INTERCULTURAL
MANAGEMENT
INSTITUTE
PRESENTS
The 17th Annual IMI
Conference
Understanding Culture, Managing
Diversity: Cross-Cultural
Competence in Business,
Government, Health Care, and
Our Communities
Thursday, March 10, 2016
Ward Circle Building
School of Public Affairs
American University
Hosted Luncheon
Butler Pavillion Building - Sixth Floor
Board Room
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March 10, 2016
Dear Friends and Colleagues,
On behalf of the IMI team, we would like to welcome you to the 17th Annual IMI
Conference on Intercultural Relations. We are delighted that we were able to gather
such a diverse cohort of passionate and energetic community leaders. Please review
the program and the wonderful list of speakers and panelists we have here today.
We have invited leaders from business, nonprofit, government and international
organizations to discuss what cultural competence means in their respective sectors,
how it affects their organization, their work force and the market or population
they serve. And we are inviting interculturalists, trainers, and scholars to engage
with these leaders in a discussion of best practices, potential solutions to crosscultural requirements, and lessons learned. We want to expand our community of
practice and provide a forum to learn from each other and innovate.
We would like to give a special thanks to our keynote speaker, John Zogby of
Zogby Analytics, an internationally respected pollster, opinion leader, best-selling
author and philanthropist. He has been gracious enough to debut his new research
and his new book, We Are Many, We Are One, at our conference, which is hot off
the press this March.
We would also like to take this opportunity to thank our sponsors: DFA
International, a Dwellworks company; Aperian Global; ETS TOEFL; and Graduate
School USA - without whom this event would not be possible. We also thank
SIETAR-USA, ISI Consulting, the Association of American Medical Colleges
(AAMC) and the School of International Service (SIS) for their support.
It is our hope that you take this unique opportunity to network, learn, and share
your ideas with like-minded leaders from all over the U.S. and the world.
Please enjoy our conference!
With Warm Regards,
Gary Weaver
Research Director, Intercultural Management Institute (IMI)
Professor, School of International Service (SIS)
Maria Pekala
Acting Director, Intercultural Management Institute (IMI), School of Professional
& Extended Studies (SPExS)
AGENDA
Ward Circle Building
8:00 - 8:30 am
Ward Lobby - First Floor
Registration & Exhibits
8:30 - 9:00 am
Ward Auditorium 2 - Terrace Level
Welcome
Maria Pekala, Acting Director, Intercultural Management
Institute (IMI), School of Professional & Extended Studies
(SPExS)
Introduction: What Do We Mean by
Cultural Competence?
Gary Weaver, Founder, IMI & Professor, School of
International Service
9:00 - 10:30 am
Ward Auditorium 2 - Terrace Level
Session 1: The Global Market Place and the Global
Organization: Challenges and Opportunities
Moderator: Dean Foster, President, DFA International, a
Dwellworks company
Striking Common Ground: Common Language & Meaning Across
Sectors for Corporate Responsibility
Ian Oliver, Director of Client Services, International Strategy
and Implementation (ISI) Consultants
Fostering Innovation through Diversity:
Competitive Advantage of Multicultural Teams
Josebe Bilbao-Henry, Manager, Language and Culture
Program, The World Bank
How Cultural Competence Helps Your Bottom Line
Apoorva Gandhi, Vice President, Multicultural Affairs,
Marriott International Inc.
