UCL INFORMATION SERVICES DIVISION
IT for SLMS
IT for SLMS: live@UCL Quick Start
Guide for Outlook 2010 users
1. Document Information
Document Name
itforslms-liveatucl-quick-start-guide.docx
Service
live@UCL
Author
Kristina Drew
Contributors
Issue Date
29/08/2013
2. Document History
Version
Date
Summary of change
1.12
Revised for:
 Office 365
29/08/2013
 IT for SLMS rebranding
 Removal of references to live@UCL Project
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 1 of 7
UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
Contents
1. Document Information ......................................................................................... 1
2. Document History ................................................................................................ 1
3
Introduction .......................................................................................................... 3
4
Username ............................................................................................................ 3
5
Password ............................................................................................................. 3
6
Email: Mailbox size .............................................................................................. 3
7
Email: Recovering deleted items ......................................................................... 3
8
Email: Attachments .............................................................................................. 3
9
8.1
Maximum attachment size ............................................................................ 3
8.2
Restrictions on file types that can be received as attachments ..................... 4
Email: Junk mail................................................................................................... 4
10 Email: Out of office message ............................................................................... 4
11 Email: Finding a colleague’s contact details ........................................................ 4
12 Email: Distribution lists......................................................................................... 5
13 Calendar: Viewing your own calendar ................................................................. 5
14 Calendar: Appointments, meetings & events ....................................................... 5
15 Calendar: Sharing your calendar ......................................................................... 5
16 Calendar: Setting up a meeting ........................................................................... 5
17 Calendar: More information ................................................................................. 6
18 Booking: Resources............................................................................................. 6
19 Additional functions: Webmail Access ................................................................. 6
20 Additional functions: Mobile Devices ................................................................... 6
21 Further assistance ............................................................................................... 6
21.1
Online:Information...................................................................................... 6
21.2
Online: Guides ........................................................................................... 6
21.3
In person: Training courses ....................................................................... 7
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 2 of 7
UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
3 Introduction
This guide highlights information needed to use the live@UCL email service and provides
useful links to online guides and information about available training courses.
4 Username
 Your username for live@UCL (also referred to as your ‘Live ID’) is your standard
UCL user ID followed by @live.ucl.ac.uk, e.g. caaxxx@live.ucl.ac.uk
5 Password
 Your live@UCL password is the same as (‘synchronised’ with) the password you use
for your standard UCL user id account. This means that when you change your UCL
user id account password, your live@UCL will also automatically be updated.
 Always change your password via the UCL My Account tool
https://myaccount.ucl.ac.uk/
 Please do not attempt to change your live@UCL password via Outlook or OWA.
6 Email: Mailbox size
 To check how much of your 25GB mailbox capacity you have used, select the File
tab, then Info; your usage is displayed under Mailbox Cleanup.
7 Email: Recovering deleted items
 When you delete an item, for example an email message, it is first transferred to the
Deleted Items folder where it will remain for a maximum 30 days before being
automatically removed.
 Items that are subsequently deleted from the Deleted Items folder are stored on the
live@UCL servers for a maximum 14 days and can be recovered within this period.
After this period, deleted items are permanently removed and cannot be recovered.
 Learn more: http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/basics/deleting
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/basics/recover-deleted
8 Email: Attachments
8.1 Maximum attachment size
o
The maximum total size of an email message, this includes the message
header, the message body, and any file attachments is 25 MB.
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 3 of 7
UCL INFORMATION SERVICES DIVISION
o
IT FOR SLMS
Learn more:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/messages/attachments
8.2 Restrictions on file types that can be received as attachments
o
Potentially unsafe attachment files (including .bat, .exe, .vbs, and .js files) that
may for example contain viruses are blocked.
o
Learn more:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/messages/attachments/blocked
9 Email: Junk mail
 It is recommended that you regularly check your Junk E-Mail folder for legitimate
emails that have been incorrectly marked as ‘junk’ and copy them into your Inbox or
another folder of your choice.
 Messages in your Junk E-Mail folder will be permanently deleted after 30 days.
 Learn more:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/messages/junk-email
10 Email: Out of office message
 Select the File tab, then Info and Automatic Replies (Out of Office).
 You will need to set up replies for both Inside My Organisation and Outside My
Organisation.
 Learn more: http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/messages/auto-reply
11 Email: Finding a colleague’s contact details
 Outlook 2010 includes an Outlook Address Book. This is a collection of address lists.
 To access the Outlook Address book, select the Home tab, in the Find group click on
the Address Book button.
 Outlook Address Book includes an address list called the Global Address List
(GAL). The GAL contains contact details for only those UCL colleagues who have a
live@UCL account. Note: entries for individuals use the format surname, first name.
