PERFORMANCE MANAGEMENT
(QUARTERLY REPORT AS AT 31st December 2010)
Changing Gear - Service Priorities - Performance indicators 2010/11 (Quarterly &
Indicator Name
Reference
Housing
(Right time) Time taken to process
NI 181 (Q)
Housing Benefit/Council Tax Benefit (Cum)
new claims and change events
Q1 Target
Q1 Result
Q2 Target
Q2 Result
Q3 Target
12
18.3
12
15.4
12
Q3 Result Q3 Status
15.3
Q3 Comment
Low is Note: Throughout November resources have been stretched due to the planning, testing and training for the
good implementation of Civica release 13 (Benefits payment/overpayment system conversion). Undoubtedly this has
had an affect on the workload outstanding, this will inevitably impact on performance until the outstanding workload
has been cleared.
Affordable dwellings built (Was PL
001)
SH 001 (Q)
(Cum)
0
12
26
14
32
32
18 affordable dwellings were provided in this quarter. We are expecting 61 units to be completed in Quarter 4 to
bring our total in 2010-2011 to 93 units.
Number of households from the
housing register rehoused (Was H
005)
SH 005 (Q)
(Cum)
100
110
200
196
300
291
The 95 properties let this quarter does not include properties that were still on the system as "under offer" at the
end of December, which will be updated when the start date of these tenancies are confirmed by the RSL's.
Number of Disabled Facilities Grants SH 007 (Q)
allocated (Was H 007)
(Cum)
37
37
75
82
112
105
Total number of DFG's approved within this quarter was 23. 50 DFG's were completed.
As a team we are currently working with 60 clients which are at various stages of working towards
approval. We have 17 clients currently on the waiting list and 5 clients that are victory housing trust
tenants where it is estimated that the works required willl exceed £30K to which we are working with
victory housing trust and discussing various options with the trust and clients.
Number of currently empty properties SH 010 (Q)
in the private sector brought back in (Cum)
to use
2
1
5
1
7
1
We continue to work hard with owners of Empty Homes to encourage them to bring the properties back into use.
We have approved 1 empty home this financial year and will be working hard with this owner and two others to
complete these before the end of this financial year, we are also currently in negotiation with 4 new owners and
hope to see some agreement with this later this year.
SH 011 (Q)
(Cum)
95.00%
100.00%
95.00%
100.00%
95.00%
97.14%
12
17
25
25
38
38
Percentage of Households in
Temporary Accommodation
rehoused through the Your Choice
Your Home Scheme within 26 wks
(Replaces SH 009)
Employment, Training and Business
Number of economically active
ETD 005 (Q)
people assisted into work each year (Cum)
The state of the economy continues to be fragile - despite this we are succeeding in helping a number of peopel
find work, and for this quarter at least this reflects the local unemployment figures which are reducing.
The number of unemployed people
receiving advice and guidance
ETD 006 (Q)
(Cum)
87
87
130
133
190
205
The number of new business startups supported each year
ETD 007 (Q)
(Cum)
8
11
16
29
25
68
Some of these businesses are being assisted on an ongoing basis. As of December, a total of 88
businesses have been receiving support in the Pathfinder Business Advice Project since it started in
May but these were not included in the figures reported here.
The number of businesses assisted
to retain jobs and/or increase
employment each year.
ETD 008 (Q)
(Cum)
3
16
6
65
9
113
Some of these businesses are being assisted on an ongoing basis. As of December, a total of 88
businesses have been receiving support in the Pathfinder Business Advice Project since it started in
May but these were not included in the figures reported here.
Leisure and Culture
Participation at NNDC Sporting
Facilities
LC 004 (Q)
(Cum)
122,925
129,222
258,175
270,062
371,550
384,872
Number of Events Organized at
Country Parks
LC 005 (Q)
(Cum)
10
9
35
29
40
43
The unemployed represent just over half of the people we come into contact with. We are increasingly
engaging with people who are in work but who are looking at alternatives as a means of staying
economically active.
Page 1 of 3
Appendix N
PERFORMANCE MANAGEMENT
Indicator Name
Reference
Visits To and Use Of Museums: all
visits (Was BV 170a)
LC 007a (Q)
(Cum)
Community Engagement
Number of Anti Social Behaviour
Referrals
(QUARTERLY REPORT AS AT 31st December 2010)
Q1 Target
Q1 Result
Q2 Target
Q2 Result
Q3 Target
145.00
152.54
300.00
332.90
455.00
419.39
SC 021 (Q)
(Cum)
38
75
76
140
114
271
Percentage of successful low level
interventions (stage 1 & 2)
SC 025 (Q)
(Cum)
60.00%
98.00%
60.00%
98.00%
60.00%
99.00%
Environmental Sustainability
Waste - Commercial - Number of
trade waste customers who recycle
ES 022 (Q)
800
840
800
890
875
906
47.50%
47.46%
47.50%
45.98%
47.50%
47.39%
75,000
121,845
155,000
349,364
220,000
524,018
The website underwent optimisation in early September 2010 to increase its visibility and ranking on
search engines, particularly Google, when people use them to browse the internet. This has resulted
in more people accessing the website and thus, the significant increase in the number of estimated
visitors during the second and third quarters.
165,000
215,125
420,000
555,869
460,000
619,902
We are still continuing to see an increase in visitor numbers across the Tourist Information Centres.