Q&A and Moderated Discussion
11:00 – 12:15 pm Ward Auditorium 2 - Terrace Level
Session 2: Cultural Competence in Health Care
Moderator: Sonya Grier, Professor, Marketing Department,
Kogod School of Business, American University
Advancing Health Equity Across the Nation
J. Nadine Gracia, Deputy Assistant Secretary for Minority
Health, U.S. Department of Health and Human Services
Delivering Care in Diverse Environments
Tawara Goode, Director, National Center for Cultural
Competence, Georgetown University
Overcoming Health Disparities: The Role of Cultural Awareness
Erin Loubier, Senior Director for Health and Legal Integration,
Whitman-Walker Health
Q&A and Moderated Discussion
12:30 – 2:00 pm Butler Pavillion Building
Board Room - Sixth Floor
Luncheon and Keynote Speaker
Introduction
Carola Weil, Dean, School of Professional & Extended Studies
(SPExS), American University
Keynote Speech
John Zogby, CEO, Zogby Analytics
2:15 – 3:45 pm Ward Auditorium 2 - Terrace Level
Session 3: Cultural Competence in Our Communities:
Building an Inclusive Community in Prince George’s
County, Maryland – A Case Study
Moderator: Julia Gaspar Bates, President, Intercultural Alliances
Aligning Different Cultural And Socio-Economic Communities In
Prince George’s County: Opportunities And Successes
Linda Turner, Manager, Transforming Neighborhoods
Initiative, Office of the Prince George’s County Executive
&
Henry P. Stawinski III, Chief of Police, Prince George’s
County Police Department
Citizen Empowerment: How It Works
Virginia Kase, COO, CASA de Maryland
3:45 pm Ward Auditorium 2 - Terrace Level
Remarks
James M. Goldgeier, Dean, School of International Service
(SIS)
Dean Foster, President, DFA International, A Dwellworks
Company
Ward Lobby - First Floor
Reception Honoring IMI’s Founder Gary Weaver
Co-Sponsored by the School of International Service (SIS)
Adjourn
Keynote Speaker
John Zogby, founder of the “Zogby Poll” and
the Zogby companies, is an internationally
respected pollster, opinion leader and bestselling author.
For three decades, the Zogby companies have
produced polls with an unparalleled record
of accuracy, reliability and insight. An early
pioneer in the practice of online polling,
Zogby’s interactive methodology is a leader
in the industry.
Fortune Magazine, The New Yorker and Investor’s Business Daily have
all profiled John Zogby. He has appeared on every major U.S. television
network, the BBC and scores of U.S. and international cable news
programs. He has been a guests on National Public Radio’s “All Things
Considered,” The Tonight Show with Jay Leno, and the Late Show with
David Letterman. His appearances on The Daily Show with Jon Stewart are
among his favorites.
Zogby writes weekly columns on Forbes.com and U.S. News and World
Report and contributes monthly to Politics magazine and News Corp’s
The Daily. He is also a founding contributor to The Huffington Post.In
2008, Zogby authored the New York Times best-seller, The Way We’ll Be:
The Zogby Report on the Transformation of the American Dream. His
analytical expertise has also been published on the opinion pages of the
New York Times, Wall Street Journal and Financial Times. He has polled
and consulted for a wide spectrum of business, media, government and
political groups including Coca-Cola, Microsoft, CISCO Systems, St. Jude’s
Children’s Research Hospital and the U.S. Census Bureau.
A senior advisor at the Kennedy School of Government at Harvard
University, Zogby also serves as Commissioner for the Center for Strategic
and International Studies (CSIS) Commission on Smart Power and is a
senior fellow of the Catholic University Life Cycle Institute. As Chairman
of Sudan Sunrise, Zogby works to continue the vision of NBA player
Manute Bol to bring peace to Sudan through education.
Biographies
Julia Gaspar Bates, President, Intercultural Alliances
As President of Intercultural Alliances, Julia has designed
and delivered customized training programs and seminars
for thousands of executives, students and educators, military
personnel and governmental and non-governmental workers
from around the world. She has delivered workshops on four
continents in multiple foreign languages focusing on more than
a dozen cultures. Past and present clients include companies
and organizations such as Sodexo, Sanofi Pasteur, Areva,
Ansaldo STS, Foreign Service Institute, International Monetary Fund, Johns Hopkins
University and Boston Public Schools, among others.
Josebe Bilbao-Henry, Manager, Language and Culture
Program, The World Bank
Josebe Bilbao-Henry works with a team of professionals who
design and deliver language learning solutions to help WBG
staff communicate with their clients in Arabic, Chinese, French,
Portuguese, Russian, and Spanish. She also leads the intercultural
competence program and works with teams in several regions
to foster collaboration across diverse cultural mindsets. Before
joining the Bank, Josebe was Director of Spanish Studies in
LanguageOne, where she designed and managed a Spanish
curriculum for adult professionals. She was in charge of client relations with major law firms
and non-profits in the D.C. area where the company provided language-learning services.
