to
set baselines.
Sustained or improved customer satisfaction levels
including those of groups protected under the
equalities Act 2010
51% satisfied, 19% dissatisfied (North Norfolk Local Priorities Survey 2010)
Completion of the External Audit Plan
Achieved (2010/11)
Number of pre- Annual Governance Statement
audit recommendations
3 (2010/11)
Levels of empowerment identified by staff through
the Staff Survey
Demonstrate levels of effective challenge based on
staff survey and resident survey findings
I can describe how I am encouraged to take responsibility for decisions that affect the
performance of individuals, teams and the Council, at a level that is appropriate to my
role. Strongly agree = 13%, Tend to agree = 37% (North Norfolk District Council Staff
Survey 2010)
There is enough opportunity for employees to let North Norfolk District Council know how
they feel about things that affect them and their work. Strongly agree = 2%, Tend to
agree = 21% (North Norfolk District Council Staff Survey 2010)
Overall, how satisfied or dissatisfied are you with the opportunities for participation in
local decision-making provided by North Norfolk Council? Very satisfied = 8%, Satisfied =
30% (North Norfolk Local Priorities 2010)
Perception of Value for Money amongst the
residents
42% (North Norfolk Local Priorities Survey 2010)
Annual Governance Statement with Statement of
Accounts presented to Members?
Yes (2010/11)
Page 16 of 16