1
1
1
1
1
1
Percentage of household waste sent NI 192 (Q)
for reuse, recycling and composting (Cum)
Tourism
Number of estimated users of the
'Visitnorthnorfolk.Com' website
ETD 012 (Q)
(Cum)
Number of People using Tourist
Information and Visitor Centres
CS 004 (Q)
(Cum)
Planning and Coastal Management
Coastal Zone Management Solution: CM 001 (Q)
Milestones - Yes/No Progress Report (Cum)
Q3 Result Q3 Status
Q3 Comment
The Norfolk Museums and Archaeology Service no longer collect this data, as the figures often proved
inconsistent across the service. This was due to problems when recording different things for
enquiries, etc., resulting in numbers varying greatly and therefore the figures could not be relied upon.
I therefore recommend, in the main body of this report, that we withdraw this target.
We have again seen an increase in recycling customers which could be attributed to the need for loca
businesses to utilise more cost effective services.
Works at Beeston Regis completed.
All Happisburgh projects proceeding to plan.
Cromer footpath project commenced.
88 businesses signed up for support.
Draft report for Wolferton submitted.
Full progress reports are available on the Pathfinder website at http://www.northnorfolk.org/pathfinder/
Conservation Areas - Character
Appraisals (Was BV 219b)
CDL 005b (Q)
(Cum)
25.00%
25.00%
25.00%
26.80%
27.00%
26.80%
Progress with Conservation Area Appraisals was affected in the third quarter of this year by the need
to give additional support to the Development Mangement service and other priorities in respect of
Conservation Area Management viz. Article 4 Directions at Mundesley and issues arising from
designation of Former RAF Coltishall Conservation Area in conjunction with Broadland DC.
A consultant has recently been comissioned to undertake an Appraisal and Management Plan for
Happisburgh Conservation Area. Completion of the fieldwork for this Conservation Area by the end of
March 2011 would give an outturn of 28.4% on the original target for this indicator in the Corporate
Plan for 2008-11.
Conservation Areas - Management
Proposals (Was BV 219c)
CDL 005c (Q)
(Cum)
25.00%
25.00%
25.00%
26.80%
27.00%
26.80%
See above
Page 2 of 3
Appendix N
PERFORMANCE MANAGEMENT
Indicator Name
Reference
Processing of MAJOR planning
applications (Quarterly Cumulative)
(Was BV 109a)
(QUARTERLY REPORT AS AT 31st December 2010)
Q1 Target
Q1 Result
Q2 Target
Q2 Result
Q3 Target
NI 157a (Q)
(Cum)
60.00%
80.00%
60.00%
55.56%
60.00%
33.33%
Processing of MINOR planning
applications (Quarterly Cumulative)
(Was BV 109b)
NI 157b (Q)
(Cum)
72.00%
71.43%
72.00%
67.13%
72.00%
65.58%
Processing of OTHER planning
applications (Quarterly Cumulative)
(Was BV 109c)
NI 157c (Q)
(Cum)
85.00%
88.53%
85.00%
83.64%
85.00%
82.81%
Delegation of Planning Decisions
(Was BV 188)
DC 001 (Q)
(Cum)
90.00%
94.63%
90.00%
92.80%
90.00%
92.64%
Plan-making: Milestones - Yes/No
Progress Report (Was BV 200b)
PP 001 (Q)
(Cum)
1
1
1
1
1
1
Clean and Pollution Free District
Flytipping investigated within 2
working days
EH 003 (Q)
(Cum)
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
All other pollution complaints
EH 037 (Q)
responded to within 2 workings days
97.00%
96.20%
97.00%
95.29%
97.00%
95.17%
100.00%
98.82%
100.00%
96.46%
100.00%
96.67%
Percentage of Council Tax collected RB 009 (Q)
(Was BV 009)
(Cum)
31.00%
30.84%
57.65%
57.56%
86.00%
85.46%
Percentage of Non-domestic Rates
collected (Was BV 010)
RB 010 (Q)
(Cum)
32.00%
32.94%
62.50%
63.88%
89.20%
89.88%
HB Security - Prosecutions and
Sanctions (Was RB 025)
RB 021 (Q)
(Cum)
10
16
20
32
32
43
2.25
1.73
4.50
3.46
6.75
5.67
First Class Resource Management
Percentage of invoices paid on time FS 002 (Q)
(Was BV 008)
(Cum)
Corporate Health
Working Days Lost Due to Sickness OD 001 (Q)
Absence (Whole Authority) (Was BV (Cum)
012)
Q3 Result Q3 Status
Q3 Comment
Significant effort has been put in to clear the majority of older outstanding major applications in the
third quarter. 12 major applications have been determined in the third quarter of which 10 were more
than 13 weeks old. This has had a significant effect on this performance measure over the three
quarters of this year as there have only been 21 determinations in total.
Both SSP and Rural Buildings Policy pending adoption. Will be one month behind target due to
Council Meeting cycle. Planning Obligations SPD yet to be progressed due to staff resource issues.
Work re-programmed for second part of 2011.
Still above target.
Low is The figures for the third quarter are slightly higher than at the same period last year. It is not possible
good at this stage to indicate what impact this will have on the annual overall figures yet. There has been an
increase in the number of staff classed as long term sick for the first three quarters of the year
2010/11. The impact on long term absence on the first three quarters for 2009/10 was 54% of the tota
number of days sick and for the first three quarters for 2010/11 this has risen to 59%. Overall though
the figures are positive.
Key
Significantly below target -15% or more below target
Slightly below target - 0 - 15% below target
On or above target
Page 3 of 3
Appendix N