Dean Foster, President, DFA International, a Dwellworks
company
As president of DFA International, a Dwellworks Company, New
York, Dean Foster conducts cross-cultural training worldwide and
consults on intercultural business issues with most Fortune 1000
companies around the globe. For over twenty years, Dean has
played a major role in the development of the intercultural training
field: formerly he was Founder and Managing Director of Berlitz
Cross-Cultural Worldwide, Vice President GMAC/Windham
Intercultural, and founder of Cross-Cultural Consulting Associates,
New York.
Apoorva Gandhi,Vice President, Multicultural
Affairs, Marriott International, Inc.
As Vice President for Multi-Cultural Affairs for Marriott International,
Apoorva Gandhi is responsible for creating and executing an
externally-focused global strategy that builds preference and loyalty
from diverse customer segments for the Marriott portfolio of brands.
Before joining Marriott, Mr. Gandhi was a senior consulting manager
in Accenture’s Communications and High Tech practice for more than
a decade, where he managed merger and integration programs as well
as process reengineering efforts for large telecom clients. He also led
diversity programs at Accenture.
Tawara Goode, Director, National Center for
Cultural Competence, Georgetown University
Tawara Goode is an assistant professor in the Department
of Pediatrics, Georgetown University Medical Center in
Washington, D.C. She has been on the faculty of the
Georgetown University Center for Child and Human
Development (GUCCHD), for the past 30 years and has served
in many capacities. She is the director of the National Center
for Cultural Competence (NCCC) at GUCCHD. She is also
the Associate Director of the GUCCHD’s University Center
for Excellence in Developmental Disabilities and focuses on
national level efforts to advance and sustain cultural and linguistic competence in this field.
J. Nadine Gracia, Director, Office of Minority Health, U.S.
Department of Health and Human Services
Dr. J. Nadine Gracia is the Deputy Assistant Secretary for Minority
Health and the Director of the Office of Minority Health at the
U.S. Department of Health and Human Services (HHS). Under
Dr. Gracia’s leadership, the Office of Minority Health oversees the
implementation of the HHS Action Plan to Reduce Racial and Ethnic
Health Disparities and the National Partnership for Action to End
Health Disparities. A first-generation Haitian-American, Dr. Gracia
is an advocate for minority and underserved populations and lectures
nationwide on health disparities and health equity
Sonya Grier, Professor, Marketing Department, Kogod School
of Business, American University
Professor Grier conducts interdisciplinary research on topics
related to target marketing, race in the marketplace, the social
impact of commercial marketing, and social marketing. Her
current research investigates the relationship between marketing
activities, and consumer health, with a focus on obesity. Professor
Grier has policy experience based on two years at the Federal
Trade Commission, and also has practical industry experience in
Market Research, Brand Management and Marketing consulting. She is currently the Director
of food marketing research for the African American Obesity Research Collaborative
Network (AACORN).
Virginia Kase, Chief Operations Officer,
CASA de Maryland
Virginia Kase is Chief Operations Officer at CASA, the largest
Latino and immigrant rights organization in the mid-Atlantic region
and a leader in the immigrant rights and social justice movement.
With over 20 years of experience in the non-profit sector, Ms. Kase
manages the strategic growth, direction and daily operations of the
organization. Prior to CASA she spent nearly nine years serving as
the National Technical Assistance and Training Manager for the
Center for Neighborhood Enterprise (CNE) in Washington, D.C.
Erin Loubier, Senior Director for Health and Legal Integration,
Whitman-Walker Health
Erin focuses on the critical collaborations between traditional
health care services and legal services to promote patient health
and wellness by addressing the social and legal determinants of
health. Erin is a member of Whitman-Walker Health’s leadership
team and oversees Legal Services, Public Benefits and Insurance
Navigation, relations with third-party payors, including Medicaid,
Medicare, and private insurance companies, and payment models
focusing on improving health and the patient experience. Erin came
to Whitman-Walker in 1998 after receiving her law degree from
American University’s Washington College of Law. She is the recipient of the DCPCA’s 2013
Unsung Hero Award and the D.C. Bar Foundation’s 2011 Jerrold Scoutt Prize.
Ian Oliver, Director of Client Services, International Strategy
and Implementation (ISI) Consultants
As Director of Client Services at International Strategy and
Implementation Consultants, Mr. Oliver works closely with clients
to ensure that market entry and growth strategies are optimized
in line with their existing resources and internal corporate culture.
