ACKNOWLEDGEMENTS – 5 Acknowledgments This report was drafted by the International Telecommunication Union (ITU) and the Organisation for Economic Co-operation and Development (OECD), in collaboration with the United Nations Department of Economic and Social Affairs (DESA) under the leadership of Mr. Brahima Sanou, Director, ITU Telecommunication Development Bureau (BDT), Mr. Rolf Alter, Director, OECD Public Governance and Territorial Development Directorate, and Ms.Haiyan Qian, Director, Division for Public Administration and Development Management of DESA. Mr. Hani Eskandar, ICT Applications and Cybersecurity Division (CYB) of the ITU Telecommunication Development Bureau (BDT), Ms. BarbaraChiara Ubaldi, Policy Analyst, Reform of the Public Sector Division (RPS) of the OECD Public Governance and Territorial Development Directorate (GOV) and Mr. Vyacheslav Cherkasov, Division for Public Administration and Development Management of DESA led the preparation, co-ordination and writing of this report. The authors would like to thank Dr. Alan R. Shark, Executive Editor and Susan Cable, Senior Lead Researcher, Public Technology Institute, G3ict and Mr. Donat Magyari for their input and contribution to the report and to the background research. Denominations and classifications employed in this publication do not imply any opinion on the part of the ITU, the OECD and the UN Secretariats, and their member countries concerning the legal or other status of any country, territory, town or geographical zone, or any endorsement or acceptance or recognition of any boundary, or other territorial limit. Where the designation “country” appears in this publication, it covers countries and territories. The opinions expressed in this report are those of the authors and do not necessarily represent those of the ITU, OECD or UN Secretariats or their member countries. M-GOVERNMENT: MOBILE TECHNOLOGIES FOR RESPONSIVE GOVERNMENTS AND CONNECTED SOCIETIES – © ITU, OECD 2011