Postal and Scanning Services Assistant (Post 2182, 1652, 1063, 1756,
2102)
Service Area
Customer Services – Postal and Scanning Services
Manager/Team Leader
Customer Services Team Leader
Direct reports
N/A
Total Managed
N/A
Purpose of the Role
To work as part of a team delivering a Postal and Scanning/Indexing service, within a rota
system. To incorporate receiving, sorting, delivering and dispatch of mail both internally and
externally, encompassing the use of the insertion and franking machines. To provide a scanning
and indexing function to support the Electronic Document Management System
Key Result Areas
1. To work as part of a team to receive, sort and distribute mail received manually into the
Authority through to all service areas.
2. To perform a comprehensive distribution of post for Revenues, Benefits and
Environmental Health, providing accurate coding of cheques received for EHO/
Licensing.
3. Ensure all information and payments are dealt with confidentially, securely and
accurately and original/valuable documentation/items are managed according to the
Council procedure.
4. To receive, sort and distribute mail electronically via the EDM workflow system (currently
Revenues and Benefits) and to archive documents in the appropriate manner.
5. To prepare post for collection, within guidelines, for external contractor/s.
6. To provide an insertion machine facility.
7. To take responsibility for your own Health and Safety at work and that of other
persons who may be affected by your actions.
8. Any other work required and as directed within the confines of the existing
grading and post.
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Postal and Scanning Services Assistant (Post 1652)
Essential
Experience/
Knowledge
Demonstrate experience in
working in a related or similar
office/scanning environment
Experience in supplying product
knowledge to answer and
process customer’s queries
accurately and according to
priority.
Demonstrate accuracy in data
inputting with good keyboard
skills
Computer Literate
Desirable

Application
Form*

Application
Form*/
Interview


Experience of using Microsoft
Word and Excel

Experience of using Civica and
Comino systems

Demonstrates an understanding
of using scanning software for
the storage of documents
Qualifications
Good Standard of general
education1
Full driving license
Be well organised, methodical
and pay attention to detail
Good level of numeracy for
batch totalling, reconcile
relevant groups of documents,
payments etc for processing
The ability to prioritise tasks as
and when required in order to
meet deadlines
1
How
Identified



Application
Form*/
Interview
Application
Form*/
Interview
Application
Form*/
Interview
Application
Form*/
Interview
Application
Form*/
Interview
Application
Form
Application
Form

Interview/
Test

Test

Application
Form*/
Interview
Whilst no academic attainments are required for this post, numeracy and literacy will be tested upon interview
*In order to assess this from the application form we require you to provide an example
Essential
Skills
Aptitude and
Disposition
Ability to use computer systems
to input, retrieve and search for
data
Good written and verbal
communication skills
Demonstrate a positive and
helpful attitude towards
customers and colleagues
Team worker
Flexibility to accommodate
different tasks and deadlines
Good interpersonal skills
Personal
Circumstances
Able to work a rota system
starting from 7:30am
Physical
Lifting and moving of heavy
object
Able to operate an
insertion/franking machine


Desirable
How
Identified
Application
Form*/
Interview
Interview/
Test

Interview

Interview

Interview

Interview

Application
Form*/
Interview

Interview

Interview
*In order to assess this from the application form we require you to provide an example