Where relevant, he leads design and implementation of corporate
responsibility activities and assists companies in maximizing
opportunities as part of market strategy. Traveling regularly to
target countries, Mr. Oliver identifies and meets with potential
partners and distributors, solicits active support from local government representatives,
and ensures client goals are being addressed as groundwork is laid. Mr. Oliver
earned his Bachelor of Arts in International Service from The American University
in Washington D.C. Prior to joining the ISI team, he held positions with several
businesses and institutions where he led the growth of international portfolios through
increased brand visibility, strategic planning and marketing, and new market project
management and implementation.
Henry P. Stawinski III, Chief of Police, Prince George’s
County
As of January 1, 2016, Chief Stawinski has been serving as the Chief
of Police for the Prince George’s County Police Department. He
began his law enforcement career with the Department in 1992. The
Department is comprised of 2,000 sworn and civilian members,
commands a budget of $301 million and serves nearly one million
residents across 486 square miles along the eastern border of
Washington, D.C. From July of 2013 until his appointment as Chief
of Police, Chief Stawinski was responsible for the Bureau of Patrol which includes seven
district stations and the Special Operations Division. As the Deputy Chief of Patrol, he
led the transition to data-driven, prevention oriented policing. He also plays a key role in
developing County Executive Rushern Baker’s, “Transforming Neighborhoods Initiative.”
His three assignments prior to serving in Patrol include serving as the Deputy Chief for
the Bureau of Forensic Science & Intelligence, Chief of Staff to the Chief of Police, and
Deputy Inspector General for the Department.
Linda Turner, Manager, Tranforming Neighborhoods
Initiative, Office of Prince George’s County Executives
As Manager of the Transforming Neighborhoods Initiative,
Linda is responsible for the management oversight of the
County Executive’s signature program which places the priority
of government services within six challenged areas within the
County. Linda began her career with Prince George’s County in
1986.Prior to her current position, Linda served five years as the
Special Assistant to the Chief Administrative Officer (CAO) for
Prince George’s County. In this role, she assisted the CAO in his
oversight of the day-to-day operations of County government,
as well as assisting with his executive leadership oversight for the
planning andimplementation of the County Executive’s top initiatives and programs,
such as Strategic Management, and CountyStat.
Gary Weaver, Intercultural Managment Institute (IMI) &
School of International Service (SIS), American University
For forty-five years Gary Weaver has been a member
of the faculty of the School of International Service at
American University. He created and directed various
academic programs including the Seminar on Managing
a Multicultural Workforce, the Fulbright Pre-Academic
Program, and the Community Studies Program, an
academic program intended to meet the needs of inner city
students attending American University. He founded and
continues to serve as Research Director of the University’s
Intercultural Management Institute (IMI), a program for
training executives for international relocation and multicultural management and is
publisher of the Intercultural Management Quarterly.
Carola Weil, Dean, School of Professional & Extended Studies
(SPExS), American University
Dr. Carola Weil joined American University as founding
dean of the School of Professional & Extended Studies in
2012, having previously served in leadership roles at the
USC Annenberg School for Communication & Journalism
and taught public diplomacy and international relations. She
has held teaching or research fellowship positions at the
Harvard University J.F. Kennedy School of Government
and George Washington University among others. Dr. Weil
has also served as executive Director of the University of
Maryland-College Park’s and Women in International Security (WIIS), as well as Senior
Program office at the U.S. Institute of Peace. As a German and U.S. national she has
lived and worked around the world.
SUPPORTERS
The IMI Team would like to extend our deepest gratitude to the following
supporters, without whom this conference would not be possible.
