Please contact: Tessa Gilder-Smith
Please email: Tessa.Gilder-Smith@north-norfolk.gov.uk
Please direct dial on: 01263 516047
14 July 2014
HOUSING SCRUTINY MEETING
A meeting of the Overview and Scrutiny Committee of North Norfolk District Council will be held
in the in the Council Chamber at the Council Offices, Holt Road, Cromer on Tuesday 22 July
2014 at 9.30am.
At the discretion of the Chairman, a short break will be taken after the meeting has been running
for approximately one and a half hours.
Members of the public who wish to ask a question or speak on an agenda item are requested to
arrive at least 15 minutes before the start of the meeting. It will not always be possible to
accommodate requests after that time. This is to allow time for the Committee Chair to rearrange
the order of items on the agenda for the convenience of members of the public. Further information
on the procedure for public speaking can be obtained from Democratic Services, Tel: 01263
516010, Email: democraticservices@north-norfolk.gov.uk
Sheila Oxtoby
Chief Executive
To: Mrs A Claussen-Reynolds, Ms V R Gay, Mrs A Green, Mr B Jarvis, Mrs B McGoun, Mr P
Moore, Mr J H Perry-Warnes, Mr R Reynolds, Mr E Seward, Mr R Shepherd, Mr N Smith, and Mr P
Terrington.
All other Members of the Council for information.
Members of the Management Team, appropriate Officers, Press and Public.
If you have any special requirements in order to attend this
meeting, please let us know in advance
If you would like any document in large print, audio, Braille, alternative
format or in a different language please contact us.
Chief Executive: Sheila Oxtoby Corporate Directors: Nick Baker & Steve Blatch
Tel 01263 513811 Fax 01263 515042 Minicom 01263 516005
Email districtcouncil@north-norfolk.gov.uk Web site northnorfolk.org
AGENDA
1.
TO RECEIVE APOLOGIES FOR ABSENCE
2.
SUBSTITUTES
3.
PUBLIC QUESTIONS
To receive questions from the public, if any
4.
ITEMS OF URGENT BUSINESS
To determine any other items of business which the Chairman decides should be
considered as a matter of urgency pursuant to Section 100B(4)(b) of the Local Government
Act 1972.
5.
DECLARATIONS OF INTEREST
Members are asked at this stage to declare any interests that they may have in any of the
following items on the agenda. The Code of Conduct for Members requires that
declarations include the nature of the interest and whether it is a disclosable pecuniary
interest.
6.
PETITIONS FROM MEMBERS OF THE PUBLIC
To consider any petitions received from members of the public.
7.
CONSIDERATION OF ANY MATTER REFERRED TO THE COMMITTEE BY A MEMBER
To consider any requests made by non-executive Members of the Council, and notified to
the Monitoring Officer with seven clear working days’ notice, to include an item on the
agenda of the Overview and Scrutiny Committee.
8.
RESPONSES OF THE COUNCIL OR THE CABINET TO THE COMMITTEE’S REPORTS
OR RECOMMENDATIONS
To consider any responses of the Council or the Cabinet to the Committee’s reports or
recommendations
9.
HOUSING ASSOCIATION QUESTION AND ANSWER SESSION
(9.35 – 10.20)
For local housing associations to receive questions from members regarding provision of
housing in the district
10.
PASSIV AND SUSTAINABLE HOUSING
(10.20 -10.50)
To receive information from Andrew Savage, Executive Director of Partnerships at
Broadland Housing Group, regarding the provision of passiv and sustainable housing in the
district
11.
UPDATE ON THE HOMELESSNESS STRATEGY AND HOMELESSNESS IN THE
DISTRICT
(10.50 -11.10)
(Page 1)
To note an update from the Customer Services Team Leader regarding the Homelessness
Strategy and homelessness in the district
12.
HOUSING ALLOCATIONS SCHEME – UPDATE
(11.10 – 11.30)
(Page 9)
Summary:
In December 2012, Full Council approved a new
Allocations Scheme for implementation which reflected
the need to review the previous allocations policy in light
of the Localism Act 2011 and changes in statutory
instruments. The new scheme was designed to meet
statutory requirements for an allocations scheme whilst
also meeting the Council’s requirement that the number
of affordable dwellings let through the scheme should
maximise the number which are occupied by households
with local connections to towns and villages in North
Norfolk. The new Allocations Scheme went live on 18
October and this report reviews whether the Allocations
Scheme is meeting the objectives it was required to
meet. It concludes that the Allocations Scheme is
operating well, it is meeting statutory requirements and
has increased the number of properties let using the
Local Allocations Agreement, however, a further review
at the first anniversary of the scheme implementation is
required to be clear whether the scheme does maximise
the number of applicants housed who have local
connections to towns and villages in North Norfolk.
LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW
(Papers relied on the write the report and which do not contain exempt information)
Cabinet paper: Housing Allocations Scheme. 13 December 2012
Cabinet Member(s)
Ward(s) affected All
Contact Officer, telephone number and email: Nicola Turner, 01263 516222,
nicola.turner@north-norfolk.gov.uk
13.
EXCLUSION OF THE PRESS AND PUBLIC
To pass the following resolution, if necessary:
“That under Section 100A(4) of the Local Government Act 1972 the press and public be
excluded from the meeting for the following items of business on the grounds that they
involve the likely disclosure of exempt information as defined in paragraph _ of Part I of
Schedule 12A (as amended) to the Act.”
14.
TO CONSIDER ANY EXEMPT MATTERS ARISING FROM CONSIDERATION OF THE
PUBLIC BUSINESS OF THE AGENDA
Paper for Scrutiny – 22 July 2014
Homeless Strategy – Currently being updated and will include a review of service and aspirations for the
future. Paper is due to go out for consultation via the website and to key partners in August 2014
