Benefit Team Leader Level 1 (1921)
Service Area
Revenues and Benefits
Manager/Team Leader
Benefits Manager
Direct reports
Varied numbers
Total Managed
Varied numbers
Purpose of the Role
To manage a team providing the below:Key Result Areas
1. Give advice, interpret and have personal decision making responsibility for Housing
Benefit (HB) and Council Tax Support (CTS)
2. To ensure that staff are fully trained at the appropriate level in systems,
procedures, practices, legislation and regulations that may have an impact upon
the service.
3. Deliver training as required to internal and external services and organisations
that support and assist in the delivery of the Revenues and Benefits Services.
4. Introducing and where necessary and appropriate developing new working and
legislative practices. Ensuring implementation of and compliance with all policies
and procedures and maintaining supporting documented procedures.
5. Ensuring that customer requirements are met, by ensuring staff receive the
appropriate training and support.
6. Ensuring that the Appraisal Scheme is operated and undertaken in accordance
with the corporate planning cycle and the systems requirements.
7. Undertaking research on their areas of activity and work, which may
subsequently have an impact upon operational policy or practice.
8. Evaluation on a continuous basis the work of the teams by comparative analysis
against a range of pre-determined performance indicators.
9. To represent the Council and give advice at public tribunals, panels or hearings.
10. To take responsibility for your own Health and Safety at work and that of other
persons who may be affected by your actions.
11. Any other work required and as directed within the confines of the existing
grading and post.
Team Leader Level 1(1921)
Essential
Experience/
Knowledge
Demonstrates a high level of
knowledge and understanding
relating to Housing Benefits &
CTS
Have the knowledge and
understanding to interpret, take
action or to provide advice on
complex HB/CTS legislation,
regulations directives, policies
and practices including
changes and good practice.
An up to date understanding of
the consequences of decision
making in the Revenues and
Benefit service area, and the
ability to Interpret the
application of regulations,
legislation and Council policy,
which may impact on the
Council in their service or a
related area
Demonstrate competence and
good working knowledge of an
Revenues & Benefits system
including workflow. Preferably
Civica OPENRevenues
Demonstrate competency and
understanding of service
objectives and targets and how
this may be achieved
Desirable
How
Identified

Appl Form*/
Interview/
Test

Appl Form*/
Interview/
Test

Appl Form*/
Interview

Appl Form*/
Interview/
Test

Appl Form*/
Interview/
Test
*In order to assess this from the application form we require you to provide an example
Essential
Qualifications
Training
A good standard of business
education(eg Btec National,
NVQ level 3 or equivalent)
IRRV technician qualification of
equivalent or NVQ level 4 in
management or equivalent or
completed accredited technical
or training qualification
IT Software Skills i.e Word etc
To be analytical and able to
identify inaccuracies or
irregularities within the relevant
management and operation
system.
To manage a team or teams to
gain the best out of each
member of the team and the
services they are responsible for
continuously developing to
improve performance.
To give advice at several levels
to include Customer in relation
to either the service or the
application of legislation,
regulations or Council policy,
staff, their line manager, or
peers in relation to interpreting
legislation, regulations or
Council policies
To provide distinct or separate
advice to members, manager,
customers and other service
users
How
Identified

Application
Form

Application
Form

Appraisal training
Skills
Desirable

Appl Form/
Test
Application
Form
Appl form/
Test/
Interview


Appl form/
Interview

Appl Form/
Interview

Appl Form/
Interview
*In order to assess this from the application form we require you to provide an example
Essential
Skills cont
To liaise with a diverse range of
internal and external services,
agencies, and organisations in
order to promote and
continuously improve service
deliver across sections.
To lead a team effectively,
which will includes day to day
supervision and management of
staff, setting work based
objectives and priorities to meet
the services, performance
targets and standards. Which
are also operated though the
appraisal scheme.
Good personal organisation and
planning skills that include
planning ahead by anticipating
for change in how their service
operates, by empowering others
to adjust or adapt internal
systems, processes or
practices.
Good customer relationship
management practices and
skills .To include the
responsibility and resources to
manage and maintain
confidential relationship with
customers and other related
organisations.
Desirable
How
Identified
Appl Form/
Interview