Bagher Fardanesh, Piaget Consulting
ISI Consultants
Howard Wallack, SHRM
School of International Service (SIS)
and Dean James M. Goldgeier
School of Professional & Extended Studies (SPExS)
SIETAR
Association of American Medical Colleges (AAMC)
IMI Advisory Council Members
Fanta Aw, Hurst Senior Professorial Lecturer, School of International Service
David Bachner, Scholar in Residence, School of International Service
Bill Dant, IMI Advisory Council Member
Ray Leki, Adjunct Professorial Lecturer, School of International Service
Kyoung-Ah Nam, Adjunct Professorial Lecturer, School of International Service
Gary Weaver, Professor, School of International Service
Gary Wright, IMI Advisory Council Member
IMI Staff
Maria Pekala, Acting Director, IMI
Maria Pekala has worked in the field of international
affairs and international security for over 25 years. At the
Intercultural Management Institute Maria leverages her
prior experience in management consulting, on Capitol
Hill, in a U.S. diplomatic mission, and in Washington
think tanks, to develop programs to support nonprofit,
private sector, and government entities with targeted
training to support their mission and objectives. Maria
has lived and worked abroad and has deep understanding
of the challenges facing U.S. and foreign expatriates in
adjusting to new cultural contexts, performing in intercultural professional settings,
and managing re-entry into one’s country of origin.
Hayley Kanlyn, Assistant Director for Programs, IMI
As Assistant Director for Programs, Hayley leverages more than 8 years of
experience in NGO management, project management, and federal grant
management to develop programs that multiply the
impact and reach of IMI’s influence. Prior to IMI,
Hayley managed local professional exchange programs,
in Minneapolis, Seattle, and Washington, D.C. as part
of the U.S. Department of State’s International Visitor
Leadership Program (IVLP.) In each city, Hayley led the
administration of IVLP professional exchange projects—
arranging international visitors’ travel across the U.S.,
creating and managing programmatic content for shortterm visitor exchanges, and leading social media strategic
communication. Hayley worked and studied abroad in Northern Ireland, where
she worked with at-risk youth on conflict resolution through the lens of fair and
balanced journalism.
Heidi H. Ro, Program Coordinator, IMI
Heidi is the newest member of the IMI team. She joined this February as a
program coordinator and helped the team put the finishing touches on the 17th
annual conference. She is also a first year master student at American University
studying international security and cybersecurity at the School of International
Service (SIS). Prior to joining IMI, Heidi had been an Executive Assistant to the
CEO of a tech-based transportation think tank, a legal assistant, resident advisor
and a Political Communications Manager for a congressional campaign in Seattle.
Heidi has previous experience working with NGOs focused on human and sex
trafficking in the Greater Seattle Area where she worked with the Seattle Police
Department, the City of Seattle, and other districts to put in initiatives to identify
and protect trafficked individuals.
Conference Map
Getting from the Conference to the Luncheon
From the Ward Circle Building to Butler Boardroom for Luncheon: Walk
across the Quad and up the steps between the Batelle-Tompkins and Mary
Graydon Center Buildings. Cross the pedestrian bridge and enter the Butler
Pavilion building via the glass doors. Take the elevator or the stairs to the
6th Floor for Butler Boardroom and enter doors to the right for Butler
Boardroom
About the Intercultural
Management Institute (IMI)
The Intercultural Management Institute (IMI) provides customized training for
effective communication, negotiation and leadership across cultures. We consult
with organizations across sectors and train personnel to recognize and manage
cultural differences, using them as positive leverage in the global marketplace. We
provide academic courses, workshops, symposia and conferences covering a widerange of topics dealing with intercultural relations.
Ihe Intercultural Management Institute is one of the oldest, professional
intercultural and cross-cultural training and education providers in the world.
We are part of SPExS (School of Professional & Extended Studies) at American
University.
Training
The Intercultural Management Institute (IMI) offers intercultural training
programs that prepare employees at every level of an organization to perform across
geographic, linguistic, and cultural divides.
IMI works with organizations across sectors to design training programs that will
help their personnel recognize and manage cultural differences; turning them into
competitive advantages in the global marketplace. These trainings offer solutions
to issues like relocation, working in virtual teams, multicultural/national workforce
management, and negotiation across culture.
Past Clients
Institute of International Education
Bureau of Educational and Cultural Affairs- US
Department of State
United Arab Emirates Government
U.S. Embassy in Zimbabwe
United States Marine Corps
Cross Cultures Project Association
Booz Allen Hamilton
The Boston Consulting Group
The International Monetary Fund
Teva Pharmaceuticals
Discovery Channel Global Education Partnership
Washington Speakers Bureau
Indiana University
dfa
Intercultural
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Transferees find their World Abroad
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+1.718.287.9890 • www.dfaintercultural.com
A SPECIAL THANKS TO
OUR SPONSORS
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