Key findings from review of homelessness services
With continuing demands and challenges and following recent changes to the Welfare Reform and the
Localism Act the team have worked extremely hard to ensure that the customer has been the main
focus whilst striving to improve the service and implement the aspirations and aims from the last
strategy.
Homelessness within North Norfolk is still relatively low with 90 households being accepted in 2013/14
compared to 201 in 2003/2004, the reason for these numbers decreasing is due to the amount of work
the team are putting into the prevention of homelessness and early advice being offered to individuals
that approach the service. You will see from the charts below that the number of households
approaching the service is steadily increasing.
Households Approaching the Service for Advice
800
700
600
500
400
300
200
100
0
Advice
Homeless
Housing Options/Prevention
total
2009/2010
2010/2011
2011/2012
2012/2013
2013/2014
Homeless Applications
Number of homeless applications taken compared with decision reached and full duty accepted
250
200
150
100
50
0
Applications taken
Full Duty *
2009/2010
2010/2011
2011/2012
2012/2013
2013/2014
* Full Duty – means where the authority has accepted a duty to rehouse under Part VII of the 1996 Housing Act (as amended)
1
The main reason for homelessness has remained consistent with the loss of private rented
accommodation being the main reason for homelessness followed by family/friends being unable to
accommodate. This supports the recent news article in June 2014 which reported ‘The number of
people made homeless when a private tenancy ends has trebled in the past five years. It is now the
single biggest cause of homelessness in England and most have been thrown out by private landlords.
According to government figures, the end of a tenancy has been the most common cause of
homelessness every quarter for the last two years. In the final quarter of 2009, 1,060 households in
England became homeless after their private tenancies were ended, while the latest figure for the first
quarter of 2014 is 3,330’.
50
45
40
35
30
25
20
15
10
5
0
2009/2010
2010/2011
2011/2012
Asked to leave by parents
Breakdown of relationship Violent
Other Violence
Rent Arrears - LA/public sector
Rent Arrears - Private
2012/2013
2013/2014
Asked to leave by relatives/friends
Breakdown of relationship - non violent
Mortgage arrears
Rent Arrears - RSL
Loss due to ASH termination
Most clients being accepted as homeless are still the 25-44 age group with the 60 plus age group being
negligible. This could be considered as unusual given the high proportion of elderly people in the district;
however the majority of such households are owner occupiers with no mortgage commitment which is
reflective of the local census carried out in 2011.
100
16-24
80
60
25-44
40
45-59
20
60-64
0
2009/2010
2010/2011
2011/2012
2
2012/2013
2013/2014
65-74
Priority need for homelessness has remained consistent in that households with dependent children or
are pregnant followed by those that have a mental health issue are the main reason for the authority
accepting a duty to rehouse a household.
Priority Need for Homelessness
80
70
60
50
40
30
20
10
0
2009/2010
2010/2011
2011/2012
2012/2013
2013/2014
Households with dep children
Pregnant no other children
Vulnerable - old age
Vulnerable - physical disability
Vulnerable - mental health illness
Vulnerable - young person (now Priority Need)
Domestic Violence
Other
Households h'less in emergency
Successes
‘Aim 1 – To deliver customer focused service to standards influenced by the customer’
The aim was to deliver an excellent customer focused service, to achieve this aspiration as a service the
following has been achieved:
2009 – Integrated ICT system which housed ‘Your Choice Your Home’ choice based lettings and Housing
Options data base
2009 – Changes were made to the Housing Reception, moved away from counter style barriers to more
relaxed and welcoming open desk environment.
3
2009 – Launch of ‘What and Where’ interactive map showing customers stock profile and lets within
parishes to enable customers to make informed choices when bidding
2013 – Targeted Housing Options launched, providing customers with focused support and options
when logging into Your Choice Your Home.
2013 – Main council reception was updated and the changes made to the housing reception were
duplicated across the whole reception area.
‘Aim 2 – To increase the accessibility of the Housing Service ensuring equity of access for all’
North Norfolk is a rural authority and there is a lack of public transport between main towns and
villages, with the increasing cost of fuel the Housing Team have had to ensure that the service is still
accessible by all; the decision was made to focus its resources by offering a personal service via the
telephone. Each household that joins ‘Your Choice Your Home’ receives a personal phone call, officers
are at this initial stage able to offer the household individual housing options advise and are able to
identify potential homeless clients and start to work with them at an earlier to stage with the main focus
being on prevention of homelessness.
‘Aim 3 – To increase the range of housing options available and to provide a service that enables
customers to make informed choices about their housing options and which empowers customers to
pursue their chosen housing option’
It was identified in the last strategy the challenges that households would face in finding affordable
housing within the district.
Working with five housing associations Victory Housing Trust, Broadland Housing Association, Orbit East,
Hastoe and Saffron Housing Trust, NNDC provided 153 new affordable homes across the district during
2013/2014. This is the highest ever number of affordable dwellings delivered in the district in a single
