Ipsos MORI/10-030955
North Norfolk Local Priorities
Topline Results

1,048 questionnaires were returned by North Norfolk residents. This is a response rate of 35%. Base
sizes differ at each question, owing to the number of valid responses (ie. excluding don’t know and not
stated responses)

The base size for each question is all valid responses unless otherwise indicated

Fieldwork ran from 19 August to 22 September 2010

Where percentages do not sum to 100, this is due to computer rounding or multiple responses.

An asterisk (*) indicates a value of less than half of one percent, but greater than zero.

Data was weighted back to the known profile of the North Norfolk population, based on figures for age,
gender and work status
Section 1: About your local area
By your local area, we mean the area which includes your nearest grocery stores, newsagents, doctor’s
practice and primary school.
Q1
Thinking generally, which 4 or 5 things below would you say are most important in making
somewhere a good place to live?
Q2
And thinking about this local area, which 4 or 5 things below, if any, do you think most need
improving?
Q1
Q2
Most important in
Most needs
making
improving in
somewhere a
this local area
good place to live
(929)
(997)
Health services
The level of crime
Affordable decent housing
Shopping facilities
Public transport
Access to nature
Job prospects
Clean streets
Education provision
Wage levels and local cost of living
Parks and open spaces
The level of traffic congestion
Coastal Management e.g. defence / management
Community activities
Road and pavement repairs
Activities for teenagers
Cultural facilities (e.g. libraries, museums)
Broadband connection
Facilities for young children
The level of pollution
Sports and leisure facilities
Race relations
None of these
%
%
56
48
37
35
35
34
27
27
27
21
17
16
16
15
15
14
14
13
13
11
8
3
*
15
12
37
18
32
3
42
12
6
29
5
21
20
11
37
43
6
30
17
4
10
2
1
Q3
Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Base: 999
%
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Q4
37
51
7
4
1
Overall, how strongly you feel you belong to your immediate neighbourhood?
Base: 973
%
Very strongly
Fairly strongly
Not very strongly
Not at all strongly
25
48
21
7
Section 2: Your local public services
For these questions, please answer in relation to the service nearest to you
Q5
Please indicate how satisfied or dissatisfied you are with each of the following public services
nearest to where you live
Bases
Very
satisfied
Fairly
satisfied
Neither
satisfied
nor
dissatisfied
Fairly
dissatisfied
Very
dissatisfied
Haven’t
used
the
service
Your local police force
%
(979)
12
32
25
10
4
18
Your local Fire and Rescue
Service
%
(960)
26
25
15
*
*
33
Your GP (family doctor).
%
(989)
39
38
9
7
4
3
Your local hospital e.g.
community / cottage hospital
%
(941)
24
33
17
4
4
18
Your acute hospital .e. Norwich
and Norfolk, James Padget,
Queen Elizabeth
%
(966)
29
39
10
7
4
10
Your local dentist
%
(951)
29
31
15
7
3
15
Norfolk County Council
%
(899)
9
35
36
9
5
7
North Norfolk District Council
%
(942)
13
41
28
10
5
3
Your parish or town council
%
(908)
13
31
35
6
4
10
Local Area Partnerships
(Fakenham Area Partnership,
Wells Area Partnership,
Sheringham Area Partnership,
Holt Area Partnership, Cromer
Area Partnership, North Walsham
Area Partnership, Stalham with
Happing Area Partnership)
%
(738)
8
21
34
3
1
33
Q6A
For those services that need improving in your local area, tell us how they need to be
improved?
Quality of
provision
%
(483)
Your local police force
Your local Fire and Rescue Service
Your GP (family doctor)
Your local hospital e.g. community / cottage hospital
Your acute hospital .e. Norwich and Norfolk, James Padget,
Queen Elizabeth
Your local dentist
Norfolk County Council
North Norfolk District Council
Your parish or town council
Local Area Partnerships (Fakenham Area Partnership, Wells
Area Partnership, Sheringham Area Partnership, Holt Area
Partnership, Cromer Area Partnership, North Walsham Area
Partnership, Stalham with Happing Area Partnership)
Q6B1
31
13
32
26
33
19
33
40
32
22
For those services that need improving in your local area, tell us how they need to be
improved?
Availability
of service
%
(761)
Your local police force
Your local Fire and Rescue Service
Your GP (family doctor)
Your local hospital e.g. community / cottage hospital
Your acute hospital .e. Norwich and Norfolk, James Padget,
Queen Elizabeth
Your local dentist
Norfolk County Council
North Norfolk District Council
Your parish or town council