 Tip: To quickly find a UCL colleague’s email address: When composing a
message, start typing the recipient’s name into the To: field (their name should be in
the format surname, first name). Then press Ctrl-k - this is a shortcut for the Check
Names button which will look at the characters you have typed so far and compare
them to your address book entries. If there is one match it will complete the entry. If
there is more than one match, it presents you with a list from which you can choose
the required name.
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 4 of 7
UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
12 Email: Distribution lists
 These are lists of email addresses that enable you to contact all those on the list at
once.
 Contact your local IT support team http://www.ucl.ac.uk/isd/itforslms/about/contact for
information regarding distribution lists for your department and guidance on how to
find them in the Global Address List.
13 Calendar: Viewing your own calendar
 Click on Calendar on the Navigation Panel (column on left of Outlook screen).
14 Calendar: Appointments, meetings & events
 You can use your calendar for different types of activities:
o
Appointment: activity you enter only in your own calendar
o
Meeting: activity to which you invite others
o
Event: a reminder in your calendar which does not block out any time as
‘Busy’, or a whole day that is blocked out (e.g. when you are on annual leave)
o
Learn more:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/calendar/entry-types
15 Calendar: Sharing your calendar
 If a colleague wishes to invite you to a meeting in live@UCL, any activities you have
put in your diary will be displayed to them as times when you are ‘Busy’. They will not
be able to see any details of those activities, unless you decide to share your
calendar with them.
 To learn how to share your calendar with a colleague:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/calendar/share-calendar
16 Calendar: Setting up a meeting
 The Scheduling Assistant function makes the setting up of a meeting for two or
more people much easier.
 Learn more:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/calendar/schedule-assistant
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 5 of 7
UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
17 Calendar: More information
 You can read more information on all the calendar functions of live@UCL at:
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010/calendar
18 Booking: Resources
 This is a room or an item of equipment available within your department that can be
booked for a meeting. It will have an entry in the Global Address List.
 Contact your local IT support team http://www.ucl.ac.uk/isd/itforslms/about/contact for
information regarding your departmental resources available to you within live@UCL,
and guidance on how to find them in the Global Address List.
19 Additional functions: Webmail Access
 Outlook Web Application (OWA) https://outlook.com/live.ucl.ac.uk (the webmail
service for live@UCL) gives you can access to your live@UCL mailbox anytimeanywhere as long as you have access to a computer connected to the internet.
 Learn more: http://www.ucl.ac.uk/isd/staff/mail/live/outlook/owa
20 Additional functions: Mobile Devices
 Guides explaining how to connect your mobile device to live@UCL are available at:
https://www.ucl.ac.uk/isd/staff/mail/live/mobphon/mobilephones
21 Further assistance
21.1 Online:Information
The primary source of information for the live@UCL email service is available at:
http://www.ucl.ac.uk/isd/staff/mail/live
21.2 Online: Guides
Specific guides on the following topics can also be found with more detailed guidance:
 Outlook 2010: https://www.ucl.ac.uk/isd/staff/mail/live/outlook/2010
 Outlook Web Application (OWA):
http://www.ucl.ac.uk/isd/staff/mail/live/outlook/owa
 Office 2010:
http://www.ucl.ac.uk/isd/common/resources/email_calendar/outlook_2010 contains a
range of resources:
o
On-line videos and self-paced learning materials and guides.
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 6 of 7
UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
21.3 In person: Training courses
 UCL Information Services Division provides the following training courses which are
part of a college-wide programme. These can be booked via the UCL Training
Booking System http://www.ucl.ac.uk/isd/staff/training/courses
o
Moving to Office 2010 (Available as either a lunchtime one-hour
demonstration or a two-hour workshop)
For those who have previously used an earlier version of Outlook and who
are very familiar with Outlook functionality
On-line lecture:
http://www.ucl.ac.uk/isd/staff/training/courses/schedule-list/isd/common/resources/office_2010
Workshop content:
http://www.ucl.ac.uk/isd/staff/training/courses/schedule-list/isd/common/resources/office_2010
o
Mail and Contacts in Outlook 2010 (2 hour trainer-led session)
For those who wish to learn to use Outlook 2010 and who have previously
used other email applications. If you have used an earlier version of Outlook,
some content may be revision but changes in Outlook 2010 are also covered
Course Content:
http://www.ucl.ac.uk/isd/common/resources/email_calendar/outlook_2010/mail
o
Managing your Calendar in Outlook 2010 (2 hour trainer-led session)
For those who wish to learn to use Outlook 2010 and who have previously
used other calendar software
Course Content:
http://www.ucl.ac.uk/isd/common/resources/email_calendar/outlook_2010/calendar
itforslms-liveatucl-quick-start-guide-outlook2010.docx
Confidential
Page 7 of 7