year and the first time that the number of new affordable homes completed by housing associations has
exceeded 150 homes. The completion of 153 affordable homes places North Norfolk at the top of the
table for affordable home completions in Norfolk for 2013/14
2009 – Launch of ‘What and Where’ interactive map showing customers stock profile and lets within
parishes to enable customers to make informed choices when bidding
A recent news article has highlighted the current need for more affordable housing schemes across
Norfolk. The highest average house price in Norfolk is North Norfolk at £204,267 followed by South
Norfolk at £204,096. While North Norfolk is the highest, the average house price in the rest of rural
Norfolk is between 9.85 and 11.4 times the average annual income
4
‘Aim 4 – To reduce the incidence of homeless through effective homelessness prevention services’
As detailed in ‘Aim 2’ the team works hard to provide an excellent and informative service to the
customer. Key to this delivery is providing the customer with the effective housing options and
paramount to this is the prevention of homeless. To assist the team with this delivery we have available
key tools, these consist of a prevention fund, mainly used to secure rent in advance and deposits with
private landlords this money can also be used to clear small rent arrears if this prevents a household
becoming homeless. We work with landlords with more vulnerable clients to ensure that the best
outcome is reached for both the household and the landlord.
As a service we are also work with key agencies being Registered Providers, Adult & Children services,
and support agencies being Stonham Homestay, Together, CAB, and Shelter, in house services.
We offer move on interviews and housing surgeries with the local supported housing hostels within the
area being Leeway, Benjamin Foundation, Flagship Housing and Genesis, and Argyle House. These
surgeries/interviews explain to residents how ‘Your Choice Your Home’ works how it is important to
work with the support providers, the types of properties to be looking for and the chances of securing
housing both with a Registered Provider or private rented landlord.
The team works closely with the housing benefits team. The two teams make joint decisions with regard
to applications made to the discretionary housing benefit fund, by housing being involved in the
decision the team are able to ensure that a focus on preventing someone from becoming homeless is
considered. The monies can also be used to secure damage deposits for housing benefit claimants on
low incomes to secure private rented accommodation when facing homelessness.
‘Aim 5 – to reduce the use of temporary accommodation for households accepted as homeless and
where temporary accommodation has to be used to ensure that it is a reasonable standard and in a
location which enables the household to maintain stability’
The government set a target for all local authorities to reduce its temporary accommodation portfolio
and over the last 6 years we have successfully achieved this by reducing the council’s portfolio of
temporary accommodation from 44 in 2008/2009 to 5 units in 2013/2014. As an authority we still do
have clients in temporary accommodation and because of the nature of the service means this will
always be the case, however we work more closely with landlords and families to persuade the
household to remain in the home they are being evicted from as this is more cost effective for the
landlord and the household.
Within the last strategy coastal erosion and flooding was seen as something that was the future
however in December 2013 the authority was impacted by a tidal surge which affected a number of
5
locations across the North Norfolk coast, in particular Walcott and Bacton – in total over 100+
households were impacted in some way. The service worked very closely with residents and other
agencies to ensure that accommodation was provided to those in need and they were supported until
such a time as insurance companies took over. The team was also instrumental in the delivery of the
Norfolk and Lowestoft Flood Recovery Fund.
Aspirations for taking the service forward
Through carrying out the review of homelessness within the district we have identified that there have
been significant number of achievements, however to ensure service continues to provide an excellent
customer service we need to ensure that the team continues to challenge service delivery. Taking this
on board there are some key areas of work that have been identified to improve the service delivery but
also to continue with the strong working relationship we have with both statutory and voluntary
agencies.
Aim 1 – Work with Registered Providers
Work with registered providers to deliver targeted welfare advice to residents whom are of a low
income. With the welfare reform Housing Benefit payments will be rolled into a single Universal Credit
(UC) payment for recipients to manage. It is anticipated that UC may start to affect residents of North
Norfolk from the autumn of 2015, although DWP have not confirmed the roll out date. We need to
ensure that as a service we are able to support both registered providers with this transition in a
planned and managed process, but also support tenants that are affected and ensure that they
understand the key message on how to manage their money and pay their rent, as failure to do so could
result in eviction.
Aim 2 – Improve Housing Advice/Option/Solutions
As a service we are aware that service delivery doesn’t stand still, we need to ensure that our customers
are at the forefront of our service delivery. To do this we need to understand what the customer needs
and ensure that we have the expertise to deliver this in the way of front line staff and technology.