Local Area Partnerships (Fakenham Area Partnership, Wells
Area Partnership, Sheringham Area Partnership, Holt Area
Partnership, Cromer Area Partnership, North Walsham Area
Partnership, Stalham with Happing Area Partnership)
1
59
13
42
35
27
29
19
22
17
16
NB: Due to the difference in base sizes between questions 6A and 6B, it is not possible to directly compare
levels of response between the two
Section 3: Your local council
Q7
North Norfolk District Council and Norfolk County Council are also key providers of public
services locally, so we would like your views on some of the services they provide. How satisfied
or dissatisfied are you with each of the following services provided or supported by your local
councils?
Very
satisfied
Fairly
satisfied
Neither
satisfied
nor
dissatisfied
(700)
13
39
38
6
3
(772)
5
34
35
17
9
7
38
39
10
5
19
48
15
11
7
4
20
45
22
9
8
37
44
6
4
(894)
10
42
23
18
6
%
(825)
29
48
18
4
1
%
(916)
29
45
14
8
4
%
(808)
11
37
29
15
7
Local bus services
%
(865)
16
31
23
20
11
Museums/galleries
%
(670)
14
33
42
6
4
Parks and open spaces
%
(816)
17
46
26
8
3
Public Toilets
%
(836)
6
24
26
27
16
Refuse collection
%
(959)
33
42
14
8
3
Sport/leisure facilities
%
(744)
10
45
31
9
5
Theatres
%
(698)
17
34
38
6
5
Bases
Arts e.g. exhibitions, festivals,
concerts, workshops and events
Community Safety e.g. CCTV,
Tackling anti social behaviour
Community Services e.g.
safeguarding vulnerable
children and adults, health.
Doorstep recycling
Economic development e.g.
promoting employment,
supporting businesses and
skills training
Environmental health e.g. food
safety, pollution control,
licensing.
Keeping public land clear of
litter and refuse
Libraries
Local tips/Household waste
recycling centres
Local transport information
%
%
Fairly
dissatisfied
Very
dissatisfied
(603)
%
%
(896)
(589)
%
(677)
%
%
Q8
In the current climate of public sector spending cuts, which of the 5 things below would
you most like to see protected, as far as possible, from cuts.
Q9
And which 5 things would you be least concerned about cutting?
Top 5
priorities
Refuse collection
Community Safety e.g. CCTV, Tackling anti social
behaviour
Local bus services
Community Services e.g. safeguarding vulnerable
children and adults, health.
Local tips/Household waste recycling centres
Doorstep recycling
Keeping public land clear of litter and refuse
Economic development e.g. promoting
employment, supporting businesses and skills
training
Public Toilets
Libraries
Environmental Health e.g. food safety, pollution
control and licensing
Parks and open spaces
Sport/leisure facilities
Arts e.g. exhibitions, festivals, concerts,
workshops and events
Theatres
Local transport information
Museums/galleries
Q10
Q11
Bottom 5
priorities
%
%
(995)
(906)
60
3
54
11
51
47
7
6
39
36
35
33
5
26
10
22
30
25
23
14
24
17
21
17
10
12
34
70
7
6
5
65
36
58
To what extent do you agree or disagree that your local council provides value for money?
Bases
Strongly
agree
Tend to
agree
Neither
agree or
disagree
Tend to
disagree
Strongly
disagree
A
My local parish or town council
%
(829)
10
32
39
13
6
B
North Norfolk District Council
%
(868)
9
33
33
17
8
C
Norfolk County Council
%
(806)
5
25
42
18
10
And now taking everything into account, how satisfied or dissatisfied are you with the way your
local council runs things?
Fairly
satisfied
Neither
satisfied or
dissatisfied
Fairly
dissatisfied
Very
dissatis
fied
Bases
Very
satisfied
A
My local parish or town council
%
(869)
11
39
34
10
5
B
North Norfolk District Council
%
(920)
11
39
30
14
5
Norfolk County Council
%
(845)
6
34
40
14
6
C
Section 4: Local decision-making
Again, by your local area, we mean the area which includes your nearest grocery stores, newsagents,
doctor’s practice and primary school.
North Norfolk District Council provides opportunities for people to get involved in decision-making in
your local area. Some examples of these are consultation exercises, surveys like this questionnaire,
service user groups, and youth forums.
Q12
Overall, how satisfied or dissatisfied are you with the opportunities for participation in local
decision-making provided by North Norfolk District Council?
Base: 861
%
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Q13
8
30
39
15
9
Do you agree or disagree that you can influence decisions affecting your local area?
Base: 840
%
Definitely agree
Tend to agree
Tend to disagree
Definitely disagree
Q14
6
32
43
19
Generally speaking, would you like to be more involved in the decisions that affect your
local area?
Base: 1002
%
Yes
No
Depends on the issue
Don’t know
28
15
52