Appl Form/
Interview

Appl Form/
Interview

Appl Form/
Interview
*In order to assess this from the application form we require you to provide an example
Benefit Team Leader Level 2
Service Area
Revenues and Benefits
Manager/Team Leader
Benefits Manager
Direct reports
Varied numbers
Total Managed
Varied numbers
Purpose of the Role
To manage a team providing the below:Key Result Areas
1. Give advice, interpret and have personal decision making responsibility for Housing
Benefit (HB) and Council Tax Support (CTS)
2. To ensure that staff are fully trained at the appropriate level in systems,
procedures, practices, legislation and regulations that may have an impact upon
the service.
3. Deliver training as required to internal and external services and organisations
that support and assist in the delivery of the Revenues and Benefits Services.
4. Introducing and where necessary and appropriate developing new working and
legislative practices. Ensuring implementation of and compliance with all policies
and procedures and maintaining supporting documented procedures.
5. Ensuring that customer requirements are met, by ensuring staff receive the
appropriate training and support.
6. Ensuring that the Appraisal Scheme is operated and undertaken in accordance
with the corporate planning cycle and the systems requirements.
7. Undertaking research on their areas of activity and work, which may
subsequently have an impact upon operational policy or practice.
8. Evaluation on a continuous basis the work of the teams by comparative analysis
against a range of pre-determined performance indicators.
9. To represent the Council and give advice at public tribunals, panels or hearings.
10. To take responsibility for your own Health and Safety at work and that of other
persons who may be affected by your actions.
11. Any other work required and as directed within the confines of the existing
grading and post.
Job Title (Post 1921) Team Leader level 2
Essential
Experience/
Knowledge
Demonstrates a high level of
knowledge and understanding
relating to Housing Benefits &
CTS
Have the knowledge and
understanding to interpret, take
action or to provide advice on
complex HB and CTS
legislation, regulations
directives, policies and
practices
Understands the current targets
and objectives for the area and
plans on how these will be
achievable.
Interpret and understand
changes in legislation,
regulations, directives, policies
and good practices that may
affect their service, and be able
to provide detailed advice on
this service. Ensuring that their
service and their team continue
to deliver the outcomes
required.
Contribute to decisions that
relate to either the operation of
the service under their control or
to the performance of staff
engaging in the delivery of the
service. Including the
development of policies and
procedures
To understand the impact and
consequences of decision
making including:
The Council loses of
government subsidy, funding or
grants etc.
Desirable
How
Identified

App form*/
interview/
test

App form*/
Interview/
test

App form/
Interview/
test

App form*/
Interview/
test

App form*/
Interview

App form/
Interview
*In order to assess this from the application form we require you to provide an example
Skills to enable the engagement
of managing a key activity of the
Revenues or Benefits service.
Providing information to all
stakeholders.
Demonstrate competence and
considerable experience of the
integrated Civica Revenues and
Benefits system.
Qualifications
Training
A good standard of business
education(eg Btec National,
NVQ level 3 or equivalent)
IRRV technician qualification of
equivalent or NVQ level 4 in
management or equivalent or
completed accredited technical
or training qualification
IT Software skills i.e word etc.
Appraisal training

App form/
Interview

App form*/
test

App form

App form

App
form/test

App form
Essential
Skills
To be analytical and analyse
and identify inaccuracies or
irregularities within the relevant
management and operational
systems.
To establish quality and other
audit trails to monitor
operations, service and
individual performance.
To manage a team or teams to
gain the best out of each
member of the team and the
services they are responsible for
continuously developing to
improve performance.
To give advice at several levels
to include:
Customer in relation to either
the service or the application of
legislation, regulations or
Council policy, staff, their line
manager, or peers in relation to
interpreting legislation,
regulations or Council policies.
Desirable
How
Identified

App form/
Interview/
test

App form/
interview

App form/
interview

App form/
Interview
*In order to assess this from the application form we require you to provide an example
To provide distinct or separate
advice to members, manager,
customers and other service
users.
To liaise with a diverse range of
internal and external services,
agencies, and organisations in
order to promote and
continuously improve service
deliver across sections.
Aptitude and
Disposition
Team leading skills that show
initiate in leading a team by
continuing to develop and
improve the range of options
being delivered to the public or
service users, (Although these
may be constrained by the
requirements of legislation,
regulations or council policy).
Good personal organisation and
planning skills that include
planning ahead by anticipating
for change in how their service
operates, by empowering others
to adjust or adapt internal
systems, processes or
practices.
Good customer relationship
management practices and
skills .To include the
responsibility and resources to
manage and maintain
confidential relationship with
customers and other related
organisations.
Team leading skills that include
the day to day supervision and
management. Setting work
based objectives and priorities
to meet the services
performance targets and
standards through the appraisal
scheme


App form/
Interview
App form/
Interview

App form/
Interview

App form/
Interview


App form/
Interview
App form/
Interview
*In order to assess this from the application form we require you to provide an example