Review technologies with current IT provider – move to text alerts and mobile apps
Review current letters
Review landlords guide
Review Rent in Advance and Damage Deposit Scheme
Work with the Housing (Health and Wellbeing) Lead to develop processes to assist those that
are disabled or living in difficult housing
Aim 3 – Not to place any families in Bed & Breakfast accommodation unless in an emergency and for
no longer than 6 weeks and Provide suitable Temporary Accommodation.
6
The combination of early effective homelessness preventions services and provision of good quality
suitable accommodation is key to the delivery of our services. As an authority we try to avoid the use of
bed & breakfast unless in an emergency, we are now in a position where we have reduced our portfolio
of accommodation, however with an increase of applications we now need to ensure that as a service
we are looking ahead and will need to reconsider our options and look to identify other suitable
solutions for families other than bed and breakfast. As an authority we accept that living in bed and
breakfast is not a good option for families with children, young people or those with a mental and
physical disability.
Aim 4 – Aspiration to deliver the challenge set to deliver ‘A Gold Standard Service’
The challenges set are as follows:

Adopt a corporate commitment to prevent homelessness which has buy in across all local
authority services

Actively work in partnership with voluntary sector and other local partners to address support,
education, employment and training needs

Offer a Housing Options prevention service, including written advise to all clients

Adopt a No Second Night Out model or an effective local alternative

Have housing pathways agreed or developed with key partner and client group that includes
appropriate accommodation and support

Develop suitable private rented sector offer for all client groups, including advice and support to
both clients and landlords

Actively engage in preventing mortgage repossessions including through the Mortgage Rescue
Scheme

Have a homelessness strategy which sets out a proactive approach to preventing homelessness
and is reviewed annually so that it is responsive to emerging needs

Not place any young person aged 16 or 17 in Bed & Breakfast accommodation

Not place any families in Bed & Breakfast accommodation unless in an emergency and then for
no longer than 6 weeks
Aim 5 – Deliver Customer Focused Service Standards
The Council has an aspiration to deliver an excellent customer focused service. The best way to achieve
this is to consult and work with the customer. One of the key aims of the authorities Business
Transformation programme is to improve the overall customer experience.
7