5
Q15
In which, if any of the following ways would you like to be more involved?
Base: All those who want to be more involved in local decision-making (638)
%
Responding to a survey
Voting in local elections
Attending a public meeting
Taking part in a campaign about a
local issue e.g. save your local
hospital, local transport etc
Contacting my local councillor or
member of parliament
Volunteering e.g. village hall
committee, school governor,
befriender, driver, charity shop
Attending a focus group
Taking part in an on-line campaign
e.g. Facebook, other social media,
other websites
Writing letters to an editor (local,
national papers, magazines etc)
Helping with fundraising drives
Paying a subscription to a local charity
e.g. Break, Benjamin Foundation, Age
UK North Norfolk
Standing for election myself (e.g.
Parish, Town or District Council)
Other involvement
Q16
62
59
44
32
30
22
18
17
13
12
7
6
8
What would help you to get involved with making decisions about your local area?
Base: All those who want to be more involved in local decision-making (630)
%
Being more informed about what’s
happening locally
61
If I knew what was being decided
on
55
If I understood how the decision
making process worked
38
If I was asked
38
22
Hearing about how other people have
got involved in my local community
Costs/expenses paid
Better public transport links
If I was able to use the internet
Opportunities to learn new skills, for
example (How to write a newsletter,
How to chair a meeting, How to
fundraise, How to organise an event)
Help with childcare
Improved disabled access
Help with care for a dependant (e.g.
an elderly or ill relative)
Information about how to stand for
election, or how to become a local
representative
Information about how to start a
community group
22
16
15
11
7
6
5
5
3
Section 5: Respect and consideration
Q17
To what extent do you agree or disagree that your local area is a place where people from
different backgrounds get on well together?
Base: 863
%
Definitely agree
Tend to agree
Tend to disagree
Definitely disagree
16
64
14
6
Section 6: About yourself
Please complete these questions which will help us to see if there are differences between the views of
different residents. All the information you give will be kept completely confidential.
Q18
Do you live in a:
Base: 998
%
Town
Village/countryside
Q19
43
57
My nearest town in North Norfolk (or the town I live in) is:
Base: 1007
%
Cromer
Fakenham
Holt
North Walsham
Sheringham
Stalham
Wells Next The Sea
Q20
15
15
14
28
10
13
5
Do you have access to a car or van for your own personal use.
Base: 1010
%
Yes
No
Q21
84
16
Are you male or female?
Base: 1000
%
Male
Female
Q22
47
53
What was your age on your last birthday?
Base: 993
%
16-34
35-44
45-54
55-64
65+
Q23
18
11
17
20
34
How is your health in general? Would you say it is……
Base: 1012
%
Very good
Good
Fair
Bad
Very bad
33
39
23
4
1
Q24
In which of these ways does your household occupy your current accommodation?
Base: 1005
%
Owned outright
Buying on mortgage
Rent from council
Rent from Housing Association/ Trust
Rented from private landlord
Other
Q25
49
22
2
12
13
2
And how many adults aged 18 or over are living here?
Base: 991
%
One
Two
Three
Four
More than four
Q26
33
57
7
2
1
Which of these activities best describes what you are doing at present?
Base: 1012
%
Employee in full-time job (30 hours plus per wk)
Employee in part-time job (under 30 hours per week)
Self employed full or part-time
On a government supported training programme (e.g.
Modern Apprenticeship/ Training for Work)
Full-time education at school, college or university
Unemployed and available for work
Permanently sick/disabled
Wholly retired from work
Looking after the home
Doing something else
Q27
26
12
9
*
3
5
36
6
6
Do you have any long-standing illness, disability or infirmity? (long-standing means
anything that has troubled you over a period of time or that is likely to affect you over a
period of time)
Base: 969
%
Yes
No
Q28
36
64
Does this illness or disability limit your activities in any way?
Base: All those who have a disability (396)
%
Yes
No
72
28
Q29
To which of these groups do you consider you belong to?
Base: 1015
%
White
British
Irish
Any other White background
Black or Black British
Caribbean
African
Any other Black background
Mixed
White & Black Caribbean
White & Black African
White & Asian
Any other Mixed background
Asian or Asian British
Indian
Pakistani
Bangladeshi
Any other Asian background
Chinese and Other ethnic groups
Chinese
Other ethnic group
100
97
*
3
*
*
*
*
*
*
*