Work with the Customer Service Manager to implement changes and improvements through
Business Transformation programme.
Work with the Customer Service Manager to develop service standards
Encourage feedback from customers through the corporate complaints and compliments
processes
Design quarterly questionnaires using targeted Housing Options with Your Choice Your Home to
applicants and report feedback to Partnership Board for Your Choice Your Home.
It is proposed that the strategy once signed off will be reviewed on a yearly basis to ensure that the aims
are still relevant, actions are being met and to incorporate any changes in legislation as necessary.
8
Agenda Item No____12________
Housing Allocations Scheme – update
Summary:
In December 2012, Full Council approved a new
Allocations Scheme for implementation which
reflected the need to review the previous
allocations policy in light of the Localism Act 2011
and changes in statutory instruments. The new
scheme was designed to meet statutory
requirements for an allocations scheme whilst also
meeting the Council’s requirement that the number
of affordable dwellings let through the scheme
should maximise the number which are occupied
by households with local connections to towns and
villages in North Norfolk. The new Allocations
Scheme went live on 18 October and this report
reviews whether the Allocations Scheme is
meeting the objectives it was required to meet. It
concludes that the Allocations Scheme is
operating well, it is meeting statutory requirements
and has increased the number of properties let
using the Local Allocations Agreement, however, a
further review at the first anniversary of the
scheme implementation is required to be clear
whether the scheme does maximise the number of
applicants housed who have local connections to
towns and villages in North Norfolk.
LIST OF BACKGROUND PAPERS AS REQUIRED BY LAW
(Papers relied on the write the report and which do not contain exempt information)
Cabinet paper: Housing Allocations Scheme. 13 December 2012
Cabinet Member(s)
Ward(s) affected All
Contact Officer, telephone number and email: Nicola Turner, 01263 516222,
nicola.turner@north-norfolk.gov.uk
1.
Introduction
1.1
In December 2012, Full Council approved the adoption of a new
Allocations Scheme for the Council. The Allocations Scheme would
be used for the allocation of all properties advertised through the
Council’s choice based lettings scheme Your Choice Your Home.
This scheme is a partnership with 7 Housing Association Partners and
the vast majority of all housing association properties are allocated
through the scheme.
1.2
A new Allocations Scheme was produced in order to respond to
freedoms introduced by the Localism Act 2011 in how housing
registers can be operated and also to reflect an updated version of
statutory guidance on the operation of housing registers.
In
developing a new Allocations Scheme, the Council was clear that it
9
wanted to maximise the number of affordable dwellings which are
allocated to households with strong connections to towns and villages
in North Norfolk. As a consequence a new Local Allocations
Agreement was produced which provides a priority cascade for local
connections to towns and villages.
1.3
The new Allocations Scheme proposed a move away from one
housing register to three housing registers within an overall housing
list. The Housing Register contains all those households with a
reasonable preference, these are households which the Council must
give a reasonable preference to over those that do not have this
preference. The Transfer Register contains all existing tenants of
affordable housing in North Norfolk who are not eligible for the
Housing Register.
The Housing Options Register contains all
applicants who are not eligible for the Housing or Transfer Registers.
1.4
The new Allocations Scheme introduced a two stage allocation
process, where all general need properties under Stage One are
prioritised initially for applicants on the Housing Register, but if the
property remains unlet, it is let through Stage Two to someone on the
Housing Options Register or Transfer Register with priority given
through the Local Allocations Agreement to households with a local
connection to the parish in which the property is located or the
adjoining parishes. Properties on Exception Housing Schemes are
only let through Stage Two. In addition the scheme allows for up to
20% of all properties advertised to be advertised as priority for
existing Housing Association tenants in North Norfolk, if there is no
suitable tenant, the property is then let in accordance with the two
stage process.
1.5
The Local Allocations Agreement contains 7 criteria with criteria A to
E representing households who have a local connection through
residence, employment, family residence or previous residence in the
parish or adjoining parishes. Criteria F and G represent households
who do not have a local connection and are included to ensure that
the Housing Associations which deliver affordable homes on
Exception Housing Schemes can secure loan funding and any shared
ownership dwellings will be mortgagable. The Local Allocations
Agreement treats towns slightly differently to villages, so that where a
property subject to an allocation under Stage Two is in a town,
anyone with a local connection to the town and its surrounding
parishes will be prioritised. However, if the property subject to a local
connection let is in a parish which adjoins a town, anyone who only
has a local connection to the town would not have a local connection
to the parish.
1.6
The new Allocations Scheme went live on 18 October 2013, following
a period of re-registration, where all applicants on the old housing
register were required to re-apply. The re-registration process was
carried out for two reasons:
 Firstly to ensure that up to date information was available on all
applicants.
 Secondly to capture information on all applicants local
connections to towns and villages across North Norfolk.
10
The Council’s IT system was updated to reflect the new Allocations
Scheme and to enable the system to shortlist properties in
accordance with the new two stage allocations process. In addition,
Housing Association staff were trained in the new shortlisting process
and how to carry out an allocation of a property subject to the Local
Allocations Agreement. The Council had previously shortlisted all
properties on Exception Housing Schemes but as more properties
were expected to be let in accordance with the Local Allocations
Agreement, the Housing Associations needed to be able to carry out
this work themselves.
1.7
To create a clear differential between the old allocations policy and
the new Allocations Scheme, a bidding cycle was missed, with the
first properties which would be let under the Allocations Scheme
advertised on 25 October 2013.
2.
Analysis of Lets
2.1
During the period 25 October 2013 to 17 May 2014, 248 properties
were identified as having been let across the district. An analysis of
these lets showed that they were let as:
Type of Let
Number
Percentage of all
lets
69.4%
5.2%
11.7%
14.1%
Stage One
172
Stage Two
13
Transfer Priority
29
Exception Housing Scheme
35
Total
249
Please note, one property was advertised as priority for transferring
tenants, but was let at Stage Two and so appears as a Stage Two and
Transfer Priority let in the table above.
2.2
There were a total of 48 lets which were let using the Local
Allocations Agreement (Stage Two and Exception Housing Scheme
lets shown at 2.1 above), this represents 19.4% of all lets.
2.3
The 48 lets using the Local Allocations Agreement were let to
households with the following local connections:
Connection
A
B
C
D
E
Total
2.4
Number
41
0
5
1
1
48
Percentage
85.4%
0.0%
10.4%
2.1%
2.1%
100.0%
An analysis of all 248 lets showed that 121 households had a local
connection to the parish or adjoining parish in which the property they
were housed in is located. The 121 households had the following
types of connection:
11
Connection
A
B
C
D
E
Total
Number
71
6
28
9
7
121
Percentage of all lets
28.6%
2.4%
11.3%
3.6%
2.8%
48.8%
It should be noted that where a property is located in a parish which
adjoins a town, if the household who was rehoused had a local
connection to the town not the parish, this is recorded as not having a
local connection to the parish.
2.5
The breakdown by housing register and band of the 248 lets is:
Register
Band
Number
Percentage of all
lets
8
153
52
3.2%
61.7%
21.0%
Housing Options Register
22
8.9%
Transfer Register
13
5.2%
Housing Register
Priority Card
Band 1
Band 2
Total
248
100.0%
It should be noted that some Housing Association tenants will be on
the Housing Register due to their level of housing need.
3
Conclusions
3.1
The analysis at section 2 above shows that the majority of properties
let in the 7 months following the launch of the new Allocations
Scheme were let to applicants on the Housing Register. This means
that the Allocations Scheme is meeting the requirement that it
provides reasonable preference to households who meet the statutory
reasonable preference criteria over those that do not.
3.2
In addition, 48.8% of all lets were to households who had a local
connection to the parish in which the property was located or an
adjoining parish. 48 properties were let using the Local Allocations
Agreement, with 35 lets of properties on Exception Housing Schemes
and 13 properties let through Stage Two. Whilst it might be
considered disappointing that only 13 properties were let through
Stage Two of the allocation process, overall when properties on
Exception Housing Schemes are considered, 19.4% of all lets were
allocated using the Local Allocations Agreement.
3.3
It is too early to draw any firm conclusions as to whether the
Allocations Scheme is maximising the number of households who are
allocated a property which is located in a town or village to which they
have a local connection. However, it is clear that the two stage
allocations process does increase the number of properties which are
12
allocated using the Local Allocations Agreement. It is therefore
concluded, that the Allocations Scheme is working well. Further
monitoring will take place after the scheme has been in operation for
one year.
13